Training Guide 2013 02

Training Guide 2013 02
TRAINING GUIDE
The NEC curriculum currently offered at our locations in
Hilversum, the Netherlands &
Ruddington, the United Kingdom
TRAINING GUIDE
Disclaimer: Our products are subject to continuous development and improvement. Therefore additions or modifications to the products
after mentioned date may cause changes to the technical and functional specifications. No rights can be derived from the cont ents of this
document. NEC and the NEC logo are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other
jurisdictions. All trademarks identified with © or TM are registered trademarks or trademarks of their respective owners. Mod els may vary
for each country, and due to continuous improvements this specification is subject to change without notice. Please refer to your local
NEC representative(s) for further details.
VERSION 2013.01
© 2013 NEC Nederland B.V.
All rights are reserved. Reproduction in whole or in part is prohibited without the written consent
of the copyright owner. All brand names and product names in this document are trademarks of
their respective companies.
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Table of Contents
Cluster: iS3000............................................................................................................................. 10
iS3000 [email protected] Basic 1 ........................................................................................................... 11
iS3000 [email protected] Basic 2 ........................................................................................................... 13
iS3000 [email protected] 5.1 upgrade ................................................................................................... 14
iS3000 [email protected] 5.2 upgrade ................................................................................................... 15
iS3000 [email protected] Routing .......................................................................................................... 16
iS3000 [email protected] Inter-Unit Routing .......................................................................................... 17
iS3000 [email protected] Sales Support ................................................................................................ 18
I S3000 [email protected] ET SERVER ........................................................................................................... 19
iS3000 [email protected] Server Upgrade IP-PM & DT700 ..................................................................... 20
iS3000 upgrade to CPU4000..................................................................................................... 21
SIP in iS3000 ............................................................................................................................ 22
Cluster: SL1000 ............................................................................................................................ 24
SL1000 Sales Support ............................................................................................................... 25
Cluster: SL1100 ............................................................................................................................ 26
SL1100 Basic ............................................................................................................................ 27
SL1100 Hospitality ................................................................................................................... 28
SL1100 IP DECT Configuration .................................................................................................. 29
SL1100 MyCalls Basic & Call Manager ...................................................................................... 30
SL1100 Sales Support ............................................................................................................... 31
SL1100 VoIP, including IP DECT Lite .......................................................................................... 32
Cluster: SV8100 ........................................................................................................................... 34
UNIVERGE SV8100 BASIC ......................................................................................................... 35
UNIVERGE SV8100 HOSPITALITY – HOTEL PMS/ PMS LITE.......................................................... 36
UNIVERGE SV8100 INMAIL ....................................................................................................... 37
UNIVERGE SV8100 IP DECT Configuration ................................................................................ 38
UNIVERGE SV8100 MIGRATION TO SL1100 (10AM-12) .............................................................. 39
UNIVERGE SV8100 MY CALLS & C ALL MANAGER ......................................................................... 40
UNIVERGE SV8100 MY CALLS ACD & A GENT CONTROL ................................................................ 41
UNIVERGE SV8100 MY CALLS ADVANCED & ENTERPRISE ............................................................... 42
UNIVERGE SV8100 MY CALLS C ALL RECORDER............................................................................. 43
UNIVERGE SV8100 MY CALLS DESKTOP & SCREENPOP .................................................................. 44
UNIVERGE SV8100 SALES SUPPORT ........................................................................................... 45
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UNIVERGE SV8100 UCB APPLICATION ....................................................................................... 46
UNIVERGE SV8100 UCB Console .............................................................................................. 47
UNIVERGE SV8100 UM8000 Voicemail ..................................................................................... 48
UNIVERGE SV8100 VOIP: Extensions, SIP Trunks & Networking ................................................ 49
Cluster: SV8300 ........................................................................................................................... 50
UNIVERGE SV8300 Installation (CBT) ........................................................................................ 51
UNIVERGE SV8300 Installation ................................................................................................. 52
UNIVERGE SV8300 Sales Support ............................................................................................. 54
Cluster: SV8500 ........................................................................................................................... 56
UNIVERGE SV8500 Installation & Configuration ....................................................................... 57
UNIVERGE SV8500 Advanced ................................................................................................... 59
UNIVERGE SV8500 External Routing......................................................................................... 60
UNIVERGE SV8500 Hotel Functionality ..................................................................................... 61
UNIVERGE SV8500 Migration from SV7000/2400IPX ................................................................ 63
UNIVERGE SV8500 Networking & Location Diversity ................................................................ 65
UNIVERGE SV8500 Sales Support ............................................................................................. 66
Cluster: 3C ................................................................................................................................... 69
UNIVERGE 3C Foundation ........................................................................................................ 70
Cluster: Business ConneCT ........................................................................................................... 73
Business ConneCT Installation (CBT) ........................................................................................ 74
Business ConneCT Contact Centre (CBT Only) .......................................................................... 76
Business ConneCT Contact Centre (CBT with workshop) .......................................................... 78
Business ConneCT Sales Support .............................................................................................. 80
Cluster: DECT ............................................................................................................................... 81
Business Mobility IP DECT CBT (Part1) ...................................................................................... 82
Business Mobility IP DECT Live (Part 2) ..................................................................................... 83
Business Mobility IP DECT Sales Support .................................................................................. 84
Business Mobility IPDECT SIP ................................................................................................... 85
Cluster: Mobility .......................................................................................................................... 87
Business Mobility Smart Mobile Client R3 ................................................................................ 88
MobiCall .................................................................................................................................. 89
MobiCall Sales Support ............................................................................................................ 90
Cluster: System Management ...................................................................................................... 91
MA4000 System Management ................................................................................................. 92
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MA4000 Expense Management CBT ........................................................................................ 93
Management Portfolio Sales Support....................................................................................... 94
Directory Synchronization & Integration Practicum .................................................................. 95
Cluster: Voice Mail....................................................................................................................... 97
UNIVERGE UM4730/UM8000 Installation & Configuration ....................................................... 98
UNIVERGE UM8000 (In-Skin Unified Messaging) Administrator ................................................ 99
Cluster: ICT Skills........................................................................................................................ 100
NEC ICT Boot Camp ................................................................................................................ 101
Voice over IP & Quality of Service .......................................................................................... 103
SIP Fundamentals and Traces w/Wireshark ............................................................................ 104
Cluster: ITPS .............................................................................................................................. 105
NEC FT Server Certification .................................................................................................... 106
NEC iStorage M-series Certification........................................................................................ 107
NEC Enterprise Server Certification ........................................................................................ 108
NEC Enterprise Server Management Tools Certification ......................................................... 109
NEC SigmaBlade Certification ................................................................................................. 110
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Cluster: iS3000
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iS3000 [email protected] Basic 1
Type of Course: Engineer
Course Cluster: iS3000
Duration: 12 Days
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to:
·
distinguish the various types of systems;
·
do basic system management;
·
assign a prefix or a block of numbers to the numbering scheme;
·
read the numbering scheme;
·
do system starts and make back-ups;
·
make minor changes to project engineering settings;
·
change the hardware configuration;
·
install and configure SuperVisor 25/35 and night assistance;
·
implement basic facilities;
·
install and program digital extensions;
·
load new system licenses;
·
read and resolve alarms;
·
load new system software;
·
write and execute batch jobs;
·
understand basic routing but not be able to create or change external lines without help;
·
set up cost and call registration interface to external equipment.
Entry Requirements:
Has had some training and/or experience with telecommunications, preferably with telephone exchanges;
Has successfully followed the basic ICT training or has similar experience.
Books:
Ø Student Handbook;
Ø Maintenance Manual (part 1, 2 and 3);
Ø OM Commands Manual (MML);
Ø Voice Facilities - Explained;
Ø Voice Facilities - Step by step;
Ø Facility Implementation manual - Operator;
Ø SMPC User Guide;
Ø SuperVisor 25/25 User Guides + CE Manual;
Ø ErgoLine D330/340 User Guides + CE Manual.
Course Subjects:
1) Course Introduction to System Architecture;
2) Operational maintenance (OM) and SysManager Maintenance PC (SMPC):
a) OM handling;
b) Service conditions;
c) Traffic classes;
d) Directory number to circuit relations;
e) Facility class marks.
3) Number Analysis:
a) Internal number analysis;
b) Analysis groups and compatibility;
4) Software Handling:
a) Storage devices;
b) Configuration files (MIS, journal & project data files);
c) File handling.
5) Changing project engineering data:
a) Manager data (limitations, options and timers);
b) Reading and changing manager data items.
6) System starts.
7) Maintenance mode.
8) PCT boards:
a) Adding PCT boards;
b) DIL switches and strap settings;
c) Loading firmware packages;
d) LED indications;
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9)
10)
11)
12)
13)
14)
15)
16)
17)
18)
19)
e) Cabling;
f) Connectors;
g) Colour codes.
SuperVisor 25/35:
a) Facilities;
b) Firmware management;
c) Data management;
d) Operator queues;
e) Assistance groups;
f) Night traffic.
Facilities:
a) Enquiry /shuttle /transfer;
b) Break-in;
c) Add-on;
d) Hot line;
e) Abbreviated dialling / Individual abbreviated dialling / Last external number;
f) Do not disturb;
g) Call waiting / Camp on busy;
h) Follow me;
i) Give a line;
j) Call forwarding;
k) General cancel code;
l) Automatic ring back.
m) Identification services;
n) Paging;
o) Night traffic / special extensions;
p) Desk sharing;
q) Central Name & Number Database (CNND).
ErgoLines:
a) Installation;
b) Endgerat Auswahl Ziffer (EAZ);
c) Terminal Endpoint Identifier (TEI);
d) Multiple Subscriber Number (MSN);
e) Ergoload;
f) Function key programming.
Group arrangement.
Basic executive-secretary combination.
Licenses.
System Assurance:
a) Alarms;
b) Alarm unit.
Introduction to TCP/IP.
SMPC aspects:
a) SMPC dongle;
b) SMPC configurator;
c) Bootp;
d) Trivial File Transfer Protocol;
e) File Transfer Protocol.
Command files:
a) SMPC script files;
b) Batch jobs.
Introduction to routing:
a) External numbering scheme;
b) Test Telephone.
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iS3000 [email protected] Basic 2
Type of Course: Engineer
Course Cluster: iS3000
Duration: 2 Days
Delivery Method: Classroom
Note: This training is available on request basis only and therefore not always scheduled to follow the
Basic 1.
Course Objective:
After the course, the trainee will be able to do the following tasks on a CCS system:
·
Change switching network cabling;
·
Connect external equipment to the BIM;
·
Software upgrades on the CIE/BIM;
·
Load files into the system;
·
Create system backups; upgrade the system software using dual mode;
·
Up- and download software from a remote site;
·
Understands inter-unit traffic and is able to add links to an existing inter-unit route.
Entry Requirements:
Has had some training and/or experience with telecommunications, preferably with telephone exchanges.
Has had some basic training in electronics; advanced electronics is not necessary.
Books:
Student Handbook;
BIM Manual.
Course Subjects:
1) Hardware architecture:
a) CCS;
b) CIE;
c) SNS;
d) BIM;
e) INC;
f) Cabling.
2) Loading:
a) BIM software;
b) CIE firmware;
c) SSW810.
3) Management and maintenance devices.
4) Journaling:
a) Changing journaling (CHJOUR);
b) Switching journal updating (SWJUPD);
c) Switching unit updating (UPDATE).
5) Dual mode.
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iS3000 [email protected] 5.1 upgrade
Type of Course: Engineer
Course Cluster: iS3000
Duration: 2 Days
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to understand and implement the [email protected] Server aspects.
Entry Requirements:
Has successfully completed the [email protected] Server & CPU4000 courses.
Practical experience with installing DT700 Standard SIP terminals is desired.
Knowledge level for successfully completing this course must be equal to or higher than [email protected] 4.1.
Course Subjects:
After the course, the trainee will be able to Install a [email protected] Dual Server Configuration and implement the new
functionality released in [email protected] 5.1.
Books:
[email protected] Server CE Manual
Student Handouts
Course Subjects:
1. Installing a [email protected] Dual Server Configuration
2. Configuring DT700 SIP terminals using the “One Touch Deployment”
3. Other new items
4. Cradle to Grave reporting
5. Incoming Call Screening
6. Unrestricted call pickup
7. Multiple Group Membership (MGM)
8. DT700 User Portability / Desk Sharing
9. Voice Logging on [email protected] Server
10. BCT-Operator : Break in on busy external line
11. Hands on for [email protected] Dual Server Configuration and “One Touch Deployment” for
DT700 SIP terminals.
12. Test & evaluation.
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iS3000 [email protected] 5.2 upgrade
Type of Course: Engineer
Course Cluster: iS3000
Duration: 2 Days
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to understand and implement the new [email protected] 5.2 aspects.
After the course, the trainee will be able to install a [email protected] Server Cluster Configuration and implement the
new functionality released in [email protected] 5.2.
Entry Requirements:
Has successfully completed the [email protected] Server and the iS3000 [email protected] 5.1 Upgrade courses.
Practical experience with installing DT700 Standard SIP terminals is desired.
Knowledge level for successfully completing this course must be equal to or higher than [email protected] 5.0.
Books:
[email protected] Server CE Manual
Student Handouts
Course Subjects:
1. Installing a [email protected] Server Cluster Configuration
2. Installing a [email protected] Dual Server (WAN) Configuration
3. Remaining other functionality, among others
o FCM 88 : Auto Don’t Disturb Overrule
o FCM 89 : BCT user functionality
o SMA-access for invalid CLI
o SIP Protocol Variant : Telenor (9)
o BCT assistance capabilities for BCT operator
o Don’t disturb tone from Media Server
o Selective download for SIP terminals
o Adaption signalling in MFC-R2 trunk
o Changed output command DIEXID
4. Test & evaluation.
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iS3000 [email protected] Routing
Type of Course: Engineer
Course Cluster: iS3000
Duration: 8 Days
Delivery Method: Classroom
Note: This training is available on a request basis only.
Course Objective:
After the course, the trainees are able to:
·
project analogue routes;
·
project digital public routes (e.g. EURO-ISDN);
·
project a DPNSS route;
·
project a Least Cost Call Route;
·
project an iPVN route;
·
project a DPNSS route with voice compression (DTU-VC);
·
project a QSIG route;
·
synchronise the system to the public or private network.
Entry Requirements:
Has successfully completed the iS3000 [email protected] Basic 1 & 2 courses.
Course Subjects:
1) External routing:
a) Basic routing;
b) Destinations/routes/bundles/ lines;
c) Route tables;
d) Sequence tables.
2) External digital private routing:
a) DPNSS;
b) DPNSS Flexible Operator Service;
c) Trunk Facilities on DPNSS Routes;
d) DPNSS Loop Avoidance;
e) DPNSS Charge Reporting;
f) DPNSS Route optimization.
3) ISDN routing:
a) Compatibility;
b) IBSC and BSPT;
c) ISDN protocols;
d) Euro-ISDN;
e) QSIG;
f) ISDN Trunk aspects;
g) Circuit numbering;
h) Clock synchronisation;
i) B-channel selection and channel negotiation;
j) QSIG and ISDN addressing.
4) Special routing:
a) LCCR;
b) Private Virtual Networking (PVN);
c) Voice compression (DTU-VC);
d) iPVN route;
e) Free numbering.
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iS3000 [email protected] Inter-Unit Routing
Type of Course: Engineer
Course Cluster: iS3000
Duration: 2 Days
Delivery Method: Classroom
Note: This training is available on request basis only and therefore not always scheduled to follow the
Routing.
Course Objective:
After the course, the trainee will be able to project an Inter-Unit route.
Entry Requirements:
Has successfully completed the iS3000 [email protected] Basic 1 & 2 and the Routing courses.
Books:
Ø Student Handbook;
Ø Facility Implementation Manual: Networking and Routing;
Ø OM Commands Manual;
Ø Maintenance Manual.
Course Subjects:
1) Inter Unit Traffic.
2) Network Synchronisation.
3) Expanding the System with a Unit.
4) Back-up maintenance in networks.
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iS3000 [email protected] Sales Support
Type of Course: Pre-Sales
Course Cluster: iS3000
Duration: 1 Day
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to:
·
give a customer presentation about SIP capabilities in iS3000 [email protected];
·
explain rationalization of iS3000 hardware as well as [email protected] software.
·
present an overview and main differences between selected SIP endpoints.
·
select an iS3000 [email protected] model for a new installation;
·
suggest possible steps to replace or migrate & expand an existing;
·
proceed self training on Prophix;
·
find information on BusinessNet.
Entry Requirements:
Have experience with telecommunications, preferably with telephone exchanges.
Course Subjects:
1) Customer presentation SIP applications
2) iS3000 [email protected] functions
a) Boundaries;
b) Media gateways / converters;
c) iS3000 hardware developments & lifecycle;
d) SIP endpoints;
3) IPVN IP Private Networking Services.
4) New sales and migration scenarios
5) Prophix.
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IS3000
[email protected] SERVER
Type of Course: Engineer
Course Cluster: iS3000
Duration: 2 Days
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to understand and implement the [email protected] Server aspects.
Entry Requirements:
Has preferably completed the SIP in iS3000 course;
Is trained to the level of [email protected] 4.1.
Course Subjects:
1) Understand and implement the [email protected] Server aspects:
a) Installing the [email protected] Server;
b) Installing [email protected];
c) Installing the SIP driver
d) Installing the Media Server
e) Configuring iPVN over SIP trunk
f) Various tools, like:
g) iS3000 Convert
h) [email protected]
i) Windows Event Viewer
j) Simple Alarming
k) System Info Console.
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iS3000 [email protected] Server Upgrade IP-PM & DT700
Type of Course: Engineer
Course Cluster: iS3000
Duration: 1 Day
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to install/connect an IP-PM to the [email protected] Server and to get a DT700
SIP terminal up and running on an iS3000 [email protected] Server.
Entry Requirements:
Has successfully completed the [email protected] course.
Books:
Student Handout
Course Subjects:
1) How to install/connect an IP-PM
2) How to get a DT700 SIP terminal up and running on an iS3000 / [email protected]
a) Load DT700 “Standard SIP” firmware using the IP Phone Manager
b) DT700 Configuration Files
c) Management of DT700 terminals using the MA4000.
3) Test & evaluation.
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iS3000 upgrade to CPU4000
Type of Course: Engineer
Course Cluster: iS3000
Duration: 1 Day
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to install a CPU4000 in a new iS3000 system and will know how to
upgrade/replace a CPU3000 in an existing iS3000 system.
Entry Requirements:
Has successfully completed the iS3000 [email protected] Basic 1 course;
Preferably has also completed the iS3000 SIP Server course as well.
Books:
How to install the CPU4000 (including upgrade) - Customer Engineer Manual.
Course Subjects:
1) How to install the CPU4000.
2) How to upgrade a CPU3000 system.
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SIP in iS3000
Type of Course: Engineer
Course Cluster: iS3000
Duration: 2 Days
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to understand and implement SIP extensions and SIP trunks.
Entry Requirements:
·
Trained to the level of [email protected] 3.4;
·
Knowledge of Voice over IP (VoIP) / Quality of Service (QoS);
·
Knowledge of DHCP/TFTP server.
Course Subjects:
1) Understand and implement the SIP Trunking and Extensions aspects:
a) iS3000 projecting for SIP Trunking and Extensions;
b) Installing the In-System Gateway (ISG);
c) Installing the SIP driver;
d) Installing and configuring various types of SIP terminals;
e) Various tools like Wireshark/Ethereal.
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Cluster: SL1000
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SL1000 Sales Support
Type of Course: Pre-Sales
Course Cluster: SL1000
Duration: Flexible
Delivery Method: Web-based
The slide package is available on BusinessNet for self-study.
Target Audience:
Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes.
Course Objective:
Understand the SL1000 solution: architecture, components and (dimensioning) boundaries;
Understand how selected applications work in combination with SL1000;
Be able to make SL1000 configurations in Prophix;
Give demonstrations and the possibility to play with it.
N.B. - Pricing and competition analysis is covered in sales training.
Entry Requirements:
Participants should have generic sales support knowledge about (IP) telecommunications platforms.
Course Subjects:
1. Solution overview and positioning;
2. SL1100 Platform and interfaces;
3. Telephones
4. InMail
5. Mobile Extension
6. MyCalls
7. Desktop Suite
8. Hospitality
9. Highlights of latest releases
10. Licensing and configuration in prophix
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Cluster: SL1100
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SL1100 Basic
Type of Course: Engineer
Course Cluster: SL1100
Duration: 2 Days
Delivery Method: Classroom
Course Description:
This two day course is designed to provide students with an in-depth knowledge of the essential items required to
install the SL1100 System.
Target Audience:
This Course is designed for Resellers or Distributors engineers who are new to the NEC SL1100.
Entry Requirement:
We expect the engineers to have a minimum of 12 months telecom experience working in the field to have
gained a good understanding of the basic knowledge required for this course.
Course Subjects:
1.
2.
3.
4.
5.
Hardware configuration of SL1100
Physical connections of lines (analogue and digital), extensions (analogue and digital),
Paging, Door phones, MOH.
Licensing.
Programming the system using PC including;











Basic set-up,
Exchange lines for incoming and outgoing access, including ringing, and direct line selection.
Extension set-up including virtual extensions, department groups, (both linear and rotary hunting) pickup
groups, paging groups, key programming,
Class of service for features, and Toll restriction.
Night service
System numbering
VRS auto attendant
InMail
SMDR
ISDN trunks including DDI
Least Cost Routing
Testing and Certification:
An online Test will be emailed out to students after the course has finished. This Test will be taken in the students
own time, and will need to be completed within a strict four week time frame.
Successful completion of the course qualifies participants to install and maintain basic NEC SL1100 telephone
systems.
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SL1100 Hospitality
Type of Course: Engineer
Course Cluster: SL1100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one-day course is designed to provide students with advanced knowledge of the SL1100 Hospitality
solution, and with the skills required to install, support and troubleshoot such installations.
Target Audience:
This course is aimed at engineers who have experience on SL1100 systems, who wish to gain additional
knowledge of the Hotel capabilities for theSL1100 system. The course will be particularly beneficial for those
engineers who install/support such Hotel applications for the SL1100 system.
Entry Requirements:
It is essential to have completed the SL1100 Basic.
Testing and Certification:
A test will be completed at the end of the course.
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SL1100 IP DECT Configuration
Type of Course: Engineer
Course Cluster: SL1100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This 1-day course is designed to provide students with an in-depth knowledge of the essential skills required to
install, support and troubleshoot UNIVERGE SL1100 IP DECT configurations.
Target Audience:
This course is aimed at engineers who have previous experience on SL1100 systems, who wish to improve their
knowledge of the IP DECT capabilities of the system.
Entry Requirements:
The Student must have successfully completed the SL1100 Basic Course and should also ideally have passed
the SL1100 VoIP Part1: Introduction Training, and SL1100 VoIP Part 2: Extensions, SIP Trunks and Networking.
Course Subjects:
1.
2.
3.
4.
5.
6.
7.
8.
9.
A DECT Introduction
Network Considerations
IP DECT Pre-Requisites
SL1100 Configuration
DAP Configurator Installation and Configuration
IP DECT Terminal Subscriptions
DAP Manager Features
IP DECT Maintenance
Site Survey for IP DECT on SL1100
Testing and Certification:
A short written test will be completed on the final day.
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SL1100 MyCalls Basic & Call Manager
Type of Course: Engineer
Course Cluster: SL1100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one-day course is designed to provide students with knowledge of the MyCalls product suite available on the
SL1100. Delegates will also learn how to install, support and troubleshoot MyCalls for SL1100.
Target Audience:
This course is aimed at engineers who have experience on the SL1100 and wish to gain knowledge of the
MyCalls application Suite.
Entry Requirements:
To have successfully completed the SL1100 Basic Course
Testing and Certification:
A test will be completed at the end of the course.
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SL1100 Sales Support
Type of Course: Pre-Sales
Course Cluster: SL1100
Duration: Flexible
Delivery Method: Web-based
The slide package is available on BusinessNet for self-study.
Target Audience:
Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes.
Course Objective:





Understand the SL1100 solution: architecture, components and (dimensioning) boundaries;
Understand how selected applications work in combination with SL1100;
Be able to make SL1100 configurations in Prophix;
Give demonstrations and the possibility to play with it.
N.B. - Pricing and competition analysis is covered in sales training.
Entry Requirements:
Participants should have generic sales support knowledge about (IP) telecommunications platforms.
Course Subjects:
1. Solution overview and positioning;
2. SL1100 Platform and interfaces;
3. Telephones
4. InMail
5. Mobile Extension
6. MyCalls
7. Desktop Suite
8. Hospitality
9. Highlights of latest releases
10. Licensing and configuration in prophix
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SL1100 VoIP, including IP DECT Lite
Type of Course: Engineer
Course Cluster: SL1100
Duration: 2 Days
Delivery Method: Classroom
Course Description:
This two-day course is designed to provide students with in-depth knowledge of the SL1100 IP extensions, SIP
trunks, networking capabilities and IP DECT Lite, and with the skills required to install, support and troubleshoot
such installations.
Target Audience:
This course is aimed at engineers who have experience on SL1100 systems, who wish to improve their
knowledge of the VoIP capabilities of the system. The course will be particularly advantageous for those
engineers who install/support the more advanced VoIP scenarios.
Entry Requirements:
The Student must have successfully completed the SL1100 Basic Course and have an understanding of VoIP.
Course Subjects: Day 1
1.
2.
3.
4.
5.
6.
7.
Introduction to SL1100 VoIP
A brief introduction to SIP on SL1100
Networking Considerations
SL1100 QoS (Quality of Service) Provision
SL1100 VoIP Licensing

General IP Configuration

IP Extensions
DR700 Terminals
Standard SIP Terminals
Course Subjects: Day 2
1.
2.
3.
4.
5.
6.
SIP Trunks/Carrier Configuration
Troubleshooting VoIP
Network Diagnostic Tools
SL1100 VoIP Alarms
Wireshark Packet Sniffing
SL1100 Diagnostics Manual
IP DECT Lite
1.
2.
3.
4.
5.
6.
Introduction to IP DECT on the SL1100
Installation of the IP DECT Lite application
Configuration of the DAPS
IP DECT Handsets
ML440
Site Survey pre installation planning
Testing and Certification:
A short written test will be completed on the final day of the course. If successfully completed, the delegate will
become an SL1100 VoIP Certified Engineer.
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Cluster: SV8100
34
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UNIVERGE SV8100 BASIC
Type of Course: Engineer
Course Cluster: SV8100
Duration: 4 Days
Delivery Method: Classroom
Course Description:
This four-day course is designed to provide students with an in-depth knowledge of the essential items required
to install and SV8100 system.
Target Audience:
This course is designed for Resellers engineers who are new to the SV8100.
Entry Requirements:
We expect the engineers to have a minimum of 12 months telecom experience, and to be able to use a PC and
understand IP addresses.
Course Subjects:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Hardware
Installation
User Functions
Programming Tools
Software Upgrade
IP Terminals
Licensing
Wizard Programming
Web Pro
Testing and Certification:
A short written test will be taken on the final day of the course. If successfully completed, the delegate will
become an SV8100 Certified engineer
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TRAINING GUIDE
UNIVERGE SV8100 HOSPITALITY – HOTEL PMS/ PMS LITE
Type of Course: Engineer
Course Cluster: SV8100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one-day course is designed to provide students with advanced knowledge of the SV8100 Hotel solution,
including the PMS/PMS Lite and with the skills required to install, support and troubleshoot such installations.
If student has attended UM8000 Voicemail training, they will be also shown integration between UM8000 and
Hotel software.
Target Audience:
This course is aimed at engineers who have experience on SV8100 systems, who wish to gain additional
knowledge of the Hotel capabilities for the SV8100 system. The course will be particularly advantageous for
those engineers who install/support such Hotel applications for the SV8100 system.
Entry Requirements:
It is imperative to have completed the SV8100 Basic Course Successfully; and have attended and passed the
SV8100 InMail Course and SV8100 UM8000 Voice Mail Course and have a reasonable knowledge of Hotel.
Testing and Certification:
A test will be completed at the end of the course.
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TRAINING GUIDE
UNIVERGE SV8100 INMAIL
Type of Course: Engineer
Course Cluster: SV8100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one-day course is designed to provide students with advanced knowledge of the SV8100 InMail voice Mail
solution, and with the skills required to install, support and troubleshoot such installations.
Target Audience:
This course is aimed at engineers who have experience on SV8100 systems, who wish to gain additional
knowledge of the Voice Mail capabilities for the InMail system. The course will be particularly advantageous for
those engineers who install/support such Voice Mail applications for the SV8100 system.
Entry Requirements:
It is Important to have completed the SV8100 Basic Course. Engineers must have attended SV8100
programming courses and have a reasonable knowledge of Voice Mail. Experience/Exposure to Microsoft
Outlook may be required.
Testing and Certification:
A test will be completed at the end of the course.
37
TRAINING GUIDE
UNIVERGE SV8100 IP DECT Configuration
Type of Course: Engineer
Course Cluster: DECT
Duration: 2 Days
Delivery Method: Classroom
Course Description:
This 2-day course is designed to provide students with an in-depth knowledge of the essential skills required to
install, support and troubleshoot UNIVERGE SV8100 IP DECT configurations.
Target Audience:
This course is aimed at engineers who have previous experience on SV8100 systems, who wish to improve their
knowledge of the IP DECT capabilities of the system.
Entry Requirements:
The Student must have successfully completed the SV8100 Basic Course and should also ideally have passed
the SV8100 VoIP Part1: Introduction Training, and SV8100 VoIP Part 2: Extensions, SIP Trunks and Networking.
Course Subjects:
1.
2.
3.
4.
5.
6.
7.
8.
9.
A DECT Introduction
Network Considerations
IP DECT Pre-Requisites
SV8100 Configuration
DAP Configurator Installation and Configuration
IP DECT Terminal Subscriptions
DAP Manager Features
IP DECT Maintenance
Site Survey for IP DECT on SV8100
Testing and Certification:
A short written test will be completed on the final day of the course. If successfully completed, the delegate will
become an SV8100 Certified IP DECT Installation Engineer.
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TRAINING GUIDE
UNIVERGE SV8100 M IGRATION TO SL1100 (10AM-12)
Type of Course: Engineer
Course Cluster: SL1100
Duration: 2 Hours
Delivery Method: Webinar
Course Description:
This Webinar course is designed to provide students with knowledge of New SL1100 system. This is aimed at
providing students with the necessary skills required to install, support and troubleshoot such installations.
Target Audience:
This course is aimed at engineers who have experience on the SV8100 system, and course highlights the main
difference between products and new features.
Webinar Prerequisites:
Must have attended an Aspire to SV8100 Migration Course or SV8100 Basic Training Course. Only available to
engineers employed by NEC Infrontia Authorised Resellers or Distribution Account holders.
Requirements to attend on-line training:
For PC-based Attendees
Required: Windows® 7, Vista, XP, 2003 Server or 2000 (Linux is not supported)
Required: Internet Explorer® 6.0 or newer, or Mozilla® Firefox® 3.0 or newer (JavaScript™ and Java™ enabled)
Internet Connection Required:
Cable modem, DSL, or better recommended
Recommended:
Minimum of Pentium® class 1GHz CPU with 512 MB of RAM
(2 GB of RAM for Windows Vista)
For Mac-based Attendees
Required: Mac OS® X 10.4 (Tiger®), OS X 10.5 (Leopard®), OS X 10.6 (Snow Leopard®)
Required: Safari™ 3.0 or newer, Firefox 2.0 or newer; (JavaScript and Java enabled)
Cable modem, DSL, or better recommended
Required:
PowerPC G4/G5 or Intel processor, 512 MB of RAM or better recommended
Course Subjects:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Introduction
New feature overview
Hardware and installation
Software upgrade
License overview
New navigation and service codes
PCPro new features
Overview of MyCalls Basic
Overview of Desktop suite
At the end of the course, delegates will be able to:






Understand hardware, and installation of system;
Understand changes between products;
Configure, upgrade and license SL1100;
Understand new navigation key features;
Understand new features in PCPro;
Understand new install features on MyCalls Basic.
Testing and Certification:
Successful completion of the course, a short on line test must be completed to qualify participants to install and
maintain basic NEC SL1100 telephone systems.
39
TRAINING GUIDE
UNIVERGE SV8100 M YCALLS & CALL M ANAGER
Type of Course: Engineer
Course Cluster: SV8100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one-day course is designed to provide students with knowledge of the MyCalls product suite available on the
SV8100. Delegates will also learn how to install, support and troubleshoot MyCalls for SV8100
Target Audience:
This course is aimed at engineers who have experience on the SV8100 and wish to gain knowledge of the
MyCalls application suite.
Entry Requirements:
Students must have successfully completed the SV8100 Basic Course.
Testing and Certification:
A test will be completed at the end of the course.
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TRAINING GUIDE
UNIVERGE SV8100 M YCALLS ACD & AGENT CONTROL
Type of Course: Engineer
Course Cluster: SV8100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one-day course is designed to provide students who are familiar with MyCalls the ability to use its Call
Centre Capability. Delegates will become comfortable with custom reporting and how MyCalls reports on the
SV8100’s ACD. The course also shows the enhanced functionality available using the Agent Control interface.
The agent control interface allows ACD agents to logon using the MyCalls application and ACD supervisors to
flexibly move agents between ACD groups.
Target Audience:
This course is aimed at engineers who will be installing ACD, MyCalls Call Centre or Agent Control.
Entry Requirements:
Students must have successfully completed the SV8100 Basic Course and ideally have attended and passed the
MyCalls Call Manager Training, Call Recorder Training, and MyCalls Desktop & Screenpop Training.
Testing and Certification:
A test will be completed at the end of the course.
41
TRAINING GUIDE
UNIVERGE SV8100 M YCALLS ADVANCED & ENTERPRISE
Type of Course: Engineer
Course Cluster: SV8100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one – day course is designed to provide students who are familiar with MyCalls the ability to use its
advanced functions and features. The course also covers all aspects of MyCalls Enterprise.
Target Audience:
This course is aimed at engineers who wish to gain an understanding of the advanced features available in
MyCalls and MyCalls Enterprise.
Entry Requirements:
Students must have successfully completed the SV8100 Basic Course and ideally have attended and passed the
MyCalls Call Manager Training, Call Recorder Training, MyCalls Desktop & Screenpop Training and MyCalls
ACD & Agent Control Training.
Testing and Certification:
A test will be completed at the end of the course.
42
TRAINING GUIDE
UNIVERGE SV8100 M YCALLS CALL RECORDER
Type of Course: Engineer
Course Cluster: SV8100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one day course is designed to provide students with knowledge of the MyCalls Call Recorder. Delegates will
learn how to install, support and troubleshoot MyCalls Call Recorder.
Target Audience:
This course is aimed at engineers who have experience of the MyCalls and wish to gain experience of the
the Call Recorder on the SV8100 Platform.
Entry Requirements:
Students must have successfully completed the SV Basic Course and ideally have attended the MyCalls Call
Manager Training.
Testing & Certification:
A test will be completed at the end of the course.
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TRAINING GUIDE
UNIVERGE SV8100 M YCALLS DESKTOP & SCREENPOP
Type of Course: Engineer
Course Cluster: SV8100
Duration: 1 Day
Delivery Method: Classroom
Course Description:
This one - day course is designed to provide students with knowledge of the MyCalls Desktop product available
on the SV8100. Delegates will also learn how to install, support and troubleshoot on MyCalls Desktop
Target Audience?
This course is aimed at engineers who have experience on the SV8100 and wish to gain knowledge of MyCalls
Desktop. At the end of the course, delegates will be able to:






Understand what MyCalls Desktop does;
Understand PC Requirements;
Setup and Use Call Control Functions;
Understand the licensing of MyCalls Desktop;
Setup and Use Screen pop Functions;
Troubleshoot installations
Course Content:
1.
2.
3.
4.
5.
What is MyCalls Desktop:
a. An introduction to MyCalls and what it can do
Install and Configure MyCalls:
a. Specify the PC requirements, configure the SV8100, install MyCalls and use the configuration
import tool.
Product Scope:
a. Description of the 5 different product levels and the features available in them; MyCalls, MyCalls
Call Manager, My Calls Call Centre, MyCalls Enterprise and MyCalls Desktop.
MyCalls Desktop Application Tour:
a. A look round at the features available in MyCalls Desktop. Create BLF, Speedial, Shortcut and
Service Codes actions
Licensing:
a. Understand the licensing procedure. How to install a license and how the licensing fits together
with other MyCalls Products
Testing & Certification:
A written test will be undertaken at the end of the course.
44
TRAINING GUIDE
UNIVERGE SV8100 SALES SUPPORT
Type of Course: Pre-Sales
Course Cluster: SV8100
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes.
Course Objective:




Understand the SV8100 solution: architecture, networking, components and (dimensioning) boundaries;
Understand how selected applications work in combination with SV8100;
Be able to make SV8100 configurations in Prophix;
Give demonstrations of SV8100 and the possibility to play with it.
N.B. - Pricing and competition analysis is covered in sales training.
Entry Requirements:
Participants should have generic sales support knowledge of (IP) telecommunications platforms.
Books:
Student handbook with printed slide package;
The slide package is also available on BusinessNet for self-study purpose.
Course Subjects:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
SV8100 Platform and interfaces;
Telephones;
InMail and InACD;
UM8000
Networking;
IP (SIP) DECT
Mobile Extension
Management
MyCalls
Desktop Suite
Business ConneCT
Hospitality
Open interfaces
Highlights of latest releases
Licensing and configuration in Prophix
45
TRAINING GUIDE
UNIVERGE SV8100 UCB APPLICATION
Type of Course: Engineer
Course Cluster: SV8100
Duration: 5 Days
Delivery Method: Classroom
Course Description:
This five day course is designed to provide students with knowledge of the UCB application suite (Unified
Communications for Business). This is a foundation course aimed at providing students with the necessary skills
required to install, support and troubleshoot such installations.
Target Audience:
This course is aimed at engineers who have experience on the SV8100 system, who wish to gain knowledge of
the Knowledge Worker/Console/Voice Contact Centre capabilities for these systems. The course will be
particularly advantageous for those engineers who install/support such applications.
Testing & Certification:
A test will be undertaken on the final day of the course.
If successfully completed, the delegate will become an SV8100 Certified engineer.
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TRAINING GUIDE
UNIVERGE SV8100 UCB Console
Type of Course: Engineer
Course Cluster: SV8100
Duration: 2 Days
Delivery Method: Classroom
Overview:
This two day course is designed to provide students with knowledge of the UCB Console application. This is a
foundation course aimed at providing students with the necessary skills required to install, support and
troubleshoot such installations.
Target Audience:
This course is aimed at engineers who have experience on the SV8100 system, who wish to gain knowledge of
the Console and Knowledge worker. The course will be particularly advantageous for those engineers who
install/support such applications.
At the end of the course, delegates will be able to:







Understand Concepts behind UCB console
Install and configure Operator Console
Install and Configure Pre-requisites
Voice Announce
Install and configure UCB Server
Configure Voicemail
Install and configure Knowledge Worker
Course Prerequisites:
Engineers must have attended SV8100 programming courses and have a reasonable knowledge of PC’s,
specifically Server/Client environments over TCP/IP. Experience/Exposure to Microsoft technologies
(Server/Client/Applications) is preferable.
Course Content:



Explain the basic concept of UCB
o Basic introduction to UCB. Interface used between UCB and SV8100.
o Hardware/Software Requirements.
Install and Configure Pre-requisites
o Install SV8100 TSP Driver. Troubleshoot/Verify SV8100 TSP Driver.
o Install Aculab, .NET Framework, Adobe Reader.
Install and configure UCB Server
o Install UCB Server.
o Configure Administrator/Application Manager for connection to SV8100.
o Add Company and Phonebook.
o Verify SV8100 specific configuration.
Testing and Certification:
A test will be completed at the end of the course.
Advanced Courses:
An Advanced Course is the UCB 5 day Foundation course, where we cover the product in full. Contact your
NECi Account Manager for further details.
47
TRAINING GUIDE
UNIVERGE SV8100 UM8000 Voicemail
Type of Course: Engineer
Course Cluster: SV8100
Duration: 2 Days
Delivery Method: Classroom
Course Description:
This two-day course is designed to provide students with advanced knowledge of the SV8100 UM8000 voice
Mail solution, and with the skills required to install, support and troubleshoot such installations.
Target Audience:
This course is aimed at engineers who have experience on SV8100 systems, who wish to gain additional
knowledge of the Voice Mail capabilities for the UM8000 system. The course will be particularly advantageous for
those engineers who install/support such Voice Mail applications for the SV8100 system.
Entry Requirements:
Engineers must have passed the SV8100 Basic and attended SV8100 programming courses and have a
reasonable knowledge of Voice Mail. Experience/Exposure to Microsoft Outlook may be required.
Testing and Certification:
A test will be completed at the end of the course.
48
TRAINING GUIDE
UNIVERGE SV8100 VOIP: Extensions, SIP Trunks & Networking
Type of Course: Engineer
Course Cluster: SV8100
Duration: 2 Days
Delivery Method: Classroom
This 2 day course is designed to provide students with an in-depth knowledge of the SV8100 IP extensions, SIP
trunks and networking capabilities, and with the skills required to install, support and troubleshoot such
installations. This Course also includes installation of the Desktop SP310 softphone.
Target Audience:
This course is aimed at engineers who have experience on SV8100 systems, who wish to improve their
knowledge of the VoIP capabilities of the system. The course will be particularly advantageous for those
engineers who install/support the more advanced VoIP scenarios.
Entry Requirements:
The Student must have successfully completed the SV8100 Basic Course and should also have attended the
SV8100 Part 1: Introduction Training.
Course Subjects:
 General IP Configuration
 IP Extensions
o DT700 Terminals
o DTERM IP Terminals
o Standard SIP Terminals
o H.323 Terminals
 SIP Trunks/Carrier Configuration
o IP Networking
o
Aspirenet
o K-CCIS
o
Netlink
 Troubleshooting VoIP:
o Network Diagnostic Tools
o SV8100 VoIP Alarms
o Wireshark Packet Sniffing
o SV8100 Diagnostics Manual.
Testing and Certification: A short written test will be completed on the final day of the course. If successfully
completed, the delegate will become an SV8100 VoIP Certified Engineer.
49
TRAINING GUIDE
Cluster: SV8300
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TRAINING GUIDE
UNIVERGE SV8300 Installation (CBT)
Type of Course: Engineer
Course Cluster: SV8300
Duration: Flexible
Delivery Method: Web-based
Course Description:
The UNIVERGE SV8300 Installation CBT is a Computer Based Training module.
This self paced training course is designed for personnel who require knowledge of the UNIVERGE SV8300. It is
designed as a prerequisite for other courses in the UNIVERGE SV8300 curriculum. Students will learn about the
basic UNIVERGE hardware and software components features and services that interface with the UNIVERGE
SV8300 systems.
Course Objective:
Upon successful completion of this course you will be able to:
·
Identify the SV8300 hardware and software components.
·
Describe the SV8300 Hardware.
·
Identify SV8300 Quick setup programming.
·
Identify SV8300 loading system software.
·
Identify SV8300 licensing.
·
Identify SV8300 Scripting.
·
Identify PCPro for configuring SV8300 systems.
Entry Requirements:
Experienced telecommunications and IT engineers with an understanding of networking/telecommunications
concepts will benefit most from this course.
Duration:
You should reserve 2 working days to complete this Computer Based Training.
Training Material:
URL location to the CBT will be provided.
URL location to the online test will be provided at student’s request.
Recommendations for Computer Based Training:
To get the most out of an online training session, take a look at the following recommendations:
Use an office that is not shared with other colleagues
Let people know that you are following an online training session and ask them not to disturb you during the
session (put a note on your door that you are following a training session)
Redirect your calls
Switch off your email client during the online session
Switch off your mobile phone
51
TRAINING GUIDE
UNIVERGE SV8300 Installation
Type of Course: Engineer
Course Cluster: SV8300
Duration: 5 Days
Delivery Method: Classroom
Target Audience:
This training is designed for personnel who require knowledge of the essentials elements of system installation
and maintenance procedures for the UNIVERGE SV8300.
Course Objective:
Upon successful completion of this course you will be able to:










Install and connect SV8300 systems
Identify units/blades/ports and their power consumption
Use PCPro to configure SV8300 systems
Configure and program NEC DT700 and NEC SIP IP stations
Create and run scripts for automated configuring and maintenance
Provision and activate UCD features and queues
Install and configure trunk blades
understand and configure LCR and Toll Restriction
Upgrade the SV8300 system with new software
Use PCPro diagnostic tools for SV8300 status observation
Entry Requirements:
Before engineers may enrol in this course the UNIVERGE SV8300 Installation CBT (Computer Based Training)
must be successfully completed with a 70%+ score on the final online test. ** This pre-requisite will be strictly
adhered to**.
Course Subjects:
1) Introduction.
a) Formalities.
2) Install and connect SV8300 systems.
a) SV8300 Positioning.
b) System Configuration (1U Chassis).
c) Capabilities and Features.
d) Interfaces.
e) Chassis and Battery Box (2U Chassis).
f)
Installation Aspects.
3) Identify units/blades/ports and their power consumption.
a) Identify Units and their Power Consumption.
b) Identify blades.
c) Configuration Guidelines.
4) Use PCPro to configure SV8300 systems.
a) Introduction.
b) Clear system memory (start with a clean system).
5) Create and run scripts for automated configuring and maintenance.
a) Scripting.
6) Configure and program SV8300/NEC DT700 series IP stations.
a) Set system date and time.
b) Create system data
c) Create IP stations.
d) ITL Terminal AutoConfig Setup
e) IP Station login
f)
Feature programming
g) Scripting
7) Provision and activate UCD Features and Queues.
a) Create and configure ACD/UCD group
b) Create and configure ACD/UCD queues
8) Install and configure trunk blades
a) Central Office trunk (COT)
52
TRAINING GUIDE
b) ISDN trunks (BRI/PRI)
c) Hardware installation
d) LCR and Toll Restriction
e) Status lamps
9) Configure and Program DT700 Series and SIP stations.
a) IP Phone Manager
b) Searching for Terminals
c) Upgrade firmware of the Terminals
10) Upgrade SV8300 system with new software.
a) Offline upgrade
b) Backup and Restore System configuration
c) Blade Update
11) Use PCPro diagnostic tools for SV8300 status observation.
a) IP Phone Manager
b) Diagnostics.
53
TRAINING GUIDE
UNIVERGE SV8300 Sales Support
Type of Course: Pre-Sales
Course Cluster: SV8300
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes.
Course Objective:
·
Understand the SV8300 product: architecture, components and (dimensioning) boundaries;
·
Understand how selected applications work in combination with SV8300;
·
Be able to make SV8300 configurations in Prophix;
N.B. - value proposition, USP’s, pricing, positioning and competition analysis is covered in sales training.
Entry Requirements:
Participants should have generic sales support knowledge about IP telecommunications platforms.
Course Subjects:
1) Overview;
2) SV8300 Platform;
3) Terminals;
4) Applications;
5) Sales Support tools.
54
TRAINING GUIDE
55
TRAINING GUIDE
Cluster: SV8500
56
TRAINING GUIDE
UNIVERGE SV8500 Installation & Configuration
Type of Course: Engineer
Course Cluster: SV8500
Duration: 10 Days
Delivery Method: Classroom
Target Audience:
This course is designed for NEC customers, employees, and Business Partners in charge of the installation,
configuration and maintenance of a stand-alone SV8500 system.
Course Objective:
After the course the trainee will be able to:
·
Install a single system
·
Install a dual system
·
Upgrade a single system to a dual system
·
Handle the Installation Manager
·
Handle PCPro and PCPro Tools and the Clipboard tool
·
Load the operating systems
·
Load the system with customer data
·
Backing up and restoring the customer database
·
Install software upgrades
·
Install IP telephones.
·
Install the PIR with Dterms and analogue stations
·
Install a TSWR (MMG)
·
Install the MG-2A/8A (analogue stations)
·
Install the VS32 (music-on hold, announcements and conference)
·
Install ISDN PRI/BRI (basic)
·
Install basic SMDR to create call records
·
Understand the license mechanism.
Entry Requirements:
The student has had training and/or experience with:
Telecommunications
(PBX facilities, traffic classes, routing data, trunk and tie lines, ISDN, ICT, Voice over IP)
Books:
Student Handouts.
DVD (We recommended bringing your own laptop.).
Course Subjects:
1) Documentation overview
2) Hardware Architecture
3) License mechanism and LMS
4) System Capacity
5) Installation Aspects
6) Numbering in the PIR
7) Power Supply
8) Installation Manager
9) Installation of single system and/or Dual system
10) Upgrade from single to dual system
11) Registration Wizard
12) PCPro
13) PCPro Tools
14) Data memory backup
15) System Reset
16) Registers/Senders/Receivers
17) Number Plan Data
18) Service Feature Restriction Class
19) Dterm Types
20) Dterm (IP) assignment
21) Downloading Dterm IP firmware
22) Dterm (IP) Tones
23) Dterm (IP) Language
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TRAINING GUIDE
24) IP-PAD installation
25) Facilities:
a) Call Forwarding-all/busy/no answer
b) Call Back
c) Call-pickup direct
d) Do not disturb
e) Alpha Numeric Display
f) Virtual numbers
g) Last number called
h) Split call forwarding
i) Group Arrangements
j) Chief / Secretary
26) MC-2A/8A
27) MG-BRI/PRI (ISDN)
28) VS32
29) Alarming
30) Final test & Evaluation.
58
TRAINING GUIDE
UNIVERGE SV8500 Advanced
Type of Course: Engineer
Course Cluster: SV8500
Duration: 3 Days
Delivery Method: Classroom
Target Audience:
This course is designed for NEC customers, employees, and Business Partners in charge of the installation,
configuration and maintenance of complex SV8500 systems related to multi tenant, centralized server systems,
alternative routing scenario’s, Quality of service aspects and alarm collection via SNMP applications.
Course Objective:
This course is meant for a System / Product Specialist. After the course, the trainee will be able to:
o Assign Quality of Service in the network;
o Set up SNMP
o Program Multi tenant systems
o Program User groups
o Program IP Centrex systems
o Program Message area-ID’s for:
o Local break out
o Network node recognition.
Entry Requirements:
The student has successfully completed the following courses:
- UNIVERGE SV8500 Installation and Configuration Course
- UNIVERGE SV8500 External Routing course
- UNIVERGE SV8500 Networking and Location Diversity course
- CCNA course or has equivalent advanced ICT knowledge.
- SIP Fundamentals and Traces with Wireshark course.
Books:
- Student Handouts;
- DVD (We recommended bringing your own laptop.).
Course Subjects:
1. Multi-user aspects:
o Tenants
o User Groups
2. IP Centrex Configurations
3. Message Area ID's.
4. Quality of Service Aspects:
o ToS/DiffServ;
o VLAN;
o Echo;
o PAD settings.
5. SNMP;
6. Final Test and Evaluation.
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TRAINING GUIDE
UNIVERGE SV8500 External Routing
Type of Course: Engineer
Course Cluster: SV8500
Duration: 5 Days
Delivery Method: Classroom
Target Audience:
This course is designed for NEC customers, employees, and Business Partners in charge of the installation,
configuration and maintenance of SV8500 systems with routing to ISDN and QSIG Networks to SIP Providers
and be able to collect call records with SMDR test tool.
Course Objective:
This course is meant for a System / Product Specialist. After the course, the trainee will be able to:
o Program ISDN (BRI and PRI);
o Program Q-Sig (PRI);
o Program MG-SIP;
o Program CCIS;
o Program SMDR and using test tool for SMDR.
Entry Requirements:
The student has successfully completed the following courses:
- UNIVERGE SV8500 Installation and Configuration Course;
- CCNA course or has equivalent advanced ICT knowledge.
- SIP Fundamentals and Traces with Wireshark course.
Books:
- Student Handouts;
- DVD (We recommended bringing your own laptop).
Course Subjects:
1. Basic Routing
2. Toll restriction
3. Tandem calls
4. LCR
5. Night service
6. ISDN BRI/PRI
7. Digit Conversion outgoing
8. Digit Conversion incoming
9. Day/ Night switching
10. Barring numbers
11. ISDN Supplementary services
o ETSI ISDN addressing
o Local number plan domains
o Connected live presentation
o Channel negotiation
o Overlap sending/receiving
12. Downloading new PRI/BRI firmware
13. Save/restoring configuration file
14.Q-Sig
o Path replacement
o CCNR and CCBS
o Intermediate station information notification
15. SMDR
16.MG-SIP
17. CCIS
o Closed NS
o Open NS
18. Alternative routing:
o Alternative routing with CCIS and Q-sig
o Network node recognition with Q-SIG and CCIS
19. Final Test and Evaluation.
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UNIVERGE SV8500 Hotel Functionality
Type of Course: Engineer
Course Cluster: SV8500
Duration: 3 Days
Delivery Method: Classroom
THIS COURSE IS SCHEDULED BY SPECIAL REQUEST ONLY.
Target Audience:
This course is designed for NEC customers, employees, and Business Partners in-charge of the installation,
configuration and maintenance of a SV8500 system or SV8500 network operating in Hotel mode which can be
applied more general in the hospitality line of business.
Course Objective:
After the course the trainee will be able to understand and implement the Hotel features of the SV8500.
Entry Requirements:
Student has successfully completed the NEC UNIVERGE SV8500 Installation and Configuration (Stand-Alone)
course.
Books:
- Student Handouts;
- DVD (We recommended bringing your own laptop.)
Course Subjects:
1. Introduction
2. Main features
3. System data
4. Numbering plan
5. Hotel Terminal functions
6. Guest name display
7. Phonebook for hotel
8. Calling/called party number protection
9. Call history
10. Dterm with hotel functions
11. House phone/Hotline
12. Hotel features:
- Check-in/check-out
- Room cut-off
- Automatic wake-up
- Do not disturb
- Message waiting
- Room status
- Announcement service guest station
- Maid status
- Guest station call record reset
- Service call routing
- Timing start
- Suite Room service
- Double Suite Room service
- Off hook alarm
- Alert service
- Guest administrative service
- Split access to outgoing
- Guest room dial-in
- Speed calling guest station
13. PMS Interface:
- Direct data entry
- Room status
- Room data change
- Room change
- Language service
- Announcement service
- Emergency call
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- Group Service
- Secretarial service
- Connecting Room service
- Rotating Indial
14. Day night change
15. ISDN call rate
16. Hotel features over CCIS
17. Hotel Features over FCCS
18. Location Diversity for Hotel
19. Applications
- MCI interface
- BCT (OAI Interface)
20. Hotel Printer
21. Practice with Hotel facilities
22. Final test & Evaluation
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UNIVERGE SV8500 Migration from SV7000/2400IPX
Type of Course: Engineer
Course Cluster: SV8500
Duration: 4 Days
Delivery Method: Classroom
Target Audience:
This course is designed for experienced SV7000/2400IPX NEC customers, employees, and Business Partners in
charge of the installation, configuration and maintenance of a stand-alone SV8500 system.
Course Objective:
After the course the trainee will be able to:
·
Install a single system
·
Install a dual system
·
Load the operating systems
·
Load the system with SV7000/2400IPX customer data
·
Upgrade a single system to a dual system
·
Handle PCPro and PCPro Tools
·
Backing up and restoring the customer database
·
Install the PIR with Dterms and analogue stations
·
Install a TSWR (MMG)
·
Understand the license mechanism.
Entry Requirements:
The student has had training and/or experience with:
- Installation and configuration of SV7000/2400IPX Systems.
Books:
Student Handouts;
DVD (We recommended bringing your own laptop.).
Course Subjects:
1) Introduction
2) Telephony Server Components
3) System Configurations
4) PIR Configurations
a) AC-Powered Models
b) DC-Powered Models
5) System Power
6) Power Consumption
7) Card Types
8) Cabling
9) Front Covers
10) Management of LANs
11) Maintenance Tools
a) Installation Manager
b) PCPro
c) PCPro Tools
12) Migration
a) Preparation for Migration
b) Program Installation: Single Mode
c) Program Installation: Dual Mode
d) Program Installation: Dual Mode
e) Program Installation: CCIS
f) Program Installation: FCCS
g) Program Installation: SR-MGC (E)
h) Initial Data Assignment
13) Software and License Structure
14) License Management Server (LMS)
15) Maintenance Aspects
16) Initialization Procedures of SV8500
17) Alarm Indications
18) Card Replacement Procedures
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19)
20)
21)
22)
New Features and Functions
Dynamic use of LENs in PIR
Final Test
Evaluation
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UNIVERGE SV8500 Networking & Location Diversity
Type of Course: Engineer
Course Cluster: SV8500
Duration: 3 Days
Delivery Method: Classroom
Target Audience:
This course is designed for NEC customers, employees, and Business Partners in charge of the installation,
configuration and maintenance of a network with multiple SV8500 systems interconnected with FCCS protocol
including SV8500 fall-back scenarios (location diversity).
Course Objective:
This course is meant for a System / Product Specialist. After the course, the trainee
will be able to:
o Program FCCS;
o Program FCCS location diversity;
o Program SR-MGC;
o Program SR-MGC location diversity.
Entry Requirements:
The student has successfully completed the following courses:
- UNIVERGE SV8500 Installation and Configuration Course.
- UNIVERGE SV8500 External Routing course.
- CCNA course or has equivalent advanced ICT knowledge.
- SIP Fundamentals and Traces with Wireshark course.
Books:
- Student Handouts;
- DVD (We recommended bringing your own laptop).
Course Subjects:
1. SR-MGC
2. FCCS; FCCS and ISDN; FCCS and CCIS.
3. Centralized billing
4. Free numbering
5. QoS aspects
6. FCCS Location Diversity Business mode
7. FCCS location diversity in Hotel mode
8. SR-MGC location Diversity
9. Final Test and Evaluation.
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UNIVERGE SV8500 Sales Support
Type of Course: Pre-Sales
Course Cluster: SV8500
Duration: 2 Days
Delivery Method: Classroom
Target Audience:
This course is meant for Sales (Support) Engineers of Channels, Partners and NEC NSO’s who support account
managers, make solutions designs, answer RFP’s and prepare configurations and quotes.
Course Objectives:
After successful completion of this SV8500 Sales Support Training, the trainees are able to answer RFPs and
Customer Requests of the mainstream Business (Enterprise Customers; SV8500-based Solutions, including
Applications).
Furthermore the trainees should be capable of creating Solution Proposals and quotes for Customer Orders, by
means of the Sales Ordering tool Prophix.
Entry Requirements:
The trainee has substantial knowledge of existing Enterprise platforms, i.e. SV7000 and NEAX2400IPX (the latter
for ME-market only), and Applications.
Books:
Student Handbook, with printed slide package, notes and background information
The slide package (without notes) is also available on BusinessNet for self-study purposes.
Course Subjects:
1) NEC’s Enterprise Communication Proposition
2) SV8500 Platform
a) Overview & Architecture
b) SV8500 Terminals
c) Features
3) SV8500 Applications and Solutions
a) MA4000 & Expense Management
b) Unified Communication/Business ConneCT
c) Business Mobility
d) Voice Mail & Unified Messaging
e) Microsoft OCS integration
f) Hospitality Solutions
4) Sales Support Tools (Prophix, BusinessNet, etc.)
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Cluster: 3C
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UNIVERGE 3C Foundation
Type of Course: Engineer
Course Cluster: 3C
Duration: 5 Days
Delivery Method: Classroom
Course Objective:
This five-day course is designed to provide students with an in-depth knowledge of the essential items required to
install a Univerge 3C system with Collaboration.
After the course, students will be able to:


















Understand the prerequisites and planning for Univerge 3C
Understand the Installation process for Univerge 3C Primary Server.
Understand the Installation process for the Instant Messaging Server.
Understand the license requirements and how to load on to the Univerge 3C
Understand the 3C Administrator application for programming.
Use the 3C Administrator application for programming Univerge 3C.
Understand and Configure DT700 stations using in built FTP Server on Standard SIP firmware.
Understand and Configure Univerge 3C Core features :
o System Properties
o Address Groups
o Emergency Groups
o LAN Setup
o Localisation Settings
o Mapping Lists
o Media Servers
o Auto Attendants and Announcements
o Music On Hold
o Zones
o Function Key Programming
o Hot Desking
o Barge/Monitor
o Park Hold
o Paging
o Mobility
Understand and Configure Voicemail
Understand and configure the UG10 Gateway.
Understand and configure incoming access (Groups, Voicemail, DDI mapping)
Understand and configure outgoing access (Trunks, Outside Service, Telephony Areas)
Understand and configure internal features (Class of Service, Toll Restriction, Pick Up Groups, User Groups)
Understand, configure and deploy UC Applications:
·
UCClient
·
UCClient with Softmedia Phone
·
iPhone/Android Mobile Client
·
3C Outlook plug-in
Understand the prerequisites and planning for Collaboration
Understand the installation process for Collaboration
Understand the feature setup for Collaboration
Understand the Collaboration meeting Centre from a user perspective.
Entry Requirements:




12 Months Telecoms experience.
Good Understanding and Knowledge with Experience in: (Certification Preferable)
o Active Directory 2008 onwards and Windows Server 2008 onwards Server Core configurations
including DNS and DHCP.
o Configuring & maintaining Group policy objects.
Good Exchange server 2007 or 2010 Knowledge.
Good IT Networking Knowledge.
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Books:
Univerge 3C Student Handbook (including worked examples)
Technical DVD, contains all manuals and software required for the Univerge 3C system
Course Subjects:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
Introduction to Univerge 3C
Hardware Overview
Feature Overview
Planning for Univerge 3C installations
Prerequisites of Univerge 3C
License overview and installation
Installing Univerge 3C
Installing Instant Messaging Server
Administrator Programming Overview
Programming core Univerge 3C features
Core – System Properties
Core – Adding Users
Core – Numbering plan for Extensions
DT7xx handsets on Standard SIP firmware Stations overview.
Programming DT700 stations on standard SIP firmware.
Core – LAN Setup
UC Applications Overview
User Groups and Permissions for monitoring and Presence
Deploying UCClient with or without Softmedia Phone
3C Mobile Client
3C Outlook plug-in
Media Server Overview
Voicemail Installation – MS Exchange integration with Unified Messaging
UG10 Gateway overview
Configuring the UG10 for BRI/PRI trunks and connecting to the Univerge 3C
Numbering Plan for Outside Service
Telephony Area Overview
Outgoing CLI Setup
Incoming Access Setup
DDI Mapping Lists
Incoming calls to Extensions
Forwarding Setup
Group Setup
Core – Class of Service profiles
Core – Toll Restriction – Permit and Restrict
Core – Pick Up Groups
Core – Function Keys programming
Core – Address Groups Overview
Core – Barge/Monitor
Core – Park Hold
Core – Hot Desking
Core – Mapping Lists
Core – Emergency Groups
Mobility
Paging Groups
Music On Hold
Auto Attendant
Call Recording
Basic troubleshooting of Univerge 3C installations
Pre-Requisites and planning for Collaboration
Install Linux 10.04 Server onto Virtual Machine and Prep for Collaboration package
Install and configure Collaboration
Features and Usage of Collaboration
CMM Backup and Useful commands
Testing and Certification:
Successful completion of the course, a short test must be completed to qualify participants to install and maintain
NEC Univerge 3C systems.
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Cluster: Business ConneCT
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Business ConneCT Installation (CBT)
Type of Course: Engineer
Course Cluster: Business ConneCT
Duration: Flexible
Delivery Method: Web-based
Target Audience:
Engineers, responsible for Business ConneCT installations and configurations;
Customers who perform Business ConneCT installations or configurations;
NSO/Dealer trainers, responsible for customer training and instructions.
Course Objective:
After the course, the trainee will be able to:
·
Install and configure the BCT (Business ConneCT) server
·
Install and configure the employee and operator client;
·
Understand the features of the employee and operator role;
·
Understand the technology used;
·
Maintain and support the product.
The Business ConneCT application supports the following roles:
·
Employee;
·
Operator;
·
Agent.
The Business ConneCT agent uses the Business ConneCT Contact Centre functionality. How to set-up and
maintain a Contact Centre is covered in a separate three-day course Business ConneCT Contact Centre.
Entry Requirements:
Knowledge of at least one of the following platforms on an installation level:
SV7000/SV8500:
SV8100;
2000IPS/SV8300;
iS3000.
ICT knowledge on advanced ICT course level.
Recommended:
Business ConneCT makes use of a SQL database. General knowledge regarding maintenance on SQL
databases is recommended.
Duration:
This course is based on three Distance Learning (CBT) modules. These modules can be viewed on-line, so no
travelling is required. As soon as the student is enrolled, the student can follow these modules in his or her own
pace.
Together with the manuals that are available with the Business ConneCT software, the student has to set up a
configuration in his or her own lab to gain the necessary practical experience.
When the student feels ready he can take the online test to conclude the training and measure his/her level of
knowledge.
The student can ask question to the trainers of the Training Centre via e-mail or a chat-session.
One must reserve about 20 hours to follow the Distance Learning modules, doing an actual installation and
preparing for the exam.
Books:
Manuals are available with the Business ConneCT software.
Course Subjects:
1) DL module: Business ConneCT Installation and Configuration
a) Introduction
b) Architecture;
c) Components;
d) Documentation;
e) Licensing:
f) Preparing an installation”
g) SQL Server
h) BCT software.
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i)
j)
2)
3)
Configuration Wizard;
Basic checks - such as: Checking and changing configuration: filling the directory; client rollout;
troubleshooting and database maintenance.
DL module: Business ConneCT Employee functionality
DL module: Business ConneCT Operator functionality
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Business ConneCT Contact Centre (CBT Only)
Type of Course: Engineer
Course Cluster: Business ConneCT
Duration: Flexible
Delivery Method: Web-based
N.B. Please compare the alternative ‘Business ConneCT Contact Centre (CBT with workshop)’ before
enrolling on this training course.
Target Audience:
 Engineers responsible for Business ConneCT installations and configurations where BCT Contact
Centre knowledge is required;
 Customers who perform Business ConneCT installations or configurations where BCT Contact
Centre knowledge is required;
 NSO/partner trainers responsible for customer training;
 Administrators responsible for call flows;
 Anybody interested in the Contact Centre features and possibilities of Business ConneCT.
Course Objective:
After the course, the trainee will be able to:
 Understand the different modules;
 Create a Contact Centre design based on customer’s requirements;
 Build a Contact Centre using the design;
 Supervisor tasks:
 Understanding the monitor features;
 Creating reports;
 Maintaining the Contact Centre.
In this web-based training the different modules will be explained using the following Distance Learning modules:

DL module: Business ConneCT Basic Contact Centre

DL module: Business ConneCT Agent

DL module: Business ConneCT Advanced Contact Centre

DL module: Business ConneCT Supervisor
When the student feels ready, he can take the online test to complete the training and measure his/her level of
knowledge.
After studying these DL modules and the related documentation, the students have to work on a customer case.
This case describes customer’s requirements for a Contact Centre. After analyzing the requirements a design is
created. When the design is approved, the Contact Centre must be built.
NB.: This approach requires a pro-active and positive attitude from the students!
NB.: The student will do the case study in their own office.
The student can ask questions to the trainers of the Training Centre via e-mail or a chat-session.
One should reserve about 30 hours to complete all Distance Learning modules, do the case study and prepare
for the theoretical test.
Entry Requirements:
Has successfully completed the Business ConneCT Installation course;
Books:
Manuals are available with the Business ConneCT software.
Course Subjects:
The following Business ConneCT Contact Centre modules are included:
 Starter
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 End Call
 Transfer
 Attendant
 Messagebox
 Identification.
The following techniques are included:
 Skill based routing
 Outbound services
 Email routing
Supervisor features such as Reporting and Monitoring (using the Supervisor Dashboard) are also included.
Passing grade:
The passing grade is based upon the result of the online theoretical test combined with the quality of the design
and implementation of the customer case.
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Business ConneCT Contact Centre (CBT with workshop)
Type of Course: Engineer
Course Cluster: Business ConneCT
Duration: Flexible
Delivery Method: Web-based
N.B. Please compare the alternative ‘Business ConneCT Contact Centre (CBT only)’ before enrolling on
this training course.
Target Audience:
 Engineers responsible for Business ConneCT installations and configurations where BCT Contact
Centre knowledge is required;
 Customers who perform Business ConneCT installations or configurations where BCT Contact
Centre knowledge is required;
 NSO/partner trainers responsible for customer training;
 Administrators responsible for call flows;
 Anybody interested in the Contact Centre features and possibilities of Business ConneCT.
Course Objective:
After the course, the trainee will be able to:
 Understand the different modules;
 Create a Contact Centre design based on customer’s requirements;
 Build a Contact Centre using the design;
 Supervisor tasks:
 Understanding the monitor features;
 Creating reports;
 Maintaining the Contact Centre.
In this web-based training the different modules will be explained using the following Distance Learning modules:

DL module: Business ConneCT Basic Contact Centre

DL module: Business ConneCT Agent

DL module: Business ConneCT Advanced Contact Centre

DL module: Business ConneCT Supervisor
When the student feels ready he can take the online test to complete the training and measure his/her level of
knowledge.
After studying these DL modules and the related documentation, the students have to work on a customer case.
This case describes customer’s requirements for a Contact Centre. After analyzing the requirements a design is
created. When the design is approved, the Contact Centre must be built.
NB.: This approach requires a pro-active and positive attitude from the students!
The student will do the case study during a workshop in our Training Centre in Hilversum (2 days),
supported by one of our trainers interactively.
The student can ask questions to the trainers of the Training Centre via e-mail or a chat-session.
One should reserve about 30 hours to complete all Distance Learning modules, do the case study (in Hilversum)
and prepare for the theoretical test.
Entry Requirements:
Has successfully completed the Business ConneCT Installation course;
Books:
Manuals are available with the Business ConneCT software.
Course Subjects:
The following Business ConneCT Contact Centre modules are included:
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 Starter
 End Call
 Transfer
 Attendant
 Messagebox
 Identification.
The following techniques are included:
 Skill based routing
 Outbound services
 Email routing
Supervisor features such as Reporting and Monitoring (using the Supervisor Dashboard) are also included.
Passing grade:
The passing grade is based on the result of the online theoretical test combined with the quality of the design and
implementation of the customer case.
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Business ConneCT Sales Support
Type of Course: Pre-Sales
Course Cluster: Business ConneCT
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes.
Course Objective:
·
Understand the Business ConneCT product: functionality, architecture and (dimensioning) boundaries;
·
Understand which interfaces are available for integration with other applications;
·
Be able to make Business Connect configurations in Prophix.
The training focuses on the generic Business ConneCT capabilities; platform specific behaviour (e.g. on SV8300,
SV8100, iS3000, SV7000) is discussed only limited.
Entry Requirements:
None
Course Materials:
Slide package
Course Subjects:
1) Overview;
2) Support for multiple roles;
a) Operator and operator in networked configurations
b) Employee
c) Agent
3) Contact Center;
a) Engine & modules
b) Administrator & supervisor
4) Architecture & boundaries;
5) Integrations;
6) Licensing & Prophix.
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Cluster: DECT
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Business Mobility IP DECT CBT (Part1)
Type of Course: Engineer
Course Cluster: DECT
Duration: Flexible
Delivery Method: Web-based
Course Description:
The Business Mobility CBT is a Computer Based Training module.
This self-paced training course is designed for those who require knowledge of the IP DECT system. The training
module will be completed by an on-line test. When the student has passed the test, an IP DECT Live training is
available. This training should be followed to get required information about IP Networking, Trouble Shooting
(Performance Analyser) and Site Survey and subsequently be certified for IP DECT.
This Business Mobility IP DECT CBT is available for IP DECT on the following PBX types:
SV8100
SV8300
PBX types with SIP connectivity. This can be any type of PBX offering SIP connectivity. During the
CBT you can chose which platform you wish to follow.
Course Objective:
Upon successful completion of this course you will be able to:
·
Understand the most important items in the DECT technology.
·
Understand the Business Mobility IP DECT System architecture.
·
Understand how to install IP DECT.
·
Understand the call setup procedures in IP DECT.
·
Understand the call setup procedures between IP DECT and the PBX.
·
Understand the Synchronization structure: hierarchy, behaviour.
·
Do troubleshooting on the Synchronization Hierarchy.
·
Setup a PBX (of your choice) for IP DECT.
·
Do troubleshooting.
·
Use the menu items in the DECT Manager.
·
Understand IP multicast.
·
Understand IGMP.
·
Identify the various networking structures in IP DECT.
Entry Requirements:
The entry requirements for this CBT are as follows:
·
IP technology knowledge on CCNA level.
·
Engineers with a working knowledge of the PBX to which the IP DECT is connected.
·
VoIP knowledge.
Duration:
You should reserve 3 working days to complete this Computer Based Training.
Training Material:
URL location to the CBT will be provided.
URL location to the online test will be provided at student’s request.
Recommendations for Computer Based Training:
To get the most out of an online training session, take a look at the following recommendations:
Use an office that is not shared with other colleagues
Let people know that you are following an online training session and ask them not to disturb you during the
session (put a note on your door that you are following a training session)
Redirect your calls
Switch off your email client during the online session
Switch off your mobile phone.
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Business Mobility IP DECT Live (Part 2)
Type of Course: Engineer
Course Cluster: DECT
Duration: 2 Days
Delivery Method: Classroom
Note: The Business Mobility IP DECT Live training is a training module for participants who have completed the
Business Mobility IP DECT CBT (Part 1). This course gives hands-on experience on important matters like
IP Networking, trouble shooting with Performance Analyser, Site Survey etc. And, there are Q&A
sessions.
Target Audience:
This training is designed for those who require practical knowledge of essential subjects on Business Mobility IP
DECT. It is the link between the Business Mobility IP DECT training and Business Mobility IP DECT in real life.
This Business Mobility IP DECT Live training is PBX Platform neutral.
Course Objective:
Upon successful completion of this course you will able to:
·
install an IP DECT system in a Routed Head Quarter configuration.
·
install an IP DECT system in a Branch Office configuration.
·
use the Performance Analyser.
·
interpret the results of the Performance Analyser.
·
do a Site Survey.
Entry Requirements:
Before engineers may enrol in this course, they should have followed the Business Mobility IP DECT CBT
(Computer Based Training) training and they should have successfully passed the test with 12 of the 15
questions correct. ** This pre-requisite will be strictly adhered to**.
Books:
Customer Engineer Manual for the platform of your choice.
Site Survey Manual.
Additional Info for Site Survey IP DECT.
Administrator guide.
Student Handouts.
Course Subjects:
1. Introduction - Formalities.
2. “Question and Answer” time
a) Time to ask questions based on the CBT results.
3. IP DECT installation.
a) (Quick) installation of IP DECT.
4. Setting up IP DECT in a Routed Head Quarter.
a) Quick review of the explanation of a Routed Head Quarter configuration
b) Setting up a Routed Head Quarter configuration.
5. Setting up IP DECT in a Branch Office Configuration.
a) Quick review of the explanation of a Branch Office Configuration;
b) Setting up a Branch Office Configuration
6. IP DECT Performance Analyser.
a) Short explanation of the IP DECT Performance Analyser.
b) Short explanation of the results of the IP DECT Performance Analyser.
c) Practical session: determining the problems in a real life IP DECT System Archive.
7. Site Survey - theory.
a) Theory behind the Site Survey.
b) Radio Signal Propagation.
c) Preparation of a Site Survey.
d) Reporting the results.
e) Use of the Site Survey Tool.
8. Site survey – practice.
a) Executing a Site Survey
9. Site Survey – using directional antennas.
10. Site Survey – DECT in Reflective Environments.
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Business Mobility IP DECT Sales Support
Type of Course: Pre-Sales
Course Cluster: DECT
Duration: 1 Day
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to understand:
·
the concept of the Business Mobility architecture;
·
the different technologies used for Business Mobility;
·
the different solutions for Business Mobility;
·
the applications related to Business Mobility (IP DECT.
Entry Requirements:
Has basic knowledge of NEC system portfolio and VoIP.
Course Subjects:
1) The different solutions for Business Mobility;
a) Fixed Mobile Convergence
b) VoWLAN
c) IP DECT
2) Standards in technology;
3) (S)IP DECT implementation in Business Mobility;
4) System Architecture of Business Mobility;
5) Maximum Configurations;
6) Licenses;
7) DECT Manager rel. 5 and AP300;
8) Handsets;
9) Features, Functions, Applications (Directory, Messages, Alarming, Positioning);
10) Site Survey Aspects;
11) Ordering with Prophix;
12) Short term roadmap.
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Business Mobility IPDECT SIP
Type of Course: Engineer
Course Cluster: DECT
Duration: 4 Days
Delivery Method: Classroom
THIS COURSE IS SCHEDULED ON A REQUEST BASIS ONLY
Course Objective:
After the course, the trainee will be able to:
- Understand the DECT theory.
- Understand the Business Mobility system structure.
- Understand the connection between IP DECT and the SIP Server
- Successfully install and setup auxiliary software components for Business
Mobility.
- Successfully install and setup a Business Mobility IP DECT system on a SIP
- Server.
- Understand SIP parameters in the DAP Configurator.
- Setup additional features (portable sharing, multi site mobility etc.)
- Do troubleshooting.
- Use available (supported and none-supported) maintenance tooling;
- Perform corrective maintenance;
- Use diagnostic tooling for guarding system performance and synchronization.
- Understand the extra measurements that should be done in a Site Survey (Site Deployment).
- Understand how the Business Mobility behaves in an IP Network
- Understand the effects of IP Network components (hubs/switches/routers) on a
- Business Mobility system.
Entry Requirements:
Has IP knowledge on CCNA level.
Books:
- Customer Engineer Manual for “Business Mobility IP DECT for SIP connectivity.
- Business Mobility Administrator Guide.
- Handset User Guide.
Course Subjects:
1. Introduction: general cordless information.
2. The DECT Standard.
3. DECT implementation in Business Mobility.
- System architecture.
- Handover mechanisms
- Synchronization structure.
4. Installation and configuration of auxiliary software.
5. Installation Procedures for Business Mobility in SIP environment.
6. Practical: Setting up the Business Mobility in SIP Environment.
7. The SIP protocol on the level that is needed for IP DECT Connectivity.
- SIP Entities.
- SIP Call Flows.
- SIP Authentication.
8. SIP parameters in the DAP Configurator.
9. DECT Manager User interface.
10. Implementation of features like: Portable Sharing.
11. Trouble shooting.
- Supported tools for troubleshooting, Performance Manager, [email protected], etc.
- None-supported tools for troubleshooting like DAP Viewer etc.
12. DAP without DHCP/TFTP Server.
13. Diagnostic Tooling.
- Performance Manager.
- DAP SyncAnalyser and Location Builder.
14. Additional Site Survey aspects.
15. Network aspects.
- IP Multicast.
- IGMP.
16. Network aspects
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17. Branch Office Configuration, using unicast over a Router in:
- Centralized DAP Controller
- Distributed DAP Controller
18. Final Test.
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Cluster: Mobility
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Business Mobility Smart Mobile Client R3
Type of Course: Engineer
Course Cluster: Mobility
Duration: 2 Days
Delivery Method: Classroom
Target Audience:
Engineers responsible for Smart Mobile Client installations and configurations;
NSO/Dealer trainers responsible for customer training and instructions.
Course Objective:
This course covers the installation and configuration of the SMC solutions, including installation on the
smartphone and integration with the PBX platform. The training starts with a sales-support level overview of the
SMC solution.
After the course, the trainee will be able to:
·
·
·
·
·
·
·
Install and configure the EMG server.
Install and configure the Mobile Client application on Nokia, BlackBerry, iPhone and Android.
Understand the features of the EMG server and Mobile Client.
Understand the iS3000, [email protected], SV8300 and SV8500 integration.
Understand the LDAP integration with Active Directory.
Understand the technology used.
Maintain and support the product.
Entry Requirements:
 Experience with the iS3000 and/or SV8300 and/or SV8500, features, SIP Trunking and SIP
extensions
 Have an excellent understanding of ICT on advanced level.
 Recommended - The EMG servers runs on a Linux server. Some basic Linux knowledge is desired.
Books:
Student Handouts.
Enterprise Mobility Gateway Administration Guide.
EMG Audio Guide.
User guides for Nokia, Blackberry, Android, iPhone WM and Web-client.
FMC Installation questionnaire.
Commercial materials (sales kit)
Course Subjects:
Day 1: Installation & Configuration
o Introduction: Sales Support presentations of SMC R3
o FMC Overview.
o FMC Call Flows.
o FMC Installation.
o FMC Configuration.
o Install and configure Business Mobility FMC/Mobile Client.
Day 2:
o
o
o
o
o
o
o
FMC Presence
FMC EMG Server.
FMC Security
FMC Maintenance & Troubleshooting.
FMC Handoff.
FMC LDAP.
Final Test.
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MobiCall
Type of Course: Engineer
Course Cluster: Mobility
Duration: 5 Days
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to:
·
Install, configure and commission the MobiCall with incoming and outgoing interfaces.
·
Configure customer specific alarm requirements.
·
Analyse MobiCall System logging.
Entry Requirements:
Basic skills in Windows OS Systems;
Basic knowledge of telecommunication technology (SIP, ISDN);
Basic understanding of PC components and IP technology.
Books:
CD of MobiCall with latest Release;
Student handbook;
Personalized NewVoice FTP Account.
Course Subjects:
1) Installation of MobiCall;
2) CAPI Driver, Tool, SQL, WEB, patch handling
a) Understanding of MobiCall workflow and alarm processes
3) Alarm, - group, - person
a) Commissioning of MobiCall platform specific and general settings
b) Configuration outgoing Interfaces (Broadcasting)
4) Group Conference calls (SIP)
5) DLMS, SMS, email, (Messaging)
6) Dry contacts, Relays, Analogue Sensors (Wago)
a) Configuration incoming Interfaces
7) ESPA4.4.4
8) GenericPrinter
9) Emaiin
a) Combine incoming and outgoing Information for complex alarm scenarios
b) Commissioning of special functions
10) Dect Localisation
11) Man down supervision
a) WEB GUI Standard Applications
b) Implementation of common Hardware
12) Wago Controller
13) SMS Module
14) IP/ V24 Converter (Moxa)
a) Backup and System recovery
15) WEB Configuration
16) Profile and Application Administration
17) WEB Applications
18) Messenger
19) Visualiser
20) Conference Board
a) WEB Extended User Right Management
b) System upgrade
c) 1st/ 2nd Level error tracing, analysis and reporting.
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MobiCall Sales Support
Type of Course: Pre-Sales
Course Cluster: Mobility
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Sales support person and account managers who make solution designs, answer RFP’s and prepare
configurations and quotes. The course will give an understanding of how the NEC MobiCall middleware, a part of
the NEC communication solutions, integrates with the existing customer business process, its information and
security systems.
Course Objective:
·
Understand the MobiCall application: its functionality, the architecture and boundaries;
·
Understand the integration with the NEC voice platforms and wireless solutions;
·
Understand the interfaces and integration with third party systems and applications (e.g. Fire detection-,
building control-, nursecall systems
Entry Requirements:
Sales support knowledge of the NEC voice mobility portfolio (e.g. IP DECT).
Sales support knowledge of the relevant NECU voice platforms, the SV8x00 series and/or [email protected]
Course Subjects:
1) Overview;
2) Product positioning;
3) Input and output options alarm processing;
4) Different alarm scenarios;
5) Management tools;
6) License structure;
7) Use of Prophix for creating MobiCall configuration;
8) Different integrations and connection possibilities.
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Cluster: System Management
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MA4000 System Management
Type of Course: Engineer
Course Cluster: System Management
Duration: 3 Days
Delivery Method: Classroom
Course Objective:
After the course, the trainee will be able to:
·
Understand the concept of MA4000;
·
Install and configure MA4000;
·
Project the ISPBX(s) for MA4000;
·
Discuss security issues with the IT-Manager
·
Configure and modify the 2000IPS, SV8300 and iS3000 within the scope of the MA4000 functions.
Entry Requirements:
Has successfully completed the UNIVERGE 2000 IPS Installation Engineer course, and/or the iS3000 [email protected]
Basic 1 course, and/or UNIVERGE SV8300 Installation course.
Books:
Student Handouts
MA4000 System Management documentation as available on SW DVD.
Course Subjects:
1) MA4000 Introduction
i) Architecture (LMC/NECCAS)
ii) licensing
2) Installation and configuration
i) Preconditions
ii) Installation
3) PBX interfacing
i) Connection to 2000 IPS/SV8300.
ii) Connection to iS3000
iii) MA4000 alarm client
4) Security
i) Methods of improving MA4000 Security
5) MA4000 Setup:
i) Logins;
ii) Manager Roles;
iii) MA4000 Setup;
iv) Organization;
v) Alarm setup.
6) IP-PBX Setup:
i) IP-PBX Management;
ii) IP-PBX Synchronization;
iii) LDAP Server Management/CSV import.
7) Users and Devices:
i) User Management;
ii) Extension Management (including iS3000 SIP-phones)
iii) Group Management;
iv) Template Management;
v) Range Programming.
8) Utilities:
i) LDAP;
ii) Reports;
iii) Audit Logs;
iv) Background Tasks.
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MA4000 Expense Management CBT
Type of Course: Engineer
Course Cluster: System Management
Duration: Flexible
Delivery Method: Web-based
Course Objective:
After the course, the trainee will be able to:
 Understand the concept of MA4000 Expense Management;
 Install and configure MA4000 Expense Management;
 Project the ISPBX(s) for MA4000 Expense Management.
Entry Requirements:
Has successfully completed the MA4000 (System Management) training.
Course Subjects:
1) MA4000 Expense Management Introduction
a) Architecture
2) Installation and configuration
a) Preconditions
b) Server preparation: SQL-Server installation
c) Installation
d) Configuration
e) Loading v-lists
f) Importing data.
g) Integration with MA4000.
3) PBX interfacing
a) Connection to 2000 IPS
b) Connection to iS3000
4) Maintenance
a) Database maintenance
b) SQL-server back-up
5) Managing organization utilities:
a) Managing Organization Personnel;
b) Managing Telephony Resources;
c) Managing logins and access rights.
6) Reports:
a) Configuring reports;
b) User defined reports.
7) Costing:
a) Introduction;
b) Categories;
c) Cost plans;
d) Routes;
e) Service providers;
f) Rates and discounts.
8) Billing:
a) Price plans.
9) Maintenance:
a) Monitors:
b) System settings;
c) Task manager;
d) Import / export jobs.
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Management Portfolio Sales Support
Type of Course: Pre-Sales
Course Cluster: System Management
Duration: 1 Day
Delivery Method: Classroom
Course Objective:
After this course, the trainee will be able to:
·
understand the features and main functions of MA4000, MA4000 Expense Management and
[email protected] 3.2;
·
understand the differences between MA4000 and MAC-Manager;
·
understand the differences between MA4000 Expense Management and TABS 7.
·
understand the technology used;
·
understand main benefits and USP’s of the WEB-based Management solution;
·
be able to make Management configurations in Prophix;
·
answer technical questions during the sales bid;
·
advise customers on daily use and maintenance;
Entry Requirements:
Participants should have sales support knowledge of at least one of the supported iSPBX’s (i.e.
iS3000/[email protected], 2000IPS, SV8300 or SV7000).
Books:
MA4000 on-line help;
Expense Control Suite User guide;
Student Handbook with printed slide package;
General Product Descriptions (MA4000 R7.2, MA4000 Expense Management R5.5, [email protected] 3.2) as
available on BusinessNet.
Course Subjects:
1) Sales Presentation part.
a) IPT Management solutions of NEC Unified
b) IPT Management with MA4000
c) [email protected] 3.2
d) Positioning
e) Licenses
f) IPT Management with MA4000 - Benefits & Uses
g) Promotions
h) Management Roadmap.
2)
Product Details Part.
a)
b)
c)
d)
e)
f)
MA4000 details/components/licenses.
i) MA4000 Manager (for Configuration Management)
ii) MA4000 Manager Alarm Manager (for Fault Management)
iii) MA4000 Manager Traffic Manager (for Performance Management)
iv) MA4000 Manager Integration (LDAP, UM/VM, OpenWorx, MAS9)
v) MA4000 Assistant
vi) MA4000 Clipboard
vii) Free Numbering
viii) IP-PBX Command Manager.
MA4000 Expense Management (MAS9) details/components/licences.
i) Overview of features, Reports, My Portal.
[email protected] 3.2.
i) [email protected] portal and Components
SIP Terminals Configuration Tool.
How to order MA4000, MA4000 Expense Management and [email protected] in Prophix.
DEMO MA4000, MA4000 Expense Management and [email protected] Portal
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Directory Synchronization & Integration Practicum
Type of Course: Engineer
Course Cluster: System Management
Duration: 3 Days
Delivery Method: Classroom
Course Objective:
After the Practicum, the trainee will be able to:
·
Understand the prerequisites and requirements of the Directory Synchronization (DS) model.
·
Set up and configure the DS configuration.
·
Troubleshoot the DS configuration.
·
Integrate the DS configuration with an LDAP source like Microsoft’s Active Directory.
·
Integrate MA4000, Expense Management and Business ConneCT with E-mail services.
·
Setup MA4000, Expense Management and Business ConneCT with Windows Authentication.
·
Setup HTTPS/SSL for MA4000 and Expense Management.
·
Setup Office and Hotel Integration for Business ConneCT.
Entry Requirements:
Trainees must have successfully completed the following training courses and must have gained sufficient field
experience on these subjects:
·
A basic training in SV8300 or iS3000;
·
MA4000 System Management;
·
MA4000 Expense Management;
·
Business ConneCT Installation.
Trainees must have basic knowledge on the following subjects:
·
·
·
·
Windows Domains
Windows Security (Policies)
Encryption
SQL Server architecture
Prior to attendance/enrolment in the Practicum one must pass an on-line test. Contact Carla Harris for the URL
and password for this entrance exam. Because of the complexity of the subject, we will strictly adhere to
the entry requirements.
Books:
Student Handouts.
Directory Synchronization Solutions Guide.
Directory Synchronization Administrator Guide.
Course Subjects:
The majority of time is reserved for practical exercises in which attendees have to use the different documents to
build the Directory Synchronization model.
1) Directory Synchronization Introduction
a) Architecture
2) Installation and configuration
a) Configuring Windows Domain, Active Directory, and DNS etc.
b) Installing SQL Server
c) Installing NECCAS/LMC/MA4000
d) Installing Expense Management
e) Installing Business Connect - Preparing the PBX and installing the software.
f) Setting up E-mail server and client.
3) Directory Synchronization
a) Setting up LDAP for Active Directory/MA4000 sync
b) Setting up Aranea for MA4000/BCT configuration
c) Checking MA4000/Expense Management datasync
4) Windows Authentication (optional*)
a) MA4000 and Business ConneCT client login based on Windows login account
5) HTTPS/SSL for MA4000/Expense Management (optional*)
a) Setting up Certification Server
b) Implement secure communication based on Certificates.
6) BCT Office and Hotel Integrations (optional*)
a) Dial from Outlook
b) Outlook Contact popup
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c) Outlook Calendar Integration
d) Dial from MS Office
e) Dial from MS Internet Explorer
f) Website popup
g) Tapi dialer
h) Voice Mail to email
i) Hotel PMS Integration
Note: Optional*: Depending on the time available the trainee can select which topics to implement.
N. B. - Instead of a final test, the quality of the configuration built during the Practicum determines whether or not
the attendee successfully completes the course.
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Cluster: Voice Mail
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UNIVERGE UM4730/UM8000 Installation & Configuration
Type of Course: Engineer
Course Cluster: Voice Mail
Duration: 3 Days
Delivery Method: Classroom
Course Objective:
After the course the student will be able to:
·
install and configure the UNIVERGE UM4730/UM8000 systems:
·
maintain and manage the UNIVERGE UM4730/UM8000 systems;
·
use remote maintenance for the UNIVERGE UM4730/UM8000 systems;
·
use the UNIVERGE UM4730/UM8000 system in an IP Network;
·
use Email integration;
·
setup “Hospitality”;
·
generate reports;
·
troubleshoot the UNIVERGE UM4730/UM8000 system;
·
understand some of the basics of the Linux operating system;
·
upgrade previous Voice Manager systems from Active Voice/Communications;
·
answer user’s questions.
Entry Requirements:
Has had training and/or experience on the SV8100/SV8300, iS3000 or SV7000 platforms.
Has knowledge of PC’s and basic IP.
Books:
UNIVERGE UM4730/UM8000 Training Manual.
UNIVERGE UM4730/UM8000 documentation.
Course Subjects:
1) UNIVERGE UM4730/UM8000 basic features;
2) RSS Notification;
3) Email integration;
4) Telephone system integration;
5) System administration;
6) Visual Messaging Solutions;
7) Running reports;
8) Hospitality;
9) Networking;
10) Upgrading previous “Active Voice” systems;
11) Trouble shooting;
12) Linux OS basics.
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UNIVERGE UM8000 (In-Skin Unified Messaging) Administrator
Type of Course: End-User
Course Cluster: Voice Mail
Duration: 1 Day
Delivery Method: Classroom
Course Objective:
After the course the student will be able to:
·
maintain and manage the UNIVERGE UM8000 systems;
·
use Email integration/RSS notification;
·
generate reports;
·
answer user’s questions.
Entry Requirements:
Has basic knowledge of PCs and a web browser.
Books:
Online documentation.
Course Subjects:
1) UNIVERGE UM8000 features;
2) RSS Notification;
3) Email integration;
4) System administration.
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Cluster: ICT Skills
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NEC ICT Boot Camp
Type of Course: Engineer
Course Cluster: ICT Skills
Duration: 5 Days
Delivery Method: Classroom
Course Objective:
After the Boot Camp, the trainee will be able to:
· Understand the architecture of contemporary Windows based infrastructure
· Understand the requirements of NEC platforms and applications in the customers’ network infrastructure
· Discuss IT issues regarding NEC platforms and applications with customer’s IT personnel.
Hands-on experience: This course will provide hands on experience by utilizing exercises that
encourage students to actively search (using all sources available) and find a solution to the problems
presented in the exercise. No click through exercises will be provided, only guidelines.
Entry Requirements:
This training is aimed at experienced engineers who already have in depth knowledge of NEC platforms and
applications. Good basic IT knowledge is required and will be tested - prior to enrolment one must pass the
assessment test first before enrolment is confirmed.
Because of the complexity of this training, we will strictly adhere to the entry requirements.
Books:
Student Handouts.
Several official Windows training handouts.
Course Subjects:
The majority of time is reserved for practical exercises during which attendees have to build a complex Windows
network in a virtualized environment. The emphasis will be on settings and security issues of importance in
relation to NEC equipment.
1) Virtualization
o Overview of Virtualization
o Introduction to VMware ESXi Server interface
2) Active Directory
o Administrating Active Directory Securely
o Managing Users and Service Accounts
3) Implementing Windows Server Security
o Group Policy
o Active Directory Certificate Services
4) Configuring and Troubleshooting DNS
5) Deploying and securing Exchange Server 2010
6) Distributed File Services
7) Increasing Security for Network Communication
8) Monitoring Windows Server 2008 Network Infrastructure Servers
9) Implementing Network Load Balancing Clusters
10) Session Boarder Control.
This training includes items that we consider as relevant for NEC engineers from the following official Microsoft
training courses:
6421 Configuring and Troubleshooting Windows Sever 2008 Network Infrastructure
Main Topics: DNS, Security (Firewall/Reverse Proxy), Network Load Balancing and Concepts of IPv6
6425 Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
Main Topics: ADDS Concepts and Objects (User/Computer) and Group Policy Objects (Settings and
Administration)
6426 Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active
Directory
Main Topics: Certificate Services (Public Key Infrastructure)
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10135 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 SP2
Main Topics: Exchange Server Concepts, Installation and Configuration
N.B. Standard Tuition Fee and discounts do not apply to this course. Price is €2250.00.
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Voice over IP & Quality of Service
Type of Course: Engineer
Course Cluster: ICT Skills
Duration: 1 Day
Delivery Method: Classroom
Course Objective:
After this course, the trainee will be able to:
·
Understand VoIP basics;
·
Understand the meaning of QoS;
·
Understand and change factors that affect QoS;
·
Apply the knowledge to NEC's UNIVERGE products and 3rd party products.
Entry Requirements:
Knowledge of and skills in IP networking (i.e. IP addressing, default gateway, switching & routing concepts,
DHCP).
Course Subjects:
1) VoIP architecture.
2) How to transport voice.
3) Tracing VoIP with Ethereal.
4) Voice Quality and delay in the Network:
a) Mean opinion score
b) Network quality classes
c) End-to-delay components
5) Bandwidth consumption:
a) Bandwidth calculations
b) Saving Bandwidth
6) Traffic handling:
a) Delivery services in the WAN
b) Traffic classification
7) Traffic classification in detail:
a) 802.1p
b) IP Precedence
c) Diffserv
8) Router Queuing Techniques:
a) FIFO
b) Priority Queuing
c) Custom Queuing
d) Weighted Fair Queuing (WFQ)
e) Class Based WFQ (CBWFQ)
f) Low Latency Queuing (LLQ)
9) Recommended Classification Values
10) Duplex Mismatch
11) Test and Evaluation.
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SIP Fundamentals and Traces w/Wireshark
Type of Course: Engineer
Course Cluster: ICT Skills
Duration: 2 Days
Delivery Method: Classroom
Course Objective:
After the course the trainee will be able to:
·
Understand SIP protocol;
·
Understand the Session Description protocol;
·
Recognize certain SIP features;
·
Recognize certain SIP problems;
·
Apply the knowledge to NEC UNIVERGE and 3rd party SIP products;
·
Generate and analyse SIP traces.
Entry Requirements:
Knowledge of and skills in IP networking (i.e. IP addressing, default gateway, switching & routing concepts,
DHCP). Successfully completed the VoIP and Quality of Service course or has equivalent knowledge.
Course Subjects:
1) SIP Fundamentals
a) SIP Architecture, SIP Call Flow, SIP messages, SIP responses, SIP respond codes;
b) Session Description Protocol;
c) Media Description;
d) Session description Attributes;
e) DTMF signalling;
f) Codec negotiation;
g) CLIR;
h) Hold implementation;
i) P time problems;
j) SIP and NAT problems.
2) Analysing SIP Call Flows
a) Use of Wireshark
b) Tracing call flows
c) Debugging examples
3) Final Test and Evaluation
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Cluster: ITPS
&
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NEC FT Server Certification
Type of Course: ITPS Pre-Sales & Support
Course Cluster: ITPS
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Pre-Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes but will also be required to offer basic implementation support especially for Proof of
Concept installations.
Course Objective:
·
Become familiar with the concept of the NEC Fault Tolerant server
·
Understand what an FT server is and where it can be applicable to propose a machine with such
functionality
·
Learn the process of installing and configuring Windows Server 2008 on NEC FT server
·
Learn to setup the monitoring for the FT server and the basic ways to collect and understand the
information generated by the server
Entry Requirements: Good understanding of current server technologies based on Intel X86 micro architecture
and proficiency in the installation and workings of Microsoft Windows Server 2008
None
Course Materials: Course materials are usually available in electronic format; we can provide printer material on
request before or after the course
Slide package
Course Subjects:
1) Introduction;
2) FT server architecture
a) Hardware architecture
b) Software architecture
3) Installation
a) Installation slide ware
b) Installation performed on demo FT server
4) Active upgrade
a) Slide ware for concept and functionality
b) Active upgrade lab
5) Basic troubleshooting and analysis
Testing & Certification: Written test at the end of the training session
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NEC iStorage M-series Certification
Type of Course: ITPS Pre-Sales & Support
Course Cluster: ITPS
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Pre-Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes but will also be required to offer basic implementation support especially for Proof of
Concept installations.
Course Objective:
·
Learn in detail the hardware and software components of NEC iStorage M-Series SAN storage units
·
Understand how to configure storage based on customer requirements
·
Learn the basics of configuring NEC M-Series SAN storage units using iStorage Manager
Entry Requirements: Good understanding of Storage Area Networks (SAN) concepts, Fibre Channel and iSCSI
topology and Windows/VMware server OS technologies, Storage related concepts such as Pool, LUN, WWPN,
IQN etc
Course Materials: Course materials are usually available in electronic format; we can provide printer material on
request before or after the course
Slide package
Course Subjects:
6) Introduction;
7) M-100 Hardware
8) M-100 Software
9) M300 Hardware
10) M300 Software
11) iStorage Manager
a) Installation
b) Configuration
c) Basics of creating Pools, LUN’s
d) Assigning and discovering LUN’s from Windows/VMware servers and creating volumes
Testing & Certification: Written test at the end of the training session
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NEC Enterprise Server Certification
Type of Course: ITPS Pre-Sales & Support
Course Cluster: ITPS
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Pre-Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes but will also be required to offer basic implementation support especially for Proof of
Concept installations.
Course Objective:
·
Understand the architecture and features of NEC Enterprise servers
·
Be able to configure a NEC A1080 server based on customer requirements
·
Understand how to configure and install Windows/VMware OS
Entry Requirements: Good understanding of Intel x86 server architecture and CPU technology; good
understand of Windows and VMware environments and concepts of remote access
Course Materials: Course materials are usually available in electronic format; we can provide printer material on
request before or after the course
Slide package
Course Subjects:
12) Introduction;
a) NEC A1080 sales presentation and positioning
b) NEC A1080 detailed hardware presentations
i) Detailed configuration creation presentation
c) NEC A1080 Remote Access and Remote Management
d) NEC A1080 OS installation
i) Windows
ii) VSphere
Testing & Certification: Written test at the end of the training session
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NEC Enterprise Server Management Tools Certification
Type of Course: ITPS Pre-Sales & Support
Course Cluster: ITPS
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Pre-Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes but will also be required to offer basic implementation support especially for Proof of
Concept installations.
Course Objective:
·
Learn what is ESMPRO and ExpressScope
·
Understand the functionality and purpose of each tool
·
Hands on configuration and registration of NEC Servers with ESMPRO
Entry Requirements: Good understanding of Intel x86 server architecture and CPU technology; good
understand of Windows and VMware environments and concepts of remote access
Course Materials: Course materials are usually available in electronic format; we can provide printer material on
request before or after the course
Slide package
Course Subjects:
13) Introduction;
14) What is ExpressScope
a) Versions of ExpressScope
b) Functions of ExpressScope
c) Practical lab of ExpressScope configuration on NEC Server
15) What is ESMPRO
a) Functions of ESMPRO
b) Installation of ESMPRO Server
c) Configuration of ESMPRO Agent (Windows) and registration with Manager
d) Registration of ExpressScope with ESMPRO Manager for VSphere Servers
Testing & Certification: Written test at the end of the training session
109
TRAINING GUIDE
NEC SigmaBlade Certification
Type of Course: ITPS Pre-Sales & Support
Course Cluster: ITPS
Duration: 1 Day
Delivery Method: Classroom
Target Audience:
Pre-Sales support people who support account managers, make solution designs, answer RFP’s and prepare
configurations and quotes but will also be required to offer basic implementation support especially for Proof of
Concept installations.
Course Objective:
·
Learn in detail the hardware and software components of NEC SigmaBlade Blade Chassis and servers
·
Understand how to configure SigmaBlade Chassis and Blade servers based on customer requirements
using SigmaBlade Configuration tool
·
Learn the basics of configuring NEC SigmaBlade Management, EM Cards, ESMPRO and
ExpressScope V3
Entry Requirements: Good understanding of Intel based CPU and x86/x64 server architecture; basic
networking and SAN technology as well as good understanding of Windows and VMware based operating
systems
Course Materials: Course materials are usually available in electronic format; we can provide printer material on
request before or after the course
Slide package
Course Subjects:
16) Introduction;
17) SigmaBlade M
18) SigmaBlade H-V2
19) B120d Series blade servers
20) Storage and I/O Blades
21) EM Card, ESMPRO, ExpressScope
22) SigmaBlade PS Tool (Configurator)
23) Hands on
Testing & Certification: Written test at the end of the training session
110
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