Application Notes for Configuring Avaya IP Office 500 with TigerTMS

Application Notes for Configuring Avaya IP Office 500 with TigerTMS
Avaya Solution & Interoperability Test Lab
Application Notes for Configuring Avaya IP Office 500 with
TigerTMS Hotel Pro- Issue 1.0
Abstract
These Application Notes describe the configuration steps required for Avaya IP Office 500
R8.1 with TigerTMS Hotel Pro 50.0.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
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1. Introduction
TigerTMS Hotel Pro (Hotel Pro) is a graphical hospitality user interface. It is commonly used in
hotels to provide a means of controlling usage of room facilities. Hotel Pro utilizes XML based
communication for hospitality control of the IP Office. Hospitality features are translated into a
set of XML commands which are passed via a secure IP port to the IP Office.
The following main features provided by Hotel Pro interface with Avaya IP Office:
Check-In - This function is used to assign a new guest to a particular room with a
telephone. The credentials of the guest are used to update the station configuration within
Avaya IP Office. This includes the display name of the phone as well as calling
restrictions and Message Waiting Indicator (MWI) updates.
Direct Dialling in (DDI) - This function is used to allocate a DDI to a room telephone
extension. When DDI is allocated to a checked-in room, the room can be accessed
externally, by making an inbound external call to a DDI number.
Update - A facility that updates the display name of the station in Avaya IP Office.
Room Transfer - This allows a guest to transfer to a different unoccupied room and it
results in transfer of the guest’s extension configuration.
Telephone Service Class - Tiger allows two telephone service classes: “Barred” and
“Unbarred” which refer to barring or permitting external calls. On check-in, user rights
are set to “Unbarred” in IP Office, however this can be overridden to “Barred” if guest
wishes so through Update facility. On check-out the user-rights are set to “Barred
Message Waiting - Tiger Hotel Pro allows messages to be left for guests. The Message
Waiting Indication (MWI) phone feature alerts the guest to a voice message.
Check-out - Once a guest has vacated a room, this function resets the telephone to
default configuration and sets call barring of external calls.
Maid Status – Maid Status is a mechanism allowing the room status to be updated in
Hotel Pro by minimal telephone interaction. This is often used to indicate room ready
status following cleaning.
2. General Test Approach and Test Results
The general test approach was to configure the Hotel Pro to communicate with the Avaya IP
Office (IP Office) as implemented on a customer’s premises. Feature functionality testing was
performed manually.
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
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2.1. Interoperability Compliance Testing
The interoperability compliance testing included feature and serviceability testing. The feature
testing evaluated the ability of TigerTMS Hotel Pro to carry out hospitality functions through
XML based communication with IP Office. The serviceability testing introduced failure
scenarios to see if Tiger Hotel Pro could resume after a link failure with IP Office.
The testing included:
Check-In
DDI
Update Name
Room Transfer
Telephone Service Class
Message Waiting
Check-out
Room Status
Link Failure/Recovery
Test Results
2.2. Test Results
Tests were performed to insure full interoperability between TigerTMS Hotel Pro and IP Office.
The tests were all functional in nature and performance testing was not included. All the test
cases passed successfully.
2.3. Support
Technical support from TigerTMS can be obtained through the following:
Phone:
Technical Support Department
+44 1425 891 090
E-mail:
support@tigertms.com
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3. Reference Configuration
Figure 1 illustrates the network topology used during compliance testing. The Avaya solution
consists of an IP Office which has a TCP/IP link established to the TigerTMS server. From the
Tiger Hotel Pro, XML commands were passed via secure IP port on the IP Office for replication
of the hospitality features. Digital, H323 and Softphones were configured on the IP Office to
generate outbound/inbound calls to/from the PSTN. A QSIG trunk was configured to connect to
the PSTN.
Figure 1: Avaya IP Office and TigerTMS Hotel Pro Reference Configuration
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4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Avaya Equipment
Avaya IPO 500
Avaya 9640G IP Telephone
Avaya 2420 Digital Telephones
Avaya IP Office softphone
TigerTMS Equipment
Generic Server running Windows XP Professional
2002 SP3
Software / Firmware Version
8.1(43)
H323 S3.104S
-3.2.3.48
Software / Firmware Version
TigerTMS Hotel Pro 50.0
Note: Testing was performed with IP Office 500 R8.1, but it also applies to IP Office Server
Edition R8.1. Note that IP Office Server Edition requires an Expansion IP Office 500 v2 R8.1 to
support analog or digital endpoints or trunks.
5. Avaya IP Office Configuration
Configuration and verification operations on the Avaya IP Office illustrated in this section were
all performed using Avaya IP Office Manager. The information provided in this section
describes the configuration of the Avaya IP Office for this solution. It is implied a working
system is already in place and all Users/Extensions are configured including (Room Status
Extensions). For all other provisioning information such as initial installation and configuration,
please refer to the product documentation in Section 9. The configuration operations described in
this section can be summarized as follows:
Launch Avaya IP Office Manager (Security)
Security Level
Launch Avaya IP Office Manager (Administration)
Modify User Rights (Barred)
Modify User Rights (Unbarred)
Create DDI Hunt Groups
Save Configuration
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5.1. Launch Avaya IP Office Manager (Security)
To Log in as a Security administrator first Log in as Administrator. From the IP Office Manager
PC, go to StartProgramsIP OfficeManager to launch the Manager application. Select
File Open Configuration then select the appropriate IP Office. Log in to IP Office using the
Service User Name of Administrator and the appropriate Service User Password and click on
the OK button. During compliance testing the System was called 00E00702D89A.
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Once the Configuration is opened select File  Advanced  Security Settings.
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In the Configuration Service User Login window Log in using the Service User Name of
security and the appropriate Service User Password and click OK.
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5.2. Security Level
Once the Security Administration page opens, select Services  Configuration and select
Unsecure + Secure from the Service Security Level drop-down box and click OK.
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Click on the Save icon (on top menu) to save the new setting. Enter the appropriate Service User
Name and Service User Password and click on OK button to complete (not shown).
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To log out of the Security Administration click File  Exit.
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5.3. Launch Avaya IP Office Manager (Administration)
From the IP Office Manager PC, click StartProgramsIP OfficeManager to launch the
Manager application. Log in to IP Office using the appropriate credentials (not shown) to receive
the IP Office configuration.
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5.4. Modify User Rights (Barred)
In the Manager window expand Configuration Tree. Right click on User Rights, and select the
New option (not shown). When the New User Rights window appears click on the User tab. In
the Name field set value Barred.
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Click on the Phone Manager tab. From the Phone Manager status options dropdown box
select Apply User Rights value. Uncheck the Outgoing checkbox and click the OK button.
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5.5. Modify User Rights (Unbarred)
In the Manager window expand Configuration Tree. Right click on User Rights, and select the
New option (not shown). When the New User Rights window appears click on the User tab. In
the Name field set value Unbarred.
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Click on the Phone Manager tab. From the Phone Manager status options dropdown box
select Apply User Rights value. Check the Outgoing checkbox and click the OK button.
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5.6. Create DDI Hunt Groups
In the Manager window, go to the Configuration Tree, right-click Hunt Group and select New
in the popup that appears (not shown). In the subsequent Hunt Group window, set Name to
something appropriate (e.g. DDI5999). Enter an Extension (e.g. 5999) and set the Ring Mode to
Sequential. Ensure that no extensions are added to the hunt group as they will be automatically
added by the Tiger Hotel Pro once a DDI is allocated to an extension. Click the OK button.
Note: Repeat this for each DDI required.
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5.7. Save Configuration
Once all the configurations have been made it must be sent to the IP Office. Click on the Save
icon as shown below.
Once the Save Configuration window opens, click on the Immediate radio button followed by
the OK button.
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Once the Service User Login Window opens enter the appropriate credentials, and then click the
OK button.
6. Configure TigerTMS Hotel Pro
This section describes the steps preformed to configure the TigerTMS Hotel Pro to connect to
the IP Office. It is implied that the Hotel Pro Server software is already installed. For all other
provisioning information such as initial installation and configuration, please refer to the product
documentation in Section 9. The configuration operations described in this section can be
summarized as follows:
Modify Avaya Service Configuration File
Restart AvayaIPOfficeClientService
Note: The configuration of Guest rooms etc. is outside the scope of this Application note.
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6.1. Modify Avaya Service Configuration File
After installation and basic configuration, open the AvayaService.INI file located in the <drive
letter>:\tig2020\Avaya and enter the following: (During compliance testing the following were
used)
ipofficeunitip:
The IP address of Avaya IP Office
ipofficeunitport:
The Port used to talk to Avaya IP Office (in this case secure)
ipofficeusername: Login user name for Avaya IP Office
ipofficepassword: Login password for Avaya IP Office
Save and close the file.
After the configuration changes a server reboot is required.
<?xml version="1.0" encoding="UTF-8"?>
<sections>
<section name="avayadebug">
<item key="port" value="8000" />
<item key="hostname" value="localhost" />
<item key="level" value="10" />
<item key="fileloggingon" value="True" />
<item key="totallogfiles" value="10" />
<item key="logfilesizemb" value="10" />
</section>
<section name="avayaipoffice">
<item key="serviceurl"
value="http://localhost:80/AvayaIPOffice/service.svc" />
<item key="serviceport" value="80" />
<item key="ipofficeunitip" value="192.168.30.30" />
<item key="ipofficeunitport" value="50805" />
<item key="ipofficeusername" value="Administrator" />
<item key="ipofficepassword" value="Administrator" />
<item key="hiportno" value="7000" />
<item key="messagedelaytime" value="1" />
<item key="batchprocesstimeout" value="60" />
<item key="batchprocessrecordstoprocess" value="10" />
<item key="setconfigbatchtransactionflag" value="FALSE" />
</section>
</sections>
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6.2. Restart AvayaIPOfficeClientService
Once the configuration changes are made the AvayaIPOfficeClientService needs to be restarted.
To restart the AvayaIPOfficeClientService go to Start  Run and enter services.msc. Once the
services window opens right click on AvayaIPOfficeClientService and select Restart.
Note: The Startup type for AvayaIPOfficeClientService should be set to Automatic.
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7. Verification Steps
This section provides the tests that can be performed to verify correct configuration of the IP Office
and TigerTMS solution. Using the Tiger Hotel Pro Check-in hospitality function assign a room to
a guest. In the Main Menu screen, click on Check-In (F2).
From the Room dropdown box select room 89101. Enter a descriptive name for the Guest Details
Name field and then click on the Check-In (F10) button.
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Using the Interface to Avaya IPOffice click on the Communications tab and verify that Tiger
has passed the correct details onto the IP office.
The station handset should now reflect the name entered in the check-in form.
8. Conclusion
A full and comprehensive set of feature and functional test cases were preformed during
Compliance testing. TigerTMS Hotel Pro 50.0 is considered compliant with Avaya IP Office 8.1.
All test cases have passed and met the objectives outlined in Section 2.2.
9. Additional References
These documents form part of the Avaya official technical reference documentation suite.
Further information may be had from http://support.avaya.com or from your Avaya
representative.
[1] Avaya IP Office R8.1 Manager 10.1, August 3rd 2012, Issue 29o, Document Number 15601011
Product Documentation for Tiger Communications products can be obtained at:
http://www.tigertms.com
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©2013
Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and
™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks
are the property of their respective owners. The information provided in these Application
Notes is subject to change without notice. The configurations, technical data, and
recommendations provided in these Application Notes are believed to be accurate and
dependable, but are presented without express or implied warranty. Users are responsible for
their application of any products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at devconnect@avaya.com.
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