Panasonic Guide

Panasonic Guide
Guide
To Panasonic
Telephone Systems
Version 1.1
About Direct Line
Contents
Starting up, relocating or updating your business is a concern no matter what expertise you may have
on hand. The important thing is to ensure that you have the right help. It is crucial that you work with
people who understand your business problems and not someone who is concerned only about the
value of the order.
OneNet ................................................................................................................................4-19
That is why Direct Line Communications prides itself with being able to advise your business with a
broad portfolio of products and a wealth of experience.
Applications ....................................................................................................................... 10-11
We pride ourselves at being able to find the most effective and economic solution to your business
problems as well as being able to provide you with enhanced communication packages to solve your
business needs.
Mobile Applications ................................................................................................................. 14
With the capability to provide complete communications solutions, from cabling, data networks, local
and wide area networks, MPLS, telephone systems and mobile solutions, we are able to offer a truly
one stop solution to all your communications needs.
Our experience has given us expertise in telecommunications for a whole range of businesses.
Whether it is a large call centre, or a small office, our team will help you realise the efficiencies that
improved systems and equipment will give you.
Handsets ...............................................................................................................................6-7
NT400 ....................................................................................................................................... 8
NT700 ....................................................................................................................................... 9
DECT .................................................................................................................................12-13
Voicemail ................................................................................................................................ 15
Measuring & Managing .....................................................................................................16-17
Security .............................................................................................................................18-19
Analogue ..........................................................................................................................20-21
Shared Features ..............................................................................................................22-23
Feature Comparison ............................................................................................................... 22
Feature Highlights .................................................................................................................. 23
Why choose Panasonic?
•
Founded in 1918 Panasonic is today a Global Fortune 100 company, a Top 100 Global brand
•
Global leader in electronics and communication technologies
•
Over 25 years manufacturing European voice communications
•
Innovation second to none – Panasonic is the world leader in new product patents
•
UK market leader in small to medium telephone systems for over 10 years
2
•
UK based Centre Of Excellence presence keeps Panasonic closer to UK customers and helps us better appreciate your requirements
•
A real ECO company - environmentally friendly products and strategies reducing emissions and environmental impact
•
Investment protection - existing customers benefit from reusing equipment within new solutions
3
OneNet
OneNet Situations
Why choose Panasonic OneNet Systems?
Enabling an evolutionary approach to your
communication needs, the Panasonic OneNet
platform can grow from 4 to over 1000 users and
can combine traditional technologies with latest IP
and SIP solutions within a single server platform
- providing you with the flexibility to suite your
requirements now and in the future.
Key Features:
The inherent expansion available with the
Panasonic OneNet system means you can grow
your system in line with your business from a
single site with a handful of extensions up to 100
sites with thousands of extensions.
•
Free and embedded applications for
messaging, accounting and multimedia communications
A wealth of communication tools available from
the simplest telephone device to multimedia
applications, empowering your staff to work in
a way that suits them.
Expandable from 4 to
over a 1000 users
•
Powerful communications platform providing all your telephony needs
•
Robust architecture to keep your business
in continuous contact
•
Competitively priced solutions, tailored to suit your requirements
Work anywhere with Panasonic OneNet Systems
Around The Office
Fully integrated cordless solutions offer users the
ability to roam around the office without losing
business telephony features.
From Remote Office
Multiple locations can communicate with each
other as one – centralise operators, messaging
and reporting.
From Home
IP technologies now mean users can work from
phones at home as if they were in the office and
switch between locations as and when required.
•
Multi-site networking and work-from-
anywhere mobile communication capabilities
From Anywhere
A range of mobile solutions can be used to enable
business communications through smart phones,
standard mobiles or even home phone lines.
Solutions for everyone
Panasonic OneNet solutions can be tailored to suit the needs of almost any customer.
Key strengths are proven in particular case with:
Health Care
•
Cordless solutions integrated with alarm systems
Hospitality
•
Built in hotel management facilities
•
Basic billing and reporting as standard
•
Optional full featured Front of House applications
Manufacture and Logistics
•
Cordless solutions to cope with heavy industry where dust and noise are most prevalent
Sales Office
•
Built in Call Centre applications for intelligent
call distribution
•
Management and reporting tools as standard
•
4
Optional full featured reporting and management applications for a totally equipped contact centre environment
5
OneNet Handsets
OneNet Handsets
Handsets - Digital
Handsets - IP
With the Panasonic DT3 Digital handset range, you can rely on tried and tested, traditional
infrastructure, utilising existing cable provision yet still receive all the latest telephony features
at the desk.
With the Panasonic NT3 IP Network handset range, you can take advantage of the latest data
networking technologies to deliver a truly converged voice and data solution whilst retaining all the
sophisticated telephony features of an advanced digital handset.
All DT3 series handsets are available in Black or White and feature:
All NT3 series handsets are available in Black or White and feature:
•
Traditional Headset Support
•
Traditional Headset Support
•
Wall Mount Bracket
•
Wall Mount Bracket
•
Two Way Hands Free Speech (DT321 half duplex only)
•
Two Way Hands Free Speech (NT321 half duplex only)
•
Dual Ethernet Port for PC Connection
DT 321
DT 333
•
3-Line Display
NT 321
NT 343
4 Soft Keys
•
1-Line Display
•
3-Line Back-lit Display
•
7 Step Tilt Angle
•
8 Flexible Keys
•
24 Flexible Keys
•
Supports 60 Key Expansion Module
•
Power Over Ethernet (802.3af) support
•
Power Over Ethernet (802.3af) support
•
Optional Bluetooth Support
•
1-Line LCD Display
•
24 Flexible Keys
•
8 Flexible Keys
•
•
2 Step Tilt Angle
DT 343
DT 346
•
3-Line LCD Back-lit Display
•
6-Line LCD Back-lit Display
•
24 Flexible Keys
•
24 Flexible Keys
•
4 Soft Keys
•
•
7 Step Tilt Angle
•
•
6
NT 346
NT 366
4 Soft Keys
•
6-Line Back-lit Display
•
6-Line Back-lit Display
•
7 Step Tilt Angle
•
24 Flexible Keys
•
Soft-Label Flexible Keys
Supports 12 or 60 Key Expansion Module
•
Supports 12 or 60 Key Expansion Module
•
Power Over Ethernet (802.3af)
•
Power Over Ethernet (802.3af)
Optional Bluetooth Module Support
•
Optional Bluetooth Module Support
•
Optional Bluetooth Support
•
Optional Bluetooth Support
7
OneNet Handsets
OneNet Conferencing Unit
NT400
NT700 IP Audio Conference System
Combining innovative features, built in software applications and
sleek design, the NT400 is a unique blend of business tools in one
The NT700 IP Conference System provides
high definition sound quality for multi-party
conferencing and can incorporate video and
desktop sharing to make your conference
experience as true to life as possible.
The NT700 provides a number of advantages:
•
Eliminate unnecessary travel and accommodation expenses
•
IP conversation through Panasonic OneNet systems: local or remote locations
•
Beam Forming technology to focus microphones on current speaking party
•
Slow Talk advanced speech control to slow fast speakers during conversation
•
Record conference calls direct to SD memory card for later review
•
Additional microphone support for larger conference rooms
•
Background noise reduction and true full duplex conversation
The NT700 can operate in several different modes:
•
Basic conversation through existing analogue telephone infrastructure
•
Highest quality IP conversation between up to three NT700 devices with no PBX involved
- simply using your IP network
With the large colour touch screen and built-in Communication Assistant application the NT400 is
extremely intuitive to use enabling quick and easy access to a range of business communication tools.
Conference Phone Manager
With the built in browser portal, you can develop bespoke in-house tools and applications to provide
another level of capability at the desk without the need for additional devices.
With the Conference Phone Manager software, conferences can be further enhanced with
additional features:
In addition to being an excellent Unified Communications desktop device,
the NT400 has unique security monitoring and control functions when
combined with the Panasonic BB and BL range of IP cameras.
•
Desktop control tools for regular contacts, call history, conference control
•
Desktop sharing for optimum remote collaboration with colleagues
•
IP Camera support for simultaneous voice and video conferencing
IP Network
(Intranet)
LAN
USB
8
9
OneNet Applications
OneNet Applications
Improved Customer Communications
Increase your business efficiency and productivity using OneNet’s
Communication Assistant
Panasonic Communication Assistant provides advanced yet easy to use productivity tools that allow
business telephony to converge with computer controlled operations.
With such tools available, organisations can be nimble, more productive and consequently more
efficient responsive and ultimately, more profitable.
As the demand increases for a more dynamic and mobile workforce, Panasonic Communication
Assistant helps you increase your capabilities through one easy to use tool combining voice, e-mail,
multiple messaging types and video.
CA Basic Express (Free for all OneNet users):
CA Supervisor (Optional license):
All the features of CA Pro plus:
•
Monitor and manage real-time telephony activities for groups and group members
•
Basic historic summary reporting for performance measurement
•
Single click to monitor, join or take over agent calls
•
Use real time instant messaging tools to silently assist or prompt agents during calls
CA Operator Console (Optional license):
•
Point and click control
•
Quick contact list – top 10 contacts
•
Call history - last 10 calls
Powerful yet easy to use operator tools for
professional call handling in a busy reception
environment.
•
Copy and Dial – quick dial any number on screen: from web page, email, documents
or contact database
•
Powerful drag and drop transfer or park provides quick and easy call control for the busiest of operators
•
Includes visible queue of incoming calls – prioritise your next call
•
Extension management – control diverting and presence status of all extensions
•
Line status – view real time activity of all
outside lines
•
MS Outlook integration – contact dial or
pop-up
•
Instant Messaging – real time contact with your colleagues who are busy on the phone
•
Presence – stay informed with current
status messages to colleagues
•
Voicemail Assistant – easy control for
your mailbox
Panasonic GoConnect CRM - Customer Database Integration
CA Professional (Optional license):
All the features of CA Basic plus
•
Expanded contact and call history with
real-time status of up to 1000 colleagues across 8 OneNet locations
•
Group control for busy call centre agents
to handle their call activity
•
Link any contact into email, web page
or camera
•
Use IP cameras to enhance voice conversation with video
10
Works with most popular CRM packages including ACT!, MS-Outlook, MS-CRM (Dynamics)
and Salesforce.com
For the quickest and most effective response to your customers, add GoConnect CRM to your
Panasonic OneNet solution and empower your staff with:
•
Preview or pop up customer contact information before answering incoming calls
•
Quick search common address book across all users
•
Quick search existing contact databases and CRM packages to quickly dial from screen
GoGateway - Microsoft OCS/Lync desktop integration.
Telephony features enabled within the MS OCS/Lync client desktop to view colleague phone status
and handle basic call functionality - call, hold, transfer, conference, divert.
11
OneNet DECT
OneNet DECT
Communications on the move
With the increasing need for improved service and productivity, wireless communications are
fundamental to the performance and success of any organisation today.
TCA 275
To support the requirements of a dynamic and mobile work force organisations need a
managed wireless mobility solution that helps:
•
Control cost of mobile employee communications
•
Improve customer service with employees that are available any time, anywhere
Compact DECT Handset
TCA 364
Rugged DECT Handset
As per 175 plus:
As per 275 plus:
•
Vibrate alert
•
Meeting mode
•
IP64 compliant – dust proof and splash proof
•
Toughened case for shock protection
•
Monochrome backlit display
Integrated Cordless
•
Panasonic integrated DECT features unique facilities not normally available to cordless users:
•
Seamless handover between desk phone and cordless phone
•
Busy Lamp indication to see real time colleague activity
•
Paging and broadcasting facilities for immediate emergency contact
•
System Directory and feature access
Walkie Talkie mode when out of range
Handset Features
All Panasonic DECT handsets also include advanced background noise suppression software to
enable use even in the noisiest of manufacturing or warehousing environments.
WT115
TCA 175
Standard DECT Handset
Business DECT Handset
•
Noise Reduction
As per 115 plus:
•
•
Colour LCD Display
Illuminated display and keypad
•
PBX Feature Support
•
200 Entry phone book
•
20 ring tones
•
12 programmable function keys
•
12 Flexible Feature Keys
•
Handsfree
speakerphone or headset
•
•
8 Ring tones
Multiple language Display
Mobile Extension
With the optional Enhanced Software Features
pack, Panasonic OneNet users can also
experience office system features regardless
of their location by utilising mobile telephone
devices, automatically associated with their office
extension:
•
Simultaneous desk and mobile phone ringing
•
Secure dial through PBX: one number presentation, central billing, reporting
and recording
•
Transfer back: improve customer service
by transferring callers back to colleagues
as simply as if you were in the office
•
Controlling and managing incoming calls to mobile users through the Panasonic OneNet system means no more missed calls or unanswered message when mobile users are unavailable due to holidays or illness
12
13
OneNet Mobile Applications
OneNet Voicemail
Mobisma (Optional)
CA Mobile (Optional)
Messaging and Attendant
Further enhance your mobile experience using
Mobisma Mobile Extension software:
Simple, intuitive application to make mobile
extension facilities even easier.
For a more powerful set of mobile facilities, CA
Mobile enables an array of professional features
to take with you, wherever you go including: real
time contact presence screen showing all your
colleagues current activity, instant messaging,
personal presence control and even remote IP
camera integration to view and control office
security whilst on the move.
All Panasonic OneNet systems include built in simple voicemail, announcement and auto attendant
facilities with features and capacities suitable for most operations.
IP Softphone (Optional)
Work from anywhere with full system desk phone
facilities delivered through the PC desktop.
Ideal for home/mobile worker.
Capacity can be increased with additional message resource cards or with the TVM Advanced Voice
Processing Systems which also enhance the voicemail and attendant facilities available to Panasonic
OneNet solutions.
All standard voicemail users can experience:
Enhanced features available through TVM:
•
Automatic time of day greeting messages
•
Email notification and delivery
•
Remote mailbox access – collect messages from anywhere
•
Call Screening: hear the caller before accepting the call
•
Visual message control through
display phones
•
Recording: capture your conversations
for later use
•
Enhanced visual control through
display phones
•
Voicemail Assistant: on screen control
of your mailbox and messages
Announcements
Tailored messages can be presented to callers whilst on hold, queuing for next available contact
or purely for information messages when the office is closed. Announcement messages can be
re-recorded on demand through a telephone extension, or if preferred, can be imported into the
OneNet system from professionally recorded sound files.
Attendant
On top of the built in attendant service to get your callers to the right team member quickly and
effectively, attendant services can be further enhanced with TVM:
14
•
Directory service: allow callers to enter desired name via keypad
•
Interview service: collect and collate responses from callers to enable 24 hour order line,
repeat prescription line or absentee details
•
Call Screening: check caller name before accepting the call
15
OneNet Measuring and Managing
OneNet Measuring and Managing
Reporting and Monitoring
Call Accounting
Real Time reporting (Optional)
All Panasonic OneNet solutions have the ability to use the Call Accounting software included as
standard within the systems:
With real time windows, threshold alarms and notifications, plus extensive performance reporting,
contact centre supervisors can keep ahead of potentially critical business situations and react
immediately to unacceptable waiting times or high volume of calls.
•
Call charge tables to apply toll costs across the organisation
•
Review call data based on location, department or extension
•
Review call activity by type: outgoing, incoming and missed calls
•
For informal hospitality locations, view client call costs plus receive pop up warning of
missed wake up calls
•
For any organisation, receive pop up warning of any emergency calls made from within the network
With on screen management of teams, supervisors can quickly and easily add covering extensions
or redirect callers and keep customers satisfied.
Detailed Reporting (Optional)
Professional Recording (Optional)
A wealth of finely tuned and detailed reports are available for any Panasonic OneNet solution so you
can measure all aspects of your communication platform and monitor activity of staff and resources
throughout the organisation.
Where critical business decisions or transactions take place over the telephone then it can be
imperative that conversations are recorded, encrypted and stored for on demand retrieval.
With automatic scheduling and distribution of important data to relevant managers and supervisors,
you can make sure you’re getting the most out of your people and providing the highest possible level
of customer service and support.
16
17
OneNet Security
OneNet Security
Control and Protection
Telephony Security
With the ever increasing problem of telephone fraud more prevalent than ever, Panasonic encourages
every organisation to provide the same level of protection for their communications platform that is
already commonplace for any data network. No one provides internet access without a firewall, so why
risk similar threats to your telephone access?
With Panasonic Control Phreak, you can rest
assured that your telephone bill will never come
as an unpleasant surprise.
Profession Surveillance
For total site security, choose our award winning and industry leading professional CCTV security
solutions. Select from a wide range of analogue and IP camera, monitor and recording devices to
achieve the perfect surveillance system tailored to your needs.
•
H264 and HD (High Definition) megapixel monitoring and recording
•
Wide range of dust, waterproof and vandal resistant outdoor devices
•
Patrol functions – track movement around monitored areas
•
Massive archive storage facilities with both standard and HD recorders
•
Combined analogue and IP camera deployments with fully integrated monitoring, control
and recording
On alert all the time, keeping your
telephone lines safe all day, everyday
WV-NW Series Dome
Cameras
•
•
30x magnification optical zoom
Site Security: CCTV
With Panasonic you have a choice from a wide range of security solutions, from basic IP cameras
controlled through telephone or PC desktop, all the way up to fully feature professional CCTV
solutions.
IP Camera Solutions
Utilising the power of your IP network, you can immediately begin to secure your site with the
Panasonic BB and BL IP camera range. Direct integration with the NT 400 IP terminal delivers a simple
easy to use control tool to view up to 20 cameras as well as remotely control pan, tilt and zoom within
the camera. Telephone activity can also be combined with IP camera monitoring to enable door entry
pop up cameras, historic log of visitor images or even desk to desk video conferencing browser or
through sophisticated surveillance and recording tools.
All IP cameras can be monitored through standard web
browser tools or through dedicated monitoring and recording
applications. Single camera Recorder software is included
with each model but can be expanded to support up to 64 cameras.
Choose from a selection of cost effective high
quality and high definition security devices
featuring;
•
Remote pan, tilt and zoom control
•
Motion detection triggered recording
•
1 or 2 way audio for sound monitoring
•
LED and high sensitivity cameras for night viewing
•
MPEG4 and H264 quality imaging
•
Indoor and outdoor models available
18
IP66 rated water and dust
resistant outdoor models
•
High light sensitivity for 24 hour coverage
•
Auto tracking
•
Vandal Resistant
models available
WV-NP/SP Series
•
HD image capture
•
Megapixel output
•
Face Wide Dynamic for clear
facial images
WV-NS Series
•
22 x Optical Zoom
•
Auto tracking
•
Day/Night mode
WV-NF/SF Series Fixed
Dome Cameras
•
High lens sensitivity
•
Varifocal lenses
•
Adaptive Black Stretch for improved low light visibility
Extend your capabilities further with advanced software applications for:
•
High volume camera array
recording and monitoring
software
•
Event detection,
sequencing and timer
based recording control
•
Face recognition – for identity
based alarms and alerts
•
Alarm software integration with immediate
response audible, visual and telephony based alerts and recordings
19
TE Analogue Phone Systems
TE Analogue Phone Systems
Advanced Analogue Telephony
Your telephone system is an integral part of your organisation and is typically your main tool of
communication. The TEA308 and the TES824 Advanced Hybrid PBX Systems can cost effectively
support all your personal and business communication needs.
Packed with features, the Panasonic TEA308 and TES824 are ideal for small
businesses or home offices requiring a flexible system but with a high degree of sophistication
Providing all the telephony features to meet the demands of any professional but cost conscious
users, you can even connect a variety of standard home or small office equipment such as cordless
phones, answering machines, fax and PDQ machines or any other device that works with conventional
telephone lines.
Key features:
•
3 level Automated attendant - reduce operator call traffic and present a professional front to your organisation
•
Built in voice message – avoid missed calls and lost messages
•
Caller ID Display – recognise caller before answering
•
Groups – present calls to multiple locations, pick up another call or announce messages through the handset loudspeakers
T7730
T7735
•
Alphanumeric Display
•
3-line backlit LCD 12 key display
•
12 Programmable CO/Feature Keys
•
12 Programmable CO/Feature Keys
Conference Calling – 5 party conference
call to collaborate effectively
•
Message/Ringer Lamp
•
Message/Ringer Lamp
•
Navigation Key
•
Navigation Key
•
Station Lock – Prevent unauthorised use
of phones with security codes
•
Speakerphone with LED Indication
•
Speakerphone with LED Indication
Headset Compatible
Room Monitor – keep an ear on children, patients etc from another room
Headset Compatible
•
•
•
•
Uniform Call Distribution – evenly share
call traffic between team members
•
Time Mode – provide alternative response
in Day, Night or Break times
•
Handset Features
All Handsets are available in Black or White
T7710
•
SLT with message waiting
•
One-touch Button Panel
•
Message/Ringer Lamp
•
Data Port
20
T7720
•
12 Programmable CO/Feature Keys
•
Message/Ringer Lamp
•
Navigation Key
•
Speakerphone with LED Indication
•
Auto Answer / Mute
•
Headset Compatible
T7750
T7740
•
12 Programmable Keys
•
DSS Console
•
Incoming Call Message Lamp
•
32 Keys with Dual Colour LED
•
Up/Down Key
•
16 Programmable Keys
•
Headset Compatible
•
Wall Mountable
•
Voicemail transfer
•
Busy Lamp Field
21
Features
Features
Feature Comparison
Feature
Analogue DECT support
Feature Highlights
OneNet
Option/Standard
TE Analogue
Option/Standard
Yes
S
Yes
S
Analogue Trunk support
Yes
S
Yes
S
Auto Attendant
Yes
S
Yes
S
Backlit Display
Yes
S
Yes
S
Busy Lamp Field
Yes
S
Yes
S
Conference Calls
Yes
S
Yes
S
Desktop Operator Console
Yes
S
Yes
S
Door Phone and relay support
Yes
S
Yes
S
Group Ringing
Yes
S
Yes
S
Handset paging
Yes
S
Yes
S
Key phone features
Yes
S
Yes
S
Fax detection
Yes
O
Yes
S
Voicemail
Yes
S
Yes
O
ACD Call Centre groups
Yes
O
Yes
1 group
Bluetooth headset support
Yes
S
No
N/A
Conference Bridge
Yes
S
No
N/A
Hotdesking
Yes
S
No
N/A
Multi Tenanting
Yes
S
No
N/A
Outlook Integration
Yes
S
No
N/A
VIP Routing
Yes
S
No
N/A
Adhoc Conversation Recording
Yes
O
No
N/A
Advanced Attendant
Yes
O
No
N/A
BRI ext/trunk
Yes
O
No
N/A
Business DECT
Yes
O
No
N/A
CA clients
Yes
O
No
N/A
CRM integration
Yes
O
No
N/A
Dial from screen
Yes
O
No
N/A
Encrypted Conversation Recording
Yes
O
No
N/A
Homeworker
Yes
O
No
N/A
Instant Messaging
Yes
O
No
N/A
IP Camera integration
Yes
O
No
N/A
IP Extensions
Yes
O
No
N/A
IP Trunks
Yes
O
No
N/A
Mobile Extension
Yes
O
No
N/A
Mobile Twinning
Yes
O
No
N/A
Multi site networking
Yes
O
No
N/A
Multiple hold music source
Yes
O
No
N/A
PBX Firewall
Yes
O
No
N/A
PRI trunk
Yes
O
No
N/A
Real Time Call Centre
Yes
O
No
N/A
Screen Operator Console
Yes
O
No
N/A
Softphone
Yes
O
No
N/A
Unified Messaging
Yes
O
No
N/A
XML Handset support
Yes
O
No
N/A
22
SIP trunking support enables Panasonic OneNet customers to take full advantage of latest trunk line technologies
which provide the flexibility for lower cost calls, flexibility of owned and published numbers, plus alternative call
routing for disaster recovery.
SIP extension support enables Panasonic OneNet users the flexibility to connect alternative devices such as
iPhone and Blackberry applications, specialist devices or software applications.
VIP Calls
Prioritise important callers by allowing specified known callers to jump the queue and be answered with
minimal delay.
Built in Call Centre Supervisor
Real time and historic group call information is available to any 6 line display phone user (e.g. NT/DT346) with
supervisor controls for management of group membership. Supervisors can also silently monitor agent calls, force
into a call or even discretely whisper to agents privately during calls.
Hotdesking
Users that work from a different desk location at different times can take advantage of hotdesking facilities to take
their profile to whichever phone they wish to use, whether in the local office, remote office or to a homebased
extension.
Multiple Tenant Services
OneNet systems can be segmented for multiple tenant managed office environments, with tenants restricted from
communicating with each other if necessary. Up to 8 tenants can be applied, each with their own operator, working
hours, system directory and hold music.
Conference Bridge
Multi party conferencing is supplied as standard with all Panasonic systems, however, with OneNet systems,
anything up to 32 parties can collaborate in conference managed through either desk phone or on screen host
control software.
Both internal and external parties can be involved in conference calls and speech can be restricted to only host
controlled parties, with other members in “listen only” state
Voice Announce
A special feature of digital and IP handsets: when ringing colleagues, handset ringing tone at the receiving extension
can be replaced temporarily with the caller’s voice to “announce” the call before it is answered, making sure
important calls are not ignored.
IP Camera Support
IP Cameras can be utilised in a number of ways:
• Desk to desk video conferencing through with Communication Assistant clients or NT400 terminal
• Meeting room video conferencing through NT700 conferencing device and conferencing software application
• Door entry monitoring through either desk phone, mobile device or PC desktop
• On site security and surveillance through IP camera network in conjunction with either dedicated CCTV
monitoring software or NT400 terminals
23
Guide
Unit 1 Evans Way,
Rowleys Park,
Shotton,
Flintshire,
CH5 1QJ
t: 01244 819944
f: 01244 846904
e: sales@dlc.co.uk
www.dlc.co.uk
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