User`s Guide
User’s Guide
FaxGwise Client Version 6.0
SKyPRO AG,
Gewerbestrasse 7, 6330 Cham
Switzerland,
+41 41 741 4770
SKyPRO USA,
4700 Millenia Blvd., Suite 175,
Orlando, FL 32839
+1 (407) 442 0285
1
Contents
1 Introduction ........................................................................................................................... 3
2 FaxGwise Client Requirements ............................................................................................ 4
3 FaxGwise Architecture .......................................................................................................... 5
4 Installation ............................................................................................................................. 6
4.1 Installation from the command line................................................................................... 7
5 First Steps to Send Fax Messages ....................................................................................... 9
6 Integration with platforms ................................................................................................... 11
6.1 Work with GroupWise ...................................................................................................... 11
6.2 Work with Gmail and Gmail Services .............................................................................. 15
6.3 Work with Outlook/Microsoft Exchange ......................................................................... 16
6.4. Work with SMTP server ................................................................................................... 16
7 Fax Messages Sending ....................................................................................................... 18
8 Fax Journals ........................................................................................................................ 26
9 Settings to Adjust FaxGwise Work..................................................................................... 27
10 Scan Engine ....................................................................................................................... 31
11 Main window settings ........................................................................................................ 35
12 Sending Faxes from Microsoft Applications ................................................................... 36
13 Email2Fax Gateway ........................................................................................................... 38
14 Information and Help ......................................................................................................... 40
15 FaxGwise Client Uninstall Process .................................................................................. 41
2
1 Introduction
FaxGwise is a powerful cost-efficient network fax solution that allows you to send and receive fax
documents using the Internet. This means that when you send a fax message, it is sent to an email
client mailbox and then to the FaxGwise Server that redirects it to the necessary phone lines.
The FaxGwise software enables you to manage all your fax documents with just a few clicks, never
leaving your desk. Messages can be created either from FaxGwise Client interface or using any
mail client or even web interface. The user-friendly concept and the possibility to work with different
platforms like GroupWise, Gmail and Microsoft Exchange, used as transport layers, ensure easy
document management and high level security.
Using any of mentioned above transport layers doesn't require any additional ports opened on
firewall. Also, no additional backup is needed, except that is used for your mailing system backup.
Therefore, all your faxing data is gathered in the one secure data storage.
And of course FaxGwise supports all features and functions one can expect from a state-of-the-art
network fax solution, like bulk fax message sending, address books using and watermarks adding.
Besides, it empowers a user to create fax messages with any Windows and Open Office
applications and, using the email to FaxGateway function, send faxes even without FaxGwise
Client installed.
Finally, it enhances your company vital information flow and reduces your paper-based operational
costs.
The FaxGwise 6.0 Client User Guide explains step-by-step how to install setup and use FaxGwise
Client.
3
2 FaxGwise Client Requirements
You must ensure that your system meets FaxGwise system requirements, so that FaxGwise can
be set up successfully. (After your FaxGwise system is set up, you must ensure that users’
workstations meet FaxGwise client requirements, so that users can run the FaxGwise Client
successfully).
Windows
Version
Windows 7 or higher
(32-bit and 64-bit versions are
supported)
Processor
Not less than 1 GHz
RAM
Not less than 512 MB
In case of using Novell GroupWise as a mail platform, please install Novell GroupWise Client
(version 8 or higher)
Choose from the following application software:
•
•
Adobe Reader
Any other application for viewing files in .pdf format which includes the plug-in for webviewing.
2.1 Interoperability
FaxGwise Server Versions 4.1, 5.0, 6.0
2.2 Supported Environments
FaxGwise is supported on the following versions of VMware:
- VMware Server (formally GSX Server), an enterprise-class virtual infrastructure for x86-based
servers
- VMware ESX Server, a data center-class virtual infrastructure for mission-critical environments
4
3 FaxGwise Architecture
To send fax message via FaxGwise:
• FaxGwise Client creates fax message* and sends it (using the mailing system: GroupWise /
Gmail / Microsoft Exchange) as an email of certain structure to the FaxGwise Server's
mailbox.). Also fax message could be sent using direct access to SMTP server without any
necessary in email client.
• The Server, at regular intervals, takes messages from the server mailbox and redirects
them to the phone lines or to the FoIP (Fax over Internet Protocol) server.
Receiving fax messages is essentially the same process but in reverse.
Figure below shows how FaxGwise works:
* FaxGwise virtual printer converts files with different extensions to TIF or PDF format in order to
send a print ready message.
5
4 Installation
To install FaxGwise Client:
 Unpack FGC_INS_XXXX. exe file (where XXXX is installing FaxGwise Client version;
 Do the following steps:
Attention: close the running session of GroupWise before starting the installation.
Run FGC_INS_XXXX. exe file, accept the terms of the
End-User License Agreement. Click Next to continue.
Choose the destination folder and click Next to
continue.
Create a desktop shortcut if you want to and click Next
button.
6
Wait while Setup installs FaxGwise Client on your
computer.
Click Finish button when Setup is finished.
4.1 Installation from the command line
You can install the program from command line or other programs using different parameters. They
should be written in capital letters: /PARAMETERNAME=value. Such values as TRUE, FALSE,
LOW, HIGH are written in capital letters.
List of available parameters:
1. E-Mail address of FaxGwise Server: /FGS_EMAIL=faxserver@host.com
2. Enable TCP connection to the server (disabled by default): /TCP=TRUE
3. IP address or the domain name of the FaxGwise Server for direct TCP/IP connection:
/FGS_IP=127.0.0.1
4. FaxGwise Server Port for direct TCP/IP connection: /FGS_PORT=13000
5. Path to the template folder (the folder should already exist): /TEMPLATEFOLDER=c:\\folder\
6. Path to the temp folder (the folder should already exist): /TEMPFOLDER=c:\\tempfolder
7. Enable scan engine (disabled by default): /SCANENGINE=TRUE
8. Folder processed by scan engine (the folder should already exist):
/SE_SCANFOLDER=c:\\folder\
9. Folder for scan engine errors (the folder should already exist): /SE_ERRORFOLDER=c:\\folder
10. Disable “Start with windows” (enabled by default): /AUTOSTART=FALSE
11. Low print quality (high quality by default): /QUALITY=LOW
12. Send notification about the successful fax transmission by the server (disabled by default):
/NS=TRUE
13. Disable error notification of fax sending (enabled by default): /NE=FALSE
14. Choose template (DEFAULT — default template, NONE – none of the templates or template ID
that was generated by the server): /TEMPLATE=DEFAULT
7
15. Choose enclosure (NONE – no enclosure or enclosure ID that was generated by the server):
/ENCLOSURE=NONE
16. Profile name: /SENDERPROFILENAME=TEST
17. Sender name: /SENDERNAME=Name
18. Sender company name: /SENDERCOMPANY=Skynet
19. Sender phone number: /SENDERPHONE=102
20. Sender fax number: /SENDERFAX=991
21. Sender mobile number: /SENDERMOBILE=+380684463593
22. Take the configuration settings from the reg file (priority is higher than parameters described
above). /FROMREGFILE=filename.reg (*check the usability recommendation below)
23. The possibility to apply the Admin account settings for all users on the local machine:
/FORALLUSERS=TRUE
The parameters for the installer:
1. /VERYSILENT /SUPPRESSMSGBOXES /SP /NORESTART – all these parameters should be
used together for very silent automatic install (e.g. via Zen Works);
2. /nowordaddin – no Word add-in icon installation;
3. /noopenofficeaddin – no Open Office add-in icon installation;
4. /noshellmenu – no Windows context menu item installation;
5. /cleansettings – remove previous configuration settings.
* When you install FaxGwise
/FROMREGFILE=filename.reg:
Client
over
the
existing
build
using
the
parameter
Check the setting System -> Apply settings for all users of this PC. If it is activated (i.e. the
checkbox is marked), the configuration will NOT be taken from filename.reg when using the
/FROMREGFILE=filename.reg parameter.
Reason: The data from filename.reg are transferred to the specific user’s registry
(HKEY_CURRENT_USER). In the Apply settings for all users of this PC mode the FaxGwise Client
takes the settings from the ini-file which is located in a shared folder, not from the registry (in order
to make these settings available to all users). In other words, the registry will be updated but not
used.
If you want the settings to be taken from filename.reg, unmark the checkbox Apply settings
for all users of this PC in Settings-> System before installing a new build (or use the
/FORALLUSERS=FALSE parameter). In this case the FaxGwise Client settings for a specific user
will be taken from the registry section HKEY_CURRENT_USER.
Please use the /FROMREGFILE=filename.reg parameter only if you are going to use the
FaxGwise Client just for that user whose account is used for the installation (the checkbox System
-> Apply settings for all users of this PC is not marked). Otherwise we recommend configuring all
the necessary settings directly by using the command line parameters, NOT in filename.reg, as
well as using /FORALLUSERS=TRUE key.
8
5 First Steps to Send Fax Messages
After you have downloaded and installed FaxGwise client on your PC, double click the FaxGwise
shortcut to start FaxGwise Client session. To start fax sending you need to configure following
settings first:
For changing the FaxGwise Client settings:
 use the menu Actions → Settings;
 click Settings on the main window;
 right click FaxGwise icon in the Windows
system bar.
In the Account tab choose the platform (GroupWise, Gmail, Exchange or SMTP) to send faxes to.
Attention: Please, close all active FaxGwise windows before setting up.
GroupWise
If you choose GroupWise as a provider you do not need
to enter any additional settings. The FaxGwise Client will
be working with the GroupWise account that is currently
logged into the GroupWise Client.
Gmail and Gmail Services
Click on the button "Sign in to Google Services", login to
Google account, which you want to use for sending and
receiving faxes, and give all required permissions to the
FaxGwise Client application.
Set up proxy settings if necessary.
9
Microsoft Exchange
Enter your login and password of Exchange mailbox you
want to use for sending and receiving faxes.
Also you need to provide the Url to your Exchange
server
EWS
API.
Usually
it
looks
like
https://your_exchange_server_address/EWS/Exchange.
asmx.
If you can't connect to Exchange using the Url, as shown
in the example, please contact your system
administrator.
SMTP
Enter SMTP server credentials (Host, Port, Sender
email, login and password) and choose Authentication
and SSL mode if the server requires authentication and
ssl encryption.
In the Server tab, please, enter the email address of the
FaxGwise Server. This email address will be used as a
transport layer between user mailbox and FaxGwise
Server.
These are the minimal settings you need to configure for sending faxes. Please, see §Settings to
adjust FaxGwise work for other settings.
10
6 Integration with platforms
6.1 Work with GroupWise
After you choose GroupWise as a platform, the
FaxGwise icon
appears on the
GroupWise Client toolbar.
You can receive/send faxes directly from your
GroupWise mailbox. Fax messages are marked
with a special fax message icon.
Create a fax using the File menu: File → New → Fax.
FaxGwise uses all existing contact data from
GroupWise address books. All available information,
such as name, company and fax/phone number of the
chosen contact will be automatically added to the fax
from the address book.
To send a new fax to the email sender (answer the email with fax):
- Right-click Mailbox on the header, then choose “Send fax to”.
- Use context menu. Right-click the chosen item, then choose “Send fax to” from the context
menu.
11
If the chosen contact contains fax number, the fax number will be automatically entered in the
corresponding field of the fax transmission window.
To forward an incoming mail as a fax:
- Right-click Mailbox on the header, then choose “Send Message as Fax”.
- Right-click the chosen item, then choose “Send Message as Fax” from the context menu.
Use context menu to forward an incoming fax.
12
Use context menu in the Sent Items folder to resend
faxes.
Use Tools menu to change and verify the FaxGwise
settings or open the fax journal.
You receive fax messages directly to the Novell
GroupWise Client Mailbox folder.
Attention: The viewer tool is accessible only if
PDF software with the web-viewer plug-in is
installed on your computer. If FaxGwise Client or
PDF viewer software is not installed on your PC,
you can read the incoming faxes only as email
attachments.
13
Use the viewer tools to manage received faxes:
- reply the fax message
- view the next received fax message in your
mailbox
- view the previous received fax message in
- forward the fax message as an
your
mailbox
attachment
- remove the fax message
- view the list of all incoming fax messages
from the certain fax number (in mailbox) or the list
- magnify the fax message for detailed
of all outgoing fax messages to a certain number
fax preview
(in Sent Items folder).
Unfinished faxes are saved in the Work in
progress folder.
From build 6.0.17 of the FaxGwise Client there is a possibility to get the current status of any sent
fax.
Please find the needed fax in the Sent Items folder of your mailbox. Then right mouse click to open
the context menu and choose the option Fax State. In the appeared window you can see your
outgoing fax with all information about its current status on the server.
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6.2 Work with Gmail and Gmail Services
If you choose Gmail as a platform, you need to сlick
on the button "Sign in to Google Services", login to
Google account, which you want to use for sending
and receiving faxes, and give all required permissions
to
the
FaxGwise
Client
application.
Set up proxy settings if necessary
In your Gmail mailbox all incoming fax messages will be
shown as attachments to received mails.
The data for sending faxes from Gmail
are taken from Gmail contacts.
15
6.3 Work with Outlook/Microsoft Exchange
If you want to use the Microsoft Exchange as a platform
you need to enter your login and password of
Exchange mailbox you want to use for sending and
receiving faxes.
Also you need to provide the Url to your Exchange
server
EWS
API.
Usually
it
looks
like
https://your_exchange_server_address/EWS/Exchange
.asmx.
If you can't connect to Exchange using the Url, as
shown in the example, please contact your system
administrator.
FaxGwise Client is an add-on tool for the
Microsoft
Outlook/Exchange.
After
the
FaxGwise Client installation, the “New Fax” icon
will appear on Outlook/Exchange tool bar. Click
this button to open the main FaxGwise Client
window.
All incoming and outgoing faxes will be marked
with a Fax symbol
attachments.
and will be shown as
FaxGwise uses all existing
contact
data
from
Exchange/Outlook address
books.
All
available
information, such as name,
company, phone number
etc., will be automatically
added to the fax from the
address book.
6.4. Work with SMTP server
16
If you choose SMTP as a platform, you
need to enter SMTP credentials which are
supplied by the server provider. In this
case you have a direct access to SMTP
server and do not need to use any email
client. In such a way you can use any
email service.
17
7 Fax Messages Sending
Fax can be sent in several ways:
Use the FaxGwise button that appeared in the
main GroupWise / Microsoft Outlook Client after
the FaxGwise installation.
Click the icon
, appeared in your PC tray after the FaxGwise Client
installation, to open the main FaxGwise Client window and choose New
fax. Or use context menu.
FaxGwise Client main window buttons:
-
Send fax- press to send a fax
-
Cancel - press to cancel fax sending
-
Fax preview – press to preview the
created fax
-
Save fax – press to save a fax.
Faxes are saved as drafts in a
specified folder and can be edited or
sent later.
-
Attach document - press to attach a
document. Alternatively, you can
attach a document using “Drag and
drop” function or right-click the
attachment field in the main window.
18
Fill in the following fields in order to send a new fax successfully:
In the Profile field you can choose any of your existing
profiles. *
Profile contains personal fax sender information. This
information will be shown on the fax as sender name,
sender company, etc. You can create various profiles
containing different fax sender information. To manage the
profiles, please, go to Settings → Profiles.
The default profile is automatically generated during the
FaxGwise installation process. It uses the default template with
no enclosure and cannot be edited.
To create a new profile, click
. Fill in the sender's information
and add any available template and enclosure to the profile. The
last created profile will be set as default. To set another profile
as default, please, go to Settings → Profile, choose the
necessary profile and save the changes.
*Use the drop-down menu to choose another profile.
Enter the recipient’s fax number in the field To. You can enter
the fax number of recipient manually or select the recipient
from the address book.
To select a recipient from the address book:
- double click the To field
- go to Actions → Address books
- click
19
FaxGwise uses the address books loaded from
your GroupWise or Microsoft Outlook Client.
All available address books are shown as a dropdown list.
Double click the chosen contact to select fax
message recipient / recipients.
Use context menu to define the fields to be
displayed in the address book.
Use search field to find contacts.
Name completion function allows to find the needed
contact through your address books. You just need to
start typing the contact's name.
20
To configure the name completion function go
to
Settings → Address book. Choose address
books that you want to use for the name
completion function.
As a result the marked address books will be
loaded from your mail service every time you
start FaxGwise sessions.
In order to make the loading process faster we
recommend you to switch the “Cache” function
on and select an interval for caching process, if
necessary.
The name completion function is also available
for Gmail and Exchange contacts.
Click Edit to open and edit fax recipients' information. This
function also allows you to monitor the contact data (Fax
number, Company name, etc.) which will be added to each
template.
Contact data can be taken from the address books or
entered manually.
Enter the subject of your fax message in the Subject field.
21
Choose a template (default title page) for the fax message
in the Template field. You can use the template defined for
the chosen profile or select different templates for each fax.
Template contains a number of empty fields that will be
automatically filled in with sender and recipient's profile
information. Templates can be individually customized by
the FaxGwise server administrator.
Attention: if no template is selected, the Send fax button
will be inactive. In this case, please, attach a document to
send fax.
Choose an enclosure that will be added automatically to
your fax messages as an attachment. For deactivating
this field go to View → Enclosure.
22
Templates and enclosures are created on the
FaxGwise Server and transmitted via TCP/IP
connection to FaxGwise Client. So you need to
establish connection to the FaxGwise Server through
TCP/IP. Mark TCP/IP in the tab Settings → Server →
Server communication and enter the IP-address or
DNS server machine name as well as port number
(default port number 13000).
If connection with the server is unavailable, you can
use stored templates and enclosures from the folder on
your PC. Mark Folder and chose template folder for the
templates and enclosures storing.
Attention: The templates and enclosures on your PC
should be synchronized with those on the Server.
Otherwise the Server automatically set the default
template for your fax message.
For more information, please, contact your
administrator.
You can create a fax message in Rich Text Format
just like you do in MS Word.
To add a Signature, left-click FaxGwise Client icon in
the system tray, open FaxGwise main window and
choose menu item “New fax”. Create the template
for your signature. To do that click on the new icon
“Add signature” below the text field.
23
Then choose the menu item “Create new.”
Compile your signature (it can contain
both text and image) and click “Save”.
The signature is added in each case at the
end of the text. You can also scan a
handwritten signature in the middle of the
name and use this as an image for the
template (as shown in the screenshot).
24
In the Send options field you can specify the date and
time when a fax message has to be send:
- Send now;
- Delayed sending (choose the date and time for
fax sending);
- Pending (delay of the sending without date
specifying).
Note:
You need to activate TCP/IP connection to manage
delayed or pending fax messages.
To see pending and delayed faxes, open the window
Pending:
- Click the fax icon in the tray and click Pending;
- Right click the fax icon in the tray and choose Pending.
Attention: You need to activate TCP/IP connection for
managing delayed or pending fax messages.
In the Pending window you can see all the
delayed and pending fax messages as well as
send or cancel sending of the chosen fax
message.
25
8 Fax Journals
The fax send journal can be viewed only if TCP/IP connection is activated.
To see the fax journal:
- click the fax icon
in the tray.
- right click the fax icon in the tray → Fax journal.
- go to Tools → Fax journal in GroupWise Client.
Define the period of time to see all outgoing fax
messages for the period.
Each fax sent from the FaxGwise Client will be
processed by the server in the following way:
- After receiving a new fax from the
mailbox, the FaxGwise server forms it as
an Order which contains all the
necessary sending fax information (e.g.
recipients, date of sending etc.).
- Directly before sending fax messages,
the server creates Jobs in order to send
the given fax to each recipient
(one Job (fax) = one recipient).
The fax journal contains the information about
the current state of the faxes sent to the server
(Orders) and the faxes sent from the server
(Jobs).
An order can have the following statuses:
 Unsent – the server is processing a new
fax and creating Jobs.
 Canceled – an order is canceled by either
administrator or sender.
 Finished – the processing of faxes is
completed. It means that all the faxes
have been already sent and got a certain
status.
A Job can have the following statuses:
 Unsent – the job remains in queue for
sending.
 Ok – the fax is successfully sent to the
recipient.
 Error - the fax is not sent to the recipient
(The possible reasons: a busy line, an
error of the hardware etc.).
26
9 Settings to Adjust FaxGwise Work
The System tab:
Choose your language from FaxGwise Client language
list: English, German, French and Spanish.
For all users: apply the following settings for all the users
on the local machine with Admin account installed.
Start with Windows: start application when Windows
starts.
Start with GroupWise: start application when GroupWise
starts.
Close with GroupWise: Close application when
GroupWise Client is closed.
Temp Folder:
Use system TEMP: specified temporary local directory.
Use folder: choose your own folder for the temporary files
while they are being edited or transformed.
Fax order from application: allows you to specify the preferable operation for the newly converted
document, when the fax transmission window is opened.
Choose:
Append to open Fax
- To attach the converted document to the opened fax window.
Create new Fax
- To attach the converted document to the new fax window.
Show dialog
- To see the dialog window, that will offer you to attach the converted document to the opened fax
window or to attach the converted document to the new fax window.
Shell extensions enable the fax message sending directly
from Explorer context menu.
Shortcut in the Explorer context menu adds item FaxGwise
to the context menu.
Shortcut in the menu Send to allows sending any document
from your desktop directly to FaxGwise printer using the
context menu.
The transmission form will be automatically opened so that
the selected document will be attached to fax message.
27
The Printer tab
Fax printer:
The FaxGwise Client (from build 6.0.17) uses its own
component FaxGwiseClientPrinter to convert files
attached to the fax messages.
A file is printed on the FaxGwiseClientPrinter via the
default program associated with this file type. For
example, .pdf- files are opened and printed using
Acrobat Reader, etc.
It’s important for the successful conversion which
default program is associated to the file type to
properly open and print the file.
In this regard it should be noted that using Windows
Photo Viewer standard program to open the images
leads to the fact that the images are cut. We
recommend you to use a different default program for
images, for example, Paint.
Quality: Choose outgoing faxes resolution.
Dithering is the process that a program uses when the
full range of colors in a particular image cannot be
displayed. Choose the dithering method for document
conversion.
Algorithms available for graphics previewing:
Floyd-Steinberg
Random
28
Matrix 2x2
Matrix 3x3
Matrix 4x4
Treshold
Floyd-Steinberg + Matrix 4x4
Floyd-Steinberg + Random
29
Algorithms available for text viewing:
Floyd-Steinberg
Random
Matrix 2x2
Matrix 3x3
Matrix 4x4
Treshold
Floyd-Steinberg + Matrix 4x4
Floyd-Steinberg + Random
The Server tab
If necessary, enable the “Notification” function
in the Server tab to receive notification emails
about the result of the fax message sending.
You can choose one or all types of
notifications:
- Notification of a successful fax
transmission.
- Notification with a fax copy: successful
transmission notification including a
copy of the sent fax.
- Send notification if an error occurs.
30
10 Scan Engine
Scan Engine is a function that allows to send fax messages semi- or automatically.
This means that you can use Windows or Open Office applications (Word, Exсel, etc.) for manual
and automatic (using, for example, CRM systems) fax creation. But such text document should be
written with a special syntax (see the table below).
Scan Engine configuration:
If you want to use this function, created documents need
to be saved in a specified folder: Settings → Scan Engine
→ Input directory.
You also need to create a folder for fax sending errors and
specify the way to this folder: Settings → Scan Engine →
Error directory.
To activate Scan Engine please mark Enable auto start of
scan engine.
The Scan Engine function can be started or stopped from the
tray.
To send a fax message using Scan Engine function:
- Create a document with special tags, using Word (Open Office) applications;
- Save this document to the specified folder;
- Press Send, after the FaxGwise window opens. All information from the document will be
allocated in the fax message according to the entered tags.
31
Available tags for the automatic creation of the fax messages:
German
English
Ge
En
Example
Faxnummer
Fax number
Fn
Fn
@@fn 004930880455-99@@
Sendername
Sender name Sn
Sn
@@sn Hans Tester@@
Sendertelefon
Sender
St
Sp
@@sp004930880455-0@@
phone
Senderfax
Sender fax
Sfa
Sf
@@sf0043123446@@
Senderfirma
Sender
Sfi
Sc
@@sc Testcompany@@
company
Empfängername
Receiver
En
Rn
@@rn James Butler@@
name
Empfängertelefone
Receiver
Et
Rp
@@rp 345620935@@
phone
Empfängerfirma
Receiver
Efi
Rc
@@rc Butler Ltd@@
company
name
Betreff
Subject
Be
Su
@@su your request@@
Text
Body
Te
Bo
@@te Dear Sirs,&&&&as discussed you
will
receive
the
required
information.&&&&With
best
regards,&&&&Hans Tester@@
Deckblatt
Template
Db
Tem @@tem template@@
@@tem none@@
@@tem default@@
Qualität
Quality
Qu
Qu
@@qu high@@
@@qu low@@
Zustellverzögerung
Sent delay
Zv
Sd
@@sd 20041113;23:30@@
(mit Datum)
(with date)
(date is displayed as jjjjmmtt;hh:mm)
Zustellverzögerung
Pending
Zv
Sd
@@sd hold@@
(ohne fixiertes Datum) (without any wartend hold
fixed date)
Nachrichtversand
Notification
Nv
Ns
Receive notification:
No
sent
@@ns@@
notification:
@@ns yes@@
@@nv
@@ns +@@
no@@ or
@@nv -@@
Nachrichversandkopie Notification
Nvk
Nsc
Receive notification:
No
sent copy
@@nsc@@
notification:
@@nsc yes@@
@@nsc
@@nsc +@@
no@@ or
@@nsc
@@
Nachrichtfehler
Notification
Nf
Ne
Receive notification:
No
error
@@ne@@
notification:
@@ne yes@@
@@ne
@@ne +@@
no@@ or
@@ne -@@
Sofort senden
Send
Ss
Si
@@ss@@
immediately
32
Ignoriere Seite
Folgeblatt
Datei Anhängen
Wasserzeichendatei
Ignore page
Enclosure
Attach file
Watermark
file
Is
Fb
Da
Wd
Ip
Enc
Af
Wf
Neues Fax
New Fax
New
New
Erzeuger
Originator
Ez
Or
@@ip@@suppress multiple page
@@enc AGB@@
@@af c:\dics\attach1.doc@@
@@wf d:\build_A.bmp;1@@
@@wf d:\build_B.bmp;2-99@@
Please attach background picture to the
actual document, with the appropriate
resolution for the fax message. For good
result add black-white picture.
@@new@@
Shows that the following pages are
referred to the new fax-contract, to make
more fax messages from printed materials.
@@or user1@company.com @@
Set an alternative fax customer. All the
information (e.g. notifications) will be
shown in another user's mailbox and fax
journal, provided that this user contact is
stored in your address book.
Attention: If you use @@si@@ (Send immediately tag), the fax message will be sent in the
background. This means, that the fax message will be sent immediately and without FaxGwise
automatic opening.
Example of a fax message, written in special
syntax:
@@fn 004930880455-99@@ - recipient's fax
number;
@@sn Hans Tester@@ - sender name;
@@rn James Butler@@ - recipient's name
@@bo We are pleased to see that you decide to
test
our
product
FaxGwise
in
your
company&&&&FaxGwise is optimized for Novell
GroupWise environments and tightly integrated
into GroupWise and Office Applications. Features
like direct fax sending and receive from within
your GroupWise mailbox easy functions to fax
from Microsoft Word to multiple recipients at the
same time makes it a handy tool and helps to
improve communication with customers and all
other business partners@@ - text of the
message;
@@af c:\dics\attach1.doc@@ - file to attach;
@@tem none@@ - template, here no template is
chosen (none);
@@qu low@@ -low quality is chosen;
@@nsc yes@@ - notification sent copy, “yes”
means that the notification will be sent
33
If you need to hide tags through text applications
before fax sending, please, choose the white-onwhite function.
Please note, if you select the @@si@@ tag, the
fax window won’t be opened and the fax message
will be sent immediately.
If you don't use the @@si@@ tag, the main fax window will be automatically opened:
 created document will be added to the fax message as an attachment;
 specified tags will be transferred to the corresponding empty fields in the main fax window
and in the template
34
11 Main window settings
In the Tab Main window you can choose a way
to create a fax.
Activate the checkbox RTF text (with
signature) to edit the fax body in Rich Text
Format (just like in MS Word), or to add the
image with your signature at the end of the
text.
If the checkbox Plain text is marked, it will be
possible to create a fax body only with the text
without text formatting capabilities.
Note: if you choose RTF text (with signature)
as the Fax Body text style, the text will be
displayed on the Cover page exactly as you
have configured in the FaxGwise Client. The
fonts and other display settings for the body
text from the server’s templates will be
ignored.
Tick the checkbox Allow editing of sender
information to edit the sender data from the
profile directly in the main window. These
changes will be used only for that particular
fax. The profile data won’t be changed.
35
12 Sending Faxes from Microsoft Applications
Using FaxGwise printer driver you can send fax
messages via such applications as Word, Excel, etc.
Please, go to File→Print→FaxGwise ClientPrinter.
The FaxGwise printer driver will convert the document into
a fax format. The window for the fax transmission will be
opened automatically with the converted document
attached.
You can also use @@ tags while creating documents. After choosing Print option, the main fax
window will be opened and the created document will be converted into a fax message with an
attachment. The specified tags will be transferred to the corresponding available fields in the fax
main window and in the template.
If you use the tag @@si@@, the fax will be sent without the FaxGwise Client window opening.
36
To send a fax via Microsoft Word, choose the Send as
fax Icon in FaxGwise tab on Microsoft Word symbol bar.
The transmission form with the attached Word document
will be automatically opened.
Mail merge to FaxGwise automatically sends information
from data base to a word template and fills the
necessary fields in.
37
13 Email2Fax Gateway
The Email to FaxGateway function allows you to send faxes as
emails directly from your mailbox without the FaxGwise Client
being installed.
To send a fax, using Email to FaxGateway function:
- Create an email.
- In the field “To” enter the server email address.
- In the field “Subject” enter the fax number in {} tags. Enter other
necessary information after the end tag.
- Write text of your fax in the email body. If necessary use
@@ tags (see Automatic Creation of Facsimiles for scan engine).
The @@ tags are the same tags used for Scan Engine function.
- Attach documents to your email, if necessary. Attention: In this
case the attachments conversion will be carried out on the
FaxGwise server side. All applications in use (e.g. MS Office,
application for .pdf file etc.) have to be installed on the FaxGwise
Server machine. Besides, all necessary file formats should be
entered in the FaxGwise server configuration. Ask your
administrator to configure required settings on the server side.
- After sending the faxes via Email2FaxGateway, you will get an
email containing sent faxes statuses or the ID assigned to faxes
set on pending or with delayed date (Order ID).
Other available @@ tags for Email to FaxGateway Option
To put an outgoing fax in queue use following
tags in the text body:
- Delayed sending (containing data)
@@sd yyyymmdd;hh:mm@@
(yearmonthday;hour:minute)
@@zv jjjjmmtt;hh:mm@@
- Pending (not containing data)
@@sd hold@@
@@zv wartend@@
To cancel fax message sending or to get the fax status or journal:
- Write an e-mail to the fax-server email address.
- As a subject to this email put command_email in tags configured in the server settings for Email to
FaxGateway option.
- In the email text body use the following commands with assigned Order ID:
38
To send a delayed or pending fax message
immediately:
@@SendImmediately Order_ID@@
@@si Order_ID@@
@@SofortSenden Order_ID@@
@@ss Order_ID@@
To cancel a fax:
@@CancelDelayed Order_ID@@
@@cd Order_ID@@
@@FaxAbbrechen Order_ID@@
@@fa Order_ID@@
To get the fax status:
@@GetStatus Order_ID @@
@@gs Order_ID@@
@@FaxStatus Order_ID@@
@@fs Order_ID@@
Attention: Enter the email address used for fax sending to one of the address books to use Email
to FaxGateway function.
39
14 Information and Help
Press Help if you need:
- The current User's Guide
- Live chat support. Contact our 24/7 support team.
- Information About FaxGwise. Here you can find
information about the current FaxGwise client version.
Also, you can find the User Guide in the tray menu.
40
15 FaxGwise Client Uninstall Process
To uninstall your FaxGwise Client, click START
MENU on your PC, open FaxGwise menu item
and choose the necessary option.
Attention: Please, close current GroupWise /
Microsoft Outlook session before you open the
maintenance window.
To uninstall the FaxGwise Client, chose
Uninstall and confirm uninstalling.
Wait until the Client will be uninstalled.
Should you have any questions or need further assistance, do not hesitate to contact
SKyPRO support at any time. Besides writing an email to swsupport@skypro.ch you can contact
us 24/7 in the live chat following the next link: http://skypro.eu/support.aspx
41
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