21776_NS500 Brochure_EN_v6.indd

21776_NS500 Brochure_EN_v6.indd
MORE ACCESSIBILITY
HIGHER QUALITY COMMUNICATIONS
KX-NS500 UNIFIED COMMUNICATIONS PLATFORM
CONNECTING YOUR FUTURE
1
THE SYSTEM THAT GROWS
WITH YOUR BUSINESS
■
■
■
■
■
2
Save communication costs
Save network costs
Save on your upfront investment
Save running costs
Save time and effort by sourcing all
communications from one supplier
Is your business looking for high-quality communications technology? Communications
technology that can support your day-to-day operations and grow as your business does?
And ultra-reliable communications technology that doesn’t demand a huge budget
or lengthy installation time?
PANASONIC’S NEW KX-NS500 UNIFIED COMMUNICATIONS PLATFORM
PROVIDES THE PERFECT SOLUTION
This smart hybrid PBX is a cost-effective legacy communication
system for companies with up to 250 employees, that can be
flexibly configured and expanded according to the specific
requirements of a business.
The KX-NS500 has advanced features and starts from 6 analogue
trunks and 18 extensions, up to 288 extensions with Expansion
Units. For added flexibility and productivity, you can also take
advantage of its built-in applications, such as a call centre
solution, mobile solution and voice mail system to achieve
greater working efficiency throughout your business and
increased customer satisfaction.
Finally, should you wish to migrate to an IP communications
system, the KX-NS500 is once again the ideal solution.
Simply by connecting the KX-NS500, you can either migrate
or expand your existing legacy system, quickly and easily.
3
PROVEN SOLUTIONS FOR
A RANGE OF INDUSTRIES
HOSPITALITY
To deliver outstanding customer service in the hospitality sector, your
staff need the support of effective and always-available communications
technology. The KX-NS500 offers both. Comprehensive system
management, PC integration and the flexibility to provide mobile
communications throughout your business mean you’re able to work
more efficiently than ever before and your customers enjoy the most
convenient, comfortable experience possible.
HEALTHCARE
In healthcare environments, consistent, clear communications
are critical. The KX-NS500 is a solution that allows your
staff to access easy-to-use technology and remain in
constant contact with other team members and patients
or residents, wherever they are. Equally valuable is its
ability to integrate with your existing care applications,
such as emergency call systems.
OFFICE ENVIRONMENTS
Perfect for supporting office functions across your business,
the KX-NS500 incorporates mobile telephony, desk-based phones
and highly configurable voicemail systems to ensure that staff
stay connected, wherever they’re working. Combined, they improve
functionality, reduce costs, simplify administration and enhance
customer service.
4
PROFESSIONAL FEATURES
TO SUPPORT YOUR OPERATIONS
BUILT-IN AUTO ATTENDANT
As a standard feature, the KX-NS500 can connect customers to the appropriate section or operator according to their query in call
routing with voice guidance. It can also prompt the customers to leave a voice message when your operator is away. So you never
miss a call and the customer always receives the service they expect.
KX-NS500
Thank you for calling Panasonic.
For an operator, press 0.
For sales, press 1.
For technical support, press 2.
1
2
3
4
(OPERATOR)
(SALES)
(TECHNICAL SUPPORT)
(PLANNING)
For the Asian section, press 0.
For the European section, press 1.
0 (ASIA)
1 (EUROPE)
2 (USA)
For Daniel, press 0.
For David, press 1.
For Lisa, press 2.
0 (DANIEL)
1 (DAVID)
2 (LISA)
LEAVE
MESSAGE
ENHANCED VOICE MAIL
The KX-NS500 can be expanded to a voice mail system
that can record a maximum of 24 channels and 400
hours. It also sends an email to notify your users when
they have new voice messages. The messages can also
be received as attachment files and forwarded. Email
notifications can also be sent for missed calls when
no message was left, enabling your users to quickly
contact the customer.
NEW MESSAGE
NOTIFICATION
OFFICE
FORWARD
KX-NS500
AUTO RECORDING AND BACKING-UP CONVERSATIONS
To understand issues or identify possible enhancements
to your customer service, you need to have access
to previous conversations. The KX-NS500 voice mail
function can be used to automatically record customer
conversations, saving them to USB memory or an
external server via the internet.
OFFICE
RECORD CONVERSATION
KX-NS500
CUSTOMER
SAVE THE VOICE DATA
AGENT
5
CALL CENTRE SOLUTION
Even if yours is a small or medium-sized business, using a call centre of similar size can increase the efficiency of your
operations. The KX-NS500 includes an advanced call routing function that allows you to connect to a call centre without
the need for an external CTI server.
AUTOMATIC VOICE GUIDANCE
MONITORING CALLERS AND CALL HISTORY REPORTS
By letting callers know where they are in a queue through
voice guidance, they can decide whether to wait, leave
a message or hang up. This improves their experience
of your business and maintains satisfaction at the service
they’re receiving.
To ensure better customer management, your supervisors
can monitor the status of live callers, agents and other
group members. In this way, they can better understand
any on-site problems and improve the operations of your
call centre.
“Four other people are waiting to connect”
MONITOR
“And your estimated wait time is around 10 minutes.”
“Thank you for calling Panasonic.
The department you are calling is busy.
Please hold the line. We will answer your call shortly.”
Music on Hold is set for 30 seconds
New Announcement;
“One other person is waiting to connect”
REPORT
“And your estimated wait time is around 2 minutes.”
CUSTOMER
“We are sorry to keep you holding.
If you’d like to connect to the operator, press 0.
Otherwise please hold the line.”
LINKING WITH PANASONIC PARTNER’S APPLICATIONS
You can link with CA and Panasonic partner’s applications to provide various applications.
APPOINTMENT REMINDER SOLUTION
You can use text to speech to confirm appointments with customers. By registering the required information in advance, the system can contact the
customer on a specified date. The customer can then follow the voice guidance to check and change schedules, and you can view the result on a PC.
This enables you to check the latest schedules for appointments without spending time or money, and improves customer satisfaction because it
helps customers remember appointments.
For detailed information on applications, access the following website. http://panasonic.net/pcc/products/pbx/solutions/
6
COMMUNICATION ASSISTANT (CA)
This intuitive PC-based application suite offers a toolkit of point-and-click features that can be used with or without a server
to improve the way your communications work.
That includes the ability to: make calls by searching from a customisable contact list; see the phone and PC status of remote
employees or branches from your desktop; manage and confirm customer appointments; and, choose the most appropriate
means of communication with colleagues via a softphone, when you’re away from the office.
CA BASIC-EXPRESS/CA PRO
CA OPERATOR CONSOLE
CA SUPERVISOR
For personal productivity
For operators or receptionists
For teams or executive users
You can easily make calls by
simply searching for a desired
contact from a customisable
contact list. You can also see
the phone status and PC status
of employees in remote rooms
or branches from the PC
on your desk.
You can perform call parking
and call transferring with simple
drag-and-drop operations in the
graphical interface. Multi-site
support is also available when
using one-look networking.
Supervisors can monitor the
performance of set extension
groups in real-time with simple
mouse operations and manage
operators by listening in on
telephone conversations and
taking over calls.
MICROSOFT EXCHANGE SERVER INTEGRATION
If a CA server is installed on your network, you can integrate a Microsoft
Exchange calendar with CA Client. When Microsoft Exchange Server is integrated
with the CA Client, your presence will automatically change according to the
contents of your Exchange calendar.
Microsoft Exchange calendar
CA Client Exchange integration settings
CA Client presence changes
LINKING CA WITH YOUR PHONES
CA Integrate (Follow me)
You can call customers by registering your number and customer numbers in CA. You can then use your mobile phone and home
phone as extensions to have conversations with customers. This enables you to communicate with customers both inside and
outside of the office without purchasing new phones, as long as you have an environment that supports CA.
7
SUCCEEDING IN A
WIRELESS WORLD
If your business employs people who work in the office and at home, the wireless
capabilities of the KX-NS500 are ideal for you.
The Multi-Cell DECT System also provides various wireless solutions, by making
extension phones wireless and enabling you to keep in touch with people in charge,
whenever and wherever they are, as long as they’re within the coverage area.
CELLULAR PHONE INTEGRATION
There’s no need for you to have multiple contact numbers for people who also use a cellular phone. The KX-NS500 includes features
for integrating cellular phones and smartphones with your office communications network, allowing mobile terminals (including
smartphones and softphones) to be used just like office extensions – making and receiving calls and using system short-dialling
codes from mobile devices.
USING DESKTOP PHONES AND SOFTPHONES
WITH THE SAME NUMBER
Softphone
Office phone
One-numbered extension
You can pair the desktop phone at your office with a softphone on your
smartphone, enabling both phones to be called with a single extension
number. You can also forward calls to the paired phone at the touch
of a button. This enables customers to easily contact you using
a single number.
Extension#200
Office
MULTI-CELL DECT SYSTEM
The multi-cell DECT System lets you continue conversations over
lightweight, wireless extensions while you are away from your desk
or moving around an office, factory, warehouse, or other large facility.
8
Shop floor
KX-NS500
Hand-over
Warehouse
Meeting room
SIMULTANEOUSLY RECEIVING CALLS WITH GROUPED PHONES
Outside destinations in ICD Group
Up to four cellular phones can be assigned as members of an Incoming Call Distribution (ICD) group, and receive calls to the group.
Calls to the extension in the office can be received simultaneously on cellular phones. This enables a member of the group to handle
calls when the main contact person is away.
Office
Outside
Simultaneous Ringing
EXPANDABLE CALL RANGE
IP cell station
An IP cell station allows you to connect a PBX via LAN. If there is a LAN in your work place, you can communicate with remote
locations such as branch offices via an IP cell station, increasing the efficiency of your business. Even if you do not have a LAN,
you can use a repeater to expand the range of calls within the same office.
Head Office
Repeater
IP Cell Station
Branch Office
KX-NS500
Router
Router
LAN
IP Network
KX-TCA385
KX-TCA385
IP Cell Station
LAN
The KX-NS500 is
unnecessary for
the branch office
KX-NS500
KX-TCA385
9
TERMINAL LINE-UP
The KX-NS500 unified communications platform is compatible with
a wide selection of Panasonic’s latest generation of telephone terminals.
DECT HANDSETS
KX-TCA185
KX-TCA285
KX-TCA385
Professional DECT handset
for efficient performance
Slim and light DECT handset
for highly active environments
Tough and durable DECT handset
for every environment
• 1.8" colour LCD
• Noise reduction
• DECT paging
• Vibration
• 1.8" colour LCD
• Noise reduction
• DECT paging
• Vibration
• Built-in Bluetooth®
• 1.8" colour LCD
• IP65 compliant dust protection
and splash resistance
• Noise reduction
• DECT paging
• Vibration
in Bluetooth®
• Built
Built-in
IP HANDSETS
KX-NT556
Stylish, intuitive and comfortable to use,
the IP handset range combines best
in class phone system design, with
innovative features and applications.
KX-NT553
10
KX-NT505
KX-NT551
DIGITAL PROPRIETARY TELEPHONES
KX-DT546
KX-DT543
Premium digital proprietary telephone, with 6 line back-lit
display, 24 programmable keys and full duplex speakerphone
Executive digital proprietary telephone, with 3 line back-lit
display, 24 programmable keys and full duplex speakerphone
• 6-line graphical LCD with backlighting
• 24 freely programmable function keys
• EHS (Electronic Hook Switch)
• Speaker phone, handset and headset with full duplex
• Available in black and white colour
• 3-line graphical LCD with backlighting
• 24 freely programmable function keys
• EHS (Electronic Hook Switch)
• Speaker phone, handset and headset with full duplex
• Available in black and white colour
KX-DT521
KX-DT590
Standard digital proprietary telephone, with 1 line back-lit
display, 8 programmable keys and full duplex speakerphone
Easy expansion for enhanced professional use
• 1-line graphical LCD with backlighting
• 8 freely programmable function keys
• Speaker phone, handset and headset with full duplex
• Available in black and white colour
• 48 fully flexible DSS buttons
• Pre-programmable one-touch number dialling
• Frequently used features
• Busy station signalling
• Available in black and white colour
11
business.panasonic.eu
KX-NS500 UNIFIED COMMUNICATIONS PLATFORM
CONNECTING YOUR FUTURE
Trademarks and registered trademarks
- Microsoft®, Windows® and Outlook® are registered trademarks of Microsoft Corporation in the U.S. and other countries.
- The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic
Corporation is under licence. Other trademarks and trade names are those of their respective owners.
Important
- Safety Precaution: carefully read the operating instructions and installation manual before using these products.
• Some models will be available to limited countries.
• The images shown of products display and lamps
are composite images.
• Weights and dimensions are approximate.
• Design and specification subject to change without notice.
• These products may be subject to export control regulations.
DISTRIBUTED BY:
21776–FEB2014–EN–V6
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising