ShoreTel IP Phone 480/480g Quick Reference VOICEMAIL PHONE OPERATION Log in to voicemail main menu Place Calls Use the speakerphone or a headset or Log in to voicemail from Dial your Ext.+ Press * during greeting + Password + another extension + Ext. Use the Directory + Make a conference call (while on a call) + Ext. + Make a call from History + to select + Use the Intercom (through Directory) + to select + to select + EXTENSION ASSIGNMENT or Unassign user Lift handset or or Divert an incoming call + Ext. + Answer call waiting (incoming call) Pick up a call for another extension + or or or to select + + + Password + CUSTOMIZE YOUR PHONE Set call-forwarding options + + + + + + Change automatic off-hook setting + + + + + + Set headset type + + + + + + Select a ringtone + + Turn ringer on or off + + Set handsfree mode + + Change time zone + + + + + + + Press green blinking call appearance button or + Ext. Interact with Calls Mute a call Place a call on hold or press call appearance button Take a call off hold or press orange blinking call appearance button Transfer a call + Set do-not-disturb mode Send a call to voicemail Adjust volume of handset, headset, or speakerphone when off hook; adjust ringer volume when on hook + Assign a phone number Phone number + to a phone Answer Calls Answer a call + Password + + Ext. + Join calls Park a call on another extension + Ext. Unpark a call + Ext. + + + + + + + + + + TROUBLESHOOTING View phone information + Reboot your phone + (INFO#) or (RESET#) Call the Help Desk Note: For details about using the phone, see the ShoreTel IP Phone 480/480g User Guide. ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com ShoreTel IP Phone 480/480g Quick Reference Handset with finger rest Display area Speaker Programmable call appearance buttons Eight custom buttons with tri-color LED indicators show active, incoming, and on-hold calls. They can also be configured as shared lines and speed-dial keys. GUIDE TO STATUS ICONS Main Display Unheard Voice Messages Indicator LED Flashing light alerts you to incoming calls and unheard voice messages. Missed Calls Standard Mode Do Not Disturb (DND) Mode Call Appearance Idle, On Hook Soft Keys Context-sensitive, functions defined in display area. Navigation key pad and selector button Lets you select options in the interface. Off Hook, Dialing Inactive / Do Not Disturb Incoming Call Connected Call Connected Conference Call On Hold Dial pad Audio Control Keys Volume button controls handset, headset, speaker, and ring volume. Mute, Speaker, and Headset buttons illuminate when functions are active. Microphone Function Keys Perform core telephony functions: Voicemail, Directory, History, Transfer, Conference, Hold Note: You can connect supported headsets to the IP Phone 480/480g via the headset jack on the back of the phone. Speed Dial Extension Shared Line Shared Line Incoming Call On a Call GUIDE TO LEDS Your ShoreTel 480/480g IP phone provides color cues to help you determine call appearance status: Steady Green: The phone is in use (dialing or off hook). Blinking Green: Incoming call Blinking Orange: The call is on hold or parked. Steady Orange: The extensions's call mode is set to Do Not Disturb. Steady Red: The shared line is in use by the other party. PN 800-1930-01 Call History Inbound Call Outgoing Call Missed Call The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 480/480g is covered by patents as listed at http://www.shoretel.com/about/patents.html. The product is also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.
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