Model PBX 416 Plus With Voice Mail - TLC

Model PBX 416 Plus With Voice Mail - TLC
Model
PBX 416 Plus
With Voice Mail
System Administration Guide
Introduction
4
Installation Hints
4
System Programming
- System Password
- Changing Password
5
5
5
Exchange Line Set up
- Caller Display
- Setting Date & Time
- Changing Extension Numbers
6
6
6
7
Assigning Incoming Calls
7
Cascade Ringing
9
Assigning Outgoing Calls
9
Assigning Extensions for Direct Dial Mode
10
Least Cost Routing (LCR) For all Calls
11
Accessing IP Calls
11
Call Barring / Call Restrictions
- Internal Calls Only
- Assign Groups
- Assign Extensions to Speed Dial Memories Only
12
12
12
13
Call Barring on a Line by Line Basis
13
Setting Time Limits on Out-going Calls
13
System Speed Dials
14
Calls On Hold
15
2
Hot Line
16
Music On Hold
16
Auto Attendant (Disa)
-To Record Out Going Message For DISA
- To Record OGM if Extension Busy
- To Play Back if Busy OGM
- To Record OGM if Extension Unanswered After 25 Seconds
- To Play Back OGM if Extension Unanswered
- To Assign Extensions for DISA
- To Assign All Lines for DISA
- To Assign A Single Line for DISA
- To Remove Auto Attendant (DISA) From All Lines
- Divert to Operator
- Auto Fax Detect
- Single Digit Selection
- Day/Night Service
17
17
17
17
17
17
18
18
18
18
18
19
19
20
Extension Features
- Confirm Extension Number
- Operator Calls
- Ring Back On Busy
- Transfer Calls When Busy
- Transfer All Calls to Another Ext
- Transfer All to Secretary
- Do Not Disturb Mode
- Select Lines on a Call By Call Basis
- Power Failure
20
20
20
20
21
21
21
21
21
21
Remote Programming
22
Caller Display
- Extension to Extension
22
22
Setting up Voice Mail
23
Setting Up BT’s Call Divert Service
23
Trouble Shooting
24
Technical Specification s
26
3
Introduction
Thank you for choosing the Orchid Telecom PBX 416+VM telephone system. Please take time to
read through this Administration guide to get the most from your new purchase.
Installation Hints
•
Ensure the On/Off switch located on the left hand side of the PBX is switched to On. (-)
•
All extension sockets should be Master type with built in ringing capacitor. (If you use a
secondary type socket, and your extension phones are older type 4-wire working, they will
not ring).
•
We have a range of “Easy Install” adaptors for connecting the extensions. They are
available in 4 lengths; 10cm, 5m,10m and 20m ,Please contact your supplier for more
details.
•
Only extensions 201-204 will ring on incoming calls (factory default setting) unless you
nominate any other extensions to ring. See page 7 of the Administration Guide.
Wall Mounting:
•
•
Drill 2 holes, 16cm apart. (Take extra care not to drill through electrical wiring or pipes.)
Adjust the screw heads until the PBX fits firmly against the wall.
4
System Programming
All programming is done on Extension 201 ONLY.
NOTE: If Programming is being done successfully you will hear a Beep (beep) or a voice
confirmation after every #, if unsuccessful you will hear a Series of Beeps after the #.
In this guide all dialled digits will appear in RED text.
System Password
The factory default password is: * * 0 1 (1234) #
Changing the Password
Ext 201
Dial: Current Password * * 0 1 1234 # (beep)
Dial: New Password
* * 0 2 xxxx # (beep)
Hang Up
NB: Your new Password will be: * * 0 1 xxxx #
NOTE: When you enter the programming mode on 201 all the other Extensions will be cut off.
Therefore ensure that other Extensions are not on calls before you start programming.
We strongly recommend that you store your new password into a one-touch memory.
This will simplify all future programming.
5
Exchange Line Set Up
The PBX 416 is configured at the factory for 4 Exchange Lines to be connected. If you only have
1, 2 or 3 lines connected it is important that the system is set-up as follows:
1 Exchange Line connected:
Ext 201 Dial: Password (beep) * 3 1
1 # (beep)
Line
Hang Up
2 Exchange Lines connected:
Ext 201
Dial: Password (beep) * 3 1
1 2 # (beep)
Lines
Hang Up
3 Exchange Lines connected:
Ext 201 Dial: Password (beep) * 31 1 2 3 # (beep)
Hang up
Lines
If at a later date you want to add another line, making a total of 4 lines:
Ext 201 Dial: Password (beep) * 3 1
1 2 3 4 # (beep) Hang Up
Lines
Telephones with CALLER DISPLAY and DATE/TIME features.
If you are intending to use telephones with the above features on the PBX416Plus you must
program the DATE/TIME settings on the PBX.
The PBX plus will update your Caller Display log with the time/date of each
Incoming call and calls from other extensions.
There is no need to set the DATE/ TIME on your telephones as the PBX plus will
do this automatically when the phone first rings.
SETTING THE DATE and TIME
NB: At the end of every successful programming sequence you will hear a beep
Setting the Date and Time (24 hour clock)
1) To set the Date
On Extension 201 Dial Password (beep) * 95 1 yy mm dd dow # (beep) (Where DOW Monday
= 1, Tuesday = 2 etc)
Eg.: Thursday 26 March 2009 would be * 95 1 09 03 26 4 # Beep
6
2) To set the time
On Extension 201 Dial Password Beep * 952 hh mm # beep
Eg.: 3.20 pm would be * 952 15 20 # Beep
Changing Extension Numbers
As currently configured the Extensions are 3 digits 201 to 216, but these numbers can be changed
to 2, 3 or 4 digits and any numbers you want from 10 –8999
To change the number of digits and lead digit for Extensions.
Note: The system Extensions can be programmed for a combination of 2, 3 or 4 digits
but 2 , 3 or 4 Digit Extensions must have a different leading Digit eg; 2 digit Extensions could start
with 1, 3 digit Extensions could start with 5 and 4 digit Extensions could start with 6.
Example 1 ; To change ALL Extensions from 201 - 216 to 10 - 25
On Extension 201 Dial Password Beep * 72
number of digits) # Beep
1 (where 1 is the lead digit) 2 (Where 2 is the
Then Dial * 7 001(where 001 is the extension socket on rear of unit) 10 # Beep
* 7 002 11 # Beep * 7 003 12 # Beep Keep going until * 7 016 25 # Beep Hang up
Example 2: To change Extension 202 to 33 and 208 to 5555
Dial Password Beep
Then Dial * 72 3 2 # Beep * 72 5 4 # Beep
* 7 002 33 # Beep * 7 008 5555 # Beep Hang up
Assigning Incoming Calls
This is a useful feature for spreading the incoming call load over certain extensions or a specific
line direct to a specific extension. Useful if you are sharing the PBX with another company.
IMPORTANT: The factory set default is to ring Extensions 201 – 204 only.
Only Extensions 201 – 208 can be programmed to ring on incoming calls
If you want to add further extensions to ring, please use the following examples to help you get
your PBX set up as per your requirements.
Add extensions 207 and 208 to ring on Line 1
Ext 21
Dial: Password (beep) * 12
* 12
01
01
Line
207
208
Ext
#
#
(beep)
(beep)
Hang Up
7
Now extensions 201 – 204 and 207 – 208 will ring on Line 1.
Further Examples
If you do not want one or all of extensions 201 – 204 to ring, you must first clear the factory default
setting as follows:
To assign Extensions 207 and 208 ONLY to ring on Line 1
Clear Line 1:
Ext 201
Ext 201
Dial:
Dial:
Password (beep)
Password (beep)
* 11
Line
* 12
* 12
01
# (beep)
01
01
Line
207
208
Ext
Hang Up
# (beep)
# (beep)
Hang Up
To assign Extensions 205 and 206 ONLY to ring on Line 2:
Clear Line 2:
Ext 201
Dial: Password (beep) * 11
Line
02
Ext 201
Dial: Password (beep) * 12
* 12
Line
02
02
Ext
#
205
206
Hang Up
# (beep)
# (beep) Hang Up
Add extensions 205, 206 and 207 to ring on Line 3:
Ext 201
Dial: Password (beep) * 12
* 12
* 12
03
03
03
Line
205
206
207
Ext
#
#
#
(beep)
(beep)
(beep)
Hang Up
Now extensions 201 – 207 will ring on Line 3.
8
Cascade Ringing
This feature enables extensions to ring in turn, If the first extension is busy, the second extension
will ring and so on.
Example: To assign Extensions 201, 202, 203 and 204 to ring in turn on Line 1.
Clear factory default:
Ext 201
Dial: Password (beep)
* 11
Line
01
#
Hang Up
Ext 201
Dial: Password (beep) * 13
* 13
* 13
* 13
Line
01
01
01
01
Ext
201
202
203
204
#
#
#
#
(beep)
(beep)
(beep)
(beep) Hang Up
If extension 201 is busy, the system will ring the next available assigned extension.
Example: To assign Extensions 206, 207 and 208 to ring in turn on Line 3.
Clear factory default:
Ext 201
Dial: Password (beep) * 11
Line
03
Ext 201
Dial: Password (beep) * 13
* 13
* 13
Line
03
03
03
Ext
#
(beep)
206
207
208
#
#
#
Hang Up
(beep)
(beep)
(beep)
Hang Up
If extension 206 is busy, the system will ring the next available assigned extension.
Assigning Outgoing Calls
Extension To Specific Exchange Lines
A useful feature if you want to keep lines 1 and 2 free for incoming calls or other priority
Extensions for outgoing calls. This does not restrict other extensions from using the same outside
line.
Example: To restrict extension 208 to use exchange line 3 only.
Ext 201
Dial: Password (beep) * 41
03
Line
208
Ext
# (beep)
Hang Up
9
To cancel this assignment:
Ext 201
Dial: Password (beep) * 43
03 # (beep)
Hang Up
Exchange Line to Specific Extension
This applies only Outgoing calls only, incoming calls can be answered by all extensions.
Example:
To assign Extensions 207 and 208 to be the only Extensions that can make outgoing calls on line
3.
Ext 201
Dial: Password (beep) * 42
* 42
03
03
Line
207 # (beep)
208 # (beep)
Ext
Hang Up
To cancel this assignment:
Ext 201
Dial: Password (beep) * 44
03 # (beep)
Hang Up
Assign Extensions For Direct Dial Mode
As currently configured all extensions must Dial 9 for a line (Factory Default Setting). This can be
changed so that Extensions automatically access the next available outside line as soon as they
pick up the phone.
To convert ALL extensions to Direct Dial mode:
Ext 201
Dial: Password (beep) * 8
10
#
(beep)
Hang Up
00
#
(beep)
Hang Up
To revert ALL extensions to Dial “9” mode:
Ext 201
Dial: Password (beep) * 8
To convert extensions 207 and 208 ONLY to Direct Dial mode:
Ext 201
Dial: Password (beep) * 82
Dial: Password (beep) * 82
207
208
1 #
1 #
(beep)
(beep)
Hang Up
To revert extensions 207 and 208 ONLY to Dial “9” mode:
Ext 201
Dial: Password (beep) * 82 207 0 #
Dial: Password (beep) * 82 208 0 #
(beep)
(beep)
Hang Up
NB: Direct Dial Extensions must Dial * in front of the Extension number when making
internal calls.
10
Least Cost Routing (LCR) For All Calls
Many Phone companies offer attractive rates for their National, Mobile and International calls. To
use their services however you will have to prefix all Internationals with a 4,5 or 6 digit access
code.
The Orchid PBX can be programmed to automatically insert the Phone companies access code
for all calls starting with 0, as follows:
To Prefix all calls on ALL lines with Carrier Call18185
Ext 201 Dial: Password (beep) * 35 18185 # (beep) Hang Up
To Cancel LCR Prefix
Ext 201 Dial: Password (beep) * 35 # (beep) Hang Up
If you only want the LCR function on one line say line 3:
Ext 201 Dial: Password (beep) * 34 03 18185 # (beep) Hang up
To Cancel LCR on line 3
Dial: Password (beep) * 34 03 # (beep) Hang Up
Accessing IP Calls
As currently configured you need to dial 9 to access the BT or Cable line to make outgoing calls.
If you also have an IP service connected to one or more of your lines you can program a digit 1 - 8
to access the IP service automatically.
Example 1: To assign Digit 7 to access IP service on lines 2 and 3
Ext 201 Dial: Password (beep) * 971 7 02 # (beep)
To Cancel Dial: * 971 # (beep)
Example 2: To assign Digit 8 to access IP services on line 3
Ext 201 Dial Password (beep) * 971 8 03 # (beep)
To Cancel Dial * 971 # (beep)
To make IP calls just dial 7 as in example 1 or 8 as in example 2.
NOTE: If your Extensions have been change for Direct Dial mode you need to
dial * in front of the 7 or 8 as above
11
Call Barring / Call Restrictions
The Orchid PBX has a very flexible Call Restrictions package which should enable you reduce
your phone Bill by eliminating unnecessary calls.
For example you can restrict individual or All extensions from calling premium rate numbers,
International numbers, mobile numbers or calls to the Speaking clock or Directory enquires.
Calls can also be limited to just any of the 99 System Speed Dial memories.
Call types such as Local, National, Mobile, International, Non Geographic, Directory enquiries etc
can be programmed into Call Groups.
CALL BARRING
There are Call barring groups 1 to 6,and each group can have up to 20 call types of up to 4 digits.
For Example Group 1 could contain Premium rate 09 and mobile 07 call types, Group 2 could
contain International calls to Asia 008 and Directory enquiries 118 etc. These groups
can be assigned to individual or all extensions.
Example 1.
To assign 09 and 07 into group 1 and 008 and 118 into group 2
Ext 201
Dial: Password (beep) * 57 1 09 # 07 * 57 2 008 # 118 # (beep) Hang Up
Example 2.
To assign 01 and 02 into group 3 and 100, 123, 00, 07 and 09 into group 4
Ext 201 Dial: Password (beep) * 57 3 01 # 02 * 57 4 100 # 123 # 00 # 09 # (beep) Hang Up
INTERNAL CALLS only Group 0
To assign Extensions for Internal calls only they should be assigned to Group 0. The system has
already been programmed for Group 0 to only allow internal calls. For example, you may have a
phone in your reception area or in a public area.
TO ASSIGN GROUPS 1 - 6 or 0 to Extensions
Example 1.
To assign Group 1 to all extensions (Group 1 may bar calls to 09 numbers)
Ext 201
Dial: Password (beep) * 54 1 # (beep) Hang Up
To Cancel Group 1 being assigned to All Extensions,
Ext 201
Dial: Password (beep) * 53 # (beep) Hang Up
Example 2.
To assign Group 2 to Ext 204 and Group 0 to Ext 208
12
Ext 201
Dial: Password (beep) * 51 2 0 4 2 # * 51 2 0 8 0 # (beep) Hang Up
To cancel Ext 204 being assigned to group 2
Ext 201
Dial: Password (beep) * 53 2 04 # (beep) Hang Up
To Assign Extensions to dial speed-dial memories ONLY
This is the ultimate cost saving feature to prevent unauthorized telephone use. In this mode, the
extensions can only call business related numbers; suppliers, customers or colleagues for
example.
We strongly recommend that you program emergency services numbers in to a memory when
using this feature.
Example: To assign extensions 207 and 208 to Dial system speed-dials only
Ext 201
Dial: Password (beep) * 51 207 92 # * 51 208 92 # (beep) Hang Up
To cancel Ext 207 & 208 being assigned speed-dials only
Ext 201
Dial: Password (beep) * 53 207 92 # * 53 208 92 # (beep) Hang Up
Call Barring on a Line by Line Basis
This is a useful feature if you want to bar certain call types on specific lines eg: You want your
colleagues to use Line 3 only for calls to Mobiles because you have fitted a VOIP gateway on
Line 3 and calls to mobiles will be cheaper.
To bar calls to Mobiles (07 numbers) on lines 1 and 2 ( Maximum 4 digits )
Extn 201 enter Password (Beep) * 58 1 07 # * 58
2 07 #
This will force your colleagues to use Line 3 to call a mobile as the call will not go through on lines
1 & 2.
They will have to dial # 3 before calling a mobile.
To access any line directly dial # followed by the line number
To Set Time Limit for Out-Going Calls
All or individual Extensions can be restricted to a maximum call time for each Outgoing call. The
maximum call time can be set for 1 to 60 minutes.
Example 1.
To restrict ALL extensions to 3 minutes per Outgoing call
Dial Password Beep * 93 03 # Beep Hang Up
To Cancel All Extensions being limited to 3 minutes for Outgoing calls
13
Dial Password Beep * 93 # Beep Hang Up
Example 2
To restrict Extensions 207 and 208 to 5 minutes for Outgoing calls
Dial Password Beep * 91 207 05 # Beep * 91 208 05 # Beep Hang up
To Cancel Extension 208 being limited to 5 minutes for outgoing calls
Dial Password Beep * 92 208 # Beep Hang up
NOTE - 1 minute before the end of time limit a beep will be heard every 15 seconds
System Speed Dials
Up to 99 telephone numbers can be stored into the PBX systems memory bank and can be dialled
by any Extension which has been Programmed to use this feature.
NOTE: Any Extension which has been programmed to use Speed-Dials can ALSO
store numbers into the memory bank.
The Administrator may or may not want certain Extension users to change, delete or add speeddials therefore the programming instructions are excluded from the Extension Userguide.
Only how to use the Speed-Dials is included
Storing Speed-Dials and Dialling Speed-Dials is the same sequence for "Dial 9" or " Direct dial"
extensions.
Assign Extensions for Speed Dialling
Example 1: To assign Extensions 201 and 202 for Speed Dialling;
Ext 201
Dial: Password (beep) * 40 201 1 # 202 1 # (beep)
Example 2. To assign ALL extensions for Speed dialling
Ext 201
Dial: Password (beep) * 40 201 1 # 202 1 # 203 1 # 204 1 # 205 1 # 206 1
# 207 1 # 208 1 # repeat up to 216 if required.
To Remove Extensions from using the Speed Dialling
Example to remove Ext 205
Ext 201
Dial: Password (beep) * 40 205 0 # (beep)
14
Storing Speed-Dial numbers
Store Speed-Dial numbers in locations 01-99. Up to 24 digits can be stored per Speed-Dial.
Any assigned Extension can add, delete or change a Speed-Dial memory (Please note these
instructions are not contained in the Extension Guide, they should be released at the discretion of
the Administrator)
Example 1. To store 01572 717888 into Speed-Dial location 01
* No Password needed *
Dial:
# * * 01 01572 717888 # (beep) replace the handset.
Example 2. To store 07722225678 into Speed-Dial location 33
Dial:
# * * 33 07722225678 # (beep) replace the handset
Dialling Speed Dial numbers
To call the number in Speed-Dial location 01, Dial ## 01
To call the number in Speed-Dial location 33, Dial ## 33
Deleting and changing a Speed-Dial number
To change a number you must delete it first
Example: To change the number stored in Speed-Dial location 01 to 01572 222333
Dial:
# * * 01 #
(beep)
Hang up The number is now deleted
Dial:
# * * 01 01572 222333 #
(beep)
Hang up
Calls On Hold
To Place a call on HOLD.
Incoming or Outgoing calls can be put on HOLD, this feature also enables you to answer another
incoming call:
Press RECALL # # # then hang up.
(Suggest RECALL ### should be programmed into a one touch phone memory.)
To RETRIEVE a call that has been put on HOLD
Dial # # * from your Extension or any other Extension.
15
To Place a call on HOLD and answer another Line that is ringing.
Dial RECALL ### and hang up.
When your phone starts ringing answer the call, or if your phone is not ringing dial # 7 to pick up
the call.
The second call can also be put on HOLD by dialling RECALL ### then hang up.
Dial ## * to connect back with the first call that was put on HOLD.
NOTE; A call can be put on HOLD for a maximum of 4 minutes . If you need to put the call on
HOLD for longer than 4 minutes, RETRIEVE the call before 4 minutes
and put in on HOLD again for a further 4 minutes.
Hot Line
This is a useful feature for Reception or emergency phones . When the handset is lifted the phone
automatically dials a given extension.
For this feature the factory default is to ring the operator on Extension 202 However the operator
Extension can be changed to another extension see p 7
Important Note: Do not change the extensions 201 or 202 to Hotline mode as this affects the
ability to program the system.
Example: To set Extension 216 to Hotline mode Dial the Password (Beep) * 51 216 91 #
To Remove the Hotline mode from Extension 216 Dial the Password (Beep) * 53 216 #
Music On Hold
The PBX 416+VM has an intermittent comfort tone which the caller hears while the call is being
transferred. However we recommend you make use of the external Music On Hold Port.This will
provide a variety of music and a more professional image. A standard CD player, fixed or portable,
can be connected to this port using a Mono Audio Cable with 3.5mm plugs connected at both
ends. The CD Player should have a “Repeat” function. If using a portable CD player, we
recommend you use a DC power adaptor, which is usually an optional extra.
To check or listen to Music On Hold
Ext 201
Dial:
Password (beep) * 2 4 # (beep) Music will be played for 10 secs
16
Auto Attendant (DISA)
All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the
PBX416+VM answers incoming callers and they will hear your personalised Outgoing Message
(OGM).
This enables you to instruct your callers to Dial 201 for Sales, 202 for accounts etc or 0 for the
Operator. Extension 202 is Operator 1 and Extension 203 is operator 2. If Operator 1 is busy the
call will go to Operator 2.
To record the Auto Attendant outgoing message (OGM)
You have up to 15 seconds for the OGM.
A Suggested message is as follows:
" This is Smith and Co. If you would like the Sales department please Dial 201, if you would like
Customer Services please Dial 208, and for all other enquiries, please Dial 0 for the operator"
Ext 201
Dial:
Password (beep) * 221 # (beep)
Record Message
Hang Up
To playback the Auto Attendant Outgoing Message (OGM)
Ext 201
Dial:
Password (beep) * 231 # (beep)
Listen to Playback Hang Up
OGM if the Extension is Busy
You can record a message to inform the caller to Dial 0 for the Operator because the Extension is
Busy.
The maximum message length is 7 seconds. A suggested message is as follows:
" I am sorry the Extension you require is Busy please dial 0 for the operator"
Ext 201 Dial:
Password (beep) * 222 # (beep) Record Message
Hang Up
To Playback the Extension Busy OGM
Ext 201 Dial:Password (beep) * 232 # (beep) Listen to Message
Hang Up
OGM if Extension is unanswered after 25 seconds.
You can record an OGM informing the Caller to Dial 0 for the operator because the Extension is
not answering. To record the Unanswered OGM, Max 7 seconds:
A suggested message is as follows "I am sorry, the Extension you require is not answering,
please Dial 0 for the operator"
Ext 201
Dial:
Password (beep) * 223 # (beep) Record Message
Hang Up
To Playback the Unanswered OGM
Ext 201 Dial:
Password (beep) * 233 # (beep) Listen to Message
Hang Up
17
To Assign Operator Extension(s) for the Auto Attendant mode
When the Caller Dials 0 for the operator, Extension 202 will ring, if 202 is busy extension 203 will
ring.
You can program the Extensions of your choice for Operator 1 or Operator 2, which will answer if
Operator 1 is busy.
To Change Operator 1
Ext 201 Dial:
Password (beep) *205 (Ext Number) # (beep)
Hang Up
To Change Operator 2
Password (beep) * 206 (Ext number) # (beep)
Ext 201 Dial:
Hang Up
To assign all Lines for Auto Attendant
Ext 201
Dial:
Password (beep) * 2 0 # (beep)
Hang Up
To assign a single Line for Auto Attendant
Example – To Assign Line 3 only to Auto Attendant
Ext 201
Dial:
Password (beep) * 2 0 0 3 # (beep)
Code Line
Hang Up
To remove the Auto Attendant feature from All Lines
Ext 201
Dial:
Password (beep) *21
# (beep)
Hang Up
Auto Divert to Operator
The factory default setting is for an Incoming caller to be cut off if they do not dial one of the
Extension options.
This can be changed so that the caller will divert to the Operator extension if they do not dial one
of the options.
On Extension 201 Dial Password (Beep) * 852 1 #
Please note that if a caller hangs up during the Out going message, the Operator Extension 202
will still ring.
If this becomes a problem you can always revert to factory default setting as follows;
Extn. 201 Dial Password (Beep) * 852 0 #
18
Auto-Fax Detect
In Auto Attendant mode the PBX can detect an incoming fax and automatically transfer it to a Fax
machine.
Example: Connect a fax machine to Extension 208
To assign Extension 208 to Automatically receive an incoming fax;
Ext 201 Dial:
Password (beep) * 27 208 # (beep)
Hang Up
To cancel Auto fax detect
Ext 201 Dial:
Password (beep) * 27 #
(beep)
Hang Up
To Assign single digit for Auto Attendant operation
This feature enables your incoming callers to dial a single digit to access Extensions eg: Press 1
for Sales, 3 for Service, 4 for Accounts etc.
To activate single digit operation
Ext 201 Dial: Password (beep) * 29 1 # (beep)
Hang Up
To Cancel single digit operation
Ext 201 Dial: * 29 0 # (beep)
Hang Up
To assign Single digits for an Extension or Extensions
Example 1: To assign Extensions 201,202,and 203 to Digit 1.
These Extensions will ring in turn , if 202 takes a call 203 will ring next.
Ext 201 Dial:Password (beep) * 150 1 201 # * 150 1 202 # * 150 1 203 # (beep) Hang Up
Example 2: To assign Extensions 204 to 205 to Digit 5.
Ext 201 Dial:* 150 5 204 # * 150 5 205 # (beep)
Hang Up
Note: To change the Extensions assigned to a Digit you must first clear the Programming as
follows:
Ext 201 Dial: Password (beep) * 140 Digit # (beep)
Hang Up
19
Day Night Service Using Auto Attendant On/Off
The Auto Attendant mode can be set to switch on or Off at different times.
For example you may want the Auto attendant mode to be on Evenings and Weekends or you
may want the Auto Attendant on During the working week and
off at Evenings and Weekends so that an Answering machine can take messages.
NOTE: Please make sure you have set the system clock ( see page 7)
Example1
To turn the Auto Attendant on at 9 am and off at 6 pm. Monday to Friday
and on all day Saturday and Sunday:
Dial Password * 01 1234 # Beep * 87 0900 1800 1 # Beep
* 891
6(dow) 1 # Beep * 892
7 (dow) 1 # Beep Hang up
Where Day of the week (dow) is 1 for Monday , 2 for Tuesday …….7 for Sunday
Example 2: To turn the Auto attendant on at 6pm and off at 9am Monday to Friday
and off at weekends.
Dial Password * 01 1234 # Beep * 87 1800 0900 1 # Beep * 891 6 0 # * 892 7 0 # Beep
Hang up
Note, 1 = Auto attendant on, 0 = Auto attendant off
Extension Features
Confirm Extension number
If you have a Caller Display phone you can confirm the Extension number.
Dial: # * 9 hang up, the phone will ring and the display will show 6 digits. The first 3 digits
show the Extension Jack number ie; 004 and the last 3 digits show the Extension number ie; 204
Operator Call
Any extension can Dial: 0 and they will be automatically connected to Extension 202.
If 202 is busy they will be connected to 203.
Ringback on Busy
If the Extension you call is busy you can enter Ringback mode by Dialling
Recall (R) # # 0 0 and hang up.
When the Extension is Free your phone will ring, lift the handset and the Free Extension will ring
automatically.
20
Transfer calls when busy
This feature enables you to transfer Internal and External calls to another Extension if you are
engaged on a call.
To Activate Transfer Dial: # * 1 Ext no
To Cancel Transfer when engaged Dial: # * 1 00
Transfer All calls to another Extension
To transfer all calls to another Extension Dial: # * 2 Ext no
To cancel the transfer of all call Dial: # * 2 00
Transfer all calls to your secretary
To transfer all calls to your secretary Dial: # * 6 Ext No
In this mode only the Secretary can call your Extension.
To cancel calls being transferred to your secretary Dial: # * 6 00
Do not disturb mode
If you do not want to receive internal or external calls Dial: # * 71 and hang up.
To cancel "Do not disturb" mode Dial: # * 70
To select a specific line on a “Call By Call” basis
The Extension can either be in “Dial 9 for a Line” Mode or Direct Dial Mode.
Lift Handset & Dial:
# 1 (For Line 1)
# 2 (For Line 2)
# 3 (For Line 3) etc
When in Direct Dial Mode, please remember to add a * in front of the above examples.
* # 1 (For Line 1) for example
Power Failure
In the event of a power failure the exchange lines will automatically be extended as follows:
Line 1 to 201
Line 2 to 202
Line 3 to 203
Line 4 to 204
21
Remote Programming
This is a useful feature if a company has several offices, it enables the Administrator to program
PBX features including Speed Dial memories, remotely. It also enables your PBX provider to
assist you in setting up the system.
To program the system remotely call the PBX and get transferred to Extension 201, the person on
Extension 201 should be instructed to Dial RECALL (R) then # * # *.
You can now program the System as required, NO NEED to dial the system password before
programming.
Alternatively the person on 201 of the system that needs programming can call you, Dial RECALL
(R) followed by # * # * both parties should hang up when programming is completed.
Caller Display
The Caller Display feature is subject to Network connection, check with your line provider.
When this feature is activated on your line and providing you have compatible Caller Display
Telephones, the Telephone numbers of incoming callers will be displayed and logged on
Extensions.
Caller Display Extension to Extension
This feature is provided by the PBX plus and is not subject to Network connection.
Providing you have compatible Caller Display telephones when an Extension calls you internally
their Extension number will be displayed. For example, if Ext 208 calls you 00208 will be displayed
on the LCD.
Many Corded and Digital cordless phones have their Phone Book and Caller Display features
linked. If a Caller Display number is matched with a number in the phone book the Name allocated
to that number will be displayed on the LCD.
For example, if Ext 208 is allocated as the reception phone:
On your Caller Display phone enter the telephone number 00208 in to the phone book memory
followed by "Reception phone".
If anyone calls you from Extension 208 "Reception Phone" will be displayed on the LCD
22
Setting up the Voice Mail Box
The Administrator must immediately change the administrator password
Otherwise any extension will able access and program the system.
Please note the administrator will have two passwords: one for their own mail box messages and
another for administrator rights.
On extension 201 Dial # 88
Voice prompts will instruct you to enter your extension number (201) followed by #
Followed by extension password (Currently set at factory default 1234)
Then as the administrator you will be asked to dial 9 followed by the extension password again.
You will then be instructed to dial 1 to change the administrator password.
In future to enter as the administrator on any extension, lift handset
And dial # 88 follow the prompts and then when asked to dial 9 as the administrator enter the new
password.
As Administrator you can carry out the following:
•
•
•
•
Reset any extensions password
Delete any extensions voicemail messages
Delete All extension voice mail messages
Reset voice mail system
To carry out any of the above follow the voice prompts.
NB The total system recording time is 4 hours, therefore from time to time the administrator should
delete some mail box messages.
Setting Up BT’s Call Divert
A service provided by BT or Cable via your line provider.
The System reacts to * and # commands. Therefore in order to set up or remove Call Divert on
say line 1, you need to dial #1 followed by the Call Divert Set Up Code provided by BT ie *21*
etc…
The System will now ignore the * and # commands on line 1.
If you need to access lines 2 or 3 to set up or remove call Divert dial #2 for line 2 or #3 for line 3.
23
Trouble Shooting
The factory default settings are as follows:
•
•
•
•
All Extensions are Dial 9 For a Line.
Extension 201 to 204 ONLY ring on incoming calls
Call restrictions removed on all extensions
Auto Attendant (DISA) OFF.
To Reset the System to Factory Default settings
Ext 201 Dial: Password (beep) * 6000
# (beep)
Hang Up
Reset Password
Ext 201 Dial:
* 0 3 03 03 # (beep)
Hang Up
The Password will be re-set to factory default 1234.
No Dial Tone on Extension Handsets…?
•
The PBX is compatible with 2 wire phones only, if they are 4 wire, we recommend using the
Orchid Easy Install Adaptors. To check if the phone is 2 wire compatible, look at the small
RJ11 plug that connects to the phone, if it is 2 wire it will only have 2 connections like the
black cable below.
•
Do you dial 9 for a line, dial the number and are unable to get through? It could be that your
BT service is Feature Line which requires you to dial 9 to make outgoing calls.
If so you will need to dial 9 to get a line and 9 again followed by the number.
If you are on “Feature Line” we recommend you convert all extensions to “Direct Dial”
mode.
See Page 10 of the Admin User Guide. In Direct Dial mode, as soon as you go Off Hook to
make a call, you will get a BT line immediately, therefore, you will only have to dial 9 ONCE
before the telephone number.
Unable to Dial 9 for a line…
•
Ensure that the phone connected is in TONE dialling mode and NOT Pulse dialling mode.
24
On Incoming calls, not ALL extensions ring…
•
The factory default setting will make only extensions 201 to 204 ring on incoming calls. See
page 5 of the Admin Guide for instructions to make other extensions ring on incoming calls.
•
Check to ensure that the phone is NOT 4 wire, if it is, you will need to use Orchid Easy
Install Adaptors or if the phone is plugged in to a secondary socket you will need to replace
the secondary socket for a master socket.
•
Ensure the ringer setting on the phone is set to ON.
I am unable to call another extension…
•
Ensure the power supply is on, the Power LED on the PBX should be on.
•
Is the extension in Direct Dial Mode?
If so, you will need to dial * then the extension number required.
I am unable to transfer calls…
•
You must use Recall or ‘R’ button when transferring calls, please ensure the Recall type is
set to TBR (Time Break Recall). A TBR – ELR switch is normally located on the base of the
phone.
I am unable to program the PBX…
•
ALL programming must be done from extension 201.
•
Make sure the phone being used to program is set to TONE not PULSE dialling mode.
•
Dial the password (* 01 1234 #) before entering programming strings. You will hear a
confirmation beep (beep) when the password or any programming sequence is entered
correctly.
•
If extension 201 is in Direct Dial Mode, the password needs to be entered as * * 01 1234 #.
I want to add a PDQ (Credit Card) Machine to the system
It is important that the PDQ machine is connected to one of the extension ports and not directly to
a phone line. Connecting to the phone line will cause false rings. When connecting to an
extension make sure the extension is programmed for direct mode (no need to dial 9 for a line)
see page 10
Contact Orchid for more assistance
You can email us at the following address with any further enquiries regarding the Orchid PBX
Range. [email protected]
25
Technical Specifications
Capacity:
4 Lines and 16 Extensions
External sockets:
Line and Extensions terminated on RJ11 sockets.
External Music socket 3.5 mm Mono
Communication channels:
7
Transmission loss:
Extension to Extension < 1.5 dB
Extension to Exchange < 2 dB
Ringing Current:
AC65V/50Hz
Balance about earth:
* 300Hz...600Hz < 40dB
* 600Hz...3400Hz< 46dB
Dialling mode:
DTMF
Signalling:
Internal Dial tone 400 Hz continuous Sine wave
Internal Ring tone 400 Hz 1s on/4s off
Internal Busy tone 400 Hz, sine wave, 0.3s on/0.3s off
Caller Display:
Receive; DTMF and FSK (Bell 202)
Send; FSK (Bell 202)
Power Supply:
AC230V/12W
Secondary 24V and 5V
Approvals:
CE and RoHS compliant
26
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement