HUAWEI MediaPad 7 Youth 2 FAQs
HUAWEI MediaPad 7 Youth 2 FAQs
Issue:01
Date:20140422
HUAWEI TECHNOLOGIES CO., LTD.
1 0BSystem and update
1
System and update
1.1 Why does my HUAWEI MediaPad 7 Youth 2
constantly crash?
If you install applications that have not passed the Google compatibility test on your
HUAWEI MediaPad 7 Youth 2, the system may be unstable or even crash.
It is recommended that you download applications only from the Play Store.
If your HUAWEI MediaPad 7 Youth 2 is experiencing frequent crashes, perform a hard restart
by pressing and holding the power button for about 10 seconds.
1.2 Will data be erased if I update my HUAWEI MediaPad
7 Youth 2?
Updating your HUAWEI MediaPad 7 Youth 2 using a downloaded update package will erase
some personal data, such as your accounts, custom settings, installed applications, contacts,
messages, email settings, browsing history, and bookmarks, but videos and images you saved
on your HUAWEI MediaPad 7 Youth 2 will not be erased. This method is not recommended.
Performing the online update over your HUAWEI MediaPad 7 Youth 2 will not erase your
personal data and is recommended. For details, see the version description.
To avoid loss of important data, it is recommended that you back up your data before updating
your HUAWEI MediaPad 7 Youth 2.
1.3 Why can't I power on my new HUAWEI MediaPad 7
Youth 2?
When you receive your HUAWEI MediaPad 7 Youth 2, its battery may be without charge.
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1 0BSystem and update
Charge it more than 15 minutes before attempting to power it on.
1.4 Why doesn't my charging icon appear when I charge
my HUAWEI MediaPad 7 Youth 2 when it is off?
Your HUAWEI MediaPad 7 Youth 2's system may be unstable when the battery level is
extremely low. Charge your HUAWEI MediaPad 7 Youth 2 more than 15 minutes and check
again.
1.5 How do I make my HUAWEI MediaPad 7 Youth 2
charge faster?
Use the provided charger and do not use your HUAWEI MediaPad 7 Youth 2 while charging.
1.6 Why can't I set the date and time on my HUAWEI
MediaPad 7 Youth 2?
You may have set your HUAWEI MediaPad 7 Youth 2 to use the network date and time. To
manually set the date and time:
1-2
Settings > Date & time.
1.
On the home screen, touch
2.
Clear the Automatic date & time check box.
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1 0BSystem and update
3.
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Follow the onscreen instructions to set the date and time.
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1-3
2 Mobile network and Wi-Fi
2
Mobile network and Wi-Fi
2.1 Why does the Wi-Fi connection disappear when I send
files via Bluetooth?
The Bluetooth and Wi-Fi functions use the same antenna. When the Bluetooth occupancy is
high, the Wi-Fi performance is degraded or the Wi-Fi connection may be disconnected.
2.2 Why is the power consumption heavy when Wi-Fi is
on but my HUAWEI MediaPad 7 Youth 2 isn't connected
to any network?
By default, the Wi-Fi network search strategy on your HUAWEI MediaPad 7 Youth 2 is
"Never Sleep." The Wi-Fi chip keeps working even when there are no available networks,
resulting in high power consumption. If you turn off the display, the Wi-Fi chip stops
searching and automatically powers off after about 10 minutes.
To save battery power, turn Wi-Fi off when there are no Wi-Fi networks available.
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2-1
3 2BApplications
3
Applications
3.1 Can I open more than one web page in the browser?
Yes. You can open multiple tabs and switch between them.
3.2 Can I view web pages anonymously?
Yes.
On the home screen, touch
tab.
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Browser >
> New incognito tab to create an incognito
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3 2BApplications
Web pages viewed in an incognito tab are not recorded in the browsing history or search
history on your HUAWEI MediaPad 7 Youth 2, but files downloaded or bookmarks created
from the incognito tab are saved.
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3 2BApplications
3.3 Can I search for content on a web page?
Yes. On the browser screen, touch
to start searching.
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> Find on page, and follow the onscreen instructions
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3-3
3 2BApplications
3.4 Can I synchronize bookmarks between my HUAWEI
MediaPad 7 Youth 2 and other devices?
Yes. Log in to your Google account, and then you can use the native browser to synchronize
your bookmarks with Google Bookmarks.
3.5 Does my browser support offline reading?
Yes. The native
reading.
1.
3-4
Browser on your HUAWEI MediaPad 7 Youth 2 supports offline
On the home screen, touch
reading, and touch Browser >
Browser, open the page you want to save for offline
> More > Save for offline reading.
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3 2BApplications
2.
When you are disconnected from the Internet, perform either of the following steps to
read offline using the browser:
−
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On the home screen, touch
Browser >
> Saved pages.
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3 2BApplications
−
On the home screen, touch
saved page.
Browser. In the address box, enter the URL of the
3.6 How do I clear my browser's cache and browsing
history?
On the home screen, touch
Browser >
and follow the onscreen instructions.
3-6
> More > Settings > Privacy & security,
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4 3BMessaging, emailing, and texting
4
Messaging, emailing, and texting
4.1 Can I configure more than one email account on my
HUAWEI MediaPad 7 Youth 2?
Yes.
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
If you have not configured any email accounts, touch
onscreen instructions.

If you have already configured an email account, touch
Add account, and follow the onscreen instructions.
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Email, and follow the
Email >
> Settings >
4-1
4 3BMessaging, emailing, and texting
For details about your email account settings, contact your email service provider.
4.2 How do I attach files to an email? Is there any
restriction on the attachment size?
When writing an email, touch
to add an attachment.
The size of a single attachment must not exceed 5 MB.
Different email servers support different sized attachments. If the size of an attachment exceeds the size
allowed by the receiving email server, the email can't be sent.
4.3 How often does my inbox refresh? Will I be informed
of new emails?
When configuring the Email application for the first time, you will be asked to set how often
the inbox refreshes.
To view or modify the refresh interval:
1.
4-2
On the home screen, touch
Email >
> Settings.
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4 3BMessaging, emailing, and texting
2.
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Touch an email account, and choose Sync schedule.
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4 3BMessaging, emailing, and texting
If new emails are detected when the inbox refreshes, your HUAWEI MediaPad 7 Youth 2 will
display a new email icon in the status bar.
4.4 After I connect my HUAWEI MediaPad 7 Youth 2 to a
computer, can I synchronize emails from Microsoft
Outlook on the computer to my HUAWEI MediaPad 7
Youth 2?
No. You can synchronize contacts and calendars but not emails from Microsoft Outlook.
4-4
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5 4BCamera, music, and video
5
Camera, music, and video
5.1 How do I find or change the preferred save location of
my photos and videos?
On the viewfinder, touch
to access the camera settings screen. Then touch
to
view the Preferred save location of photos and videos. Touch Preferred save location to
change the default save location of your photos and videos.

If the preferred location is set to the microSD card, you can view your photos and videos
under

File Manager > Local > SD card > DCIM > Camera.
If the preferred location is set to the internal storage, you can view your photos and
videos under
File Manager > Local > Internal > DCIM > Camera.
5.2 Can I tag location data to my photos?
Yes. To do so:
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Settings > Location access.
1.
On the home screen, touch
2.
Select GPS satellites to turn on GPS.
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5 4BCamera, music, and video
3.
5-2
On the viewfinder, touch
and select GPS tag.
to access the camera settings screen. Then touch
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5 4BCamera, music, and video
4.
On the viewfinder, take a photo after
with location data.
stops blinking. The photo will be tagged
To view the location information for a photo, touch
screen.
> Details on the photo browsing
5.3 Why can't I open a picture, audio clip, or video?
Possible causes are as follows:

Your HUAWEI MediaPad 7 Youth 2 does not support the file format. Supported image
formats include PNG, GIF, JPG, and BMP. Supported video and audio formats include
MP3, WAV, OGG, MID, AMR, MP4, and 3GP. For files in other formats, you may need
to use third-party applications.

The file is corrupted. Download another copy of the file and try opening it again.

The file is copyright-protected. Obtain a non-copyright-protected version of the file.

The battery power is low. Charge your HUAWEI MediaPad 7 Youth 2 and try again.

Your HUAWEI MediaPad 7 Youth 2 is running out of storage space. On the home screen,
Settings > Storage to view the available storage space. If you have
touch
insufficient storage space, your memory may also be low. Delete or close some
applications to free up some storage space and memory.
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5 4BCamera, music, and video

5-4
In rare instances, an unknown error may have occurred. Restart the applications in
question or your HUAWEI MediaPad 7 Youth 2.
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5 4BCamera, music, and video
5.4 Why can't my HUAWEI MediaPad 7 Youth 2 play
online videos?
Your browser may not support Adobe Flash Player, or the flash player you have installed may
not support the video format. You can try another browser or update your flash player.
5.5 Why is the online video player unexpectedly
terminated when I'm watching online videos?
Possible causes are as follows:

Your network connection is not working properly.
Make sure you have Internet access or restart your HUAWEI MediaPad 7 Youth 2.

The online video player is incompatible with your HUAWEI MediaPad 7 Youth 2.
You can try using another online video player.
5.6 How do I find the save location of recordings?
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Sound Recorder >
1.
On the home screen, touch
clips.
2.
to the right of the desired recording clip. On the displayed Details screen,
Touch
check the save location of the clip.
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to access the list of recording
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6 5BDevice connection and data sharing
6
Device connection and data sharing
6.1 Can my HUAWEI MediaPad 7 Youth 2 function as a
USB host? Can it work with an external USB flash drive,
mouse, or printer?
No.
6.2 How do I transfer files between my HUAWEI
MediaPad 7 Youth 2 and a Mac?
1.
Download and install Android File Transfer to
http://www.android.com/filetransfer/ or a third-party website.
your
Mac
from
2.
Connect your HUAWEI MediaPad 7 Youth 2 to the Mac using a USB cable.
3.
Start Android File Transfer. You can then transfer files between your HUAWEI
MediaPad 7 Youth 2 and the Mac.
6.3 Why does the MTP drive installation fail after I
connect my HUAWEI MediaPad 7 Youth 2 to a computer?
The MTP drive must be used in conjunction with Windows Media Player 11 or later. Make
sure Windows Media Player 11 or later is installed on the computer before you install the
MTP drive. Then perform the following steps:
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1.
Connect your HUAWEI MediaPad 7 Youth 2 to a computer using a USB cable.
2.
On the screen displayed on your HUAWEI MediaPad 7 Youth 2, touch PC Suite
(HiSuite).
3.
Open the new disk drive and double-click autorun.exe.
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6 5BDevice connection and data sharing
6.4 What do I do if no new disk drive is displayed for my
HUAWEI MediaPad 7 Youth 2 after I connect it to a
computer?
Try either of the following:

Check that you have installed Windows Media Player 11 or later on your computer.

If your HUAWEI MediaPad 7 Youth 2 is connected to a computer running Windows XP
or earlier, follow the onscreen instructions on the computer to install the driver for your
HUAWEI MediaPad 7 Youth 2.
If the problem persists and you only want to synchronize media files between your HUAWEI
MediaPad 7 Youth 2 and the computer, use Windows Media Player 11 or later.
6.5 Why can't my HUAWEI MediaPad 7 Youth 2 be
detected by other Bluetooth devices?
Possible causes are as follows:

Your HUAWEI MediaPad 7 Youth 2 is not visible to other Bluetooth devices.
Go to the Bluetooth settings screen and touch the name of your HUAWEI MediaPad 7
Youth 2 to make it visible to other Bluetooth devices.
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6 5BDevice connection and data sharing
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6 5BDevice connection and data sharing

The Bluetooth visibility has timed out.
On the Bluetooth settings screen, touch
> Visibility timeout, and select a period
to reset your HUAWEI MediaPad 7 Youth 2's visibility.
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6 5BDevice connection and data sharing
6.6 Can I share .apk files via Bluetooth?
Yes.
In File Manager, touch and hold the .apk file you want to share. From the displayed File
options dialog box, touch Share > Bluetooth.
6.7 Why can't I transfer files to another Bluetooth device
that I've already paired with?
Possible reasons are as follows:
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
The other Bluetooth device has not responded to your file transfer request in time.

The other Bluetooth device does not support the format of the file you are trying to send.

The distance between your HUAWEI MediaPad 7 Youth 2 and the other Bluetooth
device is over 10 meters.
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7 6BStorage and file manager
7
Storage and file manager
7.1 How do I change the default storage location on my
HUAWEI MediaPad 7 Youth 2?
On the home screen, touch
Settings > Storage > Default storage location. From the
displayed option menu, touch SD card or Internal storage.
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7 6BStorage and file manager
7.2 Why is my HUAWEI MediaPad 7 Youth 2's storage
different than what is advertised?
The advertised storage is the internal storage, about 2 GB of which is used to store system
files. The storage space displayed on your HUAWEI MediaPad 7 Youth 2 is the remaining
storage space used to store installed applications, downloaded files, and temporary data
generated by applications.
7.3 How do I view the available storage space in my
internal storage and microSD card?
Touch
Settings > Storage to view the storage details.
7.4 How do I find my downloaded applications?
Your installed applications, downloaded files, and temporary data generated by applications
are saved to the default storage location of your HUAWEI MediaPad 7 Youth 2.
To view the default storage location, on the home screen, touch
Settings > Storage >
Default storage location. You can then view the default storage location from the displayed
dialog box.
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7 6BStorage and file manager
7.5 Can I move applications installed in the internal
storage to a microSD card?
Yes. By default, third-party applications are installed to your HUAWEI MediaPad 7 Youth 2's
internal storage. If your HUAWEI MediaPad 7 Youth 2 has a microSD card inserted:
On the Settings screen, touch Manage apps, select the applications you want to move to the
microSD card, and touch Move to SD card. Note that some applications may not be able to
be moved.
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7-3
8 Screen and display
8
Screen and display
8.1 What can I do if my HUAWEI MediaPad 7 Youth 2's
touchscreen doesn't work properly after I use it for a long
time?
Try restoring factory settings or update your HUAWEI MediaPad 7 Youth 2. If the problem
persists, contact an authorized Huawei service center.
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9 8BOthers
9
Others
9.1 How do I save battery power?

Turn off the screen when your HUAWEI MediaPad 7 Youth 2 is not in use.

Set the screen timeout period to a small value.
On the home screen, touch
timeout period.

Lower the screen brightness.
On the home screen, touch
screen brightness.
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Settings > Display > Sleep to select a short screen
Settings > Brightness, and drag the slider to lower the
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9 8BOthers
9-2

Use a headset instead of the speaker for calls and music.

Turn off Bluetooth when you do not need it.
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9 8BOthers

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Turn off Wi-Fi when you do not need it.
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9 8BOthers

9-4
Turn off GPS when you do not need it.
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9 8BOthers
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