Gear Up Your PBX

Gear Up Your PBX
Gear Up Your PBX
Cut Costs, Boost Profits
WWW.3CX.COM
+44 (20) 3327 2020
Gear Up Your PBX
Cut Costs, Boost Profits
Evolve Your Communications With 3CX
3CX is a software based PBX that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the
inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognized for its innovation
and cutting-edge technology.
Take your Extension Anywhere
Halve your Telephone Bill and Increase Sales
3CX includes clients for smartphones and Mac or Windows laptops that allow users to
With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP
use their office extension from anywhere, seamlessly integrated as if they were in the
trunks, WebRTC, free calling to remote extensions and offices and reducing the number
office. Not only are all calls to the office free of charge, but employees can leverage one
of fixed telephony lines. With the CRM integration, agents get a customer name rather
single number and make a professional impression.
than a number.
• Take your extension everywhere you go
• Save on call costs by lowering mobile & customer service number bills
• All calls are free of charge – slash your mobile phone bills
• Easily add and remove extensions – no per user license
• Increase productivity – work from anywhere
• Know who’s calling with CRM integration -increase customer satisfaction
• One number – Don’t give out your personal mobile number
• Leverage existing hardware, wiring and low cost open standard hardware
Take control of your PBX
Virtualize with Hyper-V & VMWare
An Easy to Install and Manage PBX
Plug and Play Configuration of Phones,
Gateways & SIP Trunks
Easy, Network-Wide Management of
IP Phones & Softphones
Virtualize with Hyper V and VMware or
Install on Existing Server
Plug-in an IP Phone or Gateway to your network and 3CX
With 3CX you can manage your IP Phones from within the
The power of 3CX lies in the fact that it is entirely software
will automatically configure them, saving you countless
3CX Management Console. Deploy new firmwares on
based. Leverage your existing servers and take full advan-
hours of configuration time and removing the learning
many phones with a few mouse clicks. Guaranteed interop
tage of their power and reliability, without having to add
curve. Connect a SIP trunk within minutes with pre-config-
with supported IP Phones gives you peace of mind when
yet another difficult to manage “appliance” to your server
ured templates for most popular SIP trunk providers,
updating your phones. The 3CX clients for smartphones
room. Get easy backup and redundancy to boot with
including end to end support from 3CX.
can easily be deployed via email, whilst software updates
Hyper V or Vmware!
are automatic, eliminating help desk calls.
• Configuration templates for supported IP Phones, SIP Trunks, Gateways
• Upgrade IP Phone firmwares from the 3CX Management Console
• Completely software based
• No need to figure out complex IP Phone / Gateway or SIP Trunk settings
• Each new IP Phone firmware is tested by 3CX to avoid interop issues
• Leverage existing servers
• Guaranteed interop and support from 3CX for end to end solution
• Reprovision, reboot IP phones remotely
• No need to add another ‘black box’ appliance to your server room
• Inbuilt template for easy configuration of VoIP Providers / SIP Trunks
• Configure advanced IP phone options from the console
• Easy backup and redundancy to boot with Hyper-V or Vmware
Slash your Phone Bill
Use SIP trunks, WebRTC & Softphones
Slash your Telco and Travel Costs!
Reduce your Phone Bill by 80%
A PBX Which Doesn’t Break the Bank
Cut Travel Costs With Integrated
Web Conferencing
Teleworkers or people working from outside the office can
Traditional PBXs or indeed black box appliances are
3CX’s integrated web conferencing solution saves you
make calls free of charge – saving you significant charges.
difficult to scale. Add more extensions and you are hit by
travel time and money by allowing users to host web meet-
Connect remote offices by using bridges and all calls
licensing costs, underpowered hardware or you run out of
ings and enjoy face-to-face communication wherever they
between offices are free. International DIDs and IP
ports. Not so with 3CX – add extensions, lines, features at
are. Attend meetings around the world with the cutting
Telephony allow customers to call you cheaply and
no cost and avoid dreaded PBX replacements!
edge WebRTC technology of 3CX WebMeeting.
• Connect remote offices with bridges and eliminate interoffice call charges
• No per extension licensing
• Eliminate expensive Web Conferencing Services
• Teleworkers or traveling sales people make free office calls
• Scale up to thousands of lines and extensions without extra hardware
• All 3CX users licensed free of charge
• Save on monthly call costs using SIP trunks
• No additional training is required
• Save on call conferencing costs
• Leverage WebRTC & reduce 800 number phone bills
• Unified Communications features at no additional cost
• No monthly subscription fees
increase customer satisfaction.
Unified Communications
Presence, Chat, Voicemail, Fax 2 Email
Unified Communications Made Easy
See Presence of Colleagues
Deliver Faxes & Voicemail to Inbox
Instant Messaging / Text chat
The ability to view the status of other colleagues (“Pres-
Inbound faxes are converted to PDF and forwarded to
Allow employees to communicate together via text chat,
ence”) is a great time saver avoiding unnecessary call
users via e-mail, without requiring any fax server software.
without the need to rely on third party internet messaging
transfers or voice mail tags and makes managing and
Likewise voicemails are converted to sound files and
systems. 3CX users can send and receive text messages via
working with remote employees easier than ever. Need
forwarded via e-mail.
the 3CX Windows, Mac, iPhone and Android clients from
anywhere.
some quiet time to finish a project? Customize your status
and prevent any annoying disturbances.
• Eliminate expensive voice mail tags
• Forward voicemails to inbox
• No need for third party messaging systems
• Avoid unnecessary call transfers that irritate customers
• Listen to voicemails without calling in
• Send text messages, links and more at no additional cost
• Visible from all 3CX clients: Mac, Windows, iOS & Android
• Faxes are received as PDF files in your email
• Available on Mac, Windows, iOS and Android
Office Without Limits
Make calls anywhere using Android, iPhone, Mac & Windows
Unparalleled Mobility with 3CX’s Leading Android and iOS VoIP Clients
Acclaimed Android and iOS VoIP Clients
Use Your Extension From Anywhere
Easy to Configure and Manage
3CX features native Android and iOS VoIP clients that are
With the 3CX VoIP clients for Android and iOS you can take
The 3CX clients for Android and iOS utilise VoIP and are
continuously updated and tested and set the standard for
your extension wherever you go. 3CX delivers the one
easy to setup and manage. The clients can be automatical-
mobile phone VoIP clients. With an inbuilt tunnel to avoid
number concept meaning that you no longer have to give
ly provisioned from the 3CX Management Console, reduc-
remote firewall issues, calling from over 3G or from any
out your mobile number. Set your status so your
ing help desk calls. Because of the inbuilt tunnel, the 3CX
Wifi hotspot is extremely reliable. 3CX Android and iOS
colleagues can see whether or not you are available to take
clients work seamlessly across all firewalls, making them
clients fully support PUSH, allowing the phone to be on
a call.
even more reliable.
• Most advanced and reliable Android & iOS VoIP clients on the market
• Make and receive calls from your smartphone – at no cost
• Remotely configurable via email, no hassle setup
• No additional licensing costs for softphones
• Set your status to available, away and out of office from your smartphone
• Easily setup conference calls
• “PUSH” notifications save mobile battery life
• One number concept
• Fully integrated, thus easy to use
• Inbuilt SIP tunnel/proxy resolves any remote firewall issues
• See the presence of your colleagues from anywhere
• SIP Forking – use all clients simultaneously
standby and save battery life.
Control Your Deskphone From
Your Desktop with Inbuilt Softphone
Powerful, Easy to Use Softphones for Windows and Mac Included
Use Inbuilt Softphone to Make and
Receive Calls
Manage your Calls with the 3CX
Switchboard
Integrates with Office 365, Google, Outlook
& Others!
With 3CX’s softphones for Mac and Windows you can
3CX includes a powerful switchboard function that can be
Launch calls directly from your CRM package. Inbound
manage your calls from you desktop and make and receive
tailored to the way you want to view and manage your
calls are matched to customers based on the caller ID and
calls via the office phone system from your computer,
phonecalls. With 4 different views to choose from it can
logged in your CRM system. Accurate call journalling of
even whilst out of the office. Using a headset you can even
cater to any job role.
inbound and outbound calls with call duration allows you
to generate insightful reports on customer and agent
use a 3CX Client as a full deskphone replacement.
activities.
• Launch calls on your IP Phone from your desktop with CTI mode
• No additional softphone licensing fees
• Drag and drop calls for quick transfer
• Use Office 365, Google contacts or Internal Phonebook
• Easy to use and manage
• Ideal for Call Centers – includes Wallboard and Q-Manager view
• Launch calls from your CRM
• Work seamlessly as if you were in the office and save on call costs
• View the presence of colleagues easily
• Converts cryptical Caller ID to a customer name
• Receptionist view allows easy management of incoming calls
• Detailed reports on customer and agent activities, no manual call logging
Web Conferencing
Clientless via WebRTC with 3CX WebMeeting
Integrated, Free Web Conferencing
Hassle Free Web Conferencing with WebRTC
Video Conferencing for All
Advanced Features for Ultimate
Collaboration
3CX harnesses Google’s revolutionary WebRTC technolo-
With 3CX, companies of all sizes can now take advantage of
Being integrated with 3CX in addition to its rich feature-set
gy, which enables video and voice communications to take
video conferencing as an advanced collaboration and
and user-friendliness, 3CX WebMeeting improves employ-
place through the internet browser, meaning that partici-
online meeting tool. Avoid paying a monthly subscription
ees’ productivity and collaboration while its WebRTC
pants will be able to seamlessly join meetings without the
fee for each user and implement open standard peripher-
integration and web-based functionality ensures incredi-
need to download any additional software or plug-ins.
al hardware for an inexpensive solution. Unlimited users
ble ease of use. Participants can join without the need to
means inefficient and unprofessional account sharing is
login anywhere and easy setup of ad hoc meetings makes
eliminated.
launching conferences a breeze for both participants and
organizers.
• Clientless
• Pricing based on number of participants, no per user licensing
• Plugin & download free web conferencing
• One-Click Conference
• Unlimited users no matter which package you choose
• Remote control and assistance for quick & easy troubleshooting
• Interoperability with VoIP and video
• No per month costs, just one low, yearly payment
• Pre-upload PowerPoint & PDFs for crisp, responsive delivery
• Bandwidth Management and Control
• Integrated with 3CX – free for up to 10 participants
• Easy to use polling tool for feedback
Features Comparison: Free Edition vs Commercial Editions
General Features
PBX Edition (Free)
Standard
Extensions
Pro/Enterprise
Unified Communications
PBX Edition (Free)
Standard
Pro/Enterprise
Unlimited
Unlimited
Unlimited
Setting Up Conference Calls
•
•
Number of Simultaneous Calls Supported
8
4=>1,024
4=>1,024
See the Presence of Your Colleagues
•
•
Call Logging
•
•
•
Receive Voice Mail via Email
•
•
•
•
•
Receive Faxes via Email as PDF
•
•
•
Call Reporting
Call Forward on Busy or No Answer
•
•
•
Integrated Fax Server
•
•
Call Routing by DID
•
•
•
Integrate Offices with 3CX Bridge
•
•
Auto Attendant / Digital Receptionist
•
•
•
Advanced Forwarding Rules
•
•
Voicemail/ Music on Hold
•
•
•
View Presence of Bridged PBXs
Central Phonebook
•
•
•
Call by Name
•
•
•
•
•
•
•
Call Queuing
•
•
Call Recording
•
•
Call Parking / Pickup
Call Transfer
•
Standard
Android Client
•
•
•
iOS Client
•
•
•
Windows Phone Client
•
•
•
CTI Support
•
•
•
Seamlessly Create Conference Calls
•
•
•
Users can Configure their Own Extension
•
•
•
Provisioning by Email
•
•
•
Manage 3CXPhone from within the Console
•
•
•
Includes 3CX Tunnel to Avoid NAT Problems
•
•
•
PBX Edition (Free)
Standard
Automatic Plug & Play Phone Provisioning
•
•
•
Manage IP Phones Network Wide from Console
•
•
•
•
Restart Phones Remotely
•
•
•
Update & Manage Firmware Network Wide
•
•
•
PBX Edition (Free)
Standard
•
•
•
Supports Popular SIP Phones
•
•
•
Single Sip Trunk
•
•
•
•
•
•
•
No G729
•
•
•
•
•
•
•
Supports SIP Trunks / Gateways
Intercom/ Paging
Ring Extension & Mobile Simultaneously
Extensive Codec Support
(G711, G722, GSM, Speex, ILBC, G729)
Automatic Pickup on Busy
Call Recordings Management
Management and Scalability
PBX Edition (Free)
Web-based Management Console
•
Standard
•
•
PBX Edition (Free)
MWI – Message Waiting Indicator
Pro/Enterprise
Mobility
•
IP Phone Management
Pro/Enterprise
Pro/Enterprise
Automated Provisioning of Devices
•
•
•
Real Time Web-based System Status
•
•
•
Integrated Web Server
•
•
•
Easy Backup and Restore
•
•
•
SBC to Configure Remote Extensions
•
•
•
Advanced Queue Strategies
•
VMware / Hyper-V Compatibility
•
•
•
Advanced Call Reporting
•
•
•
Real Time Queue Statistics
•
•
•
Queue Reports
•
•
Barge In / Listen In / Whisper
•
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Backup
Scheduled Restore
Inbuilt Fail Over Functionality incl. Standby License
•
Yes / Standby
Licence in
Enterprise only
Call Center / Contact Center
Query Customer Name Based on Caller ID
Pro/Enterprise
•
Continued on the next page
Features Comparison: Free Edition vs Commercial Editions
Call Center / Contact Center
PBX Edition (Free)
Standard
Pro/Enterprise
Web Conferencing (continued)
PBX Edition (Free)
Standard
•
•
Pro/Enterprise
Ability to Use 3CXPhone API
•
Screen Sharing
Link Company Directory with LDAP / ODBC
•
Unlimited Users
•
•
•
Sync Phonebook with Microsoft Exchange
•
Participants Included
5
10
25
Real Time Queue Monitoring
•
Wallboard
•
Switchboard Queue Manager View
•
Call Recordings Search
•
Supervisor can Log Agents In/Out
•
Supports External Agents
•
Callback if queue full
•
CRM Integration / Scripting Interface
•
SLA alerting/reporting
•
Application Integration
PBX Edition (Free)
Standard
•
•
•
Office 365 (address book only)
•
•
TAPI
•
•
Microsoft Outlook
Pro/Enterprise
Office 365
•
Salesforce
•
Microsoft Dynamics
•
Microsoft Exchange 2013 / LDAP / ODBC
•
SugarCRM
•
Google Contacts
•
Exact
•
Zendesk
•
Freshdesk
•
act!
•
Datev
•
Web Conferencing
PBX Edition (Free)
Standard
Pro/Enterprise
Plugin Free – WebRTC
•
•
•
One-click conference
•
•
•
Meeting Recording
•
•
•
Remote Control / Assistance
•
•
•
•
USA
UK
Germany
France
Italy
Cyprus
Russia
Singapore
Switzerland
South Africa
320 Decker Drive
101, Finsbury Pavement
Landshuter Allee 8-10,
Maison de la Défense
Direzionale Modena 2
1, 28th October Avenue
Avrora Business Center
Samsung Hub
Seestrasse 15
Unit 10 Oxford Office Park
Office 174, Suite 100, Irving
EC2A 1RS
3rd floor
12 Place de la Défense
Via Scaglia Est, 15
Block B, Engomi Business Center
Sadovnicheskaya St. 82/2
3 Church Street, #08-00
CH 6301
3 Bauhinia Street,
75062, Texas
London
D-80637, Munich
92974 Paris
41126, Modena (MO)
Office Suite 303, Nicosia
115035, Moscow
Singapore, 049483
Zug
Highveld, 0169
+1 (469) 206 9035
info@3cx.com
www.3cx.com
+44 (20) 3327 2020
info@3cx.co.uk
www.3cx.com
+49 (89) 220 615 92
info@3cx.de
www.3cx.de
+33 1 84 88 51 00
info@3cx.fr
www.3cx.fr
+39 059 735 3000
info@3cx.it
www.3cx.it
+357 22 444 032
info@3cx.com
www.3cx.com
+7 495 204 29 37
info@3cx.ru
www.3cx.ru
+61 (2) 8520 3570
info@3cx.com
www.3cx.com
+41 41 740 35 35
info@3cx.com
www.3cx.com
+27 (12) 686 8380
info@3cx.com
www.3cx.com
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