Read More - Hitec Phone Systems

Read More - Hitec Phone Systems
InMail Feature Manual
A50-031762-004 AU
ISSUE 2.0 (R3.0)
March 2013
Copyright
NEC shall not be liable for any direct, indirect, consequential or incidental damages about the use of
this equipment, manual or any related materials.
NEC Corporation reserves the right to change the specifications, functions, or features at any time
without notice.
NEC Corporation has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Corporation and shall not be reproduced without
prior written approval of NEC Corporation.
Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United
States and other countries.
Copyright 2011 - 2013
NEC Corporation
SL1100
ISSUE 2.0 (R3.0)
TABLE OF CONTENTS
Chapter 1
Section 1
Section 2
Section 3
Section 4
Section 5
Section 6
Section 7
Section 8
Section 9
Section 10
Quick Setup
INSTALL THE INMAIL BOARD......................................................................... 1-1
UPGRADE THE INMAIL BOARD...................................................................... 1-2
START-UP (DEFAULT) INMAIL CONFIGURATION......................................... 1-2
BASIC FUNCTIONS WITHOUT MAIN GREETING........................................... 1-3
ENABLE THE MAILBOXES FOR ALL INSTALLED EXTENSIONS.................. 1-3
SET UP AUTOMATED ATTENDANT TO ANSWER OUTSIDE CALLS............ 1-4
SET UP SIMPLE DAY/NIGHT ANSWERING.................................................... 1-5
INMAIL SYSTEM REQUIREMENTS................................................................. 1-6
SPECIFICATIONS............................................................................................. 1-6
EXAMPLES OF COMMON APPLICATIONS................................................... 1-6
Chapter 2
Features
Section 1 INTRODUCTION TO INMAIL FEATURES........................................................ 2-1
Section 2 FEATURE GLOSSARY..................................................................................... 2-1
Section 3 FEATURE DESCRIPTIONS.............................................................................. 2-7
Announcement Mailbox............................................................................................... 2-8
Announcement Message........................................................................................... 2-13
Answer Schedule Override ....................................................................................... 2-14
Answer Table............................................................................................................ 2-17
Auto Attendant Direct to Voice Mail........................................................................... 2-24
Auto Erase or Save................................................................................................... 2-26
Auto Time Stamp....................................................................................................... 2-27
Automated Attendant................................................................................................. 2-29
Automated Attendant Transfer.................................................................................. 2-33
Automatic Access to VM by Caller ID........................................................................ 2-34
Automatic Routing for Rotary Dial Callers................................................................. 2-38
Call Forward to a Mailbox.......................................................................................... 2-39
Caller ID.................................................................................................................... 2-41
Caller ID with Return Call.......................................................................................... 2-43
Calling the Automated Attendant............................................................................... 2-44
Cascade Message Notification.................................................................................. 2-45
Dial Action Table....................................................................................................... 2-58
Directory Dialing........................................................................................................ 2-63
Directory Dialing Mailbox........................................................................................... 2-73
Distribution List.......................................................................................................... 2-74
Email Notification....................................................................................................... 2-77
Erasing All Messages................................................................................................ 2-90
Exiting a Mailbox....................................................................................................... 2-91
External Transfer....................................................................................................... 2-92
Fax Detection............................................................................................................ 2-94
Find-Me Follow-Me.................................................................................................... 2-95
Flexible Answering Schedules.................................................................................. 2-99
Flexible Call Routing............................................................................................... 2-100
Flexible Mailbox Numbering Plan............................................................................ 2-101
Forced Unscreened Transfer.................................................................................. 2-104
Getting Recorded Help............................................................................................ 2-105
Go To A Mailbox...................................................................................................... 2-106
Greeting................................................................................................................... 2-108
Group (Shared) Mailbox.......................................................................................... 2-112
InMail Feature Manual
i
ISSUE 2.0 (R3.0)
SL1100
Guest Mailbox......................................................................................................... 2-118
Hang Up.................................................................................................................. 2-121
Hotel Integration...................................................................................................... 2-122
InMail-Auto Setting.................................................................................................. 2-124
InMail Upload Download Audio............................................................................... 2-127
Instruction Menu...................................................................................................... 2-143
Language Setting.................................................................................................... 2-145
Leaving a Message................................................................................................. 2-147
Listening to Messages............................................................................................. 2-149
Live Record............................................................................................................. 2-152
Log On to Voice Mail............................................................................................... 2-154
Mailbox Announcement Message........................................................................... 2-156
Mailbox Name......................................................................................................... 2-158
Mailbox Options Menu............................................................................................. 2-160
Mailbox Security Code Delete................................................................................. 2-161
Main Menu............................................................................................................... 2-162
Make Call................................................................................................................ 2-164
Message Count Display.......................................................................................... 2-167
Message Delete...................................................................................................... 2-169
Message Forward.................................................................................................... 2-170
Message Length...................................................................................................... 2-172
Message Listen Mode............................................................................................. 2-174
Message Notification............................................................................................... 2-175
Message Playback Direction................................................................................... 2-181
Message Record..................................................................................................... 2-182
Message Reply........................................................................................................ 2-183
Message Storage Limit............................................................................................ 2-185
Message Waiting Lamp........................................................................................... 2-186
Multiple Company Greetings................................................................................... 2-187
Next Call Routing Mailbox....................................................................................... 2-189
Park and Page......................................................................................................... 2-194
Programming Voice Mail......................................................................................... 2-199
Quick Message........................................................................................................ 2-201
Record and Send a Message.................................................................................. 2-204
Remote Programming............................................................................................. 2-206
Routing Mailbox....................................................................................................... 2-207
Screened Transfer................................................................................................... 2-211
Security Code.......................................................................................................... 2-214
Single Digit Dialing.................................................................................................. 2-216
Station Mailbox........................................................................................................ 2-218
Subscriber Mailbox.................................................................................................. 2-219
System Administrator.............................................................................................. 2-222
System Administrator Mailbox................................................................................. 2-224
System Re-initialization........................................................................................... 2-225
Time and Date......................................................................................................... 2-227
Time and Date Stamp............................................................................................. 2-228
Transfer to a Mailbox............................................................................................... 2-229
Undefined Routing................................................................................................... 2-230
Unscreened Transfer............................................................................................... 2-231
Voice Mail Overflow................................................................................................. 2-234
Volume Control........................................................................................................ 2-243
Chapter 3
ii
InMail Utility
InMail Feature Manual
ISSUE 2.0 (R3.0)
SL1100
Section 1 INMAIL UTILITY................................................................................................. 3-1
Section 2 REQUIREMENTS.............................................................................................. 3-1
Section 3 INSTALLING RELIANT FILE SYSTEM DRIVER............................................... 3-1
Section 4 INSTALLING THE INMAIL UTILITY................................................................ 3-12
Chapter 4
Soft Key Glossary
InMail Feature Manual
iii
SL1100
ISSUE 2.0 (R3.0)
LIST OF TABLES
Table 2-1
Table 2-2
Table 2-3
Table 2-4
Table 2-5
Table 2-6
Table 2-7
Table 2-8
Table 2-9
Table 2-10
Table 2-11
Table 2-12
Table 2-13
Table 2-14
Table 2-15
Table 2-16
iv
SL1100 Email Account Information................................................................. 2-77
Typical SMS Notification (No Wav File)........................................................... 2-83
Common Email Notification SMTP Server Settings......................................... 2-83
Some Common Mobile Telephone Service Provider SMS Portals.................. 2-83
Turn Email Notification On or Off .................................................................... 2-89
Default Incoming Ringing Tone..................................................................... 2-128
Message Listen Options................................................................................ 2-149
Mailbox Main Menu ....................................................................................... 2-162
Park and Page Call Handling......................................................................... 2-195
Park and Page Call Handling....................................................................... 2-195
Recording Your Paging Message................................................................ 2-197
Setting the Call Handling Options................................................................ 2-198
Picking Up a Parked Call............................................................................. 2-198
Dial Action Table Key Action Summary....................................................... 2-216
System Administrator Options..................................................................... 2-222
Accessing the System Administrator Options ............................................. 2-223
InMail Feature Manual
ISSUE 2.0 (R3.0)
SL1100
LIST OF FIGURES
Figure 1-1
Figure 1-2
Figure 1-3
Figure 2-1
Figure 2-2
Figure 2-3
Figure 2-4
Figure 2-5
Figure 2-6
Figure 2-7
Figure 3-1
Figure 3-2
Figure 3-3
Figure 3-4
Figure 3-5
Figure 3-6
Figure 3-7
Figure 3-8
Figure 3-9
Figure 3-10
Figure 3-11
Figure 3-12
Figure 3-13
Figure 3-14
Figure 3-15
Figure 3-16
Figure 3-17
Figure 3-18
Figure 3-19
Figure 3-20
InMail Daughter Board (PZ-VM21) Mounting with CPU Card.......................... 1-1
InMail Daughter Board with CompactFlash Card Assembly Installed.............. 1-2
Remove the InMail CompactFlash Card........................................................... 1-2
Example - User Access to Voice Mail............................................................. 2-34
Cascade Message Notification Flow Chart..................................................... 2-46
Email with Station Name................................................................................ 2-79
Email - No Station Name................................................................................ 2-80
Email with CID Name..................................................................................... 2-81
Email - CO No CID......................................................................................... 2-82
InMail User Pro Login Diagram.................................................................... 2-128
Install Wizard for Datalight Reliance Windows Driver...................................... 3-2
EULA Agreement Screen................................................................................. 3-2
Destination Folder Screen................................................................................ 3-3
Begin Installation Screen.................................................................................. 3-3
Finish Installation Screen................................................................................. 3-4
Reboot PC Screen............................................................................................ 3-4
Removing the CompactFlash Card from the Blade.......................................... 3-5
InMail Utility Main Screen................................................................................. 3-6
Utility Select InMail Card Screen...................................................................... 3-7
Updated InMail Portion of InMail Utility Main Screen..................................... 3-7
InMail Utility Save As (Backup) Screen.......................................................... 3-8
Backup Progress Status Screen..................................................................... 3-9
Restore Data Report Screen.......................................................................... 3-9
InMail Utility Database Restore.................................................................... 3-10
Restore Message Screen............................................................................. 3-10
Manage Languages Screen......................................................................... 3-11
InMail Utility Initialize Confirmation Screen.................................................. 3-12
InMail Utility Initialization Progress Screen................................................... 3-12
InMail Utility Install Wizard Welcome Screen............................................... 3-13
InMail Utility Install Wizard Install Completion Screen.................................. 3-13
InMail Feature Manual
v
SL1100
ISSUE 2.0 (R3.0)
MEMO
vi
InMail Feature Manual
Quick Setup
1
SECTION 1 INSTALL THE INMAIL BOARD
1.
2.
3.
4.
Take adequate anti-static precautions.
• Wear a grounded wrist strap at all times when installing or removing the InMail Board (PZVM21).
• Ensure the wrist strap is attached to a known earth ground (such as the earth ground lug on the
KSU).
• Discharge any built-up static electricity by touching the KSU earth ground lug.
Install four Nylon-spacers included with the InMail Board before installing the CompactFlash card
assembly.
• Locate Nylon-spacers as shown in Figure 1-1 InMail Daughter Board (PZ-VM21) Mounting with
CPU Card on page 1-1.
• Be sure to install the Nylon-spacers from the back (underneath) side of the Board.
Install the InMail CompactFlash card assembly face up as shown in Figure 1-2 InMail Daughter
Board with CompactFlash Card Assembly Installed on page 1-2.
Insert the InMail Board into the J6 connector on the CPU card.
• Position the InMail Board over the J6 connector - then push the Board into the connector on the
CPU Card.
CPU card
J6
Nylon-spacers
PZ-VM21 PCB
CN1
Nylon-spacers
Figure 1-1 InMail Daughter Board (PZ-VM21) Mounting with CPU Card
InMail Feature Manual
1-1
Quick Setup
The InMail CompactFlash drive must never be inserted or removed with the
KSU power on. Always turn KSU power OFF when inserting or removing the
InMail CompactFlash drive.
ISSUE 2.0 (R3.0)
SL1100
CF card
CPU card
CF Slot (CN2)
PZ-VM21 PCB
Figure 1-2 InMail Daughter Board with CompactFlash Card Assembly Installed
SECTION 2 UPGRADE THE INMAIL BOARD
The InMail CompactFlash drive must never be inserted or removed with the
KSU power on. Always turn KSU power OFF when inserting or removing the
InMail CompactFlash drive.
The InMail software is integrated into the telephone system software. The InMail voice prompts and
messages are stored on the CompactFlash card that plugs into the InMail Board (PZ-VM21 PCB) .
1. Power down the system before removing the InMail CompactFlash card.
• Ensure the system is powered down.
2. Slide out the CompactFlash card. See Figure 1-3 Remove the InMail CompactFlash Card on
page 1-2.
• Be sure to take adequate static precautions.
Figure 1-3 Remove the InMail CompactFlash Card
3.
Reinstall the CompactFlash card and power up the system.
SECTION 3 START-UP (DEFAULT) INMAIL CONFIGURATION
When you install the InMail Board and turn on the system, InMail has the following default
programming:
1-2
Quick Setup
SL1100
ISSUE 2.0 (R3.0)
• Subscriber Mailboxes are enabled for extensions 101 ~ 164. The mailbox numbers are the same as
the extension numbers.
• The Automated Attendant does not answer outside calls.
• The InMail does not answer internal calls.
SECTION 4 BASIC FUNCTIONS WITHOUT MAIN GREETING
To make the InMail answer, the following programming must be done. The example shown is for a 4port InMail. Extension, Group and Pilot Numbers shown can be adjusted as needed per installation
requirements.
Refer to the SL1100 Programming Manual (Separate Issue) for more detailed programming
instructions.
Example
Program Number
Description
47-01-17
Set first port of In-Mail to 25.
10-09-01
Verify at least one resource is set to ICM/TRK or Common.
11-07-01
Set TEL Group Pilot 2 to 200.
Never use Group 1, as this is the default group for all extensions.
15-03-01
Set extension 125 ~ 128 to DP.
15-03-03
Set extension 125 ~ 128 to Special.
16-02-01
Put 125 ~ 128 in Group 2.
Assign priorities 1 ~ 4 to 125 ~ 128.
16-01-01
Set Group 2 name to VM Hunt.
16-01-10
Set Group 2 to Busy/No Answer.
45-01-01
Set to Group 2.
With Ver3.0 or higher software, InMail Auto Setting feature is available. (V3.0 or higher)
This feature will automatically program the required InMail settings when an InMail CF is installed into
a SL1100 system. (V3.0 or higher)
Refer to InMail-Auto Setting on page 2-124. (V3.0 or higher)
SECTION 5 ENABLE THE MAILBOXES FOR ALL INSTALLED
EXTENSIONS
Since by default only extensions 101 ~ 164 have Subscriber Mailboxes, you should enable additional
Subscriber Mailboxes for all installed extensions.
To enable additional Subscriber Mailboxes:
1. In 47-02-01 Mailbox Type, enter 1 to enable a Subscriber Mailbox for each extension.
• To make programming easier, consider associating a mailbox number with a station port. For
example, mailbox 1 should correspond to port 1, which in turn corresponds to extension 101.
2. In 47-02-02 Mailbox Number, select the extension number to be associated with the mailbox you
are programming.
• Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox Number
102, etc.
InMail Feature Manual
1-3
SL1100
3.
ISSUE 2.0 (R3.0)
For Voice Mail access;
• You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail key (code
751 + 77).
• If you don’t assign the Voice Mail key for Voice Mail access, an extension user can access his
mailbox by the following actions:
- Press Speaker key
- Dial InMail pilot number
- Dial mailbox number
SECTION 6 SET UP AUTOMATED ATTENDANT TO ANSWER
OUTSIDE CALLS
To enable Automated Attendant to answer outside calls, set up Direct Inward Lines (DILs) and
terminate them to InMail.
Automated Attendant enables the following capabilities:
• All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This happens because:
- Answer Table 1 Runs Monday-Friday from 8:30 AM to 5:00 PM, and uses Call Routing Mailbox 1.
- At all other times, the Default Mailbox answers - also using Call Routing Mailbox 1.
• Dial Action Table 1 allows outside callers to perform the following actions:
- Dial system extensions (if installed).
- Dial 9 (Operator access code) for an operator (extension 101).
- Dial * + Extension to leave a Quick Message in a mailbox.
- Dial # + Extension to remotely log on to their mailbox.
- Wait on the line to be automatically routed to the operator.
To Set up the Automated Attendant to answer outside calls:
1.
Set up trunks as Direct Inward Lines.
Program
Number
22-02-01
Program Name
Incoming Call Trunk Setup
Description
Assign Service Type 4 to each trunk you want to be a DIL. Make a
separate entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
2.
Have the Direct Inward Lines terminate to InMail (Example; extension 200).
Program
Number
22-07-01
Program Name
DIL Assignment
Description
For each trunk you designated as a DIL above, enter 200.
Make a separate entry for each Night Service mode.
By default, no DIL destinations are programmed.
1-4
Quick Setup
SL1100
ISSUE 2.0 (R3.0)
3.
Review the default Automated Attendant setup.
DIL to Voice Mail Master
Eg., 200
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
InMail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
47-12 Answer Schedules
47-11-05 Default Mailbox
Call Routing Mailbox 1
47-08 Call Routing Mailbox Options
Dial Action Table 1
47-13 Dial Action Tables
All calls route to Call Routing Mailbox 1
Schedule 1 active M-F 8:30 AM - 5:00 PM
Default Mailbox active all other times
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
the active Call Routing Mailbox.
Dial Action Table 1 Dialing Options:
Dial an extension number, or
O for the operator
SECTION 7 SET UP SIMPLE DAY/NIGHT ANSWERING
After you set up DILs to InMail, Call Routing Mailbox 1 answers outside calls. This is because:
• All trunks by default are assigned to Answer Table 1.
• Answer Table 1, which runs Monday-Friday from 8:30 AM to 5:00 PM, uses Call Routing Mailbox 1.
• The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing
Mailbox 1.
To Set up simple Day/Night Answering:
• In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default
Mailbox for Answer Table 1 to 2.
InMail Feature Manual
1-5
SL1100
ISSUE 2.0 (R3.0)
• From the System Administrator Mailbox:
1. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 1.
2. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 2.
Monday-Friday from 8:30 AM to 5:00 PM callers hear the Instruction Menu message for Call
Routing Mailbox 1.
Evenings and weekends, callers hear the Instruction Menu message for Call Routing Mailbox 2.
Review the feature Automated Attendant on page 2-29.
SECTION 8 INMAIL SYSTEM REQUIREMENTS
• SL1100 Software
• InMail CompactFlash Drive
• PZ-VM21 Daughter Board
SECTION 9 SPECIFICATIONS
InMail Capacities
PZ-VM21
PZ-VM21 Daughter Board Interface for InMail CF
IP4WW-CFVMSC1
InMail 512M CompactFlash Drive (VRS + VM)
(1) 15-Hour CompactFlash Card with software.
SL-VM-CHANNEL-2 LIC
Additional InMail Channel License (2 ports)
SL-VM-ADVANCE LIC
InMail Advanced Feaqture License (1 license per system)
Mailboxes:
Station Mailboxes = 120
Routing Mailboxes = 32
Group Mailboxes = 32
Total Mailboxes = 184
Note
SECTION 10 EXAMPLES OF COMMON APPLICATIONS
The examples below show common applications. The chart in the beginning of each example provides
the following information:
• How the relevant programmable options work by default.
• The Application Summary providing the basic steps to set up the application.
Following the chart are the step-by-step instructions for setting up the application.
For more information, refer to the SL1100 Programming Manual.
Example 1: Set Up Separate Day and Night Greetings
Default Automated Attendant Answering
All trunks answered by the Automated Attendant route to Answer Table 1.
• Answer Table 1 uses Schedule 1 to answer calls from Monday-Friday from 8:30 AM to 5:00 PM with Call Routing Mailbox 1.
• The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times. The Default Mailbox for Answer Table 1 is also Call Routing Mailbox 1.
The greeting that plays to outside callers is the Instruction Menu for the Call Routing Mailbox that answers the call.
1-6
Quick Setup
SL1100
ISSUE 2.0 (R3.0)
Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, the Automated Attendant answers all calls the
same way day and night, with the Instruction Menu for Call Routing Mailbox 1.
Application Summary
Change the Default Mailbox from Call Routing Mailbox 1 to 2.
Record a night Instruction Menu for Call Routing Mailbox 2.
Change the Default Mailbox to Call Routing Mailbox 2.
47-11-03 Default Mailbox Number, change the Default Mailbox assignment to 2.
Record the daytime and night Instruction Menus.
1.
2.
3.
4.
5.
6.
7.
At extension 101, press Voice Mail key (Code 751 + 77).
Dial SA (72) + I (4).
Dial 001 (for Call Routing Mailbox 1) + R (7).
Record the daytime Instruction Menu message + # twice.
Dial I (4).
Dial 002 (for Call Routing Mailbox 2) + R (7).
Record the night Instruction Menu message + # + hang up.
See the Instruction Menu in this manual.
Example 2: Provide Unique Day and Night Dialing Options for Callers
Default Dial Action Table Options
All Call Routing Mailboxes (1 ~ 8 by default) use Dial Action Table 1.
Dial Action Table 1 provides the following dial options:
• Dial extension number.
• Dial 9 for the operator.
• Dial * + extension to leave a Quick Message.
• Dial # + extension to do a Remote Logon to the mailbox.
• Timeout to operator if no digits dialed.
Application Summary
Allow callers at night to dial 9 to leave a message for the operator.
Set up separate day and night greetings.
Following example 1, set up separate day and night Instruction Menus using Call Routing Mailboxes 1
and 2.
1.
2.
Example of the day Instruction Menu: Thank you for calling. For Sales, dial 102. For Technical
Support, dial 103. To talk to an operator, dial 9. If you know your party’s extension number,
please dial it now.
Example of the night Instruction menu: Thank you for calling. Our normal business hours are 8:30
to 5:00, Monday through Friday. To leave us a message, please dial 0 now.
Assign a unique Dial Action Table (2) to the night time Call Routing Mailbox (2).
In 47-08-01 Dial Action Table, assign Dial Action Table 2 to Call Routing Mailbox 2.
Change the dialing options for the night time Dial Action Table (2).
InMail Feature Manual
1-7
SL1100
ISSUE 2.0 (R3.0)
In 47-13-01 InMail Dial Action Table Actions for Dial Action Table 2, make the following changes:
1.
2.
3.
For the digits 3 and 4, enter 0 for the Action entry to prevent callers from dialing extensions at
night.
For the digit 9, change the Action entry to REC1 (by dialing 3) and the Data entry to 101. This
allows night time callers to dial 0 to leave a message for the operator.
Note that the * and # entries are left unchanged so that experienced users can still leave Quick
Messages or do Remote Logons at night.
Example 3: Manual Night Mode Control of the Automated Attendant
Default Scheduling Options
There is no manual control of the Automated Attendant.
All calls answered by the Automated Attendant automatically follow the schedule set up by Answer Table 1.
• Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM - 5:00 PM Monday through Friday with Call Routing Mailbox
1.
• The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times.
The Default Mailbox for Answer Table 1 is also Call Routing Mailbox 1.
Application Summary
Set up a programmable key to switch the system into the night mode.
Assign a Group Mailbox to a virtual extension.
Have calls at night route to the virtual extension, which is Fixed Call Forwarded to voice mail.
Set up programmable keys to switch the system into the night mode and back into the day
mode.
Night Mode
1.
2.
3.
At the extension used to control the system night mode, press Speaker key + dial 751.
Press the programmable function key you want to assign as the day (night mode 1) key.
Dial 09 + 1 (for night mode 1).
You hear confirmation beep.
This allows the user to switch the system into the day mode (i.e., night mode 1).
Day Mode
1.
2.
Press the programmable function key assigned as the night (night mode 2) key.
Dial 09 + 2 (for night mode 2).
You hear confirmation beep.
This allows the user to switch the system from the day mode to night mode 2.
3.
Press Speaker key to hang up.
Allow the extension to switch the system night mode.
1.
In 20-07-01 Manual Night Mode Switching, enter 1 to enable night mode switching in the
extension Class of Service.
By default, this feature is Enabled (Class1 ~ 15).
1-8
Quick Setup
ISSUE 2.0 (R3.0)
2.
SL1100
In 20-06-01 Class of Service for Extensions, assign the extension Classes are disabled.
By default, extension, 101 is Class 15 and other extensions have Class 1.
Set up a Group Mailbox as a Call Routing Mailbox.
1.
In 11-07-01 Department Group Pilot Numbers, assign a pilot number (e.g., 200) to an unused
Department Group (e.g., group 10).
By default, all extensions are assigned to group 1.
2.
In 47-03-02 Group Mailbox Number, enter the pilot number assigned in step 1 above.
By default, no Group Mailbox numbers are assigned.
3.
In 47-03-03 Group Mailbox Type, enter 1 to assign the Group Mailbox as a Call Routing Mailbox.
By default, Group Mailboxes are assigned as Subscriber Mailboxes (3).
4.
In 11-07-01 Department Group Pilot Numbers, press Flash key to remove the assignment made
in step 1 above.
You can use the Department Group for other programming.
Set up a virtual extension that will handle the switching for the trunk.
1.
In 11-04-01 Virtual Extension Numbering, assign the Group Mailbox Number in step 2 as the
extension number for a virtual extension port.
For example, assign extension 200 to virtual extension port 1.
By default, there are no virtual extension numbers assigned.
Terminate the trunk to the virtual extension in the night mode.
1.
In 22-07-01 DIL Assignment, assign the trunk to the virtual extension (e.g., 200) in night mode 2.
When the extension user presses the night key, the trunk follows this routing.
By default, there are no DIL assignments set up.
2.
Check the setting of 22-02-01 Incoming Call Trunk Setup to be sure the trunk is set up as a Direct
Inward Line (4).
By default, trunk types are set to normal (0).
Fixed Call Forward the virtual extension to Voice Mail.
1.
In 24-06-01 Fixed Call Forwarding, enable immediate Fixed Call Forwarding to the InMail Master
Number (200).
For example, for virtual extension 300 enter 3 for Call Forward Type and 200 for the destination.
By default, Fixed Call Forwarding is not set up.
InMail Feature Manual
1-9
SL1100
ISSUE 2.0 (R3.0)
Record the Instruction Menu for the Group Call Routing Mailbox.
1.
2.
3.
4.
At extension 101, press Voice Mail key.
Dial SA (72) + I (4).
Dial the number of the Group Call Routing Mailbox (e.g., 400) + R (7).
Record the Instruction Menu message + # + hang up.
See Instruction Menu on page 2-143 in this manual.
When the system is in the day mode, the trunk is normally answered by InMail and follows the
programmed Answer Table.
When the extension user presses the night mode 2 key, the trunk is answered by the programmed Call
Routing Mailbox, overriding the Answer Table assignment.
1-10
Quick Setup
Features
2
SECTION 1 INTRODUCTION TO INMAIL FEATURES
If you are not familiar with the InMail features, review the Feature Glossary on page 2-1.
Features
This chapter provides detailed information on the InMail features. The features are listed
alphabetically.
SECTION 2 FEATURE GLOSSARY
Feature Name
Description
Usage
Administrator Security
Code Control
See Security Code.
Voice Mail
Alternate Next Call Routing Mailbox
See Next Call Routing Mailbox.
Voice Mail
Announcement Mailbox
Mailbox that allows a recorded greeting to play to callers.
Automated Attendant
Announcement Message
The message that the System Administrator records for Automated Attendant
a specific Announcement Mailbox.
Answer Table
Determines how the Automated Attendant answers
Automated Attendant
outside calls on each trunk, according to the time of the
day and day of the week that the call is ringing.
Answering Schedule
Override
Enables an alternate greeting and alternate dialing options for callers.
Automated Attendant
Auto Attendant Direct to
Voice Mail
Auto Attendant Direct to Voice Mail sends Automated
Attendant calls directly to an extension user's mailbox.
Their phone does not ring for calls from the Automated
Attendant.
See Greeting in this glossary.
Automated Attendant
Auto Erase or Save
When a mailbox user completely listens to a new message and then exits their mailbox, InMail either automatically archives or deletes the message.
Voice Mail
Auto Time Stamp
After a user listens to a message, InMail can optionally
announce the time and date the message was left.
Voice Mail
Automated Attendant
The Automated Attendant can automatically answer
Automated Attendant
the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Automated Attendant
Transfer
While on a trunk call, an extension user can transfer
the trunk call to the Automated Attendant so the caller
can use the Automated Attendant dialing options.
Voice Mail
Automatic Access to VM
by Caller ID
InMail mailbox can be associated with a specific caller
ID (CID) number. When the CID number is presented
to the InMail it will automatically log the user into their
mailbox.
Voice Mail
Automatic Call Routing
to a Mailbox
See Go to a Mailbox in this glossary.
Automated Attendant
InMail Feature Manual
Note
2-1
SL1100
Feature Name
ISSUE 2.0 (R3.0)
Description
Usage
Automatic Message
Erase/Save
See Auto Erase or Save in this glossary.
Voice Mail
Automatic Routing for
Rotary Dial Callers
If an Automated Attendant caller does not dial any digits, InMail automatically routes them to a specified option (such as the operator or a mailbox).
Automated Attendant
Call Forward to a Mailbox
An extension user can forward calls to their mailbox.
Voice Mail
Call Routing Mailbox
The mailbox associated with an Answer Table that
specifies which dialing options (Dial Action Table) and
announcements are available to Automated Attendant
callers.
Automated Attendant
Caller ID
A telephone company service that provides a caller's
number and optional name. The telephone system can
pass this information to InMail to enable Caller ID with
Return Call.
System
Caller ID with Return Call See Make Call and Time and Date Stamp.
Voice Mail
Calling (Logging On to) a See Log On to Voice Mail.
Mailbox
Voice Mail
Calling the Automated
Attendant
Automated Attendant callers can use various InMail
features and then return to the Automated Attendant
for additional dialing options.
Automated Attendant
Cascade Message Notification
If an extension user receives a new message in their
Voice Mail
mailbox, Cascading Message Notification calls them, at
up to five preset destinations, to let them know a new
voice mail message has arrived.
Day, Night, and Holiday
Greetings
See Flexible Answering Schedules.
Automated Attendant
Deleting a Message
See Message Delete.
Voice Mail
Deleting Mailbox Security Code
See Mailbox Security Code Delete.
Maintenance
Dial Action Table
Defines the dialing options for a Call Routing Mailbox
chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant
callers.
Automated Attendant
Directory Dialing
Directory Dialing allows an Automated Attendant caller
to reach an extension by dialing the first few letters in
the extension user's name.
Automated Attendant
Distribution List
A Distribution List shows extensions that receive a
Voice Mail
message you record and send to a single Distribution
Mailbox. Any message left in the Distribution Mailbox is
automatically sent to all the mailboxes in the list.
Email Notification
Email Notification automatically sends an email notifiVoice Mail
cation when a Subscriber Mailbox receives a new message. The email can optionally include the recorded
message as a .wav file attachment. To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their .wav player
(such as Windows Media Player).
Erasing All Messages
Lets the System Administrator delete mailbox messages system-wide.
Maintenance
Exiting a Mailbox
An extension user can exit their mailbox by dialing a
code or by hanging up.
Voice Mail
Fax Detection
The Automated Attendant can detect incoming fax calls System
and transfer them to a fax machine.
Find-Me Follow-Me
Find-Me Follow-Me helps an Automated Attendant call- Automated Attendant
er locate an extension user who is not at their desk.
2-2
Note
Features
ISSUE 2.0 (R3.0)
SL1100
Feature Name
Description
Usage
Flexible Answering
Schedules
The Automated Attendant can answer outside calls
with different announcements and dialing options, depending on the time of day and day of week.
Automated Attendant
Flexible Call Routing
The Automated Attendant can provide outside callers
with a wide variety of dialing (routing) options. There
are 3 components to Flexible Call Routing.
See Answer Table.
See Call Routing Mailbox.
See Dial Action Table.
Automated Attendant
Flexible Mailbox Numbering Plan
If the telephone system extension numbers are customized, the InMail mailbox numbers can be customized to match.
System
Forced Unscreened
Transfer
A Subscriber Mailbox can optionally convert Automated Automated Attendant
Attendant Screened Transfers to Unscreened Transfers.
Forwarding Calls toa
Mailbox
See Call Forward to a Mailbox.
Voice Mail
Getting RecordedHelp
If an extension user dials an incorrect code or forgets
what to dial while in their mailbox, they can request
help from the InMail voice prompts.
Voice Mail
Go to a Mailbox
An Automated Attendant caller can dial a digit and
route directly to a mailbox.
Automated Attendant
Greeting
A Subscriber Mailbox user can record a personalized
Voice Mail
greeting for their mailbox. With Multiple Greetings, the
mailbox subscriber can record up to three separate
greetings and make one of the three active. Callers to
the user's mailbox hear the active greeting.
With Remote Greeting, an extension user can call into
the Automated Attendant, access their mailbox, and remotely record their mailbox greeting.
See Auto Attendant Direct to Voice Mail.
Group (Shared) Mailbox
An extension user can share a Group Mailbox with coworkers for receiving and sending messages.
Guest Mailbox
An outside party can have their own mailbox for receiv- Voice Mail
ing and sending messages.
Hang Up
An Automated Attendant option that immediately hangs Automated Attendant
up the outside call.
Help
See Getting Recorded Help.
Voice Mail
Individual Trunk Greetings
See Multiple Company Greetings.
Automated Attendant
InMail Upload Download
Audio
Allows the user to upload/download audio messages
for greetings, etc.
Voice Mail
Instruction Menu
The Instruction Menu is the announcement that plays
to Automated Attendant callers. Normally, the Instruction Menu provides callers with the Automated Attendant dialing options.
Automated Attendant
Language Setting
This feature allows the telephone display language and Voice Mail
the InMail mailbox language to be changed from the
telephone.
Leaving a Message
An extension user can leave a voice message in a co- Voice Mail
worker's mailbox if that extension is busy, unanswered,
or in Do Not Disturb.
Leaving a Message at a
Busy/DND Extension
See Leaving a Message.
Voice Mail
Leave a Quick Message
See Quick Message.
Automated Attendant
Listening Options
See Listening to Messages.
Voice Mail
InMail Feature Manual
Note
Voice Mail
2-3
SL1100
ISSUE 2.0 (R3.0)
Feature Name
Description
Usage
Listening to Messages
While or after listening to a message, an extension
user has many message handling options from which
to choose.
Voice Mail
Live Monitor
Live Monitor lets Voice Mail screen calls, just like an
answering machine at home. When activated, the extension's incoming calls route to the user's subscriber
mailbox. The Live Monitor feature is supported for External and Internal calls. Once the mailbox answers,
the user hears the caller's incoming message.
Voice Mail
(Not Supported)
Live Record
Allows an extension user to record an active call as a
Voice Mail
message in their mailbox. InMail broadcasts a beep
and a voice prompt to the caller as Live Record begins.
Local Notification
See Message Notification.
Voice Mail
Log On to Voice Mail
An extension user can press a key to log on to access
their InMail mailbox. With Remote Logon, an employee
calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log on to their mailbox.
Voice Mail
Mailbox Announcement
Message
The Mailbox Announcement Message is recorded by
Administration
the System Administrator, and plays to each subscriber
when they log on to their mailbox. The message plays
at each log on until it expires, is deleted, or made inactive by the System Administrator.
Mailbox Greeting
See Greeting.
Voice Mail
Mailbox Logon
See Log On to Voice Mail.
Voice Mail
Mailbox Name
A mailbox caller can hear the extension user's recorded name instead of their mailbox number.
Voice Mail
Mailbox Options Menu
Sub-menu of a subscriber's Main Menu that provides
Voice Mail
access to the Auto Time Stamp, Mailbox Security Code
Delete, and Message Notification features.
Mailbox Security Code
Delete
The System Administrator can delete the security code
for any mailbox, effectively unlocking it.
See Security Code.
Maintenance
Mailbox Transfer
See Transfer to a Mailbox.
Voice Mail
Main Menu
The InMail options available to an extension user when Voice Mail
they log on to their mailbox.
Make Call
A Subscriber Mailbox user can listen to a voice message and dial MC to return the call without knowing
their caller's phone number.
Voice Mail
Message Count Display
The telephone display can show the number of new
messages waiting in a user's mailbox.
Voice Mail
Message Delete
An extension user can delete any message left in their
mailbox.
Voice Mail
Message Forward
A subscriber can forward a message in their mailbox to Voice Mail
a co-worker. They can optionally record a comment before the forwarded message.
Message Length
The System Administrator can set the maximum length
of a message that can be left in a user's voice mailbox.
Message Listen Mode
When a user calls their mailbox, they can dial a code to Voice Mail
listen to all their messages, their new messages, their
saved messages, or their held messages.
Message Notification
Once activated by the mailbox user, a telephone number is dialed to let the recipient know there are new
messages in the mailbox. Notification can call extensions, local numbers, long distance numbers and pagers.
Note
Voice Mail
Voice Mail
Message Playback Direc- An extension user can listen to their messages in either Voice Mail
tion
LIFO (last-in-first-out) or FIFO (first-in-first-out) order.
2-4
Features
ISSUE 2.0 (R3.0)
SL1100
Feature Name
Description
Usage
Message Record
See Record and Send a Message in this glossary.
Message Reply
An extension user can reply to a message in their mail- Voice Mail
box by dialing a code, without knowing the caller's extension number.
Message Send
See Record and Send a Message.
Voice Mail
Message Storage Limit
Sets how many messages a mailbox can store.
Voice Mail
Message Waiting Lamp
An extension Message Waiting lamp flashes on the tel- Voice Mail
ephone indicating new messages are waiting in their
mailbox.
Voice Mail
Multiple Company Greet- By assigning a unique Answer Table to each trunk, a
ings
single InMail system can provide individual greetings
and dialing options for several companies.
Automated Attendant
Name
See Mailbox Name.
Voice Mail
Next Call Routing Mailbox
Provides callers with additional dialing options after
Voice Mail
they leave a message in an extension mailbox (depending on the setting of the Next Call Routing Mailbox
Dial Mode).
One-Touch Forwarding
See Call Forward to a Mailbox and Message Forward.
Voice Mail
One-Touch Mailbox Access
See Log On to Voice Mail.
Voice Mail
One-Touch Mailbox Retrieval
See Log On to Voice Mail.
Voice Mail
Park and Page
Park and Page can automatically Park a call at an exAutomated Attendant
tension and Page the user with a recorded Paging
Message announcing the parked call. The called extension user can then go to any telephone and implement
Personal Park to pick up the call.
Personalized Mailbox
Greeting
See Greeting.
Voice Mail
Programmable Security
Code
See Security Code and Mailbox Security Code Delete.
Voice Mail
Programming VoiceMail
You can program (customize) InMail by using the
PCPro and WebPro programming applications. Limited
programming can also be done from a System Administrator's mailbox.
See Programming Voice Mail for more information.
Also see System Administrator Mailbox.
Maintenance
Quick Message
Automated Attendant callers can dial a digit followed by Automated Attendant
an extension number to leave a message directly in a
user's mailbox.
See Quick Message for more information.
Record and Send a Message
A Subscriber Mailbox user can record and send a mes- Voice Mail
sage to any other Subscriber Mailbox.
Recorded Help
Prerecorded voice prompts guide the user through the
InMail features.
Voice Mail
Recording a Conversation
See Live Record.
Voice Mail
Recording a Message
See Record and Send a Message.
Voice Mail
Recording Conversation
Beep
See Live Record.
Voice Mail
Recording Options
See Record and Send a Message.
Voice Mail
Remote Log On
See Log On to Voice Mail.
Voice Mail
Remote Greetings
See Greeting.
Voice Mail
Remote Message Notification
See Message Notification.
Voice Mail
InMail Feature Manual
Note
2-5
SL1100
ISSUE 2.0 (R3.0)
Feature Name
Description
Usage
Remote Programming
You can remotely program (customize) InMail by using Maintenance
the PCPro and WebPro programming applications. You
can also do limited remote programming from the System Administrator's mailbox.
Return Call (with Caller
ID)
See Make Call.
Voice Mail
Rotary Dial Telephones
See Automatic Routing for Rotary Dial Callers.
Automated Attendant
Routing Mailbox
Routing Mailboxes are used to route Automated Attendant calls. A Routing Mailbox can be either an Announcement or Call Routing Mailbox.
Automated Attendant
Screened Transfer
Similar to telephone system screened transfers when
Automated Attendant
the transferring party controls the transfer. After an Automated Attendant caller dials an extension, InMail
calls (screens) the destination extension to see if the
transfer can go through.
• If the destination is busy or in DND, the Automated
Attendant does not extend the call and immediately
provides the caller with additional options.
• If the destination is available, the Automated Attendant rings it. If the destination answers, the call goes
through. If the destination does not answer in a programmed time, the Automated Attendant does not
extend the call and provides the caller with additional
options.
Also see Unscreened Transfer.
Security Code
An extension user's mailbox can have a security code
to protect the mailbox from unauthorized access.
See Mailbox Security Code Delete.
Voice Mail
Select Listen Mode
See Message Listen Mode.
Voice Mail
Single Digit Dialing
An Automated Attendant caller can press a single key
to route to an extension, route to another destination,
or use an InMail feature.
Automated Attendant
Subscriber Mailbox
The mailbox type normally used for telephone system
extensions.
Voice Mail
System Administrator
The extension user that has InMail system administration abilities.
Maintenance
System Administrator
Mailbox
A Subscriber Mailbox option that enables the system
administration abilities.
Also see System Administrator.
Voice Mail
System Re-initialization
Re-initializing InMail returns all programmed options to
default value.
Maintenance
Time and Date
After listening to a message, an extension user can dial Voice Mail
a code to hear what time the message was sent.
Also see Auto Time Stamp.
Time and Date Stamp
With caller ID installed, an extension user can listen to
a message and dial a code to hear the time the message was sent, as well as the caller's number.
Also see Caller ID with Return Call and Time and Date
above.
Voice Mail
Time and Date Stamp
(with Caller ID Storage
See Time and Date Stamp.
Voice Mail
Transfer by Extension
See Screened Transfer and Unscreened Transfer.
Automated Attendant
Transfer Calls to a FAX
Machine
See Fax Detection.
Automated Attendant
Transfer to a Mailbox
An extension user can transfer an active call to a coworker's mailbox.
Voice Mail
Transfer to an Extension
See Screened Transfer and Unscreened Transfer.
Automated Attendant
Transfer to the Automated Attendant
See Automated Attendant Transfer.
Voice Mail
2-6
Note
Features
ISSUE 2.0 (R3.0)
SL1100
Feature Name
Description
Usage
Undefined Routing
A dialpad digit for which the Automated Attendant has
Automated Attendant
no routing defined. When an Automated Attendant caller dials a digit which has no routing assigned, InMail
plays a brief error message and then repeats the dialing options.
Undefined Routing Intercept
See Undefined Routing.
Unscreened Transfer
Similar to telephone system unscreened transfers
Automated Attendant
when the transferring party immediately extends the
call.
After an Automated Attendant caller dials an extension,
InMail immediately transfers the call to the destination
and hangs up. Any recalls or additional routing are
handled by the telephone system - just as with any other unscreened transfer.
Also see Screened Transfer.
Voice Mail Overflow
Ensures that InMail picks up calls that do not go
through.
System
Volume Control
A mailbox user can turn the volume up or down while
listening to a message.
Voice Mail
Note
Automated Attendant
SECTION 3 FEATURE DESCRIPTIONS
This section provides detailed feature descriptions, programming, operating procedures and related
feature programming.
Each feature description includes the following headings.
• Description
Read Description to get an overview of the feature, its benefit, any special considerations you
should be aware of, and how it works in the default system.
• Related Features
Related Features shows you at a glance how each feature interacts with other InMail features.
• Programming
Here you'll find easy to follow step-by-step programming instructions for each feature.
• Operation
Operation provides charts that show how the feature operates.
InMail Feature Manual
2-7
SL1100
ISSUE 2.0 (R3.0)
Announcement Mailbox
Description
A
An Announcement Mailbox plays a recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to
callers and then route back to the Automated Attendant. See the following example:
• The Automated Attendant instructs the caller to dial a digit for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox.
See Instruction Menu on page 2-143 for more information.
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See Dial Action Table on page 2-58 for more information.
• The caller dials the digit and listens to the recorded Announcement Mailbox message for directions.
• After playing the directions, the caller routes back to the Automated Attendant for additional dialing
options.
- See the Hang Up on page 2-121 and Next Call Routing Mailbox on page 2-189 options in
Programming below.
By default, there are 24 Announcement Mailboxes (Routing Mailboxes 9 ~ 32). However, you can
assign any of the 32 Routing Mailboxes as an Announcement Mailbox.
The Next Call Routing Mailbox Options
The following Mailbox Routing charts show how an Announcement Mailbox handles Automated
Attendant calls.
• The first chart explains what happens when the outside call is directly answered by the
Announcement Mailbox. This happens when the Answer Table uses an Announcement Mailbox for
routing instead of a Call Routing Mailbox.
• The second chart explains what happens when the outside call is answered by a Call Routing
Mailbox and then routed to the Announcement Mailbox. This can happen, for example, when a
caller dials a digit to hear an announcement of company directions.
• See Answer Table on page 2-17 for more set up information.
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
47-09-01 Next
Call Routing
Mailbox
47-09-02 Repeat
Count
47-09-03 Hang
Up After
Action
0 = Undefined
0 (No repeats)
0 = None
1 = Goodbye
2 = Silent
• If the caller does not dial, after the announcement InMail
hangs up.
• If the caller dials a digit during the announcement, InMail
says "That is an invalid entry" and hangs up.
1-32 (valid Call
Routing Mailbox)
0 (No repeats)
0 = None
1 = Goodbye
2 = Silent
• If the caller does not dial, after the announcement they
route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
• If the caller doesn't dial, after the announcement InMail
hangs up.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
2-8
Announcement Mailbox
ISSUE 2.0 (R3.0)
SL1100
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
47-09-01 Next
Call Routing
Mailbox
47-09-02 Repeat
Count
47-09-03 Hang
Up After
Action
0 = Undefined
x (x number of repeats)
0 = None
1 = Goodbye
2 = Silent
• If caller does not dial, they hear the announcement x
number of times and then InMail hangs up.
• If the caller dials a digit during the announcement, InMail
says "That is an invalid entry" and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then InMail hangs up.
1-32 (valid Call
Routing Mailbox)
x (x number of repeats)
0 = None
1 = Goodbye
2 = Silent
• If caller does not dial, they hear the announcement x
number of times and then route to the Next Call Routing
Mailbox.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
• If caller does not dial, they hear the announcement x
number of times and then InMail hangs up.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
Routed Announcement Mailbox Routing
(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox)
47-09-01 Next
Call Routing
Mailbox
0 = Undefined
47-09-02 Repeat
Count
0 (No repeats)
47-09-03 Hang
Up After
0 = None
1 = Goodbye
2 = Silent
Action
• If the caller does not dial, after the announcement the
caller goes back to the initial Call Routing Mailbox.
• If the caller dials a digit during the announcement, InMail
says "That is an invalid entry" and routes the caller goes
back to the initial Call Routing Mailbox.
• If the caller does not dial, after the announcement InMail
hangs up.
• If the caller dials a digit during the announcement, InMail
says "That is an invalid entry" and hangs up.
1-32 (valid Call
Routing Mailbox)
0 (No repeats)
0 = None
1 = Goodbye
2 = Silent
• If the caller doesn't dial, after the announcement they
route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
• If the caller does not dial, after the announcement InMail
hangs up.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
0 = Undefined
x (x number of repeats)
0 = None
1 = Goodbye
2 = Silent
• If caller does not dial, they hear the announcement x
number of times and then go back to the initial Call Routing Mailbox.
• If the caller dials a digit during the announcement, InMail
says "That is an invalid entry" and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then InMail routes back to the initial Call
Routing Mailbox.
• If caller does not dial, they hear the announcement x
number of times and then InMail hangs up.
• If the caller dials a digit during the announcement, InMail
says "That is an invalid entry" and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then InMail hangs up.
InMail Feature Manual
2-9
A
SL1100
ISSUE 2.0 (R3.0)
Routed Announcement Mailbox Routing
(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox)
47-09-01 Next
Call Routing
Mailbox
1-32 (valid Call
Routing Mailbox)
47-09-02 Repeat
Count
x (x number of repeats)
47-09-03 Hang
Up After
0 = None
1 = Goodbye
2 = Silent
Action
• If caller does not dial, they hear the announcement x
number of times and then route to the Next Call Routing
Mailbox.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
• If caller does not dial, they hear the announcement x
number of times and then InMail hangs up.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
A
Related Features
Automated Attendant on page 2-29
The Automated Attendant routes callers to an Announcement Mailbox.
Routing Mailbox on page 2-207
A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to Automated
Attendant callers.
Next Call Routing Mailbox on page 2-189
The Next Call Routing mailbox provides additional routing options to Announcement Mailbox callers.
System Administrator on page 2-222
The System Administrator records the Announcement Mailbox message.
Programming
1.
Set up the Announcement Mailbox:
Program
Number
47-07-02
2.
Program Name
Routing Mailbox Type (Mailbox
Type)
Description
Enter 2 to make the Routing Mailbox an Announcement Mailbox.
By default, Routing Mailboxes 1 ~ 8 are Call Routing Mailboxes (1)
and Routing Mailboxes 9 ~ 32 are Announcement Mailboxes (2).
Record the Announcement Message:
See Operation below.
By default, no message is recorded.
2-10
Announcement Mailbox
ISSUE 2.0 (R3.0)
3.
SL1100
Hang up InMail after playing the Announcement Mailbox message (without providing additional
dialing options):
Program
Number
47-09-03
Program Name
Description
Hang Up After
(HangUp)
Enter 1 (Goodbye) to have InMail play Goodbye to caller and hang
up after the announcement.
By default, this option is disabled (0).
4.
Provide Announcement Mailbox callers with more dialing options (instead of hanging up):
Program
Number
47-09-03
Program Name
Description
Hang Up After
(HangUp)
Enter 0 (None) to have InMail hang up after the announcement.
By default, this option is disabled (0).
Review Next Call Routing Mailbox on page 2-189 to set up additional dialing options for Announcement Mailbox callers.
5.
Repeat the Announcement Mailbox message while the caller listens:
Program
Number
47-09-02
Program Name
Description
Repeat Count
Enter the Repeat Count (0 ~ 10).
By default, this option is 0 (No Repeats).
6.
Set the maximum length of the Announcement Mailbox message:
Program
Number
47-01-03
Program Name
Description
Incoming Message Length
(Subs Msg Length)
Enter the maximum length of the Announcement Mailbox message
(1 ~ 4095 seconds).
By default, this interval is 120 seconds.
Operation
Recording an Announcement Mailbox Message
Log On to System Administrator's mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
A (2)
Select Announcement Mailbox message.
[Annc]
Enter the Announcement Mailbox number.
L (5)
Listen to current Announcement Mailbox message.
[Lstn]
#
R (7)
InMail Feature Manual
Exit listen mode.
Record a new Announcement Mailbox message.
[Rec]
2-11
A
SL1100
ISSUE 2.0 (R3.0)
Recording an Announcement Mailbox Message
Record message.
A
#
0
2-12
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete recording.
[Del]
#
Exit recording mode.
[Done]
D (3)
Delete the Announcement Mailbox message.
[Del]
#
Go back to the System Administrator options.
[Exit]
Go back to the System Administrator options.
[Exit]
Plays Help message.
Announcement Mailbox
ISSUE 2.0 (R3.0)
SL1100
Announcement Message
Description
The Announcement Message is the voice message that the System Administrator records for a
specific Announcement Mailbox. See Announcement Mailbox on page 2-8 for more.
Related Features
A
See Announcement Mailbox on page 2-8.
Programming
See Announcement Mailbox on page 2-8.
Operation
See Announcement Mailbox on page 2-8.
InMail Feature Manual
2-13
SL1100
ISSUE 2.0 (R3.0)
Answer Schedule Override
Description
A
Answer Schedule Override provides alternate answering for Automated Attendant calls. When
enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override
Mailbox can be an Announcement, Call Routing, or Subscriber mailbox. You can use Answer
Schedule Override to provide holiday and bad weather closing announcements, for example. Enable
override when you want callers to hear the special announcements; disable override to have the
Automated Attendant answer normally. You can enable Answer Schedule Override from system
programming or from the System Administrator Mailbox.
• If the Override Mailbox is an Announcement Mailbox, the outside caller hears the recorded
announcement. Depending on how the Announcement Mailbox is programmed, InMail then hangs
up, reroutes the call, or provides additional dialing options.
• If the Override Mailbox is a Call Routing Mailbox, the outside caller hears the instruction menu and
can dial any option allowed by the associated Dial Action Table.
• If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if
recorded) and can leave a message.
Related Features
Announcement Message on page 2-13
The Override Mailbox can be an Announcement Mailbox.
Routing Mailbox on page 2-207
The Override Mailbox can be a Call Routing Mailbox.
Subscriber Mailbox on page 2-219
The Override Mailbox can be a Subscriber Mailbox.
System Administrator on page 2-222
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
Programming
1.
Optionally enable Answer Schedule Override from system programming.
Program
Number
47-11-01
Program Name
Answer Schedule Override
(Schedule Override)
Description
Enter 1 (Yes) to enable Answer Schedule Override.
You can also enable Answer Schedule Override from the System
Administrator Mailbox. See Operation below.
By default, Answer Schedule Override is disabled (0).
2-14
Answer Schedule Override
ISSUE 2.0 (R3.0)
2.
SL1100
Specify the Override Mailbox Category.
Program
Number
47-11-02
Program Name
Description
Override Mailbox Category
(Override MB Ctg)
When you enable Answer Schedule Override for the selected Answer Table, you can choose to route Automated Attendant calls to
any of the following mailbox categories:
1 Station Mailbox
2 Group Mailbox
3 Routing Mailbox
0 Undefined
By default, this option is 0.
3.
A
Specify the Override Mailbox Number.
Program
Number
47-11-02
Program Name
Description
Override Mailbox Number
(Override MB Num)
For the selected Answer Table, choose the Override Mailbox number (maximum 3 digits, using 0 ~ 9). The mailbox number you select
must match the mailbox category specified in 47-11-02 above.
By default, there is No Entry for this option.
4.
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
Operation
Enabling Answer Schedule Override
Log On to System Administrator’s Mailbox.
SA
(72)
Access System Administrator options.
[Not applicable]
O (6)
Access Answer Schedule Override.
[Not applicable]
1-8
Enter the number of the Answer Table you want to override.
You go to the Answer Schedule Override Menu.
O (6)
Turn Answer Schedule Override on or off.
[On]
[Off]
C (2)
Select the Override Mailbox.
[MBOX]
Enter the Override Mailbox number.
The Override Mailbox can be an Announcement, Call Routing, or Subscriber Mailbox.
#
#
#
Go back to the Answer Schedule Override Menu without
entering an Override Mailbox.
[Exit]
0
Plays Answer Schedule Override Menu Help message.
#
Go back to the System Administrator Menu.
[Exit]
Go back to the System Administrator Menu.
[Exit]
Go back to the Main Menu.
[Exit]
InMail Feature Manual
2-15
SL1100
ISSUE 2.0 (R3.0)
Enabling Answer Schedule Override
0
Plays Help message.
A
2-16
Answer Schedule Override
ISSUE 2.0 (R3.0)
SL1100
Answer Table
Description
The Answer Table determines how the Automated Attendant answers outside calls on each trunk,
according to the time of the day and day of the week that the call is ringing. InMail provides 8 Answer
Tables. The Answer Table is an integral part of the Automated Attendant. The Automated Attendant
can automatically answer the telephone system incoming calls, play an Instruction Menu message,
and provide dialing options to callers. Automated Attendant has 3 major components:
• Answer Table on page 2-17
The Answer Table determines how the Automated Attendant answers outside calls on each trunk,
according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call
Routing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its
Default Mailbox to determine routing.
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30 AM to 5:00 PM.
• Routing Mailbox on page 2-207
A Call Routing Mailbox is associated with an individual Answer Table schedule or the Default
Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides
the Instruction Menu to callers which typically greets the callers and describes the dialing options.
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30 AM to
5:00 PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
• Dial Action Table on page 2-58
After the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default InMail Automated Attendant configuration.
InMail Feature Manual
2-17
A
ISSUE 2.0 (R3.0)
SL1100
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
InMail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
A
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
47-12 Answer Schedules
47-11-05 Default Mailbox
Call Routing Mailbox 1
47-08 Call Routing Mailbox Options
Dial Action Table 1
47-13 Dial Action Tables
All calls route to Call Routing Mailbox 1
Schedule 1 active M-F 8:30 AM - 5:00 PM
Default Mailbox active all other times
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
the active Call Routing Mailbox.
Dial Action Table 1 Dialing Options:
Dial an extension number, or
O for the operator
The Default Mailbox and Routing Hierarchy
The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in
effect. By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30
AM to 5:00 PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings
and weekends). Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, initially
the routing is the same 24 hours a day, 7 days a week. See Customizing an Answer Table below for
more information.
When setting up your Answer Tables, keep in mind that a more specific type of routing has priority
over a less specific type of routing. When selecting which routing to follow when there is more than
one choice for a specific time, InMail chooses in the following order:
1. Date Schedule
2. Day of Week Schedule
3. Range of Days Schedule
2-18
Answer Table
ISSUE 2.0 (R3.0)
4.
SL1100
Default Mailbox
For example, a Date Schedule set up for Christmas day has priority over any other schedules in effect
on December 25.
Customizing an Answer Table
Use the following examples as a guide when customizing your Answer Tables to meet specific site
requirements. Refer to Programming below for the specifics.
To set up daytime and evening/weekend answering (2 schedules):
In this example, use the Default Mailbox (Call Routing Mailbox 1) for evening/weekend answering and
specify a new Call Routing Mailbox for daytime answering.
1.
2.
3.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
In 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1. Use this
setting for daytime answering.
From a System Administrator's Mailbox, record an evening/weekend Instruction Menu message
for Call Routing mailbox 1.
This message plays to callers Monday through Friday from 5:00 PM to 8:30 AM and on
weekends.
From a System Administrator's Mailbox, record a daytime Instruction Menu message for Call
Routing Mailbox 2.
This message plays to callers Monday through Friday from 8:30 AM to 5:00 PM.
To set up daytime, evening, and weekend answering (3 schedules):
This example builds on the example above, but adds a third schedule that plays only on weekday
evenings.
1.
2.
3.
4.
5.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
In 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1. As in the 2
schedule example, use this for daytime answering.
Create a new schedule that will run only in the evenings.
In 47-11 Program Entry, create Schedule 2 for Answer Table 1 that will run Monday through
Friday from 5:00 PM to 11:00 PM. Assign Call Routing Mailbox 3 to this new schedule.
From a System Administrator's Mailbox, record a late night/weekend Instruction Menu Message
for Call Routing mailbox 1.
This message plays Monday through Friday from 11:00 PM to 8:30 AM, and on weekends.
From a System Administrator's mailbox, record the weekday Instruction Menu Message for Call
Routing Mailbox 2.
This message plays Monday through Friday from 8:30 AM to 5:00 PM.
From a System Administrator's Mailbox, record the weekday evening Instruction Menu Message
for Call Routing Mailbox 3.
This message plays Monday through Friday from 5:00 PM to 1:00 PM.
Related Features
Automated Attendant on page 2-29
The Answer Table determines how the Automated Attendant answers calls.
Routing Mailbox on page 2-207
InMail Feature Manual
2-19
A
SL1100
ISSUE 2.0 (R3.0)
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to
Automated Attendant Callers.
Dial Action Table on page 2-58
The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the Answer
Table, which in turn provides those options to Automated Attendant callers.
Programming
1.
Assign Answer Tables to trunks.
Program
Number
A
47-10-01
Program Name
Answer Table Assignment
(Answer Table)
Description
Assign an Answer Table (1 ~ 8) to each trunk that the Automated
Attendant should answer.
By default, all trunks are assigned to Answer Table 1.
2.
Set up the Automated Attendant to answer trunk calls.
Program
Number
22-02-01
Program Name
Incoming Call Trunk Setup
Description
Assign Service Type 4 to each trunk you want to be a DIL. Make a
separate entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each trunk you designated above, enter the InMail pilot number.
Make a separate entry for each Night Service mode.
By default, there are no DIL destinations programmed.
3.
Select the Answer Table to be customized.
Program
Number
47-11
47-11-04
Program Name
Description
InMail Answer Table Options
Select the Answer Table to be customized (1 ~ 8).
Next Answer Table
If 10 Answer Schedules in an Answer Table are not sufficient, enter
the number of the Answer Table to which you want to link the selected table. InMail treats the two linked tables as a single 20 entry Answer Table.
By default, Answer Tables are not linked (Undefined).
47-11-03
2-20
Default Mailbox Category
(Default MB Ctg) and
Default Mailbox Number
(Default MB Num)
Set the mailbox the Answer Table uses if no Answer Schedule is in
effect.
By default, this option is 3 (Routing Mailbox) for Answer Table 1
and 0 (undefined) for all other Answer Tables.
Answer Table
ISSUE 2.0 (R3.0)
4.
SL1100
Setting up a Type 1 (Day of Week) schedule
Program
Number
47-12
47-12-01
47-12-02
Program Name
Description
InMail Answer Schedules
Select the Schedule Entry to be customized.
Schedule Type
(Entry xx Schedule Type)
Enter 1 to make the Schedule Entry a Day of the Week Schedule.
Answering Mailbox Category
(Entry xx MB Ctg) and
Answering Mailbox Number
(Entry xx MB Num)
Select the Routing Mailbox (1 ~ 32) to answer calls when this
Schedule Entry is active.
You can optionally assign a Subscriber Mailbox (1), Group Mailbox
(2), or Routing Mailbox (3) for this option.
By default, Schedule Entry 1 of Answer Table 1 is 2 (Range of
Days) schedule. All other Schedule Entries are 0 (Undefined).
By default, no Type 1 (Day of Week) schedules are enabled.
47-12-03
47-12-07
Day of the Week
(Entry xx Day)
Specify the day of the week the Schedule Entry should be active.
Schedule Start Time
(Entry xx Start Time)
Set the time of day the Schedule Entry should start on the day
specified.
By default, Type 1 (Day of Week) schedule is 1.
By default, Type 1 (Day of Week) schedule is 0830 (8:30 AM).
47-12-08
Schedule End Time
(Entry xx End Time)
Set the time of day the Schedule Entry should stop on the day
specified.
By default, Type 1 (Day of Week) schedule is 1700 (5:00 PM).
InMail Feature Manual
2-21
A
SL1100
5.
ISSUE 2.0 (R3.0)
Setting up a Type 2 (Range of Days) schedule
Program
Number
47-12
47-12-01
47-12-02
A
47-12-04
Program Name
Description
InMail Answer Schedules
Select the Schedule Entry to be customized.
Schedule Type
(Entry xx Schedule Type)
Enter 2 to make the Schedule Entry a Range of Days Schedule.
Answering Mailbox Category
(Entry xx MB Ctg) and
Answering Mailbox Number
(Entry xx MB Num)
Select the Routing Mailbox (1-32) that will answer calls when this
Schedule Entry is active.
Start Day
(Entry xx Start Day)
Specify the day of the week the Schedule Entry should be become
active (start).
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days
(Type 2) schedule. All other Schedule Entries are undefined.
You can optionally assign a Subscriber Mailbox, Group Mailbox,
or Routing Mailbox for this option. By default, Schedule 1 of Answer Table 1 uses Call Routing Mailbox 1. All other schedules are
undefined.
By default, Schedule 1 of Answer Table 1 starts on Monday (2). All
other schedules are Sunday (1).
47-12-05
End Day
(Entry xx End Day)
Specify the day of the week the Schedule Entry should become inactive.
By default, Schedule 1 of Answer Table 1 ends on Friday (6). All
other schedules are Sunday(1).
47-12-07
Schedule Start Time
(Entry xx Start Time)
Set the time of day the Schedule Entry should start on the day
specified.
By default, Schedule 1 of Answer Table 1 starts at 8:30 AM (0830).
All other schedules are undefined.
47-12-08
Schedule End Time
(Entry xx End Time)
Set the time of day the Schedule Entry should stop on the day
specified.
By default, Schedule 1 of Answer Table 1 ends at 5:00 PM (1700).
All other schedules are undefined.
2-22
Answer Table
ISSUE 2.0 (R3.0)
6.
SL1100
Setting up a Type 3 (Date) schedule
Program
Number
47-11
47-12-01
47-12-02
Program Name
Description
Program Entry
Select the Schedule Entry to be customized.
Schedule Type
(Entry xx Schedule Type)
Enter 3 to make the Schedule Entry a Date Schedule.
Answering Mailbox Category
(Entry xx MB Ctg) and
Answering Mailbox Number
(Entry xx MB Num)
Select the Routing Mailbox (1-32) that will answer calls when this
Schedule Entry is active.
You can optionally assign a Subscriber Mailbox, Group Mailbox, or
Announcement Mailbox for this option.
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days
(Type 2) schedule. All other Schedule Entries are undefined.
By default, there are no Type 3 (Date) schedules defined.
47-12-03
Day of the Week
(Entry xx Day)
Specify the day of the week on which the Schedule Entry should become active.
47-12-04
Start Day
(Entry xx Start Day)
Set the start day the Schedule Entry should start on the day specified.
47-12-05
End Day
(Entry xx End Day)
Set the end day the Schedule Entry should end on the day specified.
47-12-06
Date
(Entry xx Date)
Specify the date on which the Schedule Entry should become active
(start).
By default, there are no Type 3 (Date) schedules defined.
47-12-07
Schedule Start Time
(Entry xx Start Time)
Set the time of day the Schedule Entry should start on the date
specified.
By default, there are no Type 3 (Date) schedules defined.
47-12-08
Schedule End Time
(Entry xx End Time)
Set the time of day the Schedule Entry should stop on the date
specified.
By default, there are no Type 3 (Date) schedules defined.
Operation
Not applicable.
InMail Feature Manual
2-23
A
SL1100
ISSUE 2.0 (R3.0)
Auto Attendant Direct to Voice Mail
Description
When a subscriber enables Auto Attendant Direct to Voice Mail, Automated Attendant calls to their
extension go directly to their mailbox. Their phone does not ring for calls from the Automated
Attendant. You can optionally enable Auto Attendant Direct to Voice Mail from system programming. A
subscriber typically turns on Auto Attendant Direct to Voice Mail when they need to work at their desk
uninterrupted by outside callers sent from the Automated Attendant.
A
Keep in mind that Auto Attendant Direct to Voice Mail does not block Intercom calls from coworkers or
any other type of outside call not routed through the Automated Attendant. For example, with Auto
Attendant Direct to Voice Mail enabled, Direct Inwards Lines and transferred outside calls to an
extension work normally.
Related Features
Call Forward to a Mailbox on page 2-39
If a subscriber has calls forwarded immediately to his mailbox, Auto Attendant Direct to Voice Mail is
not necessary.
Greeting on page 2-108
A subscriber does not have to have a greeting recorded to activate Auto Attendant Direct to Voice
Mail.
Programming
1.
Enable Auto Attendant Direct to Voice Mail From Your Subscriber Mailbox.
Refer to Operation on page 2-24.
2.
Optionally enable Auto Attendant Direct to Voice Mail from System Programming.
Program
Number
47-02-09
Program Name
Description
Auto Attendant Direct to Voice Enter 1 (Yes) to enable Auto Attendant Direct to Voice Mail.
Mail
By default, this option is disabled (0).
(AUTO-ATT Direct VM)
Operation
Recording a Multiple Greeting and Setting Up Auto Attendant Direct to Voice Mail
Log on to Subscriber Mailbox.
2-24
Auto Attendant Direct to Voice Mail
ISSUE 2.0 (R3.0)
SL1100
Recording a Multiple Greeting and Setting Up Auto Attendant Direct to Voice Mail
G (4)
Access the Mailbox Greeting options.
[Greet]
InMail does the following:
• Plays a summary of your current settings.
• Displays the status of your active Greeting (1-3).
[GREETING n: RECORDED], or
[GREETING n: NOT REC]
• Provides soft keys for each of the 3 greetings.
[Gr1]
[Gr2]
[Gr3]
Select a Greeting (which also makes it active).
(1) [Gr1]
(2) [Gr2]
(3) [Gr3]
L (5)
Listen to the active greeting (if recorded).
[Lstn]
R (7)
Record a new greeting (if not recorded), or rerecord the current greeting.
[Rec]
A
Record at the tone, then press # when done.
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete the greeting.
[Del]
#
End the recording.
[Done]
Delete the currently recorded greeting (if any).
[Del]
#
Go back to the Mailbox Greeting options.
[Exit]
Change Auto Attendant Direct to Voice Mail
Setup
(67)
Access the Mailbox Setup Options
CallH
(26)
Select Call Handling Options
DVM (6)
Turn Auto Attendant Direct To Voice Mail
[AUTO-ATTENDANT DVM: ON]
[AUTO-ATTENDANT DVM: OFF]
Exit (#)
Go back to mailbox Main Menu.
0
Plays help message.
InMail Feature Manual
2-25
ISSUE 2.0 (R3.0)
SL1100
Auto Erase or Save
Description
When a mailbox user listens to a new message completely and then exits the mailbox, InMail either
automatically archives or deletes the message. The setting of this option depends on subscriber
preferences.
A
The subscriber can choose the Auto Erase option, review messages and archive messages. The
subscriber that chooses the Auto Save option is assured that InMail automatically archives all
messages when the mailbox is exited.
Auto Save Example:
• InMail alerts the subscriber to new messages by a Message Waiting Lamp.
• The subscriber presses L to listen to a portion of each message and then exits the mailbox.
• If a subscriber chooses the Auto Save option, InMail archives partially listened-to messages but
does not illuminate the message waiting lamp for archived messages. InMail archives all the
messages and turns off the message waiting lamp.
• If you hang up while listening to a new message, InMail automatically saves the message as a new
message.
Related Features
Not applicable, archives or deletes
Programming
1.
Set up Auto Erase or Save for a Subscriber Mailbox:
Program
number
Program Name
47-02-05
Auto Erase/Save of Messages
Description
Select 1 (Save) to save the message; 0 (Erase) to erase the message.
By default, the Subscriber Mailbox saves (1) the message.
Operation
Not applicable.
2-26
Auto Erase or Save
ISSUE 2.0 (R3.0)
SL1100
Auto Time Stamp
Description
After a Subscriber Mailbox user listens to a message, InMail can optionally announce the time and
date the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or it can
be enabled in system programming. Auto Time Stamp helps if the subscriber needs to know the time
and date of each message they receive without taking any extra steps. With Auto Time Stamp turned
on, InMail automatically announces the date, time, and (optionally) the caller's number at the end of
each message. With Auto Time Stamp turned off, the subscriber must dial TI (84) while listening to a
message to get the same information.
Related Features
Mailbox Options Menu on page 2-160
Auto Time Stamp is available on the Mailbox Options Menu.
Time and Date on page 2-227
InMail uses the InMail Time and Date.
Time and Date Stamp on page 2-228
An extension can listen to a message and dial a code to hear the time the message was sent.
Programming
1.
Enable Auto Time Stamp from your Subscriber Mailbox.
Refer to Operation on page 2-27.
2.
Optionally Enable Auto Time Stamp from System Programming.
Program
Number
47-02-11
Program Name
Auto Time Stamp
Description
Enter 1 (Yes) to enable Auto Time Stamp.
By default, Auto Time Stamp is disabled (0).
Operation
Turning Auto Time Stamp On or Off
Log On to Subscriber Mailbox.
OP (67)
Access the Mailbox Options Menu.
[Not applicable]
AT (28)
Access Auto Time Stamp.
[Time]
InMail Feature Manual
2-27
A
SL1100
ISSUE 2.0 (R3.0)
Turning Auto Time Stamp On or Off
InMail plays a summary of your Auto Time Stamp setting. By default, Auto Time Stamp is turned
off.
O (6)
Turn Auto Time Stamp on or off.
[On]
[Off]
#
Go back to the Mailbox Options Menu.
[Exit]
0
Plays Help message.
A
2-28
Auto Time Stamp
ISSUE 2.0 (R3.0)
SL1100
Automated Attendant
Description
The Automated Attendant answers outside calls on each trunk, according to the time of day and day of
the week. The Answer Table is an integral part of the Automated Attendant. The Automated Attendant
can automatically answer the phone system incoming calls, play an Instruction Menu message, and
provide dialing options to callers. There are three major Automated Attendant components:
• Answer Table on page 2-17
The Answer Table determines how the Automated Attendant answers outside calls on each trunk,
according to the time of the day and day of the week. The Answer Table divides the time of day and
day of the week into individual schedules, which in turn assign a Call Routing Mailbox to each call.
When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine
routing.
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30 AM to 5:00 PM.
• Routing Mailbox on page 2-207
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the
Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing
options.
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30 AM to
5:00 PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
• Dial Action Table on page 2-58
After the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default InMail Automated Attendant configuration.
InMail Feature Manual
2-29
A
ISSUE 2.0 (R3.0)
SL1100
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
InMail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
A
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
47-12 Answer Schedules
47-11-03 Default Mailbox
Call Routing Mailbox 1
47-08 Call Routing Mailbox Options
Dial Action Table 1
47-13 Dial Action Tables
All calls route to Call Routing Mailbox 1
Schedule 1 active M-F 8:30 AM - 5:00 PM
Default Mailbox active all other times
From a System Admi nistrator mailbox,
record an Instruction Menu (SA + I) for
the active Call Routing Mailbox.
Dial Action Table 1 Dialing Options:
Dial an extension number, or
O for the operator.
Related Features
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies the dialing options (Dial Action Table) and
Instruction Menu that announcements are available to Automated Attendant callers.
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
2-30
Automated Attendant
ISSUE 2.0 (R3.0)
SL1100
Fax Detection on page 2-94
The Automated Attendant can route outside calls to the company fax machine.
Multiple Company Greetings on page 2-187
One InMail system can provide individual greetings and dialing options for several companies.
Programming
1.
Assign Answer Tables to trunks.
Program
Number
47-10-01
Program Name
Description
Answer Table Assignment (An- Assign an Answer Table (1 ~ 8) to each trunk that the Automated
swer Table)
Attendant should answer.
By default, all trunks are assigned to Answer Table 1.
2.
Set up the Automated Attendant to answer trunk calls.
Program
Number
22-02-01
Program Name
Incoming Call Trunk Setup
Description
Assign Service Type 4 to each trunk you want to be a DIL. Make a
separate entry for each Night Service mode.
By default, all trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each trunk you designated as a DIL above, enter the InMail pilot
number. Make a separate entry for each Night Service mode.
By default, no DIL destinations are programmed.
3.
Set up the Answer Tables.
Turn to Answer Table on page 2-17 for more information.
By default, all trunks use Answer Table 1. Answer Schedule 1 is active and runs continuously.
4.
Set up the Call Routing Mailboxes.
Turn to Routing Mailbox on page 2-207 for more information.
The active schedule (Answer Table 1, Answer Schedule 1) uses Call Routing Mailbox 000.
5.
Set up the Dial Action Tables.
Turn to Dial Action Table on page 2-58 for more information.
By default, Call Routing Mailbox 000 uses Dial Action Table 1.
InMail Feature Manual
2-31
A
SL1100
6.
ISSUE 2.0 (R3.0)
Set the maximum message length for Automated Attendant callers leaving a message in a
mailbox.
Program
Number
47-01-03
Program Name
Subscriber Message Length
(Subs Msg Length)
Description
This sets the maximum message length (1 ~ 4095 seconds) for outside Automated Attendant callers accessing a mailbox via a LOGON or GOTO command.
The default setting is 120 seconds.
47-01-04
Non-Subscriber Message
Length
(Mbox Msg Length)
This sets the maximum message length (1 ~ 4095 seconds) for outside Automated Attendant callers leaving a message in a Subscriber Mailboxes.
The default setting is 120 seconds.
A
Operation
Using the Automated Attendant
For the outside caller:
After Automated Attendant answers, voice prompts will instruct you which digits to dial.
2-32
Automated Attendant
ISSUE 2.0 (R3.0)
SL1100
Automated Attendant Transfer
Description
An extension user can transfer a trunk call to the Automated Attendant to enable an outside caller to
use the Automated Attendant dialing options.
Extensions cannot call or be transferred to the InMail Automated Attendant.
A
Related Features
Automated Attendant on page 2-29
The Automated Attendant can automatically answer the phone system incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Programming
No additional programming required.
Operation
Automated Attendant Transfer
To transfer an outside call to the Automated Attendant:
1. While on an outside call, press Hold key.
2. Dial the voice mail master number (e.g., 200).
3. Hang up.
InMail Feature Manual
2-33
ISSUE 2.0 (R3.0)
SL1100
Automatic Access to VM by Caller ID
Description
An InMail mailbox can be associated with a specific caller ID (CID) number. When that CID number is
presented to the InMail, it automatically logs the user into their mailbox. This greatly improves VM
accessibility for outside callers.
A
Two types of voice mail access modes exist for this feature.
1. Specifying the VM Pilot number as a DID/DIL/DISA/VRS destination.
- OR Dialing the VM pilot number after calling in from a Mobile Extension.
2. Program to forward a call to VM (102) by any of following Programs.
• PRG 22-05-01 (Incoming Ring Group)
• PRG 22-11-05 (Transfer Target number -1)
• PRG 22-11-06 (Transfer Target number -2)
• PRG 25-03-01 (Incoming Ring Group No.)
• PRG 25-04-01 (VRS/DISA Transfer Ring Group at No answer/Busy)
Figure 2-1 Example - User Access to Voice Mail
Conditions
• When using this feature, InMail does not prompt for a password on a call from the set CID number.
• To use this feature, the voice mailbox number must be set in PRG13-04-11. If not set, the system
requires the normal log in procedure or entering a valid mailbox and security code to login.
• Two different mailboxes can not be tied to the same inbound CID number. If two mailboxes are set
for the same inbound CID number the system uses the first match it finds.
• This feature is only supported for external calls to the InMail.
• Mobile Extension users can use this feature by setting the VM box number in PRG 13-04-11 which
corresponds to the Speed Dial number registered in PRG 15-22-01.
• Common Speed Dial area is used for this feature. Group or Station Speed Dial areas are not
supported with this feature.
• When a number in the Common Speed Dial includes a trunk access code or end code (#), the
Redial name indication will work if the number matches completely.
• If the same number is registered in the Common Speed Dial bin, the latest Speed Dial number is
used.
• The Flexible ringing feature has priority over the InMail - Automatic Access to VM by Caller ID
feature.
• To enable this feature, PRG 14-01-22 (Caller ID to Voice Mail) must be set to 1.
2-34
Automatic Access to VM by Caller ID
ISSUE 2.0 (R3.0)
SL1100
Default Settings
Disabled
System Availability
Terminals
All Multiline Terminals
Trunks
A
The following Trunks support sending Caller ID:
• Analog Line
• ISDN Line (BRI)
• ISDN Line (PRI)
• SIP Line
Required Component(s)
• PZ-VM21 with CPU card
• InMail Compact Flash
• SL-VM-ADVANCE license
Related Features
Abbreviated Dialing/Speed Dial
Caller ID - Flexible Ringing
Mobile Extension
InMail
Guide to Feature Programming
Program
No.
Program Name
Input Data
Default
13-04-01
Speed Dialing Number and Name - Speed Dialing Maximum of 36 digits (0 ~ 9, *,
Data
#, @, P, R)
@ = Wait for Answer Supervision
- ISDN trunks only
P = Pause - Analog Trunk Only
R = Hook flash - Analog Trunk
Only
No Setting
13-04-02
Speed Dialing Number and Name - Name
No Setting
13-04-11
Speed Dialing Number and Name - Mailbox Num- 0 ~ 544
ber
InMail Feature Manual
Maximum 12 Characters (Use dial pad to enter name)
0
2-35
ISSUE 2.0 (R3.0)
SL1100
Program
No.
A
Program Name
Input Data
Default
15-22-01
Mobile Extension Setup - Mobile Extension Target Setup
0 = No Setting
1 ~ 999 = Speed Dial Bin 1 ~ 999
(PRG 13-04)
0
22-02-01
Incoming Call Trunk Setup - Incoming Type
0 = Normal
1 = VRS (second dial tone if no
VRS installed)
2 = DISA
3 = DID
4 = DIL
5 = E&M Tie line
6 = Delayed VRS
7 = ANI/DNIS
8 = DID (DDI) Mode Switching
0
22-05-01
Incoming Trunk Ring Group Assignment - Incoming Group Number
0 = No Setting
01 ~ 25 = Incoming Group
102 = VMI
1
22-11-05
DID Translation Number Conversion - Transfer
Destination Number 1
0 = No setting
01 ~ 25 = Incoming Ring Group
102 = VM
201 ~ 232 = Department Group
400 = VRS
401 = DISA
501 ~ 599 = DISA
(VRS Message No.)
1000 ~ 1999 = Common ABB Dial (000 ~ 999)
0
22-11-06
DID Translation Number Conversion - Transfer
Destination Number 2
0 = No setting
01 ~ 25 = Incoming Ring Group
102 = VM
201 ~ 232 = Department Group
400 = VRS
401 = DISA
501 ~ 599 = DISA
(VRS Message No.)
1000 ~ 1999 = Common ABB Dial (000 ~ 999)
0
25-03-01
VRS/DISA Transfer Ring Group With Incorrect
Dialing - Incoming Group Number
0 = Disconnect
01 ~ 25 = Incoming Ring Group
102 = VMI
104 = Assign the Speed Dial
Number (V3.0 Added)
1
25-04-01
VRS/DISA Transfer Ring Group With No Answer/
Busy - Incoming Group Number
0 = Disconnect
01 ~ 25 = Incoming Ring Group
102 = VMI
104 = Assign the Speed Dial
Number (V3.0 Added)
0
Operation
Retrieve VM Messages
To retrieve VM messages from outside of office:
If incoming analog trunks are used in the system
Main Number: 214-555-5678 (DIL)
Outside party number : 214-555-1212
• Program 22-02-01: Trunk 1 DIL
2-36
Automatic Access to VM by Caller ID
ISSUE 2.0 (R3.0)
SL1100
• Program 22-07-01: VM Pilot number, 200
• Program 13-04-01: Speed Dial area No. 0 -> 2145551212
• Program 13-04-11: Speed Dial area No. 0 -> 100 (VM BOX)
1. Call the main number from 214-555-1212.
2. After the VM answers the user can listen to and manage voice messages or change mailbox
settings.
If incoming DID trunks are used in the system
Main Number: 214-555-5678
Outside party number: 214-555-1212
• Program 22-02-01: Trunk 1 DID
• Program 22-11-05: Set transfer destination, 102 InMail
• Program 13-04-01: Speed Dial area No. 0 -> 2145551212
• Program 13-04-11: Speed Dial area No. 0 -> 100 (VM BOX)
1. Call the main number from 214-555-1212.
2. After the VM answers the user can listen to and manage voice messages or change mailbox
settings.
InMail Feature Manual
A
2-37
SL1100
ISSUE 2.0 (R3.0)
Automatic Routing for Rotary Dial Callers
Description
If an Automated Attendant caller does not dial any digits, InMail automatically routes that caller to a
specified option (such as the operator or a mailbox). This lets rotary phone users stay on the line to
leave a message or have their call processed. Without Automatic Routing for Rotary Dial Callers,
rotary callers cannot use the Automated Attendant.
A
Related Features
Guest Mailbox on page 2-118
Consider routing rotary dial callers to a Guest Mailbox to collect messages.
Programming
1.
Program the Dial Action Table Timeout function.
Program
Number
47-13
Program Name
InMail Dial Action Tables
Description
Since rotary dial callers can not dial DTMF digits, the Timeout function provides routing.
By default, TIMEOUT is an Unscreened Transfer (UTRF) to the operator (101).
Operation
Not applicable.
2-38
Automatic Routing for Rotary Dial Callers
SL1100
ISSUE 2.0 (R3.0)
Call Forward to a Mailbox
Description
A subscriber can easily forward calls to his Subscriber Mailbox by pressing the Voice Mail key instead
of dialing an extension as the forwarding destination. With Call Forward to a Mailbox, the subscriber is
assured that when he is unavailable to answer calls, those calls are saved in Voice Mail.
Unlike with Extension Hunting to Voice Mail, the Call Forward to a Mailbox feature allows the
subscriber to choose when and how to send unanswered calls to voice mail.
C
Call Forwarding a Subscriber's Direct Inward Line to their Mailbox
The following table describes how InMail handles a subscriber's Direct Inward Line when it is Call
Forwarded to the mailbox. The routing occurs when the caller dials a digit while listening to the
recorded or default mailbox greeting.
Dialing Options while Listening to a Subscriber Mailbox Greeting
47-02-14 Next Call
Routing Mailbox
Undefined
47-02-13 Dialing
Option
No
Digit Dialed
0
1~9
1 ~ 32 (valid Call
Routing Mailbox)
1 ~ 32 (valid Call
Routing Mailbox)
No
Yes
Action
Caller hears, "That is an invalid entry," and the greeting
repeats.
#
InMail hangs up.
*
Caller skips greeting and can immediately start recording.
0
Caller follows 0 action in Next Call Routing Mailbox.
1~9
Caller hears, "That is an invalid entry," the greeting repeats, and the caller is asked to leave a message.
#
Caller routes to the Next Call Routing Mailbox and
hears its Instruction Menu.
*
Caller skips greeting and can immediately start recording.
0
Caller follows key action in Next Call Routing Mailbox.
1~9
#
Caller routes to the Next Call Routing Mailbox and
hears its Instruction Menu.
*
Caller skips greeting and can immediately start recording.
Log On to a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log on to his mailbox while listening to his greeting must have the option
set in Next Call Routing Mailbox. To allow this ability, for example:
• Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
• While listening to their greeting, the subscriber can dial:
- # (to route to their Next Call Routing Mailbox).
- # and their mailbox number to log in to their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber can enable a
Security Code to prevent unauthorized logons.
InMail Feature Manual
2-39
SL1100
ISSUE 2.0 (R3.0)
Related Features
Auto Attendant Direct to Voice Mail on page 2-24
When enabled, Auto Attendant Direct to Voice Mail automatically sends all calls from the Automated
Attendant to the subscriber's mailbox.
Message Forward on page 2-170
A subscriber can forward a message in their Subscriber Mailbox to a coworker.
Next Call Routing Mailbox on page 2-189
C
The setting of the Next Call Routing Mailbox and Dialing Option options determine the digits a caller
can dial while listening to the recorded or default mailbox greeting.
Programming
1.
Set how long an unanswered call will ring before forwarding.
Program
Number
Program Name
Description
24-02-03
Delayed Call Forwarding Time
For type 2 and type 4 forwarding, an unanswered call will forward
after this interval.
This time applies to transferred trunk calls, Direct Inward Lines, and
Intercom calls.
By default, this interval is 10 seconds.
Operation
Call Forward to your Mailbox
To forward your calls to your mailbox:
1. Press Speaker key (or lift the handset at the single line telephone) and choose from the following dial access codes:
741 = Call Forward - Immediate
742 = Call Forward - Busy
743 = Call Forward - No Answer
744 = Call Forward - Busy/No Answer
745 = Call Forward - Both Ring
746 = Call Forwarding - Follow-Me
2. Dial 1 to set.
3. Dial Voice Mail master number.
4. Press Speaker key to hang up (or hang up handset at the single line telephone).
2-40
Call Forward to a Mailbox
ISSUE 2.0 (R3.0)
SL1100
Caller ID
Description
Caller ID is a telephone company service that provides an extension with a caller's number and
optional name. With Caller ID, the display keyset user knows who is calling before they pick up the
call. When used with InMail, Caller ID enables the Make Call on page 2-164 feature for outside calls.
After listening to a voice message, the subscriber can dial MC (62) to return the call without knowing
the callers phone number.
C
Related Features
Make Call on page 2-164
An extension user can listen to a voice message and dial a code to return the call without knowing the
caller's phone number. To make a call to an outside telephone number requires Caller ID.
Screened Transfer on page 2-211
Screened Transfers from the Automated Attendant provide Caller ID data only after the user answers
the call.
Unscreened Transfer on page 2-231
Unscreened Transfers from the Automated Attendant provide Caller ID data while the call is ringing.
Programming
Be sure the telephone system is configured to pass Caller ID to the InMail voice mail ports.
No additional programming is required to enable Caller ID in InMail. Following is a list of the basic
Caller ID programs.
1.
Be sure the telco provides Caller ID to the connected telephone system.
InMail Feature Manual
2-41
SL1100
2.
ISSUE 2.0 (R3.0)
Check your telephone system programming to be sure the telephone system is set up to receive
Caller ID and pass it to the InMail voice mail ports.
Program
Number
Program Name
14-01-22
Basic Trunk Data Setup - Caller ID to Voice Mail
Enter 1 (Yes) to enable this option.
Analog Trunk Data Setup Caller ID
Enable (1) a trunk ability to receive Caller ID data.
Class of Service Options (Incoming Call Service) - Caller
ID Display
Enter 1 (Yes) to enable the Caller ID display at an extension.
This option does not apply to InMail Voice Mail Ports.
Class of Service for Extensions
Assign Class of Service to extensions.
14-02-10
20-09-02
C
20-06-01
Description
By default, this option is disabled.
By default, a trunk's ability to receive Caller ID data is enable (1).
By default, this option is enable.
By default, Extension 101 is Class 15 and other extensions are
Class 1.
Operation
Not applicable.
2-42
Caller ID
ISSUE 2.0 (R3.0)
SL1100
Caller ID with Return Call
Description
Refer to Make Call on page 2-164.
Related Features
Refer to Make Call on page 2-164.
C
Programming
Refer to Make Call on page 2-164.
Operation
Refer to Make Call on page 2-164.
InMail Feature Manual
2-43
SL1100
ISSUE 2.0 (R3.0)
Calling the Automated Attendant
Description
Automated Attendant callers can use various InMail features and then return to the Automated
Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for
co-workers, or use other Automated Attendant features. The features below describe several ways to
return to the Automated Attendant.
C
Related Features
Automated Attendant Transfer on page 2-33
An extension user can transfer their trunk call to the Automated Attendant so the outside caller can
use the Automated Attendant dialing options.
Next Call Routing Mailbox on page 2-189
The Next Call Routing Mailbox provides callers with additional dialing options after they leave a
message in a mailbox (depending on the setting of the Dialing Option).
Programming
Refer to the features referenced above.
Operation
Refer to the features referenced above.
2-44
Calling the Automated Attendant
ISSUE 2.0 (R3.0)
SL1100
Cascade Message Notification
Description
If an extension user receives a new message in their mailbox, Cascading Message Notification will call
them at up to five preset destinations to let them know a new voice mail message has arrived. A
destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's
extension.
The Cascading Message Notification destinations are set up in the Notification Schedule. Each of the
five schedule entries can be individually enabled or disabled and provides options for:
• Type: Voice call or pager.
• Start Hour: The time the destinations become active.
• End Hour: The time the destinations become inactive.
• Day of Week: Enables or disables day of week. (V2.0 or higher)
• Number: The destination telephone, pager, or extension number.
• Busy Attempts: The number of times the system will try the destination when it is busy. The system
cancels notification callouts for this entry when the Busy Attempts number is met.
• RNA Attempts: The number of times the system will try the destination when it is unanswered. The
system cancels notification callouts for this entry when the RNA Attempts number is met.
• Security: Enables or disables the Security Code requirement for the notification destinations. For
example, you may want to disable the Security Code when the destinations is your cell phone and it
may be inconvenient to dial digits after answering the notification callout.
When the extension user enables Cascading Message Notification, the system will try each enabled
destination that is active for the current day (V2.0 or higher) and time (i.e., in-schedule). The system
will not try any destinations that are disabled or are not in-schedule. When the retries for a particular
destination have been met the system will immediately move to the next destination.
Conditions:
•
•
•
•
•
•
•
•
•
•
The features requires the SL-VM-ADVANCE LIC.
Retry Interval timers are set on a system wide basis only.
The pager dial string is set on a system wide basis only.
Notification settings can be changed using the Telephone Mailbox Option Interface or system
programming only.
When the retries for a particular destination have been met the system will immediately move to the
next destination even if there is only one destination active.
Once the notification process begins, a new message does not restart the process if it is already in
progress. Once the process ends (e.g., if the message is acknowledged or the maximum number of
callout attempts is reached), the next new message will restart the process.
The system determines which numbers are internal extensions or external numbers by the system
dial plan settings.
Depending on the system, ARS routing may be needed to properly route external calls.
If no trunks are available when an outside destination is attempted, it is counted as a Busy No
Answer attempt.
In addition to User Pro, when language prompt Version 2.30 or higher is installed on the InMail CF,
the Cascade Message Notification Day of Week schedule options can be set from the mailbox
telephone interface.
InMail Feature Manual
2-45
C
ISSUE 2.0 (R3.0)
SL1100
C
Figure 2-2 Cascade Message Notification Flow Chart
Message Notification to Normal Telephone Numbers
Below is a basic overview of how Message Notification works with phone numbers assuming the retry
attempts are at default. The system determines which numbers are internal extensions or external
numbers by the system dial plan settings. Depending on the system, ARS routing maybe needed to
properly route external calls.
1. The subscriber activates Message Notification for their mailbox.
2. When the subscriber receives a new message, the InMail dials the first active destination in the
cascade that should receive the Message Notification.
• InMail waits up to 30 seconds (approximately five rings) for ringback, reorder, busy or voice
activity from the called number. If nothing is detected, the callout is considered unanswered
(RNA).
3. If the recipient answers, InMail plays the notification message (“Hello, I have a message for”) and
asks the recipient to dial 1 to log onto their mailbox. The recipient hears the notification message
if:
• They say “Hello” after answering the callout, or
• The system receives answer supervision from the Telco after the recipient answers the call.
(Note that the recipient can skip the announcement by dialing 1 to log onto their mailbox after
answering the callout – without saying “Hello”.), or
• The notification is to a system extension.
4. Once the recipient logs onto the mailbox, the notification is considered acknowledged and will not
reoccur until the subscriber receives new messages.
2-46
Cascade Message Notification
ISSUE 2.0 (R3.0)
5.
6.
SL1100
If the recipient doesn’t answer, the system follows the Cascading Message Notification retry
attempt settings and notification will eventually stop if the call is not answered.
Once the notification process begins, a new message does not restart the process if it is already
in progress. Once the process ends (e.g., if the message is acknowledged or the maximum
number of callout attempts is reached), the next new message will restart the process.
Message Notification to Pager Numbers
Below a basic overview of how Message Notification works with pager numbers assuming the retry
attempts are at default. The system determines which numbers are internal extensions or external
numbers by the system dial plan settings. Depending on the system, ARS routing maybe needed to
properly route external calls.
1. The subscriber activates Message Notification for their mailbox.
2. When the subscriber receives a new message, InMail immediately dials the pager service.
• InMail waits up to 30 seconds (approximately 5 rings) for ringback, reorder, busy or voice
activity from the called number. If nothing is detected, the callout is considered unanswered.
3. After the pager service answers, InMail waits for the timer PRG 47-01-08 then sends the dial
string in PRG 47-01-07 which causes the pager display to show the subscriber’s mailbox number
as well as the number of new messages in the mailbox.
• The notification is considered acknowledged if the subscriber logs onto their mailbox.
• If the notification is not acknowledged (within a programmable time frame, PRG 47-01-12) the
pager notification is repeated (up to the RNA attempts count, PRG 47-20-07).
• If the pager service doesn’t answer, the system follows the Cascading Message Notification
rules and notification will eventually stop if the call is not answered.
Guide to Feature Programming
Program
No.
Program Name
Input Data
Default
47-02-20
InMail Station Mailbox Options - Enable E-mail
Notification
0 = No
1 = Yes
47-02-21
InMail Station Mailbox Options - E-mail Address
Up to 48 characters
47-02-22
InMail Station Mailbox Options - Include Message as Attachment
0 = No
1 = Yes
1
47-02-23
InMail Station Mailbox Options - All Message No- 0 = No
tification Enabled
1 = Yes
1
47-06-18
Group Mailbox Subscriber Options - Enable
Email Notification
0 = No
1 = Yes
0
47-06-19
Group Mailbox Subscriber Options - Email Address
Up to 48 characters
47-06-20
Group Mailbox Subscriber Options - Include Msg 0 = No
as Attachment
1 = Yes
1
47-06-21
Group Mailbox Subscriber Options - All Message 0 = No
Notification Enabled
1 = Yes
1
47-18-01
InMail SMTP Setup - SMTP Enabled
0 = No
1 = Yes
0
47-18-02
InMail SMTP Setup - Server Name
Up to 48 characters
47-18-03
InMail SMTP Setup - SMTP Port
0 ~ 65535
25
47-18-04
InMail SMTP Setup - Encryption
0 = No
1 = Yes
0
InMail Feature Manual
0
No Setting
No Setting
No Setting
2-47
C
SL1100
Program
No.
C
ISSUE 2.0 (R3.0)
Program Name
Input Data
Default
47-18-05
InMail SMTP Setup - Authentication
0 = No
1 = Yes
2 = POP3
47-18-06
InMail SMTP Setup - User Name
Up to 48 characters
No Setting
47-18-07
InMail SMTP Setup - Password
Up to 48 characters
No Setting
47-18-08
InMail SMTP Setup - E-mail Address
Up to 48 characters
No Setting
47-18-09
InMail SMTP Setup - Reply to Address
Up to 48 characters
No Setting
47-19-01
InMail POP3 Setup - Server Name
Up to 48 characters
No Setting
47-19-02
InMail POP3 Setup - POP3 Port
0 ~ 65535
47-19-03
InMail POP3 Setup - Encryption
0 = No
1 = Yes
47-19-04
InMail POP3 Setup - User Name
Up to 48 characters
No Setting
47-19-05
InMail POP3 Setup - Password
Up to 48 characters
No Setting
47-20-01
Station Mailbox Message Notification Options Notification
0 = Off
1 = On
0
47-20-02
Station Mailbox Message Notification Options Notification Begin Hour
00 ~ 23
(00 (12 : 00 AM) ~ 23 (11 : 00
PM))
00
47-20-03
Station Mailbox Message Notification Options Notification End Hour
00 ~ 23
(00 (12 : 00 AM) ~ 23 (11 : 00
PM))
00
47-20-04
Station Mailbox Message Notification Options Notification Type
0 = Undefined
1 = Voice
2 = Pager
1
47-20-05
Station Mailbox Message Notification Options Notification Number
Up to 16 digits
No Setting
47-20-06
Station Mailbox Message Notification Options Notification Busy Attempts
1 ~ 99 (attempts)
5
47-20-07
Station Mailbox Message Notification Options Notification RNA Attempts
1 ~ 99 (attempts)
5
47-20-08
Station Mailbox Message Notification Options Notification Security
0 = Off
1 = On
1
47-20-09
Station Mailbox Message Notification Options Notification Day of week - Sunday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-20-10
Station Mailbox Message Notification Options Notification Day of week - Monday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-20-11
Station Mailbox Message Notification Options Notification Day of week - Tuesday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-20-12
Station Mailbox Message Notification Options Notification Day of week - Wednesday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-20-13
Station Mailbox Message Notification Options 0 = Disabled
Notification Day of week - Thursday (V1.5 Added) 1 = Enabled
1
47-20-14
Station Mailbox Message Notification Options Notification Day of week - Friday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-20-15
Station Mailbox Message Notification Options Notification Day of week - Saturday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-22-01
Group Mailbox Message Notification Options Notification
0 = Off
1 = On
0
47-22-02
Group Mailbox Message Notification Options Notification Begin Hour
00 ~ 23
(00 (12 : 00 AM) ~ 23 (11 : 00
PM))
00
2-48
0
110
0
Cascade Message Notification
ISSUE 2.0 (R3.0)
SL1100
Program
No.
Program Name
Input Data
Default
47-22-03
Group Mailbox Message Notification Options Notification End Hour
00 ~ 23
(00 (12 : 00 AM) ~ 23 (11 : 00
PM))
00
47-22-04
Group Mailbox Message Notification Options Notification Type
0 = Undefined
1 = Voice
2 = Pager
1
47-22-06
Group Mailbox Message Notification Options Notification Busy Attempts
1 ~ 99 (attempts)
5
47-22-07
Group Mailbox Message Notification Options Notification RNA Attempts
1 ~ 99 (attempts)
5
47-22-08
Group Mailbox Message Notification Options Notification Security
0 = Off
1 = On
1
47-22-09
Group Mailbox Message Notification Options Notification Day of week - Sunday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-22-10
Group Mailbox Message Notification Options Notification Day of week - Monday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-22-11
Group Mailbox Message Notification Options Notification Day of week - Tuesday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-22-12
Group Mailbox Message Notification Options Notification Day of week - Wednesday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-22-13
Group Mailbox Message Notification Options 0 = Disabled
Notification Day of week - Thursday (V1.5 Added) 1 = Enabled
1
47-22-14
Group Mailbox Message Notification Options Notification Day of week - Friday (V1.5 Added)
0 = Disabled
1 = Enabled
1
47-22-15
Group Mailbox Message Notification Options Notification Day of week - Saturday (V1.5 Added)
0 = Disabled
1 = Enabled
1
90-11-11
System Alarm Report - DNS Primary Address
0.0.0.0 ~ 255.255.255.255
0.0.0.0
90-11-12
System Alarm Report - DNS Secondary Address
0.0.0.0 ~ 255.255.255.255
0.0.0.0
C
Operation
To set up Cascade Notification:
The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline
Telephone.
1.
Access the All Message Notification Setting menu.
Log onto Subscriber Mailbox.
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InMail Feature Manual
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2-49
ISSUE 2.0 (R3.0)
SL1100
Dial OP (67) / Press "More >"
"Setup".
Mailbox Options menu
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Dial N (6) / Press "Notify".
Notification Type Selection menu
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Dial P (7) / Press "Phone".
All Message Notifications Setting menu
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All message Notifications Setting menu
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Dial O (6) / Press "On". Dial O (6) / Press "Off".
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• Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only)
On/On: Turn All Notifications on.
Off/Off: Turn All Notifications off.
Dest/Destinations: Proceed to notification Destination Selection Menu.
Back/Back: Go back to Notification Type Selections Menu.
• Key Operation
Key 3: Proceed to Notification Destination Selection Menu.
Key 6: Toggle All Notifications on/off.
Key 9: Exit from Mailbox.
Key #: Go back to Notification Type Selection menu.
2-50
Cascade Message Notification
ISSUE 2.0 (R3.0)
3.
SL1100
Notification Destination Selection menu
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Press "More>". Press "More>".
4.
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• Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only)
Dest1/Destination 1: Proceed to Notification Destination Selection 1 Menu.
Dest2/Destination 2: Proceed to Notification Destination Selection 2 Menu.
Dest3/Destination 3: Proceed to Notification Destination Selection 3 Menu.
Dest4/Destination 4: Proceed to Notification Destination Selection 4 Menu.
Dest5/Destination 5: Proceed to Notification Destination Selection 5 Menu.
Back: Go back to All Message Notifications Setting menu.
• Key Operation
Key 1: Proceed to Phone Notification Destination 1 menu.
Key 2: Proceed to Phone Notification Destination 2 menu.
Key 3: Proceed to Phone Notification Destination 3 menu.
Key 4: Proceed to Phone Notification Destination 4 menu.
Key 5: Proceed to Phone Notification Destination 5 menu.
Key 9: Exit from mailbox.
Key #: Go back to All Message Notifications Setting menu.
Message Notification main menu
C
InMail plays a summary of your Message Notification settings.
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If phone number already exists,
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Dial E (3) / Press "Enbl". Dial D (3) / Press "Disbl".
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InMail Feature Manual
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2-51
SL1100
5.
• Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only)
Enbl/Enable: Turn destination [x] notifications on.
Disbl/Disable: Turn destination [x] notifications off.
Change/Change: Go to destination [x] notification setting menus.
Back/Back: Go back to Notification Destination Selection menu.
• Key Operation
Key 2: Go to destination [x] notification setting menus.
Key 3: Toggle destination [x] notifications on/off.
Key #: Go back to Notification Destination Selection menu.
Message Notification Programming (Begin Hour)
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6.
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Message Notification Programming (Monday) (V2.0 Added)
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9.
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Message Notification Programming (Sunday) (V2.0 Added)
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8.
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Message Notification Programming (End Hour)
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7.
ISSUE 2.0 (R3.0)
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Message Notification Programming (Tuesday) (V2.0 Added)
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2-52
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Cascade Message Notification
ISSUE 2.0 (R3.0)
SL1100
10. Message Notification Programming (Wednesday) (V2.0 Added)
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11. Message Notification Programming (Thursday) (V2.0 Added)
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12. Message Notification Programming (Friday) (V2.0 Added)
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13. Message Notification Programming (Saturday) (V2.0 Added)
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14. Message Notification Programming (Notification Type)
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InMail Feature Manual
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2-53
ISSUE 2.0 (R3.0)
SL1100
15. Message Notification Programming (Number)
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16. Message Notification Programming (Security Code Required)
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• Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only)
Req/Required: Turn "Security Code Required" flag On.
NoReq/Not Required: Turn "Security Code Required" flag Off.
Next/Next: Keep current setting and proceed to Busy Attempt count menu.
Exit/Exit: Keep current setting and return to main Notification menu.
• Key Operation
Key 7: Turn "Security Code Required" flag On.
Key 6: Turn "Security Code Required" flag Off.
Key *: Keep current setting and proceed to Busy Attempt count menu.
Key # : Keep current setting and return to main Notification menu.
17. Message Notification Programming (Busy Attempt count)
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• Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only)
Next/Next: Keep current setting and proceed to RNA Attempt menu.
Exit/Exit: Keep current setting and return to main Notification menu.
• Key Operation
Key 0-9: Set Busy Attempt count.
Key *: Keep current setting and proceed to RNA Attempt count menu.
Key #: Keep current setting and return to main Notification menu.
18. Message Notification Programming (RNA Attempt count)
• Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only)
Next/Next: Keep current setting and proceed to main Notification menu.
Exit/Exit: Keep current setting and return to main Notification menu.
• Key Operation
Key 0-9: Set RNA Attempt count.
Key *: Keep current setting and proceed to main Notification menu.
Key #: Keep current setting and return to main Notification menu.
The graphics below provide a User Menu for Cascade Message Notification.
2-54
Cascade Message Notification
ISSUE 2.0 (R3.0)
SL1100
7-23 THU 4:35PM
101
STA101
Menu Dir
VM:xx
CL:xx
Press VM:xx
Log onto Subscriber Mailbox
Vmail - Mailbox : 101
Msgs
New:0 Arch:0
Lstn Greet LvMsg More>
Dial 67
Press More
Vmail - Mailbox : 101
Msgs
New:0 Arch:0
Setup Mgr
RcNam
More>
Press Setup
Mailbox Options menu
Configure
Mbox
Code Notify
101
CallH
C
More>
Press
Notify : Dial 6
Notification Type Selection menu
Message Notification
Phone Email
Back
Press
Phone : Dial 7
B
Phone Notification :
Phone Notification : On
On
Off
Press On
Press
Off : Dial 6
Dest
Press
Dest : Dial 3
A
Notifcation Destination Selection menu
All Message Notifcations Setting menu
Back
Press
Back : Dial #
Dest1
Dest2
Press
Dest1 : Dial
Dest3
Press
Dest2 : Dial
On
Off
Press
On : Dial 6
Press Off
InMail Feature Manual
Dest
Press
Dest : Dial 3
Dest4
Back
Dest5
Press
Dest4 : Dial
Back
Press
Dest5 : Dial
More>
Press
Dest3 : Dial
Phone Notification :
Phone Notification : Off
@@@
Press More
@@@
More>
Press
Back : Dial #
Press More
Press
Back : Dial #
2-55
ISSUE 2.0 (R3.0)
SL1100
Message Notification Main menu
Message Notification Programming (Begin Hour)
Notification Begin: 12AM
Dest @ Disabld 12AM-12AM
Phone:
Enbl Disbl Chnge Back
Press
Enbl : Dial 3
Press
Disbl
Press
Chnge : Dial 2
Next Exit
Dial 2
digit (01-12)
Press
Back : Dial #
Press
Disbl
Press
Chnge : Dial 2
Press
Exit : Dial #
*
Notification Begin: @@
Dest @ Disabld 12AM-12AM
Phone: 2039265400
Enbl Disbl Chnge Back
Press
Enbl : Dial 3
Press
Next Dial
AM
Press
Back : Dial #
PM
Press
AM : Dial 2
Next Exit
Press
PM : Dial 7
Press
Next Dial
*
Press
Exit : Dial #
Message Notification Programming (End Hour)
Notification End: 12AM
Dest @ Enabled 12AM-12AM
Phone: 2039265400
Enbl Disbl Chnge Back
C
Press
Enbl
Press
Disbl : Dial 3
Press
Chnge : Dial 2
Next Exit
Dial 2
digit (01-12)
Press
Back : Dial #
Press
Next Dial
Press
Exit : Dial #
*
Notification End: @@
AM
A
Press
AM : Dial 2
PM
Next
Press
PM : Dial 7
Exit
Press
Next Dial
*
Press
Exit : Dial #
Message Notification Programming (Sunday)
Day of Week:Sun-Enabled
Sunday is Enabled
PRG47-20-09(1)
PRG47-22-09(1)
Enbl Disbl Next Exit
Press
Enbl
Sunday is Disabled
PRG47-20-09(1)
PRG47-22-09(1)
Press
Disbl : Dial 3
Press
Next : Dial
*
Press
Back : Dial #
Day of Week:Sun-Disabld
Enbl Disbl Next Exit
Press
Enbl : Dial 3
Press
Disbl
Press
Next : Dial
*
Press
Back : Dial #
Message Notification Programming (Monday)
Day of Week:Mon-Enabled
Monday is Enabled
PRG47-20-09(2)
PRG47-22-09(2)
Monday is Disabled
PRG47-20-09(2)
PRG47-22-09(2)
Enbl Disbl Next Exit
Press
Enbl
Press
Disbl : Dial 3
Press
Next : Dial
*
Press
Back : Dial #
Day of Week:Mon-Disabld
Enbl Disbl Next Exit
Press
Enbl : Dial 3
Press
Disbl
Press
Next : Dial
*
Press
Back : Dial #
D
C
(V2.0 or higher)
2-56
Cascade Message Notification
SL1100
ISSUE 2.0 (R3.0)
C
D
Message Notification Programming (Tuesday)
Day of Week:Tue-Enabled
Tuesday is Enabled
PRG47-20-09(3)
PRG47-22-09(3)
Tuesday is Disabled
PRG47-20-09(3)
PRG47-22-09(3)
Press
Disbl : Dial 3
Press
Next : Dial
*
Press
Back : Dial #
Day of Week:Tue-Disabld
Press
Enbl : Dial 3
Day of Week:Sat-Enabled
Press
Disbl
Press
Next : Dial
*
Press
Back : Dial #
Enbl Disbl Next Exit
Press
Enbl
Saturday is Disabled
PRG47-20-09(7)
PRG47-22-09(7)
Press
Enbl
Enbl Disbl Next Exit
Message Notification Programming (Saturday)
Saturday is Enabled
PRG47-20-09(7)
PRG47-22-09(7)
Enbl Disbl Next Exit
Press
Disbl : Dial 3
Press
Next : Dial
*
Press
Back : Dial #
Message Notification Programming (Wednesday)
Day of Week:Wed-Enabled
Wednesday is Enabled
PRG47-20-09(4)
PRG47-22-09(4)
Day of Week:Sat-Disabld
Enbl Disbl Next Exit
Press
Enbl : Dial 3
Press
Disbl
Press
Next : Dial
*
Press
Back : Dial #
Wednesday is Disabled
PRG47-20-09(4)
PRG47-22-09(4)
Enbl Disbl Next Exit
Press
Enbl
Press
Disbl : Dial 3
Press
Next : Dial
Notify Via:Number
Day of Week:Wed-Disabld
Press
Enbl : Dial 3
Press
Disbl
Press
Next : Dial
Num Pager Next Exit
Press
Pager : Dial 3
Press
Next Dial
*
Press
Back : Dial #
Enbl Disbl Next Exit
Message Notification Programming (Notification Type)
Press
Num : Dial 6
*
Press
Exit : Dial #
*
Press
Back : Dial #
Message Notification Programming (Thursday)
Day of Week:Thu-Enabled
Message Notification Programming (Number)
Thursday is Enabled
PRG47-20-09(5)
PRG47-22-09(5)
Number:2035555400
OK Clear Next Exit
Dial Number
(Max 16 digit)
*#
Press OK
Press Clear
Press
Next Dial
Thursday is Disabled
PRG47-20-09(5)
PRG47-22-09(5)
Security Code Option
Press
Next Dial
*
Press
Disbl
Press
Next : Dial
Press
Exit : Dial #
Press
Back : Dial #
*
Press
Back : Dial #
Message Notification Programming (Friday)
Day of Week:Fri-Enabled
Busy Attempts: 05
Friday is Enabled
PRG47-20-09(6)
PRG47-22-09(6)
Next Exit
Press
Next Dial
*
Day of Week:Thu-Disabld
Press
Enbl : Dial 3
Message Notification Programming (Busy Attempt Count)
Dial 2
digit (01-99)
Press
Next : Dial
Enbl Disbl Next Exit
Req NoReq Next Exit
Press
NoReq : Dial 6
Press
Disbl : Dial 3
Press
Exit : Dial #
*
Message Notification Programming (Security Code Required)
Press
Req : Dial 7
Enbl Disbl Next Exit
Press
Enbl
*
Press
Exit : Dial #
Enbl Disbl Next Exit
Press
Enbl
Press
Disbl : Dial 3
Press
Next : Dial
*
Press
Back : Dial #
Message Notification Programming (RNA Attempt Count)
Friday is Disabled
PRG47-20-09(6)
PRG47-22-09(6)
RNA Attempts : 05
Next Exit
Dial 2
digit (01-99)
Press
Next Dial
*
Day of Week:Fri-Disabld
Enbl Disbl Next Exit
Press
Exit : Dial #
Press
Enbl : Dial 3
Press
Disbl
Press
Next : Dial
*
Press
Back : Dial #
B
(V2.0 or higher)
InMail Feature Manual
2-57
C
SL1100
ISSUE 2.0 (R3.0)
Dial Action Table
Description
D
The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active
Answer Table, which in turn provides those dialing options to Automated Attendant callers. InMail
provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant.
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers. There are 3 major Automated
Attendant components:
• Answer Table on page 2-17
The Answer Table determines how the Automated Attendant answers outside calls on each trunk,
according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call
Routing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its
Default Mailbox to determine routing.
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30 AM to 5:00 PM
• Routing Mailbox on page 2-207
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the
Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing
options.
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30 AM to
5:00 PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
• Dial Action Table on page 2-58
After the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The following block diagram shows the default InMail Automated Attendant configuration.
2-58
Dial Action Table
ISSUE 2.0 (R3.0)
SL1100
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
InMail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
D
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
47-12 Answer Schedules
47-11-03 Default Mailbox
Call Routing Mailbox 1
47-08 Call Routing Mailbox Options
All calls route to Call Routing Mailbox 1
Schedule 1 active M-F 8:30 AM - 5:00 PM
Default Mailbox active all other times
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
the active Call Routing Mailbox.
Dial Action Table 1 Dialing Options:
Dial an extension number, or
O for the operator.
Dial Action Table 1
47-13 Dial Action Tables
Dial Action Table Options
The following table summarizes the Dial Action Table dial (key) actions and their associated features.
Dial Action Table Key Action Summary
Action
Description
Feature Reference
TRF
Screened Transfer (1)
Allows an Automated Attendant caller to place a Screened Transfer to an extension. InMail calls (screens) the destination to see if the call can go through.
Screened Transfer on
page 2-211
UTRF
Unscreened Transfer (2)
Allows an Automated Attendant caller to place an Unscreened Transfer to an
extension. InMail transfers the call the destination and then hangs up.
Unscreened Transfer on
page 2-231
REC1
Quick Message with Greeting
(3) Allows an Automated Attendant caller to leave a Quick Message at an extension. The caller hears the extension personal greeting.
Quick Message on
page 2-201
InMail Feature Manual
2-59
SL1100
ISSUE 2.0 (R3.0)
Dial Action Table Key Action Summary
Action
D
Description
Feature Reference
REC2
Quick Message without Greeting (4)
Allows an Automated Attendant caller to leave a Quick Message at an extension. The caller does not hear the extension personal greeting.
Quick Message on
page 2-201
LOGON
Log On to Voice Mail (5)
Allows an Automated Attendant caller to log on to a mailbox, either directly or
one of their choosing.
Log On to Voice Mail on
page 2-154
Hang Up
Hang Up (6)
InMail says "Goodbye" and hangs up.
Hang Up on page 2-121
GOTO
Go to a Mailbox (7)
Allows an Automated Attendant caller to route to another mailbox.
Go To A Mailbox on
page 2-106
UND
Undefined Routing (0)
This action provides no routing.
Not applicable
Related Features
Automated Attendant on page 2-29
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcement are available to Automated Attendant callers.
Programming
1.
Assign a Dial Action Table to each active Call Routing Mailbox.
Program
Number
47-08-01
Program Name
Dial Action Table
Description
The Call Routing Mailbox uses the Dial Action Table assignment to
provide dialing options to callers.
The default Call Routing Mailboxes (1 ~ 8) use Dial Action Table 1.
2-60
Dial Action Table
ISSUE 2.0 (R3.0)
2.
SL1100
Customize the Dial Action Table options.
Program
Number
47-13
Program Name
Description
InMail Dial Action Tables
The default Dial Action Table dialing options are:
Dial Action Table Default Settings
Key
3.
Dial Action Table 1
Dial Action Tables
2-16
1
UTRF to XXX
(Unscreened Transfer to user-dialed extension)
UND
(Undefined)
2
UND
(Undefined)
UND
(Undefined)
3
UTRF to XXXX
(Unscreened Transfer to user-dialed extension)
UND
(Undefined)
4
UND
(Undefined)
UND
(Undefined)
5
UND
(Undefined)
UND
(Undefined)
6
UND
(Undefined)
UND
(Undefined)
7
UND
(Undefined)
UND
(Undefined)
8
UND
(Undefined)
UND
(Undefined)
9
HNGUP
(Hangup)
UND
(Undefined)
0
UTRF to 101
(Unscreened Transfer to operator)
UND
(Undefined)
*
REC1 to IXXX
(Quick Message with Greeting to user-dialed extension)
UND
(Undefined)
#
LOGON to IXXX
(Logon to user-dialed mailbox)
UND
(Undefined)
Timeout
UTRF to 101
(Unscreened Transfer to operator)
UND
(Undefined)
D
Set the time limit for dialing commands for the Automated Attendant caller.
Program
Number
47-08-03
Program Name
Time Limit for Dialing Commands
(Dialing Timeout)
Description
Enter the Time Limit for Dialing Commands interval (0~5 seconds).
By default, the interval is 5 seconds.
If the caller waits too long to dial:
• When the associated Dial Action Table has a Timeout action programmed, the caller routes to that destination.
• When the associated Dial Action Table does not have a Timeout
action programmed, the Instruction Menu repeats three times and
then InMail hangs up.
InMail Feature Manual
2-61
SL1100
4.
ISSUE 2.0 (R3.0)
If using one key dialing from Auto Attendant to a stored speed dial number.
Program
Number
41-01-05
Program Name
Message Wait
Description
This program must be disabled (0) for one key dialing to a speed dial buffer from Auto Attendant to work.
By default, this feature is enabled.
Operation
D
Not applicable.
2-62
Dial Action Table
SL1100
ISSUE 2.0 (R3.0)
Directory Dialing
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few
letters in the extension user's name. With Directory Dialing, the caller does not have to remember the
extension number of the person they wish to reach - just their name. Here is how Directory Dialing
works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox.
(Optionally, the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System
Administrator) which asks the caller to dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person's name plus #. They can dial by first name or last name,
depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox
was set up.
4. InMail searches the list of programmed extension names for a match of the caller-entered letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1 ~ 3) to reach
one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if
any).
6. The caller dials the digit for the extension they wish to reach, and InMail sends the call to that
extension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up
to 12 characters, A ~ Z, using upper and lower case letters). Each extension should also have a name
recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be
installed and must have their Subscriber Mailbox active.
The Directory Dialing Mailbox is a Routing Mailbox assigned as a Directory Dialing Mailbox. See Use a
Routing Mailbox for Directory Dialing on page 2-64 below or Use a Call Routing Mailbox for Directory
Dialing on page 2-67 for more information.
Related Features
Directory Dialing Mailbox on page 2-73
A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing.
System Administrator on page 2-222
Only the System Administrator can record the Directory Dialing Message.
InMail Feature Manual
2-63
D
SL1100
ISSUE 2.0 (R3.0)
Programming
Use a Routing Mailbox for Directory Dialing
1.
Set up the Directory Dialing Mailbox.
Program
Number
47-07-02
Program Name
Routing Mailbox Type
(Mailbox Type)
Description
Enter 4 to make the selected Routing Mailbox a Directory Dialing
Mailbox.
By default, there are no Routing Mailboxes assigned as Directory
Dialing Mailboxes.
D
2.
Set up the name programming and enter names.
Program
Number
47-01-16
Program Name
Name Format
Description
Determine how extension names should be entered in 15-01-01 Extension Name or via the telephone. The options are 0 (first name
followed by last name) or 1 (last name followed by first name).
By default, the system expects names to be entered as first name followed by last name (0).
15-01-01
Extension Name
(Ext Name)
Enter the name for each extension. Refer to 47-01-16 Name Format
for name format.
By default, there are no names entered.
47-15-03
Name Match
Select the portion of the extension name on which the Directory Dialing Mailbox should route. Enter 0 for first; 1 for last. This option allows for dial-by-first-name and dial-by-last-name Directory Dialing.
For example, if 47-01-16 Name Format is 0 and the name in
15-01-01 Extension Name is entered as first name followed by last
name, enter 1 in this option to set up last name dialing.
By default, the Directory Dialing Mailbox routes on the first portion of the name (0).
3.
Set up Directory Lists to control which extensions Directory Dialing can access.
Program
Number
47-02-15
Program Name
Directory List Number
Description
Select the Directory List to which the extension belongs. The entries
are 1 ~ 8 (for lists 1 ~ 8), 0 (for no list), or * (for all lists). Directory
Dialing to the extension can occur only if the list entry matches the
setting in 47-15-02 Directory List Number to Use for the Directory
Dialing Mailbox.
By default, extensions are not included in a Directory List (0).
47-15-02
Directory List Number to Use
The Directory Dialing Mailbox can route calls only to the members
of the Directory List specified in this option. The entries are 1 ~ 8
(for lists 1 ~ 8).
By default, the Directory Dialing Mailbox uses list 1.
2-64
Directory Dialing
ISSUE 2.0 (R3.0)
4.
SL1100
Specify the required number of letters of the employee name the caller must dial.
Program
Number
47-15-01
Program Name
Minimum Number of Letters
Required
Description
Specify how many letters of an employee's name the caller must dial to use Directory Dialing. If the caller dials less than the specified
minimum number of letters, InMail cannot route the call. The entries
are 1 ~ 3 (1 ~ 3 letters).
By default, callers must dial at least 1 letter of the employee's name
(1).
5.
Select Screened or Unscreened Transfer call routing, when Directory Dialing finds a name match.
Unscreened Transfer
Program
Number
47-15-04
Program Name
Transfer Option
D
Description
Enter 1 to route the call as an Unscreened Transfer.
By default, InMail routes the call as a Screened Transfer (0).
Screened Transfer
Program
Number
47-15-04
Program Name
Transfer Option
Description
Enter 0 to route the call as a Screened Transfer.
By default, InMail routes the call as a Screened Transfer (0).
47-15-05
Screened Transfer Timeout
Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unanswered extension before recalling. The entries
are 1 ~ 255 seconds or 0 for no recall.
By default, the Screened Transfer Timeout interval is 15 seconds.
6.
Change the amount of time Directory Dialing callers have to dial letters.
Program
Number
47-15-06
Program Name
Time Limit for Dialing Commands
Description
Enter the new timeout duration (0 ~ 99 seconds).
If the caller waits too long to dial, the Directory Dialing Message repeats.
By default, Directory Dialing callers have 5 seconds to dial letters.
7.
Record a Directory Dialing Message.
See Operation on page 2-70.
The Directory Dialing Message is the Instruction Menu for the Routing Mailbox programmed as a
Directory Dialing Mailbox.
By default (without a custom message recorded), the Directory Dialing Message is, "Please enter one
or more letters of the person's name, then press the pound key."
InMail Feature Manual
2-65
SL1100
ISSUE 2.0 (R3.0)
Program
Number
47-01-04
8.
Program Name
Non-Subscriber Message
Length
(Mbox Msg Length)
Description
This option sets the maximum message length (1 ~ 4095 seconds)
for Instruction Menus.
By default, this option is 120 seconds.
Enable or disable the ability of the Directory Dialing Mailbox to detect and route incoming faxes.
Program
Number
47-15-07
Program Name
Fax Detection
D
Description
Enter 1 to enable Fax Detection; 0 to disable. If enabled, when the
Directory Dialing Mailbox detects incoming fax CNG tone, it routes
the call to the fax extension specified in 47-01-06 Fax Extension.
See Fax Detection on page 2-94 for more.
By default, Fax Detection is disabled (0).
9.
Enable the Directory Dialing Mailbox caller to dial 0 for other options or # to return to the
Automated Attendant.
Program
Number
47-15-08
Program Name
Next Call Routing Mailbox
Description
Assign a Next Call Routing Mailbox (1 ~ 32) to the Directory Dialing
Mailbox.
To remove an assignment, press Hold key.
Once assigned, dialing # returns to the Automated Attendant. Dialing 0 follows the 0 action of the Next Call Routing Mailbox.
By default, no Next Call Routing Mailbox is assigned.
10. Enable Directory Dialing Mailbox to directly answer an outside call.
Make sure the active Answer Table uses the Call Routing Mailbox programmed as a Directory
Dialing Mailbox.
See Answer Table on page 2-17 for more.
By default, Answer Table 1 routes to Routing Mailbox 000, which is a Call Routing Mailbox.
11. Enable callers to access Directory Dialing from a Dial Action Table action.
Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory
Dialing Mailbox.
See Dial Action Table on page 2-58 for more.
By default, no actions are assigned as a GOTO to a Directory Dialing Mailbox.
2-66
Directory Dialing
ISSUE 2.0 (R3.0)
SL1100
Use a Call Routing Mailbox for Directory Dialing
1.
Set up the Directory Dialing Mailbox.
Program
Number
47-03-02
Program Name
Mailbox Number
Description
Enter the mailbox number for the Call Routing Mailbox. This number
must correspond to a Department Group pilot number set up in
11-07-01 Department Group Pilot Numbers.
When using a Call Routing Mailbox as an additional resource (for
example, as an extra Directory Dialing Mailbox), you can perform
the following actions:
• Assign a pilot number to an unused Department Group in
11-07-01 Department Group Pilot Numbers.
• Set up the Call Routing Mailbox in 47-03 using this pilot number.
• When 47-03 programming is complete, remove the pilot number
assignment in 11-07-01 Department Group Pilot Numbers.
By default, no Call Routing Mailbox numbers are assigned.
47-03-03
Mailbox Type
Enter 3 to make the selected Call Routing Mailbox a Directory Dialing Mailbox.
By default, all Call Routing Mailboxes are set up as Call Routing
Mailboxes (1).
2.
Set up the name programming and enter names.
Program
Number
47-01-16
Program Name
Name Format
Description
Determine how extension names should be entered in 15-01-01 Extension Name or via the telephone. The options are 0 (first name
followed by last name) or 1 (last name followed by first name).
By default, the system expects names to be entered as first name followed by last name (0).
15-01-01
Extension Name
Enter the name for each extension. The format you use should follow the setting of 47-01-16 Name Format.
By default, all the Extensions are No Setting.
47-15-03
Name Match
Select the portion of the extension name on which the Directory Dialing Mailbox should route. Enter 0 for first; 1 for last. This option allows for dial-by-first-name and dial-by-last-name Directory Dialing.
For example, if 47-01-16 Name Format is 0 and the name in
15-01-01 Extension Name is entered as first name followed by last
name, enter 1 in this option to set up last name dialing.
By default, the Directory Dialing Mailbox routes on the first portion of the name (0).
InMail Feature Manual
2-67
D
SL1100
3.
ISSUE 2.0 (R3.0)
Set up Directory Lists to control which extensions Directory Dialing can access.
Program
Number
47-02-15
Program Name
Directory List Number
Description
Select the Directory List to which the extension belongs. The entries
are 1 ~ 8 (for lists 1 ~ 8), 0 (for no list), or * (for all lists). Directory
Dialing to the extension can occur only if the list entry matches the
setting in 47-14-02 Directory List Number to Use for the Directory
Dialing Mailbox.
By default, extensions are not included in a Directory List (0).
47-15-02
D
Directory List Number to Use
The Directory Dialing Mailbox can route calls only to the members
of the Directory List specified in this option. The entries are 1 ~ 8
(for lists 1 ~ 8).
By default, the Directory Dialing Mailbox uses list 1.
4.
How many letters of the employee's name must the caller dial?
Program
Number
47-14-01
Program Name
Minimum Number of Letters
Required
Description
Specify how many letters of an employee's name the caller must dial to use Directory Dialing. If the caller dials less than the specified
minimum number of letters, InMail cannot route the call. The entries
are 1 ~ 3 (1 ~ 3 letters).
By default, callers must dial at least 1 letter of the employee's name
(1).
5.
Specify the call routing as a Screened or Unscreened Transfer when Directory Dialing finds a
name match.
Unscreened Transfer
Program
Number
47-15-04
Program Name
Transfer Option
Description
Enter 1 to route the call as an Unscreened Transfer.
By default, InMail routes the call as a Screened Transfer (0).
Screened Transfer
Program
Number
47-15-04
Program Name
Transfer Option
Description
Enter 0 to route the call as a Screened Transfer.
By default, InMail routes the call as a Screened Transfer (0).
47-15-05
Screened Transfer Timeout
Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unanswered extension before recalling. The entries
are 1 ~ 255 seconds or 0 for no recall.
By default, the Screened Transfer Timeout interval is 15 seconds.
2-68
Directory Dialing
ISSUE 2.0 (R3.0)
6.
SL1100
To change the amount of time Directory Dialing callers have to dial letters:
Program
Number
47-15-06
Program Name
Time Limit for Dialing Commands
Description
Enter the new timeout duration (0 ~ 99 seconds).
If the caller waits too long to dial, the Directory Dialing Message repeats.
By default, Directory Dialing callers have 5 seconds to dial letters.
7.
To record a Directory Dialing Message:
Refer to Operation on page 2-70.
The Directory Dialing Message is the Instruction Menu for the Call Routing Mailbox programmed
as a Directory Dialing Mailbox.
By default (without a custom message recorded), the Directory Dialing Message is "Please enter one
or more letters of the person's name, then press the pound key."
Program
Number
47-01-04
Program Name
Outgoing Message Length
(Mbox Msg Length)
Description
This option sets the maximum message length (1 ~ 4095 seconds)
for Instruction Menus.
By default, this option is 120 seconds.
8.
Enable or disable the ability of the Directory Dialing Mailbox to detect and route incoming faxes.
Program
Number
47-15-07
Program Name
Fax Detection
Description
Enter 1 to enable Fax Detection; 0 to disable. If enabled, when the
Directory Dialing Mailbox detects incoming fax CNG tone, it routes
the call to the fax extension specified in 47-01-06 Fax Extension.
See Fax Detection on page 2-94 for more.
By default, Fax Detection is disabled (0).
9.
Enable the Directory Dialing Mailbox caller to dial 0 for other options or # to return to the
Automated Attendant:
Program
Number
47-15-08
Program Name
Next Call Routing Mailbox
Description
Assign a Next Call Routing Mailbox (1 ~ 32) to the Directory Dialing
Mailbox.
To remove an assignment, press Flash key.
Once assigned, dialing # returns to the Automated Attendant. Dialing 0 follows the 0 action of the Next Call Routing Mailbox.
By default, no Next Call Routing Mailbox is assigned.
10. Enable the Directory Dialing Mailbox to directly answer an outside call.
Make sure the active Answer Table uses the Call Routing Mailbox programmed as a Directory
Dialing Mailbox.
See Answer Table on page 2-17 for more.
By default, Answer Table 1 routes to Routing Mailbox 000, which is a Call Routing Mailbox.
InMail Feature Manual
2-69
D
SL1100
ISSUE 2.0 (R3.0)
11. Enable callers to access Directory Dialing from a Dial Action Table action:
Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory
Dialing Mailbox.
See Dial Action Table on page 2-58 for more.
By default, no actions are assigned as a GOTO to a Directory Dialing Mailbox.
Operation
Recording a Directory Dialing Message
D
Log On to System Administrator's mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
I (4)
Select Instruction Menus.
[Instr]
Enter the Directory Dialing Mailbox number.
L (5)
Listen to the current Directory Dialing Message (if any).
[Lstn]
#
R (7)
Exit listen mode.
Record a new Directory Dialing Message.
[Rec]
Record message.
#
0
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete recording.
[Del]
#
Exit recording mode.
[Done]
D (3)
Delete the Directory Dialing Message.
[Del]
#
Go back to the System Administrator options.
[Exit]
Go back to the System Administrator options.
[Exit]
Plays Help message.
Using Directory Dialing
To use Directory Dialing:
1.
After the Automated Attendant answers, wait for the Directory Dialing Message.
• The Automated Attendant may ask you to dial a digit for Directory Dialing.
2.
Dial the letters that correspond to the name of the person you wish to reach + #.
• The Directory Dialing Message tells how many letters you need to dial, and whether you should enter the
person's first name or last name.
• To exit Directory Dialing without selecting a name, just dial #.
3.
The Automated Attendant announces the name matches, and tells you which digit to dial (1 ~ 3) to reach each
of the announced names.
• To hear additional name matches (if any), dial 4 instead.
4.
After you make your selection, the Automated Attendant routes your call to the name selected.
2-70
Directory Dialing
ISSUE 2.0 (R3.0)
SL1100
Dialing Options Available while Entering a Name
The following table shows the dialing options available to the caller while they are entering a name into
a Directory Dialing Mailbox.
• By default, the caller can dial the digits 2 ~ 9 to enter the name or dial # to return to the Automated
Attendant.
• If a Next Call Routing Mailbox is specified, the caller can dial the digits 2 ~ 9 to enter a name, dial 0
to follow the 0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call
Routing Mailbox.
Directory Dialing Mailbox Name Entry Options
(Options available while entering a name)
Dialed Digit
47-15-08: Next Call
Routing Mailbox
Action
1
Not applicable
Entry is ignored.
2~9
Not applicable
Interprets the digit as a letter and waits about 20 seconds for additional
input (i.e., more letters or a # to conclude name entry). If no additional
digits are dialed for 10 seconds, the Directory Dialing Message repeats
and then InMail hangs up.
0
UND (Not assigned)
Repeats the Directory Dialing Message (to make a new name entry)
each time the caller dials the digit.
1 ~ 32 (valid Call Routing
Mailbox)
Caller routes according to the 0 action of the Next Call Routing Mailbox's Dial Action Table.
*
Not applicable
Repeats the Directory Dialing Message (to make a new name entry)
each time the caller dials the digit.
#
UND (Not assigned)
Routes to the Automated Attendant (i.e., back to the Call Routing Mailbox that initially answered the call).
1 ~ 32 (valid Call Routing
Mailbox)
Routes to the Next Call Routing Mailbox and plays that mailbox Instruction Menu.
UND (Not assigned)
Repeats the Directory Dialing Message (to make a new name entry) up
to two times and then hangs up.
Timeout
Dialing Options Available for duplicate Employee Names
If the name the caller enters is used by more than one employee, InMail lets the caller select the
employee to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first
three name matches, or dial 4 to hear additional name matches.
• By default, the caller can also dial * to make a new entry or dial # to return to the Automated
Attendant.
• If a Next Call Routing Mailbox is specified, the caller can also dial * to make a new entry, dial 0 to
follow the 0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call
Routing Mailbox.
Directory Dialing Mailbox Routing Options
(Options available after a name is entered)
Dialed Digit
47-15-08 Next Call Routing Mailbox
Action
1~3
Not applicable
Route to the respective extension from the list of up to three announced
matches.
4
Not applicable
If more than three matches for the entered name are found, provides access to the next set of three matches.
5~9
Not applicable
Plays "That is an invalid entry" and repeats the list of announced matches
each time the caller dials the digit.
InMail Feature Manual
2-71
D
SL1100
ISSUE 2.0 (R3.0)
Directory Dialing Mailbox Routing Options
(Options available after a name is entered)
Dialed Digit
0
D
47-15-08 Next Call Routing Mailbox
Action
UND (Not assigned)
Plays "That is an invalid entry" and repeats the list of announced matches
each time the caller dials the digit.
1 ~ 32 (valid Call Routing Mailbox)
Caller routes according to the 0 action of the Next Call Routing Mailbox's
Dial Action Table.
*
Not applicable
Repeats the Directory Dialing Message (to make a new name entry) each
time the caller dials the digit.
#
UND (Not assigned)
Routes to the Automated Attendant (i.e., back to the Call Routing Mailbox
that initially answered the call).
1 ~ 32 (valid Call Routing Mailbox)
Routes to the Next Call Routing Mailbox and plays that mailbox's Instruction Menu.
UND (Not assigned)
Repeats the list of announced matches (up to two times). If no response,
repeats the Directory Dialing Message (to make a new name entry) up to
three times and then hangs up.
Timeout
2-72
Directory Dialing
SL1100
ISSUE 2.0 (R3.0)
Directory Dialing Mailbox
Description
A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. A Directory
Dialing Mailbox is a Routing Mailbox set as a Directory. See Directory Dialing on page 2-63 for more
on how to set up a Directory Dialing Mailbox.
Related Features
Directory Dialing on page 2-63
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few
letters in the extension user's name.
System Administrator on page 2-222
Only the System Administrator can record the Directory Dialing Message.
Programming
A Directory Dialing Mailbox can be either a Routing Mailbox or a Master Mailbox. The type you choose
depends only on available resources and your programming preference, since they work identically.
1.
2.
Assign a Routing Mailbox as a Directory Dialing Mailbox:
Assign a Master Mailbox as a Directory Dialing Mailbox:
Program
Number
47-07-02
Program Name
Routing Mailbox Type
(Mailbox Type)
Description
Enter 3 to make the selected Master Mailbox a Directory Dialing
Mailbox.
By default, no Master Mailboxes are assigned as Directory Dialing
Mailboxes.
Operation
Turn to Directory Dialing on page 2-63 for more on how to use Directory Dialing and record a Directory
Dialing Message.
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Distribution List
Description
A Distribution List is a list of extensions that will receive a message you record and send to a single
Distribution Mailbox. Any message left in the Distribution Mailbox will be automatically sent to all the
mailboxes in the list. Distribution List saves time when you need to send the same message to many
co-workers. Rather than recording the message and manually specifying a list of recipients, use a
Distribution List instead.
D
A Distribution List can consist only of Subscriber Mailboxes. The list is managed in a Distribution
Mailbox, which is a type of Routing Mailbox that contains the actual list of member extensions. The
system allows as many Distribution Lists as there are available Routing Mailboxes (up to 32). Each list
can have up to 20 members. You assign the Distribution Mailbox in system programming, but you can
create the Distribution List and edit the list members from either system programming or a System
Administrator's Mailbox. The System Administrator can also record a name for the Distribution List.
Related Features
InMail Features:
Distribution Mailbox
A Distribution Mailbox is a Routing Mailbox that handles Distribution List messages.
System Administrator on page 2-222
The user can edit the members of a Distribution List from a System Administrator Mailbox. The user
can also record a name for the list.
Programming
1.
Assign a Routing Mailbox as a Distribution Mailbox:
Program
Number
47-07-02
Program Name
Routing Mailbox Type
(Mailbox Type)
Description
Enter 4 to assign the selected Routing Mailbox a Distribution Mailbox.
By default, no Distribution Mailboxes are assigned.
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SL1100
Enter the destination extensions into the Distribution List:
Program
Number
Program Name
Description
47-17-01
Distribution Mailbox Category
Set the mailbox type. Use Undefined (0) to skip Mailbox Number
setting. Use Station Mailbox (1) for setting Mailbox Number to
1~100 (Program 47-02). Use Group Number (2) for setting Group
Mailbox (1~32) (Program 47-03).
47-17-01
Second Setting Data - Distribution Mailbox Number
Enter the member mailboxes in the Distribution List (20 members
maximum). When setting this data via phone programming or
PC/Web Programming, the mailboxes are entered by their mailbox
number (1 ~ 100 or 1 ~ 32 for Group mailboxes) not by their extension number.
D
Operation
Recording and Sending a Message to a Distribution List
To record and send a message to a Distribution List:
1.
Log onto the Subscriber Mailbox.
2.
[Rec]
3.
Record your message.
4.
5.
Select Record and Send a Message.
• Alternately dial RS (77).
[Pause]
Pause recording
• Alternately dial * to pause.
[Resume]
Resume recording if paused.
• Alternately dial * to resume.
Cncl]
Cancel recording.
• Alternately dial D to delete a recording.
[Done]
End (accept) the recording.
• Alternately dial # to accept the recording.
Dial the Distribution Mailbox number.
[Exit]
[Cont]
Send the message to the selected Distribution List.
• Alternately dial # to send the recording.
[Mbox]
Back up and reenter the Distribution Mailbox number.
• Alternately dial * to back up and reenter.
[Exit]
Return to the Main Menu without sending the message.
Return to the Main Menu after sending the message to the Distribution List.
• Alternately dial # to return to the Main Menu.
Editing a Distribution List and Recording a Name
To edit a Distribution List and record a name:
1.
Log onto a System Administrator's Mailbox.
2.
[Mgr]
Select the System Administrator features.
• Alternately dial SA (72).
3.
[DList]
Select Distribution List editing. This is the Distribution List Menu.
• Alternately dial L (5).
4.
Enter the number of the Distribution List you want to edit (e.g., 008).
[Back]
5.
Return to the System Administrator Menu without selecting a list.
• Alternately dial #.
Select one of the following.
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Editing a Distribution List and Recording a Name
a.
[Modfy]
[Modfy] Select to edit the Distribution List member list. (This is the List Modify
Menu.)
• Alternately dial M (6).
[Add]
D
b.
[RcNam]
[Back]
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Select to add an extension to the list.
• Alternately dial A (2).
• The extension you add is inserted at the current position in
the list.
[OK]
Select to accept the entry and return to the List
Modify Menu.
• Alternately dial #.
[Clear]
[Clear] Select to reenter the mailbox number.
• Alternately dial *.
[Back]
Select to exit to the List Modify Menu.
• Alternately dial *.
[Del]
[Del] Select to remove the currently displayed extension from
the list.
• Alternately dial E (3).
[Next]
Select to go to the next extension in the list without making any
changes.
• Alternately dial N (6).
[Back]
[Back] Select to exit the list.
• Alternately dial #.
[RcNam] Select to record a name for the Distribution List. (This is the Record
Name Menu).
• Alternately dial RN (76).
[Back]
Select to listen to the recorded name (if any).
• Alternately dial L (5).
[Rec]
Select to record a new name.
• Alternately dial R (7).
[Cncl]
Select to cancel without recording and go back
to the Record Name menu.
[Done]
Select to accept the recorded name and go back
to the Record Name Menu.
• Alternately dial #.
[Del]
[Del] Select to delete the recorded name.
• Alternately dial D (3).
[Back]
[Back] Select to exit to the Distribution List Menu.
• Alternately dial #.
Select to exit to the System Administrator Menu.
• Alternately dial #.
Distribution List
SL1100
ISSUE 2.0 (R3.0)
Email Notification
Description
Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new
message. The email can optionally include the recorded message as a wav file attachment. To hear
the message, the email recipient double-clicks the wav attachment to have the message play in their
wav player (such as Windows Media Player).
Email Notification uses SMTP (Simple Mail Transfer Protocol) to deliver messages to the recipient's
email account. If the message recipient has a mobile telephone service provider with an SMS (Short
Message Service) portal, they can optionally choose to have text messages delivered right to their cell
phone. In either case, Email Notification does not provide synchronization - the email account and the
voice mailbox operate independently. For example, deleting the voice mail message does not
automatically delete the email and vice-versa.
If Email Notification tries to deliver an email and it doesn't go through because of a connection
problem (i.e., no connection or a dropped connection), it will retry every 15 minutes for 24 hours. If the
email still can't go through, Email Notification cancels the delivery. Email deliveries that fail because
authentication fails or the encryption mode is incorrect are immediately cancelled.
Collecting the Email Notification Data
In order for the installation site's SL1100 to send email notifications, it must have a valid SMTP email
account assigned. To save time during programming, use the following table to help collect the
system's email account information. The email account provider can supply this information. See
Programming in this feature for more.
Table 2-1 SL1100 Email Account Information
Item
Description
SMTP Email Account
The email account that will handle notifications sent from the InMail
(e.g., yourname@emailserver.com).
SMTP Server Name
The SMTP server (email provider) will handle email for the SMTP
email account. The SMTP server name is typically similar to
smtp.emailserver.com.
SMTP Port Number
The port the SMTP server uses for SMTP delivery.
SMTP Encryption
Determines whether or not the SMTP server accepts plain text (unencrypted) or encrypted email (Yes or No).
SMTP Authentication
Enter Yes if the SMTP server requires the SMTP Email Account's
user name and password each time the system logs on. Otherwise,
enter No.
SMTP User Name
In the SMTP Email Account, this is normally the your-name portion
of yourname@emailserver.com.
SMTP Password
This is the password for the account specified in SMTP Email Account above.
Email Reply To
If a notification recipient replies to a notification email, this is the address to which the reply is sent.
System's Email Account Data
Explanation of the Message Sender (From) Field
Like any other email client, Email Notification uses the From field to identify the person that left the
message being delivered. In the email message, the data in the From field is formatted as Name
[Reply To], where:
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• Name identifies the person that left the message.
• Reply To**1 is the email address used when the email recipient replies to the message.
This information is not provided in the recipient's inbox - just the actual email message.
For messages left by Intercom callers:
• Name is:
- The extension name (if programmed).
- OR - The extension number (if there is no name programmed).
• Reply To1 is:
E
- The email address of the person that left the message (if programmed).
- OR - The Reply To Email Address data from Program 47-18-09.
- OR - The Send From Email Address data from Program 47-18-09.
For messages left by Outside callers:
• Name is always the text "Outside Caller".
• Reply To1 is:
- The Reply To Email Address data from Program 47-18-09.
- OR - The Send From Email Address data from Program 47-18-09.
Email from Intercom Caller with Programmed Name
When a voice message is left from an extension with a programmed name, Outlook 2007 shows the
following:
• Inbox
- From - The programmed name for the extension that left the message.
- Subject - The text "Voice Message from" followed by the extension name, followed by the
message duration.
- Received - The date and time the message was received.
- Size - The message size, which includes the size of the wav file attachment.
• Message Body
- From - The name programmed for the extension that left the message, followed by the
programmed Reply To information.
- Sent - The date and time the message was sent from the installation site's SMTP email server.
- Subject - The same subject information shown in the inbox.
- Message - The wav file attachment name and the attachment size. In the example below,
• John Hancock is the name of the extension that left the message.
• 06-22-09 is the date the message was left.
• 4:17 PM is the time the attachment was created.
- Body text - Includes the date and time the voice message was received and the message length.
**1. The recipient's inbox only shows the Name portion of the From field. The Reply To portion is not included.
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Figure 2-3 Email with Station Name
Email from Intercom without Extension Name
When a voice message is left from an extension without a programmed name, Email Notification
substitutes the extension number for the name. In this example, Outlook 2007 shows the following:
• Inbox
- From - The number of the extension that left the message.
- Subject - The text "Voice Message from" followed by the extension number, followed by the
message duration.
- Received - The date and time the message was received.
- Size - The message size, which includes the size of the wav file attachment.
• Message Body
- From - The number of the extension that left the message, followed by the programmed Reply To
information.
- Sent - The date and time the message was sent from the installation site's SMTP email server.
- Subject - The same subject information shown in the inbox.
- Message - The wav file attachment name and the attachment size. In the example below,
• Extension 103 is the number of the extension that left the message.
• 06-22-09 is the date the message was left.
• 3:49 PM is the time the attachment was created.
- Body text - Includes the date and time the voice message was received and the message length.
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Figure 2-4 Email - No Station Name
Email from Outside Caller with Caller ID
When a voice message is left by an outside caller and Caller ID was provided, Outlook 2007 shows
the following:
• Inbox
- From - Shows that the message is from an outside caller.
- Subject - The text "Voice Message from" followed by the caller's number (provided by Caller ID),
followed by the message duration.
- Received - The date and time the message was received.
- Size - The message size, which includes the size of the wav file attachment.
• Message Body
- From - Shows that the message is from an outside caller, followed by the programmed Reply To
information.
- Sent - The date and time the message was sent from the installation site's SMTP email server.
- Subject - The same subject information shown in the inbox.
- Message - The wav file attachment name and the attachment size. In the example below,
• 214-262-3939 is the caller's number (provided by Caller ID).
• 06-22-09 is the date the message was left.
• 4:52 PM is the time the attachment was created.
- Body text - Includes the date and time the voice message was received and the message length.
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Figure 2-5 Email with CID Name
Email from Outside Caller without Caller ID
When a voice message is left by an outside caller and Caller ID was not provided, Email Notification
substitutes "Outside Caller" for the number. Outlook 2007 shows the following:
• Inbox
- From - Shows that the message is from an outside caller.
- Subject - The text "Voice Message from" followed by "Outside Caller", followed by the message
duration.
- Received - The date and time the message was received.
- Size - The message size, which includes the size of the wav file attachment.
• Message Body
- From - Shows that the message is from an outside caller, followed by the programmed Reply To
information.
- Sent - The date and time the message was sent from the installation site's SMTP email server.
- Subject - The same subject information shown in the inbox.
- Message - The wav file attachment name and the attachment size. In the example below,
• Outside Caller (since there is no Caller ID number).
• 06-22-09 is the date the message was left.
• 5:20 PM is the time the attachment was created.
- Body text - Includes the date and time the voice message was received and the message length.
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Figure 2-6 Email - CO No CID
SMS Text Message Delivery to a Cell Phone
The table below shows the basic format of a InMail email notification delivered to a cell phone as an
SMS Text Message. The information is much the same as that delivered to an email account. There
may be more than one text message for each notification, depending on the number of characters the
provider allows in each text message (typically 120-160 characters). SMS will not send the wav file
attachment, even if enabled in programming.
An extension set up for notification via SMS Text Messaging should have the
Email Message as Attachment option disabled in system programming.
Attempting to deliver a wav file attachment to an SMS messaging service may
have undesirable results.
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• SMS Text Message Notification
The following shows a typical SMS Text Message when the InMail is set up to provide email
notification only (no wav file of the actual message). In this case, the provider divided the message
into two parts: one for the message header and one for the message body. This is only an example
- your provider may handle similar content differently.
Table 2-2 Typical SMS Notification (No Wav File)
Description
Text
Text Message for Message Header
Text Message Inbox:
Text Message Body:
InMail [2 OF 2]
MESSAGE FROM: InMail [2 OF 2]
SENT: 3:51 PM 9/17
*1
E
Text Message for Message Body
Text Message Inbox:
Text Message Body:
SBJ: VOICE MESSAGE
MESSAGE FROM: XXXX
SUBJ: VOICE MESSAGE FROM XXXX- (0M6S)
VOICE MESSAGE ARRIVED ON MONDAY, SEPT 17@3:51 PM
DURATION: 0M 6S
------------NEC [1 OF 2]
SENT: 3:51PM 09/17
*1
*1. Your cell phone display will automatically break the text lines to best fit the screen.
POP3 Login
InMail Email Notification supports POP3 Login. The logic of this method is that it allows a user to send
e-mail from any location, as long as they can demonstrably also fetch their mail from the same place.
Check with your email provider to see if this type of login is required.
Some Common SMTP Settings
Table 2-3 Common Email Notification SMTP Server Settings
Provider
Server Name and
Account
(1105-02, 08)
SMTP Port
(1105-03)
Encryption
(1105-04)
Authentication
(1105-05, 06,
07)
Updated
Yahoo
smtp.mail.yahoo.com
465
Yes
Yes
6/28/07
GMail
smtp.gmail.com
465
Yes
Yes
6/28/09
Optimum
Online
mail.optonline.net
587
Yes
Yes
6/28/07
AOL
smtp.aol.com
587
Yes
Yes
6/28/07
Comments
Requires POP
Yahoo! Mail
Plus
Some Common SMS Portals
Table 2-4 Some Common Mobile Telephone Service Provider SMS Portals
Email Address for SMS Text Message
Provider
Some Popular Provider-Specific SMS Portals
Alltel
yourcellphonenumber@message.alltel.com
AT&T Wireless
yourcellphonenumber@mobile.att.net OR yourcellphonenumber@mmode.net
Boost Mobile
yourcellphonenumber@myboostmobile.com
Cingular
yourcellphonenumber@mobile.mycingular.com OR yourcellphonenumber@cingularme.com
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Provider
Email Address for SMS Text Message
Nextel
yourcellphonenumber@messaging.nextel.com OR yourcellphonenumber@page.nextel.com
Sprint PCS
yourcellphonenumber@messaging.sprintpcs.com
T-Mobile
yourcellphonenumber@tmail.com OR yourcellphonenumber@tmomail.net
Verizon
yourcellphonenumber@vtext.com
Virgin Mobile
yourcellphonenumber@vmobl.com
A Universal SMS Portal
Teleflip
yourcellphonenumber@teleflip.com
A More Complete SMS Portal Listing
For a more complete SMS portal list, see http://www.livejournal.com/tools/textmessage.bml?mode=details.
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Conditions
• An IP4( )-MEMDB-C1 must be mounted on the CPU card to support this feature.
• The Email Notification feature require for SL-VM-ADVANCE license.
Default Settings
Disabled
System Availability
Terminals
All Multiline Terminals
Required Component(s)
• PZ-VM21 with CPU card
• InMail Compact Flash
• SL-VM-ADVANCE license
Related Features
None
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Programming
Setting Up the System SMTP Options
1.
Enable SMTP Email Delivery System Wide.
Program
Number
47-18-01
Program Name
Enable SMTP
Description
Enter 1 to enable SMTP email delivery system-wide.
By default, SMTP email delivery is disabled (0).
47-18-08
SMTP Email Address
Specify the email account that the SMTP server will use to process
email sent from the SL1100 (e.g., yourname@emailserver.com).
By default, there is no entry for this option.
2.
Specify the site's SMTP server name and port.
Program
Number
90-11-11
Program Name
DNS Primary Address
Description
Enter the IP address of primary Domain Name Server (DNS).
• The DNS (or name server) is the computer connected to the internet that converts a domain name (such as www.yahoo.com) to a
specific IP address for routing on the internet. If you want to use a
domain name to identify your SMTP server in the following option,
you must make an entry for this option. The entry is the IP address of your name server.
By default, there is no entry for this option.
90-11-12
DNS Secondary Address
Enter the IP address of secondary Domain Name Server (if any).
By default, there is no entry for this option.
47-18-02
SMTP Server Name
Enter the name of the SMTP server that will handle email delivery
for the installation site. The SMTP server name is typically similar to
smtp.emailserver.com.
• If you didn't make a name server entry in the previous entry, you
must enter your SMTP server's IP address in this option (not its
name).
By default, there is no entry for this option.
47-18-03
SMTP Port Number
Enter the port (logical connection) the installation site's email server
uses for SMTP. Refer to Table 2-3 Common Email Notification
SMTP Server Settings on page 2-83 for setting examples.
By default, SMTP uses port 25.
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Does the site's SMTP email server require encryption?
• If yes:
Program
Number
47-18-04
Program Name
SMTP Encryption
Description
Enter 1.
- The system negotiates "behind the scenes" to determine if encryption should be TLS or SSL, and then adjusts accordingly.
By default, this option is disabled (0).
• If no:
Program
Number
E
47-18-04
Program Name
SMTP Encryption
Description
Enter 0.
- If encryption is disabled, all messaging is in plain text.
By default, this option is disabled (0).
4.
Does the site's SMTP email server require account authentication?
• If yes:
Program
Number
47-18-05
Program Name
SMTP Authentication
Description
To enable SMTP Authentication, enter 1.
- To enable POP3 Authentication, enter 2. Refer to Setting Up
POP3 Login on page 2-87.
By default, this option is disabled (0).
47-18-06
SMTP User Name
Enter the user name of the account on the SMTP server that will
process the email sent from the SL system. For example, if the
subscriber’s email address is yourname@emailserver.com, the
User Name entry would be your name. Email Notification delivers
all outbound email to this account.
By default, there is no entry for this option.
47-18-07
SMTP Password
Enter the password for the account specified in the previous option. When SMTP authentication is enabled, this password is required to log onto the email account.
By default, there is no entry for this option.
• If no:
Program
Number
47-18-05
Program Name
SMTP Authentication
Description
Enter 0.
By default, this option is disabled (0).
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SL1100
Enter the email reply data (i.e., the email account to which replies should be sent).
Program
Number
47-18-09
Program Name
SMTP Reply-to Address
Description
Enter the email reply name.
• This is a required entry.
• Typically, this is the email account that handles inquiries and administration for the installation site.
By default, there is no entry for this option.
Setting Up POP3 Login
1.
E
Does the site's SMTP email server require POP3 Login?
• If yes:
Program
Number
47-18-05
Program Name
SMTP Authentication
Description
To enable POP3 Authentication, enter 2.
By default, this option is disabled (0)
47-19-01
POP3 Server Name
Enter the name of the POP3 server that will handle email delivery for the
installation site. The POP3 server name is typically similar to pop.emailserver.com.
- If you didn't make an entry in the 90-11-11 and 90-11-12 DNS Server
options, this entry must be the IP address of the POP3 server since
there is no way to resolve a name.
By default, there is no entry for this option.
47-19-02
POP3 Port Number
Specify the port (logical connection) the installation site's email server
uses for POP3. Normally, this is port 110.
By default, this option is 110.
47-19-03
POP3 Encryption Method
Enable or disable POP3 SSL encryption for the site's email server.
The option you choose depends on the requirements of the POP3 email
server.
By default, this option is disabled (0).
47-19-04
POP3 User Name
Enter the POP3 account's user name. If the subscriber's email address
is yourname@emailserver.com, the username would normally be your
name.
By default, there is no entry for this option.
47-19-05
POP3 Password
Enter the password for the account specified in the previous option.
When authentication is enabled, this password is required to log onto the
email account.
By default, there is no entry for this option.
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• If no:
Program
Number
47-18-05
Program Name
SMTP Authentication
Description
To disable POP3 Authentication, enter either 0 (Authentication disabled)
or 1 (SMTP Authentication enabled).
By default, this option is disabled (0).
Setting Up the Subscriber Mailbox Options
E
1.
Should email notification occur for new voice mail messages left in the Subscriber Mailbox?
• If yes:
Program
Number
47-02-20
Program Name
Enable Email
Description
Enter 1 (Yes).
- The subscriber can also do this from their Mailbox Options
Menu.
By default, this option is disabled (0).
47-02-21
Email Address
Specify the email address to which the notification for this Subscriber Mailbox should be delivered.
- If the voice message should be included in the email as a wav
file attachment, in 47-02-22: MESSAGE AS ATTACHMENT, enter 1 (Yes). If not, enter 0 (No).
By default, there is no entry for this option.
• If no:
Program
Number
47-02-20
Program Name
Enable Email
Description
Enter 0 (No).
- The subscriber can also do this from their Mailbox Options
Menu.
By default, this option is disabled (0).
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Setting Up the Group Subscriber Mailbox Options
1.
Should email notification occur for new voice mail messages left in a Group Subscriber Mailbox?
• If yes:
Program
Number
47-06-18
Program Name
Enable Email
Description
Enter 1 (Yes).
- The subscriber can also do this from their Mailbox Options
Menu.
By default, this option is disabled (0).
47-06-19
Email Address
Specify the email address to which the notification should be delivered.
- If the voice message should be included in the email as a wav
file attachment, in 47-06-20: MESSAGE AS ATTACHMENT, enter 1 (Yes). If not, enter 0 (No).
By default, there is no entry for this option.
• If no:
Program
Number
47-06-18
Program Name
Enable Email
Description
Enter 0 (No).
- The subscriber can also do this from their Mailbox Options
Menu.
By default, this option is disabled (0).
Operation
Table 2-5 Turn Email Notification On or Off
To Turn Email Notification On or Off
1.
Log onto Subscriber Mailbox
2.
[Optns]
Select Mailbox Options.
• Alternately dial OP (67)
3.
[Notfy]
Select Notification.
• Alternately dial N (6)
4.
[Email]
Select Email.
• Alternately dial E (6)
5.
Do one of the following:
a.
[On]
Select to turn email notification on.
• Alternately dial O (6)
b.
[Off]
Select to turn email notification off.
• Alternately dial O (6)
c.
[Back]
Select to exit without making any changes.
• Alternately dial #
Refer to the InMail Feature Manual for more information about this feature.
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Erasing All Messages
Description
The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is
an administrator's maintenance tool. The administrator may need to use this tool if an employee has
left the company or has an excessive number of messages stored in their mailbox. By deleting the
unwanted messages, the administrator can prevent the InMail recording capacity from being reached
(which would disable many of the InMail messaging features).
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Related Features
Message Delete on page 2-169
A Subscriber Mailbox user can delete any message left in their mailbox.
System Administrator on page 2-222
Only the System Administrator can delete messages in a coworker's mailbox.
Programming
No additional programming required.
Operation
Erasing All Messages System-Wide
Log On to System Administrator's mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
S (7)
Select Subscriber Mailbox Maintenance options.
[Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
0
2-90
DA (32)
Delete all Subscriber Mailbox messages.
[Msgs]
#
Go back to System Administrator options.
[Exit]
Plays Help message.
Erasing All Messages
ISSUE 2.0 (R3.0)
SL1100
Exiting a Mailbox
Description
A Subscriber Mailbox user can dial a code; press a soft key or hang up to exit their mailbox. After
exiting, the subscriber can use their extension for normal call processing.
Related Features
E
Not applicable.
Programming
No additional programming required.
Operation
Exiting a Mailbox
To exit your mailbox:
Log On to Subscriber Mailbox.
XX (99)
Exit your mailbox.
[Exit] + [Exit]
To exit and immediately return to your mailbox:
Log On to Subscriber Mailbox.
X# (9#)
Exit and return to your mailbox.
[Exit] + [Return]
0
Plays Help message.
InMail Feature Manual
2-91
SL1100
ISSUE 2.0 (R3.0)
External Transfer
Description
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone
number. To set this up, assign a Dial Action Table action as a UTRF to a Common Abbreviated Dialing
bin (e.g., #1000 + Pause for common bin 000). When the Automated Attendant answers, the caller
dials the digit and InMail automatically routes them to the outside number contained in the bin.
External Transfer allows your callers to easily reach branch offices and important off-site associates.
E
Related Features
Dial Action Table on page 2-58
External Transfer uses the active Dial Action Table to route an Automated Attendant caller to an
outside telephone number.
Programming
1.
Assign a Dial Action Table to each active Call Routing Mailbox.
Program
Number
47-08-01
Program Name
Dial Action Table
Description
The Call Routing Mailbox uses the Dial Action Table assignment to
provide dialing options to callers.
The default Call Routing Mailboxes (1 ~ 8) use Dial Action Table 1.
2.
For an available key, set up a UTRF Dial Action Table option for External Transfer.
Program
Number
47-13-01
Program Name
InMail Dial Action Tables UTRF Action - Unscreened
Transfer (2)
(UTRF)
Description
The corresponding Number option should be 2 followed by the
Common Abbreviated Dialing bin, followed by two pauses (each
pause entered by pressing LK4).
• Add additional pauses if the entire common bin does not dial out.
For example, to have External Transfer dial common bin 000, enter
2000 LK4 LK4.
This ability is not assigned by default.
3.
Program the Common Abbreviated Dialing bin for External Transfer.
Program
Number
13-04-01
Program Name
Speed Dialing Number and
Name - Speed Dialing Data
Description
The bin should contain just the outside telephone number you want
External Transfer to dial.
Refer to the Programming Manual for more information.
No common Abbreviated Dialing numbers are stored by default.
2-92
External Transfer
ISSUE 2.0 (R3.0)
4.
SL1100
Enable Loop Supervision for the trunks you are going to use for External Transfer.
Program
Number
14-01-13
Program Name
Description
Basic Trunk Data Setup - Loop Enter 1 to enable Trunk-to-Trunk Transfer for each trunk to be used
Supervision
for External Transfer.
By default, this option is enabled for all trunks.
5.
Enable Trunk-to-Trunk Transfer for all InMail extensions.
Program
Number
20-11-14
20-06-01
Program Name
Description
Class of Service Options
(Hold/Transfer Service) Trunk-to-Trunk Transfer Restriction
For each InMail extension to be used for External Transfer, enter 0
to turn off Trunk-to-Trunk Transfer Restriction. (Entering 1 disables
Trunk-to-Trunk Transfer).
Class of Service for Extensions
Assign Class of Service to extensions (1 ~ 15).
By default, Trunk-to-Trunk Transfer Restriction is Off (0) for all InMail extensions.
By default, Extension 101 is Class 15 and other extension are Class
1.
Operation
Operation is automatic once set up in programming.
InMail Feature Manual
2-93
E
ISSUE 2.0 (R3.0)
SL1100
Fax Detection
Description
The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. With Fax
Detection enabled, after the Automated Attendant answers a call it listens for incoming fax CNG tone.
If it detects the tone, it does an unscreened transfer of the call to the specified company fax machine.
The incoming fax then prints out on the company fax machine. If you disable Fax Detection, the
Automated Attendant does not detect and route incoming fax calls.
F
Related Features
None
Programming
1.
Enable Fax Detection for the active Call Routing Mailbox.
Program
Number
47-08-04
Program Name
Fax Detection
Description
Enter 1 (Yes) to enable Fax Detection for the Call Routing Mailbox.
By default, this option is 0 (No).
2.
Specify the extension to which InMail should send a fax call when the Automated Attendant
detects fax CNG tone.
Program
Number
47-08-05
Program Name
Fax Extension
Description
Normally, this is the extension number of the analog port to which
the fax machine is connected.
By default, this option is undefined (entered by pressing Hold key).
Operation
Not applicable.
2-94
Fax Detection
ISSUE 2.0 (R3.0)
SL1100
Find-Me Follow-Me
Description
Find-Me Follow-Me helps an outside caller locate an extension user who is not at their desk. If their
call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to
three alternate Find-Me Follow-Me destinations. A destination can be an outside number (such as a
cell phone or home office) or a co-worker's extension.
The Find-Me Follow-Me destinations are set up in the Find-Me Follow-Me schedule. Each of the three
schedule entries can be individually enabled or disabled and provides options for Start Hour, End
Hour, Day of Week (V2.0 or higher), and destination number. If the caller chooses the Find-Me FollowMe option, the system will try each enabled entry that is active for the current day (V2.0 or higher) and
time (i.e., in-schedule). The system will not try any entries that are disabled or are not in-schedule.
When trying the destinations, Find-Me Follow-Me skips an active, in-schedule number that is busy, in
DND, or is unanswered. When all active in-schedule destinations have been tried the caller can then
choose to try Find-Me Follow-Me again or select another option.
You can set up Find-Me Follow-Me for an extension in system programming. In addition, an extension
user can set up Find-Me Follow-Me from their Mailbox Options.
Conditions
• This feature requires SL-VM-ADVANCE LIC (1015).
• Find-Me Follow-Me settings can be changed using the Telephone Mailbox Option Interface and
system programming only.
• Find-Me Follow-Me can be used for standard subscriber mailboxes and Group Mailboxes set to
subscriber in PRG 47-03-03.
• Find-Me Follow-Me does not work for internal callers.
• Find-Me Follow-Me requires that Tandem Trunking be enabled on the line that rings into the
Automated Attendant. If Tandem Trunking is disable, the Find-Me Follow-Me options are not
available.
• In addition to User Pro, when language prompt Version 2.30 or higher is installed on the InMail CF,
the Find Me Follow Me Day of Week schedule options can be set from the mailbox telephone
interface.
Related Features
Group Mailboxes
Guide to Feature Programming
Program Name
Program
Number
14-01-13
Basic Trunk Data Setup - Trunk-to-Trunk Transfer / Loop Disconnect Supervision
InMail Feature Manual
Assigned Data
Note
0 = Disable
1 = Enable
Default = 0
2-95
F
SL1100
Program
Number
F
ISSUE 2.0 (R3.0)
Program Name
Assigned Data
Note
20-11-14
Trunk-toTrunk Transfer Restriction
0 = Disable
1 = Enable
Default = 0
47-02-24
InMail Station Mailbox Options - Enable Find-Me
Follow-Me Option
0 = Disable
1 = Enable
Default = 0
47-06-22
InMail Group Mailbox Options - Enable Find-Me
Follow-Me Option
0 = Disable
1 = Enable
Default = 0
47-21-01
InMail Station Mailbox Options - Enable/Disable
Find-Me Follow-Me Destination
0 = Disable
1 = Enable
Default = 0
47-21-02
InMail Station Mailbox Options - Find-Me FollowMe Begin Hour
Two digit number using 24 hour
clock.
Default = 00
47-21-03
InMail Station Mailbox Options - Find-Me FollowMe End Hour
Two digit number using 24 hour
clock.
Default = 00
47-21-04
InMail Station Mailbox Options - Find-Me FollowMe Destination Phone Number
Up to 16 digit number.
Default = Blank
47-21-05
InMail Station Mailbox Options - Find-Me FollowMe Day of week - Sunday
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-21-06
InMail Station Mailbox Options - Find-Me FollowMe Day of week - Monday
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-21-07
InMail Station Mailbox Options - Find-Me FollowMe Day of week - Tuesday
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-21-08
InMail Station Mailbox Options - Find-Me FollowMe Day of week - Wednesday
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-21-09
InMail Station Mailbox Options - Find-Me FollowMe Day of week - Thursday
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-21-10
InMail Station Mailbox Options - Find-Me FollowMe Day of week - Friday
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-21-11
InMail Station Mailbox Options - Find-Me FollowMe Day of week - Saturday
Assigned Data:
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-23-01
InMail Group Mailbox Options - Enable/Disable
Find-Me Follow-Me Destination
0 = Disable
1 = Enable
Default = 0
47-23-02
InMail Group Mailbox Options - Find-Me FollowMe Begin Hour
Two digit number using 24 hour
clock.
Default = 00
47-23-03
InMail Group Mailbox Options - Find-Me FollowMe End Hour
Two digit number using 24 hour
clock.
Default = 00
47-23-04
InMail Group Mailbox Options - Find-Me FollowMe Destination Phone Number
Up to 16 digit number.
Default = Blank
47-23-05
InMail Group Mailbox Options - Find-Me FollowMe Day of week - Sunday Number
0 = Disable
1 = Enable
Default = 1
2-96
(V2.0 Added)
Find-Me Follow-Me
ISSUE 2.0 (R3.0)
SL1100
Program
Number
Program Name
Assigned Data
Note
47-23-06
InMail Group Mailbox Options - Find-Me FollowMe Day of week - Monday Number
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-23-07
InMail Group Mailbox Options - Find-Me FollowMe Day of week - Tuesday Number
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-23-08
InMail Group Mailbox Options - Find-Me FollowMe Day of week - Wednesday Number
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-23-09
InMail Group Mailbox Options - Find-Me FollowMe Day of week - Thursday Number
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-23-10
InMail Group Mailbox Options - Find-Me FollowMe Day of week - Friday Number
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
47-23-11
InMail Group Mailbox Options - Find-Me FollowMe Day of week - Saturday Number
0 = Disable
1 = Enable
Default = 1
(V2.0 Added)
Operation
To set up Find-Me Follow-Me:
The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline
Telephone.
Setting Up Message Notification
Log On to Subscriber Mailbox.
OP (67)
Access the Mailbox Options menu.
[Setup]
CH (26)
Access the Call Handling Options Menu.
[CallH]
(1)
Access the Find-Me Follow-Me Options Menu.
[FMFM]
InMail states your Find-Me Follow-Me status:
On or Off
O (6)
Turn Find-Me Follow-Me on or off.
[On]
[Off]
D (3)
Change your Find-Me Follow-Me destinations.
[Dest]
#
Back up to the previous level without changing your entry.
[Back]
(1)
(2)
(3)
Enter the destination number to change.
[Dest1]
[Dest2]
[Dest3]
#
Back up to the previous level without changing your entry.
[Back]
The system will provide the status of the destination selected.
E (3)
InMail Feature Manual
Enable selected destination.
[Enbl]
2-97
F
SL1100
ISSUE 2.0 (R3.0)
Setting Up Message Notification
D (3)
Disable selected destination.
[Disbl]
C (2)
Change selected destination.
[Chnge]
#
Back up to the previous level without changing your entry.
[Back]
Enter the hour you want Find-Me Follow-Me to begin for the selected destination.
• Enter 2 digits for the hour.
• Press * or [Next] to skip to the next setting.
F
A (2)
Select AM.
[AM]
P (7)
Select PM.
[PM]
#
Back up to the previous level without changing your entry.
[Exit]
Enter the Find-Me Follow-Me Day of Week (Sunday-Saturday): Enable or
Disable (V2.0 Added)
E (3)
Enable selected day.
[Enbl]
D (3)
Disable selected day.
[Disbl]
#
Back up to the previous level without changing your entry.
[Exit]
Enter the destination phone or extension number, up to 16 digits.
#
#
0
2-98
OK
Accept entered number.
Clear
Clear entered number.
Next
Skip to next setting.
#
Back up to the previous level without changing your entry.
[Back]
Go back to the Mailbox Options menu.
[Back]
Go back to the Main Menu.
[Back]
Plays Help message.
Find-Me Follow-Me
SL1100
ISSUE 2.0 (R3.0)
Flexible Answering Schedules
Description
The Automated Attendant can answer outside calls with different announcements and dialing options,
depending on the time of day and day of week. For example, a company can set up separate
schedules for weekdays, evenings, weekends, and specific holidays. Each schedule can play a
different announcement to callers, as well as provide them with unique dialing options. Once set up in
programming, the schedule operation is automatic.
The Flexible Answering Schedules are determined by the set up of the InMail Answer Tables. See
Answer Table on page 2-17 for more.
Related Features
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-29
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Programming
1.
Determine which Answer Table answers each trunk.
Program
Number
47-10-01
Program Name
Answer Table Assignment
(Answer Table)
Description
For each trunk, enter the number of the Answer Table that handles
that trunk's Automated Attendant calls. See Answer Table on
page 2-17.
By default, all trunks use Answer Table 1.
Operation
Not applicable.
InMail Feature Manual
2-99
F
ISSUE 2.0 (R3.0)
SL1100
Flexible Call Routing
Description
The Automated Attendant provides outside callers with a wide variety of dialing (routing) options, such
as customized announcements. Use Flexible Call Routing to eliminate or minimize the need for an
operator or receptionist to handle outside calls.
F
There are 3 components to Flexible Call Routing.
• Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk according to the time
of day and day of the week.
• Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action
Table) and announcement are available to Automated Attendant callers.
• Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in
turn provides those dialing options to Automated Attendant callers.
Related Features
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-29
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcement are available to Automated Attendant callers.
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Programming
Refer to Automated Attendant on page 2-29 for more on how to set up your Flexible Answering
Schedules.
Operation
Not applicable.
2-100
Flexible Call Routing
ISSUE 2.0 (R3.0)
SL1100
Flexible Mailbox Numbering Plan
Description
Flexible Mailbox Numbering Plan allows you to customize site extension numbers and be assured that
InMail adapts to the new configuration. When you change a port extension number, you can change
the number of the mailbox assigned to that port to match. There is no need to reprogram - all of the
options remain intact.
F
Related Features
Dial Action Table on page 2-58
Be sure the Dial Action Table actions accommodate the revised telephone system numbering.
Programming
Flexible Numbering Plan Example
1.
Optionally change the number of digits in extension numbers.
Program
Number
11-01-01
Program Name
System Numbering
Description
Optionally change the number of digits required to reach each
range of extensions.
By default, 3-digit extension numbers are 101 ~ 220.
2.
Change the extension number associated with a port.
Program
Number
11-02-01
Program Name
Extension Numbering
Description
Assign extension numbers to extension ports. The telephone programming identity follows the port number, not the extension number.
By default, extension-to-port assignments are consecutive starting
with 101 (e.g., port 1 = extensin 101, port 2 = extension 102, etc.)
3.
Change the mailbox number to match the new extension number.
Program Name
Program
Number
47-02-02
Mailbox Number
Description
Change the mailbox number to match the number of the new extension.
By default, mailbox numbers are consecutively assigned.
Mailbox 1 = 101,
mailboxes 2 ~ 64 = 102 ~ 164,
mailboxes 65 ~ 120 = no entry
InMail Feature Manual
2-101
ISSUE 2.0 (R3.0)
SL1100
4.
Modify the Dial Action Tables to accommodate the new numbering.
Refer to TRF Action - Screened Transfer (1) (TRF).
Optionally modify the active Dial Action Table actions for the new extension numbers.
For example, to allow Automated Attendant callers to dial extension 5000, for digit 5:
• Change the Action to UTRF (2) or TRF (1).
• Change the Data to XXXX.
By default (in the above example), the digit 5 is undefined.
2-Digit Extension Numbering Example
F
InMail Does Not Support 2-Digit Extension Numbers 10-16
When setting up 2-digit extension numbering in a SL1100 with InMail, do not use extensions 10 ~ 32. Although you can set up
this application in 11-01-01 System Numbering and 11-02-01 Extension Numbering, Subscriber Mailboxes assigned in
47-02-02 Mailbox Number do not function. This is because mailboxes 1 ~ 32 are reserved for Routing Mailboxes and cannot
be reassigned.
The following example assigns a 2-digit extension number (26) to station port 6 and enables the
Subscriber Mailbox for extension 26. It also changes the * and # digits in the active Dial Action Table
to allow Quick Message and Remote Logon to the new 2-digit extension.
1.
Enable 2-digit extension numbers 20 ~ 29.
Program
Number
11-01-01
Program Name
Extension Numbering
Description
In 11-01-01 Digit for the digit 2x, enter 2.
In 11-01-01 Type for the digit 2x, enter 2.
By default, the digit 1 is set up as a 3-digit extension number (100 ~
199).
2.
Change the extension number for port 6 to 26.
Program
Number
11-02-01
Program Name
Extension Numbering
Description
For extension port 6, enter 26.
By default, extension port 6 is assigned to extension 106.
3.
Change the mailbox number to match the new extension number.
Program
Number
47-02-02
Program Name
Mailbox Number
Description
For mailbox 6, assign mailbox number 26.
By default, mailbox 6 is assigned to mailbox number 106.
4.
Modify the Dial Action Tables to accommodate the new numbering.
Make key 1 (digit 1) Action = UTRF (2) and Data = XX
Make key 11 (*) Action = REC1 (3) and Data = XX
Make key 12 (#) Action = LOGON (5) and Data = IXX
2-102
Flexible Mailbox Numbering Plan
ISSUE 2.0 (R3.0)
SL1100
By default:
Key 1 is UND to 0.
Key 11 is REC1 to IXXX.
Key 12 is LOGON to IXXX.
Operation
Not applicable.
F
InMail Feature Manual
2-103
ISSUE 2.0 (R3.0)
SL1100
Forced Unscreened Transfer
Description
F
A Subscriber can optionally convert Automated Attendant Screened Transfers to Unscreened
Transfers by enabling this option in the Mailbox user interface.
• Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller
ID data (if provided by telco and enabled in programming) as the call is ringing.
• As with Screened Transfers, unanswered calls route to the subscriber's greeting (recorded or
default) so the caller can leave a message. However, with Unscreened Transfer the caller cannot
dial 2 to reach the Next Call Routing Mailbox options (if programmed).
Related Features
Dial Action Table on page 2-58
If enabled in the Subscriber Mailbox, InMail automatically converts any Screened Transfers (TRFs) to
the subscriber's extension to Unscreened Transfers (UTRFs).
Screened Transfer on page 2-211
After the Automated Attendant caller dials an extension, InMail calls (screens) the destination
extension to see if the transfer can go through.
Unscreened Transfer on page 2-231
After an Automated Attendant caller dials an extension, InMail immediately transfers the call to the
extension and hangs up.
Programming
1.
Enable Forced Unscreened Transfer for the Subscriber Mailbox.
Program
Number
47-02-10
Program Name
Forced Unscreened Transfer
(Forced UTRF)
Description
Enter 1 (Yes) to enable this option to automatically convert Automated Attendant Screened Transfers to Unscreened Transfers.
By default, this option is disabled (0).
Operation
Not applicable.
2-104
Forced Unscreened Transfer
ISSUE 2.0 (R3.0)
SL1100
Getting Recorded Help
Description
If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they
can request help from the InMail voice prompts. Recorded Help provides the user with a built-in,
interactive user's guide. To get recorded help, the user dials 0.
Related Features
G
None
Programming
No additional programming required.
Operation
Getting Recorded Help
Log On to your mailbox.
0
Get recorded help.
• Recorded help is always available from the Main Menu.
• Recorded help may not be available at all levels.
InMail Feature Manual
2-105
ISSUE 2.0 (R3.0)
SL1100
Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox.
This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing
or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own
choosing. Use the GOTO action to set up a "tree" of Automated Attendant options.
G
The block diagram below shows how the Automated Attendant can provide the caller with a tree of
dialing options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company
directions. Dialing 2 (GOTO 2) routes to Call Routing Mailbox 2, which is set up to give the caller
single-digit dialing to Tech Service technicians.
• The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the
company.
• The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits to dial for each
technician. The Dial Action Table for Call Routing Mailbox 2 contains the TRF or UTRF actions to
each technician's extension.
Automated Attendant
1
GOTO 9
Company
Directions
Announcement Mailbox 9
2
GOTO 2
Call Routing Mailbox 1
Tech Service
Technicians
Call Routing Mailbox 2
The GOTO action can also log on to a Subscriber Mailbox, although the LOGON action is normally
reserved for this function.
Related Features
Automated Attendant on page 2-29
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Dial Action Table on page 2-58
The GOTO action is a Dial Action Table option.
2-106
Go To A Mailbox
ISSUE 2.0 (R3.0)
SL1100
Instruction Menu on page 2-143
Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the GOTO
action.
Programming
1.
Assign a GOTO action to the active Dial Action Table.
Program
Number
47-13-01
Program Name
Description
Dial Action Table Actions: GO- To have Automated Attendant callers dial a single digit to go to a
TO Action - Go to Mailbox (7)
Call Routing or Announcement Mailbox, enter the mailbox number
(GOTO)
in the corresponding Number option.
• For example, to have key 1 go to Call Routing Mailbox 2, for key
1 enter GOTO for the Action and 2 for the corresponding Number.
To have InMail require Automated Attendant callers to enter a Call
Routing or Announcement Mailbox to go to, enter XXX in the corresponding Number option. The key you choose must represent the
first digit in the mailbox numbers.
• For example, to allow callers to go to mailboxes 1 ~ 16, for key 0
enter GOTO for the Action and XXX for the corresponding Number.
To log into any valid Call Routing or Subscriber Mailbox, enter IXXX
in the corresponding Number option.
• For example, to allow callers to dial 1 plus any Call Routing or
Announcement Mailbox number to go to, for key 1 enter GOTO
for the Action and IXXX for the corresponding Number.
By default, there are no GOTO actions assigned.
Operation
Using the Automated Attendant GOTO Action
For the outside caller:
After Automated Attendant answers, the voice prompts will instruct you on which digits to dial.
InMail Feature Manual
2-107
G
SL1100
ISSUE 2.0 (R3.0)
Greeting
Description
A Subscriber Mailbox user can record a personalized greeting for his mailbox. After the greeting is
recorded, callers hear a prerecorded personalized greeting rather than a default message.
G
The recorded message can include the following:
• Subscriber name
• Personal message (such as "Hello - I am on vacation this week")
• Instructions on leaving a message or using other mailbox options
• Next Call Routing Mailbox options, if available
While listening to a mailbox greeting, a caller can dial * to immediately skip the message.
Remote Greetings
A Subscriber Mailbox user can call into the Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.
Following are two of the ways a user can do this:
• After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number.
This method allows outside callers to log into their Subscriber Mailboxes from outside the company.
After logging on to their mailbox, the user can dial G to record a greeting.
• If an extension has a Direct Inward Line that is forwarded to voice mail, the caller can dial # and log
on to their mailbox (instead of leaving a message). After they log on to their mailbox, the user can
dial G to record a greeting. This option must be set up in the Next Call Routing Mailbox. To allow
this ability, for example:
- Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log on to their mailbox.
- By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should
enable a Security Code for their mailbox to prevent unauthorized logons.
Multiple Greetings
In systems with Multiple Greetings, the mailbox subscriber can record up to three separate greetings
and make any one of the three active. When a caller leaves a message in the subscriber's mailbox,
they hear the active greeting. This allows the subscriber, for example, to record separate greetings for
work hours, after work, and during vacation. Instead of revising the recording when they leave the
office, they can activate the after work greeting instead.
If an active greeting is not recorded, a caller hears, "At the tone, you can leave your message for
(extension number or name)."
Related Features
Auto Attendant Direct to Voice Mail on page 2-24
2-108
Greeting
ISSUE 2.0 (R3.0)
SL1100
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to a subscriber's
mailbox. Their phone does not ring for calls from the Automated Attendant.
Dial Action Table on page 2-58
The active Dial Action Table must have a LOGON action assigned to a key to enable Remote
Greeting.
Log On to Voice Mail on page 2-154
A Subscriber Mailbox user can record their greeting after remotely logging on to InMail.
Security Code on page 2-214
To prevent unauthorized tampering, the subscriber should enable a Security Code for their mailbox.
System Administrator on page 2-222
With Multiple Greetings, the System Administrator's Subscriber Maintenance EG (34) option
simultaneously erases all recorded greetings in a Subscriber Mailbox. Additionally, the active greeting
is reset to 1.
Programming
1.
Set the maximum length of Subscribe Mailbox greetings.
Program
Number
47-01-03
Program Name
Incoming Message Length
(Subs Msg Length)
Description
Set the maximum length of Subscriber Mailbox greetings (1-4095
seconds). This option also sets the maximum length of recorded
messages for the following:
• Subscriber Mailbox users dialing RS to record and send a message.
• Extension users leaving a message in a Subscriber Mailbox.
• Outside Automated Attendant callers accessing a mailbox via a
GOTO command and then dialing RS to record and send a message.
• Announcement Messages.
• Call Routing Mailbox Instruction Menus.
By default, Subscriber Mailbox greetings are 120 seconds long
maximum.
InMail Feature Manual
2-109
G
SL1100
2.
ISSUE 2.0 (R3.0)
Enable Remote Greeting by programming a LOGON action in the active Dial Action Table.
Program
Number
47-13
Program Name
InMail Dial Action Tables
G
Description
To log directly into a specific Subscriber Mailbox, enter the mailbox
number in the corresponding Number option.
• For example, to have key 4 log directly into Subscriber Mailbox
305, for key 4 enter LOGON for the Action and 305 for the corresponding Number.
To have InMail request Automated Attendant callers to select a
Subscriber Mailbox to log on to, enter N in the corresponding Number option. The key you choose must represent the first digit in the
Subscriber Mailbox numbers.
• For example, to have the Automated Attendant request callers to
enter the number of the Subscriber Mailbox into which they wish
to log, for key 3 enter LOGON for the Action and N for the corresponding Number. When callers dial 3, they hear, "Please enter
your mailbox number."
To have InMail require Automated Attendant callers to enter a Subscriber Mailbox to log on to (without playing an announcement), enter XXX in the corresponding Number option. The key you choose
must represent the first digit in the Subscriber Mailbox numbers.
• For example, to allow callers to log on to mailboxes 101 ~ 220, for
key 3 enter LOGON for the Action and XXX for the corresponding
Number.
To log into any valid Subscriber Mailbox, enter IXXX in the corresponding Number option.
• For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 enter LOGON for the Action and
IXXX for the corresponding Number.
By default, key # Action = LOGON and Number = IXXX.
Operation
Recording a Multiple Greeting and Setting Up Auto Attendant Direct to Voice Mail
Log On to Subscriber Mailbox.
G (4)
Access the Mailbox Greeting options.
[Greet]
InMail does the following:
• Plays a summary of your current settings.
• Displays the status of your active Greeting (1-3).
[Greeting N: Recorded], or
[Greeting N: Not Rec]
• Shows the Auto Attendant Direct to Voice Mail status.
[Auto-attendant Dnd: Off], or
[Auto-attendant Dnd: On]
• Provides soft keys for each of the 3 greetings.
[ Gr1]
[ Gr2]
[ Gr3]
Select a Greeting (which also makes it active).
(1) [Gr1]
(2) [Gr2]
(3) [Gr3]
L (5)
Listen to the active greeting (if recorded).
[Lstn]
R (7)
Record a new greeting (if not recorded), or rerecord the current greeting.
[Rec]
Record at the tone, then press # when done.
2-110
Greeting
ISSUE 2.0 (R3.0)
SL1100
Recording a Multiple Greeting and Setting Up Auto Attendant Direct to Voice Mail
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete the greeting.
[Del]
#
End the recording.
[Done]
Delete the currently recorded greeting (if any).
[Del]
#
Go back to the Mailbox Greeting options.
[Exit]
Change Auto Attendant Direct to Voice Mail.
O (6)
G
Turn Auto Attendant Direct to Voice Mail off or on.
[Auto-attendant Dnd: On]
[Auto-attendant Dnd: Off]
#
Go back to mailbox Main Menu.
[Exit]
0
Plays Help message.
InMail Feature Manual
2-111
SL1100
ISSUE 2.0 (R3.0)
Group (Shared) Mailbox
Description
Department/Ring Group Mailbox
G
• Group (Shared) Mailbox
A Group Mailbox is a Department Group Mailbox shared by a group of co-workers. It is normally a
Subscriber Mailbox. If a caller leaves a message at any extension in the group that shares the
mailbox, the system stores the message in the shared Group Mailbox. The voice mail key Message
lamp at all keyset extensions in the group flashes to indicate that there is a new voice mail message
waiting. Any extension user in the group can log onto their mailbox to hear and process the shared
message. The message count on all keyset displays increments and decrements as group
messages are received, listened to, or deleted.
Any extension sharing a Group Mailbox can record and activate the Greeting. The system
automatically uses the most recent Greeting, regardless of which member of the group recorded it.
Group Mailboxes are helpful in both residential installations and larger business workgroups, since
extensions share a common voice mailbox. Messages in the Group Mailbox can be listened to,
forwarded, deleted, and otherwise processed by any member of the group.
Group Mailbox uses Department/Ring Group programming. You can separately set up Department/
Ring Group members to have the same Department/Ring Group Mailbox. Since the system provides
32 Department/Ring Groups, there are a total of 32 Ring Group Mailboxes available.
The Department/Ring Group Mailbox can optionally be a Routing Mailbox. Refer to Understanding
Group Mailbox Types on page 2-112.
• Mailbox for a Ring Group
A Ring Group Mailbox can also be the mailbox for a stand-alone Ring Group in which the members
do not share the mailbox, but have personal mailboxes instead. The following types of unanswered
calls route to this type of Ring Group Mailbox:
- Outside calls transferred to the Ring Group master number.
- Automated Attendant transfers (UTRF or STRF) to the Ring Group master number.
- Direct Inward Lines to the Ring Group master number.
UCD Group Mailbox
If a UCD Group is set to overflow to voice mail, an unanswered call into the group is picked up by the
UCD Group Mailbox. The UCD Group Mailbox can be a Subscriber Mailbox (to allow the caller to
leave a message) or a Routing Mailbox (to provide additional dialing options or an announcement).
Refer to Understanding Group Mailbox Types on page 2-112.
Understanding Group Mailbox Types
• If the Group Mailbox is a Subscriber Mailbox (1):
- The Group Mailbox has all the features of any other personal Subscriber Mailbox.
2-112
Group (Shared) Mailbox
ISSUE 2.0 (R3.0)
SL1100
• If the Group Mailbox redirects to a Call Routing Mailbox (2):
- A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears:
"Your call cannot go through. Goodbye." InMail then hangs up.
- An outside caller attempting to leave a message at an extension assigned to the Group Mailbox
hears the prerecorded Instruction Menu message and can dial options allowed by the associated
Dial Action Table.
- If the Group Mailbox user presses their voice mail key, they are asked to enter their mailbox
number. After entering the number, they hear, "That mailbox does not exist."
- An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an
extension assigned to the Group mailbox hears, "That mailbox does not exist." They then return to
the Auto-mated Attendant.
• If the Group Mailbox redirects to an Announcement Mailbox (2):
- A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears:
"Your call cannot go through. Goodbye." InMail then hangs up.
- An outside caller attempting to leave a message at an extension assigned to the Group Mailbox
hears the prerecorded announcement and can use all other Announcement Mailbox features.
- If the Group Mailbox user presses their voice mail key, they are asked to enter their mailbox
number. After entering the number, they hear: "That mailbox does not exist."
- An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an
extension assigned to the Group mailbox hears, "That mailbox does not exist." They then return to
the Automated Attendant.
• If the Group Mailbox redirects to a Directory Dialing Mailbox (2):
- A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears:
"Your call cannot go through. Goodbye." InMail then hangs up.
- An outside caller attempting to leave a message at an extension assigned to the Group Mailbox
hears the Directory Dialing message and can use any of the options programmed for the
Directory Dialing Mailbox.
- If the Group Mailbox user presses their voice mail key, they are asked to enter their mailbox
number. After entering the number, they hear: "That mailbox does not exist."
- An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an
extension assigned to the Group mailbox hears, "That mailbox does not exist." They then return to
the Automated Attendant.
Related Features
Greeting on page 2-108
Any extension sharing a Department Group Mailbox can record and activate the Greeting. The system
automatically uses the most recent Greeting, regardless of which member of the group recorded it.
Voice Mail Overflow on page 2-234
An unanswered DIL to the Department Group master number can be picked up by the Department
Group Mailbox.
InMail Feature Manual
2-113
G
SL1100
ISSUE 2.0 (R3.0)
Programming
1.
Assign extensions to the Department Group.
Program
Number
Program Name
11-07-01
Department Group Pilot Numbers
Assigns pilot numbers for Department Group.
Department Group Assignment for Extensions
Set up the Department Group called by the pilot number and the extension priority when a group is called.
16-02-01
Description
By default, this entry is 0 (no pilot number assigned).
By default, all extensions are assigned to Department Group 1.
G
2.
If co-workers should share this mailbox, enter Group as the mailbox type for each extension in the
Department/Ring Group. This step should be skipped for a "stand-alone" Ring Group.
Program
Number
47-02-01
Program Name
Mailbox Type
Description
Use this option to enable or disable the mailbox. An extension mailbox is not accessible when it is disabled (even though its stored
messages and configuration are retained in memory.) If disabled, a
user pressing Voice Mail key initiates a remote logon and is asked
to enter their mailbox number. A voice prompt then announces:
"That mailbox does not exist."
Options are: 0 (None), 1 (Personal), 2 (Group)
By default, station mailboxes are set to None.
3.
For the Department/Ring Group Mailbox that corresponds to the extension's Department/Ring
Group, assign the mailbox type.
For a Subscriber Mailbox:
Program
Number
16-02-01
Program Name
Department Group Assignment for Extensions
Description
Set up the Department Group called by the pilot number and the extension priority when a group is called.
By default, all extensions are assigned to Department Group 1.
11-07
Department Group Master
Numbers
Check to see to which Department Group the extension belongs (1
~ 32).
By default, Department Groups do not have master numbers assigned.
47-03-02
Mailbox Number
The Group Mailbox Number is the same as the Department Group
master (pilot) number. Use this option to select the Department
Group master (pilot) number associated with the Group Mailbox you
are programming.
By default, Department Group Mailbox Numbers are not assigned.
47-03-03
Mailbox Type
Enter 1 to assign the mailbox as a Subscriber Mailbox. Use this option to set the Group Mailbox type. There are two types of InMail
mailboxes: Subscriber (1) and Routing (2).
By default, Group Mailboxes are set as Subscriber Mailboxes.
2-114
Group (Shared) Mailbox
ISSUE 2.0 (R3.0)
SL1100
For a Routing Mailbox:
Program
Number
47-02-01
Program Name
Mailbox Type
Description
Settings are: 0 (None), 1 (Personal), 2 (Group). Set to 2.
By default, station mailboxes are set to 0.
16-02-01
Department Group Assignment for Extensions
Set up the Department Group called by the pilot number and the extension priority when a group is called.
By default, all extensions are assigned to Department Group 1.
11-07-01
Department Group Master
Numbers
Check to see to which Department Group the extension belongs (1
~ 32).
By default, Department Groups do not have master numbers assigned.
47-03-02
Mailbox Number
The Group Mailbox Number is the same as the Department Group
master (pilot) number. Use this option to select the Department
Group master (pilot) number associated with the Group Mailbox you
are programming.
By default, Department Group Mailbox Numbers are not assigned.
47-03-03
Mailbox Type
Enter 1 to assign the mailbox as a Subscriber Mailbox. Use this option to set the Group Mailbox type. There are two types of InMail
mailboxes: Subscriber (1) and Routing (2).
By default, Group Mailboxes are set as Subscriber Mailboxes.
47-07
InMail Routing Mailbox Options
Set the type of Routing Mailbox and select the voice prompt language.
By default, all Routing Mailboxes are Call Routing Mailboxes and
use Australian English for the voice prompt language.
47-08
Call Routing Mailbox Options
Set the Call Routing Mailbox Options.
47-09
Announcement Mailbox Options
Set the Announcement Mailbox Options.
InMail Feature Manual
2-115
G
SL1100
4.
ISSUE 2.0 (R3.0)
Set up the Subscriber Mailbox options for the Department Group Mailbox.
For Auto Attendant Direct to Voice Mail:
Program
Number
47-06-07
Program Name
Description
Auto Attendant Direct to Voice Enable (Yes) or disable (No) Auto Attendant Direct to Voice Mail for
Mail
the Group Mailbox.
By default, this option is disabled.
47-06-03
Auto Erase/Save of Messages
Set the auto save option for new messages (1 = Save, 0 = Erase).
By default, this option is set to 1 (Save).
47-06-09
G
Auto Time Stamp
Enable (Yes) or disable (No) Auto Time Stamp for the Group Mailbox.
By default, this option is disabled.
47-06-05
Recording Conversation Beep
Enable (Yes) or disable (No) the Conversation Recording Beep for
the Group Mailbox.
By default, this option is enabled.
47-06-13
Directory List Number
Specify the Directory List number (1~8, 0 = None, * = All lists) to
which the Group Mailbox belongs.
By default, this option is 0.
47-06-08
Forced Unscreened Transfer
(Forced UTRF)
Enable (Yes) or disable (No) Forced Unscreened Transfer for the
Group Mailbox.
By default, this option is disabled.
47-06-02
Message Playback Order
Set the Group Mailbox message playback order (1 = LIFO, 0 =
FIFO).
By default, this option is set to 0.
47-06-04
Message Retention
Set how long the Subscriber Mailbox will retain saved messages.
By default, this option is 0 (indefinite).
47-06-01
Number of Messages
Set the maximum number of messages (0 ~ 99) that can be left in
the Group Mailbox.
By default, this option is 20.
47-06-06
Message Waiting Lamp
(Update MW Lamp)
Enable (Yes) Message Waiting lamping at the extensions sharing
the Group Mailbox.
By default, this option is enabled.
47-06-11
Dialing Option
Enable (Yes) or disable (No) additional dialing options for Next Call
Routing Mailbox calls.
By default, this option is disabled.
47-06-12
Next Call Routing Mailbox
(Next CW Mbox)
Optionally assign a Next Call Routing Mailbox (0 ~ 32) to the Group
Mailbox.
By default, this option is 1.
47-06-10
System Administrator
(System Admin)
Enter 1 (Yes) to optionally designate the Group Mailbox as a System Administrator.
By default, this option is disabled (0).
2-116
Group (Shared) Mailbox
ISSUE 2.0 (R3.0)
SL1100
Operation
Refer to the following features for operation of the specific Group Mailbox type:
Announcement Mailbox on page 2-8
Routing Mailbox on page 2-207
Directory Dialing on page 2-63
Subscriber Mailbox on page 2-219
G
InMail Feature Manual
2-117
ISSUE 2.0 (R3.0)
SL1100
Guest Mailbox
Description
G
An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A
Guest Mailbox is a Subscriber Mailbox that does not have an extension associated with it. It is instead
associated with a virtual extension. A Guest Mailbox has many of the InMail features of a Subscriber
Mailbox. A company visitor with a Guest Mailbox could, for example:
• Go to any extension, press Speaker key + Dial the InMail master number (e.g., 200), then dial their
mailbox number.
• Review their messages, leave messages for associates, or record a new greeting for their mailbox.
• Use many other features available to a Subscriber Mailbox.
For a brief overview of the features available at a Guest Mailbox, review the Related Features below.
Then, go to the individual feature to find out how it operates and any programming required to make it
work.
Related Features
Automated Attendant on page 2-29
The Automated Attendant GOTO and LOGON actions (assigned to the active Dial Action Table) can
route callers to a Guest Mailbox.
Auto Erase or Save on page 2-26
After a guest listens to a message in their Guest Mailbox, InMail can automatically erase or save the
message.
Greeting on page 2-108
A Guest Mailbox can have a recorded greeting that plays to callers leaving a message.
Listening to Messages on page 2-149
Review this feature to learn which features are available to the guest while listening to messages.
Mailbox Name on page 2-158
A Guest Mailbox can have a recorded name.
Make Call on page 2-164
A Make Call callback to a Guest Mailbox is helpful only if an extension has a Call Coverage key for the
virtual extension associated with the Guest Mailbox. Otherwise, the callback cannot be answered.
A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox.
Main Menu on page 2-162
The Main Menu provides access to the features available to a Guest Mailbox.
Message Listen Mode on page 2-174
Set the type of messages a guest listens to when they dial L (5) after logging into their Guest Mailbox.
2-118
Guest Mailbox
ISSUE 2.0 (R3.0)
SL1100
Message Notification on page 2-175
Once activated, Message Notification dials a telephone number to let the user know they have new
messages in the Guest Mailbox.
Message Playback Direction on page 2-181
Set the Guest Mailbox message playback order.
Message Record on page 2-182
Review this feature to learn which features are available to the Guest Mailbox while recording and
sending a message.
Message Storage Limit on page 2-185
G
Set the maximum number of messages that can be left in the mailbox.
Next Call Routing Mailbox on page 2-189
The Next Call Routing Mailbox provides additional dialing options after a caller leaves a message in a
Guest Mailbox.
Security Code on page 2-214
If enabled, a Guest Mailbox caller must enter a security code before logging on to the mailbox.
Transfer to a Mailbox on page 2-229
To transfer an outside call to a Guest Mailbox, the extension user presses Hold key + Message (or the
Voice Mail key) + Dials the Guest Mailbox number + Speaker key to hang up.
Programming
1.
Set up a virtual extension for the Guest Mailbox.
Program
Number
11-04-01
2.
Program Name
Virtual Extension Numbering
Description
Assign an unused extension number to an available virtual station
port.
For example, assign extension 400 to virtual station port 1.
Activate an unused mailbox for the virtual extension.
Program
Number
47-02-01
Program Name
Mailbox Type
Description
Enter 1 to activate a personal mailbox for the virtual station port.
Choose a mailbox that is not likely required for an installed extension (e.g., 128).
By default, all mailboxes are set to 1.
InMail Feature Manual
2-119
SL1100
3.
ISSUE 2.0 (R3.0)
Assign a mailbox number to the mailbox you activated for the virtual extension.
Program
Number
47-02-02
Program Name
Mailbox Number
Description
The mailbox number you choose should be the same as the virtual
extension number (e.g., 400).
By default, mailboxes 1 ~ 64 are assigned to extensions 101 ~ 164,
mailboxes 65 ~ 120 no entry.
4.
G
Refer to Subscriber Mailbox on page 2-219 for additional details on Guest Mailbox setup and
operation.
Operation
Logging On to a Guest Mailbox
To log on to a Guest Mailbox:
1. Press Speaker key + Dial the InMail master number (e.g., 200).
2. When InMail answers, dial the Guest Mailbox number.
Logging On to a Guest Mailbox from the Automated Attendant
To log on to a Guest Mailbox from the Automated Attendant:
1. After the Automated Attendant answers, dial # + The Guest Mailbox number.
• This ability may be disabled for the Automated Attendant.
• Your automated attendant may have GOTO or LOGON actions assigned to the Guest Mailbox. Check with your Communications Manager.
Transferring your call to a Guest Mailbox
To transfer your active call to a coworker's mailbox:
1. Press Hold key.
2. Press the Voice Mail key.
3. Dial the Guest Mailbox number.
4. Press Speaker key to hang up.
• To transfer a call to a coworker's mailbox from a single line telephone, use the following procedure:
Hookflash + Dial *8 + Dial the coworker's mailbox + Hang up.
2-120
Guest Mailbox
ISSUE 2.0 (R3.0)
SL1100
Hang Up
Description
Hang Up is an Automated Attendant option that immediately hangs up the outside call. When setting
up a Dial Action Table, you may want to use Hang Up for unused actions (rather than the caller
hearing the standard error message). You might also want to use the Hang Up action as the Timeout
destination for callers that wait too long to dial after the Automated Attendant answers.
H
Related Features
Automated Attendant on page 2-29
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Dial Action Table on page 2-58
The Hang Up action is a Dial Action Table option.
Programming
1.
Assign the Hang Up action to an available Dial Action Table key.
Program
Number
47-13-01
Program Name
InMail Dial Action Table Actions:
Hang Up Action (6) (HNGUP)
Description
When the outside caller dials the key programmed with the Hang
Up action, the Automated Attendant immediately hangs up.
By default, the digit 9 is assigned as a Hang Up action.
Operation
Not applicable.
InMail Feature Manual
2-121
SL1100
ISSUE 2.0 (R3.0)
Hotel Integration
Description
Hotel integration allows the SL1100 InMail to be used in a hotel environment. In addition to other
InMail features it provides basic integration when used in conjunction with dial access codes from the
front desk extension.
H
The table below shows the supported hotel messages and what if any action is taken for a subscriber
mailbox. For more information on the Hotel Motel feature refer to the Features and Specifications
Manual.
Operation
Action
Check-In
•
•
•
•
•
Mailbox for the room is cleared of messages.
The Mailbox language goes back to default.
Mailbox for the room is cleared of greetings.
Name for the room is deleted.
Security code is deleted.
Check-Out
No action
Edit
No action
Conditions
• The SL1100 InMail language prompts installed on the CF must be version 2.10 or greater.
• This feature requires the SL1100 be licensed for Hotel/Motel (0007) and the InMail Advanced
Features (1015).
• Wake up call greetings require VRS programming and licensing.
• Wake up call greetings are only provided to single line phones. Multiline phones will hear dial tone
when answered.
• When a mailbox has a new message and the message is deleted upon check-in the MWI of the
mailbox will NOT be cancelled.
Related Features
Mailboxes
Hotel Motel Services
Programming
Program
Number
Program Name
Description/Comments
Assigned Data
40-07-01
Voice Prompt Language Assignment for
VRS
This sets the default language for the system. This is Any valid language 1-23
the language a mailbox will be set to when a room is Default = 3 (Australian
checked in.
English)
42-02-01
Hotel/Motel Telephone
Setup - Hotel Mode
Use this option to set a phone to operate in the Hotel/Motel mode. Do not set the front desk phone for
Hotel/Motel mode.
2-122
0 =Normal Mode
1 = Hotel Mode
Default = 0
Hotel Integration
ISSUE 2.0 (R3.0)
Program
Number
45-02-05
Program Name
NSL Option Setup Send 4PM Message
SL1100
Description/Comments
Assigned Data
Use this option to turn off or on the Send 4PM Mes0 = Disabled
sage option. If turned on, the system sends 4PM
1 = Enabled
message to VoiceMail. This must be set to 1 (On) for Default = 0
InMail Hotel Integration to work.
Operation
Check-In
To set a room as checked in from the front desk phone.
1.
2.
3.
4.
5.
H
Lift the handset.
Dial 638.
Dial the extension number of the room you want to check in.
You hear confirmation tone.
Hang up.
Check-Out
To set a room as checked out from the front desk phone.
1.
2.
3.
4.
5.
Lift the handset.
Dial 639.
Dial the extension number of the room you want to check out.
You hear confirmation tone.
Hang up.
InMail Feature Manual
2-123
ISSUE 2.0 (R3.0)
SL1100
InMail-Auto Setting
Auto Setting on Cold Start needs Version 2.1 or higher software.
Auto Setting on Warm Start needs Version 3.0 or higher software.
Description
Auto Setting Cold Start (Version 2.1 or higher)
I
This feature will automatically program the required InMail settings when an InMail CF is installed in
the SL1100 system at default (Cold start).
Following program changes are made automatically.
• 11-07-01, for Department Group 32 = 199
• 15-03-01, for extensions 133-140 (no MEMDB)133-148 (with MEMDB) = Dial Pulse (0)
• 15-03-03, for extensions 133-140 (no MEMDB)133-148 (with MEMDB) = Special (1)
• 16-02-01, for extensions 133-140 (no MEMDB)133-148 (with MEMDB) = 32
• 45-01-01 = 32
• 47-01-17 = 33 (no MEMDB) 33 (with MEMDB)
Auto Setting Warm Start (V3.0 or higher)
This feature will automatically program the required InMail settings when an InMail CF is installed into
a SL1100 system version 3.00 or higher. All that needs to be done is to power off the SL1100, mount
the InMail CF and power the SL1100 back on. When the SL1100 restarts the following program
changes will have automatically been made:
• 11-07-01, for Department Group 32 = 199
• 15-03-01, for extensions 133-140 (no MEMDB)133-148 (with MEMDB) = Dial Pulse (0)
• 15-03-03, for extensions 133-140 (no MEMDB)133-148 (with MEMDB) = Special (1)
• 16-02-01, for extensions 133-140 (no MEMDB)133-148 (with MEMDB) = 32
• 45-01-01 = 32
• 47-01-17 = 33 (no MEMDB) 33 (with MEMDB)
Conditions
• If any of the following programs have been changed from default the InMail will not be auto-matically
programmed on system startup:
- 11-02-01 for extensions 133-140 (no MEMDB)133-148 (with MEMDB)
- 11-07-01 for Department Group 32
- 15-03-01 for extensions 133-140 (no MEMDB)133-148 (with MEMDB)
- 15-03-03 for extensions 133-140 (no MEMDB)133-148 (with MEMDB)
- 16-02-01 for extensions 133-140 (no MEMDB)133-148 (with MEMDB)
- 45-01-01
- 47-01-17
• Once InMail Auto Setting programming changes are made you cannot restore the original settings.
• InMail Auto Setting does not change extension number assignments in PRG11-02-01. If the extension numbers for ports 33-40 (no MEMDB)33-48 (with MEMDB) were deleted then the InMail
ports will not have extension numbers and the voice mail feature will not work properly.
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Default Settings
See Guide to Feature Programming below.
System Availability
Terminals
N/A
Required Components
I
PZ-VM21
IP4WW-CFVMS-C1
IP4WW-CFVML-C1
Related Features
InMail
Guide to Feature Programming
Program
No.
Program Name
Input Data
Default
47-01-17
InMail System Options - InMail Port
0 ~ 105
0
11-07-01
Department Group Pilot Numbers - Extension
Group Pilot Number
Dial (Up to 8 digits)
45-01-01
Voice Mail Integration Options - Voice Mail Department Group Number
0 = No Voice Mail Assigned
1 ~ 32 = Department Group 1 ~
32
0
15-03-01
Single Line Telephone Basic Data Setup - SLT
Signaling Type
0 = DP
1 = DTMF
1
15-03-03
Single Line Telephone Basic Data Setup - Terminal Type
0 = Normal
1 = Special
0
16-02-01
Department Group Assignment
1 ~ 32
No Setting
No Setting
If department group 32 already used, InMail auto setting does not function. (V3.0
Added)
Operation
Cold Start
1.
2.
3.
Turn SL1100 power off.
Install InMail CF on PZ-VM21.
Once the system has powered down, push in and hold the Load button.
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4.
5.
6.
7.
ISSUE 2.0 (R3.0)
Turn SL1100 power on.
Continue holding the Load button for approximately three seconds or until Status LED (D5) starts
flashing red.
Release the Load button.
Programming changes are made automatically.
Warm Start
1.
2.
3.
4.
Turn SL1100 power off.
Install InMail CF on PZ-VM21.
Turn SL1100 power on.
Programming changes are made automatically.
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SL1100
InMail Upload Download Audio
Description
The InMail Upload Download Audio feature allows the upload of mailbox greetings up to 1 MB in size,
recorded on a PC or professionally, to any valid subscriber mailbox in the system. It also allows users
to listen to, download and/or delete voice mail messages from callers. Access to the InMail compact
flash drive is via the HTML User Pro (WebPro).
The User Admin (UA Mode) can change Routing Mailbox greetings for the following Routing mailbox
types: Instruction (Call Routing), Announcement and Group.
Audio Prompt Format
In order for uploaded greetings to properly play on the InMail they must be in the proper format. Audio
files not recorded in the proper format may not playback on the InMail. The proper format is:
• Bit Rate: 64 kbps
• Sampling Size: 8 bits
• Channel: 1 (Mono)
• Sampling Rate: 8 kHz
• Audio Format: CCITT A-law
User Pro Access Options
There are two different User Pro login types available to make changes. To login, open an Internet
browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address is
192.168.0.10.
User Admin Mode (UA Mode): This mode allows the user admin to access any telephone and
mailbox in the system. This mode must be used to change VRS and Routing Mailbox greetings. At
default the login ID is USER1 and the password is 1111.
User Mode (UB Mode): This mode allows a user to access only their own telephone and mailbox
when logged in. They will not be able to change any other telephone, mailbox, VRS or Routing
Mailbox. At default the login ID is the “Extension Number” and the password is 1111.
Below is the page layout diagram of the two different User Pro login IDs:
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SL1100
UA Home Page
Telephone Setting
? Individual Extension?
VM messages
and Greetings
(All mailboxes)
VRS messages
UB Home Page
I
Feature Setup
One Touch Key
Function Key
Assignment
Virtual
Extension Ring
InMail Station
Options
VM messages
(Own subscriber mailbox)
Figure 2-7 InMail User Pro Login Diagram
Message Name Format
Downloaded messages are automatically assigned a name by the system. This name includes the
mailbox number the message was left in, type of message, the message number and the date and
time to the second the message was left. The table below shows how to interpret the message name
to determine this information.
Table 2-6 Default Incoming Ringing Tone
File Name Format
BTNNN_YYYYMMDD_HHMMSS.wav
(maximum 32 characters)
B
Mailbox number (maximum eight digits) or VRS for the VRS message
T
Message Type
+ : Greeting or VRS message
– : Recorded message
NNN
Message number (three digits)
YYYY
Year
MM
Month (1~12)
DD
Date (1~31)
HH
Hour (00~23)
MM
Minute (00~59)
SS
Second (0 ~59)
Conditions
• Uploading audio files to any type of Call Routing box and Group mailboxes is supported. This
means auto attendant and group mailbox greetings can be uploaded or deleted using End User
Web Pro interface with the UA login.
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ISSUE 2.0 (R3.0)
• VRS and InMail messages are recorded in an ADPCM format which may not be easily opened on
the support PC.
• It is not possible to upload/download/delete multiple files simultaneously.
• The mailbox will be inaccessible from the telephone under these conditions:
- Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX
by UA or UB mode in User Pro.
- Mailbox XXX will not be accessible when selecting the extension XXX on the file upload/
download screen of UA mode User Pro.
- Mailbox XXX will be inaccessible when logging in the UB mode User Pro for extension XXX.
• While uploading an audio file via User Pro the greeting is not accessible by telephone.
• When downloading/deleting an audio file via User Pro, the file is not accessible by another User Pro
session or from the telephone.
• This feature is only supported using a LAN connection.
• When uploading an audio file the extension will be checked whether it is "WAV" or not. However, the
format of the uploaded file will not be checked. If the uploaded file is not in the proper format it may
not playback properly.
• When a mailbox has a new message and the message is deleted using the User Pro interface, the
MWI of the mailbox will NOT be cancelled.
• The largest allowed upload file size is approximately 1MB. Files larger than this cannot be uploaded.
• There is no size limitation when downloading audio files.
• User Pro does not check the uploaded file for correct naming format (i.e.,
BTNNN_YYYYMMDD_HHMMSS.wav). The file name will be automatically changed when the file is
written in the CF.
• The actual file name of the messages is not displayed in User Pro. The message number, modified
date and file size are displayed instead. If there is no message file, “-” will be displayed and the
download/delete icon will not be displayed.
• The User Pro message page does not refresh automatically, to see new messages the page must
be refreshed. For instance, if a new message is received via regular operation on the system while
a user is viewing the upload/download screen, the new message is not shown until the page is
reloaded by clicking the
icon.
• At default, Microsoft Windows will automatically open and play the downloaded WAV. To make
"Open" or "Save" selectable, the following settings are required:
- Windows XP
1. Select "Control Panel" then "Folder Options".
2. Click on the "File Types" tab.
3. Select "WAVE" extension from the list, then click "Advanced".
4. Check "Confirm to open the file after download", then click "OK".
5. Close the folder option by clicking OK again.
- Windows Vista/Windows 7: It is not possible to change the save to folder option. The downloaded
file is automatically opened for playback.
With Windows Vista and Windows 7 the automatic playback feature may stop working in the middle of
the message. If this problem is present, the following steps are required:
1. Save the current .Wav file to your hard drive using the Windows Media Application that was
playing the file.
2. Close down the Windows Media Application.
3. Re-launch the Windows Media Application.
4. From the Windows Media Application open the .Wav file that was saved in step 1 and listen to
the message.
Troubleshooting
The table below shows possible Error messages and their causes.
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Error Message
I
Cause
VMDB is not attached.
The PZ-VM21 is not attached.
Mailbox "XXX" does not exist. (XXX = mailbox
number)
The mailbox does not exist.
The mailbox is being used by another session.
When the mailbox is being used by another session, either PC or phone.
There is no available space in the CF.
When there is no available space in the CF.
The file is being used by another session.
Please try again later.
When the file to be downloaded is being used by another session, either PC
or phone.
The selected file has already been deleted.
When the file selected for download has already been deleted.
The file is being used by another session.
Please try again later.
When the file selected for deletion is being used by another session.
The selected file has already been deleted.
When the file selected for deletion has already been deleted.
Cannot upload the file since the original file is
being used by another session. Please try
again later.
When the file to be replaced is being used when trying to upload the replacement.
Guide to Feature Programming
Program
No.
Program Name
Input Data
Default
90-02-01
Programming Password Setup - User Name
Maximum 10 characters
Refer to the Programming Manual for the
default values.
90-02-02
Programming Password Setup - Password
Up to eight digits
Refer to the Programming Manual for the
default values.
90-02-03
Programming Password Setup - User Level
0 = Prohibited User
2 = IN (Installer Level)
3 = SA (System Administrator
Level 1)
4 = SB (System Administrator
Level 2)
5 = UA (User Programming Administer Mode Level 1)
Refer to the Programming Manual for the
default values.
Operation
Listening to Voice Mail Messages using User Admin Mode (UA)
All messages stored on the InMail can be accessed via the Mailbox User Mode for playback, or
deletion.
1.
To log in, open an Internet browser and enter the IP of the SL1100 LAN port in the address line.
At default the IP Address is 192.168.0.10.
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2.
SL1100
At the login screen, enter username = USER1 and password = 1111.
I
3.
At the main menu, click on the InMail Audio Up/Down Load icon.
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4.
I
5.
6.
ISSUE 2.0 (R3.0)
Choose the extension number to be changed, and make sure Audio Data is set to Incoming
Messages.
The message numbers correspond to the same message number when accessed via the
telephone. Message 1 is the first message, message 2 is the second message, etc.
To delete a message:
• Click on the red X icon to the right of the appropriate message.
To listen to a message:
• To the right of the message you want to hear, click on the download icon.
• Depending on the settings of your browser, you may get a security prompt.
• Click on the menu and choose to allow the file to download.
• Depending on the Windows configuration, you may be prompted again to either Open or Save
the message. If you want to listen to the message, click Open and the default .wav file player
will play the message. If you want to save the message, click on the Save icon and you can
browse to the location you want the message saved on the local PC.
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SL1100
Listening to Voice Mail Messages using Mailbox User Mode (UB)
1.
2.
To log in, open an Internet browser and enter the IP of the SL1100 LAN port in the address line.
At default the IP Address is 192.168.0.10.
At the login screen enter username = "The Extension Number" and password = 1111.
I
3.
In the Main Menu, click on the InMail Audio Up/Down Load icon.
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ISSUE 2.0 (R3.0)
4.
The message numbers correspond to the same message number when accessed via the
telephone. Message 1 is the first message, Message 2 is the second message, etc.
5.
To delete a message:
• Click on the red X icon to the right of the appropriate message.
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InMail Upload Download Audio
ISSUE 2.0 (R3.0)
6.
SL1100
To listen to a message:
• To the right of the message you want to hear, click on the download icon.
• Depending on the settings of your browser, you may get a security prompt.
I
• Click on the menu and choose to allow the file to download.
• Depending on the Windows configuration, you may be prompted again to either Open or Save
the message. If you want to listen to the message, click Open and the default .wav file player
will play the message. If you want to save the message, click on the Save icon and you can
browse to the location you want the message saved on the local PC.
Changing Mailbox Greetings using User Admin Mode (UA)
Audio files up to 1 MB may be uploaded to the InMail for any mailbox greeting. In order for uploaded
greetings to properly play on the InMail they must be in the proper format. Audio files not recorded in
the proper format may not playback on the InMail.
The proper format is:
• Bit Rate: 64 kbps
• Sampling Size: 8 bits
• Channel: 1 (Mono)
• Sampling Rate: 8 kHz
• Audio Format: CCITT A-law
1.
To log in, open an Internet browser and enter the IP of the SL1100 LAN port in the address line.
At default the IP Address is 192.168.0.10.
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2.
At the login screen, enter username = user1 and password = 1111.
3.
At the main menu, click on the InMail Audio Up/Down Load icon.
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4.
SL1100
Choose the extension number to be changed, and make sure Audio Data is set to Outgoing
Messages.
The greeting numbers correspond to the same greeting number when accessed via the telephone.
Greeting 1 is GR1, Greeting 2 is GR2 and Greeting 3 is GR3. Greeting 7 is the paging greeting used
with the Park and Page feature.
5.
To delete a greeting:
• Click on the red X icon to the right of the appropriate greeting.
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6.
To upload a greeting:
• Under message number, enter the greeting number you want replaced on the VM.
I
• Browse to find the location on the PC where the greeting file is stored.
• Click on the upload icon to the right of the selected file name.
• Depending on the file size and LAN connection, it may take several minutes to upload the
greeting.
• The uploaded greeting will appear in the assigned location.
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SL1100
I
Changing Mailbox Greetings using Mailbox User Mode (UB)
Audio files up to 1 MB may be uploaded to the InMail for any mailbox greeting. In order for uploaded
greetings to properly play on the InMail they must be in the proper format. Audio files not recorded in
the proper format may not playback on the InMail.
The proper format is:
• Bit Rate: 64 kbps
• Sampling Size: 8 bits
• Channel: 1 (Mono)
• Sampling Rate: 8 kHz
• Audio Format: CCITT A-law
1.
To log in, open an Internet browser and enter the IP of the SL1100 LAN port in the address line.
At default the IP Address is 192.168.0.10.
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2.
ISSUE 2.0 (R3.0)
At the login screen, enter username = "The Extension Number" and password = 1111.
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InMail Upload Download Audio
ISSUE 2.0 (R3.0)
3.
SL1100
The main menu will display. Click on the InMail Audio Up/Down Load icon. At the main menu,
click on the InMail Audio Up/Down Load icon.
I
The greeting numbers correspond to the same greeting number when accessed via the telephone.
Greeting 1 is GR1, Greeting 2 is GR2 and Greeting 3 is GR3. Greeting 7 is the paging greeting used
with the Park and Page feature.
4.
To delete a greeting:
• Click on the red X icon to the right of the appropriate greeting.
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5.
ISSUE 2.0 (R3.0)
To upload a greeting:
• Under message number, enter the greeting number you want replaced on the VM.
I
• Browse to find the location on the PC where the greeting file is stored.
• Click on the upload icon to the right of the selected file name.
• Depending on the file size and LAN connection, it may take several minutes to upload the
greeting.
• The uploaded greeting will appear in the assigned location.
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SL1100
Instruction Menu
Description
The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the
Instruction Menu greets callers and provides them with the Automated Attendant dialing options. The
Instruction Menu is associated with the active Call Routing Mailbox. Normally, you should have the
System Administrator customize (rerecord) the Instruction Menu to match the dialing options enabled
in the site's Dial Action Table. If a custom Instruction Menu is not recorded, the Automated Attendant
callers hear: "If you are calling from a touch tone phone, please dial the extension number you wish to
reach, or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for
assistance."
Related Features
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-29
The Answer Table determines how the Automated Attendant answers calls, and assigns the Call
Routing Mailbox to the call.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and Instruction Menu are available to Automated Attendant callers.
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Single Digit Dialing on page 2-216
An Automated Attendant caller can press a single key to route to an extension, route to another
destination, or use an InMail feature.
System Administrator on page 2-222
Only the System Administrator can record the Instruction Menu.
Programming
Not applicable.
Operation
Recording an Instruction Menu for a Call Routing Mailbox
Log On to System Administrator's mailbox.
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Recording an Instruction Menu for a Call Routing Mailbox
SA (72)
Access System Administrator options.
[Not applicable]
I (4)
Select Instruction Menus.
[Instr]
Enter the Call Routing Mailbox number.
L (5)
Listen to the current Instruction Menu (if any).
[Lstn]
#
R (7)
Exit listen mode.
Record a new Instruction Menu.
[Rec]
Record message.
I
#
0
2-144
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete recording.
[Del]
#
Exit recording mode.
[Done]
D (3)
Delete the Instruction Menu.
[Del]
#
Go back to the System Administrator options.
[Exit]
Go back to the System Administrator options.
[Exit]
Plays Help message.
Instruction Menu
SL1100
ISSUE 2.0 (R3.0)
Language Setting
Description
The Language setting feature allows the telephone display language and the InMail mailbox language
to be changed from the telephone. This can be used to change either the user’s phone or another
specified telephones display and InMail language if allowed in system programming.
Either a dial access code or Softkey operation is available.
Conditions
• The telephone display language can be changed using dial access codes or softkeys only.
• The InMail language can be changed using dial access codes, softkeys only or End User Web Pro.
• The ability to change other extensions language options is allowed on a class of server basis in
PRG 20-13-53.
• All the supported Languages are initially available in the InMail CF.
Supported Languages
InMail Languages
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
01 (US English)
02 (UK English)
03 (Australian English)
04 (French Canadian)
05 (Dutch)
06 (Mexican Spanish)
07 (Latin America Spanish)
08 (Italian)
09 (German)
10 (Madrid Spanish)
11 (Norwegian)
12 (Parisian French)
13 (Brazilian Portuguese)
14 (Japanese)
15 (Mandarin Chinese)
16 (Korean)
17 (Iberian Portuguese)
18 (Greek)
19 (Danish)
20 (Swedish)
21 (Thai)
22 (Taiwan)
23 (Flemish)
24 (Turkish)
25 (Arabic)
26 (Russian) (V3.0 Added)
Telephone Display Languages
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
1 (English)
2 (German)
3 (French)
4 (Italian)
5 (Spanish)
6 (Dutch)
7 (Portuguese)
8 (Norwegian)
9 (Danish)
10 (Swedish)
11 (Turkish)
12 (Latin American Spanish)
13 (Romanian)
14 (Polish)
16 (Russian) (V2.0 Added)
Related Features
Group Mailboxes
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SL1100
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Guide to Feature Programming
Program
No.
L
Program Name
Input Data
Default
11-11-13
Service Code Setup (for Setup/Entry Operation) - 0~9, *, # Maximum of 8 digit
Display Language Selection for Multiline Terminal
678
11-11-68
Service Code Setup (for Setup/Entry Operation) - 0~9, *, # Maximum of 8 digit
IntraMail Language Selection for own extension
664
11-11-69
Service Code Setup (for Setup/Entry Operation) - 0~9, *, # Maximum of 8 digit
IntraMail Language Selection for specific extension
665
20-13-53
Class of Service Options (Supplementary Service) - Language Selection for specific extension
0 = Disable
1 = Enable
COS 01 ~ 15 = 0
Operation
To Language Setting Operation:
The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline
Telephone.
From an Idle Display Phone (When PRG15-02-60 = 0)
Prog
Press Program Softkey
Press down arrow
Press down arrow
Lang
Press Language Softkey
Disp
To change telephone display language press Display Softkey.
Own
To change your own extension display language press Own Softkey.
Choose
Lang
Select desired language, press down arrow to advance to
next page. Press softkey for desired language.
Press Speaker Exit
Other
To change another extension display language press Other softkey.
Ext #
Enter the extension number to be changed.
Choose
Lang
Select desired language, press down arrow to advance to
next page. Press softkey for desired language.
Press Speaker Exit
VMail
To change spoken InMail mailbox language press VMail Softkey.
Own
To change your own extension display language press Own Softkey.
Choose
Lang
Select desired language, press down arrow to advance to
next page. Press softkey for desired language.
Press Speaker Exit
Other
To change another spoken mailbox language press Other softkey.
Ext #
Enter the extension number to be changed.
Choose
Lang
Select desired language, press down arrow to advance to
next page. Press softkey for desired language.
Press Speaker Exit
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Language Setting
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Leaving a Message
Description
An extension user or outside caller can leave a voice message in a coworker's mailbox if that
extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and
efficient way to communicate with coworkers that avoids post-it notes, message pads, and
unnecessary email.
Additional Options While Leaving a Message
The following chart shows the additional dialing options a caller may have while listening to the
mailbox greeting prior to leaving a message. What happens depends on the setting of the Next Call
Routing and Dialing Option options.
Dialing Options While Leaving a Message
47-02-14 Next
Call Routing
Mailbox
47-02-13 Dialing Option
Undefined
No
Digit Dialed
0
Action
Trunk Call
Intercom Call
Caller hears, "That is an invalid entry," and the greeting repeats.
1~9
1 ~ 32 (valid Call
Routing Mailbox)
No
1 ~ 32 (Valid Call Yes
Routing Mailbox)
#
InMail hangs up.
*
Caller skips greeting and can immediately start recording.
0
Caller follows 0 action in Next Call
Routing Mailbox.
1~9
Caller hears, "That is an invalid entry," and the greeting repeats.
#
Caller routes to the Next Call Routing InMail hangs up.
Mailbox and hears its Instruction
Menu.
*
Caller skips greeting and can immediately start recording.
0
Caller follows key's action in Next
Call Routing Mailbox.
1~9
Caller hears, "That is an invalid entry," and the greeting repeats.
Caller hears, "That is an invalid entry," and the greeting repeats.
#
Caller routes to the Next Call Routing InMail hangs up.
Mailbox and hears its Instruction
Menu.
*
Caller skips greeting and can immediately start recording.
Related Features
Next Call Routing Mailbox on page 2-189
The Next Call Routing Mailbox provides callers with additional dialing options after they leave a
message in a mailbox (depending on the setting of the Dialing Option options).
Quick Message on page 2-201
Quick Message allows Automated Attendant callers to leave a message in a Subscriber Mailbox.
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Programming
No additional programming required.
Operation
Leaving a Message for a Coworker
L
To leave a message in the mailbox of an unanswered extension:
1. Press Voice Mail key.
2. Leave message and hang up.
- OR Leave message and dial #.
Dialing # sends the message and hangs up.
Leaving a Message from Outside the Company
To leave a message in a mailbox:
1. Leave message and hang up.
- OR Leave message and dial #.
Dialing # may provide you with additional dialing options. This depends on how the called mailbox's Next Call Routing Mailbox is set up.
To leave a message in an extension mailbox, you can be:
• Transferred to an extension mailbox by another user.
• Automatically routed to a mailbox when the called party does not answer or is unavailable.
• Sent to the mailbox from the Automated Attendant after dialing * plus the called party's mailbox number.
• Routed from the Automated Attendant after dialing a uniquely programmed digit set up to send you to an extension's mailbox.
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Listening to Messages
Description
While or after listening to a message, a Subscriber Mailbox user has many message handling options
from which to choose. The listening options let you quickly and efficiently manage your voice mail
messages, respond to the message sender, or forward the message to a coworker for additional
handling. The following table shows these options.
Table 2-7 Message Listen Options
Option
L
Description
RE (73)
[Not applicable]
Record a reply.
See Message Reply on page 2-183.
MF (63)
[Not applicable]
Forward the message to another mailbox.
See Message Forward on page 2-170.
MC (62)
[Not applicable]
Make a call to the message sender.
See Make Call on page 2-164.
TI (84)
Hear the time and date the message was sent.
See Time and Date on page 2-227.
SA (72)
Enter the System Administration menu if allowed.
D (3)
[Del]
Delete the message.
See Message Delete on page 2-169 for more.
L (5)
[Next]
Listen to the next message.
B (2)
Back up a few seconds.
BB (22)
[Rpt]
Back up to the beginning of the message.
G (4)
Go ahead a few seconds.
*
Pause/resume recording.
1N (16)
[Not applicable]
Select New Message List.
See Message Listen Mode on page 2-174.
1S (17)
[Not applicable]
Select Saved Message List.
See Message Listen Mode on page 2-174.
1A (12)
[Not applicable]
Select All Message List.
See Message Listen Mode on page 2-174.
#
[Exit]
Exit the listen mode.
X (9)
Exit your mailbox.
Dial 0 while listening to hear the list of options.
If a subscriber's mailbox is set to Auto Save messages, InMail archives partially listened-to messages but
does not relamp the keyset for those messages. For example:
• A subscriber with new messages calls his mailbox.
• The subscriber presses L to listen to a portion of each message and then exits his mailbox.
• InMail archives all the messages and turns off the message waiting lamp.
If you hang up before listening to the complete new message, InMail automatically retains the message as
a new message.
InMail Feature Manual
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ISSUE 2.0 (R3.0)
Telephone Display while Listening to a Message (3-line Display Telephone Only)
While listening to a message, your telephone display shows you important information about the
message. This includes:
• The caller's telephone number (if available).
• The selected Message List.
• The message number in the selected list.
• The date and time the message was left.
Keyset Display (3-line Display Telephone Only)
Caller’s phone number
(requires Caller ID)
Currently selected
Message List
L
Message number (in
selected Message)
2 0 3 -9 2 6 -5 4 0 0
[N -0 0 1 ]
1 1 -1 8 T U E 0 8 :2 4 A M
N e x t R p la y D e l M o r e >
Date message was left.
Time message was left.
Related Features
Auto Erase or Save on page 2-26
When a mailbox user completely listens to a new message and then exits their mailbox, InMail either
automatically archives or deletes the message.
Message Record on page 2-182
While recording a message, a Subscriber Mailbox user has many recording options from which to
choose.
Programming
1.
Set the Message Backup / Go Ahead Time.
Program
Number
47-01-05
Program Name
Description
Message Backup / Go Ahead
Time
(Msg Bkup/Adv Time)
This interval sets how far InMail backs up (1 ~ 60 seconds) when a
mailbox user dials B while recording or listening to their messages.
This interval also sets how far InMail jumps ahead (1 ~ 60 seconds)
when a user dials G while listening to messages.
By default, this interval is 5 seconds.
Operation
Listening to Messages
Log On to Subscriber Mailbox.
2-150
Listening to Messages
ISSUE 2.0 (R3.0)
SL1100
Listening to Messages
L (5)
Access the Message Listen mode
[Lstn]
See Table 2-7 Message Listen Options on page 2-149 for an explanation of the available options.
0
Plays Help message.
L
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ISSUE 2.0 (R3.0)
Live Record
Description
Live Record allows a subscriber to record their active call as a new message in their mailbox, which
they can review later on. Live Record can be helpful when an extension user is on a call that involves
a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as the
call progresses, the user can record the conversation and carefully review it later on. InMail
broadcasts a beep and a voice prompt to the callers as Live Record begins. After calling their mailbox,
the subscriber can archive, edit, or delete the recorded conversation.
L
Caution
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversations or
other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone
conversation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as
using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to
monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.
Related Features
Subscriber Mailbox on page 2-219
Live Record is available only to subscriber extensions.
Programming
1.
Assign a Conversation Recording Key to the extension.
Program
Number
Program Name
15-07-01
Programmable Function Keys
Description
Assign a programmable key as a Conversation Recording Key
(code 78).
By default, no Conversation Recording Keys are assigned.
Optionally assign a Live Record One-Touch key.
• To assign the key: Speaker key + Dial 751 + Press key + Dial 78
+ Speakerkey.
• To use the key: While on a call press the One-Touch key.
By default, no Live Record One-Touch keys are assigned.
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Live Record
ISSUE 2.0 (R3.0)
2.
SL1100
Enable or disable the Live Record beep.
Program
Number
Program Name
47-02-07
Recording Conversation Beep
(Rec Conv Beep)
Enable (1) the Live Record beep.
Record tone Alert Tone Interval
Optionally set the repeat interval (0 ~ 64800 seconds) for the additional Live Record beep provided by the telephone system. Entering
0 disables the additional beep.
45-01-06
Description
By default, the beep is enabled (1).
By default, the additional beep interval is 0 seconds (0).
3.
L
Set the maximum length of recorded conversations.
Program
Number
47-01-03
Program Name
Incoming Message Length
(Subs Msg Length)
Description
The length of a recorded conversation is 10 times this interval.
The range for this option is 1 ~ 4095 seconds.
Since the Live Record time cannot exceed 4095 seconds, any setting in this option larger than 4095 has no effect on the length of recorded conversations.
By default, this option is 120 seconds. This means the default length
of recorded conversations is 1200 seconds (20 minutes).
Operation
Live Record
To record your active call in your mailbox:
1. Press your Voice Mail Record key.
• You hear beep and your Voice Mail Record key flashes.
• The beeps periodically repeat to remind you that you are recording.
• You and your caller hear the voice prompt "recording."
Only one party on a call can use Live Record at any time. This includes Intercom calls and Conference calls.
To turn live record off:
1. Press your Voice Mail Record key.
• Recording stops.
• No options are available while recording (such as pause, resume, and exit).
InMail Feature Manual
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ISSUE 2.0 (R3.0)
SL1100
Log On to Voice Mail
Description
A subscriber can log on to their mailbox using a method that best suits their needs and location. While
at their own phone, the subscriber just presses a single key to log on to their mailbox. To use their
mailbox while at a co-worker's phone, the subscriber dials the InMail master number, followed by their
mailbox number (which is normally the same as their extension number). If they are away from the
office, the subscriber can still use their mailbox by calling in through the Automated Attendant.
L
Local (On-site) Logon
An extension user can log on to their mailbox in the following ways:
• Press their Voice Mail key to log on to their Subscriber Mailbox.
• Dial the InMail master number (e.g., 200), followed by their mailbox number. This method is typically
used by Guest Mailbox users, as well as subscribers attempting to log into their Subscriber Mailbox
from a coworker's phone.
Remote Log On
A Subscriber Mailbox user can call into the Automated Attendant and log on to their mailbox.
Following are two of the ways a user can do this:
• After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number.
This method allows outside callers to log into their mailboxes from outside the company. After they
log on to their mailbox, they can use the allowed features in the mailbox main menu.
To avoid unauthorized access to their mailbox, the user can enable his own unique Security Code.
• If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # during their
greeting to log on to their mailbox (instead of leaving a message). This method allows subscribers to
dial their own number and then use the features of their mailbox. This ability must be set up in the
user Next Call Routing Mailbox.
For example:
- Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log on to their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should
enable a Security Code for their mailbox to prevent unauthorized logons.
Related Features
Automated Attendant on page 2-29
The Automated Attendant allows Subscriber Mailbox users to log into their mailboxes.
Greeting on page 2-108
After remotely logging on to their mailbox, a subscriber mailbox user can remotely record their
greeting.
Guest Mailbox on page 2-118
2-154
Log On to Voice Mail
ISSUE 2.0 (R3.0)
SL1100
A guest can log on to their mailbox by dialing the InMail master number followed by the Guest Mailbox
number.
Security Code on page 2-214
To avoid unauthorized access to their mailbox (particularly with Remote Log On), the user should
enable their own unique Security Code.
Subscriber Mailbox on page 2-219
A subscriber can log into their mailbox by pressing a key on their telephone, dialing the InMail master
number (followed by their mailbox number), or logging on through the Automated Attendant.
L
Programming
1.
Log on to a mailbox through the Automated Attendant:
Program
Number
47-13-01
Program Name
Dial Action Table Actions:
LOGON Action - Log On to
Voice Mail (5) (LOGON)
Description
To log directly into a specific Subscriber Mailbox, enter the mailbox
number in the corresponding Number option.
• For example, to have key 4 log directly into Subscriber Mailbox
305, for key 4 enter LOGON for the Action and 305 for the corresponding Number.
To have InMail request Automated Attendant callers to select a
Subscriber Mailbox to log into, enter N in the corresponding Number
option. The key you choose must represent the first digit in the Subscriber Mailbox number.
• For example, to allow callers to log on to mailboxes 101 ~ 220, for
key 3 enter LOGON for the Action and XXX for the corresponding
Number.
• To enter an X, press LK2.
To log into any valid Subscriber Mailbox, enter IXXX in the corresponding Number option.
• For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 enter LOGON for the Action and
IXXX for the corresponding Number.
• To enter an I, press LK3.To enter an X, press LK2.
See Automated Attendant on page 2-29 for more on how to set up
InMail to answer outside calls.
By default, key # Action = LOGON and Number = None.
Operation
Logging On to Your Mailbox
To log on to your Subscriber Mailbox:
Press Voice Mail key.
-ORPress Voice mail key (PGM 15-07 or SC 751: 77 + Pilot e.g. 200).
-ORFrom an on-premise single line telephone, lift handset and dial *8.
To log on to your Guest Mailbox or your Subscriber Mailbox from a coworker's extension: Press Speaker key + Dial the InMail
master number (e.g., 200) + Dial your mailbox number.
To log on to your Subscriber Mailbox from the Automated Attendant:
1. Wait for the Automated Attendant to answer.
2. Dial # and your mailbox number.
This option may be different in your system. Check with your Communications Manager.
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ISSUE 2.0 (R3.0)
Mailbox Announcement Message
Description
The Mailbox Announcement Message is a message, recorded by the System Administrator, that plays
to each subscriber when they log onto their mailbox. The message will play at each log on until it
expires, is deleted, or made inactive by the System Administrator. Similar to the Broadcast Message,
the Mailbox Announcement Message is also used for important company announcements such as
weather-related schedule changes and personnel updates. Unlike the Broadcast Message, the
Mailbox Announcement Message cannot be deleted, forwarded, or archived by the subscriber.
M
After recording the Mailbox Announcement Message, the System Administrator can choose how long
they want the announcement to last. The choices are a specific number of days or indefinite. Once the
specific number of days passes, the message expires (i.e., is made inactive but not deleted). The
message can be reactivated later on if required. The System Administrator can also make the
message inactive before it expires.
If a subscriber has a Security Code enabled for their mailbox, the Mailbox Announcement Message
will play after they enter their security code.
Related Features
Security Code on page 2-214
The Mailbox Announcement Message will play after the subscriber enters their security code.
System Administrator on page 2-222
Only the System Administrator can record and set up a Mailbox Announcement Message.
Programming
Not applicable.
Operation
Recording a Mailbox Announcement Message
To record a Mailbox Announcement Message:
1.
Log onto System Administrator's Mailbox.
2.
[System Admin]
[Mgr]
Select the System Administrator Menu.
• Alternately dial SA (72).
3.
[MboxAn]
Select to go to the Mailbox Announcement Message Menu.
• Alternately dial 3.
4.
Do one of the following:
a.
[Lstn]
Select to listen to the current Mailbox Announcement Message (if any).
• Alternately dial L (5).
#
2-156
Exit the listen mode.
Mailbox Announcement Message
ISSUE 2.0 (R3.0)
SL1100
Recording a Mailbox Announcement Message
b.
[Rec]
c.
[Days]
Select to record the Mailbox Announcement Message.
• Alternately dial R (7).
[Cncl]
Select to delete the recording.
• Alternately dial E (3).
[Done]
Select to confirm the recording and exit the recording mode.
• Alternately dial #.
• If you don't set the Days in step c below, the message is automatically set
to active (i.e., indefinite).
Enter the number of days the Mailbox Announcement Message will be active (01 ~
99, 00 for inactive).
• Alternately dial A (2).
[OK]
Select to confirm your entry.
• Alternately dial C (2).
[Clear]
Select to back up to the previous level without making any
changes.
• Alternately dial I (4).
[Exit]
Select to return to the Mailbox Announcement Message Menu
without making any changes.
• Alternately dial #.
[Reset] Select to make the Mailbox Announcement Message active indefinitely.
• Alternately dial *.
d.
[OK]
Select to confirm your entry.
• Alternately dial C (2).
[Clear]
Select to back up to the previous level without making any
changes.
• Alternately dial I (4).
[Exit]
Select to return to the Mailbox Announcement Message Menu
without making any changes.
• Alternately dial #.
[Del]
Select to delete the Mailbox Announcement Message.
• Alternately dial D (3).
[Exit]
Select to go back to the System Administrator Menu.
• Alternately dial #.
Listening to a Mailbox Announcement Message
To listen to a Mailbox Announcement Message:
1.
Log onto Subscriber Mailbox.
2.
Enter your Security Code (if enabled).
3.
You hear the Mailbox Announcement Message.
[Skip]
4.
Optionally select to skip the Mailbox Announcement Message.
When the Mailbox Announcement Message completes, you go to the Mailbox Main Menu.
InMail Feature Manual
2-157
M
SL1100
ISSUE 2.0 (R3.0)
Mailbox Name
Description
A caller leaving a message in a Subscriber Mailbox can hear the mailbox's prerecorded name instead
of the mailbox number. The prerecorded Mailbox Name gives the subscriber's mailbox that personal
touch. Prior to leaving a message, callers hear the name instead of the default "extension xxx" prompt.
The recorded name can be up to 10 seconds.
M
Related Features
Subscriber Mailbox on page 2-219
A subscriber can record a name for their mailbox, or have the System Administrator record one for
them.
System Administrator on page 2-222
The System Administrator can record names for Subscriber Mailboxes.
Programming
Not applicable.
Operation
Recording Your Mailbox Name
Log On to Subscriber Mailbox.
RN (76)
Access the Mailbox Name Menu.
[ Not applicable]
L (5)
Listen to the currently recorded name (if any).
[Lstn]
#
R (7)
Exit listen mode.
Record a new name.
[Rec]
Record message.
2-158
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete recording.
[Cncl]
#
Exit recording mode.
[Done]
D (3)
Delete the currently recorded name.
[Del]
#
Go back to the Mailbox Main Menu.
[Exit]
Mailbox Name
ISSUE 2.0 (R3.0)
SL1100
Recording Your Mailbox Name
0
Plays Help message.
Recording or Erasing Co-worker's Names from a System Administrator's Mailbox
Log On to System Administrator's Mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
S (7)
Select Subscriber Mailbox Maintenance options.
[Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
D (3)
Delete the mailbox name.
[Name]
N (6)
Record a new mailbox name.
[Not applicable]
L (5)
#
R (7)
M
Listen to currently recorded name (if any).
[Lstn]
Exit listen mode.
Record a new name.
[Rec]
Record message.
#
0
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete recording.
[Cncl]
#
Exit recording mode.
[Done]
D (3)
Delete the currently recorded name.
[Delete]
#
Go back to Subscriber Maintenance Menu.
[Exit]
Go back to System Administrator options.
[Exit]
Plays Help message.
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ISSUE 2.0 (R3.0)
Mailbox Options Menu
Description
The Mailbox Options Menu is a sub-menu of a subscriber's Main Menu that provides access to the
Auto Time Stamp, Mailbox Security Code Delete, and Message Notification features. The chart below
summarizes these options. Auto Time Stamp helps if the subscriber needs to know the time and date
of each message they receive without taking any extra steps. If mailbox security is not an issue, the
subscriber can delete their security code to simplify logging on to their mailbox.
M
Mailbox Options Menu
Option
Description
S (7)
[Code]
Set or delete the mailbox's Security Code.
See Mailbox Security Code Delete on page 2-161.
N (6)
[Notif]
Set up Message Notification.
See Message Notification on page 2-175.
AT (28)
[Time]
Enable or disable Auto Time Stamp.
See Auto Time Stamp on page 2-27.
To hear the list of Mailbox Options, dial 0.
Related Features
Auto Time Stamp on page 2-27
InMail can optionally announce the time and date the message was left.
Mailbox Security Code Delete on page 2-161
The System Administrator can delete the security code for any Subscriber Mailbox.
Message Notification on page 2-175
Message Notification dials a telephone or pager number to let the user know they have new messages
in their mailbox.
Programming
No additional programming required.
Operation
Accessing the Mailbox Options Menu
Log On to Subscriber Mailbox.
OP (67)
Access the Mailbox Options Menu.
[Not applicable]
0
2-160
Plays Help message.
Mailbox Options Menu
ISSUE 2.0 (R3.0)
SL1100
Mailbox Security Code Delete
Description
The System Administrator can delete the security code for any Subscriber Mailbox. This effectively
unlocks the mailbox. If mailbox security is not necessary, deleting a mailbox security code speeds up
mailbox log on. Without a security code, the subscriber just presses their Message key to immediately
log on to their mailbox.
M
Related Features
Mailbox Options Menu on page 2-160
Mailbox Security Code Delete is available on the Mailbox Options Menu.
Security Code on page 2-214
Subscriber Mailboxes can have Security Codes.
System Administrator on page 2-222
The System Administrator can delete a mailbox security code.
Programming
No additional programming required.
Operation
Deleting a Mailbox Security Code
Log On to System Administrator's Mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
S (7)
Select Subscriber Mailbox Maintenance options.
[Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
0
* (7)
Delete the mailbox Security Code.
[Not applicable]
#
Go to the System Administrator Menu.
[Exit]
Plays Help message.
InMail Feature Manual
2-161
ISSUE 2.0 (R3.0)
SL1100
Main Menu
Description
After a Subscriber Mailbox user logs into their mailbox, InMail provides them with the Main Menu of
options. The Main Menu provides quick access to the most commonly used mailbox features in a
central location. It includes listening and recording options, as well as additional selections for
recording mailbox names and greetings. The chart below summarizes these options.
Table 2-8 Mailbox Main Menu
M
Option
Description
L (5)
[Lstn]
Listen to messages.
See Listening to Messages on page 2-149.
RS (77)
[Rec]
Record and send a message.
See Message Record on page 2-182.
G (4)
[Greet]
Record a mailbox greeting.
See Greeting on page 2-108.
RN (76)
[Not applicable]
Record a mailbox name.
See Mailbox Name on page 2-158.
1N (16)
[Not applicable]
Select the New Message List.
See Message Listen Mode on page 2-174.
1S (17)
[Not applicable]
Select the Saved Message List.
See Message Listen Mode on page 2-174.
1A (12)
[Not applicable]
Select the All Message List.
See Message Listen Mode on page 2-174.
OP (67)
[Not applicable]
Use the Mailbox Options. See the following:
See Security Code on page 2-214.
See Message Notification on page 2-175.
See Auto Time Stamp on page 2-27.
SA (72)
[Not applicable]
Access the System Administrator options.
See System Administrator on page 2-222.
TI (84)
Check the current time and date.
See Time and Date on page 2-227.
X (9)
[Exit]
Exit your mailbox.
See Exiting a Mailbox on page 2-91.
To hear the complete Main Menu of options, dial 0 while in the Main Menu.
Related Features
See the Mailbox Main Menu chart above.
Programming
No additional programming required.
2-162
Main Menu
ISSUE 2.0 (R3.0)
SL1100
Operation
Accessing the Mailbox Main Menu
Log On to Subscriber Mailbox.
You automatically go to the mailbox Main Menu.
0
Plays Help message which summarizes the Main Menu options.
See Table 2-8 Mailbox Main Menu on page 2-162 for the Main Menu options.
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InMail Feature Manual
2-163
SL1100
ISSUE 2.0 (R3.0)
Make Call
Description
Make Call lets a Subscriber Mailbox user listen to a voice message and dial MC to return the call
without knowing their caller's phone number. Make Call automates returning messages since you don't
have to dial the message sender's telephone number. Make Call is always available for messages
received from coworkers. Make call is available for messages received from outside callers if the
system has Caller ID enabled (and provided by the connected telco).
M
While listening to a message, the telephone display shows the callers number (or extension) in
addition to the date and time the message was left.
Automatic Route Selection
Since trunk Caller ID data is always received as 10 digits, you must set up Automatic Route Selection
(ARS) to properly process the digits dialed during a Make Call callout. For example, it may be
necessary to add a leading 1 for all long distance calls or strip the leading 1 and area code from all
local calls. Refer to Automatic Route Selection in the Programming Manual for more information.
Without ARS, all Make Call callouts are dialed exactly as the Caller ID data is received.
Related Features
Caller ID on page 2-41
Make Call for outside calls is available only if the telco provides Caller ID to the telephone system and
the telephone system passes that Caller ID data to the InMail voice mail ports.
Message Reply on page 2-183
Message Reply cannot automatically reply to a message left by an outside caller. Use Caller ID with
Return Call instead.
Programming
1.
Be sure the telco provides Caller ID to the connected telephone system.
2-164
Make Call
ISSUE 2.0 (R3.0)
2.
SL1100
Check your telephone system programming to be sure the telephone system is set up to receive
Caller ID and pass it to the InMail voice mail ports.
Program
Number
14-02-10
14-01-22
20-09-02
20-06-01
3.
Program Name
Description
Analog Trunk Data Setup Caller ID
Enable (1) a trunk's ability to receive Caller ID data.
Basic Trunk Data Setup - Caller ID to Voice Mail
Enter 1 (Yes) to enable this option.
Class of Service Options (Incoming Call Service) - Caller
ID Display
Enter 1 (Yes) to enable the Caller ID display at an extension.
Class of Service for Extensions
Assign Class of Service to extensions.
By default, a trunk's ability to receive Caller ID data is enable (1).
By default, this option is disabled.
By default, this option is enabled.
By default, Extension 101 is Class 15 and other extension are Class
1.
Set up Trunk Group Routing.
Make Call callouts use Trunk Group Routing (dial 0) when selecting outbound routes.
Program
Number
47-08-02
Program Name
Screened Transfer Timeout
(Scrn Trf Timeout)
Description
Set how long a Screened Transfer (TRF) from the Automated Attendant rings (0 ~ 255 seconds) an unanswered extension before
recalling.
Be sure that the 24-02-04 Transfer Recall Time is longer than the
setting of this option. If the Transfer Recall is shorter, Screened
Transfers recalls the same as Unscreened Transfers.
By default, this option is 15 seconds.
14-05-01
Trunk Groups
Assign trunks to trunk groups (1 ~ 8).
By default, all trunks are in group 1.
14-06-01
Trunk Group Routing
Set up Trunk Group Routing. There are 8 routing tables, with 4
routes in each table.
By default, the first route in routing table 1 is trunk group 1. No
other entries are defined. This makes trunk group 1 the dial 0
route by default.
Refer to Trunk Group Routing in the InMail Programming Manual for
more.
4.
Enable Loop Supervision for the trunks on which you are going to allow remote logons to use
Make Call.
Program Name
Program
Number
14-01-13
Basic Trunk Data Setup Trunk-to-Trunk Transfer
Description
Enter 1 to enable Loop Supervision for each trunk to be used for
External Transfer.
By default, this option is enabled for all trunks.
InMail Feature Manual
2-165
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SL1100
5.
ISSUE 2.0 (R3.0)
If you are going to allow remote logon to use Make Call, enable Trunk-to-Trunk Transfer for all
InMail extensions.
Program
Number
M
Program Name
Description
20-11-14
Class of Service Options
(Hold/Transfer Service) Trunk-to-Trunk Transfer Restriction
For each InMail extension to be used for External Transfer, enter 0
to turn Off Trunk-to-Trunk Transfer Restriction. (Entering 1 disables
Trunk-to-Trunk Transfer).
20-06-01
Class of Service for Extensions
Assign Class of Service to extensions (1-15).
Operation
Using Make Call from your Mailbox
Log On to Subscriber Mailbox.
L (5)
Listen to the message for which you want to make a return call.
[Lstn]
MC (62)
2-166
Dial this code while listening to the message you want to return.
[Not applicable]
• Make Call automatically places a return call to the co-worker that left you the message.
• If your system has Caller ID, Make Call can automatically place a return call to your outside caller.
• If you hear "Your call cannot go through" your system's Caller ID is not properly set up. You go right
back to the listen mode for the message you were listening to when you tried the Make Call.
Make Call
SL1100
ISSUE 2.0 (R3.0)
Message Count Display
Description
The 3-line telephone display provides interactive status updates for the subscriber's mailbox. When
initially logged on to the mailbox, the 3-line telephone display shows the number of new and archived
messages. The message count automatically updates as the subscriber receives new messages and
processes older messages.
3- Line Telephone Display
M
V m a il - M a ilb o x : 3 0 5
M s g s N e w : 3 A rc h : 2
L s tn G re e t L v M s g M o re >
If an extension Voice Mail key is optionally assigned as a Message Waiting key (see Programming
below), the telephone display can show the number of new Voice Mail messages without the user
logging on to their mailbox. If the user has 1 new Voice Mail message in their mailbox, for example,
they see the following display:
1 N ew M essage
101
M e n u D ir V M :0 1 C L :0 0
• If a user has new voice mail messages waiting, pressing Message shows the number of waiting
voice mail messages. Pressing Message a second time calls voice mail.
• If a user has new Message Waiting indications left, pressing Message shows the extension that left
the Message Waiting. Pressing Message a second time places an Intercom call to the coworker that
left the Message Waiting.
• If a user has both new Voice Mail messages and Messages Waiting:
- Pressing Voice Mail key shows the number of new voice mail messages.
- Pressing Voice Mail key a second time either calls Voice Mail or returns the Message Waiting
call, depending on which count is displayed.
Related Features
Not applicable.
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Programming
1.
Optionally assign an extension's Voice Mail key as a Message key.
Program
Number
15-07-01
Program Name
Programming Function Keys
Description
For one-button access to the Subscriber Mailbox, set up a Voice
Mail key (code 77 + Mailbox Number).
By default, no Voice Mail keys are assigned.
M
Operation
Using the Message Count Display
Operation is automatic.
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Message Delete
Description
A Subscriber Mailbox user can delete any message left in their mailbox. Message Delete lets the
subscriber do their own mailbox maintenance. They can delete messages they no longer need and
archive messages that contain essential information. With Message Delete, the subscriber doesn't
have to rely on the System Administrator to perform these routine mailbox maintenance functions.
M
Related Features
Erasing All Messages on page 2-90
The System Administrator can delete all messages in a Subscriber Mailbox.
Subscriber Mailbox on page 2-219
A subscriber can log on to their mailbox and delete any of their messages.
Programming
No additional programming required.
Operation
Deleting a Message
Log On to Subscriber Mailbox.
L (5)
Access Message Listen mode (to listen to the message that you want to delete).
[Lstn]
D (3)
Delete the message.
[Del]
• You automatically return to the Message Listen mode.
• The message count updates after the user hangs up.
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Message Forward
Description
A Subscriber Mailbox user can forward a message in their mailbox to a coworker or coworkers.
Forwarding is helpful when a subscriber receives a message with which a coworker can assist them.
Rather than sending a new message, the subscriber can just forward the message with which they
need help. If needed, they can send the message to up to 10 other mailboxes. They can also
optionally record a comment before the forwarded message. Typically, the comment would describe
the reason for the message forwarding.
M
InMail deletes the message in the subscriber's mailbox after they forward it. The Message Forward
destination receives the forwarded message as a new message.
Related Features
Call Forward to a Mailbox on page 2-39
An extension user can easily forward calls to their mailbox.
Programming
No additional programming required.
Operation
Forwarding a Message
Log On to Subscriber Mailbox.
L (5)
Access the Message Listen mode (to listen to the message that you want to forward).
[Lstn]
MF (63)
Access the Message Forward Menu.
[Not applicable]
Enter the number of the mailbox to which you want to forward the message.
#
Start recording.
[Cont]
Record a comment that will precede the forwarded message,
OR
Dial # to forward without a comment.
While recording a comment for your forwarded message.
*
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*
Pause or restart recording.
[Resume]
E (3)
Cancel the forwarding and exit your mailbox.
[Cncl]
#
End the recording.
[Done]
Back up and re-enter the mailbox number.
[MBOX]
Message Forward
ISSUE 2.0 (R3.0)
SL1100
Forwarding a Message
#
#
0
Go back to the Message Listen mode.
[Exit]
Exit the Message Listen mode and go to the Mailbox Main Menu.
[Exit]
Plays Help message.
M
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Message Length
Description
M
You can set the maximum message length that can be left in a Subscriber Mailbox. When a caller tries
to leave a message that exceeds the limit, they hear, "You have reached the recording limit." InMail
sends the portion of the message that fits within the allowed Message Length and hangs up. The
Message Length option helps maximize the storage space reserved for messages. If you find that
callers are leaving unusually long messages, shorten the Message Length. InMail cuts off the
message when the caller reaches the Message Length limit. On the other hand, if you hear that InMail
is cutting off caller's messages prematurely, increase the Message Length for more time.
Related Features
Not applicable.
Programming
1.
Set the maximum length of recorded messages.
Program
Number
47-01-03
Program Name
Incoming Message Length
(Subs Msg Length)
Description
This option sets the maximum length (1 ~ 4095 seconds) of recorded messages for:
• Subscriber Mailbox users dialing RS to record and send a message.
• Extension users leaving a message in a Subscriber Mailbox.
• Outside Automated Attendant callers accessing a mailbox via a
GOTO command and then dialing RS to record and send a message.
• Subscriber Mailbox Greetings.
• Mailbox Names.
• Announcement Messages.
• Call Routing Mailbox Instruction Menus.
By default, these messages are a maximum of 120 seconds.
2.
Set the maximum length of recorded Quick Messages.
Program
Number
47-01-04
Program Name
Outgoing Message Length
(Mbox Msg Length)
Description
This option sets the maximum length (1 ~ 4095 seconds) of recorded messages for:
• Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox.
• Outside callers transferred by an extension user to a Subscriber
Mailbox.
By default, these messages are a maximum of 120 seconds.
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Operation
Not applicable.
M
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Message Listen Mode
Description
After logging on to their mailbox, the subscriber can select the category of messages they want to
hear. Then they can listen to just new messages, just archived messages, or all messages. Message
Listen Mode lets the subscriber customize their mailbox to initially play just the list of messages they
want to hear. For example, if a subscriber has many archived messages and just a few new
messages, then can log on to their mailbox and dial 1N to select the new message list. When they
press L, they then cycle through just their new message.
M
Initially, a Subscriber Mailbox uses the All Message List. If they select a different message list, InMail
reinstates the all Message List the next time they log on to their mailbox.
Related Features
Main Menu on page 2-162
The Message Listen mode options are mailbox Main Menu selections.
Programming
Not applicable.
Operation
Message Listen Mode
Log On to Subscriber Mailbox.
[Not applicable]
0
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1N (16)
Listen to new messages.
[Not applicable]
1S (17)
Listen to archived messages.
[Not applicable]
1A (12)
Listen to all messages.
[Not applicable]
Plays Help message.
Message Listen Mode
SL1100
ISSUE 2.0 (R3.0)
Message Notification
Description
Once activated by the Subscriber Mailbox user, Message Notification alerts a telephone number to let
the user know when there are new messages in their mailbox. With Message Notification, a subscriber
who is out of the office does not have keep calling their mailbox remotely to find out if they have new
messages. InMail lets them know automatically. Notification can call extensions, local numbers, long
distance numbers and digital pagers. When a Subscriber Mailbox user sets up Message Notification,
they choose from the following options:
• If Message Notification is enabled or disabled.
(Message Notification can only occur if it is enabled.)
• The time of day Message Notification should begin and end.
(Callouts only occur between the begin and end times.)
• The type of device Message Notification is calling.
(Message Notification can call a normal telephone number or a digital pager.)
• The telephone or pager service phone number.
To protect your mailbox from unauthorized access, be sure to record a security code for your mailbox
before enabling Message Notification.
How Message Notification Works to Normal Telephone Numbers
1.
2.
3.
The subscriber activates Message Notification for their mailbox (see Operation below).
When the subscriber receives a new message, InMail immediately dials the destination that
should receive the Message Notification.
• InMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called
number. If nothing is detected, the callout is considered unanswered.
If the recipient answers, InMail plays the notification message ("Hello, I have a message for") and
asks the recipient to dial 1 to log on to their mailbox. The recipient hears the notification message
if:
• They say "Hello" after answering the callout.
- OR • The system receives answer supervision from the telco after the recipient answers the call.
The recipient can skip the announcement by dialing 1 to log on to their mailbox after answering the
callout - without saying "Hello."
4.
5.
6.
• The notification is to a system extension.
After the recipient logs on to the mailbox, the notification is considered acknowledged and does
not reoccur until the subscriber receives new messages.
If the recipient doesn't answer, the system retries the callout number. After completing the
programmed number of callout attempts, Message Notification stops.
After the notification process begins, a new message does not restart the process if it is already in
progress. After the process ends (e.g., if the message is acknowledged or the maximum number
of callout attempts is reached), the next new message restarts the process.
How Message Notification Works to Digital Pager Numbers
1.
2.
The subscriber activates Message Notification for their mailbox (see Operation below).
When subscriber receives a new message, InMail immediately dials the pager service.
• InMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called
number. If nothing is detected, the callout is considered unanswered.
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3.
ISSUE 2.0 (R3.0)
After the pager service answers, InMail sends a dial string which causes the pager display to
show the subscriber's mailbox number as well as the number of new messages in the mailbox.
• The notification is considered acknowledged if the recipient logs on to the mailbox. Notification
does not reoccur until the subscriber receives new messages.
• If the pager service doesn't answer, InMail retries the callout number. Message Notification may
eventually cancel if the callout remains unacknowledged.
Related Features
Security Code on page 2-214
M
To protect their mailbox from unauthorized access, the subscriber should be sure to record a Security
Code for your mailbox before enabling Message Notification.
Programming
Programming that Applies to All Types of Message Notification
1.
Set up Trunk Group Routing.
Message Notification callouts use Trunk Group Routing (dial 0) when selecting outbound routes.
Program
Number
14-05-01
Program Name
Trunk Groups
Description
Assign trunks to trunk groups (1 ~ 8).
By default, all trunks are in group 1.
14-06-01
Trunk Group Routing
Set up Trunk Group Routing. There are 8 routing tables, with 4
routes in each table.
By default, the first route in routing table 1 is trunk group 1. No
other entries are defined. This makes trunk group 1 the dial 0 route
by default.
Refer to Trunk Group Routing in the Programming Manual for more.
2.
Set the maximum number on incomplete callout attempts.
Program
Number
47-01-14
Program Name
Number of Callout Attempts
(Notify Call Attmpt)
Description
Set how many times (1 ~ 99 attempts) InMail retries an incomplete
Message Notification callout. This total includes unacknowledged
callouts, callouts to a busy destination, and callouts to an unanswered destination. This option applies to pager and non-pager callouts.
The default setting for this option is 1 attempt.
3.
Be sure Message Waiting lamp for Subscriber Mailboxes is on.
Program
Number
47-02-08
Program Name
Message Waiting Lamp
(Update MW Lamp)
Description
Enter 1 (Yes) to enable Message Waiting lamp. If Message Waiting
lamp is disabled (0), Message Notification will not function.
By default, this option is 1 (Yes).
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Unique Programming for Non-Pager Message Notification
1.
Set the intervals InMail waits between incomplete non-pager Message Notification callouts.
Program
Number
47-01-10
Program Name
Wait Between Non-Pager Callout Attempts
(Notify N-Pgr Intvl)
Description
Set the minimum time (1 ~ 255 minutes) between non-pager Message Notification callouts in which the destination answers, says
"Hello," dials 1 to acknowledge and then enters the wrong security
code.
The default for this option is 20 minutes.
47-01-11
Wait Between Busy Non-Pager Set how long InMail will wait (1 ~ 255 minutes), after it dials a busy
Callout Attempts
non-pager callout destination, before retrying the callout number.
(Notify Busy Intvl)
The default for this option is 15 minutes.
47-01-12
Wait Between RNA Non-Pager
Callout Attempts
(Notify RNA Intvl)
Set how long InMail will wait (1 ~ 255 minutes), after it dials an unanswered non-pager callout destination, before retrying the callout
number. The default setting for this option is 30 minutes.
There are three types of unanswered non-pager callouts:
• If the callout rings the destination longer than the 47-01-13 Wait
for Answer Non-Pager Callout Attempts option.
• If the destination answers, says "Hello" (or the system detects answer supervision) and then hangs up without dialing 1 to log on to
their mailbox. This typically happens if someone unfamiliar with
notification answers the callout, or if the callout is picked up by an
answering machine.
• If the destination answers and then hangs up without saying "Hello." This typically happens if someone unfamiliar with the notification answers the callout (like the above example), or if the call is
picked up by an answering machine which insufficient outgoing
message volume.
The default for this option is 30 minutes.
2.
Set how InMail determines when a non-pager callout rings without being answered.
Program
Number
47-01-13
Program Name
Wait for Answer Non-Pager
Callout Attempts
(Notify RNA Rings)
Description
If a non-pager callout rings the destination longer than this option (1
~ 99 rings), InMail marks the call as unanswered (Ring No Answer)
and hangs up.
The default for this option is 5 rings.
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Unique Programming for Digital Pager Message Notification
1.
Set up the system-wide options that apply to the digital pager callback number.
Program
Number
47-01-07
Program Name
Description
Digital Pager Callback Number Set the Digital Pager Callback Number portion of the Message Noti(Pager CBack)
fication callout number for a digital pager. This is the portion of the
callout number that is appended to the pager service telephone
number.
By default, this option is X*M# where:
• X is the number of the extension that generated the notification.
• * is a visual delimiter (to make the pager display easier to read).
• M is the number of new messages in the extension's mailbox.
• # is the digit normally used by the pager service for positive disconnect.
M
47-01-08
Delay in Dialing Digital Pager
Callback Number
(Pager Dial Delay)
Set the delay (0 ~ 99 seconds) that occurs just before InMail dials
the Digital Pager Callback Number portion of the Message Notification callout number for a digital pager. Set this delay so the pager
service has enough time to connect to the digital pager before sending the callback number. Your pager service may be able to help
you determine the best value for this option (0 ~ 99 seconds). When
placing a digital pager notification, the system:
• Seizes the trunk specified by the Trunk Group Routing setup.
• Dials the user-entered notification number (in Message + OP +
N).
• Waits the 47-01-08 Delay in Dialing Digital Pager Callback Number interval.
• Dials the number entered in 47-01-07 Digital Pager Callback
Number.
The system assumes that the notification number completes dialing
approximately 4 seconds after trunk seizure. This means that, by
default, the Digital Pager Callback Number is
dialed into the pager service about 13 seconds after trunk seizure.
Your pager service may be able to help you determine the best value for this option.
By default, this option is 30 seconds.
2.
Set up the system-wide options that apply to digital pager callouts.
Program
Number
47-01-09
Program Name
Wait Between Digital Pager
Callout Attempts
(Notify Pager Intvl)
Description
Set the minimum time (1 ~ 255 minutes) between unacknowledged
or unanswered digital pager Message Notification callouts. (A subscriber acknowledges a digital pager notification by logging on to
their mailbox.) After this interval expires, InMail tries the callout
again (for up to the number of times set in 47-01-14 Number of Callout Attempts).
If the system dials the callout number and the pager service is busy,
it retries the number in one minute.
By default, this option is 15 minutes.
47-01-15
Send Pager Callout Until Acknowledged
(Retry Until Ack)
When this option is enabled (1), InMail continues to retry a digital
pager Message Notification callout until the notification is acknowledged. If this option is disabled (0), InMail retries a digital pager
Message Notification the number of times specified in 47-01-14
Number of Callout Attempts. This option does not apply to Message
Notification callouts to telephone numbers.
A digital pager notification is acknowledged when the recipient logs
on to the mailbox.
By default, this option is disabled (0).
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Operation
Setting Up Message Notification
Log On to Subscriber Mailbox.
OP (67)
Access the Mailbox Options menu.
[Not applicable]
N (6)
Access the Message Notification Options Menu.
[Notif]
InMail plays a summary of your Message Notification settings.
The your telephone display shows your current notification settings (see sample below).
For telephone numbers
Notify On 8am- 5pm
Number: 12039265400
- OR For Pager Numbers
Notify On 8am- 5pm
Pager: 12039265400
O (6)
Turn Message Notification on or off.
[On]
[Off]
C (2)
Change your Message Notification setup.
[Chnge]
M
When you see: Notification Begin
Enter the hour you want Message Notification to begin.
Enter 2 digits for the hour.
A (2)
Select AM.
[AM]
P (7)
Select PM.
[PM]
*
Skip this option without changing your entry.
[Next]
#
Back up to the previous level without changing your entry.
[Exit]
When you see: Notification End
Enter the hour you want Message Notification to end.
• Enter 2 digits for the hour.
• For 24-hour notification, make the End Time the same as the Start Time.
A (2)
Select AM.
[AM]
P (7)
Select PM.
[PM]
*
Skip this option without changing your entry.
[Next]
#
Back up to the previous level without changing your entry.
[Exit]
When you see: Notify Via
N (6)
The notification destination is a telephone number.
[Num]
D (3)
The notification destination is a digital pager.
[Pager]
*
Skip this option without changing your entry.
[Next]
#
Back up to the previous level without changing your entry.
[Exit]
When you see: Number
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Setting Up Message Notification
Enter the Message Notification callout number (16 digits max).
• Enter the number exactly as you want the system to dial it (including a leading 1 for
toll calls, if required).
• If the number you enter is 4 digits or less, it is an Intercom call. If it is more than 4
digits, it is an outside call.
M
#
#
0
#
Accept the number entered and back up to the previous level.
[OK]
[Clear]
Delete the number you just entered.
*
Skip this option without changing your entry.
[Next]
#
Back up to the previous level without changing your entry.
[Exit]
Go back to the Mailbox Options menu.
[Exit]
Go back to the Main Menu.
[Exit]
Plays Help message.
Answering a Message Notification Callout to a Telephone
To answer a Message Notification to a telephone:
1. Answer the callout at the programmed destination.
• If InMail does not hear your voice (or you do not speak), go to the next step and dial 1 to proceed.
2. Dial 1 to accept the Message Notification.
- OR hang up to have the Message Notification call back later.
3. When you dial 1, you automatically log on to the subscriber mailbox that left you the Message Notification.
• If you do not log on to your mailbox, InMail resends your notification.
Answering a Digital Pager Message Notification Callout
To answer a Digital Pager notification:
1. Operation is automatic.
• If you do not call and log on to your mailbox, InMail resends your pager notification.
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Message Playback Direction
Description
When a user dials L (5) after logging on to their mailbox, InMail plays their messages in either LIFO
(last-in-first-out) or FIFO (first-in-first-out) order. Since Message Playback Direction lets a subscriber
listen to messages in the order they find most helpful, check with them to find out how they want this
option set. If the subscriber prefers to hear their new messages first, enable LIFO (last-in-first-out)
listening order. The newest (last-in) messages are at the top of the message list and the oldest
messages are at the bottom of the list. If the subscriber wants to be reminded of their oldest messages
first, enable FIFO (first-in-first-out) listening order. The oldest (first-in) messages are at the top of the
message list and the newest messages are at the bottom.
Related Features
Listening to Messages on page 2-149
Programming
1.
Set the Message Playback Direction for a Subscriber Mailbox.
Program
Number
47-02-04
Program Name
Message Playback Order
Description
The options are:
0 - FIFO (first-in-first-out, or oldest messages first).
1 - LIFO (last-in-first-out, or newest messages first).
By default, this option is 0 (FIFO, or first-in-first-out).
Operation
Not applicable.
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ISSUE 2.0 (R3.0)
Message Record
Description
See Record and Send a Message on page 2-204.
Related Features
M
See Record and Send a Message on page 2-204.
Programming
See Record and Send a Message on page 2-204.
Operation
See Record and Send a Message on page 2-204.
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ISSUE 2.0 (R3.0)
SL1100
Message Reply
Description
A Subscriber Mailbox user can reply to a message from a coworker by dialing RE, without knowing the
caller's extension or mailbox number. Message Reply saves the subscriber valuable time since they
don't need to know the sender's extension number or send a separate message to respond. The
subscriber can just listen to the coworker's message, dial a code, and record their answer. The
message sender receives the reply as a new message.
M
Related Features
Make Call on page 2-164
Message Reply does not apply to outside calls. If the telephone system provides Caller ID information
to InMail, a subscriber can use Make Call (MC) to call the person back.
Programming
No additional programming required.
Operation
Message Reply
Log On to Subscriber Mailbox.
L (5)
Listen to your messages.
[Lstn]
While listening to a message.
RE (73)
Reply to the message.
[Not applicable]
If the mailbox does not exist, you are prompted to enter the mailbox number to receive the reply.
This can occur if you dial RE while listening to a message from an outside caller.
#
Start recording.
[Cont]
Options available while recording.
*
[Exit]
#
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete recording.
[Cncl]
#
End the recording.
[Done]
Back up and re-enter the mailbox number.
[MBOX]
Exit without recording and go back to the Message Listen menu.
Exit and go back to the mailbox Main Menu.
[Exit]
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Message Reply
0
Plays Help message.
M
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Message Storage Limit
Description
Message Storage Limit sets how many messages can be left in a Subscriber Mailbox. Message
Storage Limit is another invaluable tool for managing InMail's voice message storage space. To
conserve storage space and make it available for new messages, decrease the Message Storage
Limit. If storage space is not an issue, increase the Message Storage Limit so subscribers can store
additional messages. Be sure to let the subscribers know how many messages their mailboxes can
hold. By default, InMail can store up to 99 messages in System Admin mailbox 101 and 20 messages
in all other Subscriber Mailboxes.
Related Features
Erasing All Messages on page 2-90
The System Administrator can delete all messages in a Subscriber Mailbox.
Message Delete on page 2-169
A Subscriber Mailbox user can delete any messages left in their mailbox.
Programming
1.
Set the maximum number of messages that can be left in a Subscriber Mailbox.
Program
Number
47-02-03
Program Name
Number of Messages
Description
Enter the maximum number of messages the mailbox can store (0 ~
99).
If a caller tries to leave a message after the maximum number is
reached, they hear: "That mailbox is full." InMail then hangs up.
By default, the maximum number of messages that can be left is 99
for extension 101 and 20 for all others.
Operation
Not applicable.
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SL1100
Message Waiting Lamp
Description
An extension's Message Waiting (MSG) lamp flashes on the telephone to indicate that the user has
new messages waiting in their mailbox. After InMail is properly installed and programmed, telephone
Message Waiting Lamp operation is automatic. The lamp flashes fast when new messages are in the
extension user's mailbox. The Message Waiting Lamp is a visual reminder of new messages. The
subscriber does not have to call their mailbox and listen to the voice prompts to find out when they
have new messages.
M
Related Features
None
Programming
1.
Turn Message Waiting lamp for Subscriber Mailboxes on or off.
Program
Number
47-02-08
Program Name
Message Waiting Lamp
(Update MW Lamp)
Description
Enter 0 (No) to disable Message Waiting lamp.
Enter 1 (Yes) to enable Message Waiting lamp.
If Message Waiting lamp is disabled (0), Message Notification does
not function.
By default, this option is 1 (Yes).
2.
Select Message Waiting Lamp color.
Program
Number
15-02-28
Program Name
Message Waiting LED Color
Description
Enter 0 = Flashes Green
Enter 1 = Flashes Red
By default, this option is set to 0 (Flashes Green).
Operation
Not applicable.
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SL1100
Multiple Company Greetings
Description
The Automated Attendant can answer each individual trunk (outside line) with a unique greeting and
unique set of dialing options. Since there are a total of 8 Answer Tables, this allows up to 8 companies
or departments to share a single InMail. Callers to each company hear the company greeting
(Instruction Menu) and can dial options that may be only available to that specific company. Set this
up as follows:
• Assign a unique Answer Table (1 ~ 8) to each trunk that you want to have an individual greeting.
• For each Answer Table, assign the Call Routing Mailbox that handles the call.
• For each assigned Call Routing Mailbox, set up the dialing options (Dial Action Table) and record an
Instruction Menu.
If multiple companies or departments share an InMail, messaging and calling between the workers of
each company or department is not restricted.
Related Features
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-29
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Programming
1.
Assign an Answer Table to each trunk.
Program Name
Program
Number
47-10-01
Answer Table Assignment
(Answer Table)
Description
Assign an Answer Table (1 ~ 8) to each trunk that the Automated
Attendant should answer.
By default, all trunks are assigned to Answer Table 1.
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SL1100
2.
ISSUE 2.0 (R3.0)
See the following features for more:
Answer Table on page 2-17.
Automated Attendant on page 2-29.
Routing Mailbox on page 2-207.
Dial Action Table on page 2-58.
Operation
Not applicable.
M
2-188
Multiple Company Greetings
SL1100
ISSUE 2.0 (R3.0)
Next Call Routing Mailbox
Description
The Next Call Routing Mailbox provides callers with additional dialing options while listening to a
Subscriber Mailbox recorded, or the default greeting. It also provides additional dialing options to
callers routed to an Announcement Mailbox. Next Call Routing Mailbox lets the caller choose how
InMail should handle their call. For example, if an Automated Attendant caller dials a subscriber's
extension and hears the greeting, Next Call Routing Mailbox (if programmed) allows them to dial other
options instead of hanging up.
Subscriber Mailbox Options
The following chart shows the additional dialing options a caller has while listening to a Subscriber
Mailbox recorded or default greeting. The digits the caller can dial depends on the setting of the Next
Call Routing Mailbox and Dialing Option options. For an explanation of the options a caller can dial
while recording, see Record and Send a Message on page 2-204.
Dialing Options while Listening to a Subscriber Mailbox Greeting
47-02-14
Next Call Routing
Mailbox
47-02-13
Dialing Option
Digit Dialed
Undefined
No
0
Trunk Call
1~9
1 ~ 32
(valid Call Routing
Mailbox)
1 ~ 32
(valid Call Routing
Mailbox)
No
Intercom Call
Caller hears, "That is an invalid entry," and the greeting repeats.
#
InMail hangs up.
*
Caller skips greeting and can immediately start recording.
0
Caller follows 0 action in
Next Call Routing Mailbox.
1~9
Yes
Action
Caller hears, "That is an invalid
entry," and the greeting repeats.
Caller hears, "That is an invalid entry," and the greeting repeats.
#
Caller routes to the Next
Call Routing Mailbox and
hears its Instruction Menu.
*
Caller skips greeting and can immediately start recording.
0
Caller follows key action in
Next Call Routing Mailbox.
Caller hears, "That is an invalid
entry," and the greeting repeats.
#
Caller routes to the Next
Call Routing Mailbox and
hears its Instruction Menu.
InMail hangs up.
*
Caller skips greeting and can immediately start recording.
1~9
InMail hangs up.
Logging On to a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log on to their mailbox while listening to their greeting must have the
option set in their Next Call Routing Mailbox. To allow this ability, for example:
• Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
• While listening to their greeting, the subscriber can dial:
- # (to route to their Next Call Routing Mailbox), then
- # and their mailbox number to log on to their mailbox.
InMail Feature Manual
2-189
N
SL1100
ISSUE 2.0 (R3.0)
By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable
a Security Code for their mailbox to prevent unauthorized logons.
Announcement Mailbox Options
The following charts show how an Announcement Mailbox handles Automated Attendant calls.
The first chart explains what happens when the outside call is directly answered by the Announcement
Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of
a Call Routing Mailbox.
N
The second chart explains what happens when the outside call is answered by a Call Routing Mailbox
and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a
digit to hear an announcement of company directions.
For more information, see Answer Table on page 2-17.
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
47-09-01
Next Call Routing
Mailbox
47-09-02
Repeat Count
47-09-03
Hang Up After
Action
Undefined
0 (No repeats)
0 = None
1 = Goodbye
2 = Silent
• If the caller doesn't dial, after the announcement,
InMail hangs up.
• If the caller dials a digit during the announcement,
InMail says "That is an invalid entry" and hangs up.
1 ~ 32
(valid Call Routing
Mailbox)
0 (No repeats)
0 = None
1 = Goodbye
2 = Silent
• If the caller doesn't dial, after the announcement,
they route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement,
they route to the Next Call Routing Mailbox.
0 = None
1 = Goodbye
2 = Silent
• If the caller doesn't dial, after the announcement,
InMail hangs up.
• If the caller dials a digit during the announcement,
they route to the Next Call Routing Mailbox.
Undefined
x (x number of repeats)
0 = None
1 = Goodbye
2 = Silent
• If caller doesn't dial, they hear the announcement x
number of times and then InMail hangs up.
• If the caller dials a digit during the announcement,
InMail says "That is an invalid entry" and aborts the
announcement. The announcement repeats (if allowed by the Repeat Count) and then InMail hangs
up.
1 ~ 32
(valid Call Routing
Mailbox)
x (x number of repeats)
0 = None
1 = Goodbye
2 = Silent
• If caller doesn't dial, they hear the announcement x
number of times and then route to the Next Call
Routing Mailbox.
• If the caller dials a digit during the announcement,
they route to the Next Call Routing Mailbox.
0 = None
1 = Goodbye
2 = Silent
• If caller doesn't dial, they hear the announcement x
number of times and then then InMail hangs up.
• If the caller dials a digit during the announcement,
they route to the Next Call Routing Mailbox.
2-190
Next Call Routing Mailbox
SL1100
ISSUE 2.0 (R3.0)
Routed Announcement Mailbox Routing
(If outside caller routes to Announcement Mailbox from Call Routing Mailbox)
47-09-01
Next Call Routing
Mailbox
Undefined
1 ~ 32
(valid Call Routing
Mailbox)
Undefined
1 ~ 32
(valid Call Routing
Mailbox)
47-09-02
Repeat Count
0 (No repeats)
0 (No repeats)
x (x number of repeats)
x (x number of repeats)
47-09-03
Hang Up After
Action
0 = None
1 = Goodbye
2 = Silent
• If the caller doesn't dial, after the announcement,
the caller goes back to the initial Call Routing Mailbox.
• If the caller dials a digit during the announcement,
InMail says "That is an invalid entry" and routes the
caller goes back to the initial Call Routing Mailbox.
0 = None
1 = Goodbye
2 = Silent
• If the caller doesn't dial, after the announcement,
InMail hangs up.
• If the caller dials a digit during the announcement,
InMail says "That is an invalid entry" and hangs up.
0 = None
1 = Goodbye
2 = Silent
• If the caller doesn't dial, after the announcement,
they route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement,
they route to the Next Call Routing Mailbox.
0 = None
1 = Goodbye
2 = Silent
• If the caller doesn't dial, after the announcement,
InMail hangs up.
• If the caller dials a digit during the announcement,
they route to the Next Call Routing Mailbox.
0 = None
1 = Goodbye
2 = Silent
• If caller doesn't dial, they hear the announcement x
number of times and then go back to the initial Call
Routing Mailbox.
• If the caller dials a digit during the announcement,
InMail says "That is an invalid entry" and aborts the
announcement. The announcement repeats (if allowed by the Repeat Count) and then InMail routes
back to the initial Call Routing Mailbox.
0 = None
1 = Goodbye
2 = Silent
• If caller doesn't dial, they hear the announcement x
number of times and then InMail hangs up.
• If the caller dials a digit during the announcement,
InMail says "That is an invalid entry" and aborts the
announcement. The announcement repeats (if allowed by the Repeat Count) and then InMail hangs
up.
0 = None
1 = Goodbye
2 = Silent
• If caller doesn't dial, they hear the announcement x
number of times and then route to the Next Call
Routing Mailbox.
• If the caller dials a digit during the announcement,
they route to the Next Call Routing Mailbox.
0 = None
1 = Goodbye
2 = Silent
• If caller doesn't dial, they hear the announcement x
number of times and then InMail hangs up.
• If the caller dials a digit during the announcement,
they route to the Next Call Routing Mailbox.
Related Features
Call Forward to a Mailbox on page 2-39
The Next Call Routing Mailbox dial options also apply to a subscriber's Direct Inward Line while it is
forwarded to their mailbox.
Record and Send a Message on page 2-204
Turn to this feature for an explanation of the options a caller can dial while recording.
InMail Feature Manual
2-191
N
SL1100
ISSUE 2.0 (R3.0)
Programming
Programming Subscriber Mailboxes
1.
Assign the Next Call Routing Mailbox to a Subscriber Mailbox (if required).
Program
Number
47-02-14
Program Name
Next Call Routing Mailbox
(Next CR Mbox)
Description
Specify the Routing Mailbox (1 ~ 32) that should provide the caller
leaving a message with additional dialing options.
By default, this option is 1 (Call Routing Mailbox 1). Call Routing
Mailbox numbers are 1 ~ 8.
N
2.
Optionally allow the caller to dial additional digits (not just 0) once in the Next Call Routing
Mailbox.
Program
Number
47-02-13
Program Name
Dialing Option
Description
Enter 1 to enable additional dialing options.
By default, this option is disabled (0).
Programming Announcement Mailboxes
1.
Assign the Next Call Routing Mailbox for the Announcement Mailbox (if required).
Program
Number
47-09-01
Program Name
Next Call Routing Mailbox
(Next CR Mbox)
Description
Specify the Routing Mailbox (1 ~ 32) to which the caller should
route after hearing the Announcement Mailbox message.
By default, this option is 0 (Undefined).
2.
Enter the number of times the Announcement Mailbox message should repeat before routing to
the Next Call Routing Mailbox.
Program
Number
47-09-02
Program Name
Repeat Count
Description
Specify the number of Announcement Mailbox message repeats (1
~ 10, or 0 for no repeats).
By default, this option is 0 (no repeats).
3.
Be sure the Announcement Mailbox does not hang up after playing its message.
Program
Number
47-09-03
2-192
Program Name
Hang Up After
(HangUp)
Description
Enter 0 (None) to disable this option.
By default, this option is disabled (0).
Next Call Routing Mailbox
ISSUE 2.0 (R3.0)
SL1100
Operation
Not applicable.
N
InMail Feature Manual
2-193
SL1100
ISSUE 2.0 (R3.0)
Park and Page
Description
InMail Park and Page can automatically Park a call at an extension and Page the user with a recorded
Paging Message announcing the parked call. The called extension user can then go to any telephone
and implement Personal Park to pick up the call. With InMail Park and Page, InMail tries to locate the
person instead of just sending the call to their mailbox. Additionally, there is no need for an operator or
receptionist to manually answer the call, park it, and then try to track down the employee.
P
The Paging Message is usually recorded in the user’s own voice and typically says something like,
“Mike Smart, you have a call.” If the Paging Message is not recorded for the extension, a built-in
message announces the called party’s name or extension number (if the name is not recorded).
InMail Park and Page is available for all trunk calls that are redirected to voice mail via forwarding or
overflow, including transferred calls, Direct Inward Lines, and Direct Inward Dialing. Park and Page is
also available for Automated Attendant Screened (STRF) and Unscreened (UTRF) Transfers.
Optionally, an extension can have calls from the Automated Attendant immediately Park and Page
without trying their extension first.
When InMail Park and Page intercepts the call, it normally offers the caller three options:
1. Dial 1 to leave a message in the called extension’s mailbox.
(The caller hears the mailbox Greeting, if recorded.)
2. Dial 2 to Park and Page.
(The caller returns to these options if the Park is not picked up.)
3. Dial 3 for other options.
(Normally, this routes to the extension’s Next Call Routing Mailbox.)
InMail Park and Page is available at Personal and Group Subscriber Mailboxes, and can be enabled
through system programming or via the subscriber’s Mailbox Options Menu. InMail Park and Page is
not applicable to Intercom calls.
Automated Attendant Direct to Voice Mail (DVM)
When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled, all calls from the
Automated Attendant go directly to the subscriber’s mailbox. The extension does not ring for
Automated Attendant calls. The caller hears the mailbox greeting and can leave a message, but unlike
Park and Page is not normally offered any other routing options. A subscriber typically turns on DVM
when they need to work at their desk undisturbed by outside calls from the Automated Attendant.
DVM can be enabled by the installer from system programming or by the extension user from their
Mailbox Options Menu.
Keep in mind that DVM does not block Intercom calls from co-workers or any other outside call not
routed through the Automated Attendant. For example, with DVM enabled, Direct Inward Lines and
transferred outside calls to an extension work normally.
Conditions
• The Park and Page feature uses the extensions personal park location only.
• Enabling Automated Attendant Direct to Voice Mail (DVM) for a mailbox bypasses the Park and
Page feature.
• The Park and Page feature uses the All Zone paging only; this cannot be changed or configured.
2-194
Park and Page
ISSUE 2.0 (R3.0)
SL1100
Default Settings
Park and Page and Automated Attendant Direct to Voice Mail are disabled.
For transferred outside calls, direct inward lines and direct inward dialing refer to Table 2-9 Park and
Page Call Handling on page 2-195.
Table 2-9 Park and Page Call Handling
Park and Page (Call Handling)
For Transferred Outside Calls, Direct Inward Line and Direct Inward Dialing
47-02-14
Next Call Routing
Mailbox
47-02-13
Dialing Option
47-02-17
Enable Park and
Page
Result
Undefined
0 (No)
0 (No)
If unanswered, caller hears greeting and can leave a
message.
Undefined
0 (No)
1 (Yes)
If unanswered, caller can dial 1 to leave a message or 2
to Park and Page.
Undefined
1 (Yes)
0 (No)
If unanswered, caller hears greeting and can leave a
message.
Undefined
1 (Yes)
1 (Yes)
If unanswered, caller can dial 1 to leave a message or 2
to Park and Page.
Defined
0 (No)
0 (No)
If unanswered, caller hears greeting and can leave a
message.
Defined
0 (No)
1 (Yes)
If unanswered, caller can dial 1 to leave a message, 2 to
Park and Page, and 3 for other options (from the Next
Call Routing Mailbox).
Defined
1 (Yes)
0 (No)
If unanswered, caller hears greeting, can leave a message, and dial options (from the Next Call Routing Mailbox).
Defined
1 (Yes)
1 (Yes)
If unanswered, caller can dial 1 to leave a message, 2 to
Park and Page, and 3 for other options (from the Next
Call Routing Mailbox).
For automated attendant unscreened (UTRF) and screened (STRF) transfers refer to Table 2-10 Park
and Page Call Handling on page 2-195.
Table 2-10 Park and Page Call Handling
Park and Page (Call Handling)
For Automated Attendant Unscreened (UTRF) and Screened (STRF) Transfers
47-02-17
Enable Park and
Page
47-02-18
Paging Option
47-02-09
Auto Att Direct to
VM
0 (No)
0 (RNA)
0 (No)
If unanswered, caller hears greeting and can leave a
message.*1
0 (No)
0 (RNA)
1 (Yes)
Caller immediately hears greeting and can leave a message.
0 (No)
1 (IMM)
0 (No)
If unanswered, caller hears greeting and can leave a
message. *1
0 (No)
1 (IMM)
1 (Yes)
Caller immediately hears greeting and can leave a message.
1 (Yes)
0 (RNA)
0 (No)
STRF: If unanswered, caller hears greeting and can
leave a message. *1
UTRF: If unanswered, caller can dial 1 to leave a message or 2 to Park and Page. *2
1 (Yes)
0 (RNA)
1 (Yes)
Caller immediately hears greeting and can leave a message.
InMail Feature Manual
Result
2-195
P
SL1100
ISSUE 2.0 (R3.0)
Park and Page (Call Handling)
For Automated Attendant Unscreened (UTRF) and Screened (STRF) Transfers
47-02-17
Enable Park and
Page
47-02-18
Paging Option
47-02-09
Auto Att Direct to
VM
Result
1 (Yes)
1 (IMM)
0 (No)
Park and Page occurs immediately.
1 (Yes)
1 (IMM)
1 (Yes)
Caller immediately hears greeting and can leave a message.
*1. For a Screened Transfer (STRF) with a Next Call Routing Mailbox assigned, caller can dial 1 to leave a
message or 2 for other options.
*2. For an Unscreened Transfer (UTRF) with a Next Call Routing Mailbox assigned, caller can dial 1 to leave a
message, 2 to Park and Page, and 3 for other options.
P
System Availability
Terminals
All Terminals
Required Component(s)
CPU with PZ-VM21 Daughter Board
InMail CompactFlash and SL-VM-ADVANCE license
Related Features
Park
Paging, Internal
Guide to Feature Programming
Setting Up Park and Page for Extension:
Program
No.
Program Name
Input Data
Default
47-02-04
InMail Station Mailbox Options - Message Playback Order
0 (FIFO = first-in/ first-out, or oldest messages first).
1 (LIFO = last-in/ first-out, or
newest messages first)
0
47-02-09
InMail Station Mailbox Options - Auto Attendant
Direct to Voice Mail
0 = No (Disabled)
1 = Yes (Enabled)
0
47-02-14
InMail Station Mailbox Options - Next Call Routing Mailbox
Call Routing Mailbox Number (1
~ 3 digits, 00 ~ 32)
(00 = Undefined)
No entry (Entered by pressing
CLEAR)
1
47-02-17
InMail Station Mailbox Options - Enable Paging
0 = No (Disabled)
1 = Yes (Enabled)
0
2-196
Park and Page
ISSUE 2.0 (R3.0)
SL1100
Program
No.
47-02-18
Program Name
Input Data
InMail Station Mailbox Options - Paging Option
Default
0 = RNA
1 = Immediately
0
Setting Up Park and Page for a Group Mailbox:
Program
No.
Program Name
Input Data
47-06-07
Group Mailbox Subscriber Options - Auto Attendant Direct to Voice Mail
0 = No (Disabled)
1 = Yes (Enabled)
47-06-12
Group Mailbox Subscriber Options - Next Call
Routing Mailbox
0 ~ 32
(0 = Undefined)
Default
0
1
(Call Routing Mailbox
01)
By default, Call Routing
Mailbox numbers are
01 = 16.
47-06-15
Group Mailbox Subscriber Options - Enable Pag- 0 = No
ing
1 = Yes
0
47-06-16
Group Mailbox Subscriber Options - Paging Option
0
0 = RNA
1 = Immediate
Operation
To record your paging message refer to Table 2-11 Recording Your Paging Message on page 2-197.
Table 2-11 Recording Your Paging Message
Recording Your Paging Message
In these Instructions:
[Telephone Softkey]
To record your Paging Message:
1.
Log onto your Subscriber Mailbox.
2.
[More> + More> +
Page]
3.
Do one of the following:
a.
[Lstn]
Select Paging Message.
• Alternately dial PG (74).
Select to listen to the current Paging Message (if any).
• Alternately dial L (5).
#
b.
[Rec]
Exit the listen mode.
Select to record the Paging Message.
• Alternately dial R (7).
[Pause]
Select to pause recording.
• Alternately dial *.
[Resume]
Select to resume recording (if paused).
• Alternately dial *.
[Cncl]
Select to delete the recording.
• Alternately dial E (3).
[Done]
Select to confirm the recording and exit the recording mode.
• Alternately dial # .
c.
[Del]
Select to delete the Paging Message.
• Alternately dial E (3).
d.
[Back]
Select to go back to the Mailbox Main Menu.
• Alternately dial #.
InMail Feature Manual
2-197
P
SL1100
ISSUE 2.0 (R3.0)
To set your call handling options refer to Table 2-12 Setting the Call Handling Options on page 2-198.
Table 2-12 Setting the Call Handling Options
Setting the Call Handling Options
In these Instructions:
[Telephone Softkey]
To set your Call Handling options:
• This includes Automated Attendant Direct to Voice Mail as well as Park and Page.
P
1.
Log onto your Subscriber Mailbox.
2.
[More> + Setup]
Select Mailbox Options. (You are at the Mailbox Options Menu).
• Alternately dial OP (67).
[CallH]
Select Call Options. (You are at the Call Handling Options Menu).
• Alternately dial CO (26).
3.
Do one of the following:
a.
[DVM]
Select to turn Automated Attendant Direct to Voice Mail on or off.
• Alternately dial O (6).
[Paging]
Select to turn Park and Page on or off.
• Alternately dial E (3).
[Back]
Select to go back to the Mailbox Options Menu.
To retrieve a call parked in a personal parked orbit refer to Table 2-13 Picking Up a Parked Call on
page 2-198.
Table 2-13 Picking Up a Parked Call
Picking Up a Parked Call
In these Instructions:
[Telephone Softkey]
To retrieve a call parked in a Personal Orbit:
1.
Dial * * .
2.
Dial the number of the extension at which the call is parked.
2-198
Park and Page
ISSUE 2.0 (R3.0)
SL1100
Programming Voice Mail
Description
You can program (customize) InMail using the PCPro and WebPro programming applications. You
can also do limited programming from the System Administrator's mailbox.
P
Related Features
System Administrator on page 2-222
The System Administrator can do limited InMail programming, such as recording Automated Attendant
announcements, recording mailbox names, and deleting messages from mailboxes.
InMail Feature Manual
2-199
SL1100
ISSUE 2.0 (R3.0)
Programming
See Description at the beginning of this feature.
Operation
See Description at the beginning of this feature.
P
2-200
Programming Voice Mail
ISSUE 2.0 (R3.0)
SL1100
Quick Message
Description
Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit
(normally *) followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick
Message is enabled by default, it is an efficient way for experienced Automated Attendant callers to
leave messages. There is no need to dial an extension first. To make this option more readily
available to all Automated Attendant callers, consider having the active Instruction Menu describe how
to use the Quick Message option.
There are two Quick Message Dial Action Table actions:
• Quick Message with Greeting (REC1)
The caller hears the mailbox greeting followed by a beep and can leave message. If the greeting is
not recorded, the caller hears, "At the tone, you can leave your message for extension xxx (or name
if recorded). Start recording at the tone. When you are done, press the # key or hang up."
• Quick Message without Greeting (REC2)
The caller bypasses the mailbox greeting (hearing "Recording" and a beep instead) and can leave a
message. This is typically used with a Next Call Routing Mailbox when the caller is asked to dial a
digit (e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) is heard again.
Related Features
Dial Action Table on page 2-58
After the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
Next Call Routing Mailbox on page 2-189
The Quick Message without Greeting option (REC2) is typically used when the Next Call Routing
Mailbox option allows the caller to dial a digit to leave a message. Otherwise, the caller hears the
mailbox greeting twice (once when initially accessing the mailbox and again when routed by the Next
Call Routing Mailbox).
InMail Feature Manual
2-201
Q
SL1100
ISSUE 2.0 (R3.0)
Programming
1.
Optionally set up a Quick Message with Greeting (REC1) Action.
Program
Number
Program Name
Description
47-13-01
Dial Action Tables:
REC1 Action - Quick Message
With Greeting (3) (REC1)
To have the caller leave a Quick Message at a specific extension,
the corresponding Number option should be the extension number.
To have the caller leave a Quick Message at any caller-dialed extension, the corresponding Number option should be IXXX.
To have the caller leave a Quick Message at a caller-dialed extension in a specific range, the corresponding Number option should
be XXX.
• For example, to allow callers to leave a Quick Message extensions 101 ~ 184, for key 3 enter REC1 for the Action and XXX for
the corresponding Number.
Q
By default, key 3 Action is REC1 and Number is IXXX.
2.
Optionally set up a Quick Message without Greeting (REC2) Action.
Program
Number
Program Name
Description
47-13-01
Dial Action Tables:
REC2 Action - Quick Message
Without Greeting (4) (REC2)
To have the caller leave a Quick Message at a specific extension,
the corresponding Number option should be the extension number.
To have the caller leave a Quick Message at any caller-dialed extension, the corresponding Number option should be IXXX.
To have the caller leave a Quick Message at a caller-dialed extension in a specific range, the corresponding Number option should
be XXX.
• For example, to allow callers to leave a Quick Message extensions 101 ~ 184, for key 3 enter REC2 for the Action and XXX for
the corresponding Number.
By default, key 3 Action is REC1 and Number is IXXX.
3.
Set the maximum message length for callers leaving a Quick Message in a mailbox.
Program
Number
47-01-04
Program Name
Non-Subscriber Message
Length
(Mbox Msg Length)
Description
Set the maximum length (1 ~ 4095 seconds) of recorded messages
for:
• Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox.
• Outside callers transferred by an extension user to a Subscriber
Mailbox.
By default, this option is 120 seconds.
2-202
Quick Message
ISSUE 2.0 (R3.0)
SL1100
Operation
Leaving a Quick Message
To leave a Quick Message after the Automated Attendant answers:
1. Dial *.
2. Dial the Subscriber Mailbox number.
3. Leave message and hang up.
- OR Leave message and dial #.
• Dialing # may provide you with additional dialing options. This depends on how the called mailbox Next Call Routing
Mailbox is set up.
Q
InMail Feature Manual
2-203
SL1100
ISSUE 2.0 (R3.0)
Record and Send a Message
Description
A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. Record
and Send a Message is the heart of the InMail voice messaging system. It allows coworkers to
efficiently stay in touch and exchange essential information without relying on message slips, memos,
or email.
Recording Options
R
While recording a message, a Subscriber Mailbox user has many recording options from which to
choose. The following table shows these options.
Message Recording Options
Option
Description
Options available while recording:
*
Pause/resume recording.
D (3)
Delete the recording.
#
End recording.
Dial 0 while recording to hear the list of options.
Related Features
Listening to Messages on page 2-149
While or after listening to a message, an extension user has many message handling options from
which to choose.
Programming
Not applicable.
Operation
Record and Send a Message
Log On to Subscriber Mailbox.
RS (77)
Record and send a message.
[Rec]
Enter the number of the mailbox to receive the message.
#
Start recording.
[Contd]
Options available while recording.
*
2-204
Pause or restart recording.
[Resume]
[Pause]
Record and Send a Message
ISSUE 2.0 (R3.0)
SL1100
Record and Send a Message
*
[Exit]
#
D (3)
Delete recording.
[Cncl]
#
End the recording.
[Done]
Back up and re-enter the mailbox number.
[MBOX]
Exit without recording and go back to the Mailbox Main Menu.
Exit without recording and go back to the Mailbox Main Menu.
[Exit]
R
InMail Feature Manual
2-205
SL1100
ISSUE 2.0 (R3.0)
Remote Programming
Description
You can remotely program (customize) InMail using the PCPro and WebPro programming
applications. You can also do limited remote programming from the System Administrator's mailbox.
Refer to InMail system documentation for more information.
R
Related Features
None
Programming
None
Operation
None
2-206
Remote Programming
ISSUE 2.0 (R3.0)
SL1100
Routing Mailbox
Description
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial
Action Table) and announcements are available to Automated Attendant callers. By default, InMail
provides 32 Call Routing Mailboxes (1 ~ 32). However, you can assign any Routing Mailboxes as a
Call Routing Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The
Automated Attendant can automatically answer the telephone system incoming calls, play an
Instruction Menu message, and provide dialing options to callers. There are three major Automated
Attendant components:
• Answer Table on page 2-17
The Answer Table determines how the Automated Attendant answers outside calls on each trunk,
according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call
Routing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its
Default Mailbox to determine routing.
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30 AM to 5:00 PM.
• Routing Mailbox on page 2-207
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the
Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing
options.
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30 AM to
5:00 PM. This schedule and the Default Mailbox both use Call Routing Mailbox 531.
• Dial Action Table on page 2-58
After the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default InMail Automated Attendant configuration.
InMail Feature Manual
2-207
R
ISSUE 2.0 (R3.0)
SL1100
DIL to Voice Mail Master (200)
22-02-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
InMail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
R
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
47-12 Answer Schedules
47-11-03 Default Mailbox
Call Routing Mailbox 1
47-08 Call Routing Mailbox Options
Dial Action Table 1
47-13 Dial Action Tables
All calls route to Call Routing Mailbox 1
Schedule 1 active M-F 8:30 AM - 5:00 PM
Default Mailbox active all other times
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
the active Call Routing Mailbox.
Dial Action Table 1 Dialing Options:
Dial an extension number, or
O for the operator.
Related Features
Answer Table on page 2-17
The Call Routing Mailbox associates specific dialing options (Dial Action Table) with an Answer Table.
Automated Attendant on page 2-29
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Routing Mailbox on page 2-207
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to
Automated Attendant Callers.
2-208
Routing Mailbox
ISSUE 2.0 (R3.0)
SL1100
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
System Administrator on page 2-222
The System Administrator can record the Instruction Menu for a Call Routing Mailbox. See Operation
below.
Programming
1.
Set up the Call Routing Mailbox.
Program
Number
47-07-02
2.
Program Name
Routing Mailbox Type
(Mailbox Type)
R
Description
Enter 1 to assign the mailbox as a Call Routing Mailbox.
By default, Routing Mailboxes 1-8 are Call Routing Mailboxes and
9-32 are Announcement Mailboxes.
Record an Instruction Menu for the Call Routing Mailbox:
See Operation on page 2-210.
The default Instruction Menu is: “If you are calling from a touch tone phone...”
3.
Assign Dial Action Table to provide dialing options for this Call routing Mailbox:
Program
Number
47-08-01
Program Name
Dial Action Table
Description
Enter the Dial Action Table (e.g., 1) that provides the dialing options.
By default, all Call Routing Mailboxes use Dial Action Table 1.
4.
Change the amount of time Automated Attendant callers have to dial options:
See Automated Attendant on page 2-29 for more.
Program
Number
47-08-03
Program Name
Time Limit for Dialing Commands
(Dialing Timeout)
Description
Enter the new timeout duration (0-99 seconds).
By default, Automated Attendant callers have 5 seconds to dial
commands.
When the timeout duration is exceeded or is not programmed, the
following actions occur:
• When a Timeout action is programmed, the call routes to that
destination.
• When a Timeout action is not programmed, the Instruction Menu
repeats 3 times and then InMail hangs up.
InMail Feature Manual
2-209
SL1100
5.
ISSUE 2.0 (R3.0)
Set the Maximum Length of Instruction Menus:
Program
Number
47-01-03
Program Name
Incoming Message Length
(Subs Msg Length)
Description
This sets the maximum message length (1-4095 seconds) for Instruction Menus.
The default setting is 120 seconds.
Operation
R
Recording an Instruction Menu for a Call Routing Mailbox
Log On to System Administrator’s mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
I (4)
Select Instruction Menus.
[Instr]
Enter the Call Routing Mailbox number (001 ~ 008).
L (5)
Listen to the current Instruction Menu (if any).
[Lstn]
#
R (7)
Exit listen mode.
Record a new Instruction Menu.
[Rec]
Record message.
#
0
2-210
*
Pause or restart recording.
[Resume]
[Pause]
D (3)
Delete recording.
[Cncl]
#
Exit recording mode.
[Done]
D (3)
Delete the Instruction Menu.
[Del]
#
Go back to the System Administrator options.
[Exit]
Go back to the System Administrator options.
[Exit]
Plays Help message.
Routing Mailbox
ISSUE 2.0 (R3.0)
SL1100
Screened Transfer
Description
Screened Transfer is an Automated Attendant option that allows callers to directly dial system
extensions. Screened Transfer (and its related feature Unscreened Transfer) allows the InMail
Automated Attendant to transfer outside calls to system extensions without the need for a live
receptionist or operator. It is similar to telephone system screened transfers in which the transferring
party controls the transfer. After an Automated Attendant caller dials an extension, InMail calls
(screens) the destination extension to see if the transfer can go through.
• If the destination is busy or in DND, the Automated Attendant doesn't extend the call and
immediately provides the caller with additional options.
• If the destination is available, the Automated Attendant rings it. If the destination answers, the call
goes through. If the destination doesn't answer within a preset interval, the Automated Attendant
does not extend the call and provides the caller with additional options.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfers allow Automated Attendant callers to directly dial system
extensions. The following summarizes the differences between these two types of Automated
Attendant transfer.
• With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and
display the incoming Caller ID data (if provided by telco and enabled in programming). Screened
Transfers ring like Intercom calls and do not display Caller ID until the call is answered.
• Both Screened and Unscreened Transfers route unanswered calls to the subscriber's greeting
(recorded or default) so the caller can leave a message. However, only Screened Transfer allows
the caller to dial 2 to reach the Next Call Routing Mailbox options (if programmed).
Screened Transfer and Inactive Mailboxes
Screened Transfer to an extension can occur only if the destination extension has an active mailbox. If
the extension's mailbox is inactive, the Automated Attendant caller hears: "That is an invalid entry,"
and returns to the Automated Attendant.
Screened Transfer (TRF) Operation
Call = Call answered by the Automated Attendant
Extension = Extension dialed by Automated Attendant caller
If Auto Attendant Direct to Voice Mail is off, see Auto Attendant Direct to Voice Mail on page 2-24 for more information.
Extension Idle
With Active
1.
Greeting Recorded
2.
Places a screened (Intercom)
call to extension.
• If answered, transfers call.
If unanswered*1
• With no Next Call Routing
Mailbox, caller hears greeting and can leave a message.
• With a Next Call Routing
Mailbox, caller can dial 1 to
leave a message or 2*2 for
other options.
InMail Feature Manual
Extension Busy
Extension in DND
When busy:
When in DND:
• With no Next Call Routing Mail• With no Next Call Routing Mailbox, caller hears greeting and
box, caller hears greeting and
can leave a message.
can leave a message.
• With a Next Call Routing Mailbox, • With a Next Call Routing Mailcaller can dial 1 to leave a mesbox, caller can dial 1 to leave a
sage or 2*2 for other options.
message or 2*2 for other options.
2-211
S
ISSUE 2.0 (R3.0)
SL1100
Screened Transfer (TRF) Operation
With Active
Greeting Not
Recorded
1.
2.
Places a screened (Intercom)
call to extension.
• If answered, transfers call.
If unanswered*1 :
• With no Next Call Routing
Mailbox, InMail prompts caller to leave a message.
• With a Next Call Routing
Mailbox, caller can dial 1 to
leave a message or 2*2 for
other options.
When busy:
When in DND:
• With no Next Call Routing Mail• With no Next Call Routing Mailbox, InMail prompts caller to
box, caller hears greeting and
leave a message.
can leave a message.
• With a Next Call Routing Mailbox, • With a Next Call Routing Mailcaller can dial 1 to leave a mesbox, caller can dial 1 to leave a
sage or 2*2 for other options.
message or 2*2 for other options.
If Auto Attendant Direct to Voice Mail is on, see Auto Attendant Direct to Voice Mail on page 2-24 for more information.
Extension Idle
S
With Active
1.
Greeting Recorded or not
recorded
Extension Busy
Extension in DND
Sends call immediately to mailbox:
• Plays greeting.
• Prompts caller to start recording.
*1. After 47-08-02 Screened Transfer Timeout interval.
*2. Dialing 2 routes the call to the Next Call Routing Mailbox for additional dialing options. See Next Call
Routing Mailbox on page 2-189.
Related Features
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-29
The Answer Table determines how the Automated Attendant answers calls.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
You cannot program a Call Routing Mailbox as a Screened Transfer (TRF) Dial Action Table
destination.
Caller ID on page 2-41
InMail provides Caller ID data for a Screened Transfer call after it is answered.
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Forced Unscreened Transfer on page 2-104
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to
Unscreened Transfers.
Unscreened Transfer on page 2-231
After an Automated Attendant caller dials an extension, InMail immediately transfers the call to the
destination and hangs up.
2-212
Screened Transfer
ISSUE 2.0 (R3.0)
SL1100
Programming
1.
Assign the TRF action to a key on the active Dial Action Table.
Program
Number
47-13-01
Program Name
Dial Action Tables:
TRF Action - Screened Transfer (1) (TRF)
Description
Normally, the corresponding Number option should be XXX. Note
the key you choose for this action is the first digit of the called extension.
• For example, to allow callers to place Screened Transfers to extensions 101 ~ 184, for key 3 enter TRF for the Action and XXX
for the corresponding Number.
To have Screened Transfer call a specific extension, the corresponding Number option should be that extension number. The caller then dials that single digit to reach the extension.
• For example, to have callers dial 8 to reach extension 303, for
key 8 enter TRF for the Action and 303 for the corresponding
Number.
By default, key 1 Action is UTRF and Number is XXX. This means
that Automated Attendant callers can place Unscreened Transfers
to extensions 101 ~ 184.
2.
Set how long a Screened Transfer rings an unanswered extension before recalling to the
Automated Attendant.
Program
Number
47-08-02
Program Name
Screened Transfer Timeout
(Scrn Trf Timeout)
Description
Set how long a Screened Transfer (TRF) from the Automated Attendant rings (0 ~ 255 seconds) an unanswered extension before
recalling.
Be sure that the 24-02-04 Transfer Recall Time is longer than the
setting of this option. If the Transfer Recall is shorter, Screened
Transfers recalls the same as Unscreened Transfers.
By default, this option is 15 seconds.
Operation
Not applicable.
InMail Feature Manual
2-213
S
SL1100
ISSUE 2.0 (R3.0)
Security Code
Description
A mailbox can have a security code to protect it from unauthorized access. A Security Code must
have 4 digits, using 0 ~ 9. If a subscriber wants to keep their mailbox private, they can enter a Security
Code. No one else can use the subscriber's mailbox, unless they know the code.
S
After a subscriber sets their Security Code, they can choose to make it required for all logons or just
remote logons. When enabled for all logons the subscriber must always enter their Security Code to
access voice mail, even from their own extension. If enabled just for remote logons, the subscriber can
go right into voice mail from their own telephone. However, the Security Code is still required from
another extension or from outside the system.
The Security Code logon option is a convenience for those who normally leave their office locked or
otherwise secure. Those who work in open areas should normally set their mailbox to always require a
Security Code.
Conditions
• The new Security Code setting requires the SL-VM-ADVANCE LIC license (1015).
• Security Code settings can be changed using the Telephone Mailbox Option Interface or via End
User Web Pro.
Related Features
System Administrator on page 2-222
The System Administrator can delete a mailbox security code.
Programming
Program
Number
Program Name
Assigned Data
47-02-25
InMail Station Mailbox Options - Security Code Option
0 = Always
1 = Remote Logon only
Default = 0
47-06-23
InMail Group Mailbox Options - Security Code Option 0 = Always
1 = Remote Logon only
Default = 0
Operation
Changing or Deleting a Security Code (From your Subscriber Mailbox)
Log On to Subscriber Mailbox.
2-214
Security Code
ISSUE 2.0 (R3.0)
SL1100
Changing or Deleting a Security Code (From your Subscriber Mailbox)
OP (67)
Access the Mailbox Options Menu.
[Not applicable]
S (7)
Access the Security Code options.
[Sec]
Enter new Security Code (4 digits).
C (2)
Accept Security Code entry and go back to the Mailbox Options Menu.
[OK]
I (4)
Do not accept Security Code entry and go back to the Security Code options
Menu.
[Clear]
N (6)
Accept security code and require security code entry for remote log only.
R (7)
Accept security code and require security code entry for both internal and remote log on.
[Exit]
0
Exit to the Mailbox Options menu without changing your Security
Code.
*
Optionally delete your Security Code and go back to the Mailbox Options Menu.
[Del]
#
Exit to the Mailbox Options Menu without making any changes to your Security Code.
[Exit]
Plays Help message.
Deleting a Security Code (From your System Administrator's Mailbox)
Log On to System Administrator's mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
S (7)
Select Subscriber Mailbox Maintenance options.
[Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
0
*
Delete mailbox Security Code.
[Del]
#
Go back to System Administrator options.
[Exit]
Plays Help message.
InMail Feature Manual
2-215
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ISSUE 2.0 (R3.0)
SL1100
Single Digit Dialing
Description
An Automated Attendant caller can press a single key to route to an extension, route to another
destination, or use an InMail feature. Single Digit Dialing simplifies the Automated Attendant since the
caller dials a single digit to reach an extension or use an option. If you set up Single Digit Dialing, be
sure to customize the active Instruction Menu so it describes which digits the caller should dial to use
the available options.
S
All of the features in the following Dial Action Table Key Action Summary table are accessible from a
single Dial Action Table digit.
Table 2-14 Dial Action Table Key Action Summary
Action
Description
Feature Reference
TRF
Screened Transfer (1)
Allows an Automated Attendant caller to place a Screened Transfer to an extension.
InMail calls (screens) the destination to see if the call can go through.
Screened Transfer on
page 2-211
UTRF
Unscreened Transfer (2)
Allows an Automated Attendant caller to place an Unscreened Transfer to an extension. InMail transfers the call the destination and then hangs up.
Unscreened Transfer on page 2-231
REC1
Quick Message with Greeting (3)
Allows an Automated Attendant caller to leave a Quick Message at an extension. The
caller hears the extension personal greeting.
Quick Message on
page 2-201
REC2
Quick Message without Greeting (4)
Allows an Automated Attendant caller to leave a Quick Message at an extension. The
caller does not hear the extension personal greeting.
Quick Message on
page 2-201
LOGON
Log On to Voice Mail (5)
Allows an Automated Attendant caller to log on to a mailbox, either directly or one of
their choosing.
Log On to Voice
Mail on page 2-154
Hang Up
Hang Up (6)
InMail says "Goodbye" and hangs up.
Hang Up on
page 2-121
GOTO
Go to a Mailbox (7)
Allows an Automated Attendant caller to route to another mailbox.
Go To A Mailbox on
page 2-106
UND
Undefined Routing (0)
This action provides no routing.
Not applicable
Related Features
Instruction Menu on page 2-143
The active Instruction Menu should describe the Single Digit Dialing options.
Also refer to Table 2-14 Dial Action Table Key Action Summary on page 2-216.
Programming
Refer to Table 2-14 Dial Action Table Key Action Summary on page 2-216.
2-216
Single Digit Dialing
ISSUE 2.0 (R3.0)
SL1100
Operation
Refer to Table 2-14 Dial Action Table Key Action Summary on page 2-216.
S
InMail Feature Manual
2-217
SL1100
ISSUE 2.0 (R3.0)
Station Mailbox
Description
Station Mailbox is one of three mailbox categories: Personal, Group and Undefined. Personal Mailbox
is the category of mailboxes assigned to stations (extensions). All Personal Mailboxes are Subscriber
Mailboxes.
For more on the options available to Station Mailboxes, see Subscriber Mailbox on page 2-219.
S
Related Features
Group (Shared) Mailbox on page 2-112
Group Mailbox is a category of mailboxes normally used for Department Group overflow.
Programming
See Subscriber Mailbox on page 2-219.
Operation
See Subscriber Mailbox on page 2-219.
2-218
Station Mailbox
SL1100
ISSUE 2.0 (R3.0)
Subscriber Mailbox
Description
A Subscriber Mailbox is the mailbox assigned to a telephone system extension. The telephone
assigned to the Subscriber Mailbox is called the subscriber’s extension. When an extension user
accesses their voice mail, they are using their Subscriber Mailbox. It provides the InMail voice
messaging services. For a brief overview of the features available at a Subscriber Mailbox, review the
Related Features below. Then, go to the individual feature to find out how it operates and what
programming is required to make it work.
At system startup, InMail automatically assigns a Subscriber Mailbox to extensions 101 ~ 164. All
other extensions do not have Subscriber Mailboxes automatically assigned. Refer to Programming on
page 2-220.
Related Features
Automated Attendant on page 2-29
The Automated Attendant can route callers to a Subscriber Mailbox.
Auto Attendant Direct to Voice Mail on page 2-24
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to a subscriber’s
mailbox. Their phone does not ring for calls from the Automated Attendant.
Auto Erase or Save on page 2-26
After a subscriber listens to a message in their Subscriber Mailbox, InMail can automatically delete or
archive the message.
Greeting on page 2-108
A Subscriber Mailbox user can record a personalized greeting for their mailbox. Callers to the user’s
mailbox hear the prerecorded personalized greeting.
Listening to Messages on page 2-149
Review this feature to learn which features are available to a subscriber while listening to messages.
Make Call on page 2-164
To simplify returning outside calls, InMail can ask the caller leaving a message to enter their phone
number prior to leaving the message. The subscriber can then dial MC to call the person back.
Main Menu on page 2-162
The Main Menu provides access to the features available to a Subscriber Mailbox.
Message Listen Mode on page 2-174
Set the type of messages a subscriber will listen to when they dial L (5) after logging on to their
Subscriber Mailbox.
Message Notification on page 2-175
InMail Feature Manual
2-219
S
SL1100
ISSUE 2.0 (R3.0)
After activation, Message Notification dials up to 3 telephone numbers to let the user know they have
new Mailbox messages.
Message Playback Direction on page 2-181
Set the subscriber Mailbox message playback order.
Message Record on page 2-182
Review this feature to learn which features are available to a subscriber while recording and sending a
message.
Message Storage Limit on page 2-185
S
Set the maximum number of messages that can be left in the mailbox.
Next Call Routing Mailbox on page 2-189
The Next Call Routing Mailbox provides additional dialing options after a caller leaves a message in a
Subscriber Mailbox.
Security Code on page 2-214
If enabled, a subscriber must enter a security code before logging on to their Subscriber Mailbox.
System Administrator on page 2-222
A Subscriber Mailbox designated as a System Administrator provides the subscriber with unique
system administration abilities through the SA menu.
Unscreened Transfer on page 2-231
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to
Unscreened Transfers.
Programming
1.
Set up a Subscriber Mailbox.
Program
Number
47-02-01
Program Name
Mailbox Type
Description
Activate (1) the Personal Mailbox.
By default, Personal Mailboxes 1 ~ 8 are active (1). All other Station Mailboxes are inactive (0).
47-02-02
Mailbox Number
Assign the mailbox number to each active Subscriber mailbox. Normally, the mailbox number is the same as the extension number.
By default, mailboxes 1 ~ 64 correspond to mailbox numbers 101 ~
164. Mailboxes 65 ~ 120 = No entry.
2.
Check to be sure message waiting lamp is enabled for the Subscriber Mailbox.
Program
Number
47-02-08
Program Name
Message Waiting Lamp
(Update MW Lamp)
Description
Enter 1 (Yes) to enable Message Waiting lamp for each Subscriber
Mailbox.
By default, this option is 1 (Yes).
2-220
Subscriber Mailbox
ISSUE 2.0 (R3.0)
3.
SL1100
Set the maximum length of recorded messages left in the Subscriber Mailbox.
Program
Number
47-01-03
Program Name
Incoming Message Length
(Subs Msg Length)
Description
Set the maximum length (1 ~ 4095 seconds) of recorded messages
for:
• Subscriber Mailbox users dialing RS to record and send a message.
• Extension users leaving a message in a Subscriber Mailbox.
• Outside Automated Attendant callers accessing a mailbox via a
GOTO command and then dialing RS to record and send a message.
• Subscriber Mailbox Greetings.
• Announcement Messages.
• Call Routing Mailbox Instruction Menus.
By default, these messages are a maximum of 120 seconds.
4.
S
Set the maximum length of recorded Quick Messages left in the Subscriber Mailbox.
Program
Number
47-01-04
Program Name
Outgoing Message Length
(Mbox Msg Length)
Description
Set the maximum length (1 ~ 4095 seconds) of recorded messages
for:
• Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox.
• Outside callers transferred by an extension user to a Subscriber
Mailbox.
By default, these messages are a maximum of 120 seconds.
Operation
Not applicable.
InMail Feature Manual
2-221
ISSUE 2.0 (R3.0)
SL1100
System Administrator
Description
The System Administrator is a Subscriber Mailbox that has unique system administration features
such as recording Menus and deleting messages in a coworker's mailbox. The System Administrator
features are an essential part of InMail setup since they allow the recording of the system-wide
messages and provide Subscriber Mailbox maintenance. After logging on to their Subscriber Mailbox,
the System Administrator can use all of the features in the SA menu. The System Administrator
Options table below shows these options.
S
Table 2-15 System Administrator Options
Menu Option
1st Sub
Menu
2nd Sub
Menu
SA (72)
[N/A]
Description
For more, see:
Access the System Administration Options.
I (4)
[Instr]
Record, listen to or delete an Instruction Menu.
Instruction Menu on
page 2-143 .
A (2)
[Annc]
Record, listen to or delete an Announcement Menu.
Announcement Message on page 2-13.
S (7)
[Subs]
Access the Subscriber Maintenance Menu.
DA (32)
[Msgs]
Delete all messages in a mailbox.
Erasing All Messages on page 2-90.
DG (34)
[Greet]
Delete the Greeting.
Greeting on
page 2-108.
DN (36)
[Name]
Delete the Mailbox name.
Mailbox Name on
page 2-158.
S (7)
[Sec]
Delete the Mailbox security code.
Mailbox Security Code
Delete on page 2-161.
N (6)
[RcNam]
Record, listen to or delete the mailbox name.
Mailbox Name on
page 2-158.
V (8)
[Info]
Hear InMail prompt version number.
O (6)
[Sched]
To change the Answering Schedule Override for a table.
Answer Schedule Override on page 2-14.
L (5)
[Dlist]
Create, delete and edit Message Distribution Lists.
Distribution List on
page 2-74.
3
[MboxAn]
Record, listen to or delete a Mailbox Announcement
message.
Mailbox Announcement
Message on
page 2-156.
Related Features
Subscriber Mailbox on page 2-219
Only a Subscriber Mailbox can be a System Administrator.
2-222
System Administrator
ISSUE 2.0 (R3.0)
SL1100
Programming
1.
Designate a Subscriber Mailbox as a System Administrator.
Program
Number
47-02-12
Program Name
System Administrator
Description
Enter 1 (Yes) to designate the Subscriber Mailbox as a System Administrator.
By default, this option is 1 (Yes) at extension 101 and 0 (No) at all
other extensions.
S
Operation
Refer to the individual features referenced in the Table 2-15 System Administrator Options on
page 2-222 .
Table 2-16 Accessing the System Administrator Options
Log On to System Administrator's Mailbox.
SA (72)
Access the System Administrator Menu.
[Not applicable]
• Turn to Table 2-15 System Administrator Options on page 2-222 for more.
0
Plays Help message.
InMail Feature Manual
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ISSUE 2.0 (R3.0)
System Administrator Mailbox
Description
A System Administrator Mailbox is a Subscriber Mailbox in which you have enabled the System
Administrator option. This provides the subscriber with system administration abilities. InMail can have
multiple System Administrator Mailboxes. Turn to System Administrator on page 2-222 for more.
S
Related Features
Subscriber Mailbox on page 2-219
Only a Subscriber Mailbox can be a System Administrator.
System Administrator on page 2-222
The System Administrator has unique system administration functions, such as recording Welcome
Messages and Instruction Menus, and deleting messages in a coworker's mailbox.
Programming
1.
Designate a Subscriber Mailbox as a System Administrator.
Program
Number
47-02-12
Program Name
System Administrator
Description
Enter 1 (Yes) to designate the Subscriber Mailbox as a System Administrator.
By default, this option is 1 (Yes) at extension 101 and 0 (No) at all
other extensions.
2.
Refer to System Administrator on page 2-222 for more programming details.
Operation
See Table 2-16 Accessing the System Administrator Options on page 2-223.
2-224
System Administrator Mailbox
ISSUE 2.0 (R3.0)
SL1100
System Re-initialization
Description
Initializing the telephone system automatically initializes all InMail programming. You may want to do
this if the site requirements significantly change and it is easier to start over from default than remove
all your custom programming. Re-initializing InMail returns all programmed options to their default
values.
Re-initializing the telephone system returns all programmed options to their factory set (default) values. Any site specific programming you have done is erased following re-initialization.
To initialize (erase) Subscriber Mailbox Security Codes and all recordings, use a System Administrator
Mailbox.
Related Features
System Administrator on page 2-222
The System Administrator can delete Subscriber Mailbox security codes as well as InMail recorded
messages.
Programming
To initialize (Cold Start) the telephone system:
1.
Make sure the system (not InMail) CompactFlash card is not installed.
The system does not boot correctly if the system CompactFlash card is installed.
2.
3.
Push the power button to Off.
Wait 10 seconds before going to the next step.
This gives the system time to complete the shutdown process.
4.
5.
6.
Press and hold the LOAD button (S1), then turn the power switch to On.
Continue to hold down the LOAD button (S1) for at least 3 seconds.
Release the LOAD button (S1).
The system restarts in about 2 minutes.
When the system restarts, the RUN LED flashes Blue.
To delete recorded messages and Subscriber Mailbox Security Code refer to System Administrator on
page 2-222.
The recorded messages include:
• Instruction Menus
• Announcement Mailbox messages
• Messages left in a Subscriber Mailbox
• Subscriber Mailbox greetings
• Subscriber Mailbox names
InMail Feature Manual
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S
SL1100
ISSUE 2.0 (R3.0)
Operation
Not applicable.
S
2-226
System Re-initialization
ISSUE 2.0 (R3.0)
SL1100
Time and Date
Description
Since InMail is completely integrated with the telephone system software, the InMail time and date is
the same as the phone system time and date. Since time and date is used on telephone displays and
with the Auto Time Stamp and Time and Date Stamp features, be sure to set it accurately. To change
the time and date, use the system programmable options. See Programming below. The Time and
Date is retained if the telephone system power should fail or the system resets.
In addition, a Subscriber Mailbox user can hear the time and date when they call their mailbox.
T
Related Features
Auto Time Stamp on page 2-27
After a user listens to a message, InMail can optionally announce the time and date the message was
left.
Time and Date Stamp on page 2-228
An extension can listen to a message and dial TI to hear the time when the message was sent.
Programming
1.
To set the system time and date from system programming:
Program
Number
10-01-01
2.
Program Name
Time and Date
Description
Set the system Time and Date.
To set the system time from a system telephone:
• Press Speaker key.
• Dial 728.
• Dial two digits for the hour (24 hour clock, 13 = 1:00 PM).
• Dial two digits for the minutes (00-60).
• Press Speaker key to hang up.
Operation
Hearing the Current Time and Date
Log On to Subscriber Mailbox.
TI (84)
0
Access the Time and Date option.
• InMail plays the time and date, and then returns you to the mailbox Main Menu.
Plays Help message.
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ISSUE 2.0 (R3.0)
Time and Date Stamp
Description
While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date when
the message was left. This is a handy option while reviewing messages. The subscriber can just dial a
code to find out when the message arrived.
Time and Date Stamp with Caller ID
T
With Caller ID installed, a mailbox user can dial TI while listening to a message to hear the time when
the message was sent, as well as the caller's number.
Related Features
Auto Time Stamp on page 2-27
After a user listens to a message, InMail can optionally announce the time and date when the
message was left.
Caller ID on page 2-41
With Caller ID installed and programmed, the Time and Date Stamp also includes the caller's number.
Listening to Messages on page 2-149
Turn to this feature for additional listening options.
Time and Date on page 2-227
You can set the system time from system programming or from a system extension. You can set the
date only from system programming.
Programming
To get Time and Date Stamp with Caller ID, be sure Caller ID is properly installed and programmed in
the connected telephone system.
Operation
Hearing the Time and Date when a Message was Left
Log On to Subscriber Mailbox.
L (5)
Access the Message Listen mode.
[Lstn]
TI (84)
0
2-228
Hear the time and date when the message was sent.
• Turn to Listening to Messages on page 2-149 for more on your listening options.
Plays Help message.
Time and Date Stamp
ISSUE 2.0 (R3.0)
SL1100
Transfer to a Mailbox
Description
An extension user can transfer their active call to a coworker's mailbox. This lets the caller leave a
personal message for the coworker. Transfer to a Mailbox is one of the big conveniences of InMail
since the caller can state their business and not have to call back later. It saves the caller time and
cuts down on unnecessary telephone system call processing. Transfer to a Mailbox is frequently used
by attendants and receptionists as well as other coworkers.
T
Related Features
Auto Attendant Direct to Voice Mail on page 2-24
When enabled, Auto Attendant Direct to Voice Mail automatically sends all calls from the Automated
Attendant to the subscriber's mailbox.
Screened Transfer on page 2-211
Automated Attendant Screened Transfers can automatically transfer an outside caller to an extension.
Unscreened Transfer on page 2-231
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an
extension.
Programming
Not applicable.
Operation
Transferring your call to a Coworker's Mailbox
To transfer your active call to a coworker's mailbox:
1. Press Transfer key.
2. Press the Voice Mail key.
3. Dial your coworker's mailbox number (e.g., 201 for extension 201).
4. Press Speaker key to hang up.
• To optionally transfer a call to coworker mailbox without first ringing their phone, press the Voice Mail key before dialing their mailbox number. (This is the only procedure you can use to transfer to a Guest Mailbox.)
• To transfer a call to a coworker mailbox from a single line telephone, use the following procedure:
Hookflash + Dial *8 + Dial the coworker's mailbox + Hang up.
To transfer your active call and leave a message:
1. Press Transfer key.
2. Dial your coworker's mailbox number (e.g., 201 for extension 201).
3. Dial 8.
4. Leave a message and hang up.
This procedure can be used for any telephone.
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Undefined Routing
Description
An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is
no routing defined. When an Automated Attendant caller dials a digit and no routing is assigned,
InMail plays: “That is an invalid entry.” InMail then repeats the dialing options (Instruction Menu) to the
caller. If a Dial Action Table key assignment has no function, you should normally leave it undefined.
By default, keys 2, 4, 5, 6, 7, and 8 have Undefined Routing.
U
Related Features
Dial Action Table on page 2-58
Undefined Routing is a Dial Action Table Action.
Instruction Menu on page 2-143
The active Call Routing Mailbox's Instruction Menu repeats after a caller dials a digit with an
Undefined Routing.
Programming
1.
To set up an Undefined Routing for a Dial Action Table:
Program
Number
Program Name
47-13-01
Dial Action Tables:
UND Action - Undefined Routing (0) (UND)
Description
For a key that should have an Undefined Routing, the Action entry
should be UND. There is no corresponding Number option entry.
By default, keys 2, 4, 5, 6, 7 and 8 have Undefined Routing.
Operation
Not applicable.
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Undefined Routing
ISSUE 2.0 (R3.0)
SL1100
Unscreened Transfer
Description
Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system
extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the InMail
Automated Attendant to transfer outside calls to system extensions without a live receptionist or
operator. It is similar to telephone system unscreened transfers in which the transferring party
immediately extends the call. After an Automated Attendant caller dials an extension, InMail transfers
the call to the destination and hangs up. Any recalls or additional routing are handled by the telephone
system - just as with any other unscreened transfer.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfers allow Automated Attendant callers to directly dial system
extensions. The following summarizes the differences between these two types of Automated
Attendant transfer.
• With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and
display the incoming Caller ID data (if provided by telco and enabled in programming). Screened
Transfers ring like Intercom calls and do not display Caller ID until the call is answered.
• Both Screened and Unscreened Transfers route unanswered calls to the subscriber's greeting
(recorded or default) so the caller can leave a message. However, only Screened Transfer allows
the caller to dial 2 to reach the Next Call Routing Mailbox options (if programmed).
Unscreened Transfer and Inactive Mailboxes
An Unscreened Transfer goes through to the destination extension even if the destination doesn't
have an active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns
to the Automated Attendant.
Unscreened Transfer (UTRF) Operation
• Call = Call answered by the Automated Attendant
• Extension = Extension dialed by Automated Attendant caller
If Auto Attendant Direct to Voice Mail is off, see Auto Attendant Direct to Voice Mail on page 2-24.
Extension Idle
With Active
Transfers call to extension.
Greeting Recor- • If answered, connects call (just
ded
like a phone system transfer).
• If unanswered*1 in a default
phone system, plays greeting
(so caller can start recording).*2
With Active
Greeting Not
Recorded
Extension Busy
1.
2.
3.
Extension in DND
Transfers call to extension.
1.
Retrieves call.
2.
3.
If unanswered *1 in a default
phone system, plays greeting
(so caller can start recording).*2
Transfers call to extension.
Retrieves call.
If unanswered *1 in a default
phone system, plays greeting
(so caller can start recording).*2
Transfers call to extension.
Transfers call to extension.
Transfers call to extension.
• If answered, connects call (just
• If answered, connects call (just • If answered, connects call (just
like a phone system transfer).
like a phone system transfer).
like a phone system transfer)
• If unanswered*1 in a default
• If unanswered*1 in a default
• If unanswered*1 in a default
phone system, plays name (if rephone system, plays name (if
phone system, plays name (if recorded) or extension number. Inrecorded) or extension number.
corded) or extension number. InMail then prompts caller to leave
InMail then prompts caller to
Mail then prompts caller to leave
a message.*2
leave a message.*2
a message.*2
If Auto Attendant Direct to Voice Mail is on, see Auto Attendant Direct to Voice Mail on page 2-24.
Extension Idle
InMail Feature Manual
Extension Busy
Extension in DND
2-231
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ISSUE 2.0 (R3.0)
SL1100
Unscreened Transfer (UTRF) Operation
With Active
Sends call immediately to mailbox:
Greeting Recor- • Plays greeting.
ded
• Prompts caller to start recording.
With Active
Greeting Not
Recorded
*1. After 24-02-04 Transfer Recall Time.
*2. Custom phone system programming may redirect the unanswered call (for example, to a hunt group or
another extension).
U
Related Features
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-29
The Answer Table determines how the Automated Attendant answers calls.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Caller ID on page 2-41
InMail provides Caller ID data for an Unscreened Transfer as the call is ringing.
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
You cannot program a Call Routing Mailbox as an Unscreened Transfer (UTRF) Dial Action Table
destination.
Forced Unscreened Transfer on page 2-104
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to
Unscreened Transfers.
Next Call Routing Mailbox on page 2-189
The Next Call Routing settings for a Subscriber Mailbox may provide additional options after the caller
leaves a message.
Screened Transfer on page 2-211
After an Automated Attendant caller dials an extension, InMail calls (screens) the destination
extension to see if the transfer can go through.
2-232
Unscreened Transfer
ISSUE 2.0 (R3.0)
SL1100
Programming
1.
Assign the UTRF action to a key on the active Dial Action Table.
Program
Number
Program Name
47-13-01
Dial Action Tables: UTRF Action - Unscreened Transfer (2)
(UTRF)
Description
Normally, the corresponding Number option should be XXX. Note
that the key you choose for this action is the first digit of the called
extension number.
• For example, to allow callers to place Unscreened Transfers to
extensions 101 ~ 184, for key 3 enter UTRF for the Action and
XXX for the corresponding Number.
To have Unscreened Transfer call a specific extension, the corresponding Number option should be that extension's number. The
caller then dials that single digit to reach the extension.
• For example, to have callers dial 8 to reach extension 303, for
key 8 enter UTRF for the Action and 303 for the corresponding
Number.
By default, key 0 and TIMEOUT are both UTRF actions to 101. In
addition, key 3 is a UTRF action to XXXX.
2.
Optionally set the telephone system Transfer Recall interval.
Program
Number
24-02-04
Program Name
Transfer Recall Time
Description
Unanswered Unscreened Transfers route to the extension mailbox
after this interval (0 ~ 64800 seconds).
By default, this interval is 30 seconds.
Operation
Not applicable.
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ISSUE 2.0 (R3.0)
SL1100
Voice Mail Overflow
Description
V
The telephone system can automatically reroute unanswered outside calls to the InMail Automated
Attendant. Voice Mail Overflow ensures that InMail picks up calls that do not go through. This allows
callers to leave a message rather than having to call back later. Voice Mail can be the overflow
destination for the following types of calls:
• Direct Inward Line (DIL) Overflow
A trunk that directly rings an extension can overflow to that extension's mailbox if not answered.
• Incoming Ring Groups
A trunk ringing an extension's line keys can overflow to the InMail Automated Attendant.
• Department Calling Groups
A call to a Department Group master (pilot) number can overflow to InMail if unanswered. The
overflow destination is the Group Mailbox assigned to the Department Group. The Group Mailbox
can be a:
- Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is unanswered.
- Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their call is
unanswered. The Announcement Mailbox can then hang up or provide additional dialing options.
- Subscriber Mailbox
The Department Group caller can leave a message in the group master mailbox. A Member of the
group can then retrieve the message later on.
The call into the Department Group can be one of the following:
- A Direct Inward Line to the Department Group master (pilot) number.
- A Screened Transfer from the InMail Automated Attendant to the Department Group master (pilot)
number.
- An Unscreened Transfer from the InMail Automated Attendant to the Department Group master
(pilot) number.
Related Features
Answer Table on page 2-17
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-29
The Answer Table determines how the Automated Attendant answers calls.
Routing Mailbox on page 2-207
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Dial Action Table on page 2-58
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Group (Shared) Mailbox on page 2-112
Use Group Mailboxes for:
2-234
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ISSUE 2.0 (R3.0)
SL1100
Department Calling Group Overflow.
Screened Transfer on page 2-211
A Screened Transfer from the InMail Automated Attendant to a Department Group master number can
overflow to the group Mailbox.
Unscreened Transfer on page 2-231
An Unscreened Transfer from the InMail Automated Attendant to a Department Group can overflow to
the group Mailbox.
Programming
V
Programming DIL Overflow
1.
Set up Direct Inward Lines.
Program
Number
22-02-01
Program Name
Incoming Call Trunk Setup
Description
Assign Service Type 4 to each trunk you want to be a DIL. Make a
separate entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each trunk designated as a DIL above, enter the extension
number of the DIL destination (e.g., 306). Make a separate entry for
each Night Service mode.
By default, no DIL destinations are programmed.
2.
Assign InMail as the overflow (no answer) destination.
Program
Number
22-08-01
Program Name
DIL/IRG No Answer Destination
Description
For each trunk assigned as a DIL above, enter the InMail Department Group pilot number to make InMail the overflow (no answer)
destination.
By default, the overflow (no answer) destination is Incoming Ring
Group 1.
3.
Set the interval after which unanswered calls should route to the overflow destination.
Program
Number
22-01-04
Program Name
DIL No Answer Recall Time
Description
Enter the interval (0 ~ 64800 seconds) after which unanswered calls
should overflow to the programmed overflow (no answer) destination.
By default, this interval is 0 (no overflow).
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ISSUE 2.0 (R3.0)
Programming Incoming Ring Group Overflow
1.
Set up the Incoming Ring Group trunks.
Program
Number
22-02-01
Program Name
Incoming Call Trunk Setup
Description
Assign Service Type 0 (Normal) to each Incoming Ring Group
trunk. Make a separate entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
2.
Assign InMail as the overflow (no answer) destination.
Program
Number
V
22-08-01
Program Name
DIL/IRG No Answer Destination
Description
For each trunk assigned as an Incoming Ring Group trunk above,
enter the InMail Department Group pilot number to make InMail the
overflow (no answer) destination.
By default, the overflow (no answer) destination is Incoming Ring
Group 1.
3.
Set the interval after which unanswered calls should route to the overflow destination.
Program
Number
22-01-04
Program Name
DIL No Answer Recall Time
Description
Enter the interval after which unanswered calls should overflow to
the programmed overflow (no answer) destination.
By default, this interval is 0 (no overflow).
Programming DID Overflow
1.
Set up the Incoming Ring Group trunks.
Program
Number
22-02-01
Program Name
Incoming Call Trunk Setup
Description
Assign Service Type 3 (DID) to each Incoming trunk. Make a separate entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
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Voice Mail Overflow
ISSUE 2.0 (R3.0)
2.
SL1100
Assign InMail as the overflow (no answer) destination.
Program
Number
22-11-04
Program Name
DID Transfer Operation Mode
Description
For each DID required to step over to voice mail, enter the status
taht the call will step over:
1 = Busy
2 = No Answer
3 = Both
By default, the DID transfer operation mode is set to 0 - No transfer.
22-11-05
22-11-06
DID No Answer Destination
For each DID required to step over to voice mail, enter the InMail
Ring Group code (102) to make InMail the overflow (no answer)
destination.
By default, the overflow (no answer) destination is Incoming Ring
Group 0.
3.
Set the interval after which unanswered calls should route to the overflow destination.
Program
Number
22-01-07
22-01-08
Program Name
DID No Answer Recall Time
Description
Enter the interval after which unanswered calls should overflow to
the programmed overflow (no answer) destination.
22-01-07 = DID no answer timer for Incoming ring groups which
by default is set to 20.
22-01-08 = DID no answer timer for Department groups which by
default is set to 60.
Programming Department Calling Group Overflow for Screened Transfers (TRFs)
1.
Set up the Department Group.
Program
Number
16-02-01
Program Name
Department Group Assignment for Extensions
Description
Assign telephone extensions to a Department Group.
By default, telephone extensions are assigned to Department Group
1
Assign the InMail extensions to a unique Department Group (e.g.,
2). No other extensions should be in this group.
These extensions are the extensions the system assigns to the InMail.
11-07-01
Do not use Department Group
1
Be sure to set up the Department Group in order. (For example, the
first extension should be order 1, the second order 2, etc.)
Department Group Pilot Numbers
Assign master (pilot) numbers to Department Groups.
InMail Feature Manual
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V
SL1100
2.
ISSUE 2.0 (R3.0)
In the active Dial Action Table, assign a Screened Transfer (TRF) Action to the Department Group
master number.
Program
Number
47-13-01
Program Name
Dial Action Tables:
TRF Action - Screened Transfer (1) (TRF)
Description
The corresponding Number option should be the Department Group
master number.
For example, to allow callers to place Screened Transfers to Department Group 1 (600), enter TRF for the Action and 600 for the
corresponding Number.
By default, two TRF actions are assigned to Department Groups.
V
3.
Set how long the call will ring in the Department Group before overflow occurs.
Program
Number
47-08-02
Program Name
Screened Transfer Timeout
(Scrn Trf Timeout)
Description
For the active Call Routing Mailbox, set how long (0 ~ 255 seconds)
the Screened Transfer from the InMail Automated Attendant rings in
the Department Group before overflow occurs.
By default, this interval is 15 seconds.
4.
Set up the Department Group Mailbox.
Program
Number
47-03-02
Program Name
Mailbox Number
Description
The Group Mailbox number must be the same as the Department
Group master number.
By default, no Group Mailbox numbers are assigned.
47-03-03
Mailbox Type
Assign the Group Mailbox category (2 = Routing, 1 = Subscriber, 0
= Undefined).
By default, the Group Mailbox type is 1 (Subscriber).
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ISSUE 2.0 (R3.0)
5.
SL1100
Set up the options for the Group Mailbox used for Department Group overflow.
If you entered 2 (Call Routing) for 47-03-03 Group Mailbox Type:
• 47-07 InMail Routing Mailbox Options
• 47-08 Routing Mailbox Call Routing Options
• 47-09 Announcement Mailbox Options
If you entered 1 (Subscriber) for 47-03-03 Group Mailbox Type:
• 47-06-01 Number of Messages
• 47-06-02 Message Playback
• 47-06-03 Auto Erase/Save of Messages
• 47-06-05 Recording Conversation Beep (Rec Conv Beep)
• 47-06-06 Message Waiting Lamp (Update MW Lamp)
• 47-06-07 Auto Attendant Direct to Voice Mail
• 47-06-08 Forced Unscreened Transfer (Forced UTRF)
• 47-06-09 Auto Time Stamp
• 47-06-10 System Administrator (System Admin)
• 47-06-11 Dialing Option on page
• 47-06-12 Next Call Routing Mailbox (Next CR Mbox)
• 15-07-01 Programming Function Keys
For each Department Group member, assign a Voice Mail key (code 77) for the group master
number. This allows group members to easily retrieve the overflow messages.
Programming Department Calling Group Overflow for Unscreened Transfers (UTRFs)
1.
Set up the Department Group.
Program
Number
2.
Program Name
Description
16-02-01
Department Group Assignment for Extensions
Assign telephone extensions to a Department Group.
Assign the InMail extensions to a unique Department Group (e.g.,
2).
No other extensions should be in this group.
These extensions are the extensions the system assigns to the InMail.
Do not use Department Group 1.
Be sure to set up the Department Group in order. (For example, the
first extension should be order 1, the second order 2, etc.)
11-07-01
Department Group Pilot Numbers
Assign master (pilot) numbers to Department Groups.
In the active Dial Action Table, assign an Unscreened Transfer (UTRF) Action to the Department
Group master number.
Program Name
Program
Number
47-13-01
Dial Action Tables:
UTRF Action - Unscreened
Transfer (2) (UTRF)
Description
The corresponding Number option should be the Department Group
master number.
• For example, to allow callers to place Screened Transfers to Department Group 1 (600), enter UTRF for the Action and 600 for
the corresponding Number.
By default, two UTRF actions are assigned to Department Groups.
InMail Feature Manual
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V
SL1100
3.
ISSUE 2.0 (R3.0)
Set how long the call will ring in the Department Group before overflow occurs.
Program
Number
24-02-04
Program Name
Transfer Recall Time
Description
Set how long (0 ~ 64800 seconds) the Unscreened Transfer from
the InMail Automated Attendant rings in the Department Group before overflow occurs.
By default, this interval is 30 seconds.
4.
Set up the Department Group Mailbox.
Program
Number
V
47-03-02
Program Name
Mailbox Number
Description
The Group Mailbox number must be the same as the Department
Group master number.
By default, no Group Mailbox numbers are assigned.
47-03-03
Mailbox Type
Assign the Group Mailbox category (2 = Routing, 1 = Subscriber, 0
= None).
By default, the Group Mailbox type is 1 (Subscriber).
5.
Set up the options for the Group Mailbox used for Department Group overflow.
If you entered 2 (Call Routing) for 47-03-03 Group Mailbox Type:
• 47-07 InMail Routing Mailbox Options
• 47-08 Routing Mailbox Call Routing Options
• 47-09 Announcement Mailbox Options
If you entered 1 (Subscriber) for 47-03-03 Group Mailbox Type:
• 47-06-01 Number of Messages
• 47-06-02 Message Playback
• 47-06-03 Auto Erase/Save of Messages
• 47-06-05 Recording Conversation Beep (Rec Conv Beep)
• 47-06-06 Message Waiting Lamp (Update MW Lamp)
• 47-06-07 Auto Attendant Direct to Voice Mail
• 47-06-08 Forced Unscreened Transfer (Forced UTRF)
• 47-06-09 Auto Time Stamp
• 47-06-10 System Administrator (System Admin)
• 47-06-11 Dialing Option
• 47-06-12 Next Call Routing Mailbox (Next CR Mbox)
2-240
Voice Mail Overflow
ISSUE 2.0 (R3.0)
SL1100
Programming Department Calling Group Overflow for a DIL to the Master Number
1.
Set up the Department Group.
Program
Number
2.
Program Name
Description
16-02-01
Department Group Assignment for Extensions
Assign telephone extensions to a Department Group.
Assign the InMail extensions to a unique Department Group (e.g.,
2).
No other extensions should be in this group.
These extensions are the extensions the system assigns to the InMail.
Do not use Department Group 1.
Be sure to set up the Department Group in order. (For example, the
first extension should be order 1, the second order 2, etc.)
11-07-01
Department Group Pilot Numbers
Assign master (pilot) numbers to Department Groups.
V
Set up a DIL for the Department Group.
Program
Number
22-02-01
Program Name
Incoming Call Trunk Setup
Description
Assign Service Type 4 to each trunk you want to be a DIL. Make a
separate entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each DIL you want to ring the Department Group directly, enter
the Department Group master number.
By default, no DIL destinations are programmed.
22-08-01
DIL/IRG No Answer Destination
For each DIL to the Department Group master number, enter 102 to
make InMail the overflow (no answer) destination.
By default, the overflow (no answer) destination is Incoming Ring
Group 1.
3.
Set how long a DIL rings in the Department Group before overflow occurs.
Program
Number
22-01-04
Program Name
DIL No Answer Recall Time
Description
Set how long (0 ~ 64800 seconds) the DIL rings in the Department
Group before overflow occurs.
By default, this interval is 0 (no overflow).
4.
Set up the Department Group Mailbox.
Program Name
Program
Number
47-03-02
Group Mailbox Number (Mailbox Number)
Description
The Group Mailbox number must be the same as the Department
Group master number.
By default, no Group Mailbox numbers are assigned.
47-03-03
Group Mailbox Type (Mailbox
Type)
Assign the Group Mailbox category ( 2 = Routing, 1 = Subscriber, 0
= None).
By default, the Group Mailbox type is 1 (Subscriber).
InMail Feature Manual
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5.
V
ISSUE 2.0 (R3.0)
Set up the options for the Group Mailbox used for Department Group overflow.
If you entered 2 (Call Routing) for 47-03-03 Group Mailbox Type:
• 47-07 InMail Routing Mailbox Options
• 47-08 Routing Mailbox Call Routing Options
• 47-09 Announcement Mailbox Options
If you entered 1 (Subscriber) for 47-03-03 Group Mailbox Type:
• 47-06-01 Number of Messages
• 47-06-02 Message Playback
• 47-06-03 Auto Erase/Save of Messages
• 47-06-05 Recording Conversation Beep (Rec Conv Beep)
• 47-06-06 Message Waiting Lamp (Update MW Lamp)
• 47-06-07 Auto Attendant Direct to Voice Mail
• 47-06-08 Forced Unscreened Transfer (Forced UTRF)
• 47-06-09 Auto Time Stamp
• 47-06-10 System Administrator (System Admin)
• 47-06-11 Dialing Option
• 47-06-12 Next Call Routing Mailbox (Next CR Mbox)
Operation
Not applicable.
2-242
Voice Mail Overflow
ISSUE 2.0 (R3.0)
SL1100
Volume Control
Description
Since InMail is completely integrated with the telephone system software, Volume Control is available
at a subscriber's keyset any time while listening to a message, greeting, or prerecorded voice prompt.
Volume Controls let the user interactively adjust the loudness of the InMail messages and prompts to
a comfortable level.
V
Related Features
Not applicable.
Programming
No additional programming required.
Operation
Volume Control
To adjust the volume while using any mailbox feature:
1. Press VOL Up or VOL Down.
InMail Feature Manual
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V
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Volume Control
InMail Utility
3
SECTION 1 INMAIL UTILITY
WARNING
The SL1100 system must be powered off and the InMail drive must be removed
from the system when using this utility. The telephone system and InMail are
inoperable during this time.
SECTION 2 REQUIREMENTS
When installing the InMail utility, the following minimum requirements apply:
• Pentium® 330 MHz with 128 MB RAM, 256 Color 800 x 600 display, USB port.
• Windows XP (32-bit), or Windows Vista (32-bit), Windows 7 (32-bit).
• CompactFlash Card Reader (SimpleTech STI-UCF-100 or equivalent), or, if your PC has a PCMCIA
slot, PC Card Adapter for Type I CompactFlash Cards (SimpleTech STI-CFAD or equivalent).
SECTION 3 INSTALLING RELIANT FILE SYSTEM DRIVER
Attention:
The InMail Utility requires that a driver for the Reliance file system be installed before the utility has
been installed. Currently, only Windows XP, Windows Vista and Windows 7 drivers are available.
1.
Download the Reliance driver for the appropriate Windows Operating System:
• Windows XP = “reliance.windows.xp.driver.3.1.2.1352AM.msi”
• Windows Vista and Windows 7 = “Win7-reliance.windows.driver.v3.2.9.1376JE.msi”
InMail Feature Manual
3-1
InMail Utility
This chapter introduces the InMail Utility which allows the user to do the following:
• Determine the version of system voice prompts currently installed on the InMail CompactFlash card.
Refer to Selecting the CompactFlash Card on page 3-6.
• Back up the system voice prompts and recorded names, messages and greetings stored on the
InMail CompactFlash card to your PC hard disk. Refer to Backing Up the InMail CompactFlash
Card on page 3-7.
• Restore the system voice prompts and recorded names, messages, and greetings stored on the
your PC hard disk to the InMail CompactFlash card. Refer to Restoring a Backed-up Database to
the InMail CompactFlash Card on page 3-9.
• Update the system voice prompts stored on the InMail CompactFlash Card (required for feature
upgrades). Refer to Initializing the InMail CompactFlash Card on page 3-12.
• Optionally, initialize (completely erase) the InMail CompactFlash card and load the latest system
voice prompts. Refer to Initializing the InMail CompactFlash Card on page 3-12.
• Optionally add or remove any of the supported language prompt sets. Refer to Managing Language
Prompt Sets on SL1100 InMail on page 3-11.
SL1100
2.
3.
4.
ISSUE 2.0 (R3.0)
To Install the Reliance driver, go to the location where the driver installation file was saved.
Double click on the install “MSI” file.
When prompted, choose Next to continue.
Figure 3-1 Install Wizard for Datalight Reliance Windows Driver
5.
Accept the license agreement and choose Next to continue installation.
Figure 3-2 EULA Agreement Screen
3-2
InMail Utility
ISSUE 2.0 (R3.0)
6.
SL1100
Click Next to use the default installation directory (Recommended).
Figure 3-3 Destination Folder Screen
7.
Click Install.
Figure 3-4 Begin Installation Screen
InMail Feature Manual
3-3
SL1100
8.
ISSUE 2.0 (R3.0)
Click Finish to complete the installation.
Figure 3-5 Finish Installation Screen
9.
To finish the install, the PC must be rebooted. This can be done now or later, but it must be done
before using the InMail Utility.
Figure 3-6 Reboot PC Screen
Starting the InMail Utility
1.
3-4
Turn off the telephone system and access the InMail blade. (Refer to the Quick Setup on
page 1-1 that came with In-Mail for additional instructions, if required.)
InMail Utility
ISSUE 2.0 (R3.0)
2.
SL1100
Following proper anti-static precautions, remove the InMail CompactFlash Card from the In-Mail
blade. (Refer to Figure 3-7 Removing the CompactFlash Card from the Blade on page 3-5.)
Figure 3-7 Removing the CompactFlash Card from the Blade
3.
Insert the InMail CompactFlash Card in the PC CompactFlash Card reader.
InMail Feature Manual
3-5
SL1100
4.
ISSUE 2.0 (R3.0)
Double-click the InMail Utility shortcut on the PC desktop. The InMail Utility Main Screen is
displayed. (Refer to Figure 3-8 InMail Utility Main Screen on page 3-6.)
Optionally Initialize
(completely erase) the
InMail CompactFlash
card and load the latest
voice prompts.
To check the utility version
number, click Help, then
select About SL1100 InMail
Utility...
Select the
CompactFlash Reader
and display important
InMail CompactFlash
card information.
Prompt Version the
version of the system
prompts on the InMail
Compact Flash card.
Backup to the PC and
Restore the voice
prompts and recorded
names, messages and
greetings stored on the
InMail CompactFlash
Card.
Update the voice
prompts stored on the
InMail CompactFlash
Card (required for
feature upgrades).
Figure 3-8 InMail Utility Main Screen
Selecting the CompactFlash Card
After inserting the InMail CompactFlash card into the reader, it must be selected.
3-6
InMail Utility
ISSUE 2.0 (R3.0)
1.
SL1100
From the Figure 3-8 InMail Utility Main Screen on page 3-6, click on the drop-down box.
Figure 3-9 Utility Select InMail Card Screen on page 3-7 is displayed.
Device Select the InMail
card from the drop-down
box.
Figure 3-9 Utility Select InMail Card Screen
If the InMail CompactFlash Card is changed in the middle of an InMail Utility session, click Refresh,
then Select to read the new card.
2.
The Language Prompt portion of the Main Screen updates with the prompt version information.
Refer to Figure 3-8 InMail Utility Main Screen on page 3-6.
Refresh Drivelist: This resets drive list if
InMail CF was connected to support PC after
Utility was started.
Device: The card reader
drive ID or volume label
(if any).
Figure 3-10 Updated InMail Portion of InMail Utility Main Screen
Backing Up the InMail CompactFlash Card
The voice prompts, and the recorded names, messages and greetings stored on the InMail
CompactFlash Card can be backed up to the hard drive on the PC.
InMail Feature Manual
3-7
SL1100
1.
ISSUE 2.0 (R3.0)
To back up the InMail CompactFlash Card, click Backup on the InMail Utility Main Screen (refer to
Figure 3-8 InMail Utility Main Screen on page 3-6).
You can choose to backup any or all of the following:
• Extension Mailboxes
• Group Mailboxes
• Routing Mailboxes
• System Mailboxes
• VRS Mailboxes
• Outgoing Messages (Greetings, Instructions...)
• Incoming Messages (Subscriber...)
The Save As (Backup) Screen is displayed. (Refer to Figure 3-11 InMail Utility Save As (Backup)
Screen on page 3-8.)
Figure 3-11 InMail Utility Save As (Backup) Screen
The default backup directory is C:\NEC\In-Mail\Backup.
A directory for the backup hard drive of the PC. If maintaining several customer sites, consider
making a separate folder for each site.
Caller ID data, stored as part of an incoming voice message, are not retained during the backup.
This information is lost.
After the backup, messages stored in Subscriber Mailboxes may be restored as new messages.
2.
3-8
Select the location (Save in:) on the hard drive of the PC where the backup files are stored and
click Save. The backup may take several minutes.
InMail Utility
SL1100
ISSUE 2.0 (R3.0)
3.
When the backup completes, either click on Finish to exit or click on Report to see how many
messages were backed up for each mailbox.
Figure 3-12 Backup Progress Status Screen
Figure 3-13 Restore Data Report Screen
Restoring a Backed-up Database to the InMail CompactFlash Card
System voice prompts, and the recorded names, messages and greetings backed-up on hard drive of
the PC can be restored to the InMail CompactFlash Card.
1.
To restore backed-up data to the InMail CompactFlash Card, click Restore on the InMail Utility
Main Screen (Figure 3-8 InMail Utility Main Screen on page 3-6).
Dependant on what items are in the backup you can choose to restore any or all of the following:
• Extension Mailboxes
• Group Mailboxes
• Routing Mailboxes
• System Mailboxes
• VRS Mailboxes
• Outgoing Messages (Greetings, Instructions...)
• Incoming Messages (Subscriber...)
InMail Feature Manual
3-9
ISSUE 2.0 (R3.0)
SL1100
2.
On the InMail Utility Database Restore Screen, choose the database to be restored to the card
(Look In: File name:) and click Open. (Refer to Figure 3-14 InMail Utility Database Restore on
page 3-10)
Figure 3-14 InMail Utility Database Restore
Restoring a database to an In-Mail CompactFlash card erases all the data currently stored on the
card.
The restore takes several minutes.
3.
4.
Choose the message to be restored, then click Restore.
Once the InMail Utility Restore has completed click Finish to close the progress window.
Figure 3-15 Restore Message Screen
3-10
InMail Utility
SL1100
ISSUE 2.0 (R3.0)
Managing Language Prompt Sets on SL1100 InMail
Depending on SL1100 InMail can support up to 24 languages at the same time. System Administrator
can be set those languages by Programming. At default, all InMail drives come with Australian English
loaded on them.
The SL1100 InMail Utility includes all supported language prompt sets. If desired default language
prompt sets can be deleted to increase available recording time or changed to a different language
prompt set. This is done using the Manage Languages selection from the Main Screen (refer to
Figure 3-8 InMail Utility Main Screen on page 3-6).
Removing a Language Prompt
1.
From the Main Screen click on Manage Languages.
Prompt Version the
version of the system
prompts on the InMail
Compact Flash card.
Figure 3-16 Manage Languages Screen
2.
3.
4.
Click on the language prompt set to be removed.
At bottom of the screen, click on Remove. You will get a progress window.
Once the prompt set has been removed, click Finish to close the progress window.
Adding a language prompt
1.
2.
3.
4.
From the Main Screen click on Manage Languages.
Click on the language prompt set to be added.
At bottom of screen click on Install. You will get a progress window.
Once the prompt set has been added, click Finish to close progress window.
InMail Feature Manual
3-11
ISSUE 2.0 (R3.0)
SL1100
Initializing the InMail CompactFlash Card
The InMail Utility provides the option of initializing (reformatting) the InMail Compact Flash drive.
Initializing completely erases the card and loads the default prompt set for the chosen market. All
recorded names, messages and greetings are permanently erased during initialization.
Initialization of the InMail CF takes approximately 15 minutes using a USB 1.0 port.
1.
To initialize (reformat) the InMail CompactFlash Card, click Initialize on the InMail Utility Main
Screen (Figure 3-8 InMail Utility Main Screen on page 3-6).
Figure 3-17 InMail Utility Initialize Confirmation Screen on page 3-12 is displayed.
Figure 3-17 InMail Utility Initialize Confirmation Screen
2.
3.
On the InMail Utility Initialize Screen, choose the market the InMail CF should be initialized for.
Then, click Initialize and the progress screen will appear. As each language prompt set is
installed, it will have a progress window.
Tips:
• Click Cancel on the Initialization progress window to stop the initialization.
• Click Cancel on any language install progress window to stop installation of that language
prompt set. The Utility will automatically move to the next prompt set.
Once the InMail CF has been initialized, click on Finish to exit the progress window.
Figure 3-18 InMail Utility Initialization Progress Screen
SECTION 4 INSTALLING THE INMAIL UTILITY
Attention:
The InMail Utility requires that a driver for the Reliance file system be installed before the utility is
installed. Currently, only Windows XP and Windows Vista and Windows 7 drivers are available.
3-12
InMail Utility
SL1100
ISSUE 2.0 (R3.0)
Installation
1.
2.
If the PC has an older version of the InMail Utility, un-install it first. If the PC does not have an
older version of the InMail Utility, proceed to step 2.
Double-click the installer (e.g., InMailUtilitySet up_v1.00.exe). After the installer starts,
Figure 3-19 InMail Utility Install Wizard Welcome Screen on page 3-13 is displayed.
Figure 3-19 InMail Utility Install Wizard Welcome Screen
3.
4.
Click Next, on the Install Wizard Welcome Screen.
On the Install Wizard Completion Screen (Figure 3-20 InMail Utility Install Wizard Install
Completion Screen on page 3-13), click Finish. This completes the installation.
Figure 3-20 InMail Utility Install Wizard Install Completion Screen
InMail Feature Manual
3-13
SL1100
ISSUE 2.0 (R3.0)
MEMO
3-14
InMail Utility
Soft Key Glossary
4
Following is an alphabetical index of the InMail soft keys (available for Multiline terminals and IP
Multiline terminal only). Also see the Operation section of each feature.
Soft Key
Feature
Definition
Message Notification
When programming a Message
Notification time, press to indicate that the entered time is
AM.
Annc
Announcement Mailbox
System Administrator
Press to access the Announcement Mailbox message options.
ATime
Auto Time Stamp
Press to select the Auto Time
Stamp feature.
Back
Answer Schedule Override
Announcement Mailbox
Auto Attendant Direct to Voice Mail
Auto Time Stamp
Call Routing Mailbox
Erasing All Messages
Exiting a Mailbox
Greeting
Instruction Menu
CallH
Auto Attendant Direct to Voice Mail
Cancel
Cncl
Announcement Mailbox
Auto Attendant Direct to Voice Mail
Call Routing Mailbox
Conversation Record
Greeting
Chnge
Message Notification
Change the Message Notification setup.
Code
Security Code
Press to access the Security
Code options.
Cont
Message Forward
Message Reply
Record and Send a Message
Press to begin recording.
Del
Announcement Mailbox
Auto Attendant Direct to Voice Mail
Call Routing Mailbox
Greeting
Instruction Menu
Listening to Messages
Mailbox Name
Message Delete
Security Code
Press to delete the currently accessed message, name, greeting, or Security Code.
DList
Distribution List
System Administrator
Done
Announcement Mailbox
Auto Attendant Direct to Voice Mail
Call Routing Mailbox
Conversation Record
Greeting
DVM
Auto Attendant Direct to Voice Mail
InMail Feature Manual
Listening to Messages
Mailbox Name
Mailbox Security Code Delete
Main Menu
Message Forward
Message Notification
Message Reply
Record and Send a Message
Security Code
Press to go back to the previous
menu level or exit your mailbox.
Press to access Call Handling
options, Auto Attendant Direct
to Voice Mail and Paging.
Instruction Menu
Mailbox Name
Message Forward
Message Reply
Record and Send a Message
Press to erase the current message, name, or greeting.
Press to access Distribution List
setup.
Instruction Menu
Mailbox Name
Message Forward
Message Reply
Record and Send a Message
Press to exit the recording
mode while recording a message, name, or greeting.
Press to enable or disable the
Auto Att. Do Not Disturb option.
4-1
Soft Key Glossary
AM
SL1100
ISSUE 2.0 (R3.0)
Soft Key
Greet
Feature
System Administrator
Auto Attendant Direct to Voice Mail
Greeting
Definition
Press to erase a subscriber's
greeting from the System Administrator Mailbox.
Main Menu
Press to access the Mailbox
Greeting options.
Gr1
Gr2
Gr3
Auto Attendant Direct to Voice Mail
Greeting
Instr
Call Routing Mailbox
Instruction Menu
System Administrator
Press to access the Instruction
Menu options.
Lstn
Announcement Mailbox
Auto Attendant Direct to Voice Mail
Call Routing Mailbox
Caller ID with Return Call
Greeting
Instruction Menu
Listening to Messages
Mailbox Name
Main Menu
Make Call
Message Delete
Message Forward
Message Reply
Time and Date Stamp
Press to listen to message,
name or greeting.
MBOX
Answer Schedule Override
Message Forward
Message Reply
Record and Send a Message
Select another mailbox.
Msgs
Erasing All Messages
System Administrator
Press to erase all messages in
the selected Subscriber Mailbox.
Next
Message Notification
Press to skip to the next option
without changing your entry.
Listening to Messages
While listening to a message,
press to listen to the next message.
Notfy
Message Notification
Press to access the Message
Notification Options Menu.
Num
Message Notification
Press to program a telephone
number as the notification destination.
Off
Answer Schedule Override
Auto Time Stamp
OK
Message Notification
On
Answer Schedule Override
Auto Time Stamp
PM
Message Notification
When programming a Message
Notification time, press to indicate that the entered time is
PM.
Pager
Message Notification
Press to program a pager number as the notification destination.
Paging
Park and Page
Press to enable or disable the
Park and Page option.
Pause
Announcement Mailbox
Auto Attendant Direct to Voice Mail
Call Routing Mailbox
Conversation Record
Greeting
Instruction Menu
Phone
Message Notification
4-2
Press to select a Greeting.
Message Notification
Press to turn the selected feature off.
Accept the notification number
entered and back up to the previous level.
Message Notification
Listening to Messages
Mailbox Name
Message Forward
Message Reply
Record and Send a Message
Press to turn the selected feature on.
Press to pause while recording
a message, name or greeting.
Press to select using a telephone number as the notification destination.
Soft Key Glossary
ISSUE 2.0 (R3.0)
Soft Key
SL1100
Feature
Rec
Announcement Mailbox
Auto Attendant Direct to Voice Mail
Call Routing Mailbox
Greeting
Rpt
Listening to Messages
Resume
Announcement Mailbox
Auto Attendant Direct to Voice Mail
Call Routing Mailbox
Conversation Record
Greeting
Return
Exiting a Mailbox
Subs
Erasing All Messages
Mailbox Name
Mailbox Security Code Delete
InMail Feature Manual
Instruction Menu
Mailbox Name
Main Menu
Record and Send a Message
Definition
Press to record a message,
name or greeting.
Go back to the beginning of the
message.
Instruction Menu
Mailbox Name
Message Forward
Message Reply
Record and Send a Message
Press to resume while recording
a message, name or greeting.
Press to return to your mailbox.
Security Code
System Administrator
Press to select the Subscriber
Mailbox maintenance options.
4-3
SL1100
ISSUE 2.0 (R3.0)
MEMO
4-4
Soft Key Glossary
ISSUE 2.0 (R3.0)
SL1100
MEMO
InMail Feature Manual
4-5
InMail Feature Manual
NEC Corporation
ISSUE 2.0 (R3.0)
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