Spas with Multiple Pumps
Owner’s Guide
for
Spas with Multiple Pumps
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Customer Support and Warranty Service
We are delighted to welcome you to the Signature Spas family of owners. Every Signature Spa is handcrafted in the United States using the finest
materials from some of the most recognized names in the spa industry. Rest assured your Signature Spa will provide relaxation and enjoyment for many
years to come. Your satisfaction and peace of mind are very important to us. If you need technical assistance or warranty service, please contact your
local Signature Spas dealer.
From all of us at Signature Spas, thank you for your purchase.
You should record the following information about your spa and store it in a safe place.
Spa Model
Spa Serial NumberDate of Purchase
Dealer Name
Approximate Date of Spa Installation
Read and Follow All Instructions !
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Table Of Contents
Service and Support ........................................................................ 2
Understanding Symbols ................................................................. 3
Warnings and Safety Information .................................................... 4
Site Preparation and Installation Recommendations ...................... 9 Symbols are used throughout this manual to help alert you
to particularly important information. Pay close attention
Electrical Requirements and Recommendations .......................... 13 when you see the following symbols:
Filling your Spa with Water .............................................................17
Operating Instructions for Topside Controls
Danger! Proceed with extreme caution to prevent
Using the Topside Controls ......................................................... 20
the risk of severe injury and/or death
Topside Control Messages .......................................................... 37
Warning - Proceed with care to prevent avoidable
Getting to Know Your Spa
accidents and potential risks.
Electronic components .................................................................43
Plumbing components ................................................................ 44
Step by step instructions for important
Maintaining Water Quality
procedures.
Basic fundamentals of water chemistry ...................................... 47
How to add chemicals to the water .............................................. 51
Keys to Success - Details, tips and tricks from
Troubleshooting water chemistry ................................................. 55
industry professionals.
General Care and Maintenance ..................................................... 57
Troubleshooting Guide ................................................................... 60
Manufacturer’s Warranty ................................................................ 63
Important Symbols
Read and Follow All Instructions !
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Safety Information
DANGER!
Risk of Electrocution
ALL ELECTRICAL CONNECTIONS MUST BE MADE BY A LICENSED ELECTRICIAN.
Ground Fault Circuit Interrupter installed in compliance with section 680-42 of the National Electrical Code, ANSI/NFPA 70-1993 is
required for user safety and equipment protection. You should inspect the Ground Fault Circuit Interrupter before each use to be sure
it is functioning properly, in good condition and that the wiring is connected properly. To ensure the spa functions properly and that
your warranty is not compromised by improper installation, a licensed electrician must install all electrical components and make
electrical connections. Connect only to a grounded source a minimum of five feet (1.5m ) from any metal surface. Solid copper bonding
conductors must be in compliance with local ordinances and located between the ground terminal inside the spa control box and any
metal equipment, including pipes, electrical equipment enclosures, and conduit within five feet (1.5m) of the spa. To prevent death or
serious injury from electrocution that can occur if an appliance falls into the spa, do not permit any electrical appliances, such as lights,
telephones, MP3 players, radios or televisions to be within five feet (1.5m) of the spa unless they were installed by the manufacturer.
• Disconnect the spa from the power supply before draining and servicing components.
• Test the Ground Fault Interrupter(s) before each use.
• Replace damaged wires and cords immediately to reduce the risk of electric shock. Failure to do so may result in death or serious
permanent injury by electrocution.
• Do not bury wire without electrical conduit approved for underground use.
• Equipment compartment doors must be properly installed before using the spa.
• Replace components with components identical to components supplied by the manufacturer.
• Do not operate the audio or television equipment while you are inside the spa.
• Unless it was installed and provided by the manufacturer, audio and video equipment and other electrical appliances should not be
used within 5 feet (1.5m) of the spa. Do not connect auxiliary components (i.e. headphones) to the system.
• You should only perform service to parts inside the spa control box with assistance from your local dealer.
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Safety Information
DANGER!
Risk of Children Drowning.
Extreme caution must be used to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use the
spa unless they are supervised at all times. To reduce risk of injury, do not allow children to use this product unless they are closely
supervised at all times. To reduce the risk of injury, lower water temperature when spa is used by children. Lower water temperatures
are recommended since children are especially sensitive to hot water.
• Make sure child resistant locks on the spa cover are engaged after use. Spa covers sold with a Signature Spa meets the
ATSM F1346-91 Standard for Safety Covers. However, use of the cover, locking clips or actual locks will not prevent access to the
spa, so children should not be left unattended.
• Children are especially sensitive to hot water. Lower water temperatures are recommended for children. Test the water temperature
with a thermometer or your hands to be sure it’s comfortable before allowing children to enter the spa.
• Remind children that wet surfaces are slippery. Make sure that children are careful when entering and exiting the spa.
• Check with local authorities regarding fencing requirements for spas in your area.
• Keep children and pets off the spa cover. Most spa covers have a maximum weight load of 20 lbs. They will not support the weight
of people or pets. Sitting on the cover may cause the foam inserts to break.
• Children should always be in the company of a responsible adult and should not have unattended access to the spa.
DANGER!
Risk of Drowning or Serious Injury from Suction Fittings, Filters and Skimmers
Keep clothing, hair or hanging jewelry away from suction fittings, rotating jets or other moving components. Never operate the spa if
the filter(s), filter lid(s), skimmer(s), or skimmer assembly(s) are missing. Do not remove basket(s) or filter(s) while spa is running. The
suction fittings have a specific water flow rating. Replacement suctions fitting must be compatible with the flow rate marked on the
original suction fitting. Never operate the spa if the suction fittings are broken or missing. Please contact your local dealer for service and
replacements or repair.
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Safety Information
DANGER!
Risk of Hyperthermia
Prolonged immersion in hot water can result in HYPERTHERMIA, a dangerous condition occurring when the internal temperature of
the body reaches a level above normal (98.6ºF). The symptoms of hyperthermia include unawareness of impending hazard, failure
to perceive heat, failure to recognize the need to exit the spa, physical inability to exit the spa, fetal damage in pregnant women, and
unconsciousness resulting in a danger of drowning. The use of alcohol, drugs or medication can greatly increase the risk of fatal
hyperthermia.
• The Consumer Products Safety Commission has stated that the water in the spa should never exceed 104ºF (40ºC). Water
temperatures between 100ºF (38ºC) and 104ºF (40ºC) are considered safe for a healthy adult.
• Lower water temperatures are recommended for extended use (exceeding 10 minutes) and for young children. Extended use at
higher temperatures can cause hyperthermia.
• Pregnant or possibly pregnant women should consult a physician before using a spa.
• Pregnant women should reduce the water temperatures to no more than 100ºF (38ºC). Failure to do so may result in permanent
injury to your baby.
WARNING!
Adverse Affects with Certain Medical Conditions
You should consult your physician if you are pregnant or possibly pregnant, obese, have a medical history of heart disease, low or
high blood pressure, circulatory problems, infectious diseases, immune deficiencies, infectious diseases, infections skin irritations, or
diabetes.
WARNING!
Increased Side Effects of Medication
The use of drugs, alcohol, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
Anyone using medication should consult a physician before using a spa; some medication may cause a user to become drowsy, while
other medication may affect the heart rate, blood pressure or circulation. Anyone taking medications which induce drowsiness, such as
tranquilizers, antihistamines or anticoagulants should not use a spa.
6
Safety Information
WARNING!
Maintaining Well Balanced Water Chemistry
To reduce the possibility of contracting a waterborne illness, always maintain water chemistry within the parameters in this manual.
Keep the water clean and sanitized with correct chemical balance to help maintain safe water and prevent possible damage to spa
components and bathers. If other bathers are negatively affected, discontinue use and consult a physician. The recommended levels
for your Signature Spa are:
Free Available Chlorine (FAC): 3.0 to 4.0 ppm
Free Available Bromine (FAB):
2.0 to 4.0 ppm
Total Alkalinity
80 to 120 ppm
Water pH 7.2 to 7.6
Calcium Hardness150 to 250 ppm
• Always shower before and after using a spa.
• Refer to Water Chemistry and Maintenance section for further information and complete instructions about water and spa care.
• When adding chemicals, turn the primary pump on for at least ten minutes after adding any spa chemicals into the filter
compartment.
• Replace or clean the filter cartridge regularly to remove debris and mineral buildup which may affect the performance of jets, limit
the water flow, or trip the high limit thermostat which will automatically turn off the entire spa to prevent further damage to the spa.
• Stay out of the spa if you have open wounds or an infections disease.
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Safety Information
IMPORTANT SAFETY REMINDERS
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Wet surfaces can be slippery. To reduce the risk of injury, exercise care when entering and exiting the spa. Give children instructions
about how to safely enter and exit the spa.
Remove all jewelry and put long hair in a bathing cap or hair tie before you enter the spa.
Measure the water temperature with an accurate thermometer before entering the spa to verify the topside control displays the
correct temperature. The tolerance of regulating devices may vary as much as +/- 5ºF (2ºC).
Test the water with your hand to be sure it’s comfortable before entering the spa.
Remove debris from filter baskets and suction drains.
Do not allow glass, sharp or other breakable objects in or near the spa area.
Don not use alcohol or drugs before or during spa use. Stay well hydrated and drink plenty of water.
If you are going to be in the spa for more than 10 minutes, you should reduce the temperature of the spa to 100ºF (40ºC) or lower.
Do not use the spa immediately after strenuous exercise.
Never use your spa when you are alone.
Stay out of the spa if you have open wounds or an infectious disease.
Consult a physician if you are pregnant, have a medical condition or are taking medication before using a spa.
Never leave the spa unattended if the cover is not locked securely in place whether it is empty or filled with water. Exposure to
sunlight, rain, snow and high temperatures may cause permanent damage to the spa.
Leave the cover partially open for 20 minutes when adding chemicals to allow chemical vapor to escape.
Do not leave the spa unattended when the cover is off.
Brush heavy snow loads off the cover with a soft brush. Spa covers are not designed to hold weight loads of more than 20 pounds.
Reinforce your cover with wind straps during periods of high wind. The tie downs sewn on the cover will not hold your cover in
place if wind speeds are excessive.
Use only approved and recommended accessories, chemicals and cleaners.
Never leave the spa unattended when the cover is off.
Never allow children or pets to sit or stand on the spa cover.
Always lift or carry the cover by using the handles, not the skirt or tie downs.
8
Site Preparation, Delivery & Installation Recommendations
CHOOSING A LOCATION
Choosing the right location for your spa requires careful consideration of esthetics and convenience in addition to the care and
maintenance that is required over the life of your spa. Planning and preparation are critical, but following a few basic guidelines will
ensure a lifetime of enjoyment
SITE SELECTION CONSIDERATIONS
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Make sure the installation meets your local codes, covenants and restrictions. Many communities require that spa installations be
done with the same security precautions, like fences with locking gates, as swimming pools.
Make sure the location is free of obstacles that may interfere with delivery and Installation. The overall dimensions are an important
consideration when planning for delivery & installation. A clear pathway from the curb to the installation site makes delivery a
breeze. The pathway should be free of obstruction from things like walls, fences, tree limbs, heat pumps, and power lines. Check to
be sure gate openings are wide enough for the spa to pass through without damaging the spa.
Normal use of your spa will mean lots of splashing. Choose a location that allows water to easily drain away from the base of the
spa rather than pooling around the spa. Close proximity to a water hose will allow you to easily top off the spa after each use.
Consider the proximity to the doors of the house, especially in cold weather. Be sure there is a pathway to the spa that can be
easily maintained in inclement weather.
Keep your spa away from landscaping sprinklers, roof overhangs and guttering. Adequate drainage that prevents standing water
near the foundation of the spa is critical.
But you should also consider the negative effects of wind, exposure to the sun and the location of trees to minimize the effects of
falling debris, excessive sunlight and shade.
Choose a location that allows easy access for maintenance and repairs. You should leave 24” of clearance on the side of the
spa with the electronics and 18” of clearance on all other sides to allow easy access for maintenance and repairs. Some periodic
maintenance steps require access to the electrical equipment area.
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Site Preparation, Delivery & Installation Recommendations
MANUFACTURER’S RECOMMENDED GENERAL INSTALLATION INSTRUCTIONS
It’s very important to follow the manufacturer’s guidelines for site preparation, installation and leveling of your new Signature Spa. Failure
to follow these instructions may result in structural damage to the spa that is not covered under your warranty.
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SITE PREPARATION FOR OUTDOOR SPAS
The manufacturer recommends that your spa be installed on a level, concrete pad reinforced with steel bars.
Before you begin, contact your local gas, electric, water and cable companies to be sure there are no underground lines in the site
you have chosen. For best results, site preparation should begin with digging an area that is at least 8” wider and longer than the
overall dimension of the spa. The site should be level and 6” to 8” deeper than the final desired elevation of the spa. Depending on
the depth of the site, the area should be filled with between 3” and 4” of crushed stone, followed by 3/8” steel reinforcement bars
on a 16” grid, then 3” to 4” of poured concrete. Level the concrete and finish with a course broom to ensure it is slip resistant.
If you live in a climate with freeze/thaw zones or prone to ground shift because of the kind of dirt or low water tables, we
recommend installing poured concrete footings that extend below the freeze line or water table prevent the possibility of shifting.
Make sure the site is away from areas that are prone to flooding or standing water and there is adequate drainage away from the
spa. Never backfill the sides of the spa with dirt. If necessary, you should incorporate a retaining wall into the site design that will
help ensure the cabinet and electrical components remain dry at all times.
If your site plan includes decking to give the appearance the spa is recessed, you should choose slip resistant materials for
everyone’s safety. Water splashing onto the surrounding surface is a normal and should be taken into consideration when choosing
decking materials. You should also design the deck to include removable or locking, hinged panels to allow easy access on all four
sides for maintenance and service. Remember, making the spa accessible for service is not covered under the warranty.
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Site Preparation, Delivery & Installation Recommendations
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SITE PREPARATION FOR INDOOR SPAS
If you are placing your spa indoors you should plan well in advance to prevent the delivery and installation issues that may occur
when attempting to get the spa indoors.
A licensed contractor should confirm the load bearing capacity of the floor is adequate, make modifications like widening the entry
point if necessary, installing a floor drain to eliminate standing water, and add a convenient water supply so the water level can be
properly maintained.
Floor coverings should be slip resistant with some ability to grip when the floor is wet.
The location and floor covering must be able to handle draining all of the water which is part of routine maintenance.
You should consider installing a ventilation system. Humidity and moisture should be considered. If floor coverings trap water or
the drainage is inadequate, wood, paper, and drywall, may get damp creating mold and mildew.
Some spa chemicals may have an adverse reaction to some household metals. Again, adequate load bearing capacity for the
weight of the spa when filled with water and bathers is vital.
PREPARING FOR THE DELIVERY AND OFF LOADING YOUR SPA
It is important to speak with your sales representative about what to expect at the time of delivery well in advance of the delivery
date so you can plan and be prepared on the day of delivery. Failing to adequately prepare in advance will result in delayed delivery.
Your spa leaves the manufacturing facility wrapped with protective materials, shrink wrapped with the bottom of the spa banded to
a wooden pallet.
If your spa was purchased from a local Signature Spas dealer and you arranged for delivery at the time of purchase, you should
discuss potential delivery obstacles like steps, fences and small gate openings with your sales representative in advance so the
delivery agent arrives properly equipped and prepared to place your spa without delay.
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Site Preparation, Delivery & Installation Recommendations
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If your spa is shipping from the manufacturing facility, it will arrive in a 53’ common carrier closed box trailer. The carrier is
responsible only for curb side delivery to an address that is accessible not removal or placement of your spa. You will need several
people to help remove the spa from the truck on the day of delivery.
If the prepared site is accessible, hiring a local towing service with a tilting flat bed is a convenient and affordable way to place
your spa. You may want to consider meeting the towing service at the destination terminal to inspect the spa and allow the carrier
to move the spa onto the flat bed. This is typically an efficient way to coordinate a convenient delivery schedule for everyone and
eliminates additional expenses other service providers may charge if the carrier is late for the delivery appointment.
If placing your spa requires a crane, choose a reputable crane service with spa experience. If the spa is not properly stabilized or
the straps are too tight or improperly placed, the spa components and structure may be compromised or broken, even if there is no
visible damage at the time. Crane services who are familiar with spa placement know how to properly place spreaders and straps,
ensuring the frame is adequately supported.
NEVER PUT THE SPA ON ITS TOP OR ITS SIDES.
NEVER FLIP THE SPA END OVER END.
The spa should always be moved with the side that was on the pallet side facing down to prevent damage to the structure, the acrylic
and the components.
The manufacturer’s warranty does not cover damage that is the result of improper removal or installation of the spa.
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LEVELING YOUR SPA
You should verify the spa is completely level when it has been positioned into place.
Do not use shims. Shims may create pressure points and damage the spa.
Damage caused by improper installation is not covered under the warranty.
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Electrical Requirements and Recommendations
DANGER!
Risk of Electrocution
All electrical connections must be performed by a qualified licensed electrician in accordance with the National Electric Code
(NEC) following state and local electrical codes in effect at the time of the installation.
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Connecting the spa to an improperly wired circuit will eliminate many of the spa’s built in safety features which may result in
fire, electrocution, or other risk of injury. Damages to the spa which are the result of improper wiring are not covered under the
manufacturer’s warranty and will terminate all listings from independent listing agencies.
The electrical supply for your spa must be housed in a weatherproof service box and include a suitably rated switch and Ground
Fault Circuit Interrupter between the main service entrance and the spa to open all ungrounded supply conductors in compliance with
Section 422-20 of the National Electrical Code/USA, ANSI/NFPA/70 and in compliance with independent listing agencies. This might
be used as a shut off switch, and must be installed so that it is accessible to the spa occupants, but not within 5 feet (1.5m) of the spa.
The wiring specifications in this manual are for standard installations where the main power supply is within 40 feet of the spa. If the
main power supply is more than 40 feet away, the electrician must make appropriate modifications.
The electrical instructions and diagrams contained in this manual and inside the spa control box are included as a guideline for the
licensed electrician installing the electrical connections and vary by model. Please refer to the wiring diagram inside the spa control
box for model specific connection instructions. All wiring connections must be watertight.
All connections must be made using copper conductors only. Do not use aluminum wire. Connection wires, circuit breakers, and/
or fuses, must all be sized to accommodate the Total Ampere load.
Never turn power on to the spa when it is not filled with water. DO NOT connect power to the empty spa. When power is supplied
to the spa, it automatically activates critical components within the spa, such as the pumps, controls and the heating. If power is
supplied to the components before it is filled with water, the components may be damaged instantly. Damage that occurs to the
spa because power was supplied before it is filled with water is not covered by the manufacturer’s warranty.
Prior to performing any service, turn OFF all primary electrical equipment at the main circuit breaker or disconnect panel.
Your spa must be permanently connected (hard wired) to a power supply that is protected by a Ground Fault Circuit Interrupter
(GFCI). Power supplied to your spa must be a dedicated circuit with no other appliances, lighting, or other electronic components
powered by the circuit.
Do not permit any electrical appliances like lights, telephones, MP3 players, radios or televisions within five feet (1.5m) of the
13
Electrical Requirements and Recommendations
DANGER!
Risk of Electrocution
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spa unless they were built in by the manufacturer. Failure to maintain a safe distance may result in death or serious injury from
electrocution if the appliance should fall into the spa.
Do not use head phones while using the spa
All metal components or accessories that are permanently installed, like handrails, ladders, drains and hardware that are within 5
feet (1.5 m) of the spa must be bonded to the equipment grounding bus with copper conductors no smaller than No. 6 AWG.
WIRING REQUIREMENTS
The minimum wire size for 40 and 50 amp systems is # 6/3 c/w ground (6 gauge/4 conductor) if the main power supply is within 40
feet of the spa. If the main power supply not within 40 feet, your electrician should make the appropriate modifications.
The spa must have dedicated 230V service from the main power supply. Do not attempt to share service with other appliances.
Use only a class ‘A’ double-pole Ground Fault Circuit Interrupter (GFCI).
To access the spa controls, remove the cabinet panel and store it safely. Do not replace the access panel until the spa is filled with
water and you are sure it is operating properly.
ELECTRICAL CONNECTIONS
If your electrician has questions about the wiring instructions, please call your local dealer for assistance prior to starting installation.
Installation of the GFCI and circuit breaker, including ampere sizing and selection of conductor size and type must be performed by a
qualified, licensed electrician in accordance with the National Electrical Code, and all Federal, State and Local codes and regulations in
effect at the time of installation. Wiring schematics are provided as a reference and are intended only for use only by qualified, licensed
electricians.
MODEL SPECIFIC HARD WIRING INSTRUCTIONS ARE LOCATED INSIDE THE SPA CONTROL BOX.
14
Electrical Requirements and Recommendations
DANGER!
Risk of Electrocution
Correct wiring of the electrical service box, GFCI box and pack terminal block is required. Your spa requires a 4-wire, 40 or 50 amp
(depending on the spa model), 230 volt subfeed in non metallic pipe to the spa equipment compartment.
The black and red wires from the electrical box must be connected to the input of the GFCI.
The white wire from the electrical box must be connected to the neutral bus.
The green or copper wire must be connected to the ground lug of the GFCI.
The black, red and white wires going to the spa must be connected directly to the output of the GFCI.
The neutral to the GFCI must be connected to the neutral bus.
The green or copper wire going to the spa must be connected to the ground lug.
Hard wire the spa controls following the model specific diagram inside spa control box lid. The spa controls are inside the access
panels labeled “REMOVE THIS PANEL FOR ELECTRICAL”. In most models, the panel is underneath the spa’s top side control pad.
Electric Service Requirements
Number of
Pumps
Voltage
Breaker
Connection
1
120V
20 amp
Plug In
1
240V
40 amp
Hard Wired
2
240V
50 amp
Hard Wired
3
240V
50 amp
Hard Wired
15
Electrical Requirements and Recommendations
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16
Filling your Spa with Water
Preparing the Spa for Use
Your spa has been tested during the manufacturing process and some water may remain in the plumbing lines after testing leaving
spots on the acrylic or cabinet. Wipe the spa and cabinet with a clean soft rag. Do not use household cleaners that contain bleach or
ammonia (including most glass cleaners) because they will have an adverse effect on the surfaces and do not mix with chemicals used
to maintain water chemistry. Never use abrasive cleaners on the cabinet, cover or acrylic surface. They may do permanent, irreversible
damage. To remove incidental dust, dirt and debris that may have accumulated in the plumbing lines during shipping and installation,
open the drain bib and remove the filters, and run water through the filtration canister and jet lines until the water coming from the drain
bib runs clear.
Never attempt any kind of service or cleaning when power is applied to the spa. Each time you remove the spa cabinet for any reason,
manually turn the GFCI off. Never leave the spa unattended while the exterior panels or cover are off the spa.
BASE WATER QUALITY
What’s in your water? The answer is different for just about everyone. Water provided by public utility systems must meet strict
standards requiring chemical treatment before it flows through your faucets. Even though quality standards are similar regardless of
where you live, the treatment required to meet that standard, and the residual chemicals that remain in your water after treatment
can vary greatly. Water flowing from faucets in Washington State is different than the water flowing from faucets in Oregon, Texas
and Florida. Water delivered directly from a well is untreated and water that passes through a softening system receives an additional
treatment. Whether your water is treated or untreated, filtered or unfiltered, all water delivers trace amounts of something that can
negatively affect the performance of your spa.
Do not fill the spa with water from a well water or water softener.
Do not use hot water when you fill your spa.
Do not use water that has passed through a water softener system.
Using well water is not recommended. Well water often has higher mineral, metal and bacterial content that will damage the spa
components and makes water chemistry maintenance difficult. If you must use well water to fill your spa, you should get professional
assistance.
If you are having difficulty with your water chemistry, you should consider having your tested locally to determine the appropriate
treatment.
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Filling your Spa with Water
DANGER!
Risk of Electrocution
Step by Step Instructions to Fill the Spa with Water
1. Remove the access panel marked “REMOVE THIS PANEL FOR ELECTRICAL”. In most models, this access panel is underneath the
top side controls. Remove all of the screws that attach the access panel to the spa frame.
2. Check for obvious signs of damage inside the cabinet including loose wires or broken pipes. If you see damage inside the spa
cabinet, call your local dealer for assistance and repair
3. Hand tighten the plumbing unions and check to be sure the slice valves are locked and in the “up” position. If the slice valves are
not in the up position, pull the “T” stem all the way up to open the slice valves. Lock the “T” stem and attach the clip locks. Never
operate the spa when the slice valves are closed. Damage that occurs because the spa was powered on when the slice valves
were closed is not covered by the manufacturer’s warranty.
4. With the slice valves locked in the up position and the unions hand tightened, remove the weir, skimmer basket and filters from the
filtration canister.
5. Lay the weir(s) and the filter basket(s) safely to the side. Place the filter(s) inside the foot well of the spa as the spa fills with water
allowing filter(s) to saturate. Never install dry filters in your spa.
6. Place a garden hose in the empty filter canister. Turn the water on. Adding water through the filter canister fills the pumps and
internal plumbing lines with water, reducing the risk of an air lock in the pumps(s) when power is applied. When the low plumbing
lines are filled, water will begin flowing into the foot well, and move upward inside the spa. Continue filling the spa until the water
level is approximately one inch over the highest jets, excluding jets that are designed for neck and shoulder massages. Failure
to add enough water prevents adequate flow damaging the pumps and heater. Damage that occurs because the spa is not filled
properly or from improper water levels is not covered under the manufacturer’s warranty.
7. Remove the garden hose and turn the water off.
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Filling your Spa with Water
8. Replace the filter, skimmer basket and weir.
9. Check for leaks inside the spa cabinet, especially at the plumbing unions near pump(s) and heater. Hand tighten unions if
necessary. If the spa is leaking and the unions are tight do not turn the GFCI on. Call your local dealer for assistance and repair
before applying power to the spa.
10. If there are no visible leaks inside the cabinet, turn the GFCI “on”
11. When power is applied to the spa, the spa controls will immediately begin a self check cycle, which can take up to 30 minutes.
Do not touch the buttons on your topside controls until the prompt appears on the topside display!
The model specific topside control instructions will help you determine when it is safe to begin setting your preferences. Make sure
water is circulating through all jets, that the air controls, diverter and waterfall valves are functioning properly. If the spa is functioning
properly and there are no leaks inside the spa cabinet, reinstall the cabinet access panel.
THE WATER LEVEL
There’s a fine line between too much water and not enough. If the water level is too low, air is sucked into the plumbing lines which
causes serious damage to the spa. If the water level is too high, lighting and audio components become submerged causing them to fail
prematurely. So how do you know when enough is actually enough?
It’s important to pay attention to the water level as bathers enter and exit the spa. The number of gallons displaced by one person is
lower than the number of gallons displaced by six people and the number of gallons displaced by six children who weigh 50 pounds is
lower than the number of gallons displaced by six adults who weigh 150 pounds. What may be the perfect water level for six children
may cause the spa to overflow with six adults, but six children might splash out more water than six adults displace. You should expect
to add or remove water depending upon use. Every time you exit the spa, check the water level and add water if necessary.
The water level will vary depending upon the spa model you purchased. As a general rule, when the spa is empty the water level should
be at least 4 inches over the filter basket and below the perimeter lighting and audio components.
Re-Filling your Spa with Water
Follow these step by step instructions every time you re-fill the spa to ensure successful start up. If you need to replace the screws on
the cabinet, use stainless steel screws which do not rust.
19
Topside Control Instructions for
Spas with Multiple Pumps
20
15bp501tp60102
Programming Menu Sequence
21
Powering on Your Spa
After filling the spa through the filter assembly to the correct level remove the water hose, replace the filter, the filter basket assembly
and the filter cover. Turn the GFCI on. Every time the GFCI is powered on, your spa controls run diagnostic tests. During diagnostic
testing, a series of messages are displayed on the topside controls. When diagnostic testing is complete, the spa begins priming mode.
Priming Mode
Each time you fill your spa some air may be trapped in the plumbing lines. Priming mode safely removes the air. To prevent failure, the
heater is disabled during priming mode. Pumps should be observed one at a time. Your spa will automatically begin normal heating and
filtering when priming is complete. Priming mode lasts approximately 5 minutes.
Run Pumps to Purge the Air
When this message is displayed on your topside controls, push the “Pump 1” button once to start the pump on low speed.
Press the “Pump 1” button a second time to switch to high speed. After confirming water is coming from all jets and the pump
is not surging, press the “Pump 1” button to turn the pump off.
Pump 2 is a single speed pump. Press the “Pump 2” button once to start Pump 2. After confirming water is coming from all
jets and the pump is not surging, press the “Pump 2” button to turn the pump off.
If the spa you purchased has 3 pumps, Pump 3 is a single speed pump. Press the “Pump 3” button to start Pump 3. After
confirming water is coming from all jets and the pump is not surging, press the “Pump 3” button to turn the pump off.
Within 2 minutes of pressing each pump button, water should be flowing from the jets in every seat without surging. If none of the jets
in a seat work or if water surges, turn the pump off. After the water is completely still, repeat the process a second time. If the pumps
do not prime within 2 minutes on your second attempt, turn the GFCI off. Make sure the slice valves are locked in the OPEN position,
that the diverter valves are centered for even distribution of the water, that jets without flow are rotated to the open position and remove
any debris in the filter basket and on suction drain covers. Power the GFCI on and repeat the process to run each pump on HIGH
SPEED. If the pumps don’t prime on the third attempt, call your local dealer for assistance.
Do not turn on any pump that will not prime. A pump that fails to prime should not be left on for more than 2 minutes under any
circumstance. The heater will engage when priming mode is complete. If a pump is not properly primed when the heater engages, the
spa may overheat causing serious damage.
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Pre-Programmed Factory Settings
Your spa will start in Ready Mode
The temperature is pre-programmed to 100º F
The Duel Temperatures are pre-programmed to a minimum of 80º F and a maximum of 104º F
The filtration cycle is pre-programmed to run once each day for 2 hours
Initial Temperature Display
After briefly displaying the pre-programmed temperature setting, this message will be displayed on your topside controls. The water
must circulate through the heater chamber for approximately one minute before the current water temperature can be displayed
on the topside controls. When the water temperature reaches the pre-programmed temperature setting, the pump will turn off
automatically. To display the current pre-programmed temperature setting, press the “Temp” button once. The current water
temperature will flash on the display.
When the display is flashing, the spa controls are in programming mode. To prevent accidently changing pre-programmed settings, after
you press a button, you should wait 5 seconds before pressing a different button.
Turning the Jets On and Off
Pump 1 is a two speed pump. Press the “Pump 1” button to operate pump 1 on LOW SPEED. Press the “Pump 1” button
a second time to operate on HIGH SPEED. Press the “Pump 1” button a third time to turn it off. If the “Pump 1” button is
not pressed to turn it off manually, it will shut sown automatically after 20 minutes. To turn it back on, press the “Pump 1”
button and repeat the process. The Ozonator engages when pump 1 is operating on LOW SPEED.
Pump 2 is a single pump. Press the “Pump 2” button to turn it on. Press the “Pump 2” button a second time to turn it off.
If the “Pump 2” button is not pressed to turn it off manually, it will shut down automatically after 20 minutes. Press the
“Pump 2” button to turn the pump back on.
In spas equipped with 3 pumps, pump 3 is a single speed pump. Press the “Pump 3” button to turn it on . Press the
“Pump 3” button a second time to turn it off. If the “Pump 3” button is not pressed to turn it off manually, it will shut down
automatically after 20 minutes. Press the “Pump 3” button to turn it back on.
23
To ensure your safety and for optimal performance, your spa controls will automatically perform maintenance functions and run diagnostic
testing. The pump will start automatically on low speed to circulate the water for a few minutes every hour to run a system check. During heating,
filtration and diagnostic testing the pump runs on low speed. When the pump starts automatically and operates on low speed to perform these
maintenance functions, pressing the pump button will not turn the pump off.
When a button is pressed to turn a pump on, a clean up cycle will begin 30 minutes after the pump shuts down. The pump will operate on LOW
SPEED and the ozonator will engage. Both the pump and ozonator will operate for approximately 30 minutes to help eliminate dirt, bacteria and
other particulates as soon as they are introduced to the water
Turning the Lights On and Off
Press the “Light” button once to turn the lights on. The colored light will rotate. Press the “Light” button to turn the light off.
To display only one color, press the “Light” button repeatedly turning the lights on and off. When the color your desire turns
on do not turn the light off. Press the button only when ready to turn the light off. If the “Light” button is not pressed to turn
the lights off manually, the lights will turn off automatically after 2 hours. Press the “Light” button to turn the lights back on.
If your spa is equipped with optional perimeter lighting, the perimeter lighting feature work in tandem with the main light.
Operating the Audio Components
Press the “Stereo” button to turn the built in audio components on. Press the “Stereo” button a second time to turn
them off. If the button is not pressed to manually power off the audio components, they will power off automatically after
2 hours. Press the “Stereo” button to turn it back on. Music from your Mp3 player will play through the built in audio
components when your the device is plugged into the audio jack. The Mp3 Cargo Bay is built into the spa cabinet on
the same side as the topside controls. Use your Mp3 player to select music and to control the volume. If the model you
purchased is equipped with Bluetooth capability, open the Bluetooth settings on your Mp3 player and connect it to the spa
to stream your music wirelessly. Enter “0000” if a pairing code is required.
Mp3 Audio Jack
For your safety and to protect your device, your Mp3 player should always be stored in the Mp3 Cargo Bay. When you remove your Mp3
player from the Cargo Bay, always press the “Stereo” button to turn the speakers off. Leaving the audio components on causes overheating
that will permanently damage the audio components. Damage to the audio components that occurs because the components were not
turned off is not covered under the warranty.
24
Changing the Programmed Settings and Operating Modes
Press the “Temp” button once to enter programming mode.
When the display on the topside control is flashing, the spa is in programming mode.
In most cases, pressing the light button saves the change.
To prevent accidentally changing programmed settings, after pressing one button wait 5 seconds before pressing a different button.
Adjusting the Programmed Water Temperature Setting
To change to programmed temperature settings, press and release the “Temp” button. The display on the topside controls will
flash, indicating you have entered programming mode. While the display is still flashing, press and hold the “Temp” button it
until the desired temperature is reached. To move the temperature in the opposite direction, continue holding the button. The
temperature will automatically begin moving in the opposite direction when the maximum temperature is reached. Release the
“Temp” button when the desired temperature is displayed on the topside controls. Press the light button to save the change
and exit programming mode. If the programmed temperature is increased, pump 1 will turn on automatically to begin heating
the water.
Dual Temperature Ranges
When you are setting Duel Temperature Ranges, pay attention to the direction of the arrow displayed on the topside controls.
The spa controls allow you program two temperature range settings with independent temperature settings that are most commonly
used to program a “Ready to Use” setting and a “Vacation” setting. When a range is chosen, the spa will heat to the temperature
settings associated with that range. For example, the high range might the set with a low temperature of 80º F and a high temperature
of 104º F and the low range might be set between 60º F and 99º F. Freeze protection is active in either range.
To program the first temperature range, press the “Temp” button. While the display is flashing, press the “Light” button. “TEMP” will be
displayed on the controls. If the arrow beside the word “RANGE” is pointing up, program the HIGH temperature setting. If the arrow is
pointing down, program the LOW temperature. Press and hold the “Temp” button until the desired temperature is reached. Press the
“Light” button to save the change. Repeat the process to program the opposite temperature range. If necessary, press the “Temp”
button to change the direction of the arrow. Press and hold the “Temp” button until the desired temperature is reached. Press the
“Light button to save the changes.
25
Setting Dual Temperature Ranges
26
Freeze Protection
If the water temperature falls to 42º F, the spa will automatically turn on and will run for 4 minutes after the water temperature reaches
46º F to prevent freezing. If your spa is in Sleep Mode when the ambient temperature is 40º F or lower, the water temperature will
likely operate in Freeze Protection Mode for extended periods if not continuously.
Show and Set the Time-of-Day
Setting the time of day is important for determining when filtration cycles and other functions will performed. If no time of day is set,
“SET TIME” will flash on the display if no time-of-day is stored in the memory. When the power supply to the spa is interrupted, the
time will not be saved. If filtration cycles must be run at a particular time resetting the time-of-day will be required. When the GFCI
is powered on, the default time-of-day is 12:00 Noon. Though “SET TIME” will still flash on the display, if the GFCI is powered on at
Noon, the filtration cycle will run at Noon.
To set the time of day, press the “Temp” button. While the display is flashing, repeatedly press the “Light”
button until “TIME” appears on the topside display. To set the HOUR, press and hold the “Temp” button until
the correct hour is displayed. Press the “Light” button to save the hour and begin setting the MINUTES. Press
and hold the “Temp” button until the correct time is displayed. Press the “Light” button to save your selection.
Flip the Display
The message on the topside display can be inverted for easy reading both inside and outside the spa.
To invert the display, press the “Temp” button once. When the display is flashing, press the light button
repeatedly until the word “FLIP” flashes on the topside controls. Press the “Temp” button to invert the display.
“FLIP” will begin flashing in the inverted direction. Press the “Light” button to save the change.
27
Setting the Time of Day
Flipping the Display
28
Programming Filtration Cycle Settings
Your spa is pre-programmed to filter once each day for 2 hours.
When the filtration cycle begins, all pumps will turn on and operate on HIGH SPEED to purge the lines and shut down automatically.
When purging is complete, Pump 1 will start on LOW SPEED and will automatically shut down when filtration cycle is complete.
During filtration cycles, the water circulates to remove debris and small particulates.
Increasing filtration will not eliminate or reduce the need for chemical sanitization.
How long your water needs to filter varies on a number of factors including how often the spa is used, for how long, and by how
many people. In addition to the filtration cycle, the water circulates every 30 minutes for diagnostic testing and during clean up cycles
that begin automatically 30 minutes after a pump button is pressed. Under normal use, adequate filtration should be achieved in two
hours. If the spa is used for longer periods by more bathers it may be necessary to increase the duration of your filtration cycle which
should not exceed 4 hours. Excessive filtration in may cause overheating. Your spa is pre-programmed to run one filtration cycle
every day for two hours. You can program when the filtration cycle will begin and the duration. Settings can be adjusted in 15 minute
intervals.
To program filtration cycles, press the “Temp” button, Wile the display is flashing, repeatedly press the “Light” button until
“FLTR” is displayed on the topside controls. Press the “Temp” button. While “BEGN” is flashing on the display, press and
hold the “Temp” button until the correct hour is displayed. Press the “Light” button to save the hour and move to minutes.
Press and hold the “Temp button until the desired 1/4 hour is displayed. Press the “Light” button. While “RUN HRS” is
flashing press and hold the “Temp” button until the desired number of hours is displayed. Press the “Light” button to save
the selection and move to minutes. Press and hold the “Temp” button until the correct 1/4 hour is displayed. Press the
“Light” button to save the selection and display the time of day the filtration cycle will end. Press the “Temp” button to
save the selection.
When selecting the start time pay close attention to “A” or “P” in the bottom right corner of the display. The filtration cycle will run
during the AM if “A” is displayed or PM if “P” is displayed. The system calculates the end time, so “A” or “P” are not included in that
display.
29
Programming the Filtration Cycle
30
UNDERSTANDING OPERATING MODES
Your spa controls are equipped with three operating modes to help you regulate energy consumption and reduce operating costs.
How often the spa is used and the ambient temperature will help you determine which mode is best for you.
Ready Mode
The water is always heater to the programmed temperature setting.
“Ready” is displayed on the topside controls.
When the spa is in Ready Mode, it’s always ready to use when you’re ready to use it because the programmed temperature setting is
automatically maintained. The current water temperature will be displayed on the topside controls. Pump 1 will automatically circulate
on low speed for a few minutes every half hour to check the water temperature keeping it consistent throughout the spa and to
sanitize the water with Ozone.
Rest Mode
The water only heats during filtration cycles and may be too cool for immediate use
“Rest” is displayed on the topside controls.
DO NOT PUT THE SPA IN REST MODE WHEN THE AMBIENT TEMPERATURE IS 40º F OR LOWER!
Rest Mode reduces energy consumption by heating the water only during filtration cycles only. In Ready Mode, the water
automatically begins heating when the temperature falls a couple of degrees. In Rest Mode, the water temperature is allowed to
fluctuate. When the spa is in Rest Mode, setting the filtration cycle to end right before use can be an effective way to reduce energy
consumption. The topside controls will not display the current water temperature until pump 1 is turned on to circulate the water for
approximately 1 minute.
Ready-In-Rest Mode
In Rest Mode, the water heats for 1 hour when the “Pump 1” button is pressed
Unless the “Pump 1” button is pressed, the water only heats during filtration cycles.
In Ready-In-Rest Mode the spa will operate in Rest Mode, heating only during filtration cycles, unless the “Pump” 1 button is pressed.
When the “Pump 1” button is pressed, the system assumes it is in use and the water begins heating as it circulates for one hour. If the
programmed temperature setting isn’t reached within the hour, the pump automatically shuts off.
To change operating modes, press the “Temp button. While the display is flashing, repeatedly press the “Light” button until “MODE”
appears on the topside display. Press the “Temp” button to toggle between operating modes. When the desired mode is displayed,
press the “Light” button to save your selection.
31
When your spa is in Rest Mode, the actual water temperature cannot be displayed
until Pump 1 is turned on to circulate the water.
32
Restricting Access
To prevent unwanted use or accidental changes to programmed settings, lock the control panel to block use of the topside controls
without interrupting the automatic functions.
Limited Access
Locking the Temperature allows the Jets and other features to be used, but blocks access to other menu items including the
programmed temperature setting, “FLIP”, “LOCK,” “INFO” and “FAULT LOG”.
To lock the Temperature, press the “Temp” button once. While the display on the topside control is flashing,
press the “Light” button repeatedly until “LOCK” is displayed on the topside controls. Press the “Temp”
button. When “TEMP” is displayed, press the “Light” button. When “PANL” is displayed, press the “TEMP”
button. When “OFF” appears on the display, press the “TEMP” button. When “ON” is displayed, press the
“Light” button to lock and save the changes. When the Temperature Lock is activated, the word “LOCK” will
appear when the “Temp” button is pressed twice.
Unlocking
Press and hold the “Temp” button. Slowly press the “Light” button twice. The control panel is unlocked when “UNLK” is displayed on
the topside control panel.
To lock the topside control panel and prevent use, press the “Temp” button once. While the display on the
topside controls is flashing, press the “Light” button until “LOCK” is displayed on the topside controls. Press
the Temp Button once. When “TEMP” appears on the display, press the “Light” button once. When “PANL”
is displayed, press the “Temp” button. When “OFF” is displayed, press the “Temp” button. When “ON” is
displayed, press the “Light” button save the change and lock the controls. When the panel lock is activated,
“LOCK” will appear when any button is pressed.
33
Restricting Access
Unlocking the Controls
34
Setting Preferences
Selecting ºF OR ºC
To change the water temperature reading from Fahrenheit to Celsius, Press the “Temp” button once. While the display is flashing,
press the “Light” button until “PREF” is displayed. Press the “Temp” button. When “F/C” is displayed, press the “Temp” button to
toggle between “F” and “C”. Press the “Light” button to set your preference. “PREF” will display on the control allowing you to set the
next preference parameter. The system will automatically exit if the setting is not adjusted while “PREF” is flashing on the display.
Selecting Standard or Military Time
To change the clock setting to Military Time, press the “Light” button. “24-12” will be displayed on the topside control. Use the
“Temp” button to toggle between “24 HR” and “12 HR”. Use the light button to set your preference. “PREF” will display on the control.
Setting Maintenance Reminders
To set maintenance reminders, press the “Light” button when “RE--” “MIN-” “DERS” is displayed. Press the “Temp” button to toggle
between “Yes” and “No”. Press the “Light” button to set your preference.
35
Setting Preferences
36
General Messages
Too Cold - Freeze Protection
A potential freeze condition has been detected and all pumps have been activated. Pumps will stay on for at least 4 minutes after the
potential freeze condition has ended. Pumps may turn on and off automatically during freeze protection.
Water is too Hot
One of the temperature sensors has detected high temperature in the heater chamber and spa functions have been disabled. DO NOT
ENTER THE WATER! The probable cause is pumps running excessively or high ambient temperatures. Remove the spa cover and add
water allowing the water to cool. Reduce duration of filtration cycle. Operation will resume when the water temperature has fallen.
37
Heater Related Messages
Reduced Heater Flow
There may not be enough water flow away from the heater. DO NOT ENTER THE WATER! Water temperature readings in the heater
chamber are too high. Heater will restart in approximately 1 minute.
Reduced Heater Flow
Not enough flow to carry water away from the heating element and the heater has been disabled. DO NOT ENTER THE WATER!
Power off GFCI, make sure slice valves locked in open position, that water level is adequate and remove debris from filter, filter basket
and suction drain cover. Press any button to resume operation. If problem is not resolved, call your local dealer for assistance.
Heater may be Dry
There is not enough water in the heater. Add water to the spa if the water level is too low, check to be sure slice valves are locked in the
open position, that pumps are primed and jets are open. When problem is resolved, press any button to resume operation.
Heater is too Hot
One of the temperature sensors has detected high temperature in the heater chamber and the spa is shut down. DO NOT ENTER
THE WATER! Power off GFCI, make sure slice valves locked in open position, that water level is adequate and remove debris from
filter, filter basket and suction drain cover. Press any button to resume operation. If problem is not resolved, call your local dealer for
assistance.
38
Reset GFCI
When this message appears with another message, the GFCI must be turned off to reset the spa controls. After 10 minutes, turn the
GFCI on.
Sensor Related Messages
Sensor Balance is Poor - Temperature sensors are out of balance by 2 to 3 Degrees. Call your local dealer for assistance.
Sensor Balance is Poor
Temperature sensors are out of balance and fault has been established for at least 1 hour. Call your local dealer for assistance
Sensor A Failure
Temperature sensor or sensor circuit (A) has failed. Call your local dealer for assistance.
Sensor A Failure
Temperature sensor or sensor circuit (B) has failed. Call your local dealer for assistance.
39
Miscellaneous Messages
No Communication
The topside control is not communicating with the spa controls. Call your local dealer for assistance.
Pre-Production Software
The spa controls is operating with test controls. Call 877-722-8097 for assistance.
ºF or ºC replaced by ºT
Spa controls are operating in Test Mode. Call your local dealer for assistance.
Memory Failure
When the spa was powered on the system failed the Program Checksum Test. There is a problem with the firmware. Call your local
dealer for assistance.
Memory Warning - Persistent Memory Reset
Message appears after system set up change. If this message appears on more than one power up, or it appears after operating
normally for a period of time, call your local dealer for assistance.
40
Memory Failure - Clock Error
Call your local dealer for assistance.
Configuration Error - Spa will not Power On
Call your local dealer for assistance.
GFCI Failure - System could not Test/Trip GFCI
Call your local dealer for assistance.
Pump appears to be stuck on
Water may be overheating.
Pump appears to have been stuck ON when the spa was last powered on
DO NOT ENTER THE WATER. Turn the GFCI off and call your local dealer for assistance.
41
If Reminders are Programmed, These Messages will Appear on a Regular Basis Alternating with Current Water Temperature
Check pH and adjust if required.
Check sanitizer and adjust if required.
Clean or replace the filter if necessary.
Test the GFCI.
The manufacturer requires installation of a Ground Fault Circuit Interrupter by a qualified, licensed electrician. The GFCI is an extremely
important safety device and must be checked on a regular basis to verify its reliability.
Change water to maintain chemical balance and sanitary conditions.
Clean and condition cover for maximum life.
Clean and condition cabinet for maximum life.
Change filter to ensure adequate water flow, optimal performance and sanitary conditions.
Install new mineral cartridge to ensure adequate sanitation.
42
Getting to Know Your Spa
The Electronic Components
The Topside Control is like the keyboard for a computer. Just like pressing “enter” on a keyboard gives your computer the command
to visit a specific website, pressing a button on the topside control relays the command to perform a specific action. Temperature,
filtration, lighting, energy consumption and jet functions are all controlled with the press of a button on the topside control. Specific
functions vary depending upon model you purchased. In addition to controlling spa performance, the topside control also relays
diagnostic and error messages. Diagnostic and error messages displayed on the topside controls will alert you if a problem is detected,
many of which can be corrected simply by turning the GFCI “OFF” for 30 minutes and then turning the GFCI back “ON”, also known as
a “system reset”. If you receive an error message that is displayed after resetting the system, please refer to the error message section
of the manual and follow the instructions or call your local dealer for additional assistance.
The Spa Pack is the computer that accepts the command to perform a specific function. Pressing a “pump” button starts communication
between the spa pack and that pump forcing water into the spa through the jets associated with the corresponding pump. The spa pack
is designed to automatically take care of many of the maintenance and safety features so you don’t have to. For example, if the water
temperature falls below the programmed temperature setting, the spa pack will automatically turn on the heater and a pump to circulate
water until the water reaches the correct temperature. In addition, the pack runs and retains the results of diagnostic tests to ensure your
spa operates with optimal efficiency. If an error message appears on your topside control, or if your spa fails to respond to commands
from the topside control, please call your local dealer. If you are asked to remove the spa control cover, you should manually turn the
GFCI “off” before removing it.
The Spa Heater warms the water in the spa. When the water temperature falls below the programmed temperature ranges, the spa will
automatically turn the heater on and begin circulating the water until the correct temperature is reached. The heater and pumps will
turn on and off automatically to maintain temperature settings. Spas are designed to keep water warm and prevent heat loss. If the
water temperature setting is higher than the ambient temperature, and the ambient temperature does not decrease enough to cool the
water in the spa, the temperature of the water in the spa may be higher than the programmed temperature setting. To lower your water
temperature, you should partially remove the cover for a short period of time allowing heat to escape or drain some of the water from the
spa and add cool water. If you drain water from the spa, you should manually turn the GFCI “off” and follow the instructions for filling
your spa.
43
Getting to Know Your Spa
Plumbing Components
The Drain Bib is used to remove the water from the spa. The drain
is located near one corner at the base of the spa. Check to be sure
the drain bib is closed and no water is draining from it when you fill
the spa.
DISPOSING OF WATER
Because heavily treated water may be harmful to the environment
and because some areas are prone to flooding, some communities
regulate or restrict the disposal of the water from your spa.
Typically, if the pH & chemical levels are correct, you can drain the
water on your own lawn provided there is no potential of erosion or
flooding to surrounding properties or storm drains.
Using the Drain Bib to Empty your Spa
The Drain Bib
Assembly
Rotate Drain Bib
Counter Clock Wise
Pull Drain Bib OUT
Away from Cabinet
Drain Bib Pushed
In Toward Cabinet
Threads
for Hose
Closed Drain Bib
Cabinet Panel
Water Hose
Attached
Closed Drain Bib
Open Drain Bib
Water Drains
Through Hose
Check with local officials before you drain your spa.
The Spa Pump(s) push water through the plumbing lines into the jets. Pumps are turned on and off by pressing the button(s) on the
topside controls. The number and speed of the pumps varies by spa model.
The pump is designed to pump water, not air. If air is in the pump or the plumbing lines, the air will prevent circulation of the water.
Letting your pumps run with an air locked in the lines will instantly destroy the pump(s). Filling the spa properly and “bleeding” the pump
prior to powering the spa on will help prevent air locks. If you hear a “humming” sound, if the jets don’t work or if the jets only work in
part of the spa when you press the jets button, it is likely you have an air lock and need to bleed the pump. To bleed air from the pump,
manually turn the GFCI “off”and with a flat head screw driver, turn the bleed valve (thumb screw) on the base of the pump counter
clockwise until water trickles from the pump. When water begins to trickle, turn the bleed valve clockwise to tighten. Do not over
tighten. Do not use a wrench or vice grips to turn the bleed valve because it may break the thumb screw.
44
Getting to Know Your Spa
The Slice Valves (“T” Stems) allow service without draining the all of the water from the spa. Slice valves or “T” stems are installed in the
plumbing lines near the pump(s) Pushing the “T” stem down creates a seal between the “T” stems. When service is complete, the “T”
stems are raised and locked in the up position. Slice valves must be locked in the “up” position before power is applied to the spa. If
the spa is turned on and the slice valves are closed it can damage the spa immediately. Each time you change the water in the spa, you
should check to be sure the locks on the slice valves are in good condition; locks should be replaced if they will not hold the “T”stem in
the “up” position. Do not use the spa until the locks have been replaced.
The Plumbing Unions connect the plumbing lines to the spa components. Unions can become loose in transit and when seasons
change. During the initial installation and each time you drain your spa, you should hand tighten all plumbing unions. The main cause of
leaks inside the spa cabinet is plumbing unions that need to be tightened. Do not use tools or overtighten plumbing unions
The Filter Assembly consists of the filter, the filter basket and the weir. The filter basket catches large debris, the filter catches fine
particulates and oil. You should check the filter assembly on a regular basis making sure the basket is free of debris and the filter is in
good condition. If the filter assembly is obstructed, flow will be restricted which can damage the spa. Using the spa without the filter
assembly in place is a drowning hazard and may damage the spa. If any part of the filter assembly is damaged, do not use the spa until
it has been replaced. Please call your local dealer for replacement parts. Before removing the filter assembly to fill the spa or change
the filter, manually power the GFCI “OFF”. Turn the weir counter clockwise until it stops. Lift the weir, raise and remove the basket. Lift
the filter from filter housing. Replace the filter, basket and weir. Turn the weir assembly clockwise until it stops and is locked in place.
The manufacturer recommends that you replace the filter every three months. To prevent air in the plumbing lines, you should soak new
filters in water for 30 minutes before installing.
The Suction Drain Covers are on the sides in the foot well of the spa. They are caps that cover the suction drains to help prevent risk of
drowning and debris from being sucked into the plumbing lines. If the suction drain covers are obstructed, flow is restricted which can
damage your spa. Keep hair, clothing and children away from the suction drains when using the spa. It is important to check them on a
regular basis making sure they are good condition Do not use the spa if they need to be replaced. Replacement parts can be obtained
45
Getting to Know Your Spa
from your local dealer. You should avoid contact with the suction drain covers when the GFCI is powered “on”.
The Diverter Valve is a large rotating dial on top of the acrylic surface that controls the flow of water in seating areas serviced by the
same pump. When the diverter valve is positioned in the center, water flow will be spread evenly throughout each seat sharing that
pump. Turning the diverter valve all the way to one side will restrict the water flow from one section and force all of the flow into the other
section. Turning the diverter valve all the way to the other side will reverse the flow of water to the opposite side of the spa.
DIFFICULTY ROTATING DIVERTER VALVES
When the jets are turned on, excessive pressure in the plumbing lines makes rotating the diverter valves difficult. Turn the jets off
and rotate the diverter valve back and forth, then turn the jets back on. Do not force the diverter valve past the natural stopping point.
Forcing the valve to turn past it’s built in “stop” or when there is excessive pressure in the lines will damage the spa.
The Air Valve is a small rotating dial on the acrylic surface that looks like a smaller diverter valve that increases or decreases air flow
through the jets. Increasing air flow creates “bubble action” in the spa. When the air valve is positioned in the center, there is moderate
air flow with moderate “bubble action”. When the air valve is turned to one direction, or closed, there is less air flow and fewer bubbles.
If the air valve is turned fully to the opposite direction, the air valve is fully open creating the most bubbles. The air valve rotates right and
left. Do not over turn the air valve which has built in “stops”. Forcing the valve to turn past it’s built in “stop” will damage the spa.
The Waterfall Valve is used to increase or decrease flow thru the waterfall. The waterfall valve rotates right and left. When the waterfall
valve is placed in the center, there is moderate flow through the waterfall. If the valve is turned all the way in one direction, there is
no flow through the waterfall. If the valve is turned all the way in the opposite direction, the flow is increased to allow maximum flow
through the waterfall.
DIFFICULTY ROTATING WATERFALL VALVES
When the jets are turned on, excessive pressure in the plumbing lines makes it difficult to rotate the waterfall valve. Turn the jets off
and rotate the waterfall valve back and forth, then turn the jets back on. Do not over turn the waterfall valve which has built in “stops”.
Forcing the valve to turn past it’s built in “stop” will damage the spa.
46
Maintaining Water Quality
The Importance of Good Water Chemistry
For your health and safety, it is imperative to have clean, clear, water. Water maintenance will vary depending on many things like
the base water quality, how often the spa is used and how many people use the spa. Remember, when it comes to water chemistry,
filtration is not the same as sanitation. Following a regular schedule will help you achieve and maintain good water chemistry. Bacteria
and viruses grow quickly in water when it is not properly maintained. Maintaining your water is necessary not only for proper sanitation,
but preventing buildup and deposits that will harm your spa.
One of the leading preventable causes of spa malfunction is failure to maintain good water chemistry. Too many chemicals may cause
deterioration of the components, acrylic surface and the spa cover. Not enough sanitation allows impurities to accumulate, which will
hinder performance and may cause permanent damage to the spa. Water can become unsanitary very quickly if chemicals are not used
to adequately sanitize. Incorrect pH or calcium levels can lead to corrosion and scale build up on integral spa components.
The following guidelines have been established for spas by the Association of Pool and Spa Professionals:
pH
7.2 to 7.6
Free Chlorine
3.0 to 4.0 ppm
Free Bromine
2.0 to 4.0 ppm
Total Alkalinity
80 to 120 ppm
Calcium Hardness
150 to 250 ppm
47
Maintaining Water Quality
Common Sense Water Chemistry
Without chemicals, the warm water in your spa is the perfect environment for germs, bacteria and other living organisms. Chemicals
added to your spa water are utilized as they destroy the bacteria from dead skin cells, sweat and other bodily fluids. Routine addition
of sanitizers kept at constant levels keep your water clean and safe to use. Maintaining water chemistry is different in every spa and for
every spa user. Your water chemistry changes constantly. When the water in your spa evaporates, dissolved solids like calcium, salt and
metal remain, they do not evaporate with the water. Adding more water adds more dissolved solids which may leave deposits on the
acrylic surface and inside the spa components. When the cover is off, pollen, dust and dirt change the water chemistry. A spa once a
day will require more chemicals than the same spa filled with water from the same source that’s only used once a week. What it takes to
balance your water chemistry in January will be different in July.
The major considerations in water chemistry are:
• The number of gallons of water in the spa
• The number of people using the spa
• The number of hours the spa is being used
In short, more water used by more people for longer periods will require more chemicals.
Whether you have used your spa or not, you should test your water twice a week. Regular testing lets you to make adjustments before
your water chemistry is out of control. When it comes to chemicals, more is not better. Adding chemicals changes the pH. Fluctuations
in the pH change the way chemicals react. The addition of too many chemicals may mean your only option is to drain the spa and start
over. Depending on how many people use the spa and how often the spa is used, you should replace the water every four to six months
to ensure your comfort and safety. Replacing the water will also help protect the spa components from damage caused by dissolved
solids that build up over time.
48
Maintaining Water Quality
Ozone Generators
Your spa may have come with an ozone generator which will help reduce dissolved solids and increase oxygen in the water, but it will
not sanitize the water without chemicals. You must use a sanitizer in tandem with the ozone generator. The ozone generator is designed
to make chemicals more efficient and maintaining good water chemistry easier.
Chlorine Generators
Your spa may have come with an optional salt system, also known as a chlorine generator. This system is designed to maintain water
chemistry by converting salt into sanitizer without using any chemicals. Since the system does not create any residual chlorine, water
testing will not provide an accurate assessment of sanitation levels. Test strips are only used to test and maintain adequate levels of
alkalinity, pH and water hardness when you have a chlorine generator.
Breaking Down the Basics
Each step of a water maintenance program is dependent upon the previous steps. Omission of any step or failing to reach the
recommended ranges may cause an imbalance in water chemistry. Unbalanced water may cause damage to the spa components
and create discomfort for bathers. To measure the quality of your water, immerse a test strip in water following the instructions on the
container. Do not touch the test strips as it may affect the results. Compare the test strip and the label to determine the condition of the
spa water.
Step 1.) Balancing Total Alkalinity (TA)
The recommended total alkalinity levels are between 80 and 120 ppm. The Total Alkalinity is the measurement of carbonates,
bicarbonates, hydroxides and other alkaline substances in the water. TA is referred to as the water’s “pH buffer”. It is a measure of the
water’s ability to resist changes in the pH level. If the TA is too low, the pH level will fluctuate quickly, easily and greatly. Changes in pH
can cause corrosion or scaling on the spa components. You can correct low Total Alkalinity by adding sodium hydrogen carbonate (pH/
Alkalinity Up).
Step 2.) Balancing Calcium Hardness (CH)
The recommended calcium hardness (CH) level for your spa is 150-250 ppm. Calcium Hardness is a measurement of the total amount
of dissolved calcium in the water. Calcium helps control the corrosive nature of the spa’s water. Calcium-low water (commonly known
49
Maintaining Water Quality
as “soft” water) is not recommended. It is highly corrosive to the components and can stain the acrylic surface. If the CH is too
high (commonly known as “hard”water), formation of scale on the spa and the components can result. CH can be decreased by using a
mixture of 75% “hard” water and 25% “soft” water; this will usually yield a reading of the correct range. If “soft” water is not available or
practical for you, a stain and scale inhibitor should be added to the water according to the label instructions.
If CH is too low, add a CH increaser. Once the CH is balanced, it normally remains stable. Adding small quantities of water should not
change the CH level. When the Calcium Hardness is within recommended range, proceed to the next step.
Step 3.) Balancing the pH
The pH level is the measure of the acidity and the alkalinity. It is imperative to have a slightly alkaline pH level between 7.2 and 7.6.
Problems become proportionately more severe the further outside this range the water gets. Values above 7 are alkaline; those below
7 are acidic Maintaining proper pH level is extremely important for optimizing the effectiveness of sanitizer, maintaining water comfort
for the users, and prevention of equipment deterioration. If the pH level in the water is too low, the sanitizer will dissipate rapidly, the
water may become irritating to users, and the spa equipment may corrode. If the pH is too low, it can be increased by adding sodium
hydrogen carbonate (pH/Alkalinity Up) to the spa water. If the pH level is too high, the sanitizer is less effective, scale may form on the
spa and the spa components, the water may become cloudy and pores in the filter cartridge will become clogged and obstructed. If
the pH is too high, it can be decreased by adding sodium bisulfate (pH/Alkalinity Down) to the spa water. Wait two hours after adding
sodium hydrogen carbonate or sodium bisulfate before testing the pH levels again. It is important to check the pH level on a weekly
basis. The pH will be affected by the bather load, the addition of new water, the addition of chemicals and the type of sanitizer used.
When the pH is within the recommended range, proceed to the final step.
Step 4.) Maintaining the Sanitizer Levels
Sanitizer is extremely important. It kills algae, bacteria and viruses while preventing unwanted organisms from growing in the spa. At the
same time, if the sanitizer levels are too high it may cause irritation to the skin, lungs and eyes. Always maintain the sanitizer level in your
spa at the recommended levels specified for each type of sanitizer. You should check the your sanitizer and pH levels before each use
and at least twice each week even if the spa is not in use.
50
Maintaining Water Quality
WARNING!
Risk of Chemical Reaction and Noxious Fumes
Handle Spa Chemicals with Care
Never pre mix dry chemicals
Always follow instructions on the label
High levels of sanitizer can cause discomfort to eyes, lungs and skin.
Never enter the spa if chemical levels exceed the recommendations.
Adding Chemicals
The water temperature must be at least 80ºF before adding chemicals to prevent damage to the acrylic surface. Always wear safety
goggles and gloves to prevent injury. Remove the cover. Fill a large bucket (minimum 2 gallon capacity )with warm water from the spa.
Use care not to splash chemicals onto the spa cabinet, or the acrylic surface of the spa. Carefully measure the recommended amount
of each chemical, one at a time, following the instructions on the label. Replace the lid on the chemical container. Thoroughly mix the
chemical with the bucket of warm water from the spa. Remove the filter basket assembly and filter. Press the Primary Pump button to
turn the pump on high speed. With the pump running on high speed, being careful not to get too close, add warm water and chemical
mixture into the filtration canister. Repeat this procedure with each chemical you add. When all chemicals have been added and with
the cover off the spa, run the pumps on high speed for ten minutes. After 10 minutes, reduce the pump speed to low for one full cycle.
When the jet cycle is complete, replace the filter and the filter assembly. Replace and lock the cover. Never leave the spa unattended
when the cover is off.
Do not use tri-chlor chlorine, bromo-chlor-dimethyl-hydantoin (BCDMH) or any type of compressed bromine or chlorine, acid or any
sanitizer not recommended Signature Spas.
Heavy Cleaning or Decontamination
On occasion, it may be necessary to “Super Sanitize” your spa. If algae develops, simply replacing the filter, draining and refilling the
spa will not kill the algae. It will be necessary for you to decontaminate the spa before it can be used safely.
51
Maintaining Water Quality
Warning!
Risk of Chemical Reaction and Noxious Fumes
During the decontamination process, excessive chemical vapors are produced.
Wear gloves and a protective mask during the decontamination process.
Keep children and pets away from the spa.
Remove the spa cover, all pillows and cover the plastic valves to protect them.
If your spa is indoors, open the windows and doors. Use a fan to circulate the air and force the vapors out of the room.
Step by Step Instructions to Decontaminate your Spa
1. Remove the filter basket assembly, filter and spa pillows. Before adding chemicals, make sure all pumps are operable. Check to
be sure all jets and air valves are open. Be certain the diverter valves covered to protect them from splashes and are in the center
position allowing even circulation throughout the entire spa.
2. Turn all pumps on low speed. In a large bucket (minimum 2 gallon capacity) filled with warm water, carefully add 2.5 ounces of
sodium dichlor for every 100 gallons of water in the spa and mix thoroughly in the bucket. For example, if there are 400 gallons of
water in your spa, add 10 ounces of sodium dichlor to the large bucket filled with warm water. Turn all of the pumps on low speed.
Gently pour the warm water and chemical mixture into the filter housing. After all of the sodium dichlor mixture has been added,
turn all pumps on their highest speed and allow the water to circulate for one hour. Do not replace the cover over the spa during
decontamination. Never leave the spa unattended while it is uncovered.
3. After the spa has been allowed to run for one hour, turn off all of the pumps and manually turn the GFCI “off”. Drain the spa. Follow
the steps to fill the spa and remember to put a new filter in the foot well of the spa allowing it to saturate as the spa fills with water.
Add chemicals as needed to maintain proper water chemistry.
52
Maintaining Water Quality
Filter Care and Replacement
The filter catches debris that is too small for the filter basket, like hair, lotion and body oil. A dirty filter means dirty water. Filters are
made of compressed fibers that decompress over time. After the fibers break down and become saturated with dirt and oil allowing
contaminants and debris to enter the spa, causing unnecessary strain on the pumps and damaging the components. You should have
to have a supply of replacement filters on hand, in addition to chemicals used to maintain your water. Extra filters are affordable, can be
delivered to your home and purchased from your local dealer. Your filter needs to be cleaned or replaced when:
• You notice reduced flow from the jets
• The water is hazy, cloudy or discolored
• The heater is running more frequently but the water is not heating evenly or normally
Cleaning your filter
Your filters should be cleaned every two to four weeks, depending on use. Manually turn the GFCI “off”. Following the steps to remove
the filter assembly, remove the filter. With a garden hose equipped with a high pressure spray nozzle, rinse the filter making sure to spray
between each pleat.
Deep Cleaning your Filter
Filter cleaners may help remove some collected dirt, lotion and body oils that rinsing won’t remove. Following the instructions on the
bottle of filter cleaner, carefully place the filter in the cleaning solution. Let the filter soak in the solution following the instructions on the
cleaner label. Remove the filter and thoroughly rinse making sure to spray between each pleat. Allow the filter to dry completely. When
the filter is dry, brush between each pleat with a fine hair brush. After brushing between the pleats, place the filter in a bucket filled with
water or in the spa until the filter is saturated. Replace the filter and reassemble the filter assembly.
• Never use a wire brush on the filter.
• Never put your filter in the dishwasher.
• Never put a dry filter in the filter housing.
Replacement Filter Cartridges
Deep cleaning dirty filters is time consuming, requires the use of additional chemicals and may not remove all residual dirt, body oil
and bacteria if not done properly. Depending on use and bather load, Signature Spas recommends that you replace your filters every 3
months.
53
Maintaining Water Quality
Handling Spa Chemicals
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Wash your hands after handling chemicals In case of accidental contact, follow the emergency advice on the product label. If a
doctor is needed, take chemical containers with you to the hospital so the substances can be identified.
Clean up spilled chemicals immediately using water from a water hose. Saturate the surrounding area thoroughly, especially areas
used by children and pets to ensure safety.
Keep chemicals in their original container with the lid replaced properly after using. Keep containers closed when not in use.
Keep chemicals away from children and pets. Allow a responsible person to handle spa chemicals; use care when handling
chemicals.
Store chemicals in a cool, dry, well ventilated place.
Follow local laws when disposing of the water in your spa.
Never alllow the water drained from your spa to run into public water sources.
Add chemicals when the water temperature is 80ºF or higher
Never smoke when handling chemicals. Some of the chemicals are highly flammable and smoking can lead to serious injury.
Do not store chemicals in the spa cabinet
Never expose spa chemicals to extreme temperatures or bright light.
Do not allow anyone in the spa while adding chemicals. Inhaling fumes or contact with your eyes, nose or mouth is very dangerous.
Never use swimming pool chemicals, muriatic acid or household bleach, or chlorine tablets (trichlor) in your spa. It can be extremely
corrosive. Damage caused by use of tri-chlor is not covered under the manufacturer’s warranty.
Never use a vacuum cleaner to clean up chemical spills
54
Maintaining Water Quality
TROUBLESHOOTING WATER CHEMISTRY
Problem
Problem
Could be
Caused
By
Could
be Caused
By
Could be
Solved
By
Could
be Solved
By
Water Will Not Balance
Well, Untreated Municipal or Softened Water
Seek Local Professional Assistance. The manufacturer
does not recommend filling the spa with well,
untreated or softened water.
Cloudy Water
Dirty Filter
Replace Filter
Excessive Organic Matter
Add Shock
Bacteria on Cover Dripping into Spa
Clean Cover with Approved Cleaner
Improper Sanitization
Add Sanitizer
Suspended Organic Matter
Clean or Replace Filter, Add Shock, Run Jets
End of Water Life
Drain & Refill Spa, Replace Filter
Green or Brown Water
Excessive Metal
Add Metal Sequestering Agent
Excessive Foam
Accumulation of oil, cosmetics and detergent
Add Defoamer
Clean or replace filter
Run extra rinse cycle when washing swim wear
Water has Bad Smell
Excessive Organic Matter - Bacteria Growth
Add Shock
Improperly Sanitized
Add Sanitizer
Low pH
Adjust pH
55
Maintaining Water Quality
TROUBLESHOOTING WATER CHEMISTRY
Problem
Could be Caused By
Could be Solved By
Smells Musty
Bacteria Growth
Add Shock. If the problem persists, perform
Spa Decontamination
Ring Around Spa
Build Up of Oil & Dirt
Wipe surface with cloth, drain and refill spa.
Algae
High pH
Add pH Reducer
Low Sanitizer Level
Add Shock & Sanitizer
Improper Sanitation
Test Water. Add Shock & Sanitizer as Needed
Free Chlorine too High
Add Water Causing Sanitizer Levels to Drop
Dirty Filter
Clean or Replace Filter
High Alkalinity or Low pH
Adjust Alkalinity and pH Accordingly
High Mineral Content
Use Stain & Scale Reducer
High Metal Content
Use Metal Sequestering Agent
High Calcium Levels
Adjust Alkalinity; Use Stain & Scale Reducer
Eye or Skin Irritation and/or Rash
Stains on Acrylic Surface
Scale Build Up
56
•
General Care and Maintenance
Immediately remove chemical spills from surrounding surfaces and landscaping.
Your Signature Spa was manufactured with the highest quality of materials and care available in the spa industry making sure you
spend more time enjoying your spa than you do taking care of it. Just as a healthy body requires an occasional check up, a healthy spa
requires some maintenance and attention. Developing a regular routine of care ensures your spa’s health and your peace of mind.
Caring for the Acrylic Surface
Your spa was cast from Lucite® Acrylic making it durable and resilient. It is dirt and stain resistant. Using household cleaners and
detergent may leave a dulling residue. When needed, wipe the surface with warm water and a soft cloth. Never use abrasive, ammonia
or citrus based cleaners because they will damage the acrylic. Chemicals in some cleaners may have react negatively with the chemicals
used to maintain water chemistry.
Caring for the Cabinet Panels
Your spa cabinet is water and weather resistant. It is virtually maintenance free. You will never need to wax, paint or seal the cabinet.
When necessary, rinse the cabinet with water from a water hose equipped with a moderate pressure nozzle. More stubborn dirt can be
removed by rubbing with a damp, soft cloth. Never use abrasive cleaners or a high pressure hose which may scar the cabinet.
Caring for the Pillows
The pillows in your spa are covered in water resistant vinyl. To prevent discoloration, they should be wiped off periodically to remove
chemical residue and treated with a non-alcohol based vinyl protector. Many vinyl protectors are oil based and should be avoided.
Using oil based products will adversely affect water clarity and chemistry which can be difficult to correct. If you are not using your spa
for a prolonged period, pillows should be removed from the spa, dried off and stored. If the vinyl is punctured and the foam is exposed
they should be replaced. Replacement pillows are available. Please call your local dealer.
Caring for the Jets
Most of the jets are interchangeable with other jets that are the same size and can be turned on and off by rotating the outside of the
jet. It’s a good idea to leave all of the jets open to prevent damage that can occur when excessive pressure builds in the plumbing lines.
When jets become difficult to rotate, they should be cleaned. With the GFCI in the “off” position, rotate each jet counter clockwise until it
57
General Care and Maintenance
reaches its built in “stop” and gently pull the jet outward, removing it from the jet housing. Place all of the jets in a bucket filled with
white vinegar overnight. Rinse with warm water. Stubborn dirt on the white part of the jet body can be removed with a soft bristle
brush. Do not use steel wool or a wire brush. You should clean your jets each time you drain your spa. If the white jet body on the
back of the jet is damaged it should be replaced. Replacement jets are available from your local dealer.
Caring for the Lights
The lense cover over the underwater light is permanently installed. Do no attempt to remove the lense cover. When the spa has
been drained, wipe the light lense with a cloth designed for cleaning eyewear to prevent scratching the lense cover. If the other side
of the large underwater light is also dirty, remove the cabinet panel, remove the bulb from the lamp holder and wipe with a cleaner
and cloth designed for cleaning eyewear. Replace the bulb. Make sure the bulb was properly replaced and the light works before
reinstalling the cabinet panel. If you need a replacement bulb, please call your local dealer.
Do not attempt to clean the back sides of the perimeter lighting lense covers.
Caring for Audio/Video Systems
If your spa is equipped with an audio or video system,you will hear your selection from the built in speakers. You should wipe
chemical residue from the speaker covers with a soft cloth to prevent discoloration. The sub-woofer is enclosed in the spa cabinet
and does not require routine maintenance. The built in audio/video components and docking station compartment should be
cleaned with a soft, dry cloth. While you are outside the spa, place your selection in the player, push play, and select the volume
from the device. Before you enter the spa, plug in your MP3 player and place it in the docking station. Close the docking station
door for your safety and to protect your device.
Never place your MP3 player or other electronic devices on the side of the spa.
Never handle audio/video devices while inside the spa.
Never use headphones in the spa.
Caring for the Spa Cover
The foam cores in your spa cover are designed to protect your spa from the elements, reduce heat loss, keep unwanted debris out
of the spa, and to prevent evaporation. You should clean the vinyl with a small amount of mild dish soap diluted in warm water and
58
General Care and Maintenance
a soft sponge 3 or 4 times a year. Allow to dry and wipe with an oil free, non-alcohol based vinyl protector. Many vinyl protectors are oil
based and should be avoided. Using oil based products will adversely affect water clarity and chemistry which can be difficult to correct.
Using alcohol or chlorine based cleaning products will cause the stitching to deteriorate and damage the UV inhibitors built into the vinyl.
The locking tie downs are not designed to keep the cover in place in heavy winds. You should consider using wind straps to stabilize the
cover and protect the spa. Use the handles to remove and replace the cover. The cover is sturdy but should never be dragged and is not
designed to hold heavy weight loads. Heavy snow loads should be brushed off with a clean soft bristle broom. Never stand on or allow
children or pets on the spa cover. When the spa is not in use, the cover should be in place with the tie downs.
Caring for the spa in cold weather
Your spa is well insulated to make it economical to operate even in the coldest climate. As long as it is filled with water and power is
supplied, the spa will function in January just as it did in July. Keeping your spa fully operational at all times is the best protection. We
do not recommend draining your spa and disconnecting the power supply in the winter. If you live in an extremely cold climate or an
area where power outages are common and the spa is subjected to freezing temperatures, we encourage you to hire a professional to
winterize your spa safely. The standard of practice varies by location. All of the water must be removed from the filter housing, pumps,
heater, jets and plumbing lines. Simply draining the water as you would for normal maintenance will not provide adequate protection from
freezing. Damage that occurs if the spa freezes is not covered under the warranty.
If you experience system failure and the spa is exposed to freezing temperatures, manually turn the GFCI “off” for 30 minutes then turn
the GFCI “on”. The system may reset and function normally. If that fails, call your local dealer immediately. If the system failure occurs
after hours, and your pumps will not circulate the water, you should place a low wattage space heater inside the cabinet near the spa
equipment to help prevent freezing. To avoid the risk of fire or injury, do not leave the spa unattended when the heater is inside the
cabinet. If you leave home, turn the heater off.
59
SPA TROUBLESHOOTING GUIDE
THE FIRST STEP IN THE TROUBLESHOOTING PROCESS IS TO CHECK THE TOPSIDE CONTROLS FOR DIAGNOSTIC MESSAGES.
If you do not see the solution to your problem , please call your local dealer for assistance.
When making repairs to your spa, you should always manually turn the GFCI “off” to eliminate risk of shock.
Problem
May be Caused By
Might Be Solved By
LED Display is blank
Power is off or fuse is blown
Reset GFCI and Main Service. Replace blown fuses
Spa Will Not Power Off
Spa is heating
Lower temperature settings
Spa is filtering
Normal function of spa
Spa Leaking
Loose unions
Hand tighten unions
GFCI Tripping
Improper wiring
Get Electrician to check neutral wiring connections at GFCI
Pump(s) Not Working
Air Lock
Bleed the pump(s)
Pump Cycle has ended
Press button to turn pump on
Slice Valves Closed
Open Slice Valves
No Power
Check pump connection in spa control box
Blockage in line
Clear obstructions in filter assemblies
Pump running dry
Call your local dealer.
Flow restricted
Remove debris from filter basket and suction valves.
Water level too low
Add water
Blockage or restriction
Empty filter basket and clean suction drain covers
Pump(s) run hot
Pump Surges
60
SPA TROUBLESHOOTING GUIDE
THE FIRST STEP IN THE TROUBLESHOOTING PROCESS IS TO CHECK THE TOPSIDE CONTROLS FOR DIAGNOSTIC MESSAGES.
If you do not see the solution to your problem , please call your local dealer for assistance.
When making repairs to your spa, you should always manually turn the GFCI “off” to eliminate risk of shock.
Problem
May be Caused By
Might Be Solved By
No or Low Heat
Spa is at correct temperature
Normal function of spa
Operating Mode
Check to be sure the spa is not in Economy Mode
Temperature Setting
Check LED display to see if Heater Icon is illuminated
Breaker(s) off
Reset GFCI and Main Breaker
Dirty Filter
Change filter
Air Lock or Closed Slice Valve
Make sure slice valves are open and pumps are not air locked
Improper Line Voltage
Have an electrician check voltage
Thermostat turned down
Increase temperature setting
Dirty filter
Change filter
Slice valve closed
Open slice valves
Spa cover shifted
Reposition spa cover
Filtration settings
Reduce number and duration of filtration cycles
Outside temperature high to allow
cooling
Temporarily remove cover and/or add cold water
Heats, but not High Enough
Over Heat Message on LED
61
SPA TROUBLESHOOTING GUIDE
THE FIRST STEP IN THE TROUBLESHOOTING PROCESS IS TO CHECK THE TOPSIDE CONTROLS FOR DIAGNOSTIC MESSAGES.
If you do not see the solution to your problem , please call your local dealer for assistance.
When making repairs to your spa, you should always manually turn the GFCI “off” to eliminate risk of shock.
Problem
May be Caused By
Might Be Solved By
Lights Don’t Work
Bulb or fuse burned out
Replace bulb or fuse
Loose, dirty connection
Check light connections
Air lock in pump(s)
Bleed pump(s)
Slice valve(s) closed
Open slice valves
Diverter valve closed
Rotate diverter until desired pressure is achieved
Jet Closed
Rotate outer rim of jet clockwise to open
Dirty Filter
Change filter
Spa heating or filtering
Normal spa function
Diverter valve position
Rotate diverter valve to increase flow
Air valve closed
Rotate air valve to open
Dirty filter
Clean or replace filter
Slice valve(s) closed
Open slice valves
Improper Line Voltage
Have an electrician check voltage
Jets Don’t Work
Low Water Flow
62
Manufacturer’s Limited Warranty
Spa Warranty Policies and Procedures
Important Notice: The following are not actual warranties, but detailed descriptions of our warranty policies and procedures. Certain
exclusions and disclaimers may apply to these descriptions. Be sure you read and understand the spa warranty. These policies and
procedures are subject to change at any time and without notice. Throughout this document, Signature Spas shall be referred to as
the “MANUFACTURER”. Each spa warranty is given to the original consumer only and terminates upon transfer of ownership. Any
commercial applications are excluded from all warranties.
Labor Warranty
Labor is described as the work completed by a technician. MANUFACTURER will be responsible for the costs associated for labor for
all warranty repairs for two (2) years from the original date of purchase. THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER
AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY. It
is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost
associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of
shipping of parts under the terms of this warranty agreement.
Warranty Procedures
THE SIGNATURE SPAS WILL WORK WITH YOUR DEALER TOWARD RESOLVING YOUR WARRANTY REQUEST AS QUICKLY AS
POSSIBLE. TO ENSURE THE EFFICIENT PROCESSING OF YOUR WARRANTY CLAIM, PLEASE FOLLOW THESE STEPS:
1. The MANUFACTURER relies upon the consumer and service technician to assist in warranty claims and how best to work toward the
consumer’s satisfaction. If you have any questions concerning a claim, you should call your local dealer for assistance.
2. If the claim is determined to be valid you will need to submit to Signature Spas the proof of purchase, photographs of the spa, wiring
configurations, components and the surrounding area where the spa is supported. Signature Spas will determine the proper solution for
repairing the spa. Warranty requests must include the following information:
* Spa Model * Name & Address of Customer* Spa Serial Number * Date of Delivery
* Date of Purchase *Dealer Name
* Photographs of the area of concern
MOST OF THIS INFORMATION IS ON THE ORIGINAL PURCHASE INVOICE.
* Phone number of Customer
* Date of Installation
*Thorough Description Problem
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3. Upon receipt of all of the requested information, Signature Spas will evaluate it and decide how the claim will be resolved. Repair
or replacement is at the MANUFACTURER’S discretion. In all situations, a repair is considered the appropriate course of action. If
the spa cannot be repaired in the field and must be returned to the factory, approval must be obtained from Signature Spas. Cost for
removal of the defective spa, delivery and installation of the replacement spa are the responsibility of the consumer and will not under
any circumstances be covered by the MANUFACTURER. It is the responsibility of the spa owner to ensure that the spa is accessible
for repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are required for
repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.
4. Partial documentation submissions will not be considered and do not constitute filing a warranty claim. MANUFACTURER is not
responsible for delays caused by failure to submit all of the information in a timely manner.
Surface Warranty
The spa surface is defined as the exposed material finish. The MANUFACTURER warrants the spa surface to be free from defects in
material and workmanship, such as blistering, cracking, or delamination, under normal use and maintenance for a period of five (5)
years from the original date of purchase.
The spa must be placed on a level concrete slab sufficiently engineered to support the entire length and width of the spa when filled to
capacity. Standard building practices must be followed. Damage caused by failure to have a properly leveled and supported foundation
under the spa is not covered under warranty. The MANUFACTURER does not warrant against problems associated with prolonged
standing water, prolonged exposure to sunlight and/or use of any sanitation or ozone system not approved by the MANUFACTURER.
Damage to the spa surface caused by leaving the spa uncovered and/or empty of water with direct exposure to sunlight will terminate
this warranty. Any alteration to any system, including but not limited to electrical, plumbing, or mechanical, improper water chemistry, or
any other problems caused by any external source are not covered under warranty. Other exclusions may apply.
Normally, problems associated with material and workmanship can and will be repaired. If the spa surface is repaired, the repair is
limited to the affected area only, and there is no guarantee against discoloration or fading. The decision to repair will be made by
the MANUFACTURER and its field representative after review of the facts, pictures, or any other data presented by the dealer or the
customer. In all cases, pictures of the affected area and foundation of the spa must be provided before any decisions to repair or
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Manufacturer’s Limited Warranty
replace will be made. In the unlikely event a spa is replaced, all warranties (including but not limited to shell, acrylic, equipment and
plumbing) date back to the original date of purchase. If it is determined that the shell is to be replaced, the same conditions and terms
as outlined in the shell warranty section apply. It is the responsibility of the spa owner to ensure that the spa is accessible for repairs.
MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are required for repair,
MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.
Structural Frame Support Warranty
The spa structure and frame are defined as the exposed material finish. The MANUFACTURER warrants the framing structural support to
be free from defects in material and workmanship under normal use and maintenance for a period of five (5) years from the original date
of purchase.
Damages to the spa structure and frame, including but not limited to dry rot that occurs as the result of failure to reinstall or replace
damaged cabinet, wet rot that is occurs as the result of prolonged exposure to standing water, damage that occurs as the result of
relocation after initial installation, insect or rodent damage, neglect, misuse, abuse, improper care or maintenance, or Act of God will not
be covered under this warranty. This is not an all inclusive list. The spa must be placed on a level concrete slab sufficiently engineered
to support the entire length and width of the spa when filled to capacity. Standard building practices must be followed. Damage caused
by failure to have a properly leveled and supported foundation under the spa is not covered under warranty. Any alteration or any other
problems caused by any external source are not covered under warranty.
Normally, problems associated with material and workmanship can and will be repaired. If the spa structure and frame are repaired, the
repair is limited to the affected area only. The decision to repair will be made by the MANUFACTURER and its field representative after
review of the facts, pictures, or any other data presented by the dealer or the customer. In all cases, pictures of the affected area and
foundation of the spa must be provided before any decisions to repair or replace will be made. In the unlikely event a spa is replaced,
all warranties (including but not limited to shell, acrylic, equipment and plumbing) date back to the original date of purchase. If it is
determined that the structural frame is to be replaced, the same conditions and terms as outlined in the structural frame warranty section
apply. It is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for
any cost associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the
cost of shipping of parts under the terms of this warranty agreement.
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Manufacturer’s Limited Warranty
Components Warranty
The components may be defined as the electrical items (i.e, pumps, equipment packs, heaters, topside, etc.) The MANUFACTURER
warrants all components to be free from defect in material and workmanship for two (2) years. THIS WARRANTY IS GIVEN TO
THE ORIGINAL CONSUMER ONLY AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE
EXCLUDED FROM THIS WARRANTY.
Some components including, but not limited to, the spa cover, ozonator, salt system, jet faces, skirting, and pillows are warranted to
be free from defects in materials and workmanship for one (1) year. Audio and video components, speakers and related parts, are
warranted to be free from defects in materials and workmanship for six (6) months. Some items, including, but not limited to pump seals
are a maintenance item and are covered for manufacturing defects only. Damage caused by weather, poor water chemistry, standing
water and/or improper maintenance will not be covered under this warranty. Alterations or replacement of components installed in the
spa that are not purchased and/or approved by the MANUFACTURER will terminate the spa warranty.
It is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost
associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of
shipping of parts under the terms of this warranty agreement.
Plumbing Warranty
The plumbing may include all piping, jets and valves. The MANUFACTURER warrants all plumbing parts to be free from defect in material
and workmanship for two (2) years.
THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER ONLY AND TERMINATES UPON TRANSFER OF OWNERSHIP.
COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY. Jet internals, valve and diverter handles are not covered
under this warranty. Damage caused by weather, poor water chemistry, standing water, and/or improper maintenance will not be covered
under this warranty. It is the responsibility of the spa owner to insure that the spa is accessible for repairs. MANUFACTURER is not
responsible for any cost associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not
responsible for the cost of shipping of parts under the terms of this warranty agreement.
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Manufacturer’s Limited Warranty
Components and Plumbing Warranty Procedures
SIGNATURE SPAS AND YOUR LOCAL DEALER WILL WORK WITH YOU TO MAKE THE PROCESS AS EASY AS POSSIBLE. TO
ENSURE FAST & EFFICIENT PROCESSING OF COMPONENTS AND PLUMBING CLAIMS, PLEASE FOLLOW THESE STEPS:
1. Your local dealer & Signature Spas must determine whether or not damage is due to manufacturer’s defect. If the damage is due
to manufacturer’s defect, the MANUFACTURER will warrant the defective part during the warranty period. This does not include
any travel or trip charges, troubleshooting or diagnostic charges. Customers living outside the technician’s travel area need to be
aware that trip charges are their responsibility.
2. Signature Spas will troubleshoot the problem and supply necessary parts for repair. The authorized technician will repair the
problem. If the technician has a problem with a service call, your dealer should call Signature Spas for assistance. Upon satisfactory
completion of warranty repairs, a Satisfaction of Service (SOS) form should be completely filled out by the service technician and
signed by the customer.
NOTE: THE SPA SERIAL NUMBER SHOULD BE TAKEN DIRECTLY OFF THE SPA SO THE CORRECT WARRANTY IS APPLIED.
3. Upon request, the defective parts must be returned. Signature Spas will process the warranty claim(s) within fifteen (15) working
days (if claim is received in the proper time frame and all required information is submitted with the claim). Claims turned in late or
without the proper documentation will be delayed. It is the responsibility of the spa owner to ensure that the spa is accessible for
repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are required for
repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.
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Manufacturer’s Limited Warranty
Items Not Covered Under the Warranty
The following is a general overview of non-warranty items and work. This is NOT an all-inclusive list.
* Shipping Charges
* Diagnostic Services
* Fuses * Valve Handles
* Light bulbs of any kind * Seals
* Filters
* Acts of Nature
* Wear and Tear
* Travel Charges
* Filling
* Chemical misuse
* Draining
* Damage caused by improper installation * Removal and/or Replacement
* Making Spa Accessible * Any part not purchased from Signature Spas
The fuses, cabinet finish, and filters are warranted to be free of defects in workmanship and materials at the time of delivery. Any
alterations that have not been PRE-APPROVED by the MANUFACTURER will void all warranties. If an alteration is approved by the
MANUFACTURER, it is the consumer’s responsibility to verify that the alteration is covered under warranty. Not all every service request
is considered a warranty call. For example, moving the tub to access the problem is not considered a warranty call.
The MANUFACTURER understands that some problems take longer than the allowed time to correct. An authorization number will be
required to extend warranty coverage for service calls requiring additional time. If you need re-authorization from the MANUFACTURER,
a detailed description must be included with the warranty claim for approval.
Limitations
The Signature Spas warranty is terminated if the spa has been subject to alteration, misuse, or abuse. Misuse or abuse is defined as
but not limited to: use of spa in non-residential situations, water temperatures outside the ranges of 32 to 110 degrees, damage caused
by clogged or dirty filters, damage caused by the absence of a hard cover, damage caused by failure to adequately maintain water
chemistry, use of any type of acid, water left standing, or chemical imbalance. The spa owner is required to provide adequate access to
the spa for any repairs or inspections. This warranty is terminated if any extra components area installed without the MANUFACTURER’S
prior approval and consent or if any repairs have been attempted or made by anyone who has not received prior authorization from
Signature Spas.
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Manufacturer’s Limited Warranty
Disclaimer
Your sole and exclusive remedy and the Manufacturer’s entire liability, if any, is limited to repair or replacement of the defective part,
at the manufacturer’s discretion, in accordance with the terms of this limited warranty. There are no additional warranties, express
or implied, which extend beyond the terms of this written warranty. Signature Spas makes no warranty of merchantability of the
goods or the fitness of goods for a particular purpose. No agent, dealer, service company, technician or other parts representative
is authorized to change, modify, or extend the terms, make any promise of performance or make any other representation including
implied warranties for merchantability and fitness for a particular purpose as well as non-infringement in any manner what so ever
that are not included in the written warranties that accompany each Signature Spa.
The MANUFACTURER”S liability, if any, shall not exceed the original amount paid for the original product. Under no circumstance
shall the manufacturer or any of its representatives be liable for injury, loss, injury to person or damage to property, however arising,
including indirect, punitive, special, incidental or consequential costs, expenses or damages, which may include, but are not limited
to, loss of use, water damage, the removal of a permanent deck or other custom fixture whether the claim for such injury, loss, or
damage is based on breach of contract, breach of warranty or tort, even if the MANUFACTURER has previously been advised of the
possibility of damages.
This limited warranty gives you specific legal rights and you may have other rights which vary from state to state. Any disputes
arising from the purchase of a Signature Spa or this warranty are governed by the laws of the State of Tennessee.
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