Garage Door Opener synoris 550/800

Garage Door Opener synoris 550/800
Installation and operating manual
Garage Door Opener
synoris 550/800
46646V024_372007-0-OCE_Rev.D-4
English
2
en
Table of contents
1. Important safety information
1.1. About this manual
1.2. Access to this manual
1.3. Transfer of the manual
1.4. Operating this opener
1.5. Intended use of the opener
1.6. Explanation of the warning symbols
used in this manual
1.7. Labels on the product
1.8. Explanation of the symbols used in this manual
4
4
4
4
4
4
10. Photo Eyes
10.1. Installation Step 12 - Install the Photo Eyes
10.2. Function
10.3. Installation requirements and dimensions
10.4. Installation
10.5. Connection
26
26
26
26
27
28
4
5
5
2. Product and functional description
2.1. The opener and its mode of operation
2.2. Safety equipment
6
6
7
11. Wall Station
11.1. Installation Step 13 - Install the Wall Station
11.2. Functions
11.3. Installation requirements and dimensions
11.4. Installation and connection
29
29
29
29
30
3. Technical data
8
4. Dimensions
9
12. Initial operation
12.1. Installation Step 14 - Installing light bulbs
12.2. Installation Step 15 - Program the transmitter
12.3. Learning the forces of the door
12.4. Test the emergency release
12.5. Test the obstacle detection function
12.6. Test the photo eyes function
12.7. Attach the warning labels
33
33
33
35
36
36
37
37
13. Operation
13.1. Lights
13.2. Operating the opener with the transmitter
13.3. Operating the opener with the wall station
13.4. Emergency release from the inside
13.5. Indicator lights on the control housing
13.6. Resetting the values/ forces
38
38
38
39
41
41
42
14. Settings
14.1. Overview of special functions
14.2. Setting the DIP switches
43
43
44
15. Terminal Connections
45
16. Maintenance and care
16.1. Maintenance schedule
16.2. Regular maintenance
16.3. Maintenance work
46
46
46
46
17. Troubleshooting
17.1. Troubleshooting guide
17.2. Photo eyes fault indicators
17.3. Troubleshooting
17.4. Replacing light bulbs
17.5. Replacing transmitter battery
47
47
50
51
51
52
18. Placing out of operation and disposal
18.1. Placing the opener out of operation
18.2. Battery disposal
53
53
53
19. Wiring diagram
54
20. Warranty terms and conditions
20.1. Lifetime and Two (2) Year Limited Warranty
55
55
5. Storing and items included in the delivery
5.1. Storage
5.2. Contents of opener
10
10
10
6. Tools and protective equipment
6.1. Tools required
6.2. Personal safety equipment
13
13
13
7. Installation dimensions and requirements
7.1. Important installation instructions
7.2. Door types and accessories
7.3. Installation requirements
14
14
14
15
8. Installation
8.1. Preparation
8.2. Installation Step 1 - Determine the
door’s highest position
8.3. Installation Step 2 - Install the Header Bracket
8.4. Installation Step 3 - Attach the rail
to the Header Bracket
8.5. Installation Step 4 - Hang the opener
8.6. Installation Step 5 - Mounting the door bracket
8.7. Installation Step 6 - Attach the door arm
8.8. Installation Step 7 - Check running of the door
8.9. Installation Step 8 - Shorten the length
of the emergency release cord
8.10. Installation Step 9 - Set the the limit stops
8.11. Installation Step 10 - Attach the Control
Housing to the C-rail
16
16
19
20
20
21
22
22
23
23
24
24
9. Electrical Connection
25
9.1. Installation Step 11 - Connect to a power outlet
or to a permanent wiring connection
25
9.2. Power outlet connection
25
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3
1. Important safety information
WARNING
Please observe and comply
with the following information to avoid possible risk of
severe or fatal injury to you
and/or other persons.
1.1. About this manual
There is a possible risk of injury or even a risk of death if the
following important safety information and the entire contents
of this manual are not observed and complied with. The
opener may only be installed and operated when all information is observed and complied with.
You must also inform other users of this system about this
manual.
1.5. Intended use of the opener
The intended use of this opener is for the opening and closing of garage doors exclusively. Any other use does not correspond with its intended use is not permitted.
The opener may only be used in accordance with its intended
use. It must be used safely and responsibly with attention to
the instructions and safety warnings in this installation and
operating manual.
No modifications may be made to this opener.
The operating license expires if modifications are performed
on this device that are not described in this manual or authorized by the manufacturer.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1.
this device may not cause harmful interference, and
2.
this device must accept every interference received,
including interference that may cause undesired
operation.
Malfunctions that could influence the safe operation must be
corrected immediately.
1.2. Access to this manual
Keep this manual readily available for later use when dealing
with the opener.
1.6. Explanation of the warning symbols
used in this manual
1.3. Transfer of the manual
The following warning symbols are used in this manual. They
warn you about possible dangers.
Please be sure to include this manual when the operator is to
be installed in a different location and operated by other persons, for example, when selling the opener.
1.4. Operating this opener
This opener may only be operated by adults. Never allow
children to operate the opener or to play in the area of the
door and the opener.
DANGER
Danger to life or severe personal injury
Please observe and comply with the given information to
avoid the possible risk of severe or fatal injury to yourself
and/or other persons.
All users must be trained in the appropriate use of the
opener.
The installation, the connection and the initial operation of the
opener may only be carried out by technically knowledgeable
persons.
All electrical work under voltage may only be performed by a
qualified electrician.
4
WARNING
Possible danger to life or personal injury
Please observe and comply with the given information to
avoid the possible risk of severe or fatal injury to yourself
and/or other persons.
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1. Important safety information
CAUTION
Possible damage to property
Please observe and comply with the given information to
avoid the possible risk of property damage.
1.8. Explanation of the symbols used in
this manual
Tool symbols
These symbols in the manual show you if you should use
specific tools. Here are a few examples:
1.7. Labels on the product
Phillips screwdriver
Ø 1/4"
1/2"
Here you see where the labels are placed on the opener.
Observe and comply with the information on the labels and
inform others about them.
1)
Warning information
2)
Specification to safety low voltage class 2 connections
3)
Identification label
3/8"
Drill with 1/4“ diameter wood bit
1/2“ open-end wrench
Socket wrench with 3/8“ socket
Other symbols
Drilling depth
Only screw in screws loosely, do not tighten yet
Now tighten the screws
“clic”
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It clicks into place and/or a clicking sound can be
heard
5
2. Product and functional description
8
15
2.1. The opener and its mode of operation
Sectional doors and one piece doors can be opened and
closed with this electrically powered opener (1) and its supplied accessories. This opener has been evaluated by UL
and is UL listed for the USA and for Canada for use of sectional and one-piece doors. Relevant accessories for these
door types are provided in the packaging. Use of this opener
for other types of doors may be possible with different accessories, but has not been part of the evaluation done by UL.
Please ask your qualified dealer or SOMMER USA for further
advice.
The opener is controlled via a transmitter (2), or a wall
station (3).
6
The opener is mounted to the ceiling structure (5) and to
the header (lintel) (6) over the garage door opening. A carriage (7), which is attached to the door (8) by a door arm (9)
moves along a stationary chain in the opener rail (10) and
opens or closes the door.
The integrated light (11) is automatically activated during
operation. It can also be independently activated via a transmitter (2) or a wall station (3) without the opener being in
operation.
Using the wall station (3), the opener can be locked during
longer periods of absence (e.g. travel/vacation).
The transmitter can be stored in a holder (12) (accessory) in
the garage and the vehicle so it does not get lost.
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2. Product and functional description
2.2. Safety equipment
The opener switches off if it encounters an obstacle and protects people from injury and vehicles or other objects from
damage. If the door stops because of an obstacle during
closing, it will open completely.
In the event of a power failure, the door can be opened from
the inside by pulling the emergency release handle (13).
The photo eye set (14) safeguards the door. If the photo eyes
are disrupted, the closing procedure is stopped. If the door
stops during closing because of the photo eyes, it will open
completely.
Emergency release from outside (accessory)
WARNING
There is a possible risk that people could be locked
into the garage.
In an emergency situation (e.g. power failure), it must be
ensured that you can open the door without the opener or be
able to get into the garage by another means. If the garage
does not have a separate entrance or the garage door does
not have a built-in door, you must install an emergency
release (15) (accessory) that can be operated from outside.
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7
3. Technical data
synoris 550
synoris 800
Supply voltage
AC 120 V
Rated frequency
50/60 Hz
Storage locations in the
radio receiver
20
Lighting
2 x maximum 60 W,
standard bulb
(not included in the package)
Runtime
30 sec.
Battery in the transmitter
Working environment
based emission value
Type CR 2032, 3 V
< 75 dBA – operator only
Max. pulling and
pushing force
550 N
800 N
Rated pulling force
165 N
240 N
Rated current
consumption*
1.4 A
1.6 A
Rated power
consumption*
150 W
160 W
550 lbs
(250 kg)
1200 lbs
(544 kg)
Max. door weight**
Power consumption
Standby
approx. 6 W
* Values are valid without lighting
** Depending on the door and its running characteristics
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4. Dimensions
Synoris 550: Rail for 7ft. door - item no. 2040V000
Synoris 800: Rail for 7ft. door - item no. 2050V000
138 -1/2”
3517 mm
Synoris 550: Rail for 8ft. door - item no. 2041V000
Synoris 800: Rail for 8ft. door - item no. 2051V000
154 -1/2”
3925 mm
Synoris 550: Rail for 10ft. door - item no. 2042V000
Synoris 800: Rail for 10ft. door - item no. 2052V000
169 -1/2”
4305 mm
Note
For taller doors, rail extension must be
installed (accessory).
8 - 11/16 ”
13/16 ”
3/8 ”
48”
13 - 3/8 ”
1- 7/8 ”
1- 3/88”
1- 3/16”
3/8 ”
4 - 5/16 ”
4 - 15/16 ”
3 - 1/8 ”
24 -1/4 ”
3 - 1/8 ”
1- 3/
64 ”
5- 3/8”
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4-1/8”
9 - 1/16 ”
9
5. Storing and items included in the delivery
5.1. Storage
CAUTION
There is a possible risk of damaging the opener if it
is not stored correctly.
Store the opener in the following way only:
– laying flat
– in closed and dry rooms
5.2. Contents of opener
When unpacking, please check to make sure that all items
are included in the boxes. Should something be missing,
please contact your qualified dealer/ salesperson, they will
gladly be of further assistance.
Please dispose the packaging material properly according to
your local waste regulations.
A Rail package
1)
1 Connecting sleeve
2)
1 Chain in (two-piece) chain channel (chain channel is
made of plastic. It is not packaging material – therefore
do not remove!)
B Opener package
1)
1 Control housing (with power cable) including radio
receiver
2)
1 Fastening bolts for control housing
3)
1 Motor carriage (with emergency release)
4)
1 Door arm
5)
1 Curved door arm
6)
1 ceiling bracket
7)
1 Slide-in part in the C-rail
8)
1 Transmitter, including battery
9)
1 wall station, see separate list
10) 1 Photo eye set, see separate list
11) 1 Door bracket
12) 1 Warning label
3)
1 Limit stop marking H
13) 1 Warning tag for emergency release
4)
2 C-rails
14) 1 Safety and maintenance guide
5)
1 Slide-in part in the C-rail (with contact)
15) 1 synoris installation and operating manual
6)
1 Limit stop marking V
16) 1 Installation bag (content see next section)
*
10
Light bulbs for the light are not included in the package.
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5. Storing and items included in the delivery
7
3
4
5
6
9
8
C Installation bag (see graphic B, Pos. 16)
D Photo eye set (see graphic B, Pos. 10)
1)
1)
2 wires, length 32‘ 9“ (10 m)
2)
1 Transmitter photo eye (green sticker)
3)
1 Receiver photo eye (red sticker)
4)
1 Mounting bracket left
2)
2 Carriage bolts M8 x 25 mm with 2 nuts M8 (wrench
size 1/2“) and 2 toothed lock washers 5/16“ for the ceiling suspension bracket
2 Screws 8 x 60 mm (wrench size 1/2“) and 2 washers
5/16“ for the attachment to the header
3)
1 Header bracket and pin with 2 locking c-clips
5)
1 Mounting bracket right
4)
4 Self-tapping screws 1/4“ (wrench size 3/8“) for the door
bracket
6)
1 Installation bag with the following content:
5)
1 Pin (short) with locking c-clip feature for boomerang
attachment to the door bracket
6)
1 Pin (long) with locking c-clip for door arm attachment
to the motor carriage
7)
1 Tensioning bolt M8 x 80 mm (wrench size 3/8“), 1 tensioner, 1 washer and 1 spring for the slide-in part
8)
2 Bolts 3/8“ x 1“ (wrench size 9/16“) with 2 self-locking
nuts 3/8“ (wrench size 9/16“) for connecting the curved
door arm with the door arm
9)
1 Emergency release handle
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6.1) 2 Wing nuts M6
6.2) 2 Carriage bolts M6
6.3) 4 Wood screws 6 x 40 mm for attaching the mounting bracket
11
5. Storing and items included in the delivery
3
4
5
6
F Wall station, see graphic B, Pos. 9)
1)
1 Wall station
2)
1 wire length 32‘ 9“ (10 m)
3)
2 Wood screws 1/8“ x 1.2“ for wall attachment
4)
2 Anchors 3/16“
5)
2 Screws 6-32 x 1“ for attaching to a electrical box
6)
2 Screws 1/8“ x 3/8“
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6. Tools and protective equipment
6.1. Tools required
You will need the following tools for assembling and installing
the opener. Lay out the required tools. This ensures a quick
installation.
6.2. Personal safety equipment
WARNING
There is a possible risk of injury when working
with tools. Please protect yourself against possible
injury during the installation of the opener. Use the
following protective equipment:
17) Safety glasses (for drilling)
18) Protective gloves (e.g. when handling cut-off pieces of
perforated strip steel)
1)
Slotted screwdriver, (1x small and 1x medium)
2)
Phillips screwdriver, (1x small and 1x medium)
3)
Measuring tape
4)
Pencil
5)
Scissors
6)
Step-ladder
7)
Hack saw
8)
Hammer
9)
File (fine grade)
10) Wire stripper
11) Drill
12) Drill bits for metal and wood
─ Wood: Ø 1/4“
─ Metal: Ø 3/16“
13) Socket ratchet with 3/8“ socket
14) 2 Open-end wrenches 9/16“
15) 2 Open-end wrenches 1/2“
16) Open-end wrench 3/8“
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13
7. Installation dimensions and requirements
7.1. Important installation instructions
7.2. Door types and accessories
WARNING
WARNING – to reduce the risk of severe injury or
death:
1.
READ AND FOLLOW ALL INSTALLATION
INSTRUCTIONS.
2.
Install only on a properly balanced garage door. An
improperly balanced door has the potential to cause
severe injury. Have a qualified service person make
repairs to cables, spring assemblies, and other hardware
before installing the opener.
3.
Remove all ropes and remove or make all locks connected to the garage door inoperative before installing
opener.
4.
Where possible, install the door opener 7 feet or more
above the floor. For products having an emergency
release, mount the emergency release 6 feet above the
floor.
5.
Do not connect the opener to source of power until
instructed to do so.
6.
Locate the wall station: (a) within sight of door, (b) at a
minimum height of 5 feet that small children are not able
to reach it and (c) away from all moving parts of the door.
7.
Install the visible Warning label next to the wall station in
a prominent location. Install the Emergency release tag.
Attach the tag on or next to the emergency release.
8.
After installing the opener, the door must reverse when it
contacts a 1-1/2-inch high object.
WARNING
To reduce the risk of injuries. Use this opener only with a
sectional door (a) or a one piece door (b).
This opener has been evaluated by UL and UL listed for the
USA and for Canada for use with sectional and one-piece
doors and relevant accessories for these door types are
provided in the packaging. Use of this opener for other types
of doors may be possible with different accessories, but has
not been part of the evaluation done by UL. Please ask your
qualified dealer or SOMMER USA for further advice.
WARNING
There is a possible risk of injury or death if a door
does not fulfill the following conditions. The opener
may only be installed when the following installation requirements and installation dimensions are
met.
14
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7. Installation dimensions and requirements
7.3. Installation requirements
The installation of the opener cannot compensate for a poorly
installed or defective installation of the door.
Only install the opener on a correctly aligned and easy running door. Ask your qualified dealer for advice.
An improperly aligned door can cause serious injury.
The door must be stable, i.e. when opening and closing, it
must not bow, sag or twist because high operational forces
act on the door during opening and closing.
Reinforce lighter doors made out of plastic or aluminum if
necessary prior to the installation. Ask your qualified dealer
for advice.
In all other cases, no additional weight-increasing parts may
be attached to the door system or the opener. This can lead
to dangerous situations such as i.e. breaking of the door
mechanics or overloading the opener.
The opener may only be installed in dry indoor rooms where
there is no risk of explosion.
The door may not be part of a fire-protection installation
which closes the door automatically in the event of a fire.
The automatic closing is prevented with the installation of the
opener.
Observe and comply with valid local building regulations.
WARNING
There is a possible risk of injury or death if a door
is not balanced. The door’s functioning can be
impeded and uncontrolled movements could be the
result.
The door must be balanced. See “checking door balancing”.
If the door and the door mechanics require repair or adjustment as a result of the check, this may only be performed by
qualified, qualified dealer.
Checking the balance
The installation location must be protected against dust and
splashed water.
The opener may not be installed in areas that have an
aggressive climate.
Walls and ceiling must be solid and stable.
6'
2"
Attach the opener at a height of at least 6‘ (1,83 m) above
the floor and a minimum distance of 2“ (50 mm) to the vehicle
including all attached vehicle accessories such as a roof rack
etc.
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The door must be able to be moved easily by hand and be
balanced. Perform the following test prior to the installation to
determine if the door is balanced:
y Manually open the door half-way.
The door must remain in this position. If the door moves
upwards or downwards, the door needs to be adjusted.
Ask your qualified dealer for advice.
15
8. Installation
8.1. Preparation
Check to make sure that all required parts are included in
the package before you begin the installation. This ensures a
quick installation.
Pre-assembly
Attach the emergency release handle
WARNING
There is a possible risk of injury or death if you do
not observe and comply with the following information. Observe and comply with all listed instructions
prior to installation.
The installation, the connection and the initial operation of the
opener may only be carried out by technically knowledgeable
persons.
Only move the door when there are no persons, animals or
objects in the area of movement.
1.
Feed the cord (1) of the emergency release (motor carriage) (2) through the hole in the handle (3).
Always wear safety glasses when drilling the mounting holes
to protect your eyes from flying chips.
2.
Tie a knot at the end of the cord (1) and push the handle
(3) towards the knot.
Wear protective gloves when handling burred materials.
The final cord length can be shortened at the end of the
installation after the opener is attached to the ceiling.
Be careful when climbing or standing on a ladder while performing work on the opener. Be sure you have a secure
footing.
Rail pre-assembly
CAUTION
There is a possible risk of property damage if you
do not observe and comply with the following information. Observe and comply with all listed instructions before the installation.
Cover the opener so no dirt or contamination can get into the
opener if you have to drill in the area of the opener.
Remove or disable all door locks before the installation.
1.
The chain (1) is inserted into the plastic chain channel (2). The chain channel guides the chain and also
isolates the chain from the C-rail (3). Please do not
remove!
2.
Loosen the screw (4) with a phillips screwdriver, slide
the limit stop (with the marking H) in the direction of the
arrow and unfold the chain guide (2).
For a sectional door, remove the hand rope.
The mounting materials are designed for wooden garage
constructions and wood/metal garage doors. Only use the
supplied mounting material. Please consult your qualified
dealer if you require other mounting equipment for different
materials.
16
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8. Installation
3.
Slide the slide-in part (3) together with the chain (1) out
of the C-rail (4).
4.
Turn the slide-in part (3) by 90° and disconnect
the chain (1).
6.
Slide the carriage (1) together with the chain (2) into the
C-rail (3) and slide it to the middle of the rail.
7.
Insert both C-rails (1) into the connecting sleeve (2) all
the way to the stop position. Feed the chain (3) through
the opening hole in the limit stop (with the marking V).
4
3
2
1
N
1
3
2
4
5.
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Slide the carriage (1) onto the chain (2) with the chain
channel (3) (note the position of the chain with the chain
channel, see picture). The chain (2) engages into the
chain wheel (4). If the chain wheel does not rotate, pull
once on the handle of the emergency release cord (N).
⇒ The chain wheel is now disengaged and the chain
can be guided into the motor carriage.
Outside of the C-rail:
8.
Feed the first link of the chain (1) into the tensioner (2)
and turn by 90°.
The limit stop (with the marking H) remains in the C-rail.
17
8. Installation
9.
Slide in the slide-in part (2) together with the chain (1).
Final position see graphic.
13. Tighten the chain (1) using a 3/8“ socket wrench up to
the marking. Arrow has to line up with collar of the tensioning bolt.
On the opposite side of the C-rail:
10. Attach tensioner (1) to chain (2) and turn it by 90°.
11. Insert slide-in part (3) in the C-rail (4) and place the tensioner (1) into the opening of the slide-in part (3).
Caution
The pre-installed slide-in part on the opposite side has been
already pre-tensioned at the factory and must not be tightened any further. Attempting to tighten further can damage or
destroy the tensioner.
12. Place the washer (6) and the spring (7) on the tensioning bolt (8) M8 x 80 mm (8) and screw the tensioning bolt
into the tensioner (1) by hand.
14. To set the motor carriage into position (1) pull the emergency release cord once (N). Then move the carriage
until it locks into place.
18
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8. Installation
Ceiling bracket pre-assembly
8.2. Installation Step 1 - Determine the
door’s highest position
X
> 1 3/8”
> 3/16”
X
2.
Slide the ceiling bracket (3) onto the C-rail (4)
(from position H).
1
X
1
X
> 3/16”
Insert the carriage bolts M8 x 25 mm (1) into the ceiling
bracket (2).
> 1 3/8”
1.
X = DHP (Door’s highest position)
1)
Open the door and measure the distance between the
top edge of the door and the ceiling where the clearance
is the smallest. This point is called the door’s highest
position (DHP). This distance must be at least 1-3/8“
(35 mm). The distance between the DHP and the lower
edge C-rail (1) must amount to at least 3/16“ (5 mm).
If the clearance is less, the opener must be moved back
and a longer push rod must be attached. Please ask
your qualified dealer.
Note:
Please observe that this distance may possibly be reduced if
a door handle is attached to the middle of the door. The door
must be able to run freely.
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19
8. Installation
8.3. Installation Step 2 - Install the Header
Bracket
8.4. Installation Step 3 - Attach the rail to
the Header Bracket
> 3/16''
X
1.
Close the door.
2.
Determine the door’s center point and mark this on the
header as a vertical guide line.
Where needed, a auxiliary construction (1) must be
mounted.
3.
4.
Determine the horizontal guide line for the header
bracket and mark it. It must be at least 1-3/8” (35mm)
from the doors highest position (X).
Center the header bracket on the on the vertical guideline and mark the horizontal set of bracket holes.
5.
Drill two 1/4“ pilot holes at the marked mounting points
on the header (lintel). Pay attention to the material
strength of the header.
6.
Fasten the bracket securely to the header with the provided hardware.
20
Warning
Risk of injury from flying chips when drilling. Drilling
chips can get into the eyes and injure them.
Always wear safety glasses when drilling.
1.
Position the opener on the on the garage floor below the
header bracket. Have someone hold the opener if spring
is in the way.
2.
Slide the C-rail into the header bracket and secure with
the pin. Attach locking c- clips to secure.
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8. Installation
8.5. Installation Step 4 - Hang the opener
6”
a)
1
2
2’
3
1
2
b)
2
1
1.
Raise the opener onto a ladder. You will need help at
this point if the ladder is not tall enough.
2.
Open the door all the way and rest the opener on the top
section.
3.
Align the opener parallel to the running rails of the door (2):
a) in the horizontal direction and
b) in the vertical direction.
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4.
Select the position for the ceiling suspension bracket (1).
The ceiling suspension bracket can be attached i.e.
using metal bracket (angle iron) (2) (not supplied).
The distance from the ceiling suspension bracket to the
end of the C-rail (end of the slide-in part) (3) should be
between 6“ and 2‘ (150 and 610 mm). If necessary, an
auxiliary construction for mounting the opener must be
attached to this location.
21
8. Installation
1/2”
6
7
8.6. Installation Step 5 - Mounting the door
bracket
5
28
3
4
1
Warning
Risk of injury when handling sawed-off metal brackets
due to sharp edges.
1.
Close the door.
2.
Align the door bracket (1) to the center of the door (guide
line) and the top section of the door and mark four
mounting points.
Wear protective gloves when you handle the sawed-off
metal brackets.
5.
Place the big washer (8) on the screw in the ceiling
bracket (2). Fasten the metal brackets (1) to the ceiling
bracket (2) using the nuts M8 (3) and toothed lock washers 5/16“ (4) using a 1/2“ open-end wrench.
Warning
Risk of injury from flying chips when drilling.
Warning
Risk of injury from flying chips when drilling.
Always wear safety glasses when drilling.
3.
Drill four 3/16 pilot holes to a depth of 3/4” (19mm). Pay
attention to the material strength of the door.
4.
Attach the door bracket (1) using four self-tapping screws
1/4“ including washers (2) using a 3/8“ open-end wrench.
Always wear safety glasses when drilling.
6.
Once the appropriate position has been determined,
mark the corresponding attachment points (observing the
guide line) and drill 1/4” pilot holes.
7.
Attach a sturdy metal bracket to structural supports
before installing the opener using two wood screws 8
x 60 (5) with washers 5/16“ (6) and tighten with a 1/2“
open-end wrench.
8.
Attach the C-rail (7) to the punched angle iron (1), parallel to the position of the door running rails.
9.
Tighten the nuts M8 (3) with a 1/2“ open-end wrench.
8.7. Installation Step 6 - Attach the door
arm
10. If necessary, cut off the excessive length of punched
angle iron (1).
1.
22
Attach the curved door arm (1) to the door bracket (2).
Guide the bolt, (short) (3) through the hole in the door
bracket and in the curved door arm and secure with the
locking c- clip (4).
en
8. Installation
2.
3.
Attach the door arm (5) to the motor carriage (6) (the
open side of the door arm must be facing towards the
ceiling). Guide the bolt, (long) (7) through the holes in the
motor carriage and the door arm. Secure with the locking
c- clip (8).
Slide the carriage (1) with the door arm (2) all the way towards the door.
8.8. Installation Step 7 - Check running of
the door
1)
Manually open and close the door completely. Check if
the door runs easily.
2)
Make sure all screws and attachment are tight.
8.9. Installation Step 8 - Shorten the length
of the emergency release cord
6'
4.
en
Slide the curved door arm (1) into the door arm (2)
and secure with two bolts 3/8“ (3) and two self-locking
nuts 3/8“ (4). Tighten the nuts using a 9/16“ open-end
wrench. While tightening, hold the screws in place using
a second 9/16“ open-end wrench. Basic position of the
screw arrangement see graphic. The length of the door
arm can be adjusted if necessary.
1"
1.
Determine the position of the handle.
2.
Tie a knot at the desired position (dimensions see
graphic).
3.
Cut off the remaining cord.
23
8. Installation
8.10. Installation Step 9 - Set the the limit
stops
8.11. Installation Step 10 - Attach the
Control Housing to the C-rail
1.
Close the door by hand.
1.
2.
Slide the limit stop (with the V marking) all the way to the
carriage (2) until you hear a click.
Make sure the contact on the slide in part (2) faces
down.
2.
Slide the control housing (1) all the way onto the rail.
Tighten the screw (1) with a phillips screwdriver.
3.
Slide in the fastening bolt (3) all the way through the hole
of the control housing (1).
4.
Turn the fastening bolt (3) a half turn in the clockwise
direction up to the stop position using a medium slottedscrewdriver (see graphic).
If a half turn is not possible, the control housing (1) is
not correctly attached to the C-rail (4). Move the control
housing slightly while sliding in the fastening bolts up to
the stop position.
5.
The electrical contact is established after connecting
thecontrol housing to the C-rail. The two contacts supply
power (24V) to the motor carriage.
3.
4.
Open the door by hand.
5.
Loosen the screw (1) on the limit stop (with the H marking) using a phillips screwdriver and slide the limit stop
all the way back to the carriage (2) until you hear a click.
6.
Tighten the screw (1) with a phillips screwdriver.
24
en
9. Electrical Connection
9.1. Installation Step 11 - Connect to a
power outlet or to a permanent wiring
connection
The opener has a grounding type plug, to reduce the risk of
electrocution. This plug will only fit into a grounding type outlet. If the plug does not fit into the outlet, contact a qualified
electrician to install a proper outlet. Do not modify the plug in
any way. The electrical power outlet must be located within a
maximum distance of 4‘ (1,22 m) to the control housing.
DANGER
There is a risk of injury or death through electrical
voltage if you do not observe and comply with the
following information. Therefore, observe and comply with all listed instructions before the electrical
connection.
If a grounded 3-pole power outlet has to be installed, this
should be performed only by a qualified electrician!
The opener can also be connected to the voltage supply. This
permanent wiring connection may be performed only by an
qualified electrician!
The valid local and national regulations must be observed for
the electrical connection.
Do not use an extension cord.
Do not use an adapter to bypass the grounding (3-pole to
2-pole non-grounded plug). Never remove or modify the
ground pin on the plug.
9.2. Power outlet connection
f Plug the 3-pole power plug into a grounded 3-pole power
outlet.
en
25
10. Photo Eyes
10.1. Installation Step 12 - Install the Photo
Eyes
WARNING
There is a possible risk of injury or death through electrical voltage if you do not observe and comply with the following information.
Prior to installation, ensure that there is no voltage present to
the opener.
Do only connect the photo eyes to the opener terminals in the
control housing.
Some local construction ordinances do not allow an onwall installation of wires. Please check with your local
building inspector.
10.3. Installation requirements and
dimensions
WARNING
There is a possible risk of injury or death if the following conditions are not fulfilled. The photo eye
set may only be installed when the following installation requirements and installation dimensions are
given.
Never run the photo eye wires next to an on-site power wire
as this can cause malfunctions in the opener controls.
Select an installation location for the photo eyes inside the
garage and outside of the range of motion of the door and the
opener mechanics.
10.2. Function
OP
ST
The photo eye set safeguards the door. If the photo eyes are
breached, the door’s closing procedure is stopped. If the door
stops during closing because of the photo eyes, it subsequently opens completely.
The opener only functions with the connected photo eye set.
Scope of supply- see page 11
26
en
10. Photo Eyes
Install the photo eyes as shown in the diagram. A = receiver
(red sticker), B = transmitter (green sticker). On this way the
photo eyes cannot influence each other through stray light.
Top view:
10.4. Installation
20’
< 20'
1"
1"
Ø 3/16”
3/4”
2
Do not mount the photo eyes in the area of the moving
garage door. Mount at least 1“ (25 mm) away from it.
1
The photo eye set consists of a transmitter (green sticker)
and a receiver (red sticker). Mount one photo eye to the left
and one to the right of the door. As a general rule, it does not
matter which photo eye is installed on the left or on the right
side.
If the photo eyes are exposed to direct sunlight, the receiver
(red sticker) should be installed on the side facing away from
the sun.
For garages with multiple doors (top view)
1
1.
Look for a suitable installation position for the mounting
bracket (1) inside the garage to the left and the right of
the door.
2.
Hold the mounting bracket (1) to the wall and mark the
mounting points. The distance from the bottom edge of
the installation bracket to the floor is 2“ (50 mm). The
height and angle of the bracket can be adjusted through
the slotted holes (2).
The distance between the transmitter and receiver of the
photo eye set can range up to a maximum of 20‘ (6,10 m).
The distance from the floor must be selected so that an
obstacle of 6“ (152 mm) high can be reliably detected. This
corresponds to a distance of 2“ (50 mm) from the bottom
edge of the installation bracket to the floor.
3
2”
The photo eyes must be correctly connected and aligned
before the garage door opener will move in the down
direction.
Warning
Risk of injury from flying chips when drilling. Drilling
chips can get into the eyes and cause injury.
Always wear safety glasses when drilling.
3.
Drill holes for the plywood screws (3).
4.
Screw in two plywood screws 6 x 40 mm (3).
1
2
5.
en
3
4
6
1
4.
5
Pre-attach the carriage bolt M6 (1) and the wing nut M6
(2) to the mounting bracket (3).
27
10. Photo Eyes
6.
Slide the transmitter (4) over the head of the carriage
bolt M6 (1) and tighten the wing nut M6 (2). The position
of the photo eyes can be adjusted through the slotted
holes (5).
7.
Mount the receiver on the opposite side in the same way.
8.
Run the two sets of wires (6) from the photo eyes to the
control housing.
9.
Use staples to keep wires in place.
10.5. Connection
Connect photo eyes to the control housing
4.
Connect one wire of the transmitter to terminal 5 and the
other wire to terminal 6.
5.
Connect one wire of the receiver to terminal 5 and the
other wire to terminal 6.
Note
If you have inadvertently inserted a wire end incorrectly,
you can open the terminal using a small slotted screwdriver
(press down) and pull out the wire end.
1.
Remove the red cover (1) of the control housing (2).
2.
Strip off insulation approx. 3/8“ (10 mm) from the wire
ends (transmitter and receiver).
1
2
3
6
5
4
3
2
1
16
15
14
13
R
3.
Guide both sets of wires (1) from the outside through the
opening (2) into the control housing (3).
28
en
11. Wall Station
11.1. Installation Step 13 - Install the Wall
Station
WARNING
There is a possible risk of injury or death through
electrical voltage if you do not observe and comply
with the following information.
Prior to the installation, ensure that there is no voltage present at the opener.
11.3. Installation requirements and
dimensions
WARNING
There is a possible risk of injury or death if the following conditions are not fulfilled. The wall station
may only be installed if the following installation
requirements and installation dimensions are given.
Only connect the wall station to the connection provided at
the opener (see the following description).
Ensure that there are no voltage-carrying wires that could be
drilled into.
Some local construction ordinances do not allow an on-wall
installation of wires. Please check with your local building
inspector.
11.2. Functions
Scope of supply- see page 12
Never run the wires between the wall station and the opener
along an on-site power wire as this can cause malfunctions in
the opener controls.
Choose an easily accessible location in the garage for the
wall station installation.
The distance to the floor must be at least 5‘ (1.50 m) so that
children cannot reach the wall station.
Select the mounting location:
You can control the following functions of the opener with the
wall station:
y Opening, stopping or closing the door
y Turning the light on or off
y Lock or unlock the opener
y outside of the range of motion of the door and opener
mechanics
y so the user can see the door directly
y when operating the wall station, the user can remain
outside of the range of motion of the door and opener
mechanics
y on a flat surface
en
29
11. Wall Station
11.4. Installation and connection
The wall station is generally mounted directly to the wall.
Using the supplied mounting screws, it can be mounted to
wooden or drywall subsurfaces. If the supplied wires have
previously be run under the wall surface, it can also be
mounted to an empty electrical box.
Connection in the wall station
1.
Strip off approx. 3/8“ (10 mm) of insulation from the wire
ends.
2.
Unscrew the screws 1/8“ x 3/8“ (2) so that the wire ends
can be wrapped around.
3.
4.
Wrap both stripped wire ends around the screws (2).
It does not matter which wire is wrapped around which
screw (polarity-proof connection).
Tighten both screws 1/8“ x 3/8“ (2) and check if the wire
ends are held firmly.
Mounting to a wall
1.
Select and mark the upper mounting point.
2.
Insert the screw 1/8“ x 1.2“ (1) far enough (approx. 1/8“)
so the housing (2) will hang on the wall.
3.
For drywall installation using drill with a 3/16“ masonry
bit, drill two holes and insert two anchors 3/16“ (1).
4.
Run the cable through one of the holes, located on the
sides or the top of the housing.
30
5.
Clip out the cover (1) with a small screwdriver or by
pushing it out from the backside.
6.
Hang the housing (2) upright and mark the lower mounting point.
7.
Screw in the screw 1/8“ x 1.2“ (3).
8.
Fit the covering in on the left side (1) and click it in on the
right side (2).
en
11. Wall Station
Mounting to a electrical box
Connect to the wall station to the control housing
WARNING
There is a possible risk of injury or death through
electrical voltage if you install the wall station in an
electrical box.
1.
1.
Run the wire from the wall station to the control housing
and secure with suitable material (i.e. staples).
2.
Shorten the wire to the required length.
3.
Strip off approx. 3/8“ (10 mm) of insulation.
Insert the screw 1/8“ x 1.2“ (1) far enough (approx. 1/8“)
so the housing (2) will hang on the wall.
2
2
16
15
R
14
Fit the covering in on the left side (1) and click it in on the
right side (2).
1
4.
6
Hang the housing (2) and attach it with the 6/32 x 1”
screws (3).
5
3.
3
4
Clip out the cover (1) with a small screwdriver or by
pushing it out from the backside.
3
2.
13
4.
en
1
Guide the wires (1) from the outside through the opening (2) in the control housing (3).
31
11. Wall Station
Insert each of the wires to terminals 3 + 4.
It does not matter which cable goes into which terminal
(polarity-proof terminal assignment).
If you have inadvertently inserted a wire end incorrectly,
you can open the terminal using a small slotted screwdriver (press down) and pull out the wire end.
1
13
14
15
5
6
16
1
Le
ar
n
R
P ad
S o w io
S t at er
C afe us
o
m ty
m
an
d
R
es
et
13
14
15
16
2
3
4
5
6
Re
“clic”
R
P a
S ow
S t at e
Co afet us
m y
m
a
nd
se
6.
4
2
3
1
2
5.
Carefully pull on the wires (1) from the outside so the
wires are tight and the cover (2) can be closed.
32
en
12. Initial operation
WARNING
There is a possible risk of injury or death if a person remains within the area of the door’s running
path when using for the first time.
As long as the door is in motion, it should remain
visible to the user and remain clear of other people
or objects. Do not allow anyone to remain within the
area of motion of the door.
Only restore the power supply when specifically instructed in
this manual.
12.2. Installation Step 15 - Program the
transmitter
In order to open, close or stop the opener using the transmitter, the opener has to “learn” the code first. The radio code of
the transmitter is transmitted to the receiver (inside the control housing).
6
There is a risk of injury or death through electrical voltage if you accidentally reach into the lamp
socket when the opener is powered on.
Close both lamp covers (1), the latch must (2) snap into
place.
5
WARNING
3.
4
12.1. Installation Step 14 - Installing light
bulbs
3
2
1
16
15
14
R mm
es and
et
13
L
2
e
R
P ad
S ow io
S tatu er
C afe s
o ty
a
CAUTION
rn
There is a risk that the opener can be damaged
or catch fire if you use different light bulbs than
approved.
Learn
1
Use only light bulbs as specified in this manual.
Radio
Power
Status
Safety
Command
Reset
1.
Plug in the power plug into the power outlet
or
2.
1.
Open both of the lamp covers (1).
2.
Insert light bulbs in each of the sockets (maximum 60 W,
standard bulb, Ø 2“/51 mm) in clockwise direction.
en
Switch on the electrical supply for a permanent wiring
connection (switch on the circuit breaker or fuse).
33
12. Initial operation
Deleting a previously learned radio code
Learn
6
5
4
16
15
14
13
a
rn
In order to switch the light on the opener on or off separately
using the transmitter, a second transmitter button function
has to be “learned in”.
e
Light function
L
Programming additional transmitters. Repeat the above
steps. A maximum of 20 button/storage locations for each
radio receiver are available.
If no radio code is received within 10 seconds, the learning process is interrupted and has to be started again if
necessary.
1
3
Press a desired transmitter button (2).
The LED (Radio) flashes briefly.
⇒ If the LED (Radio) lights up for a second, the transmitter has been learned.
2
2.
R
P ad
S ow io
S tat er
C afe us
o t
Press the learn button (1) once on the control housing.
⇒ The LED (Radio) is solid.
R mmy
es and
et
1.
1
Learning the radio code
Radio
Power
Status
Safety
Command
Reset
1.
Press the learn button (1) on the control housing for at
least five seconds until the LED (Radio) blinks slowly.
2.
Press the desired transmitter button. The LED (Radio)
lights up for one second.
⇒ When the LED (Radio) turns off, the radio code of
this transmitter button is deleted.
6
5
4
3
2
1
16
15
14
R mm
es and
et
13
L
e
R
P ad
S ow io
S tatu er
C afe s
o ty
a
rn
2
Learn
1
Radio
Power
Status
Safety
Command
Reset
1.
Press the learn button (1) on the control housing two
times. The LED (Radio) blinks briefly.
2.
Press the desired transmitter button (2).
⇒ When the LED (Radio) lights up for a second, the
transmitter has been learned.
Other functions
Depending on the DIP switch settings, other functions such
as “partial opening” or “defined operation” can be “learned in”
for a second transmitter button in the same way. See chapter
“Settings”.
34
en
12. Initial operation
Deleting all previously learned radio codes
Learn
6
1
5
4
3
2
1
16
15
14
R mmy
es and
et
13
L
e
R
P ad
S ow io
S tat er
C afe us
o t
a
rn
Radio
Power
Status
Safety
Command
Reset
12.3. Learning the forces of the door
When the opener is initially connected to the main
supply, the opener lights blink. This indicates that the
opener is ready to learn the forces of the door.
After the completion of two full cycles (four door movements)
the lights will stop blinking.The opener controller automatically detects the required force each time the door moves.
If an obstacle (i.e. a person or a vehicle) blocks the door’s
movement,
y in the closing direction: the door will reverse automatically.
y in the opening direction: the door will stop.
f Press the learn button (1) and hold for approx. 60 sec.
until the LED (Radio) turns off.
⇒ All radio codes have been deleted.
Adjusting the photo eyes
If the LED in the photo eye transmitter lights up continuously
green and the LED in the receiver lights up red, the photo
eyes are set correctly. Only the functioning must now be subsequently checked, please see “Testing the photo eyes function” (page 37).
If both LEDs do not light up continuously, the photo eyes
have to be adjusted as follows:
1.
Press the Reset button on the control housing (1) until
the “Status” LED turnes off. The LED “Status” blinks
while being pressed.
2.
Release the Reset button.
⇒ The light (2) and the LED “Status” blink.
3.
Operate the door two full cycles
⇒ The light stays on. The learning process is completed.
⇒ The light will turn off after approx. 180 seconds.
f Loosen the wing nut (1) either on the transmitter or the
receiver and adjust the position until both LEDs light up
continuously. By loosening the screw (2), the adjustment
angle can also be changed.
Please test the proper function, see “Test the photo eyes
function”.
en
35
12. Initial operation
12.4. Test the emergency release
12.5. Test the obstacle detection function
WARNING
DANGER
There is a possible risk of injury or death if the
emergency release is triggered with an open door.
There is a possible risk of injury or death if the
obstacle detection is not working.
The emergency release should preferably be used when the
door is closed. It should only be used with caution when the
door is opened. Weak or broken springs can cause the door
to close surprisingly quick and could increase the risk of serious injury or death.
Persons could get squeezed, jammed or pinched by a closing
door that does not stop after it has encountered an obstacle.
1.
Close the door.
2.
Pull on the emergency release cord handle (N) once.
⇒ When functioning correctly, the carriage (1) is now
unlocked and the door can now be moved by hand.
After the force has been learned, the obstacle detection must
be checked.
The door must change directions after contacting a 1“
(25,4 mm) high object on the floor.
36
1.
Open the door with the opener.
2.
Place an 1“ (25.4 mm) object centered in the running
path of the door.
3.
Close the door with the opener.
When the door contacts the object, it must stop immediately and reverse completely.
If the door does not reverse, check the basic settings
of the limit stop, see chapter “Installation”. In all other
cases, the opener is defective and must be repaired or
replaced. Consult your qualified dealer for advice.
en
12. Initial operation
12.6. Test the photo eyes function
1.
12.7. Attach the warning labels
Close the door with the opener.
OP
ST
6”x 12”
1.
Hold a 6“ high white object during the closing procedure in between the photo eyes to disrupt the infrared
beam. The door must stop immediately and then reverse
entirely.
Attach the warning labels in an visible area of the garage
(for example near the wall station).
46502V000-172006-0-OCE_Rev.A
2.
A
1
1x
N
B
1x
2.
Attach the hanging warning sign to the emergency
release cord (N).
⇒ The photo eyes are functioning properly, if the LED
lights of both photo eyes are solid
3.
en
If the door does not stop, check the following:
─ if the housing of the photo eyes are dirty,
─ whether transmitter and receiver are correctly aligned
with each other,
─ whether the cables are damaged or loose.
37
13. Operation
Important safety
instructions
WARNING
WARNING – to reduce the risk of severe injury or
death:
1.
READ AND FOLLOW ALL INSTRUCTIONS.
2.
Never let children operate or play with door controls.
Keep the remote control away from children.
3.
Always keep the moving door in sight and away from
people and objects until it is completely closed. NO ONE
SHOULD CROSS THE PATH OF THE MOVING DOOR.
4.
NEVER WALK UNDER A STOPPED OR A PARTIALLY
OPENED DOOR.
5.
Test door opener monthly. The garage door should
reverse on contact with a 1-1/2-inch high object laid
flat on the floor. After making any adjustments, re-test
the door opener. Failure to test the opener properly
increases the risk of severe injury or death.
6.
If you need to use the emergency release the door
should be in the closed position. Use caution when using
the release while the door is open. Weak or broken
springs are capable of increasing the rate of door closure
and increasing the risk of severe injury or death.
7.
KEEP GARAGE DOORS PROPERLY BALANCED. See
owner’s manual. An improperly balanced door increases
the risk of severe injury or death. Have a qualified dealer
perform repairs to cables, spring assemblies, and other
hardware.
8.
SAVE THESE INSTRUCTIONS.
WARNING
There is a possible risk of injury or death if you do
not observe and comply with the following information. Observe and comply with all listed instructions
before operating.
Only operate the transmitter when you have direct line of
sight to the door and no persons or objects are located in the
area of the door’s motion.
Only pass through the garage opening after the garage door
has opened completely.
Store the transmitter in a safe place to prevent unwanted
operation for example, by children.
Do not use the transmitter in areas with sensitive radio communications or systems (for example: airports, hospitals).
13.1. Lights
The integrated light switches on automatically when the
opener is operated. It can also be switched on using the
transmitter or via the wall station without the opener being in
operation.
13.2. Operating the opener with the
transmitter
The transmitter has a range up to 100 ft (30 m) depending on
the surrounding area.
When closed, the transmitter is protected by a stainless steel
case to prevent an unintended operation.
38
en
13. Operation
Turning the light on or off
In order to be able to switch the light on the opener on or off
separately using the transmitter, a second transmitter button
has to be “learned in” and assigned to this function.
See “Programming the transmitter”.
1.
To access the buttons, slide the transmitter body (1) out
of the stainless steel case (2). There are positions for
each button (a total of 4 buttons).
2.
To close the transmitter body (1), slide it back into the
stainless steel case (2) up to the stop position.
Opening, closing, and stopping the door
1.
Press the corresponding transmitter button once to
switch the light on.
⇒ The light is switched on and switches off automatically after 180 seconds.
2.
Press the corresponding transmitter button once to
switch the light off. If the light was automatically switched
on during the opener movement, it can only be switched
off after the opener movement has completed.
13.3. Operating the opener with the wall
station
Opening, closing, and stopping the door
In order to operate the opener using the transmitter, this
opener function first has to “learn in” the code of a particular
transmitter. See “Program the transmitter”.
1
1.
1.
To open and close the door, press the corresponding
button on the transmitter one time (e.g. button 1).
Depending on the starting position, the door either opens
or closes.
⇒ The light switches off automatically after
180 seconds.
2.
To stop the door, press the corresponding transmitter
button during the open/close procedure.
Pressing the transmitter button again causes the door to
move back to its respective starting position.
en
To open and close, press the button (1) once.
The door opens or closes depending on the starting
position.
⇒ The light switches off automatically after
180 seconds.
39
13. Operation
Lock or unlock the opener
The opener can be locked to prevent from being unwanted
operation during longer periods of absence (i.e. travel/
vacation).
1
2.
OP
ST
To stop, press the button (1) during the open/close procedure once. The next press of the button (1) causes the
door to move back to its respective position.
3
Turning the light on or off
2
3.
Press the corresponding button (2) once to turn the light
on.
⇒ The light switches off automatically after
180 seconds.
4.
To turn the light off, press the button (2) once.
If the lighting was automatically turned on because of
the opener movement, it can only be turned off after the
opener movement has completed.
40
1.
To lock the opener, press and hold the button (3)
(at least 8 seconds) when door is closed, until the green
light changes to red.
All opener functions are now locked.
If the door is open during the locking procedure, it can
still be closed by using the transmitter/ keypad. After that
all opener functions are locked.
2.
To unlock the opener, press and hold the button (3)
(at least 8 seconds), until the the red light changes to
green. All functions of the opener are now unlocked and
active.
en
13. Operation
13.4. Emergency release from the inside
13.5. Indicator lights on the control housing
In the event of a power failure, the door can be opened from
the inside using a mechanical emergency release.
WARNING
There is a possible risk of injury or death if the
emergency release is triggered with an open door.
The emergency release should preferably be used when the
door is closed. It should only be used with caution when the
door is opened. Weak or broken springs can cause the door
to close surprisingly and quick and could increase the risk of
serious injury or death.
Description
Signal
Function
Radio
Lights up or blinks during “learning” of a transmitter respective
of the programming state. PleRed (LED) ase see “Programming the transmitter”. Lights up, as long as a
transmitter button for starting the
opener is pressed.
Power
Red (LED)
Status
Always blinks while the opener
opens/closes the door. If the
opener is not yet learned in,
the LED also blinks when the
Red (LED)
opener is in the stopped state.
During the learned in state, the
LED is off when the opener is in
the stopped state.
Safety
Lights up if the photo eyes are
interrupted. As long as a correct
Red (LED)
signal is coming from the photo
eyes, the LED is off.
Command
Lights up if the operator is
Red (LED) started via a transmitter or a wall
station (accessory) for example.
Disengaging the emergency release
1
N
f Pull once on the handle of the emergency release
cord (N).
⇒ The carriage (1) is unlocked and the door can be
moved by hand.
Lights up when the opener is
supplied with voltage.
Engaging the emergency release
f Pull on the emergency release cord handle (N) once.
⇒ The carriage (1) is now engaged and the door can
only be moved by the opener.
en
41
13. Operation
13.6. Resetting the values/ forces
All learned values/ forces can be reset (i.e. after installing
opener on a different door).
1.
Press the Reset button on the control housing (1) until
the “Status” LED turns off.
⇒ During pressing, the “Status” LED blinks.
2.
Release the Reset button.
⇒ The light (2) and the “Status” LED will blink after the
force is reset.
The operator must subsequently be relearned, see chapter
Using for the first time “Program the opener”.
42
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14. Settings
14.1. Overview of special functions
You can set these functions using the DIP switches, see following section.
Function
Soft running for “soft”
opening and closing of the
door.
Backjump for relieving the
door and operator mechanics when closing the door.
Defined opening and
closing.
Partial opening for partially opening the door (for
example for air circulation in
the garage or with sectional doors for example for
an entry for people or for
accessing a bicycle).
Caution: If the DIP switch 4
is set to “ON” then DIP
switch 3 is automatically
deactivated.
en
DIP
Function for “OFF” setting
switches (factorysetting)
Function for “ON” setting
1
The opener always starts with
the soft running speed from the
“Door OPEN” and “Door CLOSE”
end positions. It accelerates to
the maximum speed and befoThe opener moves with constant speed between
re reaching the end position, it
the end points/ limit stops.
reduces the speed again to the
soft running speed. A soft and
quiet opening and closing is thus
possible.
2
When closing the door, the
operator moves to the defined
end position over the limit stop
The opener moves to the defined end position
and stops. It subsequently moves
over the limit stop and stops
slightly in the “Door OPEN” direction to relieve the opener mechanics of stress.
To be able to use this function, two transmitter
buttons for opening/closing have to have been
programmed.
See chapter “Program the transmitter”.
Button assignment example:
─ Button 1: the door opens.
─ Button 2: the door closes.
The lighting can now no longer by switched on/off
via button 2 of the transmitter.
3
Switched off.
4
To be able to use this function, two transmitter buttons for opening/closing have to have
been programmed. See chapter “Program the
transmitter”.
Button assignment example:
Button 1 for normal operation: the door opens/
closes completely (independent of the starting
To partial opening, the opener
opens/closes the door completely. position).
Button 2 for partial opening operation: the door
opens partially (must be set. See “Setting position
for partial opening”). Subsequently open the door
completely with button 1 to again close it with button 1 or 2.
The lighting can now no longer by switched on/off
via button 2 of the transmitter.
43
14. Settings
14.2. Setting the DIP switches
Setting the position for partial opening
You can set up special functions via the DIP switches.
By default, all DIP switches are set to “OFF”. The power supply must be switched off during the setup.
You can set the position where the door stops using the “partial open” function.
1.
2.
Disconnect the opener from the power (switch off the
circuit breaker to the opener or disconnect the fuse) and
check to make sure no voltage is present.
To set the DIP switches, slide off the red cover (1) from
the control housing (2).
1.
Close the door with the opener.
2.
Set the DIP switch #4 to the “ON” position.
3.
Press the learn button on the control housing twice.
⇒ Radio LED blinks.
4.
Press the desired button on the transmitter (i.e. second
button) that you want to use for partial opening.
5.
Press desired button (#2) to open door.
6.
When door reaches desired position, press button (#2)
again to stop door in desired partial opening position.
7.
Press the button (#2) again. The door closes.
The position for the partial opening is saved and remains
stored as long as the DIP switch 4 is set to the “ON”
position.
Deleting the setting:
f Set the DIP switch #4 to “OFF”. The setting is permanently deleted and must be set again if needed (using
DIP switch no. 4 to “ON”).
y
The DIP switches can be set by using a small screwdriver.
3.
After setting the DIP switches, slide the red cover onto
the control housing.
4.
Plug the power plug back into the power outlet
or
5.
Switch on the electrical supply for a direct electrical connection (switch on the circuit breaker or fuse).
44
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15. Terminal Connections
Description
Connection Function /
to terminal Application example
DC 24 Volt
1+2
Corresponding accessories
with 24 volt voltage can be
connected.
Command
3+4
A control device can be connected, for example a wall
station or a button.
Photo eyes
5+6
The supplied photo eyes are
connected here.
en
45
16. Maintenance and care
16.1. Maintenance schedule
When
Where
How
Never touch or grab the moving door or other moving parts.
You could be crushed or jammed by the mechanics or the
closing edges of the door.
Testing the emerSee chapter ”12.4. Test the
gency release
emergency release“.
function
Once a
month
Once a year
Testing obstacle See chapter “12.5. Test the
detection function obstacle detection function“.
There is a possible risk of damaging the opener
surface by the use of improper cleaning agents.
Checking the
photo eyes
function.
See chapter “12.6. Test the
photo eyes function”.
Never clean the opener with aggressive cleaning agents such
as acids or bases. Only use the specified cleaning agents
and methods.
Check the door
and all moving
parts
According to the
manufacturer’s instructions
Check the mounCheck for tightness and
ting bolts of the
tighten if necessary
opener
Clean the chain
and C-rail
As needed
CAUTION
See chapter “16.3. Maintenance work”.
Clean the control
housing and the With a dry lint-free cloth
carriage
WARNING
There is a possible risk of injury or death through
an accidentally switched on opener.
You must disconnect the opener from the power
supply when cleaning the opener. Pull out the
power plug from the power outlet or switch off the
on-site circuit breaker or disconnect the on-site
fuse for the circuit that supplies the opener with
voltage. Subsequently test to be sure the opener is
disconnected from the power by switching it on.
16.2. Regular maintenance
Maintain and service your opener frequently as described in
the following. This will ensure a safe operation and increases
the operating life of your opener.
WARNING
16.3. Maintenance work
Clean the chain and C-rail
1.
Pull the power plug out of the power outlet.
Or if a direct connection from the power main supply:
2.
Disconnect the opener from the power (switch off the circuit breaker to the opener or disconnect the fuse on the
circuit supplying the opener with voltage) and check to
be sure no voltage is present.
3.
Remove loose dirt from the C-rail.
4.
The chain and the inside of the c-rail must be cleaned
with a lint-free cloth and lubricated with an electrically
conductive lubricant (WD-40).
Never oil or grease the chain or c- rail. This can lead to a
malfunction caused by insufficient electrical contact.
5.
Plug in the power plug into the power outlet or
6.
Switch on the electrical supply for a direct electrical connection (switch on the circuit breaker or fuse).
There is a possible risk of injury or death through
electrical voltage from improper cleaning with
water.
Never hose down the opener or the control housing
with water or with a high-pressure cleaner. This can
lead to a short-circuit.
There is a possible risk of injury or death if the opener is
turned on accidentally. You must disconnect the opener from
the power supply when performing any work on the door.
Pull out the power plug from the power outlet or switch off the
on-site circuit breaker or disconnect the on-site fuse for the
circuit that supplies the opener with voltage. Subsequently
test to be sure the opener is disconnected from the power by
switching it on (the opener should not move).
46
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17. Troubleshooting
17.1. Troubleshooting guide
The following troubleshooting guide will help you to find possible problems and their causes as well as information on
how you can fix these yourself. In specific cases, other chapters and sections are referenced in which the procedures are
described in more detail. You will be instructed if you have to
contact a trained specialist.
WARNING
There is a possible risk of injury or death if certain
work for troubleshooting is carried out without having the corresponding expertise.
For specific troubleshooting work, technical knowledge is
necessary. Have the cause repaired by a trained specialist
only when you are instructed to do so in the troubleshooting
overview.
Problem
Possible reason
Test/Check
Solution
Opener does not operate from
either wall station nor transmitter
1.
No power present
1.
„Status“ LED on control
housing is not lit
1.
Check the power outlet with
a different device, for example by plugging in a drill
or a lamp
2.
Electrical supply voltage out- 2.
side of the tolerance range
Have the main voltage checked by a electrician
2.
Have the cause repaired by
a electrician
3.
Photo eyes not mounted and 3.
connected
“Safety” LED on the control
housing is lit
3.
Mount the photo eyes and
connect. Terminal 5 and 6
4.
Photo eyes interrupted
4.
“Safety” LED on the control
housing is lit. Are any objects in the path of the photo
eyes?
4.
Remove object. Readjust
photo eyes
5.
Opener/controller defective
5.
Opener does not start with
transmitter, wall station or
button
5.
Have the opener repaired
by a specialist or have the
opener replaced
6.
Vacation mode on
6.
LED “Command” on the
control housing illuminated.
LED on the wall station
illuminated red
6.
Unlock the opener by
pressing the “Lock/Unlock”
button (approx. 8 seconds)
on the wall station
7.
Opener has been disengaged via emergency release
mechanism
7.
Move door by hand
7.
Engage the opener by
pulling on the emergency
release handle
8.
Maximum wire length to
wallstation 66ft. (20 m)
exceeded
8.
LED on the wall station is
not illuminated.
Try connecting the wall
station to the opener with
a short wire as a test
8.
Connect the wall station
using a properly functioning
wire
9.
Wall station not mounted or
connected
9.
Grenn LED on the wall station does not lit up
9.
Mount the wall station and
connect
10. Broken wire/ short circuit
10. LED on the wall station or
photo eyes do not lit up
11. Wall station or button
incorrectly connected to the
opener
11. Opener functions with trans- 11. Wall station or button must
mitter and points 6,8,9,10,11
be connected to terminal 3
are OK
and 4
12. Wall station defective
12. –
13. Rail slide in part (with con13. Remove control housing
tact strip) is not in the correct
and check if the contacts
position or is upside down
are visible
en
10. Repair or replace the wire
12. Replace wall station
13. Slide in part with contact must
be on the side where the
control housing is attached
47
17. Troubleshooting
Problem
Possible reason
Test/Check
Solution
See points 1, 2, 3, 4, 5, 6, 7
above
1.
See points 1, 2, 3, 4, 5, 6, 7
above
1.
See points 1, 2, 3, 4, 5, 6, 7
above
Transmitter not programmed
2.
“Command” LED does not
light up when the transmitter
is operated
2.
Program the transmitter
3.
Transmitter defective
3.
LED on the transmitter does
not light up
3.
Replace the transmitter
4.
Battery empty
4.
–
4.
Replace the battery, see
“Troubleshooting”
5.
Short circuit, for example
through contact with the
chain and C-rail from damaged chain channel
5.
Check the fuse in the
opener
5.
Replace fuse in the opener,
see “Troubleshooting”
1.
See points 1, 2 above
1.
See points 1, 2 above
1.
See points 1, 2 above
2.
No light bulb installed
2.
Open the cover and check if
light bulbs are installed
2.
Replace light bulbs, see
chapter “Using for the first
time”
3.
Defective light bulb
3.
–
3.
Replace the light bulbs, see
“Troubleshooting”
1.
Door contacted an obstacle
1.
Check the area of the door’s
motion for possible object
present
1.
Remove object
2.
Photo eyes were interrupted
2.
Check LEDs on the photo
eyes and “Safety” LED on
the control housing
2.
Remove obstacle
3.
Photo eyes defective or not
aligned
3.
LEDs on the photo eyes
should be solid. “Safety”
LED on the control housing
should be off
3.
Align the photo eyes to each
other
Opener stops while the door
is opening
1.
Door contacted an obstacle
1.
Check the area of the door’s
motion for possible object
present
1.
Remove object
Opener opens the door but
does not respond to any commands from the transmitter or
wall station
1.
Photo eyes were interrupted
1.
“Safety” LED on the control
housing is lit. Check the
area of the door’s motion for
possible object present
1.
Remove object
2.
Photo eyes defective or not
aligned
2.
Check LEDs on the photo
eyes and “Safety” LED on
the control housing
2.
Align the transmitter and
receiver to each other or
replace
3.
End switch “Door CLOSE” in 3.
the carriage defective
a) Unlock opener and slide
the carriage to the middle
of the running rail.
b) Lock the opener.
c) Operate the transmitter or
wall station.
If the opener still opens and
does not close the door, the
end switch “Door OPEN” is
defective
3.
Have the end switch replaced by a specialist
Opener does not open or
1.
close the door after pressing a
button on the transmitter
2.
Light on the opener does not
function
Opener stops while the door
is closing and opens the door
again completely
48
en
17. Troubleshooting
Problem
Possible reason
Test/Check
Solution
Opener closes the door but
does not respond to any commands from the transmitter or
wall station
1.
Photo eyes are interrupted
by object
1.
Check the area of the door’s
motion for possible object
present
1.
Remove object
2.
Photo eyes defective or
misaligned
2.
LEDs on the photo eyes
should be solid. “Safety”
LED on the control housing
should be off
2.
Align the transmitter and
receiver to each other or
replace
3.
End switch “Door OPEN” in
the carriage defective
3.
a) Unlock operator and slide
the carriage to the middle
of the running rail.
b) Lock the operator.
c) Operate the transmitter,
wall station or button.
If the operator now still
closes and does not open
the door, the end switch
“Door CLOSE” is defective
3.
Have the end switch replaced by a specialist
1.
Opener starts slowly and
then accelerates
1.
–
1.
Immediate running, normal
procedure
2.
C-rail dirty
2.
–
2.
Clean the chain and C-rail
and lubricate again. See
chapter “Maintenance”
3.
Chain lubricated with
incorrect oil
3.
–
3.
Clean the chain and C-rail
and lubricate again. See
chapter “Maintenance”
4.
Chain tightened incorrectly
4.
–
4.
Tighten the chain, see chapter “Installation”
“Radio” LED on the control
housing is lit permanently
1.
Continuous signal from
transmitter. Button is
possibly jammed
1.
Check all programmed
transmitters
1.
Remove the battery from the
transmitter
“Status” LED on the control
housing is lit permanently
1.
Opener is in operation
1.
–
1.
Normal display.
“Safety” LED on the control
housing is lit permanently
1.
Photo eyes defective or not
aligned
1.
–
1.
Set the photo eyes, exchange or remove object
from the monitoring area
2.
Photo eyes wire damaged,
i.e. staple
2.
Check photo eyes wire
2.
Repair or replace the wire
3.
Photo eyes connection wires 3.
incorrectly inserted into the
connection terminal
Pull lightly on the wire.
3.
Check if connected to Terminal 5 and 6
Reinsert the wire into the
terminal. Connect wires to
erminal 5 and 6
1.
Continuous signal from
wall station
Check the buttons on the
wall station
Replace wall station
2.
Continuous signal of a trans- 2.
mitter present
Check all transmitters for
2.
correct functioning, “Radio”
LED is not continuously lit or
blinking
Remove the battery, see
“Troubleshooting” and exchange the transmitter
3.
Continuous signal of an
interfering device, i.e. a cell
phone or baby monitor
3.
Continuously lit or blinking “Radio” LED, check
the frequencies with radio
scanner
–
4.
Opener locked by the wall
station
4
LED on the wall station lit up 4
red
Speed varies while opening
and closing the door
“Command” LED on the control housing is lit permanently
en
1.
1.
3.
Press the button (locking)
on the wall station for 8
seconds until the LED lights
up green
49
17. Troubleshooting
Problem
Possible reason
Test/Check
Solution
The opener light and the “Status” LED blink
1.
Controller malfunction
–
1
Disconnect the power plug,
wait one minute, plug in the
power plug (opener performs self test)
2.
Opener did not learn the
values of the door
-
2.
Press reset button for 5 sec.
and open and close the door
two times
17.2. Photo eyes fault indicators
Indicator
Transmitter
(green LED)
Receiver
(red LED)
Off
Off
Blinks
Off
Off
Blinks
Blinks 2 x
Blinks
Blinks
Blinks
Blinks
Blinks 3 x
50
Problem
Test/Check
Solution
1.
Opener does not function
1.
Check the circuit breaker or
fuse for the circuit or check
the power plug
1.
Switch on the circuit breaker
or fuse for the circuit or plug
in the power plug
2.
Wire broken
2.
Check the wire for a short
circuit and breakage
2.
Repair or replace the wire
1.
Wire to receiver damaged
1.
Check the wire to the receiver for a short circuit and
breakage
1.
Exchange or repair the wire
to the receiver
2.
Receiver defective
2.
Have the receiver checked
by a specialist
2.
Have the receiver replaced
by a specialist
1.
Wire to transmitter damaged
1.
Check the wire to the transmitter for a short circuit and
breakage
1.
Exchange or repair the
transmitter
2.
Transmitter defective
2.
Have the transmitter checked 2.
by a specialist
1.
Transmitter and receiver not
correctly aligned to each
other
1.
Align the transmitter and
receiver to each other
1.
Light path interrupted
1.
Remove the object out of
light path
2.
Transmitter or receiver
defective
2.
Have the transmitter and
receiver checked by a
specialist
2.
Have the transmitter and
receiver replaced
1.
Receiver defective or faulty
connection to the opener
1.
Check connection
1.
Have the receiver possibly
replaced
Have the transmitter
replaced
en
17. Troubleshooting
17.3. Troubleshooting
Use only original manufacturer replacement parts, accessories and mounting material.
1
17.4. Replacing light bulbs
WARNING
There is a risk of injury or death through electrical voltage if you accidentally reach into the lamp
socket when the opener is powered.
2
3.
Open lamp cover (1) by pressing the latch (2).
4.
Unscrew the light bulb in a counterclockwise direction.
Use only the light bulbs specified in this manual.
5.
Screw in a new light bulb in a clockwise direction.
The opener light consists of two light bulbs (each maximum
60 W, maximum 110 V, socket standard bulb, Ø 2“/51 mm).
6.
Close the lamp cover (1); the latch must (2) snap into
place.
Pull the power plug out of the power outlet.
Or for a direct connection to the power mains:
7.
Plug in the power plug into the power outlet
Disconnect the opener from the power (switch off the circuit breaker to the opener or disconnect the fuse on the
circuit supplying the operator with voltage) and check to
be sure no voltage is present.
8.
You need to disconnect the opener from the power supply
before you replace the light bulb. Pull out the power plug
from the power outlet or switch off the on-site circuit breaker
or disconnect the on-site fuse for the circuit that supplies the
opener with voltage. Subsequently test to be sure the opener
is disconnected from the power by switching it on (the opener
must not move).
CAUTION
There is a risk that the opener can be damaged or
catch fire if you use higher wattage light bulbs than
approved.
1.
2.
en
or
Switch on the electrical supply for a direct electrical connection (switch on the circuit breaker or fuse).
51
17. Troubleshooting
17.5. Replacing transmitter battery
WARNING
There is a possible risk of injury or death if you do
not observe and comply with the following information. Observe and comply with all listed instructions
before handling the battery.
1
Do not store batteries where children can reach them. A child
could play with them and accidentally swallow a battery. Call
a doctor immediately if a battery is accidentally swallowed.
Never throw batteries into fire. As they can explode.
Never dispose batteries together with household waste.
Leaking batteries can damage the environment. Please dispose of batteries properly according to your local regulations.
Pack the batteries individually for storage or for disposal.
Batteries should never come into contact with metal objects,
as they can ignite, discharge, or get damaged.
2
CR 2032, 3V
3.
Remove the battery (1) from the retainer (2) and install
a new battery (type CR 2032, 3 V) in the same position.
+ side of the battery to the retainer base! (as shown in
the diagram)
4.
Before sliding the unit back together, check if the battery
was inserted correctly:
5.
Press a button on the transmitter. The LED must light up.
If the LED does not light up, the battery must be installed
in the opposite direction.
Only replace batteries with batteries specified in this manual.
Warning
1
2
3
1.
Slide the transmitter body (1) out of the stainless steel
case (2) up to the stop position.
2.
Pull the transmitter (1) completely out of the stainless
steel case (2) by applying strong pressure at the location
indicated in the diagram (3) (latch).
There is a possible risk of injury when assembling the
transmitter. You could pinch your fingers when assembling.
Proceed carefully when inserting the transmitter body
into the stainless steel case.
3
2
6.
52
1
Slide the transmitter body (1) into the stainless steel
case (2). Press the latch (3) downwards.
en
18. Placing out of operation and disposal
18.1. Placing the opener out of operation
No electrical voltage should be present if the opener and
accessory parts are to be taken out of operation or deinstalled. Pull out the power plug from the power outlet or
switch off the on-site circuit breaker or disconnect the on-site
fuse for the circuit that supplies the opener with voltage. Test
to be sure the opener is disconnected from the power by
switching it on (the opener should not move). After following
these instruction you may now begin with the deinstallation.
Waste disposal
Please dispose all components that have been placed out of
operation properly according to your local waste regulations.
18.2. Battery disposal
WARNING
There is a possible risk of injury or death if you do
not observe and comply with the following information. Therefore, observe and comply with all listed
instructions before disposing of batteries.
Never throw batteries into fire. As they can explode.
Never dispose batteries with your household waste. Leaking
batteries can damage the environment. Please dispose batteries properly according to your local regulations.
Pack the batteries individually for disposal. Batteries should
never come into contact with metal objects, they could ignite,
discharge or get damaged.
en
53
19. Wiring diagram
DANGER
There is a risk of injury or death through electrical
voltage if you do not observe and comply with the
following information.
Electrical work may only be performed by a qualified electrician!
Garagelight max. 60 W
Garagelight max. 60 W
Mains AC 115V
black
black
black
black
L
white
white
N
white
white
PE
black
PRI
TR1
TRANSFORMATOR
AC 24V 60VA
D2
red
red
SEC
S6
bl
Light
Rail
Chain
Transformer
LS DOOR OPEN
S5
LS DOOR CLOSED
MOTOR
br
D1
24V
GND
Radio
Reset
Photocell
Light
Command
Safety
A1 K A2
Command
Power
Status
Learn
Radio
1 23
ON
1 23 4
S1 Push Button
Wallstation
54
Photocell Transmitter
Photocell Receiver
en
20. Warranty terms and conditions
20.1. Lifetime and Two (2) Year Limited
Warranty
NOTICE: LIFETIME AND TWO (2) YEAR LIMITED WARRANTY GIVES YOU CERTAIN RIGHTS. PLEASE READ
THE FOLLOWING CAREFULLY. ALL RIGHTS NOT
EXPRESSLY GRANTED ARE RESERVED BY THE
MANUFACTURER.
Registration is possible by mail with the enclosed registration
card or via internet at www.sommer-usa.com
The manufacturer provides a limited warranty and warrants
its products and/or components and accessories that were
purchased and are used in America, to be free from defects
in material and workmanship from the date of the retail purchase or initial installation of the product, whichever is earlier,
for the following time periods.
y Lifetime for the entire garage door opener for the first purchaser
y Two (2) Years for the accessories such as transmitter, wall
station, photo eye etc.
In addition, the manufacturer warrants the availability of OEM
spare parts or equivalent parts for a period of Ten (10) Years
from the date of the original retail purchase and product
registration.
THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, USE OR OTHERWISE, AND OF ANY OTHER OBLIGATIONS OR LIABILITY
ON THE MANUFACTURER’S PART.
This warranty is not transferable and only available to the
original retail purchaser and for the first retail installation.
In the event of a defect in material or workmanship during
the respective warranty periods specified above, from the
date of the retail purchase or initial installation of the product,
whichever is earlier, the manufacturer will, at the manufacturer’s sole discretion, repair or replace the product and/or
any defective parts, components or accessories on the terms
and conditions and with the limitations and exclusions as set
forth below.
This warranty does not cover normal wear and tear, damage
caused by corrosion, erosion, abrasion or similar causes,
damage caused by improper repair and/or use of non OEM
spare parts or components, including any use not specifically
authorized in the installation and operating manual as well as
en
any use expressly forbidden by the installation and operating
manual.
This warranty does not apply to consumables and parts that
routinely wear out over time like light bulbs, batteries and
fuses.
If there are problems with the product and/or any of its components, first refer the troubleshooting section of the installation and operation manual and/or the on-line troubleshooting
guide and tips available at www.sommer-usa.com.
If the problem cannot be solved call +1-704-424-5787 from
8:30 A.M. to 5:00 P.M. Eastern Time, Monday through Friday
to speak to a customer service technician.
Have the following information handy:
y The model number
y The serial number
y The date of manufacture or installation
y The internet product registration number
and
y A description of the malfunction, defect or problem
The more complete information you provide, the better the
customer service technician will be able to assist you quickly.
When you call, the customer service technician will first
attempt to troubleshoot and solve the problem over the
phone.
If the problem cannot be solved over the phone, the customer
service technician will decide whether the product must be
shipped to a service center for diagnosis and repair.
If the product must be shipped to a service center for repair,
the customer service technician will provide the shipping
information, packaging instructions and a RGA (Return
Goods Authorization) number, which must be clearly marked
on the shipping carton.
Do not ship the product without having first obtained a RGA.
Always write the RGA number on the shipping carton.
Shipping charges to the service center are to be paid by the
customer.
Upon receipt of the product at the service center, the repair
technicians will examine the product and determine if warranty coverage applies.
55
20. Warranty terms and conditions
If warranty coverage applies, the product will be repaired and
defective parts will be replaced with new or reconditioned
parts or parts of similar design, as the manufacturer may
in its sole discretion decide, and the product will then be
returned to the customer, shipping charges pre-paid by the
manufacturer, within 14 days.
Any replaced parts become the property of the manufacturer
who is free to discard them.
If it is determined that no warranty coverage is available
either because the coverage period has passed or for example if the defect is due to improper installation, use of nonOEM spare parts or other not covered causes, the customer
will be informed of this fact and given an estimate for the
repair and return of the product.
Any repairs and/or exchanges performed under this limited warranty do not extend the warranty period beyond the
respective time limits set forth above.
This limited warranty shall be null and void in case of abuse,
neglect, accident, acts of God, disaster, misuse, mishandling, improper installation, improper operation, unauthorized
repair or modification, use of non-proprietary, after market or
non-OEM spare parts, or failure to follow the manufacturer’s
instructions with respect to the proper installation, handling,
operation, service and maintenance of the product as outlined in the installation and operating manual.
THE TERMS OF THIS LIMITED WARRANTY CANNOT BE
ALTERED OR CHANGED IN ANY FASHION OR UNDER
ANY CIRCUMSTANCES EXCEPT BY WAY OF A WRITING
FROM THE MANUFACTURER’S HEADQUATERS SIGNED
BY A CORPORATE OFFICER SPECIFICALLY AUTHORIZED TO DO SO.
THIS LIMITED WARRANTY IS LIMITED TO THE REPAIR
OR REPLACEMENT OF THE PRODUCT AND/OR ITS
COMPONENTS OR PARTS.
THIS LIMITED WARRANTY DOES NOT APPLY TO AND
DOES NOT COVER ANY PROBLEMS WITH, RELATED
TO OR CAUSED IN ANY WAY BY THE GARAGE DOOR
ITSELF, THE GARAGE DOOR HARDWARE, INCLUDING
BUT NOT LIMITED TO SPRINGS, LOCKS, ROLLERS,
TRACKS, HINGES, ALIGNMENT OF TRACKS, ALIGNMENT
OF HINGES, AND OTHER PARTS NOT SUPPLIED BY THE
MANUFACTURER.
THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, USE OR OTHER-
56
WISE, AND OF ANY OTHER OBLIGATIONS OR LIABILITY
ON THE MANUAFCATURER’S PART.
NOTWITHSTANDING THE PREVIOUS SENTENCE, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THIS PRODUCT
IS LIMITED TO THE LIFETIME OR TWO (2) YEAR DURATION PERIODS OF THIS WRITTEN WARRANTY AS SET
FORTH ABOVE.
ALL WARRANTIES SET FORTH IN THIS WARRANTY ARE
LIMITED TO THE LIFETIME OR TWO (2) YEAR DURATION
PERIODS FROM THE DATE OF THE ORIGINAL RETAIL
PURCHASE OR INSTALLATION, WHICHEVER IS EARLIER. NO WARRANTIES WHATSOEVER WILL COVER
THE PRODUCT AND/OR ITS COMPONENTS, PARTS OR
ACCESSORIES BEYOND THE LIFETIME OR TWO (2)
YEAR DURATION PERIODS.
HOWEVER, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,
SO IN SUCH STATES THE ABOVE LIMITATION(S) MAY
NOT APPLY TO YOU.
IF THIS PRODUCT IS DEFECTIVE, YOUR ONLY REMEDY
IS REPAIR OR REPLACEMENT, AS DESCRIBED ABOVE.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL THE MANUFACTURER, ITS DISTRIBUTORS, DEALERS, INSTALLERS OR THEIR AGENTS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT,
PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING
BUT NOT LIMITED TO ANY LOST PROFITS, LOST COMPENSATION OF ANY KIND, BUSINESS INTERRUPTION,
DOWN TIME, OR ANY OTHER DAMAGES CAUSED BY
THE MANUFACTURER’S BREACH OF WARRANTY, NEGLIENCE OR BREACH OF CONTRACT.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL THE MANUFACTURER, ITS DISTRIBUTORS, DEALERS, INSTALLERS OR THEIR AGENTS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT,
PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST
COMPENSATION OF ANY KIND, BUSINESS INTERRUPTION, DOWN TIME, OR ANY OTHER DAMAGES CAUSED
BY THE USE OF THIS PRODUCT OR INABILITY TO USE
IT, EVEN IF THE MANUFACTURER, ITS DISTRIBUTORS,
DEALERS, INSTALLERS OR THEIR AGENTS HAVE
BEEN ADVISED OF SUCH LIABILITY CLAIMS OR OTHER
CLAIMS OR THE POSSIBILITY OF SUCH CLAIMS OR
OTHER CLAIMS.
en
20. Warranty terms and conditions
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR
OTHER DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND
YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY
FROM STATE TO STATE.
In the event of any questions, regarding this warranty, its
coverage and/or exclusions, call +1-704-424-5787 from 8:30
A.M. to 5:00 P.M. Eastern Time, Monday through Friday to
speak to a customer service technician.
en
57
SOMMER North America
SOMMER USA, Inc.
3308-C Oak Lake Blvd.
Charlotte, NC 28208
USA
Phone: +1-704-424-5787
Fax: +1-704-424-7699
info@sommer-usa.com
www.sommer-usa.com
SOMMER Germany
SOMMER Antriebs- und Funktechnik GmbH
Hans-Böckler-Straße 21-27
73230 Kirchheim/Teck,
Germany
Phone: +49 7021 8001-0
Fax: +49 7021 8001-100
info@sommer.eu
www.sommer.eu
© Copyright 2010 All rights reserved
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