FAQ Lists for Husqvarna Viking Software

FAQ Lists for Husqvarna Viking Software
FAQ Lists for Husqvarna Viking 3D Software
Contents
Web Sites ....................................................................................................................... 10
Demos and Documentation......................................................................................... 10
Downloading Files....................................................................................................... 10
Error Messages........................................................................................................... 11
Miscellaneous ............................................................................................................. 11
Dongle ............................................................................................................................ 12
Activation.....................................................................................................................12
Dongle.........................................................................................................................12
Drivers......................................................................................................................... 13
Error Messages........................................................................................................... 14
General ....................................................................................................................... 15
Installation and CD...................................................................................................... 16
Miscellaneous ............................................................................................................. 17
Product Information..................................................................................................... 17
3D Embroidery............................................................................................................... 18
Browse Files................................................................................................................ 18
Changing Preferences ................................................................................................ 18
ColorSort ..................................................................................................................... 18
Combining Files .......................................................................................................... 18
Creating Lettering........................................................................................................ 19
Creating Shapes ......................................................................................................... 20
Dongle.........................................................................................................................20
Encore.........................................................................................................................20
Endless Embroidery .................................................................................................... 21
Error Messages........................................................................................................... 21
Fonts ........................................................................................................................... 23
General ....................................................................................................................... 25
Installation and CD...................................................................................................... 25
Lettering ......................................................................................................................25
Loading Embroideries ................................................................................................. 28
Miscellaneous ............................................................................................................. 30
Opening the Program.................................................................................................. 31
Preferences................................................................................................................. 31
Printing ........................................................................................................................ 32
Product Information..................................................................................................... 32
Saving Embroideries ................................................................................................... 32
Screen Appearance .................................................................................................... 33
Selecting Blocks.......................................................................................................... 36
Send To d-Card Reader/Writer Unit............................................................................ 36
FAQ Lists for Husqvarna Viking 3D Software
Page 1
Send To Designer I Floppy Disk ................................................................................. 37
Send To Rose/Orchidea/#1+/Iris Reader/Writer ......................................................... 37
Sending Files to Machines .......................................................................................... 37
Shapes ........................................................................................................................ 37
Smart Update .............................................................................................................. 38
Thread Colors ............................................................................................................. 38
Tutorials ......................................................................................................................41
Using the Program ...................................................................................................... 41
Working with Embroideries ......................................................................................... 41
3D Disk Manager ........................................................................................................... 42
Catalog Printing........................................................................................................... 42
Error Messages........................................................................................................... 42
General ....................................................................................................................... 43
Loading Embroideries ................................................................................................. 44
Miscellaneous ............................................................................................................. 45
Product Information..................................................................................................... 45
Reading from a Disk.................................................................................................... 45
Saving Embroideries ................................................................................................... 46
Screen Appearance .................................................................................................... 47
Writing to a Disk .......................................................................................................... 48
3D d-Card Reader/Writer .............................................................................................. 49
Catalog Printing........................................................................................................... 49
Error Messages........................................................................................................... 49
General ....................................................................................................................... 50
Loading Embroideries ................................................................................................. 51
Miscellaneous ............................................................................................................. 52
Product Information..................................................................................................... 52
Reading from a d-Card................................................................................................ 53
Saving Embroideries ................................................................................................... 53
Screen Appearance .................................................................................................... 54
Send To d-Card Reader/Writer Unit............................................................................ 55
Working with Embroideries ......................................................................................... 55
Writing to a d-Card ...................................................................................................... 56
3D Reader/Writer ........................................................................................................... 57
Error Messages........................................................................................................... 57
General ....................................................................................................................... 59
Loading Embroideries ................................................................................................. 59
Miscellaneous ............................................................................................................. 60
Product Information..................................................................................................... 61
Reading from a Card................................................................................................... 61
Saving Embroideries ................................................................................................... 63
Screen Appearance .................................................................................................... 63
Setting up the Reader/Writer Unit ............................................................................... 64
Writing to a Card ......................................................................................................... 65
3D Digitizing ..................................................................................................................67
Acquiring Pictures ....................................................................................................... 67
Background Picture..................................................................................................... 69
Creating Embroideries ................................................................................................ 70
Creating Stitches......................................................................................................... 70
FAQ Lists for Husqvarna Viking 3D Software
Page 2
Editing Designs ........................................................................................................... 71
Editing Object Properties ............................................................................................ 74
Embossed Fill.............................................................................................................. 74
Error Messages........................................................................................................... 75
Fill Areas using MyFills ............................................................................................... 78
FreeHand™ Fill Areas................................................................................................. 79
FreeHand™ Motif Fill Areas........................................................................................ 80
General ....................................................................................................................... 80
Importing Embroideries ............................................................................................... 81
Inserting Characters.................................................................................................... 81
Inserting Embroideries ................................................................................................ 81
Installation and CD...................................................................................................... 81
Loading Designs ......................................................................................................... 82
Loading Embroideries ................................................................................................. 82
Loading Pictures ......................................................................................................... 83
Managing MyFills ........................................................................................................ 83
Miscellaneous ............................................................................................................. 85
Motif Fill Areas ............................................................................................................ 86
Motif Line.....................................................................................................................87
Opening the Program.................................................................................................. 89
Optimizing Pictures for Digitizing ................................................................................ 89
Picture Colors.............................................................................................................. 90
Preparing Pictures....................................................................................................... 90
Printing ........................................................................................................................ 93
Product Information..................................................................................................... 93
QuickStitch™ Borders................................................................................................. 93
QuickStitch™ Fill Areas .............................................................................................. 94
QuickStitch™ Motif Fill Areas...................................................................................... 98
QuickTrace.................................................................................................................. 98
Saving Designs ........................................................................................................... 98
Saving Embroideries ................................................................................................... 99
Screen Appearance .................................................................................................. 100
Send To d-Card Reader/Writer Unit.......................................................................... 101
Sending Files to Machines ........................................................................................ 101
Start Point ................................................................................................................. 102
Thread Colors ........................................................................................................... 102
Tutorials .................................................................................................................... 104
Using Pictures ........................................................................................................... 105
Using the Program .................................................................................................... 105
3D Stitch Editor ........................................................................................................... 106
Changing Preferences .............................................................................................. 106
Error Messages......................................................................................................... 106
General ..................................................................................................................... 108
Installation and CD.................................................................................................... 108
Loading Embroideries ............................................................................................... 109
Miscellaneous ........................................................................................................... 109
Opening the Program................................................................................................ 110
Preferences............................................................................................................... 111
Printing ...................................................................................................................... 111
Product Information................................................................................................... 111
FAQ Lists for Husqvarna Viking 3D Software
Page 3
Saving Embroideries ................................................................................................. 111
Screen Appearance .................................................................................................. 112
Selecting Blocks........................................................................................................ 115
Send To d-Card Reader/Writer Unit.......................................................................... 115
Sending Files to Machines ........................................................................................ 115
Thread Colors ........................................................................................................... 115
Tutorials .................................................................................................................... 118
Using the Program .................................................................................................... 118
Working with Embroideries ....................................................................................... 119
3D Design Splitter ....................................................................................................... 120
General ..................................................................................................................... 120
Loading Embroideries ............................................................................................... 120
Miscellaneous ........................................................................................................... 121
Opening the Program................................................................................................ 121
Product Information................................................................................................... 121
Saving Embroideries ................................................................................................. 122
Screen Appearance .................................................................................................. 122
Tutorials .................................................................................................................... 123
Using the Program .................................................................................................... 123
3D PictureStitch .......................................................................................................... 124
Acquiring Pictures ..................................................................................................... 124
Changing Preferences .............................................................................................. 125
Creating Embroideries .............................................................................................. 125
Error Messages......................................................................................................... 126
General ..................................................................................................................... 127
Loading Pictures ....................................................................................................... 128
Miscellaneous ........................................................................................................... 128
Picture Colors............................................................................................................ 128
Preferences............................................................................................................... 128
Preparing Pictures..................................................................................................... 129
Product Information................................................................................................... 130
Saving Embroideries ................................................................................................. 131
Saving Pictures ......................................................................................................... 131
Screen Appearance .................................................................................................. 132
Send To d-Card Reader/Writer Unit.......................................................................... 133
Sending Files to Machines ........................................................................................ 133
Splitting Embroideries ............................................................................................... 133
Thread Colors ........................................................................................................... 134
Tutorials .................................................................................................................... 136
3D Cross Stitcher ........................................................................................................ 136
Acquiring Pictures ..................................................................................................... 137
Creating Embroideries .............................................................................................. 137
Designing Fixed Fonts .............................................................................................. 137
Editing Designs ......................................................................................................... 138
Error Messages......................................................................................................... 138
Flood Fill.................................................................................................................... 140
General ..................................................................................................................... 140
Installation and CD.................................................................................................... 141
Loading Pictures ....................................................................................................... 141
FAQ Lists for Husqvarna Viking 3D Software
Page 4
Miscellaneous ........................................................................................................... 141
Opening Cross Stitch Designs .................................................................................. 142
Product Information................................................................................................... 142
Saving Cross Stitch Designs..................................................................................... 142
Saving Embroideries ................................................................................................. 143
Screen Appearance .................................................................................................. 143
Send To d-Card Reader/Writer Unit.......................................................................... 145
Sending Files to Machines ........................................................................................ 145
Stitching Out.............................................................................................................. 145
Thread Colors ........................................................................................................... 146
Tutorials .................................................................................................................... 148
Using the Picture Wizard........................................................................................... 148
Using the Program .................................................................................................... 149
3D Professional ........................................................................................................... 149
Demos and Documentation....................................................................................... 149
Dongle....................................................................................................................... 149
Error Messages......................................................................................................... 150
General ..................................................................................................................... 151
Installation and CD.................................................................................................... 152
Miscellaneous ........................................................................................................... 153
Product Information................................................................................................... 154
Screen Appearance .................................................................................................. 154
Smart Update ............................................................................................................ 155
Thread Colors ........................................................................................................... 155
Tutorials .................................................................................................................... 156
3D QuickFont............................................................................................................... 156
Error Messages......................................................................................................... 156
Font Disks ................................................................................................................. 158
Fonts ......................................................................................................................... 159
Send To Designer SE ............................................................................................... 159
Thread Colors ........................................................................................................... 160
Transferring Files ...................................................................................................... 162
3D Organizer................................................................................................................ 162
Browse Files.............................................................................................................. 162
Changing Preferences .............................................................................................. 163
Converting Files ........................................................................................................ 164
Desktop Background................................................................................................. 165
Error Messages......................................................................................................... 165
General ..................................................................................................................... 166
HTML Wizard ............................................................................................................ 167
Installation and CD.................................................................................................... 168
Managing Files.......................................................................................................... 168
Managing Folders ..................................................................................................... 168
Miscellaneous ........................................................................................................... 168
Opening the Program................................................................................................ 169
Preferences............................................................................................................... 169
Printing ...................................................................................................................... 170
Product Information................................................................................................... 170
Saving Embroideries ................................................................................................. 170
FAQ Lists for Husqvarna Viking 3D Software
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Screen Appearance .................................................................................................. 171
Searching .................................................................................................................. 171
Send To d-Card Reader/Writer Unit.......................................................................... 172
Send To Designer SE ............................................................................................... 172
Sending Files to Machines ........................................................................................ 172
Thread Colors ........................................................................................................... 172
Transferring Files ...................................................................................................... 174
Tutorials .................................................................................................................... 174
Using the Program .................................................................................................... 174
Viewing Files ............................................................................................................. 175
Zip Files..................................................................................................................... 175
General......................................................................................................................... 175
Converting Files ........................................................................................................ 176
Demos and Documentation....................................................................................... 176
Downloading Files..................................................................................................... 176
Error Messages......................................................................................................... 176
General ..................................................................................................................... 177
Installation and CD.................................................................................................... 177
Miscellaneous ........................................................................................................... 178
Product Information................................................................................................... 179
Viewing Files ............................................................................................................. 179
All Modules .................................................................................................................. 179
General ..................................................................................................................... 179
Installation and CD.................................................................................................... 180
Miscellaneous ........................................................................................................... 180
Product Information................................................................................................... 181
Screen Appearance .................................................................................................. 181
Tutorials .................................................................................................................... 181
3D Vision......................................................................................................................182
Acquiring Pictures ..................................................................................................... 182
Background Viewing ................................................................................................. 182
Error Messages......................................................................................................... 183
General ..................................................................................................................... 184
Installation and CD.................................................................................................... 185
Loading Embroideries ............................................................................................... 185
Loading Pictures ....................................................................................................... 185
Miscellaneous ........................................................................................................... 186
Printing ...................................................................................................................... 186
Product Information................................................................................................... 186
Saving Embroideries ................................................................................................. 187
Screen Appearance .................................................................................................. 188
Send To d-Card Reader/Writer Unit.......................................................................... 190
Sending Files to Machines ........................................................................................ 190
Thread Colors ........................................................................................................... 190
Tutorials .................................................................................................................... 193
Using 3D Vision......................................................................................................... 193
Viewing Files ............................................................................................................. 193
Working with Embroideries ....................................................................................... 194
Hardware...................................................................................................................... 194
FAQ Lists for Husqvarna Viking 3D Software
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d-Card Reader/Writer Unit ........................................................................................ 194
Dongle....................................................................................................................... 195
Downloading Files..................................................................................................... 195
Drivers....................................................................................................................... 198
Error Messages......................................................................................................... 198
General ..................................................................................................................... 199
Loading Embroideries ............................................................................................... 199
Miscellaneous ........................................................................................................... 200
Product Information................................................................................................... 200
Reader/Writer Unit .................................................................................................... 201
Reading from a Card................................................................................................. 201
Reading from a Disk.................................................................................................. 201
Registration ............................................................................................................... 201
Saving Embroideries ................................................................................................. 203
Send To All Devices.................................................................................................. 204
Setting up the Reader/Writer Unit ............................................................................. 204
Smart Update ............................................................................................................ 205
Stitching Out.............................................................................................................. 208
Thread Colors ........................................................................................................... 208
Transferring Files ...................................................................................................... 215
USB Embroidery Stick............................................................................................... 216
Writing to a Card ....................................................................................................... 217
Writing to a Disk ........................................................................................................ 217
Send To ........................................................................................................................217
Error Messages......................................................................................................... 217
General ..................................................................................................................... 218
Miscellaneous ........................................................................................................... 218
Reading from a Disk.................................................................................................. 219
Send To All Devices.................................................................................................. 219
Send To d-Card Reader/Writer Unit.......................................................................... 220
Send To Designer I Floppy Disk ............................................................................... 221
Send To Designer SE ............................................................................................... 222
Send To Huskygram/POEM...................................................................................... 223
Send To Rose/Orchidea/#1+/Iris Reader/Writer ....................................................... 224
Sending Files to Machines ........................................................................................ 225
Writing to a Disk ........................................................................................................ 225
Installation ...................................................................................................................226
Demos and Documentation....................................................................................... 226
Downloading Files..................................................................................................... 226
Drivers....................................................................................................................... 227
Error Messages......................................................................................................... 228
Installation and CD.................................................................................................... 230
Miscellaneous ........................................................................................................... 232
Opening the Program................................................................................................ 233
Smart Update ............................................................................................................ 233
Using the Program .................................................................................................... 234
Viewing Files ............................................................................................................. 235
Zip Files..................................................................................................................... 235
Registration ................................................................................................................. 236
FAQ Lists for Husqvarna Viking 3D Software
Page 7
Downloading Files..................................................................................................... 236
Error Messages......................................................................................................... 236
General ..................................................................................................................... 237
Miscellaneous ........................................................................................................... 239
3D Configure................................................................................................................ 240
Activation................................................................................................................... 240
Dongle....................................................................................................................... 241
Downloading Files..................................................................................................... 242
Error Messages......................................................................................................... 242
General ..................................................................................................................... 248
Loading Embroideries ............................................................................................... 248
Miscellaneous ........................................................................................................... 248
Product Information................................................................................................... 249
Screen Appearance .................................................................................................. 249
Send To All Devices.................................................................................................. 250
Send To d-Card Reader/Writer Unit.......................................................................... 250
Send To Designer I Floppy Disk ............................................................................... 251
Send To Huskygram/POEM...................................................................................... 251
Send To Rose/Orchidea/#1+/Iris Reader/Writer ....................................................... 251
Smart Update ............................................................................................................ 252
Thread Colors ........................................................................................................... 254
Using MyThreads ...................................................................................................... 257
Using Thread Manager ............................................................................................. 259
3D Font Digitizing........................................................................................................ 264
Background Picture................................................................................................... 264
Changing Preferences .............................................................................................. 265
Control Points, Gap and Kerning .............................................................................. 265
Digitizing Characters and Shapes............................................................................. 266
Editing Object Properties .......................................................................................... 266
Error Messages......................................................................................................... 266
Fill Areas using MyFills ............................................................................................. 269
Fonts ......................................................................................................................... 269
Loading Pictures ....................................................................................................... 270
Managing Font and Shapes Files ............................................................................. 270
Screen Appearance .................................................................................................. 271
Thread Colors ........................................................................................................... 272
Using Pictures ........................................................................................................... 273
Designer SE Communication..................................................................................... 274
Error Messages......................................................................................................... 274
Fonts ......................................................................................................................... 275
Send To Designer SE ............................................................................................... 275
Transferring Files ...................................................................................................... 276
3D Fabric Decorator.................................................................................................... 276
Acquiring Pictures ..................................................................................................... 276
Changing Preferences .............................................................................................. 277
Creating Fabric.......................................................................................................... 277
Design Appearance................................................................................................... 278
Editing Designs ......................................................................................................... 278
Error Messages......................................................................................................... 278
FAQ Lists for Husqvarna Viking 3D Software
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Exporting Motifs to MyMotifs ..................................................................................... 282
General ..................................................................................................................... 283
Inserting Motifs from the Database ........................................................................... 283
Loading Pictures ....................................................................................................... 283
Managing MyMotifs ................................................................................................... 284
Miscellaneous ........................................................................................................... 285
Motif Database .......................................................................................................... 285
Opening Files ............................................................................................................ 285
Opening Motifs from the Database ........................................................................... 285
Preferences............................................................................................................... 286
Printing ...................................................................................................................... 286
QuickTrace................................................................................................................ 286
Registration ............................................................................................................... 287
Saving Embroideries ................................................................................................. 287
Saving Files............................................................................................................... 288
Screen Appearance .................................................................................................. 288
Send To d-Card Reader/Writer Unit.......................................................................... 289
Smart Update ............................................................................................................ 289
Thread Colors ........................................................................................................... 289
3D Sketch..................................................................................................................... 289
Dongle....................................................................................................................... 290
Drawing Stitches ....................................................................................................... 290
Editing Designs ......................................................................................................... 290
Error Messages......................................................................................................... 290
General ..................................................................................................................... 292
Graphics Tablet and Pen .......................................................................................... 292
Load Design Wizard.................................................................................................. 294
Loading Embroideries ............................................................................................... 294
Miscellaneous ........................................................................................................... 296
Opening the Program................................................................................................ 296
Preferences............................................................................................................... 297
Printing ...................................................................................................................... 297
Saving Embroideries ................................................................................................. 297
Saving Files............................................................................................................... 298
Screen Appearance .................................................................................................. 298
Selecting Blocks........................................................................................................ 299
Sending Files to Machines ........................................................................................ 299
Thread Colors ........................................................................................................... 299
Using the Program .................................................................................................... 300
Working with Embroideries ....................................................................................... 300
FAQ Lists for Husqvarna Viking 3D Software
Page 9
Web Sites
Listed versions: Not Applicable
Demos and Documentation
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
W003 Why can't I get the Online Demos to work?
The overwhelming response to our Online Demos is the cause of most of the problems
occurred whilst trying to view our Online Demos. Do try again at another time. You could also
try using a different browser. Macromedia Shockwave Player version 9 or higher must be
downloaded and installed for the demos to work.
If you think your problem is associated with Macromedia Shockwave then visit the
Shockwave Player Support Center [http://www.macromedia.com/support/shockwave/ ] to
view their technical help.
W004 Whenever I try to run one of the Online Demos I get the message "Your
screen size is set to 800 x 600. To view the demos properly you should
have a screen resolution of at least 1024 x 768"
If you have your screen resolution of 800 x 600 pixels or less then the Online Demos will not
have the space to be viewed and thus will not open up onto your display. Use the following
steps to increase your screen resolution; you will also need to ensure that your color palette
is set to High Color (16-bit) or greater:
1. First close any programs you are using.
2. Right-click the mouse on the desktop and a pop-up menu will appear.
3. Left-click on Properties and the Display Properties dialog box will appear.
4. Click the Settings tab.
5. Change the Desktop area to 1024 x 768 or greater.
6. Use the drop-down arrow in the box titled Color Palette to select High Color (16-bit) or
greater.
7. Click Apply. The screen will be adjusted, then another message will appear asking if you
wish to keep these settings. Click OK to continue (let the computer restart if required).
If you are unable to alter your display, consult your computer retailer.
Downloading Files
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
FAQ Lists for Husqvarna Viking 3D Software
Page 10
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
W001 Is there a way to copy large files downloaded from the site onto floppy
disks?
Most Zip programs (such as PkZip and WinZip [http://www.winzip.com/]) will zip a large file to
several disks. So if you wish to store a large downloaded file onto floppy, then open this file
into one of these programs. Get several blank floppy disks ready. Choose to create a ZIP file
onto your A: drive and insert the first disk. The program will automatically split up your large
file onto these individual disks. Now you can store them as a backup, or unzip this file onto
another computer.
W005 I have downloaded a ZIP file. What do I do with it?
ZIP files contain files that have been compressed in size for faster download. ZIP files
require a program such as WinZip [http://www.winzip.com/] to extract the file(s) onto your
computer. If you have WinZip installed then take the following steps: (otherwise consult the
guide for your unzipping program)
1. Download and save the ZIP file into a temporary location on your hard drive.
2. Either open WinZip, click "Open" and find the file you downloaded; or double-click on the
file in Windows® Explorer.
3. The contents of the file are displayed. Click "Extract".
4. Select the folder you wish the files to unzip to in the "Extract to" box, such as
"C:\3DEmbroidery\MyDesigns".
5. Click "Extract" and the files will be placed in your folder.
6. Close WinZip.
Error Messages
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
Miscellaneous
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
FAQ Lists for Husqvarna Viking 3D Software
Page 11
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
W002 When I try to print a page on your web site I get the error message "There
are no pages to print"
There is a bug in Netscape Navigator versions 4.5 and previous which prevents some pages
with complex programming from printing.
Dongle
Listed versions: Not Applicable
Activation
G803 Error "C:DEmbroidery.tmp not found."
This message can appear when attempting to Register, Activate Dongle or use Smart
Update. This will happen because the login.tmp file has been moved or deleted from the
C:\3DEmbroidery\System\Utilities\ folder.
After clearing the message, the "Failed to create HTML page" message will also appear.
The login.tmp file may have been mistaken for a temporary Windows file by a system
maintenance utility, such as a disk cleanup utility. Temporary Windows files can usually be
discarded by such utilities to free hard disk space.
You will need to replace the login.tmp file. Contact software support who will be able to
supply file called "TMP_Files.exe". After obtaining this, double-click on the file to extract a
new copy of login.tmp to the correct location. You will then be able to run Register, Activate
Dongle and Smart Update.
H002 Error "None of your installed software requires the dongle activation
process." when I try to activate my dongle for my 3D Professional
Embroidery System
The dongle for the 3D Professional Embroidery System is already fully activated. Therefore,
it not necessary to activate it online.
Dongle
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
FAQ Lists for Husqvarna Viking 3D Software
Page 12
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
Drivers
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
H008 When I use Windows® Update, I see an entry to update the drivers for my
Aladdin Knowledge Key. Should I install this update?
If your dongle is working correctly then it is not necessary to install this update. If you do not
wish to see this update each time you use Windows® Update, select the Hide This Update
option and it will not be listed next time you use Windows® Update.
If you do install this update, the dongle may stop working with your 3D Embroidery Software.
If this is the case, you need to run Windows® Update again and there will be a second
update for the dongle. After the second update has installed, the dongle will resume working
correctly.
H009 Error: "The file 'aksusb.sys' on Aladdin Install Disk is needed."
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This error can occur if you have Windows XP with Service Pack 2 installed on a computer
system based around a 64-bit processor. The error appears when attempting to start the 3D
Embroidery System, register or use Smart Update. Repeated attempts to use the 3D
Embroidery System will give the "Hasp not found (-100)" error.
This is resolved in the latest dongle driver, which can be obtained as follows:
1. Go to the Husqvarna Viking Software [http://www.husqvarnavikingsoftware.com] website.
2. On the menu on the left, click Help Desk.
3. Click Other Useful Software.
4. Click the "download the latest Dongle Driver >>" link, then click the Save button to save
the exe file to your hard disk. Make a note of the location where you save it.
5. When the download is complete, use Windows Explorer to browse to the location where
you saved the file, then double-click the file start the HASP Dongle Driver installation.
6. Follow the on-screen instructions to complete the installation. (It is not necessary to
restart your computer after installing the driver.)
H010 Error: "Hasp not found (-100)"
This error indicates that the dongle driver is not installed. Download and install the latest
dongle driver as follows:
1. Go to the Husqvarna Viking Software [http://www.husqvarnavikingsoftware.com] website.
2. On the menu on the left, click Help Desk.
3. Click Other Useful Software.
4. Click the "download the latest Dongle Driver >>" link, then click the Save button to save
the exe file to your hard disk. Make a note of the location where you save it.
5. When the download is complete, use Windows Explorer to browse to the location where
you saved the file, then double-click the file start the HASP Dongle Driver installation.
6. Follow the on-screen instructions to complete the installation. (It is not necessary to
restart your computer after installing the driver.)
Error Messages
E021 Error message "No dongle attached. Cannot open program."
This message will appear when trying to start 3D Embroidery if the 3D Embroidery System
cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free
USB port of your computer.
E023 Error message "No dongle attached. Cannot complete function."
This message may appear when trying to use 3D Embroidery if the 3D Embroidery System
cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free
USB port of your computer.
H002 Error "None of your installed software requires the dongle activation
process." when I try to activate my dongle for my 3D Professional
Embroidery System
The dongle for the 3D Professional Embroidery System is already fully activated. Therefore,
it not necessary to activate it online.
H004 Error "HASP not found (-3)"
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This message may appear if you do not have the dongle inserted in a USB port on your
computer when you start the 3D Embroidery System. Click OK to clear the message, insert
the dongle and try again.
This message may also appear when you have the dongle inserted, but the dongle drivers
are not installed on your computer. If this is the case, follow the procedure described in
'DongleSetup.doc' in the \Technical folder of your 3D Embroidery System software CD.
H005 Error "HASP not found (-10)"
This message may appear when Fast-User Switching is enabled and the 3D Embroidery
System is used at the same time from more than one user account.
Fast-User Switching enables multiple user accounts to be logged in at the same time on a
Windows XP computer. If you log in as one user, then switch users, log in as a second user
and attempt to use the 3D Embroidery System then this message will appear.
To fix this, you must log out from both user accounts, then log into the account where you
would like to use the 3D Embroidery System.
H009 Error: "The file 'aksusb.sys' on Aladdin Install Disk is needed."
This error can occur if you have Windows XP with Service Pack 2 installed on a computer
system based around a 64-bit processor. The error appears when attempting to start the 3D
Embroidery System, register or use Smart Update. Repeated attempts to use the 3D
Embroidery System will give the "Hasp not found (-100)" error.
This is resolved in the latest dongle driver, which can be obtained as follows:
1. Go to the Husqvarna Viking Software [http://www.husqvarnavikingsoftware.com] website.
2. On the menu on the left, click Help Desk.
3. Click Other Useful Software.
4. Click the "download the latest Dongle Driver >>" link, then click the Save button to save
the exe file to your hard disk. Make a note of the location where you save it.
5. When the download is complete, use Windows Explorer to browse to the location where
you saved the file, then double-click the file start the HASP Dongle Driver installation.
6. Follow the on-screen instructions to complete the installation. (It is not necessary to
restart your computer after installing the driver.)
H010 Error: "Hasp not found (-100)"
This error indicates that the dongle driver is not installed. Download and install the latest
dongle driver as follows:
1. Go to the Husqvarna Viking Software [http://www.husqvarnavikingsoftware.com] website.
2. On the menu on the left, click Help Desk.
3. Click Other Useful Software.
4. Click the "download the latest Dongle Driver >>" link, then click the Save button to save
the exe file to your hard disk. Make a note of the location where you save it.
5. When the download is complete, use Windows Explorer to browse to the location where
you saved the file, then double-click the file start the HASP Dongle Driver installation.
6. Follow the on-screen instructions to complete the installation. (It is not necessary to
restart your computer after installing the driver.)
General
G001 General difficulties with hardware and software
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To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Installation and CD
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
H007 My dongle or other USB device has already been installed, but the Found
New Hardware wizard is installing it again
This can happen if you unplug your dongle or other USB device and then plug it back into a
different USB port. When this happens, it is detected as a new hardware item and the driver
is installed on the alternative USB port. Wait for the hardware wizard to finish installing the
driver, then continue using the software as usual.
H009 Error: "The file 'aksusb.sys' on Aladdin Install Disk is needed."
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This error can occur if you have Windows XP with Service Pack 2 installed on a computer
system based around a 64-bit processor. The error appears when attempting to start the 3D
Embroidery System, register or use Smart Update. Repeated attempts to use the 3D
Embroidery System will give the "Hasp not found (-100)" error.
This is resolved in the latest dongle driver, which can be obtained as follows:
1. Go to the Husqvarna Viking Software [http://www.husqvarnavikingsoftware.com] website.
2. On the menu on the left, click Help Desk.
3. Click Other Useful Software.
4. Click the "download the latest Dongle Driver >>" link, then click the Save button to save
the exe file to your hard disk. Make a note of the location where you save it.
5. When the download is complete, use Windows Explorer to browse to the location where
you saved the file, then double-click the file start the HASP Dongle Driver installation.
6. Follow the on-screen instructions to complete the installation. (It is not necessary to
restart your computer after installing the driver.)
Miscellaneous
H001 General USB Problems
Some USB ports do not have enough power to drive the dongle. By using a USB hub, which
uses a power supply, this can be overcome.
H003 Why doesn't my 3D Embroidery System dongle allow me to open VIP
Embroidery System programs?
The 3D Embroidery System dongle is different to the VIP Embroidery System dongle. Hence
it is not compatible with VIP Embroidery System programs and may not be used in
conjunction with them.
H006 I only have USB 2.0 ports on my computer. Will the dongle and other USB
devices work with USB 2.0?
The dongle and all our other USB devices work with USB 2.0 ports.
H007 My dongle or other USB device has already been installed, but the Found
New Hardware wizard is installing it again
This can happen if you unplug your dongle or other USB device and then plug it back into a
different USB port. When this happens, it is detected as a new hardware item and the driver
is installed on the alternative USB port. Wait for the hardware wizard to finish installing the
driver, then continue using the software as usual.
Product Information
H001 General USB Problems
Some USB ports do not have enough power to drive the dongle. By using a USB hub, which
uses a power supply, this can be overcome.
H003 Why doesn't my 3D Embroidery System dongle allow me to open VIP
Embroidery System programs?
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The 3D Embroidery System dongle is different to the VIP Embroidery System dongle. Hence
it is not compatible with VIP Embroidery System programs and may not be used in
conjunction with them.
3D Embroidery
Listed versions: 7.0; 7.0.5; 7.1; 7.2; 7.25
Browse Files
E002 When I use the View function (Camera icon) the program crashes
There is a corrupt embroidery file in the directory you are trying to view. If the program
crashes before you are able to select a file then this corrupt file is in the last folder you
browsed.
To find the corrupt file use File > Open to individually open each file in this folder. When a file
is reported to be corrupt use Windows® Explorer to delete it.
Changing Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
ColorSort
E004 ColorSort does not work for the multi-color monogram that I created
When creating multi-color lettering, ensure that the Jump Connection is selected. If Running
Connection is selected, you will not be able to ColorSort the lettering.
E006 When I ColorSort an embroidery the number of color blocks produced
varies
The ColorSort process does not just put the same color blocks together. It checks for overlap
between areas, therefore depending on the overlaps, the final number of color blocks may
vary, even if you are Combining a similar number of shapes or monograms.
Combining Files
E016 I've made a Mega Hoop (or Plus Hoop) design and the lettering did not split
automatically when I selected Combine
The automatic splitting up of lettering does not work after it has been converted to fixed
stitches. This occurs if it is a pasted copy or when you switch to the Design Page or Edit
Page of the control panel, as well as if it has been previously Combined or Saved.
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E017 How can I combine the Plus Hoop designs for the Designer I, Designer II or
Platinum Plus?
As a Plus Hoop design will not open in the correct positions when you have a Medium, Large
or Mega Hoop selected, you can take the following steps to position them correctly:
1. If the design is on a card, use 3D Reader/Writer to read it and save the design parts as a
series of files.
2. In 3D Embroidery, click the Preferences icon and select the desired Hoop Size. It should
be the Medium Hoop (100mm x 170mm) or larger. Make sure the Orientation is set to
Vertical.
3. Click the Screen tab and change the grid size to 35mm, then click OK.
4. Open the three (or two) Plus Hoop design files in the order that they will be stitched out
(e.g. P1 - stitch first, P3 - stitch second, P2 - stitch third).
5. Place the P2 design so that the first stitch, marked by the small cross, is on the center of
the gridlines in the center of the hoop. You may wish to zoom in to help positioning.
6. Place the P1 design so that the first stitch is on the first gridline above the center line.
7. Place the P3 design so that the first stitch is on the first gridline below the center line.
8. Click Combine to merge them into one embroidery file for your embroidery machine, and
save as a new filename. There will be many color changes.
E040 Some of my embroidery disappears on the Edit tab
This can happen if there are more than 99 color changes in an embroidery. This is most
likely to happen if you have combined an embroidery with lettering in a multi-color font.
ColorSort is recommended to reduce the number of color changes before the lettering is
combined with other embroideries.
This no longer happens in 3D Embroidery version 7.1 and later. Use Smart Update to update
your 3D Embroidery System software.
Creating Lettering
E008 Error: "Please enter an integer between 3 and 120"
This message appears if the size entered in the Size Box on the Letter page is below 3mm
or above 120mm. The Size setting refers to the height in millimeters of an uppercase 'A' in
the selected font. If you wish to increase lettering above this you could click and drag one of
the corner boxes or alter the Height or Width proportions.
E009 Error: "Cannot open Font File"
This message appears if the font that you have selected is not available. The most likely
reason is that it is already open in the optional 3D Font Digitizing module. Close 3D Font
Digitizing, then try again. This could also happen if you opened 3D Embroidery, then
accidentally moved or deleted the font from the relevant category folder in
C:\3DEmbroidery\System\Fonts. Close 3D Embroidery, make sure the file is in the folder,
then try again.
E011 Error: "Font file is corrupted; use backup"
This message appears when trying to select a lettering style if the file has corrupted.
Reinstall the font.
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E049 When I use a Script font with the Full Circle line type, the characters are not
arranged correctly.
Script fonts use a special connection method that allows adjacent lower case letters to be
connected to each other, regardless of the Gap setting. This is not compatible with the way
the characters are arranged by the Full Circle line type.
Circle Clockwise and Circle Counter-Clockwise are compatible with Script fonts.
Creating Shapes
E010 Error: "Cannot open Shape File"
This message appears if the shapes set that you have selected on the Shapes Page is not
available. The most likely reason is that it is already open in the optional 3D Font Digitizing
module. Close 3D Font Digitizing, then try again. This could also happen if you opened 3D
Embroidery, then accidentally moved or deleted that shapes set from the
C:\3DEmbroidery\System\Shapes folder. Close 3D Embroidery, make sure the file is in the
folder, then try again.
Dongle
H004 Error "HASP not found (-3)"
This message may appear if you do not have the dongle inserted in a USB port on your
computer when you start the 3D Embroidery System. Click OK to clear the message, insert
the dongle and try again.
This message may also appear when you have the dongle inserted, but the dongle drivers
are not installed on your computer. If this is the case, follow the procedure described in
'DongleSetup.doc' in the \Technical folder of your 3D Embroidery System software CD.
H013 Error "No dongle attached. Cannot open program" when starting my 3D
software on Windows® Vista, even though my dongle is inserted.
After you have installed the 3D Embroidery System software on a Windows® Vista
computer, download and save the 3D Embroidery Vista Dongle Update
[http://www.emnetsoftware.com/downloads/updates/3DEmbroideryVistaDongleUpdate.exe].
After saving the file on your computer, double-click the file to install the dongle update.
Note: If the following User Account Control message appears when installing the update: "An
unidentified program wants access to your computer", click the 'Allow' option to continue.
Encore
E050 I have used an odd number of repeats in the Encore function and the center
of rotation is not in the same place as the center of the circle after I rightclick.
This is because the shape of an embroidery becomes a factor when there is an odd number
of repeats. For an even number of repeats, the shape of an embroidery is cancelled out by
the exact same shape on the opposite side of the circle. For an odd number of repeats, the
circle is not 'balanced' in quite the same way, so the center point of the final embroidery may
not be in the same place as the original center of the circle after you right-click.
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This may also happen with an even number of repeats when the Mirror option is chosen for
Position and the embroidery is not horizontally symmetrical. If you regard each pair of
mirrored embroideries as a single item, an odd number of pairs may cause the center of
rotation to move.
E051 The Mirror option does not seem to have any effect in the Encore function.
If your embroidery is horizontally symmetrical before you use the Encore function, the Mirror
option will have no apparent effect. However, it will affect stitch order of each alternate copy.
For example, clockwise stitching will become counter-clockwise, and so on.
Endless Embroidery
E052 How can I tell if an embroidery is already endless?
The Notes for an embroidery will have the words Endless Embroidery added after any other
Notes text. If the Notes have been edited so that this is no longer the case, use the slider
bars on the Edit tab to see if there are marker stitches at the beginning and end of the
embroidery.
E053 I have loaded an embroidery that I made Endless some time ago. How do I
know what Fabric Direction was used when I made it endless?
Use the slider bars on the Edit tab to find the locations of the start and end marker stitches.
For example, if the start markers are at the top and the end markers are at the bottom, the
original Fabric Direction was Up.
E054 I forgot to set a Gap, but it does not appear to have worked when I tried to
make the Endless Embroidery again.
This can happen if you use the Repeat Embroidery option and you do not use Undo before
trying again. This is because you have already created a repeated sequence with no gaps
that then becomes a single embroidery. If you then use the Endless Embroidery function
again to try to add a Gap, the whole repeated sequence is treated as a single embroidery.
This should be apparent if you look at the Notes, because the word 'Endless' will occur twice
at the end of the Notes. Always click Undo to go back to the single copy of the embroidery
before trying Endless Embroidery again with different settings.
E055 The icon for the Endless function is always 'grayed out' (unavailable).
The Endless function is not available in any of the following situations:
•
There is no embroidery loaded, so there is nothing that can be made endless: load an
embroidery
•
A multi-part hoop is selected: use Preferences to select a standard hoop that is
compatible with your embroidery machine
•
The embroidery is too big for or is outside the current hoop: adjust the embroidery as
needed or choose a larger hoop
Error Messages
B618 Error: "Please select a valid thread."
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This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
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7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
H013 Error "No dongle attached. Cannot open program" when starting my 3D
software on Windows® Vista, even though my dongle is inserted.
After you have installed the 3D Embroidery System software on a Windows® Vista
computer, download and save the 3D Embroidery Vista Dongle Update
[http://www.emnetsoftware.com/downloads/updates/3DEmbroideryVistaDongleUpdate.exe].
After saving the file on your computer, double-click the file to install the dongle update.
Note: If the following User Account Control message appears when installing the update: "An
unidentified program wants access to your computer", click the 'Allow' option to continue.
Fonts
A505 I am having trouble with converting a symbol font to the desired size.
The sizes of the shapes in a symbol font often vary in size within a single font. The size of
converted fonts is set by specifying the height of the uppercase letter A, or whichever symbol
or character occupies its position in the font (ASCII character 65). This may affect your
converted symbols if the symbol at ASCII 65 is a lot smaller or larger than other symbols in
the font. If your symbols convert to unexpectedly small or large sizes, compare the symbols
by selecting the font in a word processor and typing on your keyboard. Type in A and some
other letters to see how the corresponding shapes differ in size from the shape for A.
Alternatively, type in some letters in a normal font then select the letters and change them to
the required symbol font.
There is a free word processor called WordPad supplied with all versions of Windows® from
Windows® 95 onwards.
A507 Error "<i>stitch type</i> requires an output size of between "<i>xx</i> and
"<i>yy</i> mm"
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This message will appear when you try to set the Output Size too low or too high for the
chosen Stitch Type. Change the Output Size accordingly.
E043 Error "Cannot load font file" when I click the Letter or Shape tab
This message may appear when using 3D Embroidery if you are logged in to Windows XP
as a non-administrative user. This can happen because file access for non-administrative
users has been restricted on the computer. If it is necessary for non-administrative users to
use 3D Embroidery, users must be given full control over the C:\3DEmbroidery folder. Do
this as follows:
1. Log in as a user that has administrator rights.
2. Open Windows Explorer.
3. Browse to the C:\ drive.
4. Right-click on the C:\3DEmbroidery folder.
5. Click Properties.
6. Click the Security tab.
7. In the list of groups and users, click on the Users or Everyone user group name.
The machine name is shown after Users in the list. For example, Users
(MYMACHINE\Users).
If both groups are listed, select Users.
8. In the Permissions section of the dialog box there is an Allowcolumn of check boxes.
Click the check box next to Full Controlso that it is checked.
9. Click OK.
10. Log off the computer, then log back in as a non-administrative user.
11. Start 3D Embroidery and click on the Letter or Shape tab to confirm that the error no
longer appears.
If you do not have a Security tab when you get to step 6, do the following:
1. Click Cancel to close the Properties dialog.
2. In Windows Explorer, click on the Tools menu.
3. Click on Folder Options. The Folder Options dialog will appear.
4. Click on the View tab.
5. Click the 'Use simple file sharing (Recommended)' option so that it is unchecked.
6. Click OK.
7. Right-click the C:\3DEmbroidery folder, click Properties and continue from step 6 above.
E049 When I use a Script font with the Full Circle line type, the characters are not
arranged correctly.
Script fonts use a special connection method that allows adjacent lower case letters to be
connected to each other, regardless of the Gap setting. This is not compatible with the way
the characters are arranged by the Full Circle line type.
Circle Clockwise and Circle Counter-Clockwise are compatible with Script fonts.
E701 I can't select a font that is on my computer.
The QuickFont Wizard is designed to work with Windows TrueType® and OpenType ® fonts.
The QuickFont Wizard does not support Postscript Type 1 fonts. To check Font Properties:
1. Click Start, Control Panel, then select Fonts.
2. Click the desired font to select it.
3. Right-click and select Properties from the menu that appears.
4. Check Type of file. If it is PostScript Metrics or Type 1 Font File it will not work with the
QuickFont Wizard.
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General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Installation and CD
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G602 The programs are not being installed to the correct folder
The installation program will by default put the embroidery system onto drive C:.
The drive letter that the embroidery system will install to is shown during the install and can
be changed by the user.
The drive or partition that the embroidery system is installed to will make no difference to its
operation.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
Lettering
E007 How to use 2 Color Fonts with Multi-part Hoops
When using a 2 Color Font in the Multi-part Plus Hoop or the Multi-part Mega Hoop, some of
the characters in the P2/P3 or M2/M3 positions change to black when the design is
combined.
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This can be resolved as follows:
1. Open 3D Embroidery.
2. Change the Hoop settings so that you are using the Multi-part hoop of your choice.
3. Click the Letters tab on the Control Panel.
4. Choose the desired 2 Color Font and size settings.
5. Enter the lettering into the Letter textbox and click Apply.
6. Position the lettering as required.
7. Combine the design. Some of the colors will be lost in position P2/M2 and P3/M3
depending on your design. (One letter will be black and the colors in the letters following
it will be incorrect).
8. Delete the lettering with the incorrect colors in P2/M3 and P3/M3.
9. Retype the lettering you have deleted.
10. Make sure Multiple is checked and click Apply.
11. Position the two sections of lettering as they were in the original.
12. Combine the design. The lettering should now be correct, if not repeat steps 8 to 11 until
all the lettering is correct.
13. Save the design. The sections of lettering will be saved in the hoop positions where you
placed them.
E028 The letters or shapes I am designing in 3D Font Digitizing are not appearing
in 3D Embroidery
3D Embroidery and 3D Font Digitizing cannot have the same font or shapes set open at the
same time. Therefore, you must close the font or shapes set in 3D Font Digitizing to make it
fully available to 3D Embroidery.
E029 I want to change the size of the lettering, but the control boxes have no
effect
For the following Line Types, there are no control boxes to change the size of the characters
in the lettering:
•
Circle Clockwise
•
Circle Counter-Clockwise
•
Full Circle
•
Fit To Straight Line
• Fit To Wavy Line
Instead, use the Size, Height and Width boxes to change the size of the characters.
Note that if you Apply the same text again, or change its Satin or Fill properties, any
adjustments you made with the control boxes will be reset.
E030 I am trying to use Full Circle to place text, but only the middle letter is at
the bottom of the circle
The '#' character is used to set the split point for Full Circle text. If this character is not
entered, the Full Circle does not know where to split the text. When the lettering is initially
placed, the text before '#' is at the top of the circle and the text after ’#' is at the bottom of the
circle. You can then use the control boxes to move each section of text as desired.
If you are having difficulty entering the '#' character with your keyboard, use the Alt key
sequence Alt + 35 (ensure Num Lock is enabled on your keyboard, hold down the Alt key,
press 3 on the numeric keypad, press 5 then release the Alt key).
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E031 I want to change the appearance of the font stitching, but the Satin and Fill
buttons are not available
Some fonts and shapes sets have non-uniform properties. For example, they may use more
than one pattern for satin or fill, or use the same fill pattern at different angles in different
characters or shapes. Therefore, there is no overall uniform property that can be changed,
so the Satin and Fill buttons may not be used to change the Satin and Fill Properties. You
may wish to use a different font with a similar style that allows you to change its properties,
or create a new font with the QuickFont Wizard based on a TrueType® or OpenType® font
with a similar style.
E032 I have changed the fill or satin properties, but nothing has changed when I
apply the lettering
You have changed a property that is not used by the font you have chosen. For instance, if
the font is created from satin columns, changing the fill properties will have no effect on the
lettering. Similarly, if the font is an outline font of running, double or triple stitch, neither the fill
or satin properties will affect the appearance of the characters.
E033 I have increased the Gap setting, but the lowercase characters are still
touching each other
For script fonts, the Gap setting has no effect on adjacent lowercase characters. Script fonts
use a special 'continuous' joining method, which places lowercase characters adjacent to
each other to give the appearance of handwriting. All the fonts in the Script category use this
joining method, and you may also create new fonts with the QuickFont Wizard or the optional
3D Font Digitizing module that use this joining method.
E034 All the lettering appears in uppercase, even though I have typed lowercase
characters in the Letters box
You are using an uppercase font. In an uppercase font (with UC in the name), all the
lowercase characters are identical to the uppercase characters.
E035 All the lettering appears in lowercase, even though I have typed uppercase
characters in the Letters box
You are using an lowercase font. In an lowercase font (with LC in the name), all the
uppercase characters are identical to the lowercase characters.
E036 I have placed multiple lettering with different text in each item and I want to
change the text that appears in some of them. However, the text in the
Letters box stays the same when I select earlier pieces of lettering.
Selecting a previously placed item of lettering does not change the Letter Page settings back
to the settings in the chosen lettering. After new lettering has been added, earlier lettering
may only be directly changed using the control boxes. Otherwise, re-enter the desired
characters and adjust the Letter Page settings as desired before re-applying the lettering.
E037 I want to rotate and mirror my lettering or shape, but there are no handles
or icons available for this
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Only embroideries or blocks of stitches may be rotated or mirrored. Lettering and shapes
must be 'fixed' as embroideries to allow this. Select the Design or Edit Page and all lettering
and shapes will be fixed as embroideries.
If you select the Edit Page, only the selected embroidery can be adjusted.
E038 I want to copy my lettering or shape, but the Copy icon is not available
Only embroideries or blocks of stitches may be copied. Lettering and shapes must be 'fixed'
as embroideries to allow this. Select the Design or Edit Page and all lettering and shapes will
be fixed as embroideries.
If you select the Edit Page, only the selected part of the embroidery selected for editing can
be copied.
E039 I have finished adjusting my lettering and I want to ColorSort it, but the
ColorSort icon is not available
Only embroideries may be ColorSorted. Lettering must be 'fixed' as an embroidery to allow
this. Select the Design or Edit Page and all lettering will be fixed as embroideries.
If you select the Edit Page, only the selected embroidery can be adjusted.
E040 Some of my embroidery disappears on the Edit tab
This can happen if there are more than 99 color changes in an embroidery. This is most
likely to happen if you have combined an embroidery with lettering in a multi-color font.
ColorSort is recommended to reduce the number of color changes before the lettering is
combined with other embroideries.
This no longer happens in 3D Embroidery version 7.1 and later. Use Smart Update to update
your 3D Embroidery System software.
E049 When I use a Script font with the Full Circle line type, the characters are not
arranged correctly.
Script fonts use a special connection method that allows adjacent lower case letters to be
connected to each other, regardless of the Gap setting. This is not compatible with the way
the characters are arranged by the Full Circle line type.
Circle Clockwise and Circle Counter-Clockwise are compatible with Script fonts.
Loading Embroideries
E002 When I use the View function (Camera icon) the program crashes
There is a corrupt embroidery file in the directory you are trying to view. If the program
crashes before you are able to select a file then this corrupt file is in the last folder you
browsed.
To find the corrupt file use File > Open to individually open each file in this folder. When a file
is reported to be corrupt use Windows® Explorer to delete it.
E014 I tried to open some previously made Plus Hoop designs, but they are not
in their correct positions
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Check the Plus Hoop setting has been chosen. Click Preferences and alter the Hoop Size
setting to 170mm x 100mm (Plus Hoop). To load designs in specific positions for the Plus
Hoop, click File, Open Plus/Mega Designs Command, P1 and so on.
E015 I tried to open some previously made Mega Hoop designs, but they are not
in their correct positions
Check the Mega Hoop multi-part setting has been chosen. Click Preferences and alter the
Hoop Size setting to 360mm x 150mm (Mega Multi-Part). To load designs in specific
positions for the Mega Hoop, click File, Open Plus/Mega Designs Command, P1 and so on.
E017 How can I combine the Plus Hoop designs for the Designer I, Designer II or
Platinum Plus?
As a Plus Hoop design will not open in the correct positions when you have a Medium, Large
or Mega Hoop selected, you can take the following steps to position them correctly:
1. If the design is on a card, use 3D Reader/Writer to read it and save the design parts as a
series of files.
2. In 3D Embroidery, click the Preferences icon and select the desired Hoop Size. It should
be the Medium Hoop (100mm x 170mm) or larger. Make sure the Orientation is set to
Vertical.
3. Click the Screen tab and change the grid size to 35mm, then click OK.
4. Open the three (or two) Plus Hoop design files in the order that they will be stitched out
(e.g. P1 - stitch first, P3 - stitch second, P2 - stitch third).
5. Place the P2 design so that the first stitch, marked by the small cross, is on the center of
the gridlines in the center of the hoop. You may wish to zoom in to help positioning.
6. Place the P1 design so that the first stitch is on the first gridline above the center line.
7. Place the P3 design so that the first stitch is on the first gridline below the center line.
8. Click Combine to merge them into one embroidery file for your embroidery machine, and
save as a new filename. There will be many color changes.
G401 I can't drag and drop embroidery files from the Open dialog box
To drag and drop embroidery files onto the work area, right-click Start, then Explore to start
Windows® Explorer. Then follow the instructions in the online help under Drag and Drop.
G405 Error "Cannot open embroidery."
This message appears if the desired embroidery is not where the module expects it to be, for
example if an embroidery was loaded into the module from a floppy disk, then closed and the
floppy disk removed. The message would appear if you tried to load the embroidery from the
Recent Files list on the File menu.
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
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G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G409 Error "Unrecognized file extension" when opening a file
This message appears if you attempt to load a file with an extension that does not belong to
any embroidery file types. For example, it would appear if you tried to drag and drop a .doc
file onto the screen.
G413 Error "Embroidery not created using licensed software."
This message may appear if you attempt to load an embroidery created in third-party
software. Such embroideries may cause unpredictable results.
Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
G423 When I close 3D Embroidery all my other modules also close
3D Embroidery is the central module of the 3D Embroidery System. When 3D Embroidery
closes, all other open modules are closed at the same time.
If you have created a new file or made changes in another module, you will be prompted to
save the file before the module closes.
G425 I have a very large embroidery in the clipboard block. How do I remove it?
Copy a small embroidery or a few stitches. This will replace the current contents of the
clipboard block.
Alternatively, select and copy a small amount of text (highlight the text and press Ctrl+C on
the keyboard). The clipboard block will go blank when you do this.
Do not use the Print Screen key to clear the clipboard. This does make the clipboard block
go blank. However, Print Screen takes a snapshot of whatever is currently displayed on your
computer screen and places it in the clipboard as a picture. This is likely to be larger than
any embroidery you may copy, and may cause additional difficulties if you are having
memory problems.
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
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Your icon association is set up during installation. You will have to re-install.
Opening the Program
E021 Error message "No dongle attached. Cannot open program."
This message will appear when trying to start 3D Embroidery if the 3D Embroidery System
cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free
USB port of your computer.
E022 Error message "The program requires a color palette of High Color (16 bit)
or higher."
This message appears when attempting to open 3D Embroidery if your computer is set to a
display of 256 colors or less. Reset the display as follows:
1. Right-click on the desktop and a shortcut menu appears.
2. Click on Properties and a dialog box appears.
3. Click the Settings tab.
4. Change Color quality to High Color (16 bit) or higher using the drop-down menu.
5. Click Apply, and allow your computer to restart if required.
H004 Error "HASP not found (-3)"
This message may appear if you do not have the dongle inserted in a USB port on your
computer when you start the 3D Embroidery System. Click OK to clear the message, insert
the dongle and try again.
This message may also appear when you have the dongle inserted, but the dongle drivers
are not installed on your computer. If this is the case, follow the procedure described in
'DongleSetup.doc' in the \Technical folder of your 3D Embroidery System software CD.
H013 Error "No dongle attached. Cannot open program" when starting my 3D
software on Windows® Vista, even though my dongle is inserted.
After you have installed the 3D Embroidery System software on a Windows® Vista
computer, download and save the 3D Embroidery Vista Dongle Update
[http://www.emnetsoftware.com/downloads/updates/3DEmbroideryVistaDongleUpdate.exe].
After saving the file on your computer, double-click the file to install the dongle update.
Note: If the following User Account Control message appears when installing the update: "An
unidentified program wants access to your computer", click the 'Allow' option to continue.
Preferences
E046 I have selected the correct hoop size, but the graphical representation does
not look the same as my real hoop
This will happen if you choose a Universal Hoop that is the same size. The Universal Hoops
are shown as plain hoops of the selected size. Use Preferences to choose the desired hoop
size, but do not choose a Universal Hoop.
The hoop is only shown graphically when 3D mode is selected. Therefore, it is not shown
graphically when the Edit tab is selected.
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G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
Printing
E013 Error: "No embroideries available to print. Only embroideries that are
combined and inside the hoop can be printed."
This message appears if the embroidery file(s) on screen have not been Combined. To print
more than one design, they must be Combined and fit in the selected hoop. If embroideries
have not been Combined, and the design that was loaded first has not been moved from the
center of the Stitch Area, it will be printed. This message also appears if the embroidery on
screen is partially outside the selected hoop. Move the embroidery completely within the four
blue corners of the work area and try again.
E042 I tried to print a number of embroideries, but only one appeared on the
print-out
Only the embroidery selected on the 3D Embroidery screen is printed, unless all
embroideries have been Combined or Saved.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Saving Embroideries
E012 Error: "Embroidery is too large or is not in the hoop"
This message appears if an embroidery you are trying to Save is outside the selected hoop
or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an
embroidery smaller than 100mm x 100mm might be placed partially outside the work area
when you click Save. This message would then appear. Move the embroidery completely
within the four blue corners of the work area and try again.
An embroidery that is exactly the same height or width as a hoop is still too large to be
stitched out in the hoop. For example, it is possible to stitch out an embroidery that is
99.5mm x 99.5mm in a 100mm x 100mm hoop, but an embroidery that is 100mm x 99.5mm
is too large.
E018 Error message "Embroidery has too many stitches for file format."
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There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff
(.pcs) file format. This message appears if the embroidery you attempt to save to this format
exceeds this limit.
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G403 I have saved my embroidery as Tajima format, but it now has more colors
If your original embroidery had a stop command in it then this would be replaced by a color
change, thus adding a color for every stop you have in your embroidery. As the Tajima file
format does not have a stop command in its format, it requires the machine operator to
manually enter stops into the machine. If you save or distribute files in Tajima format, then
you must also specify all colors and stops and where they occur in the embroidery.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
Screen Appearance
E003 Some of the icons are 'grayed out'
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Certain icons (for example Save As on the Main toolbar and most of the Edit toolbar icons)
are only highlighted once an embroidery is shown on the screen.
E024 It seems to take a long time to redraw embroideries when I choose different
functions or switch to a new embroidery
The refresh rate of the screen is limited by the power of your computer's processor and RAM
as well as the video card and its memory. To get the best performance from your system, try
using 2D view as this requires less power than 3D view.
E025 Some of the icons in the Toolbar are 'grayed out'
Certain icons (for example Save As on the Main toolbar and all Edit toolbar icons) are only
highlighted once an embroidery is shown on the screen.
E026 I have changed grid color and spacing and now I wish to return to the
original settings
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color dropdown on the Grid
Color button.
Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.
E027 I have moved the control panel and I can't put it back in position
If the control panel is 'floating' on top of the window, double-click the title bar and the control
panel will move back to its original position.
If the control panel is docked on the wrong side of the window, click and drag the title bar to
the middle of the right-hand edge of the window until the outline snaps into position on the
right. Release the mouse button and the control panel will be dropped into its original
position.
E046 I have selected the correct hoop size, but the graphical representation does
not look the same as my real hoop
This will happen if you choose a Universal Hoop that is the same size. The Universal Hoops
are shown as plain hoops of the selected size. Use Preferences to choose the desired hoop
size, but do not choose a Universal Hoop.
The hoop is only shown graphically when 3D mode is selected. Therefore, it is not shown
graphically when the Edit tab is selected.
E048 The control panel is not showing or is in the wrong position in 3D
Embroidery.
If the control panel is visible but in the wrong position, first try to click and drag its title bar to
move it back to its normal position on the right.
If this does not work, or the control panel is not visible, use Reset All Modules.
Note that Reset All Modules affects all modules in the 3D Embroidery System, so any
changes to settings in each module will be reset. The recent files list on the File menu is also
cleared, but this does not affect any files you have saved.
To use Reset All Modules:
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1. Close all 3D Embroidery System modules.
Any modules left open will not be affected by Reset All Modules.
2. Start 3D Configure (on the Start menu, select Start, All Programs, 3D Embroidery
System, 3D Configure).
3. Click the Reset All Modules button.
4. Click OK to reset, then click OK again to clear the confirmation message.
The next time you start 3D Embroidery, the control panel will be in the correct position.
E056 When I hover the mouse pointer over a color in the color worksheet, part of
the embroidery changes to an unusual color.
This is called "Highlight Selected Color". It allows you to see where each color is used in an
embroidery. For example, if you have several color blocks using the same thread color and
you wish to change the color of a specific section, hover over each color in the worksheet in
turn until the section you require is highlighted.
G414 I have changed grid color and now I wish to return to the original color
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid
Color button.
Use Screen Preferences to change the grid spacing.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
G428 The selection outline partly or completely disappears when I move some of
my embroideries.
This can happen two reasons:
•
The embroidery has at least one perfectly vertical or horizontal edge
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• The embroidery is composed of very wide satin columns
Embroideries with perfectly vertical or horizontal edges
The selection box around the selected embroidery is drawn using a method to provide
maximum contrast with the background. The outline that shows the shape of the embroidery
is drawn using the same method. When the two lines are in the same place, they cancel
each other out. If the embroidery is a rectangle or a square, the outline may disappear
completely when you move the embroidery. Notice that the scaling, mirror and rotate handles
are always visible, so you can use these as cues for positioning embroideries where the
edges are not visible.
Wide satin columns
Satin columns that are made of very long stitches may be interpreted as a series of jump
stitches when the outline is detected. Jump stitches are ignored by the outline detection, so
wide satin columns may have no outline, or other stitches overlapping the column may be
outlined instead.
Positioning embroideries with missing outlines
Click and drag the embroidery approximately into position. Use the arrow keys on the
keyboard to nudge the embroidery into its final position without needing to see the outline.
Selecting Blocks
E041 I used Box Select around an area, but selected some stitches I didn't want.
Undo is grayed out so I can't click it.
To cancel a stitch block selection made using Box Select, Freehand Select, Polygon Select
or Make Block From Visible Area, click anywhere in the currently active embroidery, but
outside the dotted box showing the selected stitches. The stitches will no longer be selected.
Send To d-Card Reader/Writer Unit
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
E047 I have a multi-part hoop selected, so my embroidery is split into more than
one section. However, when I use Send 1 or Send 2, only one section of the
embroidery is sent to the embroidery machine.
Only the currently selected section can be sent to an embroidery machine when a multi-part
hoop is selected. Send the first section and stitch it out. Then adjust the hoop for the next
section, send it and stitch it out. Continue until the whole design has been completely
stitched out.
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Send To Designer I Floppy Disk
E047 I have a multi-part hoop selected, so my embroidery is split into more than
one section. However, when I use Send 1 or Send 2, only one section of the
embroidery is sent to the embroidery machine.
Only the currently selected section can be sent to an embroidery machine when a multi-part
hoop is selected. Send the first section and stitch it out. Then adjust the hoop for the next
section, send it and stitch it out. Continue until the whole design has been completely
stitched out.
Send To Rose/Orchidea/#1+/Iris Reader/Writer
E047 I have a multi-part hoop selected, so my embroidery is split into more than
one section. However, when I use Send 1 or Send 2, only one section of the
embroidery is sent to the embroidery machine.
Only the currently selected section can be sent to an embroidery machine when a multi-part
hoop is selected. Send the first section and stitch it out. Then adjust the hoop for the next
section, send it and stitch it out. Continue until the whole design has been completely
stitched out.
Sending Files to Machines
G422 I cannot send a file to an embroidery machine
Click the 3D Configure icon to start 3D Configure. This will allow you to adjust the Send 1
and Send 2 options for your embroidery machine.
Shapes
E028 The letters or shapes I am designing in 3D Font Digitizing are not appearing
in 3D Embroidery
3D Embroidery and 3D Font Digitizing cannot have the same font or shapes set open at the
same time. Therefore, you must close the font or shapes set in 3D Font Digitizing to make it
fully available to 3D Embroidery.
E037 I want to rotate and mirror my lettering or shape, but there are no handles
or icons available for this
Only embroideries or blocks of stitches may be rotated or mirrored. Lettering and shapes
must be 'fixed' as embroideries to allow this. Select the Design or Edit Page and all lettering
and shapes will be fixed as embroideries.
If you select the Edit Page, only the selected embroidery can be adjusted.
E038 I want to copy my lettering or shape, but the Copy icon is not available
Only embroideries or blocks of stitches may be copied. Lettering and shapes must be 'fixed'
as embroideries to allow this. Select the Design or Edit Page and all lettering and shapes will
be fixed as embroideries.
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If you select the Edit Page, only the selected part of the embroidery selected for editing can
be copied.
E043 Error "Cannot load font file" when I click the Letter or Shape tab
This message may appear when using 3D Embroidery if you are logged in to Windows XP
as a non-administrative user. This can happen because file access for non-administrative
users has been restricted on the computer. If it is necessary for non-administrative users to
use 3D Embroidery, users must be given full control over the C:\3DEmbroidery folder. Do
this as follows:
1. Log in as a user that has administrator rights.
2. Open Windows Explorer.
3. Browse to the C:\ drive.
4. Right-click on the C:\3DEmbroidery folder.
5. Click Properties.
6. Click the Security tab.
7. In the list of groups and users, click on the Users or Everyone user group name.
The machine name is shown after Users in the list. For example, Users
(MYMACHINE\Users).
If both groups are listed, select Users.
8. In the Permissions section of the dialog box there is an Allowcolumn of check boxes.
Click the check box next to Full Controlso that it is checked.
9. Click OK.
10. Log off the computer, then log back in as a non-administrative user.
11. Start 3D Embroidery and click on the Letter or Shape tab to confirm that the error no
longer appears.
If you do not have a Security tab when you get to step 6, do the following:
1. Click Cancel to close the Properties dialog.
2. In Windows Explorer, click on the Tools menu.
3. Click on Folder Options. The Folder Options dialog will appear.
4. Click on the View tab.
5. Click the 'Use simple file sharing (Recommended)' option so that it is unchecked.
6. Click OK.
7. Right-click the C:\3DEmbroidery folder, click Properties and continue from step 6 above.
Smart Update
B002 Message "We recommend that you check your system is up-to-date
regularly by selecting the Smart Update button from 3D Configure"
This message will appear when you start your 3D Embroidery System if you have not run
Smart Update in the last 30 days.
Use Smart Update to check for new 3D Embroidery System updates and extras such as new
fonts.
Smart Updates you have downloaded may still be shown if you have not installed them.
Thread Colors
B617 The Yli thread ranges are no longer available in Color Selection or Thread
Manager.
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This can happen when you install the 3D Embroidery System 7.2 Update. Use Smart Update
to obtain the latest Thread Database Update.
If a Security Warning appears, click Run to go ahead and run the update program.
To install the update when the WinZip Self-Extractor appears, click the Unzip button, then
click OK, then click Close.
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
E056 When I hover the mouse pointer over a color in the color worksheet, part of
the embroidery changes to an unusual color.
This is called "Highlight Selected Color". It allows you to see where each color is used in an
embroidery. For example, if you have several color blocks using the same thread color and
you wish to change the color of a specific section, hover over each color in the worksheet in
turn until the section you require is highlighted.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
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Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
G419 "The color xx has been found in your database, but the thread color is not
exactly the same."
This message appears if the Thread Range and Color Number of the selected color are
identical to those in your thread database, but some aspect of the color is different. It could
be a different material or weight, or have additional colors as a variegated thread. This could
happen if the design you are attempting to edit was supplied by someone with a different
version of the color, for instance if they have edited it in MyThreads, or if they have a later
version of the thread database.
Use the Import Threads From Embroidery function to add other users’ thread definitions to
your MyThreads database.
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1. Select Import Threads from Embroidery in the File Menu and an Open dialog box will
appear.
2. Select the desired .vp3 embroidery file.
3. Click Open and any custom thread definitions that do not appear in your MyThreads will
be added to the end of your MyThreads list.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G420 "Could not find xx in your database. Matching to closest thread in yy."
This message appears if the Thread Range of the selected color is not found in your thread
database. This could happen if the design you are attempting to edit was supplied by
someone with a later version of the thread database.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G421 Error "Databases are corrupt or missing. Cannot edit the thread color."
This message appears if there is a problem with your thread database. You will be unable to
choose a thread color. First close all the modules of the 3D Embroidery System, close down
your computer and restart. If this does not clear the problem, restore a backup database if
you have created one using Thread Manager in 3D Configure. Otherwise, you need a new
version of the thread database. To check for the latest updates for the 3D Embroidery
System, use Smart Update in 3D Configure. Alternatively, you may need to uninstall and
reinstall your 3D Embroidery System software.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
Using the Program
E023 Error message "No dongle attached. Cannot complete function."
This message may appear when trying to use 3D Embroidery if the 3D Embroidery System
cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free
USB port of your computer.
Working with Embroideries
E001 I've selected the wrong embroidery to move or manipulate?
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To deselect an embroidery, click the mouse on another embroidery. To select the desired
embroidery, click on it and an outline box will appear. If one embroidery or piece of lettering
is overlapping another making it difficult to select, hold down the Shift key while clicking on
the center of the embroidery you wish to select. Release the Shift key, then click on the
desired embroidery. Alternatively, press the Tab key to select each embroidery in turn.
E005 Certain functions don't seem to work all the time
When creating Lettering, when you switch to the Design Page or Edit Page of the control
panel, the letters are automatically fixed and turned into an embroidery. The lettering can
then no longer be resized with proportional changes in stitch density.
E019 The embroidery I want to work with appears too small on the screen
Make sure the 3D Embroidery window is maximized by clicking the Maximize icon on the title
bar. Click Zoom To Fit to expand the hoop so it fills the work area. Also, choose a Hoop Size
in Hoop Preferences that is suitable to the embroidery size.
E020 I find it hard to select the part of the embroidery I wish to edit
Many functions of 3D Embroidery can be used to help see sections of embroideries more
easily. They include the Zoom Commands and the Draw Range. The different methods of
selection (Box Select, Freehand Select, Polygon Select and Make Block From Visible Area)
are also useful for different situations.
3D Disk Manager
Listed versions: 7.0; 7.0.5; 7.1; 7.2; 7.25
Catalog Printing
A113 I tried to use the Print Preview but I cannot see the current Design Menu
The Print Preview function always starts at Menu 1. Click Next Page or the Page Down key
to see subsequent menus. Set the print range to the desired page numbers that correspond
to the menus you wish to print; otherwise four pages will always be printed.
Error Messages
A102 "The design can only be saved and stitched out if it is rotated 90 degrees.
Is that OK?"
This message will appear if the embroidery you are attempting to load is more than 150mm
wide, but would fit if it was rotated; that is it is between 150mm and 360mm wide, and less
than 150mm high. Click Yes to continue.
A103 Error: "Embroidery too big for hoop"
This message appears if the embroidery you are trying to load onto the screen is larger than
the dimensions that will fit in the optional Mega Hoop (150x360mm).
A104 Error: "Menu is full. % Embroidery Files left out"
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If there are 36 embroideries on the design menu into which you are trying to load designs,
this message appears. Select another design menu and try again.
A105 Error: "Not enough room on disk"
This message appears when you try to load more embroideries if there is already as much
data on the design menu(s) as will fit on a floppy disk. Delete one or more embroideries and
try again.
A106 Error: "No disk in drive"
This message appears if there is no disk inserted in the floppy disk drive of your computer
when you select the Write Disk function.
A107 Error: "Disk access denied"
This message appears if the disk inserted in the floppy disk drive of your computer when you
select the Write Disk function is write-protected.
A108 Error: "Wrong disk size. Use 1.44MB only"
This message appears if a 720K floppy disk is inserted in the floppy disk drive of your
computer when you select the Write Disk function. Replace it with a 1.44MB disk.
A109 Error: "No disk in drive"
This message appears if there is no disk inserted in the floppy disk drive of your computer
when you select the Read Disk function.
A110 Error: "Data on disk is corrupt; redo"
This message may appear if a disk has been pulled out of the computer during the writing
process. Try writing to the disk again.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
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When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Loading Embroideries
A102 "The design can only be saved and stitched out if it is rotated 90 degrees.
Is that OK?"
This message will appear if the embroidery you are attempting to load is more than 150mm
wide, but would fit if it was rotated; that is it is between 150mm and 360mm wide, and less
than 150mm high. Click Yes to continue.
A103 Error: "Embroidery too big for hoop"
This message appears if the embroidery you are trying to load onto the screen is larger than
the dimensions that will fit in the optional Mega Hoop (150x360mm).
A104 Error: "Menu is full. % Embroidery Files left out"
If there are 36 embroideries on the design menu into which you are trying to load designs,
this message appears. Select another design menu and try again.
A105 Error: "Not enough room on disk"
This message appears when you try to load more embroideries if there is already as much
data on the design menu(s) as will fit on a floppy disk. Delete one or more embroideries and
try again.
G401 I can't drag and drop embroidery files from the Open dialog box
To drag and drop embroidery files onto the work area, right-click Start, then Explore to start
Windows® Explorer. Then follow the instructions in the online help under Drag and Drop.
G405 Error "Cannot open embroidery."
This message appears if the desired embroidery is not where the module expects it to be, for
example if an embroidery was loaded into the module from a floppy disk, then closed and the
floppy disk removed. The message would appear if you tried to load the embroidery from the
Recent Files list on the File menu.
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
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G409 Error "Unrecognized file extension" when opening a file
This message appears if you attempt to load a file with an extension that does not belong to
any embroidery file types. For example, it would appear if you tried to drag and drop a .doc
file onto the screen.
G413 Error "Embroidery not created using licensed software."
This message may appear if you attempt to load an embroidery created in third-party
software. Such embroideries may cause unpredictable results.
Miscellaneous
A116 Colors of designs appear different on my machine and the computer
screen.
The 3D Embroidery System records the actual thread color chosen. The machine uses fewer
colors, so there is a conversion when the data is sent to the machine. To ensure that the
name shown on the machine matches the color chosen on the computer, use only the Quick
Colors and set the default thread manufacturer in 3D Configure to Sulky Rayon.
Refer to the document 'Use of Colors in 3D System' in the technical folder on your CD for
more information.
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
Product Information
A115 I can't find 3D Disk Manager.
3D Disk Manager is in the QuickLink Accessories. To see the QuickLink Accessories either:
•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D Disk Manager to start it.
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Reading from a Disk
A109 Error: "No disk in drive"
This message appears if there is no disk inserted in the floppy disk drive of your computer
when you select the Read Disk function.
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A110 Error: "Data on disk is corrupt; redo"
This message may appear if a disk has been pulled out of the computer during the writing
process. Try writing to the disk again.
A115 I can't find 3D Disk Manager.
3D Disk Manager is in the QuickLink Accessories. To see the QuickLink Accessories either:
•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D Disk Manager to start it.
H204 Does the Designer I use standard floppy disks?
The Designer I uses standard 1.44 MB floppy disks. They are used in the same way the
cards are used on the #1+/Orchidea and Rose. To send an embroidery directly to a disk from
any part of the 3D Embroidery System, ensure the Designer I is selected for Send 1 or Send
2 in 3D Configure. Alternatively, use 3D Disk Manager to read disks and send multiple
embroideries to disks. A disk with one or more embroideries on it is placed in the Designer I.
H205 Can I store other files on a Designer I disk?
Though it is possible to store other files on the same disk, we do not recommend it. If you
keep one or two blank disks just for sending designs to the Designer I, then they can be used
just like the cards for the #1+/Orchidea and Rose.
Saving Embroideries
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
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G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
Screen Appearance
A111 Some of the icons are 'grayed out'
Certain Main toolbar icons (Save As, Multi-Save and Real Size) and all Edit toolbar icons are
only highlighted once an embroidery is shown on the screen. This is also true for the
corresponding menu options.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G417 I wish to change the background color for the work area and the Real Size
window
Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
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Writing to a Disk
A101 Disk Manager created SHV files on my floppy disk. What are they?
SHV files, along with MHV, DHV and PHV, are all system files which Disk Manager creates
for the Designer I to read. SHV files contain the embroideries and can be opened by the 3D
Embroidery System, as with any other embroidery file type.
A106 Error: "No disk in drive"
This message appears if there is no disk inserted in the floppy disk drive of your computer
when you select the Write Disk function.
A107 Error: "Disk access denied"
This message appears if the disk inserted in the floppy disk drive of your computer when you
select the Write Disk function is write-protected.
A108 Error: "Wrong disk size. Use 1.44MB only"
This message appears if a 720K floppy disk is inserted in the floppy disk drive of your
computer when you select the Write Disk function. Replace it with a 1.44MB disk.
A112 I am having problems writing embroideries to a floppy disk
First try another disk. If the problems are limited to one disk, try formatting it fully. If you still
experience problems, throw it away.
A114 I have put a disk of embroideries in my Designer I but they do not appear
on the machine LCD
You cannot simply copy embroideries (eg *.hus files) onto a floppy disk. You must use the
Send To function or Disk Manager. Use Send To to transfer one embroidery to a floppy disk.
Use Disk Manager to transfer multiple embroideries to a floppy disk for your Designer I.
A115 I can't find 3D Disk Manager.
3D Disk Manager is in the QuickLink Accessories. To see the QuickLink Accessories either:
•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D Disk Manager to start it.
H204 Does the Designer I use standard floppy disks?
The Designer I uses standard 1.44 MB floppy disks. They are used in the same way the
cards are used on the #1+/Orchidea and Rose. To send an embroidery directly to a disk from
any part of the 3D Embroidery System, ensure the Designer I is selected for Send 1 or Send
2 in 3D Configure. Alternatively, use 3D Disk Manager to read disks and send multiple
embroideries to disks. A disk with one or more embroideries on it is placed in the Designer I.
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H205 Can I store other files on a Designer I disk?
Though it is possible to store other files on the same disk, we do not recommend it. If you
keep one or two blank disks just for sending designs to the Designer I, then they can be used
just like the cards for the #1+/Orchidea and Rose.
3D d-Card Reader/Writer
Listed versions: 7.0; 7.0.5; 7.1; 7.2; 7.25
Catalog Printing
A314 I tried to use the Print Preview but I cannot see the desired Design Menu
The Print Preview function always starts at Menu 1. Click Next Page or the Page Down key
to see subsequent menus. Select the design menu number for the embroideries you wish to
print.
Error Messages
A301 Error "No d-Card Reader/Writer unit is connected"
This message appears if the d-Card Reader/Writer is not connected correctly to a USB port
of your computer when you select the Read d-Card or Write d-Card function. Refer to the
hardware installation guide for more details.
Check that the d-Card Reader/Writer is securely plugged into the USB port of the computer
or hub. Check the cable is plugged in correctly, as shown in the hardware installation guide.
If you still have a problem then plug the d-Card Reader/Writer directly into into your
computer's USB port. If it is now OK, then the problem may be a damaged or poor quality
device or cable
If you have a problem installing a USB d-Card Reader/Writer ensure that your BIOS is
configured to allow support of Legacy USB devices.
A302 "The design can only be saved and stitched out if it is rotated 90 degrees.
Is that OK?"
This message will appear if the embroidery you are attempting to load is more than 150mm
wide, but would fit in a Designer II hoop if it was rotated; that is it is between 150mm and
360mm wide, and less than 150mm high. Click Yes to continue.
A303 Error: "Embroidery too big for hoop"
This message appears if the embroidery you are trying to load onto the screen is larger than
the dimensions that will fit in the optional Mega Hoop (150x360mm).
A304 Error: "Menu full"
If there would be more than 35 embroideries on the screen after loading the desired
embroideries, this message appears. Delete those you do not need and load again.
A305 Error: "No d-Card is inserted"
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This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you
select the Write d-Card function.
A306 Error: "Cannot write to d-Card"
This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card
Reader/Writer during the writing process.
A307 Error: "d-Card is not programmable"
This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the
d-Card Reader/Writer when you select Write d-Card; replace with a Personal d-Card.
A308 Error: "This d-Card contains a sewing machine upgrade program. Click OK
to continue"
This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a
program that can update your Husqvarna Viking Designer II sewing machine software. If you
do not wish to update at this time, click OK to continue the Write d-Card procedure. The
update program will be erased when the embroideries are written to the d-Card.
A309 Error: "No designs are loaded on the screen"
This message appears if there are no embroideries loaded on the screen when you select
Write d-Card.
A310 Error: "Too many embroideries for d-Card; only room for % embroideries"
If there are more embroideries on the screen than will fit on a d-Card, this message appears
when you select the Write Card function. The number of embroideries that can fit in
sequence from the top left of the screen is listed. Delete embroideries as required, but unless
these are chosen from the bottom right of the screen, the number can only be a guideline.
This is because it is an approximation related to the type of stitches in each embroidery file.
A311 Error: "The d-Card is not an Embroidery d-Card"
This message appears if the d-Card from which you are trying to load embroideries is
another type of d-card, for example a Stitch d-Card.
A312 Error: "Data on d-Card is corrupt; the d-Card may be faulty"
This message may appear if a d-Card has been pulled out of the computer during the writing
process. Try writing to the d-Card, then use the Read d-Card feature again.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
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To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Loading Embroideries
A302 "The design can only be saved and stitched out if it is rotated 90 degrees.
Is that OK?"
This message will appear if the embroidery you are attempting to load is more than 150mm
wide, but would fit in a Designer II hoop if it was rotated; that is it is between 150mm and
360mm wide, and less than 150mm high. Click Yes to continue.
A303 Error: "Embroidery too big for hoop"
This message appears if the embroidery you are trying to load onto the screen is larger than
the dimensions that will fit in the optional Mega Hoop (150x360mm).
A304 Error: "Menu full"
If there would be more than 35 embroideries on the screen after loading the desired
embroideries, this message appears. Delete those you do not need and load again.
G401 I can't drag and drop embroidery files from the Open dialog box
To drag and drop embroidery files onto the work area, right-click Start, then Explore to start
Windows® Explorer. Then follow the instructions in the online help under Drag and Drop.
G405 Error "Cannot open embroidery."
This message appears if the desired embroidery is not where the module expects it to be, for
example if an embroidery was loaded into the module from a floppy disk, then closed and the
floppy disk removed. The message would appear if you tried to load the embroidery from the
Recent Files list on the File menu.
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
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G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G409 Error "Unrecognized file extension" when opening a file
This message appears if you attempt to load a file with an extension that does not belong to
any embroidery file types. For example, it would appear if you tried to drag and drop a .doc
file onto the screen.
G413 Error "Embroidery not created using licensed software."
This message may appear if you attempt to load an embroidery created in third-party
software. Such embroideries may cause unpredictable results.
Miscellaneous
A315 There is no light showing on my d-Card Reader/Writer
The green LED on the d-Card Reader/Writer is visible only while you are Reading a d-Card
or Writing a d-Card. At all other times it is not lit up, even if the d-Card Reader/Writer is
connected correctly to the USB port of your computer.
A316 Can I use the d-Card Reader/Writer with my Mega Hoop?
The d-Card Reader/Writer is designed to be compatible with the optional Mega Hoop. It will
open, view and save designs up to 150mm x 360mm in size. If the embroidery is more than
150mm wide, but would fit in the Mega Hoop if it was rotated, that is it is between 150mm
and 360mm wide, and less than 150mm high the following message will appear: "The design
can only be saved and stitched out if it is rotated 90 degrees. Is that OK?" Click Yes to
continue.
A317 Pressing the numbers on my Personal d-Card doesn't bring up the desired
embroidery on my Designer II LCD panel
If you have the grid set to eight embroideries when you write the d-Card, then there will be
eight touch-sensitive areas on the card when you insert it in the machine. If you print a label
for the d-Card the positions will correspond to where the pictures are. If you prefer not to
print a label, ensure that the grid size is set to 30 embroideries in Settings Preferences to
correspond to the 30 numbered positions on the Personal d-Card.
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
Product Information
A318 I can't find 3D d-Card Reader/Writer.
3D d-Card Reader/Writer is in the QuickLink Accessories. To see the QuickLink Accessories
either:
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•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D d-Card Reader/Writer to start it.
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Reading from a d-Card
A301 Error "No d-Card Reader/Writer unit is connected"
This message appears if the d-Card Reader/Writer is not connected correctly to a USB port
of your computer when you select the Read d-Card or Write d-Card function. Refer to the
hardware installation guide for more details.
Check that the d-Card Reader/Writer is securely plugged into the USB port of the computer
or hub. Check the cable is plugged in correctly, as shown in the hardware installation guide.
If you still have a problem then plug the d-Card Reader/Writer directly into into your
computer's USB port. If it is now OK, then the problem may be a damaged or poor quality
device or cable
If you have a problem installing a USB d-Card Reader/Writer ensure that your BIOS is
configured to allow support of Legacy USB devices.
A311 Error: "The d-Card is not an Embroidery d-Card"
This message appears if the d-Card from which you are trying to load embroideries is
another type of d-card, for example a Stitch d-Card.
A312 Error: "Data on d-Card is corrupt; the d-Card may be faulty"
This message may appear if a d-Card has been pulled out of the computer during the writing
process. Try writing to the d-Card, then use the Read d-Card feature again.
A318 I can't find 3D d-Card Reader/Writer.
3D d-Card Reader/Writer is in the QuickLink Accessories. To see the QuickLink Accessories
either:
•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D d-Card Reader/Writer to start it.
Saving Embroideries
G402 Error: "Design too large for output file format"
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Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
Screen Appearance
A313 Some of the icons in 'grayed out'
Certain Main toolbar icons (Save As, Multi-Save and Real Size) and all Edit toolbar icons
except for Preferences are only highlighted once an embroidery file is shown on the screen.
The menu icons (Second Menu, Third Menu and so on) in the Card toolbar are only
highlighted if the Read Card feature has been used to read in an Embroidery d-Card with
more than 35 embroideries.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
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Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G417 I wish to change the background color for the work area and the Real Size
window
Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
Send To d-Card Reader/Writer Unit
A319 How are the extra embroideries arranged on a d-Card when there are more
than 30?
There can be up to 35 embroideries on a d-Card, but there are only 30 numbered squares on
a Personal d-Card. When the d-Card Reader/Writer screen shows a grid size of 35, five extra
positions above and below the function buttons on the card are used, as shown here:
d-Card with 35 embroidery positions
If you have more than 30 embroideries on a d-Card, it is recommended to print a label for the
d-Card so you can find the correct number for each embroidery.
If you remove some embroideries from the card, use Preferences to change back to 30 or
less positions on the screen. The five extra positions will no longer be used.
Working with Embroideries
A319 How are the extra embroideries arranged on a d-Card when there are more
than 30?
There can be up to 35 embroideries on a d-Card, but there are only 30 numbered squares on
a Personal d-Card. When the d-Card Reader/Writer screen shows a grid size of 35, five extra
positions above and below the function buttons on the card are used, as shown here:
d-Card with 35 embroidery positions
If you have more than 30 embroideries on a d-Card, it is recommended to print a label for the
d-Card so you can find the correct number for each embroidery.
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If you remove some embroideries from the card, use Preferences to change back to 30 or
less positions on the screen. The five extra positions will no longer be used.
Writing to a d-Card
A301 Error "No d-Card Reader/Writer unit is connected"
This message appears if the d-Card Reader/Writer is not connected correctly to a USB port
of your computer when you select the Read d-Card or Write d-Card function. Refer to the
hardware installation guide for more details.
Check that the d-Card Reader/Writer is securely plugged into the USB port of the computer
or hub. Check the cable is plugged in correctly, as shown in the hardware installation guide.
If you still have a problem then plug the d-Card Reader/Writer directly into into your
computer's USB port. If it is now OK, then the problem may be a damaged or poor quality
device or cable
If you have a problem installing a USB d-Card Reader/Writer ensure that your BIOS is
configured to allow support of Legacy USB devices.
A305 Error: "No d-Card is inserted"
This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you
select the Write d-Card function.
A306 Error: "Cannot write to d-Card"
This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card
Reader/Writer during the writing process.
A307 Error: "d-Card is not programmable"
This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the
d-Card Reader/Writer when you select Write d-Card; replace with a Personal d-Card.
A308 Error: "This d-Card contains a sewing machine upgrade program. Click OK
to continue"
This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a
program that can update your Husqvarna Viking Designer II sewing machine software. If you
do not wish to update at this time, click OK to continue the Write d-Card procedure. The
update program will be erased when the embroideries are written to the d-Card.
A309 Error: "No designs are loaded on the screen"
This message appears if there are no embroideries loaded on the screen when you select
Write d-Card.
A310 Error: "Too many embroideries for d-Card; only room for % embroideries"
If there are more embroideries on the screen than will fit on a d-Card, this message appears
when you select the Write Card function. The number of embroideries that can fit in
sequence from the top left of the screen is listed. Delete embroideries as required, but unless
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these are chosen from the bottom right of the screen, the number can only be a guideline.
This is because it is an approximation related to the type of stitches in each embroidery file.
A318 I can't find 3D d-Card Reader/Writer.
3D d-Card Reader/Writer is in the QuickLink Accessories. To see the QuickLink Accessories
either:
•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D d-Card Reader/Writer to start it.
A319 How are the extra embroideries arranged on a d-Card when there are more
than 30?
There can be up to 35 embroideries on a d-Card, but there are only 30 numbered squares on
a Personal d-Card. When the d-Card Reader/Writer screen shows a grid size of 35, five extra
positions above and below the function buttons on the card are used, as shown here:
d-Card with 35 embroidery positions
If you have more than 30 embroideries on a d-Card, it is recommended to print a label for the
d-Card so you can find the correct number for each embroidery.
If you remove some embroideries from the card, use Preferences to change back to 30 or
less positions on the screen. The five extra positions will no longer be used.
3D Reader/Writer
Listed versions: 7.0; 7.1; 7.2; 7.25
Error Messages
A201 Error message "Reader/Writer not found"
For all Reader/Writers, check the following:
•
The Reader/Writer Unit is connected correctly to the computer. Ensure the connection is
not loose.
•
You are using the power supply that was provided with your Reader/Writer Unit.
• The power supply is switched on and connected to the Reader/Writer Unit.
If you have a parallel Reader/Writer, also check the following:
•
The switch on the Reader/Writer Unit is set to 'Card', not 'Dongle' or 'Printer'.
•
If you are using an external Zip Drive, see FAQ #H201 for special instructions.
•
If you have other items plugged into your LPT port then remove them and try again. If
this works then your other hardware can be at fault, or it may be your cable is passing a
weak signal.
•
Try running your computer in Safe Mode. If this works then it is likely to be another
device's driver is accessing your printer port and preventing the Reader/Writer from
working. See FAQ #G001 for more information.
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Please note that if problems persist then we recommend the use of a bi-directional switch
box, or installing a second LPT port on your computer. For users of a Hewlett Packard 660
(or above) or a Lexmark Winwriter series printer, we highly recommend installing a second
printer port.
A202 Error message "No card inserted"
This message appears if there is no Embroidery Card inserted in the Reader/Writer when
you select the Read Card or Write Card function. Also, the card may not be inserted
correctly.
A203 Error message "Cannot write to card"
This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in
the Reader/Writer; replace with a Programmable card. It may also appear if the
Programmable card is defective or if a card is pulled out of the Reader/Writer during the
writing process.
The message will also appear if you are trying to write to a 512 Programmable card via a
parallel Reader/Writer. Ensure that you are using the correct card.
A204 Error message "Cannot erase to card"
The card is not erasable. This message can appear if a card is pulled out of the
Reader/Writer during the erasing process.
A206 Error message "Too many embroidery files for memory card; only room for
% embroidery files"
If there are more embroideries on the screen than will fit on a Programmable Embroidery
Card, this message appears when you select the Write Card function. The number of
embroideries that can fit in sequence from the top left of the screen is listed. Delete
embroideries as required, but unless these are chosen from the bottom right of the screen,
the number can only be a guideline. This is because it is an approximation related to the type
of stitches in each embroidery. The other embroideries on the screen will be 'reshuffled' so
there are no empty spaces.
A207 Error message "Data on card is corrupt; redo"
This message may appear if a card has been pulled out of the Reader/Writer during the
writing process. Try writing and then reading the card again.
A208 The designs on my programmable card have gone corrupt and I can no
longer use it
Check first that both your Embroidery Machine and Reader/Writer Unit are reading your
cards correctly. Insert a pre-programmed card, such as Embroidery Card 1, and try to read
that. If that works then try to erase your faulty programmable card. Do this by inserting the
card into the Reader/Writer Unit and run the Reader/Writer software. Do not open any
designs, but click 'Send to Card'; this will remove any data on your card and leaves it totally
blank. If you have tried this and your card still does not work you require another card. If you
are within the 90 day warranty period, you may return it to your dealer and get it exchanged.
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A handy hint is to always label your programmable cards, maybe with the date you bought
them, or with different colored stickers. This makes it easier to trace a faulty card.
Also ensure that you are using the correct type of programmable card with your
Reader/Writer unit. The USB Reader/Writer can read from all programmable cards, but they
can only write to Programmable 512 cards. The Parallel Reader/Writer can only use
Programmable cards (that is, cards that do not have "512" on them).
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Loading Embroideries
A211 Error message "Embroidery file too big for hoop"
This message appears if the embroidery you are trying to load onto the screen is larger than
the dimensions that will fit in the Husqvarna Viking 100mmx100mm hoop.
G401 I can't drag and drop embroidery files from the Open dialog box
To drag and drop embroidery files onto the work area, right-click Start, then Explore to start
Windows® Explorer. Then follow the instructions in the online help under Drag and Drop.
G405 Error "Cannot open embroidery."
This message appears if the desired embroidery is not where the module expects it to be, for
example if an embroidery was loaded into the module from a floppy disk, then closed and the
floppy disk removed. The message would appear if you tried to load the embroidery from the
Recent Files list on the File menu.
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
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G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G409 Error "Unrecognized file extension" when opening a file
This message appears if you attempt to load a file with an extension that does not belong to
any embroidery file types. For example, it would appear if you tried to drag and drop a .doc
file onto the screen.
G413 Error "Embroidery not created using licensed software."
This message may appear if you attempt to load an embroidery created in third-party
software. Such embroideries may cause unpredictable results.
Miscellaneous
A209 How do I write the designs from a Plus Embroidery Disk (e.g. Cards 15, 18
& 20) to my programmable card?
The numbering system for the Plus Embroidery Disks are as follows (using Card 18 as an
example):
•
Design 1, Position 1 - des18101.hus
•
Design 1, Position 2 - des18201.hus
•
Design 1, Position 3 - des18301.hus
Design 2, Position 1 - des18102.hus
Design 2, Position 2 - des18202.hus
Design 2, Position 3 - des18302.hus
• Design 3, etc...
The "18" designates Embroidery Disk 18, the following digit indicates the position number
(P1, P2 or P3), the last two digits (01, 02, 03&#8230; 32, 33, 34) indicates the design
number as indicated on the included booklet. Each section of the design is written to the card
as a separate design. Once the sections are written to the Embroidery Card, all that is
needed is for the hoop to be moved into the correct position to sew each section of the
design.
A214 My Reader/Writer is not working correctly
Check the Reader/Writer is connected correctly. Refer to the hardware installation guide for
more details.
A215 I am having problems writing embroideries to a Programmable Embroidery
Card
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First try another card and check the Reader/Writer is connected correctly. If the problems are
limited to one card, erase it completely by opening 3D Reader/Writer, then using the Write
Card function with no embroideries loaded on the screen.
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
Product Information
A205 I can't find 3D Reader/Writer.
3D Reader/Writer is in the QuickLink Accessories. To see the QuickLink Accessories either:
•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D Reader/Writer to start it.
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Reading from a Card
A201 Error message "Reader/Writer not found"
For all Reader/Writers, check the following:
•
The Reader/Writer Unit is connected correctly to the computer. Ensure the connection is
not loose.
•
You are using the power supply that was provided with your Reader/Writer Unit.
• The power supply is switched on and connected to the Reader/Writer Unit.
If you have a parallel Reader/Writer, also check the following:
•
The switch on the Reader/Writer Unit is set to 'Card', not 'Dongle' or 'Printer'.
•
If you are using an external Zip Drive, see FAQ #H201 for special instructions.
•
If you have other items plugged into your LPT port then remove them and try again. If
this works then your other hardware can be at fault, or it may be your cable is passing a
weak signal.
•
Try running your computer in Safe Mode. If this works then it is likely to be another
device's driver is accessing your printer port and preventing the Reader/Writer from
working. See FAQ #G001 for more information.
Please note that if problems persist then we recommend the use of a bi-directional switch
box, or installing a second LPT port on your computer. For users of a Hewlett Packard 660
(or above) or a Lexmark Winwriter series printer, we highly recommend installing a second
printer port.
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A202 Error message "No card inserted"
This message appears if there is no Embroidery Card inserted in the Reader/Writer when
you select the Read Card or Write Card function. Also, the card may not be inserted
correctly.
A205 I can't find 3D Reader/Writer.
3D Reader/Writer is in the QuickLink Accessories. To see the QuickLink Accessories either:
•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D Reader/Writer to start it.
A207 Error message "Data on card is corrupt; redo"
This message may appear if a card has been pulled out of the Reader/Writer during the
writing process. Try writing and then reading the card again.
A208 The designs on my programmable card have gone corrupt and I can no
longer use it
Check first that both your Embroidery Machine and Reader/Writer Unit are reading your
cards correctly. Insert a pre-programmed card, such as Embroidery Card 1, and try to read
that. If that works then try to erase your faulty programmable card. Do this by inserting the
card into the Reader/Writer Unit and run the Reader/Writer software. Do not open any
designs, but click 'Send to Card'; this will remove any data on your card and leaves it totally
blank. If you have tried this and your card still does not work you require another card. If you
are within the 90 day warranty period, you may return it to your dealer and get it exchanged.
A handy hint is to always label your programmable cards, maybe with the date you bought
them, or with different colored stickers. This makes it easier to trace a faulty card.
Also ensure that you are using the correct type of programmable card with your
Reader/Writer unit. The USB Reader/Writer can read from all programmable cards, but they
can only write to Programmable 512 cards. The Parallel Reader/Writer can only use
Programmable cards (that is, cards that do not have "512" on them).
A210 How do I read the designs from Embroidery Card 21?
Embroidery Card 21 is a special embroidery card designed specifically for users who wish to
create lettering without the use of a computer. It does not store designs in the same way that
other cards do and therefore cannot be read back into the computer via the Reader/Writer
unit.
A213 My Reader/Writer is not working and I have Nero CD creation software
Certain versions of the Ahead Nero CD creation software conflict with the Reader/Writer and
prevent it from working. This can be resolved with a free upgrade to the latest version of
Nero, which you can obtain from the download area of the Ahead Nero
[http://www.ahead.de/en] site.
H203 I can’t use my programmable card properly with my Reader/Writer unit.
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There are now two Reader/Writer units: Parallel and USB. The USB Reader/Writer is
provided with a 512kB Programmable Embroidery Card, and additional 512kB
Programmable Embroidery Cards can be bought separately. The USB Reader/Writer can
readfrom any Embroidery Card, including the smaller Programmable Embroidery Cards, but
it can only write(save designs) to a 512kB Programmable Embroidery Card. A Parallel
Reader/Writer may not use 512kB Programmable Embroidery Cards.
Saving Embroideries
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
Screen Appearance
A212 Some of the icons in the toolbar are 'grayed out'
Certain Main toolbar icons (Save As, Multi-Save and Real Size) and all Edit toolbar icons are
only highlighted once an embroidery is shown on the screen. The menu icons (Second
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Menu, Third Menu) in the Card toolbar are only highlighted if the Read Card feature has
been used to read in an Embroidery Card with more than 35 embroideries.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G417 I wish to change the background color for the work area and the Real Size
window
Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
Setting up the Reader/Writer Unit
A201 Error message "Reader/Writer not found"
For all Reader/Writers, check the following:
•
The Reader/Writer Unit is connected correctly to the computer. Ensure the connection is
not loose.
•
You are using the power supply that was provided with your Reader/Writer Unit.
• The power supply is switched on and connected to the Reader/Writer Unit.
If you have a parallel Reader/Writer, also check the following:
•
The switch on the Reader/Writer Unit is set to 'Card', not 'Dongle' or 'Printer'.
•
If you are using an external Zip Drive, see FAQ #H201 for special instructions.
•
If you have other items plugged into your LPT port then remove them and try again. If
this works then your other hardware can be at fault, or it may be your cable is passing a
weak signal.
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•
Try running your computer in Safe Mode. If this works then it is likely to be another
device's driver is accessing your printer port and preventing the Reader/Writer from
working. See FAQ #G001 for more information.
Please note that if problems persist then we recommend the use of a bi-directional switch
box, or installing a second LPT port on your computer. For users of a Hewlett Packard 660
(or above) or a Lexmark Winwriter series printer, we highly recommend installing a second
printer port.
A213 My Reader/Writer is not working and I have Nero CD creation software
Certain versions of the Ahead Nero CD creation software conflict with the Reader/Writer and
prevent it from working. This can be resolved with a free upgrade to the latest version of
Nero, which you can obtain from the download area of the Ahead Nero
[http://www.ahead.de/en] site.
H201 Are there special instructions for installing my external Zip drive?
This only applies if you have a parallel Reader/Writer and want to use an external Zip drive
that connects to a parallel printer port (LPT).
A parallel Zip drive should always be connected directly to the computer's printer port and
the switch box connected to the zip drive's out connector. The Zip drive's cable must be kept
as short as possible or you will get data corruption. Also the length of the cable from the Zip
drive to the switch box and from the switch box to the Reader/Writer must be as short as
possible. Ideally the total length of the cable from the back of the computer to the
Reader/Writer should not exceed 2 meters.
H202 How do I connect my printer to the parallel Reader/Writer?
Do not plug a printer into the parallel Reader/Writer, even if is says 'Printer' on it. It does not
act as a switch-box and printer signals, which aren't blocked, may travel through and
compromise your embroidery cards. Instead you must use one of the following options:
•
Disconnect the Reader/Writer cable when printing.
•
Connect a switch-box to the computer, and attach both the printer and Reader/Writer to
this. Ensure that this switch-box is manual, for parallel connections, is bi-directional and
has a cable no more than 6 feet long.
• Install an extra Parallel (LPT) Port into your computer, and use the Reader/Writer on this.
We highly recommend installation of a second printer port if the following printer drivers are
installed on your system: Hewlett Packard 660 or above and the Lexmark WinWriter series.
Writing to a Card
A201 Error message "Reader/Writer not found"
For all Reader/Writers, check the following:
•
The Reader/Writer Unit is connected correctly to the computer. Ensure the connection is
not loose.
•
You are using the power supply that was provided with your Reader/Writer Unit.
• The power supply is switched on and connected to the Reader/Writer Unit.
If you have a parallel Reader/Writer, also check the following:
•
The switch on the Reader/Writer Unit is set to 'Card', not 'Dongle' or 'Printer'.
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•
If you are using an external Zip Drive, see FAQ #H201 for special instructions.
•
If you have other items plugged into your LPT port then remove them and try again. If
this works then your other hardware can be at fault, or it may be your cable is passing a
weak signal.
•
Try running your computer in Safe Mode. If this works then it is likely to be another
device's driver is accessing your printer port and preventing the Reader/Writer from
working. See FAQ #G001 for more information.
Please note that if problems persist then we recommend the use of a bi-directional switch
box, or installing a second LPT port on your computer. For users of a Hewlett Packard 660
(or above) or a Lexmark Winwriter series printer, we highly recommend installing a second
printer port.
A202 Error message "No card inserted"
This message appears if there is no Embroidery Card inserted in the Reader/Writer when
you select the Read Card or Write Card function. Also, the card may not be inserted
correctly.
A203 Error message "Cannot write to card"
This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in
the Reader/Writer; replace with a Programmable card. It may also appear if the
Programmable card is defective or if a card is pulled out of the Reader/Writer during the
writing process.
The message will also appear if you are trying to write to a 512 Programmable card via a
parallel Reader/Writer. Ensure that you are using the correct card.
A204 Error message "Cannot erase to card"
The card is not erasable. This message can appear if a card is pulled out of the
Reader/Writer during the erasing process.
A205 I can't find 3D Reader/Writer.
3D Reader/Writer is in the QuickLink Accessories. To see the QuickLink Accessories either:
•
Click the QuickLink menu, then move the mouse pointer down to Accessories.
or
• Click the down-arrow next to Accessories on the QuickLink toolbar.
In either case, click 3D Reader/Writer to start it.
A206 Error message "Too many embroidery files for memory card; only room for
% embroidery files"
If there are more embroideries on the screen than will fit on a Programmable Embroidery
Card, this message appears when you select the Write Card function. The number of
embroideries that can fit in sequence from the top left of the screen is listed. Delete
embroideries as required, but unless these are chosen from the bottom right of the screen,
the number can only be a guideline. This is because it is an approximation related to the type
of stitches in each embroidery. The other embroideries on the screen will be 'reshuffled' so
there are no empty spaces.
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A209 How do I write the designs from a Plus Embroidery Disk (e.g. Cards 15, 18
& 20) to my programmable card?
The numbering system for the Plus Embroidery Disks are as follows (using Card 18 as an
example):
•
Design 1, Position 1 - des18101.hus
•
Design 1, Position 2 - des18201.hus
•
Design 1, Position 3 - des18301.hus
Design 2, Position 1 - des18102.hus
Design 2, Position 2 - des18202.hus
Design 2, Position 3 - des18302.hus
• Design 3, etc...
The "18" designates Embroidery Disk 18, the following digit indicates the position number
(P1, P2 or P3), the last two digits (01, 02, 03&#8230; 32, 33, 34) indicates the design
number as indicated on the included booklet. Each section of the design is written to the card
as a separate design. Once the sections are written to the Embroidery Card, all that is
needed is for the hoop to be moved into the correct position to sew each section of the
design.
A213 My Reader/Writer is not working and I have Nero CD creation software
Certain versions of the Ahead Nero CD creation software conflict with the Reader/Writer and
prevent it from working. This can be resolved with a free upgrade to the latest version of
Nero, which you can obtain from the download area of the Ahead Nero
[http://www.ahead.de/en] site.
H203 I can’t use my programmable card properly with my Reader/Writer unit.
There are now two Reader/Writer units: Parallel and USB. The USB Reader/Writer is
provided with a 512kB Programmable Embroidery Card, and additional 512kB
Programmable Embroidery Cards can be bought separately. The USB Reader/Writer can
readfrom any Embroidery Card, including the smaller Programmable Embroidery Cards, but
it can only write(save designs) to a 512kB Programmable Embroidery Card. A Parallel
Reader/Writer may not use 512kB Programmable Embroidery Cards.
3D Digitizing
Listed versions: 7.0; 7.1; 7.2; 7.25
Acquiring Pictures
D001 What DPI setting should I use to scan a picture for digitizing?
The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned.
The desired picture size for digitizing is approximately 1000 X 1000 pixels. To achieve this
take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1000.
In the example, 1000 divided by 8 = 125. The DPI setting of the scanner should then be 125
DPI, and this will produce a picture that is about 1000 x 875 pixels.
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D030 Error "Scanner or camera is in use by another application"
This message will appear when trying to use your scanner or digital camera if another
graphics program is already open that uses the Twain-compliant device. Close 3D Digitizing
and the other graphics programs, then reopen 3D Digitizing and try again.
D033 Digitizing crashes very quickly, before I can do any work, and I have a
Kodak DC3400 digital camera.
This is caused by a clash with the TWAIN drivers for the Kodak DC3400. First, check the
Kodak web site to ensure that you have the latest drivers for your DC3400. If problems
persist, you have two options that will allow Digitizing to work correctly:
•
Remove the Kodak DC3400 software from your system
•
This is the preferred option, especially if you have a second PC available that you can
use for downloading pictures from the camera. Use the Uninstall option provided with the
software.
•
Rename a part of the Kodak DC3400 TWAIN driver to disable the driver
•
This would allow you to re-enable the driver when you wanted to download images (but
not with the Acquire option in Digitizing). You would need to disable the driver again to
be able to use Digitizing. See the instructions below.
How to temporarily disable the Kodak DC3400 TWAIN driver
1. Start Windows Explorer and browse to your Windows folder (usually C:\Windows or
C:\WinNT). (In some cases you will be warned about viewing files in the Windows folder.
Use the option that allows you to continue.)
2. In the Windows folder, find the folder named "twain_32" and browse its contents.
3. Browse the folder named "DC3400" and you will see a file called "TwainDS.ds".
4. Right-click on "TwainDS.ds" and rename it as "TwainDS.xds". Putting this extra "x" in the
file name extension will cause the TWAIN system to ignore this device, which will allow
Digitizing to run correctly.
5. If you need to use the TWAIN driver for the Kodak DC3400 with other software, simply
change the file name back to "TwainDS.ds" until you are ready to use Digitizing again.
D037 Error message "Problem with scanner or camera software."
This message will appear when trying to use your scanner or digital camera if the device has
not been installed correctly. Close 3D Digitizing, follow the manufacturer's instructions for the
Twain-compliant device, then reopen 3D Digitizing and try again.
D038 Error message "Your scanner is no longer available for use. Close this
program, plug in and switch on your scanner, and run this program again."
This message will appear if the connection to your scanner or digital camera has a problem.
Close 3D Digitizing, check the connections to your scanner or digital camera, then reopen
3D Digitizing and try again.
D039 Error message "Failure to acquire picture due to unknown causes."
This message will appear in certain circumstances when trying to use your scanner or digital
camera, for example if the cable is disconnected during the scan or download. Close 3D
Digitizing, check the connections to your scanner or digital camera, then reopen 3D Digitizing
and try again.
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D052 My scanner or digital camera is not shown when I try to Select Source, or
the Select Source button is grayed out
The manufacturer of a TWAIN device must provide a Source Manager and a TWAIN Data
source for your device to work with 3D Digitizing. These will normally be installed when you
install the software and drivers provided with the device. If you have installed a device and it
is not shown in the list then it may not be TWAIN compliant. Refer to the device
documentation and manufacturer for assistance.
Background Picture
D004 I loaded a small picture, and it has too many jagged lines
Although the program automatically doubles the size of a picture if its height and width are
less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the
picture.
D005 The background picture shows more of the picture than I want to digitize.
Use the Design Area command to select the part of the picture you wish to digitize.
Alternatively, in the Picture window select the part of the Picture you want with Box or
Freehand Select then Crop the picture (you can only do this before you start digitizing).
D006 The background image has a thick outline so that QuickStitch™ Fill leaves
gaps between color areas
Use the Outline Thinner to narrow the outline to one pixel. This will allow areas to join
together better.
D034 Creating MiniPics for 3D Digitizing and 3D PictureStitch
Before Starting
An appropriate image editing package, such as Jasc® Paint Shop Pro, is required that will
save .ras format, as well as a good knowledge of working with graphic files.
About MiniPics
Create Medium MiniPics at 400x400 pixels, and Small MiniPics at 250x250 pixels.
The color palette can be 256 colors or more.
White is treated as transparent when you load a MiniPic, so anything underneath the white
part of a MiniPic will show through. If you want an area to be white in your MiniPic, use a
"false white" such as very pale yellow, then change it to white with the Flood Fill tool.
It is recommended that you create a new folder for saving your own MinPics, for instance:
C:\3DEmbroidery\MyDesigns\MyMiniPics.
How To Make a MiniPic
1. Use an existing picture:Open an existing image; Either crop around the required area
or resize the whole picture to the size of a Medium or Small MiniPic.
2. Or, create a new MiniPic from scratch:Start a new image and set it to the size of either
a medium (400x400 pixels) or small (250x250 pixels) MiniPic; Use the drawing tools in
the graphic package to create the desired picture for the MiniPic.
3. Ensure that the colors are solid color areas. See the existing MiniPics for examples.
4. Save the file in Sun Raster Image format with the “.ras” extension.
5. Start Windows® Explorer and browse to the folder where you saved the “.ras” file.
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6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Click on the file to highlight it.
Right-click to bring up a popup menu, and select the Rename option from the menu.
Edit the file name to change the extension from “.ras” to “.axw” and press Enter.
You will be warned about changing the file extension and asked if you want to continue.
Click Yes and the change to the file extension will be saved.
Start 3D Digitizing or 3D PictureStitch and click the MiniPics icon so that the MiniPics
Viewer appears.
Click the button with three dots at the end of the Directory Browser box so that the
Browse For Folder dialog appears.
Browse to the folder where you saved your new MiniPic and click OK.
The MiniPics View will show your new MiniPic, along with any MiniPics you have already
created.
Click the MiniPic and it will be used in the picture.
Creating Embroideries
D008 The size of my embroidery in the 3D Create Stitches dialog box is bigger
than the height or width I entered
The design size is set according to the distance between the two outermost control points of
the design. The stitches created from the design may go beyond these control points, so the
size of the actual embroidery may exceed the height or width specified for the design size.
D009 When I Create Stitches one of my fill areas doesn't fill completely with
stitches
Try changing the angle of orientation. Even one degree can be enough to allow the artificial
intelligence of the program to fill the object. Another possibility is to move the start point
slightly.
D020 My computer takes a long time to draw the stitches when I do 3D Create
Stitches
This may happen on older, relatively slow computers. As an alternative, use View, Create
Stitches.
D027 Error "Cannot create stitches."
This error will occur if you attempt to use 3D Create Stitches or Create Stitches before you
have placed any objects in your design. The minimum requirement is one object of any type.
D028 Error "Fill object is too complicated."
Appears if a QuickStitch™ or FreeHand™ fill area is too complex for the stitch generation
functions. Try changing the angle by as little as one degree. This often lets the shape fill
correctly. Another option is to try moving the start point of the fill area.
Creating Stitches
D002 Error "Unable to find start point inside fill object. Re-edit"
When a QuickStitch™ Fill is created it is given a start point inside the fill area. If the area is
very small or thin, the program may be unable to Create Stitches because it cannot find the
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start point. Try clicking on the area and moving the first point. This error sometimes appears
after resizing a design or using other edit features. It does not prevent any other stitches
from being generated so if the area is very small then its effect on the finished design may
not be noticeable. Try a test stitch out to see if your design is affected by not having the area.
D020 My computer takes a long time to draw the stitches when I do 3D Create
Stitches
This may happen on older, relatively slow computers. As an alternative, use View, Create
Stitches.
D027 Error "Cannot create stitches."
This error will occur if you attempt to use 3D Create Stitches or Create Stitches before you
have placed any objects in your design. The minimum requirement is one object of any type.
D028 Error "Fill object is too complicated."
Appears if a QuickStitch™ or FreeHand™ fill area is too complex for the stitch generation
functions. Try changing the angle by as little as one degree. This often lets the shape fill
correctly. Another option is to try moving the start point of the fill area.
D062 The motif fill or motif line in 3D Create Stitches does not match the Create
window
When you compare the motif fill pattern or motif line in 3D Create Stitches to on the Create
window, you may notice that the pattern is repeated a different number of times or that the
motifs appear to be a different size. This is because the Create window shows a
representation of the motifs only, whereas 3D Create Stitches shows the real stitches that
have been created according to the selected design size. Use 3D Create Stitches regularly
to see how your finished design will stitch out.
D074 My printout doesn’t show the embroidery
The embroidery will usually be printed with the center of the embroidery at the center of the
printout. If the design area command was not used at the beginning of the digitizing process
then it is possible that the embroidery may be printed off the page.
Editing Designs
D007 If I try to move the start point of my Design File, there seems to be an extra
point after the first Color command
When the initial Jump Stitch or Single Stitch was digitized, its start and end points were both
placed by clicking the mouse, rather than clicking and dragging. To solve, click on the extra
object and Delete it.
D014 I am starting a new Design and can't change the first color
The first color can only be changed in the Edit window. Go to the Edit Window and click the
first color in the color palette, then select the color you want to start with. Alternatively, simply
mark out your Design Area and add a Color Change command. Then when you come to
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stitch out your design simply ignore the first color as it is entirely composed of jump stitches
and has no effect on the design.
D015 I have finished Inserting new objects, but I can't get back to the end of the
Design File
Click the Insert Object icon again to deselect it and complete the insertion. A Jump Stitch is
placed from where the new objects end to their insertion point.
D016 I am Inserting new objects but they have been added at the end of the
design
If you switch to the Edit or Picture window while you are in Insert then Insert will be turned off
and a Jump Stitch will be inserted to jump back to the next point in the design. When you
return to the Create window and create objects then you will Add them to the end of the
design. You must reselect your Insert point and select Insert Objects again. The Status Bar
in the Create window shows whether you are using Add or Insert.
D017 I am Inserting new objects but they are using the last thread color I
selected, instead of the thread color that they should have, at the place
where I am inserting
This is a temporary effect that lasts only until you have finished inserting, that is when you
switch back to Add or go to the Edit or Picture window. If you insert a Color Change then the
objects inserted after the Color Change will use the new color as usual. The objects before
the Color Change will revert back to the correct color when you switch back to Add.
D018 I can't see or edit a point under a Color Change or Stop command
You can turn off the markers for Color Change and Stop commands. If you turn the markers
off then you can see and select the point underneath. Turn off the markers by un-checking
the Color or Stop Markers option in Screen Preferences.
D036 The full list of Motifs is not available when I try to edit Motif Fill/Line
Properties on my Windows XP computer.
This happens on Windows XP computers that do not have Service Pack 1 installed.
To install Service Pack 1
1. Start Internet Explorer while connected to the internet.
2. Click Tools, Windows Update. The Windows Update page will appear. There may be
some delay while the update software itself is updated. Check for updates, then follow
the steps to install Windows XP Service Pack 1 from the Critical Updates.
Installing Windows XP Service Pack 1 will also fix many well known security issues in
Windows XP.
D063 I have inserted a new point and moved an outline but there is still an
outline in the old position
Some tools in the Create window create more than one outline at a time, such as, Double
and Quadruple Trace and FreeHand™ Fill + Border. For example, Quadruple Trace puts
four running stitches directly on top of each other. This means that if you want to add and
move a new point to change a Quadruple Trace then you will have to do so four times, once
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for each of the four lines of running stitch. The same idea applies to an area with a border
around it, that is, you will have to change the area and border separately.
D064 I have pasted a block but it is not the original color
A color change is only copied when it is part of the selected block. If you paste a block that
does not start with a color change then it will use the color that is active at the point where
the block is pasted. If you want to preserve the color make sure that you copy the relevant
color change, or add a new color change in the desired color before pasting the block.
D065 The Delete key does not do anything when I have a block of objects
selected
The Delete key is used to delete individual objects in the Edit window. However, you can
remove a block or group of objects with the Cut command.
D066 I lose my selected block when I move the Start or End slider bar
This happens because you could move the slider bar so that part of the selected block would
be hidden. This is avoided by automatically deselecting the block.
D067 I did not select all the objects I wanted with Box, Polygon or Freehand
Select
Objects must be fully enclosed by the selection line to be selected as part of a block. If even
the smallest part of an object is outside the line then it will not be selected.
D068 When I use Insert Designs, the inserted designs seem very small
Designs elements you add with Insert Designs are initially added to your design at a reduced
size in the top left corner of your design. This is to make sure that any inserted design will fit
inside the design you are working on. You can freely resize and move an inserted design,
which is initially selected as a block when it is inserted. Remember to hold down the Ctrl key
when resizing if you want to keep the proportions of the block.
D069 When I use Insert Embroideries, the inserted embroideries seem very small
Designs elements you add with Insert Embroideries are initially added to your design at a
reduced size in the top left corner of your design. This is to make sure that any inserted
embroidery will fit inside the design you are working on. You can freely resize and move an
inserted embroidery, which is initially selected as a block when it is inserted. Remember to
hold down the Ctrl key when resizing if you want to keep the proportions of the block.
D070 I have created satin Border with QuickTrace Constant-Width Satin Trace
but I can't change the width of it all at once
QuickTrace Constant-Width Satin Trace will potentially create multiple satin borders,
connected by running stitches. The number of separate satin borders will depend on the
complexity of the outline. After the satin borders have been created they are then treated as
individual objects. You should, therefore, ensure that you select the correct Width with the
Quick Border setting in Borders Preferences before you use QuickTrace Constant-Width
Satin Trace.
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D071 Color Tolerance does not show me all the lines that will be traced by a
QuickTrace function
The dashed line used by Color Tolerance only shows the outside of the area that is selected
by the current Color Tolerance value. Simply try the QuickTrace function and if the result is
not satisfactory then Undo the result and retry the trace with a higher Color Tolerance.
D072 There is no underlay under a fill area
This will happen when you select Gradient or Multi-Gradient Density for a fill area. Underlay
stitches are only generated for fill areas with Normal Density selected. This is because the
underlay stitching will spoil the effect of Gradient or Multi-Gradient Density. With Normal
Density selected, some fill areas with intricate outlines or complex holes may not be able to
create underlay.
D073 The Gradient or Multi-Gradient Density on my fill area does not change very
smoothly
If you have a fill area with a complex outline then this may cause the stitches to fill unevenly
when you select Gradient or Multi-Gradient density. This is because of the way that the edge
of the area interferes with the ideal spacing of the stitches. Gradient and Multi-Gradient
density work best for areas with straight or smoothly curving sides. You could replace the Fill
Area with a Freehand™ Fill, or edit the area to straighten the side that causes the uneven
stitches.
Editing Object Properties
G008 Error "Motif database is missing or corrupt. Cannot change motif."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "SystemMotifs.mdb".
The file name may simply be shown as "SystemMotifs".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the motifs will be restored.
Embossed Fill
D081 When I use text with special Embossed Fill color, the text does not always
show up as embossed in the fill area.
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This can happen on some computers when ClearType is used to smooth the edges of fonts
on the screen. ClearType works by blending the edges of the text to make the text appear
smoother so it is easier to read. It is particularly designed for flat TFT and LCD screens. As a
result, the blended edge of the text drawn on the Picture page of 3D Digitizing may not give a
well defined edge for the special embossed fill color. When this happens, the edge may not
show in the embossed fill area that is digitized over this area of the picture.
To compensate for the effect of ClearType:
1. Place the text in a different color (other than the special green used for embossed fill).
2. Click the special green used for embossed fill to set it as the foreground color.
3. Click Flood Fill, then click inside the text characters. When you do this, you will be able to
see where ClearType changes the shade along the edges of the text.
4. Use Flood Fill to completely fill over all the shades so that the text characters are solid
areas of the special green.
Alternatively, temporarily turn off ClearType as follows:
1. Right-click anywhere on the Windows desktop background and a menu will appear.
2. Click Properties on the menu and the Display Properties dialog will appear.
3. Click the Appearance tab.
4. Click the Effects button, and the Effects dialog box will appear.
5. Click the check box for "Use the following method to smooth edges of screen fonts" so
that it is deselected.
6. Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
7. In 3D Digitizing, place the desired text in the special green color.
8. Repeat the steps to see the Effects dialog, then click the check box for "Use the following
method to smooth edges of screen fonts" so that it is selected again.
9. Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
Error Messages
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
D002 Error "Unable to find start point inside fill object. Re-edit"
When a QuickStitch™ Fill is created it is given a start point inside the fill area. If the area is
very small or thin, the program may be unable to Create Stitches because it cannot find the
start point. Try clicking on the area and moving the first point. This error sometimes appears
after resizing a design or using other edit features. It does not prevent any other stitches
from being generated so if the area is very small then its effect on the finished design may
not be noticeable. Try a test stitch out to see if your design is affected by not having the area.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
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If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G008 Error "Motif database is missing or corrupt. Cannot change motif."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "SystemMotifs.mdb".
The file name may simply be shown as "SystemMotifs".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the motifs will be restored.
G009 Error "Unable to locate Myfills.mdb."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears and you had previously backed up your MyFills, use the Restore
MyFills option in 3D Digitizing to restore your MyFills database. See the on-line help in 3D
Digitizing for more information.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
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2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "MyFills.mdb".
The file name may simply be shown as "MyFills".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions.
When the installation is complete, the MyFills database will be restored to its original
installation state. This means that the MyFills database will be empty. If you had any MyFills,
you will need to import them again.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
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1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Fill Areas using MyFills
D019 The fill or MyFill pattern in 3D Create Stitches does not match the Create
window
When you compare the fill pattern in 3D Create Stitches to the Create window, you may
notice that the pattern is repeated a different number of times. This is because the Create
window shows a representation of the pattern only, whereas 3D Create Stitches shows the
real stitches that have been created according to the selected design size. Use 3D Create
Stitches regularly to see how your finished design will stitch out.
D058 I have loaded a design that uses a MyFill pattern, but the fill area is
showing a plain pattern
This will happen if you delete a pattern from your MyFill database and then load a design
that uses the pattern. The pattern will use system pattern 3 instead of the deleted MyFill
pattern. Either import the deleted pattern picture again, then select it in the MyPatterns tab of
Fill Properties, or choose a different pattern.
D059 I have a design from a friend and the MyFill pattern for a fill area is different
on my computer
When you have a design from somebody else that contains a fill area with a MyFill pattern, it
is likely that their MyFill database will have different patterns to your MyFill database. You
must obtain the exported MyFill pattern and import it into your MyFill database, then select
the correct pattern in the MyPatterns tab of Fill Properties.
D060 Stepping through the pages of MyFill patterns is very slow on my computer
This may happen on slower computers if you have created a lot of very large MyFill patterns,
and also if you have created and then deleted a lot of MyFill patterns. It may help if you
backup and then restore the MyFills database using the Backup MyFills and Restore MyFills
options on the Import menu of the Edit window. When you restored MyFills, the database
size will be optimized which may help improve the speed for selecting MyFills.
G009 Error "Unable to locate Myfills.mdb."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears and you had previously backed up your MyFills, use the Restore
MyFills option in 3D Digitizing to restore your MyFills database. See the on-line help in 3D
Digitizing for more information.
If the message still appears, use the following procedure to repair the installation:
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1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "MyFills.mdb".
The file name may simply be shown as "MyFills".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions.
When the installation is complete, the MyFills database will be restored to its original
installation state. This means that the MyFills database will be empty. If you had any MyFills,
you will need to import them again.
FreeHand™ Fill Areas
D009 When I Create Stitches one of my fill areas doesn't fill completely with
stitches
Try changing the angle of orientation. Even one degree can be enough to allow the artificial
intelligence of the program to fill the object. Another possibility is to move the start point
slightly.
D011 How do I change the color of the border of my FreeHand™ or QuickStitch™
fill area?
To change the color of the border, create the fill area using QuickStitch™ Fill + Border,
QuickStitch™ Fill + AutoHole + Border, QuickStitch™ Fill + Border or FreeHand™ Fill +
Border. Both the fill area and the border will use the current thread color. Go to the Edit
window and you will see the current color three times in the color palette on the right, once
for the fill, once for the border and once in case you wish to change the following color. Click
the second square on the palette that sets the border color and choose the required thread
color.
D019 The fill or MyFill pattern in 3D Create Stitches does not match the Create
window
When you compare the fill pattern in 3D Create Stitches to the Create window, you may
notice that the pattern is repeated a different number of times. This is because the Create
window shows a representation of the pattern only, whereas 3D Create Stitches shows the
real stitches that have been created according to the selected design size. Use 3D Create
Stitches regularly to see how your finished design will stitch out.
D081 When I use text with special Embossed Fill color, the text does not always
show up as embossed in the fill area.
This can happen on some computers when ClearType is used to smooth the edges of fonts
on the screen. ClearType works by blending the edges of the text to make the text appear
smoother so it is easier to read. It is particularly designed for flat TFT and LCD screens. As a
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result, the blended edge of the text drawn on the Picture page of 3D Digitizing may not give a
well defined edge for the special embossed fill color. When this happens, the edge may not
show in the embossed fill area that is digitized over this area of the picture.
To compensate for the effect of ClearType:
1. Place the text in a different color (other than the special green used for embossed fill).
2. Click the special green used for embossed fill to set it as the foreground color.
3. Click Flood Fill, then click inside the text characters. When you do this, you will be able to
see where ClearType changes the shade along the edges of the text.
4. Use Flood Fill to completely fill over all the shades so that the text characters are solid
areas of the special green.
Alternatively, temporarily turn off ClearType as follows:
1. Right-click anywhere on the Windows desktop background and a menu will appear.
2. Click Properties on the menu and the Display Properties dialog will appear.
3. Click the Appearance tab.
4. Click the Effects button, and the Effects dialog box will appear.
5. Click the check box for "Use the following method to smooth edges of screen fonts" so
that it is deselected.
6. Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
7. In 3D Digitizing, place the desired text in the special green color.
8. Repeat the steps to see the Effects dialog, then click the check box for "Use the following
method to smooth edges of screen fonts" so that it is selected again.
9. Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
FreeHand™ Motif Fill Areas
D061 When I use motif fill areas, the design takes a long time to appear on the
Create window
On slower computers, large or complex motif fill areas may take some time to draw in the
Create window, particularly if there are holes in the area. This may be noticable when you
create new motif fill areas and when you return to the Create window from the Edit or Picture
window or another 3D Embroidery System module.
D062 The motif fill or motif line in 3D Create Stitches does not match the Create
window
When you compare the motif fill pattern or motif line in 3D Create Stitches to on the Create
window, you may notice that the pattern is repeated a different number of times or that the
motifs appear to be a different size. This is because the Create window shows a
representation of the motifs only, whereas 3D Create Stitches shows the real stitches that
have been created according to the selected design size. Use 3D Create Stitches regularly
to see how your finished design will stitch out.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
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obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Importing Embroideries
D056 Some of the satin columns in my imported or inserted embroidery are now
fill areas
Some wide areas of satin may be imported as fill areas, depending on their size in the
embroidery. This is because any area that is very wide is assumed to be a fill area. Also, all
satin columns that have a fill pattern will be imported as fill areas.
Inserting Characters
D044 Error "Cannot open Font File."
This message appears if the font that you have selected is not available. The most likely
reason is that it is already open in the optional 3D Font Digitizing module. Close 3D Font
Digitizing, then try again. This could also happen if you opened 3D Digitizing, then
accidentally moved or deleted the font from the relevant category folder in
C:\3DEmbroidery\System\Fonts. Close 3D Digitizing, make sure the file is in the folder, then
try again.
D045 Error "Font file is corrupt."
This message appears when trying to select a character if the font is corrupt. Reinstall the
font.
Inserting Embroideries
D056 Some of the satin columns in my imported or inserted embroidery are now
fill areas
Some wide areas of satin may be imported as fill areas, depending on their size in the
embroidery. This is because any area that is very wide is assumed to be a fill area. Also, all
satin columns that have a fill pattern will be imported as fill areas.
Installation and CD
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
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All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G602 The programs are not being installed to the correct folder
The installation program will by default put the embroidery system onto drive C:.
The drive letter that the embroidery system will install to is shown during the install and can
be changed by the user.
The drive or partition that the embroidery system is installed to will make no difference to its
operation.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
Loading Designs
D051 When I load a design outline file (.can) created in a previous version of
Digitizing, the shapes of some of the objects have changed
3D Digitizing places lines through the center of points that define the shapes of objects,
which is different to previous versions of Digitizing. Designs will be updated when they are
loaded into 3D Digitizing. This may require some editing of object outlines.
D082 Can I open design outline (.can) files into 3D Digitizing that were made in
VIP Digitizing?
Yes. When a .can file from VIP Digitizing is opened in 3D Digitizing, it is automatically
converted to a 3D Digitizing design. The way points are used for the object outlines has been
improved in 3D Digitizing. The points will remain in the same place, but the outlines now go
through all points. This means that the shapes of some areas or lines may change. Use the
Edit page to make any necessary adjustments.
Loading Embroideries
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
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Loading Pictures
D004 I loaded a small picture, and it has too many jagged lines
Although the program automatically doubles the size of a picture if its height and width are
less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the
picture.
D032 When I view some files before opening them in the preview window of the
Open dialog box they appear blue
Files saved in Jpg format from Adobe® Photoshop® with non-image data may appear blue
in the preview window. This does not affect the way they appear on the main program screen
of 3D Digitizing. To avoid this, if you use Adobe® Photoshop® to save .jpg files, make sure
to check the Exclude non-image data box. If you do not have access to this program and
have received this type of file, open and re-save in another program such as Paint Shop Pro.
This automatically removes the non-image data.
D040 Error message "Could not load picture file."
This message could appear if the desired picture is not where the module expects it to be or
the file you are attempting to load is corrupt. For example, it might have an extension such
as .bmp or .jpg, yet not be a proper picture file.
Managing MyFills
D042 Error "Could not restore MyFills."
This message appears if there is a problem accessing the MyFills database when attempting
to use the Restore MyFills feature. Close your 3D Embroidery System, restart your computer
and try again.
D043 "Warning - restoring MyFills will overwrite your existing MyFills."
This message appears when you use the Restore MyFills feature to restore a previously
backed up copy of your MyFills database. If you wish to continue and restore the selected
MyFills backup, click OK. Otherwise click Cancel.
G009 Error "Unable to locate Myfills.mdb."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears and you had previously backed up your MyFills, use the Restore
MyFills option in 3D Digitizing to restore your MyFills database. See the on-line help in 3D
Digitizing for more information.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
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3. Delete the file named "MyFills.mdb".
The file name may simply be shown as "MyFills".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions.
When the installation is complete, the MyFills database will be restored to its original
installation state. This means that the MyFills database will be empty. If you had any MyFills,
you will need to import them again.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
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4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Miscellaneous
D033 Digitizing crashes very quickly, before I can do any work, and I have a
Kodak DC3400 digital camera.
This is caused by a clash with the TWAIN drivers for the Kodak DC3400. First, check the
Kodak web site to ensure that you have the latest drivers for your DC3400. If problems
persist, you have two options that will allow Digitizing to work correctly:
•
Remove the Kodak DC3400 software from your system
•
This is the preferred option, especially if you have a second PC available that you can
use for downloading pictures from the camera. Use the Uninstall option provided with the
software.
•
Rename a part of the Kodak DC3400 TWAIN driver to disable the driver
•
This would allow you to re-enable the driver when you wanted to download images (but
not with the Acquire option in Digitizing). You would need to disable the driver again to
be able to use Digitizing. See the instructions below.
How to temporarily disable the Kodak DC3400 TWAIN driver
1. Start Windows Explorer and browse to your Windows folder (usually C:\Windows or
C:\WinNT). (In some cases you will be warned about viewing files in the Windows folder.
Use the option that allows you to continue.)
2. In the Windows folder, find the folder named "twain_32" and browse its contents.
3. Browse the folder named "DC3400" and you will see a file called "TwainDS.ds".
4. Right-click on "TwainDS.ds" and rename it as "TwainDS.xds". Putting this extra "x" in the
file name extension will cause the TWAIN system to ignore this device, which will allow
Digitizing to run correctly.
5. If you need to use the TWAIN driver for the Kodak DC3400 with other software, simply
change the file name back to "TwainDS.ds" until you are ready to use Digitizing again.
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
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Motif Fill Areas
D025 Error "Unable to find start point. Retry using a different position."
When you create a QuickStitch™ Fill area, the area is assessed from the point where you
clicked. This error will occur when the fill area is complicated and the fill function might not fill
the area correctly. Click in a different part of the area to try again. If the error still occurs then
try simplifying or splitting up the area in the Picture window.
D036 The full list of Motifs is not available when I try to edit Motif Fill/Line
Properties on my Windows XP computer.
This happens on Windows XP computers that do not have Service Pack 1 installed.
To install Service Pack 1
1. Start Internet Explorer while connected to the internet.
2. Click Tools, Windows Update. The Windows Update page will appear. There may be
some delay while the update software itself is updated. Check for updates, then follow
the steps to install Windows XP Service Pack 1 from the Critical Updates.
Installing Windows XP Service Pack 1 will also fix many well known security issues in
Windows XP.
G008 Error "Motif database is missing or corrupt. Cannot change motif."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "SystemMotifs.mdb".
The file name may simply be shown as "SystemMotifs".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the motifs will be restored.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
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features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Motif Line
D036 The full list of Motifs is not available when I try to edit Motif Fill/Line
Properties on my Windows XP computer.
This happens on Windows XP computers that do not have Service Pack 1 installed.
To install Service Pack 1
1. Start Internet Explorer while connected to the internet.
2. Click Tools, Windows Update. The Windows Update page will appear. There may be
some delay while the update software itself is updated. Check for updates, then follow
the steps to install Windows XP Service Pack 1 from the Critical Updates.
Installing Windows XP Service Pack 1 will also fix many well known security issues in
Windows XP.
G008 Error "Motif database is missing or corrupt. Cannot change motif."
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This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "SystemMotifs.mdb".
The file name may simply be shown as "SystemMotifs".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the motifs will be restored.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
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Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Opening the Program
D083 Error "3D Digitizing MFC Application has encountered a problem and needs
to close."
This error can appear when you attempt to start 3D Digitizing. This will happen if you have
installed 3D Digitizing as an add-on, and the 3D Embroidery System software that is already
installed has a later version than 3D Digitizing.
If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
Optimizing Pictures for Digitizing
D075 What is the best picture size to load for digitizing over?
The best size for a background picture for Digitizing is approximately 1000x1000 pixels (or
greater). When using pictures significantly smaller than this 3D Digitizing will magnify it, but
lines may appear jagged rather than smooth. For example, if a picture is loaded that is less
than 500 pixels in both height and width it will automatically be doubled in size. The best way
to produce a smooth effect is to rescan the picture.
D076 When should I crop a picture?
If the picture you wish to digitize is only a small part of the picture that has been loaded, use
Crop to remove the rest of the picture.
Also use the Design Area command in the Create window when you start digitizing. This is
suitable to select the desired area if the picture you wish to digitize is not much smaller than
the picture on the screen.
D077 How can I optimize pictures for QuickStitch™?
The QuickStitch™ features use defined color areas to place fill areas, motif fill areas and
borders. However, the Color Tolerance function allows you to merge different color shades to
change the size of this area. The filters may also be useful to create color areas. For
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example, use the Despeckle filter to remove small spots of color that are often found on
scanned pictures. Also, some scanned or clip art pictures have thick outlines so there may
be gaps between the areas that are larger than desired. Use the Outline Thinner to reduce
the thickness of outlines to one pixel automatically.
D078 How can I patch gaps in pictures?
If there is a gap where the same color flows into another area, the QuickStitch™ and
QuickTrace functions will not work. Because gaps in a picture are often not very large, a
good way to check whether a picture is suitable is to test whether the areas will flood fill and
'patch them up’ necessary.
How To Use
1. Click the Picture tab at the bottom of the screen.
2. Use Flood Fill to fill an area with the foreground color. If it does not have complete
outlines, more of the picture will be flood filled than expected.
3. Click Undo.
4. Select the foreground color to be the same as the outline around the area.
5. Click Freehand Draw and select the third line thickness.
6. Zoom In to the outline to find the gaps, then draw lines to fill any gaps in the outline.
7. Select another color and test the fill again. When only the expected area is flood filled,
the picture is ready for the QuickStitch™ functions.
Picture Colors
G426 Some of the color values on the Custom tab of the Colors dialog box are
not visible.
When this happens, only the Hue and Red color values are visible. The Sat (Saturation),
Lum (Luminosity), Green and Blue values do not fit on the dialog box.
To fix this, use Smart Update to update your 3D Embroidery System software to the latest
version.
Preparing Pictures
D003 The Delete key does not seem to do anything in the Picture window
The Delete key is not used as a shortcut in the Picture window, only in the Create and Edit
windows.
D005 The background picture shows more of the picture than I want to digitize.
Use the Design Area command to select the part of the picture you wish to digitize.
Alternatively, in the Picture window select the part of the Picture you want with Box or
Freehand Select then Crop the picture (you can only do this before you start digitizing).
D006 The background image has a thick outline so that QuickStitch™ Fill leaves
gaps between color areas
Use the Outline Thinner to narrow the outline to one pixel. This will allow areas to join
together better.
D013 A QuickStitch™ Border has a double layer of stitching in one section
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If border areas run into each other, two layers of stitching will be produced by the
QuickStitch™ border functions. To avoid this, split the colors on the picture in the picture
window, or another graphics package, e.g. put a visual 'end point' for each border area.
Alternatively, use the FreeHand™ Satin Border function.
D023 Error "You must select an area first, before applying the crop tool."
Use the Box Select feature to select an area of the Picture around which you wish to crop the
background.
D024 Error "Cannot rotate - picture will be bigger than 2000 x 2000 pixels if
rotated to this extent."
When rotating a picture, certain angles could make the picture larger than the maximum
allowed. If this message appears, either rotate the picture to a different angle, or reduce the
size of the picture, then try again.
D034 Creating MiniPics for 3D Digitizing and 3D PictureStitch
Before Starting
An appropriate image editing package, such as Jasc® Paint Shop Pro, is required that will
save .ras format, as well as a good knowledge of working with graphic files.
About MiniPics
Create Medium MiniPics at 400x400 pixels, and Small MiniPics at 250x250 pixels.
The color palette can be 256 colors or more.
White is treated as transparent when you load a MiniPic, so anything underneath the white
part of a MiniPic will show through. If you want an area to be white in your MiniPic, use a
"false white" such as very pale yellow, then change it to white with the Flood Fill tool.
It is recommended that you create a new folder for saving your own MinPics, for instance:
C:\3DEmbroidery\MyDesigns\MyMiniPics.
How To Make a MiniPic
1. Use an existing picture:Open an existing image; Either crop around the required area
or resize the whole picture to the size of a Medium or Small MiniPic.
2. Or, create a new MiniPic from scratch:Start a new image and set it to the size of either
a medium (400x400 pixels) or small (250x250 pixels) MiniPic; Use the drawing tools in
the graphic package to create the desired picture for the MiniPic.
3. Ensure that the colors are solid color areas. See the existing MiniPics for examples.
4. Save the file in Sun Raster Image format with the “.ras” extension.
5. Start Windows® Explorer and browse to the folder where you saved the “.ras” file.
6. Click on the file to highlight it.
7. Right-click to bring up a popup menu, and select the Rename option from the menu.
8. Edit the file name to change the extension from “.ras” to “.axw” and press Enter.
9. You will be warned about changing the file extension and asked if you want to continue.
10. Click Yes and the change to the file extension will be saved.
11. Start 3D Digitizing or 3D PictureStitch and click the MiniPics icon so that the MiniPics
Viewer appears.
12. Click the button with three dots at the end of the Directory Browser box so that the
Browse For Folder dialog appears.
13. Browse to the folder where you saved your new MiniPic and click OK.
14. The MiniPics View will show your new MiniPic, along with any MiniPics you have already
created.
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15. Click the MiniPic and it will be used in the picture.
D035 Tips on using the Outline Thinner tool
It is important where you click after selecting the Outline Thinner tool. The color you click on
is the color that will be thinned. So if you click on a black outline, this outline will be thinned.
Alternatively if you click on an area (such as white on a black and white drawing), this area
will be thinned and the outline around it will be thickened to compensate. This leaves the
drawing indistinguishable from the original.
The Outline Thinner tool may not work if your picture has dithering, such as a scanned image
or one that has been converted from a JPEG file. These pictures have additional colored
pixels that can affect the result.
D041 Error message "Not enough memory to save undo data."
This message may appear if you are using a large picture and your computer's memory or
hard disk space is relatively low. Close other programs and try again.
D053 I am trying to Resize an area, but nothing happens when I click the Resize
icon or select Resize from the Picture menu
To resize when part of a picture is selected, simply click and drag any of the resize handles
on the selection box (out to increase size, in to decrease size). When the mouse is over a
resize handle on a corner of the selection box, the pointer changes from an arrow to the
resize pointer.
D054 I am trying to Rotate an area, but nothing happens when I click the Rotate
icon or select Rotate from the Picture menu
To rotate when part of a picture is selected, simply click and drag the round rotate handle on
the middle right of the selection box. Click and drag down to rotate clockwise, up to rotate
counterclockwise.
D055 The Expander did not expand all my lines
The Expander makes lines thicker around areas in the picture that match the background
color. The Expander is intended for use with scanned pictures, such as line art that has been
converted to monochrome and despeckled to clean it up.
D081 When I use text with special Embossed Fill color, the text does not always
show up as embossed in the fill area.
This can happen on some computers when ClearType is used to smooth the edges of fonts
on the screen. ClearType works by blending the edges of the text to make the text appear
smoother so it is easier to read. It is particularly designed for flat TFT and LCD screens. As a
result, the blended edge of the text drawn on the Picture page of 3D Digitizing may not give a
well defined edge for the special embossed fill color. When this happens, the edge may not
show in the embossed fill area that is digitized over this area of the picture.
To compensate for the effect of ClearType:
1. Place the text in a different color (other than the special green used for embossed fill).
2. Click the special green used for embossed fill to set it as the foreground color.
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3. Click Flood Fill, then click inside the text characters. When you do this, you will be able to
see where ClearType changes the shade along the edges of the text.
4. Use Flood Fill to completely fill over all the shades so that the text characters are solid
areas of the special green.
Alternatively, temporarily turn off ClearType as follows:
1. Right-click anywhere on the Windows desktop background and a menu will appear.
2. Click Properties on the menu and the Display Properties dialog will appear.
3. Click the Appearance tab.
4. Click the Effects button, and the Effects dialog box will appear.
5. Click the check box for "Use the following method to smooth edges of screen fonts" so
that it is deselected.
6. Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
7. In 3D Digitizing, place the desired text in the special green color.
8. Repeat the steps to see the Effects dialog, then click the check box for "Use the following
method to smooth edges of screen fonts" so that it is selected again.
9. Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
P002 Error "Please enter an integer between 16 and 2000."
When creating a new file, the largest size available is 2000 x 2000. If you enter dimensions
smaller than 16 or larger than 2000 pixels, this message will appear. Choose a different size
and try again.
Printing
D074 My printout doesn’t show the embroidery
The embroidery will usually be printed with the center of the embroidery at the center of the
printout. If the design area command was not used at the beginning of the digitizing process
then it is possible that the embroidery may be printed off the page.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
QuickStitch™ Borders
D012 I have only selected part of the Picture with the Design Area but
QuickStitch™ Fill or QuickStitch™ Border is going outside the Design Area
If you have an area of color that is both inside and outside the Design Area then
QuickStitch™ Fill will fill the whole color area with stitches. Either edit the Picture with the
Picture window to reduce the size of the color area, use FreeHand™ Fill to fill only the parts
you want, or edit the QuickStitch™ Fill area on the Edit window so that the fill area falls
inside the Design Area.
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D013 A QuickStitch™ Border has a double layer of stitching in one section
If border areas run into each other, two layers of stitching will be produced by the
QuickStitch™ border functions. To avoid this, split the colors on the picture in the picture
window, or another graphics package, e.g. put a visual 'end point' for each border area.
Alternatively, use the FreeHand™ Satin Border function.
D031 The border shape created with QuickStitch™ Border/Running Stitch/Double
Stitch/Triple Stitch/Applique when I click inside the area is not the one I
want
Use Color Tolerance to preview the area that will be used.
•
Solid Colors. A solid color area must have well defined edges, either by having an outline
of a different color or by being enclosed by other colors. Color Tolerance will show where
there are gaps in a border around an area. If the area is not sufficiently well defined, alter
the image in the Picture window, or another graphics package, so that the area is
enclosed.
•
Stippled Colors. Stippled colors (also called 'dithered' colors) are treated the same as
solid color areas.
•
Graduated Colors. If Color Tolerance is switched off then you will only be able to select a
small, single colored part of a graduated color. It is also easier to select a graduated
color area when it is enclosed by contrasting colors.
Color Tolerance is switched on with the Color Tolerance option in Screen Preferences.
Alternatively, use the relevant FreeHand™ function (FreeHand™ Border, FreeHand™
Running, FreeHand™ Double or FreeHand™ Triple).
QuickStitch™ Fill Areas
D002 Error "Unable to find start point inside fill object. Re-edit"
When a QuickStitch™ Fill is created it is given a start point inside the fill area. If the area is
very small or thin, the program may be unable to Create Stitches because it cannot find the
start point. Try clicking on the area and moving the first point. This error sometimes appears
after resizing a design or using other edit features. It does not prevent any other stitches
from being generated so if the area is very small then its effect on the finished design may
not be noticeable. Try a test stitch out to see if your design is affected by not having the area.
D006 The background image has a thick outline so that QuickStitch™ Fill leaves
gaps between color areas
Use the Outline Thinner to narrow the outline to one pixel. This will allow areas to join
together better.
D009 When I Create Stitches one of my fill areas doesn't fill completely with
stitches
Try changing the angle of orientation. Even one degree can be enough to allow the artificial
intelligence of the program to fill the object. Another possibility is to move the start point
slightly.
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D010 The fill shape created with QuickStitch™ Fill when I click inside the area is
not the one I want
The pictures used should have well differentiated color areas, which may be solid or stippled,
to fill easily. Clip art is excellent for this purpose. If there is a gap where the same color flows
into another area, the fill will not work as expected.
If Color Tolerance is switched off then switch it on in Screen Preferences. Color Tolerance
will then allow you to preview any area for QuickStitch™ functions, which should reveal any
problems with color areas in the picture. You can then alter the picture in the Picture window.
Alternatively, use the FreeHand™ Fill functions to place the Fill Area.
D011 How do I change the color of the border of my FreeHand™ or QuickStitch™
fill area?
To change the color of the border, create the fill area using QuickStitch™ Fill + Border,
QuickStitch™ Fill + AutoHole + Border, QuickStitch™ Fill + Border or FreeHand™ Fill +
Border. Both the fill area and the border will use the current thread color. Go to the Edit
window and you will see the current color three times in the color palette on the right, once
for the fill, once for the border and once in case you wish to change the following color. Click
the second square on the palette that sets the border color and choose the required thread
color.
D012 I have only selected part of the Picture with the Design Area but
QuickStitch™ Fill or QuickStitch™ Border is going outside the Design Area
If you have an area of color that is both inside and outside the Design Area then
QuickStitch™ Fill will fill the whole color area with stitches. Either edit the Picture with the
Picture window to reduce the size of the color area, use FreeHand™ Fill to fill only the parts
you want, or edit the QuickStitch™ Fill area on the Edit window so that the fill area falls
inside the Design Area.
D019 The fill or MyFill pattern in 3D Create Stitches does not match the Create
window
When you compare the fill pattern in 3D Create Stitches to the Create window, you may
notice that the pattern is repeated a different number of times. This is because the Create
window shows a representation of the pattern only, whereas 3D Create Stitches shows the
real stitches that have been created according to the selected design size. Use 3D Create
Stitches regularly to see how your finished design will stitch out.
D021 When I use QuickStitch™ Fill + AutoHole or QuickStitch™ Fill + AutoHole +
Border in an area with a fine border, the fill crosses over the line
When using QuickStitch Fill + AutoHole or QuickStitch Fill + AutoHole + Border there are
sometimes problems in cutting out the holes when the fill shapes and holes in the Picture
have outlines that are only one pixel thick:
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Thin lines allow fills to 'bleed'
This is because of the ability of QuickStitch™ Fill to identify areas of imported Pictures that
use stipple fill:
Close up of a stippled image
There are a number of solutions to this:
1. Use the Picture window to thicken any diagonal lines that are one pixel thick
2. Use the Flood Fill tool to change the colors inside the shapes that are causing problems:
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Use solid fills instead
3. Immediately after using QuickStitch Fill on your shape, use QuickStitch Hole to cut out
any holes that were missed automatically
4. Immediately after using QuickStitch™ Fill on your shape, use FreeHand Hole to cut out
any holes that were missed by placing points
For more details see the program Help, page "QuickStitch Fill + AutoHole and Thin Outlines"
in the Troubleshooting chapter.
D025 Error "Unable to find start point. Retry using a different position."
When you create a QuickStitch™ Fill area, the area is assessed from the point where you
clicked. This error will occur when the fill area is complicated and the fill function might not fill
the area correctly. Click in a different part of the area to try again. If the error still occurs then
try simplifying or splitting up the area in the Picture window.
D057 I have created a fill area with a hole within a hole by using QuickStitch™
Fill + AutoHole
This can happen when the main area you are filling is a graduated area selected with a high
Color Tolerance value. The inner area, where the 'hole within a hole' occurs, will have been
selected by the high Color Tolerance. If this happens, use Undo or delete the Fill Area, then
use QuickStitch™ Fill, followed immediately by QuickStitch™ Hole to make the required
holes.
D081 When I use text with special Embossed Fill color, the text does not always
show up as embossed in the fill area.
This can happen on some computers when ClearType is used to smooth the edges of fonts
on the screen. ClearType works by blending the edges of the text to make the text appear
smoother so it is easier to read. It is particularly designed for flat TFT and LCD screens. As a
result, the blended edge of the text drawn on the Picture page of 3D Digitizing may not give a
well defined edge for the special embossed fill color. When this happens, the edge may not
show in the embossed fill area that is digitized over this area of the picture.
To compensate for the effect of ClearType:
1. Place the text in a different color (other than the special green used for embossed fill).
2. Click the special green used for embossed fill to set it as the foreground color.
3. Click Flood Fill, then click inside the text characters. When you do this, you will be able to
see where ClearType changes the shade along the edges of the text.
4. Use Flood Fill to completely fill over all the shades so that the text characters are solid
areas of the special green.
Alternatively, temporarily turn off ClearType as follows:
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1.
2.
3.
4.
5.
6.
7.
8.
9.
Right-click anywhere on the Windows desktop background and a menu will appear.
Click Properties on the menu and the Display Properties dialog will appear.
Click the Appearance tab.
Click the Effects button, and the Effects dialog box will appear.
Click the check box for "Use the following method to smooth edges of screen fonts" so
that it is deselected.
Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
In 3D Digitizing, place the desired text in the special green color.
Repeat the steps to see the Effects dialog, then click the check box for "Use the following
method to smooth edges of screen fonts" so that it is selected again.
Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
QuickStitch™ Motif Fill Areas
D061 When I use motif fill areas, the design takes a long time to appear on the
Create window
On slower computers, large or complex motif fill areas may take some time to draw in the
Create window, particularly if there are holes in the area. This may be noticable when you
create new motif fill areas and when you return to the Create window from the Edit or Picture
window or another 3D Embroidery System module.
D062 The motif fill or motif line in 3D Create Stitches does not match the Create
window
When you compare the motif fill pattern or motif line in 3D Create Stitches to on the Create
window, you may notice that the pattern is repeated a different number of times or that the
motifs appear to be a different size. This is because the Create window shows a
representation of the motifs only, whereas 3D Create Stitches shows the real stitches that
have been created according to the selected design size. Use 3D Create Stitches regularly
to see how your finished design will stitch out.
QuickTrace
D026 Error "This is not an appropriate use of this tool. Areas of the image may
be too wide."
This happens when you use QuickTrace to follow an outline in the picture and then
QuickTrace finds a part of the outline that is very thick. This can be caused by excessively
broad outlines or by selecting too much of the picture with a high Color Tolerance value. In
this case, QuickTrace does not know where to trace the outline as the problem part of the
outline is more like a fill area. Use a lower Color Tolerance value, or use the editing functions
in the Picture window to make the outline thinner or break up the outline so that the wide
parts are isolated from the rest of the outline.
Saving Designs
D022 Error "Design File is read-only. Cannot continue."
This will happen if you attempt to open a design that has been set as read-only, or is readonly because it is stored on a CD-ROM. If the design file is on your hard disk as read-only
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then you must change its properties in Windows® Explorer so that it is no longer read-only.
For designs on CD-ROMs, use Windows® Explorer to copy them to your hard disk, then
change the properties so that they are no longer read-only. (Windows® Explorer Help has
information on the read-only attribute.)
D029 Error "No stitch data to save."
This message appears if you try to use the Save function when there is no stitch information
to save from 3D Create Stitches or Create Stitches (such as when there are only jump
stitches in the design).
D046 "Filename already exists. Do you want to replace it?"
This happens when you are doing a Save As on the .can design outline file and you have
given the name of a file that is already there. It also happens when you are saving a stitch
file from 3D Create Stitches and the file already exists. Click Yes or No as appropriate. You
may have to replace a stitch file several times if you are creating stitch files to stitch out tests
of your design.
D047 "Disk is write-protected. File not saved"
This will happen if you try to save a file to a floppy disk that has the write-protect tab open.
Either take out the floppy disk and close the write-protect tab, or use a different floppy disk.
Saving Embroideries
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G403 I have saved my embroidery as Tajima format, but it now has more colors
If your original embroidery had a stop command in it then this would be replaced by a color
change, thus adding a color for every stop you have in your embroidery. As the Tajima file
format does not have a stop command in its format, it requires the machine operator to
manually enter stops into the machine. If you save or distribute files in Tajima format, then
you must also specify all colors and stops and where they occur in the embroidery.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
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G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
Screen Appearance
D048 I have changed grid color and spacing and now I wish to return to the
original settings
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color dropdown on the Grid
Color button.
Use Screen Preferences to change the grid spacing. Set the Grid Size to 50.
D049 I have moved the Edit window control panel, or the Color panel or the
Drawing panel in the Picture window, and I can't put it back in position
If the control panel is 'floating' on top of the window, double-click the title bar and the control
panel will move back to its original position.
If the control panel is docked on the wrong side of the window, click and drag the title bar to
the middle of the right-hand edge of the window until the outline snaps into position on the
right. Release the mouse button and the control panel will be dropped into its original
position.
D050 When I add a new toolbar, it appears on every 3D Digitizing window
It is not possible to create a custom toolbar that appears on only one window of 3D
Digitizing.
D080 One of the control panels is not showing or is in the wrong position in 3D
Digitizing.
If the control panel is visible but in the wrong position, double-click its title bar. If it is still in
the wrong position, click and drag its title bar to move it back to its normal position.
If this does not work, or the control panel is not visible, use Reset All Modules.
Note that Reset All Modules affects all modules in the 3D Embroidery System, so any
changes to settings in each module will be reset. The recent files list on the File menu is also
cleared, but this does not affect any files you have saved.
To use Reset All Modules:
1. Close all 3D Embroidery System modules.
Any modules left open will not be affected by Reset All Modules.
2. Start 3D Configure (on the Start menu, select Start, All Programs, 3D Embroidery
System, 3D Configure).
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3. Click the Reset All Modules button.
4. Click OK to reset, then click OK again to clear the confirmation message.
The next time you start 3D Digitizing, the control panel will be in the correct position.
G414 I have changed grid color and now I wish to return to the original color
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid
Color button.
Use Screen Preferences to change the grid spacing.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
Send To d-Card Reader/Writer Unit
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
Sending Files to Machines
G422 I cannot send a file to an embroidery machine
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Click the 3D Configure icon to start 3D Configure. This will allow you to adjust the Send 1
and Send 2 options for your embroidery machine.
Start Point
D007 If I try to move the start point of my Design File, there seems to be an extra
point after the first Color command
When the initial Jump Stitch or Single Stitch was digitized, its start and end points were both
placed by clicking the mouse, rather than clicking and dragging. To solve, click on the extra
object and Delete it.
Thread Colors
B617 The Yli thread ranges are no longer available in Color Selection or Thread
Manager.
This can happen when you install the 3D Embroidery System 7.2 Update. Use Smart Update
to obtain the latest Thread Database Update.
If a Security Warning appears, click Run to go ahead and run the update program.
To install the update when the WinZip Self-Extractor appears, click the Unzip button, then
click OK, then click Close.
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
D079 I wish to set a default Thread Range for 3D Digitizing, as I did in previous
versions
3D Digitizing does not use a default Thread Range. Instead, the last Thread Range is
remembered by the Color Change command. This is not affected by automatically chosen
colors, such as Sulky Rayon 40 572 (Blue Ribbon) that is used for the first color in a new
design and the Sulky Rayon 40 colors used by the Ctrl+G feature.
The first color (Sulky Rayon 40 572) is used for the jump stitches that mark out the Design
Area. After placing the Design Area, you should select the first thread color in the design that
will be stitched.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
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location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
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1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
G419 "The color xx has been found in your database, but the thread color is not
exactly the same."
This message appears if the Thread Range and Color Number of the selected color are
identical to those in your thread database, but some aspect of the color is different. It could
be a different material or weight, or have additional colors as a variegated thread. This could
happen if the design you are attempting to edit was supplied by someone with a different
version of the color, for instance if they have edited it in MyThreads, or if they have a later
version of the thread database.
Use the Import Threads From Embroidery function to add other users’ thread definitions to
your MyThreads database.
1. Select Import Threads from Embroidery in the File Menu and an Open dialog box will
appear.
2. Select the desired .vp3 embroidery file.
3. Click Open and any custom thread definitions that do not appear in your MyThreads will
be added to the end of your MyThreads list.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G420 "Could not find xx in your database. Matching to closest thread in yy."
This message appears if the Thread Range of the selected color is not found in your thread
database. This could happen if the design you are attempting to edit was supplied by
someone with a later version of the thread database.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G421 Error "Databases are corrupt or missing. Cannot edit the thread color."
This message appears if there is a problem with your thread database. You will be unable to
choose a thread color. First close all the modules of the 3D Embroidery System, close down
your computer and restart. If this does not clear the problem, restore a backup database if
you have created one using Thread Manager in 3D Configure. Otherwise, you need a new
version of the thread database. To check for the latest updates for the 3D Embroidery
System, use Smart Update in 3D Configure. Alternatively, you may need to uninstall and
reinstall your 3D Embroidery System software.
Tutorials
G005 The window remains blank when I try to use the tutorials.
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You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
Using Pictures
D081 When I use text with special Embossed Fill color, the text does not always
show up as embossed in the fill area.
This can happen on some computers when ClearType is used to smooth the edges of fonts
on the screen. ClearType works by blending the edges of the text to make the text appear
smoother so it is easier to read. It is particularly designed for flat TFT and LCD screens. As a
result, the blended edge of the text drawn on the Picture page of 3D Digitizing may not give a
well defined edge for the special embossed fill color. When this happens, the edge may not
show in the embossed fill area that is digitized over this area of the picture.
To compensate for the effect of ClearType:
1. Place the text in a different color (other than the special green used for embossed fill).
2. Click the special green used for embossed fill to set it as the foreground color.
3. Click Flood Fill, then click inside the text characters. When you do this, you will be able to
see where ClearType changes the shade along the edges of the text.
4. Use Flood Fill to completely fill over all the shades so that the text characters are solid
areas of the special green.
Alternatively, temporarily turn off ClearType as follows:
1. Right-click anywhere on the Windows desktop background and a menu will appear.
2. Click Properties on the menu and the Display Properties dialog will appear.
3. Click the Appearance tab.
4. Click the Effects button, and the Effects dialog box will appear.
5. Click the check box for "Use the following method to smooth edges of screen fonts" so
that it is deselected.
6. Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
7. In 3D Digitizing, place the desired text in the special green color.
8. Repeat the steps to see the Effects dialog, then click the check box for "Use the following
method to smooth edges of screen fonts" so that it is selected again.
9. Click OK to close the Effects dialog, then click OK to close the Display Properties
properties dialog.
Using the Program
D083 Error "3D Digitizing MFC Application has encountered a problem and needs
to close."
This error can appear when you attempt to start 3D Digitizing. This will happen if you have
installed 3D Digitizing as an add-on, and the 3D Embroidery System software that is already
installed has a later version than 3D Digitizing.
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If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
3D Stitch Editor
Listed versions: 7.0; 7.0.5; 7.1; 7.2; 7.25
Changing Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
Error Messages
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
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computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
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5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Installation and CD
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G602 The programs are not being installed to the correct folder
The installation program will by default put the embroidery system onto drive C:.
The drive letter that the embroidery system will install to is shown during the install and can
be changed by the user.
The drive or partition that the embroidery system is installed to will make no difference to its
operation.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
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Loading Embroideries
G401 I can't drag and drop embroidery files from the Open dialog box
To drag and drop embroidery files onto the work area, right-click Start, then Explore to start
Windows® Explorer. Then follow the instructions in the online help under Drag and Drop.
G405 Error "Cannot open embroidery."
This message appears if the desired embroidery is not where the module expects it to be, for
example if an embroidery was loaded into the module from a floppy disk, then closed and the
floppy disk removed. The message would appear if you tried to load the embroidery from the
Recent Files list on the File menu.
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G409 Error "Unrecognized file extension" when opening a file
This message appears if you attempt to load a file with an extension that does not belong to
any embroidery file types. For example, it would appear if you tried to drag and drop a .doc
file onto the screen.
G413 Error "Embroidery not created using licensed software."
This message may appear if you attempt to load an embroidery created in third-party
software. Such embroideries may cause unpredictable results.
S001 When I view Tajima files, the Trim and Stop stitches do not show
Unlike Husqvarna Viking/Pfaff (.vp3 and .vip) format files, Tajima (.dst) does not have
stitches specially designated as trims or stops. Instead these are replaced as three extra
jump stitches instead of a trim and a color change instead of a stop. When the machine is
stitching the design, it converts these back to the correct stitch types
Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
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G425 I have a very large embroidery in the clipboard block. How do I remove it?
Copy a small embroidery or a few stitches. This will replace the current contents of the
clipboard block.
Alternatively, select and copy a small amount of text (highlight the text and press Ctrl+C on
the keyboard). The clipboard block will go blank when you do this.
Do not use the Print Screen key to clear the clipboard. This does make the clipboard block
go blank. However, Print Screen takes a snapshot of whatever is currently displayed on your
computer screen and places it in the clipboard as a picture. This is likely to be larger than
any embroidery you may copy, and may cause additional difficulties if you are having
memory problems.
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
S001 When I view Tajima files, the Trim and Stop stitches do not show
Unlike Husqvarna Viking/Pfaff (.vp3 and .vip) format files, Tajima (.dst) does not have
stitches specially designated as trims or stops. Instead these are replaced as three extra
jump stitches instead of a trim and a color change instead of a stop. When the machine is
stitching the design, it converts these back to the correct stitch types
Opening the Program
S020 Error "3D Stitch Editor MFC Application has encountered a problem and
needs to close."
This error can appear when you attempt to start 3D Stitch Editor. This will happen if you have
installed 3D Stitch Editor as an add-on, and the 3D Embroidery System software that is
already installed has a later version than 3D Stitch Editor.
If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
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Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
Printing
S010 Error "No embroideries available to print. Only embroideries that are inside
the hoop can be printed."
This message appears if the embroidery on screen is partially outside the selected hoop.
Move the embroidery completely within the four blue corners of the work area and try again.
Alternatively, change the Hoop Use setting in General Preferences to No.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Saving Embroideries
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G403 I have saved my embroidery as Tajima format, but it now has more colors
If your original embroidery had a stop command in it then this would be replaced by a color
change, thus adding a color for every stop you have in your embroidery. As the Tajima file
format does not have a stop command in its format, it requires the machine operator to
manually enter stops into the machine. If you save or distribute files in Tajima format, then
you must also specify all colors and stops and where they occur in the embroidery.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
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This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
S009 Error "Design is either too big to fit inside hoop, or the design lies outside
the hoop area. Please adjust the position of the design or change the
hoop."
This message appears if an embroidery you are trying to Save is outside the selected hoop
or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, a design
smaller than 100mm x 100mm might be placed partially outside the work area when you click
Save. This message would then appear. Move the embroidery completely within the four
blue corners of the work area and try again. Alternatively, change the Hoop Use setting in
General Preferences to No.
S016 Error message "Design has too many stitches for file format."
There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff
(.pcs) file format. This message appears if the embroidery you attempt to save to this format
exceeds this limit.
Screen Appearance
E056 When I hover the mouse pointer over a color in the color worksheet, part of
the embroidery changes to an unusual color.
This is called "Highlight Selected Color". It allows you to see where each color is used in an
embroidery. For example, if you have several color blocks using the same thread color and
you wish to change the color of a specific section, hover over each color in the worksheet in
turn until the section you require is highlighted.
G414 I have changed grid color and now I wish to return to the original color
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Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid
Color button.
Use Screen Preferences to change the grid spacing.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
G428 The selection outline partly or completely disappears when I move some of
my embroideries.
This can happen two reasons:
•
The embroidery has at least one perfectly vertical or horizontal edge
• The embroidery is composed of very wide satin columns
Embroideries with perfectly vertical or horizontal edges
The selection box around the selected embroidery is drawn using a method to provide
maximum contrast with the background. The outline that shows the shape of the embroidery
is drawn using the same method. When the two lines are in the same place, they cancel
each other out. If the embroidery is a rectangle or a square, the outline may disappear
completely when you move the embroidery. Notice that the scaling, mirror and rotate handles
are always visible, so you can use these as cues for positioning embroideries where the
edges are not visible.
Wide satin columns
Satin columns that are made of very long stitches may be interpreted as a series of jump
stitches when the outline is detected. Jump stitches are ignored by the outline detection, so
wide satin columns may have no outline, or other stitches overlapping the column may be
outlined instead.
Positioning embroideries with missing outlines
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Click and drag the embroidery approximately into position. Use the arrow keys on the
keyboard to nudge the embroidery into its final position without needing to see the outline.
S014 It seems to take a long time to redraw embroideries when I choose different
functions or switch to a new embroidery.
The refresh rate of the screen is limited by the power of your computer's processor and RAM
as well as the video card and its memory. To get the best performance from your system,
keep the Overview Window closed, as this must be redrawn every time the screen changes.
Also try using 2D view as this requires less power than 3D view.
S015 Some of the icons in the Toolbar are 'grayed out'
Certain icons (for example Combine, Save As and Print on the Main Toolbar and all Edit
Toolbar icons apart from Preferences) are only highlighted once an embroidery is shown on
the screen.
S017 I have changed grid color and spacing and now I wish to return to the
original settings
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color dropdown on the Grid
Color button.
Use Screen Preferences to change the grid spacing. Set the Grid Size to 5.
S018 I have moved the control panel and I can't put it back in position
If the control panel is 'floating' on top of the window, double-click the title bar and the control
panel will move back to its original position.
If the control panel is docked on the wrong side of the window, click and drag the title bar to
the middle of the right-hand edge of the window until the outline snaps into position on the
right. Release the mouse button and the control panel will be dropped into its original
position.
S019 The control panel is not showing or is in the wrong position in 3D Stitch
Editor.
If the control panel is visible but in the wrong position, first try to click and drag its title bar to
move it back to its normal position on the right.
If this does not work, or the control panel is not visible, use Reset All Modules.
Note that Reset All Modules affects all modules in the 3D Embroidery System, so any
changes to settings in each module will be reset. The recent files list on the File menu is also
cleared, but this does not affect any files you have saved.
To use Reset All Modules:
1. Close all 3D Embroidery System modules.
Any modules left open will not be affected by Reset All Modules.
2. Start 3D Configure (on the Start menu, select Start, All Programs, 3D Embroidery
System, 3D Configure).
3. Click the Reset All Modules button.
4. Click OK to reset, then click OK again to clear the confirmation message.
The next time you start 3D Stitch Editor, the control panel will be in the correct position.
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Selecting Blocks
S003 I find it hard to select the part of the embroidery I wish to edit
Many functions of 3D Stitch Editor can be used to help see sections of embroideries more
easily. They include the Zoom Commands and the Overview Window, as well as Draw Next
Color, Draw Previous Color, the slider bars and Ghost Mode. The Coordinates can also be
used to help run through designs to find the required stitch or command. The different
methods of selection (Box Select, Color Block Select, Freehand Select, Polygon Select and
Make Block From Visible Area) are also useful for different situations.
S006 I cannot select the desired color using the Color Block function, because
one color is on top of the other
Use Draw Next Color and Draw Previous Color or turn colors off by right-clicking in the Color
Worksheet to isolate the desired color area, then click Color Block to select those stitches.
S007 I used Box Select around an area, but selected some stitches I didn't want.
Undo is grayed out so I can't click it.
To cancel a stitch block selection made using Box Select, Color Block Select, Freehand
Select, Polygon Select or Make Block From Visible Area, click anywhere in the currently
active embroidery, but outside the dotted box showing the selected stitches. The stitches will
no longer be selected.
Send To d-Card Reader/Writer Unit
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
Sending Files to Machines
G422 I cannot send a file to an embroidery machine
Click the 3D Configure icon to start 3D Configure. This will allow you to adjust the Send 1
and Send 2 options for your embroidery machine.
Thread Colors
B617 The Yli thread ranges are no longer available in Color Selection or Thread
Manager.
This can happen when you install the 3D Embroidery System 7.2 Update. Use Smart Update
to obtain the latest Thread Database Update.
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If a Security Warning appears, click Run to go ahead and run the update program.
To install the update when the WinZip Self-Extractor appears, click the Unzip button, then
click OK, then click Close.
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
E056 When I hover the mouse pointer over a color in the color worksheet, part of
the embroidery changes to an unusual color.
This is called "Highlight Selected Color". It allows you to see where each color is used in an
embroidery. For example, if you have several color blocks using the same thread color and
you wish to change the color of a specific section, hover over each color in the worksheet in
turn until the section you require is highlighted.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
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Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
G419 "The color xx has been found in your database, but the thread color is not
exactly the same."
This message appears if the Thread Range and Color Number of the selected color are
identical to those in your thread database, but some aspect of the color is different. It could
be a different material or weight, or have additional colors as a variegated thread. This could
happen if the design you are attempting to edit was supplied by someone with a different
version of the color, for instance if they have edited it in MyThreads, or if they have a later
version of the thread database.
Use the Import Threads From Embroidery function to add other users’ thread definitions to
your MyThreads database.
1. Select Import Threads from Embroidery in the File Menu and an Open dialog box will
appear.
2. Select the desired .vp3 embroidery file.
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3. Click Open and any custom thread definitions that do not appear in your MyThreads will
be added to the end of your MyThreads list.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G420 "Could not find xx in your database. Matching to closest thread in yy."
This message appears if the Thread Range of the selected color is not found in your thread
database. This could happen if the design you are attempting to edit was supplied by
someone with a later version of the thread database.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G421 Error "Databases are corrupt or missing. Cannot edit the thread color."
This message appears if there is a problem with your thread database. You will be unable to
choose a thread color. First close all the modules of the 3D Embroidery System, close down
your computer and restart. If this does not clear the problem, restore a backup database if
you have created one using Thread Manager in 3D Configure. Otherwise, you need a new
version of the thread database. To check for the latest updates for the 3D Embroidery
System, use Smart Update in 3D Configure. Alternatively, you may need to uninstall and
reinstall your 3D Embroidery System software.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
Using the Program
S020 Error "3D Stitch Editor MFC Application has encountered a problem and
needs to close."
This error can appear when you attempt to start 3D Stitch Editor. This will happen if you have
installed 3D Stitch Editor as an add-on, and the 3D Embroidery System software that is
already installed has a later version than 3D Stitch Editor.
If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
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When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
Working with Embroideries
S002 The embroidery I want to work with appears too small on the screen
Make sure the 3D Stitch Editor window is maximized by clicking the Maximize icon on the
title bar, then maximize the window of the desired embroidery by clicking the Maximize icon
on its title bar. Click Zoom To Fit to expand the embroidery so it fills the window or use Zoom
In together with the Overview Window to move around the embroidery. Check the Hoop Size
in Preferences to make sure the Hoop Size is not too large for the embroidery.
S003 I find it hard to select the part of the embroidery I wish to edit
Many functions of 3D Stitch Editor can be used to help see sections of embroideries more
easily. They include the Zoom Commands and the Overview Window, as well as Draw Next
Color, Draw Previous Color, the slider bars and Ghost Mode. The Coordinates can also be
used to help run through designs to find the required stitch or command. The different
methods of selection (Box Select, Color Block Select, Freehand Select, Polygon Select and
Make Block From Visible Area) are also useful for different situations.
S004 I highlighted part of an embroidery, then tried to Compensate the block.
The compensation has been applied to the whole embroidery, not just the
area selected
Compensation works on the visible part of an embroidery. Hide stitches with Draw Range,
Draw Next Color or turn colors off by right-clicking in the Color Worksheet to isolate a
specific area before using this function.
S005 I highlighted part of an embroidery, then tried to Break Up Stitches.
Stitches have been broken up in the whole embroidery, not just the area
selected.
Break Up Stitches works on the visible part of an embroidery. Hide stitches with Draw
Range, Draw Next Color or turn colors off by right-clicking in the Color Worksheet to isolate a
specific area before using this function.
S006 I cannot select the desired color using the Color Block function, because
one color is on top of the other
Use Draw Next Color and Draw Previous Color or turn colors off by right-clicking in the Color
Worksheet to isolate the desired color area, then click Color Block to select those stitches.
S007 I used Box Select around an area, but selected some stitches I didn't want.
Undo is grayed out so I can't click it.
To cancel a stitch block selection made using Box Select, Color Block Select, Freehand
Select, Polygon Select or Make Block From Visible Area, click anywhere in the currently
active embroidery, but outside the dotted box showing the selected stitches. The stitches will
no longer be selected.
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S008 I have started to PatternMake™ an embroidery using the Stamp Fill and
realize I have not isolated the part of the design I wish to pattern
Click the Esc button on the computer keyboard and the stamping process is cancelled.
3D Design Splitter
Listed versions: 7.0; 7.0.5; 7.1; 7.2; 7.25
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Loading Embroideries
G401 I can't drag and drop embroidery files from the Open dialog box
To drag and drop embroidery files onto the work area, right-click Start, then Explore to start
Windows® Explorer. Then follow the instructions in the online help under Drag and Drop.
G405 Error "Cannot open embroidery."
This message appears if the desired embroidery is not where the module expects it to be, for
example if an embroidery was loaded into the module from a floppy disk, then closed and the
floppy disk removed. The message would appear if you tried to load the embroidery from the
Recent Files list on the File menu.
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
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G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G409 Error "Unrecognized file extension" when opening a file
This message appears if you attempt to load a file with an extension that does not belong to
any embroidery file types. For example, it would appear if you tried to drag and drop a .doc
file onto the screen.
G413 Error "Embroidery not created using licensed software."
This message may appear if you attempt to load an embroidery created in third-party
software. Such embroideries may cause unpredictable results.
S601 Error "Embroidery too big for hoop."
This message appears if the embroidery you are trying to load onto the screen is larger than
the dimensions that will fit in either the Plus Hoop or creative Big Hoop.
Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
Opening the Program
S603 Error "3D Design Splitter MFC Application has encountered a problem and
needs to close."
This error can appear when you attempt to start 3D Design Splitter. This will happen if you
have installed 3D Stitch Editor as an add-on, and the 3D Embroidery System software that is
already installed has a later version than 3D Stitch Editor and 3D Design Splitter.
3D Design Splitter is installed as part of the 3D Stitch Editor add-on.
If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
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[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Saving Embroideries
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
Screen Appearance
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
G428 The selection outline partly or completely disappears when I move some of
my embroideries.
This can happen two reasons:
•
The embroidery has at least one perfectly vertical or horizontal edge
• The embroidery is composed of very wide satin columns
Embroideries with perfectly vertical or horizontal edges
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The selection box around the selected embroidery is drawn using a method to provide
maximum contrast with the background. The outline that shows the shape of the embroidery
is drawn using the same method. When the two lines are in the same place, they cancel
each other out. If the embroidery is a rectangle or a square, the outline may disappear
completely when you move the embroidery. Notice that the scaling, mirror and rotate handles
are always visible, so you can use these as cues for positioning embroideries where the
edges are not visible.
Wide satin columns
Satin columns that are made of very long stitches may be interpreted as a series of jump
stitches when the outline is detected. Jump stitches are ignored by the outline detection, so
wide satin columns may have no outline, or other stitches overlapping the column may be
outlined instead.
Positioning embroideries with missing outlines
Click and drag the embroidery approximately into position. Use the arrow keys on the
keyboard to nudge the embroidery into its final position without needing to see the outline.
S602 Some of the icons in the toolbar are 'grayed out'
Certain Main toolbar icons (such as Real Size) and all Edit toolbar icons except for
Preferences are only highlighted once an embroidery is shown on the screen.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
Using the Program
S603 Error "3D Design Splitter MFC Application has encountered a problem and
needs to close."
This error can appear when you attempt to start 3D Design Splitter. This will happen if you
have installed 3D Stitch Editor as an add-on, and the 3D Embroidery System software that is
already installed has a later version than 3D Stitch Editor and 3D Design Splitter.
3D Design Splitter is installed as part of the 3D Stitch Editor add-on.
If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
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When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
3D PictureStitch
Listed versions: 7.0; 7.1; 7.2; 7.25
Acquiring Pictures
P001 3D PictureStitch crashes very quickly, before I can do any work, and I have
a Kodak DC3400 digital camera.
This is caused by a clash with the TWAIN drivers for the Kodak DC3400. First, check the
Kodak web site to ensure that you have the latest drivers for your DC3400. If problems
persist, you have two options that will allow PictureStitch to work correctly:
•
Remove the Kodak DC3400 software from your system:This is the preferred option,
especially if you have a second PC available that you can use for downloading pictures
from the camera. Use the Uninstall option provided with the software.
•
Rename a part of the Kodak DC3400 TWAIN driver to disable the driver:This would
allow you to re-enable the driver when you wanted to download images (but not with the
Acquire option in PictureStitch ). You would need to disable the driver again to be able to
use PictureStitch. See the instructions below.
How to temporarily disable the Kodak DC3400 TWAIN driver
1. Start Windows Explorer and browse to your Windows folder (usually C:\Windows or
C:\WinNT). (In some cases you will be warned about viewing files in the Windows folder.
Use the option that allows you to continue.)
2. In the Windows folder, find the folder named "twain_32" and browse its contents.
3. Browse the folder named "DC3400" and you will see a file called "TwainDS.ds".
4. Right-click on "TwainDS.ds" and rename it as "TwainDS.xds". Putting this extra "x" in the
file name extension will cause the TWAIN system to ignore this device, which will allow
PictureStitch to run correctly.
5. If you need to use the TWAIN driver for the Kodak DC3400 with other software, simply
change the file name back to "TwainDS.ds" until you are ready to use PictureStitch
again.
P003 Error "Problem with scanner or camera software."
This message will appear when trying to use your scanner or digital camera if the device has
not been installed correctly. Close 3D PictureStitch, follow the manufacturer's instructions for
the Twain-compliant device, then reopen 3D PictureStitch and try again.
P004 Error "Scanner or camera is in use by another application."
This message will appear when trying to use your scanner or digital camera if another
graphics program is already open that uses the Twain-compliant device. Close 3D
PictureStitch and the other graphics programs, then reopen 3D PictureStitch and try again.
P005 Error "Failure to acquire image due to unknown causes."
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This message will appear in certain circumstances when trying to use your scanner or digital
camera, for example if the cable is disconnected during the scan or download. Close 3D
PictureStitch, check the connections to your scanner or digital camera, then reopen 3D
PictureStitch and try again.
P014 My scanner or digital camera is not shown when I try to Select Source, or
the Select Source button is grayed out
The manufacturer of a TWAIN device must provide a Source Manager and a TWAIN Data
source for your device to work with 3D PictureStitch. These will normally be installed when
you install the software and drivers provided with the device. If you have installed a device
and it is not shown in the list then it may not be TWAIN compliant. Refer to the device
documentation and manufacturer for assistance.
Changing Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
Creating Embroideries
P012 The embroideries I create do not have the threads from my preferred thread
manufacturer.
In 4-Color Mode and 4-Color Sepia Mode, the four preset Robison-Anton Rayon 40 thread
colors are always used. Therefore, when you open embroideries in other 3D Embroidery
System modules they must be changed manually if desired to shades in your preferred
manufacturer’s thread range. Alternatively, use the 4-Color Custom Mode, and set the
desired thread colors in Stitches Preferences. You can use any thread colors from any
range, including custom threads you may have added to MyThreads.
P015 I would like to get rid of the lines created from the white background of my
picture
After creating and saving an embroidery, open the file in 3D Stitch Editor and use the
following instructions.
Monochrome Modes
1. Use the Freehand Block Select feature to mark the stitches in the background.
2. Click Delete Stitches.
3. Save the adjusted embroidery.
4-Color Modes
1. Select one of the three color changes (located in the top corners of the embroidery and
shown as blue circles with a white C in the middle).
2. Click and drag it into the area of the embroidery that you wish to keep.
3. Repeat the two previous steps for the other two color changes.
4. Use the Freehand Block Select feature to mark the stitches in the background.
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5. Click Delete Stitches.
6. Save the adjusted embroidery.
P016 There is some extra stitching between the border and the picture
If you select a border area that extends outside the picture area stitches are created using
the extra part of the screen. Select a different border area and create stitches again.
Error Messages
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
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features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
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6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Loading Pictures
P006 Error "Could not load picture file."
This message could appears if the desired picture is not where the module expects it to be,
for example if it was loaded from a floppy disk, then closed and the floppy disk removed. The
message would appear if you try to load the picture from the Recent Files list on the File
menu. It could also appear if the file you are attempting to load is corrupt. For example, it
might have an extension such as .BMP or .JPG, yet not be a proper picture file.
P009 When I view some files before opening them in the preview Window of the
Open dialog box they appear blue.
Files saved in Jpg format from Adobe® Photoshop® with non-image data may appear blue
in the preview window. This does not affect the way they appear on the 3D PictureStitch
screen. To avoid this, if you use Adobe® Photoshop® to save .jpg files, make sure to check
the Exclude non-image data box. If you do not have access to this program and have
received this type of file, open and re-save in another program such as Jasc® Paint Shop
Pro. This automatically removes the non-image data.
Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
Picture Colors
G426 Some of the color values on the Custom tab of the Colors dialog box are
not visible.
When this happens, only the Hue and Red color values are visible. The Sat (Saturation),
Lum (Luminosity), Green and Blue values do not fit on the dialog box.
To fix this, use Smart Update to update your 3D Embroidery System software to the latest
version.
Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
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Preparing Pictures
D023 Error "You must select an area first, before applying the crop tool."
Use the Box Select feature to select an area of the Picture around which you wish to crop the
background.
D024 Error "Cannot rotate - picture will be bigger than 2000 x 2000 pixels if
rotated to this extent."
When rotating a picture, certain angles could make the picture larger than the maximum
allowed. If this message appears, either rotate the picture to a different angle, or reduce the
size of the picture, then try again.
D034 Creating MiniPics for 3D Digitizing and 3D PictureStitch
Before Starting
An appropriate image editing package, such as Jasc® Paint Shop Pro, is required that will
save .ras format, as well as a good knowledge of working with graphic files.
About MiniPics
Create Medium MiniPics at 400x400 pixels, and Small MiniPics at 250x250 pixels.
The color palette can be 256 colors or more.
White is treated as transparent when you load a MiniPic, so anything underneath the white
part of a MiniPic will show through. If you want an area to be white in your MiniPic, use a
"false white" such as very pale yellow, then change it to white with the Flood Fill tool.
It is recommended that you create a new folder for saving your own MinPics, for instance:
C:\3DEmbroidery\MyDesigns\MyMiniPics.
How To Make a MiniPic
1. Use an existing picture:Open an existing image; Either crop around the required area
or resize the whole picture to the size of a Medium or Small MiniPic.
2. Or, create a new MiniPic from scratch:Start a new image and set it to the size of either
a medium (400x400 pixels) or small (250x250 pixels) MiniPic; Use the drawing tools in
the graphic package to create the desired picture for the MiniPic.
3. Ensure that the colors are solid color areas. See the existing MiniPics for examples.
4. Save the file in Sun Raster Image format with the “.ras” extension.
5. Start Windows® Explorer and browse to the folder where you saved the “.ras” file.
6. Click on the file to highlight it.
7. Right-click to bring up a popup menu, and select the Rename option from the menu.
8. Edit the file name to change the extension from “.ras” to “.axw” and press Enter.
9. You will be warned about changing the file extension and asked if you want to continue.
10. Click Yes and the change to the file extension will be saved.
11. Start 3D Digitizing or 3D PictureStitch and click the MiniPics icon so that the MiniPics
Viewer appears.
12. Click the button with three dots at the end of the Directory Browser box so that the
Browse For Folder dialog appears.
13. Browse to the folder where you saved your new MiniPic and click OK.
14. The MiniPics View will show your new MiniPic, along with any MiniPics you have already
created.
15. Click the MiniPic and it will be used in the picture.
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D035 Tips on using the Outline Thinner tool
It is important where you click after selecting the Outline Thinner tool. The color you click on
is the color that will be thinned. So if you click on a black outline, this outline will be thinned.
Alternatively if you click on an area (such as white on a black and white drawing), this area
will be thinned and the outline around it will be thickened to compensate. This leaves the
drawing indistinguishable from the original.
The Outline Thinner tool may not work if your picture has dithering, such as a scanned image
or one that has been converted from a JPEG file. These pictures have additional colored
pixels that can affect the result.
D053 I am trying to Resize an area, but nothing happens when I click the Resize
icon or select Resize from the Picture menu
To resize when part of a picture is selected, simply click and drag any of the resize handles
on the selection box (out to increase size, in to decrease size). When the mouse is over a
resize handle on a corner of the selection box, the pointer changes from an arrow to the
resize pointer.
D054 I am trying to Rotate an area, but nothing happens when I click the Rotate
icon or select Rotate from the Picture menu
To rotate when part of a picture is selected, simply click and drag the round rotate handle on
the middle right of the selection box. Click and drag down to rotate clockwise, up to rotate
counterclockwise.
D055 The Expander did not expand all my lines
The Expander makes lines thicker around areas in the picture that match the background
color. The Expander is intended for use with scanned pictures, such as line art that has been
converted to monochrome and despeckled to clean it up.
P002 Error "Please enter an integer between 16 and 2000."
When creating a new file, the largest size available is 2000 x 2000. If you enter dimensions
smaller than 16 or larger than 2000 pixels, this message will appear. Choose a different size
and try again.
P007 Error "You cannot select a region smaller than 5 x 5 pixels."
When using the Box Select or Freehand Select features, this message will appear if the area
you try to select is extremely small. Click and drag to select a larger area.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
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Saving Embroideries
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
P012 The embroideries I create do not have the threads from my preferred thread
manufacturer.
In 4-Color Mode and 4-Color Sepia Mode, the four preset Robison-Anton Rayon 40 thread
colors are always used. Therefore, when you open embroideries in other 3D Embroidery
System modules they must be changed manually if desired to shades in your preferred
manufacturer’s thread range. Alternatively, use the 4-Color Custom Mode, and set the
desired thread colors in Stitches Preferences. You can use any thread colors from any
range, including custom threads you may have added to MyThreads.
Saving Pictures
P008 Error "Could not save picture file."
When saving a picture file to a floppy disk, this message will appear if the Write-Protect tab is
activated. Take the floppy disk out of the drive, flip the tab the other way and try again. It
could also appear if the disk is full. This is most likely to occur when saving to a floppy disk;
use another disk. If the message appears when attempting to save to hard disk, delete some
files then try again.
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Screen Appearance
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
P010 I wish to change the background color for the work area and the 3D Create
Stitches window
Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
Note that the 3D Create Stitches window only uses white for the background/fabric color
when any 4-color mode is selected. This is so that the colors can be seen clearly. The
texture is not used in the 4-color modes.
P011 The stitches appear different in the 3D Create Stitches window compared
with other modules
In 3D PictureStitch the view is specially set to give the most realistic representation for
PictureStitch embroidery.
P013 I have moved the Color panel or the Drawing panel and I can't put it back in
position
If the control panel is 'floating' on top of the window, double-click the title bar and the control
panel will move back to its original position.
If the control panel is docked on the wrong side of the window, click and drag the title bar to
the middle of the right-hand edge of the window until the outline snaps into position on the
right. Release the mouse button and the control panel will be dropped into its original
position.
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P017 One of the control panels is not showing or is in the wrong position in 3D
PictureStitch.
If the control panel is visible but in the wrong position, double-click its title bar. If it is still in
the wrong position, click and drag its title bar to move it back to its normal position.
If this does not work, or the control panel is not visible, use Reset All Modules.
Note that Reset All Modules affects all modules in the 3D Embroidery System, so any
changes to settings in each module will be reset. The recent files list on the File menu is also
cleared, but this does not affect any files you have saved.
To use Reset All Modules:
1. Close all 3D Embroidery System modules.
Any modules left open will not be affected by Reset All Modules.
2. Start 3D Configure (on the Start menu, select Start, All Programs, 3D Embroidery
System, 3D Configure).
3. Click the Reset All Modules button.
4. Click OK to reset, then click OK again to clear the confirmation message.
The next time you start 3D PictureStitch, the control panel will be in the correct position.
Send To d-Card Reader/Writer Unit
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
Sending Files to Machines
G422 I cannot send a file to an embroidery machine
Click the 3D Configure icon to start 3D Configure. This will allow you to adjust the Send 1
and Send 2 options for your embroidery machine.
Splitting Embroideries
S011 Error "The cut line crosses over itself. Please define another cut line and
try again."
This message appears when you place a cut line that crosses itself at some point. If you
want to split the embroidery then you must redo the cut line, without it crossing over itself.
S012 Error "The cut line finishes in the middle of the embroidery. Please define
another cut line and try again."
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This message appears when you right-click to end the cut line before the cut line goes all the
way through the embroidery. If you want to split the embroidery then you must redo the cut
line.
S013 Error "The cut line does not enter the embroidery. Please define another
cut line and try again."
This message appears when you right-click to end the cut line before the cut line has
crossed any stitches. If you want to split the embroidery then you must redo the cut line.
Thread Colors
B617 The Yli thread ranges are no longer available in Color Selection or Thread
Manager.
This can happen when you install the 3D Embroidery System 7.2 Update. Use Smart Update
to obtain the latest Thread Database Update.
If a Security Warning appears, click Run to go ahead and run the update program.
To install the update when the WinZip Self-Extractor appears, click the Unzip button, then
click OK, then click Close.
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
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If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
G419 "The color xx has been found in your database, but the thread color is not
exactly the same."
This message appears if the Thread Range and Color Number of the selected color are
identical to those in your thread database, but some aspect of the color is different. It could
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be a different material or weight, or have additional colors as a variegated thread. This could
happen if the design you are attempting to edit was supplied by someone with a different
version of the color, for instance if they have edited it in MyThreads, or if they have a later
version of the thread database.
Use the Import Threads From Embroidery function to add other users’ thread definitions to
your MyThreads database.
1. Select Import Threads from Embroidery in the File Menu and an Open dialog box will
appear.
2. Select the desired .vp3 embroidery file.
3. Click Open and any custom thread definitions that do not appear in your MyThreads will
be added to the end of your MyThreads list.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G420 "Could not find xx in your database. Matching to closest thread in yy."
This message appears if the Thread Range of the selected color is not found in your thread
database. This could happen if the design you are attempting to edit was supplied by
someone with a later version of the thread database.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G421 Error "Databases are corrupt or missing. Cannot edit the thread color."
This message appears if there is a problem with your thread database. You will be unable to
choose a thread color. First close all the modules of the 3D Embroidery System, close down
your computer and restart. If this does not clear the problem, restore a backup database if
you have created one using Thread Manager in 3D Configure. Otherwise, you need a new
version of the thread database. To check for the latest updates for the 3D Embroidery
System, use Smart Update in 3D Configure. Alternatively, you may need to uninstall and
reinstall your 3D Embroidery System software.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
3D Cross Stitcher
Listed versions: 7.0; 7.1; 7.2; 7.25
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Acquiring Pictures
C002 Error message "Not enough memory to load this picture."
This message may appear if the picture is very large. If you are loading the picture, use
picture editing software to reduce it size. If you are acquiring the picture from a scanner or
digital camera, change the settings in the acquiring or scanning application so the picture is
smaller.
Creating Embroideries
C001 My cross stitch embroidery stitches out of alignment
When stitching out an embroidery from 3D Cross Stitcher you are working on a grid of
squares. Unlike any other type of embroidery design, you cannot add compensation, or
overlap objects to allow for pull of the fabric. If your fabric is not hooped up correctly then
gaps can appear between sections, sometimes appearing that stitches are missing
altogether. Use extra backing and ensure the fabric is tight in the hoop. Lowering the number
of cross threads and enlarging the cross size also helps.
C021 When I use 3D Create Stitches, a progress bar sometimes appears. When it
appears, it does not always progress to the end. Have all my stitches been
created?
The progress bar only appears when it takes a long time to create the embroidery that is
displayed by 3D Create Stitches. The amount of time taken depends on the power of your
computer. It appears so that you can see that your computer is creating the stitches. All
stitches are created, regardless of how far the progress bar progresses.
C022 The embroidery is larger than the design size I had selected in Hoop
Preferences
This may happen if you have French knots on the edges of your design. French knots are
drawn by placing their center point on any point that snaps to half grid spacing. Therefore, if
they are placed along the edges of the design, half the French knot will be outside the grid. If
French knots are placed on all edges of the grid, the resulting embroidery will be larger than
the design by the size of a French knot.
French knots are only scaled in comparison to the full cross size when the Cross Size in
Preferences is set between 2mm and 4mm. The French knots will not be any smaller or
larger than they are at these limits.
C023 The embroidery seems to have too many stitches
Check the Stitches tab in Preference to ensure you do not have a large number of strands
for crosses and/or backstitch in the design. Increasing the number of strands will increase
the number of stitches.
Designing Fixed Fonts
C026 I have selected a character I have designed, but the Save Char button is
greyed out on the Letter tab
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The Save Char button is not available if there are more than three colors in the palette. Use
Remove Unused Colors in Color Configuration to reduce the palette to the colors used to
design the font.
C027 I have saved all my characters, but when I try to use the font there is
nothing shown in the preview, and nothing appears on the design when I
click Apply
Use Configure Fixed Font on the File menu to check that you have set the Line Height and
Baseline values correctly. The Line Height should be the height of the 'A', plus space above
for accents on uppercase characters, plus space below for descenders, plus at least one
more grid square below for space between multiple lines of text. The Baseline should be the
amount of grid squares that is allowed for descenders. If the Baseline is set to the same or
greater than the Line Height, this may also cause nothing to appear when the font is used.
Editing Designs
C019 When I use Rotate 90 on a selection, the selection becomes a square
The selection area is extended by Rotate 90 so that you can clearly see where the selection
will be placed by each click of the Rotate 90 icon. The stitches in the selection area are not
changed.
C020 Nothing seems to happen sometimes when I use Undo after using Erase
Each time you click with Erase, this is recorded as an action you can Undo. If you click in
blank space, or you miss the item you are trying to Erase, the action is still recorded for
Undo. Hence, when you Undo, the Erase action is undone, even though it seemed to have
no effect on the design.
Error Messages
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
C028 Error "Runtime error 201 at 00401CCD".
This error only appears if you attempt to run 3D Cross Stitcher under Windows® 98/ME.
3D Embroidery System software is designed to run on Windows® XP. This error does not
appear when 3D Cross Stitcher is used on Windows® XP.
C029 Error "System Error. Code 87. The parameter is incorrect".
This error only appears if you attempt to run 3D Cross Stitcher under Windows® 98/ME.
3D Embroidery System software is designed to run on Windows® XP. This error does not
appear when 3D Cross Stitcher is used on Windows® XP.
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G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
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10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Flood Fill
C016 I have loaded a picture as a background only, but Flood Fill covers the
whole picture when I try to fill colored areas of the picture
Flood Fill is not affected by areas of color in a background picture. An empty area of the
design can be flood filled until it meets existing crosses and backstitch. A connected area of
the same colored crosses can be flood filled until it meets an empty area, backstitch or
crosses in a different color. To clearly see the areas that will be flood filled, turn off the
background picture.
C017 Flood Fill does not fill the whole area as expected
In some cases, the fill will not go through narrow areas. If the fill could not continuously
connect a fill of full crosses through a narrow gap, the gap will act as a barrier to flood fill.
C018 I have a pattern that uses freehand backstitch. When I use it to fill an area it
does not seem to fill the area completely or some lines of freehand
backstitch appear to be missing.
When a pattern is used to fill an area, freehand backstitch in the pattern will only be placed
when both end points lie within the fill area. Long sections of freehand backstitch are less
likely to have both ends in the fill area and may not give the desired result. If you wish to use
freehand backstitch in a pattern, try to use short sections where possible.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
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1.
2.
3.
4.
5.
Close all programs.
Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
Click Restart. If necessary, click OK to confirm.
Your computer will shut down and restart.
As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Installation and CD
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G602 The programs are not being installed to the correct folder
The installation program will by default put the embroidery system onto drive C:.
The drive letter that the embroidery system will install to is shown during the install and can
be changed by the user.
The drive or partition that the embroidery system is installed to will make no difference to its
operation.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
Loading Pictures
C002 Error message "Not enough memory to load this picture."
This message may appear if the picture is very large. If you are loading the picture, use
picture editing software to reduce it size. If you are acquiring the picture from a scanner or
digital camera, change the settings in the acquiring or scanning application so the picture is
smaller.
C003 Error message "LoadImage: GDI+ out of memory."
This message could appear if the selected picture is not a valid picture file. For example, it
might have an extension such as .bmp or .jpg, yet not be a proper picture file.
Miscellaneous
G411 Error "Not enough memory to perform operation."
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This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
Opening Cross Stitch Designs
C004 Error message "Cannot open file "xx.krz". The device is not ready."
This message appears if the desired cross stitch design (.krz) file is not where the module
expects it to be. For example, if a design was loaded into the program from a floppy disk,
then closed and the floppy disk removed. The message would appear if you tried to load the
design from the recent files list on the File menu.
C005 Error message "No valid cross stitch data (Unknown file format)."
This message appears if the file you are attempting to load is corrupt. For example, it might
have a .krz extension, yet not be a proper cross stitch design file.
C015 I can't drag and drop designs from the Open dialog box
To drag and drop cross stitch designs onto the work area, right-click Start, then Explore to
start Windows® Explorer. Then follow the instructions under Drag and Drop.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Saving Cross Stitch Designs
C006 Error message "Cannot create file "xx.krz". Access is denied."
This message appears if, for instance, you attempt to save the design to a CD. A CD-ROM is
read only, therefore you will not be able to save the design.
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Saving Embroideries
E018 Error message "Embroidery has too many stitches for file format."
There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff
(.pcs) file format. This message appears if the embroidery you attempt to save to this format
exceeds this limit.
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
Screen Appearance
C008 I can’t see all of the color name on the status bar
The status bar shows the full Thread Range and Thread Number for all thread colors in both
the Standard Database and MyThreads. The Thread Range and Thread Number are used to
uniquely identify each thread color.
The names of colors are provided for information only and may not always be visible on the
status bar. All color information can be seen in Color Configuration.
C009 I have used a variegated thread, but it is only showing as a single color
Only the first color in a variegated thread is shown in a cross stitch design. To see the effect
of a variegated thread, use 3D Create Stitches.
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C010 I have placed backstitch, but it is not visible at all zoom levels
If the grid color is similar to the color of backstitch, then the backstitch may blend with the
grid at certain zoom levels so that it is hard to see. Turn off the grid temporarily to see where
you have placed your backstitch. Backstitch may also be easier to see in Block mode.
C011 I have loaded a picture as a background only, but the screen is blank when
the Picture Wizard closes
The background picture and grid are not shown at the smallest zoom level. In 3D, the fabric
is also not shown at the smallest zoom level. When the Picture Wizard closes, the screen
automatically zooms to fit the design size chosen in the Picture Wizard. If the design size
was large, then the smallest zoom level is used. As there are no stitches, the screen appears
to be blank because the picture, fabric and grid are not shown. Zoom in to see the picture,
fabric and grid.
C012 I can't see the picture, fabric or grid when I Zoom To Fit
The background picture and grid are not shown at the smallest zoom level. In 3D, the fabric
is also not shown at the smallest zoom level. When Zoom To Fit is used, the smallest zoom
level may be used if the design is large. Zoom in to see the picture, fabric and grid.
C030 Stitches seem to be missing when I open my cross stitch designs after I
have been working for a while.
This will only happen if you have used Hide Colors to hide some of the colors or stitches in a
design you were working on previously. The Hide Colors options are not reset automatically
until you restart 3D Cross Stitcher. Click the Hide Colors icon, then click Reset.
G414 I have changed grid color and now I wish to return to the original color
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid
Color button.
Use Screen Preferences to change the grid spacing.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
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To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
Send To d-Card Reader/Writer Unit
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
Sending Files to Machines
G422 I cannot send a file to an embroidery machine
Click the 3D Configure icon to start 3D Configure. This will allow you to adjust the Send 1
and Send 2 options for your embroidery machine.
Stitching Out
C001 My cross stitch embroidery stitches out of alignment
When stitching out an embroidery from 3D Cross Stitcher you are working on a grid of
squares. Unlike any other type of embroidery design, you cannot add compensation, or
overlap objects to allow for pull of the fabric. If your fabric is not hooped up correctly then
gaps can appear between sections, sometimes appearing that stitches are missing
altogether. Use extra backing and ensure the fabric is tight in the hoop. Lowering the number
of cross threads and enlarging the cross size also helps.
C024 The embroidery is very thick when it stitches out
Check the Stitches tab in Preference to ensure you do not have a large number of strands
for crosses and/or backstitch in the design. Increasing the number of strands will increase
the density of stitches.
C025 There seem to be some very thick lines of stitching where I used backstitch
in the design
Standard Backstitch and Freehand Backstitch are drawn on two separate layers in 3D Cross
Stitcher, but they are stitched out together if they are the same color. In addition to this,
Freehand Backstitch can be placed in multiple layers over the same line, as long as the end
points of each line are different.
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This is used, for example, to place different colors of Freehand Backstitch on top of each
other to secure the edges of lace. Each layer will stitch out separately according to the color
order in the design, but the same thread color is used in the stitch-out to give a single color
to the lace effect.
Thread Colors
B617 The Yli thread ranges are no longer available in Color Selection or Thread
Manager.
This can happen when you install the 3D Embroidery System 7.2 Update. Use Smart Update
to obtain the latest Thread Database Update.
If a Security Warning appears, click Run to go ahead and run the update program.
To install the update when the WinZip Self-Extractor appears, click the Unzip button, then
click OK, then click Close.
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
C007 "This color is used. Do you really want to delete all stitches with this
color?"
This message appears when you click Remove Color in Color Configuration, if there are
stitches using the selected color in the cross stitch design. Click Yes to continue, for
example, to remove a color that is only used in the background.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
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If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
G419 "The color xx has been found in your database, but the thread color is not
exactly the same."
This message appears if the Thread Range and Color Number of the selected color are
identical to those in your thread database, but some aspect of the color is different. It could
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be a different material or weight, or have additional colors as a variegated thread. This could
happen if the design you are attempting to edit was supplied by someone with a different
version of the color, for instance if they have edited it in MyThreads, or if they have a later
version of the thread database.
Use the Import Threads From Embroidery function to add other users’ thread definitions to
your MyThreads database.
1. Select Import Threads from Embroidery in the File Menu and an Open dialog box will
appear.
2. Select the desired .vp3 embroidery file.
3. Click Open and any custom thread definitions that do not appear in your MyThreads will
be added to the end of your MyThreads list.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G420 "Could not find xx in your database. Matching to closest thread in yy."
This message appears if the Thread Range of the selected color is not found in your thread
database. This could happen if the design you are attempting to edit was supplied by
someone with a later version of the thread database.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G421 Error "Databases are corrupt or missing. Cannot edit the thread color."
This message appears if there is a problem with your thread database. You will be unable to
choose a thread color. First close all the modules of the 3D Embroidery System, close down
your computer and restart. If this does not clear the problem, restore a backup database if
you have created one using Thread Manager in 3D Configure. Otherwise, you need a new
version of the thread database. To check for the latest updates for the 3D Embroidery
System, use Smart Update in 3D Configure. Alternatively, you may need to uninstall and
reinstall your 3D Embroidery System software.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
Using the Picture Wizard
C013 My scanner or digital camera is not shown when I try to Select Source, or
the Select Source button is grayed out
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The manufacturer of a TWAIN device must provide a Source Manager and a TWAIN Data
source for your device to work with 3D Cross Stitcher. These will normally be installed when
you install the software and drivers provided with the device. If you have installed a device
and it is not shown in the list then it may not be TWAIN compliant. Refer to the device
documentation and manufacturer for assistance.
C014 When I choose a Quick Hoop in the Picture Wizard, the Quick Hoop box
goes blank again after I have selected one from the list
When a Quick Hoop is selected, the best fit of the current crop area on the picture is used so
that it fits inside the chosen hoop. This sets the Height, Width and Cross Size for the design.
After the Height, Width and Cross Size have been set, they may no longer be an exact
match to the chosen Quick Hoop. Therefore, the Quick Hoop box is shown as blank again,
but your design will now fit in the desired hoop.
Using the Program
C028 Error "Runtime error 201 at 00401CCD".
This error only appears if you attempt to run 3D Cross Stitcher under Windows® 98/ME.
3D Embroidery System software is designed to run on Windows® XP. This error does not
appear when 3D Cross Stitcher is used on Windows® XP.
C029 Error "System Error. Code 87. The parameter is incorrect".
This error only appears if you attempt to run 3D Cross Stitcher under Windows® 98/ME.
3D Embroidery System software is designed to run on Windows® XP. This error does not
appear when 3D Cross Stitcher is used on Windows® XP.
3D Professional
Listed versions: 7.0; 7.0.5; 7.1; 7.2; 7.25
Demos and Documentation
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
Dongle
H002 Error "None of your installed software requires the dongle activation
process." when I try to activate my dongle for my 3D Professional
Embroidery System
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The dongle for the 3D Professional Embroidery System is already fully activated. Therefore,
it not necessary to activate it online.
Error Messages
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
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2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
G605 Error: "Internal Error 2753."
There are two versions of this error:
•
Internal Error 2753. DConfigure.exe
• Internal Error 2753. SmartUpdate.exe
This error can appear if you attempt to install software that is an earlier version than the
software you already have. For example, if you upgrade from 3D Embroidery Studio to the
full 3D Professional system without first uninstalling 3D Embroidery Studio.
The error only happens after the installation is complete and the 3D Configure Wizard or
Registration process is attempting to run. This means that your 3D Embroidery System
software has installed correctly.
•
Click OK to clear the error, then click Finish to close the installation wizard.
•
Start 3D Configure.
•
Click the 3D Configure Wizard button to go through the wizard and ensure your settings
are correct.
•
Click the Register button to register your software.
•
After your software is registered, use Smart Update to ensure your 3D Embroidery
System is updated to the latest version.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
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Installation and CD
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
G202 I have received my free Husqvarna Viking Professional Upgrade Kit but
there were no manuals in the kit
The Husqvarna Viking Professional Upgrade Kit is not supplied with printed manuals.
However, the reference manuals are supplied on the upgrade CD as PDF documents that
you can view on screen or print. They are in the 'Reference Guides' area of the installation.
Alternatively, consult the Help system in each program for information on how to use the
program features.
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
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you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G602 The programs are not being installed to the correct folder
The installation program will by default put the embroidery system onto drive C:.
The drive letter that the embroidery system will install to is shown during the install and can
be changed by the user.
The drive or partition that the embroidery system is installed to will make no difference to its
operation.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
G605 Error: "Internal Error 2753."
There are two versions of this error:
•
Internal Error 2753. DConfigure.exe
• Internal Error 2753. SmartUpdate.exe
This error can appear if you attempt to install software that is an earlier version than the
software you already have. For example, if you upgrade from 3D Embroidery Studio to the
full 3D Professional system without first uninstalling 3D Embroidery Studio.
The error only happens after the installation is complete and the 3D Configure Wizard or
Registration process is attempting to run. This means that your 3D Embroidery System
software has installed correctly.
•
Click OK to clear the error, then click Finish to close the installation wizard.
•
Start 3D Configure.
•
Click the 3D Configure Wizard button to go through the wizard and ensure your settings
are correct.
•
Click the Register button to register your software.
•
After your software is registered, use Smart Update to ensure your 3D Embroidery
System is updated to the latest version.
Miscellaneous
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G201 I have not received any free updates for my Professional System
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Please ensure that you have registered your Professional Embroidery System package.
Then, when new updates are available, you will receive notification on how to obtain it.
G203 I have the 3D Professional Embroidery System, but there is no ReSize Plus
software.
There is no dedicated 'resizing' module for the 3D Embroidery System.
There is resizing functionality in both 3D Embroidery and 3D Stitch Editor.
Additionally, embroideries may be imported into 3D Digitizing where they are converted to
design (.can) files. After conversion, the properties, such as fill pattern or density, can be
changed as desired.
G423 When I close 3D Embroidery all my other modules also close
3D Embroidery is the central module of the 3D Embroidery System. When 3D Embroidery
closes, all other open modules are closed at the same time.
If you have created a new file or made changes in another module, you will be prompted to
save the file before the module closes.
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
G201 I have not received any free updates for my Professional System
Please ensure that you have registered your Professional Embroidery System package.
Then, when new updates are available, you will receive notification on how to obtain it.
Screen Appearance
G417 I wish to change the background color for the work area and the Real Size
window
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Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
Smart Update
B002 Message "We recommend that you check your system is up-to-date
regularly by selecting the Smart Update button from 3D Configure"
This message will appear when you start your 3D Embroidery System if you have not run
Smart Update in the last 30 days.
Use Smart Update to check for new 3D Embroidery System updates and extras such as new
fonts.
Smart Updates you have downloaded may still be shown if you have not installed them.
B009 I believe that 3D Fabric Decorator is available through Smart Update, but it
is not listed when I use Smart Update.
3D Fabric Decorator is only available as a Smart Update if:
•
You purchased a new copy of the full 3D Professional Embroidery System on or after
May 1st 2004.
or
•
You purchased a new copy of the full VIP Professional Embroidery on or after May 1st
2004, and subsequently received a free upgrade to 3D Professional.
PLEASE NOTE: If you purchased the VIP Embroidery System before May 1st 2004, but
received your free upgrade to 3D Professional on or after May 1st 2004, this means your
purchase date is not in the qualifying period. Therefore, you will not be eligible to obtain 3D
Fabric Decorator as a Smart Update.
Thread Colors
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
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7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
3D QuickFont
Listed versions: 7.0; 7.1; 7.2; 7.25
Error Messages
A508 Error message "MyFonts folder is full. You must delete some fonts to make
room for new fonts."
This message appears if there is no room in the MyFonts folder on the Designer SE to
transfer the font you have selected. Delete some fonts, then try again.
B618 Error: "Please select a valid thread."
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This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
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7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
H817 Error message "Incompatible versions of software found. Please run Smart
Update."
This message appears if you attempt to send a font and one of the Designer SE
Communication module, 3D QuickFont or Send To module has an earlier and incompatible
version than the other(s). Ensure your Designer SE is attached to a USB port of your
computer.
Start 3D Configure. On the System tab, click the Smart Update button and follow the onscreen instructions to check for later versions of one of the modules. You must have
registered your machine before using Smart Update.
Font Disks
A501 Error "No disk in drive."
This message will appear when you have checked the Make Disk option, but have not put a
floppy disk in the drive before clicking Next on the Output Options page. Disk creation is
skipped, so if you wanted to create the disk, click Back on the Print Options page, insert a
floppy disk and click Next again.
A502 Error "Font is too large to fit onto one disk. Three font disks will be created,
one for each menu. Continue?"
As you increase the Output Size, the number of stitches required to build each character will
increase. If the characters are very large then the combined number of stitches for all the
characters may mean that the full character set will not fit on a single floppy disk. This
message will appear, allowing you to make a three-disk set.
A503 Error "This font is too big to fit onto one disk, or even onto three disks."
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This message appears when the font is so large and there are so many stitches that it will
not fit onto floppy disks, even when split across three disks. This is most likely to happen with
fonts that are created as Fill + Satin Border. This message will inform you of this situation,
but no floppy disks will be made.
One solution is to create two copies of the font, one as Fill and one as Satin Border and
stitch the Satin Border font over the top of the Fill font. Alternatively, reduce the size at which
the font is generated and try again.
A506 The kerning character < does not work for my Designer I font disk.
Ensure you are using Designer I software version 1.41 or later, as this feature is not
available in earlier versions.
Fonts
A504 I can't select a font that is on my computer.
3D QuickFont is designed to work with Windows TrueType® and OpenType® fonts. 3D
QuickFont does not support Postscript Type 1 fonts. To check Font Properties:
1. Click Start, Control Panel, then select Fonts.
2. Click the desired font to select it.
3. Right-click and select Properties from the menu that appears.
4. Check Type of file. If it is PostScript Metrics or Type 1 Font File it will not work with 3D
QuickFont.
A505 I am having trouble with converting a symbol font to the desired size.
The sizes of the shapes in a symbol font often vary in size within a single font. The size of
converted fonts is set by specifying the height of the uppercase letter A, or whichever symbol
or character occupies its position in the font (ASCII character 65). This may affect your
converted symbols if the symbol at ASCII 65 is a lot smaller or larger than other symbols in
the font. If your symbols convert to unexpectedly small or large sizes, compare the symbols
by selecting the font in a word processor and typing on your keyboard. Type in A and some
other letters to see how the corresponding shapes differ in size from the shape for A.
Alternatively, type in some letters in a normal font then select the letters and change them to
the required symbol font.
There is a free word processor called WordPad supplied with all versions of Windows® from
Windows® 95 onwards.
A507 Error "<i>stitch type</i> requires an output size of between "<i>xx</i> and
"<i>yy</i> mm"
This message will appear when you try to set the Output Size too low or too high for the
chosen Stitch Type. Change the Output Size accordingly.
Send To Designer SE
A508 Error message "MyFonts folder is full. You must delete some fonts to make
room for new fonts."
This message appears if there is no room in the MyFonts folder on the Designer SE to
transfer the font you have selected. Delete some fonts, then try again.
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H212 My Designer SE is not connected to my computer. How do I transfer a font
to my Designer SE?
Use a USB Embroidery Stick to transfer the .vf3 font file to your Designer SE. When creating
the font, ensure that Designer SE and the Save Font File options are selected on the Output
Options page. Make a note of the location where the font file is saved. After it has been
created, use Windows® Explorer to copy the .vf3 file to a USB Embroidery Stick. Insert the
USB Embroidery Stick in your Designer SE and use File Manager to copy the font file to the
MyFonts folder.
H817 Error message "Incompatible versions of software found. Please run Smart
Update."
This message appears if you attempt to send a font and one of the Designer SE
Communication module, 3D QuickFont or Send To module has an earlier and incompatible
version than the other(s). Ensure your Designer SE is attached to a USB port of your
computer.
Start 3D Configure. On the System tab, click the Smart Update button and follow the onscreen instructions to check for later versions of one of the modules. You must have
registered your machine before using Smart Update.
Thread Colors
B617 The Yli thread ranges are no longer available in Color Selection or Thread
Manager.
This can happen when you install the 3D Embroidery System 7.2 Update. Use Smart Update
to obtain the latest Thread Database Update.
If a Security Warning appears, click Run to go ahead and run the update program.
To install the update when the WinZip Self-Extractor appears, click the Unzip button, then
click OK, then click Close.
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
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4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
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4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Transferring Files
H212 My Designer SE is not connected to my computer. How do I transfer a font
to my Designer SE?
Use a USB Embroidery Stick to transfer the .vf3 font file to your Designer SE. When creating
the font, ensure that Designer SE and the Save Font File options are selected on the Output
Options page. Make a note of the location where the font file is saved. After it has been
created, use Windows® Explorer to copy the .vf3 file to a USB Embroidery Stick. Insert the
USB Embroidery Stick in your Designer SE and use File Manager to copy the font file to the
MyFonts folder.
3D Organizer
Listed versions: 7.0; 7.1; 7.2; 7.25
Browse Files
R019 I can’t see some of my embroidery files in the Thumbnail Pane, even
though I can see them listed in the folder in Windows® Explorer.
Embroidery files that are corrupt or invalid will be ignored by 3D Organizer. For instance, a
text file that has been renamed so it has a .vp3 extension is not a valid embroidery file so it
will be ignored.
Try using View, Refresh to see files that have been added to the current folder.
The file type may have been deselected from the File Types tab in Preferences. Try the
following:
1. Open 3D Organizer.
2. Browse to the folder containing the files.
3. Click on the Preferences icon on the Edit toolbar.
4. Click on the File Types tab.
5. Click on the "Select All Embroidery" button.
6. Click OK to close the Preferences dialog. All valid embroidery files will be shown.
The embroidery file may not be included by the settings on your Filter tab of Preferences. Try
the following:
1. Open 3D Organizer.
2. Browse to the folder containing the files.
3. Click on the Preferences icon on the Edit toolbar.
4. Click on the Filter tab.
5. Ensure that the Maximum Hoop size setting is set to None and that both checkboxes are
unticked.
6. Click OK. This will clear all filters on the showing of embroideries.
If the embroidery is still not shown, use the Search facility to try to find the embroidery file. It
may be possible that you may have unknowingly moved the embroidery file from its original
location.
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If you are still not able to see the required embroidery, use Windows Explorer to ensure that
the files that you expected are still in this location. Also check the Recycle Bin.
R020 The other folders collapse when I click a folder to browse its contents.
In the Folder pane, you can use the + signs to expand the folders without selecting them to
browse their contents. However, when you click a folder to browse it, all other expanded
folders are collapsed automatically. If desired, you can use the + signs to expand them
again.
R023 I can’t see some of my picture files in the Thumbnail Pane, even though I
can see them listed in the folder in Windows® Explorer.
Picture files that are corrupt or invalid will be ignored by 3D Organizer. For instance, a text
file that has been renamed so it has a .jpg extension is not a valid JPEG picture file so it will
be ignored.
Try using View, Refresh to see files that have been added to the current folder.
The file type may have been deselected from the File Types tab in Preferences. Try the
following:
1. Open 3D Organizer.
2. Browse to the folder containing the files.
3. Click on the Preferences icon on the Edit toolbar.
4. Click on the File Types tab.
5. Click on the "Select All Pictures" button.
6. Click OK to close the Preferences dialog. All valid picture files will be shown.
If the picture is still not shown, use the Search facility to try to find the picture file. It may be
possible that you may have unknowingly moved the picture file from its original location.
If you are still not able to see the required picture, use Windows Explorer to ensure that the
files that you expected are still in this location. Also check the Recycle Bin.
R029 I cannot see the contents of my connected Designer SE.
It is not possible to browse the contents of a Designer SE from a computer. This means that
Designer SE Communication will not browse a connected Designer SE. Use File Manager on
the Designer SE to browse both the embroidery machine and your computer.
R030 I have some Zip files containing embroideries, but I am unable to browse
inside the Zip files with 3D Organizer.
This can happen if you have any Zip files made with the WinRar file compression utility,
because WinRar creates Zip files that are not compatible with 3D Organizer.
You may be able to use WinZip [http://www.winzip.com/] to extract the contents of a Zip file
created with WinRar.
Changing Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
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The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
Converting Files
G006 How do I convert a batch of embroideries to another embroidery file
format?
Use Convert to Embroidery in 3D Organizer. First select the embroideries that are to be
converted.
Embroideries may be converted fromany of the following formats:
•
Brother/Babylock/Bernina PEC (.pec), Brother/Babylock/Bernina PES (.pes version
2,3,4,5,6), Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff (.vp3 and .vip),
Husqvarna (.hus, .shv and .dhv), Janome (.jef and .sew), Melco (.exp), Pfaff (.pcs),
Tajima (.dst) and Toyota (.10*)
Embroideries can be converted toany of the following formats:
•
Brother/Babylock/Bernina PEC (.pec), Brother/Babylock/Bernina PES (.pes version 2 or
6), Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff (.vp3 and .vip), Husqvarna
(.hus), Janome (.jef and .sew), Melco (.exp), Pfaff (.pcs), Tajima (.dst) and Toyota (.10*)
A selection of embroideries converted at the same time is saved in the same folder.
R004 "Conversion is not possible for the selected file format."
This message appears if you attempt to convert a picture or Zip file to an embroidery file
format, or to convert a Zip file to a picture. Use only embroidery files for conversion to
embroidery file formats.
R005 Error: "Unable to open file."
This message appears when converting files if a file you are attempting to convert is no
longer available. For example, if the file was on a floppy disk and the floppy disk has been
removed. In this situation, replace the floppy disk.
R006 Error: "Unable to create file."
This message appears when converting files if there is a problem with the target location for
a file. For example, when saving converted files to removable media (such as a floppy disk
or CD) and the media is removed part way through the conversion process, or if a target file
is read-only so it may not be overwritten. Make sure the target location is accessible.
R007 Error: "Unable to create folder" when converting files.
When converting files, you can type in a folder name to create one new folder and you will be
prompted to create the new folder. This message will then appear if the folder name contains
characters that may not be used for folder names (such as quotes, other punctuation marks,
etc.), more than one new folder would be created or you have attempted to create a folder in
a location that may not be used (such as an empty floppy drive). Ensure the folder name and
location are correct.
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Desktop Background
R022 Nothing happens when I use any of the Set As Desktop Background
options.
This happens when you have Internet Explorer 5.0 or 5.5 installed and you have the View As
Active Desktop options selected on the Web tab of Display Properties. Right-click anywhere
on your Desktop Background, select Properties, click the Web tab, click View As Active
Desktop so it is unchecked and click OK. You will now be able to use the Set As Desktop
Background options.
Error Messages
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
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Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
R027 Error "MyDesigns folder is full. You must delete some designs or folders to
make room for designs."
This message appears if there is no room in the MyDesigns folder on the Designer SE to
transfer the embroideries you have selected. Delete some embroideries, then try again.
R028 Error "Too many designs have been selected. Only the first 100 will be
transferred."
This message appears if more than 100 designs are selected. Click OK to transfer the first
100 embroideries to your Designer SE, or Cancel to change the selection before transferring
the embroideries.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
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obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
HTML Wizard
R014 "The HTML Wizard is busy. Please wait until processing is finished, then try
again."
If you have selected some embroidery files, then started to Create HTML, then selected
more files and selected Create HTML again, this message will appear. Once the first set of
files have been processed, you will be able to continue.
R024 How do I publish the HTML pages I made with the HTML Wizard on the
home page for my personal website?
Before you can begin, you will need instructions from your Internet Service Provider (ISP) on
how you should upload files to your personal website. We are unable to provide instructions
on uploading because the procedure is not the same for all ISPs. Your ISP will also tell you
the home page address for your personal website. These instructions assume you are
making a standalone website using only the files generated by the HTML Wizard.
The term uploadrefers to copying files from your computer upto another computer. This is
the opposite of download, where you copy files from another computer downto your
computer.
If you already have a personal website, you may need to consider how to integrate the HTML
pages into your website. Such information is beyond the scope of this FAQ.
The files generated by the HTML Wizard are stored in C:\3DEmbroidery\HTML (this
assumes that you are using the default installation folder C:\3DEmbroidery). Within the
HTML folder is a file called 'index.htm'. This is the entry point into the collections you have
created with the HTML Wizard. Each collection is stored in a sub-folder of the HTML folder,
named according to the collection names you have used.
When you upload the HTML pages, you should transfer the 'index.htm' file and all the subfolders. Upload them so that they stay organized the same way. Do not upload the HTML
folder itself.
Once the files are uploaded, you can test the result by entering your personal website
address into your browser. The file 'index.htm' is automatically detected and loaded by the
browser and you will see your collections are now online for your friends and family to see.
R025 Can I use the HTML Themes on my Windows® Desktop?
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The HTML Themes are only for use with the 3D Organizer HTML Wizard. They provide a
variety of different looks to the HTML pages you can create. They are not Windows®
Desktop Themes.
Installation and CD
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G602 The programs are not being installed to the correct folder
The installation program will by default put the embroidery system onto drive C:.
The drive letter that the embroidery system will install to is shown during the install and can
be changed by the user.
The drive or partition that the embroidery system is installed to will make no difference to its
operation.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
Managing Files
R021 When I use Cut or Copy on the Edit menu, I am not sure if I will copy the
folder or thumbnail selection.
The item that is Cut or Copied will depend on whether the Folder pane or Thumbnail pane is
selected, as indicated by which item is highlighted.
Managing Folders
R012 Error: "Unable to create folder."
This message will appear if you try to create a new folder and it would be a duplicate folder
name, if there is not enough room on the chosen drive or if the drive is write-protected, for
example a CD or floppy disk. Ensure the folder name and location are correct.
Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
G425 I have a very large embroidery in the clipboard block. How do I remove it?
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Copy a small embroidery or a few stitches. This will replace the current contents of the
clipboard block.
Alternatively, select and copy a small amount of text (highlight the text and press Ctrl+C on
the keyboard). The clipboard block will go blank when you do this.
Do not use the Print Screen key to clear the clipboard. This does make the clipboard block
go blank. However, Print Screen takes a snapshot of whatever is currently displayed on your
computer screen and places it in the clipboard as a picture. This is likely to be larger than
any embroidery you may copy, and may cause additional difficulties if you are having
memory problems.
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
G603 I do not have the 3D Embroidery System logos beside each file in Windows
Explorer
Your icon association is set up during installation. You will have to re-install.
Opening the Program
R001 Error: "3D Organizer requires a color palette of High Color (16 bit) or
higher."
This message appears when attempting to open 3D Organizer if your computer is set to a
display of 256 colors or less. Reset the display as follows.
1. Right-click on the desktop and a shortcut menu appears.
2. Click on Properties and a dialog box appears.
3. Click the Settings tab.
4. Change Color quality to High Color (16 bit) or higher using the drop-down menu.
5. Click Apply, and allow your computer to restart if required.
Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
R026 Error message "Minimum Stitch Count is greater than Maximum Stitch
Count. Please adjust."
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If the Minimum Stitch Count is greater than Maximum Stitch Count then no files will be
displayed as thumbnails. Change the Minimum Stitch Count to be less than the Maximum
Stitch Count. Alternatively, deselect one checkbox.
Printing
R013 "No embroidery available to print."
This message will appear if you attempt to Print or Print Preview when you have no
embroidery files selected. Select an embroidery file type, then try again.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Saving Embroideries
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
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Screen Appearance
G417 I wish to change the background color for the work area and the Real Size
window
Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
R015 Some of the icons in the Toolbar are 'grayed out'.
Certain icons (for example, Cut, Copy and Paste) are only highlighted once a folder or file is
selected on the 3D Organizer screen.
R016 I wish to change the background color for the thumbnails and Real Size
window.
Use 3D Configure to alter the background color. 3D Configure may also be used to turn the
texture on or off.
Searching
R008 "The specified folder does not exist. Please adjust."
This message will appear when you try to Search if you entered a folder in the Look in box
that does not exist. Edit the folder name and try again.
R009 "Minimum Stitch Count is greater than Maximum Stitch Count. Please
adjust."
If the Minimum Stitch Count is greater than Maximum Stitch Count then no files will be found
by the Search. Change the Minimum Stitch Count to be less than the Maximum Stitch Count.
Alternatively, deselect one checkbox.
R010 "Date From is later than Date To. Please adjust."
If the Date From is later than Date To then no files will be found by the Search. You will not
be able to Search until you adjust the dates appropriately.
R011 "Folder not found. Search Results."
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This message appears if you attempt to select and Go to the Search Results folder from the
Address bar. After a Search, the Search Results folder will be shown in the drop-down list of
previous Addresses. However, the Address bar may not be used to return to the Search
Results. Click the Search Results folder at the bottom of the folder list in the Folder pane
instead.
Send To d-Card Reader/Writer Unit
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
Send To Designer SE
R027 Error "MyDesigns folder is full. You must delete some designs or folders to
make room for designs."
This message appears if there is no room in the MyDesigns folder on the Designer SE to
transfer the embroideries you have selected. Delete some embroideries, then try again.
R028 Error "Too many designs have been selected. Only the first 100 will be
transferred."
This message appears if more than 100 designs are selected. Click OK to transfer the first
100 embroideries to your Designer SE, or Cancel to change the selection before transferring
the embroideries.
Sending Files to Machines
G422 I cannot send a file to an embroidery machine
Click the 3D Configure icon to start 3D Configure. This will allow you to adjust the Send 1
and Send 2 options for your embroidery machine.
Thread Colors
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
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location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
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1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Transferring Files
R027 Error "MyDesigns folder is full. You must delete some designs or folders to
make room for designs."
This message appears if there is no room in the MyDesigns folder on the Designer SE to
transfer the embroideries you have selected. Delete some embroideries, then try again.
R028 Error "Too many designs have been selected. Only the first 100 will be
transferred."
This message appears if more than 100 designs are selected. Click OK to transfer the first
100 embroideries to your Designer SE, or Cancel to change the selection before transferring
the embroideries.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
Using the Program
R002 "Warning. 5,000 files have been found. Program performance may be
affected. Do you wish to continue?"
This message appears if 5,000 files are found by a Search or in a single folder. Click Yes to
continue listing more files. Click No to stop and only show the 5,000 files found so far. Click
Cancel to stop and clear the Thumbnail Pane so that no files are shown.
R003 Error: "15,000 files have been found. No more files will be displayed. To see
other files, move to a different folder or change the search criteria."
This message appears if 15,000 files are found by a Search or in a single folder. 3D
Organizer will stop displaying additional files. If you have been making a search, change the
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Look in: folder or add more information to refine the search criteria. If you are browsing a
folder, copy some files to another location.
Viewing Files
R017 Thumbnails are taking a long time to appear on my computer.
You can increase the speed for showing thumbnails by displaying 2D thumbnails. Go to
Thumbnail Preferences and make sure that 3D Thumbnails is not checked. If desired, you
may also turn off the textured background in 3D Configure for faster browsing.
R018 I cannot select a Zip file to see its contents.
This happens when a Zip file is stored within another Zip file. 3D Organizer will not browse
the contents of a Zip file if it is stored within another Zip file. Use Copy, Copy To Folder or
Move To Folder to place the Zip file in a location where you will be able to browse its
contents.
R029 I cannot see the contents of my connected Designer SE.
It is not possible to browse the contents of a Designer SE from a computer. This means that
Designer SE Communication will not browse a connected Designer SE. Use File Manager on
the Designer SE to browse both the embroidery machine and your computer.
R030 I have some Zip files containing embroideries, but I am unable to browse
inside the Zip files with 3D Organizer.
This can happen if you have any Zip files made with the WinRar file compression utility,
because WinRar creates Zip files that are not compatible with 3D Organizer.
You may be able to use WinZip [http://www.winzip.com/] to extract the contents of a Zip file
created with WinRar.
Zip Files
R030 I have some Zip files containing embroideries, but I am unable to browse
inside the Zip files with 3D Organizer.
This can happen if you have any Zip files made with the WinRar file compression utility,
because WinRar creates Zip files that are not compatible with 3D Organizer.
You may be able to use WinZip [http://www.winzip.com/] to extract the contents of a Zip file
created with WinRar.
R031 I am unable to browse inside or create zip files in 3D Organizer.
Use Smart Update to obtain the Polar Zip Upgrade. After installing this update, you will be
able to browse and create zip files in 3D Organizer.
See FAQ #B008 for instructions on how to use Smart Update
General
Listed versions: Not Applicable
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Converting Files
G006 How do I convert a batch of embroideries to another embroidery file
format?
Use Convert to Embroidery in 3D Organizer. First select the embroideries that are to be
converted.
Embroideries may be converted fromany of the following formats:
•
Brother/Babylock/Bernina PEC (.pec), Brother/Babylock/Bernina PES (.pes version
2,3,4,5,6), Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff (.vp3 and .vip),
Husqvarna (.hus, .shv and .dhv), Janome (.jef and .sew), Melco (.exp), Pfaff (.pcs),
Tajima (.dst) and Toyota (.10*)
Embroideries can be converted toany of the following formats:
•
Brother/Babylock/Bernina PEC (.pec), Brother/Babylock/Bernina PES (.pes version 2 or
6), Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff (.vp3 and .vip), Husqvarna
(.hus), Janome (.jef and .sew), Melco (.exp), Pfaff (.pcs), Tajima (.dst) and Toyota (.10*)
A selection of embroideries converted at the same time is saved in the same folder.
Demos and Documentation
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
Downloading Files
B003 When I use Smart Update, some of the updates I have downloaded are still
shown.
Smart Updates you have downloaded may still be shown if you have not installed them.
Simply downloading a Smart Update does not automatically install it on your computer. After
downloading a Smart Update, find the file where you saved it and double-click it to install.
Error Messages
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
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[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G012 Error "Unable to load graphics conversion filter. Continue with document
conversion? Yes/No"
This message can appear when you open documents from the Technical folder on the CD
that have pictures in them. If you do not have any appropriate word processing facilities,
Windows® will use WordPad to open the technical documents. WordPad is the free word
processor that is provided with Windows®.
Click Yes to continue opening the technical document. The message will appear once for
each picture in the document. The text in the document will be displayed normally, but the
pictures will not be shown.
The technical documents are Microsoft® Word® documents (.doc). If you do not have any
related Microsoft® applications installed, the picture filters that are needed to show the
pictures will not be installed on your computer. However, you can download the free Office
File Converter Pack from the Microsoft® web site. This will allow WordPad to show the
pictures, and will also stop the error message appearing. This can be obtained as follows:
1. In your web browser, go to Microsoft® (www.microsoft.com) [http://www.microsoft.com].
2. In the Search Microsoft box, type "oconvpck.exe" and click Go.
3. In the list of results, click the "Download details: Office File Converter Pack" link.
4. A page will appear that describes how to download and install the Office File Converter
Pack. Read the page and follow the download and installation instructions.
Once the Office File Converter Pack is installed, you will be able to see the pictures in the
technical documents when they are opened in WordPad.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Installation and CD
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
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Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G012 Error "Unable to load graphics conversion filter. Continue with document
conversion? Yes/No"
This message can appear when you open documents from the Technical folder on the CD
that have pictures in them. If you do not have any appropriate word processing facilities,
Windows® will use WordPad to open the technical documents. WordPad is the free word
processor that is provided with Windows®.
Click Yes to continue opening the technical document. The message will appear once for
each picture in the document. The text in the document will be displayed normally, but the
pictures will not be shown.
The technical documents are Microsoft® Word® documents (.doc). If you do not have any
related Microsoft® applications installed, the picture filters that are needed to show the
pictures will not be installed on your computer. However, you can download the free Office
File Converter Pack from the Microsoft® web site. This will allow WordPad to show the
pictures, and will also stop the error message appearing. This can be obtained as follows:
1. In your web browser, go to Microsoft® (www.microsoft.com) [http://www.microsoft.com].
2. In the Search Microsoft box, type "oconvpck.exe" and click Go.
3. In the list of results, click the "Download details: Office File Converter Pack" link.
4. A page will appear that describes how to download and install the Office File Converter
Pack. Read the page and follow the download and installation instructions.
Once the Office File Converter Pack is installed, you will be able to see the pictures in the
technical documents when they are opened in WordPad.
Miscellaneous
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G423 When I close 3D Embroidery all my other modules also close
3D Embroidery is the central module of the 3D Embroidery System. When 3D Embroidery
closes, all other open modules are closed at the same time.
If you have created a new file or made changes in another module, you will be prompted to
save the file before the module closes.
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Product Information
G013 What versions of Windows® is the 3D Embroidery System compatible
with?
The 3D Embroidery System is optimized to run on Windows® XP, and Windows® XP is also
a minimum requirement for the 3D Embroidery System. Therefore, while it may be possible
to install the 3D Embroidery System on previous versions of Windows®, the full functionality
of the 3D Embroidery System may not be available.
G014 Is the 3D Embroidery System compatible with Service Pack 2 for Windows®
XP?
Yes. Service Pack 2 is simply an update for Windows® XP and does not affect compatibility
with the 3D Embroidery System.
Viewing Files
G012 Error "Unable to load graphics conversion filter. Continue with document
conversion? Yes/No"
This message can appear when you open documents from the Technical folder on the CD
that have pictures in them. If you do not have any appropriate word processing facilities,
Windows® will use WordPad to open the technical documents. WordPad is the free word
processor that is provided with Windows®.
Click Yes to continue opening the technical document. The message will appear once for
each picture in the document. The text in the document will be displayed normally, but the
pictures will not be shown.
The technical documents are Microsoft® Word® documents (.doc). If you do not have any
related Microsoft® applications installed, the picture filters that are needed to show the
pictures will not be installed on your computer. However, you can download the free Office
File Converter Pack from the Microsoft® web site. This will allow WordPad to show the
pictures, and will also stop the error message appearing. This can be obtained as follows:
1. In your web browser, go to Microsoft® (www.microsoft.com) [http://www.microsoft.com].
2. In the Search Microsoft box, type "oconvpck.exe" and click Go.
3. In the list of results, click the "Download details: Office File Converter Pack" link.
4. A page will appear that describes how to download and install the Office File Converter
Pack. Read the page and follow the download and installation instructions.
Once the Office File Converter Pack is installed, you will be able to see the pictures in the
technical documents when they are opened in WordPad.
All Modules
Listed versions: Not Applicable
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
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some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Installation and CD
G424 I have installed my 3D Embroidery Software, but I can't see shortcuts to all
the modules. Have they installed correctly?
All modules that you have installed are available on the QuickLink toolbar and QuickLink
menu. The QuickLink toolbar is shown in every module that uses toolbars. It is shown here
for a fully installed 3D Embroidery System:
QuickLink toolbar
In some cases, part of the toolbar may not be fully visible. In this case, the remainder of the
toolbar can be seen by clicking the >> symbol at the right end of the toolbar. This will drop
down a menu of any options that were not visible.
Also notice that the machine accessories are shown only on the Accessories drop-down
menu on the toolbar, or on the Accessories sub-menu of the QuickLink menu.
Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
G423 When I close 3D Embroidery all my other modules also close
3D Embroidery is the central module of the 3D Embroidery System. When 3D Embroidery
closes, all other open modules are closed at the same time.
If you have created a new file or made changes in another module, you will be prompted to
save the file before the module closes.
G424 I have installed my 3D Embroidery Software, but I can't see shortcuts to all
the modules. Have they installed correctly?
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All modules that you have installed are available on the QuickLink toolbar and QuickLink
menu. The QuickLink toolbar is shown in every module that uses toolbars. It is shown here
for a fully installed 3D Embroidery System:
QuickLink toolbar
In some cases, part of the toolbar may not be fully visible. In this case, the remainder of the
toolbar can be seen by clicking the >> symbol at the right end of the toolbar. This will drop
down a menu of any options that were not visible.
Also notice that the machine accessories are shown only on the Accessories drop-down
menu on the toolbar, or on the Accessories sub-menu of the QuickLink menu.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Screen Appearance
B005 I have used Reset All Modules but the existing settings are still being
shown
This will happen if you have a module open when you click Reset All Modules in 3D
Configure. Close all 3D Embroidery System modules, then start 3D Configure and click
Reset All Modules again.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G417 I wish to change the background color for the work area and the Real Size
window
Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
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You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
3D Vision
Listed versions: 7.0; 7.0.5; 7.1; 7.2; 7.25
Acquiring Pictures
V004 Error message "Scanner or camera is in use by another application."
This message will appear when trying to use your scanner or digital camera if another
graphics program is already open that uses the Twain-compliant device. Close 3D Vision
and the other graphics program, then reopen 3D Vision and try again.
V005 Error message "Failure to acquire image due to unknown causes."
This message will appear in certain circumstances when trying to use your scanner or digital
camera, for example if the cable is disconnected during the scan or download. Close 3D
Vision, check the connections to your scanner or digital camera, then reopen 3D Vision and
try again.
V006 "Operation was cancelled."
This message will appear if you cancel acquiring a picture from within the TWAIN application
for your scanner or digital camera.
V007 "Your scanner is no longer available for use. Close this program, plug in
and switch on your scanner, and run this program again."
This error appears if your scanner or digital camera was switched off or disconnected.
V014 My scanner or digital camera is not shown when I try to Select Source, or
the Select Source button is grayed out
The manufacturer of a TWAIN device must provide a Source Manager and a TWAIN Data
source for your device to work with 3D Vision. These will normally be installed when you
install the software and drivers provided with the device. If you have installed a device and it
is not shown in the list then it may not be TWAIN compliant. Refer to the device
documentation and manufacturer for assistance.
Background Viewing
V011 I am trying to load a background Fabric or Garment, but I can’t see the
backgrounds in the folder I have selected to browse
When you are using the Background Wizard to load an existing fabric or garment, the viewer
will only show the type of background you selected on the first page of the wizard. Hence, if
you want to load an existing fabric, you must select fabric in the first page of the wizard.
Similarly, if you want to load an existing garment, you must ensure that garment is selected
in the first page of the wizard.
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Error Messages
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
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3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
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Installation and CD
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
Loading Embroideries
G401 I can't drag and drop embroidery files from the Open dialog box
To drag and drop embroidery files onto the work area, right-click Start, then Explore to start
Windows® Explorer. Then follow the instructions in the online help under Drag and Drop.
G405 Error "Cannot open embroidery."
This message appears if the desired embroidery is not where the module expects it to be, for
example if an embroidery was loaded into the module from a floppy disk, then closed and the
floppy disk removed. The message would appear if you tried to load the embroidery from the
Recent Files list on the File menu.
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G409 Error "Unrecognized file extension" when opening a file
This message appears if you attempt to load a file with an extension that does not belong to
any embroidery file types. For example, it would appear if you tried to drag and drop a .doc
file onto the screen.
G413 Error "Embroidery not created using licensed software."
This message may appear if you attempt to load an embroidery created in third-party
software. Such embroideries may cause unpredictable results.
Loading Pictures
V008 Error message "Could not load picture file."
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This message could appear if the desired picture is not where the program expects it to be,
for example if it was loaded into the program from a floppy disk, then closed and the floppy
disk removed. It could also appear if the file you are attempting to load is corrupt. For
example, it might have an extension such as .bmp or .jpg, yet not be a proper image file.
Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
G425 I have a very large embroidery in the clipboard block. How do I remove it?
Copy a small embroidery or a few stitches. This will replace the current contents of the
clipboard block.
Alternatively, select and copy a small amount of text (highlight the text and press Ctrl+C on
the keyboard). The clipboard block will go blank when you do this.
Do not use the Print Screen key to clear the clipboard. This does make the clipboard block
go blank. However, Print Screen takes a snapshot of whatever is currently displayed on your
computer screen and places it in the clipboard as a picture. This is likely to be larger than
any embroidery you may copy, and may cause additional difficulties if you are having
memory problems.
G601 Whenever I insert my CD it asks if I want to uninstall or modify my software
All 3D Embroidery System Software has an automatic installation whenever the CD is
inserted. The CD detected your software was already installed so you have the options to
uninstall the software or modify the installation. Simply click 'Cancel', and then 'Yes' to
confirm it. Then click 'Finish' to close the installation window. When you use the CD again,
you may hold down the Shift key for 30 seconds when the CD is inserted if you want to
prevent the installation menu appearing.
Printing
V015 I want to see the whole Garment when I print, but only the design is
showing
Printing allows you fit the background or the design to the page. To change this so the whole
garment shows:
1. Click File, Page Setup.
2. Click the drop-down arrow at the end of the Scale box and select Background Zoom To
Fit.
3. Click OK.
4. Make a new print and the whole garment will be shown.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
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[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Saving Embroideries
G402 Error: "Design too large for output file format"
Certain formats are limited to the size of hoop used on their specific embroidery machine, for
example .sew. If you attempt to save a file in this format that is bigger than the largest
available hoop size this message would appear.
G403 I have saved my embroidery as Tajima format, but it now has more colors
If your original embroidery had a stop command in it then this would be replaced by a color
change, thus adding a color for every stop you have in your embroidery. As the Tajima file
format does not have a stop command in its format, it requires the machine operator to
manually enter stops into the machine. If you save or distribute files in Tajima format, then
you must also specify all colors and stops and where they occur in the embroidery.
G404 I have saved an embroidery in .sew format, and two files have been created
Janome software cannot load embroideries with more than 12 colors. If a file to be exported
in .sew format has more than 12 color changes, it will automatically be split into multiple files,
with the last character of the filename "1", "2", and so on.
G410 Error "Unrecognized file extension" when saving a file
This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
S016 Error message "Design has too many stitches for file format."
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There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff
(.pcs) file format. This message appears if the embroidery you attempt to save to this format
exceeds this limit.
Screen Appearance
E056 When I hover the mouse pointer over a color in the color worksheet, part of
the embroidery changes to an unusual color.
This is called "Highlight Selected Color". It allows you to see where each color is used in an
embroidery. For example, if you have several color blocks using the same thread color and
you wish to change the color of a specific section, hover over each color in the worksheet in
turn until the section you require is highlighted.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
G428 The selection outline partly or completely disappears when I move some of
my embroideries.
This can happen two reasons:
•
The embroidery has at least one perfectly vertical or horizontal edge
• The embroidery is composed of very wide satin columns
Embroideries with perfectly vertical or horizontal edges
The selection box around the selected embroidery is drawn using a method to provide
maximum contrast with the background. The outline that shows the shape of the embroidery
is drawn using the same method. When the two lines are in the same place, they cancel
each other out. If the embroidery is a rectangle or a square, the outline may disappear
completely when you move the embroidery. Notice that the scaling, mirror and rotate handles
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are always visible, so you can use these as cues for positioning embroideries where the
edges are not visible.
Wide satin columns
Satin columns that are made of very long stitches may be interpreted as a series of jump
stitches when the outline is detected. Jump stitches are ignored by the outline detection, so
wide satin columns may have no outline, or other stitches overlapping the column may be
outlined instead.
Positioning embroideries with missing outlines
Click and drag the embroidery approximately into position. Use the arrow keys on the
keyboard to nudge the embroidery into its final position without needing to see the outline.
V009 Some of the icons in the Toolbar are 'grayed out'
Certain icons (for example Save As on the Main toolbar and all Edit toolbar icons) are only
highlighted once an embroidery or background is shown on the screen.
V010 I have moved the Color panel and I can't put it back in position
If the Color panel is 'floating' on top of the window, double-click the title bar and the Color
panel will move back to its original position. If the Color panel is docked on the wrong side of
the window, click and drag the title bar to the middle of the right-hand edge of the window
until the outline snaps into position on the right. Release the mouse button and the Color
panel will be dropped into its original position.
V012 The embroidery file I want to work with appears too small on the screen
Make sure the window is maximized by clicking the Maximize icon on the title bar. Click
Zoom To Fit to expand the embroidery so it fills the window or use Zoom In.
V013 I can’t see my glow-in-the-dark or solar reactive threads with Glow Mode
You embroidery must use threads from either the Robison-Anton Moonglow 40 or the Solar
Active Ultra Violet 40 thread ranges to use Glow mode. If you add your own glow-in-the-dark
or solar reactive threads to MyThreads, these will not be recognized by Glow mode.
V016 The control panel is not showing or is in the wrong position in 3D Vision.
If the control panel is visible but in the wrong position, double-click its title bar. If it is still in
the wrong position, click and drag its title bar to move it back to its normal position.
If this does not work, or the control panel is not visible, use Reset All Modules.
Note that Reset All Modules affects all modules in the 3D Embroidery System, so any
changes to settings in each module will be reset. The recent files list on the File menu is also
cleared, but this does not affect any files you have saved.
To use Reset All Modules:
1. Close all 3D Embroidery System modules.
Any modules left open will not be affected by Reset All Modules.
2. Start 3D Configure (on the Start menu, select Start, All Programs, 3D Embroidery
System, 3D Configure).
3. Click the Reset All Modules button.
4. Click OK to reset, then click OK again to clear the confirmation message.
The next time you start 3D Vision, the control panel will be in the correct position.
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Send To d-Card Reader/Writer Unit
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
Sending Files to Machines
G422 I cannot send a file to an embroidery machine
Click the 3D Configure icon to start 3D Configure. This will allow you to adjust the Send 1
and Send 2 options for your embroidery machine.
Thread Colors
B617 The Yli thread ranges are no longer available in Color Selection or Thread
Manager.
This can happen when you install the 3D Embroidery System 7.2 Update. Use Smart Update
to obtain the latest Thread Database Update.
If a Security Warning appears, click Run to go ahead and run the update program.
To install the update when the WinZip Self-Extractor appears, click the Unzip button, then
click OK, then click Close.
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
E056 When I hover the mouse pointer over a color in the color worksheet, part of
the embroidery changes to an unusual color.
This is called "Highlight Selected Color". It allows you to see where each color is used in an
embroidery. For example, if you have several color blocks using the same thread color and
you wish to change the color of a specific section, hover over each color in the worksheet in
turn until the section you require is highlighted.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
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If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
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13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
G419 "The color xx has been found in your database, but the thread color is not
exactly the same."
This message appears if the Thread Range and Color Number of the selected color are
identical to those in your thread database, but some aspect of the color is different. It could
be a different material or weight, or have additional colors as a variegated thread. This could
happen if the design you are attempting to edit was supplied by someone with a different
version of the color, for instance if they have edited it in MyThreads, or if they have a later
version of the thread database.
Use the Import Threads From Embroidery function to add other users’ thread definitions to
your MyThreads database.
1. Select Import Threads from Embroidery in the File Menu and an Open dialog box will
appear.
2. Select the desired .vp3 embroidery file.
3. Click Open and any custom thread definitions that do not appear in your MyThreads will
be added to the end of your MyThreads list.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G420 "Could not find xx in your database. Matching to closest thread in yy."
This message appears if the Thread Range of the selected color is not found in your thread
database. This could happen if the design you are attempting to edit was supplied by
someone with a later version of the thread database.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G421 Error "Databases are corrupt or missing. Cannot edit the thread color."
This message appears if there is a problem with your thread database. You will be unable to
choose a thread color. First close all the modules of the 3D Embroidery System, close down
your computer and restart. If this does not clear the problem, restore a backup database if
you have created one using Thread Manager in 3D Configure. Otherwise, you need a new
version of the thread database. To check for the latest updates for the 3D Embroidery
System, use Smart Update in 3D Configure. Alternatively, you may need to uninstall and
reinstall your 3D Embroidery System software.
V001 Error message "This function is only available in Standard View Mode."
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This message appears if you attempt to change colors when you are viewing the embroidery
in Realistic mode or Glow mode. Editing is only allowed in Standard mode. Switch back to
Standard mode to change colors.
Tutorials
G005 The window remains blank when I try to use the tutorials.
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
G011 What version of Macromedia Flash Player do I need to view the tutorials?
You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the
Macromedia [http://www.macromedia.com] website and download and install the latest
version of the Flash Player.
Using 3D Vision
V001 Error message "This function is only available in Standard View Mode."
This message appears if you attempt to change colors when you are viewing the embroidery
in Realistic mode or Glow mode. Editing is only allowed in Standard mode. Switch back to
Standard mode to change colors.
V002 Error message "Can't create more than 5 Appliqué layers."
This message appears if you already have 5 appliqué areas and you try to add another one.
3D Vision allows a maximum of 5 appliqué areas to be placed.
V003 Error message "Fabric tile size too big for program. Please check
measurements and re-enter Length. Line length *** is acceptable.
Alternatively, go back through the Wizard and use this picture as a
Garment."
This message will appear if you attempt to make a fabric swatch (tile) that is higher or wider
than 300mm. This can happen, for instance, if you crop the picture to make a narrow strip of
fabric and you enter a measurement across the shortest side that would then make the long
side longer than 300mm. It could also happen if you enter a large measurement for a line
that is only placed across a small part of the picture. You will need to do one of the following:
•
Redraw the measurement line and re-enter a shorter length value, as indicated by the
acceptable range of values.
•
Go Back and change the crop area to leave a smaller piece of the fabric.
•
Go Back and make a garment background from the original picture.
Viewing Files
V001 Error message "This function is only available in Standard View Mode."
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This message appears if you attempt to change colors when you are viewing the embroidery
in Realistic mode or Glow mode. Editing is only allowed in Standard mode. Switch back to
Standard mode to change colors.
Working with Embroideries
V012 The embroidery file I want to work with appears too small on the screen
Make sure the window is maximized by clicking the Maximize icon on the title bar. Click
Zoom To Fit to expand the embroidery so it fills the window or use Zoom In.
V013 I can’t see my glow-in-the-dark or solar reactive threads with Glow Mode
You embroidery must use threads from either the Robison-Anton Moonglow 40 or the Solar
Active Ultra Violet 40 thread ranges to use Glow mode. If you add your own glow-in-the-dark
or solar reactive threads to MyThreads, these will not be recognized by Glow mode.
Hardware
Listed versions: Not Applicable
d-Card Reader/Writer Unit
H006 I only have USB 2.0 ports on my computer. Will the dongle and other USB
devices work with USB 2.0?
The dongle and all our other USB devices work with USB 2.0 ports.
H007 My dongle or other USB device has already been installed, but the Found
New Hardware wizard is installing it again
This can happen if you unplug your dongle or other USB device and then plug it back into a
different USB port. When this happens, it is detected as a new hardware item and the driver
is installed on the alternative USB port. Wait for the hardware wizard to finish installing the
driver, then continue using the software as usual.
H209 The USB d-Card Reader/Writer does not function properly with a Toshiba
portable computer
There have been problems when trying to use the d-Card Reader/Writer on Toshiba Satellite
or Satellite Pro laptop computers with early versions of the USB ports. The best way to avoid
any problems is to install a second port by adding a PC-Card with one or two USB ports.
H210 Why does my USB Reader/Writer or dCard Reader/Writer require the
drivers reinstalling every time I restart my computer?
This is only known to occur on some computers that use the SIS7001 USB Host Controller.
This does not occur with all computers using the SIS7001 USB Host Controller. This can
affect other USB devices in a computer where this is happening.
This happens because the drivers for the device are ‘lost’ when the computer is restarted.
The affected USB devices will start working again if you reinstall the drivers in the Device
Manager, accessed via the System icon in the Control Panel. This step would be necessary
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each time the drivers are 'lost', so it is possible that this would be required each time the
computer is restarted.
Alternatively, obtain and install a PCI USB add-in card that does not use the SIS7001 USB
Host Controller chip set.
Dongle
H002 Error "None of your installed software requires the dongle activation
process." when I try to activate my dongle for my 3D Professional
Embroidery System
The dongle for the 3D Professional Embroidery System is already fully activated. Therefore,
it not necessary to activate it online.
H006 I only have USB 2.0 ports on my computer. Will the dongle and other USB
devices work with USB 2.0?
The dongle and all our other USB devices work with USB 2.0 ports.
H007 My dongle or other USB device has already been installed, but the Found
New Hardware wizard is installing it again
This can happen if you unplug your dongle or other USB device and then plug it back into a
different USB port. When this happens, it is detected as a new hardware item and the driver
is installed on the alternative USB port. Wait for the hardware wizard to finish installing the
driver, then continue using the software as usual.
Downloading Files
H213 I am unable to update my Designer SE machine software with Smart
Update.
This may be caused by one of the following:
•
You have not registered your Designer SE
•
You have registered your Designer SE, but your Designer SE is not currently connected
and communicating with your computer
•
You have registered your Designer SE, but you have installed version 7.0 or 7.05 3D
Embroidery System software since registering your Designer SE
•
You do not have an internet connection
• You already have the latest software installed on your Designer SE
Each of these situations is described in the following sections.
Registering your Designer SE
All of the following steps must be completed to register your Designer SE (skip any steps
that you have already completed):
1. Install the 3D Embroidery System software on the Designer SE support CD.
2. If you did not do so during the software installation, use the supplied USB cable to
connect your Designer SE to your computer and switch on the Designer SE.
3. If the computer asks for the driver to be installed, ensure you have the Designer SE
Support CD in your computer. Follow the on-screen instructions to install the driver
automatically.
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If you have Windows XP with Service Pack 2 installed, select the 'No, not this time'
option when you are asked to connect to Windows Update on the first screen.
4. Ensure the Designer SE Communication utility is communicating with the Designer SE.
The icon in the System Tray on the computer screen should be a white embroidery
machine like this:
Designer SE Icon white
If there is no icon or it appears to be red, see the section below on ensuring communication
with your Designer SE.
5. If you are not already connected to the internet, connect now.
6. Run 3D Configure.
7. Click the Register button.
8. Click Yes when asked if you want to register online.
9. Follow the online registration procedure. Your machine will be listed in the registration
summary.
10. If you wish, you can now get the Designer SE update immediately. Click the button at the
bottom of the summary page that allows you to 'Continue with Smart Update'.
11. Download and install the update on your Designer SE.
Ensuring you have Communication between your Designer SE and your Computer
Communication between your Designer SE and your computer must be working in order to
be able to obtain the Designer SE software update with Smart Update. You can verify this by
checking the System Tray on the computer monitor to see if the Designer SE
Communication is present. If communication is established, the icon will be a small white
sewing machine like this:
Designer SE Icon white
There are two ways to further verify that communication is working correctly:
•
Double-click the Designer SE Communication icon and the Designer SE Communication
dialog box will appear. Click the Machine Information button to see the machine software
numbers and ID number.
Designer SE Machine Info dialog
•
On the Designer SE, browse for embroidery files on your computer. (In Designer SE
Communication, you must have shared at least one drive that contains embroidery files
to use this feature.)
Both of these will only work if communication is correctly established.
No icon
If there is no icon, this means that the Designer SE Communication function is not running.
This may be because you have un-checked the Start Automatically option or you have
simply closed the Designer SE Communication function. To restart Designer SE
Communication and enable the Start Automatically feature:
1. Start 3D Configure.
2. Click the Send 1 or Send 2 tab.
3. Click the Designer SE Communication button. The icon will appear in the system tray.
Note that if you have now established communication with your Designer SE, you can go
ahead and use Smart Update.
4. Right-click the icon in the system tray and a menu will appear.
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5. Click the Start Automatically option if it is un-checked. The menu will close.
Designer SE rt-click menu
6. Right-click the icon again to confirm that the Start Automatically option is checked.
7. Click anywhere on the desktop to close the menu without taking any further action. The
Designer SE Communication will now appear in the System Tray when your computer
starts, and communication with your Designer SE will be automatically established when
it is correctly connected and switched on.
Red icon
When the Designer SE Communication function is running, but there is no communication
with your Designer SE, the icon will have a red circle with a line across it.
Designer SE Icon red
This shows that communication has stopped. This will happen when:
•
The Designer SE is switched off.
•
The USB cable is disconnected at either the computer or the Designer SE.
• The driver is not installed on the USB port in use.
When a USB device is disconnected and plugged into a different USB port, the computer
may need to re-install the driver. If you cancel or exit this process before it is complete, then
the driver will not be correctly installed on that particular USB port. Therefore, if the computer
asks for a driver to be installed when you switch the Designer SE to a different USB port,
follow the on-screen instructions to install the drivers automatically. You will need the
Designer SE Support CD for this.
If you have Windows XP with Service Pack 2 installed, select the 'No, not this time' option
when you are asked to connect to Windows Update on the first screen.
If you have interrupted the driver installation so that the driver is not correctly installed on the
USB port you are currently using, leave the Designer SE switched on and connected to that
USB port, then restart your computer. When the computer restarts, the Designer SE will be
detected again as new hardware, allowing you to install the driver correctly.
Communication Established
When communication is correctly established, ensure you are registered. You can run the
registration process as often as you like. This has no effect unless you have something new
to register. You can now use Smart Update to get your Designer SE update.
Version 7.0 or 7.05 3D Embroidery System software was installed after registering
your Designer SE
You will need to re-run the installation on the Designer SE support CD and use the Repair
option, then try Smart Update again.
1. Put the Designer SE Support CD in your computer.
2. The installation process should start (if it does not, browse to the CD and double-click the
Setup.exe file).
3. After the startup screens have displayed, you will be given the options to Modify,
Remove or Repair the installation.
4. Select the Repair option and click Next.
5. When the repair installation has finished, try Smart Update again.
No internet connection
An internet connection is required for Smart Update. However, you can take your Designer
SE to your dealer to be updated.
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If you have not already registered your Designer SE, do this first by using a printed
registration form. Click Register in 3D Configure and click No when prompted to register
online. Fill in the registration details, then print the registration form and send it to the
address on the last page of the print out.
Latest software is already installed
The download page for Smart Update will only show items that you have not installed. This is
because Smart Update checks the versions of the software installed on your Designer SE
and the 3D Embroidery System software installed on your computer. After downloading an
update, you must run it to install it. After this, Smart Update will detect that it has been
installed. If your Designer SE and 3D Embroidery System already have all the updates
installed, there is no need for you to download any updates so nothing is shown on the
Smart Update page.
Drivers
H210 Why does my USB Reader/Writer or dCard Reader/Writer require the
drivers reinstalling every time I restart my computer?
This is only known to occur on some computers that use the SIS7001 USB Host Controller.
This does not occur with all computers using the SIS7001 USB Host Controller. This can
affect other USB devices in a computer where this is happening.
This happens because the drivers for the device are ‘lost’ when the computer is restarted.
The affected USB devices will start working again if you reinstall the drivers in the Device
Manager, accessed via the System icon in the Control Panel. This step would be necessary
each time the drivers are 'lost', so it is possible that this would be required each time the
computer is restarted.
Alternatively, obtain and install a PCI USB add-in card that does not use the SIS7001 USB
Host Controller chip set.
Error Messages
H206 Embroideries that should work on the Designer I are rejected or appear
corrupt
Can also give the error message 'Wrong hoop for embroidery, change hoop and restart' on
the Designer I display.
Some conversion programs, such as Buzztools version 3.00 and below (Buzztools have
fixed this bug for version 3.01 upwards) produce corrupt HUS files when converting files from
other formats. The nature of these corrupt files is that the information stored that specifies
the height, and the width of the embroidery is incorrectly encoded in the HUS file by these
third-party conversion programs.
A standard way to get around the problem is to load the corrupt embroidery into 3D
Embroidery, click Center Design and then resave the embroidery; this fixes the corrupt file.
An alternative method, particularly if you have many embroideries causing this error, is to
load the corrupt embroideries into Disk Manager in the standard way. Then 'Multi-Save' the
files (choose File, then Multi-Save) into a new folder. (You can automatically create a new
folder by typing it into the dialog-box that appears after choosing Multi-Save). Then reload
the fixed files and proceed as normal.
H207 My Designer I keeps telling me my design is too big for the hoop regardless
of what hoop I use or where the design is placed
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Some corrupt files cause this error, but appear okay on the screen. Open the file in 3D
Embroidery, click Center Design and then use Save As to save over the corrupt file. Then try
using Send 1, Send 2 or Disk Manager again to transfer the file to floppy disk for your
Designer I.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Loading Embroideries
H214 How are embroideries saved from the Designer SE Interactive Designer
screen?
Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer SE
Interactive Designer screen. All embroideries and lettering currently on the screen are saved
in the .vp3 file. Files can be saved to the Designer SE memory, to a connected USB
Embroidery Stick or a connected computer.
Thread Colors
If a file that does not have full thread definitions is loaded on the Interactive Designer screen
and then saved in .vp3 format, colors may be saved with only the RGB value. If the file is
later opened in the 3D Embroidery System, attempting to change such a thread color will
give the message that it is undefined: "Could not find the chosen thread in your database.
Matching to closest thread in yy". It will be automatically converted to the nearest thread
color in the Import Thread Range (yy) set in 3D Configure.
Embroidery Positions
The positions of embroideries in the currently selected hoop are also saved in the .vp3 file.
When the embroidery is re-opened on the Interactive Designer screen, the positions are
restored. However, the positioning is different than the 3D Embroidery System. When an
embroidery (.vp3) saved from the Designer SE is loaded in 3D Embroidery, it will be
positioned so that the start of the embroidery is in the center of the hoop.
On the Designer SE, the embroidery positions are restored when a .vp3 is loaded, as shown
here:
A .vp3 on Interactive Designer screen
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(The cross was added to show the center of the hoop. It is not shown on the Interactive
Designer screen.)
In 3D Embroidery, the .vp3 is loaded so that the start point is in the center of the hoop, as
shown here:
A .vp3 in 3D Embroidery
Miscellaneous
H205 Can I store other files on a Designer I disk?
Though it is possible to store other files on the same disk, we do not recommend it. If you
keep one or two blank disks just for sending designs to the Designer I, then they can be used
just like the cards for the #1+/Orchidea and Rose.
H206 Embroideries that should work on the Designer I are rejected or appear
corrupt
Can also give the error message 'Wrong hoop for embroidery, change hoop and restart' on
the Designer I display.
Some conversion programs, such as Buzztools version 3.00 and below (Buzztools have
fixed this bug for version 3.01 upwards) produce corrupt HUS files when converting files from
other formats. The nature of these corrupt files is that the information stored that specifies
the height, and the width of the embroidery is incorrectly encoded in the HUS file by these
third-party conversion programs.
A standard way to get around the problem is to load the corrupt embroidery into 3D
Embroidery, click Center Design and then resave the embroidery; this fixes the corrupt file.
An alternative method, particularly if you have many embroideries causing this error, is to
load the corrupt embroideries into Disk Manager in the standard way. Then 'Multi-Save' the
files (choose File, then Multi-Save) into a new folder. (You can automatically create a new
folder by typing it into the dialog-box that appears after choosing Multi-Save). Then reload
the fixed files and proceed as normal.
Product Information
H208 What hardware do I need for my machine?
To be able to send designs to your machine you will need:
Rose #1+ / Orchidea
•
Reader/Writer unit for USB port (part number 412 7219-01)
• or Reader/Writer unit for parallel port (part number 412 6007-02 *)
Designer II
• d-Card Reader/Writer unit (part number 412 6278-01)
Designer I
• 3.5" floppy disk drive for your computer
* This part number is for the US only. For other countries please contact your local dealer Husqvarna Viking Dealer Locator [http://www.sew.husqvarna.se/dealers.htm].
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Reader/Writer Unit
H006 I only have USB 2.0 ports on my computer. Will the dongle and other USB
devices work with USB 2.0?
The dongle and all our other USB devices work with USB 2.0 ports.
H007 My dongle or other USB device has already been installed, but the Found
New Hardware wizard is installing it again
This can happen if you unplug your dongle or other USB device and then plug it back into a
different USB port. When this happens, it is detected as a new hardware item and the driver
is installed on the alternative USB port. Wait for the hardware wizard to finish installing the
driver, then continue using the software as usual.
Reading from a Card
H203 I can’t use my programmable card properly with my Reader/Writer unit.
There are now two Reader/Writer units: Parallel and USB. The USB Reader/Writer is
provided with a 512kB Programmable Embroidery Card, and additional 512kB
Programmable Embroidery Cards can be bought separately. The USB Reader/Writer can
readfrom any Embroidery Card, including the smaller Programmable Embroidery Cards, but
it can only write(save designs) to a 512kB Programmable Embroidery Card. A Parallel
Reader/Writer may not use 512kB Programmable Embroidery Cards.
Reading from a Disk
H204 Does the Designer I use standard floppy disks?
The Designer I uses standard 1.44 MB floppy disks. They are used in the same way the
cards are used on the #1+/Orchidea and Rose. To send an embroidery directly to a disk from
any part of the 3D Embroidery System, ensure the Designer I is selected for Send 1 or Send
2 in 3D Configure. Alternatively, use 3D Disk Manager to read disks and send multiple
embroideries to disks. A disk with one or more embroideries on it is placed in the Designer I.
H205 Can I store other files on a Designer I disk?
Though it is possible to store other files on the same disk, we do not recommend it. If you
keep one or two blank disks just for sending designs to the Designer I, then they can be used
just like the cards for the #1+/Orchidea and Rose.
Registration
H220 I am unable to register my Designer SE.
All of the following steps must be completed to register your Designer SE (skip any steps
that you have already completed):
1. Install the 3D Embroidery System software on the Designer SE support CD.
2. If you did not do so during the software installation, use the supplied USB cable to
connect your Designer SE to your computer and switch on the Designer SE.
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3. If the computer asks for the driver to be installed, ensure you have the Designer SE
Support CD in your computer. Follow the on-screen instructions to install the driver
automatically.
If you have Windows® XP with Service Pack 2 installed, select the 'No, not this time'
option when you are asked to connect to Windows® Update on the first screen.
4. Ensure the Designer SE Communication utility is communicating with the Designer SE.
The icon in the System Tray on the computer screen should be a white embroidery
machine like this:
Designer SE Icon white
If there is no icon or it appears to be red, see the section below on ensuring communication
with your Designer SE.
5. If you are not already connected to the internet, connect now.
6. Run 3D Configure.
7. Click the Register button.
8. Click Yes when asked if you want to register online.
9. Follow the online registration procedure. Your machine will be listed in the registration
summary.
No internet connection
If you do not have an internet connection, you can register your Designer SE by using a
printed registration form. Click Register in 3D Configure and click No when prompted to
register online. Fill in the registration details, then print the registration form and send it to the
address on the last page of the print out.
Ensuring you have Communication between your Designer SE and your Computer
Communication between your Designer SE and your computer must be working in order to
be able to obtain the Designer SE software update with Smart Update. You can verify this by
checking the System Tray on the computer monitor to see if the Designer SE
Communication is present. If communication is established, the icon will be a small white
sewing machine like this:
Designer SE Icon white
There are two ways to further verify that communication is working correctly:
•
Double-click the Designer SE Communication icon and the Designer SE Communication
dialog box will appear. Click the Machine Information button to see the machine software
numbers and ID number.
Designer SE Machine Info dialog
•
On the Designer SE, browse for embroidery files on your computer. (In Designer SE
Communication, you must have shared at least one drive that contains embroidery files
to use this feature.)
Both of these will only work if communication is correctly established.
No icon
If there is no icon, this means that the Designer SE Communication function is not running.
This may be because you have un-checked the Start Automatically option or you have
simply closed the Designer SE Communication function. To restart Designer SE
Communication and enable the Start Automatically feature:
1. Start 3D Configure.
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2. Click the Send 1 or Send 2 tab.
3. Click the Designer SE Communication button. The icon will appear in the system tray.
Note that if you have now established communication with your Designer SE, you can go
ahead and use Smart Update.
4. Right-click the icon in the system tray and a menu will appear.
5. Click the Start Automatically option if it is un-checked. The menu will close.
Designer SE rt-click menu
6. Right-click the icon again to confirm that the Start Automatically option is checked.
7. Click anywhere on the desktop to close the menu without taking any further action. The
Designer SE Communication will now appear in the System Tray when your computer
starts, and communication with your Designer SE will be automatically established when
it is correctly connected and switched on.
Red icon
When the Designer SE Communication function is running, but there is no communication
with your Designer SE, the icon will have a red circle with a line across it.
Designer SE Icon red
This shows that communication has stopped. This will happen when:
•
The Designer SE is switched off.
•
The USB cable is disconnected at either the computer or the Designer SE.
• The driver is not installed on the USB port in use.
When a USB device is disconnected and plugged into a different USB port, the computer
may need to re-install the driver. If you cancel or exit this process before it is complete, then
the driver will not be correctly installed on that particular USB port. Therefore, if the computer
asks for a driver to be installed when you switch the Designer SE to a different USB port,
follow the on-screen instructions to install the drivers automatically. You will need the
Designer SE Support CD for this.
If you have Windows® XP with Service Pack 2 installed, select the 'No, not this time' option
when you are asked to connect to Windows Update on the first screen.
If you have interrupted the driver installation so that the driver is not correctly installed on the
USB port you are currently using, leave the Designer SE switched on and connected to that
USB port, then restart your computer. When the computer restarts, the Designer SE will be
detected again as new hardware, allowing you to install the driver correctly.
Communication Established
When communication is correctly established, you will be able to register. You can run the
registration process as often as you like. This has no effect unless you have something new
to register.
Saving Embroideries
H214 How are embroideries saved from the Designer SE Interactive Designer
screen?
Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer SE
Interactive Designer screen. All embroideries and lettering currently on the screen are saved
in the .vp3 file. Files can be saved to the Designer SE memory, to a connected USB
Embroidery Stick or a connected computer.
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Thread Colors
If a file that does not have full thread definitions is loaded on the Interactive Designer screen
and then saved in .vp3 format, colors may be saved with only the RGB value. If the file is
later opened in the 3D Embroidery System, attempting to change such a thread color will
give the message that it is undefined: "Could not find the chosen thread in your database.
Matching to closest thread in yy". It will be automatically converted to the nearest thread
color in the Import Thread Range (yy) set in 3D Configure.
Embroidery Positions
The positions of embroideries in the currently selected hoop are also saved in the .vp3 file.
When the embroidery is re-opened on the Interactive Designer screen, the positions are
restored. However, the positioning is different than the 3D Embroidery System. When an
embroidery (.vp3) saved from the Designer SE is loaded in 3D Embroidery, it will be
positioned so that the start of the embroidery is in the center of the hoop.
On the Designer SE, the embroidery positions are restored when a .vp3 is loaded, as shown
here:
A .vp3 on Interactive Designer screen
(The cross was added to show the center of the hoop. It is not shown on the Interactive
Designer screen.)
In 3D Embroidery, the .vp3 is loaded so that the start point is in the center of the hoop, as
shown here:
A .vp3 in 3D Embroidery
Send To All Devices
H208 What hardware do I need for my machine?
To be able to send designs to your machine you will need:
Rose #1+ / Orchidea
•
Reader/Writer unit for USB port (part number 412 7219-01)
• or Reader/Writer unit for parallel port (part number 412 6007-02 *)
Designer II
• d-Card Reader/Writer unit (part number 412 6278-01)
Designer I
• 3.5" floppy disk drive for your computer
* This part number is for the US only. For other countries please contact your local dealer Husqvarna Viking Dealer Locator [http://www.sew.husqvarna.se/dealers.htm].
Setting up the Reader/Writer Unit
H201 Are there special instructions for installing my external Zip drive?
This only applies if you have a parallel Reader/Writer and want to use an external Zip drive
that connects to a parallel printer port (LPT).
A parallel Zip drive should always be connected directly to the computer's printer port and
the switch box connected to the zip drive's out connector. The Zip drive's cable must be kept
as short as possible or you will get data corruption. Also the length of the cable from the Zip
drive to the switch box and from the switch box to the Reader/Writer must be as short as
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possible. Ideally the total length of the cable from the back of the computer to the
Reader/Writer should not exceed 2 meters.
H202 How do I connect my printer to the parallel Reader/Writer?
Do not plug a printer into the parallel Reader/Writer, even if is says 'Printer' on it. It does not
act as a switch-box and printer signals, which aren't blocked, may travel through and
compromise your embroidery cards. Instead you must use one of the following options:
•
Disconnect the Reader/Writer cable when printing.
•
Connect a switch-box to the computer, and attach both the printer and Reader/Writer to
this. Ensure that this switch-box is manual, for parallel connections, is bi-directional and
has a cable no more than 6 feet long.
• Install an extra Parallel (LPT) Port into your computer, and use the Reader/Writer on this.
We highly recommend installation of a second printer port if the following printer drivers are
installed on your system: Hewlett Packard 660 or above and the Lexmark WinWriter series.
H210 Why does my USB Reader/Writer or dCard Reader/Writer require the
drivers reinstalling every time I restart my computer?
This is only known to occur on some computers that use the SIS7001 USB Host Controller.
This does not occur with all computers using the SIS7001 USB Host Controller. This can
affect other USB devices in a computer where this is happening.
This happens because the drivers for the device are ‘lost’ when the computer is restarted.
The affected USB devices will start working again if you reinstall the drivers in the Device
Manager, accessed via the System icon in the Control Panel. This step would be necessary
each time the drivers are 'lost', so it is possible that this would be required each time the
computer is restarted.
Alternatively, obtain and install a PCI USB add-in card that does not use the SIS7001 USB
Host Controller chip set.
Smart Update
H213 I am unable to update my Designer SE machine software with Smart
Update.
This may be caused by one of the following:
•
You have not registered your Designer SE
•
You have registered your Designer SE, but your Designer SE is not currently connected
and communicating with your computer
•
You have registered your Designer SE, but you have installed version 7.0 or 7.05 3D
Embroidery System software since registering your Designer SE
•
You do not have an internet connection
• You already have the latest software installed on your Designer SE
Each of these situations is described in the following sections.
Registering your Designer SE
All of the following steps must be completed to register your Designer SE (skip any steps
that you have already completed):
1. Install the 3D Embroidery System software on the Designer SE support CD.
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2. If you did not do so during the software installation, use the supplied USB cable to
connect your Designer SE to your computer and switch on the Designer SE.
3. If the computer asks for the driver to be installed, ensure you have the Designer SE
Support CD in your computer. Follow the on-screen instructions to install the driver
automatically.
If you have Windows XP with Service Pack 2 installed, select the 'No, not this time'
option when you are asked to connect to Windows Update on the first screen.
4. Ensure the Designer SE Communication utility is communicating with the Designer SE.
The icon in the System Tray on the computer screen should be a white embroidery
machine like this:
Designer SE Icon white
If there is no icon or it appears to be red, see the section below on ensuring communication
with your Designer SE.
5. If you are not already connected to the internet, connect now.
6. Run 3D Configure.
7. Click the Register button.
8. Click Yes when asked if you want to register online.
9. Follow the online registration procedure. Your machine will be listed in the registration
summary.
10. If you wish, you can now get the Designer SE update immediately. Click the button at the
bottom of the summary page that allows you to 'Continue with Smart Update'.
11. Download and install the update on your Designer SE.
Ensuring you have Communication between your Designer SE and your Computer
Communication between your Designer SE and your computer must be working in order to
be able to obtain the Designer SE software update with Smart Update. You can verify this by
checking the System Tray on the computer monitor to see if the Designer SE
Communication is present. If communication is established, the icon will be a small white
sewing machine like this:
Designer SE Icon white
There are two ways to further verify that communication is working correctly:
•
Double-click the Designer SE Communication icon and the Designer SE Communication
dialog box will appear. Click the Machine Information button to see the machine software
numbers and ID number.
Designer SE Machine Info dialog
•
On the Designer SE, browse for embroidery files on your computer. (In Designer SE
Communication, you must have shared at least one drive that contains embroidery files
to use this feature.)
Both of these will only work if communication is correctly established.
No icon
If there is no icon, this means that the Designer SE Communication function is not running.
This may be because you have un-checked the Start Automatically option or you have
simply closed the Designer SE Communication function. To restart Designer SE
Communication and enable the Start Automatically feature:
1. Start 3D Configure.
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2. Click the Send 1 or Send 2 tab.
3. Click the Designer SE Communication button. The icon will appear in the system tray.
Note that if you have now established communication with your Designer SE, you can go
ahead and use Smart Update.
4. Right-click the icon in the system tray and a menu will appear.
5. Click the Start Automatically option if it is un-checked. The menu will close.
Designer SE rt-click menu
6. Right-click the icon again to confirm that the Start Automatically option is checked.
7. Click anywhere on the desktop to close the menu without taking any further action. The
Designer SE Communication will now appear in the System Tray when your computer
starts, and communication with your Designer SE will be automatically established when
it is correctly connected and switched on.
Red icon
When the Designer SE Communication function is running, but there is no communication
with your Designer SE, the icon will have a red circle with a line across it.
Designer SE Icon red
This shows that communication has stopped. This will happen when:
•
The Designer SE is switched off.
•
The USB cable is disconnected at either the computer or the Designer SE.
• The driver is not installed on the USB port in use.
When a USB device is disconnected and plugged into a different USB port, the computer
may need to re-install the driver. If you cancel or exit this process before it is complete, then
the driver will not be correctly installed on that particular USB port. Therefore, if the computer
asks for a driver to be installed when you switch the Designer SE to a different USB port,
follow the on-screen instructions to install the drivers automatically. You will need the
Designer SE Support CD for this.
If you have Windows XP with Service Pack 2 installed, select the 'No, not this time' option
when you are asked to connect to Windows Update on the first screen.
If you have interrupted the driver installation so that the driver is not correctly installed on the
USB port you are currently using, leave the Designer SE switched on and connected to that
USB port, then restart your computer. When the computer restarts, the Designer SE will be
detected again as new hardware, allowing you to install the driver correctly.
Communication Established
When communication is correctly established, ensure you are registered. You can run the
registration process as often as you like. This has no effect unless you have something new
to register. You can now use Smart Update to get your Designer SE update.
Version 7.0 or 7.05 3D Embroidery System software was installed after registering
your Designer SE
You will need to re-run the installation on the Designer SE support CD and use the Repair
option, then try Smart Update again.
1. Put the Designer SE Support CD in your computer.
2. The installation process should start (if it does not, browse to the CD and double-click the
Setup.exe file).
3. After the startup screens have displayed, you will be given the options to Modify,
Remove or Repair the installation.
4. Select the Repair option and click Next.
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5. When the repair installation has finished, try Smart Update again.
No internet connection
An internet connection is required for Smart Update. However, you can take your Designer
SE to your dealer to be updated.
If you have not already registered your Designer SE, do this first by using a printed
registration form. Click Register in 3D Configure and click No when prompted to register
online. Fill in the registration details, then print the registration form and send it to the
address on the last page of the print out.
Latest software is already installed
The download page for Smart Update will only show items that you have not installed. This is
because Smart Update checks the versions of the software installed on your Designer SE
and the 3D Embroidery System software installed on your computer. After downloading an
update, you must run it to install it. After this, Smart Update will detect that it has been
installed. If your Designer SE and 3D Embroidery System already have all the updates
installed, there is no need for you to download any updates so nothing is shown on the
Smart Update page.
Stitching Out
H101 I am stitching out an embroidery that uses variegated thread, but my
machine only shows one color where the variegated thread is used
Your embroidery machine does not show variegated colors. Instead, the part of your design
using the variegated thread will be displayed in the first color used for the variegated thread.
You are recommended to have a printed worksheet to follow when stitching out
embroideries. This is useful as an extra reference when changing thread colors on your
machine.
Thread Colors
H101 I am stitching out an embroidery that uses variegated thread, but my
machine only shows one color where the variegated thread is used
Your embroidery machine does not show variegated colors. Instead, the part of your design
using the variegated thread will be displayed in the first color used for the variegated thread.
You are recommended to have a printed worksheet to follow when stitching out
embroideries. This is useful as an extra reference when changing thread colors on your
machine.
H214 How are embroideries saved from the Designer SE Interactive Designer
screen?
Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer SE
Interactive Designer screen. All embroideries and lettering currently on the screen are saved
in the .vp3 file. Files can be saved to the Designer SE memory, to a connected USB
Embroidery Stick or a connected computer.
Thread Colors
If a file that does not have full thread definitions is loaded on the Interactive Designer screen
and then saved in .vp3 format, colors may be saved with only the RGB value. If the file is
later opened in the 3D Embroidery System, attempting to change such a thread color will
give the message that it is undefined: "Could not find the chosen thread in your database.
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Matching to closest thread in yy". It will be automatically converted to the nearest thread
color in the Import Thread Range (yy) set in 3D Configure.
Embroidery Positions
The positions of embroideries in the currently selected hoop are also saved in the .vp3 file.
When the embroidery is re-opened on the Interactive Designer screen, the positions are
restored. However, the positioning is different than the 3D Embroidery System. When an
embroidery (.vp3) saved from the Designer SE is loaded in 3D Embroidery, it will be
positioned so that the start of the embroidery is in the center of the hoop.
On the Designer SE, the embroidery positions are restored when a .vp3 is loaded, as shown
here:
A .vp3 on Interactive Designer screen
(The cross was added to show the center of the hoop. It is not shown on the Interactive
Designer screen.)
In 3D Embroidery, the .vp3 is loaded so that the start point is in the center of the hoop, as
shown here:
A .vp3 in 3D Embroidery
H215 How are thread colors used by the Husqvarna Viking Designer SE?
Thread Color Representation
When true 3D Embroidery System embroidery files in .vp3 format are displayed on the
Interactive Designer screen, the thread colors are displayed correctly according to the first
color in the thread definition (some threads have multiple colors in the thread definition).
However, the thread type and weight is not used. This means the following:
•
Variegated threads are displayed in the first color in the thread definition
•
All thread types are displayed as if they are rayon, so, for example, metallic effects will
not be seen
•
Threads are displayed with the same thread weight, which is approximately equivalent to
40 weight
Interactive Designer Screen Display of Colors
While the Interactive Designer screen can display the thread colors correctly according to
their RGB (red, green, blue) values, some colors may still appear different than they do on a
computer monitor. This is because of the inherent differences in the displays themselves.
The same colors can even look different on two identical monitors if their brightness, contrast
and color settings are different.
Thread Names
Thread names from .vp3 embroidery files are shown on the Designer SE as the first four
characters of the thread range abbreviation, the thread weight and thread number.
No thread range, thread weight or manufacturer's thread number is shown for other file types
as this information is not present in other file types. The only exception is for .vip
embroideries, which shows the thread range for each color in the embroidery. This applies
when opening embroideries on the machine in their native format, rather than sending them
from the 3D Embroidery System.
Thread Conversion
Embroideries other than .vp3 are converted to .vp3 when they are sent from the 3D
Embroidery System. When .vip embroideries are converted, the equivalent thread ranges are
used. For all other embroidery file formats, the threads are converted to the nearest
matching color from the Import Thread Range chosen in 3D Configure.
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It is also possible, however, to open embroideries directly by browsing the computer from the
machine, and to open embroideries that have been placed on the USB Embroidery Stick. In
this case, the embroideries are opened in their original format. The thread colors will be
displayed in the RGB colors used by the file format. The color changes are numbered and no
thread range or thread number information is shown. The only exception is for .vip
embroideries, which show the thread ranges for colors in the embroidery. To see the thread
numbers in a .vip embroidery, send the embroidery from the 3D Embroidery System.
Saving Embroideries from the Designer SE Interactive Designer Screen
Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer SE
Interactive Designer screen. All embroideries and lettering currently on the screen are saved
in the .vp3 file. Files can be saved to the Designer SE memory, a connected USB
Embroidery Stick or a connected computer.
Errors from Undefined Thread Colors in Embroideries Saved from the Interactive
Designer Screen
When a file that does not have full thread definitions is loaded on the Interactive Designer
screen and then saved in .vp3 format, each color will be saved with only the RGB value (this
assumes that colors have not been changed on the Interactive Designer screen). If the file is
later opened in the 3D Embroidery System, attempting to change such a thread color will
give the message that it is undefined and it will be automatically converted to the nearest
thread color in the Import Thread Range set in 3D Configure.
Changing Thread Colors to Available Thread Shades
A fixed set of 64 thread shades from the Sulky Rayon 40 range is available for changing
colors in the Designer SE, as follows:
•
1005 Black
•
1240 Smokey Gray
•
1219 Gray
•
1327 Dk. Whisper Gray
•
1001 Bright White
•
1082 Ecru
•
1128 Dk. Ecru
•
1266 Toast
•
1173 Med. Army Green
•
1156 Lt. Army Green
•
1211 Lt. Khaki
•
1229 Lt. Putty
•
1063 Pale Yellow-Green
•
1061 Pale Yellow
•
1135 Pastel Yellow
•
1023 Yellow
•
1079 Emerald Green
•
1278 Bright Green
•
1274 Nile Green
•
1100 Lt. Grass Green
•
1331 Pale Green
•
1104 Pastel Yellow-Green
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•
1332 Deep Chartreuse
•
1177 Avocado
•
1550 Desert Cactus
•
1551 Ocean Aqua
•
1288 Aqua
•
1560 Marine Aqua
•
1045 Lt. Teal
•
1204 Pastel Jade
•
1205 Med. Jade
•
1206 Dark Jade
•
1042 Blue Ink
•
1293 Deep Nassau Blue
•
0572 Blue Ribbon
•
1226 Dk. Periwinkle
•
1165 Lt. Sky Blue
•
1248 Med. Pastel Blue
•
1196 Blue
•
1096 Dk. Turquoise
•
1554 Purple Passion
•
1192 Fuchsia
•
1033 Dk. Orchid
•
1080 Orchid
•
1111 Pastel Orchid
•
1254 Dusty Lavender
•
1561 Deep Hyacinth
•
1194 Lt. Purple
•
1263 Red Jubilee
•
1037 Lt. Red
•
1317 Poppy
•
1019 Peach
•
1068 Pink Tint
•
1064 Pale Peach
•
1154 Coral
•
1034 Burgundy
•
1058 Tawny Brown
•
1056 Med. Tawny Tan
•
0621 Sunset
•
1021 Maple
•
0568 Cinnamon
•
1333 Sunflower Gold
•
1065 Orange Yellow
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• 1185 Golden Yellow
If a color in an embroidery is changed to one of these colors, the .vp3 embroidery file will
contain the full thread definition for that color when the embroidery is saved from the
Interactive Designer screen. This will be displayed and identified correctly if it is loaded into a
3D Embroidery System module.
H216 How are thread colors used by the Husqvarna Viking Designer I?
The 3D system records the actual thread color chosen. There are over ten thousand colors
available. As the Designer I uses only 15 colors on the Color Touch Screen it is not possible
to represent all of these colors. There is therefore a conversion when the data is sent to the
machine. This conversion is only for the purpose of the description of the color on the sewing
machine, it does not change the stitch data. It is recommended to print out a worksheet that
shows the thread definitions for each color change, and this can then be used as a reference
rather than the sewing machine.
The conversion is a mathematical process. Colors are seen differently in the computer than
by the human eye, and some colors may appear to change. The following information
explains how this works.
Sending an embroidery to a disk
In the Designer I there are two stages of conversion. First, colors are mathematically
converted down to 29 colors and given color names. Then, the 29 color names are used to
create a 15-color image for the Color Touch Screen (Designer I column on the table). The
color change number shows the sequence of thread changes on the machine.
Color Table Designer I
The Quick Colors are used as an example. When other colors are used results will differ.
Viewing a design on the machine
When the design is shown on the Color Touch Screen, it is converted to 15 colors.
When the design is selected the color name is shown (Abbreviation on the table). This
description may not be as expected, due to the conversion from the thread shade to the 29
color names.
However, the actual thread number will be retained if it is a thread number that was available
in the VIP Embroidery System thread ranges. Any other thread ranges are converted to the
nearest color from the Sulky Rayon 40 thread range. This also applies to file formats that use
simple colors instead of thread ranges (.hus, .pcs, etc.) when they are sent directly to a
Designer I floppy disk with 3D Organizer. View these thread numbers by selecting Help and
touching the view color icon.
Reading a design from a disk
When a design is read back into the computer, it is shown in the thread shades that could be
viewed under Help and then the view color icon. Hence, if there were no colors recognized
from the VIP thread ranges, all the thread colors will be from the Sulky Rayon 40 thread
range.
How to avoid conversions
To ensure that the name shown on the machine matches the color chosen on the computer,
use only those colors from the Sulky Rayon 40 thread range (Sulky Number on the table)
that correspond to the Quick Colors. The image on the machine, however, will be converted
down to 15 colors from the 29.
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H217 How are thread colors used by the Husqvarna Viking Designer II, Quilt
Designer II and Platinum 950E?
The 3D system records the actual thread color chosen. There are over ten thousand colors
available. As these machines use fewer colors it is not possible to represent all of these
colors. There is therefore a conversion when the data is sent to the machine. This
conversion is only for the purpose of the description of the color on the sewing machine, it
does not change the stitch data. It is recommended to print out a worksheet that shows the
thread definitions for each color change, and this can then be used as a reference rather
than the sewing machine.
The conversion is a mathematical process. Colors are seen differently in the computer than
by the human eye, and some colors may appear to change. The following information
explains how this works.
Sending a design to a d-Card
Colors are mathematically converted down to 29 colors and given abbreviated color names.
The color change number shows the sequence of thread changes on the machine.
Color Table
The examples given show the use of the Quick Colors. When other colors are used results
will differ.
Viewing a design on the Designer II
When the design is selected the abbreviated color name (Abbreviation on the table) is shown
on the Touch Screen. This description may not be as expected, due to the conversion from
the thread shade to the 29 color names.
However, the actual thread number will be retained if it is a thread number that was available
in the VIP Embroidery System thread ranges. Any other thread ranges are converted to the
nearest color from the Sulky Rayon 40 thread range. This also applies to file formats that use
simple colors instead of thread ranges (.hus, .pcs, etc.) when they are sent directly to a dCard with 3D Organizer. View these thread numbers by selecting the Help (?) icon.
Reading a design from a d-Card
When a design is read back into the computer, it is shown in the thread shades that could be
viewed under Help. Hence, if there were no colors recognized from the VIP thread ranges, all
the thread colors will be from the Sulky Rayon 40 thread range.
How to avoid conversions
To ensure that the name shown on the machine matches the color chosen on the computer,
use only those colors from the Sulky Rayon 40 thread range (Sulky Number on the table)
that correspond to the Quick Colors.
H218 How are thread colors used by the Husqvarna Viking #1+/Orchidea?
The 3D system records the actual thread color chosen. There are over ten thousand colors
available. As these machines use fewer colors it is not possible to represent all of these
colors. There is therefore a conversion when the data is sent to the machine. This
conversion is only for the purpose of the description of the color on the sewing machine, it
does not change the stitch data. It is recommended to print out a worksheet that shows the
thread definitions for each color change, and this can then be used as a reference rather
than the sewing machine.
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The conversion is a mathematical process. Colors are seen differently in the computer than
by the human eye, and some colors may appear to change. The following information
explains how this works.
Sending a design to a card
The data is converted to a special format, which can only hold the stitch data and an
abbreviated color name (Abbreviation on the table). The colors are mathematically converted
down to 29 colors. The abbreviated color names are shown on the Program display when
you press the cursor buttons.
Color Table
The examples given show the use of the Quick Colors. When other colors are used results
will differ.
Reading a design from a card
When the design is read back from the card, the colors are converted to the nearest
matching color from the Import Thread Range chosen in 3D Configure.
How to avoid conversions
To ensure that the name shown on the machine matches the color chosen on the computer,
use only those colors from the Sulky Rayon 40 thread range (Sulky Number on the table)
that correspond to the Quick Colors.
Example of designs changing color when saved to a programmable card for the
#1+/Orchidea
Here are the original sample designs in VP3 format:
Original embroidery colors
When these two files are saved on a programmable embroidery card the colors change
when they are read back. The blue and grey roller skate converts to a pink and grey roller
skate and the blue flag turns dark grey and the purple flag turns pink, as shown here:
Embroidery colors changed
Explanation
The original files use true thread colors. When the design is saved to the card the program
takes the thread shade color in the file and mathematically changes it to the nearest of the
29 Quick Colors. When the design is read back into the computer, the Quick Colors are
turned back into the nearest thread color from the Import Thread Range set in 3D Configure
(in this case, Sulky Rayon 40). The process is the same as if the file was saved to .hus
format.
H219 How are thread colors used by the Husqvarna Viking Rose/Iris?
The 3D system records the actual thread color chosen. There are over ten thousand colors
available. As these machines use fewer colors it is not possible to represent all of the thread
colors. There is therefore a conversion when the data is sent to the machine. This
conversion is only for the purpose of transferring embroideries to the sewing machine, it
does not change the stitch data. It is recommended to print out a worksheet that shows the
thread definitions for each color change, and this can then be used as a reference rather
than the sewing machine.
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The conversion is a mathematical process. Colors are seen differently in the computer than
by the human eye, and some colors may appear to change. The following information
explains how this works.
Sending a design to a card
The data is converted to a special format, which can only hold the stitch data and a color
name. The colors are mathematically converted down to 29 colors. The color names cannot
be seen on the sewing machine. Refer either to a printed worksheet or the computer screen
to decide which color to change to. As the conversion to 29 colors is only performed on the
data that is sent to the card, you will see no change.
Color Table Rose/Iris
The examples given show the use of the Quick Colors. When other colors are used results
will differ.
Reading a design from a card
When the design is read back from the card, the colors are converted to the nearest
matching color from the Import Thread Range chosen in 3D Configure.
How to avoid conversions
To ensure that the name shown on the machine matches the color chosen on the computer,
use only those colors from the Sulky Rayon 40 thread range (Sulky Number on the table)
that correspond to the Quick Colors.
Example of designs changing color when saved to a programmable card for the
Rose/Iris
Here are the original sample designs in VP3 format:
Original embroidery colors
When these two files are saved on a programmable embroidery card the colors change
when they are read back. The blue and grey roller skate converts to a pink and grey roller
skate and the blue flag turns dark grey and the purple flag turns pink, as shown here:
Embroidery colors changed
Explanation
The original files use true thread colors. When the design is saved to the card the program
takes the thread shade color in the file and mathematically changes it to the nearest of the
29 Quick Colors. When the design is read back into the computer, the Quick Colors are
turned back into the nearest thread color from the Import Thread Range set in 3D Configure
(in this case, Sulky Rayon 40). The process is the same as if the file was saved to .hus
format.
Transferring Files
H204 Does the Designer I use standard floppy disks?
The Designer I uses standard 1.44 MB floppy disks. They are used in the same way the
cards are used on the #1+/Orchidea and Rose. To send an embroidery directly to a disk from
any part of the 3D Embroidery System, ensure the Designer I is selected for Send 1 or Send
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2 in 3D Configure. Alternatively, use 3D Disk Manager to read disks and send multiple
embroideries to disks. A disk with one or more embroideries on it is placed in the Designer I.
H206 Embroideries that should work on the Designer I are rejected or appear
corrupt
Can also give the error message 'Wrong hoop for embroidery, change hoop and restart' on
the Designer I display.
Some conversion programs, such as Buzztools version 3.00 and below (Buzztools have
fixed this bug for version 3.01 upwards) produce corrupt HUS files when converting files from
other formats. The nature of these corrupt files is that the information stored that specifies
the height, and the width of the embroidery is incorrectly encoded in the HUS file by these
third-party conversion programs.
A standard way to get around the problem is to load the corrupt embroidery into 3D
Embroidery, click Center Design and then resave the embroidery; this fixes the corrupt file.
An alternative method, particularly if you have many embroideries causing this error, is to
load the corrupt embroideries into Disk Manager in the standard way. Then 'Multi-Save' the
files (choose File, then Multi-Save) into a new folder. (You can automatically create a new
folder by typing it into the dialog-box that appears after choosing Multi-Save). Then reload
the fixed files and proceed as normal.
H207 My Designer I keeps telling me my design is too big for the hoop regardless
of what hoop I use or where the design is placed
Some corrupt files cause this error, but appear okay on the screen. Open the file in 3D
Embroidery, click Center Design and then use Save As to save over the corrupt file. Then try
using Send 1, Send 2 or Disk Manager again to transfer the file to floppy disk for your
Designer I.
H208 What hardware do I need for my machine?
To be able to send designs to your machine you will need:
Rose #1+ / Orchidea
•
Reader/Writer unit for USB port (part number 412 7219-01)
• or Reader/Writer unit for parallel port (part number 412 6007-02 *)
Designer II
• d-Card Reader/Writer unit (part number 412 6278-01)
Designer I
• 3.5" floppy disk drive for your computer
* This part number is for the US only. For other countries please contact your local dealer Husqvarna Viking Dealer Locator [http://www.sew.husqvarna.se/dealers.htm].
USB Embroidery Stick
H221 Error: "Attempting Boot From USB Device. Error loading operating
system."
This can happen when you start your computer and your USB Embroidery Stick is connected
to a USB port. The error means that your computer is trying to start from an attached USB
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storage device (in this case your USB Embroidery Stick) before it attempts to start from your
hard disk.
To start your computer normally, unplug your USB Embroidery Stick and restart your
computer.
Writing to a Card
H203 I can’t use my programmable card properly with my Reader/Writer unit.
There are now two Reader/Writer units: Parallel and USB. The USB Reader/Writer is
provided with a 512kB Programmable Embroidery Card, and additional 512kB
Programmable Embroidery Cards can be bought separately. The USB Reader/Writer can
readfrom any Embroidery Card, including the smaller Programmable Embroidery Cards, but
it can only write(save designs) to a 512kB Programmable Embroidery Card. A Parallel
Reader/Writer may not use 512kB Programmable Embroidery Cards.
Writing to a Disk
H204 Does the Designer I use standard floppy disks?
The Designer I uses standard 1.44 MB floppy disks. They are used in the same way the
cards are used on the #1+/Orchidea and Rose. To send an embroidery directly to a disk from
any part of the 3D Embroidery System, ensure the Designer I is selected for Send 1 or Send
2 in 3D Configure. Alternatively, use 3D Disk Manager to read disks and send multiple
embroideries to disks. A disk with one or more embroideries on it is placed in the Designer I.
H205 Can I store other files on a Designer I disk?
Though it is possible to store other files on the same disk, we do not recommend it. If you
keep one or two blank disks just for sending designs to the Designer I, then they can be used
just like the cards for the #1+/Orchidea and Rose.
Send To
Listed versions: Not Applicable
Error Messages
H813 Error message "Communication has not been established with the
machine. Ensure that the machine is switched on, and the cable is
connected between the computer and machine, then click OK."
This message appears if the Husqvarna Viking Designer SE is not connected correctly to a
USB port of your computer when you select the Send To function. The error message will
appear after trying to connect for 2 seconds. Plug in or turn on the embroidery machine, then
click OK.
H814 Error message "Cannot send design. Send currently in progress."
This message will appear if you attempt to send a font when another 3D Embroidery System
module is already part way through sending to the same machine. Wait until the first module
has finished writing and then try again.
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H815 Error message "There was an error transferring the File to the machine.
Please check all the connections and try again."
This message may appear if there is a communication error while sending a font. Check the
cable connections and the settings in 3D Configure. Ensure the Designer SE Communication
module is started and try again.
H816 Error message "Designer SE communication module not found."
This message appears if you attempt to send a font and the Designer SE Communication
module is not running. Start 3D Configure. On a Send tab, click the Designer SE
Communication button. Ensure the system tray icon shows that communication is
established and try again.
H817 Error message "Incompatible versions of software found. Please run Smart
Update."
This message appears if you attempt to send a font and one of the Designer SE
Communication module, 3D QuickFont or Send To module has an earlier and incompatible
version than the other(s). Ensure your Designer SE is attached to a USB port of your
computer.
Start 3D Configure. On the System tab, click the Smart Update button and follow the onscreen instructions to check for later versions of one of the modules. You must have
registered your machine before using Smart Update.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Miscellaneous
B006 Do I need to run the 3D Configure Wizard every time that I want to change
my Send 1 and/or Send 2 settings?
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You have the choice of either using the 3D Configure Wizard to set Send 1 and Send 2, or
use the Send 1 and Send 2 tabs in 3D Configure. You can also use the Send 1 and Send 2
tabs to inspect your current Send 1 and Send 2 settings.
Reading from a Disk
H204 Does the Designer I use standard floppy disks?
The Designer I uses standard 1.44 MB floppy disks. They are used in the same way the
cards are used on the #1+/Orchidea and Rose. To send an embroidery directly to a disk from
any part of the 3D Embroidery System, ensure the Designer I is selected for Send 1 or Send
2 in 3D Configure. Alternatively, use 3D Disk Manager to read disks and send multiple
embroideries to disks. A disk with one or more embroideries on it is placed in the Designer I.
H205 Can I store other files on a Designer I disk?
Though it is possible to store other files on the same disk, we do not recommend it. If you
keep one or two blank disks just for sending designs to the Designer I, then they can be used
just like the cards for the #1+/Orchidea and Rose.
Send To All Devices
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
H102 "No stitches to send."
This message will appear if you attempt to send an embroidery, but there is no embroidery
loaded so no stitches can be sent. Load the desired embroidery and try again.
H801 "Cannot send design. Card write currently in progress."
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This message will appear if you attempt to send an embroidery when another 3D Embroidery
System module is already part way through sending an embroidery to the same card. Wait
until the first module has finished writing and then try again.
H812 I am having problems sending embroideries
Open the 3D Configure setup utility. On the Send 1 or Send 2 tab, check that the correct
option is selected for your embroidery machine or Reader/Writer. For example, if your device
uses a Com port, ensure the correct Com port is selected.
Send To d-Card Reader/Writer Unit
A306 Error: "Cannot write to d-Card"
This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card
Reader/Writer during the writing process.
A315 There is no light showing on my d-Card Reader/Writer
The green LED on the d-Card Reader/Writer is visible only while you are Reading a d-Card
or Writing a d-Card. At all other times it is not lit up, even if the d-Card Reader/Writer is
connected correctly to the USB port of your computer.
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
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Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
H806 Error "No d-Card Reader/Writer unit is connected."
This message appears if the d-Card Reader/Writer is not connected correctly to a USB port
of your computer when you select the Send To function. Refer to the hardware installation
guide for more details.
H807 Error "No d-Card is inserted."
This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you
select the Send To function.
H808 Error "d-Card is not programmable."
This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the
d-Card Reader/ Writer when you select Send To; replace with a Personal d-Card.
H809 Error "This d-Card contains a sewing machine upgrade program. Click OK
to continue."
This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a
program that can update your Husqvarna Viking Designer II sewing machine software. If you
do not wish to update at this time, click OK to continue the Send To procedure. The update
program will be erased when the embroideries are written to the d-Card.
Send To Designer I Floppy Disk
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
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H803 Error "No disk in drive."
This message appears if there is no disk inserted in the floppy disk drive of your computer
when you select the Send To function.
H804 Error "Disk access denied."
This message appears if the disk inserted in the floppy disk drive of your computer when you
select the Send To function is write-protected.
H805 Error "Wrong disk size. Use 1.44MB only."
This message appears if a 720K floppy disk is inserted in the floppy disk drive of your
computer when you select the Send To function. Replace with a 1.44MB disk.
Send To Designer SE
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
H802 I have installed the software that was with my Designer SE, but I am unable
to send any embroideries.
You may not have installed the drivers that allow communication with the Designer SE. This
may happen if the 'plug and play' feature in Windows® is not working correctly. This can be
resolved as follows:
1. Disconnect your Designer SE from the computer.
2. Restart the computer.
3. Ensure the installation CD provided with the Designer SE is in the computer’s CD drive.
If the installation screen appears when you insert the CD, simply cancel the installation
process. This will not affect any installed software.
4. Switch on the Designer SE and connect it to the computer via the USB cable.
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5. Windows® should now detect the Designer SE and ask for the driver.
If Windows® does not detect the Designer SE, click Start then click Control Panel.
Double click Add Hardware, then click Next to search for new hardware.
6. Click Next and the driver should be found automatically on the CD.
If the driver is not found automatically, you may need to go back and specify the drive
location for the CD. The driver is in the root folder of the CD (that is, it is in the top level
of the CD so it is not necessary to search through sub-folders).
H813 Error message "Communication has not been established with the
machine. Ensure that the machine is switched on, and the cable is
connected between the computer and machine, then click OK."
This message appears if the Husqvarna Viking Designer SE is not connected correctly to a
USB port of your computer when you select the Send To function. The error message will
appear after trying to connect for 2 seconds. Plug in or turn on the embroidery machine, then
click OK.
H814 Error message "Cannot send design. Send currently in progress."
This message will appear if you attempt to send a font when another 3D Embroidery System
module is already part way through sending to the same machine. Wait until the first module
has finished writing and then try again.
H815 Error message "There was an error transferring the File to the machine.
Please check all the connections and try again."
This message may appear if there is a communication error while sending a font. Check the
cable connections and the settings in 3D Configure. Ensure the Designer SE Communication
module is started and try again.
H816 Error message "Designer SE communication module not found."
This message appears if you attempt to send a font and the Designer SE Communication
module is not running. Start 3D Configure. On a Send tab, click the Designer SE
Communication button. Ensure the system tray icon shows that communication is
established and try again.
H817 Error message "Incompatible versions of software found. Please run Smart
Update."
This message appears if you attempt to send a font and one of the Designer SE
Communication module, 3D QuickFont or Send To module has an earlier and incompatible
version than the other(s). Ensure your Designer SE is attached to a USB port of your
computer.
Start 3D Configure. On the System tab, click the Smart Update button and follow the onscreen instructions to check for later versions of one of the modules. You must have
registered your machine before using Smart Update.
Send To Huskygram/POEM
H901 Error message "Thread Broken"
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This message appears if the top or bottom thread is broken in the Huskygram/POEM
embroidery machine. Rethread or thread a new bobbin, then restart.
H902 Error message "Cover open"
This message appears if either the top or the hook cover is open in the Huskygram/POEM
embroidery machine. Close the cover, then restart.
H903 Error message "The machine will not accept data."
Occasionally a Huskygram/POEM machine will switch on in the wrong state and will not
accept data. If so switch the Huskygram/POEM off and then back on.
Send To Rose/Orchidea/#1+/Iris Reader/Writer
A203 Error message "Cannot write to card"
This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in
the Reader/Writer; replace with a Programmable card. It may also appear if the
Programmable card is defective or if a card is pulled out of the Reader/Writer during the
writing process.
The message will also appear if you are trying to write to a 512 Programmable card via a
parallel Reader/Writer. Ensure that you are using the correct card.
A204 Error message "Cannot erase to card"
The card is not erasable. This message can appear if a card is pulled out of the
Reader/Writer during the erasing process.
A215 I am having problems writing embroideries to a Programmable Embroidery
Card
First try another card and check the Reader/Writer is connected correctly. If the problems are
limited to one card, erase it completely by opening 3D Reader/Writer, then using the Write
Card function with no embroideries loaded on the screen.
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
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write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
H810 Error message "Reader/Writer not found"
This message appears if the Reader/Writer is not connected correctly to your computer when
you select the Send To function. Refer to the hardware installation guide for more details.
H811 Error message "No card is inserted"
This message appears if there is no Embroidery Card inserted in the Reader/Writer when
you select the Send To function.
Sending Files to Machines
A114 I have put a disk of embroideries in my Designer I but they do not appear
on the machine LCD
You cannot simply copy embroideries (eg *.hus files) onto a floppy disk. You must use the
Send To function or Disk Manager. Use Send To to transfer one embroidery to a floppy disk.
Use Disk Manager to transfer multiple embroideries to a floppy disk for your Designer I.
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
Writing to a Disk
H204 Does the Designer I use standard floppy disks?
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The Designer I uses standard 1.44 MB floppy disks. They are used in the same way the
cards are used on the #1+/Orchidea and Rose. To send an embroidery directly to a disk from
any part of the 3D Embroidery System, ensure the Designer I is selected for Send 1 or Send
2 in 3D Configure. Alternatively, use 3D Disk Manager to read disks and send multiple
embroideries to disks. A disk with one or more embroideries on it is placed in the Designer I.
H205 Can I store other files on a Designer I disk?
Though it is possible to store other files on the same disk, we do not recommend it. If you
keep one or two blank disks just for sending designs to the Designer I, then they can be used
just like the cards for the #1+/Orchidea and Rose.
Installation
Listed versions: Not Applicable
Demos and Documentation
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
Downloading Files
B011 "Error reading setup initialization file" when installing an update
downloaded from Smart Update.
Occasionally, there can be difficulties when downloading files over the internet. This may
cause a file to contain errors or the file may be incomplete. When this happens to an
installation file, the error occurs because the missing or corrupt information means it is not
possible to initialize the installation.
To resolve this, the file must first be completely removed from your computer. It can then be
downloaded again, ready for installation.
To remove an incomplete and/or corrupt download file from your computer
1. Delete the saved file. If you have saved it to your Desktop, simply right-click the file and
select the Delete option. Otherwise, you will need to use Windows Explorer to find and
delete the file.
2. Start Internet Explorer.
3. Click the Tools menu, then click Internet Options. The Internet Options dialog will appear.
4. You will see an area called Temporary Internet Files. In this area is a Delete Files button.
Click the Delete Files button, then click OK when the confirmation message appears.
It is necessary to delete the Temporary Internet Files so that you will download a
completely fresh copy of the file. Otherwise, you could be re-saving a corrupt or
incomplete copy of the file that may be held by Internet Explorer.
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5. The mouse pointer will change to an hour-glass while the files are deleted. This may take
some time. When the files are deleted, click Close.
You may now use Smart Update in 3D Configure to obtain the update again.
For information on using Smart Update, see FAQ #B008.
G608 I have downloaded the update as a Multiple File Download, but the
installation does not work.
The two main situations where this occurs are:
•
You have an old version of WinZip installed and the following message appears: "Please
insert disk number 1 of the spanned Zip file into drive C:." You are unable to proceed any
further.
•
You do not have WinZip installed, but you seem to be able to access the
3DEmbroideryPatch72.exe contained in the zip file. However, nothing happens when you
try to run it.
You need version 9.0 or later of the WinZip [http://www.winzip.com/] utility to correctly use
the Multiple File Download facility.
1. After you have installed WinZip [http://www.winzip.com/], double-click
3DEmbroideryPatch72.zip and the WinZip program will start. You will see that the zip file
contains one file called 3DEmbroideryPatch72.exe.
2. Click Extract and you will be able to save 3DEmbroideryPatch72.exe to your hard disk.
3. After saving 3DEmbroideryPatch72.exe, browse to the folder containing the file.
Note that you can save the file directly to your Desktop so that you can access it directly
without needing to browse for it.
4. Double-click 3DEmbroideryPatch72.exe and the installation will start.
Drivers
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
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Error Messages
B011 "Error reading setup initialization file" when installing an update
downloaded from Smart Update.
Occasionally, there can be difficulties when downloading files over the internet. This may
cause a file to contain errors or the file may be incomplete. When this happens to an
installation file, the error occurs because the missing or corrupt information means it is not
possible to initialize the installation.
To resolve this, the file must first be completely removed from your computer. It can then be
downloaded again, ready for installation.
To remove an incomplete and/or corrupt download file from your computer
1. Delete the saved file. If you have saved it to your Desktop, simply right-click the file and
select the Delete option. Otherwise, you will need to use Windows Explorer to find and
delete the file.
2. Start Internet Explorer.
3. Click the Tools menu, then click Internet Options. The Internet Options dialog will appear.
4. You will see an area called Temporary Internet Files. In this area is a Delete Files button.
Click the Delete Files button, then click OK when the confirmation message appears.
It is necessary to delete the Temporary Internet Files so that you will download a
completely fresh copy of the file. Otherwise, you could be re-saving a corrupt or
incomplete copy of the file that may be held by Internet Explorer.
5. The mouse pointer will change to an hour-glass while the files are deleted. This may take
some time. When the files are deleted, click Close.
You may now use Smart Update in 3D Configure to obtain the update again.
For information on using Smart Update, see FAQ #B008.
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G012 Error "Unable to load graphics conversion filter. Continue with document
conversion? Yes/No"
This message can appear when you open documents from the Technical folder on the CD
that have pictures in them. If you do not have any appropriate word processing facilities,
Windows® will use WordPad to open the technical documents. WordPad is the free word
processor that is provided with Windows®.
Click Yes to continue opening the technical document. The message will appear once for
each picture in the document. The text in the document will be displayed normally, but the
pictures will not be shown.
The technical documents are Microsoft® Word® documents (.doc). If you do not have any
related Microsoft® applications installed, the picture filters that are needed to show the
pictures will not be installed on your computer. However, you can download the free Office
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File Converter Pack from the Microsoft® web site. This will allow WordPad to show the
pictures, and will also stop the error message appearing. This can be obtained as follows:
1. In your web browser, go to Microsoft® (www.microsoft.com) [http://www.microsoft.com].
2. In the Search Microsoft box, type "oconvpck.exe" and click Go.
3. In the list of results, click the "Download details: Office File Converter Pack" link.
4. A page will appear that describes how to download and install the Office File Converter
Pack. Read the page and follow the download and installation instructions.
Once the Office File Converter Pack is installed, you will be able to see the pictures in the
technical documents when they are opened in WordPad.
G604 Error: "Internal Error 2711. DConfigure"
This error appears if you attempt to Modify, Repair or Remove the Documentation for 3D
Embroidery System 7.2 Upgrade (English only). For instance, you may have installed an
add-on module for 3D Embroidery and Smart Update shows that you need the 7.2
documentation upgrade again. When you attempt to re-install the upgrade, you are given
options to Modify, Repair or Remove the documentation upgrade, but choosing any of this
options results in the error.
Resolve this as follows:
1. Click Start to see the Start Menu, then click Control Panel.
2. Click Add or Remove Programs.
If you have Classic View enabled in the Control Panel, you will need to double click the
Add or Remove Programs icon.
3. When the list appears, select 3D Embroidery 7.2 Documentation Update.
4. Click the Remove button.
5. Click Yes to confirm removal. Progress bars will be displayed while the update is
removed. The software list will be refreshed when the process is complete.
6. Close Add or Remove Programs.
7. Close the Control Panel.
8. Run 3DEmbroideryDocumentationPatch72.exe again and install the update.
It is not necessary to go to Smart Update and download it again.
G605 Error: "Internal Error 2753."
There are two versions of this error:
•
Internal Error 2753. DConfigure.exe
• Internal Error 2753. SmartUpdate.exe
This error can appear if you attempt to install software that is an earlier version than the
software you already have. For example, if you upgrade from 3D Embroidery Studio to the
full 3D Professional system without first uninstalling 3D Embroidery Studio.
The error only happens after the installation is complete and the 3D Configure Wizard or
Registration process is attempting to run. This means that your 3D Embroidery System
software has installed correctly.
•
Click OK to clear the error, then click Finish to close the installation wizard.
•
Start 3D Configure.
•
Click the 3D Configure Wizard button to go through the wizard and ensure your settings
are correct.
•
Click the Register button to register your software.
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•
After your software is registered, use Smart Update to ensure your 3D Embroidery
System is updated to the latest version.
Installation and CD
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G012 Error "Unable to load graphics conversion filter. Continue with document
conversion? Yes/No"
This message can appear when you open documents from the Technical folder on the CD
that have pictures in them. If you do not have any appropriate word processing facilities,
Windows® will use WordPad to open the technical documents. WordPad is the free word
processor that is provided with Windows®.
Click Yes to continue opening the technical document. The message will appear once for
each picture in the document. The text in the document will be displayed normally, but the
pictures will not be shown.
The technical documents are Microsoft® Word® documents (.doc). If you do not have any
related Microsoft® applications installed, the picture filters that are needed to show the
pictures will not be installed on your computer. However, you can download the free Office
File Converter Pack from the Microsoft® web site. This will allow WordPad to show the
pictures, and will also stop the error message appearing. This can be obtained as follows:
1. In your web browser, go to Microsoft® (www.microsoft.com) [http://www.microsoft.com].
2. In the Search Microsoft box, type "oconvpck.exe" and click Go.
3. In the list of results, click the "Download details: Office File Converter Pack" link.
4. A page will appear that describes how to download and install the Office File Converter
Pack. Read the page and follow the download and installation instructions.
Once the Office File Converter Pack is installed, you will be able to see the pictures in the
technical documents when they are opened in WordPad.
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
FAQ Lists for Husqvarna Viking 3D Software
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Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
G605 Error: "Internal Error 2753."
There are two versions of this error:
•
Internal Error 2753. DConfigure.exe
• Internal Error 2753. SmartUpdate.exe
This error can appear if you attempt to install software that is an earlier version than the
software you already have. For example, if you upgrade from 3D Embroidery Studio to the
full 3D Professional system without first uninstalling 3D Embroidery Studio.
The error only happens after the installation is complete and the 3D Configure Wizard or
Registration process is attempting to run. This means that your 3D Embroidery System
software has installed correctly.
•
Click OK to clear the error, then click Finish to close the installation wizard.
•
Start 3D Configure.
•
Click the 3D Configure Wizard button to go through the wizard and ensure your settings
are correct.
•
Click the Register button to register your software.
•
After your software is registered, use Smart Update to ensure your 3D Embroidery
System is updated to the latest version.
G607 The Import Thread Range is blank, and the drop-down list is empty, when
the 3D Configure Wizard runs at the end of installation.
This happens when the database driver is incorrectly installed. Follow the instructions in FAQ
#G010 to fix this.
After you have fixed the database driver, start 3D Configure and select the desired Import
Thread Range.
G609 I have installed an add-on module, but I get the error "MFC Application has
encountered a problem and needs to close" every time I try to start it.
This will happen if you have installed an add-on module, and the 3D Embroidery System
software that is already installed has a later version than the newly installed add-on module.
If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
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When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
G610 How do I install my 3D Embroidery System software and drivers on
Windows® Vista?
The installation of 3D Embroidery System software and drivers on Windows® Vista is
identical to installation on Windows® XP. However, Windows® Vista has implemented
additional security, mainly in the form of User Account Control.
User Account Control is designed to ensure that various tasks, including software
installation, only take place when a user gives consent. So, if the following User Account
Control message appears: 'An unidentified program wants access to your computer', click
the 'Allow' option. If you have disabled User Account Control, this message will not appear.
Please note that this information is provided for guidance only. The 3D Embroidery System
was created and released before Windows® Vista. You may prefer to upgrade to the 4D
Embroidery System. The 4D Embroidery System has been designed for Windows® Vista
and Windows® XP.
To use your 3D Embroidery System dongle with Windows® Vista, you must download and
install the Windows® Vista dongle driver after installing your 3D Embroidery System
software. See FAQ #H013.
Miscellaneous
G002 I get an error message when I try to open documents in Acrobat Reader,
either from CD or when I download from this web site.
Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear
because you are trying to use an old version of Acrobat Reader. Make sure you are using
the latest version of Acrobat (version 5 or above).
You can install the current version from your CD. Simply insert the CD and select the option
from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site
[http://www.adobe.com] where you can download the latest copy and also check for any
conflicting software you may have on your machine.
G015 Is the 3D Embroidery System compatible with Windows® Vista?
The 3D Embroidery System is not designed to operate on Windows® Vista. This is also true
for earlier embroidery software. The compatible operating systems are stated on the product
boxes. Therefore, it is not guaranteed that the 3D Embroidery System, or previous software,
will function correctly on Windows® Vista.
However, it is possible to install 3D Embroidery System software on Windows® Vista. To get
your dongle working, after installing your 3D Embroidery System software, see FAQ #H013.
There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista.
The operation of the Designer SE, Designer I and Parallel Reader/Writer unit should not be
affected, apart from driver installation. You may need to answer some security questions in
Windows® Vista while installing the hardware drivers, as the drivers were designed for
previous operating systems.
A workaround is necessary when using the USB Reader/Writer and d-Card Reader/Writer.
Each time you use either the USB Reader/Writer or d-Card Reader/Writer to read a card,
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write a card or send an embroidery with Send 1 or Send 2, you must disconnect and
reconnect the unit before using it again to read, write or send.
Note that in due course, a new solution will be available for using the USB Reader/Writer and
d-Card Reader/Writer with Windows® Vista. If you do not qualify for free upgrades, there
may be a handling fee for providing the CD containing the solution as it will not be part of the
3D Embroidery System.
Opening the Program
G609 I have installed an add-on module, but I get the error "MFC Application has
encountered a problem and needs to close" every time I try to start it.
This will happen if you have installed an add-on module, and the 3D Embroidery System
software that is already installed has a later version than the newly installed add-on module.
If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
Smart Update
B011 "Error reading setup initialization file" when installing an update
downloaded from Smart Update.
Occasionally, there can be difficulties when downloading files over the internet. This may
cause a file to contain errors or the file may be incomplete. When this happens to an
installation file, the error occurs because the missing or corrupt information means it is not
possible to initialize the installation.
To resolve this, the file must first be completely removed from your computer. It can then be
downloaded again, ready for installation.
To remove an incomplete and/or corrupt download file from your computer
1. Delete the saved file. If you have saved it to your Desktop, simply right-click the file and
select the Delete option. Otherwise, you will need to use Windows Explorer to find and
delete the file.
2. Start Internet Explorer.
3. Click the Tools menu, then click Internet Options. The Internet Options dialog will appear.
4. You will see an area called Temporary Internet Files. In this area is a Delete Files button.
Click the Delete Files button, then click OK when the confirmation message appears.
It is necessary to delete the Temporary Internet Files so that you will download a
completely fresh copy of the file. Otherwise, you could be re-saving a corrupt or
incomplete copy of the file that may be held by Internet Explorer.
5. The mouse pointer will change to an hour-glass while the files are deleted. This may take
some time. When the files are deleted, click Close.
You may now use Smart Update in 3D Configure to obtain the update again.
For information on using Smart Update, see FAQ #B008.
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G604 Error: "Internal Error 2711. DConfigure"
This error appears if you attempt to Modify, Repair or Remove the Documentation for 3D
Embroidery System 7.2 Upgrade (English only). For instance, you may have installed an
add-on module for 3D Embroidery and Smart Update shows that you need the 7.2
documentation upgrade again. When you attempt to re-install the upgrade, you are given
options to Modify, Repair or Remove the documentation upgrade, but choosing any of this
options results in the error.
Resolve this as follows:
1. Click Start to see the Start Menu, then click Control Panel.
2. Click Add or Remove Programs.
If you have Classic View enabled in the Control Panel, you will need to double click the
Add or Remove Programs icon.
3. When the list appears, select 3D Embroidery 7.2 Documentation Update.
4. Click the Remove button.
5. Click Yes to confirm removal. Progress bars will be displayed while the update is
removed. The software list will be refreshed when the process is complete.
6. Close Add or Remove Programs.
7. Close the Control Panel.
8. Run 3DEmbroideryDocumentationPatch72.exe again and install the update.
It is not necessary to go to Smart Update and download it again.
G608 I have downloaded the update as a Multiple File Download, but the
installation does not work.
The two main situations where this occurs are:
•
You have an old version of WinZip installed and the following message appears: "Please
insert disk number 1 of the spanned Zip file into drive C:." You are unable to proceed any
further.
•
You do not have WinZip installed, but you seem to be able to access the
3DEmbroideryPatch72.exe contained in the zip file. However, nothing happens when you
try to run it.
You need version 9.0 or later of the WinZip [http://www.winzip.com/] utility to correctly use
the Multiple File Download facility.
1. After you have installed WinZip [http://www.winzip.com/], double-click
3DEmbroideryPatch72.zip and the WinZip program will start. You will see that the zip file
contains one file called 3DEmbroideryPatch72.exe.
2. Click Extract and you will be able to save 3DEmbroideryPatch72.exe to your hard disk.
3. After saving 3DEmbroideryPatch72.exe, browse to the folder containing the file.
Note that you can save the file directly to your Desktop so that you can access it directly
without needing to browse for it.
4. Double-click 3DEmbroideryPatch72.exe and the installation will start.
Using the Program
G609 I have installed an add-on module, but I get the error "MFC Application has
encountered a problem and needs to close" every time I try to start it.
This will happen if you have installed an add-on module, and the 3D Embroidery System
software that is already installed has a later version than the newly installed add-on module.
If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install
the update for the 3D Embroidery System found in the Patch folder on the CD.
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If you have updated your 3D Embroidery System to version 7.2 or later using an update
obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use
Smart Update to obtain the latest update, as described in FAQ #B008.
When you run the update, you may be asked to choose between Modify, Repair and
Remove. This selection appears because you have updated on a previous occasion. Choose
the Repair option, and this will ensure all your 3D Embroidery System software is updated.
Viewing Files
G012 Error "Unable to load graphics conversion filter. Continue with document
conversion? Yes/No"
This message can appear when you open documents from the Technical folder on the CD
that have pictures in them. If you do not have any appropriate word processing facilities,
Windows® will use WordPad to open the technical documents. WordPad is the free word
processor that is provided with Windows®.
Click Yes to continue opening the technical document. The message will appear once for
each picture in the document. The text in the document will be displayed normally, but the
pictures will not be shown.
The technical documents are Microsoft® Word® documents (.doc). If you do not have any
related Microsoft® applications installed, the picture filters that are needed to show the
pictures will not be installed on your computer. However, you can download the free Office
File Converter Pack from the Microsoft® web site. This will allow WordPad to show the
pictures, and will also stop the error message appearing. This can be obtained as follows:
1. In your web browser, go to Microsoft® (www.microsoft.com) [http://www.microsoft.com].
2. In the Search Microsoft box, type "oconvpck.exe" and click Go.
3. In the list of results, click the "Download details: Office File Converter Pack" link.
4. A page will appear that describes how to download and install the Office File Converter
Pack. Read the page and follow the download and installation instructions.
Once the Office File Converter Pack is installed, you will be able to see the pictures in the
technical documents when they are opened in WordPad.
Zip Files
G608 I have downloaded the update as a Multiple File Download, but the
installation does not work.
The two main situations where this occurs are:
•
You have an old version of WinZip installed and the following message appears: "Please
insert disk number 1 of the spanned Zip file into drive C:." You are unable to proceed any
further.
•
You do not have WinZip installed, but you seem to be able to access the
3DEmbroideryPatch72.exe contained in the zip file. However, nothing happens when you
try to run it.
You need version 9.0 or later of the WinZip [http://www.winzip.com/] utility to correctly use
the Multiple File Download facility.
1. After you have installed WinZip [http://www.winzip.com/], double-click
3DEmbroideryPatch72.zip and the WinZip program will start. You will see that the zip file
contains one file called 3DEmbroideryPatch72.exe.
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2. Click Extract and you will be able to save 3DEmbroideryPatch72.exe to your hard disk.
3. After saving 3DEmbroideryPatch72.exe, browse to the folder containing the file.
Note that you can save the file directly to your Desktop so that you can access it directly
without needing to browse for it.
4. Double-click 3DEmbroideryPatch72.exe and the installation will start.
Registration
Listed versions: Not Applicable
Downloading Files
G802 I did not download the free designs when I registered online. How can I get
them?
Obtain your free designs as follows:
1. Ensure your dongle is inserted in your computer.
2. Start 3D Configure. Click the Register button, then click Yes for online registration.
3. Your internet browser will start and show your current registration details. Click the green
continue arrow on the Personal Information and Dealer Information pages.
4. A summary page will show the products you have currently registered. If you are eligible
for any free design downloads, there will be links for these downloads. All free
downloads will be shown, including any you may have previously downloaded.
5. Download the free designs as desired.
6. When you have finished downloading, click the red X at the bottom of the summary page
to close the browser window.
Error Messages
G803 Error "C:DEmbroidery.tmp not found."
This message can appear when attempting to Register, Activate Dongle or use Smart
Update. This will happen because the login.tmp file has been moved or deleted from the
C:\3DEmbroidery\System\Utilities\ folder.
After clearing the message, the "Failed to create HTML page" message will also appear.
The login.tmp file may have been mistaken for a temporary Windows file by a system
maintenance utility, such as a disk cleanup utility. Temporary Windows files can usually be
discarded by such utilities to free hard disk space.
You will need to replace the login.tmp file. Contact software support who will be able to
supply file called "TMP_Files.exe". After obtaining this, double-click on the file to extract a
new copy of login.tmp to the correct location. You will then be able to run Register, Activate
Dongle and Smart Update.
G807 Error "Fabric Decorator 7.2 - The Product License Code '' is not valid.".
This message only appears when you have downloaded and installed the first online release
of the tutorials for 3D Fabric Decorator 7.2. During this release phase, the tutorial download
was only available to dealers with a Not For Sale license. Hence, this error will only affect
dealers.
At installation time, a partial product code has been erroneously recorded. Although the error
appears during registration, this does not affect any details stored on the registration
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database. Also, no installed software is affected, including the 3D Fabric Decorator tutorials.
Therefore, please ignore this error.
General
H220 I am unable to register my Designer SE.
All of the following steps must be completed to register your Designer SE (skip any steps
that you have already completed):
1. Install the 3D Embroidery System software on the Designer SE support CD.
2. If you did not do so during the software installation, use the supplied USB cable to
connect your Designer SE to your computer and switch on the Designer SE.
3. If the computer asks for the driver to be installed, ensure you have the Designer SE
Support CD in your computer. Follow the on-screen instructions to install the driver
automatically.
If you have Windows® XP with Service Pack 2 installed, select the 'No, not this time'
option when you are asked to connect to Windows® Update on the first screen.
4. Ensure the Designer SE Communication utility is communicating with the Designer SE.
The icon in the System Tray on the computer screen should be a white embroidery
machine like this:
Designer SE Icon white
If there is no icon or it appears to be red, see the section below on ensuring communication
with your Designer SE.
5. If you are not already connected to the internet, connect now.
6. Run 3D Configure.
7. Click the Register button.
8. Click Yes when asked if you want to register online.
9. Follow the online registration procedure. Your machine will be listed in the registration
summary.
No internet connection
If you do not have an internet connection, you can register your Designer SE by using a
printed registration form. Click Register in 3D Configure and click No when prompted to
register online. Fill in the registration details, then print the registration form and send it to the
address on the last page of the print out.
Ensuring you have Communication between your Designer SE and your Computer
Communication between your Designer SE and your computer must be working in order to
be able to obtain the Designer SE software update with Smart Update. You can verify this by
checking the System Tray on the computer monitor to see if the Designer SE
Communication is present. If communication is established, the icon will be a small white
sewing machine like this:
Designer SE Icon white
There are two ways to further verify that communication is working correctly:
•
Double-click the Designer SE Communication icon and the Designer SE Communication
dialog box will appear. Click the Machine Information button to see the machine software
numbers and ID number.
Designer SE Machine Info dialog
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•
On the Designer SE, browse for embroidery files on your computer. (In Designer SE
Communication, you must have shared at least one drive that contains embroidery files
to use this feature.)
Both of these will only work if communication is correctly established.
No icon
If there is no icon, this means that the Designer SE Communication function is not running.
This may be because you have un-checked the Start Automatically option or you have
simply closed the Designer SE Communication function. To restart Designer SE
Communication and enable the Start Automatically feature:
1. Start 3D Configure.
2. Click the Send 1 or Send 2 tab.
3. Click the Designer SE Communication button. The icon will appear in the system tray.
Note that if you have now established communication with your Designer SE, you can go
ahead and use Smart Update.
4. Right-click the icon in the system tray and a menu will appear.
5. Click the Start Automatically option if it is un-checked. The menu will close.
Designer SE rt-click menu
6. Right-click the icon again to confirm that the Start Automatically option is checked.
7. Click anywhere on the desktop to close the menu without taking any further action. The
Designer SE Communication will now appear in the System Tray when your computer
starts, and communication with your Designer SE will be automatically established when
it is correctly connected and switched on.
Red icon
When the Designer SE Communication function is running, but there is no communication
with your Designer SE, the icon will have a red circle with a line across it.
Designer SE Icon red
This shows that communication has stopped. This will happen when:
•
The Designer SE is switched off.
•
The USB cable is disconnected at either the computer or the Designer SE.
• The driver is not installed on the USB port in use.
When a USB device is disconnected and plugged into a different USB port, the computer
may need to re-install the driver. If you cancel or exit this process before it is complete, then
the driver will not be correctly installed on that particular USB port. Therefore, if the computer
asks for a driver to be installed when you switch the Designer SE to a different USB port,
follow the on-screen instructions to install the drivers automatically. You will need the
Designer SE Support CD for this.
If you have Windows® XP with Service Pack 2 installed, select the 'No, not this time' option
when you are asked to connect to Windows Update on the first screen.
If you have interrupted the driver installation so that the driver is not correctly installed on the
USB port you are currently using, leave the Designer SE switched on and connected to that
USB port, then restart your computer. When the computer restarts, the Designer SE will be
detected again as new hardware, allowing you to install the driver correctly.
Communication Established
When communication is correctly established, you will be able to register. You can run the
registration process as often as you like. This has no effect unless you have something new
to register.
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Miscellaneous
G801 How do I change my personal information regarding my software
registration?
To change your personal information in our database, please do the following:
1. Go to the Database Registration Check
[http://www.husqvarnavikingsoftware.com/registration/checkdatabase.htm] page and
click the Enter button.
2. Enter your last name, e-mail address and Zipcode (Postal Code) in the boxes, then click
the green arrow to continue.
Note that if you have more than one e-mail address, you must enter the e-mail address
you provided when you registered.
3. The Personal Information page will show your current registration details. Change the
information as desired, then the green arrow to continue.
4. The Dealer Information page will show up to two dealers where you buy your Husqvarna
Viking products. Change the information as desired, then the green arrow to continue.
5. A summary page will show the products you have currently registered. If you are eligible
for any free design downloads, there will be links for these downloads.
6. Click the red X at the bottom of the page to close the browser window.
G802 I did not download the free designs when I registered online. How can I get
them?
Obtain your free designs as follows:
1. Ensure your dongle is inserted in your computer.
2. Start 3D Configure. Click the Register button, then click Yes for online registration.
3. Your internet browser will start and show your current registration details. Click the green
continue arrow on the Personal Information and Dealer Information pages.
4. A summary page will show the products you have currently registered. If you are eligible
for any free design downloads, there will be links for these downloads. All free
downloads will be shown, including any you may have previously downloaded.
5. Download the free designs as desired.
6. When you have finished downloading, click the red X at the bottom of the summary page
to close the browser window.
G804 How do I change my personal information for my software registration?
Simply click the Registration button in 3D Configure and repeat the registration process. This
does not change the registration status of software you have already registered, but it does
allow you to change your personal information and/or dealer information. You can also obtain
your free designs if you have not already done so.
Ensure your dongle is connected to your computer before you start, so that your current
registration details can be easily retrieved.
If your dongle is not connected or you have 3D Embroidery System software that does not
require a dongle, you will need to enter your surname, e-mail address and postcode to find
your registration details.
G806 What information is collected about my computer when I register my 3D
Embroidery System software or use Smart Update, and what is it used for?
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Information about the configuration of your computer is collected when you register and
when you use Smart Update. This information is shown on the first screen that appears
when you register or use Smart Update. If you register by printed form, the same information
is printed after your registration details. This information is only collected for support and no
information is collected automatically that could be used for identification of you or your
computer.
The only personal information collected is the registration information that you provide by
filling in the registration details. You can review this information online at any time by
repeating the registration process. This does not change the registration status of software
that is already registered.
No information is passed on to third parties outside the VSM Group. This applies to both the
configuration information about your computer and the registration details you have provided.
3D Configure
Listed versions: 7.0.5; 7.1; 7.2; 7.25
Activation
B007 Error "The server name or address could not be resolved" when attempting
to use Smart Update or Activate Dongle in 3D Configure.
This error may appear if you have Norton Internet Security/Personal Firewall and you
attempt to use Smart Update or Activate Dongle from 3D Configure. This error appears when
Norton Internet Security prevents Smart Update or Activate Dongle from accessing the
internet.
This can be resolved as follows:
1. Open Norton Internet Security/Personal Firewall.
2. Click on the Status & Settings option if you are not already on that screen.
3. Click on the Personal Firewall setting. The right hand pane will give more options for the
Personal Firewall setting.
4. Click on the Configure button on this pane. A new window will open.
5. Click on the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see
SmartUpdate.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click OK. This will close the 2nd window.
10. Close down the main Norton Internet Security/Personal Firewall window.
You will now be able to use Smart Update and Activate Dongle in 3D Configure.
The above instructions apply to the latest version of Norton Internet Security/Personal
Firewall available at the time of writing. For previous versions of the Norton Internet
Security/Personal Firewall, use an equivalent procedure to give SmartUpdate.exe full access
to the internet.
G803 Error "C:DEmbroidery.tmp not found."
This message can appear when attempting to Register, Activate Dongle or use Smart
Update. This will happen because the login.tmp file has been moved or deleted from the
C:\3DEmbroidery\System\Utilities\ folder.
After clearing the message, the "Failed to create HTML page" message will also appear.
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The login.tmp file may have been mistaken for a temporary Windows file by a system
maintenance utility, such as a disk cleanup utility. Temporary Windows files can usually be
discarded by such utilities to free hard disk space.
You will need to replace the login.tmp file. Contact software support who will be able to
supply file called "TMP_Files.exe". After obtaining this, double-click on the file to extract a
new copy of login.tmp to the correct location. You will then be able to run Register, Activate
Dongle and Smart Update.
Dongle
B007 Error "The server name or address could not be resolved" when attempting
to use Smart Update or Activate Dongle in 3D Configure.
This error may appear if you have Norton Internet Security/Personal Firewall and you
attempt to use Smart Update or Activate Dongle from 3D Configure. This error appears when
Norton Internet Security prevents Smart Update or Activate Dongle from accessing the
internet.
This can be resolved as follows:
1. Open Norton Internet Security/Personal Firewall.
2. Click on the Status & Settings option if you are not already on that screen.
3. Click on the Personal Firewall setting. The right hand pane will give more options for the
Personal Firewall setting.
4. Click on the Configure button on this pane. A new window will open.
5. Click on the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see
SmartUpdate.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click OK. This will close the 2nd window.
10. Close down the main Norton Internet Security/Personal Firewall window.
You will now be able to use Smart Update and Activate Dongle in 3D Configure.
The above instructions apply to the latest version of Norton Internet Security/Personal
Firewall available at the time of writing. For previous versions of the Norton Internet
Security/Personal Firewall, use an equivalent procedure to give SmartUpdate.exe full access
to the internet.
G803 Error "C:DEmbroidery.tmp not found."
This message can appear when attempting to Register, Activate Dongle or use Smart
Update. This will happen because the login.tmp file has been moved or deleted from the
C:\3DEmbroidery\System\Utilities\ folder.
After clearing the message, the "Failed to create HTML page" message will also appear.
The login.tmp file may have been mistaken for a temporary Windows file by a system
maintenance utility, such as a disk cleanup utility. Temporary Windows files can usually be
discarded by such utilities to free hard disk space.
You will need to replace the login.tmp file. Contact software support who will be able to
supply file called "TMP_Files.exe". After obtaining this, double-click on the file to extract a
new copy of login.tmp to the correct location. You will then be able to run Register, Activate
Dongle and Smart Update.
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Downloading Files
B011 "Error reading setup initialization file" when installing an update
downloaded from Smart Update.
Occasionally, there can be difficulties when downloading files over the internet. This may
cause a file to contain errors or the file may be incomplete. When this happens to an
installation file, the error occurs because the missing or corrupt information means it is not
possible to initialize the installation.
To resolve this, the file must first be completely removed from your computer. It can then be
downloaded again, ready for installation.
To remove an incomplete and/or corrupt download file from your computer
1. Delete the saved file. If you have saved it to your Desktop, simply right-click the file and
select the Delete option. Otherwise, you will need to use Windows Explorer to find and
delete the file.
2. Start Internet Explorer.
3. Click the Tools menu, then click Internet Options. The Internet Options dialog will appear.
4. You will see an area called Temporary Internet Files. In this area is a Delete Files button.
Click the Delete Files button, then click OK when the confirmation message appears.
It is necessary to delete the Temporary Internet Files so that you will download a
completely fresh copy of the file. Otherwise, you could be re-saving a corrupt or
incomplete copy of the file that may be held by Internet Explorer.
5. The mouse pointer will change to an hour-glass while the files are deleted. This may take
some time. When the files are deleted, click Close.
You may now use Smart Update in 3D Configure to obtain the update again.
For information on using Smart Update, see FAQ #B008.
Error Messages
B007 Error "The server name or address could not be resolved" when attempting
to use Smart Update or Activate Dongle in 3D Configure.
This error may appear if you have Norton Internet Security/Personal Firewall and you
attempt to use Smart Update or Activate Dongle from 3D Configure. This error appears when
Norton Internet Security prevents Smart Update or Activate Dongle from accessing the
internet.
This can be resolved as follows:
1. Open Norton Internet Security/Personal Firewall.
2. Click on the Status & Settings option if you are not already on that screen.
3. Click on the Personal Firewall setting. The right hand pane will give more options for the
Personal Firewall setting.
4. Click on the Configure button on this pane. A new window will open.
5. Click on the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see
SmartUpdate.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click OK. This will close the 2nd window.
10. Close down the main Norton Internet Security/Personal Firewall window.
You will now be able to use Smart Update and Activate Dongle in 3D Configure.
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The above instructions apply to the latest version of Norton Internet Security/Personal
Firewall available at the time of writing. For previous versions of the Norton Internet
Security/Personal Firewall, use an equivalent procedure to give SmartUpdate.exe full access
to the internet.
B011 "Error reading setup initialization file" when installing an update
downloaded from Smart Update.
Occasionally, there can be difficulties when downloading files over the internet. This may
cause a file to contain errors or the file may be incomplete. When this happens to an
installation file, the error occurs because the missing or corrupt information means it is not
possible to initialize the installation.
To resolve this, the file must first be completely removed from your computer. It can then be
downloaded again, ready for installation.
To remove an incomplete and/or corrupt download file from your computer
1. Delete the saved file. If you have saved it to your Desktop, simply right-click the file and
select the Delete option. Otherwise, you will need to use Windows Explorer to find and
delete the file.
2. Start Internet Explorer.
3. Click the Tools menu, then click Internet Options. The Internet Options dialog will appear.
4. You will see an area called Temporary Internet Files. In this area is a Delete Files button.
Click the Delete Files button, then click OK when the confirmation message appears.
It is necessary to delete the Temporary Internet Files so that you will download a
completely fresh copy of the file. Otherwise, you could be re-saving a corrupt or
incomplete copy of the file that may be held by Internet Explorer.
5. The mouse pointer will change to an hour-glass while the files are deleted. This may take
some time. When the files are deleted, click Close.
You may now use Smart Update in 3D Configure to obtain the update again.
For information on using Smart Update, see FAQ #B008.
B601 "The thread ABCDE-9999 already exists in MyThreads database. Do you
want to overwrite it?"
This message will appear when you copy a thread from a standard thread range to
MyThreads, and the thread has already been copied.
B602 "The Thread Number already exists. The Thread Number field will be set to
a unique value. Please re-edit."
This message will appear if you enter a Thread Number that already exists in MyThreads,
when adding or editing custom MyThreads. Click OK, and an underline and number will be
added to the end of the Thread Number to make it unique. If desired, click in the Thread
Number box and re-edit it.
B603 "This action is permanent and may not be reversed. Do you wish to
continue?"
This message will appear when you try to delete a thread definition from MyThreads. If you
wish to go ahead and delete the thread, click Yes. Otherwise click No.
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B604 Error "Thread range is corrupt or missing. Cannot start module. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
B605 "Import has detected some new thread ranges. Please go to the VSM
Software website to download these."
This message may appear when you use the Import Threads From Embroidery function.
This indicates that the embroidery contains standard threads from a later version of the
database that you have installed. Use Smart Update to obtain the latest version of the
standard thread database.
B606 "Could not back up to the selected path."
This message may appear if you attempt to back up your MyThreads database to a folder
that is read only (for instance, if you try to back up directly to a CD) or if you are attempting to
overwrite an existing file that is read only. Choose a different location or a different backup
name.
B607 "Warning! Restoring your MyThreads database will result in loss of all
changes. Continue?"
This message appears when you restore a previously backed up copy of your MyThreads
database. This message is to inform you that all the threads in the current MyThreads
database will be replaced with the restored threads. This action cannot be undone. If you are
unsure about continuing, click No, make a new backup of the current MyThreads database
and ensure a different name is used for the backup, then start the restore process again.
B608 "There was an error while restoring your database. Please ensure that all
3D system programs are closed and try again."
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This message will appear when you try to restore a previously backed up copy of your
MyThreads database if there are 3D Embroidery System modules that are using the current
MyThreads database. Close all other 3D Embroidery System modules and try again. If the
message still appears, restart your computer and try again.
B609 "You must enter something inside the Thread Number field."
This message will appear when you try to save a new or edited thread if the Thread Number
is blank. The Thread Number may not be blank. Enter a Thread Number and click OK.
B610 How are MyThreads colors used in 3D Embroidery System Files?
The 3D Embroidery System will display threads in a file in the same way on any computer
where it is installed. That is, the colors used will be the same even if they are reproduced
slightly differently on different monitors. You can print a worksheet to see the colors and
color names used in a particular design. This is true, even if you do not have all the threads
in a design defined in the Standard or MyThreads databases on your computer. This is
because 3D Embroidery System designs have complete information for each of the threads it
uses. Any of the following file types is a 'design' that has full 3D Embroidery System thread
definitions:
•
Husqvarna Viking/Pfaff .vp3 embroidery file
•
3D Digitizing .can design outline file
•
3D Cross Stitcher .krz design file
•
Font .nft file
• Shapes .nsp file
Only Husqvarna Viking/Pfaff .vp3 embroidery files can be used to import custom thread
definitions into your MyThreads database.
Each thread used in a design will fall into one of the following categories:
•
A thread you have added to MyThreads from the Standard Thread Database and which
you have not changed. This will apply to most of your colors if you have used MyThreads
to catalogue your thread collection.
•
A thread from the Standard Thread Database.
•
A thread which you formerly added to MyThreads from the Standard Thread Database,
used in some designs and then deleted from MyThreads.
•
A custom thread that has been added to MyThreads. You could have added this yourself
or added it to MyThreads from a design from somebody else.
•
A thread from the Standard Thread Database that is not on your own Standard Thread
Database because your database is out of date.
•
A custom thread defined in the file that does not appear in the your MyThreads
database.
The availability of threads in the Standard Thread Database and MyThreads will only affect
parts of the 3D Embroidery System where you can change colors, as follows:
•
Editing modules: 3D Embroidery, 3D Vision and 3D Stitch Editor
• Design modules: 3D Digitizing, 3D Cross Stitcher, 3D Font Digitizing, 3D QuickFont
See the following for some situations you may encounter according to the availability of
thread definitions, as categorized above:
•
FAQ #B611 (I have a vp3 embroidery from another user that uses a custom thread
definition they designed in MyThreads.)
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•
FAQ #B612 (I have a design with MyThreads colors that are unmodified copies from the
Standard Thread Database, but they are not in my MyThreads list.)
•
FAQ #B613 (I have a design with custom colors that have been deleted from
MyThreads.)
•
FAQ #B614 (I have a .can or .krz design from another user that uses a custom thread
definition they designed in MyThreads.)
•
FAQ #B615 (I have a design from another user that uses threads from the Standard
Thread Database that I do not have.
B611 I have a vp3 embroidery from another user that uses a custom thread
definition they designed in MyThreads
If you attempt to change the color, a message will appear to indicate that the thread is not
found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep
the thread color, click Cancel in the Color Selection dialog box, then use Import Threads
From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select
a replacement thread.
B612 I have a design with MyThreads colors that are unmodified copies from the
Standard Thread Database, but they are not in my MyThreads list
If you open a file that has colors from MyThreads that are unmodified copies of standard
threads, but do not exist as copies in your MyThreads list, the color will be identified and
selected in the original thread range when you click the color to change it.
B613 I have a design with custom colors that have been deleted from MyThreads
If you attempt to change the color, a message will appear to indicate that the thread is not
found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep
the thread color, click Cancel in the Color Selection dialog box, then use Import Threads
From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select
a replacement thread.
B614 I have a .can or .krz design from another user that uses a custom thread
definition they designed in MyThreads
If you wish to add the custom MyThreads to your own MyThreads, create a .vp3 embroidery
from the design, then use Import Threads From Embroidery in Thread Manager to load the
custom thread definition.
B615 I have a design from another user that uses threads from the Standard
Thread Database that I do not have
You may not use Import Threads From Embroidery to add these threads to either your
Standard Thread Database or MyThreads. Use Smart Update to find and download the latest
thread database, which you can then install.
B616 Nothing happens when I click Thread Manager in 3D Configure.
This can happen when you are using version 7.0 of the 3D Embroidery System and you
install Service Pack 2 for Windows XP. Use Smart Update to update your 3D Embroidery
System to version 7.05 or later.
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If you are unable to use Smart Update via the Internet, ask your dealer to help you update
your 3D Embroidery System.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
G803 Error "C:DEmbroidery.tmp not found."
This message can appear when attempting to Register, Activate Dongle or use Smart
Update. This will happen because the login.tmp file has been moved or deleted from the
C:\3DEmbroidery\System\Utilities\ folder.
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After clearing the message, the "Failed to create HTML page" message will also appear.
The login.tmp file may have been mistaken for a temporary Windows file by a system
maintenance utility, such as a disk cleanup utility. Temporary Windows files can usually be
discarded by such utilities to free hard disk space.
You will need to replace the login.tmp file. Contact software support who will be able to
supply file called "TMP_Files.exe". After obtaining this, double-click on the file to extract a
new copy of login.tmp to the correct location. You will then be able to run Register, Activate
Dongle and Smart Update.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Loading Embroideries
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
Miscellaneous
B006 Do I need to run the 3D Configure Wizard every time that I want to change
my Send 1 and/or Send 2 settings?
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You have the choice of either using the 3D Configure Wizard to set Send 1 and Send 2, or
use the Send 1 and Send 2 tabs in 3D Configure. You can also use the Send 1 and Send 2
tabs to inspect your current Send 1 and Send 2 settings.
Product Information
G004 What is the price of the software, and where can I get it?
Please contact your local dealer for prices and availability on all the Husqvarna Viking
software. To find your local dealer see the Husqvarna Viking Dealer Locator
[http://www.sew.husqvarna.se/dealers.htm]. You can always find this on the bottom bar of
the Husqvarna Viking Software website.
Screen Appearance
B001 When I start 3D Configure, I cannot see the OK, Cancel, Apply and Help
buttons at the bottom of the window.
The 3D Embroidery System requires a minimum screen resolution of 1024 by 768 pixels. If
your screen resolution is less than this (800 by 600 or less), you will not be able to see all of
the screen elements in 3D Configure and other parts of the 3D Embroidery System. Refer to
the 3D Embroidery System Getting Started Guide for details on system requirements and
changing monitor display properties.
B005 I have used Reset All Modules but the existing settings are still being
shown
This will happen if you have a module open when you click Reset All Modules in 3D
Configure. Close all 3D Embroidery System modules, then start 3D Configure and click
Reset All Modules again.
G414 I have changed grid color and now I wish to return to the original color
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid
Color button.
Use Screen Preferences to change the grid spacing.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G417 I wish to change the background color for the work area and the Real Size
window
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Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
G426 Some of the color values on the Custom tab of the Colors dialog box are
not visible.
When this happens, only the Hue and Red color values are visible. The Sat (Saturation),
Lum (Luminosity), Green and Blue values do not fit on the dialog box.
To fix this, use Smart Update to update your 3D Embroidery System software to the latest
version.
Send To All Devices
H102 "No stitches to send."
This message will appear if you attempt to send an embroidery, but there is no embroidery
loaded so no stitches can be sent. Load the desired embroidery and try again.
H801 "Cannot send design. Card write currently in progress."
This message will appear if you attempt to send an embroidery when another 3D Embroidery
System module is already part way through sending an embroidery to the same card. Wait
until the first module has finished writing and then try again.
H812 I am having problems sending embroideries
Open the 3D Configure setup utility. On the Send 1 or Send 2 tab, check that the correct
option is selected for your embroidery machine or Reader/Writer. For example, if your device
uses a Com port, ensure the correct Com port is selected.
Send To d-Card Reader/Writer Unit
A306 Error: "Cannot write to d-Card"
This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card
Reader/Writer during the writing process.
A315 There is no light showing on my d-Card Reader/Writer
The green LED on the d-Card Reader/Writer is visible only while you are Reading a d-Card
or Writing a d-Card. At all other times it is not lit up, even if the d-Card Reader/Writer is
connected correctly to the USB port of your computer.
H806 Error "No d-Card Reader/Writer unit is connected."
This message appears if the d-Card Reader/Writer is not connected correctly to a USB port
of your computer when you select the Send To function. Refer to the hardware installation
guide for more details.
H807 Error "No d-Card is inserted."
This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you
select the Send To function.
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H808 Error "d-Card is not programmable."
This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the
d-Card Reader/ Writer when you select Send To; replace with a Personal d-Card.
H809 Error "This d-Card contains a sewing machine upgrade program. Click OK
to continue."
This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a
program that can update your Husqvarna Viking Designer II sewing machine software. If you
do not wish to update at this time, click OK to continue the Send To procedure. The update
program will be erased when the embroideries are written to the d-Card.
Send To Designer I Floppy Disk
H803 Error "No disk in drive."
This message appears if there is no disk inserted in the floppy disk drive of your computer
when you select the Send To function.
H804 Error "Disk access denied."
This message appears if the disk inserted in the floppy disk drive of your computer when you
select the Send To function is write-protected.
H805 Error "Wrong disk size. Use 1.44MB only."
This message appears if a 720K floppy disk is inserted in the floppy disk drive of your
computer when you select the Send To function. Replace with a 1.44MB disk.
Send To Huskygram/POEM
H901 Error message "Thread Broken"
This message appears if the top or bottom thread is broken in the Huskygram/POEM
embroidery machine. Rethread or thread a new bobbin, then restart.
H902 Error message "Cover open"
This message appears if either the top or the hook cover is open in the Huskygram/POEM
embroidery machine. Close the cover, then restart.
H903 Error message "The machine will not accept data."
Occasionally a Huskygram/POEM machine will switch on in the wrong state and will not
accept data. If so switch the Huskygram/POEM off and then back on.
Send To Rose/Orchidea/#1+/Iris Reader/Writer
A203 Error message "Cannot write to card"
This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in
the Reader/Writer; replace with a Programmable card. It may also appear if the
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Programmable card is defective or if a card is pulled out of the Reader/Writer during the
writing process.
The message will also appear if you are trying to write to a 512 Programmable card via a
parallel Reader/Writer. Ensure that you are using the correct card.
A204 Error message "Cannot erase to card"
The card is not erasable. This message can appear if a card is pulled out of the
Reader/Writer during the erasing process.
A215 I am having problems writing embroideries to a Programmable Embroidery
Card
First try another card and check the Reader/Writer is connected correctly. If the problems are
limited to one card, erase it completely by opening 3D Reader/Writer, then using the Write
Card function with no embroideries loaded on the screen.
H810 Error message "Reader/Writer not found"
This message appears if the Reader/Writer is not connected correctly to your computer when
you select the Send To function. Refer to the hardware installation guide for more details.
H811 Error message "No card is inserted"
This message appears if there is no Embroidery Card inserted in the Reader/Writer when
you select the Send To function.
Smart Update
B002 Message "We recommend that you check your system is up-to-date
regularly by selecting the Smart Update button from 3D Configure"
This message will appear when you start your 3D Embroidery System if you have not run
Smart Update in the last 30 days.
Use Smart Update to check for new 3D Embroidery System updates and extras such as new
fonts.
Smart Updates you have downloaded may still be shown if you have not installed them.
B003 When I use Smart Update, some of the updates I have downloaded are still
shown.
Smart Updates you have downloaded may still be shown if you have not installed them.
Simply downloading a Smart Update does not automatically install it on your computer. After
downloading a Smart Update, find the file where you saved it and double-click it to install.
B004 How often should I run Smart Update?
Use Smart Update to check for new 3D Embroidery System updates and extras such as new
fonts. It is recommended to run Smart Update at least once every 30 days. The 3D
Embroidery System will inform you if you have not used Smart Update in the last 30 days.
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B007 Error "The server name or address could not be resolved" when attempting
to use Smart Update or Activate Dongle in 3D Configure.
This error may appear if you have Norton Internet Security/Personal Firewall and you
attempt to use Smart Update or Activate Dongle from 3D Configure. This error appears when
Norton Internet Security prevents Smart Update or Activate Dongle from accessing the
internet.
This can be resolved as follows:
1. Open Norton Internet Security/Personal Firewall.
2. Click on the Status & Settings option if you are not already on that screen.
3. Click on the Personal Firewall setting. The right hand pane will give more options for the
Personal Firewall setting.
4. Click on the Configure button on this pane. A new window will open.
5. Click on the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see
SmartUpdate.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click OK. This will close the 2nd window.
10. Close down the main Norton Internet Security/Personal Firewall window.
You will now be able to use Smart Update and Activate Dongle in 3D Configure.
The above instructions apply to the latest version of Norton Internet Security/Personal
Firewall available at the time of writing. For previous versions of the Norton Internet
Security/Personal Firewall, use an equivalent procedure to give SmartUpdate.exe full access
to the internet.
B008 How do I use Smart Update?
To use Smart Update:
1. Ensure your dongle supplied with your 3D Embroidery Software is connect to your
computer.
2. Ensure you are connected to the Internet.
3. Run 3D Configure (select Start, All Programs, 3D Embroidery System, 3D Configure).
4. Click the Smart Update button.
5. Your Internet browser will start and display the first Smart Update page.
6. Click the green arrow to see the next page containing the Smart Updates you need.
If you have already downloaded and installed all the Smart Updates you are eligible for,
there will be no Smart Updates listed.
7. Click the disk icons for the desired updates and download them. Make a note of where
you save the updates.
8. After you have finished downloading the updates, they must still be installed on your
computer. If you did not save the updates on your Windows Desktop, use Explorer to
browse to the location where you saved the updates.
9. Double-click each new update to install it.
B009 I believe that 3D Fabric Decorator is available through Smart Update, but it
is not listed when I use Smart Update.
3D Fabric Decorator is only available as a Smart Update if:
•
You purchased a new copy of the full 3D Professional Embroidery System on or after
May 1st 2004.
or
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•
You purchased a new copy of the full VIP Professional Embroidery on or after May 1st
2004, and subsequently received a free upgrade to 3D Professional.
PLEASE NOTE: If you purchased the VIP Embroidery System before May 1st 2004, but
received your free upgrade to 3D Professional on or after May 1st 2004, this means your
purchase date is not in the qualifying period. Therefore, you will not be eligible to obtain 3D
Fabric Decorator as a Smart Update.
B011 "Error reading setup initialization file" when installing an update
downloaded from Smart Update.
Occasionally, there can be difficulties when downloading files over the internet. This may
cause a file to contain errors or the file may be incomplete. When this happens to an
installation file, the error occurs because the missing or corrupt information means it is not
possible to initialize the installation.
To resolve this, the file must first be completely removed from your computer. It can then be
downloaded again, ready for installation.
To remove an incomplete and/or corrupt download file from your computer
1. Delete the saved file. If you have saved it to your Desktop, simply right-click the file and
select the Delete option. Otherwise, you will need to use Windows Explorer to find and
delete the file.
2. Start Internet Explorer.
3. Click the Tools menu, then click Internet Options. The Internet Options dialog will appear.
4. You will see an area called Temporary Internet Files. In this area is a Delete Files button.
Click the Delete Files button, then click OK when the confirmation message appears.
It is necessary to delete the Temporary Internet Files so that you will download a
completely fresh copy of the file. Otherwise, you could be re-saving a corrupt or
incomplete copy of the file that may be held by Internet Explorer.
5. The mouse pointer will change to an hour-glass while the files are deleted. This may take
some time. When the files are deleted, click Close.
You may now use Smart Update in 3D Configure to obtain the update again.
For information on using Smart Update, see FAQ #B008.
G803 Error "C:DEmbroidery.tmp not found."
This message can appear when attempting to Register, Activate Dongle or use Smart
Update. This will happen because the login.tmp file has been moved or deleted from the
C:\3DEmbroidery\System\Utilities\ folder.
After clearing the message, the "Failed to create HTML page" message will also appear.
The login.tmp file may have been mistaken for a temporary Windows file by a system
maintenance utility, such as a disk cleanup utility. Temporary Windows files can usually be
discarded by such utilities to free hard disk space.
You will need to replace the login.tmp file. Contact software support who will be able to
supply file called "TMP_Files.exe". After obtaining this, double-click on the file to extract a
new copy of login.tmp to the correct location. You will then be able to run Register, Activate
Dongle and Smart Update.
Thread Colors
B610 How are MyThreads colors used in 3D Embroidery System Files?
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The 3D Embroidery System will display threads in a file in the same way on any computer
where it is installed. That is, the colors used will be the same even if they are reproduced
slightly differently on different monitors. You can print a worksheet to see the colors and
color names used in a particular design. This is true, even if you do not have all the threads
in a design defined in the Standard or MyThreads databases on your computer. This is
because 3D Embroidery System designs have complete information for each of the threads it
uses. Any of the following file types is a 'design' that has full 3D Embroidery System thread
definitions:
•
Husqvarna Viking/Pfaff .vp3 embroidery file
•
3D Digitizing .can design outline file
•
3D Cross Stitcher .krz design file
•
Font .nft file
• Shapes .nsp file
Only Husqvarna Viking/Pfaff .vp3 embroidery files can be used to import custom thread
definitions into your MyThreads database.
Each thread used in a design will fall into one of the following categories:
•
A thread you have added to MyThreads from the Standard Thread Database and which
you have not changed. This will apply to most of your colors if you have used MyThreads
to catalogue your thread collection.
•
A thread from the Standard Thread Database.
•
A thread which you formerly added to MyThreads from the Standard Thread Database,
used in some designs and then deleted from MyThreads.
•
A custom thread that has been added to MyThreads. You could have added this yourself
or added it to MyThreads from a design from somebody else.
•
A thread from the Standard Thread Database that is not on your own Standard Thread
Database because your database is out of date.
•
A custom thread defined in the file that does not appear in the your MyThreads
database.
The availability of threads in the Standard Thread Database and MyThreads will only affect
parts of the 3D Embroidery System where you can change colors, as follows:
•
Editing modules: 3D Embroidery, 3D Vision and 3D Stitch Editor
• Design modules: 3D Digitizing, 3D Cross Stitcher, 3D Font Digitizing, 3D QuickFont
See the following for some situations you may encounter according to the availability of
thread definitions, as categorized above:
•
FAQ #B611 (I have a vp3 embroidery from another user that uses a custom thread
definition they designed in MyThreads.)
•
FAQ #B612 (I have a design with MyThreads colors that are unmodified copies from the
Standard Thread Database, but they are not in my MyThreads list.)
•
FAQ #B613 (I have a design with custom colors that have been deleted from
MyThreads.)
•
FAQ #B614 (I have a .can or .krz design from another user that uses a custom thread
definition they designed in MyThreads.)
•
FAQ #B615 (I have a design from another user that uses threads from the Standard
Thread Database that I do not have.
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B611 I have a vp3 embroidery from another user that uses a custom thread
definition they designed in MyThreads
If you attempt to change the color, a message will appear to indicate that the thread is not
found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep
the thread color, click Cancel in the Color Selection dialog box, then use Import Threads
From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select
a replacement thread.
B612 I have a design with MyThreads colors that are unmodified copies from the
Standard Thread Database, but they are not in my MyThreads list
If you open a file that has colors from MyThreads that are unmodified copies of standard
threads, but do not exist as copies in your MyThreads list, the color will be identified and
selected in the original thread range when you click the color to change it.
B613 I have a design with custom colors that have been deleted from MyThreads
If you attempt to change the color, a message will appear to indicate that the thread is not
found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep
the thread color, click Cancel in the Color Selection dialog box, then use Import Threads
From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select
a replacement thread.
B614 I have a .can or .krz design from another user that uses a custom thread
definition they designed in MyThreads
If you wish to add the custom MyThreads to your own MyThreads, create a .vp3 embroidery
from the design, then use Import Threads From Embroidery in Thread Manager to load the
custom thread definition.
B615 I have a design from another user that uses threads from the Standard
Thread Database that I do not have
You may not use Import Threads From Embroidery to add these threads to either your
Standard Thread Database or MyThreads. Use Smart Update to find and download the latest
thread database, which you can then install.
B616 Nothing happens when I click Thread Manager in 3D Configure.
This can happen when you are using version 7.0 of the 3D Embroidery System and you
install Service Pack 2 for Windows XP. Use Smart Update to update your 3D Embroidery
System to version 7.05 or later.
If you are unable to use Smart Update via the Internet, ask your dealer to help you update
your 3D Embroidery System.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
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Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Using MyThreads
B610 How are MyThreads colors used in 3D Embroidery System Files?
The 3D Embroidery System will display threads in a file in the same way on any computer
where it is installed. That is, the colors used will be the same even if they are reproduced
slightly differently on different monitors. You can print a worksheet to see the colors and
color names used in a particular design. This is true, even if you do not have all the threads
in a design defined in the Standard or MyThreads databases on your computer. This is
because 3D Embroidery System designs have complete information for each of the threads it
uses. Any of the following file types is a 'design' that has full 3D Embroidery System thread
definitions:
•
Husqvarna Viking/Pfaff .vp3 embroidery file
•
3D Digitizing .can design outline file
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•
3D Cross Stitcher .krz design file
•
Font .nft file
• Shapes .nsp file
Only Husqvarna Viking/Pfaff .vp3 embroidery files can be used to import custom thread
definitions into your MyThreads database.
Each thread used in a design will fall into one of the following categories:
•
A thread you have added to MyThreads from the Standard Thread Database and which
you have not changed. This will apply to most of your colors if you have used MyThreads
to catalogue your thread collection.
•
A thread from the Standard Thread Database.
•
A thread which you formerly added to MyThreads from the Standard Thread Database,
used in some designs and then deleted from MyThreads.
•
A custom thread that has been added to MyThreads. You could have added this yourself
or added it to MyThreads from a design from somebody else.
•
A thread from the Standard Thread Database that is not on your own Standard Thread
Database because your database is out of date.
•
A custom thread defined in the file that does not appear in the your MyThreads
database.
The availability of threads in the Standard Thread Database and MyThreads will only affect
parts of the 3D Embroidery System where you can change colors, as follows:
•
Editing modules: 3D Embroidery, 3D Vision and 3D Stitch Editor
• Design modules: 3D Digitizing, 3D Cross Stitcher, 3D Font Digitizing, 3D QuickFont
See the following for some situations you may encounter according to the availability of
thread definitions, as categorized above:
•
FAQ #B611 (I have a vp3 embroidery from another user that uses a custom thread
definition they designed in MyThreads.)
•
FAQ #B612 (I have a design with MyThreads colors that are unmodified copies from the
Standard Thread Database, but they are not in my MyThreads list.)
•
FAQ #B613 (I have a design with custom colors that have been deleted from
MyThreads.)
•
FAQ #B614 (I have a .can or .krz design from another user that uses a custom thread
definition they designed in MyThreads.)
•
FAQ #B615 (I have a design from another user that uses threads from the Standard
Thread Database that I do not have.
B611 I have a vp3 embroidery from another user that uses a custom thread
definition they designed in MyThreads
If you attempt to change the color, a message will appear to indicate that the thread is not
found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep
the thread color, click Cancel in the Color Selection dialog box, then use Import Threads
From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select
a replacement thread.
B612 I have a design with MyThreads colors that are unmodified copies from the
Standard Thread Database, but they are not in my MyThreads list
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If you open a file that has colors from MyThreads that are unmodified copies of standard
threads, but do not exist as copies in your MyThreads list, the color will be identified and
selected in the original thread range when you click the color to change it.
B613 I have a design with custom colors that have been deleted from MyThreads
If you attempt to change the color, a message will appear to indicate that the thread is not
found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep
the thread color, click Cancel in the Color Selection dialog box, then use Import Threads
From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select
a replacement thread.
B614 I have a .can or .krz design from another user that uses a custom thread
definition they designed in MyThreads
If you wish to add the custom MyThreads to your own MyThreads, create a .vp3 embroidery
from the design, then use Import Threads From Embroidery in Thread Manager to load the
custom thread definition.
B615 I have a design from another user that uses threads from the Standard
Thread Database that I do not have
You may not use Import Threads From Embroidery to add these threads to either your
Standard Thread Database or MyThreads. Use Smart Update to find and download the latest
thread database, which you can then install.
Using Thread Manager
B601 "The thread ABCDE-9999 already exists in MyThreads database. Do you
want to overwrite it?"
This message will appear when you copy a thread from a standard thread range to
MyThreads, and the thread has already been copied.
B602 "The Thread Number already exists. The Thread Number field will be set to
a unique value. Please re-edit."
This message will appear if you enter a Thread Number that already exists in MyThreads,
when adding or editing custom MyThreads. Click OK, and an underline and number will be
added to the end of the Thread Number to make it unique. If desired, click in the Thread
Number box and re-edit it.
B603 "This action is permanent and may not be reversed. Do you wish to
continue?"
This message will appear when you try to delete a thread definition from MyThreads. If you
wish to go ahead and delete the thread, click Yes. Otherwise click No.
B604 Error "Thread range is corrupt or missing. Cannot start module. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
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If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
B605 "Import has detected some new thread ranges. Please go to the VSM
Software website to download these."
This message may appear when you use the Import Threads From Embroidery function.
This indicates that the embroidery contains standard threads from a later version of the
database that you have installed. Use Smart Update to obtain the latest version of the
standard thread database.
B606 "Could not back up to the selected path."
This message may appear if you attempt to back up your MyThreads database to a folder
that is read only (for instance, if you try to back up directly to a CD) or if you are attempting to
overwrite an existing file that is read only. Choose a different location or a different backup
name.
B607 "Warning! Restoring your MyThreads database will result in loss of all
changes. Continue?"
This message appears when you restore a previously backed up copy of your MyThreads
database. This message is to inform you that all the threads in the current MyThreads
database will be replaced with the restored threads. This action cannot be undone. If you are
unsure about continuing, click No, make a new backup of the current MyThreads database
and ensure a different name is used for the backup, then start the restore process again.
B608 "There was an error while restoring your database. Please ensure that all
3D system programs are closed and try again."
This message will appear when you try to restore a previously backed up copy of your
MyThreads database if there are 3D Embroidery System modules that are using the current
MyThreads database. Close all other 3D Embroidery System modules and try again. If the
message still appears, restart your computer and try again.
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B609 "You must enter something inside the Thread Number field."
This message will appear when you try to save a new or edited thread if the Thread Number
is blank. The Thread Number may not be blank. Enter a Thread Number and click OK.
B610 How are MyThreads colors used in 3D Embroidery System Files?
The 3D Embroidery System will display threads in a file in the same way on any computer
where it is installed. That is, the colors used will be the same even if they are reproduced
slightly differently on different monitors. You can print a worksheet to see the colors and
color names used in a particular design. This is true, even if you do not have all the threads
in a design defined in the Standard or MyThreads databases on your computer. This is
because 3D Embroidery System designs have complete information for each of the threads it
uses. Any of the following file types is a 'design' that has full 3D Embroidery System thread
definitions:
•
Husqvarna Viking/Pfaff .vp3 embroidery file
•
3D Digitizing .can design outline file
•
3D Cross Stitcher .krz design file
•
Font .nft file
• Shapes .nsp file
Only Husqvarna Viking/Pfaff .vp3 embroidery files can be used to import custom thread
definitions into your MyThreads database.
Each thread used in a design will fall into one of the following categories:
•
A thread you have added to MyThreads from the Standard Thread Database and which
you have not changed. This will apply to most of your colors if you have used MyThreads
to catalogue your thread collection.
•
A thread from the Standard Thread Database.
•
A thread which you formerly added to MyThreads from the Standard Thread Database,
used in some designs and then deleted from MyThreads.
•
A custom thread that has been added to MyThreads. You could have added this yourself
or added it to MyThreads from a design from somebody else.
•
A thread from the Standard Thread Database that is not on your own Standard Thread
Database because your database is out of date.
•
A custom thread defined in the file that does not appear in the your MyThreads
database.
The availability of threads in the Standard Thread Database and MyThreads will only affect
parts of the 3D Embroidery System where you can change colors, as follows:
•
Editing modules: 3D Embroidery, 3D Vision and 3D Stitch Editor
• Design modules: 3D Digitizing, 3D Cross Stitcher, 3D Font Digitizing, 3D QuickFont
See the following for some situations you may encounter according to the availability of
thread definitions, as categorized above:
•
FAQ #B611 (I have a vp3 embroidery from another user that uses a custom thread
definition they designed in MyThreads.)
•
FAQ #B612 (I have a design with MyThreads colors that are unmodified copies from the
Standard Thread Database, but they are not in my MyThreads list.)
•
FAQ #B613 (I have a design with custom colors that have been deleted from
MyThreads.)
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•
FAQ #B614 (I have a .can or .krz design from another user that uses a custom thread
definition they designed in MyThreads.)
•
FAQ #B615 (I have a design from another user that uses threads from the Standard
Thread Database that I do not have.
B611 I have a vp3 embroidery from another user that uses a custom thread
definition they designed in MyThreads
If you attempt to change the color, a message will appear to indicate that the thread is not
found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep
the thread color, click Cancel in the Color Selection dialog box, then use Import Threads
From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select
a replacement thread.
B612 I have a design with MyThreads colors that are unmodified copies from the
Standard Thread Database, but they are not in my MyThreads list
If you open a file that has colors from MyThreads that are unmodified copies of standard
threads, but do not exist as copies in your MyThreads list, the color will be identified and
selected in the original thread range when you click the color to change it.
B613 I have a design with custom colors that have been deleted from MyThreads
If you attempt to change the color, a message will appear to indicate that the thread is not
found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep
the thread color, click Cancel in the Color Selection dialog box, then use Import Threads
From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select
a replacement thread.
B614 I have a .can or .krz design from another user that uses a custom thread
definition they designed in MyThreads
If you wish to add the custom MyThreads to your own MyThreads, create a .vp3 embroidery
from the design, then use Import Threads From Embroidery in Thread Manager to load the
custom thread definition.
B615 I have a design from another user that uses threads from the Standard
Thread Database that I do not have
You may not use Import Threads From Embroidery to add these threads to either your
Standard Thread Database or MyThreads. Use Smart Update to find and download the latest
thread database, which you can then install.
B616 Nothing happens when I click Thread Manager in 3D Configure.
This can happen when you are using version 7.0 of the 3D Embroidery System and you
install Service Pack 2 for Windows XP. Use Smart Update to update your 3D Embroidery
System to version 7.05 or later.
If you are unable to use Smart Update via the Internet, ask your dealer to help you update
your 3D Embroidery System.
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B617 The Yli thread ranges are no longer available in Color Selection or Thread
Manager.
This can happen when you install the 3D Embroidery System 7.2 Update. Use Smart Update
to obtain the latest Thread Database Update.
If a Security Warning appears, click Run to go ahead and run the update program.
To install the update when the WinZip Self-Extractor appears, click the Unzip button, then
click OK, then click Close.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
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3D Font Digitizing
Listed versions: 7.0; 7.1; 7.2; 7.25
Background Picture
F015 Why do I need to save an imported picture?
When a new picture is loaded, you will probably need to move and resize it. You should save
the picture so that you can then reload the picture without having to remember the exact
changes you made.
F016 Why does my picture keep disappearing?
The picture under the current character or shape is not stored as part of the font or shapes
file. It is removed when you do one of the following:
•
Select a new character or shape to work with
•
Load a font
• Create a new font
Hence, if you select a different character or shape, then go back to the one where you
loaded the picture, the picture will no longer be in the background. If a new font or character
has been selected and Use For Background Picture is checked, a different font character will
appear. Reload the previously saved picture.
F017 I only want to work on a small part of a picture, but I can’t make the desired
part of the picture big enough. How can I do this?
To digitize over a small part of an existing picture, load the picture into 3D Digitizing, select
and copy the desired area of the picture, return back to 3D Font Digitizing and click the Paste
Picture icon.
F018 I wish to use a TrueType character as the background picture for a shape,
but there is no way to select one when digitizing a shapes set.
This feature is only available when designing fonts. If you wish to have a TrueType®
character as the background for a shape (for instance, a character from a symbol font), do
one of the following:
•
Open a font. In the Select Character dialog, select the Use For Background Picture
option. Select the desired font and character and click OK. Resize the picture of the
character, then use Save Picture to save the resized picture of the character. Reopen the
shapes set, select the desired shape, then use Load Picture to load the picture of the
character.
•
Create a picture of the desired character in another module, copy the picture and then
use Paste Picture to place it in the background for your shape. For instance, use the Text
function on the Picture page of 3D Digitizing to make your picture. This is useful if the
desired character does not appear in the Select Character dialog, which may happen
with symbol fonts.
F019 I am saving pictures for the characters or shapes I am digitizing, but I am
worried that they are taking up a lot of space on my computer
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If you save pictures for all 224 possible characters in a font, you could use up to 10Mb of
hard disk space, using only pictures generated from TrueType® font characters. This is
acceptable, given the storage capacity of modern computers.
Changing Preferences
F009 "Stitch object property settings have been changed. New values will be
applied to all existing characters/shapes."
This message appears when you are working with a uniform font or shapes set and you
change any of the Stitches or Patterns Preferences. This message warns you that the
changes you have made will be applied to all relevant object types in the font or shapes set.
F010 "For Uniform Properties Fonts, if a new color is chosen as default thread
color, all existing characters will be updated using this new color.
Continue?"
This message appears when you are working with a uniform font or shapes set and you
attempt to change the Default Thread Color in Font Preferences. This message warns you
that the color will be changed in all characters in the font.
F011 "Uniform properties will be applied, therefore individual Fill and Satin
settings will be replaced by uniform values."
This message will appear if you check the Uniform Properties option in Font Preferences.
This is to warn you that the current settings in Stitches and Patterns Preferences will be
applied to all objects in the font or shapes set, as it could take some time.
F012 "Uniform properties will be disabled, therefore Fill and Satin settings will
not be able to change in 3D Embroidery."
This message will appear if you uncheck the Uniform Properties option in Font Preferences.
This is to warn you that the font or shapes set will no longer allow you to change its
properties when it is used in 3D Embroidery.
Control Points, Gap and Kerning
F022 Some of the letters in my font overlap each other when I use it in 3D
Embroidery
Control points are the points you place to digitize an object. Jump and Single Stitches have
two control points (one at each end), Straight Satin has four control points and Curved Satin
has eight control points.
The gap (or tracking) between characters is a standard distance between each character,
measured using the control points. Occasionally, characters might overlap because there are
not enough control points.
Similarly, automatic kerning is used in 3D Embroidery to improve the appearance of text by
moving certain pairs of characters closer together. There must be enough control points to
ensure that the character pairs do not overlap each other.
Such issues may be found in a very plain font using only a few satin columns or very simple
fill areas. Ensure there are plenty of control points by putting down underlay stitches first.
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Digitizing Characters and Shapes
F006 Error message "Letter 'A' (number 65) needs to be created first."
This message will appear if you try to select any character other than A (ASCII number 65)
for digitizing when A has not yet been digitized.
F007 Error message "Please select a character in the range of (032)-(255)."
This message will appear if you enter a number lower than 32 or higher than 255 in the
Character number box in the Select Character dialog, and then click Select. You may only
use numbers from 032 to 255.
F008 Error message "Please exit Insert Mode to complete the character/shape
first before closing current file."
This message will appear if you have activated Insert mode for inserting objects part way
through a character, and you then attempt to use a file managing operation such as New,
Open or Close. You must turn off Insert mode first.
Editing Object Properties
F020 I am trying to change colors by right-clicking color commands but nothing
happens
The font or shapes set has uniform properties, therefore you may not change the properties
of any stitch objects. To change the first color of all characters in a uniform properties font or
shapes set, change the Default Thread Color in Font Preferences. To change subsequent
colors, do one of the following:
•
Select the Color Change command, remove it with Delete Object, then use Insert Object
to place a new Color Change command with the desired color.
or
•
Uncheck Uniform Properties in Font Preferences, select the Color Change command,
right-click it to change the color as desired, then go back to Font Preferences and check
Uniform Properties.
F021 I wish to change the pattern on a fill area, but nothing happens when I
right-click with the fill area selected
The font or shapes set has uniform properties, therefore you may not change the properties
of individual fill areas. You have the choice of one of the following:
•
Change the Fill Pattern in Patterns Preferences. This will change the pattern used by all
fill areas in the font or shapes set.
or
•
Uncheck Uniform Properties in Font Preferences, then right-click the fill area to change
its pattern. If you want to have fill areas with differing properties, you must leave the font
or shapes set as non-uniform.
Error Messages
B618 Error: "Please select a valid thread."
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This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G009 Error "Unable to locate Myfills.mdb."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears and you had previously backed up your MyFills, use the Restore
MyFills option in 3D Digitizing to restore your MyFills database. See the on-line help in 3D
Digitizing for more information.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "MyFills.mdb".
The file name may simply be shown as "MyFills".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
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6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions.
When the installation is complete, the MyFills database will be restored to its original
installation state. This means that the MyFills database will be empty. If you had any MyFills,
you will need to import them again.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
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Fill Areas using MyFills
G009 Error "Unable to locate Myfills.mdb."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears and you had previously backed up your MyFills, use the Restore
MyFills option in 3D Digitizing to restore your MyFills database. See the on-line help in 3D
Digitizing for more information.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "MyFills.mdb".
The file name may simply be shown as "MyFills".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions.
When the installation is complete, the MyFills database will be restored to its original
installation state. This means that the MyFills database will be empty. If you had any MyFills,
you will need to import them again.
Fonts
F023 How do I check a Nearest Point Font?
After you have created a nearest point font, you should check through it to ensure that all the
required characters are present in four versions and have the correctly defined start and end
points.
Check that all Nearest Point characters are correctly digitized
1. Open the desired font.
2. In the Select Character dialog, select the character you digitized that is first in the
character set. This is so you start at the beginning and work through the characters in
order. The character will be displayed, and the Bottom Left To Bottom Right character
version is selected automatically.
3. Check that the character start point is at the bottom left of the character. The first object
in a character is a Color Change, so this should be easy to identify.
4. Check that the end of the character is at the bottom right, as indicated by the Create
Cursor.
5. If the start and end points of the character area in the wrong place, edit the character
until the points are positioned correctly.
6. Inspect the Nearest Point indicators on the Status Bar. The first one will be green, and
the remaining three should be blue. If any of them are not blue, you have missed
digitizing that character version. Go to the relevant character version and digitize it.
7. Click the drop-down arrow next to the Nearest Point icon, and select the Top Left To Top
Right icon. The second indicator on the status bar will turn green.
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8. Check the start and end points are at the top left and top right respectively.
9. If the start and end points of the character area in the wrong place, edit the character
until the points are positioned correctly.
10. Click the drop-down arrow next to the Nearest Point icon, and select the Top Left To
Bottom Right icon. The third indicator on the status bar will turn green.
11. Check the start and end points are at the top left and bottom right respectively.
12. If the start and end points of the character area in the wrong place, edit the character
until the points are positioned correctly.
13. Click the drop-down arrow next to the Nearest Point icon, and select the Bottom Left To
Top Right icon. The fourth indicator on the status bar will turn green.
14. Check the start and end points are at the bottom left and top right respectively.
15. If the start and end points of the character are in the wrong place, edit the character until
the points are positioned correctly.
16. Use Select Character to select the next character you have digitized, and repeat the
checking process.
Loading Pictures
F013 Error message "Could not load picture file."
This message could appear if the desired picture file is not where the module expects it to
be, for example if it was loaded from a floppy disk, then closed and the floppy disk removed.
The message would appear if you try to load the picture from the Recent Files list on the File
menu. It could also appear if the file you are attempting to load is corrupt. For example, it
might have an extension such as .bmp or .jpg, yet not be a proper picture file.
Managing Font and Shapes Files
F001 Error message "Unable to create folder on disk to store font."
This message may appear if the MyFonts folder has been moved or deleted and you attempt
to start 3D Font Digitizing without opening a font or shapes set. In Windows® Explorer, go to
C:\3DEmbroidery\System\Fonts and create a new MyFonts folder, then try again.
F002 "Font file exists, overwrite? (If No, try to open existing font file)"
This message will appear if you try to make a new font or shapes set and the name you wish
to use is already in use. If you click Yes, the existing font or shapes set will be replaced by
an empty file.
F003 Error message "Cannot create Font file."
This message may appear for the following reasons:
•
The category folder where you are trying to create the font or shapes set does not exist.
For instance, the folder has been moved or deleted.
•
You do not have access rights on the computer to create a new font or shapes set in the
relevant folder. This may happen if, for instance, the computer administrator installed the
3D Embroidery System, but you are logged in as a user that does not have full
administrative rights.
F004 Error message "Cannot open Font file."
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This message may appear when you try to open a file that has been deleted or renamed; for
instance, if you try to open such a file from the Recent Files list. This message will also
appear if the desired font or shapes file is already open in 3D Embroidery.
F005 Error message "Font file is corrupt."
This message may appear if you try to open a font or shapes file that has become corrupted,
or if you attempt to open a file with the correct file extension that is not a proper font or
shapes file. A file may become corrupt if your computer shuts down while you have the font
or shapes set open in 3D Font Digitizing.
Screen Appearance
F014 Some of the icons in the toolbar are 'grayed out'
All Edit toolbar icons, except for Select Character and Preferences, are only highlighted once
there are stitch objects on the screen.
G414 I have changed grid color and now I wish to return to the original color
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid
Color button.
Use Screen Preferences to change the grid spacing.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G416 I wish to change the background color for the work area
Use 3D Configure to alter the background color for the work area. 3D Configure may also be
used to turn the texture on or off for modules that use texture.
G417 I wish to change the background color for the work area and the Real Size
window
Use 3D Configure to alter the background color for the work area and Real Size. 3D
Configure may also be used to turn the texture on or off.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
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4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
Thread Colors
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
G007 Error "Thread range is corrupt or missing. Cannot change thread. Reinstall
the thread database."
This message usually means that the database driver is incorrectly installed. First follow the
instructions in FAQ #G010 to fix this.
If the message still appears, use the following procedure to repair the installation:
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb".
The file names may simply be shown as "MyThreads" and "ThreadDataBase".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyThreads and standard thread databases will be restored to their
original installation state.
If you had previously backed up your MyThreads database, you can now use the Restore
option in Thread Manager to restore your MyThreads database. See the on-line help in
Thread Manager for more information.
G010 How do I fix the database driver used by my 3D Embroidery System
software?
Database drivers are normally found installed on most computers – they are commonly
installed as part of the installation of Microsoft® Office or as an upgrade of key components
of the operating system.
Key components of the 3D Embroidery System need to be able to use these drivers.
Therefore, any difficulties in using these drivers may affect the functionality of certain
features of the 3D Embroidery System. Examples include changing a thread color in any
module and/or Motif Fill/Line properties in 3D Digitizing.
If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix
described below. Otherwise, install the drivers manually as follows:
Installation of the Database files
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1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This
should take a few moments for the files to be installed.
8. After the installation is complete, browse to the D:\Technical\Database Drivers\MDAC 2.8
folder.
9. Double click on the MDAC_TYP.exe file. The Microsoft Data Access Components 2.8
Setup dialog box will appear.
10. Select the option “I accept all the terms of the preceding license agreement”.
11. Click on the Next button.
12. Click on the Finish button when it appears. This will start the installation process for the
MDAC 2.8 files.
13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use
your 3D Embroidery System.
14. If you are still having difficulties, use the Database Driver Fix that follows.
Database Driver Fix
1. Insert the 3D Embroidery System CD.
2. Cancel the installation screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of
your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A
window will appear briefly on the screen.
6. Continue to use your 3D Embroidery System.
Using Pictures
F015 Why do I need to save an imported picture?
When a new picture is loaded, you will probably need to move and resize it. You should save
the picture so that you can then reload the picture without having to remember the exact
changes you made.
F016 Why does my picture keep disappearing?
The picture under the current character or shape is not stored as part of the font or shapes
file. It is removed when you do one of the following:
•
Select a new character or shape to work with
•
Load a font
• Create a new font
Hence, if you select a different character or shape, then go back to the one where you
loaded the picture, the picture will no longer be in the background. If a new font or character
has been selected and Use For Background Picture is checked, a different font character will
appear. Reload the previously saved picture.
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F017 I only want to work on a small part of a picture, but I can’t make the desired
part of the picture big enough. How can I do this?
To digitize over a small part of an existing picture, load the picture into 3D Digitizing, select
and copy the desired area of the picture, return back to 3D Font Digitizing and click the Paste
Picture icon.
F018 I wish to use a TrueType character as the background picture for a shape,
but there is no way to select one when digitizing a shapes set.
This feature is only available when designing fonts. If you wish to have a TrueType®
character as the background for a shape (for instance, a character from a symbol font), do
one of the following:
•
Open a font. In the Select Character dialog, select the Use For Background Picture
option. Select the desired font and character and click OK. Resize the picture of the
character, then use Save Picture to save the resized picture of the character. Reopen the
shapes set, select the desired shape, then use Load Picture to load the picture of the
character.
•
Create a picture of the desired character in another module, copy the picture and then
use Paste Picture to place it in the background for your shape. For instance, use the Text
function on the Picture page of 3D Digitizing to make your picture. This is useful if the
desired character does not appear in the Select Character dialog, which may happen
with symbol fonts.
F019 I am saving pictures for the characters or shapes I am digitizing, but I am
worried that they are taking up a lot of space on my computer
If you save pictures for all 224 possible characters in a font, you could use up to 10Mb of
hard disk space, using only pictures generated from TrueType® font characters. This is
acceptable, given the storage capacity of modern computers.
Designer SE Communication
Listed versions: 7.0; 7.1; 7.2; 7.25
Error Messages
H211 Error message "Windows System Error. Please close and restart all
software."
This message appears if there are issues with the memory handling of your system that
make communication with Designer SE temporarily unavailable. Close and restart all
programs running and try again. If this does not solve the issue, restart your computer.
H818 Error "Windows System Error. Please close and restart all software."
This message appears if there are issues with the memory handling of your system that
makes communication with your Designer SE temporarily unavailable. Close and restart any
3D Embroidery System modules that are running and try again. If this does not solve the
issue, restart your computer.
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Fonts
H212 My Designer SE is not connected to my computer. How do I transfer a font
to my Designer SE?
Use a USB Embroidery Stick to transfer the .vf3 font file to your Designer SE. When creating
the font, ensure that Designer SE and the Save Font File options are selected on the Output
Options page. Make a note of the location where the font file is saved. After it has been
created, use Windows® Explorer to copy the .vf3 file to a USB Embroidery Stick. Insert the
USB Embroidery Stick in your Designer SE and use File Manager to copy the font file to the
MyFonts folder.
Send To Designer SE
A601 I don’t see the Designer SE Communication icon in the system tray when I
start my computer.
You have not selected the option to start Designer SE Communication automatically when
Windows starts. Resolve this as follows:
1. Start 3D Configure.
2. Click a Send tab.
3. Click the Designer SE Communication button and the icon will appear in the system tray.
4. Position the mouse pointer over the icon in the system tray and right-click. A menu will
appear.
5. Click the Start Automatically option.
6. Right-click the icon again to confirm the Start Automatically option is checked.
7. Click anywhere on the desktop, away from the menu, to close the menu without
changing anything.
H211 Error message "Windows System Error. Please close and restart all
software."
This message appears if there are issues with the memory handling of your system that
make communication with Designer SE temporarily unavailable. Close and restart all
programs running and try again. If this does not solve the issue, restart your computer.
H802 I have installed the software that was with my Designer SE, but I am unable
to send any embroideries.
You may not have installed the drivers that allow communication with the Designer SE. This
may happen if the 'plug and play' feature in Windows® is not working correctly. This can be
resolved as follows:
1. Disconnect your Designer SE from the computer.
2. Restart the computer.
3. Ensure the installation CD provided with the Designer SE is in the computer’s CD drive.
If the installation screen appears when you insert the CD, simply cancel the installation
process. This will not affect any installed software.
4. Switch on the Designer SE and connect it to the computer via the USB cable.
5. Windows® should now detect the Designer SE and ask for the driver.
If Windows® does not detect the Designer SE, click Start then click Control Panel.
Double click Add Hardware, then click Next to search for new hardware.
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6. Click Next and the driver should be found automatically on the CD.
If the driver is not found automatically, you may need to go back and specify the drive
location for the CD. The driver is in the root folder of the CD (that is, it is in the top level
of the CD so it is not necessary to search through sub-folders).
Transferring Files
H212 My Designer SE is not connected to my computer. How do I transfer a font
to my Designer SE?
Use a USB Embroidery Stick to transfer the .vf3 font file to your Designer SE. When creating
the font, ensure that Designer SE and the Save Font File options are selected on the Output
Options page. Make a note of the location where the font file is saved. After it has been
created, use Windows® Explorer to copy the .vf3 file to a USB Embroidery Stick. Insert the
USB Embroidery Stick in your Designer SE and use File Manager to copy the font file to the
MyFonts folder.
3D Fabric Decorator
Listed versions: 7.2; 7.25
Acquiring Pictures
F501 Error: "Problem with scanner or camera software."
This message will appear when trying to use your scanner or digital camera if the device has
not been installed correctly. Close 3D Fabric Decorator, follow the manufacturer's
instructions for the Twain-compliant device, then reopen 3D Fabric Decorator and try again.
F502 Error: "Scanner or camera is in use by another application."
This message will appear when trying to use your scanner or digital camera if another
graphics program is already open that uses the Twain-compliant device. Close 3D Fabric
Decorator and the other graphics program, then reopen 3D Fabric Decorator and try again.
F503 Error: "Your scanner is no longer available for use. Close this program,
plug in and switch on your scanner, and run this program again."
This error appears if the connection to your scanner or digital camera has a problem. Close
3D Fabric Decorator, check the connections to your scanner or digital camera, then reopen
the program and try again.
F504 Error: "Failure to acquire picture due to unknown causes."
This message will appear in certain circumstances when trying to use your scanner or digital
camera, for example if the cable is disconnected during the scan or download. Close 3D
Fabric Decorator, check the connections to your scanner or digital camera, then reopen the
program and try again.
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Changing Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
Creating Fabric
F015 Why do I need to save an imported picture?
When a new picture is loaded, you will probably need to move and resize it. You should save
the picture so that you can then reload the picture without having to remember the exact
changes you made.
F016 Why does my picture keep disappearing?
The picture under the current character or shape is not stored as part of the font or shapes
file. It is removed when you do one of the following:
•
Select a new character or shape to work with
•
Load a font
• Create a new font
Hence, if you select a different character or shape, then go back to the one where you
loaded the picture, the picture will no longer be in the background. If a new font or character
has been selected and Use For Background Picture is checked, a different font character will
appear. Reload the previously saved picture.
F515 Error: "Please choose a valid motif pattern."
This message appears when you attempt to use MyMotifs as a source for a motif, but it is
empty. Choose a motif from a different motif category to continue. Alternatively, cancel the
Fabric Wizard, then create and export a motif to MyMotifs.
F516 Error: "Failed to open Clipboard!"
This message may appear when you click the Copy button on the Export Options page of the
Fabric Wizard. This indicates that your system resources are too low to use the Copy
function. Close other programs and try again. If this does not work, try restarting your
computer.
F526 None of the standard motif categories are listed and only MyMotifs is
shown.
This happens if the SystemMotifs.mdb file is corrupt or missing from the
C:\3DEmbroidery\System folder. For example, it may have been moved or deleted.
See Fix a Database with Repair Installin FAQ #F514 to reinstall the SystemMotifs.mdb file.
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F527 My motifs do not have the same orientation on the fabric as when I
designed them, even though the Angle in Motif Options is zero.
This will happen if you have not lined up the start and end stitches in your motif horizontally.
When the motif is used, the start and end stitches are forced to be lined up horizontally, so
this has the effect of rotating the motif. Edit your motif so that the start and end stitches are
lined up, then export it to MyMotifs again.
F528 My motifs are overlapping when I create fabric, even though the Gap and
Offset are set to zero.
This will happen if you have not lined up the start and end stitches in your motif horizontally.
When the motif is used, the start and end stitches are forced to be lined up horizontally, so
this has the effect of rotating the motif. When the motif is rotated, the spacing may no longer
be the same, so the motif can overlap unexpectedly. Edit your motif so that the start and end
stitches are lined up, then export it to MyMotifs again.
Design Appearance
F525 My motifs are not lined up when there is more than one in Realistic View.
The first (+) and last (x) stitch points are not lined up. If you want your motifs to be placed as
they appear in the design area, the first and last stitches must be lined up horizontally in the
design area. The easiest way to do this is to move them to the same horizontal grid line. If
the first and last stitch points are not lined up then the motif will be rotated by when it is used
so that they do line up, which may not achieve the desired effect. 3D Fabric Decorator
prompts to add an extra stitch to line up the stitches when the motif is exported to MyMotifs.
Editing Designs
T007 Error "Some of the created stitches were outside the area - the stitches will
not be added to the design."
This will happen if you attempt to add stitches that would be outside the design area. This is
most likely to occur when you place Candlewicking close to the edge of the design, in which
case the Candlewick stitch will not be added. You can try again by selecting a center point
that is not as close to the edge of the design.
T021 I have selected some stitches but there are no handles on the block so I
can only move it.
If you select a small block of stitches, less than 1.5mm high or wide, then the block will not
have handles. This is because there is not enough room around the edges of the block for
the Scale, Flip and Rotate handles so they do not appear.
Error Messages
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
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F013 Error message "Could not load picture file."
This message could appear if the desired picture file is not where the module expects it to
be, for example if it was loaded from a floppy disk, then closed and the floppy disk removed.
The message would appear if you try to load the picture from the Recent Files list on the File
menu. It could also appear if the file you are attempting to load is corrupt. For example, it
might have an extension such as .bmp or .jpg, yet not be a proper picture file.
F015 Why do I need to save an imported picture?
When a new picture is loaded, you will probably need to move and resize it. You should save
the picture so that you can then reload the picture without having to remember the exact
changes you made.
F016 Why does my picture keep disappearing?
The picture under the current character or shape is not stored as part of the font or shapes
file. It is removed when you do one of the following:
•
Select a new character or shape to work with
•
Load a font
• Create a new font
Hence, if you select a different character or shape, then go back to the one where you
loaded the picture, the picture will no longer be in the background. If a new font or character
has been selected and Use For Background Picture is checked, a different font character will
appear. Reload the previously saved picture.
F501 Error: "Problem with scanner or camera software."
This message will appear when trying to use your scanner or digital camera if the device has
not been installed correctly. Close 3D Fabric Decorator, follow the manufacturer's
instructions for the Twain-compliant device, then reopen 3D Fabric Decorator and try again.
F502 Error: "Scanner or camera is in use by another application."
This message will appear when trying to use your scanner or digital camera if another
graphics program is already open that uses the Twain-compliant device. Close 3D Fabric
Decorator and the other graphics program, then reopen 3D Fabric Decorator and try again.
F503 Error: "Your scanner is no longer available for use. Close this program,
plug in and switch on your scanner, and run this program again."
This error appears if the connection to your scanner or digital camera has a problem. Close
3D Fabric Decorator, check the connections to your scanner or digital camera, then reopen
the program and try again.
F504 Error: "Failure to acquire picture due to unknown causes."
This message will appear in certain circumstances when trying to use your scanner or digital
camera, for example if the cable is disconnected during the scan or download. Close 3D
Fabric Decorator, check the connections to your scanner or digital camera, then reopen the
program and try again.
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F506 Error: "Motif cannot start and end at the same place. Please move the start
point to the left of the end point."
This message will appear if the start point marked by a plus (+) sign and the end point
marked by a cross (x) sign are in exactly the same grid position. You may not export a motif
to the MyMotifs database when its start and end points are in exactly the same position.
Motifs must be designed to start on the left and end on the right.
F507 Error: "The start and end points do not line up. Add a stitch?"
This message will appear if the start point marked by a plus (+) sign and the end point
marked by a cross (x) sign are not horizontally aligned. Click Yes to add a stitch at the end
that will line up with the start point then export the result to MyMotifs. Click No to leave the
motif as it is and export it to MyMotifs anyway. Click Cancel to do nothing, which will allow
you to align the start and end points exactly as desired.
F508 Error: "Could not add motif to MyMotifs."
This message will appear under any of the following circumstances:
•
The MyMotifs.mdb file is read only
•
You do not have permission to change the MyMotifs.mdb with your current user logon
•
The MyMotifs.mdb file is corrupt
•
The MyMotifs.mdb file is missing from the C:\3DEmbroidery\System folder because it
has been moved or deleted
If the MyMotifs.mdb file is corrupt or missing, use the Restore MyMotifs function if you have
previously made a backup copy of MyMotifs.mdb. Alternatively, see Fix a Database with
Repair Installin FAQ #F514 to re-create a blank MyMotifs.mdb file.
F509 Error: "Could not find MyMotifs."
This message is most likely to appear because there are no motifs in MyMotifs. This will be
the case if you have just installed your 3D Embroidery System software, or if you have
previously used Manage MyMotifs to delete everything from MyMotifs.
This will also happen if the MyMotifs.mdb file is corrupt or it is missing from the
C:\3DEmbroidery\System folder. For example, it may have been moved or deleted. If you
have previously made a backup copy of MyMotifs.mdb, use the Restore MyMotifs function.
Alternatively, see Fix a Database with Repair Installin FAQ #F514 to re-create a blank
MyMotifs.mdb file.
F510 Error: "Could not delete from MyMotifs."
This message is most likely to appear because there are no motifs in MyMotifs. This will be
the case if you have just installed your 3D Embroidery System software, or if you have
previously used Manage MyMotifs to delete everything from MyMotifs.
This will also happen if the MyMotifs.mdb file is corrupt or it is missing from the
C:\3DEmbroidery\System folder. For example, it may have been moved or deleted. If you
have previously made a backup copy of MyMotifs.mdb, use the Restore MyMotifs function.
Alternatively, see Fix a Database with Repair Installin FAQ #F514 to re-create a blank
MyMotifs.mdb file.
F511 Error: "Unable to locate MyMotifs.mdb."
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This message can appear when attempting to backup MyMotifs. It indicates that the
MyMotifs.mdb file is missing from the C:\3DEmbroidery\System folder. For example, it may
have been moved or deleted. If you have previously made a backup copy of MyMotifs.mdb,
use the Restore MyMotifs function.
Alternatively, see Fix a Database with Repair Installin FAQ #F514 to re-create a blank
MyMotifs.mdb file.
F512 Message: "Warning - restoring MyMotifs will overwrite your existing
MyMotifs."
This message appears when you use the Restore MyMotifs function, to warn you that your
existing MyMotifs will be overwritten. This means that the restored MyMotifs will entirely
replace all of the motifs currently in MyMotifs. Click Yes if you want to go ahead with the
restore, or No if you wish to cancel the restore.
F513 Error: "Could not restore MyMotifs."
This message can appear when you use the Restore MyMotifs function. This means that the
MyMotifs database is read only, or you do not have permission to replace the MyMotifs
database.
F517 Error: "Could not open pattern."
This message appears when attempting to open a motif file or 9mm or Maxi stitch file that is
corrupt. This would also appear on attempting to open a file with a .mot, .9mm or .max
extension that is not a motif or stitch design file.
F518 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the motif
is not write-protected, then try again.
F519 Error: "Design too large for export format."
Certain formats are limited to the number of stitches they can save or the size of hoop used
on their specific embroidery machine, for example .sew. If you attempt to save a file in this
format that is bigger than the largest available hoop size or has more stitches than are
allowed, this message would appear.
F520 Error: "Design is too large or will not fit in hoop."
This happens if you attempt to save a motif that has stitches outside the design area. For
instance, some of the Maxi machine stitches are longer than the design area but you can still
open them with Insert Motif. So if you insert one of these stitches and attempt to save the
motif, this message will appear.
F521 Error: "Unrecognized file extension."
This message appears if you type an incorrect extension that does not belong to any motif or
embroidery file types in the File Name box when trying to save or export a file.
F522 Error: "No stitch data to save."
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This message appears on attempting to save when the motif has a start stitch only and there
is no background picture.
F523 Error: "No stitches available to print."
This message appears if the motif only has a start stitch. To be printed, a motif must have at
least one more stitch than just the start stitch.
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
T006 Error "This is not an appropriate use of this tool. Areas of the image may
be too wide."
This happens when you use QuickTrace to follow an outline in the picture and then
QuickTrace finds a part of the outline that is very thick. This can be caused by excessively
broad outlines. In this case, QuickTrace does not know where to trace the outline as the
problem part of the outline is more like a fill area. Change your image and load it again to
make the outline narrower or isolate the wide section from the rest of the outline.
T007 Error "Some of the created stitches were outside the area - the stitches will
not be added to the design."
This will happen if you attempt to add stitches that would be outside the design area. This is
most likely to occur when you place Candlewicking close to the edge of the design, in which
case the Candlewick stitch will not be added. You can try again by selecting a center point
that is not as close to the edge of the design.
Exporting Motifs to MyMotifs
F506 Error: "Motif cannot start and end at the same place. Please move the start
point to the left of the end point."
This message will appear if the start point marked by a plus (+) sign and the end point
marked by a cross (x) sign are in exactly the same grid position. You may not export a motif
to the MyMotifs database when its start and end points are in exactly the same position.
Motifs must be designed to start on the left and end on the right.
F507 Error: "The start and end points do not line up. Add a stitch?"
This message will appear if the start point marked by a plus (+) sign and the end point
marked by a cross (x) sign are not horizontally aligned. Click Yes to add a stitch at the end
that will line up with the start point then export the result to MyMotifs. Click No to leave the
motif as it is and export it to MyMotifs anyway. Click Cancel to do nothing, which will allow
you to align the start and end points exactly as desired.
F508 Error: "Could not add motif to MyMotifs."
This message will appear under any of the following circumstances:
•
The MyMotifs.mdb file is read only
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•
You do not have permission to change the MyMotifs.mdb with your current user logon
•
The MyMotifs.mdb file is corrupt
•
The MyMotifs.mdb file is missing from the C:\3DEmbroidery\System folder because it
has been moved or deleted
If the MyMotifs.mdb file is corrupt or missing, use the Restore MyMotifs function if you have
previously made a backup copy of MyMotifs.mdb. Alternatively, see Fix a Database with
Repair Installin FAQ #F514 to re-create a blank MyMotifs.mdb file.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Inserting Motifs from the Database
F505 None of the standard motif categories are listed and only MyMotifs is
shown.
This happens if the SystemMotifs.mdb file is corrupt or missing from the
C:\3DEmbroidery\System folder. For example, it may have been moved or deleted.
See Fix a Database with Repair Installin FAQ #F514 to reinstall the SystemMotifs.mdb file.
F525 My motifs are not lined up when there is more than one in Realistic View.
The first (+) and last (x) stitch points are not lined up. If you want your motifs to be placed as
they appear in the design area, the first and last stitches must be lined up horizontally in the
design area. The easiest way to do this is to move them to the same horizontal grid line. If
the first and last stitch points are not lined up then the motif will be rotated by when it is used
so that they do line up, which may not achieve the desired effect. 3D Fabric Decorator
prompts to add an extra stitch to line up the stitches when the motif is exported to MyMotifs.
Loading Pictures
F013 Error message "Could not load picture file."
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This message could appear if the desired picture file is not where the module expects it to
be, for example if it was loaded from a floppy disk, then closed and the floppy disk removed.
The message would appear if you try to load the picture from the Recent Files list on the File
menu. It could also appear if the file you are attempting to load is corrupt. For example, it
might have an extension such as .bmp or .jpg, yet not be a proper picture file.
Managing MyMotifs
F509 Error: "Could not find MyMotifs."
This message is most likely to appear because there are no motifs in MyMotifs. This will be
the case if you have just installed your 3D Embroidery System software, or if you have
previously used Manage MyMotifs to delete everything from MyMotifs.
This will also happen if the MyMotifs.mdb file is corrupt or it is missing from the
C:\3DEmbroidery\System folder. For example, it may have been moved or deleted. If you
have previously made a backup copy of MyMotifs.mdb, use the Restore MyMotifs function.
Alternatively, see Fix a Database with Repair Installin FAQ #F514 to re-create a blank
MyMotifs.mdb file.
F510 Error: "Could not delete from MyMotifs."
This message is most likely to appear because there are no motifs in MyMotifs. This will be
the case if you have just installed your 3D Embroidery System software, or if you have
previously used Manage MyMotifs to delete everything from MyMotifs.
This will also happen if the MyMotifs.mdb file is corrupt or it is missing from the
C:\3DEmbroidery\System folder. For example, it may have been moved or deleted. If you
have previously made a backup copy of MyMotifs.mdb, use the Restore MyMotifs function.
Alternatively, see Fix a Database with Repair Installin FAQ #F514 to re-create a blank
MyMotifs.mdb file.
F511 Error: "Unable to locate MyMotifs.mdb."
This message can appear when attempting to backup MyMotifs. It indicates that the
MyMotifs.mdb file is missing from the C:\3DEmbroidery\System folder. For example, it may
have been moved or deleted. If you have previously made a backup copy of MyMotifs.mdb,
use the Restore MyMotifs function.
Alternatively, see Fix a Database with Repair Installin FAQ #F514 to re-create a blank
MyMotifs.mdb file.
F512 Message: "Warning - restoring MyMotifs will overwrite your existing
MyMotifs."
This message appears when you use the Restore MyMotifs function, to warn you that your
existing MyMotifs will be overwritten. This means that the restored MyMotifs will entirely
replace all of the motifs currently in MyMotifs. Click Yes if you want to go ahead with the
restore, or No if you wish to cancel the restore.
F513 Error: "Could not restore MyMotifs."
This message can appear when you use the Restore MyMotifs function. This means that the
MyMotifs database is read only, or you do not have permission to replace the MyMotifs
database.
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Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
Motif Database
F514 How do I fix a missing or corrupt MyMotifs database?
If the error messages indicate you have a missing or corrupt MyMotifs database, use the
following procedure to repair the installation. Also use this if the main SystemMotifs.mdb
database is missing or corrupt.
Fix a Database with Repair Install
1. Right-click the Start button on the taskbar and select Explore from the popup menu.
2. In Explorer, browse to the folder C:\3DEmbroidery\System.
This assumes you have installed your 3D Embroidery System software in the default
location of C:\3DEmbroidery. If you have installed the software in a different location,
browse to the System folder at that location.
3. Delete the file named "MyMotifs.mdb" and/or "SystemMotifs.mdb", depending on which is
corrupt.
The file names may simply be shown as "MyMotifs" and "SystemMotifs".
4. Put your 3D Embroidery System software CD in your computer to re-run the installation.
The installation should start automatically when you put your software CD in the
computer. If this does not happen, browse to the CD with Explorer and double-click
"Setup.exe" to start the installation.
5. When the choice appears, select the "Modify or remove" option and click Next.
6. In the next screen, select Repair and click Next.
7. Continue with the installation and follow the on-screen instructions. When the installation
is complete, the MyMotifs and/or standard motif databases will be restored to their
original installation state.
Opening Files
F517 Error: "Could not open pattern."
This message appears when attempting to open a motif file or 9mm or Maxi stitch file that is
corrupt. This would also appear on attempting to open a file with a .mot, .9mm or .max
extension that is not a motif or stitch design file.
Opening Motifs from the Database
F505 None of the standard motif categories are listed and only MyMotifs is
shown.
This happens if the SystemMotifs.mdb file is corrupt or missing from the
C:\3DEmbroidery\System folder. For example, it may have been moved or deleted.
See Fix a Database with Repair Installin FAQ #F514 to reinstall the SystemMotifs.mdb file.
F525 My motifs are not lined up when there is more than one in Realistic View.
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The first (+) and last (x) stitch points are not lined up. If you want your motifs to be placed as
they appear in the design area, the first and last stitches must be lined up horizontally in the
design area. The easiest way to do this is to move them to the same horizontal grid line. If
the first and last stitch points are not lined up then the motif will be rotated by when it is used
so that they do line up, which may not achieve the desired effect. 3D Fabric Decorator
prompts to add an extra stitch to line up the stitches when the motif is exported to MyMotifs.
Preferences
G429 The 5"x7" Design hoop and the Endless hoop are no longer available in the
hoop list.
The 5"x7" Design and Endless hoops were added to the hoop list in the Version 7.2 update.
If you have installed a previous version of software after updating to Version 7.2, the hoop
list will be replaced and will no longer include the 5"x7" Design and Endless hoops.
Click this link to download and install the correct hoop list: Hoops.exe
[http://www.vsmsoftware.net/Downloads/Updates/720/Hoops.exe]
Printing
F523 Error: "No stitches available to print."
This message appears if the motif only has a start stitch. To be printed, a motif must have at
least one more stitch than just the start stitch.
QuickTrace
T006 Error "This is not an appropriate use of this tool. Areas of the image may
be too wide."
This happens when you use QuickTrace to follow an outline in the picture and then
QuickTrace finds a part of the outline that is very thick. This can be caused by excessively
broad outlines. In this case, QuickTrace does not know where to trace the outline as the
problem part of the outline is more like a fill area. Change your image and load it again to
make the outline narrower or isolate the wide section from the rest of the outline.
T019 QuickTrace did not trace all the parts of the picture that I wanted.
QuickTrace can only trace a connected section of the picture. If you disconnected sections in
your picture (e.g. letters separated by space) you will have to use QuickTrace separately on
each section of the picture.
T020 QuickTrace traced the space between two lines.
QuickTrace will trace any connected area on the picture, whether it is black or white. For
instance, if you have a set of enclosed outlines you have the choice of tracing the black
outlines, or the white spaces between the outlines, or both.
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Stitch Artist traced star
This also allows you to use QuickTrace on the white lines in a picture that has white shapes
on a black background.
Registration
G807 Error "Fabric Decorator 7.2 - The Product License Code '' is not valid.".
This message only appears when you have downloaded and installed the first online release
of the tutorials for 3D Fabric Decorator 7.2. During this release phase, the tutorial download
was only available to dealers with a Not For Sale license. Hence, this error will only affect
dealers.
At installation time, a partial product code has been erroneously recorded. Although the error
appears during registration, this does not affect any details stored on the registration
database. Also, no installed software is affected, including the 3D Fabric Decorator tutorials.
Therefore, please ignore this error.
Saving Embroideries
G427 The manuals and help say that I can save PES files as version 5, but it only
seems to save as version 2.
This is an erratum in the manuals and help. Up to version 7.2, the 3D Embroidery System
modules can only save PES files as version 2.
PES version 2 has a size restriction of 130mm x 180mm. From version 7.25 onwards, PES
files are saved as version 2 if the embroidery is 130mm x 180mm or smaller. Files larger
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than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery
System modules are updated to the latest version. See FAQ #B008.
Always print a worksheet from the 3D Embroidery System to show the correct colors for your
embroidery, before saving it to a format that does not support full thread color information.
Saving Files
F518 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the motif
is not write-protected, then try again.
F519 Error: "Design too large for export format."
Certain formats are limited to the number of stitches they can save or the size of hoop used
on their specific embroidery machine, for example .sew. If you attempt to save a file in this
format that is bigger than the largest available hoop size or has more stitches than are
allowed, this message would appear.
F520 Error: "Design is too large or will not fit in hoop."
This happens if you attempt to save a motif that has stitches outside the design area. For
instance, some of the Maxi machine stitches are longer than the design area but you can still
open them with Insert Motif. So if you insert one of these stitches and attempt to save the
motif, this message will appear.
F521 Error: "Unrecognized file extension."
This message appears if you type an incorrect extension that does not belong to any motif or
embroidery file types in the File Name box when trying to save or export a file.
F522 Error: "No stitch data to save."
This message appears on attempting to save when the motif has a start stitch only and there
is no background picture.
Screen Appearance
F524 I wish to change the background color for the work area.
Use 3D Configure to alter the background color for the work area. 3D Configure may usually
be used to turn the texture on or off, but this is not available for 3D Fabric Decorator.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
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may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
Send To d-Card Reader/Writer Unit
A320 I am having difficulty using an embroidery on my machine when I send it to
a d-Card from a horizontal hoop with Send 1 or Send 2.
This can happen if you are using a horizontal hoop on screen, and the embroidery is more
than 150mm wide. When the embroidery is sent to the d-Card with Send To, the embroidery
is not rotated.
Before sending the embroidery to a d-Card, change the hoop orientation to vertical and, if the
embroidery no longer fits, rotate the embroidery by 90 degrees.
If you are using 3D Digitizing, 3D PictureStitch or 3D Cross Stitcher to create the embroidery,
copy the finished design to 3D Embroidery to rotate it and setup the vertical hoop.
Smart Update
B009 I believe that 3D Fabric Decorator is available through Smart Update, but it
is not listed when I use Smart Update.
3D Fabric Decorator is only available as a Smart Update if:
•
You purchased a new copy of the full 3D Professional Embroidery System on or after
May 1st 2004.
or
•
You purchased a new copy of the full VIP Professional Embroidery on or after May 1st
2004, and subsequently received a free upgrade to 3D Professional.
PLEASE NOTE: If you purchased the VIP Embroidery System before May 1st 2004, but
received your free upgrade to 3D Professional on or after May 1st 2004, this means your
purchase date is not in the qualifying period. Therefore, you will not be eligible to obtain 3D
Fabric Decorator as a Smart Update.
Thread Colors
B618 Error: "Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when
MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use Thread Manager in 3D Configure to add at
least one thread to MyThreads.
3D Sketch
Listed versions: 7.25
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Dongle
H013 Error "No dongle attached. Cannot open program" when starting my 3D
software on Windows® Vista, even though my dongle is inserted.
After you have installed the 3D Embroidery System software on a Windows® Vista
computer, download and save the 3D Embroidery Vista Dongle Update
[http://www.emnetsoftware.com/downloads/updates/3DEmbroideryVistaDongleUpdate.exe].
After saving the file on your computer, double-click the file to install the dongle update.
Note: If the following User Account Control message appears when installing the update: "An
unidentified program wants access to your computer", click the 'Allow' option to continue.
Drawing Stitches
K009 Some of the stitches I have drawn with Horizontal ZigZag, Rotational
ZigZag and/or Calligraphy appear to be broken up.
This can happen in 3D view with any of the zigzag stitches when the ZigZag Width is very
low. You have drawn very short stitches close to each other, and this causes them to appear
broken up in 3D view. Select 2D view and you will see the stitches. Hence, this is only an
issue with displaying the stitches in 3D.
K010 I have chosen a variegated thread for drawing stitches, but only one color
is showing.
Variegated threads are stored in the thread database as a sequence of colors, each of which
lasts for a specified length. Hence, one of these must be the first color that is defined. While
drawing stitches in 3D, only the first color defined for a variegated thread is used for drawing
the stitches. When you right-click to finish drawing with the current drawing function, the
variegated thread is drawn in all of its colors.
In 2D, only the first color of a variegated thread is shown. You must view your embroidery in
3D to see all the shades in a variegated thread.
Editing Designs
K014 I used Erase Stitches and some stitches I want to keep are highlighted.
Right-click to finish the Erase Stitches operation. The highlighted stitches will be erased.
Click Undo, and the erase operation will be reversed. Use Erase Stitches again to remove
the stitches you wanted to erase, without removing the stitches you want to keep.
Error Messages
F519 Error: "Design too large for export format."
Certain formats are limited to the number of stitches they can save or the size of hoop used
on their specific embroidery machine, for example .sew. If you attempt to save a file in this
format that is bigger than the largest available hoop size or has more stitches than are
allowed, this message would appear.
G411 Error "Not enough memory to perform operation."
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This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
H013 Error "No dongle attached. Cannot open program" when starting my 3D
software on Windows® Vista, even though my dongle is inserted.
After you have installed the 3D Embroidery System software on a Windows® Vista
computer, download and save the 3D Embroidery Vista Dongle Update
[http://www.emnetsoftware.com/downloads/updates/3DEmbroideryVistaDongleUpdate.exe].
After saving the file on your computer, double-click the file to install the dongle update.
Note: If the following User Account Control message appears when installing the update: "An
unidentified program wants access to your computer", click the 'Allow' option to continue.
K001 Error message "No dongle attached. Cannot open program."
This message will appear when trying to start 3D Sketch if the 3D Embroidery System
cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free
USB port of your computer.
K002 Error message "The program requires a color palette of High Color (16 bit)
or higher."
This message appears when attempting to open 3D Sketch if your computer is set to a
display of 256 colors or less. Reset the display as follows.
1. Right-click on the desktop and a shortcut menu appears.
2. Click on Properties and a dialog box appears.
3. Click the Settings tab.
4. Change Color quality to High Color (16 bit) or higher using the drop-down menu.
5. Click Apply, and allow your computer to restart if required.
K003 Error message "No dongle attached. Cannot complete function."
This message may appear when trying to use 3D Sketch if the 3D Embroidery System
cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free
USB port of your computer.
K004 Error message "The embroidery is xx.x mm x yy.y mm and does not fit in
the chosen hoop. Choose a different embroidery or increase the hoop
size."
This message appears on the Load Embroidery page of the Load Design Wizard if you
choose an embroidery that will not fit the chosen hoop size, even if it is rotated. If you wish to
load the selected embroidery, step back through the wizard, increase the hoop size as
necessary and try again.
K005 "The embroidery will only fit the selected hoop if it is rotated 90 degrees. Is
that OK?"
This message appears on the Load Embroidery page of the Load Design Wizard if you
choose an embroidery that will only fit the chosen hoop size if it is rotated. If you wish to
accept the embroidery you have selected, but rotate it to fit in the hoop, click Yes. Otherwise,
click No. If you click No because you want to load the embroidery in its original orientation,
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you should go back through the Load Design Wizard and change the hoop size or
orientation.
K006 Error message "The Minimum ZigZag Width is larger than the Maximum
ZigZag Width. Change either the Minimum or Maximum so that the
Minimum is the same or smaller than the Maximum."
When setting the Minimum and Maximum ZigZag Width in Stitches Preferences, the
Minimum must be the same or smaller than the Maximum. Adjust either the Minimum or
Maximum to ensure that the Minimum is not larger than the Maximum ZigZag Width.
General
G001 General difficulties with hardware and software
To try to determine the cause of any odd difficulties with the 3D Embroidery System, the best
method is to reboot the computer in safe mode. If the problem is then solved, you know that
some clash of hardware and/or software such as device drivers is to blame. You can then
obtain more help from your computer dealer to analyze the cause and reconfigure your
computer if necessary.
To start Windows in Safe Mode
1. Close all programs.
2. Click Start, and then click Shut Down or Turn Off Computer, whichever is shown.
3. Click Restart. If necessary, click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup
options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.
When you hold down the F8 key, your computer may beep rapidly and report keyboard
errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until
you have the Startup Menu on your screen.
Graphics Tablet and Pen
K601 Error message "Wacom Driver Mismatch" when 3D Sketch is stuck on the
splash screen
This error can appear when you attempt to start 3D Sketch. The splash screen for 3D Sketch
appears and then stays on the screen. An item appears on the Windows® Taskbar named
"Wacom Driver Mismatch".
To resolve this, the settings for 3D Sketch must be reset with Reset All Modules in 3D
Configure, as follows:
1. Close all 3D Embroidery System modules.
2. Close any other programs you are using.
3. Restart your computer. This will clear the error from the taskbar and close 3D Sketch.
4. Start 3D Configure (on the Start menu, select Start, All Programs, 3D Embroidery
System, 3D Configure).
5. Click the Reset All Modules button.
Any modules that are open will not be affected by Reset All Modules.
6. Click OK to reset, then click OK again to clear the confirmation message.
3D Sketch should now start correctly.
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Note that Reset All Modules affects all modules in the 3D Embroidery System, so any
changes to settings in each module will be reset. The recent files list on the File menu is also
cleared, but this does not affect any files you have saved.
K602 When I right-click using the pen, nothing seems to happen in 3D Sketch
The pen must be close to the drawing surface of graphics tablet, but not touching, when you
press the right-click button on the pen. If the mouse pointer is moving as you move the pen,
then you are close enough to the tablet to use the right-click button.
The information provided with the graphics tablet indicates that is recommended to have the
tip of the pen within 5mm of the drawing surface when using the button on the pen.
Also, the mouse pointer must be over the work area (drawing area) on the 3D Sketch screen
when you right-click to cancel a function.
If the right-click button on the pen still has no effect, it is likely that the button has been reassigned to a different function in the table setup utility. Start the tablet setup utility and
ensure the button is assigned to the right-click function.
K603 When I move the pen around the edges of the graphics tablet, the mouse
pointer does not go all the way to the edges of my screen
This may happen because either:
•
You are using the default Windows tablet driver instead of the drivers supplied with the
graphics tablet
and/or
• The graphics tablet is connected to your computer via an external USB hub
To install the correct driver for the graphics tablet
1. Insert the CD provided with the graphics tablet (not the CD for 3D Sketch) in your
computer.
2. From the menu that appears, select the Install Tablet option. (If the menu does not
appear, browse to the CD and double-click the Install.exe file.)
3. Follow the on-screen instructions to install the driver and tablet setup software.
When the software and driver installation is complete, the graphics tablet should have
coverage of the whole screen.
If the graphics tablet is connected via an external USB hub
1. First check what happens when the graphics tablet is connected directly to a USB port
on the computer. If the graphics tablet is still not working correctly, follow the instructions
above to ensure the correct driver is installed for the graphics tablet.
2. Reconnect the graphics tablet to the USB hub. If it now functions correctly, no further
action is necessary.
3. If the USB hub has a power supply, ensure the power supply is switched on and
connected to the USB hub. If the graphics tablet now functions correctly, this means that
you must use the USB power supply when using your graphics tablet. If the graphics
tablet still does not function correctly, it must be connected directly to a USB port on the
computer.
4. If the USB hub is un-powered, it is likely that your computer is unable to provide enough
power through the USB sockets to ensure all devices connected to the un-powered hub
will function correctly. You must either connect the graphics tablet directly to a USB port
on the computer or obtain a powered USB hub that works with your computer.
K604 How do I learn to use the graphics tablet provided with 3D Sketch?
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The CD provided with the graphics tablet contains a tutorial about the graphics tablet. To
start the tutorial:
1. Insert the CD into your computer. The menu of options on the CD should appear. (If it
does not, browse to the CD and double-click the Install.exe file.)
2. Click the Tutorial option and the tutorial will start.
For more detailed information, also see the User's Guide on the CD.
K605 Error message "Script error. Continue?" when installing the driver for the
graphics tablet supplied with 3D Sketch
This message is associated with the installation interface. This does not affect the installation
of the driver for the graphics tablet. Click Yes to continue.
Load Design Wizard
K004 Error message "The embroidery is xx.x mm x yy.y mm and does not fit in
the chosen hoop. Choose a different embroidery or increase the hoop
size."
This message appears on the Load Embroidery page of the Load Design Wizard if you
choose an embroidery that will not fit the chosen hoop size, even if it is rotated. If you wish to
load the selected embroidery, step back through the wizard, increase the hoop size as
necessary and try again.
K005 "The embroidery will only fit the selected hoop if it is rotated 90 degrees. Is
that OK?"
This message appears on the Load Embroidery page of the Load Design Wizard if you
choose an embroidery that will only fit the chosen hoop size if it is rotated. If you wish to
accept the embroidery you have selected, but rotate it to fit in the hoop, click Yes. Otherwise,
click No. If you click No because you want to load the embroidery in its original orientation,
you should go back through the Load Design Wizard and change the hoop size or
orientation.
Loading Embroideries
G405 Error "Cannot open embroidery."
This message appears if the desired embroidery is not where the module expects it to be, for
example if an embroidery was loaded into the module from a floppy disk, then closed and the
floppy disk removed. The message would appear if you tried to load the embroidery from the
Recent Files list on the File menu.
G406 Error "Unrecognized file format."
This message appears if the file you are attempting to load is corrupt. For example, it might
have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.
G407 Error: "Embroidery is corrupt"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
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G408 Error "Embroidery XY coordinates incorrect"
The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.
G409 Error "Unrecognized file extension" when opening a file
This message appears if you attempt to load a file with an extension that does not belong to
any embroidery file types. For example, it would appear if you tried to drag and drop a .doc
file onto the screen.
G413 Error "Embroidery not created using licensed software."
This message may appear if you attempt to load an embroidery created in third-party
software. Such embroideries may cause unpredictable results.
G430 I can't drag and drop embroideries from the Open dialog box.
To drag and drop embroideries onto the work area, start 3D Organizer. (Alternatively, if you
do not have 3D Organizer, right-click the Windows® Start button, then Explore to start
Windows® Explorer.)
Then follow the instructions in the online help under Drag and Drop.
K004 Error message "The embroidery is xx.x mm x yy.y mm and does not fit in
the chosen hoop. Choose a different embroidery or increase the hoop
size."
This message appears on the Load Embroidery page of the Load Design Wizard if you
choose an embroidery that will not fit the chosen hoop size, even if it is rotated. If you wish to
load the selected embroidery, step back through the wizard, increase the hoop size as
necessary and try again.
K005 "The embroidery will only fit the selected hoop if it is rotated 90 degrees. Is
that OK?"
This message appears on the Load Embroidery page of the Load Design Wizard if you
choose an embroidery that will only fit the chosen hoop size if it is rotated. If you wish to
accept the embroidery you have selected, but rotate it to fit in the hoop, click Yes. Otherwise,
click No. If you click No because you want to load the embroidery in its original orientation,
you should go back through the Load Design Wizard and change the hoop size or
orientation.
K008 I need to line up the picture and embroidery for a partially completed 3D
Sketch project.
When a picture is loaded for creating a new embroidery, the Hoop Size, Orientation and
Picture Height are stored in the Notes for the new embroidery. The Picture Height applies to
the size of the picture after it has been cropped and/or rotated. Therefore, if the picture was
cropped and/or rotated when the project was started, it should have been saved after
finishing the Load Design Wizard so that it can be reloaded when you wish to complete the
project.
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If a cropped and/or rotated picture was not saved, you may be able to get a similar result
again but the alignment may not be exact.
To correctly line up a partially completed project, the same Hoop Size, Orientation and
Picture Height must be used again. The best way to keep this information to hand is to print
a worksheet for the partially completed embroidery before closing 3D Sketch.
If you did not print a worksheet, open the embroidery directly onto the work area and print a
worksheet, then use the Load Design Wizard to load the embroidery and picture together.
When you reload the picture and embroidery in the Load Design Wizard, refer to the Notes
on your printed worksheet to ensure you use the same Hoop Size, Orientation and Picture
Height.
Miscellaneous
G411 Error "Not enough memory to perform operation."
This message will appear if system resources are low. Close other programs and try again. If
this does not work, try restarting your computer.
Opening the Program
H013 Error "No dongle attached. Cannot open program" when starting my 3D
software on Windows® Vista, even though my dongle is inserted.
After you have installed the 3D Embroidery System software on a Windows® Vista
computer, download and save the 3D Embroidery Vista Dongle Update
[http://www.emnetsoftware.com/downloads/updates/3DEmbroideryVistaDongleUpdate.exe].
After saving the file on your computer, double-click the file to install the dongle update.
Note: If the following User Account Control message appears when installing the update: "An
unidentified program wants access to your computer", click the 'Allow' option to continue.
K001 Error message "No dongle attached. Cannot open program."
This message will appear when trying to start 3D Sketch if the 3D Embroidery System
cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free
USB port of your computer.
K002 Error message "The program requires a color palette of High Color (16 bit)
or higher."
This message appears when attempting to open 3D Sketch if your computer is set to a
display of 256 colors or less. Reset the display as follows.
1. Right-click on the desktop and a shortcut menu appears.
2. Click on Properties and a dialog box appears.
3. Click the Settings tab.
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4. Change Color quality to High Color (16 bit) or higher using the drop-down menu.
5. Click Apply, and allow your computer to restart if required.
Preferences
K006 Error message "The Minimum ZigZag Width is larger than the Maximum
ZigZag Width. Change either the Minimum or Maximum so that the
Minimum is the same or smaller than the Maximum."
When setting the Minimum and Maximum ZigZag Width in Stitches Preferences, the
Minimum must be the same or smaller than the Maximum. Adjust either the Minimum or
Maximum to ensure that the Minimum is not larger than the Maximum ZigZag Width.
Printing
K015 The page numbers only appear on the worksheet part of the print out.
The plan view and the picture pages only have stitches and the picture on the printed page.
This is necessary on the sheet that prints the picture, so that only the picture is printed onto
the printable fabric or tee shirt transfer paper. Similarly, the plan view should only show the
picture and the alignment stitches and/or the embroidery.
Saving Embroideries
E012 Error: "Embroidery is too large or is not in the hoop"
This message appears if an embroidery you are trying to Save is outside the selected hoop
or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an
embroidery smaller than 100mm x 100mm might be placed partially outside the work area
when you click Save. This message would then appear. Move the embroidery completely
within the four blue corners of the work area and try again.
An embroidery that is exactly the same height or width as a hoop is still too large to be
stitched out in the hoop. For example, it is possible to stitch out an embroidery that is
99.5mm x 99.5mm in a 100mm x 100mm hoop, but an embroidery that is 100mm x 99.5mm
is too large.
E018 Error message "Embroidery has too many stitches for file format."
There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff
(.pcs) file format. This message appears if the embroidery you attempt to save to this format
exceeds this limit.
F519 Error: "Design too large for export format."
Certain formats are limited to the number of stitches they can save or the size of hoop used
on their specific embroidery machine, for example .sew. If you attempt to save a file in this
format that is bigger than the largest available hoop size or has more stitches than are
allowed, this message would appear.
G410 Error "Unrecognized file extension" when saving a file
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This message appears if you type an incorrect extension that does not belong to any
embroidery file types in the File Name box when trying to save a file.
G412 Error "Cannot save file."
The module cannot save the file. Ensure that the disk where you are trying to save the
embroidery is not write-protected, then try again. For instance, you have loaded an
embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CDROM is read only, therefore you will not be able to save the embroidery.
Saving Files
F519 Error: "Design too large for export format."
Certain formats are limited to the number of stitches they can save or the size of hoop used
on their specific embroidery machine, for example .sew. If you attempt to save a file in this
format that is bigger than the largest available hoop size or has more stitches than are
allowed, this message would appear.
Screen Appearance
E024 It seems to take a long time to redraw embroideries when I choose different
functions or switch to a new embroidery
The refresh rate of the screen is limited by the power of your computer's processor and RAM
as well as the video card and its memory. To get the best performance from your system, try
using 2D view as this requires less power than 3D view.
E026 I have changed grid color and spacing and now I wish to return to the
original settings
Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and
select Blue Gray (RGB values 102, 102, 153) from the standard color dropdown on the Grid
Color button.
Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.
G415 I have changed the screen background color and now I wish to return to
the original light blue
Use 3D Configure to change the background color. Follow the instructions in 3D Configure
and select the RGB values 200, 232, 247 in the Colors dialog box.
G418 I can't see some of the floating toolbars or icons
First, check View, Customize to see if the missing toolbar has been turned off. If all the
toolbar names are checked (so they are turned on) and you still cannot locate a toolbar, it
may have been moved to the edge of the screen so it is hard to see. If you move icons
around it is possible to delete them.
To reset the icons on a toolbar
1. Click View, Customize to see the Customize dialog.
2. Click the Toolbar tab.
3. Click the name of the required toolbar.
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4. Click Reset.
5. Click Yes to confirm. The selection of icons on the toolbar and their order will be reset.
K007 Some of the icons in the Toolbar are 'grayed out'.
Certain icons (for example, most of the Edit toolbar icons) are only highlighted once there are
stitches on the screen.
Selecting Blocks
E041 I used Box Select around an area, but selected some stitches I didn't want.
Undo is grayed out so I can't click it.
To cancel a stitch block selection made using Box Select, Freehand Select, Polygon Select
or Make Block From Visible Area, click anywhere in the currently active embroidery, but
outside the dotted box showing the selected stitches. The stitches will no longer be selected.
Sending Files to Machines
G422 I cannot send a file to an embroidery machine
Click the 3D Configure icon to start 3D Configure. This will allow you to adjust the Send 1
and Send 2 options for your embroidery machine.
Thread Colors
G419 "The color xx has been found in your database, but the thread color is not
exactly the same."
This message appears if the Thread Range and Color Number of the selected color are
identical to those in your thread database, but some aspect of the color is different. It could
be a different material or weight, or have additional colors as a variegated thread. This could
happen if the design you are attempting to edit was supplied by someone with a different
version of the color, for instance if they have edited it in MyThreads, or if they have a later
version of the thread database.
Use the Import Threads From Embroidery function to add other users’ thread definitions to
your MyThreads database.
1. Select Import Threads from Embroidery in the File Menu and an Open dialog box will
appear.
2. Select the desired .vp3 embroidery file.
3. Click Open and any custom thread definitions that do not appear in your MyThreads will
be added to the end of your MyThreads list.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
G420 "Could not find xx in your database. Matching to closest thread in yy."
This message appears if the Thread Range of the selected color is not found in your thread
database. This could happen if the design you are attempting to edit was supplied by
someone with a later version of the thread database.
To check for the latest updates for the 3D Embroidery System, use Smart Update in 3D
Configure.
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G421 Error "Databases are corrupt or missing. Cannot edit the thread color."
This message appears if there is a problem with your thread database. You will be unable to
choose a thread color. First close all the modules of the 3D Embroidery System, close down
your computer and restart. If this does not clear the problem, restore a backup database if
you have created one using Thread Manager in 3D Configure. Otherwise, you need a new
version of the thread database. To check for the latest updates for the 3D Embroidery
System, use Smart Update in 3D Configure. Alternatively, you may need to uninstall and
reinstall your 3D Embroidery System software.
Using the Program
K003 Error message "No dongle attached. Cannot complete function."
This message may appear when trying to use 3D Sketch if the 3D Embroidery System
cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free
USB port of your computer.
Working with Embroideries
K011 The embroidery appears too small on the screen.
Make sure the 3D Sketch window is maximized by clicking the Maximize icon on the title bar.
Click Zoom To Fit to expand the hoop so it fills the work area. Also, choose a Hoop Size in
the Load Design Wizard or Hoop Preferences that is suitable to the embroidery size.
K012 I find it hard to select the part of the embroidery I wish to edit.
Many functions of 3D Sketch can be used to help see sections of embroideries more easily.
They include the Zoom Commands and hiding thread colors. The different methods of
selection (Box Select, Freehand Select, Polygon Select and Make Block From Visible Area)
are also useful for different situations.
K013 I have added a Color Change and/or new stitches part way through my
embroidery, instead of at the end.
This happens when you have a stitch point part way through your embroidery selected and
Insert Mode is on. When Insert Mode is on, new stitches and/or color changes are inserted at
the selected stitch point. This also affects stitches added to the embroidery with Paste, and
embroideries inserted with Open, View, Find Designs and so on. To ensure you only add
stitches and color changes at the end of your embroidery, turn off Insert Mode.
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