nh-1500 operator manual

nh-1500 operator manual

NH-1500

OPERATOR MANUAL

Copyrightⓒ Nautilus Hyosung Inc. 2004 All right reserved

NH-1500 Table of Contents

Revision Record

April 2004

Jan 2007

April 2007

March 2009

February 2010

All

All

6-37

1-9,10

3-17,19,20

6-8~29

1-7,8,13,14,15

2-3, 3-4,16,

6-15

1.0 New Publication

1.1 All Revised

1.2 Addition of G, Addendum : AP software

1.3

1.4

Addition of new type of CDU and Receipt Printer

Addition of Error Code Table

Changing images in chapter 1,2,3,6.

Modifying temperature specification.

Changing CI of Nautilus Hyosung.

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NH-1500 Table of Contents

Table of Contents

1. INTRODUCTION

1.1 Basic Features

1.1.1 About the NH-1500 ················································································· 1-2

1.1.2 What is in this Manual ············································································ 1-3

1.2. Precautions for Safety

1.2.1 Overview ································································································· 1-4

1.2.2 Description of Precaution Symbols ······················································ 1-5

1.3. System Specifications

1.3.1 Dimensions ····························································································· 1-6

1.3.2 Component Locations ··········································································· 1-7

1.3.3 LCD & Customer Keypad ······································································· 1-8

1.3.4 Cash Dispensing Unit ·············································································· 1-9

1.3.5 Receipt Printer ······················································································ 1-10

1.3.6 Magnetic Card Reader ············································································· 1-11

1.3.7 Main Control Board·················································································· 1-12

1.3.8 Operating Environment ········································································ 1-13

1.4. Warranty & Service

2. INSTALLATION

2.1 Unpacking ·········································································································· 2-2

2.2 Physical Installation ·························································································· 2-3

2.3 Hardware Setup ··························································································· 2-5

3. OPERATION INSTRUTCTION

3.1 Opening and Closing

3.1.1 Security Cover and Door ··········································································· 3-2

3.1.2 Front Panel ······························································································· 3-4

3.1.3 Mechanical Combination Lock ······························································ 3-5

3.1.4 Electronic Combination Lock ······························································ 3-10

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3.2 Unit Operations

3.2.1 Replenishing Cash to the Cassette·························································· 3-12

3.2.2 Emptying the Reject Bin ··································································· 3-14

3.2.3 How to Clear Note Jams ········································································ 3-15

3.2.4 Loading the Receipt Paper ······································································ 3-16

3.2.5 How to Clear a Receipt Jam ···································································· 3-19

3.3 Programming Operations

3.3.1 Accessing the Operator Function Menu ················································ 3-21

3.3.2 Settlement Menu ··············································································· 3-26

3.3.3 Journal Menu ··············································································· 3-31

3.3.4 Report Menu ··············································································· 3-34

4. OPERATOR FUNCTIONS

4.1 Customer Setup Menu

4.1.1 Change Message ················································································· 4-3

4.1.2 Bin List ················································································· 4-6

4.1.3 Surcharge Mode ················································································· 4-6

4.1.4 Advertisement ················································································· 4-7

4.1.5 Optional Function ················································································· 4-9

4.2 System Setup Menu

4.2.1 Set Clock ··············································································· 4-12

4.2.2 ISO #1,#2, #3 En/Disable ··········································································· 4-13

4.2.3 Language En/Disable ··············································································· 4-13

4.2.4 Change Password ··············································································· 4-14

4.2.5 Modem ··············································································· 4-16

4.2.6 RMS Ring Count ··············································································· 4-18

4.2.7 Speaker Volume ··············································································· 4-19

4.2.8 Device Setup ··············································································· 4-20

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4.3 Host Setup Menu

4.3.1 Key Management ·············································································· 4-22

4.3.2 Telephone Number ··············································································· 4-28

4.3.3 ID Setup ··············································································· 4-30

4.3.4 Host Status Message ··············································································· 4-32

4.3.5 Connect Timer ··············································································· 4-32

4.3.6 Remote Monitor ··············································································· 4-33

4.3.7 Comm. Key D/N ··············································································· 4-37

··············································································· 4-38 4.3.8 Auto Day Total

4.4 Transaction Setup Menu

4.4.1 Dispense Limit ··············································································· 4-40

4.4.2 Denomination ··············································································· 4-40

4.4.3 Fast Cash ··············································································· 4-43

4.4.4 Currency Low Check ··············································································· 4-43

5. DIAGNOSTICS

5.1 Initialize ··············································································································5-3

5.2 Receipt Printer ··································································································· 5-4

5.3 Cash Dispenser ··························································································· 5-5

5.4 Modem ··············································································································· 5-5

5.5 Card Scan ·········································································································· 5-6

5.6 Key Matrix ··························································································· 5-7

5.7 Sensor ················································································································ 5-7

5.8 Aging ··························································································· 5-8

6. APPENDIX

A. Receipt Paper Specifications ·········································································· 6-2

B. Bill Conditions ·································································································· 6-3

C. Error Codes ················································································· 6-8

D. TDES Key Installation ··············································································· 6-30

E. Customer Transactions ··············································································· 6-38

F. How to Configure for STD3 ············································································ 6-45

G. Addendum : AP Software ·············································································· 6-48

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NH-1500 Chapter 1. Introduction

Chapter 1. INTRODUCTION

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NH-1500 Chapter 1. Introduction

1.1 Basic Features

1.1.1 About the NH-1500

The NH-1500 is designed to meet the everyday demands of immediate cash needs for individuals with a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a network processor to verify accounts and any other inquires through the insertion of a customer’s card. The NH-1500 is easy to use, easy to service and is able to support customer’s needs.

H/W Features

UL 291 Business Hour Service

Mechanical combination lock

Electronic combination lock (optional)

320

 240 Resolution of back-lit LCD / color display (optional)

Dial-up telephone line instead of expensive leased line

1,000/2,000 new notes capacity (USD)

DIP type magnetic card reader

Automated receipt printer paper loading

Thermal receipt printer for high speed printing

Modular design for easy maintenance

Functional Features

Electronic journal stores up to 2,000 transactions

Supports English, Spanish, French, Korean and Japanese (optional)

Detailed average history report feature

Quick setup feature

Advertisement feature for store promotion

Error code description for easy to service

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NH-1500 Chapter 1. Introduction

1.1.2 What is in this manual

This NH-1500 Automated Teller Machine Manual contains all information needed for normal operational use.

This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator

Functions, Customer Transactions, Error Recovery and etc.

Some of the information in this manual may differ according to the network processor to be connected.

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NH-1500 Chapter 1. Introduction

1. 2 Precautions for Safety

1.2.1 Overview

Common Precaution for Safety

Precautions outlined in this manual provide information on safe and proper handling of the product. Noncompliance of the precautions may result in injury or damage to the product.

This precaution symbol with sample term tells you safety warnings during equipment handlings.

Please read the following instructions before operating equipment.

 Operate equipment in the order outlined in this manual.

 Follow precautions indicated in this manual, as well as the equipment itself.

Failure to properly address these precautions may lead to injury or damage to the product.

 Avoid operations not addressed in this manual.

 If you cannot remedy system problems using the methods outlined in this manual, please refer to contact information listed in the manual.

 Improper use of the secondary lock feature will reduce the security level of the ATM.

 Any change or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note : This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

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1.2.2 Description of Precaution Symbols

Symbol Description

Electrical Shock

• Do not remove cover. Only a maintenance engineer is allowed to open the cover.

• Do not touch. You may receive electric shock.

• Make sure to turn off the power when servicing the equipment.

High Temperature

• Do not touch the equipment when it is running.

• The equipment can get extremely hot and may cause a burn.

• Make sure to close the cover before running the equipment.

Be Careful when Moving

• The equipment is heavy. Make sure at least 2 people to lift or move the equipment.

• Do not attempt to move the equipment alone. You may be injured by dropping the heavy equipment.

Fire Hazard

• Place the equipment in an area away from any combustible materials.

• The equipment may catch on fire from overheating or short circuit of the power supply unit.

Disassembly

• Do not disassemble or modify the equipment unless you are a certified engineer.

• Contact the service center for maintenance, adjustments and repairs.

• Improper disassembly may cause fire or electrical shock.

Fall down

• Do not place the equipment where the floor cannot sustain the weight of the equipment, or on slanted or unstable surface.

• Equipment may fall down and cause injury or damage.

Unplug the Equipment

• Stop using the equipment immediately if it smokes, emits an unusual smell, makes abnormal sounds, or if liquids or other foreign materials enter the equipment.

• If the above-mentioned abnormalities occur, immediately turn off the power, unplug the equipment and contact the service center.

• If you ignore these symptoms, the equipment may catch on fire or cause electric shock.

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1.3 System Specifications

1.3.1 Dimensions

Weight : 122Kg (269 lbs)

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Fig. 1.1 NH-1500 Dimension

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NH-1500 Chapter 1. Introduction

Fig. 1.2 Component Locations

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NH-1500 Chapter 1. Introduction

1.3.3 LCD & Customer Keypad

Fig. 1.3 LCD & Customer Keypad

LCD

Keypad

Screen Size : 5.7

Mono / Color (optional)

Resolution : 320

 240

Display Characters : 40

 15 (Standard Character)

8 Menu Keys

Certified VISA compliant EPP (Encryption Pin Pad)

10 Alphanumeric ,

,4, CANCEL, CLEAR, ENTER, BLANK Keypads

Each Keypad has integral raised Braille symbols

Voice Guidance Port

Voice assisted operation available through the headphone jack on the front bezel

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NH-1500 Chapter 1. Introduction

1.3.4 Cash Dispensing Unit

Cash Dispensing Unit

Fig. 1.4 Cash Dispenser Unit (Standard Drawer type)

Dispensing speed : 4 notes/second

Capacity of 1,000 new notes (standard dispenser)

Capacity of optional dispensers depend on their model.

Reject bin with capacity of 200 notes

Low level cassette detection

Double note detect module

Optional dispenser include:

1000 /2000 note removable cassette

4000/6000 note removable dual/tripple cassettes

Fig. 1.5 Optional Dispenser Model

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1.3.5 Receipt Printer

Fig. 1.6 Receipt Printer

Receipt Printer

Thermal line printer with cutter

36 characters/line

Semi-Automatic roll paper setting

Paper Specifications

One sided thermal paper (Factory paper is thermal side out)

180 mm (7.1 inch) outside diameter roll

22 mm (0.87 inch) core inside diameter

79.5 mm (3.125 inch) wide

21# weight (paper thickness)

For more detail information about paper specifications, please refer to

Chapter6. Appendix A. Receipt Paper Specifications

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1.3.6 Magnetic Card Reader

Fig. 1.7 Magnetic Card Reader

Magnetic Card Reader

Dip type Card Reader (ISO Track 1 & 2)

Card read timing : Ejection

Readable ejection speed : 6 inches ~ 39.3 inches/second

MTBF (Mean Time Between Failure) : 1 million passes

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NH-1500 Chapter 1. Introduction

1.3.7 Main Control Board

Fig. 1.8 Main Control Board

Main Control Board

Modem : 56kbps dial-up modem (standard)

Electronic Journal : Max 2,000 transactions stored

Battery back-up for set-up parameters (NVRAM)

Real Time Clock

1 MB RAM

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NH-1500 Chapter 1. Introduction

1.3.8 Operating Environment

Power Requirements

115 Vac ±10% 3.0A 60Hz , 250 Watt

230 Vac ±10% 1.5A 50Hz , 250 Watt

Power Connections

The NH-1500 ATM MUST be connected to a DEDICATED POWER CIRCUIT. This circuit must consist of LINE, NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit cannot be shared with any other equipment.

Phone Line Requirements

The NH-1500 ATM MUST be connected to a DEDICATED PHONE LINE. This line must be a direct dial “tone” or “pulse” line that is equipped with a standard telephone wall jack (RJ-11). This line cannot be shared with any other equipment at the location. Use of shielded (CAT5) phone cable is highly recommended for the good stability and for decreasing the chance of interference as well as noise.

Temperature

In storage : 14°F - 140°F (-10°C ~ 60°C, 15°C/H )

While operating : 41°F - 104°F (5°C ~ 40°C, 10°C/H)

Humidity

In storage : 10% < RH < 90%, Non-Condensed

While operating : 25% < RH < 85%, Non-Condensed

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1.4 Warranty & Service

Manufactures Warranty

Nautilus Hyosung provides a LIMITED ONE-YEAR PARTS warranty for the NH-1500 series ATM.

Hyosung guarantees your NH-1500 ATM to be free from defects in materials and workmanship.

The one-year parts warranty periods will begin 15 days from the shipping date.

WHAT IS COVERED:

Cash Dispensing Unit and Cash Cassette.

Receipt Printer

LCD module

Magnetic Card Reader

EPP Keypad

Power Supply

Main Board (Control Electronics)

Lock and locking mechanism (LIMITED 90 DAY warranty)

Dial and Electronic locks will be covered by a limited 90-day warranty when the provided warranty registration card is completed and returned to Hyosung within 10 days of installation.

Should the lock fail under normal use, Hyosung will replace the lock only. Services required to open the vault and or replace the lock are at the expense of the ATM owner.

WHAT IS NOT COVERED:

Power cable and modem cable.

Key lock and key

Plastic Bezels

Software upgrade

Receipt printer jam

Note jam

Forgotten password or combination of lock

Any damages from misuse, improper installation and vandalism

Any damages from “brown out” or low power, lightning or other acts of God

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Your distributor/dealer may offer an enhanced or extended warranty in addition to the original manufacturer’s one-year warranty. Once the manufacturer’s warranty has expired, all claims for warranty service must be resolved directly between the distributor/dealer and the ATM owner.

Hyosung will only honor the extended warranty of a NH-1500 ATM that is registered in the

Hyosung Extended Part Replacement (EPR) warranty program.

Obtaining Service

If you have any problems or question about your Hyosung ATM, your dealer or distributor is your primary contact for assistance/service. Your manufactures warranty is provided through your dealer or distributor.

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NH-1500 Chapter 2. Installation

Chapter 2. INSTALLATION

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NH-1500 Chapter 2. Installation

2.1 Unpacking

1 )

Unpack the machine on top of the palette.

2 )

Cut the straps that are fastened around the box with a knife. (refer to Fig. 2.1)

(Be careful when cutting the straps.)

3 )

Use an appropriate tool to remove the nails from the palette. (refer to Fig. 2.1)

4 )

Remove the lid, then box from the top. Do not discard the packaging materials until you have verified any shipping damage claim. Contact your distributor immediately if you see any shipping damage. Store the box in a safe place to re-use or discard appropriately.

5 )

Verify the contents carefully with the packing list to be sure all items listed are included. Notify your distributor of any shortages.

6 )

If only the palette needs to be removed, lift the whole machine from the bottom and set it aside.

Fig. 2.1

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NH-1500 Chapter 2. Installation

2.2 Physical Installation

To install the NH-1500 series ATM, perform the following steps.

1 )

Place the “Anchor bolts locate sheet” inside vault at the place where the machine is to be installed. (refer to Fig. 2.2).

Please check if the place to be installed is flat surface in advance.

2) Place the system on a flat surface. Be careful when opening the top or bottom of the machine since it can come off balance.

3) Make use of “Anchor bolts locate sheet” to drill the appropriated sized holes for the anchors to be suitable for below diagram (Anchors are not included in NH-1500 ATM)

4) Install the Anchor nuts into the ground according to “Anchor bolts locate sheet”.

(4 places)

5) Place the NH-1500 on top of the anchors.

6) Open the Security cover with the key provided. Please refer to Chapter 3.1.1 for

Opening and Closing door.

7) Using the default combination, open the Security Door.

This combination SHOULD BE CHANGED AS SOON AS possible. Please refer to

Chapter 3.1.3 and 3.1.4 for instructions on changing the lock combination.

8) After the anchor nuts are in place, according to the anchor holes on the bottom of the NH-1500, tighten the anchor bolts tightly. (refer to Fig. 2.3)

Note that it may distort the vault and cause problems concerning the door linkage if anchors bolts are too over-tightened.

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NH-1500 Chapter 2. Installation

Fig. 2.2

Fig. 2.3

Warning :

When NH-1500 machine is moved to the installation site or other place, great possible care should be taken not to hurt your hands or body. Before installing the anchor, NEVER open both the Front Panel and Cash dispenser at the same time. It may fall down forward and will cause a severe damage.

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2.3 Hardware Setup

1) Verify the power voltage (110/220V) to be used and set the appropriate voltage on the power supply. The default setting should be 110V

2) Verify that the telephone line to be used for the ATM is in proper working order. Hyosung recommends the use of shielded phone line (CAT5) in locations with close proximity to other appliances.

3) Open the security door and remove any shipping materials and note any warning or installation instructions.

4) Remove the screw, which is set to hold the Cash Dispensing Unit platform in place.

5) Remove the cash cassette from the box for removable cassette dispenser only, fill the cassette with the appropriate amount of notes, and place it in the Cash Dispensing Unit carefully. Place the appropriate denomination label on the front of the cassette. Please refer to Chapter 3.2.1 and

3.2.2

6) Before closing the vault, thoroughly test the combination lock by locking and unlocking the lock several times. It is much easier to diagnose potential lock problems before shutting the door.

Please refer to Chapter 3.1.3 and 3.1.4 for testing the combination lock.

7) Open the top of the ATM. Place the receipt paper in the Receipt Printer. The paper prints only on one side (shiny side). Always check the roll when you install paper.

Place the roll so that the coated side (shiny side) will be facing up. Please refer to

Chapter 3.2.4 for paper loading instruction.

8) Connect the Power cable and telephone cable to the appropriate outlets on the wall. (Verify once again if the power voltage is 110V or 220V)

9) Turn the power on and verify if all systems are operational. If any part of the system is not operational then an error code will be displayed. Verify with the Error Code and follow the appropriate steps which is described at Chapter 6. Appendix C. If the error is not corrected please contact your local distributor. Set all the system parameters. For more detailed information, refer to

Chapter 3.3 Programming Operations.

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NH-1500 Chapter 3. Operation Instruction

Chapter 3. OPERATION INSTRUCTION

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NH-1500 Chapter 3. Operation Instruction

3.1 Opening and Closing

3.1.1 Security Cover and Door

3.1.1.1 Opening the Security Cover and Door

1) Turn the Security Cover key clockwise to

open the Security Cover.

2) To unlock the Combination Lock.

Please refer to Chapter 3.1.3 and 3.1.4 on how to open the Combination Lock

3) Turn the Security Door Handle counter- clockwise, then pull the Security Door to open.

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NH-1500 Chapter 3. Operation Instruction

3.1.1.2 Closing the Security Cover and Door

1) First close the Security Door and turn the

Security Door Handle clockwise until it is locked.

Make sure again that the Security Door is completely closed. In addition, Door Handle should be vertical before closing the lock

2) Turn the dial counterclockwise more than four times

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3) With the Security Cover key turned clockwise,

close the Security Cover and turn the Security

Cover key counter-clockwise until it is locked.

Remove the key when it is locked.

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NH-1500 Chapter 3. Operation Instruction

3.1.2 Front Panel

3.1.2.1 Opening the Front Panel

1) Insert the Front Panel key and turn it

clockwise.

2) With the Front Panel key turned, pull the Front

Panel outward.

Please take the reverse order of above sequence to close the Front Panel

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NH-1500 Chapter 3. Operation Instruction

3.1.3 Mechanical Combination Lock

Only after fully understanding this instruction, please operate the lock or change the password

3.1.3.1 Opening the Mechanical Combination Lock

Changing Index

Opening Index

1)There are two kinds of index at the top of the dial ring. One is an Opening Index which is located at

12 o’clock direction and the other is a Changing

Index at 11 o’clock direction. During revolutions, do not turn back to regain a proper alignment with the numbers. The factory default value for this mechanical lock is set to 50-25-50

2) Turn counterclockwise for more than four times and set to the first number (Let’s assume the first number is “50.”)

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3) Turn clockwise and stop at the second

number at the third time. (Let’s assume the second number is “25”)

To be continued

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NH-1500 Chapter 3. Operation Instruction

4) Turn counterclockwise and stop at the third number at the second time. (Let’s assume the third number is “50”)

5) Turn clockwise until the dial does not move any more.

6) The safe door will open when turning the handle counterclockwise.

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NH-1500 Chapter 3. Operation Instruction

3.1.3.2 Changing to a New Password

To make up a new combination, select 3 set of numbers of your own choosing

DO NOT USE numbers between 0 and 20 for your last number

DO NOT USE numbers ending in 0 or 5

DO NOT USE number in a rising or falling sequence (e.g. 10-30-50)

For example, let's assume that you would like to change to a new password as the following number (10-50-70)

1) Open the safe door as described in the above.

2) To close the mechanical lock, turn the handle clockwise with the door opening

3) Turn counterclockwise for more than four times and set to “50” at changing

index as shown in the Figure 1.

4) Turn clockwise and stop at “25” at the third time as shown in the Figure 2.

5) Turn counterclockwise and stop at “50” at the second time as shown in the

Figure 3.

Fig.3.1

Fig.3.3

Fig.3.2

To be continued

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NH-1500 Chapter 3. Operation Instruction

6) Push the change bar COMPLETELY until it is held by the dial change home (Figure 4)

inside the security door and turn 90 degree clockwise (Figure 5).

.

Warning :

NEVER INSERT OR TURN THE CHANGE BAR IN THE LOCK WHEN THE

COVER IS OPEN.

Fig.3.4 Fig.3.5

7) Turn to the counterclockwise more than four times and position at changing index to “10” (target number to change).

8) Turn to the clockwise for three times and position the scale to “50” (target number to change).

9) Turn to the counterclockwise for two times and position the scale to “70” (target number to change).

Fig.3.6 Fig.3.7

To be continued

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NH-1500 Chapter 3. Operation Instruction

Fig.3.8

10) When password setting is completed, turn the change bar counterclockwise and remove it from the safe.

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NH-1500 Chapter 3. Operation Instruction

3.1.4 Electronic Combination Lock

Please operate the lock or change the password only after fully understanding this instruction

OPENING THE LOCK

1) Enter valid six (6) digit code at a time. (Factory default password : 123456)

2) The lock will signal a valid code entry with a double signal.

3) Within four (4) seconds, turn handle counterclockwise to the open position.

4) Pull door open.

LOW BATTERY WARNING

● Repeated audio and visual signal (LED flashing and repeated beeping) during opening indicates battery low.

AUDIO AND VISUAL SIGNAL

● Double signal (LED flashes and unit beeps) indicates entry is valid or accepted.

● Triple signal indicates invalid or not accepted.

WRONG TRY PENALTY

● Entry of four (4) consecutive invalid codes starts a 5-minute delay period.

- LED flashed red at five (5) second intervals.

● At the end of the delay period, two more consecutive invalid codes will restart an

additional 5-minute delay period.

CHANGING YOUR PASSWORD

1) Enter “zero” six times.

2) Enter your existing six (6) digit code one time.

3) Enter your NEW six (6) digit code two times.

4) If a mistake is made wait thirty (30) seconds and repeat steps 1. - 3.

5) Test lock operation several times before closing the door.

● Valid Code Entry - Double signal after valid six (6) digit code is entered.

● Invalid Code Entry - Triple signal and old code is still valid.

WARNING :

ALWAYS PERFORM THIS OPERATION WITH THE DOOR OPEN

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NH-1500 Chapter 3. Operation Instruction

BATTERY LOW WARNING

● Repeated beeping during an opening indicates that the battery is low and needs immediate replacement.

● Uses one (1) 9-Volt Alkaline Battery. LA GARD recommends the use of Duracell™ or Everready™ Alkaline batteries.

If battery is depleted and will not allow lock to open, simply follow instructions below.

CHANGING YOUR BATTERY

Note: Some manufacturers use a small screw to secure the battery compartment cover to the keypad housing. If your model has this screw, it must be removed first before following the steps listed below.

1) Remove black plastic battery compartment cover (located at the bottom of the keypad) by gently pulling downward on it’s handle.

2) Allow the battery and it’s attached leads to drop down and out of the battery compartment. If it does not drop, gently pull on the battery until it does.

3) The connector is easily removed by unsnapping it from the two terminals on the top of the battery. Never Pull on the Battery Leads

4) Connect a new 9-Volt Alkaline battery to the battery clip.

5) Push the battery and the leads completely up into the battery compartment.

6) Install the battery cover by placing one side of the cover in position and then pressing the other side into position with your finger.

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NH-1500 Chapter 3. Operation Instruction

3.2 Unit Operations

3.2.1 Replenishing Cash to the Cassette

1) Open the Security Cover and Door.

(Please see Chapter 3.1.1~3 Opening and

Closing the Security Cover and Door)

2) Push the green unlocking latch on the left side of cassette handle with finger in order to pull out cash cassette drawer.

3) Pull the cash cassette drawer out carefully.

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To be continued

NH-1500 Chapter 3. Operation Instruction

4) Pull the cash plate back until it is locked

against the cash plate latch. And then add cash into the cassette.

NOTE: TIPS ABOUT ADDING BILLS:

1. Fan the notes so that the notes do not stick together.

2. Remove all notes with holes or notes that are torn.

3. Unfold the folded notes.

4. Place the notes correctly.

For more detailed information about acceptable bill conditions to be suitable for cassette, please refer to Chapter 6. Appendix B. Bill Conditions

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5) After replenishing the cash cassette, release

the cash plate latch and allow the cash plate gradually to take up its position behind the notes.

And then push the cash drawer until it latches closed

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NH-1500 Chapter 3. Operation Instruction

3.2.2 Emptying the Reject Bin

1) Open the reject bin cover by pulling on the green tab located on the right of the reject bin.

2) Remove any notes inside the reject bin.

3) Close the reject bin cover by pressing it closed until it locks in place

WARNING :

Do not recycle rejected bills into a cassette.

Doing so could cause more rejects or jams

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NH-1500 Chapter 3. Operation Instruction

3.2.3 How to Clear Note Jams

1) Pull out the green tab on the bottom rail of the cash dispenser slowly.

2) Turn the green knob located on upper right of cash dispenser in order to move jamming notes into a well removed position

3) Take out the jamming notes carefully.

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NH-1500 Chapter 3. Operation Instruction

3.2.4 Loading the Receipt Paper

1) Open the Front Panel with key and pull this outward completely with hands. (Please see the

Chapter 3.1.2)

2) Prepare the new paper roll. Please see the

NOTE described below

3) Remove the green paper holder by carefully pulling it off and add the receipt paper into the spindle. And then insert the green paper holder tightly again to fix it.

NOTE:

1.

Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems)

2.

When replacing the new roll, make sure the end of the roll paper has a clean cut. (See the below figure.)

To be continued

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NH-1500 Chapter 3. Operation Instruction

4) The shiny side of the paper should be faced up to be printed properly and the metallic tension guide should be surrounded with paper to reduce the tension during feeding

5) Insert the leading edge of paper into the loading guide of the receipt printer slowly. When the machine is initialized, the paper is going to start feeding

Type A

6) If the paper does not feed at all during initializing, make sure that paper has a CLEAN

CUT at the end and the Thermal Print Head

(TPH) is closed. According to the type of Receipt

Printer, to close TPH, lift up the green lever behind the transport path (Type A) or the green button on the TPH (Type B).

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Type B

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NH-1500 Chapter 3. Operation Instruction

7) When finished loading paper, close the Front

Panel and remove the key.

NOTE: THE BASIC MECHANISM OF RECEIPT PRINTER

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NH-1500 Chapter 3. Operation Instruction

3.2.5 How to Clear a Receipt Jam

Type A

1) Open the Front Panel with key and pull this outward completely with hands.

To remove a jammed paper inside transport path, press down the green lever or the green button to release the lower roller assembly.

Type B

2) To take out a jammed paper in front of

transport path, lift up the transparent window

guide and remove the jamming receipt

carefully.

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NH-1500 Chapter 3. Operation Instruction

Type A

3) After finishing clearing the receipt, load the receipt paper properly. Please make sure to lift up the green lever or the green button one more time before closing the Front Panel. When finished loading paper, close the Front Panel and remove the key.

Type B

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NH-1500 Chapter 3. Operation Instruction

3.3 Programming Operations

3.3.1 Accessing the Operator Function Menu

1) Turn on the NH-1500. The system will automatically be initialized and run the status check once when the NH-1500 is turned on. The system will attempt to connect to the host.

2) If the host connection is established, the display will show “IN SERVICE” screen. Press the

CANCEL, CLEAR, ENTER key simultaneously and then press 1, 2, 3 keys in order.

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3) Enter the Operator Password and press ENTER.

If the wrong password is entered, the screen will be back to “ENTER PASSWORD” screen. The factory default Master Password is “555555”.

WARNING:

You MUST change your password from the FACTORY DEFAULT ONE AS SOON AS installation is finished. If you don’t change your password, you can’t enter the “In service” mode.

(F0016 error will be displayed on LCD)

To be Continued

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NH-1500 Chapter 3. Operation Instruction

NOTE:

There are 3 kinds of passwords to be entered for its purpose

 Operator Password (just allowing access to basic menu)

 Service Password (just allowing access to basic and diagnostics menu)

 Master Password (allowing access to all menu including setup parameter)

4) If the correct password is entered, the

OPERATOR FUNCTION menu will be displayed.

NOTE:

The Operator Function menu can’t be accessed during connection to the host or initializing the machine. It is possible to be accessed in case of “In Service” mode,

“Out of Service” mode or “Error” mode.

If an inappropriate password is entered three times consecutively, this screen will be reverted back to previous mode.

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NH-1500 Chapter 3. Operation Instruction

3.3.1.1 When an Error Occurs

1) When an error occurs, please press CANCEL,

CLEAR, ENTER simultane-ously and then press

1, 2, 3 in order.

NOTE:

If the machine goes out of service, the error code will not always appear on the screen. If you do not see an error code, enter operator function and go to reports. Look in the error summary for error codes

2) “ENTER PASSWORD” will be displayed and enter the Operator Password.

3) When the screen is in current display, press the

OPERATOR FUNCTION key to access the

OPERATOR FUNCTION.

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NH-1500 Chapter 3. Operation Instruction

3.3.1.2 How to Use Keypad

This section will explain the basic operation of the Keypad.

F5

Alpha

Numeric

Table

F6

Upper

Lower

Don’t care

Don’t care

+

-

=

-

=

0 1 2 3 4 5 6 7 8 9

+ Space A D G J M P T W

Q

Z

B

C

E

F

H

I

K

L

N

O

R

S

U

V

X

Y

Space q z a b c

D e f

G

H

I j k l m n o p r s t u v w x y

0

(

)

1

[

]

2

{

}

3

<

>

4

,

.

5

!

$

6

7

%

*

8

:

;

9

?

/

The character on the current cursor position on the screen will be selected.

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NH-1500 Chapter 3. Operation Instruction

3.3.1.3 How to Enter the Character

a. The Keypad Character Table of previous page will appear on the bottom of the screen in all keypad input screens. b. F5 key gives the option for Alpha or Numeric, Table mode. Default is Alpha. c. F6 key gives the option for Upper or Lowercase characters. It is valid only in the Alpha mode. Default is Uppercase. d. The input of characters is limited to the space provided. e. Keys are in toggle fashion such as, when key “1” is pressed once it is “SPACE”, pressed twice it is “Q”, pressed third time it is “Z” when in the Alpha mode. When the desired character is selected, press ENTER. f.

, keys move the cursor position in the Alpha or Numeric mode. In the Table mode

, keys are used to select the character. g. F1 key is used to clear the whole screen and returns the cursor to its initial position. h. F2 key is used to clear the current line. i. F3 key is used to ignore the changes and to exit. j. F7 key is used to save the current changes and to exit.

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NH-1500 Chapter 3. Operation Instruction

3.3.2 Settlement Menu

The Settlement Function of the Operator Function includes the following :

TRIAL DAY TOTAL

TRIAL CASSETTE TOTAL

ADD CASSETTE #2 (optional)

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NH-1500 Chapter 3. Operation Instruction

3.3.2.1 Day Total

DAY TOTAL shows the cumulative values of all transactions such as withdrawals, transfer and balance inquires performed by the ATM since the last Day total and the corresponding host total, allowing you to compare the ATM total against the host processor records. The DAY TOTAL includes all information of the ATM terminal totals and the host totals starting from the last time a

DAY TOTAL was done until now. If the host can not be connected, an “ERROR” message will be displayed and only the ATM terminal totals will be printed without verification with the host. All information will be deleted when this function is properly executed.

Please keep in mind that you may find discrepancies between what the terminal had reported and what the host reports according to the cut off time of the host (or Processor). To prevent this, ask your dealer in advance and find the approximate cut off time for your processor to do DAY TOTAL at this same time.

If it does not match the reciprocal information, the missing transactions will usually appear on the next total.

1) Select ‘SETTLEMENT’ from the ‘OPERATOR

FUNCTION’ menu and then select ‘DAY TOTAL’ from the SETTLEMENT menu.

2) After the information is downloaded from the processor, the Day Total information will be printed from the Receipt Printer. If the GOOD message appears, press “ENTER”.

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NH-1500 Chapter 3. Operation Instruction

3) The TRIAL DAY TOTAL function is used anytime to confirm the totals since the last DAY TOTAL. It does the same function as the DAY TOTAL, except the day total information is not cleared.

3.3.2.2 Cassette Total

The CASSETTE TOTAL includes the total loaded number of bills in the cassette, the normal dispensed amount, the number of rejected notes, the test dispensed amount and the number of remaining notes, etc. since the last CASSETTE TOTAL was operated. This will be printed from the

Receipt Printer. All information will be deleted when this function is properly executed.

Please remember that pressing the CASSETTE TOTAL is the only way to reset any cassette information back to zero. Therefore, after performing a CASSETTE TOTAL and replenishing the cash in the cassette, enter the total number of bills loaded in the cassette, using the ADD

CASSETTE which will be explained in the next section

1) Select ‘SETTLEMENT’ from the

‘ OPERATOR FUNCTION’ menu and

then select ‘CASSETTE TOTAL’ from the SETTLEMENT menu.

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NH-1500 Chapter 3. Operation Instruction

2) The Cassette Total information will be printed from the Receipt Printer. If the GOOD message appears, press “ENTER”.

3) The TRIAL CASSETTE TOTAL function is used to check the amount dispensed from the cassette since the last CASSETTE

TOTAL was operated. It does the same function as the CASSETTE TOTAL, except the cassette total information is not cleared.

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NH-1500 Chapter 3. Operation Instruction

3.3.2.3 Add Cassette

This menu can input how many bills have been added to the ATM as well as generating Day Total and Cassette Total.

The operator must set the additional number of bills being loaded into the cash cassette at all times.

That’s why the current number of bills will be reset to “0” after the use of CASSETTE TOTAL,.

1) Select ‘ADD CASSETTE ’ to be added from the

SETTLEMENT menu

2) Set the number of bills loaded in the cassette.

NOTE

:

Enter the NUMBER of bills, NOT the amount of cash.

3) Press the enter key when finished setting the amount

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NH-1500 Chapter 3. Operation Instruction

3.3.3 Journal Menu

The details of each transaction are stored in the electronics journal and can be retrieved at a later date. When they are needed, just the desired information can be recalled and a printout of the records made.

Depending on the size of each entry, the memory can hold up to 2000 records. Once the journal memory reached its maximum limit, it will begin to overwrite the oldest entries. Therefore, it is highly recommended that you will back up the entries to avoid loosing records.

The Journal Function of the Operator Function includes the following:

PRINT JOURNAL

LAST X PRINT

CLEAR TRANSACTION SEQUENCE NUMBER

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NH-1500 Chapter 3. Operation Instruction

3.3.3.1 Print Journal

The PRINT JOURNAL function is used to automatically print out any journal entries collected since the last time this command was operated. All records stored in the electronic journal will be printed.

There are two kinds of format to print out the journal.

One is a Standard format, which is full information identical to a customer’s receipt and the other is

Condensed format, which will be just printed out the sequence number, business date, time, what type of transaction and the amount requested and dispensed. It is highly recommended that this function will be used regularly to hold up a kind of evidence of customer information. This information should be stored in case of an inquiry by a customer, and can also be useful in certain troubleshooting situations.

1) Select ‘JOURNAL’ from the OPERATOR

FUNCTION menu. And then select ‘PRINT

JOURNAL’ from the JOURNAL menu. Push the

‘PRINT’ or ‘Condensed’ menu according to which you want to print out.

-----------------------------------

<00128> 24/07/2003. PM 04:55:58

*** NORMAL TRANSACTION ***

*** WITHDRAWAL ***

SEQUENCE NO ; 0002

ACCOUNT FROM ; CHECKING

CARD DATA ;

2115062139109109

HOST DATE ; 24/07/2003

HOST TIME ; 16:56:03

AVAILABLE BAL; 3456.08

RETRIEVAL NO ; 000001030948

AUDIT NO ; 030948

NET ID ; 56

BUSINESS DATE; 24/07/2003

SURCHARFE ; 1.25

REQUESTED ; 40.00

DISPENSED ; 40.00

BALANCE ; 458990.00

PROC COUNT ; 7

2) Wait while the Journal data is being printed. If the

GOOD message appears, press “ENTER”.

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NH-1500 Chapter 3. Operation Instruction

3.3.3.2 Last X print

The LAST X PRINT(PRINT) function is used to display and print any record from the electronic journal, either before or after when Clear Journal or Print Journal has been performed. This function may be useful to reprint records for which the paper trail has been lost or destroyed.

Reprint certain range of journal data specified by X record after they have been printed or cleared.

The LAST X PRINT(CONDENSED JOURNAL) function is used to reprint condensed records for which the paper trail has been lost or destroyed. Reprint as condensed certain range of journal data specified by X record after they have been printed or cleared.

3.3.3.3 View Journal

The VIEW JOURNAL function is used to display the journal data in the LCD screen without printing records.

1) You may see the Journal Data which will be displayed on the screen

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NH-1500 Chapter 3. Operation Instruction

3.3.3.4 Clear Journal

The CLEAR JOURNAL function is used to mark all records not printed in the journal. Journal records are not erased. They are marked as if they had been printed.

3.3.3.5 Clear Tran. Sequence No

The CLEAR TRAN. SEQUENCE NO. function is used to reset the transaction serial number to “1”.

This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records.

3.3.4 Report Menu

The Report function of the Operator Function includes the following :

ERROR CODE

S/W VERSION

PRINT ALL SETUP

ERROR SUMMARY

STATISTICS

REJECT ANALYSIS

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NH-1500 Chapter 3. Operation Instruction

3.3.4.1 Error Code

The ERROR CODE includes all error codes, descriptions and corrective actions. If an error occurs, the current error code will be displayed. To search the error code, use ,key.

1) Select ‘REPORT’ from the OPERATOR

FUNCTION menu

2) Select ‘ERROR CODE’ from the REPORT menu.

3.3.4.2 S/W Version

The S/W VERSION function is used to display each software version of system.

1) Software Version will be displayed.

To print the Software Version information, press “ENTER”.

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NH-1500 Chapter 3. Operation Instruction

3.3.4.3 Print All Setup

The PRINT ALL SETUP function is used to print all parameters of the system.

3.3.4.4 Error Summary

The ERROR SUMMARY function is used to display the error code and number of times the error occurred since the last ERROR SUM CLEAR. Therefore an operator can know which error occurs frequently and with this function it is useful for preventive maintenance.

1) The error summary data will be displayed.

Press “PRINT” key to print the Error Summary

Data.

3.3.4.5 Statistics

The STATISTICS displays all transaction statistics data. To clear the data, press “CLEAR”.

Statistics data will be displayed.

Press “ENTER” key to print data.

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NH-1500 Chapter 3. Operation Instruction

3.3.4.6 Reject Analysis

The REJECT ANALYSIS function includes the analysis for the reason of the note reject and it is useful for the preventive maintenance.

Reject Analysis data will be displayed.

Press “PRINT” key to print data.

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NH-1500 Chapter 4. Operator Functions

Chapter 4. OPERATOR FUNCTIONS

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NH-1500 Chapter 4. Operator Functions

4.1 Customer Setup Menu

The Customer Setup function of the OPERATOR MENU includes the following :

CHANGE MESSAGE

WELCOME MESSAGE

RECEIPT HEADER

BIN LIST

SURCHARGE MODE

ADVERTISEMENT

OPTIONAL FUNCTION

OPTIONAL SETTING

STANDARD3 OPTION

SELECT PROCESSOR

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NH-1500 Chapter 4. Operator Functions

4.1.1 Change Message

4.1.1.1 Welcome Message

The WELCOME MESSAGE function is used to edit the welcome text in “INSERT AND REMOVE

YOUR CARD QUICKLY” screen. The factory default message is “WELCOME!!!”.

1) Select the 'CUSTOMER SETUP' from the

OPERATOR FUNCTION menu.

2) Select the 'CHANGE MESSAGE' from the

CUSTOMER SETUP menu.

3) Select the 'WELCOME MESSAGE' in the

CHANGE MESSAGE menu.

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NH-1500 Chapter 4. Operator Functions

4)You can edit the welcome message.

Please refer to 6.1.2 How to use keypad

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NH-1500 Chapter 4. Operator Functions

4.1.1.2. Receipt Header

The RECEIPT HEADER function is used to edit the message at the header of receipt. The factory default message is none.

1)You can edit the RECEIPT HEADER.

Please refer to Chapter 3.3.1.2 and 3.3.1.3 concerning how to use keypad

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NH-1500 Chapter 4. Operator Functions

4.1.2 BIN List

The BIN LIST function is used to register bank lists and give bin codes not to surcharge the additional fee. But it is necessary to confirm the connected host because according to the host it can be used or not. After designating the INDEX, input a BIN code with using “EDIT BIN LIST”.

The BIN LIST menu will be displayed.

4.1.3 Surcharge Mode

The SURCHARGE MODE includes the function to enable or disable the surcharge warning screen, setting the surcharge amount and surcharge owner. When the surcharge mode is disabled, the surcharge warning message will not be displayed and when the surcharge mode is enabled, the surcharge amount and owner name will be displayed in the surcharge warning screen. The factory default is disabled mode, surcharge amount is $0.00 and the surcharge owner is none.

1) If you press the ENABLE key, it will be enabled as displayed.

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NH-1500 Chapter 4. Operator Functions

2) If you press the AMOUNT key, you can enter the desired surcharge amount.

3) If you press the SURCHARGE OWNER key, you can enter the owner’s name with keypad.

Please refer to Chapter 3.3.1.2 and 3.3.1.3 concerning how to use keypad.

4.1.4 Advertisement

The ADVERTISEMENT function is used to set the image of screen displayed during idle time, such as “INSERT AND REMOVE YOUR CARD QUICKLY” and “PLEASE WAIT CONNECTING”. The factory default is disabled mode, 3 seconds and no message.

1) The ADVERTISEMENT menu will be displayed.

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NH-1500 Chapter 4. Operator Functions

2) If you press the PRIMARY SCREEN key, the

PRIMARY SCREEN will be displayed. Select the 'SCREEN #1'from the PRIMARY SCREEN

MENU.

3) If you press the ENABLE/DISABLE key, it will be changed to be enabled or disabled.

4) Select the ‘SCREEN TITLE key’ from the

PRIMARY SCREEN MENU.

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NH-1500 Chapter 4. Operator Functions

5) If you press the SCREEN TITLE key, you can enter the desired advertisement message.

Please refer to Chapter 3.3.1.2 and 3.3.1.3 concerning how to use keypad.

6) If you press the TIMER key, you can input the desired refreshing timer of advertisement image.

For Secondary screen, screen title is not supported

4.1.5 Optional Function

1) If you press the PRE DIALING key, you can change the desired pre-dialing mode.

It means that the ATM starts pre-dialing to the host at transaction screen when Pre Dialing mode is set to ‘Enable’

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NH-1500 Chapter 4. Operator Functions

2) If you select the ‘SELECT RECEIPT’ from the

OPTIONAL FUNCTION MENU, it will be changed to be enabled or disabled.

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4.2 System Setup Menu

The SYSTEM SETUP function of the OPERATOR FUNCTION includes the following:

SET CLOCK

ISO #1, #2, #3 EN/DISABLE

LANGUAGE EN/DISABLE

CHANGE PASSWORD

MODEM

MODEM SETUP

DIAL MODE

MODEM SPEED

SPEAKER OUT

INITIAL STRING

MODEM TEST

RMS RING COUNT

SPEAKER VOLUME

DEVICE SETUP

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NH-1500 Chapter 4. Operator Functions

4.2.1 Set Clock

The SET CLOCK function is used to set the date and clock. When the “SECOND” key is pressed, the second will be reset to “0”.

1) Select the ‘SYSTEM SETUP’ in the

OPERATOR FUNCTION menu.

2) Select the ‘SET CLOCK’ in the SYSTEM

SETUP menu.

3)The SET CLOCK menu will be displayed.

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NH-1500 Chapter 4. Operator Functions

4.2.2 ISO #1, #2, #3 En/Disable

The ISO #1, #2, #3 EN/DISABLE includes the function to enable or disable you to set the ISO tracks of the card to be read from card reader. Each key will be changed to be enabled or disabled.

If you press the ISO #1, #2, #3 key, it will be changed to be enabled or disabled.

4.2.3 Language En/Disable

The LANGUAGE EN/DISABLE key includes the function to enable or disable you to the specific

LANGUAGE which is proceeded with screen in transaction. Each key will be changed to be enabled or disabled.

If you press the ENGLISH, SPANISH, KOREAN,

FRENCH or JAPANSE key, it will be changed to be enabled or disabled.

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NH-1500 Chapter 4. Operator Functions

The CHANGE PASSWORD function is used to change the Operator Password.

The factory default Operator Password is “111111”.

The factory default Service Password is “222222”.

The factory default Master Password is “555555”.

1) Select the ‘MASTER PASSWORD’ or the

‘OPERATOR PASSWORD’ or the ‘SERVICE

PASSWORD’ in the CHANGE PASSWORD.

Enter the current Operator Password.

2) Enter the new Operator Password or the new

Master Password.

3) Enter the new Operator Password or the new

Master Password again.

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NH-1500 Chapter 4. Operator Functions

4) The password will be changed.

Notice for Master Password :

The new AP software will no longer allow you to put the ATM in service using the default master password.

Then master password must be changed before attempting to initialize the machine, or a F0016 error will be reported.

As with all passwords, the Master Password must be 6 digits in length.

DEVICE

INITIALIZE

F0016

Master password is not changed

Change master password

(System Setup->Change Password)

OPERATOR

FUNCTION

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4.2.5 Modem

4.2.5.1 MODEM SETUP

The DIAL MODE function is used to change the Dial Mode to touch-tone mode(DTMF) or rotary mode(PULSE). Consult with the local phone company to determine which option is supported.

The factory default is DTMF.

1)Select the ‘MODEM SETUP’ in the MODEM menu.

2) When the DIAL MODE is pressed , the DIAL

MODE will be changed to DTMF or PULSE.

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NH-1500 Chapter 4. Operator Functions

Modem speed

The MODEM SPEED function is used to set the modem connecting speed with the host. The factory default speed is 2400bps.

1)The Modem Speed can be changed from

1,200bps up to 56,600bps.

Speaker out

The SPEAKER OUT function is used to change the speaker out on or off at the modem dial connection. Service Personnel can check the dialing if it is normal or abnormal with this function in the speaker out on state. The factory default is OFF.

1)Select the ‘SPEAKER OUT’ in the MODEM

SETUP menu.

When you press the Speaker Out key, you can change speaker out on or off.

Initial string

The INITIAL STRING function is used to edit the Modem Initial String when the special circumstances require a nonstandard Modem Initial String. The factory default is

AT&F&Q6+MS=V22B. Before editing the Initial String, consult with Service Personnel.

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NH-1500 Chapter 4. Operator Functions

1) Enter the desired modem initial string.

Please refer to 6.1.2 How to use keypad.

4.2.5.2 Modem test

The MODEM TEST function is used to perform the modem reset test.

When the error occurs, contact the Service Personnel.

4.2.6 RMS Ring Count

When RMS calls to ATM, ATM will answer to RMS after ringing as RMS RING COUNT.

1) Input the RMS RING COUNT and press

‘ENTER’.

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4.2.7 Speaker Volume

The SPEAKER VOLUME function is used to set the speaker volume. With using ,key an operator can hear the beep sound.

1) Set your speaker volume by th using

,key.

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NH-1500 Chapter 4. Operator Functions

4.2.8 Device Setup

The DEVICE SETUP menu enables you to set up the additional function of some modules such as

Cash Dispenser, Card Reader, ADA. You can change denomination as well as the number of cassette from CDU Setup menu and select dip or swipe type of card reader. Moreover, you can select “Enable” or “Disable” of voice guidance for the visually handicapped

1) Select the ‘CUD SETUP’ from the DEVICE

SETUP menu

2) You can set up the each information such as country, cassette volume, the type of cash dispenser by inputting the correspondence button.

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4.3 Host Setup Menu

The HOST SETUP function of the OPERATOR FUNCTION includes the following:

KEY MANAGEMENT

MASTER KEY INDEX

CHECK MASTER KEY

EDIT MASTER KEY

SET MASTER KEY SERIAL NUMBER

TELEPHONE NUMBER

ID SETUP

TERMINAL NUMBER

ROUTING ID

NET. USER ADDR (optional)

HOST STATUS MESSAGE

CONNECT TIMER

REMOTE MONITOR

RMS EN/DISABLE

RMS STATUS SEND EN/DISABLE

PASSWORD

REMOTE PHONE

MODEM SPEED

COMM. KEY D/N (optional)

AUTO DAY TOTAL

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NH-1500 Chapter 4. Operator Functions

4.3.1 Key Management

It is necessary to input proper password to enter Key Management. Default password will be

“000000” for part #1 and “000000” for part #2

At this Key Management mode, 5 minute TIME OUT is designated for security from when the moment the Key Management is entered. If it takes over 5 minutes for you to input the Key

Management or wait for this screen, you will be taken back to the Host Step Menu.

4.3.1.1 Master Key Mode

The MASTER KEY INDEX function is used to set the Master Key Index.

The range is 0 to 15.

1) Select the ‘HOST SETUP’ from the

OPERATOR FUNCTION menu.

Select the ‘KEY MANAGEMENT’ from the

HOST SETUP menu and input the default password for part #1 and part #2 to enter this.

2) Select the ‘MASTER KEY MODE’ from the

KEY MANAGEMENT menu.

There are so many kinds key mode to be selected such as DES, Dual Master Key,

Unique Key+DES, TDES, Unique Key+TDES,

MAC, Unique Key+MAC, TDES+MAC.Please refer to Chapter 6. Appendix D.1 about each detailed information

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4.3.1.2 Check Master Key

1) Select the ‘CHECK MASTER KEY’ in the KEY

MANAGEMENT menu.

2) It will display the check sum of all injected master key.

‘****’ will be displayed on your screen

When a PART2 key only is input and ‘####” displayed when a PART1 key only is inputed.

The CHECK MASTER KEY function is used to display the check sum of all injected Master Key.

The master key which is displayed as “_______” means it is in empty state. If Check Sum value doesn’t match after entering your master key, please reenter your master keys from the first or contact the processor.

4.3.1.3 Edit Master Key

The EDIT MASTER KEY function is used to enter the Master Key.

When you start entering Master Key, please refer to Chapter 6. Appendix D.2 Enter Master Key with about the EPP(Encrypted Pin Pad) Alpha-Numeric Key Layout. Especially, do NOT use the

LCD buttons to enter the letters for the master key.

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NH-1500 Chapter 4. Operator Functions

1) Select the ‘EDIT MASTER KEY’ in the KEY

MANAGEMENT menu.

2) Select the ‘MASTER KEY PART1’ or

‘MASTER KEY PART2’ in the EDIT MASTER

KEY menu.

3) Enter the master key index.

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4) Enter the Master Key PART 1.

5) Verify the Master Key PART 1.

6) Enter the Master Key PART 2

7) Verify the Master Key PART 2.

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8) After inputting the Master Key, the check sum will be displayed. Press “ENTER” after confirming the check sum.

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4.3.1.4 Change Password

This screen enable you to change the password for the secure mode of Key Management. Make sure that the changed password should be composed of 6 digits.

If you change the new password and forget it, you should clear RAM on the EPP to reset it. Then default password will be generated and you must input the Master Key from the first again.

4.3.1.5 Set Master Key Serial Number

The MASTER KEY SERIAL NUMBER function is used to insert the ATM machine number for RMS

(Mono : 1400000001 ~ 1499999999, Color : 1500000001 ~ 1599999999).

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NH-1500 Chapter 4. Operator Functions

4.3.2 Telephone Number

The TELEPHONE NUMBER function is used to enter the Primary Telephone Number and the Backup Telephone number of the host.

NOTE :

Hyosung strongly recommend you to input not only the PRIMARY TELEPHONE

NUMBRER of host but the DIFFERNET SECOND ONE for the purpose of a better communication status between terminal and host. Unless the Secondary Telephone number of host will be input for your mistake, the same number with Primary one will automatically be set.

1) Select the ‘HOST PHONE #1’ from the

TELEPHONE NUMBER menu.

2) Enter the Host Phone number 1.

Please refer to Chapter 3.3.1.2 How to use keypad. If this ATM is connected to a outside line through a PBX type system, you may insert a couple of commas(,) to create some pause between numbers.

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3) Please input the Back-up Telephone number of host to the ‘HOST PHONE #2’ as the same way above.

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4.3.3 ID Setup (optional)

This menu just can be optionally supported by the request of specific customer !!

4.3.3.1 Terminal Number

The TERMINAL NUMBER function is used to set the Terminal Number of NH-1500.

It is a unique number of NH-1500 to be provided by the processor and identifies your ATM on the network. You will get the Terminal Number from either your dealer or data processing company.

1) Select the ‘TERMINAL NUMBER’ in the ID

SETUP menu.

2) Enter the Terminal Number.

Please refer to Chapter 3.3.1.2 how to use keypad.

4.3.3.2 Routing ID

The ROUTING ID function is used to set the Routing ID Number of NH-1500.

It is also a unique number of NH-1500 depending on the data processor or communication equipments to be connected. You will get the Routing ID number from either your dealer or data processing company.

If Host Processor mode is set to STANDARD 3 or ST3+LINK, then No Routing ID number will be used.

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1) Select the ‘ROUTING ID’ in the ID SETUP menu.

2) Enter the desired Routing ID number.

Please refer to Chapter 3.3.1.2 and 3.3.1.3 concerning how to use keypad.

4.3.3.3 Net User Address (optional)

The NET. USER ADDR function is used to set the NETWORK USER ADDRESS Number of NH-

1500.

1) Enter the desired NET. USER ADDR number.

Please refer to Chapter 3.3.1.2 and 3.3.1.3 concerning how to use keypad.

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NH-1500 Chapter 4. Operator Functions

4.3.4 Host Status Message

The HOST SEND function is used to set HOST SEND MESSAGE to be enabled or disabled.

The MESSAGE SEND INTERVAL function is used to set INTERVAL TIME.

If Host Processor mode is set to STANDARD 3 or ST3+LINK, then Heartbeat Interval Message should be DISALBLED.

1)Select the ‘HOST SEND’ and ‘MESSAGE

SEND INTERVAL’ from the HOST STATUS

MESSAGE menu.

4.3.5 Connect Timer

The CONNECT TIMER function is used to set the waiting timer during connecting to the host. After powering on the machine, the machine will try to connect to the host. However when the machine fails to connect to the host, it will wait for a while and will attempt to connect again. This function is used to set the waiting time. The factory default is 60 second.

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4.3.6 Remote Monitor

4.3.6.1 RMS EN/DISABLE

The RMS(Remote Management System) EN/DISABLE function is used to connect with the RMS mode in enabled or in disabled. The factory default is enabled.

1) Select the ‘RMS EN/DISABLE’ from the

REMOTE MONITOR menu.

2) When you press the RMS EN/DISABLE key, it will be changed to be enabled or disabled.

4.3.6.2 RMS Status Send En/Disable

The RMS(Remote Management System) STATUS SEND EN/DISABLE function is used to send

NH-1500 status to the RMS when NH-1500 status is changed. The factory default is disabled.

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1) Select the ‘RMS STATUS SEND EN/DISABLE’ in the REMOTE MONITOR menu.

2) When you press the RMS STATUS SEND

EN/DISABLE key, it will be changed to be enabled or disabled.

4.3.6.3 Password

The PASSWORD function is used to set the RMS password to connect to NH-1500 from RMS. The factory default RMS Password is “333333”.

1)Select the ‘PASSWORD’ in the REMOTE

MONITOR menu.

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2) Enter the MASTER Password and then enter the new RMS Password twice in order

3) The password will be changed.

4.3.6.4 Remote Phone

The REMOTE PHONE function is used to input the RMS Primary Telephone Number and the

Back-up Telephone Number.

1) Select the ‘REMOTE PHONE #1’ and #2 in the REMOTE MONITOR menu.

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2) Enter the first Remote Phone number.

Please refer to Chapter 3.3.1.2 and 3.3.1.3 concerning how to use keypad.

4.3.6.5 Modem Speed

The MODEM SPEED function is used to set the Modem speed of RMS and NH-1500.

1) When you press the MODEM SPEED key, the speed will be changed to 300bps up to

56,600bps.

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4.3.7 Comm. Key D/N (optional)

The COMM. KEY D/N function is used to set working key.

1) Select the ‘COMM. KEY D/N’ in the HOST

SETUP menu. If you press ‘COMM. KEY D/N’ key, it will receive a working key from host.

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4.3.8 Auto Day Total

The AUTO DAY TOTAL function is used to run automatic action of DAY TOTAL.

1)Select the ‘CLOSE TIME’ in the HOST SETUP menu.

If you press ‘AUTO DAY TOTAL’ key, it will be changed to be enabled or disabled.

2) If you press ‘SET CLOSE TIME’ key, it will set close time.

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4.4 Transaction Setup Menu

The TRANSACTION SETUP function of the OPERATOR FUNCTION includes the following:

DISPENSE LIMIT

DENOMINATION

FAST CASH

CURRENCY LOW CHECK

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4.4.1 Dispense Limit

The DISPENSE LIMIT function is used to set the maximum amount of notes that can be dispensed per transaction. The maximum amount must be multiples of denomination. And the maximum number of notes must not be over totals of 40 notes. The factory default is $200.

1) Select the ‘TRANSACTION SETUP’ in the

OPERATOR FUNCTION menu.

Enter the desired dispense limit after pressing the Dispense Limit screen key.

4.4.2 Denomination

The DENOMINATION function is used to set the denomination of notes to be set in the cassette.

The valid denomination is $1, $2, $5, $10, $20, $50, $100. The factory default is $10 and $20.

1) Select the ‘DENOMINATION’ in the

TRANSACTION SETUP.

Enter the desired denomination of bills after pressing the Denomination key. To set denomination on the second cassette, press the SECOND CST DENOMINATION button

Above screen is an example for Cash Dispense

Unit having 2 cassettes.

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2) When you set the second cassette denomination to $0 you will have access to the Set Non-Cash menu. This menu will allow you to set the type of non-cash item to be dispensed from the second cassette

3) If you are going to sell a non-cash item like a voucher for stamps, this is where you will set the name of the item to be sold. The text you enter for this will appear as an option to the customer after they swipe their card and enter the PIN. To set the type of non-cash coupon, press the button and enter the name into the screen shown to the left.

Value of Non-Cash

This sets the value for the non-cash item to be dispensed from the second cassette. For example, if you were going to be dispensing a voucher for a $5 book of stamps, you would set he value to $5.00

Free Coupon / TR.

This allows you to dispense free coupons with each transaction. If you set the value of non-cash to

$0.00, you can specify a number (1-25) of coupons to dispense. To set this amount, press the Free

Coupon / Tr. Button and then enter the amount from the main keypad. Press enter when finished.

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Changing Denomination:

With this new AP software, changing the cassette denomination (Transaction Setup) will cause all master keys to be erased from the

EPP keyboard. The purpose of this is to prevent unauthorized access to this critical parameter.

When programming the terminal, make certain that you change the denomination setting ( If you intend to)BEFORE programming your

YES

master key.

You’ll be prompted by the Warning screen shown before you can change the denomination

WARNING

Changing denomination

Will clear all master keys.

Proceed?

NO

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4.4.3 Fast Cash

The FAST CASH function is used to set the cash amount, which is to be displayed on the FAST

CASH screen. The maximum amount must be less than the Dispensable Limit. The factory default is $20, $40, $60, $80, $100, $120.

1) Select the ‘FAST CASH’ in the

TRANSACTION SETUP menu.

You can change the fast cash amount LB0 to

LB2 and RB0 to RB2 by pressing the button.

4.4.4 Currency Low Check

The CURRENCY LOW CHECK function is used to set the cassette low level detection. If this function is enabled, the machine will be changed to “OUT OF SERVICE” when notes are not enough in the cassette. The factory default is in disable.

1) If you want to enable the Low Currency check function, press the Currency Low Check screen key once.

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NH-1500 Chapter 5. Diagnostics

Chapter 5. DIAGNOSTICS

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NH-1500 Chapter 5. Diagnostics

Diagnostics provide important information about the status of the ATM. This performs self-tests on the major units to help determine and isolate any malfunctions or errors.

The Diagnostic function of Operator Function includes the following:

INITIALIZE

RECEIPT PRINTER

CASH DISPENSER

MODEM

CARD SCAN

KEY MATRIX

SENSOR

AGING

Changing the TEST COUNT

The TEST COUNT means the number of test.

1) If you want to change the test count, press “CLEAR” then input the test count and press “ENTER”.

2) If you input ‘0 (zero)’, the test count will be changed to unlimited.

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5.1 Initialize

The INITIALIZE has the function of resetting each unit of the NH-1500. If an error occurs while executing, the system will stop and display an error code. Confirm the detailed error description in the

ERROR CODE of REPORT MENU.

1) Select ‘DIAGNOSTICS’ from the OPERATOR

FUNCTION.

2) Select the ‘INITIALIZE’ from the DIAGNOSTICS menu. And then all units will start initializing.

3) When the ATM is in the normal state, the GOOD message will be displayed

.

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5.2 Receipt Printer

The RECEIPT PRINTER has the function of printing a sample receipt and cutting out one receipt. If an error occurs while executing, the system will stop and display an error code. Confirm the detailed error description in the Chapter 3.3.4.1 ERROR CODE of REPORT MENU.

1) Select the ‘RECEIPT PRINTER’ from the

DIAGNOSTICS menu.

When the ATM is in the normal state, the GOOD message will be displayed.

You can set test count you want this test to run by pressing CLEAR button

2) If this test is successful, you will get the receipt, as shown in the left picture, written a pattern of characters

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5.3 Cash Dispenser

The CASH DISPENSER has the function of testing the dispense mechanisms. This function will dispense one note from the cassette and dump it into the reject bin. If an error occurs, the system will stop and display an error code. Confirm the detailed error description in the ERROR CODE of

REPORT MENU.

1) Select the CASH DISPENSER from the

DIAGNOSTICS menu.

The CASH DISPENSER test will be performed.

2) When the ATM is in normal state, the GOOD message will be displayed.

5.4 Modem

The MODEM has the function of testing the ATM’s modem for any errors. When the telephone input is displayed after pressing the TEST DIAL key, input a known good telephone number, which the modem will dial to verify its ability to access the telephone line and perform a dialing operation. It is also good to input the your mobile phone number to check the modem status as the fastest way.

The TEST DIAL function is used to check the function of the modem dial and the MODEM HANGUP function is used to hang-up the dialing after using TEST DIAL.

If an error occurs, the system will stop and display an error code. Confirm the error description in the

ERROR CODE MENU.

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Select the ‘MODEM’ in the DIAGNOSTICS menu.

The MODEM TEST will be displayed.

5.5 Card Scan

The CARD SCAN has the function of testing the magnetic stripe reader and the card itself

. This function uses a series of dialogs to report the operation of the card reader

Select ‘CARD SCAN’ in the DIAGNOSTICS menu.

And if the display is ready, please insert and remove the card quickly. If the card can be read properly, the information from the tracks on the card will be displayed.

If the card is damaged or not a standard format, any data will not be displayed. If this happens. The card cannot be used for the transactions on the ATM,

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5.6 Key matrix

The KEY MATRIX has the function of testing the key pad. This function enable you to verify proper operation of the numeric, function, and control button on the Pin Pad

Select 'KEY MATRIX' from the DIAGNOSTICS menu.

Select the desired key to be tested and the key being pressed will blink on the display.

5.7 Sensor

The SENSOR has the function of testing if all the sensors in unit are in proper working condition. The sensors are tested by blocking or unblocking the sensors.

If the sensor is not in good condition, please take proper actions to recover the normal status as soon as possible.

For example remove the jams on transport path, check the sensor connection and status by cleaning it up using a blower or air gun, replenish the cash in cassette.

Select 'SENSOR' from the DIAGNOSTICS menu.

All SENSOR data will be displayed.

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5.8 Aging

The AGING function is mainly used at the factory. If you want to test all units a lot of times without stopping, this function enable you to test unlimitedly.

Select ‘AGING’ from the ‘DIAGNOSTICS’ menu.

All units will be tested unlimitedly.

When you press “CANCEL” key, the testing will be stopped.

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NH-1500 Chapter 6. Appendix

Chapter 6. APPENDIX

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NH-1500 Chapter 6. Appendix

A. RECEIPT PAPER SPECIFICATIONS

Paper type: Thermal roll paper

Print color: Black

Specification : Paper detects heat.

Roll enough for 3,200 slips.(in case of 72gsm paper )

(Thermal printing side is OUTSIDE, NOT

INSIDE of roll paper)

Beginning and ending edge of the paper should be that of the printing specifications.

Ø180 (7.1 inch)

79.5± 0.5 (3.1±0.01 inch)

- All measurements are in mm.

Ø22

(0.9 inch)

Ø18 (0.7 inch)

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B. BILL CONDITIONS

B.1 Acceptable condition

 Bill which is very clean and can readily be recognized as a true bill

 Bill which has sufficient life or sizing to be handled easily

 Bill which can be manually held straightly when one end is held by a hand and the bill is slightly curved vertically

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B.2 Unacceptable condition

 Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and separation begins

 Wrinkle

Wrinkle

 Torn

Torn

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NH-1500 Chapter 6. Appendix

Bill having adequate life or sizing, but stained seriously

Stained

 Bill with holes (Perforated bill)

Hole

 Bill ragged and cannot be held straightly when one end is supported by a hand

20mm

35mm

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NH-1500 Chapter 6. Appendix

 Bill with cellophane tape, scotch tape, etc

Tape

 Bill with folds

Fold

 Gradually curved bill (bills tied by hand seal, etc)

Band seal

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 Bill with folded lines

☞ Bill distortion should not exceed 10 mm

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C. ERROR CODES

ERROR

CODES

20002

20003

20004

20004

20005

20010

20011

20012

20013

20014

20016

2XX15

20101

20102

20103

20104

20105

20106

20107

20108

20109

ERROR DESCRIPTION

10301 DEV_PIN

20001 Unable to load a cassette.

Low cash.

Reject Bin full.

CORRECTIVE ACTION

Removed and replace cassette–Check the micro-switch located on the inside left wall of the dispenser.

Replenish the cash-if using less than 75 bills, disable the “Low Cash Warning” in the

Transaction Setup Menu.

Empty the Reject Bin-If the bin is empty, do a

Day Total and then a Cassette Total-If than doesn’t help, check AP, BIOS and CDU ROM versions.

Close the vault door. Check door switch. Vault Door is open.

Door opened

Cash Dispenser Unit data

(country, cassette, shutter) setting error occurs during initialization.

Close the vault door. Check door switch.

1. Check Cash Dispenser Unit information.

2. check battery back-up SRAM.

Receipt paper jam

TPH Headup Lever Open

Receipt printer feed plate open

Out of receipt (Receipt paper empthy)

Remove any jammed paper from the printer.

Check Headup Lever.

Close the feed plate.

Replenish the receipt paper.

Receipt printer head overheated before printing

Note detected in stacker (shutter or

Clear any notes from the stacker. presenter type)

Cash Dispenser detects Remove any jammed bills from the dispenser.

Receipt printer lever opened

Check the printer head and change if necessary.

Receipt printer head overheated

1. Close the lever of print head completely

1. Wait the time until the temperature of head

adequately slow down and try to initialize

Receipt paper jam

Receipt paper empty

Receipt paper setting error

Command is received while doing selftest

No receipt paper

Receipt paper cutting error

No sensing black mark (dark sensor)

1. Remove jammed paper between printer head

and rollers

1. Replenish receipt paper

2. Check the status of sensor and its connector

1. Check the status of setting paper

2. Check the status of sensor and its connector

1. After terminating self-test and initialize

receipt printer

1. Replenish receipt paper in paper charger

2. Check the status of Near End sensor

and its connector

1. Check the Cutter module

2. Check if printer head lever is properly close

1. Check the status of Black mark sensor

2. Check if Dip switch # 6 is correctly set

(Dip switch # 6 is set by On in case of

not using Black mark)

Document No. 6270000086

6-8

NH-1500 Chapter 6. Appendix

ERROR

CODES

2010A

20215

20801

20802

20803

20804

20805

20806

20807

20808

20809

2080A

21315

21A15

21B15

24A15

24B15

40000

ERROR DESCRIPTION CORRECTIVE ACTION

The size of image print data is abnormal 1. Check the AP version and initialize

Sensor detects note in delivery path before CDU dispenses

Receipt printer lever opened

Remove note from the CDU delivery path.

Receipt printer head overheated

1. Close the lever of print head completely

1. Wait the time until the temperature of head

adequately slow down and try to initialize

Receipt paper jam

Receipt paper empty

Receipt paper setting error

Command is received while doing selftest

1. Remove jammed paper between printer head

and rollers

1. Replenish receipt paper

2. Check the status of sensor and its connector

1. Check the status of setting paper

2. Check the status of sensor and its connector

1. After terminating self-test and initialize

receipt printer

No receipt paper

Receipt paper cuttimg error

No sensing black mark (dark sensor)

1. Replenish receipt paper in paper charger

2. Check the status of Near End sensor

and its connector

1. Check the Cutter module

2. Check if printer head lever is properly close

1. Check the status of Black mark sensor

2. Check if Dip switch # 6 is correctly set

(Dip switch # 6 is set by On in case of

not using Black mark)

The size of image print data is abnormal 1. Check the AP version and initialize

CS4 sensor detects note in delivery path befoe CDU dispenses

Sensor is located along the delivery path right before the reject bin.

Remove note from the CDU delivery path.

CS1A sensor detects note in delivery path before CDU dispenses.

Sensor is located along the delivery path right after where the note exits the 1st cassette.

CSB sensor detects note in delivery path before CDU dispenses

Sensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

Remove note from the CDU delivery path.

CS3A sensor detects note in delivery path before CDU dispenses

Sensor is located along the delivery path right after where the note exits the 3rd cassette.

CS3B sensor detects note in delivery path before CDU dispenses

Sensor is located along the delivery path right after where the note exits the 3rd cassette.

Cash Dispenser(CDU) received the undefined command from AP software

Remove note from the CDU delivery path.

Remove note from the CDU delivery path.

1. Get the trace file and log files in "D:\trace"

2. Call your attendant

6-9

Document No. 6270000086

NH-1500 Chapter 6. Appendix

40021

40022

40023

40028

40029

4002A

ERROR

CODES

40011

40014

40015

40018

40019

4001C

4001D

4002B

40030

40031

40032

40033

ERROR DESCRIPTION CORRECTIVE ACTION

Notes are detected on tray(CS2 Sensor) before dispensing

CS4A sensor detects note in delivery path before/after CDU dispenses

CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses

CS4B sensor detects note in delivery path before/after CDU dispenses

CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses

CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

CS1A sensor detects note in delivery path before/after CDU dispenses

CS1B sensor detects note in delivery path before/after CDU dispenses

CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses

CS13 sensor detects note in delivery path before/after CDU dispenses

CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses

CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

Failed in checking the main motor echo

1. Remove notes on CS2 sensor

2. Clean CS2

1. Remove note from the CDU delivery path.

2. Clean CS4A

1. Remove note from the CDU delivery path.

2. Clean CS2 and CS4A

1. Remove note from the CDU delivery path.

2. Clean CS4B

1. Remove note from the CDU delivery path.

2. Clean CS2 and CS4B

1. Remove note from the CDU delivery path.

2. Clean CS4A and CS4B

1. Remove note from the CDU delivery path.

2. Clean CS2, CS4A and CS4B

1. Remove note from the CDU delivery path.

2. Clean CS1A

1. Remove note from the CDU delivery path.

2. Clean CS1B

1. Remove note from the CDU delivery path.

2. Clean CS1A and CS1B

1. Remove note from the CDU delivery path.

2. Clean CS13

1. Remove note from the CDU delivery path.

2. Clean CS1A and CS13

1. Remove note from the CDU delivery path.

2. Clean CS1B and CS13

1. Remove note from the CDU delivery path.

2. Clean CS1A, CS1B and CS13

1. Initialize

2. Check Main Motor Encoder Slit

3. Initialize after Power On/Off

4. Check Encoder Sensor CS8 BRKT

5. Check CS8 Sensor Cable

6. Change Main Motor Encoder Slit Sensor CS8

Failed in checking the reject gate solenoid echo

Failed in checking the present gate solenoid echo

Check sum error (No information is set)

1. Check Cash Dispenser Information

after reading Cash Dispenser version

2. Initialize

3. Initialize after executing Cash Dispenser

Information Set(‘P’) Command

4. Change Cash Dispenser B/D

Document No. 6270000086

6-10

NH-1500 Chapter 6. Appendix

ERROR

CODES

40034

40036

40037

40038

40039

ERROR DESCRIPTION

Error of two sheets detecting sensor(CS5_1) for initializing

Error of CS 2, CS13 sensor during initialization

Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing

Error in checking SRAM

Gate operation sensor (CS3) error before initial recovery

4003A

4003B

40040

When more than 5 sheets of cash dispensing is required during a test

When CS15A or CS 15B sensor is detected as dark after initial recovery

Cassette is removed during dispensing

40041

40042

Error if re-driving is over 5 times during separated rejection

In case the number of notes detected outlet sensor(CS13) is less than the number of required notes

CORRECTIVE ACTION

1. Check CS5_1 Sensor Cable

2. Check second Dip Switch

in Cash Dispenser B/D

3. Change CS5_1 Sensor

1. Check Cash Dispenser Board Segment

2. Initialize

3. Read data of ‘Read Double Sensor’

Command

1. Initialize after removing notes or dust

over Gate

2. Check CS3 Sensor BKRT

3. Check CS3 Sensor Cable

4. Exchange Sensor after abnormal operating

CS3 Gate detecting Sensor

5. Replace Reject Solenoid 1

1. Check command that Cash Dispenser

is received

2. Check Cash Dispenser EP ROM Version

or specification

1. Remove notes or dust on CS15A Sensor

2. Check CS15A Sensor Cable

3. Exchange Sensor after abnormal operating

CS15A Sensor

1. Check the cassette catcher

2. Set the cassette properly

1. Check notes in Reject Box

2. Rearrange notes in Cassette

3. Remove dust in CS15AB, CS31AB,

CS41AB CS1AB Sensor

4. Check dust existing in CS5 Sensor Guide

5. Check dust existing in Main Motor Encoder

Slit

6. Check index value of notes each cassette

1. Check notes dispensed and rejected

2. Remove notes jammed in C 여

3. Remove dust in CS13 Sensor

4. Exchange sensor after abnormal operating

CS13 Sensor

Document No. 6270000086

6-11

NH-1500 Chapter 6. Appendix

ERROR

CODES

40043

40044

40045

40046

40047

40049

4004A

4004B

4004C

ERROR DESCRIPTION CORRECTIVE ACTION

Error if total reject is more than 20 sheets

Error if continuous 5 times are rejected

1. Check notes in Reject Box

2. Rearrange notes in Cassette

3. Remove dust in CS1AB, CS15AB, CS31AB,

CS41AB Sensor

4. Check dust in existence CS5 Sensor Guide

5. Check notes index value

1. Check notes in Reject Box

2. Rearrange notes in Cassette

3. Check dust in Main Motor Encoder Slit

4. Remove dust in CS15AB, CS31AB,

CS1AB Sensor

5. Exchange CS8 Encoder Slit Sensor

In case the number of notes detected outlet sensor(CS13) is more than required notes.

1. Check notes dispensed and rejected

2. Remove dust in CS13 Sensor

3. Exchange sensor after abnormal operating

CS13 Sensor

Program error(Separated rejection)

1. Initialize after Reset Power

2. Upgrade Cash Dispenser Firmware or

Re-download

3. Exchange Cash Dispenser B/D

1 cassette misfeed error (Separated rejection)

Error to dispense 0 sheets to be required

(Separated rejection)

Error of note jam (Separated rejection)

Continuous 3 times error if note is long

(once tried, twice retried)=>Separated rejection

1. Check notes in 1 Cassette

2. Check Sensor(CS6) Poll

3. Check jam in 1 cassette and reload

4. Remove dust in CS1A, CS1B Sensor

5. Exchange 1 cassette box when there are

many error

1. Check received command

2. Check communication cable

3. Check Cash Dispenser Firmware Version

1. Remove jammed notes on Cash Dispenser

return path

2. Remove dust in CS1~CS4 sensor

3. Install after rearranging notes in cassette

1. Check state of notes in reject box

2. Rearrange notes in cassette

3. Check Index of notes

4. Check foreign objects in the main motor

encoder slit

5. Replace the CS8 encoder slit sensor

In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor

Document No. 6270000086

6-12

NH-1500 Chapter 6. Appendix

ERROR

CODES

4004D

4004E

40051

40052

ERROR DESCRIPTION CORRECTIVE ACTION

Error of being removed 1st cassette before separate rejection

Error of being removed 2nd cassette before separate rejection

Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.

The remaining notes at the sensor in front of the CST after dispense operation (CS1A,

CS1B)

1. Check the Cash Dispenser received command

2. Check the abnormal communication cable.

3. Check the Cash Dispenser firmwave version

and refer to specifications.

1. Remove the remaining notes at a sensor

in front of the CST

2. Realign notes in the cassette

3. Check abnormal clutch.

4. Check abrasion of the cassette box pick unit.

40053

Error for the double note detection during separation.

40054

40055

40056

40058

40059

4005B

Cash Dispenser EP Program Error during dispense operation (failed table search)

Timeout due to note’s length error passed through the CS13 during dispense operation

Abnormal operation of the gate solenoid during dispense operation.

Retract box position error during command reserved operation

Initial jam time error

2 Cassette Miss Feed Error (Fail to reject bill separately.)

1. Initialize after resetting the power

2. Upgrade the Cash Dispenser firmware or

download software again

3. Replace the Cash Dispenser B/D

1. Remove a jammed note between the tray

and Cash Dispenser

2. Remove a jammed note at the position

of the CS13 sensor

3. Remove a dust on the CS13 sensor

1. Remove a jammed note on the gate

2. Remove notes in the reject box and

remount the reject box

3. Check if the CS3 sensor bracket is bended.

4. Check if the CS3 sensor cable is disconnected

(CN10 #9~10)

5. Exchange a sensor after abnormal operating

CS3 Gate detecting sensor.

6. Replace the reject solenoid 1

1. Mount the retract box or open the box cover

2. Check if CS62 sensor poll is abnormal

3. Check if the CS62 sensor cable is disconnected

(Cash Dispenser Board CN10 #5~2).

Document No. 6270000086

6-13

NH-1500 Chapter 6. Appendix

ERROR

CODES

4005D

40060

40061

40062

40063

4006A

4006B

40070

40072

40073

4007A

4007B

4007C

4007D

40080

ERROR DESCRIPTION CORRECTIVE ACTION

Continuously detected 2 notes for three times or more during dispense operation

Something is detected in C31AB sensor before dispensing bills from 3rd cassette.

Something is detected in C31AB sensor before dispensing bills.

Bills are remained in CS1AB sensor after dispensing bills.

Bills are remained in CS31AB sensor after dispensing bills

CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.

Something is detected on CS31A, CS31B sensor during initialization

1. Check notes’ status in the reject box

2. Realign notes in the cassette

3. Check foreign objects at the position

of the CS5 Sensor Guide

4. Check if the CS5 cable is disconnected

(CS5_1:Cash Dispenser B/D CN10

#11~12,

25~28/ CS5_2:CN12)

Something is detected on CS41AB sensor before dispensing bills from fourth cassette.

Something is detected on CS41AB sensor during dispensing bills.

Bills is remained in CS41AB sensor after dispensing bills.

CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.

Something is detected on CS41A, CS41B sensor in initialization

Missfeed error in 4th cassette

Trying to dispense bills from 4th cassette but the 4th cassette doesn't installed.

Something is detected on CS15AB sensor before dispensing operation

6-14

Document No. 6270000086

NH-1500 Chapter 6. Appendix

ERROR

CODES

40081

40082

4008F

4009A

4009D

4009F

400AC

400BC

400BE

400C7

400C8

400C9

400CC

400D0

400D1

ERROR DESCRIPTION CORRECTIVE ACTION

Something is detected in C15AB sensor during dispensing operation

Bill is remained in CS15AB sensor after dispensing operation

CS13 sensor detects the notes with hole

1. Initialize Cash Dispenser (CDU)

2. Remove the holed note on CS13

CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.

Trying to dispense bills from 3rd cassette but the 3rd cassette doesn't installed.

3 cassette miss feed error

Something is detected on CS2 sensor after dispense operation

Communication error - Command Length doesn't match.

Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or

CS4 snesor detects the gap too close

Something is detected on CS12 sensor during dispensing bills or initialization.

Something is detected on CS14 sensor during dispensing bills or initialization.

Something is detected on CS14 sensor after dispense operation

Bill is remained on the sensor in front of cassette during resetting.

Bills are passed on CS13~CS12 sensor -

Timeout[Jam]

Bills are passed on CS12~CS14 sensor -

Timeout[Jam]

1. Remove the jammed notes

2. Initialize

Document No. 6270000086

6-15

NH-1500 Chapter 6. Appendix

ERROR

CODES

ERROR DESCRIPTION

4DN00

4DN01

Cash Dispenser communication failure during sending command to cash dispenser

Cash Dispenser communication failure during receiving command to cash dispenser

90001 Card Error.

[email protected]@91 ON TRANSACTION POWER OFF

CORRECTIVE ACTION

1. Do RESET at Operator Function

2. Reboot ATM

1. Do RESET at Operator Function

2. Reboot ATM

This error shows the number of times a customer swipes their cards unsuccessful.

1. Check power supply

2. Check backup battery

Document No. 6270000086

6-16

NH-1500 Chapter 6. Appendix

ERROR

CODES

ERROR DESCRIPTION CORRECTIVE ACTION

AXXX2

AXXX3

AXXX4

AXXX5

AXXX7

AXXX8

A0101

A0102

A0103

A0104

A0105

A0108

A0801

A0802

Close the feed lever in the printer. operation.

Thermal printer is

Over heated-during operation.

Receipt paper jam.

If problem is consistent then print head assembly may be defective.

Remove jammed paper- Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

Receipt paper is empty. Replenish the paper roll.

Receipt paper is jamming during loading. Remove any jammed paper and then reload.

Feed Lever Opened.

Receipt paper cutter error.

Check feed lever and sensor pollution.

If consistent, printer will require repair/replacement.

Close the feed lever. Open lever detected before executing command

Printer thermal head overheated while executing command

Check the thermal printer head and change if necessary.

Remove any jammed paper from the printer. Paper jam detected before executing command

Paper setting error detected before executing command

Remove and re-install the receipt paper.

Remove and re-install the receipt paper. Paper check error detected before executing command

Paper cutter software check error detected before executing command

Open lever detected while executing command

Receipt printer head overheated while printing

Check for and remove any jammed paper.

Remove any jammed paper.

Check the thermal printer head and change if necessary.

Remove and re-install the receipt paper. A0803

A0804

Paper jam detected while executing command

Paper setting error detected before executing command

A0805

A0808

Paper check error in doing command

Paper cutter software check error detected while executing command

ADNXX Printer connection error.

Remove and re-install the receipt paper.

Remove any jammed paper.

Check for and remove any jammed paper.

ADN01

ADN0F

ADN11

ADN12

No response detected for 30 seconds after sending command

No response detected for 30 seconds after sending command

No response detected after 3 retries

No response detected between ENQ-ACK after 5 retries of ENQ

Check cables between Print and Main board.

Remove cables (even though they are attached) and reconnect.

Check cable and connection between the CE and printer.

Check cable and connection between the CE and printer.

Check cable and connection between the CE and printer.

Check the cable and connection between the

CE and printer.

Document No. 6270000086

6-17

NH-1500 Chapter 6. Appendix

ERROR

CODES

ADN13

ERROR DESCRIPTION

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and printer.

CORRECTIVE ACTION

C0000

C001X

Cash Dispenser(CDU) received the undefined command from AP software

CDU sensor is tripped.

C0011

C0014

C0015

C0018

C0019

Notes are detected on tray(CS2 Sensor) before dispensing

CS4A sensor detects note in delivery path before/after CDU dispenses

CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses

CS4B sensor detects note in delivery path before/after CDU dispenses

CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses

C001C

C001D

CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

C002X CDU sensor is tripped.

C0021

C0022

C0023

C0028

C0029

C002A

C002B

C0030

C0031

C0032

CS1A sensor detects note in delivery path before/after CDU dispenses

CS1B sensor detects note in delivery path before/after CDU dispenses

CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses

CS13 sensor detects note in delivery path before/after CDU dispenses

CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses

CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

CDU main motor failure

CDU gate solenoid echo error

CDU outlet solenoid echo error surcharge.

1. Get the trace file and log files in "D:\trace"

2. Call your attendant

Most typically a C0011 error, this would indicate a bill jam at the exit sensor of the cash

Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.

1. Remove notes on CS2 sensor

2. Clean CS2

1. Remove note from the CDU delivery path.

2. Clean CS4A

1. Remove note from the CDU delivery path.

2. Clean CS2 and CS4A

1. Remove note from the CDU delivery path.

2. Clean CS4B

1. Remove note from the CDU delivery path.

2. Clean CS2 and CS4B

1. Remove note from the CDU delivery path.

2. Clean CS4A and CS4B

1. Remove note from the CDU delivery path.

2. Clean CS2, CS4A and CS4B

Check dispenser for jammed bills and restart the machine.

1. Remove note from the CDU delivery path.

2. Clean CS1A

1. Remove note from the CDU delivery path.

2. Clean CS1B

1. Remove note from the CDU delivery path.

2. Clean CS1A and CS1B

1. Remove note from the CDU delivery path.

2. Clean CS13

1. Remove note from the CDU delivery path.

2. Clean CS1A and CS13

1. Remove note from the CDU delivery path.

2. Clean CS1B and CS13

1. Remove note from the CDU delivery path.

2. Clean CS1A, CS1B and CS13

Replace main motor

Check the dispenser gate solenoid cable and connection.

Check the dispenser outlet solenoid cable and connection.

6-18

Document No. 6270000086

NH-1500 Chapter 6. Appendix

C004B

C004C

C004D

C004E

C004F

C0050

C0051

C0052

C0053

C0043

C0044

C0045

C0046

C0047

C0048

C0049

C004A

ERROR

CODES

C0033

C0034

C0035

C0036

C0037

C0038

C0039

C003A

C003B

C0040

C0042

ERROR DESCRIPTION CORRECTIVE ACTION

CDU checksum error (no dispenser information is set)

CDU double detect module failure 1

(while re-dispensing)

CDU double detect module failure 2

(before dispensing)

Check the dispenser information using the CDU

Test Program.

Check for notes in the dispenser double detect module.

Check the dispenser double detect lever.

CS4 Sensor is blocked before initializing Check for any notes and remove.

CS7 sensor which detects double note is blocked while dispensing note

Check connection and for pollution in sensor.

SRAM check error

Reject gate failure while initializing or dispensing note

Check for any notes and remove.

Check for pollution in sensor

Request more than 4 notes in test mode Reset the demand to less than 4 in the CE.

CS1A, CS1B, and CS2 sensors is block while initializing

Check for any notes and remove.

Cassette missed while dispensing note Check the seating of the cassette.

Check the note quaility.

Check delivery path for any notes and remove. Mismatch between requested notes and dispensed notes

Exceeded 10 rejected notes during a single dispense transaction

Check the note quality.

5 consecutive rejected notes during a single dispense transaction

Over-dispensing notes

Exit count is greater than the CS1A/B pass-through count (count mismatch)

Cassette is not in suitable position before dispensing note

Too many notes dispensed

Miscount of notes between sensors.

Check the note quality.

Program error

1st cassette misfeed error

Check the number of dispensed notes and note quality.

Reload EP program.

Check notes in the cassette.

Dispense command error (wrong count) Check notes and note information using the

CDU Test Program.

Requested 0 notes Modify command error in CE.

Dispense timeout from CS1 to CS4

3 consecutive rejects due to long-note detect

Check for any notes in the delivery path and remove.

Check the note quality.

Check the number of dispensed notes.

Check the seating of the cassette.

Power down while dispensing notes

Too many notes requested

CS1A, CS1B detected after dispensing

CDU double detect module failure (while dispensing)

Double notes detected

Check the number of dispensed notes.

Test CDU using diagnostics. Verify amount of dispensed notes versus requested notes.

Check the number of dispensed notes.

Modify command error in CE.

Check for any notes in the delivery path and remove.

Check the dispenser sensors. Check double detect component.

Modify the dispenser EP program.

6-19

Document No. 6270000086

NH-1500 Chapter 6. Appendix

ERROR

CODES

C0055

C0056

C0057

C0058

C0059

C005A

C005B

C005C

C005D

C005E

C005F

C00AB

ERROR DESCRIPTION CORRECTIVE ACTION

Long note detected (CS13 sensor) Check the note quality.

Reject gate is not in the correct position during reject

Check the seating of the reject bin.

Cassette information is not properly set. Set information of Cash Dispenser Unit if error is not cleared after power Off/On.

Reject bin is not in the correct position Check the seating of the reject bin.

Initial jam time error Check the seating of the cassette.

1. Set cassette again.

Cash cassette 1 removed prior to

2. Check CS7(NS16) dispenser.

3. Check related logic of Cash Dispenser Unit board.

2nd cassette misfeed error Check the notes in the cassette.

Reject bin note detect error (CS14) Check the reject bin.

Double-pick detected 3 consecutive times Check the CS9 sensor (double detect sensor)

Dispenser command size check error. Download new EP software.

Dispenser command error. 1. Check AP software.

2. Download new EP software.

Note has been detected on the path before initializing the Cash Dispenser

Unit.

1. Remove the jammed note on the path.

2. Check if the sensor is polluted.

3. Check if cable is cut or the connector is wrongly inserted.

4. Check logic related to the sensor in the Cash

Dispenser Unit board.

C00E1

C006X

C0060

C0061

C0063

C006A

C006B

NS4 dark.

Sensor failure.

Check NS4.

Check sensor for debris. Contact manufacturer.

CS31A, CS31B detected before dispensing

CS31A, CS31B detected after dispenser motor on and before dispensing

Check for sensor pollution and replace if necessary.

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected after dispensing Check for sensor pollution and replace if necessary.

Dispensing timeout error from CS15 to

CS4

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected during initialization

Check for sensor pollution and replace if necessary.

6-20

Document No. 6270000086

NH-1500 Chapter 6. Appendix

C007C

C007D

C0080

C0081

C0082

C0083

ERROR

CODES

C007X

C0070

C0071

C0072

C0073

C007A

C007B

ERROR DESCRIPTION

Sensor failure.

CORRECTIVE ACTION

Check sensor for debris. Contact manufacturer.

CS41A, CS41B detected before dispensing

Exceeded 200 note limit

Check for sensor pollution and replace if necessary.

Check for sensor pollution and replace if necessary.

CS41A, CS41B detected after dispenser motor on

Check for sensor pollution and replace if necessary.

CS41A, CS41B detected after dispensing Check for sensor pollution and replace if necessary.

Dispensing timeout error from CS15 to

CS4

CS31A, CS31B detected error during initialization

4th cassette misfeed error

Check for sensor pollution and replace if necessary.

Check for sensor pollution and replace if necessary.

Check the notes in the cassette.

4th cassette taken out before dispensing Check the 4th cassette.

CS15A, CS15B detected before dispensing

CS15A, CS15B detected after motor on

Check for sensor pollution and replace if necessary.

Check for sensor pollution and replace if necessary.

CS15A, CS15B detected after dispensing Check CS10 sensor and if shutter is working.

Stacker sensor failure. CDU will require repair/replacement.

C008F

C009A

C009D

C009F

CDNXX

CDN01

CDN0F

CS13 sensor detects the notes with hole 1. Initialize Cash Dispenser (CDU)

2. Remove the holed note on CS13

Dispensing timeout error from CS31 to

CS4

Check the dispenser.

Check the 3rd cassette. No cassette present before dispensing from 3rd cassette

3rd cassette misfeed error Check the notes in the cassette.

CDU connection failure.

No response detected after sending command

No response detected after sending command

Check the cable between CDU and mainboard.

Remove cables (even though they are of concern only if it is repeated. Outside interference may cause it.

Check cable and connection between the CE and dispenser.

Check cable and connection between the CE and dispenser.

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ERROR

CODES

CDN11

CDN12

CDN13

D0001

D0002

D0004

D0006

D0010

D0012

D0013

D0014

D0016

D0020

D0021

D0023

ERROR DESCRIPTION CORRECTIVE ACTION

No response detected after 3 retries of sending command

No response detected between ENQ-ACK after 5 retries of ENQ

No response detected after 5 retries because of timeout between STX-BCC interval

Error while modem initializing

Check cable and connection between the CE and dispenser.

Check cable and connection between the CE and dispenser.

Check cable and connection between the CE and dispenser.

Reversal transaction failure

INVALID PIN

Check the modem connection and the modem test.

Check for any CDU error codes and the number of notes dispensed to customer.

1. Reboot ATM

CARD NOT SUPPORTED

DAILY LIMIT EXCEEDED

Invalid transaction

Invalid amount

Invalid card number

WITHDRAWAL LIMIT ALREADY

REACHED

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Surcharge screen should have been displayed

ROUTING LOOKUP PROBLEM

TRANSACTION NOT SUPPORTED

Check the transaction from the host and try again. Check BIN List

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D0057

D0058

D0061

D0075

D0078

D0080

D0083

D0086

ERROR

CODES

D0024

D0039

D0051

D0052

D0053

D0054

D0055

D0091

D0092

D0093

D0094

D0095

D0096

D0097

D0098

ERROR DESCRIPTION

Exceeds Issuer Withdrawal Limit

No Credit Account

Insufficient Funds

No Checking Account

No Savings Account

Expired Card

Incorrect Pin

Transaction not Permitted – Card

Transaction not Permitted – Terminal

Exceeds Withdrawal Limit

PIN Tries Exceeded

No Account

Invalid Date

Can not Verify PIN

Can not Verify PIN

Bank Unavailable

System Unavailable

CORRECTIVE ACTION

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again. Try Balance Inquiry

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the transaction from the host and try again. Try different cards.

Check the transaction from the host and try again. Try different cards.

Check the transaction from the host and try again.

Check the transaction from the host and try again.

Check the terminal setting from the host. Transaction Serial Number missmatch

Record format missmatch.

Check if a proper AP for the host has been loaded.

Routing ID missmatch.

Check the routing Identification.

Terminal ID missmatch.

Check the terminal Identification.

Response Type missmatch (Reversal)

Check the terminal setting from the host.

Check the terminal setting from the host.

Check the terminal setting from the host.

Check the terminal setting from the host.

Response Type missmatch (Day Close) Check the terminal setting from the host.

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D00AC

D00B0

D00B1

D00B2

D00B3

D00B4

D00A4

D00A5

D00A6

D00A7

D00A8

D00A9

D009E

D009F

D00A0

D00A1

D00A2

D00A3

ERROR

CODES

D0099

D009A

D009B

D009C

D009D

ERROR DESCRIPTION

Response Type missmatch (Config.)

Response Type missmatch

(Withdrawal/Balance/Transfer)

STX error

ETX error

FS out (after response code)

CORRECTIVE ACTION

Check the terminal setting from the host.

Check the terminal setting from the host.

Check the terminal setting from the host.

Check the terminal setting from the host.

Check the terminal setting from the host.

FS out (after retrieval reference number) Check the terminal setting from the host.

FS out (after system trace audit number) Check the terminal setting from the host.

FS out (after account balance) Check the terminal setting from the host.

FS out (after available balance)

FS out (after surcharge amount)

Check the terminal setting from the host.

Check the terminal setting from the host.

FS out (after authorization response text) Check the terminal setting from the host.

ETX wrong position Check the terminal setting from the host.

FS out (after total cash dispense amount) Check the terminal setting from the host.

Check the terminal setting from the host. FS out (after total non-cash dispense amount)

FS out (after total surcharge amount)

FS out (after config surcharge amount)

Check the terminal setting from the host.

Check the terminal setting from the host.

ETX out (config) Check the terminal setting from the host.

Invalid data received from the host

(MAC data mismatch)

TERMINAL ID MISMATCHED

TRANSACTION CODE MISMATCHED

SECOND FIELD ID CODE

MISMATCHED

FIRST DES KEY WRONG SIZE

SURCHARGE AMOUNT WRONG SIZE

Check the terminal setting from the host.

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ERROR

CODES

D00B6

D00B8

D00BA

D00BB

D00BC

D00BF

D0222

D0300

D0301

D0302

D0303

D0304

D0305

D0306

D0307

D1000

ERROR DESCRIPTION CORRECTIVE ACTION

INVALID RESPONSE CODE ERROR

BUSINESS DATE Error

BUSINESS DATE Error

Balance amount Error

Actual Surcharge Error

BUSINESS DATE Error

PIN CHANGE DECLINED

Modem is not responding Check the modem controller.

The target call address has call blocking enabled.

1. Check modem cable

2. Contact to technical support team

The specified terminal identifier is invalid. 1. Check modem cable

2. Contact to technical support team

All call appearances on the specified address are currently in use.

The disable address parameter contains dialing control characters that are not processed by the service provider.

The specified country/region code is invalid.

1. Check modem cable

2. Contact to technical support team

1. Check modem cable

2. Contact to technical support team

1. Check modem cable

2. Contact to host and phone company

1. Contact to technical support team The operation failed for an unspecified or unknown reason.

Insufficient resources to complete the operation

No connection

1. Contact to technical support team

1. Check phone number

2. Check modem cable

3. Contact phone company

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D1407

D1408

D1409

D1410

D1500

D1500

D1300

D1300

D1401

D1402

D1403

D1404

D1405

D1406

ERROR

CODES

D1100

D1100

D1200

D1200

D1601

D1602

D1603

D1700

ERROR DESCRIPTION

NO ENQ FROM HOST

Cannot receive ENQ from the host

Transmission error

CORRECTIVE ACTION

1. Check phone number

2. Check modem cable

3. Contact telephone company

Check host.

Check the modem controller.

Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data.

NAK more than 3 times

1. Check modem and modem cable connection

2. Contact telephone company

Check host.

Receiving NAK more than 3 times

Disconnected by Unknown Reason

Disconnected by rejected call from remote party

Disconnected because the local phone was picked up

Disconnected by Forwarded

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

Try again later.

Try again later.

Disconnected by Unreachable

Disconnected by Congestion

Disconnected by Incompatible

Disconnected by un-known reason

Disconnected by Bad Address

Disconnected by Unavailable

Modem dial connection timeout/Host is not responding

1. Modem dial connection time-out

(while dialing the modem).

2. No response from host for 60 seconds.

Disconnected by Bad Address

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check the telephone line connection.

2. Check host phone number

1. Check modem and modem cable connection

2. Contact telephone company

Disconnected by Unavailable

Disconnected by Out of Order

No carrier (while sending/receiving data after dial connection)

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

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D1800

D1900

D1900

D2000

D2000

D2100

D2100

D2200

ERROR

CODES

D1701

D1702

D1703

D1704

D1705

D1706

D170X

D2200

D2300

D2500

D2510

D2511

D2512

D2513

D2514

ERROR DESCRIPTION CORRECTIVE ACTION

No Carrier during ENQ data receive from host

No Carrier before sending data send to host

No Carrier during sending data send to host

No Carrier during ACK/NAK data send to host

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

No Carrier during ACK/NAK data receive from host

No Carrier during receiving data

1. Check modem and modem cable connection

2. Contact telephone company

1. Check modem and modem cable connection

2. Contact telephone company

No carrier during data sending/receiving after the modem is connected.

1. Check modem and modem cable connection

2. Contact telephone company

No Dial Tone(in Modem dial connection) 1. Check telephone line connection.

2. Check Modem.

No Answer 1. Check telephone line connection.

2. Check phone number.

No Answer 1. Contact telephone company

Dial Busy

Dial(Line) busy

Try again later. Check phone number.

Try again later. Check phone number.

Time out(30sec.) for initializing modem before Modem Dial connecting

Time out(30sec.) for initializing modem before Modem Dial connecting not receiving EOT from HOST not receiving EOT from HOST

No response from Host - Dialing time out to Host

Cannot connect to the host

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection

Timeout while Sending

Communication error while Sending

Socket error while Sending

Timeout while Receiving

Communication error while Receiving

1. Check telephone line connection

1. Check telephone line connection

1. Check telephone line connection

1. Check telephone line connection

1. Check telephone line connection

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F0003

F0004

F0005

F0006

F0007

F0008

F0009

D3208

E0001

E0002

E0003

E0004

E0005

F0001

F0002

ERROR

CODES

D2515

D3200

D3201

D3202

D3203

D3204

ERROR DESCRIPTION

Socket Error while Receiving

CORRECTIVE ACTION

1. Check telephone line connection

No response from Host/Dialing time out to

Host

Outbound call is aborted

1. Check telephone line connection

Fail to dial out

No Line Reply

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection.

2. Check Modem.

Get Line ID Failed

Modem Call Other Error

RMS Port Failure

RMS Response Time out

RMS Modem Failure

RMS No Dial Tone

RMS MODEM Disconnection time out

1. Check telephone line connection.

2. Check RMS Port setting.

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection.

2. Check Modem.

1. Check telephone line connection.

2. Check Modem.

Enter number of bill. (required) Number of Bill is not inputted

Parameter is not properly set (Surcharge

Owner)

Parameter is not properly set (Surcharge

Amount)

Parameter is not properly set (Adver. Text refreshing timer)

Parameter is not properly set

(Advertisement text)

Enter surcharge owner. (required)

Enter surcharge amount. (required)

Enter Ad text refresh timer.

Enter Ad text.

Parameter is not properly set (Dispense limit)

Parameter is not properly set

(Denomination)

Enter Dispense limit.

Enter Denomination. (required)

Parameter is not properly set (Fast Cash) Enter Fast Cash amount.

Master Key Index invalid Check Master key index.

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ERROR

CODES

F000A

F000B

F000C

F000D

F000E

F000F

F0010

F0011

F0012

ERROR DESCRIPTION

Master Key empty

Host Phone Number is not inputted

Error Retry Timer is not inputted

CORRECTIVE ACTION

Enter Master key. (required)

Enter Host phone number. (required)

Enter Retry timer.

RMS Password is not inputted in RMS

Enable

RMS Phone Number is not inputted in

RMS Enable

Terminal Number is not inputted

Routing ID is not inputted

Enter RMS password.

Enter RMS phone number.

Enter Terminal number. (required)

Enter Routing ID. (required)

Master Key Serial Number is not inputted Enter Master key serial number.

Non-Cash Type text is not inputted Enter Non-cash type text.

F0013

F0014

F0015

F0016

F001F

F002F

F003F

F004F

F005F

F006F

Parameter is not properly set

NVRAM Failure

ATM Serial No. Empty

Default master password was not changed

Machine serial number is not set

Check proper parameters in setting.

Try to clear NVRAM

Enter ATM serial number. (required)

Host type is not set

Communication ID invalid (only triton)

EPP(Pinpad) key mode is invalid

Denomination is invalid

Failed Host Connection!

1. Check modem cable

2. Contact to technical support team

1. Check modem cable

2. Contact to technical support team

POWERAC POWER OUT OR AC OFF

SDN01 Service Panel (SPL) communication error Check the cables and connections

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D. TDES KEY INSTALLATION

Triple-Data Encryption Standard or TDES was designated as a way to strengthen the security of the master key by upgrading from a 16 bit key to a 32 bit key. In addition to the required software changes to support the TDES, the specification calls for a pin-pad to encrypt any data sent between the keypad and the CPU. In this new configuration the master keys are stored securely within the pin-pad, rather than the main board as done previously.

Hardware Specification:

NH-1500 (color or mono) with EPP (Encrypted Pin Pad)

All NH-1500 have been shipped with TDES capable hardware.

Installation Procedure:

To access the key Management menu from Host Setup, you’ll need to enter the Secure Mode

Password (Parts1 and 2) .

NOTE : Applicable to V10.01.08 / V10.11.08 AP (or higher) ONLY – earlier versions do not have additional password for Key Management Area.

Default Secure Mode password is :

Part #1 = 000000 / Part #2 = 000000

Access the Key Management selections by entering the operator function menu

[Cancel]+[Clear]+[Enter] – 1,2,3 (See operator manual)

Enter Master Password and choose Host Setup

NOTE : Master Password is required to change master key.

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D.1 Select Key Mode

The table below describes the format for each key mode.

DES

Dual Master Key

Unique Key, DES

TDES

2-16 digit master keys entered as Part A and Part B

2-16 digit master keys entered as Part A and Part B (a common key is entered, and then a working key is downloaded from the host

2-16 digit master keys entered as Part A and Part B with 10 digit unique serial number entered prior to each part.

2-32 digit master keys entered in 16 digit pieces, Part A (left and right) and Part B (left and right)

Unique Key, TDES 2-32 digit master keys entered in 16 digit pieces, Part A (left and right) and Part B (left and right) – 10 digit unique serial number entered prior to each part.

MAC

Unique Key, MAC

2-16 digit master keys entered as Part A and Part B, with 2 additional 16 digit number entered as MAC Part A and Part B.

2-16 digit master keys entered as Part A and Part B with 2 additional 16 digit number entered as MAC Part A and Part B.

TDES, MAC 2-32 digit master keys entered in 16 digit pieces, Part A (left and right) and Part B (left and right) , with 2 additional 16 digit number entered as

MAC Part A and Part B.

Unique Key modes use a unique 10 digit serial number that is entered before each half of the master key to allow the processor to bind the key to the terminal ID automatically. In case where the processor provides a serial number that is less than 10 digits, zeros must be added at the beginning of the number to equal 10 digits.

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D.2 Enter Master Key

Master Key security requires that no one person has access to all parts of the key. To ensure this, the processor will provide keys in separate sealed envelopes (sometimes referred to as ”com-velope” or “Key components”. Each envelope contains either one or two 16 digit keys in the case of unique key, a serial number. The diagram below shows a sample Unique Key, TDES master key,

Begin by choosing Edit Master Key from the menu.

Depending on Key Mode, the menu prompts for Part

A and Part B.

The Edit Master Key interface is designated so that Parts A and B can be entered at completely different times and in either order (Part A first, or Part B first). If a technician is dispatched to enter a key part, choose Check Key from the Key Management menu to determine which part of the key has already been entered.

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In this example we see that a complete key has been entered in Index #8 that only Part A has been entered for Index #12.

This would tell the second technician that they need to enter their key as Part B on index 12.

Part 1 = Part A / Part2 = Part B

Once you have selected Part A or B, you’ll be prompted to enter a Key Index.

This index points to the location where the key will be stored. There are 16 possible memory locations

(0-15) available. Unique master keys must be stored at location #12, and MAC keys at location #15.

The interface will default the values for Unique and MAC keys regardless of what you enter. It is very important to remember that both parts of a key must be entered on the same index. If you enter Part

A on index #2 and Part B on index #3, the key will not be complete. Use the Check key function

(shown above) to determine where your keys parts have been entered.

If entering a Unique key, next you’ll be prompted to enter the key serial number.

This 10 digit number is found on the paperwork containing your master keys. If the number the processor has provided is less than 10 digits, you’ll need to add zeros to the beginning of the number to equal 10 digits,

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In the example shown at left, the serial number is

235913. This 6 digit number would be changed to

0000235913 to create 10 digits.

The next step is to enter the master key itself. If you are using TDES, you’ll need to enter the left portion first.

After entering the key, you’ll be prompted to enter it a second time for verification.

The 16 digit alpha-numeric key is entered using the pin-pad only.

Letters are entered by using the arrow and function keys. Use pin-pad layout below.

1 2 3 F

4 5 6 E

7 8 9 D

A 0 B C

EPP (Encrypted Pin Pad) Master Key Alpha-Numeric Key Layout

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At this point the left (or first 16 digit) portion of the master key has been entered successfully.

If you are entering a 32 bit key (TDES), the second or “Right” half of the key is entered next. This option will only appear when in TDES mode.

After entering the right portion of the key successfully you’ll be prompted with a check digit as shown below. Verify the check digit with the information provided by the processor.

Check digits appear after entering both the right and left portion of each part of the key.

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Compare the check digit against the number located at the top of the key component.

This represents a check digit for the combined keys. There is not a check digit shown for left and right portions individually.

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After successfully entering both the left and right portion of Part A, you’ll be returned to the Edit

Master key menu.

At this point you can proceed with Part B, or If

Part B is to be entered at a later time you can exit the menu and turn off the machine until both halves of the key are entered.

Part B is entered with the same procedure given for Part A. Enter the left and right (for TDES) portions of the keys and verify the check digits against what has been provided by the processor.

D.3 Verifying Master Key

Once both Part A and Part B have been entered successfully, the key management menu will display a check digit for the key index where the master key was entered.

If no check digit is entered, use the check key screen to determine where the key parts were entered, then re-enter the keys as necessary.

At this point, the master key is successfully entered. If all other parameters have been entered properly, power off the ATM and power on to connect host and initialize the keys.

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D.4 HOST PROCESSOR SETUP

Host Processor selection changes the communications protocol to specifically match your particular processor. In most cases this is set at the factory when your machine is ordered, however in the event that the machine needs to be reprogrammed for a new processor, it may be necessary to change the processor mode.

NOTE: The Processor selection menu requires a special procedure to access, and will require you to clear out the memory on the ATM to access. This means all existing journal and programming to be lost.

To access the Host Processor mode, begin by clearing NVRAM.

Power off the ATM and hold down button [F6] as shown on Chapter 3.3.1.2, power the machine back on while continuing to hold the button down.

You’ll be prompted with a screen asking if you want to “CLEAR NVRAM” press yes.

You then be prompted to enter the master password. If you do not successfully enter the correct master password after 3 attempts it will abort the action.

Once the memory is cleared, the ATM will reboot and immediately go out of service

(since the programming has been cleared). At this point all passwords have reverted to factory default, so enter the operator function menu using the default password.

Go to the Customer Setup menu, and press the [F8] button as shown on Chapter 3.3.1.2, (there will not be a corresponding button on the screen) this will access the processor mode selection menu.

Once the processor mode has been selected, it will appear in the box at the bottom of the screen. Once this menu has been exited, if you wish to enter it or change processor mode again, you’ll have to clear NVRAM and start over.

Contact your distributor or processor for which mode is appropriate.

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E. CUSTOMER TRANSACTIONS

E.1 Opening Procedures

This section explains how to place your ATM in service.

1) Open the Front Panel and turn the power on.

2) If there is no receipt paper, load the receipt paper

3) Open the security door and replenish the cash cassette.

4) Go in the OPERATOR FUNCTION mode and input the number of bills in the cash cassette.

5) Exit the OPERATOR FUNCTION MODE

6) After connecting to the processor, the terminal will be ready for service

7) If the machine is not ready for service, please check the following:

1. Determine if the phone line is properly connected

2. Determine if all communication parameters are connected

3. If, after doing the above steps, the ATM is still not in service, contact your service personnel.

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E.2 Withdrawal Transaction

Insert your card and remove it quickly.

Enter your pin number and then press the “Enter” key to confirm it.

Press the “WITHDRAWAL” button on the screen

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If a “SURCHARGE“ function is already enabled, the

“Surcharge “screen will be displayed. Press “YES” to proceed this transaction or “NO” to cancel it.

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Select the type of withdrawal you want to transact

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Select the desired amount to be withdrawn. If the desired amount is not displayed there, select the

“OTHER” field

After the desired amount is entered, the ATM starts with dialing the processor and requests approval for the transaction

After the approval from the processor is completed, the desired amount will be dispensed and the receipt will be released.

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NH-1500 Chapter 6. Appendix

E.3 Balance Inquiry Transaction

Insert your card and remove it quickly.

Enter your pin number and then press the “Enter” key to confirm it.

Press the “Balance” button on the screen

Select the type of balance you want to transact

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The ATM dials the processor and requests approval for the transaction.

When authorization is received from the processor, the following screen will be displayed and the receipt will be printed.

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E.4 Transfer Transaction

Insert your card and remove it quickly.

Enter your pin number and then press the “Enter” key to confirm it.

Press the “Transfer” button on the screen

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Select the type of withdrawal you want to transact.

And then select the desired account to be transferred “FROM”

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Select the desired account to be transferred “TO.”

Enter the desired amount to be transferred and press the “ENTER” key.

The ATM dials the processor and requests approval for the transaction.

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When the authorization is received from the processor, the following screen will be displayed and the receipt will be printed.

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F. How to configure for STD3

F.1 Select Standard3 Option

1) Clear NV-RAM.

2) After NV-RAM is cleared, Go to the OPEATION MODE.

3) Select the 'CUSTOMER SETUP' from the OPERATOR FUNCTION menu.

4) You can see ‘CUSTOMER SETUP’. On this menu, you have to select

CUSTOMER SETUP

F8(Function Key). This Function Key is invisible on the screen. But, you can find the function button

CHANGE MESSAGE

SURCHARGE

beside the screen. Press F8 Function Key.

This function key is able to be used only once after

BIN LIST

ADVERTISEMEN

OPTIONAL FUNCTION

STANDARD3 OPTION

CANCEL TO RETURN

NV-RAM is cleared.

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5) You can see ‘SELECT PROCESSOR’ menu. This menu enables you to select processor mode.

SELECT PROCESSOR

Default processor value is STANDARD 3.

STANDARD 1

EPS

On this menu, you could change other processor option.

STANDARD

LYNK

If you select the STANDARD 3, you can see

STANDARD 3 Option button on the CUSTOMER

STANDARD

STS3 + LYNK

HOST PROCESSOR = STANDARD

SETUP Screen.

CANCEL TO RETURN

6) You can see the ‘STANDARD3 OPTION’ button on the screen. This button makes you configure standard3 option.

CUSTOMER SETUP

CHANGE MESSAGE

BIN LIST

OPTIONAL FUNCTION

SURCHARGE

ADVERTISEMEN

STANDARD3 OPTION

CANCEL TO RETURN

7) STANDARD3 OPTION Menu consists of status monitor field enable/disable, communication header field enable/disable and

STANDARD 3 OPTION

reversal at host error enable/disable buttons.

STATUS MONITOR

EN/DISABLE

COMMS HEADER

EN/DISABLE

If communication header is enabled, you can see communication id button on the screen.

HOST ERROR

EN/DISABLE

COMMUNICATION ID

STATUS MONITOR : ENABLE

COMMUNICATION HEADER : ENABLE

REVERSAL AT HOST ERROR : ENABLE

CANCEL TO RETURN

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NH-1500 Chapter 6. Appendix

(1) Status Monitor Enable/Disable Function makes you include status monitoring field in the transaction message. This field indicates the terminal status, for example, terminal’s software version, devices status, each cassette’s dispense amounts and so forth.

(2) Host Error Enable/Disable Function decides to send reversal message to host when the transaction request, i.e. the withdrawal request, is failed with communication error. If the host error en/disable function is configured as enable and communication error occurs, the terminal sends the reversal message to host.

(3) Communication Header Enable/Disable Function enables or disables you to optionally include communication ID, terminal ID, S/W version, encryption mode flag and information header field in the transaction message. Communication ID signifies the ‘owner’ of the message to a communications service provider. Terminal ID indicates to host the type of terminal. Software

Version No which is made of two digit base 36 number represents the version of software installed on the terminal. Encryption Mode Flag field is 0, 1 or 2. Each number has meaning.

The number of ‘0’ indicates single DES encryption of PIN block. The number of ‘1’ is reserved.

Last number 2 indicates Triple DES encryption of PIN block. Information Header field is currently not supported.

If you select enable, every transaction message includes the Communication field, terminal ID,

S/W version, encryption mode flag and information header field.

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NH-1500 Chapter 6. Appendix

G. Addendum: AP Software

Programming Changes

The application software on this ATM has been updated with the following changes.

Which have not been covered in the Operator Manual. Please familiarize yourself with these new programming procedures before installing the terminal.

Master Password:

The software will no longer allow you to put the

ATM in service using the default master password.

Then master password must be changed before attempting to initialize the machine or a F0016 error will be reported.

As with all passwords, the Master Password must be 6 digits in length

DEVICE

INITIALIZE

F0016

Master password is not changed

Change master password

(System Setup->Change Password)

OPERATOR

FUNCTION

Changing Denomination:

With this new AP software, changing the cassette denomination (Transaction Setup) will cause all master keys to be erased from the

EPP keyboard. The purpose of this is to prevent unauthorized access to this critical parameter.

When programming the terminal, make certain that you change the denomination setting ( If you intend to)BEFORE programming your master key.

You’ll be prompted by the Warning screen shown before you can change the denomination

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YES

WARNING

Changing denomination

Will clear all master keys.

Proceed?

NO

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