Application Notes for OpenText RightFax with Avaya IP Office 9.1

Application Notes for OpenText RightFax with Avaya IP Office 9.1
Avaya Solution & Interoperability Test Lab
Application Notes for OpenText RightFax with Avaya IP
Office 9.1 – Issue 1.0
Abstract
These Application Notes describe the configuration steps required for OpenText RightFax to
interoperate with Avaya IP Office 9.1. OpenText RightFax is a fax server application that uses
the SIP trunk interface with T.38 fax from Avaya IP Office to send and receive fax.
Readers should pay attention to Section 2, in particular the scope of testing as outlined in
Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases
are adequately covered by this scope and results.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
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1. Introduction
These Application Notes describe the configuration steps required for OpenText RightFax to
interoperate with Avaya IP Office 9.1. OpenText RightFax is a fax server application that uses
the SIP trunk interface with T.38 fax from Avaya IP Office 500 V2 to send and receive fax.
For each user on Avaya IP Office desired to use fax, a fax extension is assigned and configured
on OpenText RightFax. Incoming fax is routed by Avaya IP Office to OpenText RightFax via an
available SIP channel. The received incoming fax can be viewed by the fax user using the
RightFax FaxUtil application. Similarly, outgoing fax can be sent by the fax user via the same
application.
2. General Test Approach and Test Results
The feature test cases were performed manually. Fax calls to and from RightFax were made. The
faxes were sent and received using the RightFax FaxUtil application and an analog fax machine
at the PSTN.
The serviceability test cases were performed manually by disconnecting and reconnecting the
Ethernet connection to RightFax and rebooting the RightFax server.
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
2.1. Interoperability Compliance Testing
The compliance testing included feature and serviceability areas.
The feature testing focused on verifying the following on RightFax:
 Proper handling of faxes via SIP trunk with T.38: send/receive, internal fax, external fax
over ISDN (PRI), simultaneous bi-directional faxes, and miscellaneous failure scenarios.
 Proper handling of faxes with different pages, resolutions, complexity, paper sizes, and data
rates.
 No adverse impact on the internal and external VoIP calls during fax transmission.
The serviceability testing focused on verifying the ability of RightFax to recover from adverse
conditions, such as disconnecting/reconnecting the Ethernet connection to RightFax and
rebooting the RightFax server.
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2.2. Test Results
All test cases were executed and verified as successful with the following observations,
 Sending of faxes from RightFax fails when the transmission rate is set to 4800 and 2400
on the RightFax and the Avaya IP Office SIP trunk.
 When the connection to RightFax is lost either due to Ethernet disconnect or server
reboot, only the pages sent or received before the above occurs are received.
2.3. Support
North American Technical support for RightFax can be obtained by contacting OpenText at
 Phone: (800) 540-7292
 Email: support@opentext.com
For other locations go to http://www.opentext.com/2/global/company/company-contact.html
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3. Reference Configuration
The configuration used for the compliance testing is shown below. IP Office is connected to
RightFax via a SIP trunk and to an Emulated PSTN via an ISDN PRI line. Fax extension of
71xxx is configured on the RightFax server which sends and receives fax calls to/from a fax
machine in the PSTN. A local fax machine was also configured on an analog port of the IP
Office.
All incoming calls to the fax extensions are routed by IP Office over the SIP trunks to RightFax,
and all outgoing faxes are routed by RightFax over the SIP trunks to IP Office.
Figure 1: Compliance Testing Configuration
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4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment/Software
Release/Version
Avaya IP Office on IP500 V2
Avaya IP Deskphones:
 9621G (H.323)
 1140 (SIP)
OpenText RightFax on Microsoft Windows Server
2008 R2 Enterprise SP1 64-bit, running on a
VMWare Virtual Machine
9.1.4 build 137
Dialogic Brooktrout SR140 Configuration Tool
6.7.3 Build 3
6.4014
4.4.018
10.6.2.1110
Compliance testing is applicable when the tested solution is deployed with a standalone IP
Office 500 V2 only.
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5. Configure Avaya IP Office
This section provides the procedures for configuring IP Office, assuming it has been installed
and licensed. The procedures include the following areas:









Verify Avaya IP Office license
Obtain LAN IP address
Enable SIP trunks
Administer SIP line
ISDN PRI Line configuration
Administer incoming call route
Administer short code
Administer Analog Extension/User
Save configuration
5.1. Verify Avaya IP Office License
From a PC running the IP Office Manager application, select Start  All Programs  IP
Office  Manager to launch the Manager application. Select the applicable IP Office system,
and log in using the appropriate credentials.
The Avaya IP Office Manager screen is displayed. From the configuration tree in the left pane,
select License to display the License screen in the right pane. Verify that the License Status for
SIP Trunk Channels is “Valid”, and that the Instances value is sufficient for the desired
maximum number of simultaneous faxes. If there is insufficient capacity of SIP Trunks, contact
an Avaya representative to make the appropriate changes.
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5.2. Obtain LAN IP Address
From the configuration tree in the left pane, select DevCon IPO 1  System to display the
DevCon IPO 1 screen in the right pane, where DevCon IPO 1 is the name of the IP Office
system. Select the LAN1 tab, followed by the LAN Settings sub-tab in the right pane. Make a
note of the IP Address, which will be used later to configure RightFax in Section 6.5. Note that
IP Office can support SIP trunks on the LAN1 and/or LAN2 interfaces, and the compliance
testing used the LAN1 interface.
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5.3. Enable SIP Trunks
Select the VoIP sub-tab. Ensure that SIP Trunks Enable is checked, as shown below.
5.4. Administer SIP Line
From the configuration tree in the left pane, right-click on Line, and select New  SIP Line
from the pop-up list to add a new SIP line. Select the Transport tab in the right pane. For ITSP
Proxy Address, enter the IP address of RightFax. Set the Layer 4 Protocol field to UDP. Retain
the default values for the remaining fields.
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Select the SIP URI tab, and click Add to display the New Channel section. Enter the wildcard
character “*” for Local URI, Contact, and Display Name. Enter an unused group number such
as “23” for Incoming Group and Outgoing Group. Set Max Calls per Channel to the
maximum number of simultaneous faxes allowed by the RightFax license, in this case “10”.
Retain the default values in the remaining fields. Click OK.
The screen is updated, as shown below.
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Select the VoIP tab. Check Re-invite Supported. For Fax Transport Support, select “T38”
from the drop-down list. Retain the default values in the remaining fields.
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Select the T38 Fax tab. Uncheck Use Default Values toward the bottom of the screen to access
all fields.
For T38 Fax Version, select “0”. Check Disable T30 ECM in the right section. Retain the
default values in the remaining fields. Click OK.
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5.5. ISDN PRI Line Configuration
An ISDN PRI Line was pre-configured on the IP Office for connectivity to PSTN. Since it is an
integral part of the test configuration, a screenshot is included in this section for informational
purposes.
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5.6. Administer Incoming Call Route
From the configuration tree in the left pane, right-click on Incoming Call Route, and select New
from the pop-up list to add a new route. For Line Group Id, select the incoming group number
from Section 5.4, in this case “23”. Click OK.
Select the Destinations tab. For Destination, enter “.” to match any dialed number from
RightFax.
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Repeat the procedure for Line Group 1, which was automatically created by the system for the
PRI trunk. From the configuration tree in the left pane, right-click on Incoming Call Route, and
select New from the pop-up list to add a new route (not shown). For Line Group Id, select the
incoming group number from Section 5.5, in this case “1”. For Incoming Number, enter
“123456XXXXX” to match any call where the called party number has 123456 as the leading
digits. Click OK.
Select the Destinations tab. For Destination, enter “#”. When this route is matched by a call, the
“#” in the Destination field is replaced by the digits in the called party number that matches the
“XXXXX” wildcards. For example, if the calling party number is 12345671000, the destination
will be 71000.
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5.7. Administer Short Code
5.7.1. Short Code for Call to RightFax Server
From the configuration tree in the left pane, right-click on Short Code and select New from the
pop-up list to add a new short code for fax calls to RightFax (not shown). In the compliance
testing, users on IP Office are designated with fax numbers 71xxx, and faxes are routed over the
SIP trunks to RightFax.
For Code, enter “71xxx”. For Feature, select “Dial” from the drop-down list. For Telephone
Number, enter “71N”@10.10.98.143” where “71N” corresponds to the short code and
“10.10.98.143” is the IP address of RightFax. For Line Group ID, enter the outgoing group
number from Section 5.4, which in this case is “23”. Click OK.
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5.7.2. Short Code for Call to PSTN
Repeat the procedure for another new short code for fax calls from RightFax to PSTN.
Right-click on Short Code and select New from the pop-up list. For Code, enter “1N;”. For
Feature, select “Dial” from the drop-down list. For Telephone Number, enter “1N”. For Line
Group ID, enter the outgoing group number assigned to the PRI trunk which is “1” as
configured in Section 5.5. Click OK.
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5.8. Administer Analog Extension/User
This section explains the steps to add an analog extension and user. During compliance testing an
analog extension/user was added to serve the local fax endpoint on the IP Office.
From the screen below, an analog extension can be selected from the available ports under
Extension on the left hand menu. During compliance testing an Extension ID of “27” was
selected and from the Extn tab, Base Extension was configured as “28227”. Retain default
values for the rest of the fields.
From the Analogue tab, select the radio button for “Standard Telephone”. Retain default values
for rest of the fields and click on OK.
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From the configuration tree in the left pane, right-click on User and select New from the pop-up
list to add a new user to the extension added above. Configure the values for Name, Account
Status, Full Name and Extension as shown in the screen below. The value “28227” in the
Extension field is the Base Extension value configured while adding the extension above.
Retain default values for all other fields and click on OK.
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5.9. Save Configuration
Once all the items are configured, click the Save Configuration File
Configuration screen is displayed. Click OK.
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6. Configure OpenText RightFax
This section describes the configuration of OpenText RightFax and the embedded RightFax
Original Equipment Manufacturer (OEM) or Brooktrout SR140 virtual fax board software from
Dialogic (hereafter referred to as “SR140”). It assumes that the application and all required
software components, including Brooktrout SR140 and the database software (Microsoft SQL
Server 2012), have been installed and properly licensed. For instructions on installing RightFax,
refer to Section 9.
Note that the configurations documented in this section pertain to interoperability between
RightFax and the Avaya SIP infrastructure. The standard configurations pertaining to RightFax
itself (e.g., administering fax channels) are not covered. For instructions on administering and
operating RightFax, refer to Section 9.
The configuration procedures covered in this section include the following:








Launch RightFax Enterprise Fax Manager and Brooktrout Configuration Tool
Configure IP stack
Configure BTCall parameters
Configure Call Control parameters
Configure SIP IP parameters
Configure T.38 parameters
Configure RTP parameters
Administer RightFax users
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6.1. RightFax Enterprise Fax Manager and Brooktrout Configuration
Tool
The RightFax configuration is performed using the RightFax Enterprise Fax Manager. Launch
the RightFax Enterprise Fax Manager from the Windows Start menu. At the main window,
highlight the host name of the fax server (created during the installation process) from the
navigation menu in the left pane:
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The Brooktrout SR140 was configured during installation. To view or modify the settings, the
RightFax DocTransport Module must be stopped. Stop All Services of this module by right
clicking on the module and then clicking on Stop All Services (shown below). After all the
service modules indicate the stopped status, right click the RightFax DocTransport Module
again to select Configure Service.
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From the screen of the DocTransport Configuration-LOCAL shown below, click on RightFax
OEM (left side of screen), then click on the Configure Brooktrout button.
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In the Account access information screen shown below, enter the correct credentials for the
RightFax Service account used for the RightFax DocTransport Module. This account must have
administrative user rights on the computer that runs the service.
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The Brooktrout Configuration Tool – Wizard Mode window is seen. Click the Advanced
Mode button as shown in the screen below.
Click on the Yes button when prompted to launch the Configuration Tool in Advanced mode.
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6.2. Configure IP Stack
A Configure IP Stack window is displayed on first invocation of the Brooktrout configuration
tool:
Select SIP from the radio button and then click on OK as shown in the screen above. The
Brooktrout Configuration Tool – Advanced Mode window is displayed as shown below.
Note that IP Stack can be viewed/reconfigured from the Brooktrout Configuration Tool menu
Options  Configure IP Stack (not shown).
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6.3. Configure BTCall Parameters
Note: During the compliance testing, the following settings were retained at the default settings.
In practice, these settings may not be required for full functionality.
Navigate to Brooktrout (Boston Host Service-Running)  BTCall Parameters (All boards)
in the left navigation menu. Click the Show Advanced button as shown in the screen below.
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Under the BTCall Parameters section, configure the fields as follows:





Error Correction Mode: ECM enabled 256-byte frames
Permitted Compression Types: MMR or MR or MH
V.34 Enable Send Call Indicator: Enable
V.34 High Speed Control Signaling: Enable
V.34 Modulation Capability: Enable
Retain default values for other fields.
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6.4. Configure Call Control Parameters
Navigate to Brooktrout (Boston Host Service-Running)  Call Control Parameters 
Module 0x41: SR140 in the left navigation menu. Ensure the following configuration
parameters in the Parameters tab are correct for the user’s environment:



IP Call Control Module: Select SIP from the drop down menu.
Media IP Interface for IPv4: If the server contains multiple network interface cards
(NICs), ensure you have selected an interface that is able to communicate with IP Office.
Lowest/Highest IP Port Numbers: Ensure your RTP range matches the port range
configured on the Avaya SIP infrastructure. By default, the port range for SR140 is
56000 to 56999. A maximum range of 1000 ports may be specified. When you change
the Lowest IP Port Number value, the Highest IP Port Number value will adjust
automatically.
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6.5. Configure SIP IP Parameters
Navigate to Brooktrout (Boston Host Service-Running)  IP Call Control Modules  SIP
in the left navigation menu. Select the IP Parameters tab in the right pane. Configure the fields
as follows:




Primary Gateway – The IP address of the IP Office to communicate with.
From Value – If required by the Avaya environment, set this to an appropriate
UserInfo@ServerIP. During compliance testing this value was configured as
71000@10.10.98.143.
Contact IPv4 Address – Enter the IP address assigned to RightFax and the port number
5060.
Username – Required. Default value is a dash (‘-‘) character.
Retain default values for all other fields.
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6.6. Configure T.38 Parameters
Select the T.38 Parameters tab and configure the fields as shown in the screen below.

Maximum Bit Rate, bps: Select a value from the drop down menu. During compliance
testing various values were selected.
Note: During the compliance testing, the above settings were configured at the default settings.
In practice, these settings may not be required for full functionality.
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6.7. Configure RTP Parameters
Select the RTP Parameters tab and configure the RTP codec list value to use only a single
codec, either pcmu or pcma to match the codec used in the user’s region.
After verifying all the above parameters are properly configured, click on Apply and then the
Save button from the top menu.
Exit the Brooktrout Configuration Tool – AdvancedMode window.
From the DocTransport Configuration - LOCAL screen as shown in Section 6.1, click the OK
button to complete the configuration.
Restart all RightFax service modules by right clicking the RightFax DocTransport Module
name in the lower right pane of the RightFax Enterprise Fax Manager window and select
Start All Services (refer to the screen shot shown in Section 6.1).
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6.8. Administer RightFax Users
A user is created on the RightFax server for each incoming fax number. The user represents the
fax recipient. To view the list of users, in the RightFax Enterprise Fax Manager window,
navigate to Users in the left navigation menu under the host name of the fax server. The example
below shows a list of three users. To view the details of a user, double-click on the user entry in
the right pane. During compliance testing the ADMINISTRATOR user was used. This section is
mentioned here for reference only and therefore no details of configuring a user will be discussed in
these application notes.
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7. Verification Steps
This section provides the tests that can be performed to verify proper configuration of IP Office
and RightFax. Prior to verification, start sending a fax from the PSTN to a fax user on IP Office.
7.1. Verify Avaya IP Office
From the Avaya IP Office R9.1 Manager screen shown in Section 5.1, select File 
Advanced  System Status to launch the System Status application, and log in using the
appropriate credentials.
The Avaya IP Office System Status screen is displayed. Expand Trunks in the left pane and
select the SIP line from Section 5.4, in this case “23”.
Verify that the SIP Trunk Summary screen shows an active channel with Current State of the
fax. Also verify that the Other Party on Call contains the proper information for the trunk with
the PSTN, as shown below. In the compliance testing, line “1” is the existing PRI trunk to the
PSTN.
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7.2. Verify OpenText RightFax
From the RightFax FaxUtil window, a user can verify the status of incoming or outgoing faxes
as shown below.
8. Conclusion
These Application Notes describe the configuration steps required for OpenText RightFax to
successfully interoperate with Avaya IP Office 9.1. All feature and serviceability test cases were
completed with an observation noted in Section 2.2.
9. Additional References
This section references the product documentation relevant to these Application Notes.
The following Avaya product documentation can be found at http://support.avaya.com.
1. Avaya IP Office 9.1 Administering Avaya IP Office Platform with Manager, Release 9.1
2. Avaya IP OfficeTM Platform Documentation Catalog Release 9.1, Document number 16604278.
3. Avaya IP OfficeTM Platform 9.1. Deploying Avaya IP OfficeTM Platform IP500 V2,
Document number 15-601042.
RightFax product documents may be found at https://knowledge.opentext.com. (Valid login
required).
OpenText RightFax 10.6 Administrator Guide
OpenText RightFax 10.6 Installation Guide
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©2016
Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™
are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any
products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya DevConnect
Program at devconnect@avaya.com.
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