tech support reference guide

tech support reference guide
TECH SUPPORT
REFERENCE GUIDE
CONTACT INFORMATION
• TransAct Technologies Incorporated is the manufacturer of
Ithaca brand POS, Banking, and Food Safety receipt printers,
and Epic brand Gaming printers.
877.748.4222 - www.transact-tech.com
• When calling the toll free number above, enter Option 2 for Parts,
Option 3 for Technical Support or Option 4 for RMAs.
• E-mail Technical Support at: TechSupport@transact-tech.com
• Online RMA form: www.transact-tech.com/tsg/rma.html
• Additional product support information can be found on our
website: http://www.transact-tech.com/drivers/epic-950
• TransAct also maintains an FTP site for downloading documentation,
utilities and firmware files: ftp://ftp.transact-tech.com
USER ID: gaming
PASSWORD: CAs1no123
or at ftp://gaming:CAs1no123@ftp.transact-tech.com
SERIAL PLATE INFORMATION
Date Code Identification:
• The first letter denotes the month built, as follows:
A = January, B = February, C = March,
D = April, E = May, F = June, G = July,
H = August, I = September, J = October,
K = November L = December
• The two numbers denote the
last two digits of the year
built, as follows:
04 = 2004
Serial #
05 = 2005...
Note: Standard Warranty: 2 years from the build date
1
Date Code
PRINTING SELF-TEST TICKET
Print a Test Ticket Using the Printer’s Self-Test Procedure:
Press and Hold the printer’s FEED button and release when you
hear the ticket begin to print. The ticket will show the firmware
version currently loaded in the printer and other useful information.
Troubleshooting Tips:
• Verify the port settings
if the printer is unable to
communicate.
• Verify the printer’s boot
loader is v1.13 or greater if
the ticket fails to print out.
• If all else fails, you can load
the printer with factory
firmware <STST24.cbt> to
restore additional default
settings.
ServerPort Enabled
Primary Port Settings
Shown in Hex
Configuration Ticket
2
PRINTER STATUS AND BEZEL LIGHT LEDS
Printer Status LEDs
The printer has been outfitted with an LED panel system
that provides the condition of the printer by using
solid or blinking status LEDs to communicate status
information. The following table lists the different LED
states for specific conditions.
Ready
LED
Condition
Paper
LED
Open
LED
Fault
LED
Unit Ready
On
Off
Off
Off
Cover Open
On
Off
On
Off
Chassis Open
On
Off
Blink
Off
Ticket Out
On
On
Off
Off
Ticket Low
On
Blink
Off
Off
Head Temp Error
Blink
Off
Off
Blink
Paper Jam
On
Off
Off
Blink
Ram Error
2-Blink
Off
Off
On
CRC Checksum Error
4-Blink
Off
Off
On
EEprom Error
5-Blink
Off
Off
On
Download Mode
Blink
Off
Off
On
Configuration Mode
Blink
Off
Off
Off
Bezel Status Lamp
The printer’s bezel also displays certain printer status information.
See the table below:
Steady
Blinking
Rapidly
Blinking
Medium
Blinking
Slowly
Online and
Ready
Ticket is
being printed
Ticket low
Ticket not
loaded (TOF)
Chassis open
Ticket in ticket
taken sensor
Cover Open
3
Ticket jam error
PRINTER FIRMWARE VERSIONS
Firmware Naming Convention:
Each “Firmware Type” is unique to the supported interface and
protocol. The “Firmware Family” consist of the Type and the next
three digits. The “Firmware Revision” is incriminated with each
firmware change within a given Firmware Family.
Type
Family
Revision
Description
Serial
S XXX
xx
TransAct Template Language
Netplex
V XXX
xx
IGT - Netplex Protocol
Netplex
N XXX
xx
WMS - IGT’s Netplex Protocol
USB
H XXX
xx
GSA - GDS Printer Protocol
USB
U XXX
xx
TransAct Template Language
USB
W XXX
xx
Pair w/ Windows Printer Driver
USB
IUN XXX
xxxx
IGT - Ithaca Universal Netplex
USB
IUU XXX
xxxx
IGT - Ithaca Universal USB
Obtaining Printer Firmware:
Firmware files <*.cbt> are available for download from the TransAct
Gaming FTP site (see Page 1). After logging in, browse to the Epic
950/Firmware folder, select the interface type and firmware version
to download.
TransAct Firmware Disclaimer:
The firmware within all gaming ticket printers is subject to regulatory
approval. It is the casino’s responsibility to ensure only approved
firmware for the specific game platform is installed to avoid potential
fines imposed by the regulatory body. Please contact the game
manufacture and/or regulatory agency to confirm the approval status
prior to using any new printer firmware version(s) in your games.
4
GAME INTERFACE OPTIONS
Serial Interface (Use with Type ‘S’ firmware)
• Communication board #95-04998L (14-pin connector)
Netplex Interface (Use with Type ‘V’ firmware)
• Communication board #95-05001L (10-pin connector)
• Powered through 8-pin pigtail connector
USB Interface (Use with Type ‘U’, ‘H’, ‘W’, ‘IUN’ and ‘IUU’ firmware)
• Communication board #95-05472L (4-pin USB connector
and 6-pin Netplex connection)
• Powered through a 4-pin Molex connector
Note: The Inner Chassis is compatible with all firmware versions.
5
RACKING/UN-RACKING THE INNER CHASSIS
To Remove the Inner Chassis:
• Pull on the Ticket Cover to release the rear detents, pulling the
Inner Chassis towards you until its latches catch the forward
detent slots.
• Push the Inner Chassis back in slightly, pull on the Release Lever
and pull forward on the Inner Chassis to un-dock it from the Outer
Chassis.
To Return the Inner Chassis: (see warning before racking)
• Align the base of the Inner Chassis with the outer walls of the
Outer Chassis, seating it within side walls A and B as shown.
Make certain it’s straight so the Inner Chassis doesn’t damage
the flex cable.
• While pulling outwards on the Release Lever, slide the Inner
Chassis towards the rear of the Outer Chassis. Push the Inner
Chassis all the way to the back until it stops. When fully seated,
the front metal plate of the Inner Chassis and the front left edge
of the Outer Chassis are flush.
ATTENTION: Interconnect PC Board Assembly must be latched in position
shown. Check by trying to move the board by hand prior to racking.
MAKE SURE IT IS LATCHED
Ticket Cover
Outer Chassis
Side Walls A & B
Inner Chassis
Release Lever
6
PREVENTIVE MAINTENANCE
1. Remove Inner Chassis as shown on Page 7.
2. Open top cover all the way to allow airflow between print-head
and platen roller.
3. Remove any loose particles using compressed air.
4. Clean ticket burst area (under top cover) with a lint free cloth.
5. Supply power to the printer either by reinstalling it back into a
game or using the Download Kit’s power supply.
6. Open cleaning card pouch and remove cleaning card.
7. Insert cleaning card into feed path while applying some tension
thereby cleaning the entire surface of the platen roller.
8. Open the top cover and remove the cleaning card.
9. Repeat process if necessary.
10.Properly dispose of used cleaning card.
Waffletechnology Cleaning Cards with Cutout Notches:
• Insert cleaning card into feed path with the notches
towards the leading edge and use the FEED button to feed it
through 2x.
ATTENTION:
• IPA solvents can damage rubber rollers with frequent use.
TransAct recommends a maximum usage of 2x annually.
• The thermal print-head’s life can be reduced with excessive
friction. When cleaning the component directly, TransAct
recommends using IPA solvent on non-abrasive, lint-free cloth.
Purchasing Cleaning Cards:
Cleaning cards are available through TransAct.
Description: 2.5” x 6” Cleaning Cards (QTY 15)
TransAct Part Number: 200-00155
7
SENSORS AND SWITCHES
Ticket Low
Sensor
Top of Form/Ticket
Out Sensor
Cover Open
Switch
Dip Switches
Ticket Burst Ticket Taken
Sensor
Sensor
Chassis Open
Sensor
Audible Alarm
Buzzer
Ticket Bucket not shown for clarity
8
SENSORS
Chassis Open Sensor
• Detects when the printer is racked out
• Metal tab on chassis blocks optical sensor
• Test - OPEN lamp flashes
Cover Open Switch
• Detects when the top cover is open
• Issue - magnet or mount position
• Test - OPEN lamp on when cover open
Top of Form Sensor
• Used for loading and aligning ticket media
• Turns on the feed motor when loading
• Detects black mark on ticket media
• Test - PAPER lamp turns off when aligned
Ticket Low Sensor
• Activates when 6 to 8 ticket are remaining
• Can be disabled using Dip Switch 2
• Test - PAPER lamp flashes on ticket low
Ticket Burst Sensor
• Used to detect paper movement
• Test - with ticket loaded open/close cover
• Ticket should realign, if blocked it backs out
• Clean - remove from bottom of print mech
Ticket Taken Sensor
• Detects when patron removes the ticket
• Test - bezel flashes rapidly when blocked
• Issue - cabinet airflow, printer +5 years old
• Clean - blow out and/or ultrasonic bath
• NEW sealed optical sensor (95-05152L)
9
DIP SWITCH SETTINGS
Rear of Printer
1
2
3
4
5
Active
6
7
8
Disabled
Front of Printer
ON=
Dip Switches
Switch 1 is the closest to the rear of the printer. The Active position
is towards the outside edge of the printer.
Power cycle printer to read dip switch changes.
SW-1
Reserved and must be in the Disabled position. If
activated, the printer will be held in reset.
SW-2
Configures Ticket Low. The Disabled position
prevents ticket low from being detected.
SW-3
SW-4
SW-5
Occasionally these switches are used for special
options. Please refer to the Firmware Release
documentation for more information.
SW-6
SW-7
SW-8
Activates the Smart Suite features. Must be active to
use the status features of the Bench Test utility.
Must be active on Bally Alpha Class 3 games or
disabled for all other games.
Activates 2-color operation (color ticket media required)
10
FLEX CABLE REPLACEMENT
Installation:
When installing the cable into the Outer Chassis, make the rear
connection first (A). Then create a loop in the cable so it can be
easily slipped over the clip closest to the connector (B), then repeat
for remaining clips. Release the sliding connector board’s latches by
lifting up on the two levers and push the board towards the rear to
allow enough slack to mate the front connection. Now mate the front
connection to the sliding board and pull the sliding board forward
until it is firmly latched.
Description: Flex Cable
TransAct Part Number: 98-06499L
11
B
A
TROUBLESHOOTING
•
•
•
•
•
Test sensors using button panel and bezel lamps
Most issues are resolved by blowing out dust
Strange behavior - Verify firmware family
Comm error after printer swap - Check Dip Switch 7
NEW levers resolve half print issue (95-05881)
New Style
on Top
Failed to print
above or below
ticket
Platen Lever Release (95-05881)
• Frequent ticket jams - Check bezel alignment
Epic 950
Riding hard on
inside edge
Ticket not
centered
Gen 2
12
DOWNLOAD AND TEST HARDWARE
Required Download Hardware:
New USB Programming Cable: 95-13318L
New Epic 950 Download Kit (Coming Soon):
100-06693L
D
You can also change firmware with just the USB
Programming Cable if you use the game to power
the printer.
B
USB
Programming
Cable
95-13318L
A
C
Download Mode:
The printer must be put into a special mode to allow firmware
downloading. Preference is to preload a ticket beforehand to allow
the configuration ticket to printout as an indication that the flash
process has finished.
1. Rack-out the printer (A) verify OPEN lamp flashing
2. Open the Top Cover (B) verify OPEN lamp On solid
3. Power off the printer (C) no lamps should be On
4. Hold the FEED button (D) while applying power (C)
5. Wait for FAULT lamp On and READY lamp flashing
6. Download Load Mode, release the FEED button (D)
7. Allow printing, Rack-in (A) and close Top Cover (B)
13
FLASHING PRINTER FIRMWARE
The latest version of the downloader utility can be found on our
website and FTP sites.
Click to show options
Primary Port Settings
Upgrade Boot Loader if
older than version 1.13
3 min @ 115,200 bps
1 min @ 460,800 bps
Utility one-time setup:
1. Click the upper left icon to show the option menu.
2. Checkmark the Xon/Xoff (Serial) option.
3. Select or Enter the PC assigned COMM Port number.
4. Adjust the Serial Performance slider to the right.
a. Recommend setting is 115200 Baud
b. USB Program Cable supports 460800 Baud
Flashing printer firmware:
1. Click the Get Printer Information button. Recheck all steps if
textboxes don’t populate.
2. Verify that Boot Loader Rev: is 1.13 or greater. Available on our
FTP site and same flash process.
3. Click Select file to Download button. Choose an approved
firmware version to flash.
4. Click the Download Now button to begin flash.
5. Wait for Flash Update In Progress to finish.
6. Verify firmware version on configuration ticket.
14
NOTES
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NOTES
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NOTES
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NOTES
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NOTES
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NOTES
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www.transact-tech.com
TACT001037_RevA
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