operating your companion

operating your companion
ma n ad all NTIO
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o ot e e ra tin g
Please read and follow all instructions in this Users
Instruction Manual before attempting to operate your
Companion Scooter for the first time. If there is anything in
this manual that you do not understand, or if you require
additional assistance for setting it up, contact your
Authorised Freerider Agent.
Using your Freerider product safely depends upon your
diligence in following the warnings, cautions and
instructions in this manual. Using your Companion Scooter
safely also depends upon your good judgement and/or
common sense, as well as that of your Provider, Carer or
Health Professional. Always think safety!
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Re-assembling your Companion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Product description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Battery and battery charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Purpose of your Companion Scooter . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Care and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Rules for safe use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Basic fault finding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Getting to know your Companion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Technical specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Operating your Companion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Circuit diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Freewheeling your Companion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Advisory safety notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Safety instructions and warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Companion spare parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Safety instruction labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Learning to get about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Guarantee terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Transporting your Companion for journeys away . . . . . . . . . . . . . 16
Service history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
methods of detecting improper operation and making minor
adjustments are included in this manual.
Congratulations on the purchase of your Freerider Companion.
Please read this User Instruction Manual carefully before
you attempt to operate your Companion Scooter. Your User
Instruction Manual will assist you to get the most from your
Follow all recommendations to obtain trouble free, safe and
enjoyable operation of your Freerider Companion.
Please remember that when it comes to service and repairs,
your authorised Freerider dealer knows your Freerider
Companion Scooter best.
This manual contains important information regarding the
safe operation and maintenance of your Companion
Scooter. Before beginning to use your Scooter, make sure
you completely read and understand all instructions
thoroughly. Please observe the “Rules for safe use” and the
Safety Instructions outlined on pages 4, 5, 10, 11, 12, &
13 of this manual. If you have any queries concerning
operation or maintenance, consult your authorised Freerider
Please keep in mind that the operator of the Scooter is
responsible for accidents or hazards occurring to other people
or their property.
Your Companion has numerous features not found on other
power Scooters. With proper care and maintenance, you will
enjoy many years of dependable service.
Your Companion Scooter needs to receive maintenance at
regular intervals and should be inspected frequently for
proper mechanical operation. Trouble shooting guidelines,
Companion FR168-3A2
The three wheeled Companion Scooter supplied has fitted as
standard the following features:
Rear-wheel drive via sealed drive axle.
17 A/H sealed non-maintenance lead-acid batteries.
Automatic charging system.
Off-Board charging facility.
Seat with folding backrest, height adjustment and
adjustable width arm-rests.
A multi-positional handlebar for greater comfort.
A simple ‘wig-wag’ type control lever situated on the
handlebar, controls speed, braking and direction.
Steering is controlled by a handlebar attached to a fork
system containing the single front wheel.
Two independent braking systems.
‘State of the art’ micro-controller electronics ensures a
smooth , comfortable and safe drive on most surfaces and
Two piece steel chassis for ease of transporting.
Your Scooter can be dismantled into separate components
without the use of tools for ease of transporting.
However, your Scooter is not designed to transport the
user in a moving vehicle; for advice on transporting
consult your selling agent or the Freerider Customer
Service Department on (01536) 443888
The product should be serviced as recommended by an
approved Freerider distributor in order to ensure safe,
reliable operation. For details and list of options available
for users, refer to the accessories section of this manual.
Adjustable steering handle bars
Charging socket
Red Rear Reflectors
Amber side reflectors
Floor mat
Solid front wheel
Removable basket
Alloy rear wheels with pneumatic tyres
10. Adjustable seat
11. Rear bumper
12. Speed control lever
designed for a single occupant who experiences difficulty or
discomfort when walking for prolonged periods, but has the
use of both legs and the physical, visual and cognitive
ability to operate the Scooter safely.
Your Companion Scooter is suitable for
persons who require independent mobility
combined with comfort, manouevreability,
reliability and a product that needs a
minimal amount of maintenance.
Do not drive your Companion if you are under the influence
of alcohol, drugs or medication that may affect your ability.
If in doubt consult your doctor.
The intended user should possess some degree of ability with
the use of both arms and hands, reasonable balance and
eyesight, and a degree of spatial awareness. The user should
have received training in the use of the product, preferably in
their normal environment. The maximum user weight for the
Companion can be found in the rear of this manual, under
‘Technical Specification’.
As a pavement user you should familiarise yourself with the
current editions of the Highway Code.
Electrically powered scooter are classified in the following
categories :
Your Companion is suitable for use indoors in shopping malls
or precincts for example, or outdoors on dry, smooth level
surfaces. It climbs slopes safely up to 8° and over obstacles up
to 2.5cm (1”). Your Scooter should not be used in torrential
rain or snow, on loose slippery surfaces and slopes or on wet
grass etc., which could become a danger to the rider.
Class 2 as defined in “The use of invalid carriages on the
Highways Regulations 1988”. A scooter type invalid carriage
designed for the use on the footway, with maximum speed up
to 4 M.P.H.
Passengers must not be carried. Excess baggage outside of
the seating area can affect stability.
Class ‘B’, as defined in The European Standard EN12184 :
1999. A scooter sufficiently compact and manoeuvrable for
some indoor environments and capable of travelling over
longer distances and negotiating outdoor obstacles.
Your Companion is a ‘Class 2’ (B) * vehicle and designed
for pavement use only. The Companion must only be used
on the road with caution if a pavement is not available. It is
These symbols below are used in this owners manual to
identify warnings and cautions. It is very important for
you to read and understand them.
Warning: Failure to note the warnings in this
users manual may result in personal injury
Do not ride your Companion without reading this
instruction manual. Also read all of the safety
instructions and warnings starting on page 10 of this
Only drive your Companion if your health condition
will allow you to be safe.
Do not exceed the maximum safe gradient outlined for
your vehicle (see Technical Specification, page 33).
Warning: Always have the anti-tipping wheels fitted
when outdoors or on ramps indoors (see page 16).
Do not carry passengers or exceed the maximum
carrying weight. (See Technical Specifications page 33).
Do not mount or dismount your Companion unless it
is switched off with the freewheel device fully engaged.
Do not switch your Companion ‘on’ with the
forward/reverse lever depressed. Warning: Do not
hang bags etc over your steering handlebars, always
use the front basket. Failure to observe this warning
may interfere with your controls and put you and
others at risk.
Do not mount or dismount your Companion unless the
speed adjustment dial is set to minimum.
Caution: Failure to observe the cautions in this
users manual may result in damage to your Scooter.
Your Companion is a powerful machine, for your safety and
the safety of bystanders, please read all of the instructions in
this manual before operating your Scooter, they have been
prepared from years of experience with this type of equipment.
Follow notes carefully to ensure safety at all times.
Always make certain your machine is
in full working order before starting
your journey.
Do not reverse your Companion onto uneven inclines
or surfaces. Be cautious when traversing slopes.
Do not drive your Companion in a confined space
unless the speed adjustment dial is set low.
21. Always avoid uneven surfaces.
22. Always consult your physician or a therapist if in doubt
about your ability to operate a Scooter.
23. Transport - Do not sit on your Companion while it is
in a moving vehicle. Always strap down your
Companion then transfer to the vehicle seat.
10. Do not turn suddenly at full speed, especially on
uneven or sloping ground.
24. The batteries fitted to your Companion are
maintenance free and do not require topping up with
distilled water. Do not attempt to remove the safety
valves situated in the top of the battery. Failure to
observe this warning will invalidate your battery
11. Do not drive your Companion where you cannot safely
or legally walk. Obey the Highway Code.
12. Do not drive your Companion unless the seat is locked
into the driving position.
13. Do not drive your Companion with the handlebar
adjustment lock, in the unlocked position.
25. Do not drive your Companion through deep water or
clean with a high pressure hose.
14. Do not drive your Companion over deep, soft terrain
(eg. soft earth, deep grass, loose gravel, snow).
26. Do not drive your Companion through sea sand or sea
water, this is very corrosive. Always wash salt splashing
from the metal parts of your Scooter with hot soapy
water as soon as possible. This is also important
during the winter months when roads and pavements
have been treated with salt to prevent icing.
15. Do not drive when under the influence of alcohol or
certain drugs which may impair your safety.
16. Avoid climbing or descending kerbs, you may ground
your chassis and fall over.
17. Always approach small obstacles “straight on” and at
slow speed. Do not attempt to climb or descend
kerbs. This may damage your scooter.
Please remember you are a motorised pedestrian and
must observe all rules and regulations of other
pedestrians wherever possible. Your Companion has not
been designed for use on normal roads, except for
crossing between pavements and where a pavement is
not available.
18. Always stop fully before changing direction (forward or
19. Always keep your feet on the vehicle when driving.
Please have a safe journey
20. Always proceed carefully while riding, especially as you
approach the downgrade of a ramp.
Your Companion Scooter is delivered in a strong tri-wall
carton. When unpacking the carton, first remove all of the
sharp metal staples which are located in the top. Carefully
dispose of the staples to avoid injury. Remove all packing
materials, avoid using sharp instruments as this may damage
the Scooter. Carefully remove the Scooter from the carton;
to minimise damage to the Scooter and the operator, two
people should be used for this operation.
Safely dispose of all packaging materials, your local waste
disposal authority can advise you on this procedure.
Your Companion Scooter is delivered fully assembled,
fitting the two batteries and the seat assembly together with
some minor adjustments are detailed on the following
pages, under ‘Operating your Companion’. A full technical
specification for your Companion can be found at the rear
of this manual.
A great deal of thought and consultation has gone into the
design of your state-of-the-art, life-changing Scooter. Your
Companion Scooter will help to increase your mobility and
therefore give you more time and energy to enjoy life.
Companion FR168-3A2
SAFETY - The advanced speed controller has been designed
with extensive self-checking circuits to give you the
maximum ‘state-of-the-art’ safety technology. Fully
automatic braking gives the driver confidence in any
environment. The on/off key can be removed for added
security and safety, this disables the electronic drive
circuitry, and your Companion cannot therefore be easily
driven away by any other person.
The Companion Scooter is a small sized, three wheeled
vehicle which will allow you to negotiate obstacles found in
confined shopping areas. This is just one of the features you
will find on your Companion Scooter.
Others are:
COMFORT - The contoured seat helps cushion you from
the vibrations of a journey, giving you maximum comfort. A
fully proportional speed-controller with a speed restriction
facility allows you a smooth jerk-free ride. Automatic
braking gives you that added peace of mind.
CAUTION - Do not switch ‘off’ the on/off power key when
you are moving; this will automatically apply the motor
parking brake suddenly and could place you in a dangerous
situation. Your Companion is fitted with anti-tipping
wheels. Do not remove these anti-tipping wheels, they are
an important part of the Companion design provided
specifically for your safety. They help protect against
backwards tipping on excessively sharp inclines.
VERSATILITY - The removable fold down seat, together
with a facility to fully lower the steering handlebar, allows
your Companion to be easily transported in an average
saloon or hatchback car for those days when you travel
further afield.
SERVICE - Your Freerider Companion has been designed to
be service friendly. Sealed batteries which are virtually
maintenance-free will give your Companion the power it
requires. Should you need to take your batteries on an
aircraft, then you can have peace of mind because the
batteries are totally spill-free. (Please consult your carrier
for details).
CHARGING - Your Companion is fitted with a battery level
indicator. Charging is straight forward. Your charger is fully
automatic and will reduce to a top-up charge mode when
the re-charge cycle is complete. (See Batteries and Battery
Charging section of this manual).
Before setting out on your Freerider Companion you need
to make sure that your seat is in the correct driving position.
Your Freerider distributor will set the seat to the correct height
for your individual needs (note: see warnings on page 7)
The seat has four basic adjustments to assist your comfort.
1. Seat Lock Lever: (Fig 1). This allows the seat to swivel
through 360° and lock in a convenient position. The
locking lever is located under the left side of the seat. NB:
It can be re-located on the right side for your
convenience. Pull up fully to release the seat allowing
rotation. Release lever to lock the seat into the desired
Warning: When driving, the seat should be locked in the
straight ahead position.
Caution: The seat locking lever must be lifted up fully
when rotating the seat, failure to observe this may
result in unnecessary wear of the seat post.
Removing seat from Scooter: The seat mounting post is
designed with a special safety lifting point, this will
prevent the seat from inadvertently dismounting itself in
the case of an accidental upset of the Scooter. The seat
can only be demounted by turning the seat 90° to the
right or left from the forward driving position.
Warning: The seat base has a series of threaded holes for
universal mounting, on no account must your Companion
seat be relocated from the original factory setting. Failure
to observe this warning will put you into an unstable and
dangerous situation which could cause you harm.
setting up operation. This may extend the width of your
Caution: The backrest of your seat will not fully fold
forwards if the armrests are positioned too closely towards
one another.
Warning: Do not drive your Companion with the arms
removed or in the raised position.
2. Armrest Width Adjustment: On each side at the rear of
the seat you will find a large black knob (Fig 2). By simply
loosening this knob you are able to slide the armrests in or
out to whatever width you desire. Re-tighten the knobs
fully. You may need a friend to assist you with this initial
3. Armrest Angle Adjustment: (Fig 3). The armrest angle
can be adjusted individually to suit your needs. To make
adjustments to the armrest angle you will need two 13mm
spanners (not provided). Lift the arm upwards, you will
note the adjusting bolt. First loosen the locking nut, rotate
the bolt in or out until the required angle is found, lower
the arm and check the angle for comfort; re-adjust as
necessary. Finally tighten the locking nut.
Warning: When lowering the arm make certain clothing or
fingers are not positioned under it.
The seat as fitted to your Companion Scooter, has a fold down
backrest. The seat has four height positions. Your Freerider
dealer will position the seat to allow you the most comfortable
driving position.
Your Companion seat has a separate panel at the rear which can
cover the gap between the backrest and the seat cushion (fig 4).
The panel is stored under the backrest storage pouch, by
pulling the panel downwards it can be fastened at the bottom
via velcro® type fastenings. Please note the backrest cannot be
folded down with the panel attached.
4. Seat Height Adjustment: You may need to alter the seat
height setting at a later date, please follow these
1. Remove your seat from the Scooter by lifting the seat
locking lever and lifting the seat clear of the vehicle (see
Fig 1). Note your seat for safety reasons can only be
removed when it is turned 90˚ to the right or left from
the straight ahead driving position. Please take care
when lifting heavy weights. Place your seat on a soft
clean work area.
2. With the aid of a 17mm spanner (not supplied) loosen
the 10mm seat clamp fixing bolt (see Fig 6).
3. Remove the 10mm fixing bolt and reposition the bolt
into one of the four preferred location holes of the seat
mounting tube (see Fig 6).
4. Re-tighten the 10mm fixing bolt. Refit the seat onto
your Companion Scooter.
Warning: Do not have the seat set too high, you must
be able to place both feet firmly on the Scooter’s floor
area. Stability will be reduced the higher your seat is
set on the mounting tube. Always take great care
when cornering, lean into the corner to achieve the
best stability from your Scooter.
The handlebar of your Companion is designed to allow you to
position it in a comfortable driving position. It can be locked
into numerous positions or unlocked to move freely for
The handlebar lock is operated by a black lever positioned on
the right hand side of the handlebar (see Fig 7, page 8). To
release the handlebar from a locked position pull the black lever
upwards, the handlebar will now move freely, but under mild
Warning: Always make certain the handlebar locking lever is
fully down and the handlebar is securely clamped onto the
chrome support plates before driving your Scooter. To make
service adjustment of this part, refer to the Care and
Maintenance section of this manual.
To lock the handlebar into a comfortable driving position,
simply push the black lever downwards until the handlebar is
locked firmly into position.
With the combination of the height adjustment together with
the handlebar movement, you should find a suitably
comfortable driving position.
1. Speed Adjustment Dial: This allows you to pre-select your
desired top speed. The dial is proportional to speed and
can be set anywhere between minimum (‘min’) and
Your controls are located on the handlebar console (see Fig 8
page 8) they are:
maximum (‘max’) increments. Turn the dial knob anticlockwise to minimum for a very gentle operation, and
clockwise towards maximum to increase your speed.
NOTE: When attempting to climb obstacles, you will need
to set the dial to a high setting. Remember the higher
position you set your speed dial to, the faster your Scooter
will travel.
2. Horn Buttons: (yellow). Sounds a polite warning signal.
3. On-Off Power Switch: Located at the lower right side of
the control console. Insert the key and turn clockwise. You
will note after a second the needle on the battery state
indicator moves towards the green sector and the green
status light illuminates. Your Companion is now ready to
drive. To switch off your machine turn the key anticlockwise. Remove the key when your vehicle is left
unattended. Do not attach heavy additional keys to your
key ring, the weight can damage the switch unit.
Battery Condition
Caution: Do Not switch to ‘off’ when your Companion is
moving. Failure to observe this warning will result in the motor
brake being applied suddenly and placing you in a dangerous
You should only switch ‘off’ when in motion in the case of
an emergency. Continual use in this mode may cause undue
stress to the drive system and damage the main electronic
speed control unit.
Be extremely cautious on slopes. Sit upright in your seat or
your machine could become less stable.
Sleep Time: When you rest your Companion Scooter with the
electronics switched ‘on’ you are using valuable battery power.
Your Companion Scooter will automatically go into a sleep
mode to preserve battery energy after approximately 15
minutes, the battery indicator and green status light goes off. To
start your Scooter again simply switch the key switch to ‘off’
and back to ‘on’ again, your Scooter is now ready to go.
Adjustment Dial
Power Switch
5. Battery Condition Indicator: Located at the top of your
console. When your Scooter is switched on, the needles on
the gauge will move across the scale from the left ‘red’
sector towards the ‘green’ sector, indicating the state of
charge in your batteries. As the power is used up in your
batteries the needle will move towards the red sector
indicating the state of charge at that precise time. When the
needle is fully over to the right (green sector), the batteries
are fully charged. When the needle falls towards the red
sector your batteries are losing power, but you will still have
power to spare. When the needle falls into the red sector
your batteries are low in power and need to be re-charged,
although you will still have approximately half-an-hours
normal flat pavement driving in reserve. It is not
recommended to use this power regularly as it will shorten
battery life. It is wise to re-charge your batteries when the
needle enters the red zone (see Batteries and Battery
Charging section of this manual). NOTE: When driving up a
slope or similar obstacle your Companion’s motor will be
working hard, the battery gauge will move into the red
sector, it will return towards the green sector once the load
on your motor is reduced, this does not indicate low
4. Status Light: When you turn your Companion Scooter on,
the green light on your console will illuminate at a constant
rate. The status light is connected to a very sophisticated
diagnostic system which can identify faults which could
occur on the main speed control system or some other part
of your Scooter’s electronic drive system. For instance if
your batteries run low in power, the status light will flash
slowly at one flash a second; this indicates your batteries
need recharging.
If you notice the status light flashing at two flashes per second,
you are being notified that the battery voltage is too low and
you must stop using your Scooter at the earliest opportunity.
Your status light has nine similar flashing diagnostic signals,
reference to these diagnostic codes is found under ‘Fault
Finding’ at the rear of this manual.
Note : Your approved Freerider distributor can modify your
vehicle for left-hand forward operation use.
Located under the handlebar grips (Fig 9). Your speed for
forwards and reverse motion and braking is controlled here.
The right thumb lever moves your Companion in a forwards
direction and also controls the rate of speed by the
proportional amount of pressure applied. The left thumb lever
moves the Companion in a reverse direction and controls the
rate of speed by the pressure applied. The lever when released
will return itself, and you will gently stop.
Warning: If you are not an accomplished outdoors powered
vehicle driver, we strongly recommend that you first practice in
an open, safe area, free from traffic, preferably with a companion
who can assist you.
You will note that you can obtain the reverse of this procedure
by pulling the levers backwards with your thumb.
Warning: Do not hang bags etc over the steering handlebars
which could interfere with the movement of your control lever.
Failure to observe this warning could put you in a dangerous
If for reasons of convenience, you require to push your
Companion Scooter for a short distance, the drive system
can be put into ‘freewheel mode’. This will allow your
Companion to roll freely.
The freewheel device is a red handled lever located at the
top, rear right hand side of your Scooter (Fig 10). Access is
available from under your seat. To freewheel your Companion
first switch off the power switch located on the Companion’s
control console (Fig 8). Push forward the red handled lever
(Fig 10) until a distinct click is felt (disengage). You can now
push your Companion with ease. Please note, in this mode
with the power switch in the off position, the braking safety
system is automatically activated when the Scooter is pushed
quicker than a slow walking speed.
FIG 10
your Companion will now drive under motor power again.
Warning: Always check that the freewheel device is in the
drive position before attempting to drive your Scooter after
it has been left unattended for a period of time. Failure to
observe this warning may result in an accident.
By switching on the console power switch at this stage you
will introduce some heavy motor braking, you will note the
green status light on your console is now flashing five times.
This indicates that your Companion is in a freewheel mode
and you cannot drive your Scooter. Note, the quicker you
push your Scooter the heavier the brake will be applied.
General note: If you are able to push your Freerider
Companion the drive system is disconnected. Do not
attempt to drive your Scooter. Please check once again the
afore mentioned procedure for re-engaging the drive.
To re-engage the drive system, simply pull backwards on the
red handled lever until a distinct click is felt (engage).
Switch the power switch on your console off and then on,
the green status light will be fully illuminated and you will
be able to drive your Companion once again.
Warning: If your batteries are disconnected from your
Scooter there will be no brake function in the freewheel
mode. Do not leave your Scooter unattended in this
situation as it could roll away causing damage to other
parties or property. Always re-engage the drive system when
left unattended.
Warning: Do not sit on your Companion Scooter with the
freewheel device in the disengage position. Your
Companion Scooter has limited braking and will not drive
in this mode, the green status light on your console will
flash five times.
Yellow warning notice label
situated on your rear cover
located under your seat.
Warning: If your Companion Scooter is in the freewheel
mode when you turn on your power key switch and depress
your forward - reverse lever, you will not be able to move
under motor power. Dismount and re-engage the drive
system by pulling backwards on the red handled lever
(engage). Remount your Scooter, switch the power switch
off and on again until the green status light fully illuminated,
Please take extreme care
Warning: It is critical that the pressure in the pneumatic tyres
is maintained at 30 p.s.i. (210 kpa) at all times. Failure to
observe this warning may result in a serious failure of the tyre
or wheel, causing serious personal injury and/or damage to
your Scooter.
Warning: Do not attempt to operate your new Companion
Scooter for the first time without completely reading and
understanding all of the facts in this Users Instruction
Warning: Do not carry passengers on your Companion. Your
Scooter is designed for a single occupant which complies with
legal requirements for pavement vehicles. Carrying passengers
on your Scooter may result in personal injury and/or property
Your Companion Scooter is a state-of-the-art device
designed to enhance and increase your mobility. Freerider
provides a range of Scooters to best suit the individual
needs and circumstance of the Scooter user.
Please be aware that the final selection and purchasing
decision regarding the model of Scooter to be used is the
responsibility of the Scooter user who is capable of making
such a decision with assistance from his/her healthcare
professional (i.e. medical doctor, physical therapist etc.)
Your Companion Scooter is designed for a maximum user
weight limit of 114kg (252lbs)(18 stone).
Warning: Exceeding the weight limit will void your warranty
and may result in personal injury and damage to your scooter.
Freerider will not be held responsible for injuries and/or
property damage resulting from failure to observe these weight
limitations. Please also remember when carrying heavy objects
that this will increase your total weight and may make your
Scooter unstable.
The contents of this Users Instruction Manual are based on
the expectation that the mobility device expert has properly
fitted the Scooter to the user and has assisted the
prescribing healthcare professional and/or the authorised
Freerider Distributor in the instruction process for the safe
use of the scooter.
There are certain situations, including some medical
conditions, where the Scooter user will need to practice
operating the Companion in the presence of a trained
attendant. A trained attendant can be defined as a family
member or care professional specially trained in assisting a
Scooter user in various daily living activities.
When you begin to use your Companion Scooter, you will
probably encounter situations in which you will need some
practice. Simply take your time and you will soon become
confident and in control as you manoeuvre through doorways,
on and off elevators, up and down ramps and over moderate
terrain. Below are some tips, precautions and other safety
measures that will help you to become accustomed to the safe
operation of your Companion Scooter.
Your Companion Scooter is fitted with a number of “Safety
Warning Instruction” label (see page 13).
These labels communicate important warnings or instructions Please familiarise yourself with their location.
Excessively high cornering speeds can create the possibility of
tipping. Factors which affect the possibility of tipping include,
but are not limited to, cornering speed, steering angle (how
sharply you are turning), uneven surfaces, inclined surfaces
(such as heavily cambered pavements), riding from an area of
low traction to an area of high traction (such as passing from
grass areas to a paved area - especially at high speed while
turning), and abrupt directional changes. Do not corner at high
speed! If you feel that you may tip over in a corner, reduce
your speed and steering angle to prevent your Scooter from
Get to know the feel of your Companion Scooter and it’s
capabilities. Freerider recommends that you perform a safety
check before each use to make certain your Scooter operates
smoothly and safely. For details on how to perform these
necessary inspections, see the Care and Maintenance section
of this manual. Perform the following inspection prior to using
your Companion Scooter.
Check tyre inflation, maintain at 30 p.s.i. (210 kpa)
Check all battery connections, make certain they are
serviceable and not corroded.
Check front basket is fitted correctly.
Check batteries have been fully charged.
Check operation of brakes.
Warning: When cornering sharply, reduce your speed. When
using your Companion at higher speeds, anticipate changes in
the road surface. This will greatly reduce the possibility of a tip
or fall. To avoid personal injury or property damage, always
exercise common sense when cornering.
Your Companion Scooter must be driven with due care and
compliance with the Road Traffic Acts and conditions of the
Highway Code. Always obey all local pedestrian traffic rules.
Wait until your path is clear of traffic, and then proceed with
extreme caution. Note: Always wear light or illuminating
clothing when driving your Scooter. Be aware that it may be
difficult for traffic to see you when you are seated on your
Scooter. Only drive your Scooter on the road when a public
pavement is not available (i.e. in the countryside) or when
crossing the roadway from one pavement to another.
Warning: Your Companion Scooter has not been designed for
operation on public streets and roads. It is designed for
operation on pedestrian pavements and traffic free shopping
Your Companion Scooter is equipped with two powerful brake
1. Regenerative: Uses the electricity generated in your
Companions drive motor to rapidly slow your Scooter
when the thumb direction lever (wig-wag lever) is returned
to the centre (zero drive) stop position; and
2. Electric/Mechanical Disc Park Brake: Located on the end of
your drive motor it activates mechanically after the
regenerative brake slows your Scooter to a near stop, or
when power is removed from the drive system for any
reason, as in the case of switching your machine off!
Although it is not a legal requirement for accident insurance
cover (third party), it is a sensible precaution. Your Freerider
Authorised Agent will be able to give you details of specialist
insurance companies or you own insurance company will be
able to advise you.
Brake engagement is far more abrupt at higher speeds. It is
important that you anticipate when the brakes will engage and
that you are braced for the resulting deceleration.
Warning: Your Scooter can decelerate very quickly. Do not
decelerate or turn abruptly when travelling at high speed
unless absolutely necessary. If it is necessary to decelerate or
turn abruptly when driving at high speed, brace yourself by
gripping the steering handlebar tightly and positioning your
feet firmly on the floorboard. Users who cannot grip the
handlebar tightly and/or place their feet firmly against the
footboard should avoid deceleration from or turning abruptly
at high speed, and therefore should avoid travelling at high
speed. Failure to observe this warning could result in serious
personal injury and property damage. Always brace yourself
firmly when decelerating your Companion Scooter.
Warning: Freerider recommends that you do not operate your
Companion Scooter in icy or slippery conditions or on salted
surfaces i.e. Roads and Pavements etc. Such use may result in
accident, personal injury or adversely affect the performance
and safety of your Scooter.
Warning: Freerider recommends that you do not expose your
Scooter to any type of heavy moisture at any time i.e. rain,
snow or power washer. Such exposure can damage your
Scooter. Never drive through deep water or expose your
Scooter to sea water. Do not operate your Scooter if it has
been exposed to heavy moisture until it has been thoroughly
dried out.
Never drive down slopes at full speed, always adjust your
speed to the driving condition and allow for gradual descents
on inclines.
Your Scooter is equipped with a manual freewheel device for
convenience when you need to push it. See the Freewheeling
your Companion section on page 9 of this manual.
Your Companion Scooter is designed to provide optimum
stability under normal driving conditions i.e. dry, level surfaces
composed of concrete or asphalt. However Freerider
recognises that there will be times when you will encounter
other surfaces such as packed soil, grass and gravel. These
surfaces may not be sound and fail to give good traction,
caution should be considered before driving on this type of
surface to prevent stability problems resulting in injury or
damage to your Scooter.
Warning: Do not use your Scooter in the freewheel mode
without an attendant present. Personal injury may result.
Warning: Do not attempt to personally disengage your Scooter
in the freewheel mode while seated on it. Personal injury may
result. Ask an attendant for assistance if necessary.
Warning: Do not place your Scooter in freewheel mode while
on an incline. The Scooter could roll uncontrollably on its
own, causing personal injury.
Reduce your Scooters speed when driving on uneven
terrain or soft surfaces.
Avoid long and unsafe grass that can become tangles in the
running gear or may hide debris and holes.
Avoid snow, this can quickly build up around your wheels.
If your Scooter is equipped with pneumatic tyres, you should
check their condition on a daily basis. Have the tyre pressure
checked and if necessary inflated to 30 p.s.i. (210 kpa) at
least once a week. Properly inflated tyres will help ensure a
smooth, stable ride with minimum rolling resistance for your
motor, it will also prolong the tyre’s life and resistance to
Avoid loosely packed sand and gravel.
If you feel unsure about a driving surface, please anticipate
and avoid that surface.
Warning: Always inflate your tyres from a regulated air source.
Over inflation from an unregulated air source could over
inflate your tyres resulting in “blow out” or personal injury. It
is critically important that pneumatic tyres are inflated to 30
p.s.i. (210 kpa). Do not over inflate your tyres to the
maximum inflation pressure of 50 p.s.i. (350 kpa) indicated
on the tyre cover, failure to observe this warning could damage
your Scooter wheels.
Warning: Avoid putting weight onto the steering handlebars,
such use may cause the Scooter to tip and cause personal
injury and/or damage to the Scooter.
Freerider has designed your Companion Scooter to provide
maximum mobility. A range of accessories are available from
Authorised Freerider Agents, to further customise your
Scooter needs. However, under no circumstances should you
modify, add, remove or disable any feature, part or function of
your machine. Warning: Failure to observe this warning may
result in personal injury and/or damage to your Scooter.
Warning: Avoid putting all of your weight onto the footboard,
such use may cause the Scooter to tip and cause personal
Currently there are no standards approved for “tie down”
systems in a moving vehicle of any type to transport a person
while seated in a Scooter.
Although your Scooter may be equipped with a positioning
belt *, this is not designed to provide proper restraint during
motor vehicle movements.
Anyone travelling in a motor vehicle should be properly
secured in the motor vehicle seat with a safety belt fastened
More and more modern buildings are designed with disability
access in mind. Ramps have specified percentage of inclination,
designed for easy and safe access. Some ramps may have
turning switchbacks (180 degree turns) that require you to
have good cornering skills on your Scooter.
Warning: Do not sit on your Scooter while it is in a moving
vehicle. Personal injury may result. Warning: Always make
certain that your Companion is properly secured when being
transported. Failure to comply may result in personal injury
and/or damage to your Scooter.
Proceed with extreme caution as you approach the
downgrade of a ramp or other incline, sit right back in
your seat, brace your arms on the handlebars and your feet
on the floorboard
Take a wide arc with your Companion’s front wheel around
Your authorised Freerider Agent, therapist and other healthcare
professionals are responsible for determining your requirement
for a positioning belt in order to operate your Scooter safely.
tight corners, your rear wheels will follow preventing you
from cutting the corner short and bumping or getting hung
up on raised kerbs.
Warning: If you require a positioning belt to safely operate
your Scooter, make certain it is adjusted and fastened securely.
Serious personal injury may result if you fall from your
When descending an incline keep your speed adjustment
set to the slowest speed setting to ensure a safely
controlled descent and driving in a forward direction
only. If your Scooter descent is quicker than you
anticipated allow the Scooter to completely stop, then
progress at a slower speed setting. Warning: Never drive
down an incline at full speed.
Getting on and off your Scooter requires a good sense of
balance. Please observe the following tips when getting on or
off your Scooter:
When climbing an incline, try to keep your Scooter
moving, if you must stop, start up again slowly and then
accelerate smoothly with caution. Avoid sudden stop
starts, lean forward towards your handlebars to increase
stability and prevent rearward tipping.
Make certain your Companion Scooter is switched off at
the power switch, and the power key is removed.
Ensure your Companion is not in the freewheel mode (see
page 9 - Freewheeling your Companion)
Warning: When climbing an incline, do not zig-zag or drive at
an angle up the face of the incline. Drive your Scooter
smoothly up the incline without stopping, this greatly reduces
the possibility of a tip or fall.
Make certain the seat and handlebars are locked firmly into
The seat armrests can be lifted up to make access easier.
Make certain you do not attempt to drive with the armrests
Warning: You should not travel over a potentially hazardous
incline i.e. areas covered with ice or snow, cut grass or wet
leaves or any unstable surface.
Warning: Do not overload your Scooter at the rear when
climbing an incline. Always lean forward to provide the best
stability and prevent rearward tipping.
Warning: Position yourself as far back into the Scooter seat as
possible to prevent tipping and causing injury.
Warning: Avoid using the armrests for weight bearing
purposes, such use may cause the Scooter to tip and cause
personal injury and/or damage to the Scooter.
Warning: Any attempt to climb or descend an incline steeper
than shown in the Scooter Specification at the rear of this
manual may put your Scooter in an unstable position and
cause it to tip, resulting in personal injury.
Never remove the anti-tip wheels of your Scooter, they are an
important part of your Scooters design. See also Control on
an Incline page 15.
8 degrees maximum incline
Warning: If you anticipate being seated in a stationary position
for an extended period of time turn off the power key switch,
this will prevent unexpected motion due to inadvertent
movement of the direction control (wig-wag) lever. Failure to
observe this warning may result in personal injury.
In time when your Scooter becomes unusable it must be
disposed of in accordance with the laws implemented at that
time. For further information regarding the recycling
arrangements for this type of vehicle and its batteries, contact
your local authority or government department, details of this
can be found in your telephone directory.
6 degrees maximum incline
Warning: Scooters are not designed to travel up or down
stairs or escalators. Always use an elevator. Failure to observe
this warning may result in injury to yourself and others and
damage your Scooter.
The following labels are positioned on your Companion, they communicate
important warnings or instructions regarding the safe operation of you scooter Please familiarise yourself with their location.
Located under the rear of
you seat and next to the
charging socket
Located on the handlebar cover
Located at the
right hand, top
rear cover of
Control console label
Located on front wheel chassis member
Located on the top leftside of the rear cover (under
seat). Circuit breaker accessed through hole in rear cover
Located on the top of the Scooter’s rear cover
(under seat)
Data serial plate located on front
chassis cross member
Wiring diagram for batteries located under
battery cover
Warning: Please take care not to have your thumb on the
forward/reverse control lever when you switch ‘on’ your
Companion; this will result in your machine going into a
fault mode. Switch ‘off’ then ‘on’ again to clear the fault.
Warning: If your Companion has been adapted for left
hand, forward operation then this procedure will be
reversed: i.e. pressing with the left thumb for forward
direction and the right thumb for reverse direction.
Warning: If your Companion has been converted with a
“Delta” type control system, please refer to the separate
instructions provided with this accessory (see also page
37 of this manual)
Always switch off your Scooter before dismounting. Locate
the seat lever and pull up. Now you can swing the seat
away, lock it, and ease yourself onto your feet.
Warning: If you are not an accomplished outdoors mobility
product driver, we strongly recommend that you first
practice in an open area, free from traffic and preferably
with an attendant who can assist you.
If you prefer you can swing the armrests back to allow you
to pivot on your seat and then ease yourself onto your feet.
Caution: Do not use the handlebars as a crutch to lever
yourself out of your seat. Failure to observe this warning
may damage the handlebar mechanism and make the Scooter
For your first drive make certain that you and your new
Companion Scooter are on a level surface. Put the power
on/off key into its slot, but leave it turned off. Stand behind
the Companion’s seat, and reach down to the ‘Seat Lock
Lever’. It will be on the left side directly under the armrest.
Grasp the ‘black’ knob on the lever and pull up, releasing the
Seat (Fig 11). It will now turn easily to meet you. If need be,
you can lock the seat into position to make it steady before
you sit down. You can also lift up the armrest to assist this
procedure. Seat yourself and swing the seat to face the
handlebars. Make sure you are straight, then release the
spring assisted lever, making certain that it locks your seat
firmly in position.
If you need to park and leave your Freerider Companion,
simply remove your key. This will keep the brake on and
make your Scooter more difficult to move. It is best to leave
it in sight of someone like a store assistant etc. who can
watch it for you. Another precaution is to note your serial
number and the date of purchase.
Your serial number can be found on a plate attached to the
front cross member located under the body cover.
Next, turn the ‘Speed Adjustment Dial’ to minimum (min),
and turn the ‘on/off’ key to ‘on’(Fig 8, page 8). (The
battery state indicator will move and the green status light
will illuminate). Gently press the right thumb control lever
(Fig 9, page 9) to start you in a forward direction. To stop
simply release the lever, the brakes will be automatically
Make certain you are comfortably seated on your
Companion and both armrests are down. Ensure that the
‘Speed Adjustment Dial’ (Fig 8, page 8) is turned to
minimum for your first drive. When you have become more
confident you can increase the setting to a higher speed.
Push the right ‘Thumb Lever Control’ (Fig 9, page 9), as
described earlier. You will very gently move forwards.
Release the lever, and you will gently stop. Practice these
two basic functions until you get used to them.
Steering the Companion is easy and logical by turning the
handle bars in the direction you wish to manoeuvre. Be sure
to remember to give a wide clearance when turning so that
the rear wheels follow the path of the front one, instead of
cutting short.
Cutting short on pavement corners or ‘cut outs’ can mean
that a back wheel will go off the pavement, causing a
stability problem. Avoid this at all times by steering an
exaggerated wide arc around the obstacle.
FIG 11
If you must steer in a tight spot, such as entering a doorway
or when turning around, stop, turn the handlebars to where
you want to go, then apply the power gently. This will make
the Companion turn sharply. It will still go gently, and with
complete stability. Practice in an open area, until you are
More and more buildings have ramps for wheelchair access.
Some have a change of direction in the middle, and good
cornering is required.
Make a wide manoeuvre with your front wheel around tight
corners, so that your back wheels follow a wide arc to stay
clear of the corner.
Reversing requires attention. Be sure your ‘Speed Adjustment
Dial’ is turned to minimum before you reverse (Fig 8, page8).
Push the left thumb reverse control lever (Fig 9, page 9).
Remember, when you reverse you have to steer in the
opposite direction to the way you want to go. Practice is
required here, again use that open space. Please note as a
safety requirement reverse speed is half of forward speed.
Note: If your Companion is set up for left forward driving
the afore mentioned description is reversed.
If you stop while facing uphill, the automatic parking brake
will hold you safe. To start again, slowly push the forward
direction lever, the parking brake will release and you will
start to move.
When you approach an incline, it is best to lean forward,
(Fig 13). This moves the centre of gravity of your Companion
towards the front of the Scooter for improved stability.
REMEMBER: If it is a tight turn, turn your steering column
before applying power. Steer wide of all corners and
obstacles, please move slowly and with care.
When going down an incline, keep your speed slow. This will
keep you in a safely controlled descent. It is best to lean
backwards, this moves the centre of gravity of your
Companion towards the rear of the scooter for improved
stability. If you wish to stop completely, release the control
lever, and you will come to a gentle stop, avoid sudden stop
Warning: Do not turn your ‘on-off’ power key switch to
the ‘off’ position when your Companion is in motion,
failure to observe this warning may irreparably damage the
main electronic speed control unit or drive transmission.
Always first slow your Companion down to a stationery
position before you switch your Scooter off.
Warning: Do not exceed the incline guidelines or any other
specifications presented in this manual.
When you start using your Companion you will meet some
obstacles that will require some practice to drive through
Stationery obstacles (steps, kerbs etc) must be avoided where
possible. Your Companion has small wheels and a ground
clearance of 4.0cm. Proceed with extreme caution when
driving near raised surfaces, unprotected ledges and/or dropoffs such as kerbs, porches, stairs etc.
Here are some common problems, with tips that will help
you master them quickly. You will soon be in control through
doors and up and down ramps with surprising ease by
following these tips.
Approach an unfamiliar door slowly, sizing it up. Does it have
a knob or push bar? Does it open toward you or away? Think
in terms of using the power of the Companion to do the
work for you! You need not strain.
Hold the doorknob or bar in one hand and apply power with
the other hand. (Remember that you can drive forwards by
using your left thumb to move the wig-wag lever towards
you.) If the door is self closing, you can go through, allowing
the door to close behind you, if you go quickly enough. If
not, just stop when you’re clear of the door and push it
FIG 12
FIGURE 12 : Normal driving position
If the door opens toward you, hold the knob or bar with one
hand and gently let the reverse power do the work. When the
door is open wide enough, go ahead quickly, leaving the hand
on the door to keep it free of the Scooter and letting go as
you pass the doorjamb. It is an easy technique. Practice makes
perfect. Remember - your Companion can do the work
without wearing you out!
Going through doors, with the back wheels: If you’re not
moving, your rear wheel is probably caught. Reverse and try
again. Take your time - relax - enjoy yourself.
FIG 13
FIGURE 13 : Increased stability driving position
Most new pavements have wheelchair access ramps at
intersections, use these at all times. Plan your route where
possible to avoid poor and uneven surfaces. Do not attempt
to ride up or down kerbs as you may ground your Scooter
and damage it’s construction.
Care must be taken when attempting to drive over soft
surfaces such as those found in parks etc. The surface may
look level, but this can be deceiving and hidden dangers may
make your Companion become unstable or grounded. Avoid
unkept grass, loose deep gravel or sand, do not exceed the
capabilities of your Scooter.
Anti-tipping wheels
FIG 14
Always have an attendant to assist you in circumstances where
you are not certain of the terrain. Always anticipate and think
Do not attempt to turn when negotiating an incline, only turn
when all wheels are fully on or off the incline; failure to
observe this warning could result in the machine becoming
unstable and toppling over.
Caution: Because of the power of your Freerider Companion,
you will be able to climb inclines. But the maximum safe gradient
limit is 8 degrees. The reason for this is to ensure good stability.
Always lean forward when ascending an incline and backwards
when decending an incline. This will enable you to maintain
good stability and will eliminate any chance of an upset.
Always have the anti-tipping wheels fitted to your machine
(Fig 14) when climbing angles or obstacles. Always avoid
turning on slopes or climbing kerbs.
Never attempt to drive beyond the design capability of your
Freerider Companion. Observe weather conditions. Tyres can
slip on wet or icy surfaces.
PLEASE NOTE: The rear stability of your Scooter is
dependent on a number of factors which you should
consider before attempting to climb an incline or other
obstacle: (a) your height; (b) the height of your seat;
(c) your weight and (d) the angle of the incline you are
attempting to climb. All of these factors can affect the rear
stability of your Freerider Companion Scooter. If you are
unsure of your capability to climb an obstacle, then try
another route - always think ‘safety first’.
Please take care and be safe
Always make certain that your Companion is in full working
order before attempting to drive.
i.e. During or after a thunderstorm.
Whether it is a for a holiday, a day out to visit family or
friends, or a trip to the shops, your Companion can be taken
along too.
Depending on the size or model of your car you will be able
to load your Companion in one of the following methods.
pictured in a VW Golf
1. With the aid of a car hoist. Your dealer will be able to
advise on suitable equipment.
2. With the aid of ramps. Ramps will aid you to drive your
Companion Scooter straight into a people carrier or
estate car. If the rear opening is low you may have to
remove your Companion seat and lower the handlebars.
3. With the seat and batteries removed to reduce weight, lift
the scooter in one piece into a small hatchback or estate
car (see fig 15).
4. If your car is small or has a conventional boot, your
Companion can be dismantled into six basic parts (fig 30
page 19)
FIG 15
To enable your Companion Scooter to be carried in a
suitable estate or hatchback car (see fig 15), follow these
simple instructions for dismantling your scooter. This
procedure can be carried out quickly and without tools.
Please Note: Your two batteries are supplied in carrying
holders. These will be fitted to your batteries by your
Freerider Agent. (Your battery packs are temporarily
secured to the scooters chassis for initial transportation by
two black securing straps. Please remove these before
driving your scooter). Do not attempt to lift batteries
without these carrying holders fitted. Always use two
hands to safely lift your batteries. If your batteries do not
have these lifting holders fitted, you will find them packed
into your front basket.
FIG 18
Fitting is as follows:
1. Lay each battery on a soft non-metallic surface. Fit the
battery connection cable supplied to the battery using a
nut, washer and bolt. The red positive (+) cable is
attached to the “+” positive terminal (marked in red on
some battery models). The black negative (-) cable is
attached to the “-” negative terminal (marked in black
on some battery models) see fig 16.
FIG 19
Warning: The batteries nut and bolt must be fastened tightly
onto the terminal and covered with the red and black plastic
terminal protection covers. Failure to observe this warning
could result in poor electrical connections and place you in
a dangerous situation.
3. Place the battery connector through the hole in the
holders covering flap (fig 18).
2. Slide the battery into the carrying holder with the
battery terminals and connecting cable facing the opening
(fig 17).
Repeat this procedure for each battery.
4. Close the flap over the carrying holder making a tight fit
onto the Velcro® seal (fig 19).
Your batteries are positioned under the black body cover
located under your seat. The two battery holders are
secured to the scooter frame by the velcro® adhesive
technique see fig 20 and 21.
FIG 16
FIG 20
FIG 17
FIG 21
Drive your Companion close to the vehicle into which you
are about to load it. You may need some assistance to lift
the components once your machine is dismantled.
1. Switch off your scooter. First remove the seat by
releasing the ‘black’ locking lever. Rotate the seat 90˚
to the right or left, lift the seat upwards slightly
twisting. This will release it from its mounting tube
(Fig 1, page 6).
2. Lift the black battery cover positioned to the rear of
your foot mat (fig 22). This is located by four lugs top
and bottom which clip into the plastic body panels.
FIG 24
3. Battery Plugs: Disconnect the two ‘black’ shrouded
battery plugs by pressing the side latch and gently
pulling apart. These plugs are polarised and can only be
fitted together one way. Do not force together when reassembling (Fig 23).
4. Carefully lift up each battery pack with the black strap
provided. Use two hands for this operation, one on the
strap and one to steady the battery (Fig 24).
Note: Make certain that the battery carry pack is fastened
tightly prior to lifting the battery. Place the batteries on a
firm and safe surface. Your batteries are sealed and cannot
spill if tipped over. Always carry the batteries upright.
FIG 25
5. Lift the front wire basket from the mounting bracket on
the handlebar cover, you will note this mounts on three
clips (Fig 25).
Warning: Do not place metal objects over open battery
terminals. BEWARE of short circuits. Make certain the
terminals are covered by the red and black plastic protectors
at all times.
6. Lower the handlebars by releasing the locking lever
(Fig 7, page 8). The handlebar will rest on the floor
mat. Note place a soft piece of material under the
painted console for protection.
7. Electric Plugs: Disconnect the 6 pin ‘white’ connector
(Fig 26, page 19) by squeezing the small latch and
carefully pulling apart. This connector is polarised and
can only be re-connected together one way. Note the
locating lugs on the connector, do not force these
connectors together when refitting.
8. Locking Mechanism : The front and rear chassis
components are locked into position with a spring loaded
pin (fig 27, page 19). The spring loaded pin locates into a
hole in the rear of the front chassis unit preventing the two
chassis components from lifting apart during driving. To
unlock the two chassis parts rotate the locking mechanism
knob in an anti-clockwise direction indicated by the “
loosen’ arrow. Turn the knob approximately four full turns
until you can lift it upwards against the spring pressure.
FIG 22
9. Lower the handlebars by releasing the handle bar lock
(see fig 7 page 8). with the handlebars positioned in the
straight ahead position, place the steering locking pin (fig 28,
page 19) through the front location hole. The handle bars
are now prevented from swinging during transportation.
Warning: You must never attempt to drive your Companion
Scooter with the steering pin fitted. Failure to observe this
warning will put you in a dangerous situation.
10.You are now ready to separate the two halves of your
Companion. Warning: Before you carry out this operation,
have you remembered to unfasten the electrical connectors?
Failure to observe this warning could result in unnecessary
FIG 23
Your Companion is now dismantled into six basic parts (fig 30).
You can now load your Companion Scooter into your car
(see fig 15, page 16)
Caution: Protect clothing when lifting Scooter parts, some
components may have lubricating fluids on their surfaces.
Work out the best position to stow each part of your machine,
this will vary with different car designs. An old blanket can be
used to stop the various parts rubbing against each other.
It is good practice to stand batteries upright and locate them
so they do not move and touch the battery posts on any metal
framework. Your Companion will increase the load in your car,
please remember this and adjust your driving to suit this
FIG 26
Note: In some small cars the seat my meed to be stowed on
the rear seat of the vehicle. Use the cars safety belt to secure
the seat in position.
Caution: The body mouldings on your Companion have not
been designed for lifting your machine. Use the firm metal
lifting handles only.
Warning: Take care when lifting heavy parts. If in doubt always
seek assistance when lifting parts into or out of your vehicle.
FIG 27
When using access ramps to load your Companion into a car,
always keep your body clear of your scooter to prevent
entrapment. Never ride your scooter when loading it into a
vehicle, failure to observe this warning could put you into a
dangerous situation.
Always make certain your scooter and any ancillary parts are
correctly tied down in the carrying vehicle to prevent
movement during acceleration and braking. Most modern cars
have anchor points in the floor for this procedure.
Remember you have increased the load in your car, please take
account of this and modify your driving accordingly.
Warning: Always make certain that your scooter is stored in
the carrying vehicle with the ‘Freewheel’ system in the engaged
position (see page 9).
FIG 28
FIG 29
Carefully separate the two halves of your Companion (fig 29)
by pulling upwards on the release mechanism knob (fig 27) and
tilting backwards the rear chassis. Lift the front chassis upwards
with the aid of the ‘C’ handle, until the front chassis is
completely separated from the rear chassis.
FIG 30
1 The Seat.
4 Rear Chassis Powered Unit.
2 The Batteries.
5 Steering Platform Chassis.
3 The Basket.
6 Battery Cover.
R E - A S S E M B L I N G Y O U R C O M PA N I O N
4. Lock the two chassis sections together by pushing forward
on the seat mounting post, this allows the rear support leg
to pivot upwards under spring pressure and the two
chassis sections lock together. You will note the locking
mechanism knob moves up and down during this
operation with an audible “click”.
Your Companion is very easy to re-assemble once you reach
your destination. To re-assemble, follow the preceding
procedure in reverse order, noting the following.
1. When re-assembling the front and rear sections of your
Companion, make certain you are on firm, level ground.
Place the front and rear chassis units close together with the
round tube of the front steering section facing the ‘U’
shaped channel of the rear motive unit (see fig 29, page 19)
Warning: Keep hands clear of any ‘pinch’ points during this
operation. Failure to observe this warning could put you into
a dangerous situation.
5. The front and rear chassis parts can now be fully locked
together by rotating the locking mechanism (see fig 27,
page 19) in a clockwise direction indicated by the
“tighten” arrow. Fully tighten the locking mechanism
(approximately four full turns) until the locking pin is fully
located. Pull backwards and forwards on the seat
mounting post to determine that the two chassis parts are
correctly located together, no movement in the two chassis
parts should be found.
2. Pivot the rear chassis unit backwards onto the anti-tipping
wheels and pull down the central support leg (fig 31),
lower the rear chassis onto the support leg.
Warning: Do not pivot the rear chassis backwards onto the
plastic body cover, failure to observe this warning will damage
the paint finish.
3. With the aid of the front wheel ‘C’ arch (located behind
the front wheel) and the rear ‘C’ shape handle (located at
the rear of the front steering platform), lift the front
platform and locate it onto the ‘Unshaped channel of the
rear powered unit (fig 32).
Warning: Failure to fully engage the safety pin mechanism
correctly could result in an accident, please take particular care.
6. Connect the white six pin electrical plug together
(see fig 26, page 19). DO NOT FORCE TOGETHER, you
may have connected it the wrong way round.
7. Replace the two batteries onto the chassis making certain
they are correctly located onto the velcro® fastener.
Replace the two battery plugs into their connectors
(see fig 23 page 18).
8. Replace the black battery cover by locating the four lugs
inside the body covers.
9. Remove the handlebar locking pin (see fig 28 page 19)
and replace it into it’s storage location.
10. Replace your seat by following the instructions on page 6
and 7 of this manual.
When you have re-assembled your Companion, switch the
power key to the ‘on’ position. The battery level gauge will
move and the ‘green’ status light will illuminate. This will
indicate that you have re-connected the battery connectors
correctly. If the battery level indicator and status light do not
illuminate then you have not connected the wiring connectors
correctly (see fig 23 page 18 and fig 26 page 19).
FIG 31
Test the drive function of your machine. Does your
Companion move forwards and backwards correctly? If
your Scooter does not drive, the freewheel lever may be in
the ‘disengaged’ position, see section ‘Freewheeling your
Companion’ page 9 in this manual.
Important notice: Your Freerider has been designed for
FIG 32
Now enjoy your Freerider
Your Companion Scooter is equipped with two maintenance
free 12 volt batteries. The batteries are linked together by
wiring cables to supply the electronic system with 24 volts of
Your Companion has a lot of power for a small Scooter.
Keeping it working to its maximum potential means that its
two batteries must be maintained with full power. Nightly
recharging, after use, will help you to give them a longer life
and will ensure your Companion is always ready to go when
you are.
Warning: It is imperative that the two batteries are
connected correctly to prevent a short circuit between the
two batteries.
When first installing the batteries follow these assembly
Your Companion is fitted with two sealed maintenance-free
batteries, especially designed for motive traction use. This
means that you do not have to worry about topping up the
cells. Warning: Do not attempt to remove the safety valves
situated in the top of the battery. Failure to observe this
warning will invalidate your battery guarantee.
1. Connect the red wire of the battery cable to the positive
(+) terminal of the battery, with the screw, nut and washer
provided (see diagram below).
2. Connect the black wire of the battery cable to the negative
(-) terminal of the battery, with the screw, nut and washer
provided (see diagram below).
Your Companion batteries are virtually maintenance-free
because the electrolyte is immobilised in a special form and
therefore will not leak out, even if the battery is accidentally
3. Repeat this procedure on the second battery making certain
the plastic red/black terminal covers are secured over each
terminal (see also page 17)
Because your Freerider batteries are sealed they are more
likely to be accepted for carriage on aircraft. Please consult
your carrier prior to departure, as they will need advance
warning that you wish them to carry batteries.
4. Position each battery onto the Scooter frame as the diagram
below, making certain that the black arrows are positioned
to the front of the Scooter (fig 24, page 18)
5. Secure the two batteries into position with the velcro®®
hold down adhesive technique.
Please note: Each carrier reserves the right not to carry
what may be termed ‘HAZARDOUS CARGO‘. Freerider
cannot be held responsible for their final decision.
6. Connect the two black plugs of the batteries into the two
black sockets of the wiring circuit (fig 23, page 18)
7. Switch on your Scooter, the battery meter will now move to
show the state of charge in the batteries and your Scooter is
ready to drive
8. Switch off your Scooter, fit the battery cover and seat.
Warning: Batteries are heavy, always handle with two hands.
Do not allow metal tools to touch both battery terminals
together, this will cause an electrical short and may damage the
battery and injure you. Make certain the red and black battery
wires are correctly attached to the ‘+’ and ‘-’ terminals as the
diagram below. Failure to observe this warning may cause an
explosion, short circuit, fire or injury to your person.
FIG 33
The battery charger supplied (fig 33), is special to your
Companion and it may not be suitable for any other
powered mobility product. Only use the charger supplied
with your Companion; other makes of charger may
permanently damage your batteries and would invalidate the
5. When the batteries are 90% recharged, the ‘90%
Charged’ indicator light will illuminate (second yellow
light). The charging cycle is complete when the green
‘Charge Complete Light’ illuminates. The four coloured
lights on the front panel of the Charger provide charging
status indication as shown below. It is not necessary to
disconnect your Charger immediately the ‘Charge
Complete’ light illuminates. By leaving the Charger
connected to the batteries and switched on at the mains
you will ensure the batteries are maintained in a fullycharged condition, the Charger will operate in a
‘maintenance’ float charge mode. NOTE: Your
Companion will not drive if the charger is connected.
Your Companion batteries will need to be recharged when
the battery condition indicator gauge located on the
handlebar console (Fig 8 page 8), is reading in the far left
of the green scale or into the red sector. ‘Green’ indicates a
full charge (to the far right), down to half charge (to the far
left of the scale). ‘Red’ indicates that less than half charge is
remaining in the batteries. NOTE: The batteries will have a
longer life if you do not use up all of the battery’s power
and recharge as soon as the battery condition gauge enters
the red sector of the scale, rather than letting it go right
over to the far left of the red scale.
To charge your batteries follow these simple steps:
1. Switch off your Companion and remove the key.
2. Your Charger has two leads exiting from it. One lead has
a 3-pin mains plug fitted to it. The second lead has a 3pin round charging connector on its end. Connect the
round 3-pin charging connector to the 3-pin charge
socket, which is located in the centre rear body cover
and marked “CHARGE” (Fig 34).
Mains On
Bulk Charging
90% Charged
Charge Complete
Depending on the depth of discharge, the minimum time
taken to re-charge serviceable batteries fully will vary from 8
hours up to 12 hours. Please note that recharge time will
vary between the minimum and maximum times indicated
due to the varying states of battery use. Although your
Freerider Companion may be considered ready for use for
short journeys when the third ‘90% Charged’ light
illuminates, at least once per week or prior to a longer
journey leave it charging until the green “Charge Complete’
light illuminates. During periods without use (perhaps
during winter) it is wise to charge batteries monthly.
Charging instructions are also found on the side panel of
your charger and on a separate leaflet (NO.702-60030/1)
supplied within the Charger carton. You will find that the
distance or operating time which your Companion can
travel, will gradually increase over the first few weeks of
use, i.e. running in period.
FIG 34
3. Plug the 3-pin mains plug from the Charger into a
convenient wall socket and switch the wall socket on.
Note: If you need to use an extension lead for your
mains supply, make certain that it is safe and suitable for
the charge current.
Your batteries reach their optimum efficiency after
approximately 12 cycles of discharge and recharge. Please
only use your Scooter for short journeys during the early
days of your batteries life as they need time to condition
themselves for longer periods of operation.
4. The Charger’s red neon mains-on light will now
illuminate continuously, the three remaining neon
indicator lights will flash twice to show a correct
connection has been made; shortly after this the 90%
charge light will flash twice to indicate the charger’s
internal controls are working correctly. In approximately
5 seconds the ‘Bulk-Charging’ light (first yellow light)
will illuminate and the Charger will start to recharge
your batteries. During the bulk charging stage, an
internal fan will be audible. The fan keeps the internal
parts of the charger cool and operates automatically
when required. Do not cover the fan ventilation
Please be patient
Red mains on indicator will
not illuminate when charger
supply switched on.
Mains plug fuse 5A failed.
Charger T1A fuse located inside of case failed.
Charger supply not switched on.
Mains supply not present.
Charger fault.
Replace fuse with identical type.
Replace fuse with identical type.
Switch supply on.
Check supply present with another appliance.
Return Charger for repair.
Indicator lights No.2 (yellow) This indicates that the overall charge timer has
and No.4 (green) flashing
Possible battery fault. Have batteries tested by
Freerider Service Agent.
Indicator light No.4 (green)
Battery voltage is too low for Charger to
operate (below 6 volts in each battery) charger
output inhibited.
Switch off charger and check battery voltage.
Deeply discharged batteries may require
special attention for recovery.
With red indicator light on
and indicator lights Nos 2, 3
& 4 flashing continuously.
Reverse polarity.
No battery connection.
Check battery wiring looms are correctly
connected to positive and negative terminals.
Check battery connecting plugs are in place.
Indicator light No.2 (yellow)
Safety overload protection inside charger has
Possible Charger fault. Switch off Charger.
Return Charger for repair.
1. Disconnect from the mains supply before removing the 3pin charge plug from the charge socket.
2. Do not cover the side and rear ventilation slots of the
Charger. Failure to observe this warning could result in
overheating of the Charger.
1. For longest life, your batteries should be re-charged after
use. Preferably over night.
2. If your Companion is not used for a period of time, a
refreshing charge should be given every month. Never
leave your batteries in a discharged condition. This is
particularly important with sealed batteries as fitted to
your Companion. If your batteries discharge below a total
terminal voltage of 12 volts (6 volts per battery), the
charger supplied with your Scooter will not operate.
Please consult your Freerider dealer.
3. The Companion Charger is for indoor use only: DO NOT
4. Do not smoke or use naked flame near your batteries while
they are being charged.
5. Do not use an extension lead unless absolutely necessary.
Use of an improper extension lead could result in a risk
of fire and electric shock.
3. If your Companion has been stored away for some time,
re-charge your batteries before re-using it.
6. Do not use the Charger if it has received a sharp blow,
been dropped or otherwise mis-used in anyway. Return
Charger to your Authorised Freerider Agent.
4. Every six months, check the connections on the batteries,
making sure they are tight and clean, make certain the red
/ black terminal covers are maintained.
7. Do not dismantle the Charger, poke or drop objects
through the slots in the Charger case.
5. Batteries carry a limited guarantee from the original
manufacturer which is subject to a stringent wear and
tear clause. Any battery faults due to a defect in the
original manufacture will normally become obvious
within the first two months. Any gradual deterioration
in performance after this period is normally associated
with fair wear and tear, mis-use or accidental damage
and, as such, is not covered by the manufacturer’s
warranty. (This does not affect your statutory rights).
8. Do not switch off, unplug or interrupt the re-charge cycle
until the charging cycle has completed. Failure to observe
this instruction can result in overcharging of the batteries
9. There is a drive inhibit function on your Scooter. The
Scooter cannot be driven when the Charger is plugged
into your Companion.
Note: If one battery becomes faulty during the guarantee
period only that battery from the pair will be replaced.
called the ‘Bulk Charging’ stage. As the battery voltage
approaches 90% of the full charge capacity, the Charger
reduces its output for the final stage of the re-charge cycle.
The time taken from switch-on to the end of the bulk
charging will vary, depending on the amount that the batteries
have been used, or in time their age. At this point a timer is
automatically started, to regulate the final stage of the
charging cycle, this set time ensures maximum capacity and
battery life.
The length of time to re-charge your batteries will vary from 8
up to 12 hours. This variation in time is due to the following
FIG 35
1. Depth of discharge - The amount of energy you have
removed from your batteries when driving your Scooter.
For convenience your Companion is supplied with an off
board charging cable (Fig 35). In circumstances when your
Scooter is stowed in your car etc., your two batteries can be
recharged away from your Scooter with the aid of the ‘off
board’ charging cable.
2. Battery age - This is due to the changes in their internal
electrical resistance. Note very old batteries may take
longer to fully recharge.
Where can I re-charge my batteries?
The cable links together your batteries and Charger. Simply
connect the two black connectors on your batteries to the
link cable and the 3-pin plug of your Charger to the 3-pin
socket of the link cable.
In most safe domestic environments, i.e. your house, garage
or shed. Do not expose to rain or spray - for indoor use only.
Later on in this information, there is reference to the way
temperature variations can affect the performance of your
vehicle. When charging your batteries where reasonably
practicable, ensure that the battery Charger is close to the
vehicle being charged so that the temperature of the battery
Charger and batteries are almost compatible.
Connect your Charger to a convenient wall socket, switch on,
your batteries are now being recharged away from your
For example, a vehicle may be outside whilst the battery
Charger is inside. It is possible in this situation that the
battery Charger will sense the inside temperature, whereas
the batteries on the vehicle will be at the outside temperature,
resulting in an undercharged situation. This situation must be
Why do my batteries require recharging?
Batteries are the fuel tank for your Scooter. They provide the
vital energy to power your vehicle. When you ride your
Scooter, the drive motor consumes the energy stored in the
batteries. The battery’s energy is gradually reduced over the
period of driving time and will need to be replaced before
you can use your Scooter again.
How often must I re-charge my batteries?
Many factors come into play when deciding how often to
charge your batteries. You may use your vehicle all day on a
daily basis or you may not use it for weeks at a time. Other
factors such as driver and baggage weight, smooth or rough
terrain, flat areas or inclines and speed must all be
Similar to the situation with a motor car, in that you need to
replenish the petrol as it is used up as energy, likewise with
your Scooter, you need to replace the used battery energy by
re-charging the discharged battery cells.
How does my Charger work?
With these variables you should concern yourself with two
questions: HOW OFTEN should I charge and for HOW
LONG? The Charger is designed so that it is impossible to
overcharge your batteries. If you follow the guidelines below,
your batteries will provide safe and reliable operation.
Your battery Charger is an intelligent automatic charging
instrument. Your Charger’s robust framework contains a
number of quality components; namely a transformer, rectifier
and complex control circuitry.
The Charger receives the 230volts domestic electricity supply
via a standard 3-pin wall plug and reduces this voltage down
to 24volts via a transformer. At the same time it rectifies the
A.C., alternating domestic current into D.C., direct current.
This matches exactly, the voltage characteristics stored by
your Scooter’s batteries.
1. If you use your vehicle during the day. put it on charge as
soon as you have finished using it. The Charger is fully
automatic so it will not overcharge your batteries. Your
vehicle will be ready each morning to give you several hours
use. It is recommended that you charge your batteries after
daily use until the green ‘Charge Complete‘ light
Your Charger automatically controls the re-charge cycle from
the moment that you switch it on to the moment the green
‘Charge Complete’ light on the face of your Charger
2. If you use your vehicle infrequently (once a week or less)
you should charge it at least once per week until the green
‘Charge Complete’ light illuminates. Remember: Keep your
batteries fully charged and avoid deeply discharging them.
When your battery’s voltage is very low, the Charger will
work extremely hard to replenish the spent energy. This is
3. Give your batteries another full charge and run the vehicle
again. The batteries will now perform to over 90% of their
full potential.
3. Storing batteries : Batteries should always be stored fully
charged. Check once a month and recharge fully if needed.
Sealed batteries can hold their charge for approx. 6
months. If they are left connected on the Scooter,
remember key switches, meters and electronic circuits can
drain the batteries rapidly. It is advisable to disconnect the
batteries for prolonged storage. Store in a warm, dry room.
4. After ten to fifteen charging cycles, the batteries will top
off at 100% charge and last for an extended period due to
your patience and care in the first few days of operation.
How can I get the maximum operating time per charge?
How can I ensure maximum battery life?
Rarely do we have an ideal driving situation such as a smooth,
flat, hard terrain with no wind or curves and warm
temperatures. More often, we are presented with hills, uneven
and loosely packed surfaces, curves, wind, cold and heavy
loads. All of these factors will affect the distance or running
time per battery charge.
Simply put, a fully charged battery is a happy battery! A fully
charged battery will provide reliable performance and extended
battery life, so keep your batteries fully charged whenever
Handling your batteries
Here are a few suggestions for obtaining the maximum
range per charge:
Extra care must be taken when handling batteries, if you decide
to dismantle your vehicle for transportation etc. Dropped
batteries, even from a very small height, can lead to damage of
the internal components, causing premature cell failure. Your
batteries are sealed and do not require maintenance. Do not
force open the valves in the battery top.
1. Always charge your batteries fully prior to your trip. It is a
good idea to keep your Charger connected when the
‘Charge Complete’ (green) light is illuminated in the ‘TopUp’ maintance mode.
2. Maintain relevant tyre-pressures as stated in the Technical
Specifications of this Users Instruction Manual.
Caution: Used batteries must not be disposed of by means
of a domestic refuse disposal unit (dustbin) etc. Please
contact your Dealer to dispose of used batteries. Please
note, he may charge for this service.
3. Plan your trip in advance to avoid inclines, kerbs and soft
4. Limit your baggage weight to essential items.
5. Try to maintain an even speed to avoid stop and start
The batteries fitted to your vehicle are guaranteed against a
manufacturing or material defect for 12 months. Any battery
faults due to a defect in manufacture or materials will be
obvious within a few weeks of use. Your batteries are not
guaranteed to perform to full capacity for 12 months. This
will, of course be dependent on the actual use of the vehicle
and how often the batteries are cycled i.e. discharged and
6. Ensure recommended routine servicing of the vehicle’s
components, i.e. motors, brakes, electrical connections etc.,
is carried out as instructed in this Users Instruction Manual.
Warning: When working or disposing of your batteries
1. Always make certain the terminals of your batteries are
covered with the red/black terminal protectors. Do not
allow metal objects to short out the terminals, your battery
could explode causing you injury.
Gradual deterioration in performance and reduction in
range is normal and associated with fair wear-and-tear,
misuse or accidental damage. Under these circumstances,
the warranty will not apply. It is a fact that some users due
to their hectic lifestyle, weight or operating conditions, may
wear their batteries out during the original battery
manufacturer’s guarantee period due to extensive use of their
Scooter. This is termed ‘Cycle Life’. Batteries have a defined
number of discharge cycles they can make i.e. the more times
you use your Scooter the more cycles your battery will make
- the shorter their life span.
2. Do not allow your batteries to freeze. If frozen allow them
to naturally thaw out before charging, failure to observe
this warning may damage the batteries.
3. If you need to replace your batteries, contact your
Freerider Agent. Only batteries supplied as original
equipment on your machine will give you the best
performance. When charging batteries make certain the
positive and negative terminals are correctly assembled.
Failure to observe this warning may cause an explosion,
short circuit or fire.
If you take time to run-in your batteries properly, it will be
worth it. Remember: how long your batteries will provide
service is quite often a reflection of the care they receive. This
is how to run-in your new batteries:
4. Always handle batteries carefully, they are heavy. Wear
protective gloves and glasses when handling.
5. Dispose of worn out batteries carefully, contact your local
waste disposal authority for advise.
1. Fully recharge any new batteries prior to your initial use.
This will bring your battery up to about 88% performance.
2. Ride your vehicle around the house or garden. Do not
venture too far away until you become accustomed to the
controls and feel of the vehicle. This will gently run-in your
Your Charger’s main input cord is already fitted with a
moulded plug incorporating a fuse, the value of which is
indicated on the pin face of the plug. Should the fuse need to
be replaced, an ASTA approved BS1362 fuse must be used of
the same rating. If the plug supplied is not suitable for your
socket outlet, it should be cut off and destroyed*. The end of
the flexible cord should be suitably prepared and the correct
plug fitted. If any other type of plug is used a 5 amp fuse
must be fitted either in the plug, adaptor or at the
distribution board.
Important: The wires in the mains lead are coloured in
accordance with the following code: Blue - neutral, Brown live. As these colours may not correspond with the coloured
markings identifying the terminals in your plug, proceed as
follows: The wire which is coloured Blue must be connected
to the terminal in the plug which is marked with the letter N
or coloured Blue or Black. The wire coloured Brown must be
connected to the terminal which is marked with the letter L or
coloured Brown or Red.
Warning: Do not connect either wire to the earth terminal
which is marked with the letter E, by the earth symbol
coloured green or green/yellow.
* WARNING: A plug with bared flexible cord is hazardous if
engaged in a live socket outlet.
Caution: Fittings marked
are double insulated and do not
need to be earthed. If in doubt or difficulty is experienced,
consult a qualified electrician.
Do not store your Companion in damp conditions. This
may affect the electronics if left for very long periods of
time. Moisture, if left unattended can cause deterioration on
metal work, protect with proprietory cleaners.
Your Companion like any other electro-mechanical machine
will benefit from regular servicing by your Freerider dealer.
You too, can help keep your Companion in tip-top
condition by following a simple guide to home maintenance.
Note: Only competent people should carry out service work.
Servicing of the drive electronics and charger should only be
carried out by your local Freerider service dealer. These
units are sealed and should not be opened. BROKEN
A damp cloth and a little soapy water will keep your seat,
backrest and arms looking smart. Do not use abrasive
cleaners as this will damage the coating. Upholstery can be
damaged by chemical cleaners. The coating material can also
degrade over a period of time due to contamination by
natural oils in the hair and skin.
Do not operate your Freerider Companion in exceptional
weather conditions ie. very heavy rain. Cover your
machine up, if it is to be left unattended and outside for a
long period of time.
Ultra-violet light can also reduce the life of the upholstery
coating material. This is a normal ageing process and cannot
be guaranteed (see exclusions in the Guarantee Terms).
Do not drive through deep water with your Companion.
This could damage the electronic speed controller. Sea
and road salts are very corrosive and should be
neutralised quickly.
The painted bodywork on your Companion Scooter can be
lightly washed with clean soapy water. Do not use abrasive
cleaners or strong detergents. This could fade the colour, an
auto type shampoo works well. Remove salt contact as this
is very corrosive to bright metal parts.
The motor on your Freerider Companion is fitted with longlife brushes. The brushes should be inspected for wear every
12 months or more frequently if you use you Companion
daily for long periods. The brushes should be changed
when they have worn down to approximately 8mm in
length. Access to these brushes can only be made by
dismantling the motor body.
Caution: Do not hose down your Companion with a
powerful cleaner. Water could be forced into the electronics
and cause permanent damage.
On the painted finish, be cautious not to wash with a dirty
cloth as this could scratch the paint finish. Auto polish can
be used to keep the paintwork and bright chrome parts in
pristine condition.
Caution: Only competent people should service the
motor’s components.
The metal framework of your Companion should be cleaned
once a year and any paintwork damaged should be treated
to prevent further attack from the elements.
This unit is factory filled and will not normally need
additional lubrication.
Note: Your Freerider Companion transmission is filled with
a special lubricant. Do not attempt to force grease into the
transmission as this will contaminate the original lubrication
and will invalidate your guarantee.
Caution: Take care when lifting the transmission, keep
well away from clothing. It is normal to find a light film
of lubrication around this part.
FIG 36
Safety Note: For your own safety, we recommend that you
check the function of your Companion brakes prior to a
Motor Brake: If the motor brake is functioning correctly
and the drive is engaged you will not be able to push your
machine when it is switched off. Or switched on with the
speed control lever in the ‘zero speed’, central position.
If your machine can be pushed as described above, the
motor brake could be faulty, or the freewheel system has
been disengaged. Please do not use, contact your local
Freerider distributor.
Note: Check the Freewheeling Instructions on page 9 of
this manual.
FIG 37
Driving Brake: Warning: When you drive your Freerider
Companion and you let go of the speed control lever your
Companion should reduce speed very quickly. If you notice
a change in the normal slowing/braking condition, and your
Companion does not slow down quickly, please do not use
your machine, contact your Freerider distributor.
Maintain the tyre pressures at all times; failure to comply
with this can lead to poor performance of your machine and
could make your machine unsafe and/or unstable.
Warning: Your Freerider is designed with ‘split’ wheel rims.
Do not remove wheel bolts with the wheel inflated.
Maintain pneumatic tyres at 30 p.s.i. (210 kpa). Failure to
observe this warning may result in personal injury. Note
low or unequal tyre pressures can make your Companion
become unstable and reduce battery / motor performance.
The bearings which control the movement of the steering
handle bar may need to be adjusted if up and down
movement is noticed in your steering handle bars.
The bearings are accessed at the base of your handle
To remove a rear wheel from your Freerider Companion for
the service of a tyre or tube carry out the following
instructions (only competent people should carry out this
The bearings are adjusted by first releasing the locking
nut anti-clockwise one full turn with a suitable spanner
(Fig. 36). Turn the upper bearing adjustment nut
clockwise, one flat at a time until all of the up and down
movement in the handle bars is removed. Retighten the
lock nut clockwise into position with a second spanner.
Do not overtighten the bearing adjustment nut, as this
will damage the bearing tracks (fig 36)
1. Switch off your Companion and remove the key.
2. Using a suitable body stand, lift the side of the vehicle
you wish to service off the ground. Place the stand
under the metal chassis. Care must be taken when lifting
heavy loads, you may need a friend to help you. Care
should also be taken when working on a stand.
Please be safe.
Do not lift by the plastic bodywork.
The handle bar bearings are NOT ‘Sealed for life’ and
may require lubrication with a general purpose bearing
grease on an annual basis.
3. With the aid of a 19mm spanner(not supplied) remove
the centre hub nut and washer (see fig 37).
Check the condition of your tyres regularly. Look for signs
of wear, cuts and foreign objects lodged in the tread.
result in an uncomfortable ride. Underinflation will result in
poor battery and motor performance. Do not exceed the
maximum pressures marked on the side wall of the tyre, this
could damage the tyre or wheel rim.
4. Slide the wheel from the mounting axle.
Rear wheels are fitted to the drive axle via a hub which
locates onto a key. These wheels fit tight onto the axle
and may need some pressure from a bearing puller onto
the wheel hub to release them from the axles. Look for
spacing washers and take care not to mislay the drive
key which fits between the wheel hub and the axle shaft.
Caution: The fitting of solid inserts into the rear wheels to
replace the pneumatic tube (puncture proofing) is not
recommended as these products detract from the natural
cushioned ride produced from ‘air’ filled tyres. If you
require puncture proof tyres, your dealer can, at an extra
cost, insert a liquid puncture proofing agent.
5. First deflate the air from the wheel assembly by
removing the valve core from the valve with a suitable
valve key (purchased from auto shops).
Warning: Please note the rims of your wheel are a split
rim system, do not dismantle the wheel from the hub
without first letting air out of the tyre.
Keep your batteries well charged (see Battery Charging
section of this manual). Keep batteries clean and in a dry
frost-proof place. Keep battery terminals tight. Your
Freerider Agent will be able to test your batteries for their
state of service.
Note: a charge may be made for this service.
With the aid of 13mm spanners (not supplied) remove the
four nuts and washers from the rear of the wheel hub.
6. Remove the four wheel bolts and part the hub from the
wheel rims. Part the inner and outer wheel rim from the
side wall of the tyre.
To re-assemble the wheel and hub simply follow the above
procedure in reverse order noting the following points:
IMPORTANT: It is not possible to predict the life
expectancy of your batteries. This is mainly due to the
different workloads a battery can be subjected to.
1. Make certain you have tightened the two wheel rims to
the centre hub.
Some Freerider Companion users will use their vehicle
every day and for long periods of time. Their batteries will
receive a near total discharge, and the life of the batteries
will be short (less than 12 months in some cases).
2. Make certain your tyre is re-inflated to the
recommended pressure (see specifications at the rear of
this manual).
3. Make certain that you replace any spacing washers and
keys in the order that they were removed.
Other Companion users will use their machines less
frequently, putting their batteries through a less demanding
discharge lifestyle. These batteries will probably have a
longer life in excess of 12months). This can only be a
general guide and one cannot be more specific, due to other
factors such as; motor loads, tyre pressures, general service
factors, working conditions, periods of non-use and abuse
4. Locking Nut : The special nylon ‘locking’ centre hub nut
may lose it’s effectiveness when it has been removed
over a number of times. If the plastic locking ring at the
end of the nut becomes worn or damaged, then the nut
should be replaced with a new part obtained from your
Freerider Agent.
When you need to purchase batteries, always insist on the
model fitted as standard equipment to your Companion. Do
not use less expensive car starter batteries. If in doubt,
consult your local Freerider authorised agent. Warning:
Correct disposal of exhausted batteries is advised.
Your front wheel is fitted with a solid tyre which requires
minimum maintenace. The tyre should be exchanged when
the tread has worn out. Remove the wheel from the fork
with the aid of 19mm and 21mm spanners. The front
wheel has two bearings which may have various spacing
washers between the fork, please note the order of these
Please note: The charger supplied with your Freerider
Scooter is specifically designed for sealed type batteries and
may not work correctly with other battery designs. (See also
Batteries and Battery Charging section of this manual).
Remove the tyre from the wheel by following point 6 above
for Rear Wheels, using a 10mm spanner and 4mm hex key.
Re-assembly is the reverse procedure making certain that all
washers supplied are replaced correctly.
The Freerider Companion has been designed with low
maintenance in mind. Wheel bearings and steering bearings*
are sealed for life. The following points will need
checking/lubricating at the following service intervals:
*(Read also ‘Handlebar Bearings’ page 27 and ‘Lubrication’
page 29)
The Companion Scooter rear wheels are pneumatic and their
pressure needs to be maintained at 30 p.s.i. (210 kpa)
Warning: Pressures exceeding those recommended will
• Main control box electrical connections
• Main wiring loom for damage
DAILY Check the following:
• Operation of motor brakes (see page 11 & 27)
• All steering components
• Clean chassis and repaint any exposed parts
• Operation of driving brake (see page 9 & 27)
• Lubricate on/off power key barrel
• Operation of seat lock (see page 6)
• Replace any damaged axle seals
• Tyre condition (see page 27 & 28)
• Cycle test charger for full operation function
• Front basket and any carrying accessory is firmly attached
(see page 18, Fig 25)
• Batteries are fully charged (see pages 21-26)
• Cycle test batteries for operating capacity (This test can be
performed by your Freerider Agent)
Caution: Only drive your Companion Scooter if it is in full
working order.
Note the items listed under weekly and six months should
be incorporated into this annual inspection.
WEEKLY Check the following and adjust as necessary:
• Check chassis locking mechanism (see 8 page 18)
Use a general purpose light lubricating oil on moving parts. All
wheel bearings are factory sealed and should not normally
need lubricating. Handle bar bearings should be lubricated
with a general purpose bearing grease.
• Arm rest tightening knobs (see page 6)
• Tyre pressures (see Technical Specification, page 33)
• Battery fastening (see page 17)
• Allow battery charger to go through a full recharge cycle
until the green light is illuminated (see pages 21-26)
• Clean paintwork with auto shampoo. Do not use a high
pressure hose. Wax painted and bright metal parts.
Your drive axle is factory filled with a special lubricant and will
not normally need replacing.
Caution: Do not mix other lubricants with this factory fitted
drive axle lubricant. Failure to observe this caution will
invalidate your guarantee.
SIX MONTHS Check and adjust as necessary:
• Tyre wear, replace as necessary
Please note: These service intervals are a guide, more
frequent use of your Scooter may require adjustment to
these suggested intervals.
• All fasteners and fittings for sound function
• Tension of handle bar lock and hinge bolt
• Battery connections
• Inspect all electrical plugs and sockets for damage and good
contact and fit.
Lubricate the following:
• Wig-wag accelerator lever pivot point (see Fig 38)
• Spray metal parts with moisture repellent (WD40)
• Seat lock lever pivot bolt
• Seat rotation, grease face of seat post and pivot pin at base
of seat.
• Seat arm hinges
FIG 38
• Inspect, lubricate and adjust upper handle bar steering
ANNUALLY Check the following and adjust as necessary:
• Motor carbon brush wear (minimum brush length 8mm)
• Front wheel bearings for wear
• Handle bar bearings
• Chassis for sound welds
• Rear Drive wheel hub keys
• All wheel bolts
• Drive axle securing bolts
• Motor mounting bolts
FIG 39
• Magnetic motor brake disc and function
2. With a 10mm spanner (not supplied) loosen the locking
nut positioned on the opposite side to the black locking
lever. (Fig 39, page 29)
The steering column locking system works on a ‘cam’ principle
to lock the column in the desired driving position (see Fig 7
page 8).
3. Next to the locking nut is a chrome threaded ‘clamping
nut’ this has a slightly tapered shape. Turn this clamping
nut clockwise approximately a quarter of a turn.
If you notice the column is not firmly held when the black cam
operating lever is fully down, follow this procedure to readjust the ‘cam’ tension:
4. Push the ‘black’ clamping lever down and test that the
tiller is tightly held in place; adjust ‘clamp nut’ until
correct tension is achieved on clamp plates.
1. Push steering column forward as far as it will go with the
locking lever released, ie. pushed upwards. Support
steering column.
5. Tighten locknut with 10mm spanner.
If your Freerider Companion will not start:
1. Check the power key switch is turned ‘on’. If it is, the
battery condition indicator meter will be operating. If
the green status light on your console is flashing once
per second, charge your batteries.
If the battery condition meter and the green status light
fail to operate when the key switch is in the ‘on’ position,
check the following:
FIG 41
1. Make sure the battery charger is not plugged into the
tiller charge socket, this will prevent drive.
The battery condition indicator meter operates and the
green status light flashes, your Freerider does not drive:
2. Check both battery connectors (black connectors).
Check battery terminal condition (Fig 23, page 18).
1. Check the 6 pin white plug located under the battery
cover is fully located (fig 26, page 19)
3. Check the ‘circuit breaker’: If your Companion stops for
no apparent reason, it is probably due to the circuit
breaker disconnecting from the speed control electronic
On rare occasions, a temporary overload on the electric
circuit can occur - for instance when climbing a steep
incline. If this happens, the circuit breaker , which is
located under your Companion’s rear cover and beneath
your seat will trip and pop out. To reset the circuit
breaker wait for two minutes to allow the temperature
activated switch to cool down.
Locate the plunger on the circuit breaker through the
access hole (Fig 40). Place a finger onto the circuit
breaker and press down on the plunger until it remains
down. You are now ready to drive again.
2. Check the ‘white’ plug’s, located under the rear cover
and positioned in the main controller module (Fig 41).
Check also the status fault codes (page 32) indicated by
the green L.E.D. on your console flashing.
3. Check the freewheel lever is fully engaged (see page 9).
If it is engaged you should not be able to push your
machine, if disengaged your status light (green L.E.D)
will flash five times.
If your Freerider does not slow down or behaves
1. Turn off the power ‘on’ key switch.
2. Inform your authorised Freerider dealer.
If the circuit breaker trips up again wait for 5 minutes and
try again.
Warning: If you find for any reason your Companion does
not reduce speed when you let go of the forward-reverse
speed lever (Fig 9, page 9). Switch your Companion ‘off’
with the on/off key. The parking brake will activate
immediately and stop your Scooter. Beware the scooter will
stop very suddenly, brace yourself with the handlebars,
sit back in your seat.
Caution: If you find the circuit breaker is continually
tripping out, contact your authorised Freerider dealer.
Warning: This operation should only be carried out in an
emergency; continual use of this facility will damage the
drive transmission and motor brake.
Inform your authorised Freerider dealer before using your
machine again.
Warning: If you feel for any reason that your Scooter is not
driving correctly or making an unusual noise, stop using the
machine. Be safe, contact your Freerider dealer, he will be
able to advise you.
FIG 40
observing the number of flashes emitted from the ‘green’
status light on your control console (fig 8-4, page 8).
If your Companion Scooter fails to operate and the green
status light is not illuminated, first check the points
aforementioned under ‘FAULT FINDING’.
The speed controller system incorporates a sophisticated
micro-processor design (Fig 42). It is located under the rear
cover of your Companion. The in-built micro-controller
continually monitors the Companion Scooter’s systems to
ensure safe and reliable operation.
• Internal voltages and circuits
If your green status indicator light is flashing, first switch
your Scooter to ‘off’ and back to ‘on’ again to see if the
problem will clear. If the ‘status’ light continues to flash
and your Scooter will not drive, refer to the ‘STATUS
FAULTS CODE’ on page 32 and take the appropriate
remedial action as advised in the ‘comments’ column. If in
doubt consult the dealer from whom you purchased your
Freerider Scooter.
• Motor voltages and circuits
• Speed control system integrity
• Freewheel speed limiting downhill.
Two fuses protects your Companion charging circuit from
receiving an overload of electrical current. The fuse used in
the Companion is the same type which is found on
automobiles. In the unlikely event that a fuse should ‘blow’
and needs replacing (Fig 43) use only a fuse of a 3amp
rating. Please note this size of fuse has been selected to
give your Scooter the best protection without premature
• Battery voltage
When the battery voltage is low, the ‘status’ indicator light
situated on the control console (a green light positioned
next to the battery state indicator meter (Fig 8 - 4, page 8)
will flash slowly as a warning to recharge your batteries. If
the ‘speed controller’ detects a fault the green light will
flash rapidly, with the number of flashes indicating the
nature of the fault.
FIG 43
Warning : Do not use fuses with a higher rating than 3amps
as this may cause permanent failure to the wiring and wiring
connectors or personal injury.
The 3amp fuses are located under the Companion’s rear
body cover (Fig 44). The fuse is positioned in a black
plastic housing which is sealed by a hinged lid.
FIG 42
For example, the controller will not operate if the speed
thumb lever (wig-wag) is not in the zero speed position
(Fig 9, page 9) with the Scooter switched ‘on’. Return the
speed lever (Wig-Wag) to the zero speed position, when the
scooter will be allowed to operate normally once again.
For access to a fuse remove the four screws located in the
rear body cover, lift cover. Locate and lift the fuse block on
it’s wire, lift up the fuse lid and withdraw the ‘blown’ fuse
(fig 44). Replace the blown fuse with recommended 3amp
(pink) fuse, close fuse lid and replace fuse block.
Reposition rear body cover, refit four screws. If the fuse
continually fails, contact your Freerider supplier.
If your Scooter is turned ‘on’ but not operated for a set
period of time (15 minutes approx) the speed controller
system will automatically turn itself ‘off’ to conserve
valuable battery energy. It can be turned on again by
turning the on/off switch to ‘off’, and then to ‘on’ again.
Faults with the main speed controller are rare. Most faults
on powered vehicles are associated with wiring or misconnections due to poor maintenance or incorrect
installation of connectors when assembling the Scooter after
transportation in a car.
If your Companion Scooter should fail to operate you will
be assisted in diagnosis and locating the area of the fault by
FIG 44
(No. of flashes)
1 Flash
Battery needs recharging
Driving still possible
The battery voltage has dropped below 23.3 volts in neutral.
Recharge the batteries soon.
2 Flashes
Battery voltage too low
Drive inhibited
The battery voltage at Controller has dropped to 16.5 volts.
Check the battery condition and the connections.
3 Flashes
Battery voltage too high
Drive inhibited
The battery voltage at the controller is greater the 32 volts.
Check the battery condition and the connections. Suspect a
charger malfunction.
4 Flashes
Current limit time out
Drive inhibited
The Controller has detected a shorted or overworked motor.
Check the loom for shorts or check out the motor. Contact
your Service Agent.
5 Flashes
Brake fault
Drive inhibited
Check the Freewheel Lever is fully engaged. Check the Park Brake
and wiring for open or short circuits. Contact your Service Agent.
6 Flashes
Out of neutral when power
switched on at key switch
Drive inhibited. Drive possible if neutral Return the speed lever to neutral. Re-adjust the speed lever
selected within 10 secs.
neutral if necessary. Consult your Service Agent.
7 Flashes
Speed pot error
(wig wag)
Drive inhibited
8 Flashes
Motor volts error
Drive inhibited
Motor or wiring is faulty. Contact your Service Agent.
9 Flashes
Other internal errors
Drive inhibited
Contact your Service Agent.
Check speed pot wiring for open or short circuits. Speed pot
may not be correctly set up. Contact your Service Agent.
The original manufacturer’s settings for this Scooter are:
The forward-reverse speed Controller (Fig 42 page 31) is a
state-of-the-art microprocessor designed to give smooth and
safe operation. For maximum performance, protection and
convenience the Controller is housed in a solid die cast
aluminium case situated under the rear body cover.
The speed Controller, ‘Dynamic’ model DS72KO1(Rhino
70amp) is programmed by Freerider to obtain the maximum
performance and safety for your Companion Scooter.
Warning: Performance adjustments should not be made
which could put the operator in a serious situation of
control or braking. Performance adjustments should only be
made by a person fully trained and conversant with the
programming process and it’s capabilities.
Forward Speed
Reverse Speed
Reduce Speed
Buzzer Volume
Motor Resistance
Sleep Time
Maximum Current
Park Brake Delay
Warning: Incorrect settings could cause injury to the
Scooter operator and/or to bystanders, or damage to the
vehicle and/or surrounding property. If in doubt consult
your Freerider Manufacturer
Single-Ended Pot
Standard Speed Pot
Motor Reverse
Pot Reverse
Brake Checking
Load Compensation
Enable Sleep
Check for Slope
Current Limit Timer
Model Code: FR168-3A2 Companion
Total Length
Maximum width over wheels
manufacturing tolerances.. Note : Your batteries will require a
period of “running in” before they will reach their optimum
capacity. Up to 20 charge, discharge cycles can be expected
before full range is experienced. See also the battery charging
section of this manual.
Turning Diameter (between walls)
Tyre Size: Front 200x 50, Rear 2.80/2.50-4
Maximum seat height from foot platform
Minimum seat height from foot platform
Maximum seat height from ground
Recommended Tyre Pressure: Front solid, Rear 30psi
(210 kpa). Do not exceed maximum inflation figure indicated
on tyre wall.
Seat backrest angle
Minimum Seat width (arms adjustable)
Batteries: 2 x 12 volt. Maintenance free. 18AH sealed lead
acid. GS Portalac PE12V18 or MK.ES17-12.
Seat depth
Backrest height
AC input. 230 volt. 50Hz. 71w. 0.57A
UK Plug 5 Amp fuse internal TIA.
DC output 24 Volt. 2 Amp.
Conforms to: EN60335-2-29 and EN12184.
Maximum Handlebar height from foot platform
Ground clearance
Front Wheel size (Diameter)
Rear Wheel size (Diameter)
Total weight including batteries
Front Steering Platform
Rear Motive Unit
Seat (complete with arms)
Battery (each)
Minimum Handlebar height from ground
Maximum user weight
Electrical System: 24 volt DC.
Drive system: Rear wheel, direct drive via sealed drive axle.
Motor: 24 volt DC. Permanent magnet, totally enclosed for
outdoor use. Internal brushes. 3.0 Amp. (no load)
270W. 4700R.P.M.
Brake: Automatic dynamic regenerating braking system with
spring activated magnetic solenoid parking brake. Free wheel
Modular Design: Easily dismantled into six basic pieces for
convenient transporting.
Adjustable Locking Tiller: for driving comfort.
Proportional Speed Control: State of the art design for
safety and smooth operation; incorporating ‘Fault’
CLASSIFICATION Type ‘B’ indoor/with some outdoor
capability (EN12184 : 1999) Class 2 (The use of invalid
carriages on the highway regulations 1988)
Contoured Seat: Adjustable for height, arm width and
armrest angle. Swivels for easy access.
Maximum safe climbing angle: 8˚ (13%) with 252lbs
(114kg) rider
Warning: The safe climbing angle is measured with the seat in
the highest position, and a rider weight of 252lbs (114kg).
The motor on your scooter is powerful and may be able to
climb a steeper incline than the maximum safe climbing angle.
Exceeding the safe climbing angle may put you at risk of
injury. On no account must you attempt to climb an incline of
more than 8° (13%) as this will exceed the rear stability of
your scooter.
Automatic Charger: Charging point is on the rear cover.
complies with E.M.C. Directive 89/336/EEC
complies with Medical Devices Directives 93/42/EEC
Maximum speed: up to 4mph (6km/h) [+/- 10%] dependent
on weight and manufacturing tolerances.
Range: Up to 10 miles (16km) between charges under ideal
conditions. Note: Range varies with weight, terrain,
temperature, battery condition etc. and is subject to
177cm turning
susceptible to interference from radio wave sources.
Note: There is no easy way to evaluate their effect on
the overall immunity of your powered Scooter.
Warning: Radio wave sources may affect Scooter control.
Your powered Scooter is designed to operate in appropriate
environments, however radio wave sources such as radio or
TV broadcasting stations, amateur (Ham) radio transmitters,
two-way radios and cellular portable telephones can affect
powered motorised Scooters.
5. Report all incidents of unintended movement or brake
release to your Freerider supplier, noting if there is a radio
wave source nearby. He will then be able to diagnose your
Scooter to eliminate any possible Scooter component
failure. Please note a charge may be made for this service.
The following warnings listed below should reduce the
chance of unintended brake release or uncontrolled powered
Scooter movement.
Your Scooter has been tested to the following standards with
reference to EN12184. Emissions EN50022(B), Immunity
IEC1000-4-3, E.S.D. IEC801-2
1. Do not turn on hand held personal communication
devices such as citizen ban (CB) radios and cellular
‘phones, while your Freerider Scooter is turned on.
Note: All figures, speeds, measurements and capacities
shown in this manual are approximate and do not constitute
specifications. Our policy is one of continual improvement.
2. Be aware of nearby transmitters such as radio or TV
stations, and try to avoid coming into close contact with
We reserve the right to alter, without notice, any weights,
measurements or other technical data shown in this manual.
If you require specific accurate data, please contact your
Freerider authorised dealer.
3. If unintended movement or brake release should occur,
turn your Freerider OFF as quickly as it is safe to do so.
4. Be aware that adding accessories or components or
modifying your Freerider Scooter may make it more
Enjoy your Companion
Your Companion is an electro-mechanical machine.
Rear Tyre 2.80/2.50
Some of its consumable components will need replacing due
to normal wear and tear.
Rear Tube 2.80/2.50
Self Lock Nut Front/Rear Wheel M12
The following list of components can be purchased from
your local Freerider Agent from whom you purchased your
Scooter. Quoting model code FR168-3A2 Companion.
Floor Mat
Arm Rest Pad
Arm Tighten Knob
Delta Control Kit
Top Control Console Assembly
Charger Circuit Fuse (3amp)
Handlebar Rubber Grip
Battery Cable
Charger Socket Assembly
Off Board Charging Cable
Charger Plug
Power Key (ignition)
Front Basket
Power Key Switch
Battery Bag
Horn Button
Anti-Tipping Wheel
Bearing for Steering Handlebar
Battery Meter
Drive Transaxle F-99-S
Battery 18 A/H Sealed Lead/Acid
Top Control Board (P.C.B.)
Motor Brake
Controller (Dynamic DS72K-Rhino)
Motor Carbon Brush
Potentiometer 5k Assembly
Front Wheel Assembly
Potentiometer Spring
Front Axle
Variable Resistor 20k (min-max speed)
Front Wheel Bearing (6202ZZ)
Black Knob (min-max speed)
Front Tyre (Solid)(200x50K-301)
Circuit Breaker (35amp)
For information regarding these optional accessories please
contact your Authorised Freerider Agent.
Provides easily accessible
additional carrying capacity
for shopping. Basket
maximum load 4kg (9lbs)
Ideal way to carry your
walking aids
Combining the usefulness
of the rear basket and the
stick/crutch holder.
Complete with carry strap.
Ideal for storing your
handbag away from prying
Complete with carry strap.
If you’re nipping into shops
to pick up your daily needs,
why not carry your basket
bag with you? Then pop it
back into your basket for
your homeward journey.
Looking for somewhere to
store rainproofs, hats,
scarves and gloves, just in
case you get caught out in
a shower? Use the backrest
storage bag.
If you want to keep glasses
and personal belongings
handy, why not use the
arm-rest bag? It’s close at
hand for all your needs.
For Scooter users with limited hand dexterity. Allows the user
to control the Scooter by pulling the lever toward themselves.
Warning: The rear basket and crutch/cane holder will extend the dimensions of your Scooter. Please allow for this when turning.
Do not overload carrying accessories as this will make your Scooter less stable.
Please note : Accessories illustrated are displayed on various models of Freerider Scooters.
BATTERIES: Batteries carry a limited 12 month guarantee from the
original manufacturer which is subject to a stringent wear and tear
clause. Any battery faults due to a defect in the original manufacture
will normally become obvious within the first two months of use.
(See batteries and battery charging section of this manual). Any
gradual deterioration in the performance after this period is normal
and associated with fair wear and tear, mis-use or accidental damage
and as such is not covered by the manufacturers warranty. (Batteries
are guaranteed as single parts, only the failed part is replaceable).
Please keep a note of your serial No. ...............................
(This is located on a plate on the front frame tube, under the front
body cover).
Your Companion is guaranteed for 12 months from the date of
purchase against faults arising due to defects in manufacture or
materials. This guarantee does not detract from, but is in addition to
your legal rights. Parts replaced or repaired under the terms of this
guarantee will be covered for the balance of the 12 months period.
Warning: Do not attempt to open the battery vent plugs.
This guarantee applies only to parts supplied or approved by
Due to the individual prescription nature of this product. This
guarantee is not transferable.
In line with all mobility vehicles, your Freerider will benefit from
regular service inspections to keep it in pristine condition. The
frequency of these service inspections will depend on the amount of
use your vehicle is put to. We strongly recommend you contact your
local Freerider distributor to arrange for a service visit. (See Care &
Maintenance Section of this manual).
Note: Extended guarantee insurance can be arranged by your
Freerider Distributor, he will be able to advise the extra cost of this
Your Freerider product must be fully serviced at least every 12
months or more frequently if conditions and use require it.
To enable Freerider to handle any enquiries regarding the guarantee of
your Scooter; please complete and return the pre-paid warranty
registration card supplied with your Scooter at your earliest
convenience. If you prefer use our website at www.freerider.co.uk
Please contact your authorised Freerider distributor who will be able
to advise you of his current costs affecting service visits. Please note:
Non-warranty service costs are chargeable.
The warranty on your Freerider may not apply if routine maintenance
is not carried out as defined in the ‘Care and Maintenance’ section in
this manual.
Exclusions: This guarantee does not extend to consumable items
which may need replacing due to normal wear and tear, namely tyres,
tubes, punctures, lubrication, carpets, oil seals, gaskets, screws, brake
shoes, mirrors, bulbs, upholstery, motor brushes, fuses, batteries,
handgrips etc. or to damage to the product caused by mis-use,
neglect or accident for which Freerider or its agent cannot be held
WARRANTY SERVICE VISIT: If your Companion should need
attention due to failure as defined under the guarantee terms, please
contact the distributor from whom you purchased your machine.
The Companion shown and described in this manual may not be
exactly identical in every detail as your own Freerider. However, all
instructions are still entirely relevant, irrespective of detail differences.
If you are not sure of any details, please consult your Freerider
Authorised Distributor before driving your Scooter.
This guarantee does not apply if your Freerider shows signs of
excessive wear and abuse, or has been modified without the
authority of Freerider.
This guarantee does not cover the following items:
Note: This guarantee applies to the
United Kingdom only.
1. Any noise or vibration, which does not effect the quality and
function of the machine.
2. Damage due to lack of maintenance or improper use or operation
or storage.
Freerider® disclaims all responsibility for any personal injury or
property damage which may occur as a result of improper or
unsafe use of its products. Mechanical or electrical defects will be
dealt with on a contingency liability basis. The part or parts will be
replaced or repaired but no responsibility for damage or injury can
be implied to Freerider®.
3. Fees for the regular service inspection and maintenance.
4. Any fees incurred as a result of warranty repair, losses or
compensation because of the inability to use the Scooter
(telephone use, shipping, car rental, travel fees etc.)
METAL WORK: Metal components, such as the framework and
bright metal parts require special attention and may deteriorate in
certain conditions. Moisture and salt may corrode parts left
unattended, proprietary auto cleaner polishes should be used to
prevent long term damage. Failure to clean and protect these
components may void your warranty.
Guidelines in this manual are intended to assist you in the safe
operation of your Freerider powered Scooter. If you should have
any questions about the correct operation of your Scooter, please
contact your authorised Freerider dealer. Consult your doctor and
therapist if you are in doubt about your ability to operate your
Freerider Scooter.
PAINT WORK: This guarantee does not cover deterioration of paint
work resulting from the lapse of time i.e. natural fading. It is the users
responsibility to clean and protect the painted surfaces.
It is the responsibility of the user to carry out daily inspections
and regularly maintain and keep records of inspection and
maintenance covered in this manual. The user is also responsible
for the proper use of the Scooter as detailed in this manual.
SPEED CONTROLLER: Servicing of the speed controller or battery
charger must only be carried out by your local authorised Freerider
distributor. Any attempt to open or dismantle these items render the
guarantee void on that item.
This section is designed to assist you in keeping a
record of any service and repairs to your Freerider
service agent will also benefit from a documented
record and this book should accompany the Scooter
when service or repair work is carried out.
Should you decide to sell or exchange your Scooter
in the future this will prove most helpful to you. Your
The service agent will complete this section and
return the book to you.
Freerider (UK) Limited
Earlstrees Court,
Earlstrees Road Industrial Estate
Corby, Northants NN17 4AX
United Kingdom
Tel +44 (0)1536 443888
Fax +44 (0)1536 443999
Email: info@freerider.co.uk
Registered in England No. 3370389. Registered office as above.
Freerider has a policy of continual improvement. We reserve the right to change specification without prior notice. All contents of this manual © Freerider 2004
No reproduction in any form of this manual in whole or in part (except for brief quotations in critical articles or reviews), may be made without the written
authorisation from Freerider UK Ltd.
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