TCD Installation Guide

TCD Installation Guide
Telemetry Communications Device
TCD Installation Guide
Please read this guide before connecting
For alarm control panels using up to
16 pins, RS232, RS485 and dial capture.
For compliance with EN alarm signalling
Grade 2, 3 and 4 and BS 8418 for CCTV monitoring.
Issue 29 March 2014
© Emizon Networks Limited
Welcome to Emizon
Emizon is the always on, Dual-path, Alarm and CCTV communications
monitoring service for Broadband, GPRS and PSTN networks.
This guide contains a step-by-step guide to the installation and
commissioning of the TCD, the gateway to the Emizon IP service.
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Welcome to Emizon & Key features
Before you start
TCD Components & Notes
Step by Step Guide to Commissioning
Connecting TCD Signalling Paths. Connect and check Relays
Pin Configuration. Assigning A Static IP if no path available
Boot up and Signalling & Commissioning with your ARC
System Test / Fit Antenna. Technical Data
Diagnostics and Fault Finding & Emizon Online Maintenance
Alarm Panel compatibility
Errors and Fault Codes
EN Compliant Installations
CE Compliance
Loss Prevention Standard LPS1277: V3
Disposal, Warranty Information & Emizon Returns Address
Notes For Engineers
Emizon Contact Information
Key Features
Online Maintenance Software including upload/download UDL and online access for site
diagnostics. Request Online Maintenance Software on the link below:
Dual-path service; broadband primary and GPRS secondary
Full audit-trail on both paths
Ease of Install
No on-site configuration. Fits into existing panels
Designed specifically for IP networks. Compatible with fibre and Next Generation Networks
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Before you start
1. Power Down the Panel
As with the process for installing any type of alarm communications (Digi/STU)
the panel must be on test and powered down.
2. Make a Note of the TCD Serial Number (Found on the white Lid)
You will need to give this number to your ARC during the commissioning
process so that it can be matched with the customer details.
3. Protect against Static Electricity
To protect the electrical components of the TCD from static electricity we
recommend that you are earthed whenever you handle the
equipment using a wrist strap and a 1M resistor.
4. Complete the Customer IT Survey Form
Download at: The TCD comes with
DHCP enabled and will automatically request an IP address. A static IP address
can be assigned via Emizon Online Maintenance. A static IP can be assigned
by calling the Emizon Helpdesk if the GPRS path LED202 is available.
5. Check the Router Port Connection
The Ethernet port on the TCD connects to an Ethernet connection at the
customer’s premises using a standard Cat5 Ethernet cable. If required
additional ports on a router can be made available by using an Ethernet hub,
sourced from IT suppliers, who also supply Ethernet cable lengths.
Instructions to make up a Cat5 patch cable can be found in the downloads
section of the website
6. Dial Prefix for PSTN lines
If connecting via PSTN check if the line uses a dial prefix, if so this can be
assigned via Emizon Online Maintenance software. A Dial prefix can be
assigned by calling the Emizon Helpdesk if the GPRS path is available.
7. Check Wireless GPRS Signal Strength
The GPRS module is enabled but will require sufficient signal strength to
operate. For a quick indication place a mobile phone next to the panel, 2 bars
or more is usually sufficient. For a precise reading, use the TCD diagnostic
facility which displays the signal strength in a range from 0 to 31, a reading of
12 is required. Please be patient, the GPRS path can take a few minutes to
activate and find a signal strength. LED202 should be solid on. High Gain
Ariel’s can be used to boost the GPRS reception and are available from: or online at
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TCD Components
RS232/RS485 Data Ports
PSTN /Dial
IP Primary Path LED 201
T T1 R1 R
GPRS Secondary Path LED 202
For a Firmware
update Press both
and hold buttons for
10 seconds until UF
is displayed
GPRS Activity LED 101
Global Roaming SIM
LED Status Display
Power LED 101
Serial Number
Standard or High Gain
MAC Address
Ethernet Connector
16 Pin Inputs
Inclusive BSIA
Form 175
Power Inputs
11.25v DC
To 14V DC
Relay Inputs
Ethernet Activity
LED 301
 It is advised to do a Firmware update on the TCD on every site visit.
 Each TCD has a unique Serial Number located on the manufacturer’s label you will need this number during the ARC commissioning process.
 The TCD can be used for compliance to EN signalling Grades 2, 3 or 4. The
signalling Grade is specified when ordering the Emizon service.
 For IP/GPRS connections the fixed IP path is the primary and the GPRS is the
secondary path.
 For GPRS/PSTN connections the GPRS is the primary and the fixed PSTN is
the secondary path.
 For IP/PSTN connections the IP is the primary and the fixed PSTN is the
secondary path. Note IP/PSTN is Bi-Path not Dual Path.
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Step-by Step Guide to Commissioning
Step 1: Fit the TCD in the Alarm Control Panel
The TCD can be connected using pin inputs, RS 232/485 or dial capture:
Using Pin Inputs
 Connect the TCD pin inputs to the panel. The default is +ve removed.
 Connect the power supply to the TCD V+ 0V power supply input, carefully
observing the correct polarity.
Using RS232/RS485 Connection
3 Wires for 3 Wires for
connection to Connection
Panel 232
to Panel
Serial Port
To Panel
Using Dial Capture
Unscrew and remove the Dial capture lid.
 Connect T and T1 on TCD to A on Panel.
 Connect R and R1 on TCD to B on Panel.
 Screw the Dial capture lid back on.
 For Dial Capture the TCD is used as the Input
To Panel
To PSTN Line
Using UDL with PSTN
 Wiring for TCD Connection to the PSTN line for
alarms and upload and download from Panel via
 Dial capture of alarms is not possible with a
PSTN connection
 Unscrew and remove the Dial Capture lid.
 Connect T1 on TCD to A on Panel.
 Connect T1 on TCD to A on PSTN.
 Connect R1 on TCD to B on Panel.
 Connect R1 on TCD to B on PSTN.
 Screw the Dial capture lid back on.
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Step 2: Connect TCD Signalling Paths
Using IP/Broadband
For IP/GPRS connections connect the Ethernet port to the network
connection/router in the customer’s premises using Cat5 cable.
For GPRS/PSTN connections remove plastic casing and connect the PSTN line
Check for voltage across T1 and R1 (should read approximately 50V DC)
to top of
Connect to
network or
Step 3: Connect and Check Relays
The three changeover relays are rated at 30 Volts DC @ 1A. All 3 relays are
Non- Latching. The line fault relay will be in the N/O position when there is no
line fault and fall back the N/C position when there is a line fault or other fault
which would prevent the TCD from operating normally. The Line Fault relay
can therefore be used as a fault output, signalling N/C to indicate a fault
condition. Note: The Relays can be configured in a number of combinations via
Online Maintenance Software.
 Control Output – Controlled by the ARC and used for various purposes
such as re-setting the alarm panel following an event.
 Line Fault – N/C when the TCD is in line fault. This relay is defaulted to
operate in BSIA Form 175 mode to report a path failure on either path. This
relay can also be used to indicate a fault condition for the TCD.
 RPS – Return Path Signalling – activates when an alarm is sent and
acknowledged by the ARC.
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Return Path
Pin Configuration.
The default Pin Configuration is set to the following:
Pin 1,2,3,5,6,7,8,9,10,11,12,13 Positive Removed
Pin 4 Set / Unset Positive Applied.
Pin 14 & Pin 15 Disabled Reserved for Primary & Secondary Path Test.
Pin 16 is set for BSIA Form 175 (Positive Removed)
Pins 1 to 16 can be set to the following options via Online Maintenance
Positive Applied
Positive Removed
Set/Unset (Positive Applied)
Set/Unset (Positive Removed)
Assigning a Static IP Address (when no other Path is available)
The TCD is set to DHCP by default. If a static IP is required, using an Ethernet
cable, connect directly from a laptop to the TCD Ethernet port.
Point your web browser to
At pages available, select IP Address Configuration. Select Fixed IP Address,
then enter the static IP details (IP, Subnet and Gateway) and finally press
Submit. Note the TCD must be de-activated either by the ARC or by Emizon
prior to assigning a Static IP address.
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Step 4: Boot Up and Signalling Check
Turn on the power supply to the panel, wait 15 approximately seconds:
 The power status red LED 101 will illuminate.
 The display sequence is shown below:
Upon boot, the following codes
are shown on the Display
B u
Boot Up
b c
Boot Complete
TCD Initial State
 Check Ethernet activity LED301 is lit, it flickers if data present.
 If this is the first time this TCD is being installed, wait for ‘t I’ on the
display, and then press and hold the Set and Mode buttons together until
the display shows UF. The TCD will make contact with the Emizon Service
Platform and download the latest firmware. ‘r r’ indicates the update
has taken place, UC indicates the TCD already has the latest software.
 The TCD will automatically REBOOT after 20 seconds.
 Allow the TCD to boot up (15 seconds) and go to ‘t I’ state.
Step 5: Commissioning with your ARC (Unbundled)
 Call your ARC with the TCD serial number. The ARC will then ‘associate’
or link the TCD to the customer details on their system and ‘activate’ it.
 Press the ‘Set’ (RH) button for 5 seconds.
 The display will then alternate between ‘t I’, ’01 ‘ and then
display ‘CA ‘ (completely activated) indicating a successful activation. The
GPRS and Ethernet path LED’s will change to solid green to indicate that
they are communicating with the Emizon Service Platform.
 For added security there is a time out period, usually 20mins, to press the
set button following ARC activation.
The following codes are shown on the display:
Note: If the TCD is re powered at
any time you will need to repeat
the ARC commission process
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TCD initial State
Completely Activated
Step 6: System Test and Fix Aerial
 Following successful activation, test all alarms on both signalling paths.
(First send a set of alarms, then disconnect the Ethernet cable, forcing
alarms over the GPRS path.
NB: The Ethernet LED will start flashing to indicate failure mode).
Remember to reconnect Ethernet connection when testing complete.
 Testing complete, affix the aerial in place on top of the panel.
For reporting times please refer to the Emizon website
NB: Emizon is a dual-path service - the TCD must be
commissioned with both paths fully activated before leaving site.
Low GPRS Signal?
A range of High Gain Antennas which have a 5M lead & fitted
connector are available from the Emizon installer shop:
Technical Data
Technical Data
16 Pin alarm inputs:
Logic low -0.5v to +0.8v. Logic high 3.6v to +30v
3 Relay outputs Non-Latching - Contact rating is: 1A@30V DC resistive (noninductive) load
Power Supply Requirements
11.25v DC to 14v DC
Low battery threshold 10.8v +/- 0.2v DC
Current typical 150 mA and 350 mA max at 12 volts DC
X: 123 mm
Y: 180 mm
Z: 30 mm
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Diagnostics and Fault Finding
 The TCD incorporates a diagnostic mode for specific types of
information, such as signal strength and GPRS registration; shown in digital
format on the display. To access the diagnostics give the “Mode” button a
light tap - the display will remain in this state for a period of 2 minutes. The
display will show a code for the parameter on display for example “ GS” is
for signal strength together with the associated value.
GPRS Signal Strength (GS)
Signal strength value ranges from 0 (zero strength) to 31 (maximum strength).
A value of 12 or more is normally acceptable.
‘99’ indicates that the GPRS modem cannot
properly detect the signal strength.
Please be patient, The GPRS path can take up
A few minutes to find a good signal strength.
GPRS Registration Status (GR)
The display will then show the GPRS registration status. GR ‘05’ indicates that
the TCD is registered Roaming network.
GR indicates registered on GSM network.
Both GA and GR Must display ‘05’
Emizon Online Maintenance
Site Diagnostics. Allows you to communicate securely with TCD’s across all
your installations. Use this service to check alarm status, change the pin
configuration, check the signal strength, set the panel type or set and unset
relays connected to CCTV systems.
Upload Download (UDL) for panel maintenance - a secure connection from
the TCD to the panel, using RS232, RS485 or dial capture.
Register for Online Maintenance on the iZone for Installers section at the link
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Alarm Panel Compatibility
For the latest list of compatible panels we refer you to our global and/or
regional websites. At this moment the following panels are compatible and
Currently Supported Panels
Easy Series Solution Series 16/64
Nx,4,8,16 Dial-Capture/ Via NX585/Serial Interface
Scantronic 95EN, ION, Menvia T900, Menvier M series (not T900)
Classic, 16/16/ Plus, Galaxy G2, Galaxy G3/Dimension,G500, G512 and
595 Series
GE Interlogic
Tecom System Challenger Version 8
ATS 200X/300X/400X
All with RS232 Serial Port
SecureWave Range
Inner Range
Concept 3000/4000
SPC Ethernet
Honeywell Galaxy
Download our latest Panel Connection Guides at:
Or scan the QR Code below from a smartphone
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Error and Fault Codes
The TCD comes with in-built fault finding capability. When detected, error and
fault conditions are shown on the display with the letter E or F. The display
may also show a number code to indicate the nature of the problem. The most
common codes together with the potential reasons and solutions are shown
on the table below:
Display Code
Display Code
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Possible Reason and Solution
Fault Code 0: Configuration read from flash failed –device is
faulty please replace with a new TCD.
Error Code 0: IP Path not connected. Check Ethernet cable from
TCD to Router/ Network connection eclectically OK.
Error Code 1: TCD has No IP address
GPRS Registration State not 1 or 5. If this persists, it indicates
poor GPRS coverage or an aerial location problem.
GPRS Connection not available. If this persists it indicates the
TCD is unable to connect to the GPRS IP Network.
Serial Connection to Alarm Panel failed (if configured). Check
the panel serial connection on the RS232/RS384 ports.
PSTN Connection failed (if configured). Physical wiring between
the TCD and the panel on the PSTN connection has failed.
No ARP Response. Cannot detect local gateway/router. Indicates
no response from router. Most likely causes; TCD plugged into
wrong network, router not online or has different IP address.
Cannot detect Emizon Service Platform. Most likely causes;
customers internet connection is down or firewall blocking internet
access on desired port range (TCP Outbound 18000-18049)
Firmware Update Codes
UF Followed by a value of between 00 and 99 indicates that the
firmware update process in in progress.
FE followed by a value indicated an error in firmware update
process. Repeat process, if the result is the same check network
rr followed by 11, 01 or 10 indicates the firmware update is
complete and the TCD is ready to be rebooted.
Update process complete.
EN-Compliant Installations
To achieve EN-Compliant installation, additional and/or specific
requirements may be applicable.
1. The Emizon TCD should be placed in EN-compliant /installation/housing, related to the
grade/security levels.
2. In order to use the Emizon service and obtain support services, an authorized person with
level 2 access as defined in EN50136-1 should grant access at level 3 by specific
3. The compliance with EN50136-1 defines the Emizon service as a dual path system and
customers should note that a single path system, where the alternate path is either not
configured or not working at the point of installation may not comply with the desired
4. EN50136-1 requires that a failure of the ATS communications path is signaled to the alarm
system. The Emizon TCD is designed to signal a communications path fault to the alarm
system using relay output 2 on the TCD, when the relay configuration is set to the default
normal mode. In order to maintain compliance, installers should ensure that the
appropriately configured relay output 2 is connected to an input on the alarm system for
notification of an ATS path fault.
5. EN50136-1 defines a new requirement for signaling to the alarm system from the
communicating device (Emizon TCD) where the Emizon TCD must indicate to the alarm
system if an alarm is not delivered within the performance requirements maximum delivery
time in the standard. The Emizon TCD can be configured to use relay output 3 to indicate
this condition. In order to maintain compliance, installers should ensure that the
appropriately configured relay output 3 is connected to an input on the alarm system for
notification of a failure to deliver performance event.
6. Availability as defined in EN50136-1 is calculated on per path, per ATS and by ATSN as
required. However, it is now possible for the Emizon TCD (or any SPT) to define what
caused each failure. For accurate calculations it is advisable to record all causes of
downtime such that calculations of relevant ATS downtime can be made more accurately.
7. When the TCD is NOT placed in the AS System housing and therefor the parallel interface
interconnect cable is not protected by this system housing special configuration is needed to
achieve tamper detection. In such case installer needs to connect two wires within the
interconnect cable, each to a parallel input. One input should be configured as Pos-applied
and the other Pos-removed. Corresponding input alarms should be defined at the ARC as
Interconnect Tamper between Alarm system and TCD.
8. Installer has to verify and arrange the ATS in such manner that in situations transmission links
are shared with other alarm and/or non-alarm applications this will not prevent the ATS to
meet its performance, operation and maintenance requirements of the European Standards
9. The installer should record in the site log where alternative facilities are provided such that
accurate availability can be determined, as it is impossibility for an ATS to detect this situation,
and the ATS will therefore treat record and define any outage of the ATS as unavailable.
The installer needs to verify the performance of the ATS according table 2 and 3 of the
EN50136-1/2012 at commissioning of the ATS and following any changes (ATE and/or
transmission network)
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The TCD complies with the requirements of the European
EMC Directive (89/336/EC), the Low Voltage Directive
(72/23/EC and 93/68/EC) & from (1/1/2006) the ‘Reduction
of Hazardous Substances Directive’ (2002/95/EC).
Appropriate components also comply with the
requirements of the R&TTE Directive (1995/5/EC). EN55022 Emissions Class
B. EN50130-4 Immunity. And 89/336 Electro Magnetic Compatibility Directive)
as amended by 92/31/EEC.
Compliance and EN-Characterises:
Emizon TCD is suitable for installation in systems complying with EN 50131-1
and is available to comply with EN Grades 2, 3 and 4. Emizon is tested and
certified for EN50136-1/2011, prEN50136-2/2011, 50130-4/2011 and 501305/2011.
As transmission system it is certified EN50136-1 for ATS Categories S1, S2,
S3, S4, S5, over Ethernet only and D1, D2, D3, D4 where EN-installation
instructions in this manual apply.
Environmental Compliance: EN50130-5 Environmental Class II
EN50136-2-Signalling operation: Pass-thru
EN50136-2 Acknowledgment operation: By RCT (end-to-end)
Restrictions/instruction for EN-installation:
Placement in EN-certified housing to be provided separately.
Maximum cable length installation: PSTN=Max 30mtrs, Serial BUS no
restrictions, specifications panel manufacturer apply, Parallel inputs=Max 3 mtr.
Network Interface Monitoring operation EN50136-2
Encrypted polls to the service-platform with timed acknowledgements and
timed intervals so SPT, Platform and RCT monitors operation.
Information security: All connections between SPT, Service-platform and
RCT are at least AES128 encrypted.
Substitution Security: The TCD is supplied without a key and that key is
generated during commissioning of the installation. The key will be a minimum
of a 128 bit AES key. Once the key has been produced there is no other
method of direct gaining access to the TCD without using the existing
authorised connection. As the TCD initiates the access there is no way that an
unauthorised party can attempt to gain access directly to the TCD.
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Loss Prevention Standard LPS1277: V3
10.1 Installation guidance for LPCB approved supervised premises transceivers (SPT) connected to
Intrusion & Hold up Alarm Systems (I&HAS)
It is intended that the following text be reproduced in the product documentation supplied with the SPT.
The following guidance on installation practices will help enhance general Alarm Transmission
System (ATS) security/ resilience avoid undue (false) path failure reports and reduce customer inconvenience.
Important Notes
1) A claim to have installed LPCB approved SPT will be invalid if this guidance has not been followed.
2) Within this guidance the word ‘shall’ indicates a mandatory requirement. Use of the word ‘should’ indicates a
requirement unless practical constraints prevent compliance.
Installation (Alarm Company) Information
Location and alarm protection of the Supervised Premises Transceiver (SPT)
i) The SPT part of the Alarm Transmission Equipment (ATE), shall be located within the I&HAS Control and
Indicating Equipment (CIE), or within an enclosure that shares the same mains power supply, and has the same
level of battery back-up and tamper protection, as is required for the associated CIE.
ii) The location of the CIE, or other enclosure, containing the SPT;
Shall, when installed as part of a new I&HAS; be in an area provided with ‘direct alarm protection’a) and be
located where it is not visible to, or readily accessible by, members of the public.
 Should, when retro-fitted to a pre-existing I&HAS; be in an area provided with ‘direct alarm protection’a) and
be located where it is not visible to, or readily accessible by, members of the public.
Alarm protection of Site Network Equipment
i) ‘Site Network Equipment’b) that can be switched off or which has a locally or remotely accessible and changeable
function, (e.g. a telephone switchboard or IP router), together with Alarm Transmission Path (ATP) aerials† and
network access termination points, shall be located in an area provided with ‘direct alarm protection’a).
ii) Other ‘Site Network Equipment’ b), for example intermediate junction boxes, should be provided with ‘direct
alarm protection’ a).
Where an ATP aerial cannot be located in an area readily provided with ‘direct alarm protection’ a) and still achieve
the recommended minimum signal strength for adequate performance, it may be installed elsewhere (preferably
indoors but otherwise outdoors), subject to positioning it where its discovery and/or ready access by intruders is
considered unlikely Connections between the SPT and Site Network Equipment b)
i) Any radio based ATP shall have a cable connection between the SPT and the required aerial, with all cable
termination points, including those at any intermediate connections, using termination components (or housings)
that protect against cable removal without the use of a tool.
ii) Any landline based ATP shall have a cable connection between the SPT and the first suitable alarm
transmission network termination point within the premises. This shall be made in one continuous run and use
termination components (or housings) that protect against cable removal without the use of a tool.
The connection to the alarm transmission network shall be made in such a manner that where non-alarm related
apparatus/services are also connected to that network, they do not prevent, or interfere with, the correct operation
of the ATS.
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Loss Prevention Standard LPS1277: V3 (Continued)
a) The phrase 'direct alarm protection' shall mean that sufficient detection devices are installed to ensure that,
when the I&HAS is set, access to the protected equipment results in a full (e.g. a ‘confirmed’) alarm condition.
Where an I&HAS uses a time delayed entry/exit route as part of the facility for unsetting, detection devices
programmed to act as entry/exit route detection shall not be regarded as providing ‘direct protection’.
b) The phrase ‘Site Network Equipment’ shall be regarded as all equipment installed within the alarmed premises
through which signals from the SPT to the alarm transmission network beyond the perimeter of the premises
are transmitted. For example, non-alarm dedicated (shared use) IP routers, telephone switchboards/Private
Automatic Branch Exchanges (PABX), network access termination points, ATP aerials and communication
network junction boxes/switches.
ARC/ATS message holding
Where the Alarm Receiving Centre (ARC) and/or ATS provider offers, or requests use of, a facility to block the
receipt of, or hold information relating to, ATS fault notification signals or messages pending receipt of further
alarm information (e.g. pending the designation of a confirmed alarm as per BS 8243), agreement to such an
action shall be confirmed in writing by the customer (end user); with the relevant notification stating that this action
is compatible with the risk assessment and/or the requirements of any interested party, for example an insurer.
In such cases the installer shall make suitable arrangements, which shall be confirmed in writing, for the customer
to be alerted to any such ATS fault notification signals/messages when their alarm system is next unset, or after
a period of 96 hours, whichever is the sooner.
Customer (end user) Information
It is intended that the following text be reproduced in the product documentation
supplied with the SPT.
Installers shall advise the customer :i) of any potential for normal ATS functions, including normal or ‘stepped up’ checking of ATS availability (e.g. by
sending test signals), which could interfere with, or prevent use of, any non-alarm related apparatus/services
connected to a telephone line shared with the ATS.
In such cases customers should be recommended to consider use of an ex-directory 'In Coming Calls Barred'
(ICCB) telephone line dedicated to ATS use.
ii) of the adverse effect on reliable operation of their intruder alarm system that may result where ‘Site Network
Equipment’ b) used by the ATS:- could have its correct operation/settings locally or remotely accessed and Changed / disabled, for example a
non-alarm dedicated (shared use) IP router. In such cases customers should be recommended to consider
protection against unauthorised access by the use of an access password (not the factory default) and, if their
equipment has wireless connectivity having the wireless network Access Point Name (APN) hidden.
- would cease to work in the event of loss of mains power; for example a Private Automatic Branch Exchange
(PABX) or non-alarm dedicated (shared use) IP Router. In such cases customers should be recommended to
consider protecting the power supply against disconnection by use of an un-switched fused spur connection or by
having such equipment or its power supply connections located in an area/room to which unauthorised access is
iii) of the adverse effect on reliable operation of their intruder alarm system that may result from cessation of any
communication service(s) necessary for correct operation of the ATS; for example telephony services such as
‘three way calling’ (Star Services) or access to internet services (via an ISP). In such cases customers should be
recommended to take steps to ensure that availability of these services is maintained at all times when their alarm
system is likely to be in use.
iv) that, where the performance of the SPT is capable of being changed after installation, such changes shall be
confirmed in writing by the customer; with the relevant notification stating that any such change is compatible with
the risk assessment and/or the requirements of any interested party, for example an insurer.
Page 15
The symbol shown here and on the product, means that the
product is classed as Electrical or Electronic Equipment and
should not be disposed of with other household or commercial
waste at the end of its working life. The Waste Electrical and
Electronic Equipment (WEEE) Directive. (2002/96/EC) has
been put in place to recycle products using the best available
recovery and recycling techniques to minimise the impact on
the environment, treat any hazardous substances and avoid the increasing
Product disposal instructions for residential users:
When you have no further use for it, please dispose of the product as per your
local authority’s recycling processes. For more information please contact your
local authority.
Emizon will repair or replace, at our discretion, any Stand-Alone TCD
developing a fault within 18 months, free of charge. Products for repair should
be returned to Emizon suitable packed to prevent damage (including any
damage from electrostatic discharges), and be accompanied by full details of
the fault and the return address. All returns must be accompanied with an
Emizon Returns Number which can be obtained by calling the Helpdesk.
Returns address:
Emizon Networks Limited
Returns Department
1 Allerton Road,
Central Park,
Rugby, Warwickshire
CV23 0PA
Page 16
Notes for Engineers
Please keep this Installation Guide with the Panel
TCD Serial Number
EM Number
Page 17
Notes for Engineers
Please keep this Installation Guide with the Panel
TCD Serial Number :
EM Number :
Page 18
Emizon Networks Limited.
1 Allerton Road
Central Park Rugby
Warwickshire CV23 0PA.
Main Telephone: 01858 575754
24/7 Helpdesk: 0330 880 4422
Emizon Website:
Emizon reserves the right to adjust specifications of this system, at any time and
without notice, in the interests of product improvement
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