Internet Set-Up Instructions

Internet Set-Up Instructions
Cable TV & Internet
Residents of
La Loma, Skyview Luxury Apts & Abrego Gardens
Welcome
Your Property Owner has provided you with Cable TV & Internet
Benefits:
Your apartment receives:
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Cable TV and a private Internet connection for every apartment
Fast Internet – bandwidth you need, when you want it
Access to Cox technical support 24/7
The ability to upgrade & add additional HD & premium TV services whenever you want
Cable TV info:
Channels 2-69 are already active
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Plug your TV into the active cable outlet in your home and enjoy
(Optional) – Additional TV services available upon request directly through Cox
*High Def services, OnDemand, Premium Channels, Pay-per-view events & more
Internet info:
Cox Preferred High Speed Internet – Speed 50Mbps/5Mbps
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Cox has already turned on your Internet from outside of your apartment
You will need to call Cox Tech Support to activate a modem to access the Internet
Cox offers a wired connection
You may use your wired connection to set up your own, secured wireless connection
Please see special set-up instructions on page 2
Cox Communications - Contact:
(800) 578-9254 *identify yourself as a Santa Barbara bulk account customer
Sales, Initial set-up, Upgrades, Equipment, Accessories
Technical Support, TV, Internet Support (24/7)
Customer Care, billing, general inquiries
Visit the Cox Solutions Store:
Cox Solutions Store
3303 Las Positas (@ State St.)
Mon – Fri 9am-7pm
Sat 9am-5pm / Sun 10am-4pm
(805) 845-1080
Rev. 4/23/14
Set-up Instructions – High Speed Internet
Residents of
La Loma, Skyview Luxury Apts & Abrego Gardens
You will be ready to access the Internet after these steps….
1. 
You will need a cable modem
•  If you already have a modem, visit www.cox.com for the most up-to-date list of compatible modems.
•  If you don’t own a modem, one can be purchased from Cox or your preferred electronics store
Cox Solutions Store
3303 Las Positas (@ State St.)
Mon – Fri 9am-7pm
Sat 9am-5pm / Sun 10am-4pm
(805) 845-1080
2. 
Connect your modem
•  Follow manufacturer instructions for your modem on connecting your device to the electric outlet, an
active cable outlet, and your computer
3.
Activate your modem by calling Cox at (800) 578-9254. Follow the prompts to be
connected with our Tech Dept. (hours) M-F 8am-8pm | Sa/Su 9am-6pm
(Identify yourself as a “Residential BULK Internet Customer” for the Santa Barbara service area)
•  Provide Cox with your modem serial number and Mac address (located near the barcode on your modem)
•  Confirm with that your bulk Internet install fee (self installation only) has been waived
•  *Modems purchased from the Cox Store can be activated by a store representative
•  Once you have activated your modem, you may access the Internet by plugging into the modem
•  Professional installation is available for a fee
4. 
Optional – Wireless setup
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You may set up your own secured wireless connection in addition to your wired connection
A wireless gateway or wireless router is needed
You can purchase wireless gear at your preferred electronics store or at the Cox Store
Basic set-up tips can be found at Cox.com or at your router manufacturer’s website
Professional Home Networking installation and wireless set-up available from Cox for a charge
Troubleshooting
Initial Set-up: See set-up/configuration instructions for additional information. For further support call
Cox for technical support over the phone @ 1-800-578-9254. You may also schedule an appointment
with a Cox technician for assistance with set-up -- Installation fees may apply for professional set-up/
installation appointments.
Wireless (optional) – If you can access the Internet by bypassing the wireless router and plugging in
directly to the modem, your Cox Internet is working. Using a wired Ethernet connection to the modem,
you can troubleshoot your wireless connection by referring to Cox.com and go to Help/Support > Internet
>Troubleshooting>Home Networking Troubleshooting. Wireless service calls available for a fee.
General Technical Support – Call Cox @ 1-800-578-9254.
Select Internet tech support from the touch-tone menu. Service repair calls are available. Fees may
apply for user error, inside wiring within your apartment. Service repair calls for Cox related errors are
free of charge.
Rev. 4/23/14
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