Configuring TriVium Inc. CallAnalyst V 5.51 with

Configuring TriVium Inc. CallAnalyst V 5.51 with
Configuring TriVium Inc. CallAnalyst V 5.51 with Avaya
IP Office Server - Issue 1.0
Abstract
These Application Notes provide instructions for a configuration of TriVium CallAnalyst
R5.51 and Avaya IP Office server. Information in these notes has been obtained through
compliance testing and additional technical discussions. Testing was conducted via the
DeveloperConnection Program at the Avaya Solution and Interoperability Test Lab.
Application Notes are jointly prepared at the successful conclusion of DeveloperConnection
Compliance Testing.
TriVium CallAnalyst is an application that facilitates reporting, costing, and analyzing a
customer’s phone system. It collects call records from the IP Office server via the SMDR
(Station Message Detailed Record) log file. Testing focused on generating call records and
verifying the output in CallAnalyst.
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1. Introduction
CallAnalyst is a Windows-based application that facilitates reporting, costing, and analyzing for
a phone system. It collects the call record information from IP Office server via an SMDR log
file. Testing focused on generating call records and verifying the output in CallAnalyst.
The testing consisted of:
•
•
•
•
•
•
Date and time of incoming and outgoing calls
Duration of each call
Which extension made or received the call
The Caller ID of the caller
Account codes, authorization codes, feature codes used for calls
Performance/Load Testing
The configuration depicted in Figure 1 illustrates an Avaya IP403 server with CallAnalyst.
CallAnalyst is co-resident with IP Office Manager and SDMR software. The PC is connected to
a Layer 2 Ethernet switch along with an Avaya 4600 series IP telephone. For clarity, IP
addresses are not included in the configuration because they are irrelevant to the SMDR output.
Avaya 6400 series telephones (DCP) and Avaya 4400 series telephones (TDL) were
connected to the IP Office server via digital telephone ports. Loop Start (LS) trunks were used
during testing.
Central
Office
LS & GS
trunks
Avaya IP 403 server
Ethernet Switch
3Com
Telephone
Avaya 6400
Series
Phone
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Avaya
4400 Series
Phone
CallAnalyst R 5.51
Avaya IP Office Manager
Avaya IP Office SMDR
Avaya 4600
Series
Phone
Solution & Interoperability Test Lab Application Notes
©2003 Avaya Inc. All Rights Reserved.
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Figure 1: IP403 server SMDR Configuration
The configuration depicted in Figure 2 illustrates an IP412 server with CallAnalyst. The IP412
server is connected to an IP400 Digital Station, an IP400 Phone module, and an IP400Analog
Trunk module. The PC and a 4600 series IP telephone are connected to a Layer 2 Ethernet
switch. The 6400 series telephones (DCP) and 4400 series telephones (TDL) were connected to
the IP Office server via digital telephone ports. Loop Start (LS) and Ground Start (GS) trunking
facilities were used during testing.
Central
Office
LS & GS
Trunks
Avaya
4400
Series
Phone
Avaya
6400
Series
Phone Telephone
Ethernet Switch
3Com
Avaya IP412 server
CallAnalyst R 5.51
IP Office Manager 1.32
IP Office SMDR 1.33
Avaya 4600
Series
Phone
Figure 2: IP412 Server SMDR Configuration
2. Equipment and Software Validated
Equipment
Avaya IP403 Server
Avaya IP412 Server
Avaya IP Office SMDR
TriVium CallAnalyst
Software
R 1.3 (32)
R 1.3 (32)
1.0.4
V 5.51
3. Install and Configure IP Office SMDR
1.
Insert the IP Office Administration CD into the CD Drive. If the CD should auto-start,
cancel it.
• Open My Computer and select the CD Drive containing the Administration CD
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• Right click on the CD Drive and select Explore
• Select Admin -> SMDR
• Double click on Setup.exe
• Click on the OK button to start the installation
2. Select the required language and then click on the OK button.
3. The Install Shield Wizard will start. At the Welcome screen, click on the Next button to
continue with the installation.
4. At the completed installation screen, click the Finish button to complete the installation.
The log file is located in Start/Programs/IP Office/SMDR/SMDR_Output. The file name is
SMDR.csv.
5. Start SMDR Call Logging:
a) Select My Computer -> Program Files -> Avaya -> IP Office -> SMDR
b) Double click on IPOfficeSMDR
c) Figure 3 appears.
Figure 3: SMDR Status
Note: Minimize the screen. Closing this screen will turn SMDR logging off.
4. Install and Configure Trivium CallAnalyst
1. Insert the CallAnalyst CD and follow the directions in the installation wizard.
2. Select CallAnalyst
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3. Enter local area codes and all toll free exchanges.
4. When installation is completed, run Program Files -> TriVium -> CDM (Call Data
Manager). If prompted for license, enter the ‘Site Key’ (license information) given by
TriVium.
5. Configure the administration parameters to match Figure 4
Figure 4: CallAnalyst Call Data Manager Administration Screen
Notes:
• Data Request Interval defines how often CallAnalyst polls the SMDR.csv file.
• Advanced Parsing must be checked. Since polling for SMDR.csv log file (that
contains all call records for a day) could be done more than once in a day, there must
be checks in place to avoid duplication of call data in CallAnalyst each time the log
file is parsed. This setting instructs ‘Call Data Manager’ to do the necessary checks.
6. Save and close this screen.
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5. Interoperability Compliance Testing
Testing was performed using the Interoperability Testing of CallAnalyst and IP Office Test Plan,
Issue 1, October 25, 2002. Server software on the IP403 server is the same software base as on
the IP406 server; even though the IP406 server was not tested, it is assumed that the IP406 server
is supported with this application.
5.1. General Test Approach
Testing focused on feature functionality and load testing. Feature functionality testing was
performed manually. The load testing was performed using a bulk call generator to generate call
traffic. Call records were generated overnight and processed by CallAnalyst. All test cases
passed successfully. No errors were detected.
6. Verification Steps
Perform the following steps to ensure that all components are configured correctly. These steps
are performed using Trivium CallAnalyst.
1. Make a test call.
2. Right-click the green telephone in the lower task bar and select CallAnalyst.
3. Click on All Calls to see the calls.
Press the Refresh button. The test call will show up in the ‘All Calls’ window.
7. Support
For technical support of TriVium’s CallAnalyst, call (503) 726-4300 or email
support@triviumsys.com. For sales support, call (877) 439-9338.
8. Conclusion
TriVium’s CallAnalyst has been successfully compliance tested with IP Office Server in the
DeveloperConnection Program. All call records generated by the IP Office servers were
properly handled by CallAnalyst.
These Application Notes provide dealers, VARs, and the Avaya sales force with the basic steps
to configure the IP Office server and CallAnalyst. The steps provided should be helpful for
implementing most deployments, but they do not address all configurations.
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©2003 Avaya Inc. All Rights Reserved.
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9. Additional References
The following documents can be found at http://support.avaya.com/:
IP Office Installation Manual, Issue 7, September 2002; Doc ID: 40DHB0002UKCL
IP Office Manager Guide, Issue 12, September 2002; Doc ID: 40DHB0002USAU
IP Office SMDR Installation and Reference Guide, Issue 1, September 2002;
Doc ID: 40DHB0002USDT
TriVium CallAnalyst documentation is located on their website http://www.triviumsys.com
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©2003 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™
are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any
products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DeveloperConnection Program at mailto:devconnect@avaya.com.
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Solution & Interoperability Test Lab Application Notes
©2003 Avaya Inc. All Rights Reserved.
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