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AvediaServer Administrator’s
Guide
Notices
© Exterity Limited 2003-2009
This document contains information that is protected by copyright. Reproduction, adaptation, or translation without prior permission is prohibited, except as under the copyright laws.
Document Reference
1300-0016-0001
Edition
3.0.1 Issue 1 (January 2010)
Printed in UK
Exterity Limited
Ridge Way
Hillend Industrial Park
Dalgety Bay,
Fife,
KY11 9JD
Scotland, UK http://www.exterity.com
Products Covered By This Guide
• AvediaServer™
Trademarks
The Exterity building IPTV logo, AvediaStream,
AvediaServer, AvediaCentre, AvediaPlayer, prodaptor, in-Socket technology, isocket, and digital simplicity are trademarks or registered trademarks of Exterity Limited.
Microsoft
®
Player
®
, Windows
®
, and Windows Media
are U.S. registered trademarks of
Microsoft Corporation.
All other trademarks are the property of their respective owners. All rights reserved.
AvediaServer Administrator’s Guide V3.0.1
Disclaimer
The information contained in this document is subject to change without notice.
EXTERITY LIMITED MAKES NO WARRANTY
OF ANY KIND WITH REGARD TO THIS
MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Exterity Limited shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Warranty
A copy of the specific warranty terms applicable to your Exterity products and replacement parts can be obtained from Exterity. To request more information or parts, email [email protected]
Safety Notices
Before installing and operating these products, please read the safety information in this manual.
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Contents
AvediaServer Administrator’s Guide V3.0.1
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Important Safety Instructions
Read all of these instructions thoroughly before proceeding with installation.
There are no instructions specifically for service personnel in this document. There are no user serviceable parts inside any Exterity product. To prevent electric shock or fire hazard, do not remove cover. Refer service to qualified service personnel.
This chapter contains important safety information. If you are unsure about any of the information in the section, please contact Exterity.
USA and Canada
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the instructions contained in this manual.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
AvediaServer Administrator’s Guide V3.0.1
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. Do not expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on the apparatus.
16. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.
17. The mains plug of the power supply cord shall remain readily operable.
WARNING!
To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
EU and Others
Do not proceed beyond a
WARNING!
notice until you have understood the hazardous conditions and have taken appropriate steps.
Safety Information
WARNING!
There are no user serviceable parts inside any Exterity product. To prevent electric shock or fire hazard, do not remove cover. Refer service to qualified service personnel.
WARNING!
For 230/240 volt operation, be sure to use a harmonised grounded 3 conductor cord, rated 6 Amp minimum. Use a suitable cord for connection to the equipment and terminating in an IEC approved plug.
This equipment relies upon a safety earth for operation, ensure that you always use a power cord with appropriate earth and that the inlet to which is inserted also has the appropriate earth. If in any doubt about the earth provision in your building consult a qualified electrician
WARNING!
Use only the dedicated power supply or cord supplied for your device.
WARNING!
The Exterity products use ventilation holes for cooling. None of the ventilation holes should be blocked. Keep all materials at least 5cm away from all the ventilation holes.
WARNING!
Do not expose the product to any rain or moisture.
WARNING!
Do not use the product near a naked flame e.g. a candle.
WARNING!
The operating conditions of the product should be 0°C-35°C with a Relative
Humidity of 5 – 95%. The product should not be operated outside of these conditions.
There are no user-serviceable parts inside these products. Any servicing, adjustment, maintenance, or repair must only be performed by service-trained personnel.
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About this Manual
Summary
This manual explains how to manage basic functions of the Exterity AvediaServer product family, including installing, configuring and operating the AvediaServer.
Scope
This edition of the manual refers to version 3.0.1 of the AvediaServer platform.
Audience
This manual is intended for use by systems integrators or systems administrators who are installing and setting up Exterity products.
It is assumed that readers are familiar with installing and configuring network-based products.
Ideally, readers will also have an understanding of the key features of an IPTV system.
Associated Documentation
We strongly recommend that you read the AvediaServer Install Guide for more information on how to physically install the AvediaServer.
Additionally, the following guides provide specific information relevant to the AvediaServer modules available:
Manual
AvediaServer Play Module Administrator’s Guide
AvediaServer Portal Module Administrator’s Guide
AvediaServer Record Module Administrator’s Guide
Reference Number
1300-0017-0001
1300-0021-0001
1300-0014-0001
AvediaServer EPG Module Administrator’s Guide
Exterity SD Receiver Administrator’s Guide
Exterity HD Receiver Administrator’s Guide
Exterity IPTV Manager Administrator’s Guide
Supermicro SuperServer 6025B-3/6025B-3R User’s
Manual
Table 1 Associated Documentation
1300-0015-0001
1300-0004-0001
1300-0012-0001
1300-0011-0001
1.0c
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Copyright
The Exterity AvediaServer is a powerful product that allows you to import (copy) content (audio
& video) and subsequently distribute that content to large numbers of users over an IP network. Content may have a copyright and you should always secure the permission of the copyright holder in order to copy and transmit the content on your IP network.
Unauthorised use and/or duplication of copyrighted material may be a violation of copyright law in one or many countries/regions. In using the AvediaServer you accept full responsibility for the copyright status of the content you import and transmit on your IP network.
Terms and Definitions
The following terms and definitions are used in this document:
DHCP
EIT
EPG
FTP
IGMP
Dynamic Host Configuration Protocol
Event Information Table
Electronic Program Guide
File Transfer Protocol
NTP
RTSP
SAP
SNMP
Internet Group Management Protocol
Network Time Protocol
Real Time Streaming Protocol
Session Announcement Protocol
SSH
Syslog
TFTP
Simple Network Management Protocol
Secure Shell a protocol for forwarding log messages in an IP network
Trivial File Transfer Protocol
VoD
XML
Video on Demand
Extensible Markup Language
Table 2 Terms and Definitions
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1 About AvediaServer
The AvediaServer is a server platform which can be supplied with a range of different modules selected from:
• Play – including VoD and Scheduled Play
• Record
• Electronic Program Guide (EPG)
• Portal
Valid module combinations are shown the table below:
Name
Portal
Play 60
Play 200
Play 500
Record 200
Model
m6010 m6110 m6120 m6150 m6220
Play
Record EPG
Table 3 AvediaServer Model Configurations
Portal
Warning!
The AvediaServer should be powered down or rebooted using the Web
Management Interface. Powering off an AvediaServer without using the Web Management
Interface may corrupt the software, which may then require a re-install or, at worst, a return to the factory.
Hardware
The C1550 chassis is a 2U high server.
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2 Getting Started
This section provides an overview of the steps required to get the AvediaServer up and running.
Racking the Server
First, you need to install the server into a rack.
For more information on racking the server follow the manufacturer’s instructions on the specific server model supplied. The installation manual is included with the AvediaServer.
Note: Due to its size and weight, the AvediaServer needs to be handled with care to ensure no injury.
Connecting to the Network
For more information on connecting the AvediaServer to the network, see the AvediaServer
Install Guide.
Note: The AvediaServer has two Ethernet interfaces, labelled port 1 and port 2; use port 1, which is on the left when looking at the rear of the unit.
Inserting the Dongle
The USB dongle is pre-programmed by Exterity and must be inserted into the chassis for the correct operation of the AvediaServer. The dongle is essential to get the AvediaServer up and running and loads the modules and services specific to the configuration model of your
AvediaServer. Each module supplies one or more services. For more information on the
different AvediaServer configuration models available, see Table 3 on page 9 . For instructions
on inserting the dongle into the chassis, see the AvediaServer Install Guide.
The dongle is discovered by the AvediaServer and the correct modules and services are automatically added and displayed on the Status page of the AvediaServer’s Web
Management Interface. For more information, see
Connecting to Power
For more information on powering up the AvediaServer, see the AvediaServer Install Guide.
Configuring the IP Address
By default, the AvediaServer requires a DHCP Server to be available on the network to assign it an IP address. Allocating a static IP address for the AvediaServer allows continued operation without a DHCP Server.
Exterity strongly recommends using a static IP address for an AvediaServer because other
Exterity devices will rely on this address remaining the same.
To assign a static IP address to the AvediaServer, temporarily set up a DHCP server on an isolated network. Once an IP address is assigned to the AvediaServer, you can configure a static IP address using the Web Management Interface.
Configuring IP address settings
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For hints on how to find out which IP address has been assigned to a server using DHCP,
APPENDIX A Serial Interface Connection
Configuring the Name and Location of the AvediaServer
Now you need to give the AvediaServer a name and location. By default, the name assigned to the AvediaServer is the MAC address.
Configuring AvediaServer Modules
To configure the individual modules supplied with AvediaServer, see the relevant module
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3 Management Interfaces
The AvediaServer has three management interfaces as follows:
• IPTV Manager
• Web Management Interface
• Admin Interface
IPTV Manager
The IPTV Manager is a Windows application which discovers Exterity devices on the network and uses SNMP to manage a subset of server functionality.
The IPTV Manager can also be used to start the server’s Web Management Interface, as shown below:
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Figure 1 Exterity IPTV Manager
Note: You can also use a third-party SNMP tool to manage the server. Contact Exterity to obtain the Management Information Base (MIB).
For more information on using the IPTV Manager, see the Exterity IPTV Manager
Administrator’s Guide.
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Web Management Interface
You can manage every aspect of AvediaServer functionality using the Web Management
Interface.
The Web Management Interface supports the following web browsers: Microsoft Internet
Explorer 7 & 8 and Mozilla Firefox 2 &3.
You can display the Web Management Interface using the IPTV Manager, as shown in the previous section, or by typing the IP address of the server directly into your browser:
Open the Web Management Interface as follows:
1. When prompted, enter the correct username and password. The default login details are:
Username: admin
Password: labrador
Note: The administrator can change the admin password using the Web Management
Interface. For more information, see
2. The Web Management Interface opens in your browser, as shown below:
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Figure 2 AvediaServer Web Management Interface
3. Click on the server name to display the menu; this is the top tab in the purple bar on the left-hand side. By default, the name is displayed as the MAC address of the server. Use this menu to navigate through the tabs, configuring settings, as required.
4. Click Apply on each tab to save your changes
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Admin Interface
In certain circumstances it may not be possible to manage the AvediaServer via the Web
Management Interface.
For these situations, a text-based Admin Interface is provided, which is available via the serial and ssh interfaces.
APPENDIX A Serial Interface Connection
To log into the Admin Interface:
1. Log into the Admin Interface using the following login details:
Username: serveradmin
Password: labrador
2. Run the following command to get the IP address of the AvediaServer: ifconfig
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4 Configuring the AvediaServer
This section of the manual describes how to manage the AvediaServer using the Web
Management Interface. All procedures described in this section assume that you are running
the Web Management Interface, as described in
Note: When making changes using the Web Management Interface, click Apply to save your changes on each tab before moving to another tab, otherwise your changes will be lost.
Naming the AvediaServer
The AvediaServer can be assigned a name and location. This name can be used to identify the AvediaServer within the IPTV Manager, while the location you specify is used by the IPTV
Manager to organise device into folders. For example, if you specify Foyer, the AvediaServer appears in Location\Foyer in the IPTV Manager.
Note: The default name assigned to the AvediaServer is the MAC address.
To specify the name and location:
1. Open the Web Management Interface
2. Click on the General page
The General page is displayed, as shown below:
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Figure 3 AvediaServer General Page
3. Enter the name you wish to assign to the AvediaServer in the Name field
4. Enter the location name you wish to assign to the AvediaServer in the Location field
5. Click Apply
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Note: The name and location can also be configured using the Properties page in IPTV
Manager.
Changing the Admin Password
By default, a username/password pair of admin/labrador is required to gain access to the
Web Management Interface and the Admin Interface. The admin password can be changed by the administrator, as required.
To change the admin password:
1. Open the Web Management Interface
2. Click on the Authentication tab
The Authentication page is displayed, as shown below:
Figure 4 AvediaServer Authentication Page
3. Enter the desired password in both Password fields
4. Click Apply
Configuring Network Settings
Configuring IP address settings
You can configure the server to obtain an IP address automatically using DHCP, or you can specify static addressing information, such as IP address, subnet mask and default gateway.
Note: Changes to IP addressing take place immediately on clicking Apply.
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By default, the AvediaServer is configured to assign an IP address using DHCP, as shown below:
Figure 5 AvediaServer IP Address Configuration
To configure a static IP address:
1. Open the Web Management Interface
2. Click on the Network tab
The Network page is displayed:
17
Figure 6 AvediaServer Network Page
3. In the IP Address Configuration section, deselect the DHCP checkbox
4. Enter the IP Address you wish to assign to the AvediaServer in the IPAddress field
5. Enter the Subnet mask you wish to assign to the AvediaServer in the Subnet field
6. Enter the DNS address you wish to assign to the AvediaServer in the DNS field
7. Enter the Gateway address you wish to assign to the AvediaServer in the Gateway field
8. Click Apply
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To configure the AvediaServer to be allocated an IP address dynamically:
1. Click on the Network tab
The Network page is displayed, as shown in
2. In the IP Address Configuration section, select the DHCP checkbox
3. Click Apply
Note: Consult the IPTV Manager to obtain the DHCP address of the AvediaServer
Configuring the Ethernet Settings
The AvediaServer’s Ethernet interface is a 100/1000 port that can be set to either autonegotiation or 100FD mode. Auto-negotiation is enabled by default.
Note: In order to avoid Ethernet errors, ensure that the server’s interface settings match the settings for the network switch port to which the server is connected. This means that either both devices should be configured for auto-negotiation or both devices should be configured for a fixed setting of 100FD.
You can view the Ethernet Settings on the Network tab, as shown below:
Figure 7 AvediaServer Ethernet Settings
To enable/disable auto-negotiation:
1. Click on the Network tab
2. Choose an option from the Auto-negotiation box
3. Click Apply
Note: Exterity strongly recommends that you leave the Ethernet Settings on ‘Auto’ Mode at all times.
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5 Status Monitoring
This section explains how to check the operating status of the AvediaServer.
Viewing AvediaServer Details
To view AvediaServer details:
1. Open the Web Management Interface
2. Click on the General tab
The General page is displayed, as shown below:
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Figure 8 AvediaServer General Page
The following information is displayed on the General page:
Server Model
The AvediaServer model, which is the AvediaServer code and model number. In
this is avsrv and m6120 respectively.
Table 3 AvediaServer Model Configurations
Server Type
Table 3 AvediaServer Model Configurations
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Serial Number
The MAC address of the device.
IP Address
The IP address assigned to the AvediaServer, either configured statically or assigned by
DHCP.
Uptime
The length of time since the last power-on or reboot.
Modules
The version number of the AvediaServer and all available modules.
Name
Name of the AvediaServer
Location
Location of the AvediaServer
Note: You can also view service package version details on the Maintenance page.
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Viewing Service Status
The modules available with your AvediaServer specify which services are available. Each module supplies one or more services.
To view the status of the services:
1. Open the Web Management Interface
The Status page is displayed, as shown below:
Figure 9 AvediaServer Status Page
The Licence Type and status of all available services are displayed.
AvediaServer services status is shown by a simple traffic light icon that has 3 states:
•
Green
- indicates that the service is running without any error.
•
Red
- indicates that the service is not running. The administrator has deliberately stopped the service or an error has occurred.
•
Grey
- indicates that start on boot is disabled and the service is not running.
Viewing Hardware Information
To view hardware information for the AvediaServer:
1. Open the Web Management Interface
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2. Click on the Maintenance tab
The Maintenance page is displayed, as shown in
3. In the Server Details section, click the Show button alongside Hardware Info
A page showing all the hardware information is displayed, as shown partially below:
Figure 10 AvediaServer Hardware Information
Starting and Stopping Services
To start a service:
4. Open the Web Management Interface
The Status page is displayed, as shown in
5. Click on the Start button next to the service you wish to start
The service will start and the Status will turn to
green
.
To stop a service:
1. Open the Web Management Interface
The Status page is displayed, as shown in
2. Click on the Stop button next to the service you wish to stop
The service will stop and the Status will turn to
red
if Start on Boot is enabled or
grey
if
Start on Boot is disabled.
Configuring Services to Start on Boot
You can configure services to start automatically when you boot up the AvediaServer. You can also disable services from starting on boot.
To enable a service to start on boot:
1. Open the Web Management Interface
The Status page is displayed, as shown in
2. Click on the Enable button next to the service you wish to start automatically on boot.
This will toggle to Disable.
The service will start automatically the next time you boot the AvediaServer.
To disable a service from starting on boot:
1. Open the Web Management Interface
The Status page is displayed, as shown in
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2. Click on the Disable button next to the service you wish to disable on boot. This will toggle to Enable.
The service will be disabled the next time you boot the AvediaServer.
Viewing Network Status
The Statistics section of the Network page provides an indication of the bandwidth being used by the network interface.
To view network status:
1. Open the Web Management Interface
2. Click on the Network tab
The Network page is displayed, as shown in
The Ethernet interface statistics are shown at the bottom of the page. The AvediaServer automatically updates the statistics without the need to refresh the page.
Note: With reference to the Play module only, the information in the Statistics section is useful if the AvediaServer is indicating that it is streaming channels but that the channels are not accessible. If the channels are streaming, the bandwidth being used by the network will indicate this; a TV channel typically uses 4Mbps of network bandwidth and a radio channel uses approximately 200Kbps.
For more information about the Play module, see the AvediaServer Play Module
Administrator’s Guide V3.0.1.
Viewing RAID Status
The AvediaServer may be installed with multiple disks configured in a RAID array, which ensures that no data is lost in the event of a disk failing.
Note: RAID is only applicable to the AvediaServer Play and Record modules.
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To check the status of the RAID array on the AvediaServer:
1. Open the Web Management Interface
2. Click on the RAID tab
The RAID page is shown below:
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Figure 11 AvediaServer RAID page
3. Check that the last characters in the third line of output look like [UUUUU], as shown below:
Each ‘U’ relates to an individual disk in the RAID array. In the above example, there are five disks in the array.
If you see an underscore (for example,
[_UUUU]),
one of the disks is faulty and has been removed from the RAID array.
4. Further down the page, check the number of RAID Devices. If all the disks are working properly, the output should look like this:
If the number of Total Devices is less than the number of RAID Devices (for example, Total
Devices = 4 and RAID Devices = 5), a disk(s) in the array is faulty and has been removed from the RAID array.
Disks missing from the RAID array
A disk could be missing from the array because it has physically been removed from the server or it could be logically removed from the array because of some other problem (for example, read/write errors resulting in the RAID software deciding not to use the disk and removing it from the RAID array).
If you discover there is a disk missing, please contact support for assistance. For more
APPENDIX C Support and Contact Information
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6 Maintaining the AvediaServer
Upgrading the AvediaServer
Upgrading an Exterity AvediaServer to the 3.0.1 release is a complex process that involves a complete installation of the operating system.
For more information, contact your System integrator.
Exporting Configurations to a TFTP Server
Once the upgrade is complete, a configuration can be exported from the AvediaServer to a
TFTP server.
To export a configuration from the AvediaServer:
1. Open the Web Management Interface
2. Click on the Maintenance tab
The Maintenance page is displayed, as shown below:
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Figure 12 AvediaServer Maintenance Page
3. In the Upgrade/Configuration section, enter the IP address of the TFTP server in the
TFTP Server field
4. Enter the filename of the configuration to export in the Export Filename field
5. Click Export
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Importing Configurations from a TFTP Server
Once the upgrade is complete, any exported configuration can be imported from a TFTP server into the AvediaServer.
To import a configuration into the AvediaServer:
1. Copy the exported configuration to the
root
directory of the TFTP server
2. Open the Web Management Interface
3. Click on the Maintenance tab
The Maintenance page is displayed, as shown in
4. In the Upgrade/Configuration section, enter the IP address of the TFTP server in the
TFTP Server field
5. Enter the filename of the configuration to import in the Import Filename field
6. Click Import
7. View the log file to verify that the configuration settings have been uploaded
Configuring the NTP Server
You can configure an NTP Time Server on the Maintenance page. The AvediaServer uses this to keep time accurately and adjusts its time accordingly.
Note: When DHCP is used, NTP servers configured using the Web Management Interface are ignored; only NTP servers supplied by the DHCP server will be used.
To add an NTP server:
1. Open the Web Management Interface
2. Click on the Maintenance tab
The Maintenance page is displayed, as shown in
3. In the Maintenance section, enter the name of the NTP server in the NTP Servers field
4. Click Add Server
To remove an NTP server:
5. Open the Web Management Interface
6. Click on the Maintenance tab
The Maintenance page is displayed, as shown in
7. In the Maintenance section, click remove
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Configuring the Local Time of the AvediaServer
The AvediaServer has a real-time clock that is persistent over reboots and power downs.
The actual local time is very important when AvediaServer is running or recording Scheduled
Play.
Note: Changing the Time Zone will clear any scheduled content configured in the
Scheduled Play channels. Therefore, ensure that you configure the Time Zone before scheduling any content.
To configure the local time of the AvediaServer:
1. Open the Web Management Interface
2. Click on the Maintenance tab
The Maintenance page is displayed, as shown in
3. Select the country and region from the Time Zone drop-down list
A warning message is displayed, as shown below:
4. Click OK
Rebooting the AvediaServer
To reboot the AvediaServer:
1. Open the Web Management Interface
2. Click on the Maintenance tab
The Maintenance page is displayed, as shown in
3. In the Server section, click Reboot
Shutting Down the AvediaServer
To shut down the AvediaServer:
1. Open the Web Management Interface
2. Click on the Maintenance tab
The Maintenance page is displayed, as shown in
3. In the Server section, click Shutdown
Returning the AvediaServer to Factory Default Settings
To return the AvediaServer to the factory default settings:
1. Open the Web Management Interface
2. Click on the Maintenance tab
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AvediaServer Administrator’s Guide V3.0.1
The Maintenance page is displayed, as shown in
3. In the Server section, click Factory defaults
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7 Logging
Logging permanently logs events. Logging information can be used by authorised Exterity service personnel to analyse any installation or performance problems experienced on an
AvediaServer.
Logging Information to an External Syslog Server
The AvediaServer is configured by default to record events locally (Level = 7-Debug).
However, you can configure the AvediaServer to log information to an external Syslog server.
Note: There needs to be a Syslog server already available on a network
To log information to an external Syslog server:
1. Open the Web Management Interface
2. Click on the Logging tab
The Logging page is displayed, as shown below:
29
Figure 13 AvediaServer Log Page
3. Click the Log remotely checkbox
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The following toolbar is displayed, which allows you to configure the Syslog Server and the
Logging Level.
Figure 14 AvediaServer Logging Toolbar
4. Enter the IP address of the Syslog Server in the Syslog Server field
5. Increase the logging level from the Level drop-down list configures the amount of logging information sent to the Syslog server
6. Click Update
Downloading the Log File
To download the log file:
1. Open the Web Management Interface
2. Click on the Logging tab
The Logging page is displayed, as shown in
3. Click the Download button
The following pop-up window is displayed:
30
Figure 15 AvediaServer Save Log File
4. Save the log file to the required destination.
Note: You can also open the log file if you wish to view it immediately.
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Viewing all Logging Information
To view all logging information:
1. Open the Web Management Interface
2. Click on the Logging tab
The Logging page is displayed, as shown in
3. Click the Show All button
The following window is displayed with all available log information:
Figure 16 Show All Log Information
Refreshing Logging Information
To refresh the Logging page:
1. Open the Web Management Interface
2. Click on the Logging tab
The Logging page is displayed, as shown in
3. Click the Refresh button
The logging information is refreshed.
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8 Troubleshooting
Problem Possible Cause Solution
AvediaServer does not appear in
IPTV Manager
IPTV Manager cannot communicate with AvediaServer
Network connection faulty
DHCP not running
PC has firewall configured, blocking SNMP traps
PC has another application listening for SNMP traps
Network connection faulty
Device has an IP address on a different subnet to the management station
Check Ethernet connections or replace cable
Unless you are using a static IP address, check that DHCP server is running on network
Disable firewall, or open UDP port 162
Close down SNMP trap listener
See above
Use a management station configured with an appropriate
IP address to manage the device
No services are displayed on the
Status page
No dongle inserted into chassis Insert the dongle into chassis
Unable to insert dongle into chassis
Problem with dongle
Inserted/reinserted dongle into chassis but no services are showing
All services have stopped Dongle has been removed
Cannot connect to URL to view
AvediaServer web pages
You are using invalid proxy settings
Contact Technical Support.
Please have the product name and order code on hand – the licence type of the dongle shows this information.
Reinsert the dongle into chassis
Check your proxy settings on
Browser tab
Faulty disk in the RAID array on the AvediaServer
Unknown Contact your Exterity systems integrator or reseller.
Warning!
Removing disks from the RAID array may crash the
AvediaServer.
32
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AvediaServer Administrator’s Guide V3.0.1
APPENDIX A Serial Interface Connection
The serial admin interface provides the ability to manage a small subset of device functionality e.g. to configure an IP address.
Cabling
A ‘null modem’ or ‘crossover’ 9 pin serial cable is required for connection to a PC. The server has standard DB-9 male connector.
Opening a Session
Open a terminal program such as Hyperterminal (this can be found on a standard Windows
PC).
Set up the serial port with the following settings (see example in Figure 15 Serial port settings):
• Baud rate: 115200
• Data bits: 8
• Parity: none
• Stop bits: one
• Flow control: none
Note: There are two serial ports on the server and the one at the back should be used.
The program should now connect and present a login prompt if the return key is pressed.
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AvediaServer Administrator’s Guide V3.0.1
Figure 15 Serial port settings
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AvediaServer Administrator’s Guide V3.0.1
APPENDIX B Discovering the IP Address of the AvediaServer
By default and as shipped from the factory the AvediaServer will get its IP address from the
DHCP server on the network.
There are four methods to find out the IP address assigned via DHCP:
1. Check the leased IP address database of the DHCP server. Match the MAC address of the AvediaServer to an allocated IP address.
2. Run the IPTV Manager and get the IP address of the AvediaServer from the device properties.
3. Log into the Admin Interface via the serial interface using username=serveradmin and password=labrador and run the ifconfig command to get the IP address of the
AvediaServer.
APPENDIX A Serial Interface Connection
4. Use a network snooper application, such as Wireshark , to listen for the broadcast traps
(255.255.255.255, port 162).
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AvediaServer Administrator’s Guide V3.0.1
APPENDIX C Support and Contact Information
Technical Support for Exterity products is provided by authorised Systems Integrators and
Resellers.
Please contact your Systems Integrator or Reseller with any Support issues.
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