System Requirements The system requirements are shown below for each type of installation, software, and peripherals. Should you have questions about the system requirements or replacement peripherals please contact firstname.lastname@example.org or 561-969-2882 option 1 for assistance. The latest system requirements can be obtained here MyTaskit.com or from the Home menu in MyTaskit Pro then About MyTaskit Pro, then clicking the Release Note for this version link. If you are on a non-current version you may need to update your network, server, software, and or peripherals prior to upgrading to the latest current version of MyTaskit Pro. Note We/Our/Us when referenced below refer to My-Villages Inc. dba MyTaskit. Server Requirements Server Recommended Minimum Dedicated Server The Server must be a dedicated server. This server must not function as a domain controller, web server, file server, email server, terminal server, utilized for or manage any firewall software/system. Operating System Server 2012 Standard or R2 Windows 2008 Standard and Enterprise with SP2 (32 or 64 bit R2) (2012 Essentials and Small Business Server not supported) Processor 1 Intel Xeon (or equivalent Amd Opteron) Hex (6) Core 2.4ghz 15mb l3 cache 1 Intel Xeon (or equivalent Amd Opteron) Quad (4) Core 2.4ghz 8mb l2 cache RAM 8 GB ECC (more memory enhances performance) 6 GB ECC (more memory enhances performance) Free Disk Space 60GB free after OS and Updates, Raid 5 or Hybrid SSD array Hard Drive speed Server Grade SSD Remote Access Remote Desktop or Unattended TeamViewer. UPS UPS Battery Backup sufficient for server and router power requirements Data Backup Remote off-site backup performed Tape backup system performed nightly. nightly. 10k SAS/SCSI Virtual Server VMware, Microsoft Hyper-V, and Citrix Xen Server for virtualization Virtual Processor (CPU) 4 Dedicated cores meeting the above server requirements Virtual Server Responsibility You are responsible for your virtual server, and must make sure to provide enough RAM, CPU, and Priority. We do not troubleshoot performance issues in your virtual environment. We will charge $75.00/hour for any additional support required to troubleshoot the server in your virtual environment. Anti-Virus Exclude the D3 database and D3 virtual folders from any virus scanning products and/or virus scanning that occurs in a windows backup utility. Remote Location Connectivity Contact your account manager to discuss the requirements for remote location connectivity. Large or Multiple Site Installations If you intend on connecting multiple locations to a single server you need to have at least T1 speeds or greater between sites. It is highly recommended that these sites be connected via VPN. The greater the network throughput the better the connection will work. We cannot support multi-site connections if the speed is less than 1.5Mbps. The number of persistently connected users and data processing needs can impact the speed and performance of your server. For large network infrastructures with multiple server or remote site requirements please contact your Account Manager to coordinate a system design consultation, and discuss the optimum solution of your application server role within your network infrastructure. Hosted Connectivity Requirements Bandwidth Recommended* Minimum* 120kb/s download and upload for MyTaskit 60kb/s download and upload for Pro, MyTaskit Pro, Connectivity 120kb/s download and upload for Point Of Sale 60kb/s download and upload for Point Of Sale Or 240kb/s if both are running on same workstation. Or 120kb/s if both are running on same workstation (kb/s =Kilobits Per Second) (kb/s =Kilobits Per Second) *Note Bandwidths shown above are per workstation for MyTaskit Pro and POS applications only. To determine total bandwidth needed multiply the above by the total number of concurrent workstation connections needed. Note! Total bandwidth required will be greater if other applications such as an internet browser, streaming music and webcams, etc. are accessing the internet at the same time. Disclaimer We cannot guarantee that the connection speeds available in your area will be sufficient for every configuration. Whenever possible business class cable internet connections should be the preferred method of connectivity. The number of users concurrently connected, internet connections by other businesses and residences in your area and/or type of service provided all impact actual up and down bandwidth speeds. Workstation Requirements Workstation Recommended Minimum Processor Current generation of i5, i7 Intel Processors Intel 2GHz i3 RAM 8 GB RAM 4 GB RAM (more memory enhances performance) Monitor Resolution 1920x1080 (19" touch monitor) for MyTaskit Pro and Point Of Sale. With a minimum of 256MB of dedicated video memory. 1152x864 (17" touch monitor) for MyTaskit Pro only, no Point Of Sale. With a minimum of 256MB of video memory. Touch Screen Resolution 1280x1024 (19" touch monitor) Designed for POS applications 1152x864 (17" touch monitor) Designed for POS applications Operating System Windows 7, 8.1, or 10 Professional 64 bit Windows 7 Professional 64bit (requires 6.2.46 or higher) Roaming Profiles in a non-virtual environment are not supported. Free Disk Space 50GB Free Disk Space Hosted Workstations Roaming Profiles in a non-virtual environment are not supported. 20GB Free Disk space Windows 7, 8.1, or 10 Professional only, otherwise same requirements as listed above. If you have your own hosted environment please contact your account manager to discuss. Support Connectivity Requirements Firewall/Network Recommended Support IP Address In order to access and support your system, We will need the source incoming IP address of 126.96.36.199 available through your Firewall or Router’s Interface. The following Ports should allow translating for both UDP and TCP: Ports 9000 For Comm Server, only on server 13001 For Comm Server for workstations and server 3389 (Remote Desktop) (if 3389 is in use you can use 3390 or 3391) 1603 - Open Database Connectivity (ODBC) – optional 4148 and 4149 – D3 telnet server - optional We will need the following settings on your MyTaskit Pro server to provide support of your system. Server Settings A Windows Username and Password created for MyTaskit Pro Support with administrative permissions or rights. The MyTaskit Pro user should be added to the domain administrators group. The MyTaskit Pro user should have permissions to install new software, network printers, access and maintain Windows Services on the Server. Separate Domain Admin User for D3VME service If your security policy only allows access to these ports by individual requests, your system administrator will have to be available per support request before we can provide support resolutions. Important Notes If you do not have a static public IP available, we will need your system administrator to provide us with your current IP address in order to receive support services. Our support policy does not provide any assistance from our Support or Implementation Staff to install any third party or proprietary Firewall, VPN or Remote Connectivity Client Software on the MyTaskit Pro server. Supported Microsoft Office Products Product Microsoft Office Recommended Minimum Office 2010 STD and Professional Office 2003 STD and Professional. (Office 13, 365, and Open Office are not supported) Credit Card & ACH Integration Product Features Integration includes MyTaskit Pro EMV, Chip & Pin ready gateway for swiped credit card transactions Debit, pin based transactions ACH processing Private label gift cards (coming soon) Loyalty rewards (coming soon) Function For Processing at; Point Of Sale, including Tip transactions Cash Receipts Auto Cash Receipts Reservations Printers and Peripherals* Function Device We have specific policies in place to ensure that our software performs with specific hardware devices. We cannot certify every hardware device by all manufacturers available in the general marketplace. Disclaimer Setup and configuration of equipment purchased through suppliers other than My Villages, Inc. that is not configured properly or that does not meet the required specifications may be subject to a setup fee. We will not provide free hardware setup support beyond 1 hour for hardware purchased from other vendors. All warranties and statements of merchantability are the sole responsibility of the manufacturer. We are not an authorized repair center for equipment. Please contact the manufacturer directly and follow their policy for returning equipment for repair/replacement. Equipment Shipped or returned to us may incur a processing/handling fee. The only printing and hardware devices that we support or recommend to work with our software are listed by function and Make/Model below: Printer Function Reports Work orders Invoices A/R Statements Checks Purchase Orders Financial Statements Warranty Customer Labels Laser Printer PCL5.0E or PCL6 and above emulation capability. Ethernet Connection Required. Host based and postscript printers are not supported. (Parallel, USB, inkjet, bubble jet, and Multi-function machines are not supported) Multi-Copy Forms Sales Department F & I Department Warranty Lexmark 2500 Series Dot-matrix printer or Okidata 320,520, 321, 521. Ethernet connection required. (Parallel and USB connections are not supported.) Barcode/Job Labels Inventory items Job cards Zebra GK420d printer with Ethernet connectivity. Model# GK420D **Note no other connectivity types are supported. Barcode Scanners POS Service Functions Inventory Control Symbol LS4208 Laser USB wired Model# LS4208-SBZU0100ZR Ithaca ITherm 280 Ethernet Model #ITH-280E-DG receipt printer. POS Printer (Parallel and USB connections are not supported.) POS Cash Drawer POS Credit Card Terminal MMF Advantage, printer driven, Model# MMF-ADV113C2131004, with appropriate printer cable for Ithaca above. Ingenico ISC250*, EMV Chip & Pin ready. Requires integration with MyTaskit Pro, contact email@example.com for more information. *This device is not compatible with PAYware Connect. No other swipe devices are supported. POS Touch Monitor ELO E607608 19” monitor Hand Held Data Collection Physical Inventory Cycle Counts Service Parts Service Time Meter Reading (Contact firstname.lastname@example.org or 561-969-2882 option 2 for more information.) Current hourly support rate of $75.00 will be billed for *Printer and Peripheral Notes configuration and setup of hardware not purchased from us. Contact email@example.com for more information.
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