cisco configuration guide

cisco configuration guide
CISCO CONFIGURATION GUIDE
Updated March 17, 2016
Table Of Contents
Section 1 – Cisco Configuration
1.1 – Configure Cisco Unified Application Users........................................................................1
1.2 – Configure Cisco Unity Connection Monitoring...............................................................5
Section 2 – Install Chronicall
2.1 - Installation Setup......................................................................................................................6
Section 3 – Recording Library Setup
3.1 – Installation Setup.....................................................................................................................10
Section 1 – Cisco Configuration
1.1 Configure Cisco Unified Application Users
An application user must be created and configured inside of the Cisco Unified CM
Administration tool to allow Chronicall to connect to the system. Chronicall also requires
user access to the administrative XML (AXL) API to query for users, groups, voice-mail
information, call park timeouts, and to automatically configure devices to be monitored
(if requested within Chronicall). To create an application user:
1. Sign in as an with administrator rights to Cisco Unified CM Administration.
2. Select User Management > Application User.
1
3. Select Add New
4. Enter a user ID and password for Chronicall to use in the application user
2
5. In the Permissions Information section click the Add to User Group button.
6. Then click Find and select the following groups: Standard CCM Read Only,
Standard CCM Super Users, Standard CTI Allow Call Monitoring, Standard CTI
Allow Call Park Monitoring, Standard CTI Allow Call Recording, and Standard CTI
Enabled. Then click the Add Selected button.
3
7. Click Save. The user should now look like the image below
4
1.2 Configure Cisco Unity Connection Monitoring
In order for Chronicall to know what happens to a call while it is inside the unity system
(voice-mail or auto-attendant), remote port status monitoring must be enabled for the
Chronicall server. Please do the following:
1. Sign-in as an administrative user to Cisco Unity Connection Administration.
2. Select System Settings > Advanced > Conversations from the menu on the left.
5
3. Make sure the Enable Remote Port Status Monitor Output option is selected
and the IP address of the Chronicall server is added to the field IP Addresses
Allowed To Connect For Port Status Monitor Output (comma-separated). The
example below has the output going to two different PC’s 10.0.0.216 and
10.0.0.233.
4. Click the Save button.
Section 2 – Install Chronicall
2.1 - Installation Setup
Default username is Administrator and default password is password. You can change the
password after the initial setup.
6
Enter the IP Address of your Cisco Unified Communications Manager. Enter the user-
name and password you created on step 1.1. If you forgot this step you can click on the
Help: Creating a CTI/AXL Application User tab and it will provide you the instructions.
Select the extensions you want Chronicall to report on.
7
Enter the IP Address of your Cisco Unity System. You will need have previously set up
Unity Monitoring outlined in step 1.2. If you forgot click on the Instructions: Configure
Unity Connection Monitoring Tab.
Select the extension you want to monitor in Realtime. This requires Realtime Agent
Licenses. If you don’t have any Realtime Agent licenses you can skip this step.
8
Select the extension you want to assign an Agent Dashboard License. This requires a
Realtime Agent Licenses and Agent Dashboard License. If you don’t have any Realtime
Agent licenses or Agent Dashboard Licenses you can skip this step.
Finish
9
Section 3 – Recording Library Setup
3.1 – Installation Setup
The following setup will help configure Xima’s Recording Library. If you don’t have a
Recording library license you can skip this section. Please assign Recording Library an
extension. This will have to fall into the systems extension range and must not be in use
by another devise. You will also need to select the extensions you wish to record. If an
extension doesn’t appear it doesn’t have a compatible phone / devise. See below for
compatible recording devises.
10
Select the device pool Chronicall should use. If you don’t see this option you only have
one devise pool configured.
Below is a list of commands Chronicall will send to your cisco system to complete the
recording setup.
Finish
11
Phones supporting Cisco Central Recording:
Device/Phone Model
SCCP
SIP
Device-based
(built-in-bridge)
RTPUnencrypted
Media
Device-based
Gateway-based Automatic
(built-in-bridge) RTP-Unencrypt- Recording
sRTP ed Media
Encrypted
Media
Silent Selective
Recording
User Selective
Recording
(available in
UCM 9.0 or
later)
Remarks
Analog Phone
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 12 S
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 12 SP
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 30 SP+
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 3905
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 3911
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 6901
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 6911
XX
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 7.1(3) requires
Dec 2009 firmware
update 8.5(4)
Cisco 6921
XX
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 7.1(3) requires
Dec 2009 firmware
update 8.5(4)
Cisco 6941
XX
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 7.1(3) requires
Dec 2009 firmware
update 8.5(4)
Cisco 6945
XX
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 7.1(3) requires
Dec 2009 firmware
update 8.5(4)
Cisco 6961
XX
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 7.1(3) requires
Dec 2009 firmware
update 8.5(4)
Cisco 7811
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 7821
XX
Requires SIP
Requires SIP
firmware 10.1(1) firmware 10.1(1)
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 7841
XX
Requires SIP
Requires SIP
firmware 10.1(1) firmware 10.1(1)
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 7861
XX
Requires SIP
Requires SIP
firmware 10.1(1) firmware 10.1(1)
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 7902
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 7905
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 7906
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7910
NA
NA
NA
NA
NA
NA
NA
NA
Cisco 7911
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7912
NA
NA
NA
NA
NA
NA
NA
NA
Cisco 7914 Sidecar
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7915 Sidecar
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7916 Sidecar
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
NA
NA
NA
NA
NA
NA
NA
Cisco CKEM Sidecar
Cisco 7920
NA
12
Not a supported device
Not a supported device
Not a supported device
Cisco 7921
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
CUCM 6.0(1) requires
Aug 2008 firmware
update
Cisco 7925 & 7925-EX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7926
XX
Requires UCM
7.0(1) or later
Requires UCM
7.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7931
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7935
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 7936
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco 7937
XX
Requires UCM
6.0(1) or later
No
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Requires March 2010
firmware update 1.4(1)
Not a supported device
Cisco 7940
NA
NA
NA
NA
NA
NA
NA
NA
Cisco 7941
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7941G-GE
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7942
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7945
XX
XX
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7960
NA
NA
NA
NA
NA
NA
NA
NA
Cisco 7961
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7961G-GE
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7962
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7965
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7970
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
End of Software
Maintenance Release
2009
Cisco 7971
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
End of Software
Maintenance Release
2009
Cisco 7975
XX
XX
Requires UCM
6.0(1) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 7985
NA
NA
NA
NA
NA
NA
NA
NA
Cisco 8811
XX
Requires UCM
8.5(1) or later
Requires UCM
8.6(2) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 8831
XX
Requires SIP
Requires SIP
firmware 9.3(2) firmware 9.3(2)
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco 8841
XX
Requires UCM
8.5(1) or later
Requires UCM
8.6(2) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 8845
XX
Requires UCM
8.5(1) or later
Requires UCM
8.6(2) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 8851
XX
Requires UCM
8.5(1) or later
Requires UCM
8.6(2) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 8861
XX
Requires UCM
8.5(1) or later
Requires UCM
8.6(2) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
13
Not a supported device
End of Software
Maintenance Release
2009
Not a supported device
Cisco 8865
XX
Requires UCM
8.5(1) or later
Requires UCM
8.6(2) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Cisco 8941
XX
XX
Requires UCM
7.1(5) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Requires firmware 9.1(2)
or later. SIP support in
9.2(1) in July 2011.
Cisco 8945
XX
XX
Requires UCM
7.1(5) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
Requires firmware 9.1(2)
or later. SIP support in
9.2(1) in July 2011.
Cisco 8961
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 8.0(1) requires
March 2010 firmware
update 9.0(2)
Cisco 9951
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 8.0(1) requires
March 2010 firmware
update 9.0(2)
CUCM 10.0(1) requires
firmware update 9.4.1
Cisco 9965
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 8.0(1) requires
March 2010 firmware
update 9.0(2)
Cisco 9971
XX
Requires UCM
7.1(3) or later
Requires UCM
8.0(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 8.0(1) requires
March 2010 firmware
update 9.0(2)
CUCM 10.0(1) requires
firmware update 9.4.1
Cisco DX650
XX
Requires UCM
7.1(3) or later
Requires UCM
8.5(1) or later
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CUCM 10.0(1) requires
firmware update 10.1.1
Cisco DX70
XX
Requires UCM
8.5(1) or later
Requires UCM
8.5(1) or later
NA
Yes
Yes
Yes
Cisco DX80
XX
Requires UCM
8.5(1) or later
Requires UCM
8.5(1) or later
NA
Yes
Yes
Yes
Cisco E20
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco EX60
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco EX90
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco CTS 500
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco CTS 500-32
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco CTS (all other
device models)
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco ATA 186
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco ATA 187
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco ATA 188
Not a supported device
NA
NA
NA
NA
NA
NA
NA
NA
Cisco IP Communicator XX
XX
Requires CIPC
v7.0(1) or later
No
Requires UCM
10.0(1) or later
Yes
Yes
SCCP, Yes
SIP, Device
-based only
Cisco Jabber for
WindowsSoftphone Mode
XX
Requires Jabber Requires Jabber Requires UCM
for Windows
for Windows
10.0(1) or later
9.2 or later
9.2 or later
Yes
Yes
No
Cisco Jabber for
Windows Extend/Connect Mode
NA
NA
NA
NA
Requires Jabber Yes
for Windows
9.2 or later and
UCM 10.0(1) or
later
Yes
No
Cisco Jabber for
Windows Remote Desktop
Control Mode
NA
NA
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
XX
Requires Jabber Requires Jabber Requires UCM
for Mac 9.2 or for Mac 9.2 or
10.0(1) or later
later
later
Yes
Yes
No
Cisco Jabber for
Mac - Softphone
Mode
Cisco Jabber for Mac Remote Desktop
Control Mode
NA
NA
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Cisco Jabber for iPad
(Wifi-only)
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
No
14
Refer to the device
model under remote
control to determine
support.
Refer to the device
model under remote
control to determine
support.
Cisco Jabber for
iPhone
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
No
Cisco Jabber for
Android
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
No
Cisco Unified Personal
Communicator Remote Desktop
Control Mode
NA
NA
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Cisco Unified
Communications
Integration for
Microsoft Office
Communicator/Lync
-Softphone Modes
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
No
Cisco Unified
Communications
Integration for
Microsoft Office
Communicator/Lync
-Remote Desktop
Control Mode
NA
NA
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Cisco Unified
Communications for
RTX (CUCRTX)
-Softphone Mode
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
No
Cisco Unified
Communications for
RTX (CUCRTX) Remote Desktop
Control Mode
NA
NA
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Cisco Web Communicator for Wx Social
-Softphone Mode
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
No
Cisco Web Communicator for Wx Social Remote Desktop
Control Mode
NA
NA
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the device
model under remote
control to determine
support.
Cisco Unified
Communications
Integration for WebEx
Connect -Softphone
Mode
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Cisco Unified
NA
Communications
Integration for WebEx
Connect - Remote
Desktop Control Mode
NA
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the
device model
under remote
control to
determine
support.
Refer to the device
model under remote
control to determine
support.
VGC Phone
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
VG224
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
VG248
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
CTI Port
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CTI Remote Device
(Extend & Connect)
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
Yes
CTI Route Point
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
CTI Route Point (Pilot
Point)
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
ISDN BRI Phone
NA
NA
NA
NA
NA
NA
NA
NA
Not a supported device
Carrier Integrated
Mobile
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
No
IMS Client
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
No
15
Refer to the device
model under remote
control to determine
support.
Refer to the device
model under remote
control to determine
support.
Refer to the device
model under remote
control to determine
support.
Mobile Communicator
NA
NA
NA
NA
NA
NA
NA
NA
Nokia S60
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
Yes via DTMF
Remote Destination
Profile (Single Number
Reach)
NA
NA
NA
NA
Requires UCM
10.0(1) or later
Yes
Yes
Yes via DTMF
Not a supported device
16
Copyright 2015 - Xima Software
888.944.XIMA
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