Canon | PIXMA MX725 | Canon PIXMA MX725 User manual

Canon PIXMA MX725 User manual
MX720 series
Online Manual
Troubleshooting
English
Troubleshooting
The Machine Cannot Be Powered On
Printing Does Not Start
Paper Does Not Feed Properly/"No Paper" Error Occurs
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Jams
If an Error Occurs
Problems Sending Faxes
Problems Receiving Faxes
Search Each Function
Problems with Network Communication
Problems with Printing
Problems with Printing Quality
Problems with Scanning
Problems with Faxing
Problems with the Machine
Problems with Installation/Downloading
About Errors/Messages Displayed
If You Cannot Resolve the Problem
Problems with Network Communication
Problems with the Machine While Using with Network
Cannot Detect a Machine on a Network
Other Problems with Network
Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print Properly with Automatic Duplex Printing
Copying/Printing Stops Before It Is Completed
Cannot Print Properly from a Wireless Communication Device
Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected
Problems with Scanning
Problems with Scanning
Scan Results Not Satisfactory
Problems with Faxing
Problems Sending Faxes
Problems Receiving Faxes
Cannot Send a Fax Clearly
Telephone Problems
Problems with the Machine
The Machine Cannot Be Powered On
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
LCD Cannot Be Seen At All
An Unintended Language Is Displayed on the LCD
Print Head Holder Does Not Move to the Position for Replacing
If the Output Tray Extension Comes Off
Problems with Bluetooth Communication
Problems with Installation/Downloading
Cannot Install the MP Drivers
Uninstalling IJ Network Tool
About Errors/Messages Displayed
If an Error Occurs
A Message for Faxing Is Displayed on the LCD
A Message Is Displayed
Error Message Appears on a PictBridge Compliant Device
The Machine Cannot Be Powered On
• Check 1: Press the ON button.
• Check 2: Make sure that the power plug is securely plugged into the
power cord connector of the machine, then turn it back on.
• Check 3: Unplug the machine from the power supply, then plug the
machine back in and turn the machine back on after leaving it for at
least 3 minutes.
If the problem is not resolved, contact the service center.
Printing Does Not Start
• Check 1: Make sure that the power plug is securely plugged in, then
turn the machine on.
While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops
flashing and remains lit.
Note
When printing large data such as a photo or graphics, it may take longer to start printing. While
any lamp on the operation panel is flashing, the computer is processing data and sending it to the
machine. Wait until printing starts.
• Check 2: Make sure that the machine is connected to your computer
properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is
securely plugged in to the machine and the computer, then check the followings:
• If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to
the computer, and try printing again. If printing starts normally, there is a problem with the relay
device. Consult the reseller of the relay device for details.
• There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a
LAN cable or is set up correctly.
• Check 3: If you are printing from the computer and there are any
unnecessary print jobs, delete them.
Deleting the Undesired Print Job
• Check 4: Make sure that your machine's name is selected in the Print
dialog.
The machine will not print properly if you are using a printer driver for a different printer.
Make sure that your machine's name is selected in Printer in the Print dialog.
Note
To make the machine the one selected by default, select the machine for Default printer.
• Check 5: Restart your computer if you are printing from the computer.
Paper Does Not Feed Properly/"No Paper" Error Occurs
• Check 1: Make sure that paper is loaded.
Loading Paper
• Check 2: Make sure of the following when you load paper.
• When loading two or more sheets of paper, flip through the paper before loading.
• When loading two or more sheets of paper, align the edges of the sheets before loading.
• When loading two or more sheets of paper, make sure that the paper stack does not exceed the
paper load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on
the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to less than half of the paper load
limit.
• Always load the paper in portrait orientation, regardless of the printing orientation.
Important
When loading paper in the cassette, slide the paper guide on the front side to align with the
corresponding mark of page size. Load the paper with the print side facing DOWN, load the
paper stack in the center of the cassette, then slide the paper guides to align with the both
edges of the paper stack.
Loading Paper
• Check 3: Check to see if the paper you are printing on is not too thick
or curled.
Media Types You Cannot Use
• Check 4: Make sure of the following when you load Hagakis or
envelopes.
• If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the
paper load limit.
Load Hagakis with a zip code column toward the far end of the cassette (upper).
• When printing on envelopes, refer to Loading Paper, and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are
placed in landscape orientation, they will not feed properly.
• Check 5: Confirm that the media type and the paper size settings
correspond with the loaded paper.
• Check 6: Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
Cleaning the paper feed roller will wear the roller, so perform this procedure only when
necessary.
• Check 7: If two or more sheets of paper feed from the cassette at once,
clean the inside of the cassette.
For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette.
• Check 8: Are the transport unit cover and the rear cover attached
properly?
Refer to Rear View for the position of the rear cover.
Print Results Not Satisfactory
If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the
paper and print quality settings first.
• Check 1: Do the page size and media type settings match the size and
type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result.
If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality
of the printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.
The method of confirming the paper and print quality settings differs depending on what you do with
your machine.
To copy by operating the machine
Confirm by using the operation panel on the machine.
Setting Items
To copy photo by operating the machine
Confirm by using the operation panel on the machine.
Copying Photos
To print from your USB flash drive by
operating the machine
Confirm by using the operation panel on the machine.
Setting Items
To print photo on an online photo album by
operating the machine
Confirm by using the operation panel on the machine.
Printing Photos in Online Photo Album
To print from a PictBridge compliant device
Confirm by using your PictBridge compliant device.
About PictBridge Print Settings
Confirm by using the operation panel on the machine.
PictBridge print settings
To print from a mobile phone
Confirm by using the operation panel on the machine.
Mobile phone print settings
To print from a computer
Confirm by using the printer driver.
Printing with Easy Setup
• Check 2: Make sure that the appropriate print quality is selected
referring to the table in Check 1.
Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven
colors, increase the print quality setting and try printing again.
Note
When printing from a PictBridge compliant device, set the print quality setting by using the
operation panel on the machine.
You cannot make this setting from a PictBridge compliant device.
You cannot change the print quality setting when printing from a mobile phone.
• Check 3: If the problem is not resolved, there may be other causes.
See also the sections below:
Cannot Print to End of Job
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
Lines Are Misaligned
Printed Paper Curls or Has Ink Blots
Paper Is Smudged/Printed Surface Is Scratched
Back of the Paper Is Smudged
Vertical Lines Are Printed on the Sides of the Printout
Colors Are Uneven or Streaked
Ink Is Not Ejected
• Check 1: Has the ink run out?
Check the Support Code on the LCD and take the appropriate action to resolve the error.
Support Code List
• Check 2: Is the orange tape or protective film remaining?
Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated
in (A).
If the orange tape is left as in (B), pull the orange tape and remove it.
• Check 3: Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head
nozzles.
Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing,
Print Head Cleaning, and Print Head Deep Cleaning.
• If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head
Cleaning and try printing the Nozzle Check Pattern again.
• If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine
and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do
not unplug it from the power supply.
• If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged.
Contact the service center.
Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.
• When a Support Code and a message are displayed on the computer
screen:
The screen differs depending on the OS you are using.
• When a Support Code and a message are displayed on the LCD:
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed).
Note
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
If an Error Occurs
When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.
• When a Support Code and a message are displayed on the computer
screen:
The screen differs depending on the OS you are using.
• When a Support Code and a message are displayed on the LCD:
For details on how to resolve errors with Support Codes, refer to Support Code List.
Note
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons
Errors Often Occur When You Send a Fax
Cannot Send a Fax
• Check 1: Is the power turned on?
• You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
• If you disconnected the power cord without turning off the power (one of the buttons on the
operation panel is lit), reconnecting it turns on the power automatically.
• If you disconnected the power cord after pressing the ON button to turn off the power (no buttons
on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
• If the power was turned off due to power failure, etc., the power is automatically turned on when
the power failure is resolved.
Important
Confirm that all lamps on the operation panel are off before unplugging the power cord, then
unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the
power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT)
will be printed after turning the machine on.
For details, see Summary of Reports and Lists.
• Check 2: Is the document being sent from memory or the fax being received into
memory?
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/
received into machine's memory. Wait until the transmission/reception is complete.
• Check 3: Is the machine's memory full?
Delete contents in memory, then send a fax again.
Document Stored in Machine's Memory
• Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
• Check 5: Is Hook key setting set to Disable?
When you send a fax manually, dial the number with Enable selected for Hook key setting in
Security control under FAX settings, or dial the number using the telephone connected to the
machine.
Security control
• Check 6: Is Dial tone detect set to ON?
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX
settings.
Advanced FAX settings
• Check 7: Is the fax number registered correctly for speed dialing?
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed
dial code, then send the document again.
Changing Registered Information
Note
You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE
NO. LIST.
Summary of Reports and Lists
• Check 8: Does an error occur during transmission?
• Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check
the cause.
A Message for Faxing Is Displayed on the LCD
• Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
• Check 9: Is the document loaded properly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
• Check 10: Does a printer error occur?
Ensure that an error message is displayed on the LCD. When an error message is displayed on the
LCD, check the cause.
When the error message with the support code is displayed, refer to Support Code List.
When the error message without the support code is displayed, refer to A Message Is Displayed.
If you are in a hurry, press the Stop button to close the message, then send the fax.
• Check 11: Is the telephone line connected correctly?
Reconnect the telephone line cable to the telephone line jack.
Basic Connection
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your
telephone company and the manufacturer of your terminal adapter or telephone adapter.
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the
Numeric Buttons
• Check: Have you already selected the recipient from the redial history, or already
dialed a number by using the Numeric buttons?
You can dial one recipient by selecting from the redial history or by using the Numeric buttons as the
recipient of sequential broadcasting.
If you already have dialed by selecting from the redial history or by using the Numeric button, select
the recipient from the coded speed dial.
Errors Often Occur When You Send a Fax
• Check: Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the transmission start speed may correct the error.
Reduce the transmission start speed on TX start speed in Adv. communication settings in
Advanced FAX settings under FAX settings.
Advanced FAX settings
Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
• Check 1: Is the power turned on?
• You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
• If you disconnected the power cord without turning off the power (one of the buttons on the
operation panel is lit), reconnecting it turns on the power automatically.
• If you disconnected the power cord after pressing the ON button to turn off the power (no buttons
on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
• If the power was turned off due to power failure, etc., the power is automatically turned on when
the power failure is resolved.
Important
Confirm that all lamps on the operation panel are off before unplugging the power cord, then
unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the
power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT)
will be printed after turning the machine on.
For details, see Summary of Reports and Lists.
• Check 2: Is the machine's memory full?
Print the received faxes stored in the machine's memory or save them on the USB flash drive, delete
them from the machine's memory, and have the sender resend the faxes.
Document Stored in Machine's Memory
• Check 3: Does an error occur during reception?
• Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check
the cause.
A Message for Faxing Is Displayed on the LCD
• Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
• Check 4: Is the telephone line cable connected to the external device jack?
Reconnect it to the telephone line jack.
Basic Connection
• Check 5: Is a different size of paper from that specified by Page size loaded?
If a different size of paper from that specified by Page size is loaded for printing faxes, the received
faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the
same size of paper as that specified by Page size, then press the OK button on the machine.
• Check 6: Is paper loaded?
If paper is not loaded, received faxes will be stored in the machine's memory without being printed
(Memory Reception). Load paper, then press the OK button.
• Check 7: Is the amount of remaining ink sufficient to print a fax?
If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's
memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the
machine's memory.
Document Stored in Machine's Memory
Note
If the machine was receiving faxes in the fax mode, printing will start automatically after the ink
tank is replaced.
Replacing an Ink Tank
When the machine receives black & white faxes in the machine's memory, if 2-sided is selected
for 2-sidedPrintSetting in FAX paper settings in the Fax menu, selecting 1-sided may print the
faxes.
You can set the machine to forcibly print a received fax even if the ink has run out.
Set Print when out of ink in Auto print settings under FAX settings to Print.
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory.
If the ink has already run out, we recommend that Do not print be selected for Received
documents in Auto print settings under FAX settings to store the received fax in the machine's
memory. After you replace the ink tank and select Print for Received documents in Auto print
settings, the fax stored in the machine's memory will be printed automatically.
Auto print settings
• Check 8: Is the machine set to the appropriate receive mode?
Check the receive mode setting and change it to a mode suited to your connection if necessary.
Setting the Receive Mode
• Check 9: Is FAX reception reject set to ON?
Select OFF for FAX reception reject in Security control under FAX settings.
For details on how to set, see Rejecting Fax Reception.
• Check 10: Are there setting items set Reject in Caller rejection?
If you select Reject for any setting items in Caller rejection in Security control under FAX settings,
the machine rejects calls for setting item selected Reject.
For details on how to set, see Using the Caller ID Service to Reject Calls.
Machine Does Not Switch Automatically between Voice and Fax Calls
• Check: Is the receive mode set to FAX only mode?
If FAX only mode is selected for Receive mode settings, there will be no automatic switching
between voice and fax calls.
Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.
If the receive mode is TEL priority mode and an answering machine is connected to the machine,
check whether a proper message is played back when the answering machine answers.
Setting the Receive Mode
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
Quality of Received Fax is Poor
• Check 1: Check the scan settings of the sender's fax machine.
Ask the sender to adjust the scan settings of the fax machine.
• Check 2: Is ECM RX set to OFF?
Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX
settings.
If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.
Advanced FAX settings
• Check 3: Is the sender's original document or scanning area of the sender's fax
machine dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and
ask the sender to check whether the scanning area of the fax machine is dirty.
• Check 4: Is ECM transmission/reception enabled although the line/connection is poor,
or is the sender's fax machine compatible with ECM?
• Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX
settings.
Advanced FAX settings
• Contact the sender and ask the sender to check whether the machine is set to enable ECM
transmission.
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received
without automatic error correction.
• Reduce the reception start speed on RX start speed in Adv. communication settings in
Advanced FAX settings under FAX settings.
Advanced FAX settings
• Check 5: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Cannot Receive a Color Fax
• Check: Is ECM RX set to OFF?
If OFF is select for ECM RX in Adv. communication settings in Advanced FAX settings under FAX
settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or
receive color faxes in black & white according to the setting of the sender's fax machine.
Set ECM RX to ON.
Advanced FAX settings
Errors Often Occur When You Receive a Fax
• Check 1: Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed on RX start speed in Adv. communication settings in Advanced
FAX settings under FAX settings.
Advanced FAX settings
• Check 2: Is the sender's fax machine operating normally?
Contact the sender and ask the sender to check whether the fax machine is operating normally.
Problems with Network Communication
Problems with the Machine While Using with Network
Cannot Detect a Machine on a Network
Other Problems with Network
Problems with the Machine While Using with Network
The Machine Stopped Working Suddenly
Printing Speed Is Slow
Cannot Use the Machine on Replacing an Access Point or Changing Its settings
The Machine Stopped Working Suddenly
Cannot Communicate with the Machine over the Wireless LAN
Cannot Communicate with the Machine over the Wired LAN
Cannot Print or Scan from a Computer Connected to the Network
Cannot Communicate with the Machine over the Wireless LAN
• Check 1: Make sure that the machine is turned on.
• Check 2: Make sure that the network settings in the machine are identical with those
of the access point.
Refer to the instruction manual provided with the access point or contact its manufacturer to check the
access point settings, and then modify the machine settings.
How to Set a WEP/WPA/WPA2 Key
• Check 3: Make sure that the machine is not place as far away from the access point.
The access point is located indoors within the effective range for wireless communication. Locate the
machine within 164 ft. / 50 m from the access point.
• Check 4: Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the
devices.
• Check 5: Make sure that there is no source of radio wave interference in your vicinity.
There may be a device such as a microwave oven using the same frequency bandwidth as the
wireless station. Place the wireless devices as far away from the interference source as possible.
• Check 6: Make sure that the network settings of the computer are correct.
For the procedures to connect a network device to the computer and set them up, refer to the
instruction manual of your network device or contact its manufacturer.
• Check 7: Make sure that the radio status is good and adjust the installation positions
while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
• Check 8: Make sure that the valid wireless channel is used.
The wireless channel to be used may be limited depending on wireless network devices installed in the
computer. Refer to the instruction manual provided with your computer or your wireless network device
to specify the valid wireless channel.
• Check 9: Make sure that the channel set to the access point is valid to communicate
with the computer, confirmed in Check 8.
If not, change the channel set to the access point.
• Check 10: Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that
Canon software is attempting to access the network. If the warning message appears, set the security
software to always allow access.
If using any programs that switch the network environment, check their settings. Some programs will
enable a firewall by default.
• Check 11: When using a router, connect the printer and computer to the LAN side
(same network segment).
• Check 12: When the printer is connected to an AirPort Base Station via a LAN, use
alphanumeric characters for the name of the network (SSID).
If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start
setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for
your model.
• For placement:
Make sure that there is no barrier or obstacle between the access point and the machine.
Cannot Communicate with the Machine over the Wired LAN
• Check 1: Make sure that the machine is turned on.
• Check 2: Make sure that the LAN cable is connected properly.
Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose,
connect the cable properly.
If the LAN cable is connected to the WAN side of the router, the cable is connected to the LAN side of
the router.
If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start
setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for
your model.
Cannot Print or Scan from a Computer Connected to the Network
• Check 1: Make sure that the network settings of the computer are correct.
For the procedures to set up the computer, refer to the instruction manual of your computer or contact
its manufacturer.
• Check 2: If the MP Drivers are not installed, install the MP Drivers.
Install the MP Drivers with the Setup CD-ROM.
• Check 3: When using wireless LAN, make sure that access control is not set to the
access point.
For the procedures to connect an access point and set it up, refer to the instruction manual of your
access point or contact its manufacturer.
Note
To check the MAC address or the IP address of the computer, see Checking the IP Address or
the MAC Address of the Computer.
Printing Speed Is Slow
• Check 1: The machine may be printing out or scanning a large job
issued from another computer.
• Check 2: When using wireless LAN, make sure that the radio status is
good and adjust the installation positions while monitoring the radio
status with IJ Network Tool.
Monitoring Wireless Network Status
Make sure that there is no barrier or obstacle between the access point and the machine. Wireless
communication between different rooms or floors is generally poor. The metal, concrete, or timber
including the metallic material, mud wall, or insulator may interrupt a wireless communication. If the
machine cannot communicate with the computer over a wireless LAN for the wall material, place the
machine and the computer in the same room or floor.
• Check 3: When using wireless LAN, make sure that there is no source
of interference in your vicinity.
Since a device such as a microwave oven uses the same frequency bandwidth, it may cause
interference. Place the wireless devices as far away from the source of interference as possible.
Cannot Use the Machine on Replacing an Access Point or
Changing Its settings
When you replace an access point, perform network setup of the machine again.
To perform network setup again, access our web site through the Internet and download the latest
MiniMasterSetup for your model.
If the problem is not resolved, see below.
Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering a
WEP/WPA/WPA2 Key to the Access Point
When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was
Switched on the Access Point
Cannot Communicate with the Machine After Applying MAC/IP Address Filtering
or Entering a WEP/WPA/WPA2 Key to the Access Point
• Check 1: Confirm the access point setting.
Refer to the instruction manual provided with the access point or contact its manufacturer to confirm
the access point setting. Make sure that the computer and the access point can communicate with
each other under this setting.
• Check 2: If you are performing MAC address filtering or IP address filtering at the
access point, confirm that the MAC address or IP address for both the computer or
the network device and the printer are registered.
• Check 3: If you are using a WEP/WPA/WPA2 key, make sure that the key for the
computer or the network device and the printer matches that set to the access point.
Besides the WEP key itself, the key length, key format, the key ID to use, and the authentication
method must match among the machine, the access point, and the computer.
Normally, select Auto for the authentication method. If you want to specify the method manually,
select Open System or Shared Key according to the setting of the access point.
How to Set a WEP/WPA/WPA2 Key
When Encryption Is Enabled, Cannot Communicate With the Machine After the
Encryption Type Was Switched on the Access Point
If the printer cannot communicate with the computer after the encryption type of the printer was switched,
make sure that encryption types for the computer and the access point matches that set to the printer.
Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering a
WEP/WPA/WPA2 Key to the Access Point
Cannot Detect a Machine on a Network
Cannot Detect the Machine When Setting up Network Communication
The Machine Cannot Be Detected in the Wireless LAN
The Machine Cannot Be Detected in the Wired LAN
Cannot Detect the Machine When Setting up Network
Communication
If the machine could not be detected on the network when setting up the network communication, confirm
the network settings before redetecting the machine.
Cannot Detect the Machine with the Wireless LAN: Check 1
Cannot Detect the Machine with the Wired LAN: Check 1
Note
You can set up the network communication via USB. To set up via USB, select the Set up the
network connection via USB check box on the Check Printer Settings screen and click Next.
Cannot Detect the Machine with the Wireless LAN: Check 1
Are the machine and network device (router, access point, etc.) turned on?
Make sure that the machine is turned on.
Confirming that the Power Is On
Make sure that the network device (router, access point, etc.) is turned on.
If the machine or the network device is turned off:
Turn on the machine or the network device.
After turning on the machine or the network device, it may take some time until ready for use. After a while
just turning on the machine or the network device, click Redetect on the Check Printer Settings screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the machine and the network device are turned on:
If the machine and the network device are turned on or if the machine could not be detected after clicking
Redetect, go to check 2.
Cannot Detect the Machine with the Wireless LAN: Check 2
Cannot Detect the Machine with the Wireless LAN: Check 2
Are the computer and network device (router, access point, etc.) configured and
can the computer connect to the network?
Make sure that you can view any web pages on your computer.
If you cannot view any web pages:
Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After
that, configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or
contact their manufacturers.
If you can view any web page after configuring the computer and network device, try to set up the network
communication from the beginning.
If you can view any web page:
Go to check 3.
Cannot Detect the Machine with the Wireless LAN: Check 3
Cannot Detect the Machine with the Wireless LAN: Check 3
Is the wireless LAN setting of the machine enabled?
Make sure that the Wi-Fi lamp of the machine is lit blue.
If the Wi-Fi lamp is off:
The wireless LAN setting of the machine is not activated. Activate the wireless LAN setting of the machine.
After activating the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to
set up the network communication from the beginning.
If the Wi-Fi lamp is lit:
Go to check 4.
Cannot Detect the Machine with the Wireless LAN: Check 4
Cannot Detect the Machine with the Wireless LAN: Check 4
Is the machine connected to the access point?
By using the operation panel of the machine, make sure that the machine is connected to the access point.
Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings >
WLAN setting list.
Make sure that Connection on the LCD is set to Active.
If Connection is set to Inactive:
The machine may be placed far away from the access point. Place the machine near the access point
temporarily, then click Redetect on the Check Printer Settings screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the machine cannot be detected, the machine is not connected to the access point. Connect the machine
to the access point.
Click Back to Top on the Check Printer Settings screen to try to set up the network communication from
the beginning.
If Connection is set to Active:
Check the SSID of the WLAN setting list and confirm the setting is same as the access point which your
computer connects.
You can confirm the SSID set for your computer from the AirMac icon of the menu bar.
If the SSIDs of the machine and your computer are different, click Back to Top on the Check Printer
Settings screen to try to set up the network communication from the beginning. When you try to set up, set
the same SSID (access point) for the machine and your computer.
If the SSIDs of the machine and your computer are same, go to check 5.
Cannot Detect the Machine with the Wireless LAN: Check 5
Cannot Detect the Machine with the Wireless LAN: Check 5
Does the firewall function of your security software or operation system for
computer interfere with setting up the network communication?
The firewall function of your security software or operation system for computer may limit communications
between the machine and your computer. Confirm the setting of firewall function of your security software
or operation system or the message appearing on your computer.
If the firewall function interferes with setting up:
• When the message appears on your computer:
If the message warning that Canon software is attempting to access the network appears on the
computer, set the security software to allow access.
Then click Redetect on the Check Printer Settings screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
• When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.
* Set the security software to allow Setup.app, Canon IJ Network Tool.app,
canonijnetwork.bundle, CIJScannerRegister.app, and CNNSelectorAgent.app to access the
network.
After setting the security software, try to set up the network communication from the beginning.
Note
For the operation system firewall settings or the security software firewall settings, refer to the
instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings:
Go to check 6.
Cannot Detect the Machine with the Wireless LAN: Check 6
Cannot Detect the Machine with the Wireless LAN: Check 6
Check the settings of the access point.
Check the settings of the access point for the network connection such as IP address filtering, MAC
address filtering, or DHCP function.
For details on how to check the settings of the access point, refer to the instruction manual supplied with
the access point or contact its manufacturer.
After checking the settings of the access point, click Redetect on the Check Printer Settings screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the problem is not resolved, select the Set up the network connection via USB check box on the
Check Printer Settings screen and click Next to set up the network communication via USB.
Cannot Detect the Machine with the Wired LAN: Check 1
Is the LAN cable connected, and are the machine and the router turned on?
Make sure that the LAN cable is connected.
Make sure that the machine is turned on.
Confirming that the Power Is On
Make sure that the router is turned on.
If the LAN cable is connected and the machine or the network device is turned
off:
Turn on the machine or the network device.
After turning on the machine or the network device, it may take some time until ready for use. After a while
just turning on the machine or the network device, click Redetect on the Check Printer Settings screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the LAN cable is connected and the machine and the network device are turned
on:
If the machine and the network device are turned on or if the machine could not be detected after clicking
Redetect, go to check 2.
Cannot Detect the Machine with the Wired LAN: Check 2
Cannot Detect the Machine with the Wired LAN: Check 2
Are the computer and the router configured and can the computer connect to the
network?
Make sure that you can view any web pages on your computer.
If you cannot view any web pages:
Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After
that, configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or
contact their manufacturers.
If you can view any web page after configuring the computer and network device, try to set up the network
communication from the beginning.
If you can view any web page:
Go to check 3.
Cannot Detect the Machine with the Wired LAN: Check 3
Cannot Detect the Machine with the Wired LAN: Check 3
Is the wired LAN setting of the machine enabled?
By using the operation panel of the machine, confirm the wired LAN setting of the machine.
Press the MENU button, then select Setup > Device settings > LAN settings > Change wireless/wired.
Make sure that Wired LAN active is selected on the LCD.
If Wired LAN active is not selected:
The wired LAN setting of the machine is not activated. Activate the wired LAN setting of the machine.
After activating the wired LAN setting, click Back to Top on the Check Printer Settings screen to try to set
up the network communication from the beginning.
If Wired LAN active is selected:
Go to check 4.
Cannot Detect the Machine with the Wired LAN: Check 4
Cannot Detect the Machine with the Wired LAN: Check 4
Is the machine connected to the router?
By using the operation panel of the machine, make sure that the machine is connected to the router.
Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings >
LAN setting list.
Make sure that Connection on the LCD is set to Active.
If Connection is set to Inactive:
The machine is not connected to the router. Connect the machine to the router.
Click Back to Top on the Check Printer Settings screen to try to set up the network communication from
the beginning.
If Connection is set to Active:
Go to check 5.
Cannot Detect the Machine with the Wired LAN: Check 5
Cannot Detect the Machine with the Wired LAN: Check 5
Does the firewall function of your security software or operation system for
computer interfere with setting up the network communication?
The firewall function of your security software or operation system for computer may limit communications
between the machine and your computer. Confirm the setting of firewall function of your security software
or operation system or the message appearing on your computer.
If the firewall function interferes with setting up:
• When the message appears on your computer:
If the message warning that Canon software is attempting to access the network appears on the
computer, set the security software to allow access.
Then click Redetect on the Check Printer Settings screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
• When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.
* Set the security software to allow Setup.app, Canon IJ Network Tool.app,
canonijnetwork.bundle, CIJScannerRegister.app, and CNNSelectorAgent.app to access the
network.
After setting the security software, try to set up the network communication from the beginning.
Note
For the operation system firewall settings or the security software firewall settings, refer to the
instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings:
Go to check 6.
Cannot Detect the Machine with the Wired LAN: Check 6
Cannot Detect the Machine with the Wired LAN: Check 6
Check the settings of the router.
Check the settings of the router for the network connection such as IP address filtering, MAC address
filtering, or DHCP function.
For details on how to check the settings of the router, refer to the instruction manual supplied with the
router or contact its manufacturer.
After checking the settings of the router, click Redetect on the Check Printer Settings screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the problem is not resolved, select the Set up the network connection via USB check box on the
Check Printer Settings screen and click Next to set up the network communication via USB.
The Machine Cannot Be Detected in the Wireless LAN
• Check 1: Make sure that the machine is turned on.
• Check 2: Is Change wireless/wired in LAN settings under Device
settings set to Disable LAN?
• Check 3: When the machine is connected to the computer temporarily
using a USB cable, make sure that the USB cable is connected
properly.
When you set up the wireless LAN connection using a USB cable or change the wireless LAN settings
using IJ Network Tool, connect the machine and the computer securely.
Connecting the Machine to the Computer Using a USB Cable
• Check 4: Make sure that the machine setup is completed.
If not, setup with the Setup CD-ROM.
• Check 5: When using IJ Network Tool, click Update to search for the
printer again.
Canon IJ Network Tool Screen
• Check 6: Make sure that the network settings in the printer are identical
with those of the access point.
Refer to the instruction manual provided with the access point or contact its manufacturer to check the
access point settings, and then modify the machine settings.
How to Set a WEP/WPA/WPA2 Key
• Check 7: Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the
devices.
• Check 8: Make sure that the machine is not place as far away from the
access point.
The access point is located indoors within the effective range for wireless communication. Locate the
machine within 164 ft. / 50 m from the access point.
• Check 9: Make sure that there is no source of radio wave interference
in your vicinity.
There may be a device such as a microwave oven using the same frequency bandwidth as the
wireless station. Place the wireless devices as far away from the interference source as possible.
• Check 10: Make sure that the network settings of the computer are
correct.
Make sure that the computer can communicate with the printer and the access point over the wireless
LAN.
• Check 11: Make sure that the firewall of the security software is
disabled.
If the firewall function of your security software is turned on, a message may appear warning that
Canon software is attempting to access the network. If the warning message appears, set the security
software to always allow access.
If using any programs that switch the network environment, check their settings. Some programs will
enable a firewall by default.
• Check 12: When using a router, connect the printer and computer to
the LAN side (same network segment).
• Check 13: When the printer is connected to an AirPort Base Station via
a LAN, use alphanumeric characters for the name of the network
(SSID).
If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start
setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for
your model.
The Machine Cannot Be Detected in the Wired LAN
• Check 1: Make sure that the machine is turned on.
• Check 2: Is Change wireless/wired in LAN settings under Device
settings set to Disable LAN?
LAN settings
• Check 3: Make sure that the LAN cable is connected properly.
Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose,
connect the cable properly.
If the LAN cable is connected to the WAN side of the router, the cable is connected to the LAN side of
the router.
Other Problems with Network
Forgot an Access Point Name, SSID, or a Network Key
The Message Is Displayed on the Computer Screen During Setup
The Admin Password Set to the Machine Was Forgotten
Checking Information about the Network
How to Restore the Machine's Network Settings to Factory Default
Forgot an Access Point Name, SSID, or a Network Key
Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the
WEP/WPA/WPA2 Key)
How to Set a WEP/WPA/WPA2 Key
Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set
(You Forgot the WEP/WPA/WPA2 Key)
For information on how to set up the access point, refer to the instruction manual provided with the access
point or contact its manufacturer. Make sure that the computer and the access point can communicate with
each other, then set up the machine to match the settings of the access point.
How to Set a WEP/WPA/WPA2 Key
Refer to the instruction manual provided with the access point or contact its manufacturer and check the
access point settings. Make sure that the computer and the access point can communicate with each other,
then set up the machine to match the settings of the access point.
• When using WEP
The key length, key format, the key to use (one of 1 to 4), and the authentication method must match
among the access point, the printer, and the computer.
In order to communicate with an access point that uses automatically generated WEP keys, you must
configure the machine to use the key generated by the access point by entering it in hexadecimal
format.
Normally, select Auto for the authentication method. Otherwise, select Open System or Shared Key
according to the setting of the access point.
When the WEP Details screen appears after clicking Set on the Access Points screen, follow the onscreen instructions and set the key length, the key format, the key number, and the authentication to
enter a WEP key.
For details, see Changing the WEP Detailed Settings.
Note
When the printer is connected to an AirPort Base Station via a LAN:
When the printer is connected to an AirPort Base Station via a LAN, confirm the settings in
Wireless Security of AirPort Utility.
Select 64 bit if WEP 40 bit is selected for the key length in the AirPort Base Station.
Select 1 for Key ID:. Otherwise your computer will not be able to communicate with the
printer via the access point.
• When using WPA or WPA2
The authentication method, passphrase, and dynamic encryption type must match on the access point,
the machine, and the computer.
Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric
characters, or a 64-character hexadecimal number).
Select either TKIP (Basic Encryption) or AES (Secure Encryption) for the dynamic encryption
method.
For details, see Changing the WPA or WPA2 Detailed Settings.
Note
This machine supports WPA-PSK (WPA-Personal) and WPA2-PSK (WPA2-Personal).
The Message Is Displayed on the Computer Screen During
Setup
The Enter Password Screen Is Displayed During Setup
The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Access
Points Screen
"You are connecting the machine to the non encrypted wireless network" Is Displayed
The Enter Password Screen Is Displayed During Setup
The following screen is displayed if an administrator password is set to the machine which has already
been set up.
Enter the administrator password you have set.
Changing the Settings in the Admin Password Sheet
The Screen for Setting the Encryption Is Displayed After Selecting the Access
Point in the Access Points Screen
This screen is displayed automatically if the selected access point is encrypted. In this case, configure the
details to use the same encryption settings set to the access point.
For information on the encryption settings, see Changing the Settings in the Wireless LAN Sheet.
"You are connecting the machine to the non encrypted wireless
network" Is Displayed
Security is not configured on the access point. The machine can still be used, so continue the setup
procedure to complete it.
Important
If you connect to a network that is not protected with security measures, there is a risk of disclosing
data such as your personal information to a third party.
The Admin Password Set to the Machine Was Forgotten
Initialize the LAN settings.
How to Restore the Machine's Network Settings to Factory Default
After initializing the LAN settings, setup with the Setup CD-ROM.
Checking Information about the Network
Checking the IP Address or the MAC Address of the Machine
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
Checking the Network Setting Information
Checking the IP Address or the MAC Address of the Machine
To check the IP address or the MAC address of the machine, display the network setting information using
the operation panel of the machine or print out the network setting information of the machine.
LAN settings
Printing Out Network Setting Information
To display the network setting information using IJ Network Tool, select Network Information on the View
menu.
Canon IJ Network Tool Menus
Checking the IP Address or the MAC Address of the Computer
To check the IP address or MAC address assigned to the computer, follow the procedure below.
1. Select System Preferences from the Apple menu, then click Network.
2. Make sure that the network interface you are using on your computer is selected, then click
Advanced.
• In Mac OS X v.10.7.x:
Make sure that Wi-Fi is selected as the network interface.
• In Mac OS X v.10.6.8:
Make sure that AirMac is selected as the network interface.
3. Confirm the IP address or MAC address.
• In Mac OS X v.10.7.x:
Click TCP/IP to confirm the IP address.
Click Hardware to confirm the MAC address.
• In Mac OS X v.10.6.8:
Click TCP/IP to confirm the IP address.
Click Ethernet, then see Ethernet ID to confirm the MAC address.
Checking If the Computer and the Machine, or Computer and the Access Point
Can Communicate
To check that communication is available, perform the ping test.
1. Open the Utilities folder in the Applications folder.
2. Start Network Utility.
3. Click the Ping button.
4. Make sure that Send only XX pings (XX are numbers) is selected.
5. Enter the IP address of the target printer or the target access point in Enter the network address to
ping..
When using the OS other than Mac OS X v.10.6.x, enter the IP address of the target printer or the
target access point in Please enter the network address to ping.
6. Click Ping.
"XXX.XXX.XXX.XXX" is the IP address of the target device.
A message such as the following is displayed.
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms
--- XXX.XXX.XXX.XXX ping statistics --3 packets transmitted, 3 packets received, 0% packet loss
If the packet loss is 100%, the communication is not available. Otherwise, the computer is
communicating with the target device.
Checking the Network Setting Information
To check the IP address or the MAC address of the machine, display the network setting information using
the operation panel of the machine or print out the network setting information of the machine.
LAN settings
Printing Out Network Setting Information
How to Restore the Machine's Network Settings to Factory
Default
Important
Note that initialization erases all network settings on the machine, and printing or scanning operation
from a computer over network may become impossible. To use the machine over network, setup with
the Setup CD-ROM.
Select Reset LAN settings on the operation panel of the machine to initialize the network setting.
LAN settings
Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print Properly with Automatic Duplex Printing
Copying/Printing Stops Before It Is Completed
Cannot Print Properly from a Wireless Communication Device
Printing Does Not Start
• Check 1: Make sure that the power plug is securely plugged in, then
turn the machine on.
While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops
flashing and remains lit.
Note
When printing large data such as a photo or graphics, it may take longer to start printing. While
any lamp on the operation panel is flashing, the computer is processing data and sending it to the
machine. Wait until printing starts.
• Check 2: Make sure that the machine is connected to your computer
properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is
securely plugged in to the machine and the computer, then check the followings:
• If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to
the computer, and try printing again. If printing starts normally, there is a problem with the relay
device. Consult the reseller of the relay device for details.
• There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a
LAN cable or is set up correctly.
• Check 3: If you are printing from the computer and there are any
unnecessary print jobs, delete them.
Deleting the Undesired Print Job
• Check 4: Make sure that your machine's name is selected in the Print
dialog.
The machine will not print properly if you are using a printer driver for a different printer.
Make sure that your machine's name is selected in Printer in the Print dialog.
Note
To make the machine the one selected by default, select the machine for Default printer.
• Check 5: Restart your computer if you are printing from the computer.
Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.
• When a Support Code and a message are displayed on the computer
screen:
The screen differs depending on the OS you are using.
• When a Support Code and a message are displayed on the LCD:
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed).
Note
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
Paper Does Not Feed Properly/"No Paper" Error Occurs
• Check 1: Make sure that paper is loaded.
Loading Paper
• Check 2: Make sure of the following when you load paper.
• When loading two or more sheets of paper, flip through the paper before loading.
• When loading two or more sheets of paper, align the edges of the sheets before loading.
• When loading two or more sheets of paper, make sure that the paper stack does not exceed the
paper load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on
the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to less than half of the paper load
limit.
• Always load the paper in portrait orientation, regardless of the printing orientation.
Important
When loading paper in the cassette, slide the paper guide on the front side to align with the
corresponding mark of page size. Load the paper with the print side facing DOWN, load the
paper stack in the center of the cassette, then slide the paper guides to align with the both
edges of the paper stack.
Loading Paper
• Check 3: Check to see if the paper you are printing on is not too thick
or curled.
Media Types You Cannot Use
• Check 4: Make sure of the following when you load Hagakis or
envelopes.
• If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the
paper load limit.
Load Hagakis with a zip code column toward the far end of the cassette (upper).
• When printing on envelopes, refer to Loading Paper, and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are
placed in landscape orientation, they will not feed properly.
• Check 5: Confirm that the media type and the paper size settings
correspond with the loaded paper.
• Check 6: Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
Cleaning the paper feed roller will wear the roller, so perform this procedure only when
necessary.
• Check 7: If two or more sheets of paper feed from the cassette at once,
clean the inside of the cassette.
For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette.
• Check 8: Are the transport unit cover and the rear cover attached
properly?
Refer to Rear View for the position of the rear cover.
Cannot Print Properly with Automatic Duplex Printing
• Check 1: Is the setting for automatic duplex printing selected?
Make sure that the Two-Sided check box is selected on the Print dialog.
Duplex Printing
• Check 2: Make sure that the actual size of the paper is suitable for
automatic duplex printing.
The sizes of media suitable for automatic duplex printing are A4, Letter, A5, B5, and Hagaki.
Load paper of suitable size, then press the OK button on the machine.
• Check 3: Make sure that the paper size setting is correct.
Make sure that the paper size setting matches the actual size of the paper with a size suitable for
automatic duplex printing.
First, check the paper size setting in the application software you are printing from.
Then, check the Paper Size on the Page Setup dialog.
Note
Duplex printing may not be available depending on the version of the application software.
• Check 4: Make sure that the media type setting is correct.
Make sure that the media type setting matches the actual size of the paper with a size suitable for
automatic duplex printing.
Make sure that the type of loaded paper is suitable for automatic duplex printing on the Quality &
Media sheet on the Print dialog.
Note
Manual duplex printing is not available.
Copying/Printing Stops Before It Is Completed
• Check 1: Is the paper loaded?
Make sure that paper is loaded.
If the machine has run out of paper, load paper.
• Check 2: Do the printing documents have lots of photographs or
illustrations?
As printing large data such as photos or graphics takes time for the machine and the computer to
process, the machine may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the
machine may pause temporarily. In either case, wait until the process is complete.
Note
If you are printing a document with a large printing area or printing multiple copies of a document,
printing may pause to allow the ink to dry.
• Check 3: Has the machine been printing continuously for a long
period?
If the machine has been printing continuously for a long time, the print head or other parts around it
may overheat. The machine may stop printing at a line break for a period of time and then resume
printing.
In this case, wait for a while without operation. If the printing still does not resume, interrupt your print
session at a convenient time and turn the machine off for at least 15 minutes.
Caution
The print head and the surrounding area can become extremely hot inside the machine. Never
touch the print head or nearby components.
Cannot Print Properly from a Wireless Communication Device
• Check: Is printing possible through Bluetooth communication?
Confirm that your mobile phone and the machine are connected via Bluetooth communication, then
start printing again.
Printing from Mobile Phone via Bluetooth Communication
Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected
Print Results Not Satisfactory
If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the
paper and print quality settings first.
• Check 1: Do the page size and media type settings match the size and
type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result.
If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality
of the printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.
The method of confirming the paper and print quality settings differs depending on what you do with
your machine.
To copy by operating the machine
Confirm by using the operation panel on the machine.
Setting Items
To copy photo by operating the machine
Confirm by using the operation panel on the machine.
Copying Photos
To print from your USB flash drive by
operating the machine
Confirm by using the operation panel on the machine.
Setting Items
To print photo on an online photo album by
operating the machine
Confirm by using the operation panel on the machine.
Printing Photos in Online Photo Album
To print from a PictBridge compliant device
Confirm by using your PictBridge compliant device.
About PictBridge Print Settings
Confirm by using the operation panel on the machine.
PictBridge print settings
To print from a mobile phone
Confirm by using the operation panel on the machine.
Mobile phone print settings
To print from a computer
Confirm by using the printer driver.
Printing with Easy Setup
• Check 2: Make sure that the appropriate print quality is selected
referring to the table in Check 1.
Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven
colors, increase the print quality setting and try printing again.
Note
When printing from a PictBridge compliant device, set the print quality setting by using the
operation panel on the machine.
You cannot make this setting from a PictBridge compliant device.
You cannot change the print quality setting when printing from a mobile phone.
• Check 3: If the problem is not resolved, there may be other causes.
See also the sections below:
Cannot Print to End of Job
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
Lines Are Misaligned
Printed Paper Curls or Has Ink Blots
Paper Is Smudged/Printed Surface Is Scratched
Back of the Paper Is Smudged
Vertical Lines Are Printed on the Sides of the Printout
Colors Are Uneven or Streaked
Cannot Print to End of Job
• Check: Is the space of your computer's hard disk sufficient?
Delete unnecessary files to free disk space.
No Printing Results/Printing Is Blurred/Colors Are Wrong/White
Streaks
No Printing Results
Printing Is Blurred
Colors Are Wrong
White Streaks
• Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
• Check 2: Check the status of ink tanks. Replace the ink tank if the ink
has run out.
Replacing an Ink Tank
• Check 3: Is the orange tape or protective film remaining?
Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated
in (A).
If the orange tape is left as in (B), pull the orange tape and remove it.
• Check 4: Print the Nozzle Check Pattern and perform any necessary
maintenance operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head
nozzles.
Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing,
Print Head Cleaning, and Print Head Deep Cleaning.
• If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head
Cleaning and try printing the Nozzle Check Pattern again.
• If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine
and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do
not unplug it from the power supply.
• If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged.
Contact the service center.
• Check 5: When using paper with one printable surface, make sure that
the paper is loaded with the printable side facing down.
Load paper with the printable side facing down.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
• When copying, see also the sections below:
• Check 6: Is the platen glass or the glass of ADF dirty?
Clean the platen glass or the glass of ADF.
Cleaning the Platen Glass and Document Cover
Note
If the glass of ADF is dirty, black streaks appear on the paper as shown below.
• Check 7: Check that the original is loaded correctly on the platen glass
or in the ADF.
Loading Originals
• Check 8: Is the original document is loaded with the proper side facing
up/down?
When loading the original on the platen glass, the side to be copied should be face down. When
loading the original in the ADF, the side to be copied should be face up.
• Check 9: Did you copy a printout done by this machine?
If you use a printout done by this machine as the original, print quality may be reduced depending on
the condition of the original.
Print from the machine directly, or reprint from the computer.
Lines Are Misaligned
• Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
• Check 2: Perform Print Head Alignment.
If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
Aligning the Print Head
Note
If the problem is not resolved after performing the Print Head Alignment, perform Print Head
Alignment manually referring to Aligning the Print Head Manually.
• Check 3: Increase the print quality and try printing again.
Increasing the print quality on the operation panel of the machine or in the printer driver may improve
the print result.
Printed Paper Curls or Has Ink Blots
Printed Paper Has Ink Blots
Printed Paper Curls
• Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
• Check 2: If the intensity is set high, reduce the intensity setting and try
printing again.
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and
become wavy, causing paper abrasion.
• When printing from your computer
You can confirm the intensity using the printer driver.
Adjusting Intensity
• When copying
Setting Items
• Check 3: Is Photo Paper used for printing photographs?
When printing data with high color saturation such as photographs or images in deep color, we
recommend using Photo Paper Plus Glossy II or other Canon speciality paper.
Media Types You Can Use
Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged
The Edges of Paper Are Smudged
Printed Surface Is Smudged
Printed Surface Is Scratched
• Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
• Check 2: Is the appropriate type of paper used? Check the followings:
• Check to see if the paper you are printing on is suitable for your printing purpose.
Media Types You Can Use
• When performing Borderless Printing, make sure that the paper you are using is suitable for
Borderless Printing.
If the paper you are using is not suitable for Borderless Printing, the print quality may be reduced
at the top and bottom edges of the paper.
Printing Area
• Check 3: Load the paper after correcting its curl.
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is.
If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the
print quality.
We recommend putting unused paper back into the package and keeping it on a level surface.
• For Plain Paper
Turn the paper over and reload it to print on the other side.
• For Other Paper
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper
may be smudged or may not be fed properly. In such cases, follow the procedure described below
to correct the paper curl.
1. Roll up the paper in the opposite direction to the paper curl as shown below.
2. Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Note
Depending on the media type, the paper may be smudged or may not be fed properly even if it is
not curled inward. In such cases, follow the procedure described below to curl the paper outward
within 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
(C) Printing side
We recommend printing paper that has been curled outward one sheet at a time.
• Check 4: Adjust the setting to prevent paper abrasion.
Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and
the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded
paper, set the machine to prevent paper abrasion by using the operation panel or the computer.
Print speed may be reduced if you apply the setting to prevent paper abrasion setting.
* Readjust the setting not to prevent paper abrasion once printing is complete. If not, this setting
remains enabled for all subsequent print jobs.
• To set by using the operation panel
Press the MENU button, then select Setup, Device settings, and Print settings in this order,
then set Prevent paper abrasion to ON.
Changing the Machine Settings on the LCD
• To set by using your computer
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent
paper abrasion check box, and then click Apply.
To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
• Check 5: If the intensity is set high, reduce the intensity setting and try
printing again.
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and
become wavy, causing paper abrasion.
• When printing from your computer
Reduce the intensity setting in the printer driver and try printing again.
1. Open the Print dialog.
How to Open the Printer Driver Setup Window
2. Select Color Options in the pop-up menu.
3. Drag the Intensity slide bar to set the intensity.
• When copying
Setting Items
• Check 6: Is printing performed beyond the recommended printing
area?
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the
paper may become stained with ink.
Resize your original document in your application software.
Printing Area
• Check 7: Is the platen glass or the glass of ADF dirty?
Clean the platen glass or the glass of ADF.
Cleaning the Platen Glass and Document Cover
Note
If the glass of ADF is dirty, black streaks appear on the paper as shown below.
• Check 8: Is the paper feed roller dirty?
Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
Cleaning the paper feed roller will wear the roller, so perform this procedure only when
necessary.
• Check 9: Is the inside of the machine dirty?
When performing duplex printing, the inside of the machine may become stained with ink, causing the
printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
To prevent the inside of the machine from stains, set the paper size correctly.
• Check 10: Set the time to dry the printed surface longer.
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are
prevented.
1. Make sure that the machine is turned on.
2. Open the Canon IJ Printer Utility.
Opening the Canon IJ Printer Utility
3. Select Custom Settings in the pop-up menu.
4. Drag the Ink Drying Wait Time: slide bar to set the wait time, and then click
Apply.
5. Confirm the message and click OK.
Back of the Paper Is Smudged
• Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
• Check 2: Is the paper feed roller dirty?
Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
Cleaning the paper feed roller will wear the roller, so perform this procedure only when
necessary.
• Check 3: Perform the Bottom Plate Cleaning to clean the inside of the
machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
When performing borderless printing, duplex printing, or too much printing, the inside may
become stained with ink.
Vertical Lines Are Printed on the Sides of the Printout
• Check: Is the size of the loaded paper correct?
The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you
have specified.
Set the paper size correctly according to the paper you loaded.
Print Results Not Satisfactory
Note
The direction of the vertical line pattern may vary depending on the image data or the print
setting.
This machine performs automatic cleaning when necessary to keep printouts clean. A small
amount of ink is ejected for cleaning.
Although ink is usually ejected on the ink absorber, it may be ejected on the paper if you load
paper larger than that you have specified.
Colors Are Uneven or Streaked
Colors Are Uneven
Colors Are Streaked
• Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
• Check 2: Print the Nozzle Check Pattern and perform any necessary
maintenance operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head
nozzles.
Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing,
Print Head Cleaning, and Print Head Deep Cleaning.
• If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head
Cleaning and try printing the Nozzle Check Pattern again.
• If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine
and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do
not unplug it from the power supply.
• If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged.
Contact the service center.
• Check 3: Perform Print Head Alignment.
Aligning the Print Head
Note
If the problem is not resolved after performing the Print Head Alignment, perform Print Head
Alignment manually referring to Aligning the Print Head Manually.
Ink Is Not Ejected
• Check 1: Has the ink run out?
Check the Support Code on the LCD and take the appropriate action to resolve the error.
Support Code List
• Check 2: Is the orange tape or protective film remaining?
Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated
in (A).
If the orange tape is left as in (B), pull the orange tape and remove it.
• Check 3: Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head
nozzles.
Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing,
Print Head Cleaning, and Print Head Deep Cleaning.
• If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head
Cleaning and try printing the Nozzle Check Pattern again.
• If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine
and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do
not unplug it from the power supply.
• If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged.
Contact the service center.
Problems with Scanning
Problems with Scanning
Scan Results Not Satisfactory
Problems with Scanning
Scanner Does Not Work
ScanGear (Scanner Driver) Does Not Start
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear
Cannot Scan Multiple Items at One Time
Cannot Scan Properly with Auto Scan
Slow Scanning Speed
"There is not enough memory." Message Is Displayed
Computer Stops Operating during Scanning
Scanned Image Does Not Open
Scanner Does Not Work
Check 1: Make sure that your scanner or printer is turned on.
Check 2: Connect the USB cable to a different USB port on the computer.
Check 3: If the USB cable is connected to a USB hub, remove it from the
USB hub and connect it to a USB port on the computer.
Check 4: Restart the computer.
ScanGear (Scanner Driver) Does Not Start
Check 1: Make sure that ScanGear (scanner driver) is installed.
If not installed, install ScanGear using the Setup CD-ROM.
Check 2: Select your scanner or printer on the application's menu.
Note
The operation may differ depending on the application.
Check 3: Make sure that the application is TWAIN-compliant.
You cannot open ScanGear from applications not supporting TWAIN.
Check 4: Scan and save images with IJ Scan Utility and open the files in
your application.
Error Message Appears and the ScanGear (Scanner Driver)
Screen Does Not Appear
Check 1: Make sure that your scanner or printer is turned on.
Check 2: Turn off your scanner or printer, then reconnect the USB cable
and replug the power cord.
Check 3: Connect the USB cable to a different USB port on the computer.
Check 4: If the USB cable is connected to a USB hub, remove it from the
USB hub and connect it to a USB port on the computer.
Check 5: Make sure that ScanGear (scanner driver) is installed.
If not installed, install ScanGear (scanner driver) using the Setup CD-ROM.
Check 6: Select your scanner or printer on the application's menu.
Note
The operation may differ depending on the application.
Check 7: Make sure that the application is TWAIN-compliant.
You cannot open ScanGear from applications not supporting TWAIN.
Check 8: Exit ScanGear if it is running on another application.
Cannot Scan Multiple Items at One Time
Check 1: Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2: Check if you can properly scan one item.
Some applications do not support multiple image scanning. In that case, scan each item individually.
Cannot Scan Properly with Auto Scan
Check 1: Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2: Multiple items scanning may not be supported.
Some applications do not support multiple image scanning. In that case, scan each item individually.
Slow Scanning Speed
Check 1: To view the image on a monitor, set the output resolution to
around 150 dpi. To print, set it to around 300 dpi.
Resolution
Check 2: Set Fading Correction, Grain Correction, etc. to None.
Refer to "Image Settings" for your model from Home of the Online Manual for details.
Check 3: In IJ Scan Utility, deselect the Correct slanted text document /
Detect the orientation of text document and rotate image checkbox and
scan again.
Settings (Document Scan) Dialog
Settings (Custom Scan) Dialog
"There is not enough memory." Message Is Displayed
Check 1: Exit other applications and try again.
Check 2: Reduce the resolution or output size and scan again.
Resolution
Computer Stops Operating during Scanning
Check 1: Restart the computer, reduce the output resolution in ScanGear
(scanner driver) and scan again.
Refer to "Output Settings" for your model from Home of the Online Manual for details.
Check 2: Delete unnecessary files to obtain sufficient free hard disk space,
then scan again.
Error message may appear if there is not enough hard disk space to scan and save, when the image size
is too large (such as when scanning a large item at high resolution).
Check 3: In Folder to Save Temporary Files of IJ Scan Utility, specify a
folder on a drive with sufficient free space.
Settings (General Settings) Dialog
Check 4: Multiple devices may be connected to USB ports.
Disconnect devices other than your scanner or printer.
Scanned Image Does Not Open
Check: If the data format is not supported by the application, scan the
image again and select a popular data format such as JPEG when saving
it.
For details, see the application's manual. If you have any questions, contact the manufacturer of the
application.
Scan Results Not Satisfactory
Scan Quality (Image Displayed on the Monitor) Is Poor
Scanned Image Is Surrounded by Extra White Areas
Cannot Scan at the Correct Size
Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel
Item Is Placed Correctly, but the Scanned Image Is Slanted
Scanned Image Is Enlarged (Reduced) on the Computer Monitor
Scan Quality (Image Displayed on the Monitor) Is Poor
Check 1: Increase the scanning resolution if the image is jagged.
Resolution
Check 2: Set the display size to 100 %.
Some applications do not display images clearly if the display size is too small.
Check 3: If moire (stripe pattern) appears, take the following measures and
scan again.
• Set one of the following settings in the Settings (Document Scan) dialog of IJ Scan Utility, then click
Document in the IJ Scan Utility main screen.
- Set Select Source to Magazine and set Color Mode to Color
- Select the Reduce moire checkbox in Image Processing Settings
Settings (Document Scan) Dialog
• Set one of the following settings in the Settings (Custom Scan) dialog of IJ Scan Utility, then click
Custom in the IJ Scan Utility main screen.
- Set Select Source to Magazine and set Color Mode to Color
- Select the Reduce moire checkbox in Image Processing Settings
Settings (Custom Scan) Dialog
• Set one of the following settings in the Settings (Scan and Stitch) dialog of IJ Scan Utility, then click
Stitch in the IJ Scan Utility main screen.
- Set Select Source to Magazine and set Color Mode to Color
- Select the Reduce moire checkbox in Image Processing Settings
Settings (Scan and Stitch) Dialog
• On the Basic Mode tab of ScanGear (scanner driver), select Magazine (Color) in Select Source.
Refer to "Basic Mode Tab" for your model from Home of the Online Manual for details.
• On the Advanced Mode tab of ScanGear, set Descreen in Image Settings to ON.
Refer to "Image Settings" for your model from Home of the Online Manual for details.
Note
If moire appears when you scan a digital print photo, take the above measures and scan again.
Check 4: Clean the platen and document cover.
Check 5: If the document is in poor condition (dirty, faded, etc.), use
Reduce Dust and Scratches, Fading Correction, Grain Correction, etc. in
Image Settings on the Advanced Mode tab of ScanGear.
Refer to "Image Settings" for your model from Home of the Online Manual for details.
Check 6: If the color tone of images is different from the original
document, take the following measures and scan again.
• On the Advanced Mode tab of ScanGear, set Image Adjustment in Image Settings to None.
Refer to "Image Settings" for your model from Home of the Online Manual for details.
• On the Color Settings tab in the Preferences dialog of ScanGear, set Color Matching.
Refer to "Color Settings Tab" for your model from Home of the Online Manual for details.
Scanned Image Is Surrounded by Extra White Areas
Check: Specify the scan area.
Click
(Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the
cropping frame (scan area) according to the item size.
You can also manually specify the scan area in thumbnail view or when there are white margins along the
item (for example, in photos), or when you want to create custom cropping frames.
Adjusting Cropping Frames (IJ Scan Utility)
Cannot Scan at the Correct Size
Check: Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Position or Size of the Image Cannot be Detected Correctly
When Scanning from the Operation Panel
Check 1: Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2: Check that the settings match the item to be scanned.
If you cannot scan properly by automatically detecting the item type, specify the item type and size.
• When Scanning from the Operation Panel
Refer to "Setting Items on the Operation Panel of the Machine" for your model from Home of the
Online Manual for details on the setting items when scanning from the operation panel.
• When Scanning with IJ Scan Utility
Scanning Photos
Scanning Documents
Scanning with Favorite Settings
Item Is Placed Correctly, but the Scanned Image Is Slanted
Check: When Document or Magazine is selected for the item type, deselect
the Correct slanted text document checkbox and scan the item again.
Settings (Document Scan) Dialog
Settings (Custom Scan) Dialog
Scanned Image Is Enlarged (Reduced) on the Computer Monitor
Check 1: Change the display setting in the application.
For details, see the application's manual. If you have any questions, contact the manufacturer of the
application.
Check 2: Change the resolution setting in ScanGear (scanner driver) and
scan again.
The higher the resolution, the larger the resulting image will be.
Resolution
Problems with Faxing
Problems Sending Faxes
Problems Receiving Faxes
Cannot Send a Fax Clearly
Telephone Problems
Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons
Errors Often Occur When You Send a Fax
Cannot Send a Fax
• Check 1: Is the power turned on?
• You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
• If you disconnected the power cord without turning off the power (one of the buttons on the
operation panel is lit), reconnecting it turns on the power automatically.
• If you disconnected the power cord after pressing the ON button to turn off the power (no buttons
on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
• If the power was turned off due to power failure, etc., the power is automatically turned on when
the power failure is resolved.
Important
Confirm that all lamps on the operation panel are off before unplugging the power cord, then
unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the
power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT)
will be printed after turning the machine on.
For details, see Summary of Reports and Lists.
• Check 2: Is the document being sent from memory or the fax being received into
memory?
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/
received into machine's memory. Wait until the transmission/reception is complete.
• Check 3: Is the machine's memory full?
Delete contents in memory, then send a fax again.
Document Stored in Machine's Memory
• Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
• Check 5: Is Hook key setting set to Disable?
When you send a fax manually, dial the number with Enable selected for Hook key setting in
Security control under FAX settings, or dial the number using the telephone connected to the
machine.
Security control
• Check 6: Is Dial tone detect set to ON?
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX
settings.
Advanced FAX settings
• Check 7: Is the fax number registered correctly for speed dialing?
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed
dial code, then send the document again.
Changing Registered Information
Note
You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE
NO. LIST.
Summary of Reports and Lists
• Check 8: Does an error occur during transmission?
• Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check
the cause.
A Message for Faxing Is Displayed on the LCD
• Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
• Check 9: Is the document loaded properly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
• Check 10: Does a printer error occur?
Ensure that an error message is displayed on the LCD. When an error message is displayed on the
LCD, check the cause.
When the error message with the support code is displayed, refer to Support Code List.
When the error message without the support code is displayed, refer to A Message Is Displayed.
If you are in a hurry, press the Stop button to close the message, then send the fax.
• Check 11: Is the telephone line connected correctly?
Reconnect the telephone line cable to the telephone line jack.
Basic Connection
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your
telephone company and the manufacturer of your terminal adapter or telephone adapter.
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the
Numeric Buttons
• Check: Have you already selected the recipient from the redial history, or already
dialed a number by using the Numeric buttons?
You can dial one recipient by selecting from the redial history or by using the Numeric buttons as the
recipient of sequential broadcasting.
If you already have dialed by selecting from the redial history or by using the Numeric button, select
the recipient from the coded speed dial.
Errors Often Occur When You Send a Fax
• Check: Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the transmission start speed may correct the error.
Reduce the transmission start speed on TX start speed in Adv. communication settings in
Advanced FAX settings under FAX settings.
Advanced FAX settings
Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
• Check 1: Is the power turned on?
• You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
• If you disconnected the power cord without turning off the power (one of the buttons on the
operation panel is lit), reconnecting it turns on the power automatically.
• If you disconnected the power cord after pressing the ON button to turn off the power (no buttons
on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
• If the power was turned off due to power failure, etc., the power is automatically turned on when
the power failure is resolved.
Important
Confirm that all lamps on the operation panel are off before unplugging the power cord, then
unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the
power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT)
will be printed after turning the machine on.
For details, see Summary of Reports and Lists.
• Check 2: Is the machine's memory full?
Print the received faxes stored in the machine's memory or save them on the USB flash drive, delete
them from the machine's memory, and have the sender resend the faxes.
Document Stored in Machine's Memory
• Check 3: Does an error occur during reception?
• Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check
the cause.
A Message for Faxing Is Displayed on the LCD
• Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
• Check 4: Is the telephone line cable connected to the external device jack?
Reconnect it to the telephone line jack.
Basic Connection
• Check 5: Is a different size of paper from that specified by Page size loaded?
If a different size of paper from that specified by Page size is loaded for printing faxes, the received
faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the
same size of paper as that specified by Page size, then press the OK button on the machine.
• Check 6: Is paper loaded?
If paper is not loaded, received faxes will be stored in the machine's memory without being printed
(Memory Reception). Load paper, then press the OK button.
• Check 7: Is the amount of remaining ink sufficient to print a fax?
If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's
memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the
machine's memory.
Document Stored in Machine's Memory
Note
If the machine was receiving faxes in the fax mode, printing will start automatically after the ink
tank is replaced.
Replacing an Ink Tank
When the machine receives black & white faxes in the machine's memory, if 2-sided is selected
for 2-sidedPrintSetting in FAX paper settings in the Fax menu, selecting 1-sided may print the
faxes.
You can set the machine to forcibly print a received fax even if the ink has run out.
Set Print when out of ink in Auto print settings under FAX settings to Print.
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory.
If the ink has already run out, we recommend that Do not print be selected for Received
documents in Auto print settings under FAX settings to store the received fax in the machine's
memory. After you replace the ink tank and select Print for Received documents in Auto print
settings, the fax stored in the machine's memory will be printed automatically.
Auto print settings
• Check 8: Is the machine set to the appropriate receive mode?
Check the receive mode setting and change it to a mode suited to your connection if necessary.
Setting the Receive Mode
• Check 9: Is FAX reception reject set to ON?
Select OFF for FAX reception reject in Security control under FAX settings.
For details on how to set, see Rejecting Fax Reception.
• Check 10: Are there setting items set Reject in Caller rejection?
If you select Reject for any setting items in Caller rejection in Security control under FAX settings,
the machine rejects calls for setting item selected Reject.
For details on how to set, see Using the Caller ID Service to Reject Calls.
Machine Does Not Switch Automatically between Voice and Fax Calls
• Check: Is the receive mode set to FAX only mode?
If FAX only mode is selected for Receive mode settings, there will be no automatic switching
between voice and fax calls.
Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.
If the receive mode is TEL priority mode and an answering machine is connected to the machine,
check whether a proper message is played back when the answering machine answers.
Setting the Receive Mode
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
Quality of Received Fax is Poor
• Check 1: Check the scan settings of the sender's fax machine.
Ask the sender to adjust the scan settings of the fax machine.
• Check 2: Is ECM RX set to OFF?
Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX
settings.
If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.
Advanced FAX settings
• Check 3: Is the sender's original document or scanning area of the sender's fax
machine dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and
ask the sender to check whether the scanning area of the fax machine is dirty.
• Check 4: Is ECM transmission/reception enabled although the line/connection is poor,
or is the sender's fax machine compatible with ECM?
• Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX
settings.
Advanced FAX settings
• Contact the sender and ask the sender to check whether the machine is set to enable ECM
transmission.
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received
without automatic error correction.
• Reduce the reception start speed on RX start speed in Adv. communication settings in
Advanced FAX settings under FAX settings.
Advanced FAX settings
• Check 5: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Cannot Receive a Color Fax
• Check: Is ECM RX set to OFF?
If OFF is select for ECM RX in Adv. communication settings in Advanced FAX settings under FAX
settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or
receive color faxes in black & white according to the setting of the sender's fax machine.
Set ECM RX to ON.
Advanced FAX settings
Errors Often Occur When You Receive a Fax
• Check 1: Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed on RX start speed in Adv. communication settings in Advanced
FAX settings under FAX settings.
Advanced FAX settings
• Check 2: Is the sender's fax machine operating normally?
Contact the sender and ask the sender to check whether the fax machine is operating normally.
Cannot Send a Fax Clearly
• Check 1: Is the document loaded correctly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
• Check 2: Is the platen glass and/or the inner side of the document
cover and/or the glass of ADF dirty?
Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then
reload the document.
Cleaning the Platen Glass and Document Cover
Note
If the glass of ADF is dirty, black streaks appear on the paper as shown below.
• Check 3: Is the image quality setting or the scan contrast setting
suitable for the document?
On the LCD, select an image quality setting and a scan contrast setting that are suitable for the
document.
Sending Faxes with the Numeric Buttons
• Check 4: Is the original document loaded with the wrong side facing
upwards or downwards?
When loading a document on the platen glass, the side to be scanned should be face down.
When loading a document in the ADF, the side to be scanned should be face up.
• Check 5: Are you scanning thick or curled documents?
Thick or curled documents may not be sent as good quality faxes, because of a shadow or distortion
caused when such documents are scanned.
When loading a document on the platen glass, press on the document cover with your hand when
scanning.
Telephone Problems
Cannot Dial
Telephone Disconnects During a Call
Cannot Dial
• Check 1: Is the telephone line cable connected correctly?
Check that the telephone line cable is connected correctly.
Basic Connection
• Check 2: Is the telephone line type of the machine or the external device set
correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
Telephone Disconnects During a Call
• Check: Is the telephone line cable or the telephone (or a peripheral device such as an
external telephone, an answering machine, or a computer modem) connected
correctly?
Check that the telephone line cable and the telephone (or a peripheral device such as an external
telephone, an answering machine, or a computer modem) are connected correctly.
Connecting the Telephone Line
Problems with the Machine
The Machine Cannot Be Powered On
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
LCD Cannot Be Seen At All
An Unintended Language Is Displayed on the LCD
Print Head Holder Does Not Move to the Position for Replacing
If the Output Tray Extension Comes Off
Problems with Bluetooth Communication
The Machine Cannot Be Powered On
• Check 1: Press the ON button.
• Check 2: Make sure that the power plug is securely plugged into the
power cord connector of the machine, then turn it back on.
• Check 3: Unplug the machine from the power supply, then plug the
machine back in and turn the machine back on after leaving it for at
least 3 minutes.
If the problem is not resolved, contact the service center.
Cannot Connect to Computer with a USB Cable Properly
Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower
speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed
may slow down due to communication speed.
• Check: Check the following to make sure that your system environment supports HiSpeed USB connection.
• Does the USB port on your computer support Hi-Speed USB connection?
• Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than
around 10 feet / 3 meters.
• Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
• Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it
on your computer.
Important
For details on Hi-Speed USB of your system environment, contact the manufacturer of your
computer, USB cable, or USB hub.
Cannot Communicate with the Machine with USB Connection
• Check 1: Make sure that the machine is turned on.
• Check 2: Make sure that the USB cable is connected properly.
See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly.
• Check 3: Do not start up IJ Network Tool while printing.
• Check 4: Do not print while IJ Network Tool is running.
LCD Cannot Be Seen At All
• If all the lamps on the operation panel are off:
The machine is not powered on. Connect the power cord and press the ON button.
• If any lamp on the operation panel is lit:
The LCD may be in the screen-saver mode. Press one of the buttons on the operation panel.
An Unintended Language Is Displayed on the LCD
Select the language you want to be displayed according to the following procedure.
1. Press the MENU button, then wait for about 5 seconds.
2. Select
Setup, then press the OK button.
3. Select
Device settings, then press the OK button.
4. Press the
button 5 times, then press the OK button.
If the Bluetooth unit is connected to the machine, press the
button.
5. Use the
button 7 times, then press the OK
button to select the language for the LCD, then press the OK button.
Print Head Holder Does Not Move to the Position for Replacing
• Check 1: Are all lamps on the operation panel off?
Check if any lamp on the operation panel is lit.
The print head holder will not move unless the power is on. If all the lamps on the operation panel are
off, close the ink cover and the document cover and turn the machine on.
While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops
flashing and remains lit, and then open the document cover and the ink cover again.
• Check 2: Is an error message displayed on the LCD?
Close the ink cover and the document cover, follow the Support Code (error number) displayed in the
error message to resolve the error, and then reopen them. For details on how to resolve the error, refer
to Support Code List.
• Check 3: Have the document cover and the ink cover been left open for
10 minutes or longer?
If the document cover and the ink cover are left open for more than 10 minutes, the print head holder
moves to the right to prevent the print head from drying out. Close and reopen the ink cover and the
document cover to return the print head holder to the position for replacing.
• Check 4: Has the machine been printing continuously for a long
period?
Close ink cover and the document cover, wait a while, then reopen them.
If the machine has been printing continuously for a long time, the print head holder may not move to
the position for replacing since the print head may overheat.
Note
Opening the document cover and the ink cover while printing moves the print head holder to the right.
Close the ink cover and the document cover, and reopen them after printing finishes.
If the Output Tray Extension Comes Off
If the output tray extension comes off, the paper output tray is not closed properly.
Note
The output tray extension comes off easily to avoid it being damaged.
Hold the paper output tray and move the output tray extension slowly until it clicks into place.
Problems with Bluetooth Communication
Printer Cannot be Registered
Printing Does Not Start
Printer Cannot be Registered
• Check 1: Have MP Drivers been installed?
If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM.
• Check 2: Is the printer registered using the Bluetooth Setup Assistant?
You may not be able to register the printer as a Bluetooth device using the Bluetooth Setup
Assistant. Register the printer as a Bluetooth device in System Preferences.
Registering the Printer
• Check 3: Is the printer name which you want to register displayed in the
Printer List?
• Make sure that the printer is turned on.
Confirming that the Power Is On
• Make sure that the printer is not operating.
• Check whether the Bluetooth unit is usable.
Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can
be displayed on the LCD of the printer. If the screen cannot be displayed, remove the Bluetooth
unit from the printer and attach it once again.
Attaching to and Removing from the Printer
• Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text
LCD) screen can be displayed on the LCD of the printer, and try to register again.
• Check whether access from a Bluetooth-compatible device is refused.
Check the printer access setting displaying the Bluetooth settings (Graphic LCD)/Bluetooth
settings (Text LCD) screen on the LCD of the printer.
1. Display the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen on the
LCD of the printer.
For information about how to display the Bluetooth settings (Graphic LCD)/Bluetooth
settings (Text LCD) screen, refer to Changing the Machine Settings on the LCD.
2. Select Access refusal setting (Graphic LCD)/Access refusal (Text LCD).
3. Select OFF (Graphic LCD)/OFF (Text LCD), then use the OK button on the printer to confirm
the selection.
Printing Does Not Start
• Check 1: Is Bluetooth unit ready for use?
Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be
displayed on the LCD of the printer. If the screen cannot be displayed, remove the Bluetooth unit from
the printer and attach it once again.
Attaching to and Removing from the Printer
Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be
displayed on the LCD of the printer, and try to print again.
If the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen is not yet displayed
after you remove the Bluetooth unit from the printer and attach it again, the Bluetooth unit may be
faulty. In this case, contact the service center.
• Check 2: Is there a problem with the location of the printer or is the
distance between the printer and computer too great?
The maximum communication distance between the printer and a computer is about 33 ft./10 m, but it
varies depending on the following conditions:
•
•
•
•
Presence of obstacles between the communication equipment and radio wave conditions
Location where magnetic fields, static electricity, or radio interference occurs
Type of software and operating system used
Receiver sensitivity and antenna performance of the communication equipment
Change the printer installation place or move the printer closer to the computer.
• Check 3: Is the printer to be used selected correctly?
Follow the procedure described below to select the printer to which the Bluetooth unit is attached.
1. Select Print from the File menu of the application software to open the Print dialog.
2. Select the name of the printer to which the Bluetooth unit is attached from the Printer pop-up
menu.
Problems with Installation/Downloading
Cannot Install the MP Drivers
Uninstalling IJ Network Tool
Cannot Install the MP Drivers
Reinstall the MP Drivers.
If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM.
Note
If the CD-ROM icon is not displayed, try the following:
Remove the CD-ROM from your computer, then insert it again.
Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are
displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
Uninstalling IJ Network Tool
Follow the procedure below to uninstall IJ Network Tool from your computer.
Important
Even if IJ Network Tool is uninstalled, you can print and scan from the computer over network.
However, you cannot change the network settings over network.
1. Select Applications from the Go menu of Finder, double-click Canon Utilities > IJ
Network Tool, drag the Canon IJ Network Tool icon into the Trash.
2. Restart the computer.
Empty the Trash and restart your computer.
Note
To reinstall IJ Network Tool, uninstall IJ Network Tool, then install it again with the Setup CDROM.
About Errors/Messages Displayed
If an Error Occurs
A Message for Faxing Is Displayed on the LCD
A Message Is Displayed
Error Message Appears on a PictBridge Compliant Device
If an Error Occurs
When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.
• When a Support Code and a message are displayed on the computer
screen:
The screen differs depending on the OS you are using.
• When a Support Code and a message are displayed on the LCD:
For details on how to resolve errors with Support Codes, refer to Support Code List.
Note
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
A Message for Faxing Is Displayed on the LCD
If a message is displayed on the Fax standby screen, take the corresponding action described below.
Message
Action
Auto redial
The machine is waiting to redial the recipient's number
because the line was busy or the recipient did not answer when
you tried to send a document. Wait for the machine to
automatically redial the number. If you want to cancel
automatic redialing, wait until the machine starts dialing the
number, then press the Stop button. You can also delete the
document from machine's memory to cancel automatic
redialing.
Resending Faxes (Redialing a Busy Number)
This group dial cannot be used.
Coded speed dial ##
* "##" represents a two-digit number.
You selected a coded speed dial code to which a group is
registered with the Hook button pressed.
A coded speed dial code to which a group is registered cannot
be used in this way.
Replace the receiver.
The handset is not placed in the handset cradle correctly.
Replace the handset correctly.
Try again in black & white.
The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax.
Alternatively, you select Send in black & white for Color
transmission in Advanced FAX settings under FAX
settings. The machine converts color documents into black &
white data if the recipient's fax machine does not support color
faxing.
Advanced FAX settings
Failed to connect.
The telephone line cable with a modular plug may not be
plugged in properly.
Make sure that the cable is plugged in properly, and resend the
fax after a while. If you still cannot send the fax, select OFF for
Dial tone detect in Advanced FAX settings under FAX
settings.
Advanced FAX settings
If the machine receives a fax under one of the following
conditions, the machine will not be able to print the received fax
and will store it in the machine's memory. When the problem is
resolved as described, the fax stored in the machine's memory
is printed automatically.
• The amount of remaining ink is insufficient to print a fax:
Replace the ink tank.
Replacing an Ink Tank
Note
Received in memory.
You can set the machine to forcibly print a received
fax even if the ink has run out.
Set Print when out of ink in Auto print settings
under FAX settings to Print.
However, part or all of the fax may not be printed since
the ink has run out.
Also, the contents of the fax will not be stored in the
machine's memory.
If the ink has already run out, we recommend that Do
not print be selected for Received documents in
Auto print settings under FAX settings to store the
received fax in the machine's memory. After you
replace the ink tank and select Print for Received
documents in Auto print settings, the fax stored in
the machine's memory will be printed automatically.
Auto print settings
• Paper has run out:
Load the paper and press the OK button.
• A different size of paper from that specified by Page size is
loaded:
Load the same size of paper as that specified by Page
size, then press the OK button.
• You pressed the Stop button to cancel printing of a fax:
Press the FAX button to resume printing of the fax.
• Do not print is selected for Received documents in Auto
print settings under FAX settings:
You can print the faxes stored in the machine's memory
from the Memory reference screen in the Fax menu.
Printing a Document in Machine's Memory
Note
To print the received faxes automatically, select Print for
Received documents in Auto print settings under FAX
settings.
Auto print settings
If you did not print the fax stored in the machine's
memory (e.g., if you did not resolve the problem by
pressing the Stop button), you can delete or print the fax
stored in the machine's memory later.
Document Stored in Machine's Memory
Busy/no signal
• The recipient's number you dialed is busy.
Try dialing again after waiting for a moment.
Resending Faxes (Redialing a Busy Number)
• The fax/telephone number dialed is incorrect.
Check the fax/telephone number and dial again.
• The recipient's fax machine did not respond (after all
automatic redialing attempts).
Contact the recipient and have the recipient check the fax
machine. For an overseas call, add pauses to the
registered number.
• The recipient is not using a G3 machine.
The machine cannot send or receive documents to/from a
fax machine that is incompatible with the G3 standard.
Contact the recipient and ask the recipient to check
whether the fax machine is G3 compatible.
• The touch tone/rotary pulse setting on the machine is
incorrect.
Set the machine to match the telephone line you are using.
Setting the Telephone Line Type
Memory is full.
The machine's memory is full because it has sent/received too
many documents, or a detailed document.
Print the faxes stored in the machine's memory or save them
on the USB flash drive, and delete them from the machine's
memory.
Document Stored in Machine's Memory
When sending a fax, resend it. If this message still appears,
delete the faxes stored in the machine's memory, divide the
faxes for sending, and send them again.
When receiving a fax, have the sender resend the faxes.
Awaiting document processing.
The received faxes were not saved on the USB flash drive
automatically because the USB flash drive was not inserted or
because it was not writable.
Press the OK button.
The received faxes are stored in the machine's memory. Insert
the writable USB flash drive, then save the received faxes to
the USB flash drive manually.
Saving a Document in Machine's Memory to USB Flash
Drive
Delete the unnecessary fax from machine's memory after
saving to the USB flash drive.
Deleting a Document in Machine's Memory
FAX info does not match.
Transmission has been canceled because the machine could
not detect the recipient's fax machine information or the
information did not match the dialed number. This message is
displayed when Check RX FAX information in Security
control under FAX settings is set to ON.
For details, see Sending Faxes after Checking Information
(Checking the Recipient's Information).
Reception rejected.
Reception has been rejected because the fax matches the fax
rejection condition specified by FAX reception reject in
Security control under FAX settings.
For details, see Rejecting Fax Reception.
Waiting for report output...
If the machine receives a fax under one of the following
conditions, the machine will not be able to print the reports.
When the problem is resolved as described, the reports are
printed automatically.
• The amount of remaining ink is insufficient to print a report:
Replace the ink tank.
Replacing an Ink Tank
• Paper has run out:
Load the paper and press the OK button.
• A different size of paper from that specified by Page size is
loaded:
Load the same size of paper as that specified by Page
size, then press the OK button.
• You pressed the Stop button to cancel printing of a report:
Press the FAX button to resume printing of the report.
A Message Is Displayed
This section describes some of the errors or messages.
Note
A Support Code (error number) is displayed on the computer or on the LCD for some error or
message. For details on errors with Support Codes, refer to Support Code List.
If a message is displayed on the LCD, see below.
• A Message Is Displayed on the LCD
If a message is displayed on the computer, see below.
• Error Regarding Automatic Duplex Printing Is Displayed
• The Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
A Message Is Displayed on the LCD
Confirm the message and take an appropriate action.
• Data of supported types are not saved.
• There is no image data or document saved on the USB flash drive that can be read by this
machine.
• The machine may not recognize the file if the file name or folder path contain certain characters.
Use only alphanumeric characters.
• Photo data edited or processed on a computer must be printed from the computer.
Note
When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.
• Cannot print the specified PDF file. An error has occurred while scanning
the file, or the format is not supported, or the file is too large.
• Make sure the PDF file is printable from a USB flash drive. See Printing Documents (PDF File)
Saved on a USB Flash Drive for more information.
Note
The names of the PDF files are displayed even though they cannot be printed from the USB
flash drive. It is recommended you confirm whether they are printable. If one of the following
conditions applies to the PDF files, they are not printable.
The Details screen is not displayed for the PDF file you want to print.
Characters other than machine name, IJ Scan Utility, or My Image Garden are
displayed on Created with on the Details screen.
"?" is displayed on the preview screen.
• Data edited or processed on a computer must be printed from the computer.
• The specified PDF file contains unprintable data. Some portions may not
be printed.
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing
is completed. In this case, print from the computer.
• Check the page size and select
.
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.
• Power was not turned off correctly the last time. Press the
when turning power off.
The power cord may have been unplugged last while the machine was still on.
Press the OK button to dismiss the error.
button
Note
See Notice for Unplugging the Power Cord for unplugging the power cord.
• The power cord has been unplugged and unsent/received docs in memory
have been lost.
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the
machine's memory.
Important
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, see Notice for Unplugging the Power Cord.
Press the OK button.
After pressing the OK button, the list of the faxes deleted from the machine's memory (MEMORY
CLEAR REPORT) will be printed.
For details, refer to Summary of Reports and Lists.
Error Regarding Automatic Duplex Printing Is Displayed
• Check: See Cannot Print Properly with Automatic Duplex Printing and take the
appropriate action.
The Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application software
usage information is scheduled to be sent every month for about ten years. The Inkjet Printer/
Scanner/Fax Extended Survey Program icon appears in the Dock when it is time to send the printer
usage information.
Read the instructions on the screen after clicking the icon, then follow the procedure below.
• If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from
the second time onward and the confirmation screen will not be displayed again.
Note
If you deselect the Send automatically from the next time check box, the information will not
be sent automatically from the second time onward and the Inkjet Printer/Scanner/Fax
Extended Survey Program icon will appear in the Dock at the time of the next survey.
• If you do not agree to participate in the survey program:
Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped. The
confirmation screen will be displayed again one month later.
• To stop sending the information:
Click Turn off. The Inkjet Printer/Scanner/Fax Extended Survey Program is stopped, and the
information will not be sent. To resume the survey, see Changing the setting:.
• To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
1. Stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Changing the setting:
2. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder,
then the Inkjet Extended Survey Program folder.
3. Place the Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file into the Trash.
4. Restart the computer.
Empty the Trash and restart your computer.
• Changing the setting:
To display the confirmation screen every time the printer usage information is sent or to resume
surveying, follow the procedure below.
1. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder,
then the Inkjet Extended Survey Program folder.
2. Double-click the Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
• Do not display the confirmation screen when information is sent:
If the check box is selected, the information will be sent automatically.
If the check box is not selected, the Inkjet Printer/Scanner/Fax Extended Survey Program
icon will appear in the Dock at the time of the next survey. Click the icon, then follow the onscreen instructions.
• Turn off/Turn on button:
Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.
Error Message Appears on a PictBridge Compliant Device
The following are the possible errors that may occur when printing directly from a PictBridge compliant
device and the countermeasures to clear them.
Note
This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The
error messages and operations may vary depending on the device you are using. For errors on nonCanon PictBridge compliant devices, check the Support Code (error number) on the LCD and take the
appropriate action to clear the error.
Support Code List
For the errors indicated on the PictBridge compliant device and their solution, also refer to the
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message on the PictBridge
Compliant Device
Action
"Printer in use"
If the machine is printing from the computer or warming up,
wait until the job ends.
When it is ready, the machine starts printing automatically.
"No paper"
Load paper in the cassette, and select Continue* in the display
on your PictBridge compliant device.
* To resume printing, you can also press the OK button on the
machine instead of selecting Continue on the device.
"Paper Error"
If the paper output tray is closed, open it and select Continue*
in the display on your PictBridge compliant device.
* To resume printing, you can also press the OK button on the
machine instead of selecting Continue on the device.
"Paper jam"
Select Stop in the display on your PictBridge compliant device
to stop printing.
Remove the jammed paper, load new paper, press the OK
button on the machine, and try printing again.
"Printer cover open"
Close the ink cover on the machine.
"Waste tank full"/"Ink absorber full"
The ink absorber is nearly full.
Check the Support Code on the LCD and take the appropriate
action to resolve the error.
Support Code List
"No ink"/"Ink cassette error"
• The ink tank is not installed. Install the ink tank.
Replacing an Ink Tank
• The ink tank is not compatible with this machine.
Printing cannot be executed because the ink tank is not
compatible with this machine.
Install an appropriate ink tank.
If you want to cancel printing, press the machine's Stop
button.
Replacing an Ink Tank
• If the lamp on the ink tank is flashing, ink may have run out.
Check the Support Code on the LCD and take the
appropriate action to resolve the error.
Support Code List
"Ink Error"
An ink tank that was once empty is installed.
Check the Support Code on the LCD and take the appropriate
action to resolve the error.
Support Code List
"Hardware Error"
The ink tank cannot be recognized. (The lamp on the ink tank
is off.)
Replace the ink tank.
Replacing an Ink Tank
"Printer error"
An error requiring servicing may have occurred.
Turn off the machine, and unplug the power cord of the
machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in
the machine's memory are deleted.
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of
the machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power
cord from the outlet and contact the seller or the service center. Never attempt to repair or
disassemble the machine yourself.
Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of
whether the warranty has expired.
Before contacting the service center, confirm the following:
• Product name:
* Your machine's name is located on the front cover of the setup manual.
• Serial number: please refer to the setup manual
• Details of the problem
• What you tried to solve the problem, and what happened
Support Code List
The support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the
appropriate action.
Support Code Appears on the LCD and the Computer Screen
• 1000 to 1ZZZ
1007
1008
1200
1253
1300
1304
1310
1311
1312
1313
1401
1403
1405
1410
1411
1412
1413
1414
1600
1660
1680
1681
1683
1684
1688
1700
1701
1710
1711
2001
2002
2500
2700
2800
2801
2802
2803
2804
• 2000 to 2ZZZ
• 4000 to 4ZZZ
4100
4101
• 5000 to 5ZZZ
5011
5012
5100
5101
5200
5400
5B00
5B01
5B10
5B11
5C00
5C20
6000
6001
6002
6500
6502
6800
6801
6900
6901
6902
6910
6911
6920
6921
6930
6931
6932
6933
6936
6937
6938
6939
693A
6940
6941
6942
6943
6944
6945
6946
6A81
6B10
6B20
• 6000 to 6ZZZ
• 9000 to 9ZZZ
9000
9500
• A000 to ZZZZ
B200
C000
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
Support Code List (When Paper Is Jammed)
If the paper is jammed, remove it following the procedure appropriate for each case.
• If you can see the jammed paper at the paper output slot:
1300
• If the paper is jammed when automatic duplex printing:
1304
• If the paper loaded in the cassette (upper) is jammed:
1311
• If the paper loaded in the cassette (lower) is jammed:
1312
• If the paper is jammed as the machine pulled in the printed paper:
1313
• If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Paper Is Jammed inside the Machine
• If the document is jammed in the ADF:
2801
• Cases other than above:
In Other Cases
1300
Cause
Paper is jammed in the paper output slot.
Action
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Important
The power cannot be turned off while the machine is sending or receiving a fax, or when the received
fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power
cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be
ejected automatically.
If the paper tears and you cannot remove the jammed paper from the paper output slot, remove
the paper from inside the machine.
Paper Is Jammed inside the Machine
2. Reload the paper, and press the OK button on the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Note
When reloading the paper, confirm that you are using the paper suited for printing and are
loading it correctly.
We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
1304
Cause
Paper is jammed when performing automatic duplex printing.
Action
If the paper is jammed when performing automatic duplex printing, remove the paper following the
procedure below.
Important
The power cannot be turned off while the machine is sending or receiving a fax, or when the received
fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power
cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Detach the rear cover.
Pull out the rear cover.
2. Detach the transport unit cover.
Lift up the transport unit cover, then pull it out.
3. Pull out the paper slowly.
Note
Do not touch the inner parts of the machine.
If you cannot pull out the paper, open the paper output tray.
4. Attach the transport unit cover.
Insert the transport unit cover to the back of the machine.
5. Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 3:
6. Detach the lower and upper cassettes.
7. Pull out the paper slowly.
8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the
edges of the sheets.
Note
When reloading the paper, confirm that you are using the paper suited for printing and are
loading it correctly.
9. Attach the cassettes to the machine, then press the OK button.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
1311
Cause
The paper loaded in the cassette (upper) is jammed.
Action
If the paper loaded in the cassette (upper) is jammed, remove the paper following the procedure below.
Important
The power cannot be turned off while the machine is sending or receiving a fax, or when the received
fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power
cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Detach the rear cover.
Pull out the rear cover.
2. Detach the transport unit cover.
Lift up the transport unit cover, then pull it out.
3. Pull out the paper slowly.
Note
Do not touch the inner parts of the machine.
If you cannot pull out the paper, open the paper output tray.
4. Attach the transport unit cover.
Insert the transport unit cover to the back of the machine.
5. Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 3:
6. Detach the lower and upper cassettes.
7. Pull out the paper slowly.
8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the
edges of the sheets.
Note
When reloading the paper, confirm that you are using the paper suited for printing and are
loading it correctly.
9. Attach the cassettes to the machine, then press the OK button.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
1312
Cause
The paper loaded in the cassette (lower) is jammed.
Action
If the paper loaded in the cassette (lower) is jammed, remove the paper following the procedure below.
Important
The power cannot be turned off while the machine is sending or receiving a fax, or when the received
fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power
cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Detach the rear cover.
Pull out the rear cover.
2. Pull out the paper slowly.
Note
Do not touch the inner parts of the machine.
Open the paper output tray if you cannot pull out the paper.
3. Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 2:
4. Detach the lower and upper cassettes.
5. Pull out the paper slowly.
6. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the
edges of the sheets.
Note
When reloading the paper, confirm that you are using the paper suited for printing and are
loading it correctly.
7. Attach the cassettes to the machine, then press the OK button.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
1313
Cause
The paper is jammed as the machine pulled in the printed paper.
Action
If the paper is jammed as the machine pulled in the printed paper, remove the paper following the
procedure below.
Important
If the printed paper piles up on the paper output slot, the machine may pull it in and the paper is
jammed inside the machine. Remove the printed paper from the paper output tray before it amounts to
50 sheets.
The power cannot be turned off while the machine is sending or receiving a fax, or when the received
fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power
cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Detach the rear cover.
Pull out the rear cover.
2. Detach the transport unit cover.
Lift up the transport unit cover, then pull it out.
3. Pull out the paper slowly.
Note
Do not touch the inner parts of the machine.
If you cannot pull out the paper, open the paper output tray.
4. Attach the transport unit cover.
Insert the transport unit cover to the back of the machine.
5. Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 3:
6. Detach the lower and upper cassettes.
7. Pull out the paper slowly.
8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the
edges of the sheets.
Note
When reloading the paper, confirm that you are using the paper suited for printing and are
loading it correctly.
9. Attach the cassettes to the machine, then press the OK button.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
2801
Cause
The document is jammed in the ADF.
Action
Remove the document following the procedure below.
Important
The power cannot be turned off while the machine is sending or receiving a fax, or when the received
fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power
cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
• If the original remains in the ADF by pressing the Stop button while the machine is
scanning the document:
If you press the Stop button during scanning then the document remained in the ADF, the message
about the paper remained in the ADF appears on the LCD. Press the OK button so that the remaining
document is automatically fed out.
• If the original is jammed in the ADF:
Remove the document following the procedure below.
1. If printing is in progress, press the Stop button.
2. Turn off the machine.
3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF,
then open the document feeder cover.
4. Raise the paper release lever, then pull out the jammed page in the ADF, either from the
document tray or from the document output slot, whichever is easier.
If the document cannot be pulled out with ease, raise the document cover and pull out the jammed
page from the inner side of the document cover.
After pulling out the jammed page, close the document cover.
Note
When checking whether a piece of paper remains inside the ADF, see In Other Cases:.
5. Close the document feeder cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam
error continues after removing the document, contact the service center.
Note
The document may not feed properly depending on the media type, or your environment, such as
when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity.
If the document still jams, use the platen glass instead.
• In Other Cases:
If you cannot find the jammed page or you want to remove the piece of paper after checking whether it
remains inside the ADF, follow the procedure below.
1. If printing is in progress, press the Stop button.
2. Turn off the machine.
3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF,
then open the document feeder cover.
4. Open the transport cover (A), then remove the jammed page or the piece of paper that remains
inside the ADF.
5. First close the transport cover, next close the document feeder cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam
error continues after removing the document, contact the service center.
Paper Is Jammed inside the Machine
If the jammed paper tears and you cannot remove the paper either from the paper output slot or the
jammed paper remains inside the machine, remove the paper following the procedure below.
Important
The power cannot be turned off while the machine is sending or receiving a fax, or when the received
fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power
cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Turn off the machine, and unplug the power cord of the machine from the power
supply.
2. Open the document cover and the ink cover.
Important
Do not touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the machine can be
damaged.
3. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the
left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the
right edge or the left edge.
4. Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
5. Pull the paper slowly not to tear it, then pull the paper out.
Keep an angle of the paper about 45 degrees and pull it slowly.
6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove
the piece of paper if it remains.
• Does the piece of paper remain under the print head holder?
• Does the little piece of paper remain inside the machine?
• Does the piece of paper remain in the right side or the left side space (C) inside the machine?
7. Close the ink cover and the document cover.
All print jobs in the queue are canceled. Reprint if necessary.
Note
When reloading the paper, confirm that you are using the paper suited for printing and are
loading it correctly. If the message about paper jam is displayed on the LCD of the machine or on
the computer screen when you resume printing after removing all the jammed paper, a piece of
paper may remain inside the machine. In this case, confirm that no piece of paper remains inside
the machine.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
In Other Cases
Make sure of the following:
• Check 1: Are there any foreign objects around the paper output slot?
• Check 2: Are the transport unit cover and the rear cover attached
properly?
• Check 3: Is the paper curled?
Load the paper after correcting its curl.
1007
Cause
Possible causes include the following.
• There is no paper in the cassette (upper).
• The paper source is incorrect.
• Paper is not loaded properly.
Action
Take the corresponding actions below.
• Load paper in the cassette (upper).
• Load paper in the paper source suitable for the paper size.
The small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or Hagaki can be
loaded in the cassette (upper).
Important
If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) and try
to print on it, the paper jam will occur.
• Align the paper guides with the both edges of the paper when you load paper.
After carrying out the above measures, press the OK button to dismiss the error.
1008
Cause
Possible causes include the following.
• There is no paper in the cassette (lower).
• The paper source is incorrect.
• Paper is not loaded properly.
Action
Take the corresponding actions below.
• Load paper in the cassette (lower).
• Load paper in the paper source suitable for the paper size.
The large size photo paper or plain paper such as A4, B5, A5, 8" x 10" (20 x 25 cm), Letter, or Legal,
or envelope can be loaded in the cassette (lower).
• Align the paper guides with the both edges of the paper when you load paper.
After carrying out the above measures, press the OK button to dismiss the error.
1200
Cause
The ink cover is open.
Action
Close the ink cover and wait for a while.
Do not close it while you are replacing an ink tank.
1253
Cause
The paper output tray did not open.
Action
Open the paper output tray, then press the OK button.
1310
Cause
The size of paper may not be compatible with automatic duplex printing.
Action
The sizes of media suitable for auto duplex printing are A4, Letter, A5, B5, and Hagaki. Make sure that the
size of the paper loaded in the machine is correct. Pressing the OK button will eject the paper and restart
printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.
1401
Cause
The print head may be damaged.
Action
Contact the service center.
1403
Cause
The print head may be damaged.
Action
Contact the service center.
1405
Cause
The print head may be damaged.
Action
Contact the service center.
1410
Cause
The ink tank cannot be recognized.
Action
Open the ink cover and replace the ink tank which lamp is off.
1411
Cause
The ink tank cannot be recognized.
Action
Open the ink cover and replace the ink tank which lamp is off.
1412
Cause
The ink tank cannot be recognized.
Action
Open the ink cover and replace the ink tank which lamp is off.
1413
Cause
The ink tank cannot be recognized.
Action
Open the ink cover and replace the ink tank which lamp is off.
1414
Cause
The ink tank cannot be recognized.
Action
Open the ink cover and replace the ink tank which lamp is off.
1600
Cause
If the lamp on the ink tank is flashing, ink may have run out.
Action
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank
installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The
machine may be damaged if printing is continued under the ink out condition.
Note
If multiple ink lamps are flashing red, check the status of each ink tank.
Since the information contained in the fax may be lost if it is printed in this condition, the received fax
will not be printed and will be stored in the machine's memory until the ink is replaced. You must
manually print out faxes that were stored in the memory. You can change the setting so that the
received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax
information may not be printed because of the ink out condition.
1660
Cause
The ink tank is not installed.
Action
Install the ink tank.
1680
Cause
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
Action
Confirm that the ink tanks are installed in the appropriate positions.
1681
Cause
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
Action
Confirm that the ink tanks are installed in the appropriate positions.
1683
Cause
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Action
Replace the ink tank and close the ink cover.
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the
remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be
advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
Note
If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the
LCD when checking the current ink level.
Since the information contained in the fax may be lost if it is printed in this condition, the received fax
will not be printed and will be stored in the machine's memory until the ink is replaced. You must
manually print out faxes that were stored in the memory. You can change the setting so that the
received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax
information may not be printed because of the ink out condition.
1684
Cause
The ink tank cannot be recognized.
Action
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible
with this machine.
Install the appropriate ink tank.
If you want to cancel printing, press the machine's Stop button.
1688
Cause
The ink has run out. (The lamp on the ink tank flashes.)
Action
Replace the ink tank and close the ink cover.
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the
remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be
advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation
of printing under the ink out condition.
Note
If the function for detecting the remaining ink level is disabled, the ink tank in grey is displayed in the
remaining ink volume screen on the LCD.
Since the information contained in the fax may be lost if it is printed in this condition, the received fax
will not be printed and will be stored in the machine's memory until the ink is replaced. You must
manually print out faxes that were stored in the memory. You can change the setting so that the
received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax
information may not be printed because of the ink out condition.
1700
Cause
The ink absorber is almost full.
Action
Press the machine's OK button to continue printing. Contact the service center.
1701
Cause
The ink absorber is almost full.
Action
Press the machine's OK button to continue printing. Contact the service center.
1710
Cause
The ink absorber is almost full.
Action
Press the machine's OK button to continue printing. Contact the service center.
1711
Cause
The ink absorber is almost full.
Action
Press the machine's OK button to continue printing. Contact the service center.
2001
Cause
The device incompatible with the machine is connected.
Action
Check the device connected to the USB flash drive port. Printing photos directly is possible with the
optional Bluetooth Unit BU-30 or a USB flash drive.
2002
Cause
An unsupported USB hub is connected.
Action
If a USB flash drive is connected via a USB hub, remove the hub.
Connect a USB flash drive directly to the machine.
2500
Cause
The cause of following may have occurred the failure of Automatic Print Head Alignment.
• Print head nozzles are clogged.
• The paper of size other than A4 or Letter is loaded in the cassette (lower).
• The paper output slot is exposed to strong light.
Action
Press the OK button on the machine to dismiss the error, then take the actions described below.
• Print the nozzle check pattern to check the status of the print head.
• Load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side)
facing UP and perform Automatic Print Head Alignment again.
• Adjust your operating environment and/or the position of the machine so that the paper output slot is
not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the Print Head again, press
the OK button to dismiss the error, and then perform Manual Print Head Alignment.
2700
Cause
Possible causes include the following.
• Some errors occurred while copying and a certain time passed.
• Document is remained in the ADF.
• Some errors occurred while scanning and the document is remained in the ADF.
Action
Take the corresponding actions below.
• When you copy, press the OK button to dismiss the error, and try to copy again.
• When the document is remained in the ADF, press the OK button to feed out the document.
• When you scan, press the Stop button to cancel the scanning, and try to scan again.
2800
Cause
The document feeder cover is open.
Action
Close the document feeder cover, then press the OK button.
2802
Cause
No document in the ADF.
Action
Press the OK button to resolve the error, then operate again after loading documents.
2803
Cause
The document is too long or is jammed in the ADF.
Action
Press the OK button to dismiss the error. Then make sure that the document you are loading meets the
machine's requirements before redoing the operation.
If the document is jammed, remove the jammed document following the procedure below.
• If the original is jammed in the ADF:
Remove the document following the procedure below.
1. If printing is in progress, press the Stop button.
2. Turn off the machine.
3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF,
then open the document feeder cover.
4. Raise the paper release lever, then pull out the jammed page in the ADF, either from the
document tray or from the document output slot, whichever is easier.
If the document cannot be pulled out with ease, raise the document cover and pull out the jammed
page from the inner side of the document cover.
After pulling out the jammed page, close the document cover.
Note
When checking whether a piece of paper remains inside the ADF, see In Other Cases:.
5. Close the document feeder cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam
error continues after removing the document, contact the service center.
Note
The document may not feed properly depending on the media type, or your environment, such as
when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity.
If the document still jams, use the platen glass instead.
• In Other Cases:
If you cannot find the jammed page or you want to remove the piece of paper after checking whether it
remains inside the ADF, follow the procedure below.
1. If printing is in progress, press the Stop button.
2. Turn off the machine.
3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF,
then open the document feeder cover.
4. Open the transport cover (A), then remove the jammed page or the piece of paper that remains
inside the ADF.
5. First close the transport cover, next close the document feeder cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam
error continues after removing the document, contact the service center.
2804
Cause
The size of the document is not suitable for duplex scanning.
Action
Press the OK button to dismiss the error.
Size of the document suitable for automatic duplex scanning: A4, Letter
Make sure that the document you are loading meets the machine's requirements before redoing the
operation.
4100
Cause
The specified data cannot be printed.
Action
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer
screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing
again.
4101
Cause
The machine does not support the paper size you specified.
Action
Press the Stop button, specify the proper paper size, then print again.
If you print on the non-standard size paper, you can specify a custom size within the following range to
print.
• Loading in the cassette (upper):
-Width: 89.0 mm to 200.0 mm (3.50 inches to 7.87 inches)
-Height: 127.0 mm to 184.9 mm (5.00 inches to 7.28 inches)
• Loading in the cassette (lower):
-Width: 90.0 mm to 215.9 mm (3.54 inches to 8.50 inches)
-Height: 185.0 mm to 355.6 mm (7.29 inches to 14.00 inches)
5011
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5012
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5100
Cause
Printer error has occurred.
Action
Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is
preventing the print head holder from moving, and turn on the machine again.
Important
Be careful not to touch the components inside the machine. The machine may not print out properly if
you touch it.
If the problem is not resolved, contact the service center.
5101
Cause
Printer error has occurred.
Action
Remove the protective material that is preventing the print head holder from moving, turn the machine off,
and turn it back on.
If the problem is not resolved, contact the service center.
5200
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5400
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5B00
Cause
Printer error has occurred.
Action
Contact the service center.
5B01
Cause
Printer error has occurred.
Action
Contact the service center.
5B10
Cause
Printer error has occurred.
Action
Contact the service center.
5B11
Cause
Printer error has occurred.
Action
Contact the service center.
5C00
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5C20
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6000
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6001
Cause
Printer error has occurred.
Action
If the paper output tray is closed, open it.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
Do not close the paper output tray while the machine is in operation; otherwise, an error will occur.
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6002
Cause
Printer error has occurred.
Action
If the paper output tray is closed, open it.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
Do not close the paper output tray while the machine is in operation; otherwise, an error will occur.
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6500
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6502
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6800
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6801
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6900
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6901
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6902
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6910
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6911
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6920
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6921
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6930
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6931
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6932
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6933
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6936
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6937
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6938
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6939
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
693A
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6940
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6941
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6942
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6943
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6944
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6945
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6946
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6A81
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6B10
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6B20
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
9000
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
9500
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
B200
Cause
An error requiring you to contact the service center has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
C000
Cause
Printer error has occurred.
Action
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
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