Leica SmartNet Support Guide PDF

Leica SmartNet Support Guide PDF
Leica SmartNet
Technical Support
Guide
Leica SmartNet Technical Support Guide
Contents
Scenario 1
There is no Internet connection on my System 1200.
Page 5
Scenario 2
GPRS is not currently available; I have heard about a GSM service –
how do I access/use this?
Page 9
Scenario 3
I have a GPRS Internet connection and plenty of satellites, but when I
connect it says “NTRIP caster does not recognise your privileges”.
Page 13
Page 2
Scenario 4
I have a GPRS Internet connection and plenty of satellites, but when I
connect it says “The configured NTRIP source (mountpoint) is not
available”.
Page 15
Scenario 5
I have a GPRS Internet connection and plenty of satellites, however,
when I connect it does not say “NET1: successfully connected” or
“connected to NTRIP caster”; and it does not come up with any error
messages either – What do I do?
Page 17
Scenario 6
I have satellites, a position and a GPRS connection; I’ve connected to
the NTRIP caster, I have an autonomous position but my ‘corrections
lightning arrow’ is not moving so my position status is staying at the
autonomous level .
Page 19
Page 3
Scenario 7
I have satellites, a position and a GPRS connection; I’ve connected to
the NTRIP caster, my ‘corrections lightning arrow’ is pulsing…, but
my position status appears to be ‘stuck at halfway’; i.e. there is a
.
code solution available and the following symbol is displayed
Page 21
Scenario 8
I have a GPRS Internet connection and I am connected into
SmartNet, however, I sometimes have L2 showing less satellites than
L1 for more than a couple of minutes and/or it is taking me a long
time to get a fixed solution – Is there anything that I can do?
Page 23
Page 4
Scenario 1
Symptom:
There is no Internet connection on my System
1200. This can be seen by the ‘lack’ of an @
symbol. Note: The @ symbol should appear to
the right of the number of L2 satellites on the
top toolbar.
Probable cause:
Provided the connection between sensor and mobile is present, then there are two
probable causes:
1.
2.
Page 5
The SIM card is not enabled for GPRS packet data, or the mobile network
operator is experiencing downtime in your region.
The network specific Internet settings need to be reconfigured.
Recommended resolution:
To resolve a SIM card issue please speak to your mobile phone/SIM card provider, or
switch to GSM as described in Scenario 2.
The network specific Internet settings are described
below:
1. From the System 1200 main menu, enter 5config, followed by 4-interfaces; in this list highlight
the ‘Internet’ interface line:
For Step 2: Select F3-Edit
For Step 3: Select F4-CTRL
Page 6
2. In the ‘edit’ Internet interface screen the user ID and password need to be set as
follows:
Network
Vodafone
O2
T-Mobile
BT Mobile
User ID
web
faster
user
bt
Password
web
password
wap
bt
For Orange users please leave the user ID and
password blank.
Then press F1-continue to confirm the settings.
Note: These settings are subject to changes by the network operator.
Page 7
3. In the ‘control’ GPRS/Internet connection screen the APN needs to be set as:
Network
Vodafone
O2
Orange
T-Mobile
BT Mobile
APN
internet
mobile.o2.co.uk
orangeinternet
general.t-mobile.uk
btmobile.bt.com
Then press F1-cont to confirm the settings.
With these settings entered continue through to the main menu and the “connected to
Internet” message should appear, if this setting does not appear power the instrument
off and on again.
Page 8
Scenario 2
Symptom:
GPRS is not currently available, I have heard about a GSM service – how do I
access/use this?
Probable cause:
There are a variety of causes for GPRS not being available, including:
1.
The SIM card is not enabled for GPRS packet data.
2. The network coverage in the working area is too weak for a constant GPRS
Internet connection.
Page 9
Recommended resolution:
To switch to a GSM connection change the instrument’s current configuration set to a
‘SmartNet GSM’ one, this is done from 3-manage (from the main menu) followed by 5configuration sets, then highlight the GSM configuration set and press F1-cont. If the
configuration set does not exist, the steps to create it are described below:
1. From the System 1200 main menu, enter 3manage, followed by 5-configuration sets, in this list
highlight the existing SmartNet enabled configuration
and press F2-new, then enter in the desired name
for the GSM connection configuration.
On the ‘wizard mode’ screen press F6-list, followed
by F1-store and then with the new configuration set
highlighted press F1-cont, to return to the main
menu.
Page 10
2. From the System 1200 main menu, enter 5-config,
followed by 4-interfaces, in this list highlight the ‘realtime’ (or GPS RTK) and press F3-edit, here press F2rover and set the general page as per the screenshot but
with your SmartNet user name and password entered.
Then press F6-page and set the NTRIP page to use
NTRI – No. Finally press F1-cont to return to the ‘realtime mode’ page.
3. In the ‘real-time mode’ screen; set ‘r-time mode’ as
‘rover’ and ‘data’ as ‘RTCM 18,19 v2’. Set the ‘port’ to the
one connected to the mobile and make sure the ‘device’
is set as the phone or GSM/GPRS module. Make sure
that ‘ref sensor’ and ‘antenna’ are both ‘unknown’. Then
press F1-cont to confirm these settings. OK or confirm
any warning/information messages. You will be returned
to the interfaces list.
Page 11
4. On ‘Interfaces’, with ‘real-time’ (or GPS RTK) highlighted, press F4-CTRL. In the
GSM connection screen, highlight the ‘Station’ line and press the red ‘enter’ key. On the
‘Stations to Dial’ screen, press F2-new to enter a name and the SmartNet dial-up
number; 0844 8483 341 (for Max), with the Protocol set as ISDN v.110. Note: Tel 0844
8483 340 if I-Max was set as ‘Ref Network’ in .2.
Press F1-store, followed by F1-cont to return to the GSM connection screen (as shown
on page 11) then continue through to the main menu to confirm the configuration set
changes.
With this configuration set created continue to use the instrument as normal, using
‘shift-connect’ or a configured hot key to connect to SmartNet.
Page 12
Scenario 3
Symptom:
I have a GPRS Internet connection and plenty of satellites, but when I connect it says
“NTRIP caster does not recognise your privileges”.
Probable cause:
There are two main causes for this problem:
1. The user name and/or password have been entered incorrectly.
2. Your SmartNet account does not allow access to the product being requested.
Page 13
Recommended resolution:
From the System 1200 main menu, enter 5-config,
followed by 4-interfaces, in this list highlight ‘realtime’ (or GPS RTK) and press F3-edit, followed by
F2-rover then F6-page to view the NTRIP page of
additional rover options.
On this page both the USER Id and password can
be entered/re-entered to ensure that they are
correct.
If these details are unknown, or you are certain they are correct, but the error still
occurs, then please contact technical support or SmartNet Sales on 01908 246229 or
01908 246262.
Page 14
Scenario 4
Symptom:
I have a GPRS Internet connection and plenty of satellites, but when I connect it says
“The Configured NTRIP source (mountpoint) is not available”.
Probable cause:
This is because the mountpoint has not been entered, or the entered one is not valid.
Page 15
Recommended resolution:
From the System 1200 main menu, enter 5config, followed by 4-interfaces, in this list
highlight ‘real-time’ (or GPS RTK) and press
F3-edit, followed by F2-rover then F6-page to
view the NTRIP page of additional rover
options.
On this page either type in the mountpoint if
known or press F5-source to see a list of the
available mountpoints, select one of these
mountpoints and continue through to the main
menu, then connect to SmartNet and continue
to work as normal.
If you are unsure which mountpoint you should be using then please contact technical
support on 01908 246229.
Page 16
Scenario 5
Symptom:
I have a GPRS Internet connection and plenty of satellites, however, when I connect it
does not say “NET1: successfully connected” or “connected to NTRIP caster”
and it does not come up with any error messages either – What do I do?
Probable cause:
This is because the IP address or TCP/IP port is not correct for SmartNet.
Page 17
Recommended resolution:
The steps to check the IP address and port settings are described below:
1. From the System 1200 main menu, enter 5-config, followed by 4-interfaces, in this list
highlight ‘real-time’ (or GPS RTK) and press F4-CTRL. In this screen try to select the
server as one with;
Š
IP address: 217.146.121.50
Š
TCP/IP Port: 7801 (This is for SmartNet)
Note: SmartNet Ireland uses: IP: 217.146.121.30 & TCP/IP: 7808
If such a server does not exist then it needs to be created…
2. Highlight the ‘server’ line and press the red ‘enter’ key on the
‘server to connect’ screen press F2-new. Enter a ‘name’ for the
server, followed by the ‘IP address’ and ‘TCP/IP port’ then press F1-store, followed by
F1-cont three times to return to main menu, then connect to SmartNet and continue to
work as normal.
Page 18
Scenario 6
Symptom:
I have satellites, a position and a GPRS connection; I’ve connected to the NTRIP
caster, I have an autonomous position but my ‘corrections lightning arrow’ is not moving
so my position status is staying at the autonomous level .
Probable cause:
As you have connected to the NTRIP caster with no error messages – and no
corrections are coming through then it could be caused by the selected data format.
Page 19
Recommended resolution:
The following outlines how to select the data format for the SmartNet corrections:
From the System 1200 main menu, enter 5-config, followed by 4-interfaces, in this list
highlight ‘real-time’ (or GPS RTK) and press F3-edit to
display the ‘real-time mode’ screen.
On this page the R-Time data can be selected – for most
SmartNet corrections it will need to be RTCM v3.
If the required data format is unknown then the name of
the mountpoint (Scenario 7 describes how to see this) will
normally contain the required RTCM version.
If you have doubts about the required RTCM format please contact technical support on
01908 246229.
Page 20
Scenario 7
Symptom:
I have satellites, a position and a GPRS connection; I’ve connected to the NTRIP
caster, my ‘corrections lightning arrow’ is pulsing… but my position status appears to be
‘stuck at halfway’ i.e. there is a code solution available and the following symbol is
.
displayed
Probable cause:
It appears that there could be a delay in the corrections coming through or an issue with
the Internet connection, as such the ambiguities are not being able to be fully resolved.
Page 21
Recommended resolution:
The best way to resolve this is to refresh the mountpoint, this essentially resends the
settings through to the Internet connection.
From the System 1200 main menu, enter 5-config, followed by 4-interfaces, in this list
highlight ‘real-time’ (or GPS RTK) and press F3-edit,
followed by F2-rover then F6-page to view the NTRIP
page of additional rover options.
On this page make a note of the current mountpoint then
press F5-source to see a list of the available mountpoints,
make sure the same mountpoint as shown on the previous
screen is highlighted and continue through to the main
menu, then connect to SmartNet and continue to work as
normal.
Page 22
Scenario 8
Symptom:
I have a GPRS Internet connection and am connected into SmartNet, however, I
sometimes have L2 showing less satellites than L1 for more than a couple of minutes
and/or it is taking me a long time to get a fixed solution – Is there anything that I can do?
Probable cause:
This could be caused by a number of reasons, one of which is that there is simply a
poor satellite constellation where you are working. Unfortunately there is nothing that
can be done to resolve this. However, it is possible that this symptom is being caused
by a L2C tracking setting.
Page 23
Recommended resolution:
Not all instruments will have this setting, although the following steps show how to find
this setting and how to modify it:
1. From the System 1200 main menu; enter 5-config,
followed by 2-instrument settings. This will display the
instrument menu. Select 2 satellite settings…
2. From the satellite settings screen set the L2C tracking to
‘automatic’ rather than ‘always’. Then F1-cont to return
through to the main menu, then power the instrument off and
on again.
Note: This setting is only available for certain instruments:
GX1230 (serial numbers > 465000)/ ATX1230 (serial number > 160000)/ GX1230 GG/ATX1230 GG.
Page 24
SmartNet Information and Support Contacts
For additional information about SmartNet visit
http://smartnet.leica-geosystems.co.uk
For downloads of the latest firmware and application versions visit
www.leica-geosystems.co.uk
If you need to contact technical support please use the following details:
Phone: 01908 246229
Email: uk.support@leica-geosystems.com
Please note: Subscribers to SmartNet can receive status updates directly via
email and/or SMS text message; in order to register to receive these updates
contact technical support on the contact details above with your email address
and mobile phone number.
Page 25
Leica Geosystems Ltd
Davy Avenue, Knowlhill, Milton Keynes. MK5 8LB
Phone: 01908 256500 Fax: 01908 246259
Email: uk.sales@leica-geosystems.com
www.leica-geosystems.co.uk
8222997
Page 26 v1
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