HP LaserJet P2014 printer user guide manual Operating Instructions

HP LaserJet P2014 printer user guide manual Operating Instructions
HP LaserJet P2010 Series
User Guide
HP LaserJet P2010 Series
User Guide
Copyright information
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CB450-90906
Edition 2, 03/2007
Trademark credits
Microsoft® and Windows® are
U.S. registered trademarks of Microsoft
Corporation.
PostScript® is a registered trademark of
Adobe Systems Incorporated.
Table of contents
1 Product basics
Product features ................................................................................................................................... 2
Standard features ................................................................................................................ 2
Network model features ....................................................................................................... 2
Identify product parts ............................................................................................................................ 3
2 Control panel
3 Connectivity
Printer connections ............................................................................................................................... 8
USB and parallel connections .............................................................................................. 8
Network connections ........................................................................................................... 8
Connect the printer to the network ...................................................................... 9
Install the printer software for the network printer ............................................... 9
4 Software for Windows
Supported operating systems ............................................................................................................. 12
Windows printer drivers ...................................................................................................................... 13
Windows driver types ......................................................................................................... 13
Install Windows software ................................................................................................... 13
To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows
98SE, Me, and XP (64-bit) ................................................................................ 13
To install printer software for Windows 2000, XP (32-bit), Server 2003 (32bit), and Vista (32-bit) ........................................................................................ 13
Configure the Windows printer driver ................................................................................ 13
Embedded Web server (network model only) .................................................................................... 14
5 Software for Macintosh
Macintosh printer drivers .................................................................................................................... 16
Install the Macintosh printer driver ..................................................................................... 16
Configure the Macintosh printer driver ............................................................................... 16
PostScript Printer Description files (PPDs) ........................................................................................ 18
6 Print Media
Understand paper and print media use .............................................................................................. 20
Supported paper and print media sizes .............................................................................................. 21
Custom paper sizes ............................................................................................................................ 22
Special paper or print media guidelines ............................................................................................. 23
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Load media ......................................................................................................................................... 24
Tray 1 ................................................................................................................................. 24
Tray 2 and optional tray 3 .................................................................................................. 24
Straight-through output path .............................................................................................. 25
Manual feed ....................................................................................................................... 25
7 Print tasks
Media type and tray loading ............................................................................................................... 28
Print-quality settings ........................................................................................................................... 31
Manual two-sided printing .................................................................................................................. 32
Manual two-sided printing using the top output bin ........................................................... 32
Manual two-sided printing using the straight-through output door ..................................... 34
Print multiple pages on a single sheet of paper (N-up printing) ......................................................... 37
Print booklets ...................................................................................................................................... 38
Print watermarks ................................................................................................................................ 39
Cancel a print job ............................................................................................................................... 40
8 Managing and maintenance
Printer information pages ................................................................................................................... 42
Demo page ........................................................................................................................ 42
Configuration page ............................................................................................................ 42
Supplies Status page ......................................................................................................... 42
Embedded Web server (network model only) .................................................................................... 43
Open the embedded Web server ....................................................................................... 43
Information tab ................................................................................................................... 44
Settings tab ........................................................................................................................ 44
Networking tab ................................................................................................................... 44
Links .................................................................................................................................. 44
Replace the print cartridge ................................................................................................................. 45
Redistribute toner ............................................................................................................................... 47
Clean the printer ................................................................................................................................. 48
Clean the print-cartridge area ............................................................................................ 48
Clean the printer media path ............................................................................................. 49
Clean the pickup roller (tray 1) ........................................................................................................... 51
Clean the pickup roller (tray 2) ........................................................................................................... 55
EconoMode ........................................................................................................................................ 62
9 Problem solving
Finding the solution ............................................................................................................................ 64
Step 1: Is the printer set up correctly? ............................................................................... 64
Step 2: Is the Ready light on? ............................................................................................ 64
Step 3: Can you print a demo page? ................................................................................. 65
Step 4: Is the print quality acceptable? .............................................................................. 65
Step 5: Is the printer communicating with the computer? .................................................. 65
Step 6: Does the printed page look like you expected? ..................................................... 65
Contact HP support ........................................................................................................... 66
Status-light patterns ........................................................................................................................... 67
Common Macintosh problems ............................................................................................................ 74
Media problem solving ....................................................................................................................... 77
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Printed page is different than what appeared on screen .................................................................... 79
Garbled, incorrect, or incomplete text ................................................................................ 79
Missing graphics or text, or blank pages ........................................................................... 79
Page format is different than on another HP LaserJet printer ........................................... 80
Graphics quality ................................................................................................................. 80
Printer software problems .................................................................................................................. 81
Improve print quality ........................................................................................................................... 82
Light print or faded ............................................................................................................. 82
Toner specks ..................................................................................................................... 82
Dropouts ............................................................................................................................ 82
Vertical lines ...................................................................................................................... 83
Gray background ............................................................................................................... 83
Toner smear ...................................................................................................................... 83
Loose toner ........................................................................................................................ 83
Vertical repetitive defects ................................................................................................... 84
Misformed characters ........................................................................................................ 84
Page skew ......................................................................................................................... 84
Curl or wave ....................................................................................................................... 84
Wrinkles or creases ........................................................................................................... 85
Toner scatter outline .......................................................................................................... 85
Clear jams .......................................................................................................................................... 86
Print-cartridge area ............................................................................................................ 86
Input trays .......................................................................................................................... 88
Output bin .......................................................................................................................... 91
Straight-through output path .............................................................................................. 92
Network-setup problem-solving .......................................................................................................... 94
Appendix A Accessory/Consumable addendum
Order parts, accessories, and supplies .............................................................................................. 96
Order directly from HP ....................................................................................................... 96
Order through service or support providers ....................................................................... 96
Order directly through the embedded Web server ............................................................. 96
Supplies and accessories table .......................................................................................................... 97
10/100 networking print servers ......................................................................................................... 98
HP print cartridges .............................................................................................................................. 99
HP policy on non-HP print cartridges ................................................................................. 99
Storing print cartridges ....................................................................................................... 99
Print cartridge life expectancy ............................................................................................ 99
Saving toner ....................................................................................................................... 99
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 102
Limited warranty for print cartridges and image drums .................................................................... 103
Hewlett-Packard software license agreement .................................................................................. 104
HP Customer Care ........................................................................................................................... 105
Availability of support and service .................................................................................................... 107
HP Care Pack™ Services and Service Agreements ....................................................... 107
Guidelines for repacking the printer ................................................................................................. 108
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Appendix C Printer specifications
Physical specifications ..................................................................................................................... 110
Electrical specifications .................................................................................................................... 111
Acoustic emissions ........................................................................................................................... 112
Environmental specifications ............................................................................................................ 112
Appendix D Regulatory information
FCC compliance ............................................................................................................................... 114
Environmental product stewardship program ................................................................................... 115
Protecting the environment .............................................................................................. 115
Ozone production ............................................................................................................ 115
Power consumption ......................................................................................................... 115
Toner consumption .......................................................................................................... 115
Paper use ........................................................................................................................ 115
Plastics ............................................................................................................................ 115
HP LaserJet print supplies ............................................................................................... 115
Return and recycling instructions ..................................................................................... 116
United States and Puerto Rico ........................................................................ 116
Multiple returns (two to eight cartridges) ........................................ 116
Single returns ................................................................................. 116
Shipping .......................................................................................... 116
Non-US returns ............................................................................................... 116
Paper ............................................................................................................................... 116
Material restrictions .......................................................................................................... 116
Disposal of waste equipment by users in private households in the European Union .... 117
Material Safety Data Sheet (MSDS) ................................................................................ 117
For more information ....................................................................................................... 117
Declaration of Conformity statements .............................................................................................. 118
Regulatory statements ..................................................................................................................... 119
Laser safety statement .................................................................................................... 119
Canadian DOC regulations .............................................................................................. 119
Korean EMI statement ..................................................................................................... 119
Laser statement for Finland ............................................................................................. 120
Index ................................................................................................................................................................. 121
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1
Product basics
This chapter provides information on the following topics:
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●
Product features
●
Identify product parts
1
Product features
The following are the standard features for this product.
Standard features
●
24 ppm (Letter-size), 23 ppm (A4–size)
●
First page out in as few as 8.5 seconds
●
600 dpi (provides 600 x 600 dpi output with Resolution Enhancement Technology (REt) for
improved text)
●
FastRes 1200 (provides 1200 dpi effective output quality)
●
ProRes 1200 (provides fine line detail at 1200 x 1200 dpi)
●
50-sheet multipurpose tray (tray 1)
●
EconoMode
●
Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than
the rest of the document
●
32 MB RAM
●
3,000-page or 7,000-page print cartridge
●
Host-based, PCL 5e
●
Compatible with USB 2.0 specifications
●
Supported by Windows® 98 SE (PCL 5e printer driver only), Millenium Edition (Me) (PCL 5e printer
driver only), NT® 4.0 (PCL 5e printer driver only) (Parallel connection only), 2000, Server 2003
(printer drivers only), XP® 32-bit, XP 64-bit (PCL 5e printer driver only), and Vista 32-bit
●
Supported by Macintosh OS X v10.2.8, v10.3, v10.4 and later
●
On/off switch
●
Embedded Web server (EWS) with internal pages
●
26 PCL 5e fonts
Network model features
Products with the network feature include all of the standard features, except that it has an HP internal
IPv6-compatible network port instead of a parallel port.
2
Chapter 1 Product basics
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Identify product parts
The following figures identify the components of the product.
Figure 1-1 Network model, front view
1
Output bin
2
Print-cartridge door
3
Tray 1 (50–sheet multipurpose tray)
4
Model number
5
Tray 2 (250-sheet enclosed input tray)
6
On/off switch
7
Print-cartridge-door button
8
Control panel
Figure 1-2 Network and base models, back view
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1
Straight-through output door
2
Power receptacle
3
HP internal network port (network-ready models only)
Identify product parts
3
4
4
USB port
5
Jam-clearing levers
6
Serial number
7
Parallel port (base model only)
Chapter 1 Product basics
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2
Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that
identify the printer status.
1
Jam light: Indicates a jam in the printer
2
Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the
Toner light blinks.
3
Paper out light: Indicates the printer is out of paper
4
Attention light: Indicates the print cartridge door is open or other errors exist
5
Ready light: Indicates the printer is ready to print
6
Go button and light
7
Cancel button: To cancel the print job currently printing, press the Cancel button.
NOTE: See Status-light patterns on page 67 for a description of the light patterns.
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6
Chapter 2 Control panel
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3
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Connectivity
7
Printer connections
USB and parallel connections
1.
Insert the software installation CD into the computer CD-ROM drive.
2.
If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.
3.
Follow the on-screen instructions.
NOTE: During the installation, there is a prompt to plug in the parallel or USB cable. Refer
to the figures below.
Figure 3-1 Parallel connection
Figure 3-2 USB connection
Network connections
The Network model can connect to a network through the HP internal networking port. External network
print servers are available for the non-network product model. The following list identifies what is required
to add networking to any non-network product model.
8
Chapter 3 Connectivity
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10/100Base-TX Networking options
●
HP Jetdirect en3700
●
HP Jetdirect 175x
●
HP Jetdirect ew2400
To order the print server, see 10/100 networking print servers on page 98.
Connect the printer to the network
To connect a networking-equipped product, you need the following items:
●
Functional wired network
●
CAT-5 Ethernet cable
To connect the printer to your network, perform the following steps:
1.
Connect the CAT-5 Ethernet cable to an available port on the Ethernet hub or router.
2.
Connect the Ethernet cable to the Ethernet port on the back of the printer.
3.
Verify that one of the network lights (10 or 100) is illuminated on the network port located on the
back of the printer.
4.
Confirm that the product has been assigned an IP address by printing a Configuration page: When
the printer is in the Ready state, press and hold the Go button for 5 seconds.
NOTE: To resolve network connection problems, see Network-setup problem-solving
on page 94.
Install the printer software for the network printer
To use the printer on the network, install the printer software on a computer that is connected to the
network.
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Printer connections
9
10
Chapter 3 Connectivity
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4
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Software for Windows
11
Supported operating systems
The product comes with software for the following operating systems:
●
Windows® 98 SE (PCL 5e printer driver only)
●
Windows Me (PCL 5e printer driver only)
●
Windows NT 4.0 (PCL 5e printer driver only)
●
Windows 2000
●
Windows Server 2003 (32-bit)
●
Windows Server 2003 (64-bit) (PCL 5e printer driver only)
For more information about upgrading from Windows 2000 Server to Windows Server 2003, using
Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and
Printing, go to http://www.microsoft.com/.
12
●
Windows XP (32-bit)
●
Windows XP (64-bit) (PCL 5e printer driver only)
●
Windows Vista (32-bit)
Chapter 4 Software for Windows
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Windows printer drivers
A printer driver is the software that provides access to printer features and provides the means for the
computer to print to the printer.
Windows driver types
This product features a host-based driver and a PCL 5e printer driver.
Install Windows software
To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows 98SE, Me,
and XP (64-bit)
See the operating system documentation for instructions on installing a printer driver.
To install printer software for Windows 2000, XP (32-bit), Server 2003 (32-bit), and Vista
(32-bit)
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the on-screen
installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar and then
click Run. Type Z:\setup (where Z is your CD drive letter), and click OK.
Configure the Windows printer driver
Use one of the following methods to open the Windows printer driver from your computer:
Operating system
To change the settings for all
print jobs until the software
program is closed
Windows 98 SE, Me, 1.
2000, XP (32–bit and
64–bit), and Server
2003
2.
On the File menu in the
software program, click
Print.
1.
Click Start, click Settings,
and then click Printers or
Printers and Faxes.
1.
Click Start, click Settings,
and then click Printers or
Printers and Faxes.
Select the name of the
printer, and then click
Properties or
Preferences.
2.
Right-click the printer icon,
and then select Printing
Preferences.
2.
Right-click the printer icon,
and then select
Properties.
3.
Click the Device Settings
tab.
The steps can vary; this
procedure is most common.
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To change the print job default To change the configuration
settings (for example, turn on settings (for example, add a
Print on Both Sides by default) tray or enable/disable Manual
Duplexing)
Windows printer drivers
13
Embedded Web server (network model only)
You can use the embedded Web server to configure the printer, view status information, and obtain
problem-solving information.
14
Chapter 4 Software for Windows
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5
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Software for Macintosh
15
Macintosh printer drivers
A printer driver is the software component that provides access to printer features and provides the
means for the computer to communicate with the printer.
Install the Macintosh printer driver
This section explains how to install the printing system software for Macintosh OS X v10.2.8, v10.3,
v10.4 and later.
NOTE: USB queues are created automatically when the printer is attached to the computer.
However, the queue will use a generic PPD if the installer has not been run before the USB cable
is connected. To change the queue PPD, open the Print Center or Printer Setup Utility, select
the correct printer queue, and then click Show Info to open the Printer Info dialog box. In the
pop-up menu, select Printer Model, and then, in the pop-up menu in which Generic is selected,
select the correct PPD for the printer.
Use the following procedure to install the Macintosh printer driver:
1.
Insert the printer CD into the CD-ROM drive and run the installer.
2.
Double-click the CD icon on the desktop
3.
Double-click the Installer icon.
4.
Follow the instructions on the computer screen.
5.
Print a test page or a page from any software program to make sure that the printer software is
correctly installed.
If installation fails, reinstall the software. If this fails, see the Late-Breaking Information section of the
Install Notes. The Install Notes are located on the printer CD or at the support Web site. (See
HP Customer Care on page 105 for the Web address.)
Configure the Macintosh printer driver
Use one of the following methods to open the Macintosh printer driver from your computer:
Operating System
To change the settings for all
print jobs until the software
program is closed
To change the print job default To change the configuration
settings (for example, turn on settings (for example, add a
Print on Both Sides by default) tray or enable/disable Manual
Duplexing)
Macintosh OS X
v10.2.8, v10.3, v10.4
and later
1.
On the File menu, click
Print.
1.
On the File menu, click
Print.
2.
Change the settings that
you want on the various
pop-up menus.
2.
Change the settings that
you want on the various
pop-up menus.
3.
On the Presets pop-up
menu, click Save as and
type a name for the preset.
These settings are saved in the
Presets menu. To use the new
settings, you must select the
16
Chapter 5 Software for Macintosh
1.
Open Printer Setup Utility
by selecting the hard drive,
clicking Applications,
clicking Utilities, then
double-clicking Printer
Setup Utility.
2.
Click the print queue.
3.
On the Printers menu,
click Show Info.
4.
Click the Installable
Options menu.
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Operating System
To change the settings for all
print jobs until the software
program is closed
To change the print job default To change the configuration
settings (for example, turn on settings (for example, add a
Print on Both Sides by default) tray or enable/disable Manual
Duplexing)
saved preset option every time
you open a program and print.
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Macintosh printer drivers
17
PostScript Printer Description files (PPDs)
PPDs, in combination with the HP postscript level 3 emulation driver, provide access to the printer
features and allow the computer to communicate with the printer. An installation program for the PPDs
is provided on the printer CD.
18
Chapter 5 Software for Macintosh
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6
Print Media
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Media that does not meet these guidelines might cause the following problems:
●
Poor print quality
●
Increased jams
●
Premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence or control
their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and humidity levels,
or other variables over which Hewlett-Packard has no control.
Before you purchase a large quantity of media, test the media and make sure that it meets the
requirements specified in this user guide and in HP LaserJet Printer Family Media Guide. The guidelines
can be downloaded from http://www.hp.com/support/ljpaperguide/, or see Supplies and accessories
table on page 97 for more information about ordering the guidelines.
CAUTION: Using media that does not meet Hewlett-Packard's specifications might cause
problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.
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Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause the following problems:
●
Poor print quality
●
Increased jams
●
Premature wear on the product, requiring repair
For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not
use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the
use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications
might cause problems for the product, requiring repair. This repair is not covered by the HewlettPackard warranty or service agreements.
20
Chapter 6 Print Media
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Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver
before printing.
Table 6-1 Supported paper and print media sizes
Size
Dimensions
Letter
216 x 279 mm (8.5 x 11 inches)
Legal
216 x 356 mm (8.5 x 14 inches)
A4
210 x 297 mm (8.27 x 11.69 inches)
Executive
184 x 267 mm (7.24 x 10.51 inches)
A3
297 x 420 mm (11.69 x 16.54 inches)
A5
148 x 210 mm (5.83 x 8.27 inches)
A6
105 x 148 mm (4.13 x 5.83 inches)
B5 (JIS)
182 x 257 mm (7.17 x 10.12 inches)
B5 (ISO)
176 x 250 mm (6.93 x 9.84 inches)
B6 (ISO)
125 x 176 mm (4.92 x 6.93 inches)
16k
197 x 273 mm (7.75 x 10.75 inches)
16k
184 x 260 mm (7.24 x 10.23 inches)
16k
195 x 270 mm (7.68 x 10.63 inches)
8.5 x 13
(custom)
216 x 330 mm (8.5 x 13 inches)
Custom
(76 - 216) x (127 - 356) mm ((3 - 8.5) x (5 14) inches)
Tray 1
Tray 2
Optional tray 3
Tray 1
Tray 2
Optional tray 3
Table 6-2 Supported envelopes and postcards
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Size
Dimensions
Envelope #10
105 x 241 mm (4.13 x 9.49 inches)
Envelope DL
110 x 220 mm (4.33 x 8.66 inches)
Envelope C5
162 x 229 mm (6.93 x 9.84 inches)
Envelope B5
176 x 250 mm (6.7 x 9.8 inches)
Envelope
Monarch
98 x 191 mm (3.9 x 7.5 inches)
Postcard
100 x 148 mm (3.94 x 5.83 inches)
Double
postcard
148 x 200 mm (5.83 x 7.87 inches)
Supported paper and print media sizes
21
Custom paper sizes
This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within
the minimum- and maximum-size guidelines for the product but are not listed in the supported paper
sizes table. When using a supported custom size, specify the custom size in the print driver, and load
the paper in a tray that supports custom sizes.
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Chapter 6 Print Media
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Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in your print driver to
obtain the best print results.
CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very
precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not
designed for this technology could damage your printer.
Media type
Do
Envelopes
●
Store envelopes flat.
●
Use envelopes where the seam
extends all the way to the corner of
the envelope.
●
●
●
Use peel-off adhesive strips that
are approved for use in laser
printers.
Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●
Do not use self-stick adhesives or
other synthetic materials.
●
Use only labels that have no
exposed backing between them.
●
Do not use labels that have wrinkles
or bubbles, or are damaged.
●
Use Labels that lie flat.
●
Do not print partial sheets of labels.
●
Use only full sheets of labels.
●
Use only transparencies that are
approved for use in laser printers.
●
Do not use transparent print media
not approved for laser printers.
●
Place transparencies on a flat
surface after removing them from
the product.
Letterhead or preprinted forms
●
Use only letterhead or forms
approved for use in laser printers.
●
Do not use raised or metallic
letterhead.
Heavy paper
●
Use only heavy paper that is
●
approved for use in laser printers
and meets the weight specifications
for this product.
Do not use paper that is heavier
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.
Glossy or coated paper
●
Use only glossy or coated paper
that is approved for use in laser
printers.
●
Do not use glossy or coated paper
designed for use in inkjet products.
Labels
Transparencies
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Do not
Special paper or print media guidelines
23
Load media
The following sections describe how to load media into the different input trays.
CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam
might occur. See Clear jams on page 86 for more information.
Tray 1
Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to print
from other trays.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the media
that you are using.
Tray 2 and optional tray 3
Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray
2 has side and rear media guides. When loading media, adjust the media guides to match the length
and width of the media that you are using.
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Chapter 6 Print Media
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NOTE: When you add new media, make sure that you remove all of the media from the input
tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of
media from feeding through the printer at one time.
Straight-through output path
Use the straight-through output path when printing envelopes, transparencies, heavy media, or any
media that tends to curl when printed. If you open the straight-through output door before printing media
from tray 1, tray 2, or optional tray 3, the media exits the printer through the straight-through output path.
NOTE: Printed media does not stack when you use the straight-through output path. The media
drops to the surface below unless you remove each sheet as it exits the printer.
Manual feed
You can use manual feed when printing mixed media. For example, you can use manual feed to print
an envelope, then a letter, then an envelope, and so on. Load envelopes in tray 1 and load letterhead
into tray 2.
To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed
(tray 1) from the Source Tray drop-down list. See Configure the Windows printer driver on page 13
or Configure the Macintosh printer driver on page 16 for instructions. After you have enabled manual
feed, press the Go button to print.
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Load media
25
26
Chapter 6 Print Media
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7
Print tasks
This chapter provides information on the following topics:
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●
Media type and tray loading
●
Print-quality settings
●
Manual two-sided printing
●
Print multiple pages on a single sheet of paper (N-up printing)
●
Print booklets
●
Print watermarks
●
Cancel a print job
27
Media type and tray loading
This product has the following tray priority for feeding print media:
1.
Tray 1 (if open)
2.
Tray 2
3.
Optional Tray 3 (if attached)
Minimum media dimensions are 76 x 127 mm (3 x 5 inches).
Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches).
To obtain the best print results, change the paper size and paper type settings in the printer driver before
printing.
Table 7-1 Tray 1 media information
Type is
Media
specifications
Media quantity
Driver settings
Paper orientation
Output
Plain
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 50 sheets
Plain or
unspecified
N/A
Straight-through
output door
Light
60 g/m2 (16 lb) to
75 g/m2 (20 lb)
Up to 50 sheets
Light
N/A
Straight-through
output door
Envelopes
Less than 90 g/m2
(24 lb)
Up to 10 envelopes
Envelope
Short edge
leading, flap on
right side facing up
Straight-through
output door
Labels
Standard
Up to 10 sheets
Labels
Side to be printed
on facing up
Straight-through
output door
Bond
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 10 sheets
Bond
Side to be printed
on facing up
Straight-through
output door
Rough
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 10 sheets
Rough
Side to be printed
on facing up
Straight-through
output door
Transparencies
4 mm (0.1 inches)
Monochrome
Overhead
Up to 10 sheets
Transparency
Side to be printed
on facing up
Straight-through
output door
Heavy
90 g/m2 (24 lb) to
105 g/m2 (28 lb)
Up to 10 sheets
Heavy
Side to be printed
on facing up
Straight-through
output door
Letterhead
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 10 sheets
Letterhead
Side to be printed
Output bin
on facing up, top of
page in first
Cardstock
Up to 10
Up to 10
Cardstock
Side to be printed
on facing up
Straight-through
output door
Shipping labels
Up to 10
Up to 10
Cardstock
Side to be printed
on facing up
Straight-through
output door
Color
Preprinted
Prepunched
Recycled
28
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Table 7-2 Tray 2 media information
Type is
Media
specifications
Media quantity
Driver settings
Paper orientation
Output
Plain
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 250 sheets
Plain or
unspecified
N/A
Output bin
Light
60 g/m2 (16 lb) to
75 g/m2 (20 lb)
Up to 250 sheets
Light
N/A
Output bin
Labels
Standard
Less than 250
sheets
Labels
Side to be printed
on facing up
Straight-through
output door
Bond
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 250 sheets
Bond
Side to be printed
on facing up
Output bin
Rough
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 250 sheets
Rough
Side to be printed
on facing up
Output bin
Heavy
90 g/m2 (24 lb) to
105 g/m2 (28 lb)
Less than 250
sheets
Heavy
N/A
Output bin
Transparencies
4 mm (0.1 inch)
Monochrome
Overhead
Less than 250
sheets
Transparency
Side to be printed
on facing down
Straight-through
output door
Letterhead
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Less than 250
sheets
Letterhead
Side to be printed
on facing down
Normal: output bin
Color
Preprinted
Prepunched
Recycled
Heavy: straight
through output
door
Table 7-3 Optional Tray 3 media information
Media type
Media
specifications
Media quantity
Driver settings
Paper orientation
Output
Plain
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 250 sheets
Plain or
unspecified
N/A
Output bin
Light
60 g/m2 (16 lb) to
75 g/m2 (20 lb)
Up to 250 sheets
Light
N/A
Output bin
Bond
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 250 sheets
Bond
Side to be printed
on facing up
Output bin
Rough
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Up to 250 sheets
Rough
Side to be printed
on facing up
Output bin
Color
Preprinted
Prepunched
Recycled
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Media type and tray loading
29
Table 7-3 Optional Tray 3 media information (continued)
30
Media type
Media
specifications
Media quantity
Driver settings
Paper orientation
Output
Heavy
90 g/m2 (24 lb) to
105 g/m2 (28 lb)
Less than 250
sheets
Heavy
N/A
Straight-through
output door
Letterhead
75 g/m2 (20 lb) to
104 g/m2 (27 lb)
Less than 250
sheets
Letterhead
Side to be printed
on facing down
Normal: output bin
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Heavy: straight
through output
door
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Print-quality settings
Print-quality settings affect print resolution and toner usage.
Use the following procedure to change print-quality settings:
1.
Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for
instructions.
2.
On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers),
select the print quality setting you want to use. The following options are available:
●
ProRes 1200: This setting provides fine-line detail at 1200 x 1200 dpi.
●
FastRes 1200: This setting provides 1200 dpi effective output quality.
●
600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology
(REt) for improved text.
●
EconoMode: Text is printed with less toner. This setting is useful when you are printing drafts.
You can turn on this option independently of other print-quality settings. See EconoMode
on page 62 for more information.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer
Properties (driver) online Help for information about availability of features for that driver.
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Print-quality settings
31
Manual two-sided printing
To manually print on both sides of the paper, you must run the paper through the printer twice. You can
print using either of these options:
●
Top output bin
●
Straight-through output door (for heavy media or media that curls)
NOTE: Manual two-sided printing can cause the printer to become dirty, reducing print quality.
See Clean the printer on page 48 for instructions if the printer becomes dirty.
Manual two-sided printing using the top output bin
The following sections provide instructions for the different operating systems.
Microsoft Windows
32
1.
Close the straight-through output door.
2.
Print side one of the document using tray 1.
3.
After side one has printed, remove the remaining paper from tray 1 and set it aside until after you
finish the manual two-sided print job.
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4.
Gather the printed pages, and straighten the stack.
i n
v
e
n
t
5.
Return the stack to tray 1 with the printed side down and the top edge toward the printer.
6.
Press the Go button to print side two.
Mac OS X
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1.
Close the straight-through output door.
2.
If Manual Duplex does not appear as a printer option, perform the following steps:
a.
Verify that HP Manual Duplex & Booklet (Classic) was selected when the software driver
was installed with the Custom Install option.
b.
Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing
arrow changes to a down-facing arrow, and the HP Manual Duplex & Booklet feature displays.
c.
Select Print Time Filters, select HP Manual Duplex & Booklet, and click Save Settings.
d.
Select Manual Duplex, and select Print on Both Sides.
3.
Print the document.
4.
After side one has printed, remove the remaining paper from tray 1 and set it aside until after you
finish the manual two-sided print job.
5.
Gather the printed pages, and straighten the stack.
6.
Return the stack to tray 1 with the printed side down and the top edge toward the printer.
7.
Press the Go button on the control panel to print side two.
Manual two-sided printing
33
Manual two-sided printing using the straight-through output door
The following provides instructions for the different operating systems.
Microsoft Windows
1.
Open the straight-through output door.
2.
Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 for instructions.
3.
On the Finishing tab, select the Correct Order for Straight Paper Path check box.
NOTE: Not all printer features are available in all drivers or operating systems. See the
printer Properties (driver) online Help for information about availability of features for that
driver.
4.
On the Finishing tab, select the Print On Both Sides (Manually) check box.
NOTE: If the Print On Both Sides (Manually) option does not appear, the option may be
disabled. Go to the printer Properties, select the Device Settings tab, and select Enable
from the Allow Manual Duplex drop-down list to enable the option.
34
5.
Click OK.
6.
Print side one of the document from tray 1.
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7.
Gather the printed pages, and straighten the stack.
8.
Return the stack to tray 1 with the printed side facing down and the top edge toward the printer.
9.
Press the Go button to print side two.
Mac OS X
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1.
Open the straight-through output door.
2.
If Manual Duplex does not appear as a printer option, perform the following steps:
a.
Verify that HP Manual Duplex & Booklet (Classic) was selected when the software driver
was installed with the Custom Install option.
b.
Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing
arrow changes to a down-facing arrow, and the HP Manual Duplex & Booklet feature displays.
c.
Select Print Time Filters, select HP Manual Duplex & Booklet, and click Save Settings.
d.
Select Manual Duplex, and select Print on Both Sides.
e.
Select Alternate output bin is open (straight through paper path).
Manual two-sided printing
35
36
3.
Print side one of the document from tray 1.
4.
Gather the printed pages, and straighten the stack.
5.
Return the stack to tray 2 with the printed side down and the top edge toward the printer.
6.
Press the Go button to print side two.
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Print multiple pages on a single sheet of paper (N-up
printing)
Use N-Up printing to place multiple document pages on a single printed page.
1.
Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for
instructions.
2.
On the Finishing tab (the Layout tab for some Mac drivers), select the desired number of pages
per sheet.
NOTE: Not all printer features are available in all drivers or operating systems. See the
printer Properties (driver) online Help for information about availability of features for that
driver.
3.
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If desired, use the check box for page borders and the pull-down menu to specify the order of pages
printed on the sheet.
Print multiple pages on a single sheet of paper (N-up printing)
37
Print booklets
You can print booklets on letter, legal, or A4 paper.
NOTE: This feature is not available for all Macintosh OS X versions.
1.
Load paper in tray 1.
2.
Close the straight-through output door.
3.
Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 for instructions.
4.
On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), click to clear the Correct
Order for Straight Paper Path check box.
5.
Select the Print On Both Sides check box.
6.
Select Left Edge Binding or Right Edge Binding from the Booklet Layout drop-down list.
7.
Set the number of pages per sheet to 2.
8.
Click OK.
9.
Print the document.
10. Fold and staple the pages.
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Print watermarks
You can use the watermark option to print text "underneath" (in the background) of an existing document.
For example, you might want to have large gray letters reading Draft or Confidential printed diagonally
across the first page or all of the pages of a document.
1.
Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for
instructions.
2.
On the Effects tab (the Watermark/Overlay tab for some Mac drivers), select the watermark you
want to use.
NOTE: Not all printer features are available in all drivers or operating systems. See the
printer Properties (driver) online Help for information about availability of features for that
driver.
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Print watermarks
39
Cancel a print job
You can cancel a print job from the following locations:
●
Printer control panel: To cancel the print job, press and release the Cancel button on the printer
control panel.
●
Software application: Typically, a dialog box appears briefly on your screen, allowing you to
cancel the print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there. To go to the Printer screen in Windows 98 SE, Me, 2000, or XP, click Start,
click Settings, and then click Printers; or click Start and then click Printers and Faxes. Doubleclick the printer icon to open the window. Select your print job and click Delete.
●
Desktop print queue (Mac OS): For Mac OS X, open Print Center (or Printer Setup Utility
in V10.3.9), double-click the printer name, select the print job, and click Delete.
●
Embedded Web server: Open the printer's embedded Web server page, and click Cancel Job.
See Embedded Web server (network model only) on page 43 for more information.
If the status lights on the control panel continue to blink after you cancel a print job, the computer is still
sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes
sending data. The printer will return to the Ready state.
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8
Managing and maintenance
This chapter provides information on the following topics:
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●
Printer information pages
●
Embedded Web server (network model only)
●
Replace the print cartridge
●
Redistribute toner
●
Clean the printer
●
Clean the pickup roller (tray 1)
●
Clean the pickup roller (tray 2)
●
EconoMode
41
Printer information pages
You can print the following information pages.
Demo page
The Demo page contains examples of text and graphics. To print a Demo page, do one of the following:
●
Press the Go button when the printer Ready light is on and no other jobs are printing.
●
Select it from the Print Information Pages drop-down list on the Services tab in Printer
Preferences.
Configuration page
The Configuration page lists current settings and properties of the printer. It also contains a status log
report. To print a configuration page, do one of the following:
●
Press and hold the Go button for 5 seconds when the printer Ready light is on and no other jobs
are printing.
●
Select it from the Print Information Pages drop-down list on the Services tab in Printer
Preferences.
Supplies Status page
You can print the Supplies Status page by selecting it from the Print Information Pages drop-down list
on the Services tab in Printer Preferences. The Supplies Status page provides the following
information:
42
●
The estimated number of pages remaining on the print cartridge
●
The number of pages and print jobs that have been processed
●
Ordering and recycling information
Chapter 8 Managing and maintenance
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Embedded Web server (network model only)
The embedded Web server allows you to view printer and network status and to manage printing
functions from your computer instead of from the printer control panel. Below are examples of what you
can do using the embedded Web server:
●
View device status information
●
Determine the remaining life on all supplies and order new ones
●
Set the size and type of media loaded in each tray
●
View and change tray configurations
●
View and change the printer default configuration settings
●
View and change network configuration
●
You do not need to install any software on the computer. You only need to use one of these
supported Web browsers:
●
Internet Explorer 6.0 (and later)
●
Netscape Navigator 7.0 (and later)
●
Firefox 1.0 (and later)
●
Mozilla 1.6 (and later)
●
Opera 7.0 (and later)
●
Safari 1.2 (and later)
●
Konqueror 3.2 (and later)
The embedded Web server works when the printer is connected to an TCP/IP-based network. The
embedded Web server does not support IPX-based connections or direct USB connections.
NOTE: You do not have to have Internet access to open and use the embedded Web server.
However, if you click a link on any of the pages, you must have Internet access in order to go to
the site associated with the link.
Open the embedded Web server
To open the embedded Web server, type the IP address or hostname of the printer in the address field
of a supported Web browser. To find the IP address, print a Configuration page at the printer by pressing
and holding the Go button for 5 seconds when the Ready light is on and no other jobs are printing.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
The embedded Web server has three tabs that contain settings and information about the printer: the
Information tab, the Settings tab, and the Networking tab.
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Embedded Web server (network model only)
43
Information tab
The Status pages group consists of the following pages.
●
Device Status. This page displays the status of the printer and HP supplies.
●
Device Configuration. This page shows the information found on the printer Configuration
page.
●
Supplies Status. This page shows the status of HP supplies and provides supplies part numbers.
To order new supplies, click Order Supplies in the upper-right part of the window.
●
Network Summary. This page shows the information found on the printer Network Summary page.
Settings tab
This tab allows you to configure the printer from your computer. If this printer is networked, always
consult with the printer administrator before changing settings on this tab.
The Settings tab contains the following pages:
●
Paper Handling. View and change the settings for the printer's input tray.
●
Printing. View and change the default printer job settings.
Networking tab
This tab allows the network administrator to control network-related settings for the printer when it is
connected to an IP-based network.
Links
Links are located in the upper-right part of the Status pages. You must have Internet access in order to
use any of these links. If you use a dial-up connection and did not connect when you first opened the
embedded Web server, you must connect before you can visit these Web sites. Connecting might
require that you close the embedded Web server and reopen it.
44
●
Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine
HP supplies from HP or a reseller of your choice.
●
Product Support. Connects to the support site for the HP LaserJet P2010 Series printer. You can
search for help regarding general topics.
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Replace the print cartridge
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1.
Press the print-cartridge-door button, and then remove the print cartridge from the printer. For
recycling information, see the inside of the print-cartridge box.
2.
Remove the new print cartridge from the packaging.
3.
Bend the tab on the left side of the cartridge to break it loose.
4.
Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box to
return for recycling.
Replace the print cartridge
45
5.
Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing
in cold water. Hot water sets toner into the fabric.
6.
Insert the print cartridge in the printer and close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing
in cold water. Hot water sets toner into the fabric.
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Redistribute toner
When toner is low, faded or light areas appear on the printed page. You might be able to temporarily
improve print quality by redistributing the toner.
1.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
2.
To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing
in cold water. Hot water sets toner into the fabric.
3.
Reinsert the print cartridge into the printer, and close the print cartridge door.
If the print is still light, install a new print cartridge. See Replace the print cartridge on page 45 for
instructions.
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Redistribute toner
47
Clean the printer
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION:
Do not use ammonia-based cleaners on or around the printer.
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams.
To correct and prevent these types of problems, you can clean the print cartridge area and the printer
media path.
Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of your printed sheets.
WARNING! Before cleaning the printer, turn the printer off by unplugging the power cord, and
wait for the printer to cool.
1.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can
damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a
piece of paper.
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2.
With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.
3.
Replace the print cartridge, and close the print-cartridge door.
4.
Plug the printer in to turn it back on.
5.
Verify printer functionality by printing a demo page. To print a demo page, press the Go button
when the Ready light is on and no other jobs are printing.
Clean the printer media path
If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process
uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper.
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Clean the printer
49
NOTE: For best results use a sheet of transparency. If you do not have any transparencies,
you can use copier grade media (70 to 90 g/m2 (18 to 24 lb.)) with a smooth surface.
1.
Make sure that the printer is idle and the Ready light is on.
2.
Load the transparency in tray 1.
3.
Print a cleaning page. Open the printer Properties screen (or Printing Preferences screen in
Windows 2000 and XP) and select the cleaning page.
NOTE: The cleaning process takes approximately 2 minutes. The cleaning page will stop
periodically during the cleaning process. Do not turn the printer off until the cleaning process has
finished. You might need to repeat the cleaning process several times to thoroughly clean the
printer.
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Clean the pickup roller (tray 1)
If you want to clean the pickup roller for tray 1, follow these instructions:
1.
Unplug the power cord from the printer, and allow the printer to cool.
2.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can
damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a
piece of paper.
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Clean the pickup roller (tray 1)
51
52
3.
Remove the pickup roller cover.
4.
Press the two black retaining tabs outward until the pickup roller is released from its seat.
5.
Remove the pickup roller from the printer.
Chapter 8 Managing and maintenance
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6.
Dab a lint-free cloth in water, and scrub the roller.
NOTE: Do not touch the surface of the roller with bare fingers.
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7.
Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
8.
Allow the pickup roller to dry completely.
9.
Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then press
the pickup roller into the pickup roller seat until the retaining tabs click.
Clean the pickup roller (tray 1)
53
10. Replace the pickup roller cover.
11. Reinstall the print cartridge, and close the print-cartridge door.
12. Plug the printer in to turn it back on.
13. Verify printer functionality by printing a demo page. To print a demo page, press the Go button
when the Ready light is on and no other jobs are printing.
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Clean the pickup roller (tray 2)
If you want to clean the pickup roller for tray 2, follow these instructions:
1.
Unplug the power cord from the printer, and allow the printer to cool.
2.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can
damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a
piece of paper.
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Clean the pickup roller (tray 2)
55
56
3.
Remove tray 2.
4.
Place the printer on the work surface with the front of the printer facing up.
Chapter 8 Managing and maintenance
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5.
Pull the white tabs outward, and rotate the tabs up.
6.
Slide the right tab to the right, and leave the tab in this position throughout the procedure.
Clean the pickup roller (tray 2)
57
58
7.
Slide the pickup roller assembly to the right, and remove the left end cap.
8.
Remove the pickup roller.
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9.
Dab a lint-free cloth in water, and scrub the roller.
NOTE: Do not touch the surface of the roller with bare fingers.
10. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
11. Allow the pickup roller to dry completely.
12. Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side that
has the notches in the shaft) into the right slot (2).
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Clean the pickup roller (tray 2)
59
13. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab
downward into position.
14. Rotate the shaft until the notches engage and the shaft clicks into place.
15. Push the right tab to the left, and rotate the tab downward into position.
16. Place the printer on the work surface with the top of the printer facing up.
17. Close the automatic two-sided path door.
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18. Reinstall the print cartridge, and close the print-cartridge door.
19. Plug the printer in to turn it back on.
20. Verify printer functionality by printing a demo page. To print a demo page, press the Go button
when the Ready light is on and no other jobs are printing.
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Clean the pickup roller (tray 2)
61
EconoMode
EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may
extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print
quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, it is possible
that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to
degrade under these circumstances, you must install a new print cartridge, even if toner supply remains
in the cartridge.
1.
To use EconoMode, open the printer Properties (or Printing Preferences in Windows 2000 and XP).
See Configure the Windows printer driver on page 13 or Configure the Macintosh printer driver
on page 16 for instructions.
2.
On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers),
select the EconoMode checkbox.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer
Properties (driver) online Help for information about availability of features for that driver.
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9
Problem solving
This chapter provides information on the following topics:
ENWW
●
Finding the solution
●
Status-light patterns
●
Common Macintosh problems
●
Media problem solving
●
Printed page is different than what appeared on screen
●
Printer software problems
●
Improve print quality
●
Clear jams
●
Network-setup problem-solving
63
Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
●
Is the printer plugged into a power outlet that is known to work?
●
Is the on/off switch in the on position?
●
Is the print cartridge properly installed? See Replace the print cartridge on page 45.
●
Is paper properly loaded in the input tray? See Load media on page 24.
Yes
If you answered yes to the questions above, go to Step 2: Is
the Ready light on? on page 64.
No
If the printer will not turn on, Contact HP support
on page 66.
Step 2: Is the Ready light on?
Verify that the Ready light (1) is illuminated on the control panel.
Yes
Go to Step 3: Can you print a demo page? on page 65.
No
If the control panel lights do not look like the picture above,
see Status-light patterns on page 67.
If you are unable to resolve the problem, Contact
HP support on page 66.
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Step 3: Can you print a demo page?
Press the Go button when the device Ready light is on and no other jobs are printing to print a demo
page.
Yes
If the demo page printed, go to Step 4: Is the print quality
acceptable? on page 65.
No
If no paper came out, see Media problem solving
on page 77.
If you are unable to resolve the problem, Contact
HP support on page 66.
Step 4: Is the print quality acceptable?
Yes
If the print quality is acceptable, go to Step 5: Is the printer
communicating with the computer? on page 65.
No
If the print quality is poor, see Improve print quality
on page 82.
Verify that the print settings are correct for the media you are
using. See Media type and tray loading on page 28 for
information about adjusting the settings for various types of
media.
If you are unable to resolve the problem, Contact
HP support on page 66.
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes
If the document prints, go to Step 6: Does the printed page look
like you expected? on page 65.
No
If the document does not print, see Printer software
problems on page 81.
If you are using a Macintosh computer, see Common
Macintosh problems on page 74.
If you are unable to resolve the problem, Contact
HP support on page 66.
Step 6: Does the printed page look like you expected?
Yes
The problem should be resolved. If it is not resolved, Contact
HP support on page 66.
No
See Printed page is different than what appeared on screen
on page 79.
If you are unable to resolve the problem, Contact
HP support on page 66.
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Finding the solution
65
Contact HP support
66
●
In the United States, see http://www.hp.com/go/support/ljP2010series for support.
●
In other locations, see http://www.hp.com/.
Chapter 9 Problem solving
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Status-light patterns
Table 9-1 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Table 9-2 Control-panel light messages
Light status
State of the printer
Action
Initialization/Startup
During the Initialization, Reconfiguration,
and Job Cancel processes, pressing
While in the Startup state, the Go, Ready, buttons has no effect.
and Attention lights cycle (at the rate of
500 ms) one after another.
Reconfiguration Initialization
During the printer start up, you can
request special initialization sequences
that reconfigure the printer. When one of
the sequences is requested, such as cold
reset, the lights cycle as in the
Initialization/Startup state.
Job Cancel
After the cancellation process has been
completed, the printer returns to the
Ready state.
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Status-light patterns
67
Table 9-2 Control-panel light messages (continued)
Light status
State of the printer
Action
Ready
To print a Configuration page, press and
hold the Go button for 5 seconds while
the device Ready light is on and no other
jobs are printing.
The printer is ready with no job activity.
Processing Data
To cancel the current job, press the
Cancel button.
The printer is processing or receiving
data.
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Table 9-2 Control-panel light messages (continued)
Light status
State of the printer
Action
Manual Feed or Continuable Error
To recover from the error and print
whatever data is possible, press the Go
This state can be reached in the following button.
circumstances:
If the recovery is successful, the printer
Manual feed
●
goes to the Processing Data state and
completes the job.
General continuable error
●
If the recovery is unsuccessful, the
Memory configuration error
●
printer returns to the Continuable Error
state.
Personality/Job related error
●
Attention
Close the print-cartridge door.
The print-cartridge door is open.
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Status-light patterns
69
Table 9-2 Control-panel light messages (continued)
Light status
State of the printer
Action
Fatal Error
●
Turn off the printer, wait 10
seconds, and turn on the printer.
●
If you are unable to resolve the
problem, Contact HP support
on page 66.
Accessory Error
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Chapter 9 Problem solving
To display additional error information,
press the Go button. The light pattern
changes. For more information about the
light pattern now displayed, see Table
9-3 Accessory error indicators
on page 73. When you release the Go
button, the printer returns to the initial
Accessory Error state.
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Table 9-2 Control-panel light messages (continued)
Light status
State of the printer
Action
Toner Low
Order a new print cartridge and have it
ready. See Supplies and accessories
table on page 97.
The Go, Ready, and Attention lights act
independently of the Toner Low state.
Toner Missing
Reinsert the print cartridge in the printer.
The print cartridge has been removed
from the printer.
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Status-light patterns
71
Table 9-2 Control-panel light messages (continued)
Light status
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Chapter 9 Problem solving
State of the printer
Action
Jam
Clear the jam. See Clear jams
on page 86.
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Table 9-2 Control-panel light messages (continued)
Light status
State of the printer
Action
Paper Out
Load paper or other media.
Paper Mount
Load acceptable paper or other media.
See Print Media on page 19.
The loaded paper or other media is not
supported.
Press the Go button to override the
condition.
Table 9-3 Accessory error indicators
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Accessory error
Attention light
Ready light
Go light
DIMM slot incompatible error
Off
Off
On
Status-light patterns
73
Common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 9-4 Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the Getting Started Guide for instructions.
The PostScript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the Getting Started
Guide for instructions.
The printer name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer
Setup Utility.
Cause
Solution
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Rendezvous or Bonjour is
selected, depending on the type of connection that exists between
the printer and the computer.
The wrong printer name, IP address, or Rendezvous or Bonjour host
name is being used.
Print a configuration page to check the printer name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host name on the configuration page
matches the printer name, IP address, or Rendezvous or Bonjour
host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the Getting Started Guide for instructions.
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Table 9-4 Problems with Mac OS X (continued)
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The PostScript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the Getting Started
Guide for instructions.
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start Jobs.
The wrong printer name or IP address is being used. Another printer Print a configuration page to check the printer name, IP address, or
with the same or similar name, IP address, or Rendezvous or Bonjour Rendezvous or Bonjour host name. Verify that the name, IP address,
host name might have received your print job.
or Rendezvous or Bonjour host name on the configuration page
matches the printer name, IP address, or Rendezvous or Bonjour
host name in the Print Center or Printer Setup Utility.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X v10.2
or later.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
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●
Check that the printer is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB cable.
Common Macintosh problems
75
Table 9-4 Problems with Mac OS X (continued)
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE:
hub.
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Chapter 9 Problem solving
The iMac keyboard is a nonpowered USB
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Media problem solving
The following problems with media cause print-quality deviations, jamming, or damage to the printer.
Problem
Cause
Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, with 4 to 6% moisture
content.
Dropouts, jamming, or curl
The paper has been stored incorrectly.
Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
Open the rear output bin, or use longgrain paper.
The paper varies from side-to-side.
Turn the paper over.
Jamming, damage to printer
The paper has cutouts or perforations.
Use paper that is free of cutouts or
perforations.
Problems with feeding
The paper has ragged edges.
Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side.
Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot.
Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Print is skewed (crooked).
The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
More than one sheet feeds at one time.
The media tray might be overloaded.
Remove some of the media from the tray.
See Load media on page 24.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
The printer might be in manual-feed
mode.
Verify that the printer is not in manual
feed mode and print your job again.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See
HP Customer Care on page 105 or the
support flyer that came in the box.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a length
that is greater than the media size.
Adjust the paper-length adjustment
control to the correct length.
The automatic two-sided printing mediasize selector is not set to the correct page
size.
Push in the media selector for letter/
legal-size media. Pull out the media-size
selector for A4–size media. See Identify
product parts on page 3 for the location
Excessive curl
The printer does not pull media from the
media input tray.
The printer does not pull media from
media input tray when using the
automatic two-sided printing feature.
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Open the rear output bin, or use longgrain paper.
Media problem solving
77
Problem
Cause
Solution
of the automatic two-sided printing
media-size selector.
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Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●
Garbled, incorrect, or incomplete text on page 79
●
Missing graphics or text, or blank pages on page 79
●
Page format is different than on another HP LaserJet printer on page 80
●
Graphics quality on page 80
Garbled, incorrect, or incomplete text
●
The wrong printer driver might have been selected when the software was installed. Make sure
that the correct print driver is selected in the printer Properties.
●
If a specific file prints garbled text, there might be a problem with that specific file. If a specific
application prints garbled text, there might be a problem with that application. Make sure that the
appropriate printer driver is selected.
●
There might be a problem with your software application. Try printing from another software
application.
●
The USB cable might be loose or defective. Try the following:
●
Disconnect the cable and reconnect it at both ends.
●
Try printing a job that you know works.
●
If possible, attach the cable and printer to another computer, and try printing a job that you
know works.
●
Try using a new USB 2.0 cable that is 3 m (10 ft) or less. See Supplies and accessories
table on page 97.
●
Turn off the printer and the computer. Remove the USB cable, and inspect both ends of the
cable for damage. Reconnect the cable, making sure that the connections are tight. Make
sure that the printer is directly connected to the computer. Remove any switchboxes, tape
backup drives, security keys, or any other devices that are attached between the USB port
on the computer and the printer. These devices can sometimes interfere with communication
between the computer and the printer. Restart the printer and the computer.
Missing graphics or text, or blank pages
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●
Make sure that your file does not contain blank pages.
●
The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab
on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge.
See Replace the print cartridge on page 45 for instructions. To check the printer, print a demo page
by pressing the Go button when the Ready light is on and no other jobs are printing.
●
The graphic settings in the printer Properties might not be correct for the type of job that you are
printing. Try a different graphic setting in the printer Properties. See Configure the Windows printer
driver on page 13 or Configure the Macintosh printer driver on page 16 for more information.
●
Clean the printer, particularly the contacts between the print cartridge and the power supply.
Printed page is different than what appeared on screen
79
Page format is different than on another HP LaserJet printer
If you used an older or different HP LaserJet printer driver (printer software) to create the document, or
if the printer Properties settings in the software are different, the page format might change when you
try to print using your new printer driver or settings. To help eliminate this problem, try the following:
●
Create documents and print them using the same printer driver (printer software) and printer
Properties settings regardless of which HP LaserJet printer you use to print them.
●
Change the resolution, paper size, font settings, and other settings. See Configure the Windows
printer driver on page 13 or Configure the Macintosh printer driver on page 16 for more information.
Graphics quality
The graphics settings might be unsuitable for your print job. Check the graphic settings, such as
resolution, in the printer Properties and adjust them as necessary. See Configure the Windows printer
driver on page 13 or Configure the Macintosh printer driver on page 16 for more information.
NOTE: Some resolution may be lost when converting from one graphics format to another.
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Printer software problems
Table 9-5 Printer software problems
Problem
Solution
The printer icon is not visible in the Printer folder
●
Reinstall the printer software. In the Windows task bar,
click Start, click Programs, click HP, click your printer,
and then click Uninstall. Install the printer software from
the CD-ROM.
NOTE: Close any applications that are
running. To close an application that has an icon
in the system tray, right-click the icon, and
select Close or Disable.
An error message was displayed during the software
installation
●
Try plugging the USB cable into a different USB port on
the PC.
●
Reinstall the printer software. In the Windows task bar,
click Start, click Programs, click HP, click your printer,
and then click Uninstall. Install the printer software from
the CD-ROM.
NOTE: Close any applications that are
running. To close an application that has an icon
in the task bar, right-click the icon, and select
Close or Disable.
The printer is in Ready mode, but nothing prints
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●
Check the amount of free space on the drive where you
are installing the printer software. If necessary, free up as
much space as you can, and reinstall the printer software.
●
If necessary, run the Disk Defragmenter, and reinstall the
printer software.
●
Print a Configuration page from the control panel of the
printer, and verify the printer functionality.
●
Verify that all of the cables are properly seated and within
specifications. This includes the USB, network, and
power cables. Try a new cable.
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81
Improve print quality
This section provides information about identifying and correcting print defects.
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service
representative.
Light print or faded
●
The print cartridge is nearing end of life.
●
The media might not meet Hewlett-Packard's media
specifications (for example, the media is too moist or too
rough).
●
If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the
print density, and disable EconoMode in the printer
Properties.
●
The media might not meet Hewlett-Packard's media
specifications (for example, the media is too moist or too
rough).
●
The printer might need to be cleaned.
●
A single sheet of media might be defective. Try reprinting
the job.
●
The media moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.
●
The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.
●
The print cartridge might be defective.
Toner specks
Dropouts
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Vertical lines
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge.
Gray background
●
Make sure that tray 1 is in place.
●
Change the media to a lighter basis weight.
●
Check the printer's environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
●
Install a new HP print cartridge.
●
If toner smears appear on the leading edge of the media,
the media guides might be dirty. Wipe the media guides
with a dry, lint-free cloth.
●
Check the media type and quality.
●
Try installing a new HP print cartridge.
●
The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.
●
Clean the inside of the printer.
●
Check the media type and quality.
●
Try installing a new HP print cartridge.
●
In your printer driver, make sure the appropriate media
type is selected.
●
Plug the printer directly into an AC outlet instead of into a
power strip.
Toner smear
Loose toner
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Vertical repetitive defects
●
The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
HP print cartridge.
●
The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably
correct itself after a few more printed pages.
●
In your printer driver, make sure the appropriate media
type is selected.
●
If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media.
●
If characters are improperly formed, producing a wavy
effect, the printer might need service. Print a configuration
page. If the characters are improperly formed, contact an
HP-authorized dealer or service representative.
●
Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack.
●
The input bin might be too full.
●
Check the media type and quality.
●
Check the media type and quality. Both high temperature
and high humidity cause media to curl.
●
The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
●
Open the straight-through output door and try printing
straight through.
●
The fuser temperature might be too high. In your printer
driver, make sure the appropriate media type is selected.
If the problem persists, select a media type that uses a
Misformed characters
Page skew
Curl or wave
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lower fuser temperature, such as transparencies or light
media.
Wrinkles or creases
●
Make sure that media is loaded properly.
●
Check the media type and quality.
●
Open the straight-through output door and try printing
straight through.
●
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
●
For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the
envelope, and try printing again.
●
If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A
small amount of toner scatter is normal for laser printing.)
Try a different media type.
●
Turn over the stack of media in the tray.
●
Use media that is designed for laser printers.
Toner scatter outline
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Improve print quality
85
Clear jams
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in
the software and the printer control panel lights. See Status-light patterns on page 67 for more
information.
The following are some of the causes of media jams:
●
The input trays are loaded improperly or too full. See Load media on page 24 for more information.
NOTE: When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.
●
The media does not meet HP specifications. See Supported paper and print media sizes
on page 21 for more information.
●
The printer might need to be cleaned to remove paper dust and other particles from the paper path.
See Clean the printer on page 48 for instructions.
There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.
CAUTION: Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.
CAUTION: Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects is not covered by the warranty.
Print-cartridge area
To clear a jam in the print-cartridge area, perform the following steps:
1.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
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2.
Open the straight-through output door.
3.
Pull down the green pressure-release levers.
4.
With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
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87
5.
Replace the print cartridge, and close the print-cartridge door.
Input trays
To clear a jam in the input trays, perform the following steps:
88
1.
Open the straight-through output door.
2.
Pull down the green pressure-release levers.
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3.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
4.
With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
5.
Insert the print cartridge in the printer and close the print-cartridge door.
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6.
Open tray 2.
7.
With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
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8.
If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the
upper media guide. Carefully pull the media up and out of the printer.
9.
Close tray 2.
Output bin
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully
pull it free from the printer.
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Straight-through output path
To clear a jam in the straight-through output path, perform the following steps:
92
1.
Open the straight-through output door.
2.
Pull down the green pressure-release levers.
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3.
With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
NOTE: If you cannot grasp the media with your hands, perform the procedure in Printcartridge area on page 86.
4.
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Close the straight-through output door.
Clear jams
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Network-setup problem-solving
If the computer cannot discover the networked device, perform the following steps:
1.
2.
3.
4.
Check the cables to ensure that they are properly connected. Check all of the following connections:
●
Power cables
●
Cables between the device and the hub or switch
●
Cables between the hub or switch and the computer
●
Cables to and from the modem or Internet connection, if applicable
Verify that the computer's network connections are working properly (Windows only):
●
On the Windows desktop, double-click My Network Places or Network Neighborhood.
●
Click the Entire Network link.
●
Click the Entire Contents link.
●
Double-click one of the network icons, and make sure that some devices are listed.
Verify that the network connection is active:
●
Check the network light on the network (RJ-45) connector on the back of the device.
●
If one of the lights is on solid, the device is connected to the network.
●
If both network lights are off, check the cable connections from the device to the gateway,
switch, or hub to ensure that the connections are secure.
●
If the connections are secure, turn off the power to the device for at least 10 seconds, and
then turn on the power to the device.
Print a Configuration page. See Configuration page on page 42.
●
On the Configuration page, see if a non-zero IP address is assigned to the device.
●
If the Configuration page does not have a valid, non-zero IP address, reset the HP internal
network port to the factory defaults by turning the printer off and then pressing and holding
the Go and Cancel buttons at the same time for ten seconds while powering the printer back
on.
After the Attention, Ready, and Go lights finish cycling, the device returns to a Ready state
and the reset is complete.
94
●
Two minutes after the device reaches the Ready state, print another Configuration page, and
check to see if a valid IP address is assigned to the device.
●
If the IP address is still zeros, contact HP support. See HP Customer Care on page 105.
Chapter 9 Problem solving
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A
Accessory/Consumable addendum
This appendix provides information on the following topics:
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●
Order parts, accessories, and supplies
●
Supplies and accessories table
●
10/100 networking print servers
●
HP print cartridges
95
Order parts, accessories, and supplies
●
Order directly from HP
●
Order through service or support providers
●
Order directly through the embedded Web server
Order directly from HP
You can obtain the following directly from HP:
●
Replacement parts. To order replacement parts in the U.S. see http://www.hp.com/buy/parts.
Outside the United States, order parts by contacting your local authorized HP service center.
●
Supplies and accessories. To order supplies in the U.S., see http://www.hp.com/go/ljsupplies.
To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html. To order accessories,
see http://www.hp.com/go/support/ljP2010series.
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
Order directly through the embedded Web server
96
1.
In the Web browser on the computer, type the IP address for the MFP. The MFP status window
appears.
2.
In the Other links area, double-click Order Supplies. This provides a URL from which to purchase
consumables. Supplies information with part numbers and MFP information is provided.
3.
Select the part numbers that you want to order and follow the instructions on the screen.
Appendix A Accessory/Consumable addendum
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Supplies and accessories table
You can increase the printer's capabilities with optional accessories and supplies. Use accessories and
supplies specifically designed for the product to ensure optimum performance.
Table A-1 Ordering information
Item
Print cartridges for the product Smart print cartridges
Description or use
Order number
Replacement print cartridges
for the product.
Q7553A (3,000-page
cartridge)
Q7553X (7,000-page
cartridge)
Supplementary
documentation
Replacement parts
Accessories
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HP LaserJet family print
media guide
A guide to using paper and
other print media with
HP LaserJet printers.
5963-7863
Media pickup roller (for tray 1)
Picks media from tray 1 and
advances it through the
printer.
CB366-67901
Media pickup roller (for tray 2)
Picks media from tray 2 and
advances it through the
printer.
CB366-67902
250-sheet paper tray (tray 3)
Provides an additional 250sheet input tray.
Q5931A
NOTE: This
document can be
downloaded from
http://www.hp.com/
support/
ljpaperguide/.
Supplies and accessories table
97
10/100 networking print servers
Table A-2 HP LaserJet P2010 Series printer
Item and description
Order number
HP Jetdirect en3700 fast Ethernet print server
J7942A
HP Jetdirect en2400 802.11g wireless external print server (full
featured, USB port)
J7951A
HP Jetdirect 175x fast-Ethernet external print server (value
line, USB port)
J6035C
Must be Version C or later.
98
Appendix A Accessory/Consumable addendum
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HP print cartridges
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled,
or remanufactured. Service or repair that is required as a result of using non-HP print cartridges will not
be covered under the printer warranty.
NOTE: The warranty does not apply to defects resulting from software, interfacing, or parts not
supplied by Hewlett-Packard.
Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it, and minimize exposure
to light.
Print cartridge life expectancy
The average cartridge yield is 3000 pages in accordance with ISO/IEC 19752. Actual cartridge yield
depends on specific use.
Saving toner
EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may
extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print
quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, it is possible
that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to
degrade under these circumstances, you must install a new print cartridge, even if there is toner supply
remaining in the cartridge. See EconoMode on page 62 for more information.
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HP print cartridges
99
100 Appendix A Accessory/Consumable addendum
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B
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Service and support
101
Hewlett-Packard limited warranty statement
HP PRODUCT
DURATION OF LIMITED WARRANTY
HP LaserJet P2010 Series printers
One year from date of purchase
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site preparation
or maintenance.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW,
THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of
an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state to state, or
province to province.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
102 Appendix B Service and support
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Limited warranty for print cartridges and image drums
This HP Print Cartridge is warranted to be free from defects in materials and workmanship.
This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured
or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
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Limited warranty for print cartridges and image drums 103
Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying Software unless you have a separate
signed agreement with Hewlett-Packard.
License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means
storing, loading, installing, executing, or displaying the Software. You may not modify the Software or
disable any licensing or control features of the Software. If the Software is licensed for "concurrent use,"
you may not allow more than the maximum number of authorized users to Use the Software
concurrently.
Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers.
Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the
Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation
of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the Software for archival
purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You
must reproduce all copyright notices in the original Software on all copies or adaptations. You may not
copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's
prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited
disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information
regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a
necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer,
you must deliver the Software, including any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these License
Terms. Upon termination, you must immediately destroy the Software, together with all copies,
adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in
violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have been
developed entirely at private expense. They are delivered and licensed as "commercial computer
software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or
DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a) (Jun 1987), or
as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency
regulation or contract clause), whichever is applicable. You have only those rights provided for such
Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP
standard software agreement for the product involved.
104 Appendix B Service and support
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HP Customer Care
Online services
For 24-hour access to information by using a modem or Internet connection
World Wide Web: Updated HP product software, product and support information, and printer drivers
in several languages can be obtained from http://www.hp.com/go/support/ljP2010series (The site is in
English.)
Online troubleshooting tools
HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop
computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and
printing problems. The ISPE tools can be accessed from http://instantsupport.hp.com.
Telephone support
Hewlett-Packard provides free telephone support during the warranty period. When you call, you will be
connected to a responsive team that is waiting to help you. For the telephone number for your country/
region, see the flyer that came in the box with the product, or visit http://www.hp.com then click Contact
HP. Before calling HP, have the following information ready: product name and serial number, date of
purchase, and description of the problem.
You can also find support on the Internet at http://www.hp.com/go/support/ljP2010series. Click the
support & drivers block.
Software utilities, drivers, and electronic information
Go to http://www.hp.com/go/support/ljP2010series. (The site is in English, but printer drivers can be
downloaded in several languages.)
You can obtain additional information over the telephone. For telephone numbers, see the flyer that
came in the box with the device.
HP direct ordering for accessories or supplies
Order supplies from the following Web sites:
North America: https://www.hp.com/post-embed/ordersupplies-na
Latin America: https://www.hp.com/post-embed/ordersupplies-la
Europe and Middle East: https://www.hp.com/post-embed/ordersupplies-emea
Asia Pacific countries/regions: https://www.hp.com/post-embed/ordersupplies-ap
Order accessories from http://www.hp.com and click Supplies & Accessories. For more information,
see Supplies and accessories table on page 97.
To order supplies or accessories over the telephone, call the following numbers:
United States: 1-800-538-8787
Canada: 1-800-387-3154
To find the telephone numbers for other countries/regions, see the flyer that came in the box with the
device.
HP service information
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HP Customer Care 105
To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States)
or 1-800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the HP Customer Support telephone
number for your country/region. See the flyer that came in the box with the device.
HP service agreements
Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada).
Out-of-Warranty Service: 1-800-633-3600.
106 Appendix B Service and support
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Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability of these
programs will vary depending upon your location.
HP Care Pack™ Services and Service Agreements
HP has various service and support options that meet a wide range of needs. These options are not
part of the standard warranty. Support services vary by location. For most products HP offers both inwarranty and post-warranty HP Care Pack Services and Service Agreements.
To identify service and support options for this device go to http://www.hpexpress-services.com/
10467a and type the device model number. In North America, Service Agreement information can be
obtained through HP Customer Care. Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-800-268-1221
(Canada). In other countries/regions please contact your country/region specific HP Customer Care
Center. See the inbox flyer or go to http://www.hp.com for the HP Customer Care telephone number in
your country/region.
Extended Service: Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-800-268-1221 (Canada). Or, go
to the HP Supportpack and Carepaq™ Services Web site at http://www.hpexpress-services.com/
10467a.
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Availability of support and service 107
Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
●
If possible, include print samples and 5 to 10 sheets of paper or other media that did not print
correctly.
●
Remove and keep any cables, trays, and optional accessories installed in the printer.
●
Remove and keep the print cartridge.
CAUTION: To prevent damage to the print cartridge, store the print cartridge in its original
packing material, or store it so that it is not exposed to light.
●
If possible, use the original shipping container and packing material. Shipping damage as a result
of inadequate packing is your responsibility. If you have already disposed of the printer's packing
material, contact a local mailing service for information on repacking the printer.
●
Hewlett-Packard recommends that you insure the equipment for shipment.
108 Appendix B Service and support
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C
Printer specifications
This appendix provides information on the following topics:
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●
Physical specifications
●
Electrical specifications
●
Acoustic emissions
●
Environmental specifications
109
Physical specifications
Dimensions
Weight (3,000-page cartridge installed)
110 Appendix C Printer specifications
●
Width: 350 mm (16.8 inches)
●
Depth: 361 mm (14.2 inches)
●
Height: 256 mm (10.0 inches)
HP LaserJet P2010 series: 10.7 kg (23.6 lb)
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Electrical specifications
WARNING! Power requirements are based on the country/region where the printer is sold. Do
not convert operating voltages. Doing so might damage the printer and void the product warranty.
Table C-1 HP LaserJet P2010 Series printers
Power requirements (110)
110-127v (+/-10%), 50/60 Hz (+/-2)
Power requirements (230)
220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)
Power consumption
●
During printing (24 ppm): 410 watts (average)
●
During Ready (Standby)/Sleep*: 7 Watts
* Instant-on fuser technology
Rated current
●
Off: 0 watts
●
4.9 amps at 115 volts
●
2.9 amps at 230 volts
NOTE: Values are based on preliminary data. See www.hp.com for current information.
NOTE: The power reported is the highest value measured for monochrome printing using all
standard voltages.
NOTE: The recovery time from Ready/Sleep mode to the start of printing is less than
10 seconds because of the instant-on fusing.
NOTE: The heat dissipation in Ready mode is 25 BTU/hour.
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Electrical specifications 111
Acoustic emissions
Declared per ISO 9296
Table C-2 HP LaserJet P2010 Series printers
Sound power level
Printing (23 ppm): LWAd = 6.24 Bels A and 62.4 dB (A)
Ready (Sleep): Inaudible
Sound pressure level bystander position
Printing (23 ppm): LpAm = 50 dB (A)
Ready (Sleep): Inaudible
NOTE: Values are based on preliminary data. See http://www.hp.com/go/support/
ljP2010series for current information.
NOTE: Configuration tested: HP LaserJet P2014 base unit, 23 ppm, standard tray, A4 paper,
and simplex continuous print.
Environmental specifications
Operating environment
Storage environment
Printer plugged into an AC outlet:
●
Temperature: 10° C to 32.5° C (50° F to 90.5° F)
●
Humidity: 20 to 80 percent (no condensation)
Printer unplugged from an AC outlet:
●
Temperature: 0° C to 40° C (32° F to 104° F)
●
Humidity: 10 to 80 percent (no condensation)
NOTE: Values are based on preliminary data. See www.hp.com for current information.
112 Appendix C Printer specifications
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D
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Regulatory information
113
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HewlettPackard could void the user's authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC
rules.
114 Appendix D Regulatory information
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Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Power consumption
Power usage drops significantly while in Ready/Sleep mode, which saves natural resources and saves
money without affecting the high performance of this product. To determine the ENERGY STAR®
qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified
products are also listed at:
http://www.hp.com/hpinfo/globalcitizenship/environment/productdesign/ecolabels.html
Toner consumption
Economode uses significantly less toner, which might extend the life of the print cartridge.
Paper use
This product’s manual/optional automatic duplex feature (two-sided printing) and N-up printing (multiple
pages printed on one page) capability can reduce paper usage and the resulting demands on natural
resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet
Partners. Multilingual program information and instructions are included in every new HP LaserJet print
cartridge and supplies package. You help reduce the toll on the environment further when you return
multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not
use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges
or warranty returns. For information about recycling your HP inkjet cartridges please go to
http://www.hp.com/recycle.
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Environmental product stewardship program 115
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (two to eight cartridges)
1.
Package each HP LaserJet print cartridge in its original box and bag.
2.
Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs).
3.
Use a single pre-paid shipping label.
OR
1.
Use your own suitable box, or request a free bulk collection box from the http://www.hp.com/
recycle or 1-800-340-2445 (holds up to eight HP LaserJet print cartridges).
2.
Use a single pre-paid shipping label.
Single returns
1.
Package the HP LaserJet print cartridge in its original bag and box.
2.
Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery
or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off
center, call 1-800-PICKUPS or visit http://www.ups.com. If you are returning via USPS label, give the
package to a U.S. Postal Service carrier or drop off at a U.S.Postal Service Office. For more information,
or to order additional labels or boxes for bulk returns, visit http://www.hp.com/recycle or call
1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to
change without notice.
Non-US returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new printer supply item) or visit
http://www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet
printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.
116 Appendix D Regulatory information
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Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
globalcitizenship/environment.
For more information
To obtain information about these environmental topics:
●
Product environmental profile sheet for this and many related HP products
●
HP’s commitment to the environment
●
HP’s environmental management system
●
HP’s end-of-life product return and recycling program
●
Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
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Environmental product stewardship program 117
Declaration of Conformity statements
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
HP LaserJet P2011/P2012/P2013/P2014 Series
Regulatory Model 3):
BOISB-0602-00
Product Options:
Including: Q5931A — Optional 250–Sheet Input Tray
ALL
Toner Cartridges: Q7553A / Q7553X
conforms to the following Product Specifications:
Safety:
IEC 60950-1:2001 / EN 60950-1:2001 +A11
IEC 60825-1:1993 +A1 +A2/EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
EMC:
CISPR22:1997 / EN55022:1998 Class B1)
EN 61000-3-2:2000
EN 61000-3-3:1995 / A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 73/23/EEC, and
carries the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name
or the product number(s).
Boise, Idaho 83714, USA
July 2007
For Regulatory Topics ONLY, contact:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany, (FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, USA,
(Phone: 208-396-6000)
118 Appendix D Regulatory information
ENWW
Regulatory statements
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and external
covers, the laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those
specified in this user guide could result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques (CEM). »
Korean EMI statement
ENWW
Regulatory statements 119
Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet P2011-, HP LaserJet P2012-, HP LaserJet P2013- ja HP LaserJet P2014 -sarjan
laserkirjoittimet ovat käyttäjän kannalta turvallisia luokan 1 laserlaitteita. Normaalissa
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet P2011-, HP LaserJet P2012-, HP LaserJet P2013- ja HP LaserJet P2014 -sarjan
kirjoittimien sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa
ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota
väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa
lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen
ollessa toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 785-800 nm
Teho 5 mW
Luokan 3B laser
120 Appendix D Regulatory information
ENWW
Index
Symbols/Numerics
10/100 networking and wireless
print servers 98
Customer Care 105
customer support
maintenance agreements 107
A
accessories
ordering 96
accessories, ordering 97
acoustics 112
agreements, maintenance 107
D
Demo page 42
disposal, end-of-life 116
door
print cartridge 3
straight-through output 3
driver
Macintosh, accessing 16
Macintosh, installing 16
Macintosh, problem
solving 74
Windows, accessing 13
Windows, installing 13
duplex (two-sided) printing
manual 32
B
batteries included 116
blank pages 79
booklets 38
button, print-cartridge-door 3
C
cancel a print job 40
cartridges
recycling 115
replace 45
cartridges, print
warranty 103
cleaning
media path 49
pickup roller (tray 1) 51
pickup roller (tray 2) 55
printer 48
clearing jams 86
Configuration page 42
connecting to the network 8
connectivity 7
conserving toner 99
contracts, maintenance 107
control panel
description 5
status-light patterns 67
crooked pages 77
custom paper sizes 22
ENWW
E
EconoMode 62
electrical specifications 111
Embedded Web Server (EWS)
Configuration page 44
device status 44
Information tab 44
Networking tab 44
order supplies 44
overview 14
product support 44
Settings tab 44
supplies status 44
using 43
end-of-life disposal 116
Environmental Product
Stewardship Program 115
environmental specifications 112
errors
software 81
European Union, waste
disposal 117
EWS. See embedded Web server
extended warranty 107
F
FCC compliance 114
features
network model 2
standard 2
feeding problems, solving 77
G
garbled text 79
graphics
missing 79
poor quality 80
H
HP Customer Care 105
HP internal network port 3
HP SupportPack 107
I
improve print quality 82
information pages
Configuration page 42
Demo page 42
Supplies Status page 42
Information tab (embedded Web
server) 44
input tray
loading media 24
tray 1 3
tray 2 3
install
Macintosh software 16
Windows software 13
IP address 74
Index 121
J
jams, clearing 86
Networking tab (embedded Web
server) 44
L
license, software 104
life expectancy, print cartridge 99
light patterns 67
loading media
optional tray 3 24
tray 1 24
tray 2 24
O
on/off switch 3
online customer support 105
operating systems, supported 12
order supplies and
accessories 97
ordering
supplies and accessories 96
output bin
location 3
manual two-sided
printing 32
removing jams in 91
output path, straight-through 25
overview, product 3
M
Macintosh
driver, accessing 16
driver, installing 16
driver, problem solving 74
PPDs 18
problems, solving 74
software 15
USB card, troubleshooting 75
maintenance
agreements 107
manual two-sided printing 32
manual-feed printing 25
material restrictions 116
Material Safety Data Sheet
(MSDS) 117
media
clearing jams 86
load 24
printing manually 25
problem solving 77
supported sizes 21
supported types 28
media path, cleaning 49
mercury-free product 116
missing
graphics 79
text 79
model number 3
multiple pages, printing on a single
sheet of paper 37
N
N-up printing 37
network connections 8
network port, HP internal 3
network-setup problemsolving 94
122 Index
P
pages, skewed 77
paper
custom sizes 22
supported sizes 21
paper input trays
feeding problems, solving
parallel connection 8
parallel port 4
phone numbers
support 105
physical specifications 110
pickup roller (tray 1) 51
pickup roller (tray 2) 55
port, USB location 4
ports, troubleshooting
Macintosh 75
power receptacle 3
power switch 3
PPDs 18
print cartridge
door 3
HP policy on 99
life expectancy 99
ordering 97
redistributing toner 47
storing 99
using HP cartridges 99
print cartridges
recycling 115
77
replace 45
warranty 103
print media
load 24
supported 21
tray load 28
print quality
creases 85
curl 84
dropouts 82
EconoMode 62
gray background 83
improve 82
light or faded print 82
loose toner 83
misformed characters 84
page skew 84
settings 31
toner scatter outline 85
toner smear 83
toner specks 82
vertical lines 83
vertical repetitive defects 84
wave 84
wrinkles 85
print servers 98
print tasks 27
print-cartridge-door button 3
printer
cleaning 48
connections 8
control panel 5
features 2
repacking 108
software problems 81
specifications 109
printer driver
Macintosh 16
Windows 13
printer information pages
Configuration page 42
Demo page 42
Supplies Status page 42
printing
booklets 38
cancel 40
Configuration page 42
Demo page 42
manual feed 25
ENWW
multiple pages on a single sheet
of paper 37
N-up 37
on both sides of the paper
(manual) 32
Supplies Status page 42
watermarks 39
problem solving
contacting HP support 66
demo page 65
finding the solution 64
print quality 65
printed page and
expectations 65
printer setup 64
printer-computer
communication 65
Ready light 64
status-light patterns 67
product
features 2
overview 3
R
recycling
HP printing supplies returns and
environmental program 116
print cartridges 45
redistributing toner 47
regulatory statements
Canadian DOC
regulations 119
declaration of conformity
statements 118
environmental product
stewardship program 115
FCC compliance 114
Korean EMI statement 119
laser statement for
Finland 120
removing a jammed page 86
repacking the printer 108
replace print cartridge 45
replacement parts 97
S
saving toner 99
serial number 4
service
agreements 107
ENWW
settings
print quality 31
Settings tab (embedded Web
server) 44
skewed pages 77
software
accessing Windows driver 13
Macintosh 15
printer drivers, Windows 13
problems 81
software license
agreement 104
supported operating
systems 12
Windows 11
solving
blank pages 79
creases 85
curl 84
dropouts 82
feeding problems 77
garbled text 79
gray background 83
incomplete text 79
light or faded print 82
loose toner 83
Macintosh problems 74
misformed characters 84
missing graphics or text 79
page skew 84
poor graphics quality 80
printed page differs from
onscreen page 79
printer software problems 81
skewed pages 77
toner scatter outline 85
toner smear 83
toner specks 82
vertical lines 83
vertical repetitive defects 84
wave 84
wrinkles 85
special media
guidelines 23
special paper
guidelines 23
specifications
acoustics 112
electrical 111
environmental 112
media 19
physical 110
status-light patterns 67
straight-through output door
straight-through output path
34
supplies
ordering 96
recycling 115
Supplies Status page 42
supplies, ordering 97
support
Customer Care 105
maintenance agreements
supported media 21
supported operating systems
SupportPack, HP 107
switch, power 3
3
25,
107
12
T
technical support
maintenance agreements 107
telephone numbers
support 105
text
garbled 79
missing 79
toner
cartridge. See print cartridge
conserving 99
loose toner 83
low 82
print cartridge door 3
redistributing 47
scatter outline 85
smear 83
specks 82
storing print cartridges 99
tray 1
loading 24
location 3
tray 2
loading 24
location 3
tray 3 24
troubleshooting. See problem
solving
two-sided printing
manual 32
Index 123
U
USB connection 8
USB port
location 4
troubleshooting Macintosh
75
W
warranty
extended 107
license 104
print cartridge 103
product 102
watermarks, printing 39
Web server, embedded 43
Web sites
customer support 105
Material Safety Data Sheet
(MSDS) 117
ordering supplies 96
Windows
driver, accessing 13
driver, installing 13
124 Index
ENWW
© 2007 Hewlett-Packard Development Company, L.P.
www.hp.com
*CB450-90906*
*CB450-90906*
CB450-90906
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