BSNL – Multiplay Motive Client CD – Technician Operations Guide

BSNL – Multiplay Motive Client CD – Technician Operations Guide
BSNL – Multiplay
Motive Client CD – Technician
Operations Guide
Confidential
Table of Contents
Table of Contents................................................................................................................ 2
Introduction. ......................................................................................................................... 3
Plan Your Installation. ................................................................................................. 4
Know The Screens................................................................................................................. 9
Confidential
Introduction.
This document is designed to familiarize the BSNL Technician with the
Multiplay- Activation CD screens and the expected erroneous state which he
may run into while using the application.
The purpose of the document is not to include or provide training to the
technician but to familiarize him with various critical screens which may need
his extra attention.
The document should be used as a live document and hence needs to be
updated with the comments and inputs from the technicians with issues they
encounter at the field.
To facilitate this all technicians are requested to provide feedback with screen
shots that support the erroneous state of the application if they are not listed
in the current document.
Technicians are always expected to follow this guide before they refrain to the
warroom
for
any
installation
issues.
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Plan Your Installation.
1.
Ensure that the Modem/CPE is in factory reset state before you
start with any installation. You can do a hard reset of the device by
powering it on and clicking the reset button of the modem using a
pointed tip.
2.
Ensure that the Modem/CPE to be used is not associated with any
other customer. In case if you are reusing the device that was
assigned to a customer, ensure the following
3.

If this CPE was used by a customer who requested for a CPE
swap, ensure that the first customer was provided with a
new CPE and he has run the activation CD to get the device
activated.

If the CPE was used by a customer who has terminated his
DSL line, ensure that the termination order is placed and
the work order is completed.
Ensure that you have the PPPoE Username and the phone number
including the STD code of the customer handy so that you can
provide them correctly when prompted by the application.

Please ensure that you provide phone number along with
the STD code when prompted for (For eg:- 08023644261)
4.
Analyze the customers system and decide on the type of
connection to be made – For eg, USB, Ethernet or Ethernet and
WiFi. We always recommend to use Ethernet or Ethernet and WiFi
flow as these provide easy installation, faster access and less
maintenance issues
5.
If the decision is to use USB flow, do not plug in the USB
connection from the modem to the computer until it is prompted by
the application. If you have already connected the Modem/CPE to
the computer, please disconnect the device and restart the system
before you proceed further with installation.
6. The entire flow described above is ONLY for the Motive supported
CPEs chosen in the portal by the Node Incharge.
7.
In case the user‟s CD ROM drive is not working and technician is
not able to run the CD, the SAM and SSM CD can be downloaded
from http://motive.bsnl.co.in
The table below mentions all the firmwares for the Motive supported CPEs.
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TYPENAME
OUI
PRODUCTCLASS SOFTWARE VERSION
BSNL Siemens Type1 - Mark 1
0085A0
DSL gateway
V55.1.04.10
BSNL Siemens Type1 - Mark 2
BSNL Siemens Type1 - Mark 3
0085A0
00085C
DSL gateway
DSL gateway
00085c
96338W
BSNL Siemens Type2
00085c
96338W
V55.1.04.01
V55.1.03.06
V53.4.01.01_0940_0815073.08L.BSNL_02.
V53.4.01.01_1555_0706073.08L.BSNL_02.
BSNL Siemens Type2
1.00E+40 96338W
V53.4.01.01
BSNL ZTE Type2 - Mark 1
0015eb ZXDSL 531B
ZXDSL 531BIIV7.3.0f_D09_IN
BSNL ZTE Type2 - Mark 2
0019c6 ZXDSL 531B
ZXDSL 531BIIV7.3.0g_D09_IN
BSNL ZTE Type1 - Mark 1
0015EB ZXDSL 831AII
ZXDSL 831AIIV1.0.1i_D18_IN
BSNL ZTE Type1 - Mark 2
0019C6 ZXDSL 831AII
ZXDSL 831AIIV1.0.1i_D18_IN
BSNL ITI Type2
001b57 DNA-A211-I
3.08.02.IB.02.01_1206_030308
BSNL SemIndia Type1
ADSL2+
001b57 Modem/Router
3.08.02.UB.01.14_1357_100807
BSNL SemIndia Type2
BSNL UTStarcom Type2 - Mark 2
ADSL2+
001b57 Modem/Router
001b57 WA3002G4
001bda WA3002G4
3.08.BSNL_02.01.02_tr64.
1132_061507-3.08L.BSNL_02.
1132_061507-3.08L.BSNL_02.
BSNL UTStarcom Type1 - Mark 2
001bda UT-300R2U
1059_102108-3.08L.BSNL_02.
BSNL UTStarcom Type2 - Mark 3
001bda WA-3002G4
3.12L.BSNL_01.A2pB023k.d20k_rc2
BSNL Siemens Type2 - Mark 3
00085c 96338W2
3.12L.BSNL_01.A2pB023k.d20k_rc2
BSNL ZTE Type2 - Mark 3
00D09E ZXDSL 531B
ZXDSL 531BIIV1.0.1a_D39_IN
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TYPENAME
OUI
PRODUCTCLASS SOFTWARE VERSION
BSNL Teracom Type1 - Mark 1
002615
ADSL2+ CPE
10.4.3.12.12
BSNL Teracom Type2 - Mark 1
002615
ADSL2+ IAD
10.4.3.12.12
BSNL Syrma Type 1- Mark 1
001AA9
BSNL Syrma Type 2 – Mark 1
BSNL New SemIndia Type1 - Mark 1
001AA9
BSNL VMC Type 1 - Mark 1
00085C
BSNL VMC Type2 - Mark 1
001E40
00212c
ADSL2+ 4P
CPE
ADSL2+ 4PW
CPE
DNA-A201BEI
ADSL2+ CPE
TYPE I
ADSL2+ CPE
TYPE II
10.4.3.12.12_SI
10.4.3.12.12_SII
3.12.01.SI.IB.06_1236_120909
10.4.3.12.12
10.4.3.12
In case the software version of the CPE with the technician does not match
with the above listed ones, the technician should download and upgrade the
supported software version for the selected CPE from this webpage
http://motive.bsnl.co.in
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
Refrain from the following During Installation.
1. Do not remove the CD from the tray until the application installation
is complete.
2. Do not try to close the application using the „x‟ button on the top
right corner of the application window during the course of
installation.
3. Follow the instructions as instructed by the application and ensure
that you proceed till the last page of the application which displays
the user credentials along with his email username and password.
4. Never press the cancel button when the application tries to do a
software update from the server. Cancelling the updates would result
in a havoc state whereby you may need to restart the installation
from beginning to get the system in proper state.
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Know The Screens.
This section describes each critical screens in the application and
describes the action items to take care while you are at this screen.
Welcome Screen- This screen instructs you to close all the applications including antivirus
and all firewall softwares. Please follow the instruction and make sure there are no proxy
applications, VPN software and firewall activated and running on the system.
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Minimum Requirement Check :- This screen does the minimum requirement check for the
system to support BSNL Broadband. The screen may take a while to complete the check and
install required software. Please be patient and do not press cancel or the close the button
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Select Install Type: - This screen expects you to enter the type of installation to be followed. If
selected “Technician Install” you will be prompted to enter the technician ID. If you are unaware
of the same please click the link “New User/First Time Configuration” link and continue with
the flow.
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Setup Internet Access Screen :- This screen reminds you to close all
applications, firewall, and proxies if you haven’t done so before. You may click
on the firewall link in this page to get a generic description on what firewalls
are. As instructed on the screens please do not connect the modem to the
computer until instructed by the application
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Modem Selection Screen :- This screen allows you to select the correct modem for installation.
Please select the correct modem from the picture and continue with installation. Please make
sure that you do the right selection.
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1) Type of Connection :- This screen has the variants based on the
modem detected by the application, one for the Ethernet and USB
and one for Ethernet and Wireless type of modems.
For the second variant (For Ethernet and Wireless Modems/CPE) select the Wireless option if
the computer you are installing has a active wireless card with proper driver installation.
The application does not install the driver for the wireless card during installation. Else
select the Ethernet flow which is the default
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User Registration Screen: - This screen prompts you to enter the PPPoE username and
Subscriber Phone Number for the customer. Please ensure that you enter the complete PPPoE
user name including the domain address of the subscriber. Eg:- The data in this filed can be
rajaram2009@bsnl.in. The field Subscriber Phone Number expects you to enter the BSNL
telephone number for which the broad band connection is applied for. Ensure that you enter the
telephone number including the STD code. Eg:- The data in this field can be 08025806000
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E ) BSNL Activation CD will configure the Modem with the Username & Password using the
TR 64 Commands
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F ) BSNL Activation CD will associate the subscriber ID with the Modem in HDM.
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G ) BSNL Activation CD completes installation of SSM Tool on the Desktop
NOTE :1) In future if the Subscriber Faces any Kind of Internet Connectivity Issue. BSNL
Self Support Tool can be used to Fix the Problem.
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Procedure to Follow for Troubleshooting the Internet
Connectivity Issue. Step 1 : Run the BSNL Self Support Tool.
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Step 2: BSNL Self Support Tool will detect the Issue and You Have to Follow the Instruction.
In the Below Snapshot the BSNL Self support has Detected that Ethernet Cable is Not
Connected and Subscriber has to Check there Physical Ethernet Connectivity and they have to
Click Next.
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Step 3 : After Following the Step 2 Procedure the Subscriber will get Successful Test.
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Step 4: In this Case BSNL Self support Toll has Detected that DSL Line Issue and Subscriber
has to Check there Physical DSL Connectivity and Later they have to Click Next.
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Step 5: After Following the Step 4 Procedure the Subscriber will get Successful Test.
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Step 6: In this Case BSNL Self-support Toll has Detected that PPPoE Username Credentials and
Subscriber has to Manually Re-Type the Username and Phone Number and Later they have to
Click Next.
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Step 7: After Following the Step 6 Procedure the Subscriber will get Successful Test.
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ii) For Existing BSNL Subscriber follow the steps:A ) For the existing subscriber we have to use SSM tool. The SSM tool can be
downloading from the URL http://motive.bsnl.co.in.
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B ) Subscriber has to check which OS Bit he is using .
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C ) Subscriber has to download and run the SSM Installer
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D ) SSM Installer checks the internet connectivity assuming to be the Existing User.
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E ) SSM Installer will check for the Minimum Requirement Like OS,JVM
,Macro Media and Flash Player (It will Not Install the Flash Player if it is Not in
User Machine Unlike the CD and it will exit the Flow )
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F ) SSM Installer Fetches the PPPoE Username from the Modem and the Phone
Number and PPPoE Pasword from HDM and Creates the Profile in Subscriber’s PC
. ( This Profile is Internal to Motive, this profile is used in future by our Tool to
troubleshoot the Internet Connectivity Issue ).
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Procedure to Follow for Troubleshooting the Internet Connectivity Issue .
Step 1 : Run the BSNL Self Support Toll.
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Step 3 : After Following the Step 2 Procedure the Subscriber will get Successful Test.
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Step 4: In this Case BSNL Self support Tool has Detected that DSL Line Issue and Subscriber
has to Check there Physical DSL Connectivity and Later they have to Click Next.
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Step 5: After Following the Step 4 Procedure the Subscriber will get Successful Test.
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Step 6: In this Case BSNL Self support Tool has Detected that PPPoE Username Credentials
and Subscriber has to Manually Re-Type the Username and Phone Number and Later they have
to Click Next.
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Step 7: After Following the Step 6 Procedure the Subscriber will get Successful Test.
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Maharashtra Telecom Circle, 1ST floor, A wing,
BSNL Admin Bldg, BSNL complex, Juhu Road,
Santacruz (West), Mumbai-54.
: 022-26467544. Fax: 022-26600180.
End No.:- CGMT/MH/BB/Motive Application/13-14/16
Dated 01/08/2014
To
All SSA Heads,
BSNL MH Circle.
This is for your kind information and necessary action please.
AGM (BB)
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