Yealink W52 Cordless Phone
Yealink W52 Cordless Phone
Owner's Manual
Version 1
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 1999/5/EC (R&TTE).
This device complies with the following standards:
1. Safety: EN 60950-1:2006+A11:2009+A1:2010+A12:2011
2. SAR: EN62479:2010
3. EMC: ETSI EN 301 489-1 V1.9.2 (2011-09) & ETSI EN 301 489-6 V1.3.1 (2008-08)
4. Radio: ETSI EN 301 406 V2.1.1 (2009-07)
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
Class B Digital Device or Peripheral
This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. Privacy of communications may not
be ensured when using this telephone. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
Note: Changes or modifications not expressly approved by Yealink Network Technology Co., Ltd could void the
user’s authority to operate the equipment.
ACTA Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the bottom of the base station is a label that contains, among other information, a product identifier
in the format US: T2LXXXXXXX.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
User Guide for the W52 Cordless Phone
2
FCC RF Radiation Exposure Statement
•
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
•
This equipment should be installed and operated with a minimum distance of 20 centimeters between the
radiator and your body. This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.
•
For body worn operation, this phone has been tested and meets the FCC RF exposure guidelines when used
with the belt clip supplied with this product. Use of other accessories may not ensure compliance with
FCC RF exposure guidelines.
Information for DECT Product
WEEE Warning
This telephone is compliant with the DECT 6.0 standard
which operates in the 1.92GHz to 1.93GHz frequency
range. Installation of this equipment is subject to
notification and coordination with UTAM. Any relocation
of this equipment must be coordinated through and
approved by UTAM. UTAM may be contacted
at 1-800-429-8826.
To avoid the potential effects on the environment and
human health as a result of the presence of hazardous
substances in electrical and electronic equipment, end
users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
About This Guide
Yealink W52 Cordless Phone is a full-featured mobile device, which can provide reliable and convenient wireless
voice communications. In addition, it provides many widely accepted benefits of the DECT standard, including high
security, scalability, and low power consumption to better meet your requirements.
This guide provides everything you need to quickly use your new phone. First, verify with your system administrator
that the network is ready for phone configuration. Also be sure to read the Packaging Contents and Regulatory
Notices sections in this guide before you set up and use your W52 Cordless Phone.
In This Guide
Topics provided in this guide include:
•
Chapter 1 Getting Started
•
Chapter 4 Phone Settings
•
Chapter 2 Overview
•
Chapter 5 Call Features
•
Chapter 3 Basic Operations
User Guide for the W52 Cordless Phone
3
TABLE OF CONTENTS
Getting Started
7
Packaging Contents
7
Connecting the W52 Cordless Phone Base Station
8
Setting up the W52 Cordless Phone/W52 Cordless Base Handset
9
Setting up the Charger Cradle
10
Charging the Handset
10
Overview
12
Base Station Description
12
Handset Description
13
Displaying Information on LCD Screen
15
Icon Instructions
16
Basic Operations
17
Handset Registration
17
Select Base Station
18
Basic Network Settings
19
Checking System Status
20
Turning Handset On/Off
20
Adjusting Ringer Volume
21
Locking/Unlocking Keypad
21
Locating a Handset
22
Switching Silent Mode On/Off
22
Menu Guidance
22
Main Menu
22
Submenu
23
Returning to Idle Screen
23
Phone Settings
24
Language
25
Ring Tones
25
Advisory Tones
25
User Guide for the W52 Cordless Phone
4
Backlight
26
Screen Saver
26
Color Schemes
26
Keypad Light
27
Notification Light
27
Date and Time
28
Shortcuts
29
Contact Management
29
Local Directory
30
Blacklist
33
Call History Management
34
Speed Dial
35
Assigning a Speed Dial Number
35
Deleting a Speed Dial Number
36
Placing a Call Using Speed Dial Key
36
Auto Answer
36
Base Restart
37
Eco Mode+
37
Eco Mode
37
Repeater Mode
38
Call Features
Placing Calls
39
39
Placing Internal Calls
40
Placing External Calls
40
Off Hook Hot Line Dialing
41
Answering Calls
41
Ending Calls
42
Redialing Calls
42
Call Mute
43
Call Hold/Resume
43
Call Waiting
44
Do Not Disturb (DND)
44
Call Forward
45
Call Transfer
45
Conference Call
47
Local Conference
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5
Anonymous Call Rejection
48
Voice Mail
48
Troubleshooting
50
Appendix
52
Menu Structure
52
Appendix A - Time Zones
53
User Guide for the W52 Cordless Phone
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GETTING STARTED
GETTING STARTED
This chapter provides basic installation instructions and information for obtaining the best performance with the
W52 Cordless Phone. Topics include:
•
Packaging Contents
•
Connecting the W52 Cordless Phone Base Station
•
Setting up the W52 Cordless Phone/W52 Cordless Base Handset
•
Setting up the Charger Cradle
•
Charging the Handset
If you require additional information or assistance with your new phone, contact your system administrator.
Packaging Contents
TThe following components are included in your W52 Cordless Phone/W52 Cordless Base packages:
W52 CORDLESS PHONE PACKAGE
W52 CORDLESS BASE PACKAGE
•
1 Base Station
•
1 Handset
•
1 Handset
•
1 Charge Cradle
•
1 Charge Cradle
•
1 Power Adapter
•
2 Power Adapters (one for the
base station is optional)
•
2 Rechargeable Batteries
•
1 Belt Clip
•
2 Rechargeable Batteries
•
1 Ethernet Cable
•
1 Belt Clip
•
1 Quick Start Guide
W52 Cordless Phone
Base Station
W52 Cordless Phone/W52
Cordless Base Handset
User Guide for the W52 Cordless Phone
Charger Cradle
Power Adapter
7
GETTING STARTED
Quick Start Guide
Two Rechargeable Batteries
Ethernet Cable
Belt Clip
Quick Start Guide
Check the package before installation. If you find anything missing, contact your system administrator.
Connecting the W52 Cordless Phone Base Station
You have two options for power and network connection of the base station. Your system administrator will advise
you which one to use.
•
AC power (Optional)
•
Power over Ethernet (PoE)
If you require additional information or assistance with your new phone, contact your system administrator.
Packaging Contents
TThe following components are included in your W52 Cordless Phone/W52 Cordless Base packages:
NOTE:
Please pay attention to the radio coverage of the base station. It is up to 900 ft in unobstructed
outdoor areas and up to 150 ft inside buildings.
Set up the base station and the charger cradle at a central location on a flat, non-slip surface in
your house or apartment.
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V
port on the base station and connect the other end of
the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the
Internet port on the base station and the Internet port
in your network or the switch/hub device port.
User Guide for the W52 Cordless Phone
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GETTING STARTED
Power over Ethernet
Using a regular Ethernet cable, the base station can be powered
from a PoE-compliant (IEEE 802.3af) switch or hub.
IEEE 802.3af compliant
Poe Hub/Switch
To connect the PoE:
1. Connect the Ethernet cable between the Internet
port on the base station and an available
port on the in-line power switch/hub.
NOTE:
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the switch/hub is
PoE compliant.
IMPORTANT! Do not remove the power and network to the base station while it is updating
firmware and configurations.
Setting up the W52 Cordless Phone/W52 Cordless Base Handset
To insert batteries into the handset:
1. Open the battery cover.
2. Insert the batteries in the correct polarity.
3. Close the battery cover.
NOTE:
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the switch/hub is
PoE compliant.
IMPORTANT! Do not remove the power and network to the base station while it is updating
firmware and configurations.
User Guide for the W52 Cordless Phone
9
GETTING STARTED
Battery Information
Technology: Nickel Metal Hydride (NiMH)
Size: AAA
Voltage: 1.2V
Capacity: 800mAh
We strongly recommend you use the batteries complying with the above parameters. Because the compliant ones
can guarantee the specified operating time, full functionality and long service life. The operating time of your
handset depends on the capacity and age of the batteries and the way they are used.
We recommend you use only the batteries that came with the handset or replacement batteries approved by Yealink
technology:
1. Sanyo NiMH 800
2. GP 850 mAh
3. Yuasa Technologies AAA 800
Battery Capacity
The capacity of the batteries depends on the use of backlight and talk time.
Charging time: approximately 6 hours (fully discharged to full capacity).
Standby time: up to 100 hours when the backlight is disabled.
Talk time: up to 10 hours active talk time (with full charged batteries).
Setting up the Charger Cradle
1. Connect the DC plug on the power adapter to
the DC5V port on the charger cradle.
2. Connect the other end of the power adapter into an
electrical power outlet.
Charging the Handset
To charge the handset:
1. After setting up the handset and charger cradle,
place the handset in the charger cradle.
The original handset included in the W52 Cordless Phone package
is pre-registered to the base station. After charging, the handset is
ready for use.
User Guide for the W52 Cordless Phone
10
GETTING STARTED
Battery Charging Status
The handset batteries take 6 hours to fully charge. Charging status of batteries is displayed on the top right-hand
corner of the LCD screen:
Icon
Charging Status
Fully Charged
75% Charged
50% Charged
25% Charged
0% Charged
Almost Flat
User Guide for the W52 Cordless Phone
11
OVERVIEW
OVERVIEW
This chapter provides the overview of the W52 Cordless Phone. Topics include:
•
Base Station Description
•
Handset Description
•
Displaying Information on LCD Screen
•
Icon Instructions
If you require additional information or assistance with your new phone, contact your system administrator.
Base Station Description
After the base station starts up successfully and the handset is
registered to the base station, all LEDs on the base station
illuminate green in sequence.
2
3
4
Hardware component instructions of the W52 Cordless Phone base
station are:
Item
1
Description
Paging Key
Locates a misplaced handset.
Toggles the registration mode.
Resets the base station to factory settings.
2.
Registration LED
Indicates the mode of the base station:
Fast flashes green when the base station is in the paging mode.
Slow flashes green when the base station is in the registration mode.
Illuminates solid green when there is at least one handset registered to the
base station.
3.
Network Status LED
Indicates the network status:
Slow flashes green when the network is unavailable.
Illuminates solid green when the network is available.
Infrastructure and software
Indicates the power status of the base station:
Slow flashes green when the base station is during the firmware upgrading
process.
Slow flashes green when the base station is during the resetting process.
Illuminates solid green when the base station is powered on.
1.
4.
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OVERVIEW
Handset Description
The main hardware components of the W52 Cordless Phone/W52 Cordless Base handset are the LCD screen
and the keypad.
1
2
3
15
4
14
5
13
6
7
8
12
9
11
10
User Guide for the W52 Cordless Phone
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OVERVIEW
Item
Description
1.
Earpiece
Outputs audio during the earpiece call.
2.
LCD Screen
Shows call information, handset status icons, prompt messages
and so on.
3.
Soft Keys
Label automatically to identity their context-sensitive features.
4.
ISpeakerphone Key
Switches between the earpiece and speakerphone modes.
Answers an incoming call.
5.
Headset Connector
Connects a headset.
6.
Off-hook Key
Answers an incoming call.
Enters the redial call list.
Places a call.
7.
Keypad
Provides digits, letters and special characters in context-sensitive
applications.
8.
Star Key
Enters the star symbol.
Long press switches silent mode on and off.
9.
Redirect Key
Transfers a call to another party.
10.
Microphone
Picks up audio during earpiece and hands-free calls.
11.
Mute Key
Toggles Mute feature on or off.
12.
Pound Key
Enters the pound symbol.
Long press locks or unlocks the handset keypad. Switches the
input method.
13.
On-hook Key/Power key
Long presses in the menu screen to return to the idle screen.
Long presses to turn the handset on or off when the
handset is idle.
Cancels actions or ends a call.
Rejects an incoming call.
14.
Message Key
Indicates a new receiving voice mail or a missed call.
Accesses the voice mail or the missed call list.
Move the cursor.
Act as shortcuts.
Scroll through the displaying information.
15.
Move the cursor.
Act as shortcuts.
Adjust the ringer volume.
Switch the values.
Confirms actions or enters the main menu.
User Guide for the W52 Cordless Phone
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OVERVIEW
Displaying Information on LCD Screen
The idle screen may be shown as below:
Status
Line
Text
Line
SoftKey Line
The LCD screen is divided into three parts: status line, text line and soft key line.
The information shown in the status line:
•
On hook (idle) — displays the signal strength indicator, internal handset number and battery status.
•
Off hook — displays line ID.
The information shown in the text line:
•
On hook (idle) — displays handset name, time and date, caller information when receiving an incoming
call and prompt messages.
•
Off hook — displays the dialed digits.
The information shown in the soft key line:
•
On hook (idle) — displays History and Line.
•
Off hook — displays various terms according to the context of the specific feature.
Signal Strength
Battery Status
The strength of reception signal between the base
station and handset may display as:
The battery status displays on the top right-hand
corner of the LCD screen:
Weak to strong:
Icon No reception:
Full
Battery Level
High
Medium
Low
Need Charging
NOTE:
When the capacity of batteries is low, and the handset is not charged timely, the handset will play a
warning tone and display a prompt box every hour.
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OVERVIEW
Icon Instructions
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Anonymous Call
Anonymous Call Rejection
Missed Call
Voice Mail
Keypad Lock
Silent Mode
Do Not Disturb
Call Forward
Call Hold
Call Mute
Unassigned Outgoing Line
Unusable Line
Loudspeaker On
Headset Mode On
Normal Call
User Guide for the W52 Cordless Phone
16
BASIC OPERATIONS
BASIC OPERATIONS
This chapter provides you with the basic operating instructions of the W52 Cordless Phone. Topics include:
•
Handset Registration
•
Basic Network Settings
•
Checking System Status
•
Account Registration
•
Turning Handset On/Off
•
Adjusting Ringer Volume
•
Locking/Unlocking Keypad
•
Locating a Handset
•
Switching Silent Mode On/Off
•
Menu Guidance
If you require additional information or assistance with your new phone, contact your system administrator.
Handset Registration
You can register up to 5 handsets to one W52 Cordless Phone base station. Each handset can be registered to 4
different base stations.
About handset registration:
Your Yealink W52 Cordless Phones are pre-registered with the base station before they are shipped. There is no
need to register the handsets after receiving your first order of a base station and phone(s).
Ordering additional handsets:
When ordering additional handsets, your new handset will require manual registration with the base station.
Please follow the manual handset registration instructions below for each new handset.
Replacing base stations:
From time to time a base station may need to be replaced under the warranty. Your handsets can be registered
with up to 4 different base stations. Thus, you do not need to de-register your handsets before registering them
with the new base station. To register your handsets to the new base station, please follow the manual handset
registration instructions below for each handset.
Replacing handsets:
From time to time a handset may need to be replaced under the warranty. Before you can register your
replacement handset(s) with the base station, you must de-register the old handset(s) from the base station.
The process involves:
•
From any functioning handset, follow the de-registration process below
•
Select the handset number associated with the old extension(s) and press OK
•
Repeat this process for each old handset
When complete, please follow the manual handset registration instructions below for each replacement handset.
User Guide for the W52 Cordless Phone
17
BASIC OPERATIONS
To register a handset manually via the handset:
1. Long press
on the base station.
The registration LED slow flashes, indicating the base station is in the registration mode.
2. Press
on the handset to enter the main menu.
3. Select
->Registration->Register Handset.
The LCD screen displays the Base1-Base4.
4. Press
or
to highlight the desired one, and then press the OK soft key.
The handset begins to search for the base station.
5. Press the OK soft key when the LCD screen displays the RFPI code of the base station.
6. Enter the system PIN (default: 9871).
7. Press the Done soft key.
The handset plays a warning tone and prompts “Handset Subscribed”, which indicates the handset
is registered successfully.
After successful registration, an internal handset number and handset name appear on the LCD screen.
To de-register a handset via the handset:
1. Press
to enter the main menu.
2. Select
->Registration->De-reg. Handset.
3. Enter the system PIN (default: 9871).
4. Press the Done soft key.
The LCD screen displays the names of the handsets registered to the same base station.
The name of the handset itself is highlighted and followed by a left arrow.
5. Press
or
to highlight the desired handset name, and then press the OK soft key.
The LCD screen prompts “De-register Handset”.
6. Press the Yes soft key to de-register the handset or the No soft key to cancel.
Select Base Station
The handset can be registered to the base station automatically only if the handset is registered to more than one
base station. You can select Bestbase to search for the base station with the best signal strength.
To select the base station via the handset:
1. Press
to enter the main menu.
2. Select
->Registration->De-reg. Handset.
The LCD screen displays all base stations the handset registered to and the Bestbase option.
The radio box of the currently used base station is marked.
3. Press
or
to highlight the desired base station or the Bestbase option, and then press the
Select soft key.
The handset begins to search for base station. After successful connection, the handset plays a warning tone
and prompts “Base selected successfully!”.
You can highlight the base station the handset registered to, and then press the Rename soft key to rename the
base station name.
User Guide for the W52 Cordless Phone
18
BASIC OPERATIONS
Basic Network Settings
The base station attempts to contact a DHCP server in your network to obtain valid network settings
(e.g., IP address, subnet mask, gateway address and DNS address) by default.
If the base station cannot contact a DHCP server for any reason, you need to configure basic network
settings manually.
To configure basic network settings manually via the handset:
1. Press
to enter the main menu.
2. Select
->System Settings->Network.
3. Enter the system PIN (default: 0000 or 9871).
4. Press the Done soft key.
5. Press
or
to select Static from the IP Address Type field.
6. Enter the valid values in the IP Address, Subnet Mask, Default Gateway,
Primary DNS and Secondary DNS fields respectively.
7. Press the Save soft key to accept the change.
Static DNS is not normally required when DHCP is enabled on your phone. In some cases, static DNS may be
needed in your environment. Then you can manually configure static DNS on the handset to ignore DNS
obtained by DHCP.
To configure static DNS via the handset:
1. Press
to enter the main menu.
2. Select
->System Settings->Network.
3. Enter the system PIN (default: 0000 or 9871).
4. Press the Done soft key.
5. Press
or
to select Manual from the DNS Type field when
DHCP is selected from the IP Address Type field.
6. Enter the valid values in the Primary DNS and Secondary DNS fields respectively.
7. Press the Save soft key to accept the change.
NOTE:
Wrong network settings may result in inaccessibility of your phone and may also have
an impact on your network performance. For more information on these parameters, contact your
system administrator.
User Guide for the W52 Cordless Phone
19
BASIC OPERATIONS
Checking System Status
You can view the system status on your handset. Available information of the system status includes:
•
Base station status (e.g., IP address, firmware version, MAC address
and device certificate status of the base station)
•
Handset status (e.g., hardware version, model, IPUI code and firmware version of the handset)
•
Line status
To check the base station status via the handset:
1. Press
to enter the main menu.
2. Select
->Base.
The LCD screen displays status information of the base station and the Network option.
3. Press
or
to scroll through and view the status information.
4. Select Network.
The LCD screen displays the network settings.
To check the handset status via the handset:
1. Press
to enter the main menu.
2. Select
->Handset.
The LCD screen displays the status information of the handset.
3. Press
or
to scroll through the static information.
To check the line status via the handset:
Do one of the following:
•
Press the Line soft key when the handset is idle to check the line status directly.
4. Press
Select
to enter the main menu.
->Line Status.
The LCD screen displays all lines registered to the base station with icons for indicating the line status. For
example, the
icon in the bottom of a line indicates that you cannot place a call using this line on the handset.
For more information on status icon, refer to Icon Instructions on page 16.
Turning Handset On/Off
To turn the handset on via the handset:
Do one of the following:
•
Long press
until the LCD screen lights up.
•
Place the handset in the charger cradle.
The handset will be turned on automatically.
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20
BASIC OPERATIONS
To turn the handset off via the handset:
1. Long press
again when the handset is idle.
Adjusting Ringer Volume
You can adjust the ringer volume of your handset according to the noise level of the surrounding environment. The
ringer volume can be adjusted using the menu or the predefined shortcuts (left and right navigation keys) on the
keypad when the handset is idle. The handset supports 5 different ringer volume levels. The default level is 3.
For more information on adjusting the ringer volume using the menu, refer to Ring Tones on page 25.
To adjust ringer volume using the predefined shortcuts via the handset:
1. Press
or
when the handset is idle.
2. Press
to decrease the ringer volume, or press
to increase the ringer volume.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
NOTE:
If the ringer volume is adjusted to the minimum, the
icon will appear on the status line.
Locking/Unlocking Keypad
You can lock the handset keypad to prevent keys from being accidentally pressed.
To lock the keypad via the handset:
1. Long press
when the handset is idle until the LCD screen prompts
“Keypad Locked, Press and hold ‘#’ to unlock!”.
2. The keypad is locked and the
icon appears on the status line.
3. You can still answer or reject incoming calls as usual. You can also end the answered call by pressing
.
To unlock the keypad via the handset:
1. Long press
again until the LCD screen prompts “Keypad Unlocked”.
The keypad is unlocked and the
icon disappears from the idle screen.
NOTE:
If the keypad is locked, only the emergency numbers can be dialed out. You must enter the
emergency number continuously.
User Guide for the W52 Cordless Phone
21
Locating a Handset
You can locate a misplaced handset using the base station to which the handset is registered.
To locate a handset via the handset:
1. Press
on the base station.
All handsets registered to this base station will ring simultaneously (Paging) and display the IP address of the
base station on the LCD screen.
This helps you locate your handset easily.
You can press any key on the handset or press
again on the base station to end paging.
Switching Silent Mode On/Off
If the silent mode is switched on, the handset will not ring when receiving an incoming call, but you can still see the
incoming call information on the LCD screen. You can switch the silent mode on if you do not want to be disturbed.
To switch the silent mode on via the handset:
1. Long press
until the LCD screen prompts “All Ring Tones Off”.
The silent mode is on. The
icon appears on the status line.
To switch the silent mode off via the handset:
1. Long press
again until the LCD screen prompts “All Ring Tones On”.
The silent mode is off. The
icon disappears from the status line.
Menu Guidance
The handset provides a variety of features that are grouped into menu. This section provides you with some basic
guidance of accessing and navigating the menu. For a quick overview of features of each menu, refer to Menu
Structure on page 52.
Main Menu
The handset menu has a number of levels. The main menu is the top-level menu, which consists of six menu
items: Status, Intercom, Voice Mail, Call Features, Directory and Settings.
To enter the main menu via the handset:
1. Press
when the handset is idle.
The six menus appear as a list of icons on the LCD screen.
To access a main menu feature via the handset:
1. Press
,
,
or
to scroll through
the six menus.
The name of the selected menu item
appears on the top of the LCD screen.
2. Press
or the OK soft key to enter the
corresponding submenu.
User Guide for the W52 Cordless Phone
Status
Voice Mail
Directory
Intercom
Call Features
Settings
22
BASIC OPERATIONS
Submenu
The submenus are displayed on the LCD screen and they are shown as a list. You can access features of the
submenu by entering the submenu.
To access features of a submenu via the handset:
1. Press
or
to highlight the desired submenu.
2. Press
or the OK soft key to access features of the submenu.
or the Back soft key to return to the previous screen.
You can press
Returning to Idle Screen
To return to the idle screen via the handset:
1. Long press
to quickly exit the menu and return to the idle screen.
If you do not press any key in a period of time, the LCD screen will automatically exit the menu and return
to the idle screen.
NOTE:
When you are navigating the menu, the LCD screen will automatically exit the menu if an incoming
call arrives. The incoming call can be handled as usual. When the call is terminated, the LCD
screen will return to the idle screen.
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PHONE SETTINGS
PHONE SETTINGS
This chapter provides you with some instructions on how to change the settings of your phone. Topics include:
•
Handset Name
•
Language
•
Ring Tones
•
Advisory Tones
•
Backlight
•
Screen Saver
•
Color Schemes
•
Keypad Light
•
Notification Light
•
Date and Time
•
Shortcuts
•
Contact Management
•
Call History Management
•
Dial Plan
•
Emergency Numbers
•
Outgoing Lines
•
Incoming Lines
•
Speed Dial
•
Auto Answer
•
Auto Intercom
•
Base Restart
•
Handset Reset
•
Base Reset
•
Auto Provision
•
Eco Mode+
•
Eco Mode
•
Repeater Mode
If you require additional information or assistance with your new phone, contact your system administrator.
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PHONE SETTINGS
Language
The handset supports displaying text in different languages. The handset supports 12 languages: English,
French, Turkish, Portuguese, Spanish, Italian, Deutsch, Polski, Czech, Swedish, Hebrew and Russian. The default
language of the handset is English. You can change the language according to your requirement.
To change the language of the handset:
1. Press
to enter the main menu.
2. Select
->Language.
3. Press
or
to highlight the desired language and press the Select soft key.
The LCD screen prompts “Change phone language to xxx?” (xxx is the language you selected).
4. Press the Yes soft key to accept the change.
Text displayed on the handset will change to the selected language.
Ring Tones
Ring tones are used to indicate incoming calls. You can set different ring tones to distinguish the incoming lines
from each other on your handset. You can also set a ring tone for an incoming intercom call. When receiving an
incoming call, the handset rings the specified ring tone.
To configure ring tones via the handset:
1. Press
to enter the main menu.
2. Select
->Audio->Ring Tones->Melodies.
3. Press
or
to highlight the Intercom Call option or the desired line.
4. Press
or
to select and listen to the desired ring tone.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
To adjust ringer volume using the menu via the handset:
1. Press
to enter the main menu.
2. Select
->Audio->Ring Tones->Volume.
3. Press
or
to decrease/increase the ringer volume.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
Advisory Tones
Advisory tones are acoustic signals of your handset, which inform you of different actions and states. The
following advisory tones can be configured independently of each other:
•
Keypad Tone: plays when a user presses any key of the keypad.
•
Confirmation: plays when a user saves settings or places the handset in the charger cradle.
•
Low Battery: plays when the capacity of the batteries is low and the handset requires charging.
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PHONE SETTINGS
To configure advisory tones via the handset:
1. Press
to enter the main menu.
2. Select
->Audio->Advisory Tones.
3. Press
or
to select the desired value from the Keypad Tone field.
4. Press
or
to select the desired value from the Confirmation field.
5. Press
or
to select the desired value from the Low Battery field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
Backlight
Handset backlight status in the charging state or out of the charging state can be configured independently of
each other. If enabled, the backlight is always on. Otherwise, the backlight is turned off after the handset is idle
for a period of time. But the backlight is automatically turned on when an incoming call arrives, a key is pressed
or the status of handset changes. You can disable the backlight to save power.
To configure the backlight via the handset:
1. Press
to enter the main menu.
2. Select
->Display->Display Backlight.
3. Press
or
to select the desired value from the In Charger field.
4. Press
or
to select the desired value from the Out Of Charger field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Screen Saver
The screen saver of the handset is designed to protect your LCD screen by filling it with an analog clock. You
can enable the screen saver to protect the LCD screen if you do not use your handset for a long time. When the
screen saver is enabled, an analog clock will be activated and appear on the LCD screen if the handset is idle for
approximately 10 seconds.
To configure screen saver via the handset:
1. Press
to enter the main menu.
2. Select
->Display->Screen Saver.
3. Press the Change soft key to check or uncheck the Screen Saver checkbox.
Color Schemes
You can change the background of your handset by changing the color theme. There are 2 color themes available.
To change color scheme via the handset:
1. Press
to enter the main menu.
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PHONE SETTINGS
2. Select
->Display->Color Schemes.
3. Press
or
to highlight the desired color scheme and preview its effect.
4. Press the Select soft key to mark the radio box of the highlighted color theme.
The color theme of the handset is changed accordingly.
Keypad Light
You can enable the keypad light to make the keypad light up when any key is pressed. This helps you distinguish
keys from each other in a dark environment.
To configure keypad light via the handset:
1. Press
to enter the main menu.
2. Select
->Display->Keypad Light.
3. Press the Change soft key to check or uncheck the Keypad Light checkbox.
Notification Light
Notification light is used to indicate voice mails and missed calls. When the handset receives a voice mail or
misses a call, the message key LED flashes red. You can configure the notification light to indicate the voice
mails or missed calls respectively.
To configure notification light via the handset:
1. Press
to enter the main menu.
2. Select
->Display->Notification Light.
3. Press
or
to select the desired value from the Voice Mail field.
If Enabled is selected, the message key LED flashes red when the handset receives a voice mail.
If Disabled is selected, the message key LED won’t flash when the handset receives a voice mail.
4. Press
or
to select the desired value from the Missed Call field.
If Enabled is selected, the message key LED flashes red when the handset misses a call.
If Disabled is selected, the message key LED won’t flash when the handset misses a call.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
NOTE:
When you press the Message key to view the missed calls or the received messages, the message
key LED will go out.
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PHONE SETTINGS
Date and Time
Date and time are displayed on the idle screen of your handset. The handset obtains the date and time from the
Simple Network Time Protocol (SNTP) server by default. If your handset cannot obtain the date and time from the
SNTP server, you need to configure the date and time manually.
You can configure the time format and date format respectively. The handset supports two time formats (12 Hour
or 24 Hour) and seven date formats. The available date formats are listed in the following table:
Date Format
Example(2014-5-28)
WWW MMM DD
Wed. May 28
DD-MMM-YY
28-May-14
YYYY-MM-DD
2014-05-28
DD/MM/YYYY
28/05/2014
MM/DD/YY 05/28/14
DD MMM YYYY
28 May 2014
WWW DD MMM
Wed. 28 May
To configure date and time manually via the handset:
1. Press
to enter the main menu.
2. Select
->Date & Time.
3. Edit the current values in the Date and Time fields respectively.
4. Press the Save soft key to accept the change.
The date and time displayed on the LCD screen will change accordingly.
To configure the time forma via the handset:
1. Press
to enter the main menu.
2. Select
->Display->Time Format.
3. Press
or
to highlight the desired time format.
4. Press the Change soft key.
The radio box of the highlighted time format is marked.
The time format displayed on the LCD screen will be changed accordingly.
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PHONE SETTINGS
To configure the date format via the handset:
1. Press
to enter the main menu.
2. Select
->Display->Date Format.
3. Press
or
to highlight the desired date format.
4. Press the Change soft key.
The radio box of the selected date format is marked.
The date format displayed on the LCD screen will be changed accordingly.
For the list of available time zones on the IP phone, please refer to Appendix A - Time Zones on page 53.
Shortcuts
There are two types of shortcut on the handset: changeable and unchangeable shortcuts. A feature is preassigned to each shortcut. For example, long press
to turn on/off the silent mode, long press
to lock/
unlock the keypad, press
to access the directory and so on.
The changeable shortcuts are the two soft keys and four navigation keys. The available features that can be
assigned to each key may vary.
You can assign the frequently used features to the changeable shortcuts of your handset. This helps you get
quick access to a feature by pressing the corresponding shortcut directly without having to scroll through the
menu when the handset is idle.
To configure a shortcut via the handset:
1. Press
to enter the main menu.
2. Select
->Shortcut.
The LCD screen displays the changeable shortcuts with features currently assigned to them.
3. Press
or
to highlight the desired shortcut.
4. Press the Change soft key to access the available features.
The feature currently assigned to the selected key is highlighted and followed by a left arrow.
5. Press
or
to highlight the desired feature.
6. Press the OK soft key to accept the change or the Back soft key to cancel.
Contact Management
This section provides operating instructions on how to manage contacts. Topics include:
•
Local Directory
•
Blacklist
•
Remote Phone Book
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29
PHONE SETTINGS
Local Directory
You can store the frequently used contacts in the handset’s local directory, where names and numbers can be
freely added, deleted and edited. You can store up to 100 contacts per handset, each with a name, a mobile
number and an office number. You can also dial a contact from the local directory. This allows you to place calls
without having to dial the number manually.
The directory entries are usually sorted in alphabetical order by the name attribute. Spaces and digits take first
priority. The sort order is as follows:
1. Space
2. Digits (0-9)
3. Letters (alphabetical)
Other special characters are sorted completely in accordance with the ASCII sort order.
Using Alphanumeric Keys
You can edit names and numbers of the contacts stored in the local directory using the keypad. The digit keys 0-1
are devoid of any letters. But the digit keys 2-9 are all alphanumeric keys containing one digit and three or four
letters in alphabetical order. The following describes how to use the alphanumeric keys in detail.
To configure the input method via the handset:
The handset provides you with 12 different input methods. You can disable the infrequently used input method.
Then you can only switch among the enabled input methods when editing.
1. Press
to enter the main menu.
2. Select
->Display->Input Method.
The LCD screen displays all available input methods.
3. Press
or
to highlight the desired input method.
4. Press the Change soft key to check or uncheck the checkbox.
To switch the input method via the handset:
1. Press
when entering data.
The current input method is indicated on the bottom right-hand corner of the LCD screen. For example, “ABC”
represents the upper-case input method, “abc” represents the lower-case input method and “123” represents
the digital input method.
To enter a character via the handset:
You can press a key one or more times (depending on the current input method) to enter the characters displayed
on the key.
To make a space via the handset:
1. Press
when the input method is not “123”.
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PHONE SETTINGS
To move the cursor via the handset:
1. Press
or
to move the cursor.
To delete a wrong input character via the handset:
1. Position the cursor to the right of the wrong input character.
2. Press the Del soft key to delete the character.
Adding Contacts
You can add contacts to your local directory manually or from the call history. You can also add contacts to your
local directory from the remote phone book.
To add a contact to the local directory manually via the handset:
1. Press
to enter the main menu.
2. Select
.
3. Press the Options soft key, and then select New Contact.
If there is no contact in the local directory, press the New soft key directly.
4. Enter the desired values in the Name, Number and Mobile fields respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
To add a contact to the local directory from the call history via the handset:
1. Press the History soft key when the handset is idle.
2. Press
or
to highlight the desired call history list, and press the OK key.
3. Press
or
to highlight the desired entry.
4. Press the Options soft key, and then select Add To Local->New Entry.
5. Press
or
to set the number to be the office number or the mobile
number of the new entry, and then press the OK soft key.
6. Enter the name of the new entry in the Name field.
7. Press the Save soft key to accept the change or the Back soft key to cancel.
NOTE:
When you add a contact, the office number and the mobile number cannot be left blank at the
same time. When the contact name is left blank, the handset sets the office number or the mobile
number as the contact name.
If the information of the contact you want to add is totally same with that of an existing entry in the
local directory, the screen will prompt “Contact save failed!”.
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PHONE SETTINGS
Editing Contacts
To edit a contact in the local directory via the handset:
1. Press
to enter the main menu.
2. Select
.
3. Press
or
to highlight the desired entry.
4. Press the Options soft key, and then select Edit.
5. Edit the values in the Name, Number and Mobile fields respectively.
6. Press the Save soft key to accept the change.
Deleting Contacts
You can delete a contact or all contacts from the local directory.
To delete a contact via the handset:
1. Press
to enter the main menu.
2. Select
.
3. Press
or
to highlight the desired entry.
4. Press the Options soft key, and then select Delete.
The selected entry will be deleted successfully.
To delete all contacts via the handset:
1. Press
to enter the main menu.
2. Select
.
3. Press the Options soft key, and then select Delete All.
The LCD screen prompts “Delete All?”.
4. Press the Yes soft key to delete all contacts or the No soft key to cancel.
Searching for Contacts
You can search for the contacts by simply entering a few continuous characters of the desired contact name or
number, and the results of potential matches are dynamically filtered and displayed on the LCD screen.
To search for contacts in the local directory via the handset:
1. Press
to enter the main menu.
2. Select
.
3. Enter a few continuous characters of the desired contact name or number using the keypad.
The contact whose name or number matches the search will appear on the LCD screen after a timeout or
when the Search soft key is pressed. You can dial a contact from the result list.
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PHONE SETTINGS
Placing a Call from Local Directory
To place a call from the local directory via the handset:
1. Press
to enter the main menu.
2. Select
.
3. Press
or
to highlight the desired entry.
4. Do one of the following:
•
Press
, if only one number is stored for the contact in the local
directory, the phone will dial out the number directly.
•
Press
, if both the office number and the mobile number are stored for the contact in the local
directory, the screen will display two numbers.
Press
or
to highlight the desired number.
Press
to dial out.
Blacklist
You can store up to 30 contacts in one handset’s blacklist. You can add, edit or delete contacts in the blacklist.
You can also dial a call from the blacklist, but an incoming call from a contact in the blacklist will be
rejected automatically.
To add an entry to the blacklist manually via the handset:
1. Press
to enter the main menu.
2. Press
->Telephony->Caller Blacklist.
3. Press the Options soft key, and then select New Entry.
If there is no entry, press the OK soft key directly.
4. Enter the desired number in the Phone Number field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
You can also add an entry to the blacklist from the call history. For more information, refer to Call History
Management on page 34.
To delete an entry from the blacklist via the handset:
6. Press
to enter the main menu.
7. Select
->Telephony->Caller Blacklist.
8. Press
or
to highlight the desired entry.
9. Press the Options soft key, and then select Delete.
The selected entry will be deleted successfully. To delete all entries from the blacklist via the handset:
1. Press
to enter the main menu.
2. Select
->Telephony->Caller Blacklist.
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PHONE SETTINGS
3. Press the Options soft key, and then select Delete All.
The LCD screen prompts “Delete All?”.
4. Press the Yes soft key to delete all entries or the No soft key to cancel.
To place a call from the blacklist via the handset:
1. Press
to enter the main menu.
2. Select
->Telephony->Caller Blacklist.
3. Press
or
4. Press
to dial out.
to highlight the desired entry.
Call History Management
Call history contains call information such as calling/called party identification, time and date, and call duration.
The handset maintains call history lists of All Calls, Outgoing Calls, Missed Calls and Accepted Calls. Each call
history list can store a list of entries sorted by date and time of the call, starting with the latest call entry. You
can check the detailed information of an entry in the call history. You can also dial a call, add an entry to the local
directory or blacklist, and delete entries from the call history.
To check the local call history via the handset:
1. Press the History soft key when the handset is idle.
The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
2. Press
or
to highlight the desired list, and then press the OK soft key.
The LCD screen displays all entries of the selected list.
3. Press
or
to highlight the desired entry, and then press the View soft key.
The LCD screen displays the detailed information of the entry. To add an entry to the blacklist from the call history via the handset:
You can block the incoming calls from the entry by adding it to the blacklist. For more information on blacklist,
refer to Blacklist on page 33.
1. Press the History soft key when the handset is idle.
The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
2. Press
or
to highlight the desired list, and then press the OK soft key.
The LCD screen displays all entries of the selected list.
3. Press
or
to highlight the desired entry.
4. Press the Options soft key, and select Add To Blacklist.
The LCD screen prompts “Are you sure?”.
5. Press the Yes soft key to add the selected entry to the blacklist or the No soft key to cancel.
To delete an entry from the call history via the handset:
1. Press the History soft key when the handset is idle.
The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
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PHONE SETTINGS
2. Press
or
to highlight the desired list, and then press the OK soft key.
The LCD screen displays all entries of the selected list.
3. Press
or
to highlight the desired entry.
4. Press the Options soft key, and select Delete.
The selected entry is deleted successfully.
To delete all entries of a list from the call history via the handset:
1. Press the History soft key when the handset is idle.
The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
2. Press
or
to highlight the desired list, and then press the OK soft key.
The LCD screen displays all entries of the selected list.
3. Press the Options soft key, and then select Delete All.
The LCD screen prompts “Delete All?”.
4. Press the Yes soft key to delete all entries of the selected list or the No soft key to cancel.
To place a call from the call history via the handset:
1. Press the History soft key when the handset is idle.
The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
2. Press
or
to highlight the desired list, and then press the OK soft key.
The LCD screen displays all entries of the selected list.
3. Press
or
4. Press
.
to highlight the desired entry.
Speed Dial
Speed dial allows you to perform single-digit dialing to predefined numbers. This feature is particularly useful to
speed up dialing the numbers that frequently used or hard to remember. A maximum of 8 speed dial
numbers are allowed.
For example, the digit key 2 is configured as a speed dial key and assigned the number 4606, the phone will dial
out the number 4606 directly when you long press digit key 2.
Assigning a Speed Dial Number
You can assign the important numbers of your directory (including local directory and remote phone book) to the
speed dial keys of your handset. This helps you dial a contact quickly and easily by long pressing the speed dial
key without having to enter the directory. The available speed dial keys are the digit keys 2-9.
To assign a speed dial number from the directory via the handset:
1. Press
to enter the main menu.
2. Select
->Telephony->Speed Dial.
The LCD screen displays all available speed dial keys.
If the digit key did not be assigned numbers before, you can long press the
digit key when the phone is idle to enter the Speed Dial screen.
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35
PHONE SETTINGS
3. Press
or
to highlight the desired speed dial key, and then press the Assign soft key.
4. Press
or
to highlight the desired directory if there are multiple directories.
5. Select the desired contact from the directory.
6. Do one of the following:
•
If only one number is stored for the contact in the selected directory, press
the OK soft key to assign the number to the selected speed dial key.
•
If both the office number and the mobile number are stored for the contact in the selected directory,
press the OK soft key to display the two numbers.
Press
or
to highlight the desired number.
Press the OK soft key to assign the number to the selected speed dial key.
Deleting a Speed Dial Number
To delete a speed dial number via the handset:
1. Press
to enter the main menu.
2. Select
->Telephony->Speed Dial.
3. The LCD screen displays all available speed dial keys.
4. Press
or
to highlight the desired speed dial key, which is already assigned a number.
5. Press
or the Clear Key soft key to delete the assigned speed dial number.
Placing a Call Using Speed Dial Key
To place a call using the speed dial key via the handset:
1. Long press the speed dial key (digit key) when the handset is idle.
The number assigned to this speed dial key is dialed out.
Auto Answer
When auto answer feature is enabled, you can simply answer the incoming calls by picking up the handset from
the charger cradle without having to press the off-hook key. The auto answer feature works only if the handset is
placed in the charger cradle.
To configure auto answer via the handset:
1. Press
to enter the main menu.
2. Select
->Telephony->Auto Answer.
3. Press the Change soft key to check or uncheck the Auto Answer checkbox.
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PHONE SETTINGS
Base Restart
In some instances, you may need to restart the base station to refresh the settings.
To restart the base station via the handset:
1. Press
to enter the main menu.
2. Select
->System Settings->Base Restart.
3. Enter the system PIN (default: 0000 or 9871).
4. Press the Done soft key.
After the above steps, the registration LED and network status LED go out simultaneously. After a period of time,
the LED indicators will illuminate solid green again when the base station restarts successfully.
Eco Mode+
Eco mode+ turns off the transmission power and the radio waves emitted are virtually zero when the phone is in
the standby mode. If the eco mode+ is enabled, and there is no signal interaction between the handset and the
base station, the color of the signal strength indicator on the idle screen will display in green. When a call comes
in or a connection occurs, the phone exits the eco mode+ automatically, and the signal strength indicator on the
idle screen changes from green to white.
To configure eco mode+ via the handset:
1. Press
to enter the main menu.
2. Select
->System Settings->Eco Mode+.
3. Enter the system PIN (default: 0000 or 9871) and press the Done soft key.
The LCD screen prompts “Setting takes effect after base reboot. Reboot now or not?”.
4. Press the Yes soft key to reboot the base station.
The base station reboots to make the configuration take effect. The configuration
applies to all the handsets registered to the base station.
Eco Mode
Eco mode greatly reduces the transmission power and signal output when the phone is in the talk mode. The
attenuation range is 20m. When the distance between the base station and the handset is over 20m, the eco
mode is disabled automatically.
To configure eco mode via the handset:
1. Press
to enter the main menu.
2. Select
->System Settings->Eco Mode.
3. Press the Change soft key to check or uncheck the Eco Mode checkbox.
If the Eco Mode checkbox is checked, the eco mode is enabled. The color of the signal
strength indicator on the idle screen will change from white to green.
NOTE:
If the eco mode is enabled, the coverage area of the base station will be reduced.
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PHONE SETTINGS
Repeater Mode
Repeater mode extends the radio coverage of the base station. The repeater has the same radio coverage as
the base station. This feature is especially useful for users who require mobility in large dwellings. If the
repeater mode is enabled, and a repeater is registered to the base station, the handset registered to the base
station can be used either in the base station or the repeater coverage area, thereby providing users with greater
freedom in mobility.
To configure the repeater mode via the handset:
1. Press
to enter the main menu.
2. Select
->System Settings->Repeater Mode.
3. Press the Change soft key to check the Repeater Mode checkbox.
The LCD screen prompts “Setting takes effect after base reboot. Reboot now or not?”.
4. Press the Yes soft key to reboot the base station.
The base station reboots to make the configuration take effect. The configuration
applies to all the handsets registered to the same base station.
NOTE:
Repeater mode and eco mode+ cancel each other out. These two features cannot be used at the
same time.
To use repeater mode, make sure both the base station and handset are upgraded to the supported
firmware version (x.30.x.40 or later).
For more information on how to use DECT repeater with the base station, refer to Yealink DECT
Repeater RT10 User Guide.
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38
CALL FEATURES
CALL FEATURES
The W52 Cordless Phone is designed to be easily used like a regular phone on a public switched telephone
network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or
conduct a conference call.
This chapter provides operating instructions of the call features. Topics include:
•
Placing Calls
•
Off Hook Hot Line Dialing
•
Answering Calls
•
Ending Calls
•
Redialing Calls
•
Call Mute
•
Call Hold/Resume
•
Call Waiting
•
Do Not Disturb (DND)
•
Call Forward
•
Call Transfer
•
Conference Call
•
Anonymous Call
•
Anonymous Call Rejection
•
Voice Mail
If you require additional information or assistance with your new phone, contact your system administrator.
Placing Calls
You can use your handset to place an internal or external call. You can place a call using the following
call modes:
•
Earpiece mode—pressing the off-hook key to dial out.
•
Speakerphone mode—pressing the speakerphone key to dial out.
•
Headset mode—connecting a headset.
During the call, you can switch the call mode by pressing the corresponding keys or connecting a headset.
You can cancel the dialing operation by pressing the on-hook key. During the call conversation, you can press the
left and right navigation keys to adjust the volume of the currently engaged audio devices (earpiece, headset or
loudspeaker). The call duration is displayed on the LCD screen while the call is in progress.
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CALL FEATURES
Placing Internal Calls
You can make free internal calls between the handsets registered to the same base station. You can place an
internal call to one handset or all handsets registered to the same base station.
To place an internal call to one handset via the handset:
1. Press
to enter the main menu.
2. Select
.
The LCD screen displays all other registered handset names and the All HS option.
3. Press
or
4. Press
,
to highlight the desired handset name.
,
or the OK soft key to dial out.
To place an internal call to all handsets via the handset:
1. Press
to enter the main menu.
2. Select
.
The LCD screen displays all registered handset names and the All HS option.
3. Select All HS.
4. Press
,
,
or the OK soft key to dial out.
All other subscribed handsets will ring simultaneously.
Placing External Calls
You can place external calls on the handset. External calls based on the public telephone network require the
use of SIP lines. Your system administrator needs to assign the SIP line to the handset beforehand, and then
assign the line to the handset as the outgoing line. For more information on the outgoing line, refer to Outgoing
Lines on page 40.
To place an external call via the handset:
You can do one of the following:
•
Enter the desired number using the keypad.
Press
,
or
to dial out.
If there are multiple lines assigned to your handset as outgoing lines, press the Line soft key to select the
desired line and then press
or the Dial soft key to dial out. If you do not select a line, the handset uses
the default outgoing line to dial out.
•
Press
to enter the pre-dialing screen.
Enter the desired number using the keypad.
Press
,
or
to dial out.
If there are multiple lines assigned to your handset as outgoing lines, press the Line soft key to select the
desired line and then press
or the Dial soft key to dial out. If you do not select a line, the handset uses
the default outgoing line to dial out.
User Guide for the W52 Cordless Phone
40
CALL FEATURES
To place a new call during an active call via the handset:
You can place at most two calls on your handset.
1. Press the Ext.Call soft key.
The active call is placed on hold.
2. Enter the desired number in the Call To field using the keypad.
3. Press
,
or
to dial out.
NOTE:
You can also make an IP call by directly dialing the IP address of any IP phone. For example,
IP: 192.168.1.15.
Off Hook Hot Line Dialing
For security reasons, W52 Cordless Phones support off hook hotline dialing feature. When the user dials out a
call using a line with this feature enabled, the IP phone will first dial out the preconfigured number to the SIP
server the line registers to.
The SIP server may prompt the user to enter an activation code for call service. After the user enters a valid
activation code, the IP phone will use this line to dial out a call successfully. If the entered activation code is
invalid, the user cannot use this line for call service.
NOTE:
The server actions may vary on different servers.
Contact your system administrator for the activation code.
This feature is not applicable to IP call and intercom call. That is, even if Off Hook hot line dialing feature is
enabled, you can place an IP call or intercom call normally.
Answering Calls
You can answer a call in three ways:
•
Using the earpiece
•
Using the speakerphone
•
Using the headset
NOTE:
You can ignore an incoming call by pressing the Silence soft key or reject an incoming call by
pressing the on-hook key.
You can also activate Do Not Disturb mode on a per-line basis to reject all incoming calls of the
specified line.
User Guide for the W52 Cordless Phone
41
CALL FEATURES
Answering When Not in Another Call
In all cases, the active call will appear on the LCD screen showing call duration and destination.
To answer a call using the earpiece:
1. Press
or the Accept soft key.
To answer a call using the speakerphone mode:
1. Press
.
To answer a call using the headset:
1. With a headset connected, press the Accept soft key.
Answering When in Another Call:
If you are during an active call, an incoming call arrives on the handset, do the following:
1. Press
,
,
or the Accept soft key.
The incoming call is answered, and the original call is placed on hold.
Ending Calls
To end a call:
Do one of the following:
•
Press
.
•
Place the handset in the charger cradle.
Redialing Calls
The redial number list stores the twenty last dialed phone numbers. When the memory of the redial number
list is full, the handset will automatically erase the oldest dialed number when a new number is dialed. You can
redial a call from the redial number list.
To redial the last dialed number:
1. Press
when the handset is idle.
2. Press
again.
A call to your last dialed number is attempted.
To redial a previously dialed number:
1. Press
when the handset is idle.
The handset displays the dialed phone numbers.
2. Press
or
to highlight the desired entry.
You can press Options->Edit Before Call to edit the phone number or select the desired line by pressing
the Line soft key.
User Guide for the W52 Cordless Phone
42
CALL FEATURES
3. Press
again.
You can add local contacts from the redial number list. You can also delete an entry or all entries from the
redial number list.
Call Mute
You can mute the microphone during an active call. When muting the microphone, you can hear the other party
but he or she cannot hear you. For example, if you do not want the other party to listen to the conservation when
you talk to someone in the room, you can mute the microphone temporarily.
To mute a call:
1. Press
during an active call.
The call is muted, and the
icon is displayed on the LCD screen.
To un-mute a call:
1. Press
The
again.
icon disappears from the LCD screen.
Call Hold/Resume
You can place an active call on hold. At any time, at most one active call can be in progress on your handset. You
can answer or make another call while placing the original call on hold.
To place a call on hold:
1. Press the Options soft key during a call, and then select Hold.
The call is placed on hold and the
icon is displayed on the LCD screen.
To resume a hold call:
Do one of the following:
•
Press the Resume soft key.
•
Press
.
•
Press
.
Two calls on Hold:
If two calls are placed on hold on the handset, press the Resume soft key to resume the current call. Press
or the Swap soft key to swap between two calls.
,
NOTE:
When the call on the handset is placed on hold, placing the handset in the charger cradle will not
end the call.
User Guide for the W52 Cordless Phone
43
CALL FEATURES
Call Waiting
You can enable or disable call waiting feature on the handset. If call waiting feature is enabled, the handset will
notify you of a new incoming call during a call, and present the incoming call information visually on the LCD
screen. You can also enable the handset to play a warning tone when receiving a new incoming call during a call.
If call waiting feature is disabled, the new incoming call will be automatically rejected by the handset.
To configure call waiting feature via the handset:
1. Press
to enter the main menu.
2. Select
->Call Waiting.
3. Press
or
to select the desired value from the Status field.
4. Press
or
to select the desired value from the Tone field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
NOTE:
The call waiting tone works only if call waiting feature is enabled.
To answer a new incoming call during a call via the handset:
If call waiting feature is enabled, a new incoming call can be answered during a call.
1. Press the Accept soft key to answer the new incoming call.
The original call is placed on hold.
Do Not Disturb (DND)
You can activate or deactivate the DND mode on a per-line basis. If DND mode is activated for a specific line, all
incoming calls to the line will be rejected automatically, and the callers will hear a busy tone.
To activate DND mode for a specific line via the handset:
1. Press
to enter the main menu.
2. Select
->Do Not Disturb.
The LCD screen displays the incoming lines currently assigned to the handset.
3. Press
or
to highlight the desired line, and then press the OK soft key.
4. Press
or
to select Enabled from the Status field.
5. Press the OK soft key to accept the change.
6. The
icon on the status line indicates the DND mode is activated. You can press the Line soft key when
the handset is idle to check the line status. The
icon in the bottom of a line indicates that the DND
mode is activated for this line.
The handset will reject all incoming calls to this line, and the LCD screen displays the missed call icon
followed by the number of missed calls.
User Guide for the W52 Cordless Phone
44
CALL FEATURES
Call Forward
You can enable call forward feature on a per-line basis. The handset will forward incoming calls of the line to
another party.
Three forwarding types:
•
Always Forward: Incoming calls are immediately forwarded.
•
Busy Forward: Incoming calls are immediately forwarded if the line is busy.
•
No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
To enable call forward feature for a specific line via the handset:
1. Press
to enter the main menu.
2. Select
->Call Forward.
The LCD screen displays the incoming lines currently assigned to the handset.
3. Press
or
to highlight the desired line, and then press the OK soft key.
4. Press
or
to highlight the desired forwarding type, and then press the OK soft key.
5. Press
or
to select Enabled from the Status field.
6. Enter the destination number you want to forward incoming calls to in the Target field.
7. Press
or
to select the desired ring time to wait before forwarding from the After Ring Time field
(only available for No Answer Forward).
8. Press the Save soft key to accept the change.
The
icon on the status line indicates call forward feature is enabled.
If Always Forward is selected, there is no prompt on the LCD screen when the line receives an incoming call.
The incoming call is logged in the Accepted Calls list.
NOTE:
Call forward feature may be overridden by the server settings. For more information, contact your
system administrator.
Call Transfer
You can transfer a call to another party in one of the following ways:
•
Blind Transfer: Transfer a call directly to another party without consulting.
•
Semi-Attended Transfer: Transfer a call when receiving the ring-back.
•
Attended Transfer: Transfer a call with prior consulting.
To perform a blind transfer:
1. Press the Options soft key during a call, and then select Transfer.
You can also press
directly.
User Guide for the W52 Cordless Phone
45
CALL FEATURES
2. Enter the number or select the handset you want to transfer the call to.
3. Press
or the Transfer soft key.
The call is connected to the number or the handset you specified, and the LCD screen prompts
“Call Transferred”.
To perform a semi-attended transfer via the handset:
1. Press the Options soft key during a call, and then select Transfer.
You can also press
directly.
2. Do one of the following:
•
Enter the number or select the handset you want to transfer the call to.
Press
to dial out.
•
Press the Directory soft key, and then select the desired contact.
Press
or the Call soft key.
If both the office number and the mobile number of the contact are stored, select
the desired number and press
or the OK soft key to dial out.
3. Press
or the Transfer soft key to complete the transfer when receiving the ring-back.
The LCD screen prompts “Call Transferred”.
To perform an attended transfer via the handset:
1. Press the Options soft key during a call, and then select Transfer.
You can also press
directly.
2. Do one of the following:
•
Enter the number or select the handset you want to transfer the call to.
Press
to dial out.
•
Press the Directory soft key, and then select the desired contact.
Press
or the Call soft key.
If both the office number and the mobile number of the contact are stored, select
the desired number and press
or the OK soft key to dial out.
3. Press
or the Transfer soft key to complete the transfer after the party answers the call.
The LCD screen prompts “Call Transferred”.
To transfer a call to another party when there are two calls on the handset via the handset:
1. Place a call to user A.
2. Place another call to user B.
Two calls are established on the handset.
3. Select the desired call (e.g., the call with user A) and make sure the call is active.
4. Press the Options soft key, and then select Call Transfer.
The LCD screen displays the target party (user B) you will transfer the call to.
5. Press the Transfer soft key to complete the transfer.
The LCD screen prompts “Call Transferred”, and then the handset returns to the idle screen. Call is established
between user A and User B.
User Guide for the W52 Cordless Phone
46
CALL FEATURES
Conference Call
You can create a conference with other two parties using the phone’s local conference. You can also create a
conference between two calls by pressing the Conf. soft key. The W52 Cordless Phones also support network
conference.
NOTE:
Network conference is not available on all servers. For more information, contact your system
administrator.
Local Conference
You can use the handset to create a local conference with other parties. The handset supports up to 3 parties
(including yourself) in a conference call. You can create a conference between an active call and a held call on the
handset (on the same line or different lines).
To set up a local conference call via the handset:
1. Place a call to the first party.
2. Press the Options soft key, and then select Conference.
3. Do one of the following:
•
Enter the number of the second party or select the handset you want to add to the conference.
Press
,
,
or the Conf. soft key to dial out.
•
Press the Directory soft key, and then select the desired contact.
Press
,
,
or the Call soft key.
If both the office number and the mobile number of the contact are stored, select the
desired number and press
,
,
or the OK soft key to dial out.
4. When the second party answers the call, you can consult with him or her before adding the call
to the conference.
5. Press the Conf. soft key again to join all parties in the conference.
To join two calls in a conference via the handset:
1. Place two calls on the handset.
2. Select the desired call and make sure the call is active.
3. Press the Options soft key, and then select Conference.
Two calls are joined in the conference.
To drop the conference call, press
User Guide for the W52 Cordless Phone
or the End soft key.
47
CALL FEATURES
Anonymous Call Rejection
You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call
rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers
from showing up. You can configure anonymous call rejection feature on a per-line basis.
NOTE:
The anonymous call rejection feature is not available on all servers. Contact your system
administrator for more information.
There is only one side anonymous call rejection feature (phone-side or server-side) can be
configured via the handset. As of firmware version 73, the system administrator can configure the
anonymous call rejection mode via the configuration files. The default anonymous call rejection
mode is Local, and the phone-side anonymous call rejection feature is configured via the handset.
If the anonymous call rejection mode is configured to Server, the server-side anonymous call
rejection feature is configured via the handset. For more information, contact your system
administrator.
To configure anonymous call rejection feature for a specific line via the handset:
1. Press
to enter the main menu.
2. Select
->Anon.Call Rejection.
The LCD screen displays the incoming lines currently assigned to the handset.
3. Press
or
to highlight the desired line, and then press the OK soft key.
4. Press
or
to select the desired value from the Status field.
5. Press the OK soft key to accept the change.
Voice Mail
You can leave voice mails to someone else. You can also receive and listen to voice mails via the handset. Voice
mail feature ensures that you will never miss any important messages. When receiving a new voice mail, the
icon appears on the LCD screen with the number of unread voice mails, and the message key LED flashes red.
NOTE: Voice mail feature is not available on all servers. Contact your system administrator for more
information.
To leave a voice mail:
You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call. Follow the
voice prompts from the system server to leave a voice mail, and then hang up.
To configure the voice mail access code via the handset:
1. Press
to enter the main menu.
2. Select
->Set Voice Mail.
The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines
simultaneously, and the number of voice mails for each line.
User Guide for the W52 Cordless Phone
48
CALL FEATURES
3. Press
or
to highlight the desired line, and then press the Select soft key.
4. Press
or
to select Enabled from the Status field.
5. Enter the voice mail access code in the Number field.
6. Press the OK soft key to accept the change or the Back soft key to cancel.
To configure fast access for voice mail via the handset:
You can configure fast access to connect straight to the voice mails of the desired line by long pressing the digit
key 1 without having to scroll through the menu when the handset is idle.
1. Press
to enter the main menu.
2. Select
->Set Key 1.
The LCD screen displays the lines assigned to the handset as incoming lines and outgoing
lines simultaneously.
3. Press
or
to highlight the desired line and press the Select soft key.
The radio box of the selected line is marked.
To listen to the voice mail using the menu via the handset:
1. Press
to enter the main menu.
2. Select
->Play Message.
The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines
simultaneously, and the number of voice mails for each line.
3. Press
or
to highlight the desired line, and then press the Select soft key.
The handset dials out the voice mail access code using the selected line automatically.
4. Follow the voice prompt from the system server to listen to your voice mails.
To listen to the voice mail via fast access via the handset:
1. Long press
when the handset is idle.
The handset automatically dials out the voice mail access code using the line you selected
when configuring fast access for voice mail.
2. Follow the voice prompt from the system server to listen to your voice mails.
You can also listen to the voice mail by pressing
line and press the Select soft key.
to enter the Messages & Calls screen. Select the desired
NOTE:
Before listening to the voice mails, make sure the voice mail access code has been configured.
When all new voice mails are retrieved, the
User Guide for the W52 Cordless Phone
icon will disappear from the screen.
49
TROUBLESHOOTING
TROUBLESHOOTING
This chapter provides some general troubleshooting information to help you solve the problems you might
encounter when using your W52 Cordless Phone.
If you require additional information or assistance with your new phone, contact your system administrator.
Why doesn’t the handset ring?
•
Ensure that the ringer volume of your handset is not adjusted to the
minimum. Refer to Adjusting Ringer Volume on page 21.
•
Ensure that the silent mode is not switched on. Refer to Switching Silent Mode On/Off on page 22.
Why can’t I receive calls?
•
Ensure that the DND mode is not activated. Refer to Do Not Disturb (DND) on page 44.
•
Ensure that Always Forward feature is not enabled. Refer to Call Forward on page 45.
Why does the handset prompt the message “Not Subscribed”?
Check the registration status of your handset. If your handset is not registered to the base station, register it
manually. Refer to Handset Registration on page 17.
Why does the handset prompt the message “Not In Range”?
•
Ensure that the base station is properly plugged into a functional AC outlet.
•
Ensure that the handset is not too far from the base station.
Why does the handset prompt the message “Network unavailable”?
•
Ensure that the Ethernet cable is plugged into the Internet port on
the base station and the Ethernet cable is not loose.
•
Ensure that the switch or hub in your network is operational.
Why cannot the handset be registered to the base station?
If the network works normally, you can check the compatibility between base station and handset. There are 2
sets of base stations, complied with the FCC and CE standards respectively. You can check it from the back of the
base station. There are also 2 sets of handsets, American and Europe area respectively.
The American area handset is compatible with FCC standard base station.
The Europe area handset is compatible with CE standard base station.
To recognize the area of handset via the handset:
1. Press
to enter the main menu.
2. Select
->Handset.
The LCD screen displays status information of handset status, you can press
to the Area field.
User Guide for the W52 Cordless Phone
or to scroll
through
50
TROUBLESHOOTING
Why doesn’t the power indicator on the base station light up?
Plug the supplied power adapter to W52 Cordless Phone, if the power indicator doesn’t light up, it should be a
hardware problem. Please contact your vendor or local distributor and send the problem description for help.
Why doesn’t the network indicator on the base station light up slowly flash?
It means that the W52 Cordless Phone cannot get an IP address. Try connecting the W52 Cordless Phone to
another switch port, if the network indicator still slowly flashes, please try a reset.
Why can I hear the verification tone from handset if the call is successfully handled by the repeater?
To deactivate the verification tone on the repeater:
1. Switch off the repeater (disconnect the power adapter).
2. Switch it on for 1 to 5 seconds and switch it off again.
3. Switch it on again. The LED indicator on the repeater flashes slowly.
4. Switch it off again.
5. Switch it on again.
The verification tone is then deactivated. If you want to activate the verification tone, repeat the above steps.
Why does paging fail?
•
Check the current mode of the base station. If the base station is not in the paging
mode, press the paging key on the base station to enter the paging mode.
•
Ensure that there is at least one handset registered to the base station.
Why can’t I turn the handset on?
Ensure the batteries are inserted into the handset. If the batteries are already inserted into the handset, place
the handset in the charger cradle.
Why do I hear some noise during a call?
•
Ensure that you are not using the handset or base station in an area with high electrical interference.
You can reposition the handset and the base station to keep them far away from sources of high
electrical interference.
•
Ensure that the handset is not too far from the base station.
•
Restart the base station and place a call to see if there is still noise heard during the call.
Can I transfer an internal call to another party?
The phone does not support this feature. You can only transfer external calls from the phone.
User Guide for the W52 Cordless Phone
51
MENU STRUCTURE
MENU STRUCTURE
Base
Status
Handset
Line Status
Intercom
Play Message
Voice Mail
Set Voice Mail
Set Key 1
Call Forward
Do Not Disturb
Call Features
Call Waiting
Anon. Call Rejection
Anonymous Call
Local Dir
Directory
Network Dir
Remote Phonebook
Date & Time
Audio
Advisor Tones Ring
Tones
Display
Screen Saver
Colour Schemes
Display Backlight
Keypad Light
Notification Light
Time Format
Date Format
Input Method
Menu
Structure
Shortcut
Language
Registration
Settings
Telephony
System Settings
Handset Name
Upgrade Firmware
User Guide for the W52 Cordless Phone
Register Handset
De-reg. Handset
Select Base
Auto Answer
Default Line
Incoming Lines
Speed Dial
Caller Blacklist
Network
Handset Reset
Change Base PIN
Base Reset
Base Restart
Auto Provision
Eco Mode+
Eco Mode
Repeater Mode
52
APPENDIX A - TIME ZONES
APPENDIX A - TIME ZONES
Time Zone
Time Zone Name
−12
−11:30
−11
Samoa
−10:30
−10
US-Hawaii-Aleutian、US-Alaska-Aleutian
−9:30
−9
US-Alaska Time
−8:30
−8
Canada (Vancouver, Whitehorse), Mexico (Tijuana, Mexicali), US-Pacific Time
−7:30
−7
Canada (Edmonton, Calgary), Mexico (Mazatlan, Chihuahua), US-MST no DST,
US-Mountain Time
−6:30
−6
Canada-Manitoba (Winnipeg), Chile (Easter Islands), Mexico (Mexico City,
Acapulco), US-Central Time
−5:30
−5
Bahamas (Nassau), Canada (Montreal, Ottawa, Quebec), Cuba (Havana), USEastern Time
−4:30
Venezuela (Caracas)
User Guide for the W52 Cordless Phone
53
APPENDIX A - TIME ZONES
−4
Canada (Halifax,Saint John), Chile (Santiago), Paraguay (Asuncion), UK (Falkland
Islands), UK-Bermuda (Bermuda), Trinidad & Tobago
−3:30
Canada-New Foundland(St.Johns)
−3
Argentina (Buenos Aires), Brazil (DST), Brazil (no DST), Denmark-Greenland
(Nuuk)
−2:30
−2
Brazil (no DST)
−1:30
−1
Portugal (Azores)
−0:30
0
Denmark-Faroe Islands (Torshavn), GMT, Greenland, Ireland (Dublin), Morocco,
Portugal (Lisboa, Porto, Funchal), Spain-Canary Islands (Las Palmas), UK
(London)
+0:30
+1
Albania (Tirane), Austria (Vienna), Belgium (Brussels), Caicos, Chad, Croatia
(Zagreb), Czech Republic (Prague), Denmark (Kopenhagen), France (Paris),
Germany (Berlin), Hungary (Budapest), Italy (Rome), Luxembourg (Luxembourg),
Macedonia (Skopje), Namibia (Windhoek), Netherlands (Amsterdam)
+1:30
+2
Estonia (Tallinn), Finland (Helsinki), Gaza Strip (Gaza), Greece (Athens), Israel
(Tel Aviv), Jordan (Amman), Latvia (Riga), Lebanon (Beirut), Moldova (Kishinev),
Romania (Bucharest), Russia (Kaliningrad), Syria (Damascus), Turkey (Ankara),
Ukraine (Kyiv, Odessa)
+2:30
+3
East Africa Time, Iraq (Baghdad), Russia (Moscow)
+3:30
Iran (Teheran)
+4
Armenia (Yerevan), Azerbaijan (Baku), Georgia (Tbilisi), Kazakhstan (Aktau),
Russia (Samara)
+4:30
Afghanistan
User Guide for the W52 Cordless Phone
54
APPENDIX A - TIME ZONES
+5
Kazakhstan (Aqtobe), Kyrgyzstan (Bishkek), Pakistan (Islamabad), Russia
(Chelyabinsk)
+5:30
India (Calcutta)
+5:45
+6
Kazakhstan (Astana, Almaty), Russia (Novosibirsk,Omsk)
+6:30
+7
Russia (Krasnoyarsk), Thailand (Bangkok)
+7:30
+8
China (Beijing), Singapore (Singapore), Australia (Perth)
+8:30
+9
Korea (Seoul), Japan (Tokyo)
+9:30
Australia (Adelaide), Australia (Darwin)
+10
Australia ( Brisbane), Australia (Hobart), Australia (Sydney,Melboume,Canberra),
Russia (Vladivostok)
+10:30
Australia (Lord Howe Islands)
+11
New Caledonia (Noumea)
+11:30
+12
New Zealand (Wellington, Auckland)
+12:30
+12:45
New Zealand (Chatham Islands)
+13
Tonga (Nukualofa)
User Guide for the W52 Cordless Phone
TROUBLESHOOTING
55
User Guide for the W52 Cordless Phone
56
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