Maax Warranty Card 2013
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MAAX SPAS INDUSTRIES CORP
25605 S. Arizona Avenue
Chandler, AZ 85248-9973
USA
LIMITED WARRANTY
extent of warranty
LIFETIME - Limited Steel Frame Warranty
MAAX SPAS INDUSTRIES CORP. Inc. warrants the Zinc Coated Steel Structural
Support System against rusting, corrosion, splitting, collapse, and other structural
failure for the life of your spa under “normal use” guidelines from the date of original
consumer purchase. Excludes wood frame.
10 YEAR - Limited Vessel Structure Warranty
MAAX SPAS INDUSTRIES CORP. warrants the fiberglass vessel structure against
water loss due to defects in materials and workmanship for ten (10) years from the date
of original consumer purchase.
7 YEAR - Limited Surface Warranty
MAAX SPAS INDUSTRIES CORP. warrants the interior surface of the vessel against
blisters, cracks, or delaminating due to defects in material and workmanship for a
period of seven (7) years from the date of original consumer purchase.
5 YEAR - Limited Equipment, Plumbing Warranty
MAAX SPAS INDUSTRIES CORP. Inc. warrants the Spa against water leakage from
jets, air controls, plumbing fittings, and the equipment (including pumps, Powerworks®
Control System, blower, and heater) to be free from defects in material and workmanship
for a period of five (5) years from the date of original consumer purchase.
2 YEAR - Limited Jet Insert Warranty
MAAX SPAS INDUSTRIES CORP. warrants the jet inserts to be free from defects
in material and workmanship for a period of two (2) years from the date of original
consumer purchase.
2 YEAR - Limited Side Panel Warranty
MAAX SPAS INDUSTRIES CORP. warrants the DuraMaax™ side panels not to
crack, blister, peel, splinter, warp, or delaminate and to be free from defects in materials
and workmanship for a period of two (2) years from the date of original consumer
purchase.
2 YEAR - Limited Digital Optics Warranty
MAAX SPAS INDUSTRIES CORP. Inc. warrants the Digital Optics Lighting System
to be free from defects in materials and workmanship for a period of two (2) years from
the date of original consumer purchase.
2 YEAR - UPGRADES - Limited Warranty
MAAX SPAS INDUSTRIES CORP. Inc. warrants: CleanZone II: the CleanZone
II UV Sanitizing system to be free from defects in materials and workmanship for
a period of two (2) years from the date of original consumer purchase. Spa Monitor
/ Transceiver, Ozonator, and Floating Remote: the Spa Monitor / Transceiver,
Ozonator, and Floating Remote to be free from defects in material and workmanship
for a period of two (2) years from the date of original consumer purchase. Stereo
Components: the stereo head unit, sub-woofer, power supply, and speakers to be free
from defects in material and workmanship for a period of two (2) years from the date
of original consumer purchase.
This Limited Warranty applies to Spa products manufactured by MAAX SPAS INDUSTRIES
CORPORATION (MSIC) under the brands (MAAX Collection, California Cooperage, Elite Spas, Vita Spa,
PowerPools, Xstream, and Lifestyle Spas) and sold and installed by its authorized dealers. This Limited
Warranty applies to the original consumer/user purchaser and terminates upon any transfer of ownership.
This Limited Warranty does not provide coverage for the insulated cover or any item or accessory attached
to, or installed on the Spa after the date of manufacture (including water sanitizing systems and cover
removal systems, which may be covered under other warranties). Spa is designed and intended solely for
residential installation and use. Therefore, commercial (non-residential) installations are herein expressly
excluded from all warranty coverage.
warranty performance
In the event of a defect covered under the terms of this Limited Warranty, notify your authorized
MAAX Spas dealer. Use all reasonable means to protect the Spa from further damage. A MAAX Spas
representative will repair the unit subject to the terms and conditions contained in this Limited Warranty.
Within the warranty terms provided herein, parts to repair a defect will be no charge, although you may
be assessed reasonable labor and travel charges for the service call. All Spa units must be completely
accessible for service; so that all side panels can be removed by the service technician without obstruction.
MSIC herein reserves its right to repair or replace any portion of the unit or the complete unit. MSIC
in its sole discretion may replace a Spa with one of equal value to the original purchaser. In such event,
reasonable costs for removal of the defective Spa, plus delivery and installation of the replacement unit
will be the sole responsibility of the owner. MSIC reserves the right to conduct an on-site inspection
by its authorized service representative. MSIC must pre-authorize the return of all defective products
and/or component parts. Pre-authorization is required for all in-field service where there is no authorized
MAAX Spas Dealer. Freight charges may be assessed if the Spa is returned to an Authorized MAAX Spas
representative, or to the factory for repair. The customer will bear all freight costs for any goods returned
to an authorized MAAX Spas representative or the factory, for any repairs deemed to be excluded from
coverage under the warranty.
exclusions
This Limited Warranty is void if the Spa has been subjected to unprotected freeze conditions or incurs
damage caused by improper water chemistry or water maintenance. This Limited Warranty is void if the
Spa has been subjected to alterations, neglect, misuse or abuse; if any repairs have been attempted by anyone
other than a MAAX Spas authorized service representative; or if failure is caused by accident, acts of God,
or other causes beyond the control of MSIC. Damage can be caused by exposing the Spa vessel to direct
sunlight for extended periods of time. Temperatures generated by sunlight or UV may become concentrated
on the vessel surface causing the surface material to crack, delaminate or discolor. The Spa cover must be
kept on the spa while void of water or any time it is not being used. Alterations include plumbing changes,
electrical conversions, or additions of alternate sanitation (other than an approved MAAX Spas ozone
generator, CleanZone II, or other similar water sanitary system) or heating systems which contribute to
component or unit failure. Neglect, misuse and abuse includes any installation, operation or maintenance of
the Spa other than that outlined in the Owner’s Manual or use for which the Spa is not designed. Including,
but not limited to damage caused by operation of the unit at water temperatures outside the range of 32
degrees F. and 120 degrees F., damage caused by dirty, clogged, or calcified filter cartridges, damage to the
vessel surface caused by improper use of chemicals, allowing undissolved sanitizing chemicals to contact
the surface, damage caused by improper pH balance or other improper water chemistry, damage caused by
failure to provide even and sufficient foundation for the Spa, are considered abuses and may invalidate this
Limited Warranty. Fading, discoloration, yellowing, scratches and/or gouges can occur with normal use and
are not considered warrantable defects if reported after the date of installation. Micro-crazing on the vessel
surface is the result of over exposure to direct sunlight when the cover is not properly installed, and is not
covered by this warranty. The UV bulb contained within the CleanZone II UV sanitizing chamber requires
routine replacement every twelve to eighteen months and is not covered by this limited warranty. Any
commercial use of the spa constitutes a non-residential application and is not covered by this warranty.
2 YEAR - Limited Headrest, Skimmer Lid, & Diverter Valve Warranty
MAAX SPAS INDUSTRIES CORPORATION warrants the headrests, skimmer lids,
and diverter valve to be free from defects in material and workmanship for a period of
two (2) years from the date of original consumer purchase.
Time Of Delivery
MAAX SPAS INDUSTRIES CORPORATION warrants fuses, light bulbs, and filter
cartridges to be free of defects in material and workmanship at the time of delivery to
the original consumer purchaser.
disclaimer
MAAX SPAS INDUSTRIES CORPORATION (MSIC) or its authorized agents, shall not be liable for
any injury, or loss of use of your Spa or other incidental or consequential damages or expenses which may
include but are not limited to the removal of a permanent deck, carpeting or other custom fixture. In no
event shall MSIC be liable, for any reason or cause, in excess of the amount paid for the product. No other
warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company, or other party
is authorized to change, modify, or extend the terms of this Limited Warranty in any manner whatsoever.
Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitations or exclusions may not apply to you.
legal rights
This Limited Warranty gives you specific legal rights and is not applicable if it interferes with any law or
regulation in any state, province, or country.
108179 Rev 08/12
Void if the Serial Number Label is missing.
Detach at Dotted Line and Return within 30 days of purchase.
warranty registration
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