HPE 3PAR Service Processor Software 5.0

Release Notes

Abstract

The information in this document is intended for use by Hewlett Packard Enterprise customers, partners, and HPE field representatives. These release notes describe the features and known issues included in HPE 3PAR Service Console for Service Processor 5.0

Part Number: QR482-96946a

Published: April 2017

Edition: 2

© 2017 Hewlett Packard Enterprise Development LP

Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard

Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard

Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software

Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard

Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website.

Acknowledgments

Google

™ is a trademark of Google Inc.

Linux ® is a trademark of Linus Torvalds in the U.S. and other countries.

Microsoft ® , Windows ® , and Hyper-V ® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Mozilla ® and Firefox ® are trademarks of Mozilla Incorporated.

Red Hat ® is a trademark of Red Hat, Inc. in the United States and other countries.

UNIX ® is a registered trademark of The Open Group.

VMware ® , VMware ® ESX ® , VMware ® ESXi

™

, VMware ® vCenter

™

, and VMware vSphere ® are U.S. registered trademarks of VMware, Inc.

Description

The HPE 3PAR Service Processor Software 5.0 Release Notes includes information about the base release of

Service Processor (SP) 5.0 and the accompanying HPE 3PAR Service Console (SC).

The HPE 3PAR Service Processor is an appliance which collects data from an attached HPE 3PAR StoreServ

Storage system in predefined intervals as well as an on-demand basis and sends the data to Hewlett Packard

Enterprise, if configured.

SC replaces Service Processor Online Customer Care (SPOCC), the Graphical User Interface (GUI) for SP 4.4 and earlier versions. SC is accessed through a browser and provides much of the same functionality as

SPOCC.

Update recommendation

Update recommendation: Required for using the HPE 3PAR Service Console and to support HPE 3PAR OS version 3.3.1.

Upgrading from SP 4.5 to 5.0 is supported through SPMAINT only, and the upgrade must be performed by HPE service personnel.

WARNING:

The SP running 4.5.0 does not support HPE 3PAR OS 3.3.1. The SP MUST be upgraded to SP 5.0.0 immediately following the upgrade to HPE 3PAR OS 3.3.1.

Supersede information

Supersedes: SP 4.4

Supported platforms and browsers

Physical SPs (PSPs)

• HPE ProLiant DL320e (Gen8)

• HPE ProLiant DL360e (Gen8)

• HPE ProLiant DL120 (Gen9)

Virtual SPs (VSPs)

• VMware ESXi 5.5/6.0/6.5

• Microsoft Hyper-V 2012/2012 R2/2016

Browsers

• Microsoft Internet Explorer

• Microsoft Windows Edge

• Mozilla Firefox

• Google Chrome

To access the most current version information, go to the Single Point of Connectivity Knowledge (SPOCK) for

Hewlett Packard Enterprise Storage Products at https://h20272.www2.hpe.com/SPOCK/.

3

Devices supported

• 3PAR StoreServ 7000 Storage series (PSP and VSP)

• 3PAR StoreServ 8000 Storage series (PSP and VSP)

• 3PAR StoreServ 10000 Storage series (PSP)

• 3PAR StoreServ 20000 Storage series (PSP)

Operating systems

This release is supported with the HPE 3PAR Operating System version 3.3.1.

Languages

Languages supported for this release:

• English

• Japanese

• Simplified Chinese

Features

The following features are part of the HPE 3PAR Service Console for the SP 5.0 release:

• Screens for initializing, restoring, updating, and configuring a service processor, adding storage systems, collecting support data, and more.

• Screens for monitoring and updating attached storage systems and hardware components such as controller nodes, ports, drive enclosures, and physical drives.

Modifications to the HPE SP OS

The following issues were addressed in this release:

Issue ID: 192845

Issue summary: ISP sending unsolicited emails daily at 1:05 AM.

Affected platforms: StoreServ 7000, StoreServ 8000, StoreServ 10000,

StoreServ 20000

Affected software versions: 4.4.0 MU2, 4.4.0 MU3

Issue description: When local notifications are enabled, SP sends email notification daily at 1:05 AM with the subject line "Cron

<rdanet@SP*******> /usr/bin/rda-cas-getcert --force-log".

Symptoms: Email notification received daily with subject line "Cron

<rdanet@SP*******> /usr/bin/rda-cas-getcert --force-log".

Conditions of occurrence: None

Impact: High

Customer circumvention: None

Customer recovery steps: None

4 Devices supported

Issue ID: 195715

Issue summary: No StoreServ logs or events are transferred to HPE if non-encrypted ports are disabled during StoreServ initialization.

Affected platforms: StoreServ 7000, StoreServ 8000, StoreServ 10000,

StoreServ 20000

Affected software versions: 4.3.0 GA - 4.3.0 MU3, 4.4.0.GA - 4.4.0

MU3

Issue description: During StoreServ initialization via OOTB if user select to disable non-encrypted ports then SP has very limited connectivity and cannot collect any events or logs from StoreServ.

Symptoms: No events or logs related to StoreServ are transferred to

HPE.

Conditions of occurrence: During OOTB non-encrypted ports are disabled.

Impact: High

Customer circumvention: If StoreServ initialization is performed via

OOTB then select option "no" to when prompted to disable non- encrypted ports.

Customer recovery steps: To enable non-encrypted ports later, run CLI command 'setnet disableports no'

Issue ID: 199092

Issue summary: Alert leading to automatic case creation failed to transfer.

Affected platforms: StoreServ 7000, StoreServ 8000, StoreServ 10000,

StoreServ 20000

Affected software versions: 4.1.0 - 4.3.0, 4.4.0 GA - 4.4.0 MU3

Issue description: A node failure alert generates a support case when it is transferred to HPE. SP failed to transfer the alert to HPE resulting in no case creation.

Symptoms: No events or logs related to StoreServ are transferred to

HPE.

Conditions of occurrence: spcollect process is terminated abruptly or CLI timeout error occurs.

Impact: High

Table Continued

5

Customer circumvention: None

Customer recovery steps: None

Issues and workarounds

Issue ID Description

154020

169634

171088

An error occurs when attempting to resume a pause advanced upgrade activity from the

Actions menu on the Activity page.

When you lose network connectivity during the

StoreServ initialization process, it appears that setup hangs and does not complete.

Corrective Action

Click the resume option in the activity panel on the Systems page to resume the update.

Reconnect to the network and log in to the

SP to complete the setup.

When admithw fails during an upgrade, retrying the upgrade will not resume from the "admithw failed" state.

Run admithw manually by selecting the

Admit Hardware action on the Systems page.

179246

182454

183554

187126

After successfully upgrading and rebooting the

SP using Firefox 48.0, the 3PAR StoreServ

Management Console login screen appears instead of the 3PAR Service Console login screen.

Clear the cache/cookies from Firefox and re- launch the browser.

For SP 5.0 actions such as CLI commands, admit hardware, check health, and collect support data give unexpected results or fail after the attached StoreServ reverted from 3.3.1 to

3.2.2, 3.2.1 or downgraded from OS version

3.3.1 to 3.2.2.

Restore the SP to a supported 4.x version to perform the actions.

Hyper-V VSP loses connection. Since SP 4.x defaults to using legacy adapters, if migrating from a 4.5 Hyper-V

VSP, you will need to reconfigure the VM to use non-legacy drivers:

1. Shut down the SP.

2. In the Hyper-V Settings... menu, select each legacy adapter and remove each adapter.

3. Select Add Hardware and add a

Network Adapter.

4. Select the desired Virtual switch.

5. Press Apply / OK.

6. Restart the SP.

When using Chrome browser version 54 or later, users might experience a browser crash with the error message "Aw, Snap!" on various screens and dialogs of SSMC and SC.

User another supported browser or an older version of Chrome.

Table Continued

6 Issues and workarounds

Issue ID

188892

189793

195025

196823

197194

197459

Description Corrective Action

While attempting to launch SP Setup after completing network configuration on the console, the SP Setup page disappears after clicking the

"Connect Service Processor" button.

Close the browser and open it again.

After successfully upgrading and rebooting the

SP using Firefox 48.0, the 3PAR StoreServ

Management Console login screen/Connection timeout pop-up appears instead of the 3PAR

Service Console login screen.

Clear the cache/cookies from Firefox and re- launch the browser.

Generated CSR is rejected by CA with "Data is

Invalid" error, missing SAN.

This issue is being tracked with Issue ID

195595.

When the sp2node process encounters a corrupt

HPE 3PAR OS star package, the process will exit and an error is reported that says "Unable to extract OS-<version>.tar."

Re-run sp2node and manually restage the

OS package using the "modify rescue parameters" command.

Dumps need to be prioritized to speed up transfer.

This issue is being tracked with Issue ID

199783.

After a patch Upgrade, an attempt to apply another patch may show a pop-up indicating that communication with the StoreServ cannot be established.

The message may appear in one of the following situations:

• After a patch is applied, the SP Socket

Communication Layer needs to rebuild the socket pool to account for new version software on the StoreServ. This can take up to two minutes.

• The patch causes netc, sysmgr, and a number of other services to restart. This is documented by the StoreServ and takes a few minutes to stabilize. During this period, the SP may encounter loss of connectivity to the storage system.

200145 Current validation rules for email addresses are too restricted. Only up to 4 characters are allowed after the period (.) in the email address.

Prerequisites for upgrading to SP 5.0

None. Targeted for fix in MU1.

You must first upgrade to SP 4.5 before upgrading to SP 5.0. Refer to the HPE 3PAR Service Processor

Software 4.5 Release Notes and HPE 3PAR Service Processor Software 4.3/4.4 to 5.0 Upgrade Instructions for upgrade information and instructions.

Prerequisites for upgrading to SP 5.0 7

Verify that you have

SP running version 4.5.

SP must be running in Secure Network Mode.

If a storage system is attached, it must be running at least HPE 3PAR OS 3.3.1.GA.

Physical SPs must be running on ProLiant servers.

ESXi version 5.5/6.0/6.5 or Hyper-V 2012 /2012 R2/2016 (for Virtual Service Processors)

Virtual SPs must have at least 4096 MB memory.

IMPORTANT:

For Hyper-V, do not reconfigure virtual memory until after the upgrade to SP 4.5 is complete.

Virtual SPs must have 4 CPU cores.

IMPORTANT:

For Hyper-V, do not reconfigure CPU cores until after the upgrade to SP 4.5 is complete.

WARNING:

Upgrade checks cannot determine the Windows Server version for Hyper-V VSPs. Do not continue upgrade on Windows Server 2008 R2. SP 5.0 is supported only on Windows Server 2012, Windows

Server 2012 R2, and Windows Server 2016.

Upgrading to SP 5.0

WARNING:

You must first verify that the HPE 3PAR OS is running version 3.3.1 before proceeding with this SP upgrade.

Use SPMAINT with the command line option =1.16.6==> Upgrade SP to version 5.0 to upgrade the SP to

SP-5.0.

Service Console installation instructions

To set up a Service Processor for SP 5.0 and manage an attached 3PAR StoreServ Storage system, follow the instructions in HPE 3PAR Service Console and StoreServ Management Console 3.1 Quick Setup Guide.

IMPORTANT:

If setting up a PSP or VSP, you must install SSMC 3.1 on a separate system, not on the SP.

Related information

The latest documentation for HPE 3PAR Service Processor 5.0 is available at the Hewlett Packard Enterprise

Support Center website.

8 Upgrading to SP 5.0

Available documents include:

• HPE 3PAR Service Processor Software 4.5 Release Notes

• HPE 3PAR Service Console and StoreServ Management Console 3.1 Quick Setup Guide

• HPE 3PAR Service Processor Software 5.0 User Guide

• HPE 3PAR Service Processor Software 5.0 Rebuild Instructions

Documentation feedback

Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback

([email protected]). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

Documentation feedback 9