ShoreTel IP Phone 480/480g Quick Reference VOICEMAIL PHONE OPERATION Place Calls Use the speakerphone or a headset or + Ext. Use the Directory + Make a conference call + Ext. + Make a call from History + Use the Intercom (through Directory) + to select + Lift handset or Send a call to voicemail or Divert an incoming call + Ext. + Adjust volume of handset, headset, or speakerphone when off hook; adjust ringer volume when on hook Answer call waiting (incoming call) Pick up a call for another extension + Password + Log in from another extension + + Assign ext. to Available or Anonymous phone to select + + Ext.+ Password + + Ext. + Password + + or Unassign extension +Password+ Assign your ext. to an assigned phone + + Ext. + Password + Change ext. assignment + + + Ext. + Password + + Unassign extension + + + Ext. + Password + + + + + + Using Voicemail System or CUSTOMIZE YOUR PHONE to select Press green blinking call appearance button or + Ext. Interact with Calls Mute a call Place a call on hold or press call appearance button Take a call off hold or press orange blinking call appearance button Transfer a call + Using Phone Interface to select + or + Password + Log in to voicemail main menu EXTENSION ASSIGNMENT or Answer Calls Answer a call Check visual voicemail + Ext. + or Select a ringtone +Password+ Change call handling mode (CHM) + Change CHM and call forwarding +Password+ + + Change automatic off-hook setting +Password+ + + Change time zone +Password+ + + Log in or out of workgroup +Password+ + + + + + + + to select + + + + + + + + Park a call on another extension + Ext. Unpark a call + Ext. View phone information + Reboot your phone + + (INFO#) (RESET#) Note: For details about using the phone, see the ShoreTel IP Phone 480/480g User Guide. ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com + + TROUBLESHOOTING Join calls + + ShoreTel IP Phone 480/480g Quick Reference Handset with finger rest Speaker Display area Programmable call appearance buttons Eight custom buttons with tri-color LED indicators show active, incoming, and on-hold calls. They can also be configured as call keys, monitored extensions, or speed-dial keys. GUIDE TO STATUS ICONS Main Display Indicator LED Flashing light alerts you to incoming calls and unheard voice messages. Unheard Voice Messages Monitored extension Missed Calls Monitored extension, DND Logged in to Workgroup Unheard Messages Logged in to Workgroup, in Wrap-Up Unheard Messages and DND Logged out of Workgroup Connected call and incoming call Standard call-handling mode Soft Keys Context-sensitive, functions defined in display area. Navigation key pad and selector button Lets you select options in the interface. Dial pad Audio Control Keys Volume button controls handset, headset, speaker, and ring volume. Mute, Speaker, and Headset buttons illuminate when functions are active. Microphone On a Call In a Meeting call-handling mode Out of Office call-handling mode Extended Absence call-handling mode Custom call-handling mode Call Appearance Idle, On Hook Function Keys Perform core telephony functions: Voicemail, Directory, History, Transfer, Conference, Hold Monitored Extension On a Conference Call Monitored extension in a connected call and call answered locally Monitored extension on hold and call answered locally Monitored extension in a connected call with a call on hold Off Hook, Dialing Inactive / Do Not Disturb Visual Voicemail Incoming Call Urgent Connected Call Message Presence Icons Connected Conference Call Message with return receipt In Directory and History (details view), the following icons indicate a person's current phone status: On Hold Locally Private message On Hold Remotely Broadcast message Non-standard call-handling mode Speed Dial Extension Broadcast message with return receipt requested On hold or has a call parked Speed Dial Extension with DND Private broadcast message Steady Orange: Extension’s call handling mode set to Do Not Disturb Do not disturb Call is being recorded Steady Red: Monitored extension is in use by other party (applies to BCA and Extension Monitor) Private broadcast message with return receipt requested On a Call Whisper mute is active Private message with return receipt requested Note: You can connect supported headsets to the IP Phone 480/480g via the headset jack on the back of the phone. GUIDE TO LEDS Your ShoreTel 480/480g IP phone provides color cues to help you determine call appearance status: Steady Green: Phone is in use (dialing or off hook) Available Blinking Green: Incoming call Blinking Orange: On hold or call parked PN 800-1764-01 The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 480/480g is covered by patents as listed at http://www.shoretel.com/about/patents. html. The product is also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.
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