®

Indoor

2

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1. Read all instructions before installing or using this heater.

2. This heater is hot when in use . To avoid burns, do not let bare skin touch hot surfaces.

Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc. and curtains at least 3 feet (0.9mm) from the front of the heater and keep them away from sides and rear restrictions apply to location dedicated heaters only.)

3. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.

4. Do not operate any heater after it malfunctions. Disconnect power at service panel and have heater inspected by a reputable electrician before reusing .

5. To disconnect heater, turn controls to off, and turn off power to heater circuit at main disconnect panel ( or operate internal disconnect switch if provided)

6. A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable vapours or liquids are used or stored.

7. Use this heater only as described in this Manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons .

“SAVE THESE INSTRUCTIONS”

INSTALLATION

3

1. This equipment shall be installed only by qualified personal who are familiar with the construction and operation of the apparatus and hazard involved.

2. The heater is fitted with an electrical connection box and should be connected as a fixed installation by a licensed electrical professional in accordance with the relevant electrical code.

3. Within USA, electrical installation shall be made in accordance with the National Electrical code.

4. Within Canada, electrical installation shall be made according to the provisions of section

62 of the Canadian electrical code Part 1.

5. This appliance must be grounded.

6. An over current protection device (or circuit breaker) is required for proper installation.

The rating of the device should be 150% of the rating of the product.

7. The THX series heaters are designed for domestic/ commercial heating applications within indoor or outdoor area and should not be used for any other purpose. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.

8. Before commencing installation make sure the electrical supply voltage is the same as that shown on the rating plate of the heater.

9. The heater must be mounted at least 6 feet(1.8m) above ground level when installed in

USA and 8 feet (2.4) above ground level when installed in Canada . For other clearances please refer to the diagram included in these instructions.

10. Do not use heater in areas where gasoline, paint or flammable liquids are used or stored.

11. The heater is not intended for use in bathrooms, laundry areas or similar indoor areas.

Never locate heater where it may fall into a bathtub, pool, spa or other water container.

12. Do not operate the heater after the heater malfunctions, or has been dropped or damaged in any manner. Return heater to authorised service facility for examination or mechanical adjustment or repair.

13. There are no user serviceable parts inside the heater any servicing other then cleaning of the heater should be performed by an authorised service representative

CAUTION:

High temperature risk of fire, keep electrical cords, drapery, furnishings and other

Combustibles At least 3 feet (0.9m) from front of heater and away from side and rear of heater.

Product Overview

Rev B Jul12

Why choose Heatstrip

®

electric radiant heaters for your outdoor or hard-to-heat indoor area?

As there is typically constant air movement in an outdoor or open indoor area, many conventional patio heaters rely on convection heating which works by heating the surrounding air. This can be quite impractical for these areas, as this heated air can easily blow away with natural air movement. Radiant style heaters transfer heat directly to objects through infra-red waves.

Whilst convection heaters heat the air in between objects, radiant heaters heat the surface of the objects themselves.

HEATSTRIP ® electric radiant heaters are more effective within an outdoor or uninsulated indoor area because they provide targeted warmth directly to the people and objects in their path.

Discrete, stylish heating for undercover outdoor and indoor open areas

Using the radiant heating principle, HEATSTRIP ® can provide effective and energy efficient comfort heating for undercover outdoor and indoor open areas. HEATSTRIP ® has successfully enabled many entertainment venues such as restaurants, pubs and clubs to utilise their outdoor dining areas day and night, through all seasons. Within your workplace or business,

HEATSTRIP ® can provide comfort heating for designated outdoor smoking and leisure areas, as well as for workstation spot heating in factories, warehouses and showrooms. Within your home, HEATSTRIP ® can provide comfort heating for undercover alfresco dining and BBQ area, patios, verandas, courtyards and balconies.

Subtle, minimalist design

The stylish, slimline black face of the HEATSTRIP ® does not emit light or glow when in use, blending elegantly into your décor. Ceiling, wall and umbrella mounting options ensure that your valuable floor and table space is not wasted.

There are 3 different series of products within the Heatstrip ® product category. Each has a different temperature output, making them ideal for different applications. Below is a list of some common applications, to assist with the selection of the most effective and efficient series. This is a general guide only, please refer to the Product Manual for each product, for more information.

HEATSTRIP ® Classic (THH models) is a premium high temperature heater and is primarily used for outdoor rooms where there is 1,2 3, or 4 enclosed sides, with an ideal mounting height of 82” to 105” (2.1 m to 2.7m.)

HEATSTRIP ® Max (THX models) is an ultra high temperature heater used for uncovered or open areas with a mounting height of 94” to 137” (2.4 m to 3.5m.)

HEATSTRIP ® Indoor (THS models) is a medium intensity heater used for protected indoor applications.

APPLICATION THS THH THX

4

Indoor insulated areas, classrooms, offices, bathrooms, wet areas, drying rooms

Outdoor under cover, café, veranda, patio, balcony ceiling height 3m or less

Outdoor under cover, café, veranda, patio, balcony ceiling height 3m or more

Highly exposed outdoor area

Indoor open area, warehouse, factory, production areas, sports facilities

Indoor spot heating, above tables, assembly areas

√

X

X

X

√

X

√

√

X

X

√

√

X

X

√

√

√

√

Efficient, cost effective electric heating

The innovative design of the HEATSTRIP ® enables comfortable and even heat dispersion from the surface with minimal operating costs.

Design flexibility

Four HEATSTRIP ® models are available, ensuring the heating requirements of any undercover outdoor or open indoor area is possible. Brackets for direct ceiling or wall/ceiling angled mounting are supplied as standard.

Optional HEATSTRIP ® accessories include beam or fixed umbrella mount brackets, extension mount brackets, chain suspension brackets, twin mount brackets and flush mounting enclosures.

Minimal maintenance

The HEATSTRIP ® incorporates no internal moving parts ensuring quiet and virtually maintenance free operation.

Australian made

Designed, engineered and assembled in Australia the HEATSTRIP ® ,is fully backed by a 12 month warranty.

Stylish design— The Heater that is a Design Feature!

The attractive HEATSTRIP ® comes with a standard black face and anodised alloy rear casing.

Easy to use

The standard HEATSTRIP ® is controller by a simple on/off operation, either when plugged directly into a power point, or hard-wired via a wall mounted on/off switch. The unit takes approximately 15 minutes to heat up to maximum temperature and approximately 30 minutes to cool down, depending upon the ambient temperature. Please don’t forget to turn it off.

We recommend installing your HEATSTRIP ® Classic with a timer controller to ensure the unit is turned off after a preset time. Thermofilm recommends Model TT-MTM controller, which includes a timer function and temperature control.

5

Specifications - AUL

MODEL

THH1500AUL

THH2400AUL

THH3200AUL

THH2400AUM

THH3200AUM

POWER

(WATTS)

1500

2400

3200

2400

3200

VOLTAGE

(VOLTS)

120

240

240

208

208

CURRENT

(AMPS)

12.2

10

13

11.3

15

DIMENSIONS

(inches)

36” x 6.5” x 2”

53.5” x 6.5” x 2”

70” x 6.5” x 2”

53.5” x 6.5” x 2”

70” x 6.5” x 2”

WEIGHT

(lbs)

11

17.5

22

17.5

22

MODEL

HEATER TYPE

OUTPUT

POWER

CONNECTION

APPROVALS

MOUNTING HEIGHT

MOUNTING OPTIONS

PROTECTION RATING

COUNTRY OF MANUFACTURE

High intensity electric radiant overhead heater with high surface area profiled alloy

Refer to model code chart above

120, 208 or 240 Volts Nominal at 50—60 Hertz, Single Phase

Gangbox

CSA/UL E321448

MINIMUM

RECOMMENDED

MAXIMUM

82” (2.1 m)

90” to 105” (2.3 m to 2.7 m)

117” (3.0 m) For higher ceiling heights, units can be lowered using optional bracket kits or refer to the

Heatstrip Max range

Suitable for ceiling, wall, beam, fixed umbrella and recess mounting. Also available for extension mount using rigid fixing poles and chain mount bracket.

IP55 Protection from water ingress from all directions

Australia

6

6.5"

(1

72 mm)

THH1800A

36

" (9

24 mm)

6.5"

(1

72 mm)

THH2400A

6.5"

(1

72 mm)

THH3200A

53

.5" (1

36

4mm)

70

" (1

77

4mm)

Spot heating principle

In most outdoor or difficult-to-heat indoor applications, there are 2 options when looking at the size and quantity of the heater required. Option 1 is to comfort heat the entire area based on the total dimensions of the space, regarding of whether the entire area is being fully occupied. Option 2 is to spot heat the high use areas, such as over outdoor tables, BBQ’s, lounges, assembly lines or indoor workstation.

Often it is more practical and efficient to spot heat these areas. Spot heating will help to reduce the initial capital cost, as well as the running costs. Spot heating will allow the area to be “zoned”, meaning heating only the areas that are being used, such as tables in a restaurant or outdoor alfresco area.

The top table shows a comparison between spot heating over a table, or heating an entire area.

The bottom table shows the flexibility of using HEATSTRIP ® to provide a comfortable environment, even when the layout of the area is very unusual.

6 x THH2400

BBQ

LOUNGE

BAR STOOLS

2 x THH2400

BAR

DINING TABLE

7

8

Radiant footprint

HEATSTRIP ® electric heater produce radiant heat, which heats objects rather than the air. Therefore, it is imperative that objects to be heated (ie. People), are within the direct radiant footprint of the heater.

The diagram to the left shows the radiant footprint of

HEATSTRIP ® , and is an approximate guide based on a fully enclosed, outdoor environment.

This diagram shows that the maximum heat output is found directly under the heater, and the temperature decreases as you move away from the heater.

It highlights the importance of maintaining recommended mounting heights, and positioning the heater directly above the area to be heated, if possible.

Also, the temperature (ie. surface temperature) is the same for all models, regardless of the wattage.

However, the size increases and the length of the unit increases, the radiant footprint will be larger.

The below diagrams show the approximate heating area for each model, based on both an indoor and outdoor enclosed environment.

HEATED AREA

INDOOR SPOT HEATING

62"

35"

102"

55"

110"

54"

78"

54°

25°C

23°C 21°C

137"

70"

THH1500

HEATED AREA

OUTDOOR ENCLOSED AREA

50"

35"

THH2400

78"

55"

THH1500 THH2400

THH3200

105"

70"

THH3200

Selection guide

Prior to selecting the exact model and quantity required for your application, please ensure the correct model heater is being used.

HEATSTRIP ® Classic (THH models) is a premium high temperature heater and is primarily used for outdoor rooms where there is 1,2 3 or 4 enclosed sides, with an ideal mounting height of 82” to 105” (2.1 m to 2.7m.) Ideal for hard to heat indoor applications or moist environments where an IP55 rating is required.

General recommendations for HEATSTRIP ® Classic:

Ideal mounting height: 82” to 105” (2.1 m to 2.7m.) Maximum is 117” (3m) in a protected outdoor environment.

Ideal mounting location: ceiling mounted, directly above area to be heated (eg. above a table)

Based on the radiant footprint of the previous page, for a protected outdoor area, a minimum of 500W/m2 is required. For indoor spot heating, a minimum heating capacity of 400W/m2 is recommended.

The below table outlines the coverage of each HEATSTRIP ® Classic model (in m2), based on 3 different scenarios.

For example, for all outdoor area that is protected from prevailing winds by walls, café blinds etc, Model THH1500A will cover 32 ft2 and Model THH2400A will cover 52 ft2.

MODEL

THH1500A

THH2400A

THH3200A

INDOOR PROTECTED (ft2) OUTDOOR ENCLOSED (ft2) OUTDOOR EXPOSED (ft2)

40 32 26

(3.75 m2)

65

(6 m2)

86

(8 m2)

(3 m2)

52

(4.8 m2)

69

(6.4 m2)

(2.5 m2)

43

(4 m2)

57

(5.3 m2)

9

Table layout

For the majority of outdoor applications, the most effective method is to spot heat a table or similar area. The below diagrams provides an easy selection guide for the approximate model and quantity of heaters required to heat common residential table settings.

Selections are based on HEATSTRIP closed outdoor area.

® Classic being mounted at 94” (2.4m) from the floor and an undercover fully en-

THH1500

THH2400

THH2400 THH3200

THH3200 THH3200

10

2 x THH3200 2 x THH2400

Installation Requirements

The ideal mounting position for the HEATSTRIP not possible, HEATSTRIP

®.

Classic is on the ceiling, directly above the area to be heated. If this is

®.

can be mounted on a wall and angled downwards. In this situation, ensure the mounting height is in the range of 82” to 105” (2.1 m to 2.7m) and the table is within 98” (2.5m) of the wall.

For mounting heights more than 117” (3m,) we recommend the use of the optional accessories to reduce the height of the heater to 82” to 105” (2.1 m to 2.7m.) This will increase the effectiveness of your HEATSTRIP ®. Refer to the Mounting

Accesory section for more information.

Electrical connections/GPO’s should not be located at the back of the heater. They should be located outside the physical footprint of the units to minimize heat build-up behind the units.

If the heater is to be mounted on an incline (eg. Vaulted ceiling), ensure the electrical connection is located at the lowest point of the heater.

INCORRECT

INSTALLATION

CORRECT

INSTALLATION

CEILING CEILING

CEILING CEILING

CEILING

The heating surface must never be directed toward the ceiling

11

12

Installation location

—the below diagrams confirm the minimum recommended clearances.

LIGHT, FAN OR SPRINKLER MUST

NOT BE BELOW THE HEATER

CEILING

6" Min.

Wall

96" Min.

82" Min.

FLOOR

Angled Wall Installation

LIGHT, FAN OR SPRINKLER MUST

NOT BE BELOW THE HEATER

CEILING

40" Min.

SURFACE BELOW HEATER

12" Min.

2 1/2" Min.

40" Min.

6" Min.

Wall

40" Min.

82" Min.

SURFACE BELOW HEATER

Ceiling Installation

FLOOR

CEILING

LIGHT, FAN OR SPRINKLER MUST

NOT BE BELOW THE HEATER

2 1/2" Min.

96" Min.

2 1/2" Min.

Wall

40" Min.

82" Min.

SURFACE BELOW HEATER

FLOOR

Angled Ceiling Installation ANGLED CEILING INSTALLATION

ROOFING MATERIAL

CEILING JOIST

BATTEN

FLUSH MOUNT ENCLOSURE

"D"

CLEARANCE DIMENSIONS

HEATER

BRACKET x2

"D"

ON

OFF

PLASTER CEILING

TIMBER BATTEN

FLUSH MOUNT ENCLOSURE

SCREWS, AT EACH END, THERE ARE 6 HOLES

WITH A DIAMETER OF 8mm EACH

Mounting options

The installation of HEATSTRIP ® Classic is simple and easy with the standard mounting brackets supplied. For other more challenging locations there are a range of mounting options available - refer to below diagrams.

The HEATSTRIP ® Classic can be mounted directly to the ceiling, angled downwards on a wall, fitted flush with the ceiling; suspended on chains or poles; attached to beams or poles; mounted end-to-end, or 2 units together. Refer to the following pages for more detailed information on each mounting option.

CEILING

FLUSH

MOUNT

ENCLOSURE

TWIN MOUNT

BRACKET

STANDARD

BRACKET

EXTENSION

MOUNT

BRACKET

SUSPENSION

MOUNT

BRACKET

STANDARD MOUNTING BRACKETS

INCLUDED IN BOX

FLUSH MOUNT ENCLOSURE

END TO END MOUNTING BRACKET

SUSPENSION MOUNT BRACKET

TWIN MOUNT BRACKET

EXTENSION MOUNT KIT WITH POLES

13

CEILING

TWIN MOUNT

BRACKET

STANDARD

BRACKET

FLUSH

MOUNT

ENCLOSURE

EXTENSION

MOUNT

BRACKET

SUSPENSION

MOUNT

BRACKET

Standard mounting brackets

The HEATSTRIP ® Classic comes with a pair of standard mounting brackets. These adjustable brackets allow direct ceiling or wall mount, and come with preset angle options of parallel, 22.5° and 45°.

The brackets need to be mounted onto a secure frame or wall with a minimum distance between the two brackets. The minimum distance (“B”) for each model is listed in the table below.

When completing the installation, ensure all screws are tight and unit is secure.

There are 4 silicon strips included in the mounting bracket kit. Use these strips to bend around the end of the bracket and slide into the rear casing.

MODEL “B”

MINIMUM DISTANCE (inches)

THH1500A 21” (550mm)

THH2400A

THH3200A

40” (1030mm)

58” (1470mm)

B

14

Standard Mounting Bracket

PART No

ZBRAK-78

PACKAGED

DIMENSIONS (inches)

6” x 6” x 2”

(150 x 150 x 50mm)

WEIGHT

(lbs)

1

(0.5kg)

316 SS

6.5"

TWIN MOUNTING BRACKET

Flush Mount Enclosure

The Flush Mount Enclosure is an ideal way to neatly install the HEATSTRIP all HEATSTRIP

® into a ceiling. They are available for

® Classic models, and are supplied as a one-piece unit for mounting of heaters. Flush mounting can be used with plaster or wood lined ceiling materials.

An ideal mounting height is 90” - 105” (2.5m-2.7m), with a maximum ceiling height of 117” (3.0m) in an outdoor enclosed environment. Maximum mounting heights should be strictly followed, otherwise the performance of the units may be reduced.

The facia of the enclosure is manufactured from 316 Stainless Steel and the rear casing is black zinc coated steel.

Please refer to the Installation Manual for more detailed installation information.

SUITABLE FOR

MODELS

THH1500A

THH2400A

THH3200A

PART No

THHAC-009

THHAC-011

THHAC-012

HOLE CUTOUT

DIMENSIONS (inches)

38.5” x 9”

(980 x 230mm)

55.5” x 9”

(1420 x 230mm)

17.5” x 9”

(1830 x 230mm)

OVERALL

DIMENSIONS

(inches)

40.3” x 11” x 4.9”

1030 x 280 x 125

57.5” x 11” x 4.9”

(1470 x 280 x 125mm)

73.6” x 11” x 4.9”

(1880 x 280 x 125mm)

WEIGHT

(lbs)

12

(5.5kg)

18

(8kg)

22

(10kg)

15

Twin mounting bracket

The optional Twin Mount bracket allows for two (2) units of HEATSTRIP

Classic to be mounted side-by-side, either in parallel or angled as per the diagram on the right. This is ideal for applications when a wider heat coverage is required, or when there is mounting restrictions/limitations

(such as running between 2 rows of tables etc.)

The Twin Mount bracket can also be used with the Extension Mount bracket and Pole Kit, to lower the units from a high ceiling.

16

PART No

THHAC-016

PACKAGED

DIMENSIONS

(inches)

12” x 2’ x 2”

(300 x 50 x 50mm)

WEIGHT

(lbs)

MATERIALS

0.7 lbs

(0.25kg)

316 SS

End to end mounting bracket

The end to end bracket allows multiple units to be joined in a straight line for maximum heat performance and aesthetic appeal. This is ideal for applications such as long rows of tables and assembly lines, where a constant heat coverage is required.

The bracket allows for a 2” (50mm) gap between units and an opening for the power connection. As per the diagram below, units should be mounted with the power leads apart.

2"

PART No

THHAC-017

PACKAGAED

DIMENSIONS (inches)

12” x 6” x 2”

(300 x 150 x 50mm)

WEIGHT

(lbs)

1lb

(0.5kg)

316 SS

17

Suspension mount bracket

The Suspension Mount bracket provides a cheap, easy and effective option for lowering the HEATSTRIP ®

Classic from high ceilings. If the ceiling height is more than 118” (3.0m) is an enclosed outdoor environment, or 105” (2.7m) in an exposed site, it is recommended to lower the heaters to an ideal mounting height of 90” to 105” (2.3 m to 2.7 m).

The bracket is designed to be used with chains or wires. There can be multiple chain/wire arrangement options, as per the below diagram.

18

SUITABLE FOR

MODELS

THH1500A

THH2400A

THH3200A

PART No

THHAC-002

THHAC-003

PACKAGED

DIMENSIONS (inches)

28” x 6” x 2”

(700 x 150 x 50mm)

48” x 150” x 2”

1200 x 120 x 50

WEIGHT (lbs) MATERIALS

2.2 lbs

(1 kg)

5 lbs

(2 kg)

316 SS

316 SS

Extension Mount Bracket

The Extension Mount bracket allows HEATSTRIP ® Classic units to be lowered from high ceilings, using rigid connections. The brackets are for use with 1” x 1” (25mm x 25mm x 1mm tube) (SHS), and can be supplied as brackets only for customising the length of the drop on site; or supplied as a complete kit with brackets, pre-cut poles and connections. The standard length options as part of the kit are 12” (300mm), 24” (600mm),

36” (900mm) and 48” (1200mm).

The kits include all brackets, poles and screws necessary for connection to the heaters, however it does not include screws for attachment to the ceiling.

*screws to ceiling are not included

PART No

THHAC-004

THHAC-005

THHAC-006

THHAC-007

THHAC-008

PACKAGED

DIMENSIONS (mm)

12” x 12” x 2”

(150 x 150 x 50mm)

12” x 12” x 2”

(300 x 150 x 50mm)

24” x 12” x 2”

(600 x 150 x 50mm)

36” x 12” x 2”

(900 x 150 x 50mm)

48” x 12” x 2”

(1200 x 150 x 50mm)

WEIGHT

(lbs)

2 lbs

(1 kg)

5 lbs

(2 kgs)

5 lbs

(2 kgs)

6 lbs

(2.5 kgs)

7 lbs

(3 kgs)

MATERIALS

316 SS

316 SS

316 SS

316 SS

316 SS

NOTES

Brackets only

(for use with 25x25x1mm tube)

Kit includes 2 x 12” (300mm) extension pole, screws and brackets

Kit includes 2 x 24” (600mm) extension pole, screws and brackets

Kit includes 2 x 36” (900mm) extension pole, screws and brackets

Kit includes 2 x 48” (1200mm) extension pole, screws and brackets

19

20

Safety

HEATSTRIP ® Classic has an IP rating of 55. This means it is safe for water ingress from all directions. The HEATSTRIP ® can be safely hosed down.

HEATSTRIP ® has undergone extensive testing both in laboratory conditions; in Thermofilm’s manufacturing facility in

Melbourne and field trials in Australia and overseas. It has been this testing that gives the purchaser the confidence of a high quality product.

Independent laboratory testing has confirmed Thermofilm’s full compliance with Australian and other International

Standards. This includes CE, AS/ANZ, UL/CSE.

The heater comes in 1500W, 2400W and 3200W versions. In all events the fixed wiring must be installed by a licensed electrician in accordance with the relevant wiring regulations.

HEATSTRIP

®

is Class 1 equipment and must be earthed.

In operation, this heater is VERY HOT— do not touch any part of the heater while it is turned on. Do not touch any part until 30 minutes after it is turned off.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or intellectual capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.

Do not allow any cables, furnishings, flammable materials or other items come in contact with any surface of the heater.

If installed in wet areas, the heater switches or controls must be located so that they cannot be touched by persons in the bath or shower.

The heater needs to be installed as per the installation instructions paying special attention to the minimum clearances.

The heater needs to be mounted on a rigid bracket or fixing.

The heater must not be mounted immediately below or in front of a socket outlet.

In case of a heater fault or damaged supply lead, the appliance should be returned to the point of purchase for return to

Thermofilm for repair.

Maintenance

The HEATSTRIP ® is made from durable materials, however regular care and maintenance of your heater will help prolong the life of the heater.

It is recommended that you hose down the heater and with a soft cloth gently wipe the surfaces of the heater with a mild detergent to remove the built up contaminants from the environment. Then rinse all detergent off the heater.

All chemicals in the atmosphere including cigarette smoke, pollution etc. will tarnish the surface of the heater. In this case, additional cleaning and maintenance may be required. The cleaning process at least every three months will reduce the amount of build up and keep it looking as best it can. If the heater is in a corrosive environment eg. salt spray, we recommend that you clean your heater with a light spray of fresh water every week. After cleaning, turn the heater on for

20 minutes to dry any water residue and prevent water staining.

Before cleaning or inspection activity, the heater must be switched off and cooled down completely.

Do not use any abrasive materials or products to clean the heater, this includes solvents, citrus based cleaners or other harsh cleaning products.

When handling the heater, ensure that your hands are clean or that you use clean gloves as grease or dirt can mark the surface of the heater.

Do not use high pressure water to clean heaters, light water spray only.

SYMPTOM

Freight damage

Missing brackets

REASON

Parts missing from box

Damaged during transport

CHECK END

USER

CHECK TECHNICIAN

Inspect units for damage

Take photos of packaging and unit and contact retailer

FIX

Return to retailer for repair/ replacement

Contact retailer for replacement brackets

Not heating

Not hot enough

Take too long to heat up

No power to unit or unit has short circuited

Cable is damaged

Check that there is power to the unit

Inspect cable for cuts, scratches, nicks etc.

Check the resistance across the active and neutral terminals

Not enough power to the unit

Electrician to check there is sufficient voltage and current to the unit

Did not wait for the unit to warm up

Multiple units are connected in series not in parallel and not getting enough power

Wait 15 minutes for the temperature to reach its maximum

Insufficient power to the unit

Check the circuit that each one has been wired separately with the correct voltage and current

Check the voltage and current to the units

Return to retailer for repair/ replacement

Return to retailer for repair/ replacement

Wire correctly with correct current

Normal Operation

Wire correctly with correct current

Increase power

Heater is over heating

Check that the power supplied matches the rated power on the compliance plate

Replace heater with correctly rated heater

Clean heater according to the Cleaning and Maintenance instructions

Discolouration/face of the unit is browning

Environmental factors

This is normal wear for the heater.

Paint the face of the unit using a 600 degree high temperate engine black paint. Available from automotive stores. We can not send these out as aerosols can not be sent in the post

21

22

Warranty Terms & Conditions

The below Warranty Terms and Conditions apply for International Customers.

Thermofilm warrants to the original owner that HEATSTRIP ® Classic products will be free from defects in materials and workmanship for a period of 24 months from the date of purchase in accordance with the following warranty terms and conditions.

Provision of this warranty is subject to:

The HEATSTRIP ® product must be installed in accordance with the Installation Instructions and relevant electrical standards and codes.

The HEATSTRIP ® product must be maintained and cleaned according to instructions detailed in the Installation Manual.

There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units depends entirely upon the system design and capacities as determined by the purchaser.

The customer has not repaired, opened or altered the product in any unauthorised manner.

This warranty excludes damage to the product or components arising from circumstances outside the control of

Thermofilm, including, but not limited to, where the product is not used for intended purpose; where the product has been rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication, misuse, abuse, vandalism, lack of maintenance or accident.

Thermofilm’s obligations under this warranty are limited to repair or replacement at Thermofilm’s factory of any components of the product which Thermofilm identifies to its satisfaction to be defective.

Transportation charges involved in return of the product to the Thermofilm factory (or any other location authorised in writing by Thermofilm) is the sole responsibility of the customer.

All products are inspected and tested before despatch and are at the risk of the purchaser after the shipment from the

Thermofilm factory, if not delivered by Thermofilm to destination.

Discolouration of the surface may occur after a period of time, this does not constitute a warrantable event.

Twisting and bending of the heaters may occur, this does not constitute a warrantable event.

No products or components will be supplied in advance of an examination of the faulty product or components by

Thermofilm or an authorized representative of Thermofilm.

Thermofilm does not participate in any site related costs or labour expenses incidental to replacement of parts, repairing, removing, installing, servicing, transportation or handling of parts to complete products, and assumes no liability on parts repaired or replaced without written authorisation. Thermofilm shall not be liable for any default or delay in performance of its warranty obligations caused by any circumstances beyond its control, including, but not limited to, judicial or government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of components.

Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have them noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the transportation company and insist that a record of the damage is made on the freight documentation.

The customer warrants using the product in accordance with:

Any instructions provided to it by Thermofilm from time to time.

All government and local regulations, including but not limited to all relevant electrical, environmental laws and regulations governing the installation, storage, use, handling and maintenance of the goods.

All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and maintenance of goods.

All warranty requests for repairs or replacements must be accompanied by a complete “Warranty Claim Form” available from Thermofilm, together with proof of purchase (and where possible, photos of the installation) and the heater returned to the place of purchase.

In the event of a warranty claim, the goods need to be returned to the distributor/retailer for repair/replacement.