Intel EtherExpress PRO/100 Smart Adapter

Intel EtherExpress PRO/100 Smart Adapter
Intel EtherExpress
PRO/100
Smart Adapter
Installation Guide
™
Contents
Where to go for more information ...................................................................... 1
Installation overview ............................................................................................ 2
1. Make sure you have the correct wiring .......................................................... 2
2. Put the adapter in the computer ...................................................................... 3
3. Configure the adapter ..................................................................................... 4
4. Test the adapter ............................................................................................... 5
5. Install the network drivers .............................................................................. 6
NetWare 4.1 SFT III mirrored servers ............................................................... 10
If the adapter doesn’t connect to the network ................................................... 12
Common problems and solutions ...................................................................... 13
Network software license agreement ................................................................. 14
Limited lifetime hardware warranty .................................................................. 15
Compliance statements ...................................................................................... 16
Contacting Intel customer support............................................ Inside back cover
Copyright © 1995, Intel Corporation. All rights reserved.
Intel Corporation, 5200 NE Elam Young Parkway, Hillsboro, OR 97124-6497
Intel Corporation assumes no responsibility for errors or omissions in this document. Nor does Intel
make any commitment to update the information contained herein.
*
Third party trademarks are the property of their respective owners.
Second Edition
August 1995
352610-002
Where to go for more information
Installation Guide
Ins
t
Gu all
ide
This Installation Guide shows you how to install the adapter
and troubleshoot common problems. If you can’t find the
answer to your question in this book, see the other sources
on this page.
Need a translated guide? There may be installation
instructions in different languages on your regional FaxBack
service. See the inside back cover for phone numbers.
Help files
On
li
He ne
lp
For detailed information about the adapter, see the online help
files. To view the help files, insert the Intel Configuration and
Drivers disk into a drive, switch to that drive, and type:
SETUP /README e
Then select View Help Files.
Topics include:
Installing network drivers
Release notes
Cabling specifications
PCI adapter installation
Diagnostics
Online Services
You can use your modem to download software updates,
troubleshooting tips, installation notes, and more. Online
services include:
• Internet (World Wide Web and FTP server)
• CompuServe*
• Intel BBS
See the inside back cover for details.
1
Installation overview
1
Make sure you have the correct wiring (page 2)
2
Put the adapter in the computer (page 3)
3
Configure the adapter (page 4)
4
Test the adapter (page 5)
5
Install network drivers (pages 6-10)
If the computer doesn’t connect to the network after you’ve completed these steps, see
pages 12 and 13 for troubleshooting tips.
1
Make sure you have the correct wiring
To reliably operate your network at 100 Mbps, you must use twisted pair
Ethernet (TPE) Category 5 or better Data Grade wire. While Category 3 or 4
wire may initially seem to work, it will soon cause data loss.
For 10 Mbps operation, you can use TPE Category 3, 4, or 5 Data Grade
wire.
For mirrored servers, you can use a crossover cable. See page 11 for details.
See the Cabling specifications help files for more information.
2
2
Put the adapter in the computer
1
Turn off and unplug your computer. Then remove its cover.
Turn off and unplug the computer before removing the computer’s
cover. Failure to do so could shock you and may damage the
adapter or computer.
2
Remove the cover bracket from a PCI busmaster adapter slot. See your
computer’s documentation to determine which slots are busmaster slots.
PCI slot
PC-2612
3
Push the adapter into the slot until the adapter is firmly seated. Then,
secure the adapter bracket with a screw.
4
Repeat steps 2 and 3 for each adapter you want to install.
5
Replace the computer cover and plug in the power cord.
6
Connect a TPE Category 5 cable to the adapter. If you’re in a residential
environment, make sure it’s a shielded cable.
To configure the adapter, continue with the procedure on the next page.
3
3
Configure the adapter
Peripheral Component Interconnect (PCI) computers are designed to
automatically detect and configure PCI-compliant adapters, saving you from
running a configuration program.
Simply start your computer to automatically (and invisibly) configure the
adapter while the computer boots. Configuration is complete when the DOS
prompt appears. You can now continue with the test procedure on the next
page.
If it didn’t work...
Some PCI computer require additional steps to configure a PCI adapter. Try
the following if you’re having problems configuring the adapter:
•
Enable the PCI slot. In some PCI computers, you may need to use the
PCI BIOS Setup program to enable the PCI slot. This is especially
common in PCI computers with the Phoenix BIOS.
•
Enable the slot for busmaster. You must install the EtherExpress
PRO/100 Smart adapter in a busmaster slot. Some PCI BIOS Setup
programs require you to enable the slot for busmaster/master. Check
your PCI BIOS Setup program and the computer’s documentation to
make sure the slot is set for busmaster/master.
•
Configure the slot for level-triggered interrupts. The PCI slot the
adapter is using must be configured for level-triggered interrupts instead
of edge-triggered interrupts. Check your PCI BIOS Setup program to
make sure.
•
Reserve interrupts and/or memory addresses for ISA adapters. This
prevents PCI cards from trying to use the same settings as ISA cards.
Check your PCI BIOS Setup program; there may be IRQ options such as
“Enable for ISA” or “Disable for PCI.”
Here are some example PCI BIOS Setup program parameters:
PCI slot #:
Master:
Slave:
Latency timer:
Interrupt:
Edge-level:
Slot where the adapter is installed (1-3)
ENABLED
ENABLED
40
Choose any one of several that the BIOS Setup provides.
Level
The exact wording of the parameters varies with different computers.
4
4
Test the adapter
Intel’s diagnostic software lets you test the adapter to see if there are any
problems with the adapter hardware, the cabling, or the network connection.
It’s a good idea to run diagnostic tests every time you install an adapter. You
can also use diagnostics to isolate problems during troubleshooting.
1
If this computer already has EtherExpress PRO/100 Smart network
drivers installed, down the server and boot to DOS. (If you’re installing
on a client, you don’t need to down the server.)
2
Insert the Intel Configuration and Driver disk into a drive, switch to that
drive, and at the DOS prompt, type:
SETUP e
3
If you have more than one Intel PRO adapter in your computer, an
Adapter Selection menu appears on the screen. From that menu, select
the adapter you want to test.
4
From the Main menu, select Test adapter and then select the type of test
you want to run.
•
Test adapter to test the adapter components and run a quick
network test.
•
Continuous network test to test the network by sending a
continuous stream of packets to a responder out on the network. To
run this test, first set up a responder on the network as described
below.
5
Repeat steps 3 and 4 for each EtherExpress PRO/100 Smart adapter
installed in the computer.
To test the adapter with a responder on the network
1
Go to a computer on the same network segment with an EtherExpress 16
ISA, Flash32, PRO/10, PRO/100 or PRO/100 Smart adapter installed.
2
If this computer already has EtherExpress adapter network drivers
installed, restart the computer without loading them.
3
Run the diagnostics program for the adapter that’s installed in the
computer. From the program’s Main menu, select the command for
testing the adapter, then select Set up as responder.
4
Return to the computer you want to test. Run SETUP, select Test
adapter, and then Continuous network test.
5
5
Install the network drivers
We’ve included basic driver installation procedures for:
•
Novell DOS ODI clients (page 6)
•
Novell NetWare 3.x/4.x servers (pages 7-8)
•
Windows NT 3.51 clients/servers (page 9)
•
NetWare 4.1 SFT III mirrored servers (page 10)
Detailed instructions are in the help files on the Intel Configuration and
Drivers disk.
Novell DOS ODI clients
You can use the Novell DOS ODI client driver, E100SODI.COM, in the
following ways:
•
As a client driver to connect to a server and set up the computer as a
server, or
•
As a client driver for a full-time DOS ODI client computer
To load the drivers:
1
Copy these files from the \DOS directory on the Intel Configuration and
Drivers disk to the appropriate directory on your hard drive:
\LSL.COM
\E100SODI.COM
\IPXODI.COM
\NETX.EXE
\NET.CFG
2
(The example NET.CFG file uses the 802.2
frame type. Edit this file before continuing
if you’re using a different frame type.)
At the DOS prompt, load the drivers in this order:
LSL
E100SODI
IPXODI
NETX or VLM (included in Netware 4.1 or 3.12)
3
6
If you’re going to use the computer as a full-time client, create a
STARTNET.BAT file and add the above statements so they run
automatically every time you start the client. (Remember to call the
STARTNET.BAT file in your AUTOEXEC.BAT file.)
Novell NetWare 3.x/4.x servers
The Novell NetWare server driver, E100S.LAN, is a high-performance driver
that supports NetWare 3.x and 4.x servers.
NetWare 4.x servers
1
Copy these files from the \NWSERVER directory on the Intel
Configuration and Driver disk to the appropriate directory on your
server’s hard drive:
NLM4X\MSM.NLM
NLM4X\ETHERTSM.NLM
E100S.LAN
Make sure you use these or later versions of the NLMs.
2
Start the server. At the server console issue the LOAD and BIND
statements in this order (include a path if files aren’t in the \SYSTEM
directory):
LOAD MSM
LOAD ETHERTSM
LOAD E100S SLOT=n FRAME=ETHERNET_802.2
BIND IPX TO E100S NET=xxxxx
Where: SLOT=n is the PCI device number. If you don’t know the number,
load the driver without it. NetWare will prompt you with available
PCI device numbers.
FRAME=ETHERNET_802.2 is the default frame type for NetWare 4.x.
To add additional frame types, load the driver again with a different
FRAME= setting.
NET=xxxxx is the unique network address for that LAN segment.
3
Add the above LOAD and BIND statements to the server’s
AUTOEXEC.NCF file so that E100S.LAN loads automatically every
time you start the server.
NetWare 3.12 servers
1
Copy these files from the \NWSERVER directory on the Intel
Configuration and Driver disk to the appropriate directory on your
server’s hard drive:
NLM312\MSM31X.NLM
NLM312\ETHERTSM.NLM
E100S.LAN
Make sure you use these or later versions of the NLMs.
7
2
Start the server. At the server console issue the LOAD and BIND
statements in this order (include a path if files aren’t in the \SYSTEM
directory):
LOAD MSM31XT
LOAD ETHERTSM
LOAD E100S SLOT=n FRAME=ETHERNET_802.2
BIND IPX TO E100S NET=xxxxx
Where: SLOT=n is the PCI device number. If you don’t know the number,
load the driver without it. NetWare will prompt you with available
PCI device numbers.
FRAME=ETHERNET_802.2 is the default frame type for
NetWare 3.12. To add additional frame types, load the driver again
with a different FRAME= setting.
NET=xxxxx is the unique network address for that LAN segment.
3
Add the above LOAD and BIND statements to the server’s
AUTOEXEC.NCF file so that E100S.LAN loads automatically every
time you start the server.
NetWare 3.11 servers
1
Copy these files from the \NWSERVER directory on the Intel
Configuration and Driver disk to the appropriate directory on your
server’s hard drive:
NLM311\PATCHMAN.NLM
NLM311\LSLENH.NLM
NLM311\MSM31X.NLM
NLM311\ETHERTSM.NLM
NLM311\MONITOR.NLM
E100S.LAN
Make sure you use these or later versions of the NLMs (using earlier
versions of MONITOR.NLM can cause server failure).
2
Start the server. At the server console, issue the LOAD and BIND
statements in this order (include a path if files aren’t in the \SYSTEM
directory):
LOAD PATCHMAN
LOAD LSLENH
LOAD MSM31X
LOAD ETHERTSM
LOAD E100S SLOT=n FRAME=ETHERNET_802.3
BIND IPX TO E100S NET=xxxxx
8
Where: SLOT=n is the PCI device number. If you don’t know the number,
load the driver without it. NetWare will prompt you with available
PCI device numbers.
FRAME=ETHERNET_802.3 is the default frame type for
NetWare 3.11. To add additional frame types, load the driver again
with a different FRAME= setting.
NET=xxxxx is the unique network address for that LAN segment.
3
Add these LOAD and BIND statements to the server’s AUTOEXEC.NCF
file so that E100S.LAN loads automatically every time you start the
server.
Windows NT 3.51 servers/clients
The NDIS 3.0 driver, E100SNT.SYS, is a high-performance driver that
supports Windows NT 3.51 servers or clients. To install the driver:
1
Click the Network icon in the Control Panel.
2
Click the Add Adapter button.
3
Don’t select an Intel adapter from the list. Instead, scroll to the end
of the list and select:
<Other> Requires disk from manufacturer.
4
Insert the Intel Configuration and Drivers disk into your floppy drive and
click OK.
5
The Intel EtherExpress PRO/100 Smart Adapter setup screen appears.
Click the Continue button.
6
Click OK in the Network Settings dialog and when prompted, restart
Windows NT.
Changing network speed
The EtherExpressTM PRO/100 Smart adapter server driver automatically senses the
network speed (which the network hub determines). To change the network speed,
follow these steps:
1
At the hub, set the desired speed according to the hub manufacturer’s
documentation or move the cable to a port supporting that speed.
Remember to use Category 5 cable for 100 Mbps.
2
3
Unload the driver and then reload it. It automatically senses the new speed
and displays the detected network speed.
Check the LEDs on the adapter for correct speed indication.
9
NetWare 4.1 SFT III mirrored servers
NetWare System Fault Tolerance (SFT) III is supplemental Novell software
that lets you mirror one NetWare server on another. For best mirroring
performance, Novell recommends you use two identical servers.
To set up mirrored servers, you need the SFT III software installed on both
servers and a dedicated high-speed link between the servers. A pair of
EtherExpress PRO/100 Smart adapters connected with a CAT 5 crossover
cable serves as this link, called the Mirrored Server Link (MSL).
Primary
server
To
Net
wor
k
PR
Mirrored
server
O/1
00
PRO/100
Smart adapter
0
PRO/100
Smart adapter
/10
O
PR
ork
To
tw
Ne
Crossover
cable
PC-2964
Installing the MSL driver
1
Make sure the adapters are connected with a crossover cable. For
information on making a crossover cable, see page 11.
2
Copy the MSL driver from the \MSL directory on the Configuration and
Driver disk to the appropriate directory on both servers.
E100SMSL.MSL
3
Start the mirrored server program (MSERVER.EXE) on both servers.
4
At both server consoles, issue the following load statement (include a path
if the MSL driver isn’t in the \SYSTEM directory):
LOAD E100SMSL SLOT=n SPEED=100
Where:
SLOT=n is the PCI device number. If you don’t know the
number, load the driver without it. NetWare will prompt you with
available PCI device numbers.
SPEED=100 sets the mirrored server link to 100 Mbps.
5
10
Add the above load statement to the IOSTART.NCF file on both servers so
that E100SMSL.MSL loads automatically every time you run MSERVER.
Making a crossover cable
A crossover cable allows you to connect two mirrored servers together
without a hub. If your network services supplier doesn’t carry crossover
cables, you can make one yourself. To make a crossover cable:
1
Cut off the RJ-45 connector and strip the sheath from one end of a TPE
CAT 5 cable.
2
Using a new RJ-45 connector, wire the pins as shown. For example,
instead of inserting the TX+ wire into pin 1, insert it into pin 3.
Function
TX+
TXRX+
BD1+
BD1RXBD2+
BD2-
RJ-45
Pin
RJ-45
Pin Function
Cable
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
TX+
TXRX+
BD1+
BD1RXBD2+
BD2PC-3006
Where
3
TX+/- are the transmit wires for TX and T4 cabling
RX+/- are the receive wires for TX and T4 cabling
BD1+/- are the first set of bidirectional wires for T4 cabling (optional)
BD2+/- are the second set of bidirectional wires for T4 cabling (optional)
Make sure the individual wires are snug against the end of the connector
and then crimp it.
8
8
1
1
PC-3004
4
Test the crossover cable by transmitting packets across it. You can also
use the adapter’s LEDs, but make sure you load the MSL driver on both
servers before trying to read them.
See the Cabling specifications help files for more information.
11
If the adapter doesn’t connect to the network
1
Check the LED lights on the adapter
10MB
LNK ACT
If the LNK light isn’t lit,
check all connections at
the adapter and the hub.
Make sure the hub is
transmitting at the correct
speed and the drivers are
loaded.
LNK
ACT
100MB
LNK ACT
PC-2681
If the ACT light isn’t lit,
the adapter probably isn’t
transmitting or receiving
data. Make sure the hub
and network are operating
and the drivers are
loaded.
Indicates the adapter is connected to a hub or switch and is
receiving link pulses.
Indicates read/write activity on the network. It doesn’t always mean
there is activity on the adapter.
Green indicates 100 Mbps, and yellow indicates 10 Mbps.
If you’re using a crossover cable, load the drivers on both servers before
trying to read the LEDs.
2
Make sure the cable is installed properly
The network cable must be securely attached at all connections. If the cable
is attached but the problem persists, try a different cable. If you’re setting up
mirrored servers, make sure you use a crossover cable (see page 11).
3
Test the adapter
Run the adapter and network tests described on page 5.
4
Look in the Common problems table on page 13 and try the
recommended solutions
This table lists common problems and their solutions. If none of these work,
check the Late-breaking news that came with the adapter or get document
6328, Troubleshooting Notes from Tech Support from one of Intel’s online
services. See the Inside back cover for information on connecting to Intel’s
online services.
12
Common problems and solutions
Problem
Solutions
Your computer can’t find the
adapter.
• Make sure there’s an EtherExpress PRO/100 Smart
adapter in this computer.
• Make sure the adapter is seated firmly in the slot.
• Try a different PCI busmaster slot. See your server’s
documentation to identify busmaster slots.
• Try a different EtherExpress PRO/100 Smart
adapter.
Diagnostics pass, but the
connection fails.
• Try running the Continuous Network Test.
• Make sure the network cable is securely attached.
• Make sure that you’re using TPE Category 5
cabling for 100 Mbps.
Data is corrupted or sporadic
at 100 Mbps.
• Make sure that you’re using TPE Category 5
cabling.
Another adapter stopped
working after you installed
the PRO/100.
• Make sure the cable is connected to the
EtherExpress PRO/100 Smart adapter and not to
some other adapter.
• Make sure both adapters are seated firmly in the slot.
The adapter stopped
working without apparent
cause.
• Try reseating the adapter.
• The network driver files may be corrupt or
deleted. Reinstall the drivers.
• Try a different PRO/100 Smart adapter.
LNK LED does not light.
•
•
•
•
ACT LED does not light.
• Make sure you’ve loaded the network drivers.
• Network may be idle; try logging in from a
workstation.
• The adapter isn’t transmitting or receiving data;
try another adapter.
SFT III or the MSL
connection doesn’t work;
the servers aren’t mirroring.
• Make sure you’re using a Category 5 crossover
cable.
• Try a different PCI slot.
• View the MSL help files by running:
SETUP /README e
• See your Novell documentation:
NetWare 4.1 Installation, Chapter 5
Supervising the Network, Appendix C
Make sure you’ve loaded the drivers.
Check all connections at the adapter and the hub.
Try another port on the hub.
Make sure that the hub port is configured for the
correct speed, 10 or 100 Mbps.
• If you’re using a crossover cable, make sure the
drivers are loaded on both servers.
13
Network software license agreement
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“Software”). You will not use, copy, modify, rent, sell or transfer the Software or any portion thereof except as
provided in this Agreement.
You may:
1.
Install/use the Software on a single computer or on a single local area network (“LAN”) server;
2.
Copy the Software solely for backup or archival purposes, including copying the Software into memory.
RESTRICTIONS:
You Will Not:
1.
Sublicense the Software;
2.
Reverse engineer, decompile, or disassemble the Software;
3.
Copy the Software, in whole or in part, except as provided in this Agreement.
TRANSFER: You may transfer the Software to another party if the receiving party agrees to the terms of this
Agreement and you retain no copies of the Software and accompanying documentation. Transfer of the Software
terminates your right to use the Software.
OWNERSHIP AND COPYRIGHT OF SOFTWARE: Title to the Software and all copies thereof remain with Intel
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APPLICABLE LAW: This Agreement is governed by the laws of the State of California and the United States,
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14
Limited lifetime hardware warranty
Intel warrants to the original owner that the hardware product delivered in this package will be free from defects in
material and workmanship. This warranty does not cover the product if it is damaged in the process of being installed
or improperly used.
THE ABOVE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR
STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE ARISING OUT OF ANY PROPOSAL, SPECIFICATION, OR SAMPLE.
This warranty does not cover replacement of adapter products damaged by abuse, accident, misuse, neglect, alteration,
repair, disaster, improper installation, or improper testing. If the product is found to be defective, Intel, at its option,
will replace or repair the product at no charge except as set forth below, or refund your purchase price provided that
you deliver the product along with a Return Material Authorization (RMA) number (see below), along with proof of
purchase (if not registered), either to the dealer from whom you purchased it or to Intel with an explanation of any
deficiency. If you ship the product, you must assume the risk of damage or loss in transit. You must use the original
container (or the equivalent) and pay the shipping charge.
Intel may replace or repair the adapter product with either new or reconditioned parts, and any part or product replaced
becomes Intel’s property. Repaired or replaced products will be returned at the same revision level as received or
higher, at Intel’s option. Intel reserves the right to replace discontinued product with an equivalent current generation
product.
Returning a defective product
From North America:
Before returning any product, contact Intel Customer Support and obtain a Return Material Authorization (RMA)
number by calling +1 503 264-7000.
If the Customer Support Group verifies that the product is defective, they will have the RMA department issue you an
RMA number to place on the outer package of the product. Intel cannot accept any product without an RMA number
on the package.
All other locations:
Return the product to the place of purchase for a refund or replacement.
INTEL ADAPTER MONEY-BACK GUARANTEE (North America Only)
Intel wants you to be completely satisfied with the Intel adapter product that you have purchased. Any time within
ninety (90) days of purchase, you may return your Intel adapter to the original place of purchase for a full refund of
the purchase price from your dealer. Resellers and Distributors, respectively, accepting returns and refunding money
back to their customers may return Intel adapters to their original place of purchase. Intel guarantees that it will accept
returns under this policy and refund the original purchase price to customers purchasing directly from Intel.
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PUNITIVE OR SPECIAL DAMAGES ARISING FROM THE USE OF OR INABILITY TO USE THIS PRODUCT
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IT ANY OTHER LIABILITIES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations
may not apply to you.
Software provided with the hardware product is not covered under the hardware warranty described above. See the
applicable software license agreement which shipped with the adapter product for details on any software warranty.
April 28, 1994
15
FCC compliance statement
This product has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. Installed correctly, it probably will not interfere with radio or TV reception. However we do not
guarantee the absence of interference.
This product generates and uses energy of about the same frequency as radio and TV broadcasts. Installed incorrectly,
it may interfere with reception of radio and TV broadcasts.
If you suspect this product is causing interference, turn your computer on and off while the radio or TV is showing
interference. If the interference disappears when you turn the computer off and reappears when you turn the computer
on, something in the computer is causing interference.
To reduce interference, try these suggestions:
•
Change the direction of the radio or TV antenna.
•
Move the computer, radio or TV. For example, if the computer is to the right of the TV, move it to the left of the
TV. Or move them farther apart.
•
Plug the computer into a different electrical outlet than the radio or TV.
•
Ensure that all expansion slots (on the back or side of the computer) are covered. Also ensure that all metal
retaining brackets are tightly attached to the computer.
NOTE
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
CAUTION
If the device is changed or modified without permission from Intel, the user may void his or her authority to operate
the equipment.
Canadian compliance (Industry Canada)
When tested in at least one intended host:
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the
interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Canadian Department of
Communications.
Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Class B
prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par le Ministre
Canadien des Communications.
Manufacturer declaration
This certifies that EtherExpress PRO/100 Smart adapters comply with the EU Directive, 89/336/EEC, using the EMC
standards EN55022 (Class B) and EN50082-1. This product also meets or exceeds EN60950 safety requirements.
This product has been tested and verified to meet CISPR 22 Class B requirements.
Intel Corporation, Mailstop JF3-333
Hillsboro, Oregon 97124-6497 USA
16
Contacting Intel customer support
Help files
FaxBack*
Insert the Configuration Have documents sent
disk, switch to that
to your fax machine
drive, and type
or fax board.
SETUP &.
TalkBack
Intel BBS
CompuServe*
Listen to questions
and answers using a
touch tone phone.
Connect to Intel’s
Bulletin Board Service.
Dial in via modem.
(8-N-1, up to 14.4Kbps)
Intel Forum. Must be
Download
CompuServe subscriber. information using
Dial in via modem.
Anonymous FTP.
(7-E-1, up to 14.4Kbps)
Internet
Troubleshooting
YES
YES
YES
YES
YES
YES
Software updates
--
--
--
YES
YES
YES
Installation notes
YES
YES
YES
YES
YES
YES
Compatibility lists
--
YES
YES
YES
YES
YES
Product information
YES
YES
YES
YES
YES
YES
FaxBack documents
--
YES
--
YES
YES
YES
YES
YES
YES
YES
YES
YES
24-hour access
U.S. and Canada
Europe
Singapore
Hong Kong
Taiwan
Korea
Australia
Worldwide
1-800-525-3019
+44-1793-432509
+65-256-5350
+852-2-844-4448
+886-2-514-0815
+822-767-2594
+61-2-975-3922
+1-503-264-6835
1-800-368-3160
not available
"
"
"
"
"
+1-503-264-7777
1-503-264-7999
+44-1793-432955
+65-256-4776
+852-2-530-4116
+886-2-718-6422
+822-784-3430
+61-2-975-3066
+1-503-264-7999
Check local listing or
contact CompuServe.
Host name: CIS
Once connected,
select or type:
GO INTEL
to reach the Intel
Corporation Forum.
FTP: ftp.intel.com
FTP Server IP: 143.185.65.2
Login: anonymous
Passwd: your email address
Directory:
/pub/PCandNetworkSupport
WWW: http://www.intel.com
If you still need help
U.S. & Canada: Call 1-503-264-7000. Hours 7-5:00, Mon-Wed & Fri; 7-3:00, Thur. Pacific time.
Europe: In English call +44-1793-431144, 8-midnight. In French call +44-1793-421777 or in German call +44-1793-421333, 8-17:30, 8-15:45 Tues. All British time.
Asia-Pacific: From Australia call +1-800-649-931, 8-18:00. From Singapore call +65-831-1311, 8-18:00. From Japan call +81-298-47-1841, or toll-free 0120-868686,
9-12:00 & 13-17:00, Mon-Fri. From Hong Kong call +852-2-844-4456, 8-18:00. From Korea call +822-767-2595, 8-18:00. From Taiwan call +886-2-718-9915, 8-18:00.
Or contact your local dealer or distributor. For a list of Asia-Pacific dealers names and phone numbers, order FaxBack #9000 from any Asia-Pacific FaxBack service.
WORLDWIDE: Call +1-503-264-7354, 7-5:00, Mon-Wed & Fri; 7-3:00, Thur. U.S. Pacific time.
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