a3ns - access 3000 server installation, user

a3ns - access 3000 server installation, user
A3NS - ACCESS 3000 SERVER
INSTALLATION, USER & SUPERVISORS GUIDE
Multitone Electronics plc 2003
Reserve the Copyright of this Document which
Is not to be Copied, Reproduced or Disclosed to
A Third Party without Prior Written Consent
Multitone Electronics PLC
Shortwood Copse Lane
Kempshott
Basingstoke
Hampshire
RG23 7LN
England
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TABLE OF CONTENTS
INSTALLATION GUIDE ............................................................................................. 8
1.
INSTALLATION & SETUP.................................................................................. 8
1.1
Technical Specification ......................................................................... 8
1.1.1 Paging Client Functions ................................................................ 8
1.1.2 Management Client Functions ...................................................... 8
1.1.3 Engineering Client Functions ........................................................ 8
1.2
1.3
Product Overview .................................................................................. 9
Installation............................................................................................ 11
1.3.1 Installing the Server .................................................................... 11
1.3.2 Installing the Clients .................................................................... 12
1.3.3 Completing the Installation Process ............................................ 12
1.4
1.5
1.6
1.7
Unattended (Silent) Installation .......................................................... 13
Client Licence Authorisation Codes .................................................. 14
Database Set-up................................................................................... 15
Frequently Asked Questions .............................................................. 16
1.7.1
1.7.2
1.7.3
1.7.4
1.7.5
1.7.6
1.7.7
What Database Does Access 3000 Server Run-on? .................. 16
How Does Access 3000 Server Operate?................................... 16
What Happens if the Server Disk Drive Fails? ............................ 17
Can the Server Backup the Database to Network Share? .......... 17
What are the Options Should the Server Fail? ............................ 17
What Happens as a Result of a Server Re-start? ....................... 17
Does the Server Time Synchronise?........................................... 18
ENGINEERING CLIENT........................................................................................... 19
1.
A QUICK GUIDE TO THE ENGINEERING CLIENT ......................................... 19
2.
HOW TO ACCESS THE ENGINEERING CLIENT............................................ 20
2.1
2.2
2.3
Opening the Engineering Client ......................................................... 20
Changing Passwords .......................................................................... 21
Engineering Client - Logging Off and Exit......................................... 22
2.3.1 Logging Off ................................................................................. 22
2.3.2 Exiting the Engineering Client ..................................................... 22
3.
SYSTEM MONITORING ................................................................................... 23
3.1
3.2
3.3
Connection Summary.......................................................................... 23
Client Status......................................................................................... 24
Operator Status.................................................................................... 25
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3.4
3.5
3.6
4.
Event Log ............................................................................................. 26
Bus Monitor.......................................................................................... 28
Link Monitor ......................................................................................... 28
DATABASE MAINTENANCE ........................................................................... 29
4.1
4.2
4.3
4.4
Backup Server Database..................................................................... 29
Restore Server Database .................................................................... 30
A3K Database Restore ........................................................................ 31
Abort A3K Operation ........................................................................... 31
MANAGEMENT CLIENT.......................................................................................... 32
1.
A QUICK GUIDE TO THE MANAGEMENT CLIENT ........................................ 32
1.1
1.2
1.3
Opening the Management Client ........................................................ 34
Changing Passwords .......................................................................... 35
Management Client – Logging Off and Exit....................................... 36
1.3.1 Logging Off ................................................................................. 36
1.3.2 Exiting the Management Client ................................................... 36
1.4
A Tour of Management Client ............................................................. 37
1.4.1
1.4.2
1.4.3
1.4.4
1.5
The Main Window ....................................................................... 37
Navigation ................................................................................... 38
Other Windows............................................................................ 38
Status Bar ................................................................................... 39
Customisation...................................................................................... 39
1.5.1 Toolbars ...................................................................................... 39
1.5.2 Main Window Settings................................................................. 40
1.6
Printing ................................................................................................. 41
1.6.1 General Printing .......................................................................... 41
1.6.2 Printing Individual Record Details ............................................... 42
2.
OVERVIEW OF DATABASE EDITING............................................................. 43
2.1
2.2
2.3
2.4
3.
Management Client Database Summary............................................ 44
Editing & Updating a Record .............................................................. 45
Re-numbering a Record ...................................................................... 45
Special Edit Controls........................................................................... 46
OPERATOR ADMINISTRATION ...................................................................... 47
3.1
3.2
Selecting the Operator Database ....................................................... 47
Creating an Operator (Client).............................................................. 48
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3.3
3.4
4.
USER RECORDS ............................................................................................. 52
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
5.
Selecting the Group Database............................................................ 74
Creating a New Group ......................................................................... 75
Adding a User Member to a Group..................................................... 76
Adding a Group to a Group................................................................. 77
Editing a Group.................................................................................... 78
Deleting a Group.................................................................................. 79
Deleting a Group Member ................................................................... 80
SCHEDULER .................................................................................................... 81
8.1
9.
Selecting the Set Database ................................................................. 68
Creating a New Set .............................................................................. 69
Adding a User to a Set......................................................................... 70
Editing a Set Record............................................................................ 71
Deleting a Set Record.......................................................................... 72
Deleting a Set Member ........................................................................ 73
GROUPS........................................................................................................... 74
7.1
7.2
7.3
7.4
7.5
7.6
7.7
8.
Selecting the Teams Database ........................................................... 61
Creating a New Team........................................................................... 62
Adding a User to a Team..................................................................... 63
Adding a Format Group to a Team ..................................................... 64
Editing a Team Member or a Format Group ...................................... 65
Deleting a Team Record ...................................................................... 66
Deleting a Team Member..................................................................... 67
SET RECORDS ................................................................................................ 68
6.1
6.2
6.3
6.4
6.5
6.6
7.
Selecting the User Database............................................................... 52
Creating a New User Record............................................................... 53
Editing a User Record ......................................................................... 54
Duplicating a User Record .................................................................. 55
Deleting a User..................................................................................... 56
Adding a User to a Team..................................................................... 57
Adding a User to a Set......................................................................... 58
Adding a User to a Group ................................................................... 59
Setting Up a Wide Area User .............................................................. 60
TEAM RECORDS ............................................................................................. 61
5.1
5.2
5.3
5.4
5.5
5.6
5.7
6.
Editing an Operator ............................................................................. 50
Deleting an Operator ........................................................................... 51
Viewing Scheduled Calls..................................................................... 82
DLC RECORDS ................................................................................................ 83
9.1
Selecting the DLC Records Database ................................................ 83
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9.2
9.3
9.4
Creating a New DLC Record ............................................................... 84
Editing a DLC Record .......................................................................... 85
Deleting a DLC Record ........................................................................ 86
10. CFA RECORDS ................................................................................................ 87
10.1
10.2
10.3
Selecting the CFA Record Database .................................................. 87
Creating & Editing a CFA Message .................................................... 88
Deleting a CFA Message ..................................................................... 89
11. WIDE AREA DIALOUT OR WAD DATABASE ................................................ 90
11.1
11.2
11.3
Selecting the WAD Database .............................................................. 90
Adding a New WAD Channel/Dial-in/Link Service ............................ 91
Adding a New WAD Dial-out Service.................................................. 92
12. DATABASE MANAGEMENT ........................................................................... 93
12.1
12.2
12.3
12.4
Database Backup................................................................................. 93
Event Log Purge .................................................................................. 95
Call Log Purge ..................................................................................... 96
Access 3000 Serial Link ...................................................................... 97
13. EDITING PAGING SYSTEM CONFIGURATION DATABASE ......................... 98
13.1
Editing Receiver, Channel and Device Details .................................. 99
14. CALL LOGGING & ANALYSIS ...................................................................... 100
14.1
14.2
14.3
14.4
14.5
14.6
Accessing the Live Call Log ............................................................. 101
Accessing Call Log Queries ............................................................. 102
Creating a New Call Log Query ........................................................ 103
Example - How to Create a New Query ............................................ 106
Editing a Call Log Query ................................................................... 107
Deleting a Query ................................................................................ 108
15. USER, TEAM, SET & GROUP PAGING......................................................... 109
15.1
15.2
Sending a Paging Call ....................................................................... 109
Paging History ................................................................................... 111
PAGING CLIENT ................................................................................................... 112
1.
A GUIDE TO THE PAGING CLIENT .............................................................. 112
2.
ACCESSING THE PAGING CLIENT .............................................................. 113
2.1
2.2
2.3
Opening the Paging Client ................................................................ 113
Changing Passwords ........................................................................ 114
Paging Client – Exit ........................................................................... 115
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2.3.1 Logging Off ............................................................................... 115
2.3.2 Exiting the Paging Client ........................................................... 115
3.
USER, TEAM, SET & GROUP PAGING......................................................... 116
3.1
3.2
3.3
3.4
User Paging........................................................................................ 116
Team Paging ...................................................................................... 117
Paging a Set ....................................................................................... 118
Paging a Group .................................................................................. 119
4.
QUICK & SIMPLE USER, TEAM SET OR GROUP SEARCH ....................... 120
5.
CREATE, EDIT & DELETE SYSTEM AND PERSONAL GROUPS ............... 121
5.1
5.2
5.3
5.4
5.5
5.6
6.
Creating a New Group ....................................................................... 121
Adding a User Member to a Group................................................... 122
Adding a Group to a Group............................................................... 123
Modifying a Group ............................................................................. 124
Deleting a Group................................................................................ 125
Deleting a Group User Member ........................................................ 126
SCHEDULER .................................................................................................. 127
6.1
6.2
6.3
6.4
Scheduled Call List............................................................................ 128
Creating a Scheduled Call................................................................. 129
Modifying a Scheduled Call .............................................................. 133
Deleting a Scheduled Call ................................................................. 134
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INSTALLATION GUIDE
1.
INSTALLATION & SETUP
1.1
Technical Specification
The part number for Access 3000 Server is: A3NS
1.1.1 Paging Client Functions
User, team, set and group paging
Group create, edit and delete
Search functions
Call scheduler
1.1.2 Management Client Functions
User, team, set and group create, edit and delete
Operator create, edit, and delete
Operator access rights administration and password control
User, team, set and group paging
DLC create, edit and delete
CFA message edit
Wide area dial-out configuration for Paging and TAP messaging
Call logging of all paging messages
Call log analysis
Server event log monitoring
Connection summary
Client status
Logging, archiving and Access 3000 configuration
Help information - Acrobat document
1.1.3 Engineering Client Functions
Connection summary
Client status
Operator status
Server event log
Server database back-up and restore
Access 3000 bus monitor
Access 3000 link monitor
Access 3000 monitoring online
Access 3000 database restore
Online and offline operation
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1.2
Product Overview
Access 3000 Server is a software package connecting your Access 3000
paging system to the PC network. It enables you to send text and numeric
messages plus schedule calls from your computer to pagers and mobile
phones. In addition Access 3000 Server also includes a networked version of
Management Terminal for WindowsTM, allowing you to manage the Access
3000 paging system from your desktop PC.
The Access 3000 Server runs on a PC and this is connected to Access 3000
Paging system via the C3EK Encoder or the C3CB System Master. The
server PC is also connected to customer’s Local Area Network (LAN) using a
standard network card.
Apart from installing the server on a computer, the actual management of the
Server is undertaken via the Management and Engineering Clients. The
Engineering Client provides database backup, reconfiguration and restore.
The Management Client is used for day-to-day administration in terms of
creating and editing operators, determining individual access rights and
password control.
System Schematic
Management Terminal
Access via the PC Network
Multiple
Paging
Users
Access 3000 Server
RS232
TCP/IP
Local Area
Network
Multiple
Paging
Users
Access 3000
Paging System
Engineering
Clients
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1.3
System Requirements
The Access 3000 Server Suite is a Client/Server based system designed
primarily for Microsoft Windows versions 2000, XP and NT4*. This software
comprises a server program, A3kServer, that runs as a Windows service and
three Windows-based client applications: A3kPageClient, A3kManClient and
A3kEngClient. These clients additionally support Windows 98 and ME and
communicate with the server via a network connection.
Recommended minimum Server system requirements are:
Microsoft Windows 2000 SP2, XP and NT4 SP6 with Microsoft Internet
Explorer 5.5 or Later.
500MHz Processor
128MB RAM
55MB disk space for the core software itself and a further 20MB (or more
depending on database sizes) for database and logs.
Minimum client system requirements are:
Microsoft Windows 2000 SP2 or later, XP and NT4 SP6 with Microsoft
Internet Explorer 5.5 or Later. Windows 98 or ME with Microsoft Internet
Explorer 5.01 or later.
500MHz Processor
64MB RAM
Up to 15MB disk space for the clients themselves and a further 20MB for the
management client (or more depending on database sizes) for cached data.
Note: Access 3000 Server fully supports NT4 please note that Windows NT is
no longer a Microsoft supported platform.
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1.3
Installation
A computer user with administrator privileges must perform installation. The
system is provided on a single CD-ROM containing the server and the three
clients. Inserting the CD-ROM into a suitable drive should begin the
installation process. If this does not happen, installation can be started
manually by running the file ‘setup.exe’ located in the root directory of the CDROM.
Note: Windows 98 does not include the Windows Installer application by
default (unlike Windows 2000, XP and ME). When installing on such a system
the program will first attempt to install the Windows Installer (unless it is
already present). This may involve an automatic re-boot of the system;
Access 3000 Server Suite installation will continue after login following the reboot.
Software installation follows the standard Windows Installer operation,
prompting for install location, license acceptance etc. The installation program
provides an option enabling the selection of which parts of the system to install
(server, clients). A full installation installs all applications on a 2000, XP or NT
machine, and only the clients, on a Windows 98/ME machine. The exact
items installed can be selected via the custom install option.
1.3.1 Installing the Server
In the Setup Type dialog box click Complete/Custom then click Next to
proceed, from the Custom Setup dialog box click Access 3000 Server Suite
then click Next to proceed. This will install the Server the Management
Terminal, Paging and Engineering Clients.
Setup Type Dialog Box
Custom Setup Dialog Box
Alternatively, if you wish to install the server only from the Setup Type dialog
box click Complete/Custom. From the Custom Setup dialog box click
Access 3000 Server then click Next to proceed.
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1.3.2 Installing the Clients
To install the client software, go to the required networked PC and run the
install CD-ROM. From the Setup Type dialog box click:
All Clients if you require the Management Terminal, Paging Client and
Engineering clients to run on a single machine
Paging Only if the paging client is required – For most PCs.
Complete/Custom from the Custom Setup box click the required client
e.g. the Management Client, Engineering Client or Paging Client.
1.3.3 Completing the Installation Process
Towards the end of the process, the ‘A3k Client Configuration’ dialog box will
be displayed (see below) requesting the entry of server connection and client
details for the install machine. Enter the address (or name) of the machine
running the A3k Server, and the TCP/IP port number on which the server is
listening (configured on the server itself), and enter a short description for this
particular client machine, for example ‘Paging Station 42’. This description will
be used to identify the location of a particular client in addition to its network
address.
Note: These settings can be changed at any time by running the following
command line from Windows Explorer: Program Files\Multitone\Access
3000\Bin\A3kClientCfg.exe, or running any client application with the /config
command-line switch appended, e.g. Program Files\Multitone\Access
3000\Bin\A3kPageClient /config
Once installation is completed, an ‘Access 3000 Server Suite’ entry will have
been added to the ‘Programs’ menu containing shortcuts to all the installed
client applications. If server installation is selected the new Windows service
(‘A3kServer’) will be created and started automatically. It is recommended
that after installation, the service configuration be reviewed using the Windows
service manager tool. In particular, setting the service ‘Recovery’ options to
re-start the service automatically should it fail.
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Documentation is provided in Portable Document Format (pdf). If the system
does not have a suitable pdf file reader installed (such as Adobe Acrobat
Reader), a copy of Adobe Acrobat Reader is supplied within the ‘Acrobat’
directory of the CD-ROM; run the executable in the Acrobat directory and
follow the on-screen instructions (Administrator access is required to run the
Acrobat installation program).
Note: To setup the system database, at least one Management Client
(A3kManClient) must be installed.
1.4
Unattended (Silent) Installation
To enable the rapid installation of a large number of paging clients, an
unattended (or silent) installation can be performed as follows:
Copy of the contents of the installation CDROM to a suitable location
(probably a network share for remote installations).
Edit the copied A3kClientCfg.ini file entering the required A3k Server
machine details, and un-commenting the appropriate lines (see
A3kClientCfg.ini for details). This will bypass the manual A3k client
configuration step (described above).
Run the setup from the command-line (or a suitable alternative), using the
/v/qn switch, i.e. ‘setup.exe /v/qn’ (with no space after the /v). Paging client
installation will then proceed without any manual intervention.
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1.5
Client Licence Authorisation Codes
Having installed the software you will now need to generate a Client License
Authorisation Code.
1. Now look for the Multitone
icon in the system tray (bottom left of task
bar). Right click and select Open A3K Server Manager and note down
the Server ID Code, for example: kudd-u3k5-lr.
2. Determines the number of Management Terminal, Paging and Engineering
clients you require plus Call Scheduling. You will now be required to enter
the Authorisation Code. This code may be obtained from Customer
Service at King’s Lynn by supplying full customer details and quoting the
Server ID Code e.g. kudd-u3k5-lr.
Note: The system will always be supplied with 1 free Engineering Licence.
3. From now on the Sever will start automatically whenever anyone logs into
the system. If more licences are required a new Authorisation Code will be
required.
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1.6
Database Set-up
Having installed the Server you now need to determine the Access 3000
database back-up parameters:
Database Back-up – Archiving, storage criteria and location of the Access
3000 server database.
Event Log - Stores all the transactions between the clients, server and
Access 3000 system.
Call Log Purge - Stores all the calls made by the Access 3000 system.
Access 3000 Serial Link - Please note that configuration of the Access
3000 serial link can only be undertaken from the Management Client
running on the Server.
It is advised that these are set-up via the Management Client running on the
Server. Please see Section 12 in the Management Terminal section of the
User & Supervisors Guide.
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1.7
Frequently Asked Questions
1.7.1 What Database Does Access 3000 Server Run-on?
Access 3000 Server uses Microsoft SQL Server Desktop Edition (MSDE)
2000 (Service Pack 3a) for data storage. In order to ensure that there are no
licensing issues Multitone Electronics PLC has checked with Microsoft that
under the developers licence Multitone Electronics PLC are licensed to freely
supply this as part of the product. Furthermore, as it is fully integrated into
Access 3000 Server there is no requirement for the customer to download or
install it. Note that the clients communicate with the Access 3000 Server only,
and not directly with MSDE. MSDE only talks locally to the server, and is not
required to provide any external access.
1.7.2 How Does Access 3000 Server Operate?
Access 3000 Server runs over TCP/IP, and communicates with the clients
using a proprietary protocol. All communications are authorised by the server
using a suitable operator ID and password, and the server itself provides no
ability to run external scripts, or give direct access to machine resources.
From an operation perspective, on connection, a client downloads the core
data it requires from the server. This generally takes only a few seconds over
a LAN or broadband link depending on the number of records in the database:
the Paging Client is a ‘light client’, taking 1 to 2 seconds, whereas the
Management Client also downloads the server event log and call log, and
usually requires 3 to 4 seconds (the Engineering Client downloads the event
log but not the call log).
These logs can grow to be several tens of megabytes in size depending on
the size of the system and current database archiving and purging options. To
minimise start-up time, the full logs are only downloaded when a client
connects to the server for the first time from a particular client machine – they
are then cached locally so that next time the client starts, only the changes
since it was last closed are downloaded. Once connected to the server, a
client is only notified of updates to the system, typically time updates and new
log entries.
Note that during initial download of a large call or event log, the Management
Client can still be used for database editing, options changing etc. The
download will continue in the background. If the client is closed during the
download, when it is next started it will resume from where it left off.
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1.7.3 What Happens if the Server Disk Drive Fails?
In order to overcome any disk failure concerns, Multitone Electronics PLC
suggest running on a fault-tolerant server incorporating a RAID array. The
server can also be configured to automatically make period backups of the
entire database to a separate file.
1.7.4 Can the Server Backup the Database to Network Share?
By default the Access 3000 server will periodically backup the database to the
system drive on the server machine. The backup location can be set to any
directory accessible from the server using the Management Client, however,
to backup to a network share, the MSDE database engine must have read and
write access to that share. MSDE is a service (“MSSQL$ACCESS3000”)
running, by default, under the local System account, which does not generally
have access to a remote machine. This can be changed to use a suitable
account with the required network access via the Windows Service Control
Manager – it is recommended that a special Access 3000 account (with local
Administrator rights) be setup for this purpose alone.
1.7.5 What are the Options Should the Server Fail?
If a server outage is to be avoided, Multitone Electronics PLC advise the
deployment of a hot standby system - a second server with a second
authorisation code will be required. You can then use management tools
within Windows to periodically and automatically copy the database across.
Secondly, Access 3000 Server is an adjunct system, should the server fail the
Access 3000 paging system will NOT be effected, paging calls can still be
undertaken from the Local Control Unit (LCU) or via the telephone interface
via a PABX.
Thirdly, an uninterrupted power supply (UPS) could be used to protect the
Server PC from power failure.
1.7.6 What Happens as a Result of a Server Re-start?
Access 3000 Server runs in the background (as a Windows Service) and will
automatically re-start if Windows crashes. It will then silently re-synchronise
itself with the Access 3000 paging system so that any changes made to the
paging system (via an LCU for example), will be mirrored on the server.
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1.7.7 Does the Server Time Synchronise?
Access 3000 will take its time from the Server; this applies to pager time
stamping and call logging etc. This facility enables the Server to synchronise
with a timeserver, if required.
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ENGINEERING CLIENT
1.
A QUICK GUIDE TO THE ENGINEERING CLIENT
The Engineering Client is used primarily as an engineering tool for system
monitoring and database backup, features supported are:
Connection summary
Clients Status
Operator Status
Event Log
Server database back-up and restore
Access 3000 Bus Monitor
Access 3000 Link Monitor
Access 3000 monitoring online
Access 3000 database restore
Online and offline operation
Since this is a networked system, multiple Engineering Clients can be run to
provide remote Access 3000 monitoring
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2.
HOW TO ACCESS THE ENGINEERING CLIENT
2.1
Opening the Engineering Client
1. Click the Start button
2. Click Programs, click Access 3000 Sever Suite, click Engineering
Client:
3. Select your Operator ID from the list, if activated enter the Password and
click Login:
4. The Engineering Client will now be displayed showing the Connection
Summary:
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2.2
Changing Passwords
1. From the File Menu click Change Password
2. Enter the current password, then enter the new password, then confirm the
new password and click OK. When you log you will now have to enter the
password as part of the log-on sequence:
Note:
If you wish to remove password protection, then leave the ‘Enter New
Password’ and ‘Confirm New Password’ boxes blank. Click ‘OK’ to confirm
the selection.
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2.3
Engineering Client - Logging Off and Exit
2.3.1 Logging Off
1. From the File Menu click Log Out.
2. You will now be asked to confirm the action, select Yes or No.
3. At the Login Screen you may login under an alternative ID.
2.3.2 Exiting the Engineering Client
1. From the File Menu click Exit.
2. You will now be asked to confirm the action, select Yes or No.
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3.
SYSTEM MONITORING
The system monitoring functions are used to help you to determine the status
of both Access 3000 and Access 3000 Server in terms of connectivity and
system activity, key reporting tools are:
Connection summary
Client status
Operator status
Server event log
Access 3000 bus monitor
Access 3000 link monitor
3.1
Connection Summary
The Connection summary provides details of client set-up, current
connections, current server details, and Access 3000 status. The Connection
Summary is view only,
1. From the View Menu click Connection Summary:
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3.2
Client Status
To view the status of all client programs currently connected to the server,
from the View Menu click Clients:
Access 3000 Server comprises the server and a number of licences. These
are available for 10, 50, 100 and 250+ concurrent client users.
There are two client types in addition to the Engineering Client: the Paging
Client, allowing you to make paging calls from your PC and the Management
Client for system administration. When ordering Access 3000 server you can
choose the number of Paging Clients and Management Clients. For example
if you order 10 licences you can have 2 Management Clients and 8 Paging
Clients. Every system is supplied with an Engineering Client; this is used for
database control and server management.
Additionally, extra licences may be ordered if you wish to add more users to
the Access 3000 Server solution:
A3NS-CP10
A3NS-CP50
A3NS-CP100
A3NS-CP250
10 Additional Client Licences
50 Additional Client Licences
100 Additional Client Licences
250 Additional Client Licences
There is no restriction on the number of individual Paging, Management or
Engineering Clients which may be requested provided they equal the number
of licences ordered. For example if you order A3NS-CP10, 10 licences you
may have 3 Management Terminal Clients and 6 Paging Clients and 1
additional Engineering Client.
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3.3
Operator Status
Operators and clients can be confusing terms; the client is the program
running on the remote machine, this can be the Paging Client, Management
Client or Engineering Client. The Operator is the person who logs into the
client. The Operator Summary gives detail of the operators, access rights, full
name and general details, along with their current login status.
In order to view the status of all operators, from the View Menu click
Operators, the operator status will be displayed:
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3.4
Event Log
The server event log displays all the activity between the Access 3000,
Access 3000 Server and the Clients. The Event Log is view only, however, it
is colour coded. To view the Event Log from the View Menu click Event Log:
The event log window lists the contents of the server event log, in
chronological order. Each event record contains a number of fields:
Field Name
Event Number
Type
Description
Unique, incrementing event ID number. Auto-generated.
Describes the general type/source of the event, e.g.
database, server, paging.
Sub-type
Event sub-type of the event, e.g. page user event,
operator login.
Time
Server date/time at which the event occurred.
Group
For multiple-event operations, such as A3k database
synchronisation or group paging, group specifies the
event number of the event describing the start of the
operation.
Details
Readable description of the event itself
Extended Data
Type/sub-type specific data incorporated into the details
description. Useful for external database analysis.
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There are currently 16 event types supported, each being displayed using a
different colour. The currently supported event types are:
Type
(numbers)
Database
(1-3)
Server
(4-6)
Page
(7, 8)
A3k Sync
(9, 10)
A3k Notify
(11, 12)
A3k Restore
(13, 14)
Config Update
(15, 16)
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Description
Colour
Global database operations (e.g. database
open/close).
Green
Database record operations.
Normal (white)
Database errors.
Red
Global server events (e.g. server started).
Blue-Grey
Server operations (e.g. operator logged-in, client
connected).
Blue-Grey
Server errors.
Red
Paging events for pages sent from the server.
Light Green
Paging error events.
Red
Access 3000 synchronisation (during initial
connection) events.
Light Purple
Access 3000 synchronisation (backup) errors.
Red
Access 3000 notifications – Asynchronous
database updates from the Access 3000.
Orange/Yellow
Access 3000 notification errors.
Red
Access 3000 database restore events.
Light blue
Access 3000 database restore errors.
Red
Database a3k configuration (SSF) update events
(during initial connection).
Purple
Database a3k configuration (SSF) update errors.
Red
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3.5
Bus Monitor
This displays the paging system bus traffic between Access 3000 Server and
the paging system serial link, each packet is broken down into its constituent
components.
3.6
Link Monitor
This displays the raw paging system bus traffic including all control codes.
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4.
DATABASE MAINTENANCE
The Engineering Client provides a range of facilities, which enable resynchronise Access 3000 and Access 3000 Server databases.
Synchronisation problems may result from offline paging system operation,
changes in paging system SSF configuration or implementation of new
software upgrades. Features supported are:
Server database back-up and restore
Access 3000 database restore
Online and offline operation
4.1
Backup Server Database
Access 3000 Server will automatically back-up the Server Database in
accordance with configured options. See Section 12, Database Management,
Sub-Section 12.1 for full details. It is also possible to back-up the Server
Database manually, as follows:
1. From the Server Menu click Server Backup.
2. At the dialogue box click Yes to continue.
3. Enter a brief description or summary information.
4. Then click OK.
The file will be stored in the configured Database Backup directory, which, by
default, is set to C:\Documents and Settings\All Users\Application
Data\Multitone\Access3000\Backups. This can be viewed and changed via
the Management Client (see later).
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4.2
Restore Server Database
This operation allows a previous backup of the server’s database to be
selected and installed, in place of the current server database. Please note
that this does not affect the paging system’s core database (UTU).
1. From the Server Menu click A3k Offline. Refer to the Connection
Summary to confirm the Access 3000 link status as A3k forced off-line.
2. From the Server Menu click Restore Server Database. From the
dialogue box click Yes to continue.
3. From the Select Server Backup list highlight the Database Backup File
you wish to restore:
4. Click the Restore button, the following dialogue boxes will be displayed
confirming database restoration:
5. Once the database has been restored, from the Server Menu click A3k
Reconnect. From the dialogue box click Yes to continue. Now refer to
the Connection Summary to confirm Access 3000 link status as A3k
online.
Note: Once the restore has completed successfully, all clients currently
connected to the system will be completely re-synchronised with the
Server. Any operator currently logged-in will, however, remain logged-in.
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4.3
A3K Database Restore
In most normal circumstances this facility is not required as it is done as the
paging database updated automatically. This facility copies the Access 3000
Server paging database onto the paging system and overwrites existing
paging system records. To perform a restore the paging system must be
offline:
1. From the Server Menu click A3k Offline. Refer to the Connection
Summary to confirm the Access 3000 link status as A3k forced off-line.
2. Return to the Server Menu and click A3k Database Restore to start the
process.
3. Once the database has been restored, from the Server Menu click A3k
Reconnect. Refer to the Connection Summary to confirm Access 3000
link status as A3K online.
4.4
Abort A3K Operation
Please note, this may be used to halt an Access 3000 database restore, but
this will leave the paging system UTU only partially loaded.
1. From the Server Menu click A3k Abort Operation.
2. At the dialogue box click Yes to continue.
3. Look at the Connection Summary to confirm Access 3000 link status as
A3K Forced Offline.
4. To restore operation, from the Server Menu click A3k Reconnect. Look
at the Connection Summary to confirm that the Access 3000 link status
as A3K online.
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MANAGEMENT CLIENT
1.
A QUICK GUIDE TO THE MANAGEMENT CLIENT
The Management Client supports all Access 3000 administrative features and
has the same interface as the standalone Management Terminal for Windows
TM. It also includes the capability to create and edit paging operators and
management elements of the Access 3000 Sever. Features include:
User, team, set and group create, edit and delete
User, team, set and group paging
DLC create, edit and delete
CFA message edit
Wide area dial-out configuration for Paging and TAP messaging
Call logger configuration
Call logging of all paging messages
Call log analysis
Client status
Logging, archiving and Access 3000 configuration
Server event log monitoring
Operator - create, edit and delete.
Operator access rights administrator and password control
Help information - Acrobat document
Full System Management From the Desktop
For system management, call logging and statistical analysis, the
Management Client provides on-screen management of all Access 3000
system records. This includes, users, teams, sets and groups (system or
personal), closing contacts, pre-set messages and the wide area dialout
facility for public carrier paging and messaging.
In addition to the paging system management features the Management Client
also enables you to create new operators (the people who log on to the
client/server system itself – analogous to Windows users) set passwords and
determine individual access rights, giving you complete system management
of both the Paging System and the Access 3000 Server.
Full Paging & Call Logging Facilities
The Management Client includes the ability to make paging calls and
incorporates full call logging facilities - automatically recording the time and
date when all paging calls are transmitted. Also included is a wide range of
tools for statistical analysis, allowing you to analyse call counts, call times,
type-of-paging-calls, pager usage and system faults etc.
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Multi-Tasking - System Management Operations
As this facility is networked you can operate multiple Management Clients
simultaneously. For example one person can be adding or editing paging
records, whilst another can access the call logger to check the time a paging
call was sent. At the same time a third operator can send a paging message,
make a team call or alter another user record.
Password Protection & Client Access Control
In order to maintain server security, password protected access rights are
provided. This enables the system supervisor or network manager to
determine what level of access an individual operator may have. For example
you might not want to give some operators the ability to send a team call, nor
would you want everyone to have access to the system management
functions.
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1.1
Opening the Management Client
1. Click the Start button:
2. Click Programs, click Access 3000 Sever Suite, click Management
Client:
3. Select your Operator ID from the list, if activated enter the password and
click login:
4. The Management Client will now be displayed showing the Connection
Summary:
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1.2
Changing Passwords
1. From the File Menu click Change Password
2. Enter the current password, then enter the new password, then confirm the
new password and click OK. When you log you will now have to enter the
password as part of the log-on sequence.
Note: If you wish to remove password protection, then leave the ‘Enter
New Password’ and ‘Confirm New Password’ boxes blank. Click ‘OK’ to
confirm the selection.
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1.3
Management Client – Logging Off and Exit
1.3.1 Logging Off
1. From the File Menu click Log Out.
2. You will now be asked to confirm the action, select Yes or No.
3. At the Login Screen you may log-in under an alternative ID:
1.3.2 Exiting the Management Client
1. From the File Menu click Exit.
2. You will now be asked to confirm the action, select Yes or No.
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1.4
A Tour of Management Client
The Management Client is based around a single main application window
split into a number of sub-windows. The layout and display of these windows
can be customised according to user preference and available screen space.
The example below shows a typical screen shot including a set of toolbars and
the main record selection and edit windows, along with the navigator:
1.4.1 The Main Window
In the screen-shot above, the Main Window or in this case the User Database
is broken down into two sections. The top window displays all the users on
the system, while the bottom window shows details of each user and enables
you to edit individual user record details. The information displayed in the
main window also covers the following records:
Connection Summary
Client Connection Details
Operators
Server Configuration Options
Server Event Log
Database Summary
User Database
Team Database
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Set Database
Group Database
Scheduled Call Overview
Paging System Configuration
DLC Record Database
CFA Message Database
WAD Database
Call Log Configuration
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1.4.2 Navigation
A number of alternative methods may be used to navigate around the
Management Client:
Select the appropriate menu item using from the standard toolbar. For
example:
1. From the main toolbar select View
2. Then select Teams
This will display the Team Database. All the instructions in this user guide
use where possible this method to navigate around the Management
Client. Although this is slightly long winded, this method of navigation will
always remain consistent, however the windows are set-up.
Alternatively you can:
press a button on the ‘Standard’ and Navigate’ toolbars. For example,
the Configuration icon ( ) changes the main window to a single view
showing paging system parameters, receivers and channels etc.
select a ‘shortcut’ from the ‘Shortcuts’ bar in the ‘Navigator’ window.
select an item from the ‘Navigator’ tree in the ‘Navigator’ window.
1.4.3 Other Windows
In addition to the main window, there are further windows available. These
are all implemented as docking windows and can be made visible via the
appropriate view menu item:
Navigator - docked onto the left-hand side of the main window by default,
this provides the primary means of navigating around the entire system.
Paging Console - a floating window allowing users and teams to be paged.
Activity Log - A floating window showing the last 5,000 operations
performed by Management Client on the paging system database (and
vice-versa) – this is effectively a subset of the server event log, which
shows the operations of all clients.
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1.4.4 Status Bar
The status bar is located at the bottom of the Management Client window, and
shows the status of various system and Management Client parameters:
From left to right these are:
Paging error report - View the activity log or the server event log for more
information on the error. Double click on the error report to clear it.
Paging system faulty state - This field is red if there is a fault or device not
working on the Access 3000, green if it’s healthy and blank if the system is
offline.
Client connection and log-on status - Indicates whether the paging system
is on line (green) or off line (red). Also shows initialisation progress when
Management Client is going online.
Server and paging system time - the Access 3000 internal clock is
automatically synchronised to the server PC.
1.5
Customisation
The appearance and behaviour of many of the Management Client windows
and toolbars can be customised in a number of ways:
1.5.1 Toolbars
As with other Windows applications, the toolbars can be moved around,
hidden or resized and the toolbar button text can be hidden to make more
efficient use of a small screen. To show or hide a toolbar:
1. From the main toolbar select View.
2. Select Toolbars. Click-on the boxes to show and hide toolbars and toolbar
label text
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1.5.2 Main Window Settings
The main windows are based on a grid-style list of items. These provide a
number of customisation options:
Columns can be re-ordered by dragging a column header to the desired
position using the left mouse button.
In most views, data can be sorted to be numerically or alphabetically
ascending or descending by clicking-on the appropriate column header.
Note: this is not possible for the call or event logs.
Columns may be resized by dragging the column separators within the
column header. To hide a column it can simply be shrunk until it is no
longer visible.
Please note that the lists used for Team, Set and Group Databases and WAD
Service windows are hierarchical, incorporating a tree-based column that can
be used to expand or collapse sub-items, e.g. teams and team members. All
of the above features are also available in these views.
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1.6
Printing
1.6.1 General Printing
The contents of most of the windows and views within Management Client
may be printed onto any attached or networked printer. To print or preview
the contents of a window, select an item in the desired view, e.g. the User
Database, or a Call Log Query, then:
1. Click File Menu and select Print or Print Preview menu option, or
2. Click on the Print ( ) or Preview (
) button on the standard toolbar, or
3. Press Ctrl+P (to print only).
The appearance of the printed page may be customised using the Print Set-up
dialog box. This accessed via:
a. Click File Menu then select Print Set-up, or
b. Click-on the Set-up toolbar button ( ) when in print preview mode:
This dialog box provides standard options to select printer, paper size and
orientation etc, along with further options for customising the margins, headers
and footers and fonts of the output page.
Note: The print layout matches the default screen layout only and does not
take account of local changes to the current view. For example, columns that
are switched on the screen view are NOT switched on the printout.
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1.6.2 Printing Individual Record Details
It is possible to print individual record details of a client operator, user, team
set, group or scheduled call. This application also applies to live call log
records.
1. Select the appropriate records database, e.g. User Database:
2. Click anywhere in the User Details window to select it.
3. From the File Menu click Print to print the record or Print Preview to
display the record:
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2.
OVERVIEW OF DATABASE EDITING
This section provides an overview of how to view, create and edit the main
paging system databases. The Management Client database is split into five
key sections:
Operators
Users
Teams
Sets
Groups
DLCs
CFA Messages
Wide Area Dial-out (or WAD) Services
Viewing and editing each of these sections follows the same general process,
with the Window being split into two sections:
The top window lists all the entries such as users and teams within the
database
The bottom window displays the individual details connected with an entry,
such as user number, receiver type, channel number etc.
Record selection takes place within the top window, editing takes place in the
bottom window. In order to add or delete a record within the top window a
Context-Sensitive Menu is provided; this is accessed by a Right Click on the
mouse.
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2.1
Management Client Database Summary
This is a useful feature and provides a quick overview of system records,
number of users, team etc; it also includes an event history and very basic call
logging information, i.e. last call made.
To display the Database Summary:
1. From the View Menu click Database Summary.
2. Select from:
Database Record Summary – This displays the number of records
within the database broken down into users, teams etc.
Database Information – This provides user-entered database
information such as customer name and location; these elements can
be directly edited within this window.
Database Event History – This shows the date and time at which key
events last occurred, such as when last online, off-line time and last
backup.
Paging Log Summary – Shows information about the live paging log,
e.g. number of calls and last call made.
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2.2
Editing & Updating a Record
To edit a user, team, DLC, CFA record or WAD Services, you must select the
record within the top window. The details of the record will be displayed in the
bottom window. Editable fields are displayed in bold and are selected using
the mouse or the tab key. Fields can be classed into three groups:
Key fields – These must be filled in for the record to be valid and are
indicated by the following icon ( ) and form part of the core database
stored on the paging system.
Fields that are not required, but still form part of the core database stored
on the paging system.
Non-core fields that are only stored within the local database, such as
names, location etc.
Any changes made to a record are immediately mirrored in the top window,
but they are not downloaded to the paging system. In this state the
Management Client considers an edit to be ‘active’ and will not allow any
operations on any other records until the edit has been accepted and updated.
To accept a record press the Return or TAB key, to update a record press the
Record Update button or the F10 key. Any edits made prior to an Update can
be ‘undone’ by selecting the Esc key.
When the paging system is online, performing an update will transfer the
modifications from the Management Client to the Paging System, ensuring
that the two databases are synchronised.
When the Management Client is connected to the Paging System, it will notify
you of any changes made from other input devices, such as the Local Control
Unit. If an external change is made to a record currently being edited a
warning will be displayed and the current edit will be aborted.
2.3
Re-numbering a Record
When a new user, team, set or DLC has been created, a record number is
automatically allocated. This number can be changed if the default is
unsuitable. This is only applicable to newly created records.
Note: Groups can be given an alphanumeric ID, not just a number; these can
be changed at any time, not just when newly created.
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2.4
Special Edit Controls
For many items, special edit controls are provided. These are only available
when editing an item and perform context-specific operations. For example,
when editing a user number in a newly created record, an up/down control is
available:
Pressing the up arrow will change the user number to the next unused user
number in the database. Pressing the down arrow will change it to the next
previous unused user number in the database. The following special edit
controls are available:
Edit Options
User Edit
User
Function
Next/Previous unused user number
Transfer
Next/Previous valid (used) user number
Receiver No.
Next/Previous unassigned receiver
number
Team Edit
Team
Next/Previous unused team number
Team Member
User
Next/Previous compatible user number
DLC Record
DLC
Next/Previous unused DLC number
User
Next/Previous compatible user number
Team
Next/Previous compatible team number
Message No.
Next/Previous unused CFA message
number
CFA Message
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3.
OPERATOR ADMINISTRATION
The client is the program running on the remote machine, this can be the
Paging Client, Management Client or Engineering Client. The operator is the
person who logs into the client (analogous to WindowsTM users).
Access rights are applied to an operator in order to control what they can or
cannot do, these are determined solely for the operator and not the client. Any
operator can log in to any client, however their ability to perform operations is
dependent upon their assigned access rights. For example, an operator with
only user paging rights can log in to a paging client, but will only see a list of
users.
As Access 3000 Server supports concurrent client operation it is possible to
create more operators than there are available client licences. Should more
operators connect to the system than there are actual licences then Access
3000 Server will display the following notice:
To resolve this problem additional client licences will be required. Multitone
can supply this by creating an Amended Authorisation Code.
3.1
Selecting the Operator Database
Before you can create, edit or delete an Operator you will need to select the
Operator Database window. The top Window is used for selecting, creating or
changing Operator Record. The bottom Window is used to add and change
individual Operator record details:
1. From the View Menu click Operators
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3.2
Creating an Operator (Client)
1. Select the Operator database
2. From the top window, right click and select Add Operator.
3. Go to the bottom Window, Operator Details, select each item in the right
hand column:
a. Operator – Click the bold text and enter the required Operator ID. This
is used as the primary means for identifying the operator, e.g. John
Brown.
b. Access Rights – Click the bold text, from the drop list box click to
select the required access rights. Access 3000 Server supports eight
pre-defined levels of access rights, these are:
None
View only (cannot even log on to paging
client).
Basic Paging
User, set, group paging, group edit and call
scheduling if enabled.
Full Paging
User, team, sets, group paging, group edit
and call scheduling if enabled.
Operator
All paging features including edit users, edit
teams, sets and groups plus call scheduling if
enabled.
Supervisor
All paging features and all Management client
features except Edit Operators and A3K
Engineering Access - Server and database
back-up and restore on the Engineering
Client.
Engineer
All Paging, Engineering and Management
client features except Password Edit.
System
Administrator
All Paging, Engineering and Management
client features.
Custom
Click on the flags (tick boxes) to select any of
the required options.
Alternatively, you can click any flag (tick boxes) as appropriate without
having to select Access Rights list box to define an operating client.
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c. Full Name – If required enter the full name of the operator client
d. Password – Enter a unique password for each client, the entered
password will be displayed in asterisks: ******
4. At Operator Information – Details and Notes - Enter information as
appropriate and press the Return Key.
5. When completed click the Update record button.
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3.3
Editing an Operator
1. Select the Operator database
2. From the top window click on the Operator you wish to edit.
3. Go to the bottom Window, Operator Details, select the items you wish to
edit:
a. Operator – Click on the Operator ID, e.g. John Brown and amend as
necessary.
b. Access Rights – Click on the Current Rights, e.g. System Admin and
select alternative access rights from list box. Alternatively, click
appropriate flags (tick boxes) to amend current rights.
c. Full Name – If required enter the full name of the operator. This is used
for descriptive purposes only.
d. Password – You may remove the current password by deleting it or you
may overtype the current password so entering a new password for the
operator client. The entered password will be displayed with asterisks:
******
4. At Operator Information – Details and Notes - Enter and change
information as appropriate and press the Return Key.
5. When completed click the Update record button.
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3.4
Deleting an Operator
1. Select the Operator database
2. From the top window click on the Operator you wish to edit.
3. Right click and select Delete Operator
4. You will now be asked to confirm the action, select Yes or No.
Note: Deleting an operator will also delete all of the operator’s personal
groups (see later).
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4.
USER RECORDS
A user is an individual who holds a pager.
4.1
Selecting the User Database
Before you can create, edit or delete a user record you will need to select the
User Database Window. Having selected User Database, the top Window is
used for selecting, adding or changing a User Record. The bottom Window is
used to add and change individual record details:
1. From the View Menu click Users.
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4.2
Creating a New User Record
1. Select the User Database.
2. From the top window, right click and select Add User - A new user record
will be created using the next available user number.
3. Go to the bottom Window, User Details – Select each item in the right hand
column:
a. User Number - Use the Up and Down keys to select an alternative user
number.
b. Title, First Name, Last Name and Job are optional record items. Select
each item and type in relevant information.
c. Status - Select In or Out from the drop down list box.
d. Transfer - This is optional, use the Up and Down keys to select the
transfer number.
e. Receiver Number – Use the Up and Down keys to select a receiver
number.
f. Receiver Type - Select the receiver type from the drop down list box.
g. Channel – If there is more than one channel available, you can select
these using the tick boxes. If you have a speech pager and you select
multiple channels you will not be able to send speech messages.
h. Services – This is optional, select the service type from the tick boxes:
Phone Message, Phone Speech or Phone Reply.
4. Select User Information – All fields are optional, type in relevant
information in the right hand column.
5. Press the Return Key to accept the changes.
6. Click Update record button.
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4.3
Editing a User Record
1. Select the User Database.
2. Select the User Number you wish to edit.
3. Go to the bottom Window:
a. Select User Details – You may edit all highlighted items in bold, plus
Transfers and Services.
b. Select WAD Settings (If applicable) – You may change the Dial-out
Service and Wide Area ID. See also WAD Services (Section 12.3).
c. Select User Info – You may change and amend all items.
d. Team - This cannot be edited.
4. Click Update record button to enter the changes.
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4.4
Duplicating a User Record
You can also duplicate a user. This allows you to automatically generate a
new user record using existing settings:
The new user number will be the next available user number after the
selected user.
Record status, receiver type, channels and speech options will be copied
from the selected user.
The receiver number will be the next available number for the specified
receiver type.
1. Select the User Database.
2. From the top window, right click and select Duplicate User.
3. Go to the bottom Window, select User Details – Select each item in the
right hand column:
a. User Number - Use the Up and Down keys to select an alternative user
number.
b. Title, First Name, Last Name and Job are optional record items. Select
each item and type in relevant information.
c. Status - Select In or Out from the drop down list box.
d. Transfer - This is optional, use the Up and Down keys to select the
transfer number.
e. Receiver Number – Use the Up and Down keys to select a receiver
number.
f. Receiver Type - Select the receiver type from the drop down list box.
g. Channel – If there is more than one channel available, you can select
these using the tick boxes. If you have a speech pager and you select
multiple channels you will not be able to send speech messages.
h. Services – This is optional, select the service type from the tick boxes:
Phone Message, Phone Speech or Phone Reply.
4. Select User Information – All fields are optional, type in relevant
information.
5. Press the Return Key to accept the changes.
6. Click the Update record button.
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4.5
Deleting a User
1. Select the User Database Window.
2. Go to the top Window select the User you wish to delete.
3. Right click and select Delete User.
4. You will now be asked to confirm the action, select Yes or No.
Note: Only a user with no transfer, team, set or DLC use can be deleted.
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4.6
Adding a User to a Team
1. Select the User Database.
2. Go to the top Window and select the User you wish to enter into a team.
3. Right click and select Add to Team - A list of all the destination teams will
be displayed:
This list will only display those teams that are compatible with the user matching channels, message type etc. If you select ‘Show All Teams’ all
the available teams will be displayed. If you attempt to add a user to an
incompatible team an error will be displayed explaining the incompatibility.
4. Select the destination team – The Management Client will automatically
open up the Teams Database.
5. Click the Update record button.
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4.7
Adding a User to a Set
1. Select the User Database.
2. Go to the top Window and select the User you wish to enter into a Set.
3. Right click and select Add to Set - A list of all the destination Sets will be
displayed:
This list will display all Sets. Note that the set message facilities are
dynamic and will be changed to accommodate the features of the pager
with the least facilities.
4. Select the destination set – The Management Client will automatically
open up the Set Database.
5. Click the Update record button.
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4.8
Adding a User to a Group
1. Select the User Database.
2. Go to the top Window and click the User you wish to enter into a Group.
3. Right Click and select Add to Group - A list of all the destination Groups
will be displayed:
This list will display all Groups. Note that the group message facilities are
dynamic and will be changed to accommodate the features of the pager
with the least facilities.
4. Select the destination group – The Management Client will automatically
open up the Group Database.
5. Click the Update record button.
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4.9
Setting Up a Wide Area User
Wide-area user records, while stored in a separate database on the paging
system, are integrated into the main user editing process. When one or more
wide area channels are selected for a user, the bottom window of the User
Database will include a ‘Wide Area Settings’ section, containing a sub-section
for each of the user’s wide-area channels.
1. To change the dial-out service for a user on a channel, select the required
service from the drop down ‘Dial-out Service’ list box.
2. When a valid service is selected, the ‘Wide Area ID’ field becomes visible –
Type in the ID. The Wide Area ID is usually the telephone number of the
paging service being called.
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5.
TEAM RECORDS
A Team is a collection of users and/or groups of pagers (Format Groups) that
may be paged by a single call. Team members whose pagers are in an
Absence Rack will not be paged.
The Teams Database Window shows both the teams and team members.
The top Window allows you to select, create, edit and delete a team record.
This Window also contains details of team members and format groups. The
bottom Window shows all the team configuration details
5.1
Selecting the Teams Database
1. From the View Menu click Teams.
To view Team Members and/or Format Groups:
1. Select the Team you require.
2. Double Click on the team icon to view the hierarchy of team members and
format groups.
Note: A Format Group is a group of 10 or 100 pagers of the same receiver
type having a common 1 or 2-digit receiver number, e.g. Base receiver
address is 750 and a group size is 10 will allow pagers 750 to 759 to be called
as a single team.
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5.2
Creating a New Team
1. Select the Team Database.
2. From the top Window, right click and select Add Team – A new team will
be created using the lowest possible team number.
3. Go to the bottom Window and select Team Details – Select items in the
right hand column:
a. Team – Use the Up and Down keys to select an alternative number.
b. Name and Function – These are optional record items. Select each
item and type-in the required information.
c. Channel – If there is more than one channel available, you can select
these using the tick boxes. If you have a speech pager and you select
multiple channels you will not be able to send speech messages.
d. Message Type – Select the message type from the list box provided.
e. Message Length – Type-in the message length.
f. Speech – Click on the speech tick box.
4. Select Team Information – All fields are optional, type in relevant
information in the right hand column.
5. Press the Return Key to accept the changes.
6. Press the Update Record button.
Note:
1. Once a team has been created it may be edited from the bottom Window.
Only a newly created team with no members can be edited in this way.
Once users have been added to a team its configuration will be fixed.
2. A newly created team has no members and cannot, therefore, be paged.
Empty teams are highlighted with a different icon and colour in the top
Window ( ). The Management Client will not allow you to close the
application, or perform a backup or restore until a member has been added
to an empty Team, if not the Team will be automatically deleted.
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5.3
Adding a User to a Team
1. Select the Team Database.
2. Select the required team from the top window.
3. Right click and select Add to Team Member - The Management Client will
offer you the next available user number meeting the team characteristics.
4. If you wish to change a team member:
a. Go to the bottom window and select User - Use the Up and Down keys
to select an alternative number
b. Press the Return Key to accept the change.
5. Click the Update record button - If the user number is incompatible a
warning message describing the incompatibility will be generated, either
amend the record or cancel or abort the operation.
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5.4
Adding a Format Group to a Team
1. Select the Team Database.
2. Select the required team from the top Window.
3. Right click and select Add Format Group - A format group will now be
added to the team.
4. Go to the bottom window and select:
a. Receiver type - If you wish to use an alternative receiver, click on
Receiver Type and select from the list provided.
b. Base Address – Type in the receiver base address to which you want
the format group to start.
c. Group size – Select from the list provided – 10 or 100 users.
5. Press the Return Key to accept changes.
6. Click the Update record button.
Note: Initially, the new Format Group will be based on a previously selected
member (if a format group were selected) by incrementing the base address.
The format group details may then be changed, if necessary, by editing the
receiver type, base address, and group size
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5.5
Editing a Team Member or a Format Group
1. Select the Team Database.
2. Select the required team from the top window.
3. Click the Team Record to display Team Members and/or Format Groups.
4. Click the Team Member or Format Group you wish to edit.
a. Editing a Team Member – Use the Up and Key to select an alternative
team member. No other records can be changed.
b. Editing a Format Group – You can only change the following items:
Select a new receiver type from the list box
Select the receiver base address,
Select group size, 10 or 100 from the list box.
5. Click the Update record button.
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5.6
Deleting a Team Record
1. Select the Team Database.
2. Select the team record you wish to delete.
3. Right click and select Delete Team.
4. You will now be asked to confirm the action, select Yes or No.
Note: Only a Team with no DLC use can be deleted.
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5.7
Deleting a Team Member
1. Select the Team Database.
2. Select the team record.
3. Double click on the team record and select the team member you wish to
delete.
4. Right click and select Delete Team Member.
5. You will now be asked to confirm the action, select Yes or No.
Note: Deleting the last member of a team, i.e. where a team only has a single
member, leaves an empty team as if it had just been created.
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6.
SET RECORDS
A Set is a collection of Users who may be paged together. Calls to Set
members who have Status Out or Rack will be transferred to a transferee
number if possible.
The Sets Database Window shows both the Sets and Set members. The top
Window allows you to select, create, edit and delete a Set record. This
Window also contains details of all Set members. The bottom Window shows
all the Set configuration details
6.1
Selecting the Set Database
1. From the View Menu click Sets.
To view Set Members:
1. Select the Set you require.
2. Double Click on the Set icon
to view the hierarchy of Set members.
(Note, a set member may be a User or another ‘Set’).
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6.2
Creating a New Set
1. Select the Set Database.
2. From the top Window, right click and select Add Set – A new Set will be
created using the lowest possible Set number.
3. Go to the bottom Window, Set Details – Select the following items:
a. Set – If you wish to change the set number, click-on the right hand
column, use the Up and Down keys to select an alternative number.
b. Name – If you wish to give the Set a name, click on the right hand
column and type-in the name.
c. Function – If you wish to give the Set a function, e.g. Cardiac Support,
click on the right hand column and type-in the required function.
d. Status – If you wish to change the status of the Set, click-on the right
hand column and select In or Out from the drop down list box.
e. Transfer - This is optional, click-on the right hand column and use the
Up and Down keys to select the user number to which you wish transfer
the Set.
f. Select Set Information – Click-on the right hand column and type-in
relevant details. Please note all these fields are optional items only.
4. Press the Return Key to accept these changes.
5. Click the Update record button.
Note:
1. A newly created Set has no members and no defined message capability.
Only its status In/Out and Information Notes may be edited in the bottom
window. The Set message facilities will be adjusted to match this of the
Set member with least message facilities.
2. A newly created Set has no members and cannot, therefore, be paged.
Empty Sets are highlighted with a different icon and colour in the top
Window ( ). The Management Client will not allow you to close the
application, or perform a backup or restore until a member has been added
to an empty Set, if not the Set will be automatically deleted.
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6.3
Adding a User to a Set
1. Select the Set Database.
2. From the top window click on the required Set.
3. Right click and select Add Set Member - The Management Client will offer
you the next available user number.
4. If you wish to change a Set member:
a. Go to the bottom window and select User – Click-on the right hand
column and Use the Up and Down keys to select an alternative
number.
b. Press the Return Key to accept the change.
5. Click the Update Record button. - If the user number is incompatible a
warning message describing the incompatibility will be generated, either
amend the record or cancel or abort the operation.
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6.4
Editing a Set Record
When editing a Set you may only amend the Set Name, Function, Status,
Transfers and Set Information:
1. Select the Set Database.
2. Select the required Set from the top window.
3. Go to the bottom Window, Set Details – Select the following items:
a. Name – If you wish to give the Set a name, click on the right hand
column and type-in the name.
b. Function – If you wish to give the Set a function, e.g. Cardiac Support,
click on the right hand column and type-in the required function.
c. Status – If you wish to change the status of the Set, click-on the right
hand column and select In or Out from the drop down list box.
d. Transfer - This is optional, click-on the right hand column and use the
Up and Down keys to select the user number to which you wish transfer
the Set.
e. Select Set Information – Click-on the right hand column and type-in
relevant details. Please note all these fields are optional items only.
4. Press the Return Key to accept these changes.
5. Click the Update record button.
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6.5
Deleting a Set Record
1. Select the Set Database.
2. Select the Set record you wish to delete.
3. Right click and select Delete Set.
4. You will now be asked to confirm the action, select Yes or No.
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6.6
Deleting a Set Member
1. Select the Set Database.
2. Select the Set Record.
3. Double click the Set Record and click the Set member you wish to delete.
4. Right click and select Delete Set Member.
5. You will now be asked to confirm the action, select Yes or No.
Note: Only a Set with no transfer, Set or DLC use can be deleted.
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7.
GROUPS
Unlike team paging, which is reserved for critical, life-saving applications, it is
possible to create groups on both the Management Client and Paging Client
which can be used as a less formal means of paging non-critical teams.
7.1
Selecting the Group Database
1. From the View Menu click Groups
To view Group Members:
2. Select the Group you require.
3. Double Click on the Group Icon
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7.2
Creating a New Group
You may create two types of group - Personal Groups or System Groups. A
Personal Group is ‘personal’ and can only be created, edited and viewed by
the operator who created the group. A System Group is more formal as it can
be seen by all operators but can only be edited those with system group edit
permissions.
1. Select the Group Database.
2. From the top Window, right click and select Add Personal Group or Add
System Group. A new Group will be created:
3. Go to the bottom Window, Personal Group Details, select the following:
a. Group – This is used to identify the Group, enter the group name or
number, for example, Secretaries, My Colleagues, Doctors. This can be
any combination of characters and digits, and can be a descriptive as
desired.
b. Name – If you wish to give the Group a more descriptive name, click on
the right hand column and type-in the name.
c. Function – If you wish to give the Group a function, e.g. Weekly Team
meeting, click on the right hand column and enter the required function.
d. Department – Enter department details as required.
e. Select Group Information – Click-on the right hand column and type-in
relevant details. Please note all these fields are optional items only.
4. Press the Return Key to accept these changes.
5. Click Update.
Note: A newly created Group has no members and therefore cannot be
paged. The Group message facilities will be adjusted to match those of the
Group member with least message facilities, e.g. a numeric pager. Empty
Groups are highlighted with a different icon and colour in the top Window ( ).
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7.3
Adding a User Member to a Group
1. Select the Group Database.
2. From the top window click on the required Group, e.g. Person Group 1.
3. Right click and select Add Group Member - The Management Client will
offer you the next available user number:
4. If you wish to change a Group member go to the bottom window
5. Select Group Member Details – Click-on the right hand column and Use
the Up and Down keys to select an alternative User number.
6. Press the Return Key to accept the change.
7. Click Update - If the user number is incompatible a warning message
describing the incompatibility will be generated, either amend the record or
cancel or abort the operation.
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7.4
Adding a Group to a Group
1. Select the Group Database.
2. From the top window click on the required Group, e.g. Person Group 1.
3. Right click and select Add Group - The Management Client will offer you
the next available Personal or System Group:
4. If you wish to change a Group go to the bottom window
5. Select Group Member Details – Click-on the right hand column and Use
the Up and Down keys to select an alternative Group number.
6. Press the Return Key to accept the change.
7. Click Update - If the user number is incompatible a warning message
describing the incompatibility will be generated, either amend the record or
cancel or abort the operation.
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7.5
Editing a Group
When editing a Group you may only amend the Set Name, Function, Status,
Transfers and Set Information:
1. Select the Group Database.
2. Select the required Group from the top window.
3. Go to the bottom Window, Group Member Details – Select the following
items:
a. Group – This is used to identify the Group, enter an alternative group
name or number.
b. Name – If you wish to give the Group a new name, click on the right
hand column and type-in the name.
c. Function – If you wish to give the Group a function, e.g. Weekly Team
meeting, click on the right hand column and enter the required function.
d. Department – Enter department details as required.
e. Select Group Information – Click-on the right hand column and type-in
relevant details. Please note all these fields are optional items only.
4. Press the Return Key to accept these changes.
5. Clicks Update.
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7.6
Deleting a Group
1. Select the Group Database.
2. Select the Group record you wish to delete.
3. Right click and select Delete Group.
4. You will now be asked to confirm the action, select Yes or No.
Note:
Deleting a group will automatically remove that group from any other groups of
which it is a member.
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7.7
Deleting a Group Member
1. Select the Group Database.
2. Select the Group Record.
3. Double click the Group Record and click the Group member you wish to
delete.
4. Right click and select Delete Group Member.
5. You will now be asked to confirm the action, select Yes or No.
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8.
SCHEDULER
Access 3000 Server also incorporates a call scheduling facility, which is fully
integrated into the paging client. The management client does not provide
editing facilities but does allow all scheduled calls to be viewed.
The call scheduling facility enables an operator to enter and send a message
at some future point-in-time. Simply select the user, team, set or group then
determine the time and message priority and Access 3000 Server will process
the call at the pre-determined time. By pre-booking paging calls, Call
Scheduler acts as a mobile diary reminding the recipient of appointments or
actions that need to be undertaken on a one-off or regular basis. Calls can be
scheduled at anytime, either on a daily (1 to 7 days), weekly, monthly or a
yearly basis.
Call Scheduler though integrated into the Access 3000 Server is in fact a
separate product and can only be initiated via its own unique authorisation
code and can be supplied in addition to the standard authorisation code.
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8.1
Viewing Scheduled Calls
1. From the View Menu click Scheduled Calls.
2. The Scheduled Calls window will now be displayed:
The scheduled call list appears in the paging and management clients, and
lists some or all of the scheduled calls on the system. The list can be sorted
according to any column. When sorted according to call time (the default), the
list shows calls in the order in which they would occur on any given day. The
icon and colour used in each row in the table is governed by the current state
of the call:
Colour
Green
Normal/White
Grey
Light blue
Red
Icon
Description
Call scheduled to occur today
Call will not occur today
Scheduled call is disabled
The “next” scheduled to occur (although this may not be
today, or may be disabled) – this colour is merged with the
above colours.
The last time the call went out, there was an error – the call
was not sent
Description
Normal scheduled call
The last time the call went out, there was an error – the call
was not sent
The next call to be sent is indicated with a small yellow arrow (e.g.
), calls
not due to be sent today will have a lighter icon (e.g.
), and disabled calls
are marked with a red cross (e.g.
).
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9.
DLC RECORDS
The correct title for the DLC records database is Direct Line Connection
Service. It may be referred to as the DLC Database. A DLC record refers to
an electrical contact, e.g. a Doorbell, normally this is the DLC input.
9.1
Selecting the DLC Records Database
Before you can create, edit or delete a DLC record you will need to select the
DLC Database:
1. From the View Menu click DLC.
Having selected the DLC Database, the top Window is used for selecting,
adding or changing a DLC Record. The bottom Window is used to add and
change individual DLC record details.
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9.2
Creating a New DLC Record
1. Select the DLC database.
2. Go to the top window, right click and select Add DLC - This will create a
new DLC record using the next available DLC record number.
3. Go to the bottom window.
4. Select DLC Details – Select items in the right hand column:
a. If required you can select an alternative DLC Number - Use the Up the
Down keys to select an alternative number.
b. If required, you may enter details into the Name, Location and Notes
fields.
5. Select DLC Settings – Select items in the right hand column:
a. Select User or Team - Use the Up and Down keys to select the
next/previous compatible user or team - User and team settings are
mutually exclusive, entering a user number will automatically remove
any existing team number and vice-versa.
b. Output DLC – If required, type in the DLC output number. An output is
another electrical contact, which is activated as a result of a DLC input.
c. Output Activation – Select Activate and optional Timed.
d. Message text – You can enter a new message. If a user or team has
been allocated RFA receivers, an RFA Number field will be displayed,
select an RFA message number.
e. Priority – Select the priority from the drop down list.
f. Speech MCU – If required, type-in the MCU number (See note below).
6. Press the Return Key to accept the amendments.
7. Click the Update record button.
Note: Click on View and select Configuration to ascertain the total number of
DLC speech sources on the system. Speech MCUs are numbered from zero
onwards. If speech is required, the MCU operator will be able to speak to a
pager after the DLC contact has been activated.
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9.3
Editing a DLC Record
1. Select the DLC database.
2. Select the DLC record you wish to edit.
3. Go to the bottom window.
4. Select DLC Details - You can only edit the Name, Location and Notes
fields.
5. Select DLC Setting – You can edit all the following fields:
a. Select User or Team - Use the Up and Down keys to select the
next/previous compatible user or team - User and team settings are
mutually exclusive, entering a user number will automatically remove
any existing team number and vice-versa.
b. Output DLC – If required, type in a new DLC output number. This is an
unusual item and used very rarely.
c. Output Activation – Select Activate and optionally timed.
d. Message text – You can enter a new message. If a user or team has
been allocated RFA receivers, an RFA Number field will be displayed,
select an RFA message number.
e. Priority – You can select a new priority from the drop down list.
f. Speech MCU – If required, type-in a new MCU number (See note on
page 54).
6. Click the Update record button to enter changes.
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9.4
Deleting a DLC Record
To delete a DLC record, select the DLC within the DLC primary view then:
1. Select the DLC database.
2. Select the DLC that you wish to delete.
3. You will now be asked to confirm the action, select Yes or No.
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10.
CFA RECORDS
10.1
Selecting the CFA Record Database
To display the contents of the Central Fast Alpha (CFA) message database
you will need to select the CFA Database:
1. From the View Menu click CFA Messages.
Having selected the CFA Message database, the top Window is used for
selecting, adding or synchronising a CFA Record. The bottom Window is
used to add and change individual CFA record details.
Note: Messages that can be used for Receiver Fast Alpha (RFA Messages)
are shown in this Window with a special icon ( ).
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10.2
Creating & Editing a CFA Message
1. Select the CFA Message database.
2. From the top window, right click and select Add Message - A new CFA
message using the next unused message number will be created. To edit
a CFA message, click on the message you wish to amend.
3. Go to the bottom window to ‘add’ or ‘change’ the message number and
message text.
4. Press the Return Key to accept the changes.
5. Click the Update record button.
Note: Depending on the current paging language, some characters will not be
available. These will simply be ignored if entered during message editing.
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10.3
Deleting a CFA Message
1. Select the CFA database.
2. Select the CFA message that you wish to delete.
3. Right click and select Delete CFA message.
4. You will now be asked to confirm the action, select Yes or No.
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11.
WIDE AREA DIALOUT OR WAD DATABASE
The Wide Area Dial-out facility supports the TAP Protocol and will support
wide area paging and TAP text messaging.
11.1
Selecting the WAD Database
To display the contents of the Wide Area Services Database (WAD) in the
primary view:
1. From the View Menu click WAD Services.
The top window represents the WAD Channels and Services, while the bottom
window displays WAD configuration in terms of Service Details, Link Settings
and Serial Port Configuration.
Note: Unlike all the other sections of the database, there are always twenty
dial-out services, and one dial-in/link service per WAD channel. Performing a
database backup will automatically save the full set of WAD services.
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11.2
Adding a New WAD Channel/Dial-in/Link Service
Each WAD channel supports a single Dial-in/Link service; thus creating a new
channel effectively creates one of these services. To set-up an unused WAD
channel:
1. Select WAD Services.
2. From the top window, right click and select ‘Add Channel/Link/Dial-in’. The
channel must be present in the paging system parameters. You can check
this by looking at the system configuration (See Section 13).
3. Go to the bottom window to edit the Dial-in/Link service settings:
a. WAD Service Details - Select the channel from the drop down list. If
required, enter details of the Channel Name, Location or Service and
any notes you wish to add.
b. Link Settings - Select the settings you require from the drop down lists.
Depending on the settings selected, various configuration options will
become available. For example Dial Type is only available for Modem
connections.
c. Serial Port - Select each setting from the drop down lists.
4. Press the Return Key to accept the changes.
5. Click the Update button – If the service is not accepted, e.g. if the
hardware associated with the WAD channel is not installed the new
channel will not be set-up.
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11.3
Adding a New WAD Dial-out Service
Each WAD channel supports exactly twenty Dial-out services. These can only
be set up on an existing WAD channel. To create a new Dial-out service:
1. Select WAD Services.
2. From the top window, click on one of the unused service numbers.
3. Go to the bottom window to edit service settings for the selected service
number.
a. WAD Service Details – If required enter details of the Service Name,
Location and any notes you wish to add.
b. Link Settings - Select the protocol from the drop down list. If required
type-in an ID Prefix (local identifier) and a Password (This is usually
supplied by the service provider e.g. Vodapage). Normally ID type =
NONE will be selected.
4. Press the Return Key to accept the changes.
5. Press the Update record button.
Note: If the 20-dialout services are not displayed:
Select the WAD Services database.
From the top window, right click and select Add-Dial-out Service.
Right click and select ‘Yes’ to Synchronise (If the Management Client is
online).
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12.
DATABASE MANAGEMENT
12.1
Database Backup
The Access 3000 database back-up parameters can be set-up and edited
using the Management Client running on the Server only. Database Backup
sets the frequency at which the Access 3000 database is backed up to the
Server:
1. From the View Menu click Server Options then go to the Database
Backup item.
2. From Period click right hand column and select the time period at which
the Access 3000 Database is backed-up. This may be Daily, Weekly or
Monthly:
3.
•
If you have selected Daily, click on the Time field 00:00:00 and set the
time at which the database is backed-up, the default is 23:59:00.
•
If you have selected Weekly set the Time, then from Day of Week click
on the Day field e.g. Sunday and select the required day from the list
box.
•
If you have selected Monthly, set the Time, then from Day-of-Month
click on the Day filed and use the Up and Down arrow key to select the
day-of-month, 1 to 31 days.
From Days to Keep click on the number of days (e.g. 365) to determine
how long the backups are kept - This can be as many days as you
require. Type-in the days required, or use the up and down arrow keys to
select.
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4.
Please note that the Directory can only be set-up from the Management
Client running on the Server computer. Using Windows Explorer create
an Access 3000 Database archive directory e.g. C:\A3kArchive.
5.
From Directory click on the right-hand column, then either enter a
backup location manually, or click the button on the left-hand-side to
bring up the Browse for Folder dialog box - select the appropriate folder,
e.g. A3kArchive, click OK to confirm.
6. Click the Update button to confirm all changes, saving them to the server.
Note: A database backup comprises the entire database including all
users, teams, operators etc. plus the full call and event logs
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12.2
Event Log Purge
The Event Log stores all the transactions between the clients, server and
Access 3000 system. This can amount to many thousands of events over
time, thus old events must be regularly purged. Event Log Purge sets the
frequency at which events are removed from the log:
5. From the View Menu click Server Options then go to the Event Log
Purge item.
6. From Period click the right hand column and select the time period at
which the Access 3000 Database is backed-up. This may be Daily,
Weekly or Monthly:
•
If you have selected Daily, click on the Time field 00:00:00 and set the
time at which the database is backed-up, the default is 23:59:00.
•
If you have selected Weekly set the Time, then from Day of Week click
on the Day field e.g. Sunday and select the required day from the list
provided.
•
If you have selected Monthly, set the Time, then from Day-of-Month
click on the Day filed and use the Up and Down arrow key to select the
day-of-month, 1 to 31 days.
7. From Days to Keep click on the number of days (e.g. 365) to determine
how long the records are kept in the log – This can be as many days as
you require. Type-in the days required, or use the up and down arrow
keys to select.
8. Click the Update button to confirm all changes, saving them to the server.
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12.3
Call Log Purge
The Call Log stores all the calls made by the Access 3000 system. Like the
event log this can amount to many thousands, if not millions of calls over time,
and must be regularly purged. Call Log Purge sets the frequency at which
calls are removed from the log:
1. From the View Menu click Server Options then go to the Call Log Purge
item.
2. From Period click the right hand column and select the time period at
which the Access 3000 Database is backed-up. This may be Daily,
Weekly or Monthly:
•
If you have selected Daily, click on the Time field 00:00:00 and set the
time at which the database is backed-up, the default is 23:59:00.
•
If you have selected Weekly set the Time. From Day of Week click on
the day field e.g. Sunday and select the required day from the list
provided.
•
If you have selected Monthly, set the Time, then from Day-of-Month
click on the Day filed and use the Up and Down arrow key to select the
day-of-month, 1 to 31 days.
3. From Days to Keep click on the number of days (e.g. 365) to determine
how long the records are kept – This can be as many days as you require.
Type-in the days required, or use the up and down arrow keys to select.
4. Click the Update button to confirm all changes, saving them to the server.
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12.4
Access 3000 Serial Link
Please note that configuration of the Access 3000 serial link can only be
undertaken from the Management Client running on the Server computer.
1. From the View Menu click Server Options then go to the A3K Serial Link
item.
2. From the Serial Link options click the relevant set-up parameters in the
right hand column, changing settings as required.
3. Click the Update button to confirm all changes, saving them to the server.
Any change to the link settings will force the Access 3000 to re-connect
and perform a full re-synchronisation with the server. This should be
transparent to any operators using the system.
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13.
EDITING PAGING SYSTEM CONFIGURATION DATABASE
When Management Client connects to the A3k Server, it downloads
configuration data (the ‘SSF’) from the paging system. This data contains
information about devices, channels, receivers and other system parameters
and affects the way data is displayed and edited within the database.
Note that core paging system data can be viewed but not edited as it is taken
from the Access 3000 itself.
To display the Paging System Configuration database:
1. From the Main View click Configuration.
The Paging System Configuration database shows five groups of data
covering:
1. Paging System Parameters – Select this to display the core paging system
configuration parameters including serial number, language, number of
digits etc.
2. Receiver Details – Select this to display details of each receiver type
supported by the paging system. This includes code format, supported
channels and message length etc.
3. Channel Details – Select this to display details of each channel supported
by the system showing the channel address, editable name and notes
fields, and an indication of wide-area channels ( ).
4. Device Details – Select this to display details of each device on the system
providing editable name and notes fields, and an indication of whether the
device is present ( ).
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13.1
Editing Receiver, Channel and Device Details
For Receiver Details, Channel Details and Device Details it is possible to rename or edit description fields. This will make it easier for the System
Supervisor to select the right receiver and paging channel when creating a
new user or team etc.
1. Select Configuration.
2. Select the database you wish to re-name or edit, e.g. Receiver Details,
Channel Details or Device Details.
3. Select the field you wish to change this is highlighted in bold. You may
also append a note in the Notes field if you wish to add additional
information.
4. Type in the change.
5. Press the Return Key to update the field.
6. Click the Update button to confirm all changes, saving them to the server.
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14.
CALL LOGGING & ANALYSIS
Management Client provides extensive call logging and analysis features.
The call log database maintains a complete history of all calls made by Access
3000. The Management Client is supplied with four pre-configured call log
views, these are:
The Live Call Log - This lists all paging calls made on the system. Please
note that this item cannot be printed, as it can be vast (thousands, even
millions of pages).
Last Month Call Log - This lists all the calls made in the last month.
User Call Count - This lists all the users called and the number of times
they were called.
Device Call Count - This lists all the source devices from which a paging
call has been made and shows the number of times a call was made from
each device.
In addition to these standard views it is possible to create a customised call
log view - or query. Creating a customised query enables you to specify the
way in which you wish to archive paging calls, analyse call statistics or look at
a particular event in greater detail.
Note: The complete call log is stored on the server and can be accessed from
a Management Client, running on any suitable computer. Due to the potential
large size of this data, a copy is also stored on the client computer so that only
the latest calls need to be downloaded from the server.
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14.1
Accessing the Live Call Log
1. From the View Menu click Live Call Log.
2. To examine a call in detail, click the Call Record you wish to view. Go to
the bottom window Paging Call Details in order to examine the record in
greater detail.
Note:
•
Team calls are shown as a separate call to each team member (user
and/or format group).
•
Calls highlighted in RED indicate a failed paging call.
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14.2
Accessing Call Log Queries
To select: Last Month Call Log, User Call Count, Device Call Count or any
other query, from the View Menu click Call Log Query then click on the
specific Query you require:
Note: Some of the call logs will allow you to investigate the ‘circumstances’ of
the paging call and enable you to use the bottom window to look at each
individual call in more detail:
Some call logs are counts and these are presented as a list:
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14.3
Creating a New Call Log Query
1. From the View menu click Call Log Query then click Configuration.
2. Right-click and click Add Query.
3. Go to the bottom Window, under Query Name click on Filter 1 and type-in
a suitable query name in place of the ‘Filter 1’ default. Press Return to
confirm.
4. Under Query Type click on the option you require. There are eight options
to choose from, you may only select one:
a. Filtered Log - Lists all calls stored in the call log database – similar to
the Live Call Log.
b. User Count - Counts the number of calls made to each user.
c. Team Count - Counts the number of team calls within the database.
Since a separate call is recorded for each team member, the actual
number of calls to a whole team will be the team count divided by the
number of members.
d. DLC Count - Counts the number of calls made due to DLC input
activation.
e. Receiver Count - Counts the number of calls made to each receiver
address.
f. Device Count - Counts the number of calls made from each paging
system device address.
g. Speech Count - Counts the number of speech calls made from each
paging system device address.
h. Error Count - Counts the number of calls made, aggregated according
to the call error number.
5. Adding Log Filter Details
Having selected Query Type you can now apply a filter or filters, this
enables you to set a range of parameters for more detailed archiving or
analysis. To select a filter or filters YOU MUST click one or more of the
filter tick boxes or the filter will NOT be activated, then select the filter
criteria:
a. Start Date - Determines the start date to which calls will be included or
archived in a query. Click on the Date Field. Click the Down Arrow
Button then select the start date from the calendar.
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b. End Date - Determines the end date to which calls will be included on
archived in a query. Click on the Date Field. Click the Down Arrow
Button then select the end date from the calendar.
c. Duration - Specifies the number of days to include since the most
recent paging call. Enabling this filter automatically disables the two
previous options. Click on the Duration Field, type-in the number of
days required then press Return.
d. User - Specifies the number of calls made to a specific user. Click on
the User Field and type-in the user number, alternatively use the up
and down arrows keys, press Return to confirm selection.
e. Team - Specifies the number of calls made to a specific team. Click on
the Team Field and type-in the team number, alternatively use the up
and down arrows keys, press Return to confirm selection.
f. DLC - Specifies the number of calls made to a specific DLC. Click on
the DLC Field and type-in the DLC number, alternatively use the up and
down arrows keys, press Return to confirm selection.
g. Priority – This specifies the paging priority. Only calls made with the
specified priority will be included. Click relevant tick-boxes to select
appropriate priority.
h. Paging Error - Specifies a paging error code, only calls made with the
specified error code are included. Click on the Paging Error Field and
select the Error Type from drop-down list box.
i.
Receiver/Group - Specifies either a receiver number or a format group.
Calls made to other receivers/format groups will be ignored. Type-in
the receiver or format group number, then press Return to confirm
selection. Note that for format groups this item is a three-character
string of the form ‘nnC’ or ‘nCC’ or where nn is the format group base
address for groups of 10 receivers, and n is the base address for
groups of 100 receivers.
j.
Receiver Type - This allows you to select a specific receiver type to
which a call was made. Click on the Receiver Type Field and select the
Source Device from drop-down list box.
k. Channels - Allows the selection of paging system channels on which a
call was sent. Only calls made on an exactly matching set of channels
will be included. Click the relevant tick-boxes to select Channel Type.
l.
Paging Service - Specifies the service flags for a particular call. Only
calls with paging flags exactly matching the selected flags will be
included. Click the relevant tick-boxes to select the appropriate Paging
Services.
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m. Source Device - Specifies the bus address of the device from which
calls were made. Only calls made from the specified device will be
included, all others will be ignored. Click on the Source Device Field
and select the Source Device from drop-down list box.
n. Speech Source - Specifies the bus address of the device used as a
speech source for a call. Only calls made with the specified speech
source device will be included. Click on the Speech Source Field and
select the Speech Source from drop-down list box.
6. Once you have created your customised call log you may view this in the
normal way - From the View menu click Call Log Query then click on the
newly created Call Log Query Name.
Note: While the call log data is stored and downloaded from the server, the
query settings are only stored on the client computer, thus there is no ‘Update’
button. The actual call data displayed for a query is, however, based on the
complete call log.
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14.4
Example - How to Create a New Query
1. From the View menu click Call Log Query then click Configuration.
2. Right-click and click Add Query.
3. Click on Filter 1 and type-in the query name, e.g. March 2003 Paging
Calls, then press the Return key to update.
4. Go to Query Type and click the Filtered Log option.
5. Go to Log Filter Details and click the Start Date tick box. Click on Date
Field then click the Down Arrow Button and select 1st March 2003 from the
calendar.
6. Click on the End Date tick box. Click on the Date Field then click the Down
Arrow Button then select 31st March 2003 from the calendar.
7. The query has now been created.
8. To review the query, from the View menu click Call Log Query then select
the March 2003 Paging Calls query.
Using this method you can analyse previous calls or set up a filter to capture
calls made in the following month, quarter, 6-month period or year.
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14.5
Editing a Call Log Query
From the View menu click Call Log Configuration then click on the Call Log
Query you require. Go to the bottom window to change query and filter
parameters. This can be done in the same way as the described in Section
14.3.
Note: You can edit and amend the query types options and log file filters as
often as you require.
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14.6
Deleting a Query
1. From the View Menu click Call Log Configuration then click
Configuration.
2. From the top window and select the Query you wish to delete.
3. Right-click then click Delete Query.
4. Confirm the selection Yes or No.
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15.
USER, TEAM, SET & GROUP PAGING
Management Client provides a facility for sending non-speech paging calls to
users, teams and sets using the ‘Paging Console’ window.
15.1
Sending a Paging Call
1. To select a user, team, set or group number and to send a paging call you
will need to select the Paging Console, you may either:
a. From the View Menu click Paging Console. To enter a user, team, set
or group number click on the User, Team, Set or Group Button and
enter the required number in the right hand column, or
b. Click the Page button ( ) on the Standard toolbar. To enter a user,
team or set number click on the User, Team, Set or Group Button and
enter the required number in the right hand column, or
c. From the User Database, click the user you wish to page, right-click
and select Page User, or
d. From the Teams Database, right-click and select Page Team, or
e. From the Sets Database, right-click and select Page Set.
f. From the Groups Database, right-click and select Page Group.
3. When a valid User, Team or Set has been selected the Paging Console
will display full message details - Name, function, current status and
message type etc.
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4. Select a message:
To enter a Fast Alpha or CFA message, right click and select Fast
Alpha Message you can either type-in the message number and press
the Return key. Or
Click on the down arrow button and select the message from the list
box.
For free format messages, right click and select Message, enter your
message. When sending a message to an alphanumeric pager you
can select a Fast Alpha or CFA message and add extra text.
5. To send the paging call, press one of the page buttons (circle ( ), triangle
( ) or square ( ) for users and sets, or team page ( ) red button for
team calls). These will only be available when valid paging parameters
have been entered and the Management Client is online.
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15.2
Paging History
The Paging Console maintains a history of the last 25 users, teams, sets and
CFA messages paged:
1. Select user, teams, sets or groups tick box
2. Click the drop-down arrow – A list box of the last 25 calls to users, teams
and sets will displayed:
3. To examine the message history, select a user, team, set or groups, then
click the Message box, then click on the down arrow to reveal the message
history list box:
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PAGING CLIENT
1.
A GUIDE TO THE PAGING CLIENT
The Paging Client or Paging Operator may be installed on any networked PC
and supports the following key features:
User, team, set and group paging
Search feature
The ability to set-up and edit system and personal groups
Call Scheduler – If enabled
The ability to set-up and edit the Call Scheduler
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2.
ACCESSING THE PAGING CLIENT
2.1
Opening the Paging Client
1. Click the Start button:
2. Click Programs, click Access 3000 Sever Suite, click Paging Client:
3. Select your Operator ID from the list, if activated enter the Password and
click Login:
4. The Paging Client will now be displayed:
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2.2
Changing Passwords
1. From the top left hand corner of the paging client screen, click the
icon.
2. From the menu click Change Operator Password.
3. Enter the current password, then enter the new password, then confirm the
new password and click OK. When you login you will now have to enter
the password as part of the login sequence:
Note: If you wish to remove password protection, leave the Enter New
Password and Confirm New Password boxes blank. Click OK to confirm
the selection.
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2.3
Paging Client – Exit
2.3.1 Logging Off
1. From the top left hand corner of the screen click the
icon.
2. You will now be asked to confirm the action, select Yes or No.
3. At the Login Screen you may log-in under an alternative ID:
2.3.2 Exiting the Paging Client
1. From the top left hand corner of the screen click the
icon.
2. From the list box click Close.
3. You will now be asked to confirm the action, select Yes or No.
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3.
USER, TEAM, SET & GROUP PAGING
3.1
User Paging
The paging client has been designed for both mouse or keyboard operation:
1. Press F1 for User Paging.
2. Enter the Name or Number of the paging recipient and press the Return
Key.
3. In Recipient Details check the message type before entering text.
4. Use the Return Key to toggle between Fast Alpha Message to send a
pre-set message or Message to send a free format text messages. Either
select or enter the message or both.
5. For user paging, depending on priority, press F7 = Square, F8 = Triangle
or F9 = Circle to page.
6. Access 3000 will then acknowledge the call. Press the Return Key to
continue.
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3.2
Team Paging
To send a team call:
1. Press F2 for Team Paging.
2. Type in the team Name or Number and press the Return Key.
3. Check the message type before entering the message text.
4. Use the Return Key to toggle between Fast Alpha Message to send a
pre-set message or Message to send a free format text messages. Either
select or enter the message.
5. For team press F9 = Red Square.
6. Access 3000 will then acknowledge the team call. Press the Return Key
to continue.
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3.3
Paging a Set
To send a paging call to a Set:
1. Press F3 for Sets Paging.
2. Type in the Set Number and press the Return Key.
3. Check the message type before entering the message text.
4. Use the Return Key to toggle between Fast Alpha Message to send a
pre-set message or Message to send a free format text messages. Either
select or enter the message.
5. For user paging, depending on priority, press F7 = Square, F8 = Triangle
or F9 = Circle to page.
6. Access 3000 will then acknowledge the Set call. Press the Return Key to
continue.
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3.4
Paging a Group
To send a paging call to a Group:
1. Press F4 for Group Paging
2. Type in the group Name or Number and press the Return Key.
3. Check the message type before entering text.
4. Use the Return Key to toggle between Fast Alpha Message to send a
pre-set message or Message to send a free format text messages. Either
select or enter the message.
5. For user paging, depending on priority, press F7 = Square, F8 = Triangle
or F9 = Circle to page.
6. Access 3000 will then acknowledge the team call. Press the Return Key
to continue.
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4.
QUICK & SIMPLE USER, TEAM SET OR GROUP SEARCH
You can search for a user, team, set or group by either Name or Number by
simply entering all or part of the name or number – where more than one entry
matches the search string, the left/right arrow buttons can be used to jump
between them. Alternatively you can visually scroll through the list and select
the appropriate entry by clicking the mouse. The list can be sorted by clicking
on the column headers, and the headers re-sized or rearranged by dragging
them with the mouse.
The paging client incorporates a powerful Advanced Search facility. Press
F6 or click the double arrow buttons to display the advanced search options.
1. Use the Up and Down Arrow keys to select the search criteria, e.g.
User name, User, Number, Transfer, First Name, Last Name etc.
2. Press the Space Bar or click on the Tick Boxes to select the search
items e.g. Job and Department:
3. Type in the search criteria e.g. ENT and Surgeon, use the Page Up
and Page Down to identify all ENT staff and Surgeons. To make a
selection press the Return Key to facilitate a paging call.
Note: In order for this feature to operate effectively full details of each
user, team record etc., need to be entered into the system.
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5.
CREATE, EDIT & DELETE SYSTEM AND PERSONAL GROUPS
Unlike team paging, which is reserved for critical, life-saving applications, each
individual paging client can create their own less formal personal paging
groups.
5.1
Creating a New Group
You may create two types of group, Personal Groups and System Groups. A
Personal Group is ‘personal’ and can only be created, edited and viewed by
the person who initially created the group. A System Group is more formal it
can be seen by everyone but can only be edited people who have system
group edit access rights.
4. Press F4 for Group Paging
5. Right click and select Add Group. A new Group will be created.
6. From Group Identifier select the following:
a. Group – This is used to identify the Group. Click the right hand column
and enter the group name or number, e.g. Group 1, Secretaries, etc.
b. Group Type – Click to select Personal or System Group
5. From Group Details select the following:
a. Name – If you wish to give the Group a further means of identification,
click on the right hand column and enter appropriate, additional
information.
b. Function – If you wish to give the Group a function, e.g. Weekly Team
meeting, click on the right hand column and enter the required function.
c. Department – Enter department details as required.
d. Select Group Information – Click-on the right hand column and type-in
relevant details. Please note all these fields are optional items only.
6. Press the Return Key to accept these changes.
7. Click Update.
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5.2
Adding a User Member to a Group
1. Press F4 for Group Paging.
2. Click and select the required group.
3. Right click and select Add User Member.
4. From the list box click the required User, this will be added to the Group.
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5.3
Adding a Group to a Group
1. Press F4 for Group Paging.
2. Right click and select the required group:
3. Right click and select Add Group Member.
4. From the list box click the required Group, this will be added to the
selected group
Note: For a system group you can only add additional System Groups;
you cannot add Personal Groups. However, with a Personal Group you
may add both Personal and System groups as sub-members.
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5.4
Modifying a Group
1. Press F4 for Group Paging
2. Click on the group you wish to modify.
3. Right click and select Modify.
4. From Group Identifier select Group, you may change the name of the
group only. Click the right hand column and enter the group name or
number, e.g. Group 1.
5. From Group Details you may alter all relevant group information – Click
the right hand column and enter relevant details. Please note all these
fields are optional items only.
6. Press the Return Key to accept these changes.
7. Click Update.
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5.5
Deleting a Group
1. Press F4 for Group Paging
2. Click on the group you wish to delete.
3. Right click and select Delete Group.
4. From the dialog box click Yes the Group will now be deleted.
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5.6
Deleting a Group User Member
1. Press F4 for Group Paging.
2. Select the group you wish to delete a user member from.
3. Click on the User Member you wish to delete.
4. Right click and select Delete Member.
5. From the dialog box click Yes the User Member will now be deleted.
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6.
SCHEDULER
Access 3000 Server also incorporates a call scheduling facility, integrated into
the Paging Client, enabling you to enter and send a message at some future
point-in-time. Simply select the user, team, set or group then determine the
time and message priority and Access 3000 Server will process the call at the
pre-determined time.
By pre-booking paging calls, Call Scheduler acts as a mobile diary reminding
the recipient of appointments or actions that need to be undertaken on a oneoff or regular basis. Calls can be scheduled at anytime, either on a daily (1 to
7 days), weekly, monthly or a yearly basis.
Call Scheduler though integrated into the Access 3000 Server is in fact a
separate product and can only be initiated via its own unique authorisation
code. This is supplied separately from the Access 3000 Server authorisation
code.
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6.1
Scheduled Call List
The scheduled call list appears in the paging and management clients, and
lists some or all of the scheduled calls on the system:
The list can be sorted according to any column. When sorted according to call
time (the default), the list shows calls in the order in which they would occur on
any given day. The icon and colour used in each row in the table is governed
by the current state of the call:
Colour
Green
Normal/White
Grey
Light blue
Red
Icon
Description
Call scheduled to occur today
Call will not occur today
Scheduled call is disabled
The “next” scheduled to occur (although this may not be today, or
may be disabled) – this colour is merged with the above colours.
The last time the call went out, there was an error – the call was not
sent
Description
Normal scheduled call
The last time the call went out, there was an error – the call was not
sent
The next call to be sent is indicated with a small yellow arrow (e.g.
), calls
not due to be sent today will have a lighter icon (e.g.
), and disabled calls
are marked with a red cross (e.g.
).
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6.2
Creating a Scheduled Call
1. Press F5 for Schedule.
2. Right click and select Add Scheduled Call.
3. From Recipient Type click ‘Please select a recipient…’ From the list box
select Page User, Page Team, Page Set or Page Group.
4. From Recipient click ‘Please select a recipient…’ From the list box select
the appropriate User, Team, Set or Group.
5. From Paging Message enter the message type, either click Fast Alpha
Message, then click the down arrow and to select a pre-set message or
click Message and enter your message.
6. From Page Level click on the Call Priority and select the priority from the
list box.
7. From Schedule Details you may determine the frequency and duration
period of the scheduled call. A scheduled call can be made Once only,
Daily, Weekly, Monthly or even on a Yearly basis:
a. Once Only
1. From Type click the right hand column and select: Once from the
list box.
2. From Time (00:00:00) enter the time you wish the scheduled call to
be sent.
3. From Date click the right hand column, click on the down arrow
button to select the date from the Calendar from which the
scheduled calls should commence.
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b. Daily
1. From Type click the right hand column and select: Daily from the
list box.
2. From Time (00:00:00) click and enter the time you wish the
scheduled call to be sent.
3. From Days use the drop-down list or tick boxes to select the days
on which you wish the scheduled call to be sent.
4. From Start Date click the right hand column. Now click on the
down arrow button to select the date from the Calendar from which
the scheduled calls should commence.
5. If you wish the scheduled calls to terminate at a given point in time,
click the End Date tick box. Click the right hand column. Now click
on the down arrow button to select the end date from the Calendar.
c. Weekly
1. From Type click the right hand column and select: Weekly from the
list box.
2. From Repeat click the right hand column and use the Up and
Down arrow keys to select the frequency of calls: 1 for ‘Every
week’, select 2 for ‘Every 2 weeks’ etc.
3. From Time (00:00:00) click and enter the time you wish the
scheduled call to be sent.
4. From Day of Week click the right hand column, from the list box
select the day to which the call should be sent
5. From Start Date click the right hand column. Now click on the
down arrow button to select the date from the Calendar from which
the scheduled calls should commence.
6. If you wish the scheduled calls to terminate at a given point in time,
click the End Date tick box. Click the right hand column. Now click
on the down arrow button to select the end date from the Calendar.
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d. Monthly
1. From Type click the right hand column and select: Monthly from
the list box.
2. From Repeat click the right hand column and use the Up and Down
arrow keys to select the frequency of calls: 1 for ‘Every month’,
select 2 for ‘Every 2 months’ etc.
3. From Time (00:00:00) click and enter the time you wish the
scheduled call to be sent.
4. From Day of Month click the right hand column; from the list box
select the day-of-the-month to which the call should be sent.
5. From Start Date click the right hand column. Now click on the down
arrow button to select the date from the Calendar from which the
scheduled calls should commence.
6. If you wish the scheduled calls to terminate at a given point in time,
click the End Date tick box. Click the right hand column. Now click
on the down arrow button to select the end date from the Calendar.
e. Yearly
1. From Type click the right hand column and select: Year from the list
box.
2. From Repeat click the right hand column and use the Up and Down
arrow keys to select the frequency of calls: 1 for ‘Every year’, select
2 for ‘Every 2 years’ etc.
3. From Time (00:00:00) click and enter the time you wish the
scheduled call to be sent.
4. From Start Date click the right hand column. Now click on the down
arrow button to select the date from the Calendar from which the
scheduled calls should commence.
5. If you wish the scheduled calls to terminate at a given point in time,
click the End Date tick box. Click the right hand column. Now click
on the down arrow button to select the end date from the Calendar.
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8. From Scheduled Call details:
a. From Name enter the name by which you wish to refer to the schedules
call.
b. From Notes enter any notes you may require when referring to the
scheduled call.
c. From Call Enable click the right hand column and select Disabled if
you wish to temporary cancel the scheduled call. The icon
will then
be display in the main Schedule window
d. From Edit click the right hand column and select ‘Everyone’ if you
require all Operators who have access to this facility to amend or
modify a scheduled call.
e. From Follow Transfer click the right hand column and select Don’t
Transfer if you do not want the scheduled call to follow the transfer
chain or Follow Transfer if you wish the call to follow the transfer
chain.
9. When completed click the Update record button.
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6.3
Modifying a Scheduled Call
1. Press F5 for Schedule.
2. Click the scheduled call you wish to amend.
3. Right click and select Modify Scheduled Call.
4. See Section 6.1 and amend as necessary.
5. When completed click the Update record button.
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6.4
Deleting a Scheduled Call
1. Press F5 for Schedule.
2. Click the scheduled call you wish to amend.
3. Right click and select Delete Scheduled Call.
4. You will now be asked to confirm the action, select Yes or No.
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