Grandstream GXE502x IPPBX Quick Start Guide

Grandstream GXE502x IPPBX Quick Start Guide
Grandstream GXE502x IPPBX
Quick Start Guide
Grandstream GXE502x IPPBX Quick Start Guide
This Quick Start Guide will quickly take you through the necessary steps to set up
your Grandstream GXE502x. For advanced configuration instructions please consult
the GXE user manual after completing the steps in this guide.
Check your GXE502x packaging:
GXE502x unit
Ethernet cable
12V DC power adapter
System Set-up Prerequisites:
Compatible PC (to access web GUI)
Ready access to power and UPS or surge protector
DHCP must be configured with DHCP Option 66 enabled for Grandstream
phones to be autoprovisioned (Grandstream default configuration. NonGrandstream IP phones will need to be configured manually).
Note: Before configuring your GXE please go to for the newest
firmware releases, voice prompts and updated GXE
Switch/Hub: network device used to share network
PSTN Line: traditional analog POTS line
DHCP: dynamic host configuration protocol – automatically
assigns IP addresses
Extension Length: number of characters in an extension. For
example: ext 803 has an extension length of 3.
Connecting the GXE502x:
Connect one end of an RJ-45 Ethernet cable into the LAN port of the GXE.
Connect the other end of the Ethernet cable into the uplink port of an
Ethernet switch/hub.
The GXE will be the router for this network, and will serve as a DHCP server as
well. However, do not connect phones and other SIP devices to the switch/hub
at this point; they will need to be connected later to be auto-provisioned.
Connect the 12V DC power adapter into the 12V DC power jack on the back
of the GXE. Insert the main plug of the power adapter into a surgeprotected power outlet.
Let the GXE boot up for the first time. You will know it is finished with the
boot process when the “READY” LED is solid green.
Connect PSTN lines from the wall jack to the FXO ports, and analog lines
(phone and fax) to the FXS ports. IP phones will be connected in a later
GXE 502X Quick Start Guide
WAN Port (connect to
the internet here)
12V DC
Power Jack
USB Port
LAN Port (connect
RJ45 cable here)
FXO ports (connect PSTN
lines here)
FXS Ports (connect
analog lines here)
Page 2
GXE Configuration Steps
ONE. Access the web GUI (web configuration pages):
Connect a Windows PC to the same switch/hub that is connected to the GXE.
Click on the start menu and go to the “Run” option and type “cmd” to launch
the Windows command prompt window.
Enter the following commands in the prompt window: ipconfig /release
followed by ipconfig/renew. Press the enter button on your keyboard to run
each command.
Open up a web browser of your choice (Microsoft Internet Explorer 7
Type the default GXE LAN port IP address in the URL field: and
press the Enter key and the GXE web configuration login screen will load
immediately. (See Figure 1-1)
The default login name and password are both “admin.”
After logging in, the GXE web configuration interface (web GUI) will appear.
Figure 1-1
Note: All GUI screenshots are examples, do not
copy these configurations into your GXE.
TWO: Set-up Wizard (Express Setup):
The set-up wizard is pre-configured with basic call settings that enable you to quickly
configure your GXE. Use this wizard to begin making calls immediately and to
understand the basic configuration set-up. Note: The Express Setup Feature can
only be run when the GXE is at the factory default settings.
Click on the yellow Express Setup link at the left of the menu bar to load the
Express Setup screen (See an example in Figure 2-1). This page lets you
define the length of your extensions as well as the extension prefix and the
identifier for your office (IP-PBX #).
Click “Next” to bring up the Automatic Extensions Provisioning page (See
Figure 2-2 on the next page). This page shows a list of the default
extension numbers for various key GXE extensions. Please ensure that the
extension length and extension digit prefix matches the values set in the
previous Express Setup page.
GXE 502X Quick Start Guide
Figure 2-1
Page 3
Click on the button labeled: “Start Auto Provisioning” (See Figure 2-2). Once
the Automatic Extensions Provisioning screen loads (See Figure 2-3), the
GXE will begin finding devices by waiting for them to communicate via DHCP.
At this point, please start connecting all SIP devices/phones into the
switch/hub. The page will keep refreshing as the GXE looks for new devices.
In addition, your SIP devices/phones need to have DHCP enabled as well as have
DHCP Option 66 allowed to be auto-provisioned; these are factory default settings
on Grandstream products as well as many others.
Figure 2-2
To ensure proper auto-provisioning of Grandstream IP phones, connect the IP phones
to the switch/hub after Step 3, as the GXE will only auto-provision phones found
during this stage.
Figure 2-3
As the SIP devices/phones are auto-provisioned, the “Number of extensions
provisioned” counter will increment to inform you of the auto-provisioning
progress. Press the “Stop Auto Provisioning and Done” button when all
devices are configured (See Figure 2-3). The Extensions Directory page will
load automatically (See Figure 2-4). This will show you the default operator
extension and all devices found during the Auto Provisioning step.
You are now ready to make phone calls locally!! Try to make calls between
your extensions.
To make a call pick up the receiver and dial the extension and press the send
button or #.
GXE 502X Quick Start Guide
Figure 2-4
Page 4
THREE: Manually Adding Extensions
If you need to add more extensions manually, you can click on “Add One
Extension” or “Batch Add” to add multiple extensions at a time. Choosing “Add
One Extension” will load the “Add Extension page” (See Figure 3-1); enter a
User Name, Extension, and SIP Password. You may set any of the other
optional settings as you wish, then click the “Submit” button when done.
Next you will need to log into the web interface of the phone to be added by
typing the IP address of the phone in your web browser.
Type in “admin” for the password on the phone’s login screen.
When you are logged in, the advanced settings page will load automatically.
Click on the Account 1 page of your phone to load the account configuration
page (See Figure 3-2) and enter the as the SIP Server.
Enter the corresponding information from the GXE’s “Add Extension” page for
SIP User ID (The Extension #), Authenticate ID (The Extension#) and
Authenticate password (SIP Password).
Scroll to the bottom of the account configuration page and click the “update”
button. After the next page loads, click on the “reboot” button.
Congratulations, you have manually added an extension to your GXE!
Figure 3-1
Figure 3-2
GXE 502X Quick Start Guide
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FOUR: Configuring the Network Settings
Click on “System Configuration” in the left hand column. This will
automatically load the Network Settings configuration page (See Figure 4-1).
On this page you can configure the LAN and WAN settings such toggling
between using DHCP or using a static IP address. You may choose to simply
use the default setting values, or customize them if necessary.
The default LAN Base IP is If you wish to use a
different internal IP addressing scheme, please change it before running the
express setup as the GXE will auto-provision the LAN Base IP into the phones
for them to communicate with the GXE. Reboot the GXE before proceeding to
the next step to make the LAN Base IP setting change take effect.
Warning: Do NOT change the LAN Base IP after auto-provisioning phones
after the express setup, this will break the connection between your
configured phones and the GXE.
Figure 4-1
GXE 502X Quick Start Guide
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FIVE: Configuring the System Settings
Click on “System Configuration” in the menu bar on the left.
Click on “System Settings” in the expanded menu to load the system settings
page (See Figure 5-1). This page lets you configure the login and contact
information of the system administrator, email options, time zones, call record
servers and storage quotas.
For better security, please change the web configuration password by entering
your own password in the “Login Password” field. Keep this password safe
and do not lose it.
To enable the voicemail-to-email feature, please create a new email address
or use an existing one.
Enter the email account SMTP Server, Login Name, Login Password, and Email
Address settings in the corresponding fields; you may obtain this information
from your email provider.
Click on the “Submit” button to save your changes.
Figure 5-1
GXE 502X Quick Start Guide
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SIX: Configuring PSTN Lines (if available)
Click on TRUNK/Phone Lines on the left menu bar to load the Internal PSTN
Trunk Line configuration page (See Figure 6-1).
All sections on this page except for the Line Call Control section are used to
match the settings of the GXE to the local PSTN line parameters. The
default settings should work in most cases; you may check with your PSTN
service provider if your line parameters differ so that these settings may be
adjusted accordingly.
Scroll down to the bottom of the page to view the “Line Call Control”
Settings (Figure 6-2). To direct all incoming PSTN calls on all lines to an
operator, for example, first enter “1-8” in the Line field.
In the Inbound Call Answer drop-down box, choose “Direct Extension.” In
the drop-down box to the right, choose the extension number of the
Set the Dial Prefix field to the prefix used to for outgoing PSTN calls; for
example, “9” is commonly used.
Figure 6-1
Note: This section is very important as it configures how all incoming calls are
handled on the FXO lines. For example you could have all incoming calls go to the
auto-attendant for one line and add a dial pre-fix for another.
Figure 6-2
GXE 502X Quick Start Guide
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SEVEN: Configuring SIP Trunks (if available)
Click on TRUNK/Phone Lines on the left menu bar and then click on “SIP
Trunk” to load the SIP Trunk configuration page (Figure 7-1).
Your SIP service provider will provide you with SIP account and registration
information, which you may enter in the respective fields of this page.
Set the “Trunk Active” setting to “Enable” to enable this trunk on your GXE.
You may also specify an arbitrary name for this trunk in the “Trunk Name”
field, as well as one for the SIP account in the “Account Name” field.
To set a limit on the number of calls allowed through this trunk, please set
the “Max Concurrent Calls Allowed” field to the limit allowed by your service
provider, or a lower number if you wish.
Set the dial digit prefix which users will prefix outbound numbers with to
specify this trunk to be used.
Lastly, use the “Inbound Call Answer” setting to specify the inbound call
destination, such as “auto-attendant”.
Figure 7-1
EIGHT: Configuring a Peer System (if available)
If you have more than one GXE502x, you can configure the units to be
peers. To do this, click on “Advanced Options” in the menu bar to load the
“Peer Systems” page.
Click the “Add” button to load the “Add Peer System” Page (Figure 8-1).
This page lets you enter configuration data for the remote GXE you are
adding as a peer system.
In the Peer URL field, enter the IP address or domain name of the peer
GXE. Assign a number to the Trunk Number parameter to set the # of
concurrent calls possible on the peer system.
Set the extension prefix of the remote PBX extensions in the Prefix field.
The GXE will route calls starting with this prefix to the peer system.
Assign a number to this peer system in the IPPBX Number field.
If the peer system is another GXE, set the Heart Beat setting to “Yes.”
Otherwise, use “No.”
Reboot the GXE so the configuration changes can take effect.
GXE 502X Quick Start Guide
Figure 8-1
Page 9
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