Ruckus Wireless™ ZoneDirector™ Version 9.10

Ruckus Wireless™ ZoneDirector™ Version 9.10
Ruckus Wireless
ZoneDirector Version 9.10
™
™
Release Notes
Part Number 800-70855-001 Rev A
Published February 2015
www.ruckuswireless.com
Copyright Notice and Proprietary Information
Copyright 2015. Ruckus Wireless, Inc. All rights reserved.
No part of this documentation may be used, reproduced, transmitted, or translated, in any form or by any means,
electronic, mechanical, manual, optical, or otherwise, without prior written permission of Ruckus Wireless, Inc.
(“Ruckus”), or as expressly provided by under license from Ruckus.
Destination Control Statement
Technical data contained in this publication may be subject to the export control laws of the United States of America.
Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to
determine the applicable regulations and to comply with them.
Disclaimer
THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL
INFORMATION PURPOSES ONLY. RUCKUS AND ITS LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE
MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. RUCKUS RESERVES THE RIGHT TO MAKE CHANGES OR
UPDATES TO THE MATERIAL AT ANY TIME.
Limitation of Liability
IN NO EVENT SHALL RUCKUS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE
OF, THE MATERIAL.
Trademarks
Ruckus Wireless, Ruckus, the bark logo, ZoneFlex, FlexMaster, ZoneDirector, SmartMesh, ChannelFly, SmartCell,
Dynamic PSK, and Simply Better Wireless are trademarks of Ruckus Wireless, Inc. in the United States and other
countries. All other product or company names may be trademarks of their respective owners.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
2
Contents
Copyright Notice and Proprietary Information
1
About This Release
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Supported Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
What’s New in This Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2
Supported Platforms and Upgrade Information
Supported Platforms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Upgrading to This Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Officially Supported 9.10 Upgrade Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3
Enhancements and Resolved Issues
Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
11ac Packet Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
11ac SPoT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
11ac Mesh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Self-service guest pass registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
New Access Point Support: H500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4
Caveats, Limitations, and Known Issues
Ethernet Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
11ac Mesh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
H500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Self Service Guest Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
5
Interoperability Information
ZoneDirector Controller and RuckOS Controller Interoperability. . . . . . . . . . . . . . . . . . . . 14
Redeploying ZoneFlex APs with RuckOS Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ZoneFlex Release 9.9 and AP Standalone Mode and FlexMaster Managed Mode
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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AP Interoperability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Client Interoperability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
PC OS: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Smart Phone/Tablet OS: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Officially Supported Browsers: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Not Officially Supported Browsers:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Zero-IT Compatibility with Client Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Client Interoperability Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
4
About This Release
1
Introduction
This document provides release information on ZoneDirector release 9.10, including
new features, enhancements, known issues, caveats, workarounds, upgrade
details and interoperability information for version 9.10.
NOTE: Beginning with this release, the ZoneFlex Release Notes (which previously
included ZoneDirector, FlexMaster and ZoneFlex Access Points) are now divided
into three separate Release Notes documents. This document covers ZoneDirector
only. For FlexMaster and Access Point release information, please refer to their
respective separate Release Notes documents.
NOTE: By downloading this software and subsequently upgrading the ZoneDirector
and/or the AP to version 9.10, please be advised that:
• The ZoneDirector will periodically connect to Ruckus and Ruckus will collect the
ZoneDirector serial number, software version and build number. Ruckus will
transmit a file back to the ZoneDirector and this will be used to display the current
status of the ZoneDirector Support Contract.
• The AP may send a query to Ruckus containing the AP’s serial number. The
purpose is to enable your AP to autonomously connect with a wireless LAN
controller operated by your choice of cloud service provider. Ruckus may transmit
back to the AP, the Fully Qualified Domain Name (FQDN) or IP address of the
controller that the AP will subsequently attempt to join.
Please be advised that this information may be transferred and stored outside of your
country of residence where data protection standards may be different.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Supported Country Codes
Supported Country Codes
Refer to the Ruckus Wireless Price List for available country certifications.
What’s New in This Release
For a additional information on the new features that have been added in this release,
see the What’s New in ZoneFlex 9.10 document, available from the Ruckus Wireless
support website. Please refer to Release Notes for prior releases for information on
previously documented caveats, limitations, enhancements and resolved issues.
These documents can be found at: https://support.ruckuswireless.com/.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Supported Platforms and Upgrade
Information
2
Supported Platforms
ZoneDirector version 9.10.0.0.218 supports the following ZoneDirector models:
• ZoneDirector 1100
• ZoneDirector 1200
• ZoneDirector 3000
• ZoneDirector 5000
Access Points
ZoneDirector version 9.10.0.0.218 supports the following Access Point models:
• H500 **(ZoneDirector 1200, 3000, 5000 only. Not supported on ZD 1100)
• R300
• R500
• R600
• R700
• SC8800-S
• SC8800-S-AC
• T300
• T300e
• T301n
• T301s
• ZF7055
• ZF7321
• ZF7341
• ZF7343
• ZF7352
• ZF7363
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Supported Platforms
Access Points
• ZF7372
• ZF7372-E
• ZF7441
• ZF7761-CM
• ZF7762
• ZF7762-AC
• ZF7762-S
• ZF7762-S-AC
• ZF7762-T
• ZF7781CM
• ZF7782
• ZF7782-E
• ZF7782-N
• ZF7782-S
• ZF7982
NOTE: ZoneFlex 7025 APs are no longer supported as of this release, and cannot
be upgraded to ZoneFlex version 9.10.
NOTE: H500 is not supported on ZoneDirector 1100.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Upgrading to This Version
Officially Supported 9.10 Upgrade Paths
Upgrading to This Version
This section lists important notes on upgrading ZoneDirector to this version.
Officially Supported 9.10 Upgrade Paths
The following ZoneDirector builds can be directly upgraded to ZoneDirector build
9.10.0.0.218:
• 9.9.0.0.212 (9.9 GA)
• 9.9.0.0.212 (9.9 GA refresh)
• 9.9.0.0.216 (9.9 GA refresh)
NOTE: If you do not have a valid Support Entitlement, you will be unable to upgrade
ZoneDirector to this release. See Administer > Support page for information on
Support Entitlement activation.
Due to the enforcement of the Support Entitlement feature in ZoneDirector 9.10,
Ruckus recommends upgrading to 9.10 from one of the above 9.9 builds only.
You can also upgrade directly to 9.10 from one of the following 9.8 builds. However,
you will be prompted to reset to factory defaults before the upgrade can continue.
(This is not required when upgrading from 9.9 to 9.10.)
9.8 builds that can be directly upgraded to 9.10 (requires factory default):
• 9.8.0.0.379 (9.8 GA)
• 9.8.1.0.101 (9.8 Maintenance Release 1)
• 9.8.2.0.15 (9.8 Maintenance Release 2)
If you are running an earlier version, you must first upgrade to one of the above
builds before upgrading to this release.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Enhancements and Resolved
Issues
3
This section lists new features and enhancements that have been added in this
release and resolved issues from previous releases.
Enhancements
11ac Packet Capture
This release adds support for Packet Capture for 802.11ac Access Points.
11ac SPoT Support
This release adds support for SPoT location service for 802.11ac Access Points.
11ac Mesh
This release adds support for Smart Mesh for 802.11ac Access Points.
Self-service guest pass registration
The Guest Pass Self-Service feature allows guests to connect to a guest SSID and
submit basic information (name, email address and mobile phone number) to receive
a guest pass code. The guest then enters this code to gain access to the internet,
with no IT involvement required.
New Access Point Support: H500
This release adds support for the new H500 Dual Band 802.11ac Multimedia Wi-Fi
Access Point Wall Switch. The H500 provides four 10/100 Mbps Ethernet ports
(LAN1 to LAN4) as a row of RJ45 jacks on the bottom of the unit, and one GbE port
on the rear which supports 802.3af/at PoE. The H500 is designed for hospitality
applications where it can be installed one per room to provide connectivity for
multiple wired Ethernet services such as IPTV, VoIP, guest laptops, etc., along with
WiFi connectivity, in a typical hotel room.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Enhancements
New Access Point Support: H500
The H500 is supported on ZoneDirector 1200, 3000, and 5000. H500 is not
supported on ZoneDirector 1100.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Caveats, Limitations, and Known
Issues
4
This section lists the caveats, limitations, and known issues in this release.
Ethernet Port Settings
ZoneDirector 1100 and ZoneFlex AP Ethernet ports can become disabled if halfduplex is forced on any port. (ID ER-1208, ER-1229)
This problem affects the following:
• ZoneDirector: ZD 1100
• APs: ZoneFlex 7341, 7343, 7363, 7761, and 7762
Workaround: Uplink switch ports must be set to 100Mbps auto-negotiation or
1000Mbps auto-negotiation.
Web Interface
• ZoneDirector release 9.10 supports the following Web browsers:
• Firefox 31 and later
• Internet Explorer 10, 11
• Chrome 36 and later
• Chrome browser may fail to redirect to the authentication page for WISPr and
Guest Access profiles when a user attempts to browse to a page that uses HTTP
Strict Transport Security (HSTS).
Workaround: browse to a website that does not use HSTS, complete the
authentication, then browse to any site. (ZF-10401)
General
• Under certain conditions, two APs may be assigned the same IPv6 address at
the same time. (ZF-9540)
• Chrome displays a certificate invalid error when a station connects to a WLAN
using open+none+web auth authentication. (ZF-11058)
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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11ac Mesh
• ZoneDirector web interface sometimes requires the user to log in twice. (ZF11267)
• SSIDs with special characters fail to deploy with no indication. (ZF-11249)
• Some ZD web pages have minor display issues in IE compatibility mode. (ZF11550)
11ac Mesh
• “mesh-uplink-selection” command is not supported in AP CLI. (ZF-11310)
H500
• Android 5.0 displays a certificate invalid error when a station joins a WLAN using
open+wpa2+web auth authentication. (ZF-11033)
• Plugging an unsupported USB device into th AP’s USB port will cause the AP
to repeatedly attempt to download drivers from ZoneDirector. (ZF-11855)
Self Service Guest Pass
• Guest pass print out shows validity in English instead of the language selected.
(ZF-9802)
• Delivering multiple Self-Service Guest Passes in batch with Sponsor Approval
enabled via SMS (Clickatell) may result in some guest passes failing to be
delivered. (ZF-12202)
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Interoperability Information
5
ZoneDirector Controller and RuckOS
Controller Interoperability
To ensure reliable network operations, it is recommended that ZoneDirector controllers and RuckOS controllers (SCG, vSCG, SZ, SAMs controllers) not be deployed
on the same IP subnet or in such a way as the controllers share the same DHCP
address scopes and domain name servers (DNS) as there may be limitations or
restrictions in AP controller discovery capabilities. An effective network segmentation strategy should be developed when ZoneDirector and RuckOS controllers coexist in the same network.
Redeploying ZoneFlex APs with RuckOS Controllers
Note that a supported ZoneFlex AP configured to operate with ZoneDirector will
require an upgrade to a compatible RuckOS controller approved software release
prior to interoperating with a SmartCell Gateway, vSCG, SmartZone or SAMs
controller. Once the AP firmware is updated, the AP will no longer be able to
communicate with its old ZoneDirector controller. The AP must be reset to factorydefault setting before attempting to configure the AP from the RuckOS controller.
NOTE: There are established ZoneDirector to RuckOS controller migration tools
and procedures. Contact support.ruckuswireless.com for the latest available
procedures and utilities.
ZoneFlex Release 9.9 and AP Standalone Mode and
FlexMaster Managed Mode Operation
Starting January 1, 2015 the default image that ships from the factory on Ruckus
access points (APs) will change from ZoneFlex Release 9.8.x to ZoneFlex Base
Image Release 100.0.x. Most customers will not notice any difference in AP
operation. The APs will continue to support standalone mode and FlexMaster
managed mode operations and will automatically discover and connect to ZoneDirector or RuckOS controllers.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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AP Interoperability
ZoneFlex Release 9.9 and AP Standalone Mode and FlexMaster Managed Mode Operation
Beginning in ZoneFlex Release 9.9 and higher, the AP has a new behavior: once an
AP connects to a controller the AP will no longer support standalone mode and
FlexMaster managed mode operation after the controller completes the necessary
AP firmware update during initialization.
An AP removed from a controller managed network may be restored to operate in
standalone mode and FlexMaster managed mode operation by updating the AP
firmware back to ZoneFlex Base Image Release 100.0.x or to a ZoneFlex-AP
Release 9.8.x or lower.
These software images are available on the Ruckus support site, see support.ruckuswireless.com for more information.
AP Interoperability
APs with ordering number prefix 901- (example 901-T300-WW81), may now be
supplied with an AP base image release 100.0. or higher.
The AP base image is optimized for controller-discovery compatibility to support all
Ruckus Wireless controller products including ZoneDirector, SCG, vSCG, SmartZone and SAMS.
Once the AP discovers and joins a controller (for example ZoneDirector), the AP is
updated to the compatible controller-specific AP firmware version. The updated AP
firmware version becomes the factory-default image. The updated AP firmware
version (for example ZoneFlex 9.9) will remain persistent on the AP after reset to
factory defaults.
An AP configured with base image release 100.0 may be managed by the FlexMaster management tool or may be used in standalone controller-less operation if
controller discovery is disabled on the AP web UI.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Client Interoperability
PC OS:
Client Interoperability
ZoneDirector and ZoneFlex APs use standard protocols to interoperate with thirdparty Wi-Fi devices. Ruckus Wireless qualifies its functionality on the most common
clients.
The following client operating systems and browsers have been tested for compatibility with this release (for specific OS and browser limitations, including compatibility
with Zero-IT, see subsequent sections below).
PC OS:
• Windows 7
• Windows 8
• Windows 8.1
• Mac OS 10.8.3
• Mac OS 10.8.5
• Mac OS 10.9.3
• Mac OS 10.9.4
• Mac OS 10.10
Smart Phone/Tablet OS:
• iOS (6.x, 7.x, 8.0, 8.0.2, 8.1)
• Android (4.0.3, 4.1, 4.1.1, 4.1.2, 4.2.2, 4.3, 4.4, 4.4.2, 4.4.4)
• Windows Phone 7.5, 8, 8.1
• BlackBerry OS 10.1.0.4633
• Kindle (7.4.2)
Officially Supported Browsers:
• Internet Explorer 10, 11
• Firefox 33 and later
• Chrome 39 and later
Not Officially Supported Browsers:
Safari, Dolphin, Opera Mini, Android Default, BlackBerry Default, etc.
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Zero-IT Compatibility with Client Devices
Not Officially Supported Browsers:
Zero-IT Compatibility with Client Devices
Table 1.
Zero-IT Compatibility
WPA2 WLAN
OS
802.1x EAP
(external Radius Server)
Step 1
Step 2
Step 3
Step 1
Step 2
Step 3
IOS 7.0.3
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
IOS 8.0
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
IOS 6.1.3
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
IOS 8.1
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
IOS 7.1
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
IOS 7.0.4
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
IOS 7.1.2
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
IOS 7.0
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
IOS 6.1.3
Y
Y
N(ZF-2888)
Y
Y
N(ZF-2888)
Mac OS 10.9.5
Y
Y
Y
Y
Y
N(ZF-4699)
Mac OS 10.10.1
Y
Y
Y
Y
Y
N(ZF-4699)
MAC OS 10.8.5
Y
Y
Y
Y
Y
N(ZF-4699)
MAC OS 10.9.4
Y
Y
Y
Y
Y
N(ZF-4699)
Mac OS 10.9.3
Y
Y
Y
Y
Y
N(ZF-4699)
Windows 8.1
Y
Y
Y
Y
Y
Y
Windows 7
Y
Y
Y
Y
Y
Y
Windows 8
Y
Y
Y
Y
Y
Y
Windows Phone 7.5 N (ZF-3478) N (ZF-3478) N (ZF-3478) N (ZF-3478) N (ZF-3478) N (ZF-3478)
Windows Phone 8
N (ZF-3478) N (ZF-3478) N (ZF-3478) N (ZF-3478) N (ZF-3478) N (ZF-3478)
BlackBerry OS 10
N (ZF-6402) N (ZF-6402) N (ZF-6402) N (ZF-6402) N (ZF-6402) N (ZF-6402)
Kindle 7.4.2
Y
Y
Y
Y
Y
Y
Android 4.2.2
Y
Y
Y
Y
Y
Y
Android 4.4.2
Y
Y
Y
Y
Y
Y
Android 4.3
Y
Y
Y
Y
Y
Y
Android 4.0.3
Y
Y
Y
Y
Y
Y
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
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Zero-IT Compatibility with Client Devices
Client Interoperability Issues
Table 1.
Zero-IT Compatibility
WPA2 WLAN
802.1x EAP
(external Radius Server)
Android 4.1.2
Y
Y
Y
Y
Y
Y
Android 4.4
Y
Y
Y
Y
Y
Y
Android 4.4.4
Y
Y
Y
Y
Y
Y
Chrome
N (ZF-8076) N (ZF-8076) N (ZF-8076) N (ZF-8076) N (ZF-8076) N (ZF-8076)
• Step 1: Download Zero-IT file
• Step 2: Install Zero-IT script
• Step 3: Automatically connect to the appropriate SSID
Client Interoperability Issues
• Safari browser on iPhone 5, 5s, iPad2 (iOS 7, iOS 8) not redirecting to user’s
intended page after successful authentication (ZF-10177)
Workaround: Clear cookies (Safari > Reset Safari), or try another browser.
• Opera mini fails to redirect to any of the web authentication pages. (ZF-11841)
ZoneDirector Version 9.10 Release Notes, 800-70855-001 Rev A
18
Copyright © 2006-2015. Ruckus Wireless, Inc.
350 West Java Dr. Sunnyvale, CA 94089. USA
www.ruckuswireless.com
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