Application Notes for Configuring QuesCom 300 IP/GSM Gateway

Application Notes for Configuring QuesCom 300 IP/GSM Gateway
Avaya Solution & Interoperability Test Lab
Application Notes for Configuring QuesCom 300 IP/GSM
Gateway with Avaya IP Office using H.323 trunks – Issue
1.0
Abstract
These Application Notes describe the configuration steps required for the QuesCom 300
IP/GSM to successfully interoperate with Avaya IP Office using H.323 trunks. The QuesCom
300 IP/GSM is an IP- Global System for Mobile communications GSM-gateway, supporting
outgoing and incoming GSM calls. All GSM calls passed from Avaya IP Office will be routed
to the QuesCom 300 IP/GSM gateway. The QuesCom 300 IP/GSM can also receive calls from
the GSM network and pass them through to Avaya IP Office.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
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1. Introduction
These Application Notes describe the compliance tested configuration using a QuesCom 300
IP/GSM gateway and an Avaya IP Office 3.1 using H.323 trunks.
The QuesCom 300 IP/GSM is an IP-GSM-gateway, supporting outgoing and incoming GSM
calls. All GSM outbound calls made from Avaya IP Office will be routed to the QuesCom 300
IP/GSM gateway to the GSM network. The QuesCom 300 IP/GSM can also receive calls from
the GSM network and route the calls to Avaya IP Office. The QuesCom 300 IP/GSM can
provide a backup route or be backed up by the PSTN, although this was not tested during
compliance testing. These Application Notes focus on the configuration of Avaya IP Office and
the QuesCom 300 IP/GSM via a H.323 IP trunk.
The Avaya IP Office is connected to the QuesCom 300 IP/GSM via a H.323 IP trunk. The
QuesCom 300 IP/GSM in turn connects to the GSM network via Subscriber Identity Module
(SIM) cards that reside on GSM boards inserted in the QuesCom 300 IP/GSM. Outbound calls
made to mobile numbers from an Avaya station is routed from Avaya IP Office to the QuesCom
300 IP/GSM via the H.323 IP trunk. Inbound calls made to one of the QuesCom 300 IP/GSM
SIM card numbers is normally routed from the QuesCom 300 IP/GSM to an attendant console on
Avaya IP Office or an Interactive Voice Response (IVR) system where it is possible to enter the
digits of the Avaya extension. During the compliance testing all SIM cards were routed to the
same Avaya station. The management PC is used to administer the QuesCom 300 IP/GSM.
Figure 1: Avaya IP Office with QuesCom IP/GSM 300
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2. Equipment and Software Validated
Equipment
Avaya IP Office 412
Avaya IP Office Manager software
Avaya C364T-PWR Converged Stackable Switch
Avaya 4600 Series IP Telephones (H.323)
QuesCom 300 IP/GSM
Software
4.0(10)
6.0(10)
4.3.12
2.8 (4620SW)
IAD05.00B030P000
3. Configure Avaya IP Office
Basic configuration of Avaya IP Office is beyond the scope of these Application Notes. See
Section 9 for Avaya documentation references. This section describes the steps for configuring
H.323 IP trunk to the QuesCom 300 IP/GSM gateway and short codes for routing of outbound
calls.
Step
Description
1. From the management PC shown in Figure 1, launch the Avaya IP Office Manager by selecting
Start Æ Programs ÆIP Office Æ Manager. In the Manager window, select File → Open to
search for the IP Office system in the network. Log in to the IP Office system using the
appropriate login credentials. Expand the left menu by clicking on the unique Avaya IP Office
name. Right click on Line and select New Æ IP Line as shown below.
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Step
Description
2. In the IP Line screen, click on the VoIP Line tab and enter an available number in the Line
Number field to be associated with the IP trunk to the QuesCom 300 IP/GSM gateway. This will
be used in the configuration of the shortcode in Step 4. The remaining parameters on this screen
can retain their default values.
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3.
Click on the VoIP Settings tab. In the Gateway IP Address field, enter the IP address of the
QuesCom 300 IP/GSM gateway. Uncheck the Allow Direct Media Path check box as IP direct
media is not supported by the Quescom 300 IP/GSM gateway. The remaining parameters on this
screen can retain their default values. Click OK.
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4.
A short code needs to be created to route outbound GSM calls to the QuesCom 300 IP/GSM
gateway. In the Configuration tree, right click on Short Code and select New (not shown). In the
Shortcode screen configure the following:
• Code – enter “[9]07N;”. This represents the digits used to perform a match against the
user dialling, and “[9]” represents the prefix digit to dial for external numbers.
• Feature – From the drop down menu select “Dial”.
• Telephone Number – enter “07N”. This is the number to dial beginning with 07.
• Line Group ID – enter the Line Number “50” configured in step 3.
Click OK.
5.
In the Manager window, select File Æ Save Configuration. The configuration to Avaya IP
Office is saved and the user is prompted to reboot Avaya IP Office.
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4. Configure the QuesCom 300 IP/GSM
This section describes the steps for configuring the QuesCom 300 IP/GSM gateway.
4.1. QuesCom 300 IP/GSM Configuration
This section includes the necessary configuration steps to allow the QuesCom 300 IP/GSM
gateway to make outbound calls to the GSM network once connected to the Avaya IP Office.
Step
Description
1. After the initial installation of the QuesCom server, telnet into the QuesCom server from the
management PC shown in Figure 1, using the default IP address “192.168.1.1.”. Log in using the
appropriate username and password.
C:\> telnet 192.168.1.1
login: administrator
Password: ********
Enterprise Series, Serial# Q300-A1-00010016, Version IAD05.00B030P000
BIOS Version 6.00 PG from 06/29/2004
Security Patch SP002
Copyright (c) 1998-2007 QuesCom S.A.
At the prompt, type the following command gwconfig /setup.
X:\>gwconfig /setup
Application has been registered to the QCFGSvc
QCFGSvc Version 5.00.000.006
Copyright (c) 1998-2007 QuesCom S.A.
Enter “1” for English.
Enter the Gateway Administration language [1]:
1 English
2 French
3 German
> 1
GWconfig language: English
Enter a name for the QuesCom 300 gateway.
Setting up Gateway components...
Enter the Gateway network name [Q300-00010016]: Q300
Gateway Network Name: Q300
Enter IP address, subnet mask and default gateway for the QuesCom gateway.
Enter the Gateway IP address [192.168.1.1]: 10.1.10.55
The Gateway IP address: 10.1.10.55
Enter the Gateway subnet mask [255.0.0.0]: 255.255.255.0
The Gateway subnet mask: 255.255.255.0
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Step
Description
Enter the default Gateway [0.0.0.0]: 10.1.20.1
The default Gateway: 10.1.20.1
Enter “N” for the following option
Do you want to activate conferencing? [Y/N]: N
Enter “0” for the server to operate in Stand-Alone mode.
Enter the 'Call Server' mode [0]:
0 Stand-Alone mode
1 Relay mode
> 0
Call Server mode: Stand-Alone
Enter Company Name. This can be any alphanumeric name.
Enter Company Name []: Avaya
Company Name: Avaya
Enter “1” to select the H.323 protocol.
Do you want to activate SIP or H.323 connectivity now? [Y/N]: Y
Declare VOIP Gateway/Softswitch which will be allowed to send calls to the QuesCom
gateway
0 Skip to next step/Do it later
1 H.323 (no registration)
2 SIP (no registration)
>1
Enter the IP address and name for the Avaya IP Office.
Enter the IP Address of the H.323 Gatekeeper: 10.1.20.10
H.323 Gatekeeper IP Address: 10.1.20.10
Enter the name of the H.323 GateKeeper: IPO
H.323 Gatekeeper name: IPO
Enter “0” to configure the incoming calls to the Quescom gateway later.
Declare VOIP Gateway/Softswitch which will be allowed to send calls to the QuesCom
gateway
0 Skip to next step/Do it later
1 H.323 (no registration)
2 SIP (no registration)
>0
Enter “0” for the following Voice Box option.
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Step
Description
Do you want to use the 'Voice Box' service [0]?
0 No
1 Yes
>0
Configure the time zone and daylight saving settings.
Enter Time Zone number (0 to skip / L to view the list): 27
Do you want to enable saving the TimeZone DayLight Information? [Y/N]: Y
Verify the selected parameters press any key to continue and enter “1” to confirm the setup.
Selected parameters for Quick setup mode are:
Gateway Network Name: Q300
The Gateway IP address: 10.1.10.55
The Gateway subnet mask: 255.255.255.0
The default Gateway: 10.1.10.1
Press any key to continue...
Gateway's serial number: Q300-A1-00010016
IVR language country: ENG - English
Email language country: ENG - English
Country Tones: United Kingdom
Country Numbering: United Kingdom
Call Server mode: Stand-Alone
Company Name: Avaya
Do you confirm this setup [1]:
0 No (to exit, and GWconfig /setup command can be re-entered)
1 Yes(to continue the setup and restart the QuesCom Gateway)
>1
Setting up QPortal Application...
Please wait...
Rebooting system...
Warning: Do not restart the Gateway, update process in progress...
Please, wait up to 3 minutes.
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4.2. QuesCom Routing Configuration
Step
Description
1. Open a web browser and enter the following URL http://<QuesCom 300 IP/GSM gateway
IPaddress:8000>. For this configuration “http://10.1.10.55:8000” was entered. Log in using the
appropriate user name and password.
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Step
Description
2. On the left hand side of the screen under the QuesCom 300 menu, click on Objects Æ Foreign
Gatekeeper. Verify an entry with the ID “IPOffice” and the IP address of Avaya IP Office is
created by default due to the configuration in Section 4.1 Step 1.
3.
Verify the outbound routing configuration by selecting on Services Æ Service. Four service
entries are present by default. Service ID “3” is for routing outbound calls from Avaya IP Office
to the QuesCom 300 IP/GSM gateway. Service ID “4” is for routing of outbound calls from the
QuesCom 300 IP/GSM gateway to the GSM network. Service IDs “1” and “2” are also created by
default, and are related to SMS (Short Message Service) that were not tested during compliance
testing.
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Step
Description
4. Routing of inbound calls to the QuesCom 300 IP/GSM gateway is created by clicking on the ADD
RECORD button on the main Service screen, shown on step 6. On the Service screen, configure
the following as shown below.
• Origin Type – select radio button “Device”.
• Origin – select “Q300(SmartAD)”.
• Called Prefix Number – enter “*”. Wildcard to match any number.
• Call Type – select “GSM Incoming”.
• Service type – select “VoIP”.
• Destination Type – select radio button “Foreign GK”.
• Device – select “IPOffice”. Configured in the initial configuration in Step 4.1.
The other parameters can be left with default values. Click on SAVE.
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Step
Description
5. The inbound call route pattern added in step 4 can be verified on the main Service screen, by
clicking on Services Æ Service.
6.
Additional configuration of the QuesComm 300 IP/GSM is performed from the management PC
shown in Figure 1. Launch the QuesCom 300 QWA management console by selecting Start Æ
Programs Æ QuesCom Æ QuesCom Management Console. Right click on Management
Console and select New Æ Call Server, to add the QuesCom 300 IP/GSM gateway.
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Step
Description
7. In the Connection dialog box, configure the following:
• Hostname or IP address – enter the IP address of the QuesCom 300 IP/GSM gateway.
• Host Alias – enter a descriptive name for the QuesCom 300 IP/GSM gateway.
• User Name and Password is populated by default.
Click OK.
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Step
Description
8. Expand the Management Console tree by clicking on Management Console Æ Q300(10.1.10.55)
Æ SmartIADs Æ Q300 Æ GSM Device #0 Æ Settings. In the main screen click on
SubscriberNumber, this will bring up the Edit SubscriberNumber setting dialog box. Select on
the Trunk 0 tab each trunk is associated with a SIM card. Enter an Avaya IP Office station that
incoming calls will be routed to in the Value field. For the convenience of compliance testing, the
calls were routed to a station on Avaya IP Office for all incoming trunks. Replicate this field for
all 4 Trunks. Click OK.
Right click on Q300 under SmartIADs and select Save configuration to save the configuration.
Right click on Q300 and select Stop to stop the gateway (not shown) . Right click on Q300 and
select Start, and wait for the SIM cards to register (not shown).
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5. Interoperability Compliance Testing
The interoperability compliance testing focused on verifying the routing of inbound/outbound
calls to/from Avaya IP Office to the GSM network via the QuesCom 300 IP/GSM gateway.
5.1. General Test Approach
The general approach was to place outbound calls from Avaya IP Office to the GSM network via
the QuesCom 300 IP/GSM gateway and inbound calls from the GSM network via the QuesCom
300 IP/GSM gateway to Avaya IP Office, and verify successful call completion. The main
objectives were to verify that:
• When internal extensions place outbound calls to GSM numbers, the calls are routed to
the QuesCom 300 IP/GSM, QuesCom 300 IP/GSM decides on the least cost routing, and
routes the call to the GSM network.
• Inbound calls from the GSM network to the QuesCom 300 IP/GSM are successfully
forwarded to Avaya IP Office using both direct routing (mapping of a SIM card phone
number to an Avaya IP Office extension) and post-dialing (SIM card answers an inbound
call and upon a prompt, the external caller enters an Avaya IP Office).
• Transfers and conferences from Avaya IP Office stations on outbound and inbound calls
were successfully routed through QuesCom 300 IP/GSM.
• Serviceability tests such as network failure were also carried out on the QuesCom 300
IP/GSM.
• Inbound and outbound calls were tested using G.711 and G.729 codec’s.
5.2. Test Results
The test objectives of Section 5.1 were verified. For serviceability testing, outbound and
inbound calls routed through the QuesCom 300 IP/GSM completed successfully after recovering
from failures such as Ethernet cable disconnects, and resets of Avaya IP Office and the
QuesCom 300 IP/GSM. Both G.711 and G.729 audio codec’s were tested successfully.
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6. Verification Steps
This section provides the tests that can be performed to verify proper configuration of QuesCom
300 IP/GSM.
Step
Description
1. Make calls to and from Avaya IP Office telephones to GSM phones via the Quescom 300
IP/GSM gateway to verify the Avaya IP Office trunk is up.
2. Expand the Management Console tree by clicking on Q300(10.1.10.55) Æ SmartIADs Æ Q300
Æ GSM Device #0 Æ Trunks/Channels Monitoring. Ensure the Trunks configured are the
colour green with IDLE.
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Step
Description
3. Expand the Management Console tree by clicking on Q300(10.1.10.55) Æ SmartIADs Æ Q300
Æ GSM Device #0 Æ Networks Monitoring. Ensure the Signal(dBm) is above -90. If the
Signal(dBm) is less than -90, then the GSM signal may be too weak to make a call to the GSM
network. If this is the case, reposition the QuesCom 300 IP/GSM antennas.
7. Support
Technical support from QuesCom can be requested in the following three ways.
- The corporate QuesCom Reporting Tool (QRT) account on the QuesCom web site at
http://support.quescom.com.
- The Support Line number. +33 820203846 (France) Voice Message is available during off
days and non working hours.
- Sending an email to support@quescom.com.
8. Conclusion
These Application Notes describe the configuration steps required for QuesCom IP/GSM 300
version IAD05.00B030P000 to successfully interoperate with Avaya IP Office 4.0 using H.323
IP trunks. All feature functionality and serviceability test cases were completed successfully.
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9. Additional References
This section references the Avaya and QuesCom IP/GSM 300 product documentation that are
relevant to these Application Notes.
Avaya product documentation can be found at http://support.avaya.com.
ƒ
IP Office 4.0 Installation Manual, Document ID 15-601042, Issue 15e, January 2007.
The following documents can be requested from QuesCom by sending an e-mail to
support@quescom.com.
ƒ Getting Started with QuesCom 300 IP/GSM: GS-Q300IPGSM300-V01.pdf
ƒ QuesCom 300 IP/GSM Administrator Guide: AG-Q300IPGSM300-V01.pdf
ƒ How to configure an IP-GSM linked with an external H.323 gateway: Configuration of a
H323 IP-GSM.pdf
ƒ How to configure GSM Incoming calls to a remote Gatekeeper: Configuring GSM
incoming calls.pdf
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©2008 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™
are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any
products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya DevConnect
Program at devconnect@avaya.com.
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