Application Notes for Plantronics APV
Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics APV-63 EHS Adapter and
Plantronics Savi 700 Series Wireless Headset System with
Avaya 9400/9500 Series Digital Telephones - Issue 1.0
Abstract
These Application Notes describe the configuration steps required to integrate the Plantronics
APV-63 EHS (Electronic Hook Switch) Adapter and the Plantronics Savi 700 Series Wireless
Headset System with Avaya 9400/9500 Series Digital Telephones. Plantronics APV-63 EHS
provides Plantronics headsets the ability to hear ring tones, answer and end calls, and mute/unmute calls directly from the headset when the user is away from their desk. The Savi 740
wireless headset was used to verify the functionality of the EHS adapter.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JAO; Reviewed:
CDY 3/1/2013
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1. Introduction
These Application Notes describe the configuration steps required to integrate the Plantronics
APV-63 EHS (Electronic Hook Switch) Adapter and the Plantronics Savi 700 Series Wireless
Headset System with Avaya 9400/9500 Series Digital Telephones. Plantronics APV-63 EHS
provides Plantronics headsets the ability to hear ring tones, answer and end calls, and mute/unmute calls directly from the headset when the user is away from their desk. The Savi 740
wireless headset was used to verify the functionality of the EHS adapter.
Note: The Avaya 9400 Series Digital Telephone is supported on Avaya Aura® Communication
Manager and the Avaya 9500 Series Digital Telephone is supported on Avaya IP Office.
2. General Test Approach and Test Results
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to and from the Avaya 9400/9500 Series Digital Telephones with
the Plantronics APV-63 EHS Adapter and Plantronics Savi 740 wireless headset and verifying
two-way audio. The call types included calls to voicemail, to local extensions, and to the PSTN.
The serviceability testing focused on verifying the usability of the Plantronics wireless headset
after restarting the Avaya 9400/9500 Series Digital Telephones.
JAO; Reviewed:
CDY 3/1/2013
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2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:







Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
Placing calls to internal extensions to verify two-way audio.
Placing calls to the PSTN to verify two-way audio.
Hearing ring back tone for incoming and outgoing calls.
Answering and ending calls using the call control button on the headset.
Using the volume control buttons on the Plantronics headset to adjust the audio volume.
Using the mute control button on the Plantronics headset to mute and un-mute the audio.
For the serviceability testing, the Avaya 9404/9508 Digital Telephones were restarted to verify
proper operation of the headset after the reboot was completed.
2.2. Test Results
All test cases passed with the following observation(s):
 Pressing the headset button on the digital phone does not consistently activate the call
control button on the MDA 200 to provide dial tone to the headset. As a workaround,
press the call control button the MDA 200 to get dial tone on the headset. This is a
known issue with the Avaya 9400/9500 Digital Telephones.
 When auto-answer is enabled on the Avaya 9400/9500 Series Digital Telephones,
incoming calls are automatically answered on the handset, but the call control button on
the Plantronics headset still needs to be pressed in order to use the headset.
See Section 3.1 for instructions on answering, ending, and placing calls with the headset.
2.3. Support
For technical support and information on Plantronics APV-63 EHS Adapter and Plantronics Savi
700 Series Wireless Headset System, contact Plantronics at:


Phone: 800-544-4660 (toll free)
+1 831-426-5858 (International)
Website: http://www.plantronics.com/north_america/en_US/support/
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CDY 3/1/2013
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3. Reference Configuration
Figure 1 illustrates the test configuration used to verify the Plantronics APV-63 EHS Adapter
and Plantronics Savi 740 Wireless Headset System with Avaya 9400/9500 Series Digital
Telephones. The configuration consists of an Avaya S8300 Server running Avaya Aura®
Communication Manager with an Avaya G450 Media Gateway, which support the 9400 series
digital telephone, and an Avaya IP Office, which supports the 9500 series digital telephone. The
G450 Media Gateway provides connectivity to the PSTN via an ISDN-PRI trunk (not shown).
Avaya Aura® Messaging was used as the voicemail system.
Avaya Aura® Messaging
Avaya IP Office 500 V2
LAN
Avaya Aura® Communication Manager
running on Avaya S8300 Server with
G450 Media Gateway
Avaya 9508 Digital Telephone with
Plantronics APV-63 EHS Adapter and
Plantronics Savi 740 Wireless
Headset System
Avaya 9600 Series IP Telephones
Avaya 9404 Digital Telephone with
Plantronics APV-63 EHS Adapter and
Plantronics Savi 740 Wireless
Headset System
Figure 1: Avaya 9400/9500 Series Digital Telephones with Plantronics APV-63 EHS
Adapter and Plantronics Savi 740 Wireless Headset System
JAO; Reviewed:
CDY 3/1/2013
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3.1. Answering, Ending, and Placing Calls
To answer, end, or place a call using the Plantronics headset follow the instructions below.
To Answer a Call

Press the call control button on the headset to answer an incoming
call. This would automatically activate the headset button on the
digital telephone.
Alternatively, if the headset button on the digital telephone is pressed
first, then press the call control button on the headset, if it isn’t
already activated, to answer an incoming call. Note that pressing the
headset button on the digital telephone does not always activate the
call control button on the headset automatically (see Section 2.2).
To End a Call

The 9404 digital telephone cannot auto-answer directly to the
headset, it must first auto-answer to the handset and then switch to
the headset. When the far-end drops, the headset button on the
digital telephone is de-activated.

The 9508 digital telephone with Avaya IP Office can auto-answer an
internal call on the headset if the headset button on the phone and the
call control button on the headset are both activated.
Press the call control button on the headset to terminate a call. This
automatically deactivates the headset button on the IP telephone.
Alternatively, if the call is terminated by pressing the headset button on
the digital telephone, the call control button on the headset remains
activated sometimes. Note that pressing the headset button on the digital
telephone does not always deactivate the call control button on the
headset automatically as mentioned above.
To Place a Call
JAO; Reviewed:
CDY 3/1/2013
Press the call control button on the headset or the headset button on the
phone to get dial tone and dial the number. As mentioned in Section 2.2,
sometimes pressing the headset button on the digital telephone does not
automatically activate the call control button on the headset. In this case,
ensure that the call control button on the headset is activated to get dial
tone.
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4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment/Software
Release/Version
Avaya Aura® Communication Manager
running Avaya S8300 Server with a
G450 Media Gateway
6.2 SP 3 (R016x.02.0.823.0 with Patch 19926)
Avaya IP Office 500 V2
8.1 (52)
Avaya Aura® Messaging
6.0.1 SP 1
Avaya 9400 Series Digital Telephones
FW 18
Avaya 9500 Series Digital Telephones
FW 44
Avaya 9600 Series IP Telephones
3.1 SP 5 (H.323)
Plantronics APV-63 EHS Adapter
P/N 38734-11
Plantronics Savi 740 Wireless Headset
System
--
Note: Testing was performed with IP Office 500 R8.1, but it also applies to IP Office Server
Edition R8.1. Note that IP Office Server Edition requires an Expansion IP Office 500 v2 R8.1 to
support analog or digital endpoints or trunks.
JAO; Reviewed:
CDY 3/1/2013
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©2013 Avaya Inc. All Rights Reserved.
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5. Configure Avaya Aura® Communication Manager
This section covers the station configuration for the Avaya 9404 Digital Telephone. The
configuration is performed via the System Access Terminal (SAT) on Communication Manager.
5.1. Configure a Station for Avaya 9400 Series Digital Telephone
Use the add station command to create a station for the 9404 Digital telephone. Set the Type
field to the station type to be emulated. In this example, 9404 was used. Set the Port field to an
available digital port.
Note: To enable Auto Answer on the IP telephone set the Auto Answer field on Page 2 (not
shown) to the appropriate value, such as all.
add station 40010
Page
1 of
5
STATION
Extension:
Type:
Port:
Name:
40010
9404
001V301
Plantronics
Lock Messages? n
Security Code:
Coverage Path 1:
Coverage Path 2:
Hunt-to Station:
BCC:
TN:
COR:
COS:
0
1
1
1
STATION OPTIONS
Loss Group: 2
Speakerphone: 2-way
Display Language: english
Survivable COR: internal
Survivable Trunk Dest? y
JAO; Reviewed:
CDY 3/1/2013
Time of Day Lock Table:
Personalized Ringing Pattern: 1
Message Lamp Ext: 40010
Mute Button Enabled? y
IP SoftPhone? n
Remote Office Phone: n
IP Video? n
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6. Configure Avaya IP Office
Avaya IP Office automatically configured a digital station (extension and user) for the 9508
digital telephone, which will use the Plantronics headset. This section displays the extension and
user configuration using the Avaya IP Office Manager application.
From a PC running the Avaya IP Office Manager application, select Start  Programs  IP
Office  Manager to launch the Manager application. Select the proper IP Office system and
log in with the appropriate credentials.
6.1. Extension Configuration
From the configuration tree in the left pane, select the appropriate Extension for the digital
station to view the configuration, which is shown below. In this example, extension 60010 was
used.
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CDY 3/1/2013
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6.2. User Configuration
From the configuration tree in the left pane, select the appropriate User for the digital station to
view the configuration, which is shown below. In this example, extension 60010 was used.
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CDY 3/1/2013
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7. Configure Plantronics APV-63 EHS and Plantronics Savi
740 Wireless Headset System
To connect the Savi 740 wireless headset to the Avaya 9400/9500 Series Digital Telephone, use
the APV-63 EHS adapter to connect the wireless base of the headset to the headset port of the
9404/9508 digital telephone. For the 9500 Series Digital Telephone, an external ring detect
cable, provided by Plantronics, is required to hear incoming call notifications (i.e., beeps)
through the headset. Connect the adhesive end of the cable to the speakerphone grill of the
telephone and the other end to the mic port of the EHS adapter. The 9400 Series Digital
Telephone does not require the external ring detect cable to hear incoming call notifications. All
other default settings on the wireless base were used.
8. Verification Steps
Verify that the Plantronics APV-63 EHS and Plantronics Savi 740 have been connected to the
Avaya 9400/9500 Series Digital Telephones. Once the headset is connected to the phone, verify
that incoming and outgoing calls are established with two-way audio to the headset and that the
headset can get dial tone and end an active call.
9. Conclusion
These Application Notes describe the configuration steps required to integrate the Plantronics
APV-63 EHS Adapter and Plantronics Savi 700 Series Wireless Headset System with Avaya
9400/9500 Series Digital Telephones. All test cases were completed successfully with
observations noted in Section 2.2.
10. Additional References
This section references the Avaya and Plantronics documentation that are relevant to these
Application Notes.
The following Avaya product documentation can be found at http://support.avaya.com.
[1] Administering Avaya Aura® Communication Manager, Release 6.2, Issue 7.0, December
2012, Document Number 03-300509.
[2] Avaya one-X® Deskphone Edition for 9600 Series IP Telephones Installation and
Maintenance Guide, Release 3.1, Issue 7, November 2009, Document Number 16-300694.
The following Plantronics documentation can be found at http://www.plantronics.com.
[3] Plantronics APV-63 EHS Adapter Quick Reference Guide.
[4] Plantronics Savi 740 Wireless Headset System Quick Start Guide.
JAO; Reviewed:
CDY 3/1/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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©2013
Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and
™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks
are the property of their respective owners. The information provided in these Application
Notes is subject to change without notice. The configurations, technical data, and
recommendations provided in these Application Notes are believed to be accurate and
dependable, but are presented without express or implied warranty. Users are responsible for
their application of any products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at devconnect@avaya.com.
JAO; Reviewed:
CDY 3/1/2013
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©2013 Avaya Inc. All Rights Reserved.
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