User Guide

User Guide
THERAPY MANAGEMENT SOFTWARE FOR DIABETES
User Guide
6026112-021_a
REF MMT-7340
© 2016 Medtronic MiniMed, Inc. All rights reserved.
CareLink™, CGMS™, iPro™, MiniLink™, and Solutions™ are trademarks of Medtronic MiniMed, Inc.
OneTouch®, OneTouch® Ultra®, OneTouch® Ultra®2, OneTouch® UltraSmart®, OneTouch® UltraMini™, OneTouch® UltraEasy™ are trademarks of LifeScan, Inc.
Ascensia, BREEZE, and CONTOUR are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG. Bayer is a registered trademark of Bayer AG.
MediSense Precision Xtra™ is a registered trademark of Abbott Laboratories, Inc.
ACCU-CHEK® Performa is a registered trademark of Roche Diagnostics Corporation.
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Oracle® and Java™ are trademarks of Oracle Corporation.
USBGEAR™ is a trademark of Quality Cables USA, Inc.
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Contents
Chapter 1
Chapter 2
1
Introduction
2
2
2
2
4
5
CareLink iPro Therapy Management Software
Indications for use
Contraindications
Meters supported by CareLink iPro software for uploading
Computer system requirements
Assistance
6
One-time CareLink iPro software and computer
setup
7
8
8
9
10
10
11
13
13
14
14
14
14
14
15
15
16
16
16
17
17
18
18
Register clinic and create administrative user
Sign in
Create user accounts
Set clinic report settings
General Report Settings
Analysis Reports Settings
Set up computers for uploading
Required settings for Windows users
Required Internet browser settings
Enabling JavaScript
Enabling JavaScript in Internet Explorer
Enabling JavaScript in Firefox
Enabling Javascript in Safari
Secure Sockets Layer (SSL) and encryption
Enabling SSL in Internet Explorer
Enabling SSL in Firefox
Setting Internet Explorer for secure browsing
Setting Safari for secure browsing
Setup for uploading your meter on Mac
Setup of LifeScan meters on Mac
Setup for all other meters or ComLink on Mac
Download and print resources
User security advisory
CareLink iPro Software User Guide
Contents v
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Appendix A
Glossary
20
Entering data into CareLink iPro software
21
21
22
23
23
24
24
24
24
Opening the patient record
Uploading blood glucose meter data
Entering Patient Log Sheet data
Opening the Logbook
Adding Logbook entries
Excluding BG meter readings
Editing Logbook entries
Removing Logbook entries
Sorting the Logbook entries
26
CareLink iPro reports
27
27
28
28
30
30
Viewing and printing patient reports
Tips for successful report generation
About reports
Optimal accuracy
Area under the curve (AUC)
Patient Report Settings
31
32
32
Restoring the default report settings
Generating a Data Table report
Exporting data to CSV file
33
Pattern Snapshot report
34
34
35
35
36
47
Overview of the Pattern Snapshot report
General statistics
Observed patterns and some possible causes
Observed patterns
Some possible causes
Sensor data graph
48
CareLink iPro software ongoing use
49
49
49
49
50
50
51
51
51
User tasks
Printing more log sheets and other forms
Changing your password or other user information
Editing patient information
Moving a patient study
Modifying clinic information
Administrator tasks
Modifying user accounts
Deleting user accounts
52
Troubleshooting
52
54
Troubleshooting reference
CareLink iPro software messages
56
CareLink iPro Software User Guide
Contents vi
Index
57
CareLink iPro Software User Guide Contents vii
CareLink iPro Software User Guide
Contents viii
1
Introduction
Welcome to CareLink™ iPro™ Therapy Management Software for Diabetes
Thank you for your trust in Medtronic products and services.
•
This User Guide provides the information that you need for setting up and using the CareLink
iPro Therapy Management Software for Diabetes.
•
You will find a page like this at the beginning of each chapter. This page gives you a basic
overview of that chapter, and the steps you will take to complete each task.
CareLink iPro Software User Guide
Introduction 1
CareLink iPro Therapy Management Software
CareLink iPro Therapy Management Software for Diabetes, MMT-7340 (CareLink iPro software),
is a Web-based system designed to generate reports and store data.
The iPro2 digital recorder, MMT-7741 (iPro2 recorder), collects and stores data from a glucose
sensor. The data can be uploaded into CareLink iPro Therapy Management Software for
Diabetes. The iPro2 recorder can collect up to seven 24-hour periods of data, after which it shuts
off automatically.
Indications for use
CareLink iPro software is intended for use by health care professionals, for the purpose of
analyzing and displaying uploaded data. This information is intended to supplement, not
replace, blood glucose information obtained using standard home glucose monitoring devices.
The information may allow identification of patterns of glucose-level excursions above and below
a desired range, facilitating therapy adjustments, which may minimize these excursions.
Contraindications
None known.
Meters supported by CareLink iPro software for uploading
Data from the following blood glucose meters can be uploaded to CareLink iPro software. You
will need a meter cable as supplied by the meter manufacturer. Meter cables are not supplied
as part of the iPro2 system.
If a patient uses a meter that is not listed here, you can manually enter the BG meter readings
into CareLink iPro software.
NOTE: Some meters that work with CareLink iPro software may not be available in all
countries where the iPro2 system is approved for use.
CareLink iPro Software User Guide
Introduction 2
Blood glucose meters+
Manufacturer
Ascensia Diabetes Care
(formerly the Diabetes Care business of Bayer HealthCare)
•
CONTOUR™
•
CONTOUR™LINK
•
CONTOUR™NEXT
•
CONTOUR™NEXT LINK
•
CONTOUR™NEXT LINK 2.4
•
CONTOUR™NEXT USB
•
CONTOUR™PLUS
•
CONTOUR™PLUS LINK 2.4
•
CONTOUR™USB
•
BREEZE™
•
BREEZE™2
•
OneTouch® Ultra®
•
OneTouch® Ultra® 2
•
OneTouch® UltraSmart®
•
OneTouch® UltraMini™
•
OneTouch® UltraEasy™
Abbott
•
Precision Xtra®
Roche
•
ACCU-CHEK® Performa
LifeScan
++
+++
+
To upload a meter on a Mac®, you must have the right cable and software driver. For details, see Setup for
uploading your meter on Mac on page 16.
++ At the time of this publication, some of the meter manufacturers do not provide a USB device driver for
uploading to Windows® 7, 8, 8.1, and 10 (32-bit and 64-bit). If your computer is running one of these operating
systems, you can only upload this device using the manufacturer's serial cable (not the USB device driver).
+++ The manufacturer of this device provides two types of cables: USB and serial. CareLink iPro software supports
the serial cable only.
CareLink iPro Software User Guide
Introduction 3
Computer system requirements
Computers running CareLink iPro software must have the following software installed.
•
•
Operating system:
-
Microsoft® Windows® 7 Ultimate, 32-bit or 64-bit
-
Microsoft® Windows® 8 Enterprise, 32-bit or 64-bit, from the desktop only.
-
Microsoft® Windows® 8.1 Enterprise, 32-bit or 64-bit, from the desktop only.
-
Microsoft® Windows® 10 Home, 32-bit or 64-bit, from the desktop only.
-
Mac OS® 10.10 (Yosemite)
-
Mac OS® 10.11 (El Capitan)
Internet browser:
NOTE: On Windows 8 and 8.1, from the Start screen, click the Desktop tile and make
sure you are viewing the desktop before you open your browser.
-
On Windows only: Microsoft® Internet Explorer® 8, 9, 10, or 11, 32-bit or 64-bit
-
Mozilla® Firefox® 38
-
On Mac OS only: Apple® Safari® 8 or 9
•
Oracle® Java™ 6 or greater
•
Adobe® Reader 5.0 or greater
•
(Windows only) USB device drivers for meters that use a USB cable to connect to the
computer for uploading data. For more information, see the instructions provided by the
meter manufacturer.
NOTE: Some meter manufacturers may not provide a USB device driver for uploading to
Windows 7, 8, 8.1, and 10 (32-bit and 64-bit). If your computer is running one of these
operating systems, you may need to use the manufacturer's serial cable.
CareLink iPro software does not support USB uploads for all meters. See Meters supported
by CareLink iPro software for uploading on page 2 for details.
•
(Mac OS only) Serial port driver for uploading blood glucose meters. For details, see Setup
for uploading your meter on Mac on page 16.
CareLink iPro Software User Guide
Introduction 4
Assistance
For residents in regions outside the United States, please contact your local country
representative. See the contacts listed in the beginning of this user guide, or access the following
URL for international contact information:
http://www.medtronicdiabetes.com/customer-support/international-contacts
CareLink iPro Software User Guide
Introduction 5
2
One-time CareLink iPro software and
computer setup
Key Notes:
•
Do not connect the Dock to the computer until specifically told to do so in this
procedure. If you connect the Dock before the iPro2 Dock driver is installed, it may prevent
the iPro2 Dock driver from installing properly.
•
You may need to perform a setup task on each computer that will be used for uploading
sensor data from an iPro2 recorder.
•
Usernames for CareLink iPro software must be unique among all clinics in the system, not
just your clinic.
•
Choose at least two people to be administrative users. One of them should complete the
CareLink iPro software setup for the clinic.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup
6
Register clinic and create administrative user
When you access CareLink iPro software for the first time, you will be guided through a process
to register your clinic and create an administrative user. The administrative user is the person
who will create, add, and delete user accounts for the rest of the clinic's staff.
TM
CAUTION: Choose one person to be the first administrator for your clinic and register your
clinic only once using the Register Clinic link. Do not create more than one clinic account
for your clinic. If each user registers another clinic, then the patient records will be divided
into separate clinic accounts and will not be accessible to all users.
1
On the computer, open your Internet browser and go to http://ipro.medtronic.com.
NOTE: On Windows 8 and 8.1, from the Start screen, click the Desktop tile and make
sure you are viewing the desktop before you open your browser.
If you have any trouble accessing the CareLink iPro software, check your web browser
settings to verify that JavaScript and SSL 3.0 are enabled. See Required Internet browser
settings on page 13 for additional information. If you still cannot access the website, check
with your network administrator to find out if your Internet access is restricted.
2
If necessary, click Change country/language, and follow the on-screen instructions.
3
Click the Register Clinic link near the bottom of the screen and follow the on-screen
instructions.
4
When prompted, enter the identifying information for your clinic, and click Continue.
5
When prompted, enter the identifying information for your administrative user account (also
known as Admin), and click Continue.
You will sign in with this Admin user account to create user accounts for other users at the
clinic.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup
7
6
Click Finish to return to the Sign-in screen.
Sign in
1
Go to http://ipro.medtronic.com. If you just registered the clinic, you will already be at this
website.
2
Enter your username and password, and click Sign in.
The Home tab for your clinic appears. The clinic name will be at the top of the screen. Your
clinic’s Patient List will be in the middle of the screen, showing one sample patient record.
There will be no other patients listed until you have conducted studies using an iPro2
recorder.
If you want to sign out of CareLink iPro software, click Sign out near the top right corner
of your screen.
Create user accounts
Each staff member who might upload data from an iPro2 recorder or a blood glucose meter,
enter Logbook data, or review or print reports, will need a CareLink iPro software user account.
Any user with administrative privileges, also known as an Admin user, can add and delete user
accounts. An Admin user can also access a user account to change the password or other
information in the user account.
It is a good idea to give administrative privileges to at least two users. Having two Admin users
means that the clinic does not have to rely on only one person for things like setting up new
user accounts, or removing users when they no longer need access. As staff changes at a
clinic, make sure that two or more staff members have administrative privileges.
1
Get a list of names and email addresses for staff members who need CareLink iPro software
user accounts.
2
In the Clinic Settings tab, click Users. The existing user accounts are displayed.
If you are not logged in as an Admin user, you will not see the Users tab.
3
Click the Create new user button. The Create New User screen appears.
4
Enter the required information about the user.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup
8
5
If you want this user to have permission to manage user accounts, select the Administrative
Privileges check box.
Important: Always make sure that at least two people have administrative privileges. If an
Admin user leaves the clinic, add a new one.
6
Click Save.
NOTE: Usernames for CareLink iPro software must be unique among all clinics in the
system, not just your clinic. If the username you entered is not available, the system
informs you that you must try a different username.
7
Make a note of the username and password so that you can provide them to the user. He
or she will need this information to sign in and select a new password.
Repeat this procedure for each user account that you need to create.
Set clinic report settings
The Clinic Report Settings are the default settings for each new patient record. They are like a
template for new patient records.
xxxx xxxx xxxxxx xxxx
xxxxxxx xxxxx
xxxxxxx xxxxx xxxxxx
xxxx
xxx
xxxx
xxxx
xxx
xxxx
xxxx xxxx xxxxxx xxxx xxxxxxx
xxxxx xxxxx
xxxxxxx xxxxx xxxxxx
xxx
xxx
xxxxxxxx xxxx xx
xxx
xxx
xxxx
xxx
xxx
xxxxxxxx xxxx xx
xxx
xxx
xxxx
xxx
xxx
xxxxxxxx xxxx xx
xxx
xxx
xxx
xxxxx xxx
xxxx
xx
xxxx xxx
xxxxxx
x
xxxxx xxx
xxxx xxx
x
xxxxx xxx
xxxx xxx
x
NOTE: Changing the Clinic Report Settings does not affect any existing patient studies or
reports.
If a particular patient has unique needs, you will be able to override these settings later for
individual patients as needed.
1
Click the Clinic Settings tab. The Report Settings for the clinic are displayed.
If you do not see the Clinic Settings tab, click the Home tab. You should now see the Clinic
Settings tab.
2
In Report Settings, set the General Report Settings and the Analysis Reports Settings.
For more information about these settings, see the following two sections, or click the help
icon
3
in CareLink iPro software for each section.
When you are finished, click Save.
The clinic settings take effect for all new patients added to the system after you change the
settings. Previously added patients and previously generated reports are not affected.
For more details about how to set different report settings for a particular patient, see Patient
Report Settings on page 30.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup
9
General Report Settings
The General Report Settings determine how glucose and time information will be displayed in
patient reports.
•
Glucose Target Range fields: Select a glucose target range to use in the reports.
-
For High value: Enter the glucose measurement that is considered to be the upper limit
of euglycemia (target) for this patient. The system uses the High value in reports to
show the range that is above the euglycemic or glucose target range.
-
For Low value: Enter the glucose measurement that is considered to be the lower limit
of euglycemia (target) for this patient. The system uses the Low value in reports to show
the range that is below the euglycemic or glucose target range.
•
Extreme Glucose Range fields: Select an extreme glucose range to use in the reports.
-
For Extreme High: Enter the glucose measurement that is considered to be extreme
hyperglycemia for this patient. The system uses the Extreme High Glucose Range in
reports to show the range that is above the high glucose range.
-
For Extreme Low: Enter the glucose measurement that is considered to be extreme
hypoglycemia for this patient. The system uses the Extreme Low Glucose Range in
reports to show the range that is below the low glucose range.
•
Glucose Units: Select the appropriate units for reporting glucose amounts (mmol/L or
mg/dL).
•
Time Display: Select 12 hour or 24 hour time display format.
Analysis Reports Settings
The Glucose Target Range fields specify a Before Meal and After Meal glucose target range for
each of the three meal periods. The overnight periods of Evening and Sleeping contain a single
target range. You may enter a high value and low value for a target range according to the
following rules.
•
If you have selected mmol/L as the Glucose Units:
-
The format for entering the low value for the target range is xx.x (for example, 12.3).
The low value can range from at least 0.6 higher than the extreme low value to 7.8
mmol/L.
-
The format for entering the high value for the target range is xx.x (for example, 12.3).
The high value can range from 4.4 to 1.1 mmol/L lower than the extreme high value.
•
If you have selected mg/dL as the Glucose Units:
-
The format for entering the low value for the target range is xxx (for example, 123). The
low value can range from at least 10 higher than the extreme low value to 140 mg/dL.
-
The format for entering the high value for the target range is xxx (for example, 123).
The high value can range from 80 to 20 mg/dL lower than the extreme high value.
Time periods are used to identify which meal to associate with each meal marker. For
example, if the breakfast time period is set from 6:00 to 10:00 and lunch is set from 10:00 to
15:00, then a meal marker entered for 9:30 would be interpreted as a breakfast marker, and a
meal marker entered for 12:30 would be interpreted as a lunch marker.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 10
The duration of each period must be at least 0.5 hours. The end time of a period can be different
from the start time of the next period, so gaps between periods may exist. The one exception
to this rule is that the end of Evening must be the same as the start of Sleeping.
A post-meal analysis is used to generate statistics from data collected following a meal. The PostMeal Analysis window can extend up to 4.0 hours after a meal event. The duration of the analysis
window must be at least 0.5 hours. The start time can range from 0.0 to 3.5 and the end time
can range from 0.5 to 4.0.
Set up computers for uploading
CareLink iPro software needs Java and certain hardware drivers to be installed, in order to upload
patient data. You also need Adobe Reader installed in order to view reports.
Before you begin, please note:
•
Some operating systems may require that you have administrative privileges for the
computers in the office to complete this task. Ask a user with administrative privileges, such
as your network administrator, to sign in to each computer to allow the installation of
required software components.
•
You must do this for each computer that may be used to upload sensor data from an iPro2
recorder using the Dock.
•
If the computer is running Windows 7, Windows 8, Windows 8.1, or Windows 10, see Required
settings for Windows users on page 13 before completing this procedure.
•
If you are using a Mac® computer, you may need to get a new cable and install a software
driver so that you can upload your blood glucose meter. For details, see Setup for uploading
your meter on Mac on page 16.
CAUTION: Do not connect the Dock to the computer until specifically told to do so in this
procedure. If you connect the Dock before the iPro2 Dock driver is installed, you may see
the Windows Found New Hardware Wizard. Close the wizard screen or click Cancel, and do
not follow the instructions in the Wizard. It may prevent the iPro2 Dock driver from
installing properly.
1
Sign in to CareLink iPro software.
2
On the Home screen, click Patient, Sample M. in the Patient List. If you already have a list
of patients, type Sample Patient in the Search box to find the sample patient in the Patient
List, and click on it to select it.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 11
3
Click Open patient.
A sample patient record is displayed.
4
Click the Upload iPro2 button.
If you see a message asking if you are sure you want to upload another study for the
patient, click Yes.
If you see a message at any time that you do not have permission to install software, contact
your network administrator.
5
If the computer does not have the necessary version of Java installed, a screen prompting
you to install Java is displayed.
NOTE: After installing the Java Plug-in on some of the latest browser versions on
Windows operating system, you may also need to change security settings on your
browser to allow the Java Plug-in to run. For assistance with running the Java Plug-in
on your browser, go to http://java.com/.
a. Click Download and Install the Java™ Plug-in to continue. The link will navigate to
the Oracle Java website.
b. Follow the on-screen instructions to install Java. Some operating systems may require
that you have Administrative privileges in order to install the Java plug-in.
c. If you see any security questions in the information bar (above the Medtronic logo) or
security pop-ups, click Allow or Continue.
Also, check the task bar at the bottom of your screen for new items. The Java installation
pop-up may sometimes be hidden behind your current browser window.
NOTE: In the Java installation screen, you may see a check box asking if you want to
install a toolbar. If you do not want to add any toolbars to your Internet browser, make
sure to de-select that option by clicking the check box.
6
Next, CareLink iPro software will install the SerialPort and Dock USB drivers. Follow the onscreen instructions to install these components.
After all items have been successfully installed, the screen will say, Prepare iPro2 Recorder
for upload.
a. Connect the iPro2 Dock to the computer using the USB cable.
You should see a small pop-up at the bottom of your screen that says, Medtronic iPro2
Dock. This means that the driver for the Dock is successfully installed.
b. Click Cancel to cancel the demonstration upload.
7
Verify that Adobe Reader is installed on the computer. If Adobe Reader is not installed, go
to http://www.adobe.com/reader to download and install Adobe Reader, so that you will be
able to open and view reports.
8
Click the Home tab to close the sample patient record.
The computer is now ready for you to upload data.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 12
9
Repeat this process on each computer that may be used to upload sensor data from an
iPro2 recorder using the Dock. On each computer that will be used to view reports only,
make sure that Adobe Reader is installed.
Required settings for Windows users
If your computer is running the Windows operating system, there are some additional steps to
follow in order to prepare your computer for uploading device data.
1
Make sure that User Account Control is enabled. By default, User Account Control is already
enabled, so it is likely that you do not have to enable it. For details, please see the Microsoft
documentation.
2
Close Internet Explorer.
3
If you are using the Windows 7 operating system:
a. Navigate to Start > All Programs.
b. Right-click on the Internet Explorer menu item.
If you are using the Windows 8 or Windows 8.1 operating system:
a. From the Start screen, click the Desktop tile and make sure you are viewing the desktop.
b. Right-click on the Internet Explorer icon in the task bar.
c. In the menu that appears, right-click again on Internet Explorer.
If you are using the Windows 10 operating system:
a. Navigate to Start > All Apps > Windows Accessories.
b. Right-click on the Internet Explorer menu item.
4
Select Run as Administrator.
5
When the User Account Control window is displayed, click Allow or Yes.
NOTE: If you are not logged in as an administrator on your computer, you may be
asked to enter an administrator user's password.
6
The system will now allow software components to be installed. Complete the procedure
described in Set up computers for uploading on page 11.
Required Internet browser settings
On all computers where you plan to use CareLink iPro software, your Internet browser must have
the following settings enabled:
•
JavaScript
•
Secure Sockets Layer (SSL) version 3.0, with 128-bit encryption
•
Cookies
•
Applets
•
ActiveX
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 13
Enabling JavaScript
The software uses JavaScript to perform some of its functions. JavaScript is enabled by default
for most Internet browsers. If the JavaScript setting for your Internet browser is disabled, you
need to enable this setting in order to use the system.
Enabling JavaScript in Internet Explorer
Take the following steps if you need to enable JavaScript or want to check the setting.
1
From the Internet Explorer menu options, select Tools > Internet Options. The Internet
Options page is displayed.
2
Click the Security tab. The Security tab page is displayed.
3
Select the Internet icon and click the Custom Level button. The Security Settings page is
displayed.
4
Use the scroll bar on the right of the Settings box to scroll down to Active scripting.
5
Underneath Active scripting, select Enable.
6
Click OK.
Enabling JavaScript in Firefox
Take the following steps if you need to enable JavaScript or want to check the setting.
1
From the Firefox menu options, select Tools > Options. The Options page is displayed.
2
Click Content.
3
On the Content page, make sure that Enable JavaScript is selected.
4
Click OK.
Enabling Javascript in Safari
Take the following steps if you need to enable JavaScript or want to check the setting.
1
From the Safari menu options, click Preferences.
2
Click the Security icon. The Security page is displayed.
3
Select the Enable JavaScript check box.
4
Close the Preferences window.
5
Close and restart Safari.
Secure Sockets Layer (SSL) and encryption
Secure Sockets Layer (SSL) refers to a security protocol designed to protect your Web browser
sessions. The system requires your browser to be enabled for SSL Version 3. It also requires
support for 128-bit SSL encryption.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 14
The minimum Internet browser version required by the system has 128-bit encryption built in.
So, if you are receiving an error message about your browser configuration, and it shows that
you have an SSL setting of less than 128-bit key, you probably need to upgrade to the latest
version of your browser.
First take the following steps to check the SSL on the current version of your browser and make
sure it is enabled.
Enabling SSL in Internet Explorer
1
From the Internet Explorer menu options, select Help > About Internet Explorer.
2
The amount listed after Cipher Strength is the SSL. If this is less than 128-bit, you need to
upgrade your Internet Explorer. See the procedure that follows.
3
Click OK.
4
After verifying that you have 128-bit encryption, select Tools > Internet Options from the
Internet Explorer menu options.
5
Click Advanced.
6
Scroll down the list and make sure that Use SSL 3.0 is selected.
7
Click OK.
Upgrading Internet Explorer
If you need to upgrade your Internet Explorer to the latest version, you can go to the Microsoft
Internet Explorer website at http://www.microsoft.com.
Follow the instructions provided by Microsoft to download and install the latest version of
Internet Explorer.
Enabling SSL in Firefox
1
From the Firefox menu options, select Tools > Options. The Options page is displayed.
2
Click Advanced.
3
On the Advanced page, click the Encryption tab.
4
On the Encryption tab, make sure that Use SSL 3.0 is selected.
5
Click OK.
Upgrading Firefox
If you need to upgrade your Firefox to the latest version, you can go to the Mozilla website at
http://www.mozilla.com.
Follow the instructions provided by Mozilla to download and install the latest version of Firefox.
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One-time CareLink iPro software and computer setup 15
Setting Internet Explorer for secure browsing
To keep your therapy management information private, always remember to log off of the
system by clicking the Log-Off hyperlink.
In addition, if you want to prevent others from seeing that you visited this therapy
management website, you can disable the Back button in your Internet browser. The following
instructions describe how to disable the Back button in Internet Explorer.
NOTE: If you disable the Back button, it will be disabled for all websites that you visit.
1
Select Tools > Internet Options from the Internet Explorer main menu.
2
Click the Advanced tab.
3
Scroll down to the Security check items.
4
Make sure there is a check mark in the box next to “Do not save encrypted pages to disk.”
(If need be, click in the box to place a check mark in it.)
5
Click OK.
Setting Safari for secure browsing
To keep your therapy management information private, always remember to log off of the
system by clicking the Log-Off hyperlink.
In addition, if you want to prevent others from seeing that you visited this therapy management
website, you can enable the Private Browsing mode in Safari so that all of your activity will be
removed each time you close Safari.
1
In your Safari browser window, select Private Browsing under the Safari menu.
A message is displayed asking if you want to turn on private browsing.
2
Click OK.
Setup for uploading your meter on Mac
If you want to upload a supported Ascensia meter (BREEZE™, CONTOUR™, or CONTOUR™NEXT
family of products) that has a USB connector on a Mac computer, you can select your meter and
complete the upload procedure. No additional setup is needed.
If you want to upload any other blood glucose meter on a Mac computer, please follow the
instructions below for your meter and operating system version. After you have set up your
computer for uploading your meter, you do not need to complete these steps again.
NOTE: Medtronic Diabetes cannot guarantee the availability of cables, adapters, and
software drivers from other manufacturers. Websites of other manufacturers may change.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 16
For a list of supported meters, see Meters supported by CareLink iPro software for uploading on
page 2.
Setup of LifeScan meters on Mac on page 17
Setup for all other meters or ComLink on Mac on page 17
Setup of LifeScan meters on Mac
The setup for uploading your LifeScan meter depends on the version of your operating
system. Please refer to the instructions for your version.
Setup for LifeScan meters on Mac OS 10.10 or 10.11
1
Get a serial cable from the meter manufacturer. You will need a serial cable because at the
time of this publication, the USB cable from LifeScan does not work with Mac OS 10.10 or
10.11.
2
Get a USB-to-serial adapter that is compatible with your Mac operating system, such as the
USBGEAR™ RS-232 Serial Adapter DB-9 Male. You will need a USB-to-serial adapter because
Mac computers do not have serial ports.
Important: If you have a different adapter, you should install the driver provided by
the adapter manufacturer. Do not continue with these driver installation steps.
3
If you have the USBGEAR RS-232 Serial Adapter, click the following hyperlink to install the
software driver: http://www.ftdichip.com/Drivers/VCP/MacOSX/
FTDIUSBSerialDriver_v2_2_18.dmg
Please note that this website is in English only.
Select the driver called FTDIUSBSerialDriver_10_4_10_5_10_6_10_7 and follow the on-screen
instructions.
4
When prompted, enter your Mac username and password. The username you enter must be
an Administrator on your computer.
5
Restart your computer when you are instructed to do so.
Setup for all other meters or ComLink on Mac
1
Get a serial cable from the meter manufacturer. You will need a serial cable because most
meter manufacturers that provide USB cables do not provide support for Macintosh
computers.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 17
2
Get a USB-to-serial adapter that is compatible with your Mac operating system, such as the
USBGEAR™ RS-232 Serial Adapter DB-9 Male. You will need a USB-to-serial adapter because
Mac computers do not have serial ports.
Important: If you have a different adapter, you should install the driver provided by
the adapter manufacturer. Do not continue with these driver installation steps.
3
If you have the USBGEAR RS-232 Serial Adapter, click the following hyperlink to install the
software driver: http://www.ftdichip.com/Drivers/VCP/MacOSX/
FTDIUSBSerialDriver_v2_2_18.dmg
Select the driver called FTDIUSBSerialDriver_10_4_10_5_10_6_10_7 and follow the on-screen
instructions.
4
When prompted, enter your Mac username and password. The username you enter must be
an Administrator on your computer.
5
Restart your computer when you are instructed to do so.
Download and print resources
After you are finished with setting up CareLink iPro software for the clinic, you can click the
Resources hyperlink in CareLink iPro software to download document resources such as Patient
Log Sheets, Clinic Equipment Log Sheets, and other useful materials.
For example, you can download a sample Patient Consent Form in Microsoft Word format. This
form allows you to easily create actual Patient Consent Forms that are appropriate for your office.
These resources are free from Medtronic for your use with your iPro2 system. Medtronic may
occasionally update these resources based on feedback from users like you.
User security advisory
Your safety and the privacy of your information are of highest importance to Medtronic. To help
us ensure that our CareLink iPro software products work correctly and securely, please consider
these good practices and precautions to help keep your computer system safe and secure:
•
Use a supported operating system and browser. Even though CareLink iPro software may
let you proceed with an operating system or browser that is not validated, it is better to use
one of the fully supported configurations.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 18
•
The industry responds to newly discovered security issues with updates. Keep your PC or
Mac system up to date with the most current updates for your operating system, browser,
plug-ins, and Java run-time environment.
•
Use a strong password. The most important factors are length and avoiding common
spellings of words. Some password vaults offer the ability to create very strong passwords
and provide them on demand.
•
Do not disclose your password to anybody, except your trusted Care Partners.
•
Medtronic Customer Service will never ask for your password. If you get a request to disclose
your password by email, please contact Customer Service immediately and do not reply to
the email.
•
Refuse to provide your password and request to speak to a manager immediately if any
Medtronic Customer Service representative asks for your password.
•
Change your password immediately if you think your password has been compromised.
•
It is good practice to change your password every 3-6 months.
•
If you suspect your account may have been accessed by somebody you have not shared
your password with, please contact Customer Service immediately.
•
Use reputable security software on your PC or Mac that provides protection against
viruses, “adware” and other forms of malicious software (“malware”).
•
Take advantage of “software firewall” features in your security software as added protection
for your PC or Mac.
•
Consult with your Internet Service Provider about security for your access point (typically
your modem) and router. Additional protection, such as firewall features, may be available
to you.
•
Be aware that many websites and emails are malicious and are designed to compromise
your computer system. Always be careful about opening email from somebody you do not
know, or going to websites from links in emails.
•
Use the strongest settings on your PC or Mac security software that you can to help guard
against accidental contact with malicious software.
CareLink iPro Software User Guide
One-time CareLink iPro software and computer setup 19
3
Entering data into CareLink iPro
software
Key Notes:
•
You will need to open or create a patient record on your internet browser in order to enter
data for that particular patient.
•
You can upload patient meter data directly into CareLink iPro software. The meter data will
be automatically added into the CareLink iPro Logbook. Do not change the time or date on
the meter before uploading.
•
Enter any additional data that a patient may have recorded on a log sheet into the CareLink
iPro Logbook. You may exclude BG meter readings or remove manually entered patient data
from the Logbook if necessary.
CareLink iPro Software User Guide
Entering data into CareLink iPro software 20
Opening the patient record
1
On the computer, open your Internet browser and go to http://ipro.medtronic.com.
2
Sign in to CareLink iPro software using your username and password.
If you are already signed in, click the Home tab.
3
Type any of the following into the Search box to find the patient record:
-
First name
-
Last name
-
Patient ID
-
Date of birth
As you type, the Patient List displays matching patient records from previous studies.
4
When you see the patient in the list, select the patient and click the Open patient
button. You can also double-click the patient in the list.
5
If you do not see the patient in the Patient List, click the New patient button to add the
patient to CareLink iPro software.
The Create new patient record screen is displayed.
CAUTION: Make sure to thoroughly search for the patient in CareLink iPro software
before adding a new patient record. If your clinic has already conducted a study for the
patient, open the existing patient record. Avoid creating multiple records for one
patient, as this will make the patient's data more difficult to find in the system.
6
Enter the identifying information for the patient. The patient’s name or patient ID that you
enter will be displayed on reports. Click Save when you are finished.
You can modify the patient information later by clicking the Edit patient information link
on the patient's record.
Uploading blood glucose meter data
If the patient has been using a supported meter (see Meters supported by CareLink iPro
software for uploading on page 2), you can upload meter data directly into CareLink iPro
software. The software automatically puts the BG meter readings into the patient’s CareLink
iPro Logbook. If the patient entered events on the meter, such as meals, medication, exercise,
or other, these events will also be automatically uploaded into the Logbook.
CareLink iPro software will compare the time and date of the computer to the time and date
of the meter. If the meter time is incorrect, CareLink iPro software will use the computer's time
to automatically correct the BG meter reading times. Do not change the time or date on the
meter before uploading.
CareLink iPro Software User Guide
Entering data into CareLink iPro software 21
NOTE: If you have uploaded a study from an iPro2 recorder and there has been a time
change on your computer, contact your local representative for assistance in uploading the
meter.
If the patient has been using a meter that is not listed in Meters supported by CareLink iPro
software for uploading on page 2, you can enter BG meter readings manually. See Entering
Patient Log Sheet data on page 22 for instructions.
NOTE: You can upload only one meter per study.
1
If you have just finished uploading a study from the iPro2 recorder, you will be prompted
to select the patient’s meter after you click Continue.
You can also choose to enter BG meter readings manually using the Logbook. For details,
see Entering Patient Log Sheet data on page 22.
2
Follow the on-screen instructions.
3
When prompted, connect the meter to the computer using the appropriate cable (supplied
by the meter manufacturer).
CareLink iPro software tells you when the upload is successfully completed.
4
Disconnect the meter from the computer.
Entering Patient Log Sheet data
The Logbook screen in CareLink iPro software allows you to manually enter BG meter readings
and other events that the patient recorded on a Patient Log Sheet, such as meals, medication,
exercise, or other.
CareLink iPro Software User Guide
Entering data into CareLink iPro software 22
You can also exclude BG meter readings from being used for sensor calibration, or remove
manually entered events from the patient data if necessary.
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Opening the Logbook
If you have just finished uploading the patient’s meter, click Continue to open the Logbook.
You can also open the Logbook by clicking the Open Logbook button found on the patient
record screen.
Adding Logbook entries
CareLink iPro software calibrates the sensor glucose data using the patient’s BG meter
readings that are uploaded or entered manually. If you cannot upload data from the patient’s
meter, then you must enter BG meter readings manually in the Logbook.
1
Click the Add button. A small window appears, where you can make a Logbook entry.
2
Enter the date and time. If the entry is a BG meter reading, enter the BG value. If the entry
is an event, select the check box for the event.
If the patient recorded more than one entry at the same time, such as a meal and a BG
meter reading, you must enter them both in one entry.
NOTE: If a daylight saving time change occurred during the study, or after the study but
before you are entering the data, enter all log sheet events that occurred before the
time change according to the new time.
3
Click Enter. The information goes into the Logbook, but a new empty data entry window
stays open and is ready for the next entry.
4
When you are finished adding Logbook entries, click the X in the upper right corner of the
data entry window to close it.
5
If you are finished using the Logbook, click Continue to return to the patient's main record
screen.
NOTE: Only BG meter readings between 2.2 and 22.2 mmol/L (40 and 400 mg/dL) will
be used for calibration.
CareLink iPro Software User Guide
Entering data into CareLink iPro software 23
Excluding BG meter readings
You can tell CareLink iPro software to exclude a BG meter reading so that it is not used to
calibrate the sensor glucose data.
For example, if the patient allowed a different person to use the meter, or if a control solution
was used but the BG meter reading was not marked as a control reading in the meter, you
would not want these BG meter readings to be used for sensor calibration.
1
In the patient’s Logbook screen, click the Exclude check box for each BG entry that you
want to exclude from the calibration.
2
If you are finished using the Logbook, click Continue to return to the patient’s main record
screen. The reports are regenerated automatically.
When you view the patient’s reports, the BG meter readings that you excluded will not be
shown, and they will not affect the sensor information in the reports.
Editing Logbook entries
You can edit Logbook entries that have been entered manually. Events that were uploaded
from a meter cannot be edited. You can only exclude them from calibration.
1
In the patient’s Logbook screen, click on a Logbook entry to select it, and then click the Edit
button. The Logbook entry opens in a small window.
2
Edit the information as needed, and click Enter.
3
If you are finished using the Logbook, click Continue to return to the patient’s main record
screen. The reports are regenerated automatically.
Removing Logbook entries
You may sometimes want to remove events from the Logbook so that they do not show up
on the patient’s reports. You can remove Logbook entries that have been entered manually.
Events that were uploaded from a meter cannot be removed. They can only be excluded from
calibration.
1
In the patient’s Logbook screen, click on a Logbook entry to select it, and then click the
Remove button.
2
A small window appears, asking you to confirm that you want to remove the item. Click
Remove. The event no longer appears in the Logbook. When you view the patient’s
reports, the events that you removed will not be shown on the reports.
3
If you are finished using the Logbook, click Continue to return to the patient’s main record
screen. The reports are regenerated automatically.
Sorting the Logbook entries
You can sort the events in the Logbook by clicking on a column heading. This can help you
find items in the Logbook. It does not affect how patient data appears on reports.
CareLink iPro Software User Guide
Entering data into CareLink iPro software 24
You may need to click the column heading twice to reverse the sort order.
CareLink iPro Software User Guide
Entering data into CareLink iPro software 25
4
CareLink iPro reports
Key Notes:
•
You can modify a patient's Report Settings, such as the glucose target range and meal
periods, and re-generate reports from a study.
•
Reports show up to seven calendar days of study data.
•
The reports are created in PDF format, so they can easily be stored electronically or printed.
CareLink iPro Software User Guide
CareLink iPro reports 26
Viewing and printing patient reports
After uploading and entering all of a patient’s study data into CareLink iPro software, you have
two options for viewing the patient’s reports:
•
View and print the reports individually
•
Print all reports
1
If you are not already viewing the patient record, go to the Home tab and use the Search
box to find the patient record.
If you need more instructions on how to find a patient record, see Opening the patient record
on page 21.
2
On the patient record screen, you can find the dates for all of the studies conducted for this
patient. The most recent study is displayed first. You may need to scroll down to find older
studies.
3
When you find the study you want, click the name of the report you want to view, or click
Print all to print all of the main reports.
If you click on a single report, a new window or tab opens in your browser to display the
report.
If you click Print all, a new window or tab opens in your browser, with all of the reports in
a single PDF document.
4
To print, use the print functions that are set up on the computer. For example, you may
need to click a printer icon, or you may need to select File > Print.
Tips for successful report generation
•
Use the Logbook to exclude BG meter readings that do not accurately reflect the patient's
blood glucose, such as:
-
BG meter readings from someone other than the patient
-
BG meter readings from a control solution
-
BG meter readings that were taken before the patient changed the meter's time or
date. If the patient changed the time on the meter during the study, first exclude all BG
meter readings before the time change. Then, use information from the Patient Log
Sheets to manually enter the BG meter readings at the correct times into the Logbook
in CareLink iPro software.
These bad BG meter readings can cause calibration errors, which may result in gaps in the
sensor plot on reports. Excluding these bad BG meter readings will often eliminate data
gaps.
•
Keep in mind that you need BG meter readings within 12 hours of each other in order to
avoid data gaps.
•
Modify a patient's Report Settings to change the target range for blood glucose, the patient's
meal periods, or other settings.
CareLink iPro Software User Guide
CareLink iPro reports 27
About reports
CareLink iPro reports show up to seven calendar days of study data. The reports are created in
PDF format, so they can easily be stored electronically or printed. The four main reports are:
•
Daily Overlay (one page) - provides an overlay of the sensor traces for each day on a single
24 hour graph, so that you can look for trends or excursions that occur around the same
time each day. This report also provides daily statistical information, including an Excursion
Summary of highs and lows, and Duration Distribution pie charts. The Duration Distribution
charts show what percent of each day the patient spent above, below, and within the target
range.
•
Overlay by Meal (two pages) - provides an overlay of the sensor traces from each day of the
study, broken down into meal and overnight periods. The meal overlay graphs are only
created if meal events are entered into the CareLink iPro Logbook. The patient's Report
Settings, if different from the clinic Report Settings, determine what the periods are. The
sensor traces for each day are overlaid, so that you can look for trends at certain times
related to meal or overnight periods. This report lines up glucose sensor traces before and
after each meal and is especially useful if patients eat meals at varying times each day.
•
Daily Summary (two pages) - provides a summary of each full or partial 24-hour period of
the study, including both the sensor trace and events such as meals, medication, and
exercise.
•
Pattern Snapshot (one page) - provides a summary of daily glucose information and up to
three observed patterns. This report has three sections consisting of general statistics,
observed patterns and some possible causes, and an overlay graph.
Optimal accuracy
CareLink iPro software automatically performs certain checks for optimal accuracy of the data in
a study. These checks are designed to help you become aware of any data that may be less than
optimal for making therapy decisions.
The system evaluates the accuracy of the data on a calendar day basis, from midnight to
midnight for each day that sensor glucose values are recorded. There are three measurements
to determine the accuracy of the data: number of valid calibrations, mean absolute difference
percentage (MAD%), and correlation.
Days that do not meet one of the thresholds are designated as Use Clinical Judgment. This
designation appears in two places: on the Daily Overlay Report, and on the Daily Summary Report
for the individual day graph. On the Daily Overlay Report, those days that do not satisfy the
criteria are marked with an X in the Designation row.
If the Designation area is blank for a certain day on the Daily Overlay Report, then the data for
that day passes all optimal accuracy criteria.
•
MAD%: the threshold for MAD% will vary depending on the range of BG meter values for
the calendar day. If the calendar day does not meet this threshold, it will be designated with
an X (Use Clinical Judgment).
CareLink iPro Software User Guide
CareLink iPro reports 28
If the BG meter reading range is greater than or equal to 5.6 mmol/L (or 100 mg/dL), then
an MAD% of 28.0 or less is considered optimal.
If the BG meter reading range is less than 5.6 mmol/L (or 100 mg/dL), then an MAD% of
18.0 or less is considered optimal.
•
# Valid Calibrations: 3 or more is considered optimal. If there are less than 3 valid
calibrations in a calendar day, then that day does not meet this threshold and will be
designated with an X (Use Clinical Judgment). This commonly occurs on a partial day of
sensor wear, such as the last day of the study.
The system evaluates the accuracy of the sensor glucose values in comparison with the BG
meter readings used for the calibration. Each BG meter reading used for calibration is paired
with the corresponding sensor glucose value generated by the calibration algorithm at the
same point in time.
Not all BG meter readings used for calibration are considered valid for purposes of optimal
accuracy evaluation. If no other BG meter reading (used for calibration) exists within 12 hours
before or after a calibration, then the BG meter reading is not considered valid for purposes
of optimal accuracy determination.
Only BG meter readings between 2.2 and 22.2 mmol/L (40 and 400 mg/dL) will be used for
calibration.
•
Correlation: 0.79 or greater is considered optimal. If the Correlation is less than 0.79, then
that calendar day does not meet this threshold and will be designated with an X (Use Clinical
Judgment).
When the BG meter reading range is less than 5.6 mmol/L (or 100 mg/dL) or the number
of valid calibrations is less than 3, then the Correlation is reported as N/A and is not
evaluated, for purposes of optimal accuracy.
If the correlation is high (close to 1.0), but the MAD% is high, this can be due to a single
outlying BG meter reading. This would cause a Use Clinical Judgment designation.
There are also two other designations that can appear on the Daily Overlay Report: S: No Sensor
Data and C: No Calibration BG's.
•
S: No Sensor Data: This designation occurs on a calendar day in which there is no sensor
data. Therefore, there are no sensor values on the reports for that day. The Daily Summary
graph for that day shows only BG meter readings plotted, if there are any, and no sensor
data.
•
C: No Calibration BG's: This designation occurs on a calendar day in which there are sensor
values available, but there are no valid BG meter readings with which to calibrate the sensor
values. Sensor data that cannot be calibrated will be missing from the reports for that day.
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CareLink iPro reports 29
Area under the curve (AUC)
Area under the curve (AUC) information appears in the Excursion Summary on the Daily Overlay
Report. AUC provides more insight into how much time the patient's glucose was high or low,
as well as the severity of excursions outside of the target range. A high AUC indicates more
excursions or more severe excursions. The closer that AUC is to zero, the more that the patient's
glucose stayed within the target range.
AUC calculations are reported in mmol/L per day (or mg/dL per day). The Daily Overlay Report
provides two AUC amounts for each day: AUC Above Limit and AUC Below Limit.
•
AUC Above Limit: this statistic provides a relative indication of the overall extent and
duration of high glucose excursions over the entire day. The calculation is dependent on
the patient Glucose Target Range High setting. The High limit value is subtracted from each
individual sensor glucose value that exceeds the limit. The differences are summed and the
sum total is divided by the total number of sensor glucose values that exist for the day.
•
AUC Below Limit: this statistic provides a relative indication of the overall extent and
duration of low glucose excursions over the entire day. The calculation is dependent on the
patient Glucose Target Range Low setting. Each individual sensor glucose value that exceeds
the limit is subtracted from the Low limit value. The differences are summed and the sum
total is divided by the total number of sensor glucose values that exist for the day.
Patient Report Settings
When you first add a patient into CareLink iPro software, the patient's Report Settings are set
based on the current Clinic Report Settings that are defined on the Clinic Settings tab. The Clinic
Report Settings are like a template for creating the Report Settings for each new patient. After
a patient record has been created, you can change the Report Settings for that patient's
reports.
For example, the patient’s meal periods may not match the default meal periods, which were
defined for your clinic in the Clinic Report Settings. Or, the target glucose range for the patient
may be different from the default range set in the Clinic Report Settings.
In these cases, you can modify a patient’s report settings manually.
•
If you change the Patient Report Settings before generating reports, future reports will be
generated based on the changes you made.
•
If you change the Report Settings after generating reports, you must choose whether you
want to apply the new settings to the most recent reports. You can also apply the new
settings to older studies. Existing study reports will not be updated automatically based on
the new settings.
After viewing the first reports you generate for a patient, you may decide to modify the Patient
Report Settings, and then generate the reports again based on the new settings.
Modifying Patient Report Settings
1
Click the Edit link in the Patient Report Settings section of the patient record screen.
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CareLink iPro reports 30
The patient’s General Report Settings and Analysis Reports Settings are displayed.
2
Change the settings as needed. For more information about the General Report Settings and
Analysis Reports Settings, see General Report Settings on page 10 or Analysis Reports Settings
on page 10.
3
Click Save. A small window appears, asking if you want to apply these report settings to
the most recent set of reports.
-
To apply the settings to the most recent reports, click Yes. The report settings screen
closes, and the patient record screen appears, where you can view and print the updated
reports.
The new Report Settings have been applied to the most recent study. You can then
click any of the reports for the most recent study to view and print one of them, or click
Print All to print all of the reports.
-
To save the Report Settings for the patient but not apply them to any studies yet, click
No.
If you want to apply the new Report Settings for the patient to one or more studies,
find the study on the patient record screen and select Regenerate reports from the
Other Options drop-down list. The reports are re-generated using the new Reports
Settings.
Restoring the default report settings
If you want to set a patient’s report settings to the current default settings for your clinic, you
can do this in the Patient Report Settings. You will then have the option to choose which of the
patient's studies you want to show the changes to the report settings.
1
Click the Edit link in the Patient Report Settings section of the patient record screen.
The patient’s General Report Settings and Analysis Reports Settings are displayed.
2
Click the Restore defaults button on the patient’s report settings screen.
3
Click Save. A small window appears, asking if you want to apply these report settings to
the most recent set of reports.
-
To apply the settings to the most recent reports, click Yes. The report settings screen
closes, and the patient record screen appears, where you can view and print the updated
reports.
The new Report Settings have been applied to the most recent study. You can then
click any of the reports for the most recent study to view and print one of them, or click
Print All to print all of the reports.
-
To save the Report Settings for the patient but not apply them to any studies yet, click
No.
If you want to apply the new Report Settings for the patient to one or more studies,
find the study on the patient record screen and select Regenerate reports from the
Other Options drop-down list. The reports are re-generated using the new Reports
Settings.
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Generating a Data Table report
If necessary, you can generate a Data Table report (about 15 pages or more). This report lets
you view detailed sensor glucose readings, and events that are recorded in the Logbook. The
Data Table is used by Medtronic employees for troubleshooting purposes. Most of the time, you
do not need it in order to understand a study.
1
In the patient record screen, select Generate Data Table from the Other Options dropdown list.
After a few moments, a new Data Table PDF link appears.
2
Click the link to view the report. The report opens in a new browser window or tab.
Or, click Print to print the report without viewing it first.
Exporting data to CSV file
If necessary, you can export report data as a character-separated values (CSV) file for further
analysis. A CSV export is raw data, typically for clinical study use. Additional information in the
data is used by Medtronic employees for troubleshooting purposes. Most of the time, you do
not need it in order to understand a study.
1
In the patient record screen, select Export data from the Other Options drop-down list.
After a few moments, a dialog box opens, allowing you to save the file on the computer.
2
Save the file on your computer or network. You can now open the file directly, for
example, in Microsoft® Excel® or Access®.
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5
Pattern Snapshot report
Key Notes:
•
The Pattern Snapshot report displays general statistics, observed patterns and some possible
causes, and an overlay graph.
•
General statistics includes Avg SG, Estimated A1C, and Time in range.
•
The Pattern Snapshot report displays up to three observed patterns.
•
The Overlay graph displays information gathered from the study period.
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Overview of the Pattern Snapshot report
The Pattern Snapshot report displays general statistics, observed patterns and some possible
causes, and an overlay graph.
-
3
X
1
2
X
X
General statistics
This section of the Pattern Snapshot report shows general statistics, including Avg SG (average
sensor glucose value), Estimated A1C (glycosylated hemoglobin), and Time in range.
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Item
Description
Avg SG
Avg SG is the average of all SG values during the current study. If this patient has a
previous study in CareLink iPro software, the most recent previous Avg SG will also
be displayed.
Estimated A1C
Estimated A1C is an estimated measurement of glycosylated hemoglobin. Estimated
A1C does not replace the lab measurement of A1C and is calculated from limited SG
data, from the current study.
Formula:
A1C = (Avg SG + 46.7) / 28.7
Time in range
Time in range displays the percentage of time the patient is above, below, or within
the high or low thresholds set in clinic settings, during the study.
Observed patterns and some possible causes
Observed patterns
The Pattern Snapshot report displays up to three observed patterns. The pattern title consists of
glycemic issues and an analysis period in which the issue was observed.
NOTE: Time periods in between the selected time ranges will not be analyzed.
During a study, if there are at least two days with meal markers occurring in a meal period, premeal and post-meal analysis is performed, otherwise an analysis is performed for the time
period. When pre-Breakfast analysis cannot be performed because there are not at least two
meal markers during the Breakfast period, then the Fasting period is used for analysis in addition
to Breakfast time period.
•
Post meal analysis period is based on patient settings.
•
Pre-meal analysis period is fixed and it is the hour immediately prior to the meal marker.
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priority
number
1
2
3
pattern
heading
line 1
line 2
line 3
some
possible
causes
Data elements displayed
Priority number
The priority number corresponds to the priority of the pattern and its location on the
SG graph. Up to three patterns may be shown.
The pattern heading displays the SG pattern and corresponding time period. SG
patterns will be High, Low, Variable with Low, or Variable. Time periods are defined
by meal times, such as Breakfast, Lunch, and Dinner. For more information on time
periods, see Analysis Reports Settings on page 10.
Pattern heading
NOTE: Overnight time is the combination of Evening and Sleeping
time periods.
Line 1
For High SG and Low SG patterns, Line 1 displays the number of days out of the
number of evaluation days an excursion or SG variability was observed. The
evaluation days are different than study days. For example, fasting may only be seen
on two days out of the three days study.
For Variable SG and Variable SG with Low SG patterns, Line 1 displays the number of
days excursions occurred within the time range relevant to the pattern and sensor
glucose range (extreme low to low).
Line 2
For High SG and Low SG patterns, Line 2 displays the number of days excursions
occurred within the time range relevant to the pattern and sensor glucose range
(extreme low to low or high to extreme high).
For Variable SG and Variable SG with Low SG patterns, Line 2 displays the number of
days excursions occurred below the extreme low limit.
Line 3
For High SG and Low SG patterns, Line 3 displays the number of days excursions
occurred above or below an extreme low or extreme high and the SG range (extreme
low or extreme high).
For Variable SG and Variable SG with Low SG patterns, Line 3 displays the number of
days excursions occurred above the high limit.
Some possible causes
For a list of some possible causes, see Some possible causes on page 36.
Some possible causes
The icon table displays the icon images that correspond with possible causes for observed SG
patterns.
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36
Icon table
Icon
Icon name
Food
Exercise
Sleep
Medication
Basal insulin injection
Pre-meal insulin
Setting
Alcohol
Other
The tables in this section list the causes that will be shown with each SG pattern observed.
NOTE: The causes listed are not a complete list of all possible causes and some causes may
not apply. Healthcare professionals should use best judgment on other causes that might be
relevant.
Low SG – Overnight
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high?
Insulin to carbohydrate ratio not optimal in prior evening(s)?
Less food intake in prior evening(s)?
More exercise in prior evening(s)?
Alcohol consumed in prior evening(s)?
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High SG – Overnight
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injection in evening(s) too low?
Insulin to carbohydrate ratio not optimal in prior evening(s)?
High calorie or high fat foods in prior evening(s)?
Late evening snack?
Variable SG – Overnight
Inconsistent food intake day before?
Inconsistent exercise schedule day before?
Inconsistent sleep pattern?
Oral medication(s) day before missed or incorrectly timed?
Basal insulin injection missed?
Pre-meal insulin in prior evening(s) incorrectly timed or missed?
Variable SG with Low SG - Overnight
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high or missed?
Pre-meal insulin in prior evening(s) incorrectly timed or incorrect dose?
Inconsistent food intake day before?
Inconsistent exercise schedule day before?
Alcohol consumed in prior evening(s)?
Low SG - Pre-breakfast*
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injection in evening(s) too high?
Less food intake in prior evening(s)?
Breakfast delayed?
More exercise in prior evening(s)?
Alcohol consumed in prior evening(s)?
Low SG - Post-breakfast*
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high?
Pre-breakfast insulin too high?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Less food intake than usual?
Exercised around breakfast?
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Low SG - Breakfast
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injections too high?
Pre-breakfast insulin too high?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Delayed or less food intake than usual?
Exercised around breakfast?
High SG - Pre-breakfast*
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injection in evening(s) too low?
Rebound hyperglycemia after nocturnal hypoglycemia?
High calorie or high fat foods in prior evening(s)?
Late evening snack?
High SG - Post-breakfast*
Oral medication(s) missed, too low, or incorrectly timed?
Pre-breakfast insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
High calorie or high carbohydrate foods?
High SG - Breakfast
Oral medication(s) missed, too low, or incorrectly timed?
Pre-breakfast insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
High calorie or high carbohydrate foods?
Variable SG - Pre-breakfast*
Inconsistent food intake day before? Breakfast time not consistent?
Inconsistent exercise schedule day before?
Inconsistent sleep pattern?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Basal insulin injection missed?
Alcohol consumed in prior evening(s)?
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Variable SG with Low SG - Pre-breakfast*
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injection in evening(s) too high or missed?
Inconsistent food intake day before?
Breakfast time not consistent?
Inconsistent exercise schedule day before?
Alcohol consumed in prior evening(s)?
Variable SG - Post-breakfast*
Inconsistent food intake?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-breakfast insulin incorrectly timed, incorrect dose, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Variable SG with Low SG - Post-breakfast*
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high or missed?
Pre-breakfast insulin incorrectly timed or incorrect dose?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Inconsistent food intake?
Exercised around breakfast time?
Variable SG - Breakfast
Inconsistent food intake?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-breakfast insulin incorrectly timed, incorrect dose, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Variable SG with Low SG - Breakfast
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injection in evening(s) too high or missed?
Pre-breakfast insulin incorrectly timed, incorrect dose, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Inconsistent food intake?
Exercised around breakfast time?
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Low SG - Fasting
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high?
Less food intake in prior evening(s)?
Breakfast delayed?
More exercise in prior evening(s)?
Alcohol consumed in prior evening(s)?
High SG - Fasting
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injection in evening(s) too low?
Rebound hyperglycemia after nocturnal hypoglycemia?
High calorie or high fat foods in prior evening(s)?
Late evening snack?
Variable SG - Fasting
Inconsistent food intake day before? Breakfast time not consistent?
Inconsistent exercise schedule day before?
Inconsistent sleep pattern?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Basal insulin injection missed?
Alcohol consumed in prior evening(s)?
Variable SG with Low SG - Fasting
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injection in evening(s) too high or missed?
Inconsistent food intake day before?
Breakfast time not consistent?
Inconsistent exercise schedule day before?
Alcohol consumed in prior evening(s)?
Low SG - Pre-lunch*
Oral medication(s) too high or incorrectly timed?
Basal insulin injections in morning(s) too high?
Lunch delayed?
Exercised before lunch?
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41
Low SG - Post-lunch*
Oral medication(s) too high or incorrectly timed?
Basal insulin injections in morning(s) too high?
Pre-lunch insulin too high?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Less food intake than usual?
Exercised around lunch?
Low SG - Lunch
Oral medication(s) too high or incorrectly timed?
Basal insulin injections too high?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Less food intake than usual?
Lunch delayed?
Exercised around lunch?
High SG - Pre-lunch*
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injections too low?
Pre-lunch insulin incorrectly timed, too low, or missed?
High calorie or high carbohydrate in prior meal?
Previous meal delayed or snacking?
High SG - Post-lunch*
Oral medication(s) missed, too low, or incorrectly timed?
Pre-lunch insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
High calorie or high carbohydrate foods?
High SG - Lunch
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injections too low?
Pre-lunch insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
High calorie or high carbohydrate in prior/current meal?
Previous meal delayed or snacking?
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Variable SG - Pre-lunch*
Occasional snack between meals?
Inconsistent meal schedule or meal size?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-meal insulin for prior meal(s) incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Variable SG with Low SG - Pre-lunch*
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in morning(s) too high or missed?
Pre-meal insulin for prior meal(s) incorrectly timed, dosed, or missed?
Inconsistent meal/snack schedule or size?
Inconsistent exercise in morning(s)?
Variable SG - Post-lunch*
Inconsistent food intake?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-lunch insulin incorrectly calculated?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Variable SG with Low SG - Post-lunch*
Oral medication(s) too high or incorrectly timed?
Pre-lunch insulin incorrectly timed or incorrect dose?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Inconsistent food intake?
Exercised around lunch time?
Variable SG - Lunch
Occasional snack between meals?
Inconsistent meal schedule or meal size?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-meal insulin for prior meal(s) incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-meal insulin?
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Variable SG with Low SG - Lunch
Oral medication(s) too high or incorrectly timed in morning(s)?
Basal insulin injection in morning(s) too high or missed?
Pre-meal insulin for prior meal(s) incorrectly timed, dosed, or missed?
Inconsistent meal schedule or meal size?
Exercised around lunch time?
Low SG - Pre-dinner*
Oral medication(s) too high or incorrectly timed?
Basal insulin injections too high?
Dinner delayed?
Exercised before dinner?
Low SG - Post-dinner*
Oral medication(s) too high or incorrectly timed?
Basal insulin injections too high?
Pre-dinner insulin too high?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Less food intake than usual?
Exercised around dinner?
Low SG - Dinner
Oral medication(s) too high or incorrectly timed?
Basal insulin injections too high?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Less food intake than usual?
Dinner delayed?
Exercised around dinner?
High SG - Pre-dinner*
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injections too low?
Pre-dinner insulin incorrectly timed, too low, or missed?
High calorie or high carbohydrate in prior meal?
Previous meal delayed or snacking?
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High SG - Post-dinner*
Oral medication(s) missed, too low, or incorrectly timed?
Pre-dinner insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
High calorie or high carbohydrate foods?
High SG - Dinner
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injections too low?
Pre-dinner insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
High calorie or high carbohydrate in prior/current meal?
Previous meal delayed or snacking?
Variable SG - Pre-dinner*
Occasional snack between meals?
Inconsistent meal schedule or meal size?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-meal insulin for prior meal(s) incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Variable SG with Low SG - Pre-dinner*
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in morning(s) too high or missed?
Pre-meal insulin for prior meal(s) incorrectly timed, dosed, or missed?
Inconsistent meal/snack schedule or size?
Inconsistent exercise in morning(s)?
Variable SG - Post-dinner*
Inconsistent food intake?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-dinner insulin incorrectly calculated?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
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Variable SG with Low SG - Post-dinner*
Oral medication(s) too high or incorrectly timed?
Pre-dinner insulin incorrectly timed or incorrect dose?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Inconsistent food intake?
Exercised around dinner time?
Variable SG - Dinner
Occasional snack between meals?
Inconsistent meal schedule or meal size?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-meal insulin for prior meal(s) incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Variable SG with Low SG - Dinner
Oral medication(s) too high or incorrectly timed in morning(s)?
Basal insulin injection in morning(s) too high or missed?
Pre-dinner insulin incorrectly timed, incorrect dose, or missed?
Inconsistent meal schedule or meal size?
Exercised around dinner time?
*Patterns with sufficient meal markers.
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Sensor data graph
The Overlay graph displays information gathered from the study period.
a
b
c
overlay
graph
d
Item
Description
a
Priority number indicators for the patterns listed in the Observed patterns & some
possible causes section. The horizontal lines indicate the period of the observed
pattern (for example, Breakfast).
b
Average SG values are displayed for every 3 hour periods.
Solid colored lines trace daily SG values. The dotted line traces the Avg SG for the
study period. Open circles on the plot lines represent meal markers.
c
NOTE: Meal markers are plotted on the SG trace line for the day
they occur and may not be at the BG value recorded for that
marker.
d
Light green band represents the target range as defined by the High and Low
Glucose Target Range in Patient Report Settings.
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47
6
CareLink iPro software ongoing use
Key Notes:
•
Click the Resources hyperlink in CareLink iPro software to print the newest log sheets and
other forms.
•
Only administrative users can add, modify, and delete CareLink iPro software user
accounts. Always make sure more than one person has administrative privileges.
•
Any CareLink iPro software user can edit patient information when needed.
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48
User tasks
Printing more log sheets and other forms
Your original iPro2 system shipment may have included samples of Patient Log Sheets, Clinic
Equipment Logs, and other documents that your clinic wants to use regularly. You can easily
download and print more of these documents.
1
Click the Resources link at the bottom of the CareLink iPro software screen.
2
Find the document that you want and open it.
3
Select the print option in your browser.
Changing your password or other user information
As a CareLink iPro software user, you can change your own password, email address, and
other information in your user account.
1
Sign in to CareLink iPro software.
2
Click the My Info link. The My Info screen is displayed.
3
If you want to change your password, select the Change Password check box. The password
fields become active. Type your new password in the Password field, and re-type it in the
Re-enter Password field.
4
Modify the other information as needed.
5
Click the Save button. If you changed your password, use your new password the next time
you sign in.
Editing patient information
You may occasionally need to update patient information, such as the patient's name, therapy
type, or physician. Any user can update any patient's information for your clinic.
1
On the patient record screen, click the Edit patient information link.
2
Update the patient's information as needed.
3
Click the Save button. The changes have been saved, and any information that shows up
on reports will be updated the next time you generate reports for the patient.
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Moving a patient study
If you accidentally upload a study to the wrong patient record in CareLink iPro software, you
can move the study to the correct patient record.
Use the Clinic Equipment Log if needed, to help you find the dates when each patient wore
the iPro2 recorder.
1
Confirm that the patient whose study was uploaded incorrectly has been added to CareLink
iPro software. If the patient record does not exist yet, you need to create it now. For
details, see Opening the patient record on page 21.
2
After you have confirmed that the correct patient exists in the system, open the patient
record that contains the study that needs to be moved.
3
Find the study that you want to move in the list of studies for that patient.
4
If you see a message that the study is incomplete, enter the patient's BG meter readings by
uploading the meter or using the Logbook.
5
In the Other Options drop-down list, select Move this study.
6
Follow the on-screen instructions to find the correct patient and move the study to that
patient's record.
When the move is complete, the reports will be regenerated for the correct patient.
Modifying clinic information
You may periodically need to edit the identifying information of the clinic that was entered
when the clinic account was first created. Some of this information appears on patient reports,
so it is important to keep the clinic information accurate.
1
In the Clinic Settings tab, click Clinic Information. The clinic information is displayed.
If you do not see the Clinic Settings tab, click the Home tab. You should now see the Clinic
Settings tab.
2
Update the information as needed and click the Save button.
3
When you are finished, click Close clinic settings to return to the Patient List.
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Administrator tasks
If you are an administrative user, you will need to create, modify, or delete CareLink iPro software
user accounts for your clinic as needed. For details on creating user accounts, see Create user
accounts on page 8.
Modifying user accounts
If you have administrative privileges, you can modify a user account. For example, you may
need to change a user password, or grant or remove administrative privileges.
1
In the Clinic Settings tab, click Users. The existing user accounts are displayed.
2
Select the user account and click the Open user button. The user account information
appears.
3
If you want to edit the user account information, such as the password, enter the information
and click the Save button.
Deleting user accounts
If you have administrative privileges, you can delete a user account. You need to delete user
accounts for users who no longer should have access to CareLink iPro software for your clinic,
so that they can no longer access patient records.
1
In the Clinic Settings tab, click Users. The existing user accounts are displayed.
2
Select the user account and click the Open user button. The user account information
appears.
3
If you want to delete the user account, click the Delete User button.
4
In the confirmation screen, click Yes.
CareLink iPro Software User Guide
CareLink iPro software ongoing use
51
A
Troubleshooting
This appendix contains troubleshooting information for the CareLink iPro Therapy Management
Software for Diabetes. Please refer to these instructions before contacting your local
representative.
Troubleshooting reference
Problem
Possible causes
What to do
A common cause of a
partial study is sensor
pullout.
The reports only show a
partial study. Data ends
before study was supposed
to end.
If the sensor was not
pulled out, the iPro2
recorder battery may not
have had sufficient power
to complete the study.
CareLink iPro software
checks the battery and
displays a message during
the upload process to warn
you that there might be a
problem:
The iPro2 Recorder
battery is not charging
properly. Please refer to
the User Guide for
assistance.
Also, the Dock displays a
solid red warning light
when there may be a
problem with the iPro2
recorder battery.
•
If the sensor pulled out, make sure that the
sensor is fully inserted and properly taped to
the skin for future studies.
•
If you did not see an error message in CareLink
iPro software during the uploading process, it
could be that there are not enough BG meter
readings for calibration after a certain point in
the study.
Make sure that you have entered all of the
patient's BG meter readings into CareLink iPro
software. CareLink iPro software needs good BG
meter readings in order to calibrate sensor
data. Less than three BG meter readings per
day, or more than 12 hours between BG meter
readings, can result in data gaps.
•
If you saw a CareLink iPro software error
message, see the troubleshooting steps for that
error message in this section.
CareLink iPro Software User Guide
Troubleshooting
52
Troubleshooting reference
Problem
Possible causes
A common cause of data
gaps is partial sensor
pullout.
There are gaps in the
sensor data in the reports.
There can also be
calibration problems due
to an insufficient number
of BG meter readings,
readings that are more
than 12 hours apart, or
readings that are out of
the expected range.
What to do
Make sure that you have entered all of the patient's
BG meter readings into CareLink iPro software.
CareLink iPro software needs good BG meter
readings in order to calibrate and report sensor
data. Less than three per day can result in data
gaps.
Also check the sensor trace on reports to see if
there are BG meter readings not used for
calibration. Bad BG meter readings are identified as
calibration errors. These BG meter readings are not
used for calibration and cause the sensor plot to
stop. The sensor plot starts again at a good BG
meter reading. You can eliminate some data gaps
by excluding bad BG meter readings using the
Exclude feature in the Logbook.
Some sensor pullouts can be avoided by applying
an adhesive dressing over the iPro2 recorder and
sensor.
Always advise patients to test their blood glucose
at least four times a day.
I uploaded the wrong
meter for a patient. Can I
fix this?
In the Logbook screen, check the Exclude check
box to exclude all of the BG meter readings that
came from the wrong meter. The readings from the
wrong meter will still be in the Logbook, but they
will not affect sensor calibration or reports. If you
find the right meter or log sheets for the patient,
you can manually enter the BG meter readings from
the right meter.
Also, you can still upload the meter to the correct
patient study.
I uploaded the wrong
study for a patient. Can I
fix this?
Yes, you can move the entire study from the
incorrect patient record to the correct patient
record. For details, see Moving a patient study on
page 50.
CareLink iPro Software User Guide
Troubleshooting
53
CareLink iPro software messages
CareLink iPro software error messages
Problem
Possible causes
What to do
If the white Dock power light is on, then the USB
cable may not be securely connected. Make sure
that the cable is plugged in all the way to the Dock
and to the computer.
CareLink iPro software
displayed this message
during the upload process:
iPro2 Docking Station not
found. Please connect the
iPro2 Docking Station to
the computer.
A Dock is not connected to
the computer, it is not
securely connected, or it
has insufficient power from
the computer to operate.
If the white Dock power light is not on, try
connecting the Dock to a different USB port on the
computer. Wait for all three lights to flash, followed
by a solid white light. If the Dock is connected to
the computer but none of the lights turn on, there
may be other USB devices connected that are using
up power. Disconnect other devices. Do not
connect more than one Dock at a time to a
computer.
If you are using a USB hub, it may not be receiving
enough power for the Dock to operate. Try using a
powered hub, which has its own electrical plug that
connects to an electrical socket.
If your iPro2 recorder is connected, try
disconnecting and reconnecting the iPro2 recorder
to the Dock.
CareLink iPro software
displayed this message
during the upload process:
Device not found in iPro2
Docking Station. Please
connect iPro2 Recorder.
The iPro2 recorder is not in
the Dock, or it is not
properly connected. This
message may also appear if
the iPro2 recorder
connector pins are
damaged or corroded, or if
there is moisture in the
connector opening.
If the white Dock power light is on, but the three
lights do not flash when you connect the iPro2
recorder, the iPro2 recorder may be damaged.
Check the iPro2 recorder connector pins for
moisture, damage, or corrosion. For assistance in
locating the connector pins, see the iPro2 System
User Guide.
If the iPro2 recorder pins are damaged or corroded,
the iPro2 recorder cannot communicate with the
Dock or CareLink iPro software. Contact your local
representative. It may be time to replace the iPro2
recorder.
The Dock only works with iPro2 recorders. You may
be trying to upload the wrong device. The iPro2
recorder has an "i" on the front of it.
CareLink iPro software
displayed this message
during the upload process:
iPro2 Recorder is not
responding. Please
confirm the connected
device is an iPro2
Recorder and try again.
The red warning light on
the Dock is on.
!
If you are trying to upload an original iPro recorder,
you must use a ComLink and upload it into
Solutions™ Software for CGMS™ iPro Continuous
Glucose Recorder. If the device is a MiniLink™, it
cannot be used for an iPro2 CGM study.
If you are sure that the device is an iPro2 recorder,
it may not be properly connected. Try
disconnecting the iPro2 recorder from the Dock and
then reconnecting it.
If the problem continues, check the iPro2 recorder
connector pins for moisture, damage, or corrosion.
For assistance in locating the connector pins, see
the iPro2 System User Guide. If the pins are
damaged or corroded, contact your local
representative. It may be time to replace the iPro2
recorder.
If the iPro2 recorder connector pins are not
damaged, the iPro2 recorder may need to be reset.
For instructions, see the iPro2 System User Guide.
CareLink iPro Software User Guide
Troubleshooting
54
CareLink iPro software error messages
Problem
Possible causes
CareLink iPro software
displayed this message
during the upload process:
The iPro2 Recorder
battery is not charging
properly. Please refer to
the User Guide for
assistance.
The red warning light on
the Dock is on.
The iPro2 recorder battery
may be reaching the end
of its life. However, this
message may also appear if
the iPro2 recorder
connector pins are
damaged or corroded, or if
there is moisture in the
connector opening.
!
What to do
Disconnect the iPro2 recorder and reconnect it to
the Dock. Allow the iPro2 recorder to charge for 20
minutes. The green charging light may flash at first,
but if the red warning light turns on again, check
the iPro2 recorder connector pins for moisture,
damage, or corrosion. For assistance in locating the
connector pins, see the iPro2 System User Guide.
If the red warning light continues to turn on,
perform a reset as described in the iPro2 System
User Guide. Please note that if you saw this error
message in CareLink iPro software, the recent
patient data was successfully uploaded, but you
may wish to confirm this before performing the
reset. If the Dock displays a solid green charging
light, the reset was successful.
If the iPro2 recorder connector pins are damaged or
corroded, or the Dock still displays a red warning
light for the iPro2 recorder after the reset, contact
your local representative. It may be time to replace
the iPro2 recorder.
Disconnect the iPro2 recorder and reconnect it to
the Dock. Charge the iPro2 recorder for 20 minutes.
If the Dock displays a solid green charging light, the
reconnection was successful.
If the green charging light flashes at first, and then
the red warning light turns on, check the iPro2
recorder connector pins. For assistance in locating
the connector pins, see the iPro2 System User
Guide.
CareLink iPro software
displayed this message
during the upload process:
Possible damage to iPro2
Recorder circuitry. Please
refer to the User Guide
for assistance.
The red warning light on
the Dock is on.
There may be moisture,
damage, or corrosion in
the iPro2 recorder
connector opening, or the
iPro2 recorder may need to
be reset.
!
If you do not find any problems inside of the
connector opening, and the green charging light
never remains on without flashing when you
connect the iPro2 recorder to the Dock, perform a
reset as described in the iPro2 System User Guide,
and charge the iPro2 recorder for one hour. Please
note that if you saw this error message in CareLink
iPro software, the recent patient data was
successfully uploaded, but you may wish to confirm
this before performing the reset. If the Dock
displays a solid green charging light, the reset was
successful.
If the red warning light continues to turn on,
contact your local representative. It may be time to
replace the iPro2 recorder.
CareLink iPro software
displayed this message
during the upload process:
Transfer failed: An
unrecoverable data error
has been detected in the
device's data. Please refer
to the User Guide for
assistance.
CareLink iPro software
displayed this message
during the meter upload
process:
An unrecoverable data
error has been detected
in the device's data.
Please refer to the User
Guide for assistance.
The data on the iPro2
recorder cannot be
recovered. CareLink iPro
software cannot complete
the data upload. There may
be a problem with the
device.
Contact your local representative for assistance. You
may be instructed to reset the iPro2 recorder.
Please note that resetting the iPro2 recorder erases
all data from the iPro2 recorder.
This message is different
from the message above. It
appears when CareLink
iPro software cannot
complete the meter data
upload.
Enter the BG meter readings manually using the
Logbook screen in CareLink iPro software.
CareLink iPro Software User Guide
Troubleshooting
55
Glossary
Area Under the Curve (AUC) - Indicates the amount in high and low excursions as determined by
preset values. Excursion data indicates the frequency of highs or lows. AUC indicates the
magnitude of events by showing how far out of range and for how long.
BG - Blood Glucose
BG reading - Blood glucose measurement that is taken by a blood glucose meter.
Calibrate - Check, adjust, or set to a standard. Sensor data is calibrated using BG meter readings.
Docking station (Dock) - Device that performs two functions: uploading glucose sensor data from
an iPro2 recorder to CareLink iPro software; and charging the iPro2 recorder. The Dock can be
connected to a computer or to an electrical socket.
iPro2 digital recorder (iPro2 recorder) - Device that continuously records sensor glucose data
while connected to a glucose sensor. You can upload the data to CareLink iPro software by
connecting the iPro2 recorder to a Dock, and view the sensor data on reports.
Logbook - A screen in CareLink iPro software that lets you manually enter events such as BG meter
readings, meals, exercise, and medication taken, so that these events show up on reports. The
Logbook also displays BG meter readings, and possibly other events, that you upload from a
supported blood glucose meter into CareLink iPro software.
Mean Absolute Difference % (MAD%) - Represents the level of accuracy in calibration of the
sensor to BG meter readings. The lower this number, the greater the calibration accuracy. MAD
% is calculated by taking the difference between closely occurring pairs of sensor glucose and
BG meter readings, dividing by the BG meter reading, and then averaging across all pairs.
Mean Absolute Difference (MAD) - Represents the level of accuracy in calibration of the sensor to
BG meter readings. The lower this number, the greater the calibration accuracy. MAD is
calculated by taking the difference between closely occurring pairs of sensor glucose and BG
meter readings and then averaging across all pairs.
Meter - A medical device for determining the approximate concentration of glucose in the blood.
A small drop of blood is placed on a disposable test strip, which the meter reads and uses to
calculate the blood glucose level. The meter then displays the level in mmol/L or mg/dL.
Study - The period of time that a patient wears a glucose sensor and iPro2 recorder. This word also
refers to an upload of glucose sensor data from an iPro2 recorder into CareLink iPro software,
along with any meter upload and Logbook entries for that iPro2 recorder upload. Each study
has its own set of reports.
Upload - The process of transferring diabetes device data to the CareLink iPro software.
CareLink iPro Software User Guide
Glossary
56
Index
A
accessing
Logbook screen 23
accessing CareLink iPro 8
accessing patient records 21
activity, entering in Logbook 23
adding
CareLink iPro users 8
Logbook entries 23
administrative user
creating first 7
creating user accounts 8
deleting user accounts 51
modifying user accounts 51
tasks in CareLink iPro 51
Analysis reports
about 28
settings 10
area under the curve 30
assistance 5
AUC 30
B
Back button
Internet Explorer secure setting 16
Safari privacy setting 16
BG meter readings, excluding from
calibration 24
blood glucose meter
uploading data 21
blood glucose meter readings
entering in CareLink iPro 22
blood glucose meters
supported 2
browser
required settings 13
supported browsers 4
C
calibration, improving 24
CareLink iPro
about uploading data 20
adding Logbook entries 23
changing password or user information 49
Data Table report 32
deleting user accounts 51
editing Logbook entries 24
editing patient information 49
entering blood glucose data 23
excluding BG meter readings 24
exporting data 32
ongoing use, administrator tasks 51
ongoing use, user tasks 49
opening patient records 21
patient report settings 30
printing reports 27
removing Logbook entries 24
reports 26, 28
restoring default patient report settings 31
signing in 8
software setup 6
sorting Logbook entries 24
tips for successful reports 27
uploading meter data 21
viewing reports 27
CareLink iPro software
meters supported 2
clinic registration 7
clinic report settings 9
common tasks in CareLink iPro
administrator tasks 51
regular user tasks 49
computer system requirements 4
correcting Logbook entries 24
creating
CSV file 32
Data Table report 32
user accounts 8
CSV file export 32
CareLink iPro Software User Guide
Index
57
D
Daily Overlay report, about 28
Daily Summary report, about 28
daily use
common tasks in CareLink iPro 49
managing users in CareLink iPro 51
data
exporting to CSV 32
log sheets, entering 22
uploading blood glucose meter 21
Data Table report, generating 32
default report settings 9
deleting
user accounts 51
deleting Logbook entries 24
E
editing
CareLink iPro users 51
Logbook entries 24
enrolling clinic 7
entering log sheet data 22
equipment log
printing new copies 18
Excel data export 32
excluding BG meter readings 24
exercise, entering in Logbook 23
exporting data 32
F
FAQs 52
Firefox
SSL, enabling 15
upgrading 15
first time setup
software setup 6
frequently asked questions 52
G
general report settings 10
generating
CSV file 32
Data Table report 32
generating reports
tips for success 27
glucose units
system default setting 9
guidelines for successful reports 27
I
installation of software 11
Internet browser, required settings 13
Internet Explorer 14
back button 16
secure setting 16
enabling SSL 15
secure browser setting 16
upgrading 15
J
Java installation 11
JavaScript, enabling 14
L
log sheets
entering data 22
Logbook
adding entries 23
editing entries 24
entering data 22
excluding BG meter readings 24
opening 23
removing entries 24
sorting entries 24
logging in to CareLink iPro 8
M
Mac setup, meter uploads 16
meals, entering in Logbook 23
medication, entering in Logbook 23
meter
excluding meter readings 24
uploading data 21
meters
supported 2
modifying
clinic information 50
Logbook entries 24
patient report settings 30
user accounts 51
moving a patient study 50
O
office registration 7
opening
Logbook screen 23
patient record 21
operating system requirements 4
optimal accuracy criteria 28
P
password, CareLink iPro 49
patient information, editing 49
patient instructions sheet
printing new copies 18
CareLink iPro Software User Guide
Index
58
patient log sheet
printing new copies 18
patient records
opening 21
patient report settings 30
patient return visit 20
patient study
moving a patient study 50
previewing reports 27
printing reports 27
private browsing setting for Safari 16
R
registering clinic 7
removing
CareLink iPro users 51
Logbook entries 24
report settings
clinic 9
general 10
restoring default, patient settings 31
reports
about 26, 28
Analysis 28
Analysis Reports Settings 10
area under the curve (AUC) 30
clinic report settings 9
CSV file 32
Daily Overlay 28
Daily Summary 28
Data Table 32
General Report Settings 10
optimal accuracy 28
patient report settings 30
printing 27
restoring default patient report settings 31
tips for success 27
viewing 27
reports settings
Analysis 10
required browser settings 13
enabling JavaScript 14
SSL settings 14
resources, downloading and printing 18
restoring default patient report settings 31
setup
CareLink iPro software 6
clinic 7
computers for uploading 11
user accounts 8
signing in to CareLink iPro 8
software drivers 11
software installation 11
software requirements 4
sorting Logbook entries 24
spreadsheet data export 32
support, software requirements 4
supported blood glucose meters 2
system requirements, computer 4
T
target glucose range, setting system default 9
time display, setting system default 9
tips for successful reports 27
troubleshooting
about 52
CareLink iPro 54
Data Table report 32
troubleshooting reference 52
U
upgrading Firefox 15
upgrading Internet Explorer 15
uploading
meter data 21
supported meters 2
uploading data
about 20
user accounts
creating 8
deleting 51
modifying 51
V
viewing
Logbook entries 24
patient reports 27
S
Safari
secure browser setting 16
Secure browser setting for Internet
Explorer 16
Secure Sockets Layer (SSL)
required browser settings 14
setting clinic report settings 9
setting up computers for uploading 11
CareLink iPro Software User Guide
Index
59
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