2017 Alfa Romeo Giulia Generic Warranty
2017
17GENGA-026-AB
©2016 FCA US LLC. All Rights Reserved.
ALFA ROMEO is a registered trademark of
FCA Group Marketing S.p.A., used with permission.
WA R R A N T Y I N F O R M AT I O N
Second Edition
Printed in U.S.A.
GIULIA
Second Owner’s Name
IMPORTANT
Original Owner’s Name
This booklet contains FCA US LLC limited warranties. It should
be kept in your vehicle and presented to your Dealer if any warranty service is needed.
The warranty text begins on page 4 of this booklet.
Street Address
Street Address
City and State
Zip Code
City and State
Vehicle Identification Number
Warranty Start Date (In-Service Date)
Date of Second Purchase
Zip Code
Mileage at Purchase
Third Owner’s Name
Mileage at Delivery
Selling Dealer
Code
City
State
Street Address
City and State
Date of Third Purchase
Zip Code
Mileage at Purchase
Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
WARRANTY COVERAGE AT A GLANCE
WARRANTY COVERAGE AT A GLANCE
DESCRIPTION
1 Yr/
12,000
2 Yr/
24,000
3 Yr/
36,000
3 Yr/
50,000
3 Yr/
Unlimited
4 Yr/
50,000
5 Yr/
Unlimited
7 Yr/
70,000
8 Yr/
80,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
— All Panels
— Outer Panels
Federal Emission Warranty
Federal Emission Warranty - Specified Comp.
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TABLE OF CONTENTS
1. Your Legal Rights Under These Limited
Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. What’s Covered Under FCA US LLC’s
2.1 Basic Limited Warranty . . . . . . . .
2.2 Corrosion Warranty . . . . . . . . . . .
2.3 Restraint System Limited Warranty
(Vehicle sold and registered in the
State of Kansas only) . . . . . . . . .
Warranties . . 5
. . . . . . . . . .5
. . . . . . . . . .7
. . . . . . . . . .7
3. What’s Not Covered . . . . . . . . . . . . . .
3.1 Modifications Not Covered . . . . . .
3.2 Environmental Factors Not Covered
3.3 Maintenance Costs Not Covered . . .
3.4 Racing Not Covered . . . . . . . . . . .
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3.5 Certain Kinds of Corrosion Not Covered . . . . . . 9
3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . . . 10
3.7 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered . . . . . . . . . . . . . . . . . . . . . . . . 10
3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . 10
4. Other Terms of Your Warranties . . . . . . . . . . .
4.1 Exchanged Parts May Be Used in Warranty
Repairs . . . . . . . . . . . . . . . . . . . . . . . . .
4.2 Pre-Delivery Service . . . . . . . . . . . . . . . .
4.3 Production Changes . . . . . . . . . . . . . . . . .
. . . 11
. . . 11
. . . 11
. . . 11
5. Emission Warranties Required By Law . . . . . . . . . 12
5.1 Federal Emission Warranty . . . . . . . . . . . . . . . 12
5.2 Emission Performance Warranty . . . . . . . . . . . 13
TABLE OF CONTENTS
6. How to Get Warranty Service . . . . . . . . . . . . .
6.1 Where to Take Your Giulia . . . . . . . . . . . .
6.2 How To Get Roadside Assistance Service U.S. or Canada Only * . . . . . . . . . . . . . .
6.3 Emergency Warranty Repairs . . . . . . . . . .
6.4 Getting Service Under the Federal Emission
Performance Warranties . . . . . . . . . . . . . .
. . . 14
. . . 14
. . . 15
. . . 17
8. Optional Service Contract . . . . . . . . . . . . . . . . . . 22
9. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
9.1 General Information . . . . . . . . . . . . . . . . . . . 23
9.2 Where To Go For Maintenance . . . . . . . . . . . . 23
. . . 17
7. How to Deal with Warranty Problems . . . . . . . . . . 18
7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 18
7.2 Helpful Addresses and Telephone Numbers . . . . 21
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YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only
express warranties that FCA US LLC (“FCA US”)
makes for your vehicle. These warranties give you
specific legal rights. You may also have other rights
that vary from state to state. For example, you may
have some implied warranties, depending on the state
where your vehicle was sold or is registered.
These implied warranties are limited, to the extent
allowed by law, to the time periods covered by the
express written warranties contained in this booklet.
If you use your Giulia primarily for business or
commercial purposes, then these implied warranties do
not apply and FCA US completely disclaims them to the
extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your
Giulia is used for racing, even if the vehicles is equipped
for racing.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
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1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or consequential damages connected with your Giulia failure,
either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your Giulia;
• the cost of rental vehicles, gasoline, telephone, travel,
or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
2. What’s Covered Under FCA
US LLC’s Warranties
• items added or changed after your Giulia left the
manufacturing plant, such as accessories or protection
products, or items changed because of customization.
2.1 Basic Limited Warranty
Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
product. You can find the tire warranty statements in
your Owner’s Literature Package.
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the Giulia.
B. What’s Covered
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your Giulia when
it left the manufacturing plant that is defective in
material, workmanship or factory preparation. There is
no list of covered parts since the only exception is tires.
You pay nothing for these repairs covered by the Basic
Limited Warranty. These warranty repairs or adjustments
— including all parts and labor connected with them —
will be made by your authorized Alfa Romeo repair
facility at no charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate warranties offered
by their makers. They are not covered by the Basic
Limited Warranty:
• tires; or
D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your
vehicle to the nearest authorized Alfa Romeo repair
facility if your vehicle can’t be driven because a covered
part has failed. Roadside Assistance lasts for up to 4
years, with no mileage limit, calculated from the warranty start date. See Section 6.2 for information on how
to get Roadside Assistance service in the United States
and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
• the date you take delivery of the Giulia; or
• the date when the Giulia was first put into service —
for example, as a dealer “demo” or as a FCA US
company vehicle.
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WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
F. When It Ends
The Basic Limited Warranty lasts for 4 years from the
date it begins or for 50,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch discs or modular clutch assembly (as equipped);
• windshield and rear window; and
• wheel alignment and wheel balancing.
G. Registration and Operation Requirements
The Basic Limited Warranty covers your Giulia only if:
• it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or Canada; and
• it’s operated and maintained in the manner described
in your Owner’s Manual.
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H. If Your Giulia Leaves the United States (We
Include U.S. Possessions and Territories as
Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS GIULIA IF IT IS SOLD
IN OR REGISTERED IN COUNTRIES OTHER
THAN THE UNITED STATES.
This policy does not apply to a Giulia that has
received authorization for export from FCA US.
Dealers may not give authorization for export. You
should consult an authorized dealer to determine
Giulia’s warranty coverage if you have any questions.
This policy does not apply to a Giulia registered
to U.S. government officials or military personnel on
assignment outside of the United States.
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
2.2 Corrosion Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the Giulia.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any body sheet metal panels
that have been perforated by rust from the inside out. If
a hole occurs because of something other than corrosion,
this warranty does not apply. Cosmetic or surface corrosion — resulting, for example, from stone chips or
scratches in the paint — is not covered. For more details
on what isn’t covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
D. What’s Not Covered
Please note that while the standard Corrosion Limited
Warranty applies to defects in material and/or workmanship, it does not cover the vehicle’s matte finish appearance (if equipped).
Maintaining the matte finish appearance is solely the
responsibility of the vehicle owner as described in your
Owner’s Manual.
2.3 Restraint System Limited Warranty
(Vehicle sold and registered in the
State of Kansas only)
For a Giulia sold and registered in the State of Kansas,
seatbelts and related seatbelt components are warranted
against defects in workmanship and materials for
10 years, regardless of mileage. This warranty does not
cover replacement of seatbelts and related components
required as the result of collision.
• For sheet metal panels, the limit is 36 months, with no
mileage limit.
• For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walking
around the vehicle — the limits are 5 years or unlimited
miles on the odometer, whichever occurs first.
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WHAT’S NOT COVERED
3. What’s Not Covered
• applying rustproofing or other protection products;
3.1 Modifications Not Covered
• changing the Giulia configuration or dimensions, such
as converting the vehicle into a limousine; or
A. Some Modifications Don’t Void the
Warranties But Aren’t Covered
Certain changes that you might make to your Giulia do
not, by themselves, void the warranties described in this
booklet. Examples of some of these changes are:
• installing non-Alfa Romeo parts, components, or
equipment (such as a non-Alfa Romeo radio or speed
control); and
• using special non-Alfa Romeo materials or additives.
But your warranties don’t cover any part that was not
on your Giulia when it left the manufacturing plant or is
not certified for use on your vehicle. Nor do they cover
the costs of any repairs or adjustments that might be
caused or needed because of the installation or use of
non-Alfa Romeo parts, components, equipment, materials, or additives.
Performance or racing parts are considered to be
non-Alfa Romeo parts. Repairs or adjustments caused by
their use are not covered under your warranties.
Examples of the types of alterations not covered are:
• installing accessories — except for genuine Alfa
Romeo accessories installed by an authorized Alfa
Romeo repair facility;
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• using any refrigerant that Alfa Romeo has not approved.
B. Modifications That WILL Void Your
Warranties
These actions will void your warranties:
• disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing
technician follows the legal requirements for repairing
or replacing odometers; or
• attaching any device that disconnects the odometer
will also void your warranties.
3.2 Environmental Factors Not Covered
Your warranties don’t cover damage caused by environmental factors such as airborne fallout, bird droppings,
insect damage, chemicals, tree sap, salt, ocean spray,
acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, tornadoes, sandstorms, lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting
from anything impacting the Giulia. This includes cracks
and chips in glass, scratches and chips in painted
surfaces, or damage from collision.
WHAT’S NOT COVERED
3.3 Maintenance Costs Not Covered
Your warranties don’t cover the costs of repairing
damage caused by poor or improper maintenance. Nor
do they cover damage caused by the use of contaminated
fuels, or by the use of fuels, oils, lubricants, cleaners or
fluids other than those recommended in your Owner’s
Manual.
The warranties don’t cover the costs of your vehicle’s
normal or scheduled maintenance — the parts and
services that all vehicles routinely need. Some of these
parts and services, which your warranties don’t cover,
include:
• lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs, bulbs, or fuses
(unless those costs result from a covered repair);
• cleaning and polishing; and
• replacing worn wiper blades, worn brake pads and
linings, or clutch linings.
3.4 Racing Not Covered
Your warranties don’t cover the costs of repairing
damage or conditions caused by racing, nor do they
cover the repair of any defects that are found as the result
of participating in a racing event.
3.5 Certain Kinds of Corrosion Not
Covered
Your warranties don’t cover the following:
• corrosion caused by accident, damage, abuse, or
Giulia alteration;
• surface corrosion caused by such things as industrial
fallout, sand, salt, hail, ocean spray, and stones;
• corrosion caused by the extensive or abnormal transport of caustic materials like chemicals, acids, and
fertilizers; and
• corrosion of special bodies, body conversions, or
equipment that was not on your Giulia when it left the
manufacturing plant or was not supplied by FCA US.
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WHAT’S NOT COVERED
3.6 Other Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
• fire or accident;
A Giulia has no warranty coverage of any kind if:
• abuse or negligence;
• the Giulia is declared to be a total loss by an insurance
company;
• misuse — for example, driving over curbs or overloading;
• the Giulia is rebuilt after being declared to be a total
loss by an insurance company; or
• tampering with the emission systems, or with a part
that could affect the emission systems;
• the Giulia is issued a certificate of title indicating that
it is designated as “salvage,” “junk,” “rebuilt,”
“scrap,” or some similar word.
• use of used parts, even if they were originally supplied
by Alfa Romeo (however, authorized Alfa Romeo
remanufactured parts are covered);
• windshield or rear window damage from external
objects;
• any changes made to your vehicle that don’t comply
with FCA US; or
• using any fluid that doesn’t meet the minimum
recommendations in your Owner’s Manual.
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3.7 Total Loss, Salvage, Junk, or Scrap
Vehicles Not Covered
FCA US will deny warranty coverage without notice
if it learns that a Giulia is ineligible for coverage for any
of these reasons.
3.8 Restricted Warranty
Your warranties can also be restricted by FCA US. FCA
US may restrict the warranty on your Giulia if the
vehicle is not properly maintained, or if the vehicle is
abused or neglected, and the abuse or neglect interferes
with the proper functioning of the vehicle. If the warranty is restricted, coverage may be denied or subject to
approval by FCA US before covered repairs are
performed.
OTHER TERMS OF YOUR WARRANTIES
4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction, FCA US may
offer exchange service on some vehicle parts. This
service is intended to reduce the amount of time your
Giulia is not available for your use because of repairs.
Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part
involved.
All exchange parts that might be used meet FCA US
standards, and have the same warranties as new parts.
Examples of the kinds of parts that might be serviced
in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
To help control suspected ozone-depleting agents, the
EPA requires the capture, purification, and reuse of
automotive air-conditioning refrigerant gases. As a result, a repair to the sealed portion of your airconditioning system may involve the installation of
purified reclaimed refrigerant.
4.2 Pre-Delivery Service
A defect in or damage to the mechanical, electrical,
sheet-metal, paint, trim, and other components of your
vehicle may have occurred at the factory or while it was
being shipped to the dealer.
Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must inspect
each vehicle before delivery. They repair any defects or
damage detected before the Giulia is delivered to you.
4.3 Production Changes
Changes may be made in vehicles sold by FCA US and
its dealers at any time without incurring any obligation to
make the same or similar changes on vehicles previously
built or sold.
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules.
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EMISSION WARRANTIES REQUIRED BY LAW
5. Emission Warranties Required
By Law
• positive crankcase-ventilation (PCV) valve or orifice;
5.1 Federal Emission Warranty
• throttle body;
A. Parts Covered for 2 Years or 24,000 Miles
Federal law requires FCA US to warrant the following
emissions parts for 2 years or 24,000 miles, whichever
occurs first. FCA US covers all of these parts under the
Basic Limited Warranty for 4 years or 50,000 miles,
whichever occurs first.
• Air system controls;
• electronic fuel injection system, including injector;
• evaporative-emission canister and controls;
• exhaust manifold;
• exhaust gas recirculation valve and control system;
• exhaust pipes (between exhaust manifold and catalyst);
• fuel cap and tank assembly, pump, and fuel lines;
• ignition system;
• intake manifold;
• on-board diagnostic-system components;
• oxygen sensors;
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• secondary ignition wires;
• spark plugs;
• transmission-control module;
• vacuum hoses, clamps, and fittings, as well as tubing
used for these components;
• vacuum, temperature, altitude, speed, time-sensitive
valves, sensors, and switches used in these components and systems.
B. Parts Covered for 8 years or 80,000 miles
If your Giulia has one of the following parts, this Federal
Emission Warranty covers that part for a period of 8
years or 80,000 miles, whichever occurs first, calculated
from the start of the Basic Limited Warranty as set forth
in Section 2.1(E). The covered parts are:
• catalytic converter; and
• powertrain control module.
EMISSION WARRANTIES REQUIRED BY LAW
5.2 Emission Performance Warranty
This warranty supplements the federal warranty under
5.1. It lasts for 2 years or 24,000 miles on the odometer,
whichever occurs first. If your Giulia has one of the
following parts, catalytic converter and powertrain control module, this Federal Emission Warranty covers that
part for a period of 8 years or 80,000 miles, whichever
occurs first. These limits are counted from the time when
your Basic Limited Warranty begins under 2.1(E). The
Emission Performance Warranty covers the cost of
repairing or adjusting any components or parts that
might be needed for your vehicle to pass Federal
Emission Standards for a federally approved state or
local emissions test, but only if:
• your Giulia has failed a federally approved state or
local emissions test;
• your Giulia has been maintained and operated properly up until it fails such a test; and
• you face a real penalty — for example, a fine or the
loss of the use of your Giulia — because the vehicle
has failed the test.
Section 6.4 explains how to get service under this
warranty.
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HOW TO GET WARRANTY SERVICE
6. How to Get Warranty Service
6.1 Where to Take Your Giulia
A. In the United States (We Include U.S.
Possessions and Territories as Part of the
United States for Warranty Purposes):
Warranty service must be done by an authorized Alfa
Romeo repair facility. We strongly recommend that you
take your Giulia to your Selling Dealer. They know you
and your Giulia best, and are most concerned that you
get prompt and high quality service. If you move within
the United States, warranty service may be requested
from any authorized Alfa Romeo repair facility.
B. In Canada and Mexico:
If you are traveling temporarily in Canada or Mexico,
and your Giulia remains registered in the United States,
your FCA US warranty still applies. Service may be
requested at any authorized Alfa Romeo repair facility.
C. In a Foreign Country Outside of North
America:
If you are traveling temporarily outside of North
America, and your vehicle remains registered in the
United States:
• You should take your Giulia to an authorized Alfa
Romeo repair facility. They should give you the same
warranty service you receive in the United States.
• If the authorized Alfa Romeo repair facility charges
you for repairs which you feel should be covered
under your warranty, please get a detailed receipt for
the work done. Make sure that this receipt lists all
warranty repairs and parts that were involved. (This
receipt will be similar to the one used by the authorized Alfa Romeo repair facility who normally services your vehicle.)
• When your Giulia returns to the United States, contact
the Alfa Romeo Customer Assistance Center (section
7.2) for reimbursement consideration. You will normally need to provide a copy of the receipt, your
Giulia registration and any other relevant documents.
• Reimbursement will not be considered if the Giulia
does not return to the United States.
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HOW TO GET WARRANTY SERVICE
D. If You Move:
If you move to another country, be sure to contact the
Alfa Romeo Customer Assistance Center (section 7.2)
and the customs department of the destination country
before you move. Giulia importation rules vary considerably from country to country. You may be required to
present documentation of your move to FCA US in order
to continue your warranty coverage. You may also be
required to obtain documentation from FCA US in order
to register your Giulia in your new country.
E. Notice:
If your Giulia is registered outside of the United States,
and you have not followed the procedure set out above,
your vehicle will no longer be eligible for warranty
coverage of any kind. (Giulia vehicles registered to
United States government officials or military personnel
on assignment outside of the U.S. will continue to be
covered.)
6.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the Giulia. The Roadside
Assistance services lasts for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your Giulia requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing
due to a defect covered under the Basic Limited Warranty, dial toll-free 1-800-521-2779. Provide your name,
vehicle identification number, license plate number, and
your location, including the telephone number from
which you are calling. Briefly describe the nature of the
problem and answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
⬙unsafe situation⬙, please let us know. With your consent,
we will contact local police or safety authorities.
* Roadside assistance services provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in AK, CA,
HI, OR, WI, and WY, where services are provided by Cross
Country Motor Club of California, Inc., Medford, MA 02155.
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HOW TO GET WARRANTY SERVICE
C. Covered Services:
Flat Tire Service If you are inconvenienced by a flat
tire, we will dispatch a service provider to use your
Giulia’s TIREFIT KIT to seal small punctures up to 1/4⬙
in the tire tread or your vehicle’s temporary spare as
recommended in your Owner’s Manual. This is not a
permanent flat tire repair.
Out of Gas/Fuel Delivery Drivers can’t always count on
a gas station being nearby - especially when traveling
away from home. Just call 1-800-521-2779, and we will
dispatch a service provider to deliver a small amount of
fuel (maximum 2 gallons) to get you to a nearby station.
Battery Jump Assistance No time is a good time for a
dead battery, but with Roadside Assistance, you don’t have
to worry about being stranded. We will dispatch a service
provider to provide you with a battery jump anytime, day
or night.
Lockout Service Whether the keys are locked in your
Giulia or frozen locks are keeping you from getting on your
way, help is just a phone call away at 1-800-521-2779. This
service is limited to providing access to the vehicle’s
seating area. It does not cover the cost of replacement keys.
Towing Service Our towing service gives you peace of
mind and confidence. If your Giulia becomes disabled as
a result of a mechanical breakdown, Roadside Assistance
will dispatch towing service to transport your vehicle to
the closest authorized Alfa Romeo repair facility.
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D. If Unable to Contact Roadside Assistance:
If you are unable to contact Roadside Assistance and you
obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within 30 days of the
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. FCA US’s
determination relating to reimbursement are final. Correspondence should be mailed to:
FCA US Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
HOW TO GET WARRANTY SERVICE
6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized Alfa
Romeo repair facility, follow the reimbursement procedure in 6.1(C).
6.4 Getting Service Under the Federal
Emission Performance Warranties
A. What to Do
If your vehicle has failed an emissions test described in 5.2:
• Take it to an authorized Alfa Romeo repair facility as
soon as possible.
• Give the service representative the printout showing
that your Giulia failed the test.
• If possible, bring all service receipts, maintenance
logs, and records proving that your Giulia has been
properly maintained, since you may be required to
show them.
B. Further Steps You Can Take, and How to
Get More Information
If you think your authorized Alfa Romeo repair facility
has wrongly denied you emission-warranty coverage,
follow the steps described in 7.1. FCA US will reply to
you in writing within 30 days after receiving your
complaint (or within the time limit required by local or
state law). If the owner is not notified within 30 days that
a performance warranty claim is denied, the manufacturer must repair the vehicle free of charge.
If you want more information about getting service
under the Federal Emission Warranty or the Performance
Warranty, or if you want to report what you think is a
violation of these warranties, you can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460
17
HOW TO DEAL WITH WARRANTY PROBLEMS
7. How to Deal with Warranty
Problems
7.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or authorized Alfa Romeo repair facility
departments. That’s why you should always talk to your
authorized Alfa Romeo repair facility service manager or
dealer’s sales manager first. But if you’re not satisfied
with your dealer’s or authorized Alfa Romeo repair
facility response to your problem, FCA US recommends
that you do the following:
Step 1:
Discuss your problem with the owner or general manager
of the dealership or authorized Alfa Romeo repair
facility.
Step 2:
If your dealership or authorized Alfa Romeo repair
facility still can’t resolve the problem, contact the Alfa
Romeo Customer Assistance Center. You’ll find the
address in section 7.2.
18
B. What FCA US Will Do
Once you have followed the two steps described in
7.1(A), an FCA US representative at FCA US headquarters will review your situation. If it’s something that FCA
US can help you with, FCA US will provide your dealer
with all the information and assistance necessary to
resolve the problem. Even if FCA US can’t help you,
FCA US will acknowledge your contact and explain
FCA US’s position.
C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky, Minnesota and Montana ONLY:
(NOTE: This Process is not available for residents of
other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and you live
in Arkansas, Idaho, Kentucky, Minnesota or Montana
ONLY, you can contact the FCA US LLC Customer
Arbitration Process in your area.
HOW TO DEAL WITH WARRANTY PROBLEMS
You may obtain a brochure describing FCA US LLC’s
Customer Arbitration Process, including an application,
by calling 1-844-253-2872. This service is strictly voluntary, and you may submit your dispute directly to the
Customer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute settlement organization and may be contacted in writing at the
following address:
National Center for Dispute Settlement
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
FCA US LLC (“FCA US”) Limited Warranty or a FCA
US / Alfa Romeo Part Limited Warranty. The CAP does
not review disputes involving the sale of a new or used
vehicle, personal injury/property damage claims, disputes relating to design of the vehicle or part, or disputes
which are already the subject of litigation.
The CAP will need the following information from
you: 1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your Giulia, 3) A brief description of your unresolved
concern, 4) The identity of your servicing authorized
Alfa Romeo repair facility /selling dealer, 5) The date(s)
of repair(s) and mileage at the time, 6) Current mileage,
and 7) A description of the action you expect to resolve
your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request FCA US and the dealer to present their side of
the dispute. You will receive copies of their responses.
19
HOW TO DEAL WITH WARRANTY PROBLEMS
• While your dispute is pending NCDS or FCA US may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, FCA US
will ask you to sign a form that contains that settlement. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
• If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealership near you.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor FCA US need be present.
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or FCA US and the time by
which the action must be taken. The decision will be
binding on the dealer and FCA US but not on you
unless you accept the decision.
• If any action is required on the part of the servicing
authorized Alfa Romeo repair facility /selling dealer
or FCA US you will be contacted within ten (10) days
after the date by which the dealer or FCA US must act
to determine whether performance has been rendered.
20
• The entire dispute settlement process will normally
take no longer than 40 days.
• The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.
D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement
vehicle or a refund of the vehicle’s purchase price under
certain circumstances. These laws vary from state to
state. If your state law allows, FCA US requires that you
first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the Alfa Romeo
Customer Assistance Center at the address in 7.2.
HOW TO DEAL WITH WARRANTY PROBLEMS
7.2 Helpful Addresses and Telephone
Numbers
Here are the addresses and telephone numbers of the
Alfa Romeo Customer Assistance Center that can help
you wherever you happen to be. Contact the one that
covers your area:
• In the United States:
Alfa Romeo Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 1-844-253-2872
• In Canada:
FCA Canada Inc.
Customer Service
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone: (800) 465-2001
• In Mexico, contact the Customer Relations Office
for vehicles at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300
• In Puerto Rico and U.S. Virgin Islands:
Customer Service
Chrysler Group International Services LLC
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: (787) 782-5757
Fax: (787) 782-3345
21
OPTIONAL SERVICE CONTRACT
8. Optional Service Contract
Alfa Romeo Service and Care offers valuable protection
against repair costs when these warranties no longer
apply. They complement but don’t replace the warranty
coverages outlined in this booklet. A variety of plans are
available, covering various time-and-mileage periods
and various groups of the vehicle’s mechanical components. (Service contracts aren’t available if you live in a
U.S. possession or territory.)
22
Alfa Romeo service contracts are the ONLY vehicle
extended protection plans authorized, endorsed and
backed by Alfa Romeo to provide additional protection
beyond your vehicle’s warranty. Look for our Brand logo
and ask your dealer for details.
MAINTENANCE
9. Maintenance
9.1 General Information
It’s your responsibility to properly maintain and operate
your new vehicle. Follow the instructions contained in
the General and Scheduled Maintenance Service guidelines in your Owner’s Manual. Regular, scheduled maintenance is essential to trouble- free operation. If there is
a dispute between you and FCA US concerning the
maintenance of your vehicle, FCA US will require you to
provide proof that your Giulia was properly maintained.
For your convenience, FCA US has prepared a Maintenance Log which is included in your Owner’s Manual.
You should use this Maintenance Log to keep track of
scheduled maintenance, either by routinely having the
repairs entered in your Maintenance Log, or by keeping
receipts or other documentation of work you’ve had
done on your Giulia in your Maintenance Log.
9.2 Where To Go For Maintenance
FCA US recommends that you return to the dealer from
whom you bought your Giulia for all maintenance
service both during and after the warranty periods.
Although you can get warranty service from any dealer
who sells your particular make, returning to your selling
dealer will help ensure that all your service needs are met
and that you’re completely satisfied. Authorized Alfa
Romeo repair facility technicians are specifically trained
to proficiently perform maintenance and repair procedures on your Giulia.
Authorized Alfa Romeo repair facilities will help
ensure that all your service needs are met and that you’re
completely satisfied. FCA US strongly recommends you
use genuine Alfa Romeo parts to maintain your vehicle.
23
NOTES
24
Second Owner’s Name
IMPORTANT
Original Owner’s Name
This booklet contains FCA US LLC limited warranties. It should
be kept in your vehicle and presented to your Dealer if any warranty service is needed.
The warranty text begins on page 4 of this booklet.
Street Address
Street Address
City and State
Zip Code
City and State
Vehicle Identification Number
Warranty Start Date (In-Service Date)
Date of Second Purchase
Zip Code
Mileage at Purchase
Third Owner’s Name
Mileage at Delivery
Selling Dealer
Code
City
State
Street Address
City and State
Date of Third Purchase
Zip Code
Mileage at Purchase
Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
2017
17GENGA-026-AB
©2016 FCA US LLC. All Rights Reserved.
ALFA ROMEO is a registered trademark of
FCA Group Marketing S.p.A., used with permission.
WA R R A N T Y I N F O R M AT I O N
Second Edition
Printed in U.S.A.
GIULIA
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