With LG, It`s All Possible.
DIRECT SERVICE
DIRECT SERVICE
With LG, It’s All Possible.
Premium products deserve premium support.
As an LG customer, you deserve nothing
less than five-star service.
Our Direct Service Technicians have an
average of over 15 years experience repairing
appliances and electronics. We only use
genuine LG replacement parts to fix your
product, giving you that “out-of-the-box”
experience. We strive for excellence, and work
diligently to exceed your expectations.
Thank you for trusting LG Direct Service.
Thank you for
choosing LG
products and
services.
LG proudly offers some of the most innovative and reliable
products in the industry. Should a repair be necessary, turning to
the specialists at LG Direct Service is always a smart choice.
THE EXCELLENCE
YOU EXPECT FROM LG
Our Standards
Are High
LG Direct Service Technicians have an average of over 15 years experience
repairing appliances and electronics, and all our Service Technicians are trained
and certified by LG. Nobody knows LG products better than we do.
• We value our customers
•W
e treat your home with care
and respect
•W
e handle in-warranty and
out-of-warranty repairs
•W
e are ready to assist you
nationwide
THE EXCELLENCE
YOU EXPECT FROM LG
Out of
Warranty?
Call LG
Direct Service!
DIRECT SERVICE
Count on the skilled professionals of the LG Direct Service team, even when your LG
product warranty has expired. One call is all it takes to arrange an in-home visit at your
convenience. Every repair benefits from the use of only genuine LG replacement parts.
• Thorough knowledge of your
LG products
• Direct access to LG certified parts
• Prompt, friendly service
• Committed to extending your
enjoyment of your LG products
Call 800-243-0000 to Speak to an LG Direct Service
Representative or Visit LG.com/us/repairs.
DIRECT SERVICE
R E F R I G E R AT O R
Food Storage
Door and Seal Maintenance
• Allow hot food to cool prior to storing the items in the refrigerator.
• Do not block air vents with food or containers. Smooth circulation of
chilled air keeps temperatures even.
• Be sure to clean the gasket regularly or have it replaced by a service
center if it is worn. Leaks in the door seal will cause cooling inefficiency and
varying temperatures.
• Never overload the door or inner racks as it could prevent the doors
from sealing.
• Adjust refrigerator door height and leg height to ensure a proper seal. The
front of the refrigerator should be slightly higher than the back.
• Avoid putting moist food on top shelves as it can freeze when in
contact with the chilled air.
Cleaning Your Unit
• If you keep the refrigerator in a hot and humid place, avoid
opening the door frequently or storing a lot of vegetables as this
may cause increased condensation.
Setting Temperatures
• The actual inner temperature varies depending on the food status, so
when loading additional items in the refrigerator temperatures may
need to be adjusted.
• If dew gathers on the refrigerator door mullion at any point,
deactivate the Energy Saving mode until the issue resolves itself.
Water Filter
• It is important to replace the water filter in your LG Refrigerator
every 4 to 6 months to maintain optimal water quality. Visit
www.lg.com/us/shop-lg now to see discounts & promotions on genuine LG water filters.
• Clean both the refrigerator and freezer interior sections once a month to prevent odors.
• Wipe up spills immediately with a clean sponge or soft cloth moistened
with a mixture of mild detergent and warm water. Wipe dry.
• Do not use window sprays, abrasive cleaners, or flammable fluids as they
can damage the surfaces.
• Do not use cleaning waxes, concentrated detergents, or cleaners
containing petroleum on plastic parts.
• To remove odors, clean the inside of the refrigerator with a mixture of
2 tbsp baking soda and 1 qt warm water. To avoid scratches, be sure to
dissolve the baking soda completely in the warm water before using
the solution.
visit lg.com/us/repairs
• Schedule an Appointment
• Register Your Product
• Watch Videos & Tutorials
or call 800-243-0000
DISHWASHER
Loading the Dishwasher
Detergent Tips
• Remove solid, burnt food scraps from dishes prior to loading.
• Place deeper items at an angle to help water run off and to speed the
drying process. Note if any items are indicated as top-rack-only and load
accordingly.
• Only use the LG recommended amount of detergent for the
particular cycle, load size, and soil level of the dishes. Please refer to
your Owner’s Manual or www.lg.com for details.
• Only load ‘Dishwasher Safe’ items in your unit. Do not put decorative
metal or cast iron items in your dishwasher.
• Use only detergent intended for automatic dishwashers and never
use hand dishwashing detergent. Other detergents can cause the
unit to fill with suds during operation and reduce wash performance.
Cleaning Your Dishwasher
Hard Water Affects Washing Performance
• Be sure the spray arms’ water jet holes are clear of food particles.
• To remove hard water buildup on the walls and sides of the tub, do the
following:
• The best way to eliminate spots on your dishes and to get the best
performance out of your dishwasher is to install a water softener in
your home.
• If you already have one installed, or do not plan on installing one, try
using the “Extra Rinse” as part of the wash cycle to help reduce spots.
1
2
3
4
5
6
Remove dishes, silverware, and silverware holder from dishwasher.
Put 14-17 oz of white vinegar into a measuring cup and place it in the
lower rack.
Run a “Normal” cycle and select “Extra Rinse” and “Sanitary”.
Do not use detergent during any point of this process.
Let the dishwasher complete the entire cycle.
Repeat this process as needed.
Prevent Spots with Rinse Aid
• Using rinse aid products is recommended to prevent spots on
dishes left by water droplets. On some models, an indicator light will
show you that your rinse aid level is low.
visit lg.com/us/repairs
• The Rinse Aid Dial allows you to adjust the amount of rinse aid
dispensed during the cycle. Adjust as needed to optimize drying
performance.
• Register Your Product
• Schedule an Appointment
• Watch Videos & Tutorials
or call 800-243-0000
RANGE
Cookware
Cleaning Your Unit
• Use only specified “oven-safe” bakeware or “cooktop-safe” pots and
pans on your range.
• Use the proper pan sizes for the surface heating element. The use
of undersized pans will expose a portion of the heating element,
which will both decrease cooking efficiency and could lead to a burn
injury risk.
• Cookware with rough bottoms can scratch the cooktop surface.
Do not use cookware with accumulated dirt on the bottom.
Foil Facts
• Do not use foil or flimsy metal containers on the cooktop. Foil
may melt onto the glass and damage the range.
• Do not cover any portion of your oven with aluminum foil as the foil
might melt onto the oven surface, potentially damaging the range.
Covering the grid with foil will also cause poor baking performance.
Elements Cycling
Cooktop
• Clean your cooktop after each use to prevent food buildup and
potential damage.
• Use only ceramic cooktop cleaner on the glass cooktop. Do not use
abrasive pads, powders, bleach, ammonia or other cleansers not
specifically recommended for use on glass/ceramic.
Oven
• Do not use oven cleaners or an oven liner of any kind.
• Your oven has a Self Clean cycle which uses above-normal cooking
temperatures to clean the interior. Remove all cookware along with
the oven racks, broiler pan and grid before running this cycle. After
the cycle has completed, use a warm, wet cloth to wipe up any
remaining debris.
• Please read the full instructions in your Owner’s Manual before running
the Self Clean cycle, following the proper steps to ensure safety and
prevent any damage to the range.
• To maintain the proper heat setting, the element automatically
cycles on and off, therefore at times the surface units might not
glow. This is normal.
visit lg.com/us/repairs
• Schedule an Appointment
• Register Your Product
• Watch Videos & Tutorials
or call 800-243-0000
WASHER
Choosing the Right Detergent
FRONT LOAD: Preventing Suds Buildup and Bacterial Growth
• If your washer is labeled , be sure to use High Efficiency
detergent ONLY, as regular detergent may cause excessive sudsing
and poor performance.
• At the end of each washing day, wipe the gasket around the drum to
remove excess moisture and prevent bacterial growth.
• Never use more detergent than the detergent manufacturer
recommends, as this can cause leaking from the safety air vent on
the back of the washer.
• Clean the drain filter once or twice per month: Pull out the manual
drain hose and drain the water into a container, then remove the drain
filter and rinse with warm water.
Cleaning the Detergent Compartment
Running the Cleaning Cycle
• Thoroughly clean the detergent compartment every six months.
• Be sure to also remove the attachments and clean the siphoning
pieces to remove any buildup. More frequent cleaning may be
necessary, so inspect often.
• If the washer has a Tub Clean option, simply select it, add tub cleaner
(recommended) or bleach and push Start. If the washer does not have
this option, run the sanitary cycle or permanent press cycle using the
highest temperature and the highest speed settings.
Preventing Vibration by Leveling the Washer Feet
• Use a level to ensure that all four feet are resting firmly on the floor.
If the washer is not level, you can adjust it by loosening the locknut
on each foot and then turning each foot either clockwise to extend
or counterclockwise to shorten. After confirming that the washer is
level, tighten each locknut again.
visit lg.com/us/repairs
• Schedule an Appointment
• Register Your Product
• Watch Videos & Tutorials
or call 800-243-0000
DRYER
Load Size
Exhaust Duct Maintenance
• Take care not to exceed your dryer’s recommended load size. If the
load is too large, you might need to divide it into two or more smaller
loads for proper performance and fabric care.
• Overloading your dryer can lead to longer drying times which can
damage fabrics. Remember that damp clothes will expand as they
dry, so leave sufficient room.
• The Sensor Dry system detects and compares moisture levels in the
dryer to adjust drying times as needed. Under-loading may cause
long drying times or automatic shut off of the unit. If the load
consists of one or two items, try using a Manual Dry cycle for
better performance.
• To reduce lint buildup and moisture condensation, follow these
guidelines:
1 The exhaust duct length should be as short as possible, with the fewest
possible elbow joints.
2 Use duct tape on all duct joints.
3 Insulate ductwork that runs through unheated areas in order to reduce
condensation.
• Your unit may have the Flow Sense System, which alerts you to any
blockage in the ductwork. Clear blockage if this occurs.
Timed Drying & Extended Drying
Dryer Sheets & Lint Filters
• Overdrying a load of laundry can lead to wrinkled or even damaged
clothes. Consider a shorter drying time and remove items while they
are still slightly moist.
• Dryer sheet material can catch on the sensor near the lint filter,
causing an inaccurate dryness reading. Remove any material if
detected.
• Tumbling the load upon completion of the drying cycle can also reduce
wrinkling. For extended tumbling time, select the Wrinkle Care
option to add up to three hours of tumbling.
• Lift out the lint filter and remove lint before each drying load. This
will help to ensure the most efficient drying performance and reduce
drying times.
• Your dryer has two cycle periods: a heated dry and a cooling period.
If the Sensor Dry system detects high moisture levels, the heated dry
might continue for up to ten additional minutes. This is normal.
Temperature Setting
• Your unit can be operated using the Sensor Dry system (default) or
Manual Dry. If you use Manual Dry, the ideal temperature will vary
depending upon many factors such as the size of the load, the type
of fabric and so on. Be sure to follow the manufacturers’ care
instructions for your clothing, linens, etc.
visit lg.com/us/repairs
• Schedule an Appointment
• Register Your Product
• Watch Videos & Tutorials
or call 800-243-0000
TELEVISION
Basic Safety Guidelines
Cleaning and Moving
• Do not use near water and do not wipe with a wet cloth. Only use a dry cloth to clean.
• When cleaning, unplug the power cord and scrub gently with a soft dry
cloth to prevent scratching.
• Do not block any of your TV’s ventilation openings or install your
TV near heat sources like radiators or stoves.
• Do not clean with chemicals such as alcohol, thinner or benzene.
• Do not install in confined spaces like a bookcase.
• Be sure to turn off, unplug and remove all cables before moving your
TV. Do not press On or stress the front panel when lifting the unit.
• Unplug your TV during lightning storms or when unused for long
periods of time. Keep the unit away from direct sunlight.
• To keep dust off: Wet a soft cloth with mixture of lukewarm water and
a little fabric softener or dish washing detergent. Wring dry and then
use to wipe the screen.
Software Updates
• There may be times when software updates are made available for
your TV. These updates could be used to add features or to
enhance the television’s performance.
• If your TV has a wired or wireless connection to your home network,
it is possible to perform these updates on your TV with a few simple
steps via on-screen instructions.
• If you are unable to make a connection to your home network,
please access our online support website to search for the most
recent software version available (www.lg.com/us/support).
1 Enter your TV Model Number.
2 Click “Software Update” tab on the Product Support page.
3 Download the instructions for manually updating the TV.
4 Load software update onto a USB drive, connect to your TV and
follow on-screen instructions.
Pixels and Image Burn
• Avoid touching the screen or holding your finger against it for long
periods of time. Doing so may cause temporary distortion or colored
spots.
• Your TV has up to six million high resolution pixels. In very rare
cases, you could see deactivated pixels appearing as fine dots on the screen. This does not affect performance.
• When a still image is displayed for an extended period, or if you
have your TV set to the 4:3 aspect ratio, this image can become
permanently imprinted on the screen. To prevent this, avoid displaying
such an image for longer than 1 hour.
visit lg.com/us/repairs
• Schedule an Appointment
• Register Your Product
• Watch Videos & Tutorials
or call 800-243-0000
S H O P LG ACC E S S O R I E S A N D PA R TS
Accessory and Part Shopping Made Easy
Now the accessories you want for your LG television, mobile phone, appliances and more are just a few clicks away.
Visit at www.lg.com/us/shop-lg
Mobile
You have the LG phone. Now, are you looking for a high-quality headset or
a stylish, functional case to go with it? Perhaps a dock or mount, or perhaps
even a pocket-sized photo printer? You’re looking in the right place.
Home Entertainment
Your home theater experience gets even better when you connect a wireless
adapter, switch to a step-up remote control, plug in a Skype HD Video Camera
or pick up a few extra pairs of 3D Glasses to share the excitement.
Home Appliances
Do you need a new lint screen for your LG dryer? Time to replace the water filter
in your LG refrigerator? Find all of this and much more in the LG Brand Shop.
LG PREMIUM CARE PLAN
Protect your investment with
the LG Premium Care Plan.
LG Premium Care provides a fast, reliable solution
to get your products back up and running quickly. If
your product should ever fail, repairs can be costly.
With up to three years of protection available,
LG Premium Care can help you be prepared and
manage the unexpected expenses related to
repairs or replacements.
*LG Premium Care plans are offered and sold by Service Net Retail Solutions LLC, PO Box 928,
Jeffersonville, IN 47131. Limitations and exclusions apply. For complete terms and conditions go
to lg.yourserviceplan.com/presentationlayer/TermsAndConditions.aspx. LG is not affiliated with
Service Net Warranty, LLC, Service Net Retail Solutions, LLC or any of their affiliates.
WHAT’S COVERED?*
• 100% covered parts and labor
• Product repair or replacement
• No-Lemon guarantee
• Coverage begins upon expiration
of the original manufacturer’s warranty
Call now to get
the best price
866-525-2450
LG PREMIUM CARE PLAN
Cost of a Plan is Usually Less Expensive Than a Single Repair
Costs vs. Repair with a 1 Year Plan**
Appliance
1 Year Plan
Avg Repair Cost
DISHWASHER
$59.00
$275
REFRIGERATOR
$89.00
$450
WASHER
$86.90
$325
DRYER
$42.90
$325
RANGE
$52.80
$350
LCD TV
$54.90
$350
PLASMA TV
$125.40
$425
*LG Premium Care plans are offered and sold by Service Net Retail Solutions LLC, PO Box 928, Jeffersonville, IN 47131. Limitations and exclusions apply. For complete terms and conditions go to
lg.yourserviceplan.com/presentationlayer/TermsAndConditions.aspx. LG is not affiliated with Service Net Warranty, LLC, Service Net Retail Solutions, LLC or any of their affiliates.
**Actual repair costs may vary. Actual plan prices are dependent upon the product purchase price. Plan costs quoted were for Dryer, Washer & Dishwasher purchases between $501-$750, for
Range, LCD TV and Plasma TV purchases between $751-$1,000 and for Refrigerator purchases between $1,001-$1,500. Plan prices are subject to change at any time and are not guaranteed.
DIRECT SERVICE
D
Act now and protect your products with an LG Premium Care Plan
To view all available plans:
• Visit www.lg.yourserviceplan.com
• Scan this code with your mobile phone
• Call 866-525-2450
P R O D U C T I N F O R M AT I O N
Product
Model
Serial No
Date of Purchase
Purchase Price
Purchased From
Warranty Expiration
Product
Model
Serial No
Date of Purchase
Purchase Price
Purchased From
Warranty Expiration
Product
Model
Serial No
Date of Purchase
Purchase Price
Purchased From
Warranty Expiration
Product
Model
Serial No
Date of Purchase
Purchase Price
Purchased From
Warranty Expiration
R E PA I R LO G
Date
Repair #
Model #
Description
Technician Remarks
Technician Name
Appointment
Date
Repair #
Model #
Description
Technician Remarks
Technician Name
Appointment
R E PA I R LO G
Date
Repair #
Model #
Description
Technician Remarks
Technician Name
Appointment
Date
Repair #
Model #
Description
Technician Remarks
Technician Name
Appointment
MAINTENANCE LOG
Date
Product
Description
Date
Product
Description
Date
Product
Description
MAINTENANCE LOG
Date
Product
Description
Date
Product
Description
Date
Product
Description
CE
DIRECT SERVICE
LG Customer Service:
1-800-243-0000
Or Visit: LG.com
P.O. Box 240007
201 James Record Road
Huntsville, AL 35813-6407
Copyright 2015 LG Electronics Alabama, Inc. All rights reserved. “LG Life’s Good” is a registered trademark of LG Corp.
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