Installation and Operation Manual Winchester Multi

Installation and Operation Manual Winchester Multi
Installation and Operation Manual
Multi Fuel Stove
Tested to EN 13240
A “Declaration of Completion” Certificate must be obtained for the installation and retained by
the end user. Failure to comply with these requirements may void the warranty.
Winchester M/F 1
Thank You
May we take this opportunity to thank you for choosing a Winchester, cast iron
Multi-fuel stove. Please take time to read this manual and follow the guidelines on
how to install and operate your new stove, as we feel sure it will enable you to use it
to its best advantage for many years.
The term multi-fuel refers to the fact that the appliance is capable of burning both
wood and coal. Both of these fuels have very different requirements if they are to
burn correctly. The air controls on the appliance allow the chosen fuel to burn
efficiently. On an open fire, the necessary conditions to allow both wood and coal to
burn is done so at the expense of efficiency, sending more than 80% of the heat
produced straight up into the chimney. The efficiency figures for our M/F stoves are
much higher as there is far greater control over the combustion air entering and
leaving the appliance.
See the sections on “Burning Wood” and “Burning Coal” for more details. After
reading this document, if there is anything you are unsure about, please contact your
dealer or our Technical Support Department on 01743 461444.
Health and safety precautions
Special care must be taken when installing the stove such that the requirements of
the Health and Safety at Work Act are met.
Adequate facilities must be available for loading, unloading and site handling.
Fire Cement
Some types of fire cement are caustic and should not be allowed to come into
contact with the skin. In case of contact wash immediately with plenty of water.
This stove contains no asbestos. If there is a possibility of disturbing any asbestos in
the course of installation then please seek specialist guidance and use appropriate
protective equipment.
Metal Parts
When installing or servicing this stove care should be taken to avoid the possibility of
personal injury.
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These instructions cover the basic principles to ensure the satisfactory installation of
the stove, although detail may need slight modification to suit particular local site
conditions. In all cases the installation must comply with current Building
Regulations, Local Authority Byelaws and other specifications or regulations as they
affect the installation of the stove.
It should be noted that the Building Regulations requirements may be met by
adopting the relevant recommendations given in British Standards BS 8303, BS 6461
and BS 7566 as an alternative means to achieve an equivalent level of performance
to that obtained following the guidance given in Approved Document J.
We recommend that you seek the services of an installer who is conversant with
stove installations and Building Regulations. It is most likely that the shop where
you purchased the stove will be able to help in this respect. It is our general policy to
supply specialist Fireplace shops. These shops can offer an after sales service and
will be able to offer advice when necessary.
Please note that it is a legal requirement under England and Wales
Building Regulations that the installation of the stove is either carried out
under Local Authority Building Control approval or is installed by a
Competent Person registered with a Government approved Competent
Persons Scheme. HETAS Ltd operate such a Scheme and a listing of their
Registered Competent Persons can be found on their website at
Stove Performance
In the UK the stove has been approved by HETAS Ltd as an intermittent operating
appliance for burning manufactured or naturally occurring smokeless fuels and wood
logs only. It should be noted that it is an offence to burn wood logs in this stove if it
is installed within a Smoke Control Area in the UK.
The nominal heat outputs for the stove are as follows:
Heat Output
8.7 kW Smokeless fuels
8.5 kW wood logs
Additional Air
A permanent air entry opening or openings with a total free
area of at least 550mm2 per Kw of appliance rated output
above 5Kw. If a flue draught stabiliser is used, extra
ventilation will be required.
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Your stove must be installed on a solid, level non-combustible hearth and with a gap
of at least 600mm from any combustible material such as beams or skirting. The
hearth protrusion in front of the stove to carpets or wooden floors must be at least
300mm. As it is possible, that on opening the door of the stove for fuel to fall out, a
fender must be fitted if the hearth is flush with the carpet. These are just a few
hearth specifications. Please refer to Building Regulations Approved Document J
(Hearths) for more specific details.
The appliance should be sited in a properly constructed brick fireplace or recess
allowing a gap of 100mm all round, at the rear and both sides. The fireplace walls
must be made of solid non combustible material and at least 75mm thick. It is
possible to reduce the all round clearance to 75mm but this will reduce the ability of
the appliance to heat the room and could lead to over firing of the stove and
structural damage to the surround. If this reduced air gap is unavoidable it will be
necessary to increase the thickness of the surrounding wall to 200mm. If the air gap
around the appliance is reduced to 75mm, then increase the gap above to 375mm to
allow the air to move into the room. The hearth should be level and the appliance
fitted at right angles to it. Fireplace walls need to be at least 1.2m above the hearth
and at least 300mm above the appliance. The hearth has to be able to support the
weight of the appliance and any flue bearing down upon it. The clearance distances
to combustible material beneath, surrounding or upon the hearth and walls adjacent
to the hearth should comply with the guidance on the separation of combustible
material given in Building Regulations Approved Document J and also in these stove
This appliance must not be fitted into a chimney serving another heating appliance.
It is most important that there is no obstruction in the flue or chimney. Please ensure
that any existing chimney is clear of obstruction and swept clean immediately before
installation of the stove. If the chimney has been used for an open fire it is
recommended that it be swept for a second time having been used for a month
following installation. As a closed appliance operates at a higher flue temperature, it
is possible for deposits that were previously adhered, to be dislodged, with the
consequent risk of flue blockage.
A flue draught of minimum 1.5mm (14.71 Pascal’s) to a maximum 2.5mm (24.52
Pascal’s) water gauge is required for satisfactory appliance performance. A properly
built masonry or factory constructed chimney, preferably with a height of 5 metres or
more, should ensure a consistent draught (draw) under a variety of weather
conditions. The flue draught should be checked under fire at high output and if it
exceeds the recommended maximum, a draught stabiliser must be fitted so that the
rate of burning can be controlled, and to prevent over firing (see 5 below). If you
have any doubts about the suitability of your chimney, consult your local
The outlet from the chimney should be above the roof of the building in accordance
with the provisions of Building Regulations Approved Document J.
If installation is into an existing chimney then it must be sound and have no cracks
or other faults which might allow fumes into the house. Older properties, especially,
may have chimney faults or the cross section may be too large i.e. more than 230
mm x 230 mm. Remedial action should be taken, if required, seeking expert advice,
if necessary. If it is found necessary to line the chimney then a flue liner suitable for
solid fuel must be used in accordance with Building Regulations Approved Document
Winchester M/F 4
If there is no existing chimney then either a prefabricated block chimney in
accordance with Building Regulations Approved Document J or a twin walled
insulated stainless steel flue to BS 4543 can be used. These chimneys must be fitted
in accordance with the manufacturer’s instructions and Building Regulations.
The liner diameter must not be less than 6”. If the draw on the chimney is excessive,
a flue draught stabiliser will help to slow this down. An excessive draw may cause
over firing and thus cause the internal components of the stove to wear out quicker..
Any bend in the chimney or connecting fluepipe should not exceed 45°. 90° bends
should not be used. Adequate provision e.g. easily accessible soot door or doors
must be provided for sweeping the chimney and connecting fluepipe.
Connection to Chimney Flue
A single wall metal fluepipe is suitable for connecting the stove to the chimney but is
not suitable for using for the complete chimney. It is important that the connection
between the stove spigot and the flue pipe is effectively sealed with glass fibre rope
and/or cement to prevent harmful gases leaking into the room. The diameter of the
flue spigot (pre fibre roped) provided with the stove is 5” (125mm) and can be fitted
to the rear or the top of the stove and must be tightly fitted to the opening. Air must
not be drawn in at this point as it will affect the stoves performance. The stove may
be fitted with a 6” (150 mm) flue. This requires an adapter to be connected to the
spigot. Your installer can supply this. If you obtain this independently, make sure the
adapter is compatible with the flue pipe as not all manufacturers pipes are cross
compatible. A 5” (125mm) flue pipe is sufficient if you are only burning smokeless or
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low volatiles fuel but attention must be paid to any build up of deposits in the flue
and regular cleaning undertaken. Fuels such a bituminous coal, untreated wood or
compressed paper are not smokeless or low volatiles fuel.
To get the best transfer of heat from the stove into the room there are two factors to
consider when installing into a fireplace recess.
Firstly, the flue pipe from the stove must pass through either a top or back
‘register plate’. A top register plate is the term used for a flat plate which is
installed inside the chimney (usually out of sight) to prevent heat in the room
being drawn up the chimney to waste when using the top or rear flue outlet. A
back register plate is the term used for a flat plate which is installed over the
opening of the fireplace recess when using the rear flue outlet. This register plate
must be made of a non-combustible material such as steel, asbestolux, or
masterboard. It is advisable to seal this register plate to the walls of the chimney
and also around the flue pipe. Provision of a trap door in this closure plate, or a
soot door in the flue for access to clean the chimney from time to time, is
recommended. When using the rear outlet it is advisable to infill the chimney
space underneath the outlet level to prevent debris falling into the void and being
Secondly, the more forward the stove can be sited on the hearth, the more heat
will be radiated into the room. To achieve this, the back flue outlet is favoured
but remember the 600mm clearance distance from combustible materials and the
300mm distance to the front of the hearth.
Combustion Air Supply
In order for the stove to perform efficiently and safely there should be an adequate
air supply into the room in which the stove is installed to provide combustion air.
This is particularly necessary in modern houses where drafts have been almost
eliminated by double glazing etc.
There must not be an extractor fan fitted in the same room as the stove as this can
cause the stove to emit fumes into the room. It is necessary to install a wall vent to
provide the necessary combustion air and to prevent the depletion of oxygen in the
The minimum requirement for this stove is a vent giving a total area of 1925 square
millimetres. It is not permissible to ventilate into a room with another burning
appliance. If there is a forced ventilation system in the building check that the
operation of this does not cause fumes from the appliance to enter the building
rather than exit up the flue.
The stove has four legs that are attached by bolts. These should be fitted. The
main loading door and ash door are secured by hinge pins and will lift off. Inside
there are two side fire bricks (pictured below) have a slot down one side to
locate onto the rear firebrick. The rear firebrick (pictured below) supports the
side firebricks. The protrusion sits towards the front of the fire. An opening and
closing grate is supported by ledges and the grate control lever is located into a
hole in the separate circular portion of the grate. A separate top baffle plate
(pictured below) is supported by the left, right and rear firebricks. There is also a
fuel retaining disk that locates onto the supporting plate in the stove.
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Firebrick Components
Firebrick Layout
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Ensure loose parts are fitted in accordance with the instructions for “Assembly” given
On completion of the installation allow a suitable period of time for any fire cement
and mortar to dry out, when a small fire may be lit and checked to ensure the smoke
and fumes are taken from the stove up the chimney and emitted safely to
atmosphere. Do not run at full output for at least 24 hours.
On completion of the installation and commissioning ensure that this installation and
operation manual for the stove is left with the customer. Ensure to advise the
customer on the correct use of the appliance with the fuels likely to be used on the
stove and warn them to use only the recommended fuels for the stove.
Advise the user what to do should smoke or fumes be emitted from the stove. The
customer should be warned to use a fireguard to BS 6539 in the presence of
children, aged and/or infirm persons. Advise the user not to fit an extract fan in the
same room as the stove as this can cause the stove to emit fumes into the room.
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Controls Layout
Air Control
Grate Control
Primary Air
Ash Pan
The ash pan can be removed using the double end of the poker which fits under
the top lip of the ash pan. Care must be exercised when opening the ash pan
door as the handle and this part of the stove will be very hot. Use the glove
provided. Do not put hot ashes into anything other than a metal container unless
you know the ashes are cold. Ash pan removal is best done when either the
contents of the ash pan have cooled or the stove is out, as some red hot coals
can be covered by the ash and may be unseen. Take care not to drop any of the
contents of the ash pan on carpet or soft furnishings. Only a slight contact of hot
ash may burn a hole. If you remove hot ashes from the stove, use some
protection for the floor covering adjacent to the hearth, to account for accidental
spillage and always use gloves.
Air Controls
The stove is fitted with a primary air control and a secondary air control (air
wash) which together control the rate at which the fuel is burned. The sections
“Air-wash system” and “Starting and maintaining the fire” give more detail of
their operation and usage.
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Primary Air Control
Secondary Air Control
Air-wash System
This is a system where secondary air is drawn into the stove (by combustion)
through the top vent slide and deflected down the back face of the glass, thus
preventing the smoke coming into contact with the glass. It does not mean that
you will never have to clean the glass, but substantially lengthens the periods
between having to do so. The air-wash system works best when burning dry
wood at high temperature. Wet and pitchy wood will produce more deposits on
the glass. Also, deposits will form on the back of the glass when the stove is
operated on low heat for extended periods.
The ‘air wash’ is controlled via the slider knob situated towards the top of the
stove; it is this ‘air-wash’ that keeps a clean and uninterrupted view of the fire,
and good secondary combustion of the fuel. This helps to reduce emissions into
the chimney and environment. Sliding the knob to the right opens the vent
allowing more air into the fire so making it burn faster and hotter. Closing the
vent slows the combustion rate and in this way you are able to control the rate at
which the fire burns.
The fire needs some air to burn so closing down all the air supply will make the
fire go out. Experience with the fire will show you the right balance of fuel and
air to get the best out of your stove. This stove will burn overnight using
Phurnacite. This can be achieved by closing down the secondary air and running
the primary air at a minimum, which would usually be set at about one third of
the usual running position. In the morning, open the air controls fully to
re-establish the fire. Then de-ash and refuel in the normal way adjusting the air
controls accordingly.
Winchester M/F 10
The Opening and Closing Grate
The grate mechanism allows ash to drop through into the ashpan, therefore
collecting ash prior to being removed. This allows proper circulation of air
throughout the under grate area. When burning solid fuels, keep the grate in the
open position. When burning wood logs, ash should be allowed to build up, so
keep the grate in the closed position. The grate mechanism can be operated by
pulling or pushing the control on the bottom right hand side of the stove. When
burning solid fuel place the grate hoppers in the left and right hand sides of the
grate. This will assist the fuel to move to the centre of the stove creating a more
even burn of the fuel.
Curing the Stove
Before lighting the stove check with the installer that the installation work and
commissioning checks described in the installation instructions have been carried
out correctly and that the chimney has been swept clean, is sound and free from
any obstructions. This curing process may have been undertaken by your installer
as part of the stoves’ commissioning and handover and the installer should have
shown you how to operate the stove correctly.
Your stove is made of a number of cast iron components and we recommended
that the first burn should be a small fire for about 30 minutes. This enables the
stresses and strains at the joints to be taken up and settle gradually. The second
burn can be a larger fire for an hour. During the curing process, the stove will
give off a pungent smell and some fumes. This is the paint curing and is quite
normal. Provide ventilation whilst this is happening since the fumes can be quite
strong and may set off smoke alarms in the room. The paint may become
slightly lighter in colour when the stove is cured, particularly in the hottest spots.
Grate polish can be used to keep the stove in good condition, or stove spray
paint can be used to re-touch the stove. The correct stove spray can be obtained
from your stove stockist.
Permanent air vent
The stove requires a permanent and adequate air supply in order for it to operate
safely and efficiently. In accordance with current Building Regulations the
installer should have fitted a permanent air supply vent into the room in which
the stove is installed to provide combustion air. This air vent should not under
any circumstances be shut off or sealed.
Recommended Fuels
This appliance has obtained approval from HETAS Ltd., for burning the
following fuels – Manufactured and natural smokeless fuels, and wood
logs only.
The HETAS Ltd. Appliance approval only covers the use of the following
fuels in this appliance, – Manufactured and natural smokeless fuels,
and wood logs not exceeding 35cms in length. Approval does not cover
the use of other fuels either alone or mixed with the suitable fuels
listed above, nor does it cover instructions for the use of other fuels.
Although approval covers the use of the smokeless fuels listed, the
claimed rated output, has been obtained burning a single
representative smokeless fuel, under standard test conditions.
However, in the home, a variety of operating conditions can occur and
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the performance of the appliance may vary to some degree with these
conditions and different fuels may need to be burnt at different rates to
provide the same heat output.
The recommended fuels are Wood logs no longer than 35cms (dry, seasoned for
a minimum of one year) and solid mineral fuels (e.g. Natural smokeless fuels)
The larger briquettes are recommended as they concentrate less heat in one spot
reducing the likelihood of damage to the grate. Ask your local fuel merchant for
more details on these fuels.
Only authorised smokeless fuels may be used in smoke control areas.
Under NO circumstances burn ‘petroleum coke’ as it will burn out the
internal grate and baffle plates in a very short period of time and may damage
the stove beyond repair.
Only burn dry, seasoned wood. This will give a good heat yield and help to
keep the glass clean. A growing tree contains 50-95% water. Burning
unseasoned wood turns most of the energy released into water vapour which
goes into the flue and little heat is given off to the room. The moisture will
combine with other combustion products forming a sticky surface and the risk of
obstruction, or worse still a chimney fire, is greater. Wood logs are best stored in
a stack, sheltered from the weather, in a well ventilated area and raised off the
ground. This allows the air to circulate and prevents mildew.
Starting and Maintaining the Fire
Do not use gasoline, lighter fluid, Kerosene or other flammable liquids to start or
rekindle the fire for obvious safety reasons.
Build a fire directly on the grate with crumpled newspaper, kindling wood and/or
commercially available “firelighters”. Do not allow single pieces of paper to
float up the chimney especially alight. This is a common cause of a chimney
fire and can cause structural damage to the property. Ensure all air controls
(primary and secondary) are fully open to begin with as shown in the pictures
above. When the kindling is burning well, add larger pieces of wood or solid fuel
to gradually increase the size of the fire. The stove will work more efficiently with
the main door closed as you will be able to control the combustion air and the
rate of fuel burning. It is not recommended to operate the stove with the fuel
loading door open other than to load fuel. When alight the loading door handle
and the ash pan handle will become very hot. Please use the glove provided
to avoid touching hot parts.
There are IMPORTANT differences in the method of operation for burning solid
fuel or wood in your stove. Please read both sections even if only one fuel type is
relevant to you.
Solid fuel needs a flow of air for combustion though the bottom of the grate.
Wood does not require this and will readily burn on a bed of ash with a flow of
air over the top. When burning solid fuel make sure that the grate is in the open
position (side rod pushed in). When there is no fuel in the grate you will see
through the fanned holes into the ashbox. Use the single end of the poker
provided to push the ash and debris through the grate before refuelling. This will
allow the passage of air and prevent the grate from clogging. Make sure there is
sufficient hot fuel left to allow the fire to pick up once refuelling has occurred.
This will look like a level, shallow bed of hot embers with no spaces. After
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prolonged use you will have a better idea of the refuelling interval and procedure.
Control the rate of burn by opening and closing the primary air. The fuel will burn
fastest with the primary air fully open. To get the fire going open the air controls.
Once it is established, close the secondary air and use the primary air for
controlling the rate of burn. Once the fire is running, you may find that opening
the secondary air a little, will help to keep the glass clean. This is good practice
but remember to control the fire using the primary air.
If you are only burning wood logs, you may allow a bed of ash to build up on top
of the grate to a level of about 20mm forming a flat surface on which the wood
may burn. Make sure that the grate is in the closed position (side rod pulled out)
You will then use the “air-wash” vent slide to provide the combustible air and
control the burn rate of the fire. For fully open, slide the handle to the right. You
will see the cover move back revealing the opening under it. Using the amount of
cover revealed as a guide you will be able to control the rate of burn – fully open
being the fastest burn producing most heat. To establish the fire it is acceptable
to open the primary air as well. Once the fire is bright close the primary air
control and use the secondary air to control the rate of burn for the fire. It is not
necessary to have the grate hoppers in position for wood burning. You will not
have to clean out your stove after every firing as wood will burn better with a
slight build up of ash in the ashpan. It is not advisable to burn painted or
recovered wood (such as railway sleepers) as this contains harmful toxins or
flammables which may cause the wood to ‘spit’.
If you are burning solid fuel or a mixture with wood DO NOT allow a bed of ash
to build up above the level of the sides of the ash can. Solid fuel needs
combustible air to flow through it from underneath. When burning solid fuel, this
air is needed to keep the grate from overheating. Failure to allow a sufficient
flow of air through the grate will result in the grate burning out in a very short
period of time. This will not be covered by any warranty claim. You will get some
spillage of ash to the back and sides of the ashcan itself and you must ensure
that this is cleaned out regularly and from behind the internal baffle plate. If you
do not do this, you may buckle the baffle plate or in the extreme, burn it out.
Properly installed, operated and maintained this appliance will not emit
fumes into the dwelling. Occasional fumes from de-ashing and refuelling may occur. However persistent fume emission is potentially
dangerous and must not be tolerated. If fume emission does persist,
the following immediate actions should be taken:a) Open doors and windows to ventilate the room.
b) Let the fire out or eject and safely dispose of fuel from the
c) Check for flue or chimney blockage and clean if required.
d) Do not attempt to relight the fire until the cause of the fume
emission has been identified and corrected. If necessary seek expert
Use of fireguard
When using the stove in situations where children, aged and/or infirm persons
are present a fireguard must be used to prevent accidental contact with the
stove. The fireguard should be manufactured in accordance with BS 6539.
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Aerosol sprays
Do not use an aerosol spray on or near the stove when it is alight.
Use of operating tools
Always use the operating tools provided when handling parts likely to be hot
when the stove is in use.
Chimney Fires
If the chimney is thoroughly and regularly swept, chimney fires should not occur.
However, if a chimney fire does occur turn the air control setting to the
minimum, and tightly close the doors of the stove. This should cause the
chimney fire to go out in which case the control should be kept at the minimum
setting until the fire in the stove has gone out. The chimney and flueways should
then be cleaned. If the chimney fire does not go out when the above action is
taken then the fire brigade should be called immediately.
After a chimney fire the chimney should be carefully examined for any damage.
Expert advice should be sought if necessary
Cleaning the Stove and Summer Shutdown
Only clean the stove when cold. To clean the glass, either use an oven cleaning
fluid or dip a wet cloth in the wood ash (not coal ash – this will scratch the glass)
and gently rub clean.
The outside can be cleaned with a soft brush. Use a lint free cloth if necessary
but test an area first. Do not use abrasive cleaners as this will remove the paint
and may leave a chalky deposit. Under no circumstances use a yellow duster as
the fibres will stick to the rough surface of the stove and will produce a pungent
odour next time the stove is used!
If the stove has a period of non-use leave the primary and secondary air controls
in the open position to allow ventilation through the stove. The side and rear
baffles can be easily removed and are not fixed. Lift the side baffle clear of the
grate with both hands and then tilt the bottom of the plate into the stove. At the
same time lower it to the grate floor. Repeat with the other side. The rear plate
will lift out. The throat plate baffles are held in a cradle and will slide out for
inspection and cleaning. Remove them to sweep the chimney. Replace all
removed parts before using the stove.
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1. Smoke comes out of the stove when the loading door is opened.
The chimney cavity into which the 125mm flue pipe has been installed
may be less than the minimum requirement.
Deposits (soot) may have built up in the chimney and be restricting the
flow of waste products. This flow rate is known as the ‘draw’.
2. The Stove does not produce the expected heat into the room.
Has the flue pipe been sealed to the chimney to prevent heat being
drawn up the chimney to waste?
Green or wet wood is being burnt.
The chimney has excessive draw (this is unusual). Seek installer
advice with regard to installing a Flue Draught Stabiliser.
The stove has been recessed into the existing fireplace and a lot of
heat is absorbed be the surrounding fireplace walls rather than being
radiated into the room. Pull the stove forward.
For the maximum efficiency of heat transference into the room the
stove should be sited on the hearth of the fireplace rather than
3. The Stove burns too fast.
Use whole logs rather than split ones.
The wood being used may be generally too small.
The “air-tight” seal between the fibre rope on the doors and the casting
may have been lost, adjust door handle lock nuts to reinstate this seal.
The chimney has excessive draw (seek installers advice on this point).
The fibre rope seal between the door and the glass may be leaking.
Tighten or replace.
The glass is not sealed, gently tighten glass retaining clips. Do not over
tighten as this will stress or break the glass.
The fibre rope on doors and glass has worn out. Replace.
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1ST YEAR SERVICE completion date:
. REG. No.
2ND YEAR SERVICE completion date:
. . REG. No.
3RD YEAR SERVICE completion date:
. . REG. No.
4TH YEAR SERVICE completion date:
. . REG. No.
5TH YEAR SERVICE completion date:
. . REG. No.
6TH YEAR SERVICE completion date:
. . REG. No.
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This appliance must be installed and commissioned by a fully qualified, registered engineer. A
“Declaration of completion Certificate” must be obtained for the installation and retained by
the end user. Failure to comply with these requirements may void your warranty.
You, as the end user, have a contract by law with the supplier / dealer from whom you
purchased the product. That dealer then has the same contract with the manufacturer or
wholesaler and these have a contract with their suppliers.
Thank you for choosing a Product from Broseley Fires Ltd. This warranty gives you specific
legal rights. The statutory rights of the consumer are not affected by the warranty, or the
consumers’ rights against the dealer arising from their sales / purchase contract.
The manufacturers’ warranty:
Your Product will be free from defective parts, material, and workmanship at the time of its
original purchase for a period of one (1) year. This Warranty will become active as of one
month from the date of delivery.
This warranty does not cover any failure of the unit due to normal wear and tear, misuse,
abuse, accident, illegal modification, illegal installation or repair, damage resulting from
improper use or failure to maintain the product. Variations in color and texture are a natural
characteristic of cast iron products. Colour changes may result from exposure to light and
other elements which are a part of the aging process. These material variations and changes
are not covered by this warranty.
The consumable items within the product are not covered by the warranty, nor is the glass.
If during the warranty period, this Product fails to operate under normal use and service, due
to defects in material and / or workmanship, Broseley Fires will either repair or replace the
product.The repaired or replaced product shall be warranted for the remaining period of the
original warranty + the time taken to days from the date of repair, whichever is longer.
Repair or replacement may involve the use of functionally equivalent reconditioned units.
Replaced parts or components will become the property of Broseley Fires.
Should you wish to claim under the warranty, please contact the supplier / dealer from whom
you purchased the appliance. Do not claim directly to Broseley Fires, as they are unable to
process any direct claim from an end user.
Product design and any specifications are subject to change without notice. This is due to our
continuous product development and improvement. The buyer will not be entitled to request
free upgrades to the new design or compensation for previously purchased products or any
products on order.
This Warranty covers all Broseley Fires costs within the Warranty period.
If the appliance remains uninstalled for a period greater than six months from date of delivery
the Warranty will become active six months from the date of original invoice to the distributor.
If the end-user’s claim should not be covered by this guarantee, the end-user shall be liable
for costs incurred by Broseley Fires such as callout and inspection costs for examination of
the product, transportation costs of the product as well as any other relevant costs.
If, after having been informed about the non-coverage of the guarantee, the end-user wants
to have the repairs done, the end-user shall additionally pay for any spare parts used and for
the labour and transportation costs incurred. If repairs are carried out under this guarantee,
the remaining guarantee period for the product shall be extended by the period of time that
has elapsed since the complaint was officially logged with Broseley Fires until the repairs
have been completed
** End-user means the natural or legal person who owns the product and who has not acquired it with a view to
reselling or installing it in the course of business
Winchester M/F 17
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