ADMIN TRANSACTIONS REPORTING TRANSACTIONS

ADMIN TRANSACTIONS REPORTING TRANSACTIONS
ADMIN TRANSACTIONS
REPORTING TRANSACTIONS
Moneris
Activate or Reload
Gift Transactions Report
End-of-Day Procedure
Activates or reloads an Ernex gift card.
Displays Ernex gift card transactions processed within the last 18
months. The report may be printed/saved.
Follow this procedure daily to ensure that funds are deposited to
your Merchant account the next business day.
1. Click on GIFT in the main menu bar.
2. Click on activate in the sub-menu bar.
1. Click on REPORT in the main menu bar.
3. Select a Card Entry method from the drop-down list.
2. Click on gift transactions in the sub-menu bar.
4. Optional: Fill in the Order ID* and Customer ID ** fields.
3. Select a common date and/or specific time criteria:
5. Enter the card Account no. (Refer to “Card Entry Methods.”)
6. Key the Card Validation code into the CVC field.
• If the Activation Amount field appears, key in the dollar
amount to be loaded on the card.
7. Click the Process button to submit the transaction.
• If the Continue button appears, continue in “Split-Tender
Purchase” at step 2.
8. Process receipts. (Refer to “Receipts.”)
Deactivate
Permanently deactivates an Ernex gift card.
Note: The balance cannot be transferred to another card.
1. Click on GIFT in the main menu bar.
2. Click on deactivate in the sub-menu bar.
3. Select a Card Entry method from the drop-down list.
4. Optional: Fill in the Order ID* and Customer ID** fields.
5. Enter the card Account no. (Refer to Card Entry Methods.”)
6. Key the Card Validation code into the CVC field, and then
click the Process button to submit the transaction.
7. Process receipts. (Refer to “Receipts.”)
Balance Inquiry
Displays the current balance of an Ernex gift card.
1. Click on GIFT in the main menu bar.
2. Click on balance inquiry in the sub-menu bar.
3. Select a Card Entry method from the drop-down list, and
enter the card Account no. (Refer to “Card Entry Methods.”)
4. Key the Card Validation code into the CVC field.
5. Click the Next button to display the results.
• Common Date: Select the radio button under Date, and
then select a date from the drop-down list.
• Specific Date/Time: Select the From/To radio button.
Select begin and end date/times in the From and To
drop-down lists.
4. Optional: Refine the search by selecting the checkbox(es)
for Transaction Type and/or Transaction Response, and
then select the corresponding sub-criteria (e.g., Purchase,
Refund, Approved, Declined, etc.).
5. Optional: Refine the search by selecting from Other criteria
(e.g., Card Number, Order ID, Customer ID, etc.).
Note: For certain criteria it may be necessary to key in data
and/or make drop-down list selections.
6. Organize the results by selecting criteria (Date, Hits Per
Page, and Ascending/ Descending) from the Sort By
section.
7. Optional: To save the search criteria, click the Save
Settings button.
8. Click the Submit Search (or Perform Query) button to
generate the report.
9. Optional: To export the results to a file for printing and/or
data analysis, do the following:
a. Click the Export Transactions to File button.
b. When the dialog box opens, choose whether to view
the CSV-formatted data in another program or save
the data to disk as a file.
c. Print/and or view the data using the file format’s native
program.
e-Select plus
Merchant
Resource Center
1. If the store is set for Manual Batch Close, close the gift
batch before 11 PM. (Refer to “Batch Close.”) If the store is
set for Auto-Batch Close, begin at step 2.
2. Before 11 PM, generate a gift Batch report for the current
business day/open batch. (Refer to “Batch Report.”)
IMPORTANT: If the report indicates an "out of balance"
status, call 1-866-319-7450 within 5 days for assistance.
Quick Reference Guide
for
Gift Card Transactions
Batch Report
Displays Ernex gift card transactions according to batch; also
compares e-Select plus and Ernex Host totals. The report may be
saved/ printed.
1. Click on REPORT in the main menu bar.
2. Click on batches in the sub-menu bar.
3. Select the checkbox of the Ernex Terminal ID to be viewed.
4. Follow steps 3 to 8 of “Gift Transactions Report” to select
search criteria, but note:
a. Refine the search by selecting the Date, Batch Status
and/or Batch Number checkbox(es).
b. Organize results by Terminal ID, Batch Status, or
Date/Time.
5. Click the Details button to view the report.
Note: To print/save the results, continue in “Gift
Transactions Report” at step 9.
Batch Close
Closes the Ernex gift batch.
1. Click on REPORT in the main menu bar.
2. Click on batches in the sub-menu bar.
Your Moneris Merchant Number is
-------------------------------------------------------------------------
3. Click the Close Batch button of the Ernex Terminal ID to be
closed.
4. When the Batch results page opens, click the Continue
button to return to the Batch Reports page.
Note: To print/view a report, generate a Batch report.
(Refer to “Batch Report.”)
® Moneris, the Moneris Solutions design, the e-Select plus name, Ernex and the Ernex design are registered trademarks of Moneris Solutions Corporation. All other marks or registered trademarks are the marks or registered trademarks of their respective owners. Copyright – ©
2010 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2 All Rights Reserved. This guide shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of
Moneris Solutions. For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide.
Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their
correctness, accuracy, reliability or otherwise.
For Assistance
call the
Moneris Merchant Service Centre
Toll-free at 1-866-319-7450
eSp-GFT QRG-E (11/2010)
PROCESSING GIFT CARD TRANSACTIONS
Purchase
Void
Independent Refund
Card Entry Methods
Ernex gift card sale of goods and services.
Reverses an Ernex gift card transaction in an open batch.
Note: 100% of the transaction is reversed.
Reverses an Ernex gift card transaction that is not referenced on
e-Select plus.
KEYED ENTRY
1. Click on GIFT in the main menu bar.
2. Click on purchase in the sub-menu bar.
• If the Transaction Type drop-down list appears, select
Dollar Value Purchase/Redemption.
3. Key the Purchase amount into the Total Amount field, and
then click the Next button.
4. Select a Payment/Card Entry method ( i.e., Gift Card----)
from the Payment Method drop-down list.
5. Optional: Fill in the Order ID* and Customer ID** fields.
6. Optional: Check the card balance by clicking the
Gift Card Balance Inquiry button. (Continue in “Balance
Inquiry” at step 3.)
7. Enter the card Account no. (Refer to “Card Entry Methods.”)
8. Key the Card Validation code into the CVC field.
9. Click the Process button to submit the transaction.
• If the Host response is “Balance Due,” continue below in
“Split-Tender Purchase” at step 2.
10. Process receipts. (Refer to “Receipts.”)
1. Click on GIFT in the main menu bar.
1. Click on GIFT in the main menu bar.
2. Click on void in the sub-menu bar.
2. Click on independent refund in the sub-menu bar.
3. Identify the Order ID on the original gift transaction receipt,
and key it into the Order ID field. (If you have only a partial
ID, select the begins with or ends with radio button.)
3. Select a Card Entry method from the drop-down list.
4. Click the Locate Transaction button.
5. Click the Void button beside the listed transaction to be
reversed.
6. Key the Card Validation code into the CVC field.
7. Click the Process button to submit the transaction.
8. Process receipts. (Refer to “Receipts”)
Refund
Reverses an Ernex gift card transaction in a closed batch.
Note: 100% of the transaction is reversed.
1. Click on GIFT in the main menu bar.
2. Click on refund in the sub-menu bar.
4. Optional: Fill in the Order ID* and Customer ID** fields.
5. Enter the card Account no. (Refer to “Card Entry Methods.”)
6. Key the Card Validation code into the CVC field.
7. Key the Reference number into the Reference Number
field.
8. Key the Refund amount into the Refund Amount field.
9. Click the Process button to submit the transaction.
10. Process receipts. (Refer to “Receipts.”)
Coupon Validation
Redeems Ernex coupons or vouchers. (A valid Ernex gift card is
also required for this transaction.)
Note: Coupons are dependent on Ernex program setup.
1. Click on GIFT in the main menu bar.
3. Identify the Order ID on the original gift transaction receipt,
and key the ID into the Order ID field. (If you have only a
partial ID, select the begins with or ends with radio
button.)
2. Click on redeem in the sub-menu bar.
1. Follow the “Purchase” procedure described above. When
“Balance Due” appears, continue below at step 2 of this
procedure.
4. Click the Locate Transaction button.
5. Enter the card Account no. (Refer to “Card Entry Methods.”)
5. Click the Refund button beside the listed transaction to be
reversed.
6. Key the Card Validation code into the CVC field.
2. Click the Continue button, and select a payment tender:
6. Key the Card Validation code into the CVC field.
Split-Tender Purchase
Sale using an Ernex gift card and another form of payment (i.e.,
credit, debit, cash, or Ernex gift or loyalty):
• Credit /Debit or Credit Card: Refer to the e-Select plus
Debit/Credit Quick Reference Guide, and continue in
“Purchase” at the step for selecting a Payment/Card
Entry method.
• Cash: Click the Complete button, and then process
receipts. (Refer to “Receipts.”)
• Gift Card: Continue in “Purchase” at step 4 in this guide.
3. Select a Card Entry method from the drop-down list.
4. Optional: Fill in the Order ID* and Customer ID** fields.
7. Click the Process button to submit the transaction.
7. Key the Reference number into the Reference Number
field. (The Ref. number is printed on the cardholder’s copy
of the original transaction receipt.)
8. Process receipts. (Refer to “Receipts.”)
8. Click the Process button to submit the transaction.
9. Process Receipts. (Refer to “Receipts.”)
1. Key the card Account number into the Gift Card Number
field, and then click the Next button.
MSR
1. Click the on-screen Swipe Card (or Swipe Gift Card)
button.
2. Swipe the gift card on the magnetic stripe reader device.
7800 PINPAD
1. Click the on-screen Swipe Card (or Swipe Gift Card)
button.
2. When the SWIPE CARD prompt appears on the PINpad,
swipe the gift card on that device’s magnetic stripe reader.
Receipts
When the Host response page opens following a transaction:
1. Print and/or e-mail a copy of the receipt for your own
records, and give the cardholder a copy, but note:
• Purchases: If the cardholder is present, have them sign
your copy of the receipt.
• Voids/Refunds: Sign the cardholder’s copy.
2. The print/e-mail buttons appear in the Action Items section
of the Host response page:
PRINTING A RECEIPT
a. Click the Print Receipt - # x # button.
b. Select a printer from the Print dialog box, and then
click the Print button (in the dialog box).
E-MAILING A RECEIPT
a. Click the Send Email Receipt button.
b. Key the cardholder’s e-mail address into the
Email Address field.
c. Click the Send Receipt & Close button.
• Loyalty Card: Refer to the e-Select plus Loyalty Card
Transactions Quick Reference Guide, and continue in
“Redeem Points” at the step for selecting a
Payment/Card Entry method.
* If the Order ID field is left blank, the ID is automatically generated. If entering your own Order ID, ensure that it has never been used. It may be up to 50 characters, contain letters, numbers, and characters: - : . @
** The Customer ID field is an additional piece of data that can be submitted with the transaction. The Customer ID may be up to 30 characters long, contain letters, numbers, and the following special characters: - : @ $ = /
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