Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1

Altiris™ Monitor Solution for

Servers 7.1 SP2 and Event

Console 7.1 SP2 from

Symantec™ Release Notes

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event

Console 7.1 SP2 from Symantec™ Release Notes

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Altiris™ Monitor Solution for

Servers 7.1 SP2 and Event

Console 7.1 SP2 from

Symantec™ Release Notes

This document includes the following topics:

About Altiris™ Monitor Solution 7.1 SP2 and Event Console 7.1 SP2

What’s new in this version

General installation and upgrade information

Known issues

Fixed issues

Other things to know

Documentation that is installed

Other information

About Altiris™ Monitor Solution 7.1 SP2 and Event

Console 7.1 SP2

Monitor Solution helps you ensure your server uptime and availability, and it ultimately reduces the costs of network management in your organization.

Monitor Solution lets you accomplish the following tasks:

8 Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

What’s new in this version

Identify the health of your environment by collecting detailed data from servers, applications, and network devices.

Analyze trends and isolate recurring issues by collecting comprehensive real-time and historical performance data.

Pinpoint problems, define their cause, and take automated actions to resolve them.

Event Console reduces the need to maintain separate tools to monitor computers, software, printers, and other devices. Event Console collects SNMP traps and other status messages and displays them in a single location. If the originator of the alert is a resource in the database, all status messages that Event Console receives are converted to a common format. Each formatted message that is received is linked to the affected resource in the Configuration Management

Database (CMDB). These formatted messages are called alerts.

These products are part of the following suites:

Altiris™ Client Management Suite from Symantec™ (Event Console only)

Altiris™ Server Management Suite from Symantec™

Altiris™ IT Management Suite from Symantec™

What’s new in this version

In the 7.1 SP2 release of Monitor Solution, the following new features are introduced:

Table 1-1

List of new features in Monitor Solution

Feature

Support for new platforms.

Description

You can install Monitor Agents on the computers that are running the following platforms:

Red Hat Enterprise Linux 6.0 x86/x64

Red Hat Enterprise Linux 6.1 x86/x64

SUSE Linux Enterprise Server 11 SP1 x86/x64

Solaris 10 Update 7

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

General installation and upgrade information

9

Feature

Table 1-1

Changes on the Monitoring and

Alerting Portal page.

List of new features in Monitor Solution (continued)

Description

The following changes were made on the

Monitoring and Alerting

Portal page:

The Activated Monitor Policies Web part was removed.

Note that the Web part is still available under Settings > Notification

Server > Console Settings > Web Parts > Monitoring.

Monitor Site Servers Status Web part was added.

Group View - Aggregate health by resource Web part was added.

The 7.1 SP2 release of Event Console includes enhancements to refine product quality.

General installation and upgrade information

You install this product by using the Symantec Installation Manager. You can download the installation files directly to your server or you can create offline installation packages.

For more information, see the Installing IT Management Suite chapter in the IT

Management Suite 7.1 SP2 Planning and Implementation Guide at the following

URL: http://www.symantec.com/docs/DOC4827

See the product's documentation for information on how to configure and use it.

To perform an upgrade from version 7.1 or later, in the Symantec Installation

Manager click Install New Products, and then choose to install this product. Do not use the Install Product Updates page to upgrade.

Symantec recommends that you upgrade all of the installed products to the latest version. The easiest way to achieve this is to choose to install a suite.

If you use hierarchy, you must disable hierarchy replication and upgrade all products to the latest version on each of the Notification Server computers.

For additional information about upgrading, see the Upgrading to IT Management

Suite 7.1 SP2 - Best Practices article at the following URL: http://www.symantec.com/docs/TECH177513

After you upgrade the product, you must upgrade the Symantec Management

Agent and the plug-ins that are installed on the managed computers. Symantec recommends that you do the following:

10 Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Known issues

In the Symantec Management Console, click Actions > Agents/Plug-ins >

Rollout Agents/Plug-ins. Then, in the left pane, under Symantec Management

Agent, locate and turn on the upgrade policies for the Symantec Management

Agent.

In the Symantec Management Console, click Settings > All Settings. In the left pane, expand Notification Server > Site Server Settings, and then locate and turn on the upgrade policies for various site server plug-ins.

In the Symantec Management Console, click Actions > Agents/Plug-ins >

Rollout Agents/Plug-ins. Then, in the left pane, locate and turn on the upgrade policies for various plug-ins.

Symantec recommends that you configure a schedule for these policies; the default

Run once ASAP option may not trigger the policy if this is not the first time you perform an upgrade. Also, to speed up the upgrade process, consider temporarily changing the Download new configuration every setting on the Targeted Agent

Settings page to a lower value.

For detailed instructions on migrating from 6.x and 7.0 to 7.1 SP2, see the following documentation resources:

IT Management Suite Migration Guide version 6.x to 7.1 SP2 at the following

URL: http://www.symantec.com/docs/DOC4742

IT Management Suite Migration Guide version 7.0 to 7.1 SP2 at the following

URL: http://www.symantec.com/docs/DOC4743

Known issues

The following are known issues for this release. If additional information about an issue is available, the issue has a corresponding Article link.

The known issues are separated into the following components:

Monitor Solution

Table 1-2

Event Console

Table 1-3

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Known issues

11

Table 1-2

Known issues for Monitor Solution

Issue Description

After upgrade the Remote

Monitor Server becomes uninstalled.

After completing the upgrade from IT Management Suite

7.1 MP1 to IT Management Suite 7.1 SP2 the Remote

Monitor Server x86 and Remote Monitor Server x64 automatically become uninstalled.

Uninstalling Monitor

Solution does not remove all its items.

When you uninstall Monitor Solution, some of the Monitor

Solution related tasks (for example, Monitor License status and Monitor Purge item) remain on the server and continue working.

Article Link

The Create a monitor policy wizard stops responding.

The Create a monitor policy wizard stops responding if in the Choose what to monitor panel, you click Next or Finish without entering a name for the policy.

The Custom DLL Metric does not work with DLL files compiled on a 64-bit computer.

The Custom DLL Metric page only works with the DLL files that were compiled on a 32-bit computer. If a specified DLL file was compiled on a 64-bit computer, an error message is sent. The state of the metric also changes to Retry State.

TECH153171

Details of forwarded alerts are not displayed correctly on the Management Station console.

After you add and save a new rule, and then send alerts based on the rule, the categories Hostname, Definition, and

Protocol are not displayed correctly on the Management

Station console.

Customized Monitor rollout policy targets are rewritten with default values during upgrade.

When you upgrade to Monitor Solution 7.1 from 7.0 SP4

HF1, all customized targets for the Monitor Plug-in rollout policies are rewritten with default values.

You cannot change some NT

Event Task settings.

If you try to change some NT Event Task settings (Event

Source, Category ID, Event ID), they are not saved. They are only saved if Event Source Name is changed as well.

Incorrect heartbeat alert behavior on a virtual machine.

A heartbeat alert may be raised in Event Console from a monitored resource that runs on a virtual machine, even if it is online and the metric provider is running.

Monitor token values that include double quotes cause

VBScript tasks to fail.

If you have a VBScript client side task that is associated with a rule and the output from a token produces double quotes, the VBScript fails.

TECH154599

The Disk Paging Activity report displays incomplete data.

The Disk Paging Activity report displays incomplete HP-UX and AIX data when it is viewed in the Chart View.

12 Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Known issues

Table 1-2

Issue

Agentless monitoring uses

Pluggable Protocol

Architecture (PPA) connection profiles.

Unable to assign a connection profile to a resource.

Known issues for Monitor Solution (continued)

Description

The Remote Monitoring Server (RMS) agent leverages PPA to make connections to monitored remote resources to obtain metric data. PPA references the connection profiles used during Network Discovery. The Network Discovery

Connection Profiles define which protocols are enabled and any applicable credentials and settings for each protocol.

When the RMS agent attempts to monitor an agentless resource, it queries the database and uses the connection profile that was used during Network Discovery. If the RMS agent cannot find a reference to a connection profile, the

Default connection profile is used. To select a different connection profile, run a new Network Discovery and select the desired connection profile for remote resources.

On the Manage Connection Profile page, when you create connection profiles for different configured clients, the user is not able to assign (to map) connection profiles to the resources.

Article Link

WS-Management service cannot process the request on Windows clients.

WS-Management service does not work on Windows clients because it cannot process the request. The service cannot find the resource that the resource URL and selector identify.

Limited monitoring of ESX

Servers.

Monitoring of ESX Servers is limited when using the

WS-MAN Agentless metric because of limitations in

Pluggable Protocol Architecture (PPA).

Time drifting issues occur when monitoring heartbeats on Linux computers that are hosted on VMware.

When monitoring heartbeats on Linux computers that are hosted on VMware, there are issues with time drifting.

This issue can cause Notification Server to receive heartbeats after a very long delay and an alert to be raised in the Event Console.

To avoid issues with unnecessary alerts in the Event Console, make sure that your heartbeat time settings are synchronized to account for possible time drifting.

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Known issues

13

Table 1-2

Known issues for Monitor Solution (continued)

Issue Description

The Poll Metric on Demand task cannot poll agent-based metrics on a computer that does not have the Monitor

Plug-in.

The Poll metric on demand task can poll two different types of metrics: agent-based and agentless. It is supported on two different types of targets: with and without Monitor

Plug-in.

If the Poll metric on demand Task is executed on an agentless target without the Monitor Plug-in installed, then it can only poll agentless metrics on that computer.

Agent-based metrics are not polled on an agentless client computer as agent-based metrics require the Monitor

Plug-in to run.

Article Link

Network Discovery found devices may not be listed in the targeted filters of the default agentless policy.

Agentless monitor policies target filters of computers and devices. By default, the target includes only unmanaged devices running Windows 2003 or 2008. When computers are discovered, the local operating system is a property of that computer resource. If during discovery, a computer’s operating system cannot be determined, an operating system-specific filter does not recognize that computer.

If an agentless monitor policy is not running on a computer as expected this issue is a possible cause.

Note:

The operating system version is correctly discovered for the target computers that have SNMP enabled.

A failed heartbeat may not raise an alert if the Check for

heartbeat every option is less than the Send heartbeat

every option with zero retry attempts.

A failed heartbeat may not raise an alert in the Event

Console due to network latency when you have the following configuration:

The Retry every option on the Heartbeat tab of the

Monitor Server Settings page has a value of "0".

The value of the Check for heartbeats every option is less than or equal to the Send heartbeat every option on the Data Collection tab of the Monitor Plug-in

Configuration Settings page.

In this case, a Monitor Plug-in may appear to occasionally go down only to come right back up again. However, the uptime data is not affected in this case.

14 Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Known issues

Table 1-2

Known issues for Monitor Solution (continued)

Issue Description

Agentless monitoring is not available for the targets that have been discovered through an Active Directory

Import.

You cannot apply agentless monitor policies to targets that have been discovered through an Active Directory Import.

Workaround:

Use a Network Discovery or a WINS import instead of an

Active Directory Import.

Article Link

You must reconnect the

Real-time Performance

Viewer if metric data becomes unavailable.

When you use the Real-time Performance Viewer, if a metric becomes unavailable and then becomes available again, updated data is not displayed. The viewer continues to display the data value that was last received before the metric became unavailable. The Real-time Performance

Viewer must be re-connected to the target computer before updated data is reflected in the viewer.

Monitor RMS 7.0.2671 RMS cannot get information for

HTTP metrics from password-protected resources.

In some cases Monitor RMS 7.0.2671 RMS cannot get information for HTTP metrics from password-protected resources.

There is a delay in the

Computers List for the

Real-time Viewer and

Historical Performance

Viewer.

Computers are not populated in the Computers List for the

Real-time Viewer and Historical Performance Viewer until data is received from the target computer by Notification

Server.

A customized view of a

Monitor Solution report is not preserved after the report refreshes.

After you customize the view of a Monitor Solution report, the customizations to the view are lost when the report is refreshed. The report then displays the default view.

When "Altiris" log type is selected, the Log Event metric only supports

Windows platforms.

When the "Altiris" log type is selected, the Log Event metric uses Notification Server log file as source. This type of log is supported for Windows platforms only.

HTTP metrics do not support virtual hosts.

The HTTP metric cannot be used with virtual hosting. The

HTTP metric only supports the use of the current host name of a physical computer that reports basic inventory to the

Notification Server computer.

TECH40807

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Known issues

15

Table 1-2

Known issues for Monitor Solution (continued)

Issue Description

An error occurs when you export a monitor pack to

Windows Vista and Windows

Server 2008 with active IE protected mode.

The monitor pack’s .XML file is copied to the \temp\ folder instead of the intended path. In this case, completing the import process from this location would fail. This error occurs when you export a monitor pack to a Windows Vista or a Windows Server 2008 computer with Internet Explorer protected mode ON.

WMI metrics read the data with the lowest polling interval.

If two WMI metrics are configured to parse the same command output and they both have different polling intervals, these metrics read the data with the lowest polling interval. The WMI metrics combine into a similar query for optimization. The query runs at the lowest interval setting.

Article Link

Unable to get monitor Data from Linux client.

You cannot get monitor data from Linux client due to port

1011 closed. An error Error Retrieving Metrics appears.

TECH154964

Metrics do not work if

Credential Manager is installed by pull to Remote

Monitor Server.

Polling metric on demand task fails.

Some metrics do not work if Credential Manager is installed by a pull to the Remote Monitor Server. If Credential

Manager is pushed to the Remote Monitor Server, there are no problems.

If you add the Poll metric on demand task to a policy or to a rule, then the task fails to run when the rule is activated.

The task completes successfully when manually executed.

See cause A in

TECH121926 .

16 Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Known issues

Table 1-3

Known issues for Event Console

Issue Description

It is not possible to export or import Alert Rule Settings from Event Console.

It is not possible to export and import Alert Rule Settings from the Event Console page.

Workaround:

On a source server, do the following:

In the Symantec Management Console, on the Settings menu, click Monitoring and Alerting.

In the left pane, expand Event Console, and click Alert

Rule Settings.

In the right pane, right-click each rule, and then click

Export.

Save the rules.

On a target server, do the following:

In the Symantec Management Console, on the Settings menu, click Monitoring and Alerting.

In the left pane, expand Event Console, and click Alert

Rule Settings.

In the right pane, right-click on any item in the list, and then click Import.

Select the previously saved rules.

Article Link

Email is received without information about alert variable.

User cannot configure email task to view alert variable in the email subject.

Event Console page refreshes every hour.

When the Event Console page refreshes, it resets the filter to the default value.

The Event Console page is refreshed every hour to prevent memory leak.

TECH154601

Unable to delete a task rule after a task is changed.

On the Task Rules tab of the Alert Rule Settings page, if a task in a task rule is changed, you then cannot delete the task rule.

TECH154422

Event Console Web part does not appear.

The Event Console Web part should appear on the Resource

Manager Portal page that is accessed from the Home menu of Resource Manager. However, the Event Console Web part currently does not display. You must contact support for a point fix to resolve this issue.

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Fixed issues

17

Issue

The Acknowledge and

Resolve options become disabled in some cases.

Table 1-3

Known issues for Event Console (continued)

Description

When you select multiple alerts holding down the Shift key, the Acknowledge and Resolve options on the toolbar become unavailable.

Workaround:

Right-click any of the selected items and click Acknowledge or Resolve.

Article Link

Fixed issues

The following are the fixed issues in this release. If additional information about an issue is available, the issue has a corresponding Article link.

The fixed issues are separated into the following components:

Monitor Solution

Table 1-4

Event Console

Table 1-5

Table 1-4

Fixed issues for Monitor Solution

Issue

Slow performance of the metric list retrieving data from the monitored resources.

Monitor Plug-in stops functioning.

Description

In some cases, the Remote Monitor Server stops responding.

Monitor Plug-in stops responding when processing NT

Events that are generated by a custom application.

Performance of the metric list retrieving data from the

Windows Agent-based monitored resources is slow. It can take up to 2 minutes to retrieve the data.

When you upgrade Monitor Solution but do not upgrade the Monitor Plug-in, the Monitor Plug-in stops functioning.

Monitor Plug-in upgrade can get installed on a non-supported operating system when the default target is used.

When you upgrade from Monitor Solution 7.0 SP5 to 7.1

MR1, the Monitor Plug-in upgrade policy installs the

Monitor Plug-in on Windows 2003 SP1. Because Windows

2003 SP1 is not supported for the Monitor Plug-in, it does not work. When upgrading the Monitor Plug-in, use a custom target that does not include Windows 2003 SP1.

Article Link

18 Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Other things to know

Issue

Log Event metric fails to monitor the folder on

UNIX/Linux.

Table 1-4

Fixed issues for Monitor Solution (continued)

Description

When you configure a Log Event metric to monitor all logs in a folder at a custom location, the metric does not work, the data is not collected, and the metric rule does not trigger.

Article Link

A memory leak is in

"Win32_Service" WMI class for Windows 2008 R2.

When you use “Windows Service” metric that uses

"Win32_Service" WMI class on Windows Server 2008 R2, you may see HEAP usage % increase using the Microsoft

Utility ‘dheapmon’.

Microsoft has already fixed this issue. For more information, see: http://www.support.microsoft.com/kb/981314

Table 1-5

Issue

Event Console Alert Rule does not function.

Fixed issues for Event Console

Description

Event Console Alert Rule does not function if you enter an

IP address for a if Alert hostname (or IP) clause.

The Event Console Alert Rule value field does not function properly when you try to enter or paste text.

Article Link

Other things to know

The following are things to know about this release. If additional information about an item is available, the item has a corresponding Article link.

The other things to know are separated into the following components:

Monitor Solution

Table 1-6

Event Console

Table 1-7

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Other things to know

19

Table 1-6

Items

You may need to install sysstat on your monitored

Linux computers.

Other things to know about Monitor Solution

Description

You must install sysstat on your targeted Linux computers to use the following monitor policies:

Processor

Disk I/O

Memory

Linux Server Health

Article Link

The repeat count feature specifies the number of times the rule must trigger in a row before an action is taken.

After the repeat count specified in a rule has been reached, the rule resets to "normal" on the next value, even if that value crosses the threshold. If the value crosses the threshold, the rule restarts the repeat count for the next evaluation.

Example:

Rule count definition - if CPU > 10 for three times.

If the values are 11, 12, 13, 11, the rule triggers on the third value and then resets to normal on the fourth value.

Note: Repeat count for rule increases for each condition which is met instead of for the overall criteria for the rule.

Activated Monitor Policies

Web part only shows the policies that the Monitor

Plug-in has activated.

The Monitor Plug-in must first activate a monitor policy before it is displayed in the Activated Monitor Policies Web part of the Monitoring and Alerting home page. If you enabled a monitor policy but it is not yet displayed in the

Web part, it might be because the Web part is populated from inventory data that is received from the plug-in.

20 Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Other things to know

Items

Purging Log Event and Sys

Log data.

Table 1-6

Other things to know about Monitor Solution (continued)

Description

Both Log Event and Sys Log data purging is controlled with the single String metric data purging schedule.

Article Link

To schedule string metric data purging:

1

In the Symantec Management Console, on the Home menu, click Monitoring and Alerting.

2

3

4

5

In the left pane, click Monitoring and Alerting >

Monitor > Settings > Monitor Server Settings.

On the Monitor Server Settings page, click the Purge

Maintenance tab.

Under Non-numeric Data, set the value for String

metric data.

On the Monitor Server Settings page, click Save

changes.

The specific setup is required to enable Smart Metrics using SNMP.

To enable Smart Metrics using SNMP:

The SNMP service must be installed on the monitored computer.

The community name must be configured in the SNMP service on the monitored computer. The community name must match the community string in the SNMP protocol settings for your connection profile.

SNMP packets must be accepted from any host in the

SNMP properties on the monitored computer.

How WMI Metric handles

WMI property arrays.

In some cases WMI property values are stored as arrays of values. In this case, each property in the array is represented as a different instance\value pair for the metric. The name for instance is "Name of the instance (n)" where n is the index. For example, if % Disk Space had multiple properties for disk space:

"C: (1)" = 23, "C: (2)" = 43, "D: (1)" = 54, "D: (2)" = 7

Table 1-7 Other things to know about Event Console

Items Description

New condition types are added to the Event Console alert rules.

The starts with and ends with condition types are added to

Event Console alert rules.

Article Link

Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Documentation that is installed

21

Table 1-7

Other things to know about Event Console (continued)

Items Description

Help is not available on the

Workflow rule tab.

On the Workflow rule tab of the Alert Rule Settings page, the context-sensitive help may not appear when you click

F1. To display the context-sensitive help for the Workflow

rule tab, you must first create a workflow rule and click on the Web part that contains the rule before clicking F1.

Article Link

Documentation that is installed

Document

Help

User Guide

Table 1-8

Documentation that is included in the product installation

Description Location

Information about how to use this product.

The Documentation Library, which is available in the Symantec

Management Console on the Help menu.

Help is available at the solution level and at the suite level.

This information is available in HTML help format.

Context-sensitive help is available for most screens in the Symantec

Management Console. To open context-sensitive help, click inside the window, pane, dialog box, or other screen element about which you want more information, and then do one of the following:

Press the F1 key.

In the Symantec Management Console, click Help > Context.

In the Symantec Help Center window, type your search string to search within the installed documentation. To expand your search to the Symantec Knowledge Base, check Include online search.

For more information on how to use the Symantec Help Center, click the Home symbol.

Information about how to use this product.

This information is available in PDF format.

The Documentation Library, which is available in the Symantec

Management Console on the Help menu.

The Documentation Library provides a link to the PDF User Guide on the Symantec support Web site.

The Supported Products A-Z page, which is available at the following URL: http://www.symantec.com/ business/support/index?page=products

Open your product's support page, and then under Common Topics, click Documentation.

22 Altiris™ Monitor Solution for Servers 7.1 SP2 and Event Console 7.1 SP2 from Symantec™ Release Notes

Other information

Other information

Table 1-9

Information resources that you can use to get more information

Document Description Location

ITMS 7.1 SP2 Planning and

Implementation Guide

Information about capacity recommendations, design models, scenarios, test results, and optimization best practices to consider when planning or customizing ITMS.

http://www.symantec.com/docs/DOC4827

Symantec Management

Platform User Guide

Information about using the Symantec

Management Platform.

Symantec Management Platform

Documentation page

Symantec Management

Platform Release Notes

Knowledge base

Information about new features and important issues in the Symantec

Management Platform.

Symantec Management

Platform Installation Guide

Information about using Symantec

Installation Manager to install the

Symantec Management Platform products.

Symantec Management Platform

Documentation page http://www.symantec.com/docs/DOC4798

Articles, incidents, and issues about this product.

SymWISE support page

Symantec Connect An online magazine that contains best practices, tips, tricks, and articles for users of this product.

Symantec Connect page

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