ImagePro Deployment Manager

ImagePro V4.1S Overview

Revised Oct. 2, 2002

Symbol ImagePro Overview

Table of Contents

T ABLE OF C ONTENTS ...............................................................................................................................................................2

I MAGE P RO D EPLOYMENT M ANAGER O VERVIEW .....................................................................................................................3

E NTERPRISE S YMBOL D EVICE D EPLOYMENT R EQUIREMENTS .................................................................................................3

S YMBOL F LASH M EMORY S OFTWARE S UITE ............................................................................................................................3

Symbol ImagePro Deployment Manager ...........................................................................................................................4

Symbol InstallPro Application Guard ................................................................................................................................4

Symbol – HandEra BackupPro ..........................................................................................................................................5

Symbol – HandEra FlashPro .............................................................................................................................................5

I MAGE P RO C OMPONENTS ........................................................................................................................................................6

B UILD E NTERPRISE S YMBOL I MAGE F ILES ..............................................................................................................................6

U SER L OAD OF E NTERPRISE I MAGE .........................................................................................................................................7

I MAGE P RO M ULTIPLE L OADER ................................................................................................................................................9

S YMBOL D EVICE F LASH A RCHITECTURE .................................................................................................................................9

I MAGE P RO B ENEFITS .............................................................................................................................................................10

S UPPORTED I MAGE P RO SPT D EVICES A ND P ALM OS R ELEASES ..........................................................................................11

F LASH C HIPS S UPPORTED ......................................................................................................................................................11

S UMMARY ..............................................................................................................................................................................11

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Symbol ImagePro Overview

ImagePro Deployment Manager Overview

ImagePro is a software product for building and deploying software images to Palm OS based devices marketed by Symbol Technologies Inc. The ImagePro product loads Flash memory and/or RAM memory on devices with the selected Palm™ OS, and the selected application programs. Each enterprise or developer can customize the Symbol device load to their unique requirements.

With ImagePro, enterprise customers can build standard enterprise Symbol device software images. The standard enterprise images can be loaded in mass at a central site, or the images can be distributed to their device users via the enterprise PC network. The users can easily load the Symbol devices with the corporate image via a HotSync® type of process.

Enterprise Symbol Device Deployment Requirements

When an enterprise decides to deploy Symbol devices, they have several requirements that must be met.

Those requirements include the following:

A manageable process for the initial distribution of the Symbol devices and the custom software

(applications and possibly custom Palm OS) that is to be loaded

A manageable process to provide updates to the company Symbol device users when there is a desired update to the Palm OS, or to one or more applications

A very limited number of standard enterprise Symbol software images, so that the central enterprise support requirements are minimized

A process for enterprise users to retrieve and install the new enterprise Symbol device images without enterprise central support involvement

Program safety on the Symbol devices (programs installed in non-volatile Flash memory) so that in case of a Symbol device hard reset, the enterprise software will still be available on the Symbol device

ImagePro provides functions to assist in each of the above requirements.

Symbol Flash Memory Software Suite

Symbol Technologies offers a suite of Software Products that let customer applications utilize the unused non-volatile flash memory on SPT (Palm OS based) devices. Complete descriptions for each

Product, including complete Users Guides, can be downloaded from software.symbol.com

.

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Symbol ImagePro Overview

Symbol ImagePro Deployment Manager

• Windows PC software tool for Palm OS image building. Similar in concept to “Norton Ghost” for

PC images.

• Extract Palm OS components from model SPT device to PC directory with ImagePro FlashExtractor

• Build custom enterprise Symbol SPT device software images with the ImagePro Builder

• Select Palm OS components for SPT

• Delete or replace Palm built-in applications

• Include customer applications in non-volatile flash memory for SPT image

• Pre-load SPT device RAM memory image

• Build flash-only, RAM-only, or Flash+RAM image

• Load new software images at IT central site with the ImagePro MultipleLoader; load up to 32 SPT devices concurrently, or

• User installation of new images to SPT devices in the field using the ImagePro Installer

• Supports SPT 1550 and 18XX and Palm OS V4.X

• Guarantee exact clone software images

• Increased RAM memory availability since programs are stored in flash memory

• Increased program safety from storing custom programs in non-volatile flash memory

• Up to 50% reduction of deployment and support costs

Symbol InstallPro Application Guard

• Windows PC tool, similar in concept to “InstallShield” for PC installations

• Install customer application programs and databases in non-volatile flash memory or RAM memory of SPT devices

• Developer wraps programs + databases in InstallPro package using GUI interface

• User installs InstallPro-built package in the field via HotSync® process

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Symbol ImagePro Overview

• Easy installation process for SPT users for multiple file packages

• Protect against program loss if SPT device has battery power failure or hard reset

• Increased RAM memory availability since programs installed in flash memory

• Applications can be individually replaced in SPT device flash memory

• Supports SPT 1550 and 18XX and Palm OS V4.X

Symbol – HandEra BackupPro

• Software tool for backing up programs or databases to non-volatile flash memory on SPT devices

• User selects which programs or databases to backup

• One-tap backup from RAM to non-volatile flash memory

• One-tap restore from flash to RAM in case of hard reset

• Protect your valuable programs and data for those times when you do not have time to sync with a

PC or server

• Very simple-to-use manual backup tool

• BackupPro also includes Flash Memory APIs for developers

• Copy data files or programs from RAM to flash memory via calls from customer application program

• Can perform programmatic backup of SPT data files to non-volatile flash memory at key points in transaction cycle

• Full Software Developers Kit provided with BackupPro distribution

• For applications developed with Puma Satellite Forms, can use SFFlashBack Sat Forms extension software to access flash memory APIs from Sat Forms created programs

• Supports Symbol SPT 1500/1550/17XX/18XX devices and Palm OS 3.5 or 4.X

Symbol – HandEra FlashPro

• Developer Palm OS software tool for SPT device flash memory

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Symbol ImagePro Overview

• Full function tool for copying SPT programs or databases from RAM memory to non-volatile flash memory or from flash to RAM

• Protect your valuable programs and data for those times when you have not had time to sync with a

PC or server

• Increases available RAM memory since programs can run from flash memory

• Also includes Flash APIs

• Great developer tool for use with BackupPro, InstallPro, or ImagePro

• Supports Symbol SPT 1500/1550/17XX/18XX devices and Palm OS 3.5 or 4.X

ImagePro Components

ImagePro includes the following components:

Flash Extractor, to extract the Palm OS from a Symbol device to a PC directory. The extracted files are used as input to the ImagePro Builder.

RAM Extractor, to extract a complete model RAM software imaged. The extracted RAM image file is used as input to the Builder to build a combined Flash/RAM image, or as input to the Multiple

Loader or to the Installer to load a RAM-only image.

Builder, to build a Flash or Flash+RAM image.

Multiple Loader, for central site staff to load an images to up to 32 SPT devices concurrently from a single PC.

Installer, for users in the field to load new images from their PC to a Symbol device.

Build Enterprise Symbol Image Files

Using ImagePro, the enterprise central support personnel can build and test their enterprise Symbol device software images. The enterprise central support staff builds the image by using the ImagePro

Builder (see the primary Builder screen below) to do the following:

Select the OS components (programs and databases) to be loaded to the Palm OS Flash area

Select the additional applications and databases to be loaded to the User Flash Area

Select the RAM image (if any) to be loaded

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Select the file name for the enterprise image to be built

Click “Build” to create the new enterprise Symbol Flash image

Symbol ImagePro Overview

ImagePro Builder Screen

The OS image file to be loaded to Flash memory can be either a Standard Palm OS, or a Custom OS supplied by the customer/developer. Custom application programs can also be loaded in the OS part of

Flash memory. Standard Palm OS applications, such as expense, can also be deleted or replaced via this selection process. The RAM image (if any) can contain any Palm OS-based application program and/or database.

User Load of Enterprise Image

Once the enterprise central staff has defined and built the standard enterprise Symbol device images, those images can be loaded to devices at the central site using the ImagePro Multiple loader.

Alternatively, the images can be distributed to the enterprise field personnel via the enterprise PC network.

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Symbol ImagePro Overview

The Multiple Loader provides a tool for central site staff to load many devices with the same software image in a short time. The ImagePro Multiple Loader can load up to 32 devices in about 10 minutes

(1.3MB image).

If the image is to be loaded to the Symbol device by the user in the field, the ImagePro Installer provides a simple process to load the new image. The ImagePro Installer can load a combined Flash/RAM image, thus providing a complete new device software load.

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Symbol ImagePro Overview

ImagePro Multiple Loader

The ImagePro Multiple Loader feature is provided for loading large quantities of Symbol devices in a short time. The Multiple Loader feature can concurrently load up to 32 Symbol devices from a single

PC with an ImagePro created software image in about 10 minutes (based on a 1.3MB image). The

ImagePro Multiple Loader can load both Flash memory software images and RAM memory software images.

ImagePro Multiple Loader Screen

Symbol Device Flash Architecture

Symbol Flash technology allows developers to load application programs to the User Flash area of

Symbol devices. This Flash area is unused by the Palm OS components.

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Symbol ImagePro Overview

The entire Palm OS Flash area must be reloaded as an entity. However, the programs and databases loaded to the User Flash area can be individually replaced using either the Symbol FlashPro™ program, or using the Symbol InstallPro™ application installation tool.

Symbol Device Memory Architecture

ImagePro Benefits

ImagePro provides many benefits to enterprises and VARs deploying Symbol devices. The benefits realized are summarized below.

Minimize total cost of Symbol device deployment

Create a few standard enterprise images

IT (Information Technology corporate staff) election of standard Symbol applications to be supported

IT staff build and test supported images

Dramatically reduce the Symbol software configurations to be supported

Dramatically reduce the IT field support staff requirements (deployment staff, help desk)

Minimize the requirements for additional device memory by using all of flash area, and by deleting unneeded Palm built-in applications

Centralized IT purchasing power for Symbol applications

Mass load of devices at central site

Speed of deployment

By using enterprise PC processes developed over many years, Symbol device applications can be deployed much faster

Faster, more complete Symbol device application software configuration testing

Faster application testing via PC emulators

Reduce development and deployment tasks

Realize application savings sooner

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Symbol ImagePro Overview

Supported ImagePro SPT Devices And Palm OS Releases

ImagePro can be used to download Flash and/or RAM image files to devices using a PC running

Windows 95, 98, NT or 2000. The Symbol SPT devices ImagePro supports include:

Model Palm OS Available User Flash Memory On Device With 4MB Flash

Flash Chips Supported

Atmel

AMD

Fujitsu

Mitsubishi

ST

Intel

Toshiba

Summary

ImagePro is the first generally available facility that allows an enterprise or developer to completely determine the makeup of the OS and the applications on Symbol devices. This is a major step forward in

Symbol device manageability for enterprises. Enterprise customers can build and test a few Symbol device images for their field personnel. The field personnel can then easily load the new enterprise

Symbol image to their Symbol device. Or the central site can load all devices in mass and ship out the loaded devices to the users.

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Symbol ImagePro Overview

Copyright 2002 HandEra, Inc. All rights reserved.

HandEra, the HandEra logo, ImagePro, InstallPro, and FlashPro, are all registered trademarks of

HandEra, Inc. Unless otherwise indicated, HandEra, Inc. trademarks are registered in the United States and or may not be registered in other countries.

SYMBOL is a registered trademark of Symbol Technologies, Inc.

Palm Computing and Palm are registered trademarks of Palm Computing.

Other brand and product names may be registered trademarks of their respective holders .

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