null User guide

null  User guide
ALTIRIS®
Inventory Solution® for Network
Devices 6.0 SP2
Help
Notice
Inventory Solution 6.0 for Network Devices Product Guide
© 2001-2005 Altiris, Inc. All rights reserved.
Document Date: January 17, 2007
Bootworks U.S. Patent No. 5,764,593.
RapiDeploy U.S. Patent No. 6,144,992.
Recovery Solution U.S. Patent No. 5,778,395, 5,907,672, 4701745, 5016009, 5146221, 5144425, 5463390, 5506580, 5532694, GB
2172127, B 904359, 3606869.
Other patents pending.
Due to the inherently complex nature of computer software, Altiris does not warrant that the Altiris software is error-free, will operate without
interruption, is compatible with all equipment and software configurations, or will otherwise meet your needs.
The content of this documentation is furnished for informational use only, is subject to change without notice, and should not be construed as
a commitment by Altiris. Altiris, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this
documentation. For the latest documentation, visit our Web site at www.altiris.com.
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Management Suite, Site Monitor Solution, Software Delivery Solution, SNMP Management, Software Delivery Suite, TCO Management
Solution, UNIX Client for SMS, Web Administrator, Web Reports, and other product names are trademarks of Altiris, Inc. in the United States
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Inventory Solution for Network Devices Product Guide
2
Contents
Chapter 1: Introduction to Inventory Solution for Network Devices . . . . . . . . . . . . . . . . 4
Chapter 2: Setup and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
The Altiris Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up Notification Server . . . . . . . . . . . . . . . . . . . . . .
Step One: Verify Installation Requirements . . . . . . . . . .
System Requirements . . . . . . . . . . . . . . . . . . . . . .
Step Two: Install Notification Server. . . . . . . . . . . . . . .
Running InstallHelper . . . . . . . . . . . . . . . . . . . . . .
Installing Notification Server with the Install Wizard .
Installing Solutions from the Altiris Console . . . . . . .
Enabling the Altiris Solution . . . . . . . . . . . . . . . . . .
Installing Licenses . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading from Previous Versions of NS . . . . . . . . .
Step Three: Install the Altiris Agent . . . . . . . . . . . . . . .
Discovering Computers on the Network . . . . . . . . . .
Installing the Altiris Agent . . . . . . . . . . . . . . . . . . .
Step Four: Verify Server-to-Client Communication . . . . .
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. 5
. 5
. 7
. 8
. 8
. 8
. 9
12
12
13
13
14
14
15
16
Chapter 3: Using Inventory Solution for Network Devices . . . . . . . . . . . . . . . . . . . . . . . 17
Inventory Collection Policy. . .
Advanced Policy Settings .
Inventory Data Mapping . . . .
Add a Column Field. . . . .
Remove a Column Field. .
Apply to Device Types. . .
Test on Device . . . . . . . .
Import Table . . . . . . . . .
Export Table . . . . . . . . .
Delete a Table . . . . . . . .
Import MIB Files. . . . . . .
Add a MIB Object ID .
Resource Manager . . . . . . . .
Summaries Tab . . . . . . .
Inventory Tab . . . . . . . .
Tasks Tab . . . . . . . . . . .
Inventory Reporting . . . . . . .
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Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Inventory Solution for Network Devices Product Guide
3
Chapter 1
Introduction to Inventory Solution for Network
Devices
Altiris Inventory Solution for Network Devices is one of the Altiris Network Device
management tools, which allows you to manage inventory for the network devices you
have associated to a network environment. This product integrates with the Altiris
Infrastructure, which gives you the added benefit of setting policies to alert you of
critical information and discovery results. You can customize the inventory tables to
select the fields and object IDs that you want to collect when the Inventory Collection
Policy runs. Inventory Solution for Network Devices also provides many inventory
reports to keep you updated on a variety of SNMP-enabled devices information. You can
also use the Resource Manager to view inventory collected for a specific network device.
Inventory Solution for Network Devices uses information gathered when a discovery
operation is performed using Altiris Network Discovery. As new device types are added
to your network infrastructure, Network Discovery will update the device types available
for inventory collection. You can find the list of device types on the Inventory Data
Mapping (page 18).
The Inventory Data Mappings feature allows you to customize the inventory tables
that are stored in the Notification Server’s database. Network administrators have the
ability to:
z
Add or remove fields from a table
z
Delete, import, and export tables
z
Import MIB files
z
Select the device types that you want to apply the table configurations to when
inventory runs
See Inventory Data Mapping on page 18 for information.
The Inventory Collection policy determines what devices get inventoried, when, and
how often inventory is collected. You can create multiple inventory policies to collect
inventory from different device types, and then schedule them at different times to
lessen the impact on your network. See Inventory Collection Policy on page 17 for
information.
The Resource Manager lets you view inventory data for individual network devices,
scrolling through various types of information to ensure you are collecting the data you
want. See Resource Manager on page 22. You can also view or print reports for the
network devices you want to manage by selecting from a variety of inventory reports.
See Inventory Reporting on page 24 for information.
The ability to customize inventory data, schedule inventory tasks, and then view the
results through inventory reports, makes this product a cost savings value to any IT
organization.
Inventory Solution for Network Devices Product Guide
4
Chapter 2
Setup and Installation
Welcome to Altiris IT Lifecycle Management, a systems-oriented approach to tracking,
deploying, and maintaining corporate resources across your organization, including
management of desktop computers, notebooks, handhelds, web and network servers,
routers, and many other types of corporate assets and services. Altiris provides modular,
integrated solutions for complete administration of client and mobile computers,
management of corporate assets, and deployment of all types of servers running
Windows, Linux, and Unix operating systems. And it can all be customized to fit your
organizational model, network topology, and environmental requirements. Altiris IT
Lifecycle Management is a comprehensive IT management system that provides
resource administration to meet your specific needs and business challenges.
Altiris IT Lifecycle Management
So get ready to change the way you work, the way you plan, and the way you think
about designing and implementing an integrated IT management system. Extend your
IT reach using automated tasks and remote administration processes. Implement your
own corporate methods and business “know-how” efficiently using Altiris’ integrated
services and technology. Manage all of your Windows, Linux, Unix, Mac, or handheld
operating systems remotely from a single user console with multiple solutions designed
specific to your needs. Take control in ways you never thought possible.
The Altiris Infrastructure
Altiris provides a modular infrastructure that allows you to add solutions on-the-fly or
automate, simplify, and reduce the cost and complexity of IT tasks.
The Altiris infrastructure supports heterogeneous platforms, including devices running
Windows*, Linux*, UNIX*, Macintosh*, Pocket PC*, Palm*, and RIM*. As stand-alone or
integrated systems, Altiris products can reduce administration and training costs,
improve IT responsiveness, and save your organization time and money.
Setting up Notification Server
Altiris solutions plug-in to the Notification Server infrastructure, which provides security,
reporting, and policy definition services, and includes the Altiris Console for remote
Inventory Solution for Network Devices Product Guide
5
management of all solutions from a Web browser. To install Altiris solutions, you first
install the Notification Server, then deploy the Altiris Agent to each managed computer
device, and finally enable each selected Altiris solution. It is a simple process that can be
automated in many different ways depending on your environment and individual
requirements. This document details the basic tasks required to set up Notification
Server and the plug-in Altiris solutions.
Follow this guide to install Notification Servers for evaluation purposes in a controlled
environment. For in-depth planning concepts and rollout instructions for large or
distributed environments, see the “Installation” section in the Altiris Notification Server
Reference Guide.
Follow these basic steps to set up Notification Server:
1.
Ensure that the selected Windows server and clients meet all hardware and software
requirements before installing Notification Server. See Step One: Verify Installation
Requirements on page 7.
2.
Download and install prerequisite software and services. Then install Notification
Server and the Altiris solution to a Windows server. See Step Two: Install
Notification Server on page 8.
3.
Deploy the Altiris Agent to each client computer device. See Step Three: Install the
Altiris Agent on page 14.
4.
Validate communication between Notification Server and the Altiris Agent. See Step
Four: Verify Server-to-Client Communication on page 16.
Inventory Solution for Network Devices Product Guide
6
Setting up Notification Server
After installing Notification Server, you can configure each selected Altiris solution using
the Getting Started page on the Altiris Console.
What type of installation?
Set up and configuration will vary depending on what you already have installed:
z
If installing Altiris Notification Server 6.0 for the first time, start with Step
One: Verify Installation Requirements on page 7 to identify system requirements,
download required software and services, and run the Notification Server
installation wizard. If you are evaluating a solution, accept the default settings and
install in a test environment with a server and client computer.
z
If Notification Server 6.0 is already installed, see Installing Solutions from the
Altiris Console on page 12 to add the Altiris solution from the Solution Center.
z
If upgrading to Notification Server 6.0, see Upgrading from Previous Versions
of NS on page 13 for detailed instructions about optimizing for
Notification Server 6.0. Because Notification Server 6.0 includes major feature
upgrades, in many cases you will need to perform basic update tasks, increase
allotted disk space for the database, and complete additional design optimization
tasks before proceeding.
Step One: Verify Installation Requirements
Before you do anything else, select an appropriate Windows server to which you can
install the Notification Server and any Altiris solutions. The server and clients should
comply with the System Requirements on page 8.
Important
If evaluating an Altiris solution, install the solution to a computer with minimal server
requirements in a lab environment and at least one managed client computer. This
allows you to run through the installation and get a feel for performing basic tasks. As
you roll out to a production environment, you can increase RAM, enlarge disk space for
the Notification Database, or upgrade your server depending on the number of managed
computers and the needs of your environment and IT team.
Updating to Notification Server 6.0
Notification Server 6.0 includes new task-based user interface features, updated
security, localized language support, easy-to-use wizards, and integrated IT solutions.
Inventory Solution for Network Devices Product Guide
7
In fact, the whole Notification Server infrastructure has been updated, including its plugin solutions.
New users will enjoy the ease-of-use and intuitive features when getting started.
Previous users updating to the new Altiris Console will see significant updates and a new
task-based user interface with increased response and functionality.
These major updates will require the installation of Microsoft .NET services, updated
MDAC connectivity, increased database requirements, and other design considerations.
See Upgrading from Previous Versions of NS on page 13 for complete information.
System Requirements
The following are system requirements for installing Notification Server and setting up
the Altiris Agent on client computers.
Operating System
Windows Server 2003, and Windows 2000 Server, Windows
2000 Advanced Server with SP2 or later
Processor
Pentium III 800 MHz or faster
RAM
512 MB
1 GB recommended for increased speed in large
environments
Hard Drive
20 GB (recommended)
105 MB for Notification Server and components (disk space)
1 GB for SQL Server database
File system
NTFS partition
The following are system requirements for the client computer running the Altiris Agent.
Operating System
Windows 95 or later
Disk space on client
5 MB disk space for Altiris Agent, plus space to install
required software
RAM
64 MB
Browser
Microsoft Internet Explorer 4 or later
Step Two: Install Notification Server
To install Notification Server, start by downloading and launching the NSInstallHelper
from the Altiris Web site or CD. This installation utility includes a wizard to verify that all
prerequisite software and services are present on the server. If additional software is
required, NSInstallHelper will assist in downloading and installing any missing
components. Then NSInstallHelper will automatically launch the installation wizard for
Notification Server (Altiris_NS_6_0.exe).
Running InstallHelper
First, download NSInstallHelper.exe from the Web site or CD to check for the installation
of required software and services. If missing, the following software and services will be
Inventory Solution for Network Devices Product Guide
8
identified by the NSInstallHelper and links will be provided to download the required
software.
Database
Microsoft SQL Server 2000 SP3 (recommended) or MSDE
2000. If you do not have a database installed, InstallHelper
will assist in installing MSDE 2000.
Microsoft IIS
Including FTP Server and IIS with Worldwide Web Server
Services
Microsoft .NET 1.1 framework (with ASP .NET), Microsoft Data
Access Control 2.7 (MDAC)
Browser
Microsoft Internet Explorer 6.0 or later
To determine if you have all required prerequisite software, launch
NSInstallHelper.exe. It will take a few seconds to evaluate your host computer and
list the prerequisite software. To install, click Next to download the next component in
the list.
Note
You may be required to restart NSInstallHelper to identify and install additional software
prerequisites.
Installing Notification Server with the Install
Wizard
If all required software and services are installed, then InstallHelper will automatically
download and launch the Notification Server installation wizard.
Inventory Solution for Network Devices Product Guide
9
Accept licensing terms and follow all prompts provided in the installation wizard to set
up Notification Server. For Setup Type, select the Complete option for evaluation or
testing purposes. For advances users, select Custom for installation across a distributed
environment.
After Notification Server components are installed, four basic configuration pages open:
1.
The User Identity Settings page appears first. Enter credentials with
administrator rights.
Important
The domain entry is the Domain Name that the computer is associated with on the
network. The user must be a Windows user with local administrator rights to the
Notification Server computer.
2.
The E-mail Settings page allows you to set up an e-mail address to send alerts to
the administrator automatically from system events generated from the Notification
Server.
Inventory Solution for Network Devices Product Guide
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Enter the DNS name or IP address of your SMTP server. You must also enter a valid
user name and password to log on to the mail server if your SMTP server requires
authentication. Click Send Test E-mail to verify that the Notification Server is
sending e-mail to the correct address.
3.
The SQL Database Settings page allows you to set up credentials for the instance
of Microsoft SQL Server and the installed Notification Database.
Enter the name of the server running Microsoft SQL Server or MSDE. You can install
the Notification Database to a specific SQL 2000 instance by entering the server
name and SQL instance. Example: SQL server name\SQL instance.
If you are installing Notification Server for the first time, click Create new
database and enter the name of the database to be created. If you are upgrading
Notification Server and want to use an existing database, enter the name of the
Notification Database backed up from a previous version. You can use existing
application credentials or enter new database authentication credentials.
Inventory Solution for Network Devices Product Guide
11
Note
To select an appropriate Command Timeout (in seconds), enter a value between 1
second and 3600 seconds (1 hour). The database command timeout setting applies
to all SQL Server connections used by the Notification Server. If you experience
timeout errors when using a database connection due to network traffic or heavy
server usage, increase the value of this setting.
4.
The Setup Wizard Completion page summarizes the settings entered in the
previous pages. Click Finish.
When complete, the Altiris Console opens to the Getting Started page. From this page
you can install Altiris solutions from the Solution Center.
Installing Solutions from the Altiris Console
After installing the Notification Server, click the Install Altiris Solutions from the
Solution Center link on the Getting Started tab of the Altiris Console.
The Solution Center page opens with a list of Available Solutions. Click the
appropriate Solutions, Suites, or Segments button, or sort solutions categorized by
operating system.
Example: to install Network Devices, select it from the Solutions list. Click the Start
button on this page to begin the download and installation process of all selected Altiris
solutions.
To verify that the solution is installed, click the Getting Started tab on the Altiris
Console. Click the Currently Installed tab on the Solution Center page. This table
displays a list of the solutions installed on your Notification Server.
Enabling the Altiris Solution
Solutions may be required to be enabled and configured independently depending on
features and functionality. See the Quickstart page or the product guide for each Altiris
solution for additional information.
Inventory Solution for Network Devices Product Guide
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Installing Licenses
This product comes with a 7-day license agreement. However, after you register, a new
product key is sent to you by e-mail. You must install the new product key to continue
using Inventory Solution for Network Devices beyond the evaluation period.
To license the product
1.
From the Altiris Console, click the Configuration tab.
2.
In the treeview, click Licensing.
3.
In the right pane, click the Install License tab.
4.
Option 1: Click Path to license folder.
„
Click Browse to navigate where the license product key information is located
(this is the location where you saved the product key e-mail). Click the Install
License button.
Option 2: Click Paste content to Licenses below (default option).
„
Copy and paste the contents of the license product key e-mail into the text field.
Click the Install License button.
Upgrading from Previous Versions of NS
To upgrade to Notification Server 6.0, you need to uninstall previous versions of
Notification Server and any installed Altiris solutions from your Windows operating
system. It is also suggested that you back up your database to retain inventory data,
status information, custom reports, collections, and policies in your Notification Server
system. By backing up your Notification Database and later identifying it when installing
Notification Server 6.0, you can ensure that all information is retained during this
upgrade process.
Steps required for Notification Server 6.0
1.
Open Add/Remove Programs from the Control Panel in your Windows operating
system.
„
Remove Altiris Notification Server.
„
Remove any installed solutions.
2.
Back up your Notification Database. If you have a version of the Notification
Database previous to the Notification Server 5.5 SP3 database, you will have to
upgrade first to that version of Notification Solution.
3.
Clean up all MSIs and other files from previous installations.
4.
Run NSInstallHelper to identify any missing software required for Notification
Solution 6.0. See Running InstallHelper on page 8.
5.
Install Notification Server 6.0. See Installing Notification Server with the Install
Wizard on page 9.
6.
Install the Altiris solution from the Solution Center. See Installing Solutions from the
Altiris Console on page 12.
Altiris Agents and Package Servers will also update automatically. All necessary logic
is built into the install packages. You can simply enable the upgrade policies.
Inventory Solution for Network Devices Product Guide
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7.
Verify the upgrade installation. See Step Four: Verify Server-to-Client
Communication on page 16.
Step Three: Install the Altiris Agent
After installing Notification Server and plug-in solutions, go to the Getting Started tab
to perform set up tasks for the Altiris Agent, including discovery of client computers on
the network, installing licenses, installing the Altiris Agent, and enabling the Altiris
solution.
Discovering Computers on the Network
Identify and select all of the client computers on the network by domain or other
criteria. This process allows you to view and select computer resources when Installing
the Altiris Agent.
Note
During an evaluation, you can skip this step and install the Altiris Agent without
completing a full network discovery operation. However, when installing the Altiris Agent
to several computers in a large environment, you will want to first discover computers
on the network to install the Altiris Agent.
1.
Click Discover computers on the Getting Started page. The Resource
Discovery page opens.
2.
Enter the name of the Domain or browse to select available domains by clicking the
folder icon
. Click the Add button
to include the domain in the search list.
3.
Select Domain Browse List to discover all computers (including Windows 95, 98,
98 SE, and ME computers) currently sharing files or printers or running the
messenger service.
4.
Select Domain Membership to discover all computers that have trust accounts in
the domain, including Windows NT/2000/XP/2003 computers in the domain. It will
not find any Windows 95, 98, 98 SE or ME computers. This method is slower than
Inventory Solution for Network Devices Product Guide
14
the Domain Browse List method and will not identify the Operating System of the
computer.
5.
Click Discover Now. Computers from the entered domains are discovered and
listed. Select the computers to deploy the Altiris Agent. Click Apply.
After discovering the computers on your network, you can then choose the computers to
which you want to install the Altiris Agent.
Installing the Altiris Agent
After discovering the computers on your network, you can now filter and select the client
computers to install the Altiris Agent. For older operating systems, you can download
agent installation files from a Notification Server Web page. You must have
administration rights to deploy the Altiris Agent.
1.
Click Install the Altiris Agent on computers on the Getting Started page. The
Altiris Agent Installation page opens.
2.
Click Select Computers to open a page listing all discovered computers. Select the
client computers to which you want to deploy the Altiris Agent and click OK.
Hint
Select the Discovered computers not reporting inventory filter from the dropdown list to view all discovered client computers that do not have an Altiris Agent
already installed. You can also add the names of known computers in the Add field.
The names of all selected computers to which you can deploy the Altiris Agent will
be listed in the Altiris Agent Installation page.
3.
Click Install Altiris Agent. The Options page opens to allow you to set
configuration properties for the Altiris Agent. For now, select the Show the Altiris
Agent icon in the system tray option.
4.
Click Proceed with Install. The Altiris Agent is pushed down to the client computer
and automatically installed.
Installing the Altiris Agent from a Web page
To download the Altiris Agent installation package from a Web browser, you will need to
pull the agent installation file from the Altiris Console. This method of installation is
required for installing the Altiris Agent on Windows 95, 98, and ME operating systems.
1.
From the Altiris Console, click the Configuration tabview. In the left pane, navigate
to Configuration > Altiris Agent > Altiris Agent Rollout.
2.
Select Altiris Agent Installation. View the URL of the download page in the field
under URL of download page for Win32 users. You can e-mail this URL to your
users to assist in installing the Altiris Agent.
3.
Click Show me this page to view the download page that you will send to your
users.
4.
Using a Web browser, go to the following URL:
http://NSName:80/Altiris/NS/Agent/AltirisAgentDownload.aspx
where NSName is the name of your Notification Server computer.
Inventory Solution for Network Devices Product Guide
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Step Four: Verify Server-to-Client Communication
This last step lets you verify that you can successfully access and manage client
computers. There are several ways to test your connection depending on the size of your
system and type of environment:
z
In a test environment, you can quickly verify the installation of the Altiris Agent by
simply checking the client computer. The Altiris Agent icon will appear in the system
tray of the managed computer.
z
In a larger test environment with several managed computers, you can run the
Altiris Agent basic inventory (sorted by last update) report to check the client
to server communication. As part of its routine, the Altiris Agent sends basic
inventory to Notification Server soon after it is installed and reports the Altirisenabled computers recently inventoried. This report can be found in the Altiris
Console by clicking the Reports tabview, then in the treeview pane, navigating to
Reports > Notification Server Infrastructure > Agent > Altiris Agent Inventory.
z
To verify that each solution is installed, click the Getting Started tab on the Altiris
Console and then click the Currently Installed tab on the Solution Center page.
This table displays a list of the solutions installed on your Notification Server.
z
After installation, click the Tasks, Reports, and Configuration tabs. Each solution
will add its own features to each of these pages.
After installing Notification Server and verifying data transmission, you can configure
each solution from the Configuration tab on the Altiris Console.
Inventory Solution for Network Devices Product Guide
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Chapter 3
Using Inventory Solution for Network Devices
Inventory Solution for Network Devices extends the basic inventory collected from
network devices when Altiris Network Discovery runs a Scan Group policy. You must
discover and enable all network devices before you can begin using this product. See the
Altiris Network Discovery Product Guide for information.
The Inventory Collection Policy (page 17) can be scheduled to collect inventory from
network devices and can apply to any network device collection. Inventory data is stored
in the Notification Server’s database.
Inventory collects data from SNMP-enabled network devices based on the Inventory
Data Mapping (page 18), which identifies the data fields you want to collect, and then
applies the settings to selected device types. You can import and export tables, or
import MIB files to expand the fields available for data collection.
The Resource Manager (page 22) lets you review inventory data for a specific network
device, and Inventory Reporting (page 24) provides different reports based on device
type or specific data collected.
Inventory Solution is easy to use, lets you track network device data, customize
inventory data fields, and print or view a variety of inventory reports.
Inventory Collection Policy
The Inventory Collection policy is used to collect inventory from network devices. By
default, this policy is scheduled to collect inventory on a daily bases. However, you can
set the schedule to run whenever your business operations will allow. Inventory will only
be collected from network devices that have been discovered and enabled with Altiris
Network Discovery. See the Altiris Network Discovery Product Guide for information.
It is good practice to create several policies to collect information for each collection you
have defined. Scheduling each policy for a different time to run will limit the time it
takes to collect inventory so as not to disrupt other network activity. If you need to
gather inventory data before a policy’s scheduled time, you can run any policy manually
by clicking the Inventory Now button.
To Collect Inventory
1.
From the Altiris Console, click the Tasks tab.
2.
Click Tasks > Assets and Inventory > Network Devices > Inventory Collection Policy.
Advanced Policy Settings
When an inventory policy runs, it will attempt to collect data from the assigned
collection, and then use these settings to determine what action to take on each device
in the collection.
Ping device: The Notification Server will ping the network device. Data will be gathered
from the resource device only if a response is sent back to the server.
Inventory Solution for Network Devices Product Guide
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SNMP Support: This option will look for network devices that have SNMP enabled.
Circular DNS resolution: The server will perform a reverse DNS query for the fully
quantified domain name (FQDN) of the IP address that is found for the device. If DNS
returns a name for the IP address, the server will then perform a DNS query on that
name to determine if the resulting IP address matches the original. Occasionally, the
DNS lookup and reverse DNS look information is not synchronized on the server. This
feature helps avoid storing the wrong information for discovered network devices.
NetBIOS name and domain: This option will check devices for a NetBIOS name and
domain, essentially found in devices running the Windows operating system.
Maximum threads: The number of parallel queries the server will allow for discovering
devices. The number you enter can impact the bandwidth of network traffic.
SNMP timeout (ms): How long should the server wait to receive a message from the
network device where SNMP is enabled before moving to the next device.
SNMP retry count: If the server does not receive a message from the network device
where SNMP is enabled, how many times should the server try before moving to
discover the next device.
Ping timeout (ms): How long should the server wait for a response from a network
device after the server sends a ping message before moving to the next device.
Ping retry count: How many times should the server try to send a ping message to a
network device before moving to the next device.
Log diagnostic information: Diagnostic information is logged to the default URL
address of HTTP://< NS server name>/Altiris/NS/LogView.asp.
To set the Inventory Collection policy
1.
From the Altiris Console, click the Tasks tab.
2.
Click Tasks > Assets and Inventory > Network Devices > Inventory Collection Policy.
Inventory Data Mapping
Inventory Solution for Network Devices provides SNMP support for leading hardware
manufacturers, so you can begin collecting inventory right away. However, to ensure
that the inventory data collected is the same as you expect, you need to review, add, or
modify the information on this page.
Inventory Data Mappings allows you to customize the inventory data that is collected
from network devices when the Inventory Collection policy runs. The Table field is a
drop-down list of all the SNMP tables currently in the Notification Server’s database. The
table you select displays the field values in the Columns pane, and the Apply to
device type pane displays the devices that you want to apply the table values. When
the inventory policy runs, the information collected will be the same information defined
by the table, its column field values, and the applied device types.
You can change the table configurations by adding column field values, but you cannot
remove fields if inventory has already been collected and there is information stored in
the database for the field you want to remove. To remove fields from a table that
already has information stored in the database, delete and redefine the table. This is
made simple by using the Export Table (page 20) feature, which allows you to save a
table configuration before deleting a table. After you Delete a Table (page 21) from the
database, you can use the Import Table (page 20) command to add the table
Inventory Solution for Network Devices Product Guide
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configuration back into the database, and then change the configuration using the Add
and Remove buttons. After the table configuration is defined, select the Apply to Device
Types (page 20) that you want the configuration apply when inventory collection runs.
Field Definitions
Table: This is a list of predefined SNMP tables, which map to network device types and
determine the data that will be collected when inventory runs.
MIF Class: This is a data field used for mapping tables if you are forwarding Notification
Server information to an SMS database.
Columns: These are SNMP fields, which correspond to the Table selected. When
inventory runs, these values will be collected from SNMP-enabled network devices.
Import Table: This option lets you import XML files containing SNMP table definitions
into the database. The table name is added to the Table drop-down list, and the column
information displays the imported information.
Export Table: The table you select to export displays at the bottom of the page. Rightclick on the file name and select Save Target As to navigate to a directory location.
Import MIB: This option lets you import MIB files (obtained from hardware
manufacturers) into the database to expand the field definitions of data that can be
collected when inventory runs.
Apply to Device Types: Select the check box next to each device type that you want
the mappings (Table and Column) values to apply.
To set Inventory Data Mapping
1.
From the Altiris Console, click the Tasks tab.
2.
Click Tasks > Assets and Inventory > Network Devices > Inventory Data Mapping.
Add a Column Field
The Column pane displays the fields for the table you selected from the Table dropdown list. These are the fields that will be collected when inventory runs. You can use
the Add or Remove buttons to change the table configuration. However, you can only
remove fields if no data has been collected and stored in the database. When you add a
row of data, it defines the table in the database and will apply to the device types you
select in the Apply to device types pane. The fields you add will not change the
database until you click the Apply button at the bottom of the page.
To add a field to the table, you must be able to identify the Name, Type, Length, Key,
and ObjectID fields as described below.
Name: This identifies the field you want to collect when inventory runs. The name you
select will be stored in the database and appear on inventory reports.
Type: This is the type of field, your choices are: string, date time, integer, float, uuid,
and boolean.
Length: This is the length of the field value. Some fields are predefined such as the
integer type, which is always the length of 4.
Key: This is the primary key that identifies the data collected and stored in the
database.
Inventory Solution for Network Devices Product Guide
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Object ID: This is the Management Information Base (MIB) data object. Inventory
ships with a number of MIBs, but you can add to the MIBs listed by using the Import MIB
Files (page 21) feature. The SNMP data you select to collect will apply to the hardware
devices you select in the Apply to devices pane. See Add a MIB Object ID (page 21)
for information.
Remove a Column Field
This feature is used to remove fields from table definitions when you do not have any
network devices that will return SNMP data after inventory is collected. You can remove
column fields if no data has been collected from network devices is currently stored in
the database. If data resides in the database for a field you want to delete, you must
use the Delete a Table (page 21) feature, and then redefine the table. The fields you
select to remove will not change the database until you click the Apply button at the
bottom of the page.
Apply to Device Types
This feature allows you to select the device types that you want to apply the table
configurations you have defined, when the Inventory Collection Policy (page 17) runs. If
there are device types that are not on your network, you can use the Add and Remove
buttons to update the list in the Apply to device types pane. The changes take effect
when you click the Apply button at the bottom of the page.
Test on Device
You can view the data that will be collected for a specific device after you define the
table by using the Test on Device button. This ensures that you have defined the field
values for a table definition correctly.
After you define a table and before you click the Apply button to save your changes to
the database, click the Test on Device button. When the Test Table Mappings on
Device page displays, enter an IP address or host name for a network device, and then
click the Test button. This attempts to collect inventory for the table you selected on the
Inventory Data Mappings page, and return the results on this page. You can review
the data returned and if needed, change the table configuration until the results
displayed are what you want.
Import Table
You can import tables using the Import button so that the database is updated with the
table configurations, which will collect the inventory you want from network devices.
After you click the Import button, tables that have been saved using the Export Table
(page 20) feature can be imported by navigating to the directory location where the XML
files reside. Imported files appear as a table selection in the Table drop-down list.
Export Table
If you are a host site managing network devices for an infrastructure and you want to
send table configurations to other locations within your organization, this feature is an
easy way to ensure that all servers using Inventory Solution for Network Devices are
collecting the same inventory. After you add and remove all field values for the tables
that define the inventory collection, you can save any tables you want by using the
Inventory Solution for Network Devices Product Guide
20
Export button. The table you save displays at the bottom of the page, showing the XML
file highlighted in blue. By default, files are exported to the directory C:\Program
Files\Altiris\NetworkInventory\NetworkInventory\TableMapExports. However, you can
right-click on the file name at the bottom of the display and save the table to any
directory location you want. These files can be sent to other administrators, who can
then use the Import Table (page 20) feature to update the database for their servers.
If you have already collected inventory and decide you want to remove a specific field
from a table, you must delete the table from the database and redefine the table
configuration so that the tables defined collect the inventory you want. To save time and
effort, you can export the table configuration files to a directory, delete the table from
the database, and then import the table and make the necessary changes to the
Column fields using the Add and Remove buttons.
Delete a Table
You can delete a table from the Inventory Data Mappings page if you no longer want
the table defined in the database. If you are deleting a table to eliminate data for a field
that you want to remove from a table configuration, you can save time in redefining the
table by using the Export Table (page 20) feature before clicking the Delete button.
When you click the Delete button, the Remove Inventory Table page displays. The
table name must match one of the tables from the Table drop-down list. You can choose
to delete the table completely or only delete the data stored for the table. Changes to
the database occur when you click the Apply button.
Import MIB Files
Management Information Base, or MIBS, are data objects defined in the database and
are used by an SNMP manager to control hardware and software resources. MIBs allow
you to expand the data fields that can be collected when inventory runs. Inventory
Solution for Network Devices already provides many of the leading hardware
manufacturers MIBs. However, you can expand the object IDs (MIBs) by using this
feature.
After you obtain a new MIB file from the manufacturer for the network device you want
to collect data from, click the Import MIB button. Navigate to the directory where the
MIB file is located, and select the file you want to import. When you Add a MIB Object ID
(page 21) to a table configuration, the new MIB file you imported will display in the MIB
drop-down list on the MIB Entry Selection page.
Add a MIB Object ID
Select a table that you want to modify from the Table drop-down list. Click the Add
button and a new line item appears in the Columns pane. Enter a description for the
Name field of the data you want to collect, and then enter its Type, Length, and Key
values. Select the Object ID field, a drop-down arrow displays for you to select the data
field for a specific network device from the MIB Entry Selection page.
From the MIB Entry Selection page, select a MIB from the MIB drop-down list. The
MIB you selected will display MIB fields in the Object ID pane. You can scroll through
the MIB tree to view the data types available for inventory collection. When you select
an object ID, its specific information, such as the string; numeric representation (within
the MIB tree); type; textual convention; and description) displays in the pane below.
You can select any object ID you want; however, you must be sure the object ID you
select does not conflict with the other object IDs already defined in the table.
Inventory Solution for Network Devices Product Guide
21
Example: In the following graphic the object ID displays the numeric representation for
the MIB selected. The SNMP Printer table configuration shows that the fields Serial
Number and Device Name come from a different MIB tree level. You can see that all
the object IDs have the same numeric value until the 14th column, which displays a 2
for Serial Number and Device Name. Because there is only one possible result for
both Serial Number and Device Name, this configuration is allowed. If you select an
object ID from the MIB tree (displayed in the Object ID pane) that is from a different
tree level, and it could return more than one result, the inventory collected will create
multiple rows when added to the database. This can create conflicting inventory results
and can be avoided by using the Test on Device (page 20) feature to ensure that the
table configuration is returning the results you want with inventory collection runs.
Resource Manager
This feature lets you review summaries and inventory for any network device. The data
views are specific to an individual device selected from one of the default Network
Device Collections or any other collections you have created.
Network Device Collections are categories of network devices, such as all network
devices, routers, switches, and SNMP-enabled computers. Each collection lists the
network devices by host name, device name, IP address, and more. Double-click any
device listed in a collection to view the Managing Resource page, and then click the
Summaries Tab (page 23), Inventory Tab (page 23), or Tasks Tab (page 23).
To view the resource manager
1.
From the Altiris Console, click the Resources tab.
2.
Click Resource Management > Collections > Network Device Collections.
3.
Click on one of the collections.
4.
Double-click on one of the network devices in the list.
Inventory Solution for Network Devices Product Guide
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Summaries Tab
The Summary pages let you view statistical data for all managed network devices.
Deployment Solution for Network Devices populates both the Connectivity Summary and
SNMP Summary pages. However, it is possible that network device data is available in
other summaries since this information is shared among other Altiris products.
Connectivity Summary
This summary displays information for the network device you selected (source) and
where it is connected (destination). This port mapping helps you know the start and end
connecting points for each network device.
Port/Interface: The port or interface number of the source (the device you selected to
view) network device.
Remote Device: The name of the destination network device but only if DNS is
enabled, otherwise this field is blank.
Remote IP Address: The IP address of the destination network device.
Remote Port/Interface: The destination port or interface where the network device is
connected.
SNMP Summary
This summary displays the SNMP settings for the network device you selected to view.
The Network Discovery and Switch Discovery processes populate the information on this
page. See the Altiris Network Discovery and Deployment Solution for Network Devices
Product Guides for information.
Inventory Tab
This feature displays inventory information collected when the Inventory Collection
policy ran. If you are trying to view specific data and do not find it listed, try refreshing
the inventory page. If the data is still not listed, review the Inventory Collection Policy
(page 17) and Inventory Data Mapping (page 18) processes.
z
SNMP Host Devices
z
SNMP Host Resources
z
SHMP Interfaces
z
SNMP Inventory Results
z
SNMP Software
z
SNMP Storage
z
SNMP TCP/IP
z
SNMP Win32 Services
z
SNMP Win32 Shares
Tasks Tab
The features on this page are available if you have Deployment Solution for Network
Devices installed on your server. You can perform several functions, such as backup and
Inventory Solution for Network Devices Product Guide
23
restore configurations, rediscover devices; add, update, or delete VLANs; change VLAN
ports, change VLAN trunk ports, and copy VLAN configurations. See the Altiris
Deployment Solution for Network Devices Product Guide for information.
Inventory Reporting
Inventory Solution for Network Devices provide many reports to manage the inventory
collected from all devices on the network. If the reports do not show the results you
expect, review the Inventory Data Mappings to make sure the table field values are
defined like you want.
There are five categories of inventory reports:
Devices
NetWare Servers
Printers
Switches/Routers
Windows Computers
The information for any report can be sorted by the column in either ascending or
descending order. Click any column header and the pane will refresh with the
information sorted in ascending order, then click the column header again, and the
information will change to descending order. The ability to sort reports helps you find
specific information more quickly.
To view reports
1.
From the Altiris Console, click the Reports tab.
2.
Click Reports > Assets and Inventory > Network Devices.
Inventory Solution for Network Devices Product Guide
24
Index
A
HPCMS 12
Install Wizard for NS 9
InstallHelper 8
licenses 13
setup 5
solutions from Altiris Console 12
types for NS 7
adding column feild 19
advanced collection policy settings 17
Altiris Agent
deploying 15
installing 14
Altiris Console
installing solutions 12
Altiris Infrastructure 5
Altiris IT Lifecycle Management 5
applying to device types 20
C
collection policy 17
collection policy settings, advanced 17
collumn feild, adding 19
column feild, removing 20
communication, verifing server-toclient 16
computers,discovering networked
computers 14
connectivity summary 23
installing NS
step 1, requirement
verification 7, 7
step 2, installing NS software 8
step 3, install the Altiris Agent 14
step 4, verify server-to-client
communication 16
inventory reporting 24
inventory tab 23
importing MIB files 21
Infrastructure, Altiris 5
T
tab, inventory 23
tab, tasks 23
tasks tab 23
mapping data 18
network, discovering computers 14
test on device 20
types of NS installations 7
U
updating NS versions 7
Notification Server, see NS
V
NS
verifing communication 16
Altiris Agent install 14
Install Wizard 9
installation types 7
installing solutions from Altiris
Console 12
server requirements 8
server-to-client communication,
verifing 16
setting up 5
software installation 8
updating versions 7
F
import table 20
system requirements, NS 8
M
export table 20
I
summaries tab 23
table, import 20
enabling solutions 12
HPCMS, installing 12
solutions, enabling 12
table, export 20
E
H
SNMP summary 23
Lifecycle Management, Altiris 5
discovering computers on the
network 14
files, importing MIB 21
setup and installation 5
table deletion 21
device, test on 20
feild definitions 19
settings, advanced collection policy 17
licenses, installing 13
N
device types, applying to 20
setting up NS 5
L
data mapping 18
deploying the Altiris Agent 15
server-to-client communications,
verify 16
tab, summaries 23
MIB files, importing 21
delete a table 21
server requirements 8
IT management 5
D
definitions,feild 19
S
versions, updating NS 7
W
Wizard, Install 9
P
policy, collection 17
R
removing column field 20
reporting, inventory 24
resource manager 22
running InstallHelper 8
installation
Inventory Solution for Network Devices Product Guide
25
Inventory Solution for Network Devices Product Guide
26
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