IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes

IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
IT Management Suite 7.1 SP2
MP1 Rollup Version 9
Release Notes
IT Management Suite 7.1 SP2 MP1 Rollup Version
9 Release Notes
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Product release level
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IT Management Suite 7.1
SP2 MP1 Rollup Version 9
Release Notes
This document includes the following topics:
■
About the IT Management Suite 7.1 SP2 MP1 Rollup version 9
■
Prerequisites
■
Before you install this Rollup
■
General installation and upgrade information
■
Installing or upgrading the Symantec Management Platform (SMP)
■
Installing or upgrading the Symantec Management Agent on client computers
■
Installing or upgrading Remote package servers
■
Installing or upgrading Remote Task Servers
■
Installing or upgrading Inventory Solution
■
Installing or upgrading Asset Management Solution
■
Installing or upgrading the UNIX/Linux/Mac (ULM) Agent
■
Installing or upgrading Deployment Solution
■
Installing or upgrading Patch Management Solution
■
Installing or upgrading Monitor Solution.
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
About the IT Management Suite 7.1 SP2 MP1 Rollup version 9
■
Reverting the Symantec Management Platform (SMP) back to its 7.1 SP2 MP1.1
and uninstalling the updates provided by the Rollup
■
Known issues in Rollup v9
■
Fixed Issues in Rollup v9
■
Fixed issues in Rollup v8
■
Fixed issues in Rollup v7
■
Fixed issues in Rollup v6
■
Fixed issues in Rollup v5
■
Fixed issues in Rollup v4
■
Fixed issues in Rollup v3
■
Fixed issues in Rollup v2
■
Fixed issues in Rollup v1
About the IT Management Suite 7.1 SP2 MP1 Rollup
version 9
The IT Management Suite 7.1 SP2 MP1 Rollup version 9 contains point fixes that
were not included in the IT Management Suite 7.1 SP2 MP1 release. It also contains
the fixes that were provided with Rollup versions 1, 2, 3, 4, 5, 6, 7 and 8.
Rollup v9 includes a list of fixes for the following:
■
Symantec Management Platform (NS Core, Data Connector, Task Server, and
Software Management Framework)
This package contains the server-side and the agent-side fixes that were provided
to customers; these fixes were not in the 7.1 SP2 MP1 release. The server-side
components should have a version of 7.1.8400.
See “Fixed Issues in Rollup v9” on page 28.
■
Symantec Management Agent version that is included in Rollup v9:
7.1.15470.8470.
■
Inventory Solution version that is included in Rollup v9: 7.1.7880.0.
■
Application Metering plug-in version that is included in Rollup v9: 7.1.7880.
■
Inventory Pack for Servers plug-in version that is included in Rollup v9: 7.1.7870.
7
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Prerequisites
■
Package server (version that is included in Rollup v9: 7.1.15445 is the same as
in v6 Rollup).
■
Task Server version that is included in Rollup v9: 7.1.8470.
■
UNIX/Linux/Mac (ULM) Agent (version that is included in Rollup v9: 7.1.8287
is the same as in v3 Rollup).
■
Deployment Solution (version of the Deployment Agent that is included in Rollup
v9: 7.1.7861 is the same as in v7 Rollup).
■
Patch Management Solution (version that is included in Rollup v9: 7.1.7875 is
the same as in the v7 Rollup).
■
Asset Management Solution (version that is included in Rollup v9: 7.1.7858 is
the same as in v3 Rollup).
■
Monitor Solution (version that is included in Rollup v9: 7.1.7875 is the same as
in the v8 Rollup).
Prerequisites
IT Management Suite 7.1 SP2 MP1.1
You must be running ITMS 7.1 SP2 MP1.1 before you install the ITMS 7.1SP2 MP1
v9 rollup.
The ITMS 7.1 SP2 MP1.1 release addresses a stored procedure issue in the MP1
release. For more information about this issue, see the knowledge base article
KNOWN ISSUE: ITMS 7.1.2 MP1 - Failed to load resource associations. [The user
does not have permission to perform this action] at
http://symantec.com/docs/TECH198556
If you need to upgrade to ITMS 7.1 SP2 MP1.1, refer to the knowledge base article
Upgrading to ITMS 7.1 SP2 – MP1.1 – Best Practices at
http://www.symantec.com/docs/TECH197966
For additional information about the 7.1 SP2 MP1.1 release, see the IT Management
Suite 7.1 SP2 MP1.1 Release Notes at
http://www.symantec.com/docs/DOC5955
For additional information about the 7.1 SP2 MP1 release, see the IT Management
Suite 7.1 SP2 MP1 Release Notes at
http://www.symantec.com/docs/DOC6052
8
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Before you install this Rollup
Before you install this Rollup
Symantec recommends that you apply this rollup within a maintenance window
when the Symantec Management Platform (SMP) experiences minimal activity.
After you install the rollup, you may see errors in the log. The number of errors
depends on the level of Symantec Management Platform activity. The less activity,
the smaller is the number of errors.
Warning: Do not open the C:\windows\assembly\gac_msil\ folder in Windows
Explorer for .dll files that you plan to install. Opening this folder can cause the
.dll file to disappear.
General installation and upgrade information
You can install the Symantec Management Platform either with all the solutions or
with individual solutions. Each component has its own installation steps. The steps
for installation and upgrade are identical.
■
Symantec Management Platform installation or upgrade
See “Installing or upgrading the Symantec Management Platform (SMP)”
on page 10.
■
Remote package servers installation or upgrade
See “Installing or upgrading Remote package servers” on page 13.
■
Symantec Management Agent installation or upgrade
See “Installing or upgrading the Symantec Management Agent on client
computers” on page 13.
■
Remote Task Server installation or upgrade
See “Installing or upgrading Remote Task Servers” on page 14.
■
Inventory Solution installation or upgrade
See “Installing or upgrading Inventory Solution” on page 15.
■
Asset Management Solution installation or upgrade
See “Installing or upgrading Asset Management Solution” on page 17.
■
UNIX/Linux/Mac Agent installation or upgrade
See “Installing or upgrading the UNIX/Linux/Mac (ULM) Agent” on page 18.
■
Deployment Solution installation or upgrade
See “Installing or upgrading Deployment Solution” on page 19.
■
Patch Management Solution installation or upgrade
9
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading the Symantec Management Platform (SMP)
See “Installing or upgrading Patch Management Solution” on page 21.
■
Monitor Solution installation or upgrade
See “Installing or upgrading Monitor Solution.” on page 23.
Installing or upgrading the Symantec Management
Platform (SMP)
Installation Prerequisite: Symantec Management Platform 7.1 SP2 MP1.1
(7.1.8400)
Installing or upgrading in a Hierarchy
You must apply the 7.1 SP2 MP1 Rollup to each Symantec Management Platform
Server (Notification Server) in a hierarchy. In a hierarchy, Symantec recommends
that you upgrade the child Notification Servers first, and then upgrade the parent
Notification Server. For information about upgrading Notification Servers in a
hierarchy, see the knowledge base article Upgrading Notification Servers in a
hierarchy at
http://www.symantec.com/docs/HOWTO21657
Cleanup scripts
The following cleanup scripts are optional. If you decide to run the scripts, Symantec
recommends that you run them after you install the Rollup.
■
To run the DeleteOrphanReplicationItems script
■
To run the DeleteDuplicatedSubnets script
Cleanup scripts are located in the ...\SMP\Other folder.
Running the DeleteOrphanReplicationItems script
If you have implemented a Notification Server Hierarchy in your environment, a
DeleteOrphanReplicationItems script is available with this Rollup. The purpose of
this script is to clean up the unnecessary data that the replication issue already
fixed with this Rollup created. Customers with a Notification Server Hierarchy must
run a manual script to clean up Replication Items before or after this Rollup is applied
in each Symantec Management Platform server. Symantec recommends pausing
NS Processing before you run this task. Go to SMP Console > Settings > All
Settings > Notification Server > Notification Server Settings and turn off Server
Processing.
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IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading the Symantec Management Platform (SMP)
To run the DeleteOrphanReplicationItems script
1
Copy the files in ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip file onto the
Notification Server computer hard drive.
2
Open the folder SMP > DeleteOrphanReplicationItems.
3
Right-click PFINstaller, click Run as administrator, and then accept the UAC
(User Account Control) prompt.
4
In the pop-up window that opens, choose to delete or keep the archive.
5
Click Install files.
6
After these scripts complete, restart Notification Server Activities.
7
The PurgeLOG.txt log file is created at the root of the C: drive.
Note: For customers with a significant number (hundreds of thousands) of
replicated items, running these scripts can take some time to finish, so plan
accordingly. In most cases, it should take few minutes.
Running the DeleteDuplicatedSubnets script
A DeleteDuplicatedSubnets script is available with this Rollup. The purpose of this
script is to remove unnecessary copies of subnets, which may appear if the same
subnets were reassigned to a site manually. This script finds all subnets with missing
resource keys. If duplicate subnets are found with the same IP address, the script
deletes only those subnets. All deleted subnets are logged in subnet.log file, which
is created in the directory with the script after execution
To run the DeleteDuplicatedSubnets script
1
Copy the files in ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip file onto the
Notification Server computer hard drive.
2
Open the folder SMP > DeleteDuplicatedSubnets.
3
Right-click PFINstaller, click Run as administrator, and then accept the UAC
(User Account Control) prompt.
4
In the popup window that opens, choose to delete or keep the archive.
11
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading the Symantec Management Platform (SMP)
5
Click Install files.
6
After these scripts complete, restart Notification Server Activities.
Note: For customers with a significant number of duplicated subnets, running
these scripts can take some time to finish, so plan accordingly. In most cases,
it should take few minutes.
Installing or upgrading the Symantec Management Platform
Warning: If you use the Symantec Installation Manager to run a repair on the
Symantec Management Platform, or if you run aexconfig /configureall, reinstall
the Rollup in the end.
To install or upgrade the Symantec Management Platform
1
Copy the files in ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip file onto the
Notification Server computer hard drive.
Caution: Do not extract the rollup binaries to the Altiris folder.
Caution: The PFInstaller2 utility should be located in the folder to which files
from the archive were extracted.
2
Open the folder to which the files from the archive were extracted.
3
Right-click PFInstaller2 utility, and then click Run as administrator.
By default, all rollups are checked.
4
In the popup window that opens, choose to delete or keep the archive.
5
To install the assemblies that are required for this rollup, check SMP, uncheck
all other options, and then click Install.
All existing files are replaced with newer ones. The rollup installation may take
few minutes to finish.
Note: This installation Restarts Altiris services and web services.
Rollup version information is placed into the registry under HKLM >
SOFTWARE > ALTIRIS > POINTFIXES.
12
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading the Symantec Management Agent on client computers
6
After you finish the Symantec Management Platform upgrade portion, run the
NS.Package Refresh scheduled task to update the new Symantec
Management Agent and package server plug-in packages before enabling the
upgrade policies process.
See “Installing or upgrading Remote package servers” on page 13.
7
Clear Interner browser cache.
Installing or upgrading the Symantec Management
Agent on client computers
Installation Prerequisite: Symantec Management Platform 7.1 SP2 MP1.1
(7.1.8400)
Rollup v9 introduces a new version of the Symantec Management
Agent:7.1.15470.8470.
To install or upgrade the Symantec Management Agent on client computers
1
In the Symantec Management Console, go to Settings > Agent Plug-ins >
Symantec Management Agent > Windows > Non Site Servers > Symantec
Management Agent for Windows x64 (or 86) (Non-Site Server) - Upgrade
to 64-bit (or 32-bit) Symantec Management Agent 7.1.
2
Roll out the policy to Windows-based clients. When the policy is received, the
Symantec Management Agent is upgraded.
Note: If the Upgrade policy is set to Run Once ASAP, the upgrade policy does
not run again on the client computers, since it has run once already. You can
either clone the Upgrade policies or create new ones, and use the desired
filter/target. You can either clone the Upgrade policies or create new ones, and
use the desired filter/target.
Installing or upgrading Remote package servers
Installation Prerequisite: Symantec Management Platform 7.1 SP2 MP1.1
(7.1.8400)
Rollup v9 does not contain any new fixes for Remote package servers. If you
updated Remote package server to version 7.1.15445 with Rollup v6 installation,
you do no need to upgrade package server after Rollup v9 installation..
13
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Remote Task Servers
As a best practice, upgrade the site servers/package servers before you upgrade
client computers. Before you upgrade the package server agent, you should first
upgrade the Symantec Management Agent on those computers.
See “Installing or upgrading the Symantec Management Agent on client computers”
on page 13.
To upgrade the Symantec Management Agent on your package servers
1
In the Symantec Management Console, go to Settings > Notification Server
> Site Server Settings > Package Service > Advanced > Windows.
2
Verify that the 'Windows Package Server Agent Upgrade' is enabled and
that it targets the correct package servers.
Note: If the Upgrade policy is set to Run Once ASAP, the upgrade policy does
not run again on the client computers, since it has run once already. You can
either clone the Upgrade policies, or create new ones and use the desired
filter/target. To activate the policies, you must first upgrade the Symantec
Management Agent on the client computers; otherwise, the policy is not targeted
properly.
Installing or upgrading Remote Task Servers
Installation Prerequisite: Symantec Management Platform 7.1 SP2 MP1.1
(7.1.8400)
Rollup v9 introduces a new version of Task Server 7.1.8470. To upgrade Remote
Task Server, the standard TS upgrade policy must be used.
To install or upgrade Remote Task Server
1
In the Symantec Management Console, go to Settings > Notification Server
> Site Server Settings > Task Service > Advanced.
2
Verify that Task Service Upgrade (x64) or Task Service Upgrade (x86) is
enabled and that it targets the correct task servers.
Note: If the upgrade policy is set to Run Once ASAP, the upgrade policy does
not run again on the client computers, since it has run once already. You can
either clone the upgrade policies, or create new ones and use the desired
filter/target.
14
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Inventory Solution
Installing or upgrading Inventory Solution
Installation Prerequisite: Inventory Solution 7.1 SP2 MP1
Rollup v9 introduces a new version of Inventory Solution 7.1.7880.0.
To install or upgrade Inventory Solution
1
Copy the files in ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip file onto the
Notification Server computer hard drive.
Caution: Do not extract the rollup binaries to the Altiris folder.
Caution: The PFInstaller2 utility should be located in the folder to which files
from the archive were extracted.
2
Open the folder to which the files from the archive were extracted.
3
Right-click PFInstaller2 utility, and then click Run as administrator.
By default, all rollups are checked.
4
In the popup window that opens, choose to delete or keep the archive.
5
To install the assemblies that are required for this rollup, check Inventory,
uncheck all other options, and then click Install.
All existing files are replaced with newer ones. The rollup installation may take
a few minutes to finish.
Note: This installation restarts Altiris services and web services.
Information about the rollup version is placed into the registry under HKLM >
SOFTWARE > ALTIRIS > POINTFIXES.
To install or upgrade the Inventory plug-in that is provided in this rollup (version
7.1.7880)
Rollup v9 introduces a new version of Inventory plug-in 7.1.7880.
15
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Inventory Solution
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Discovery and Inventory > Windows/UNIX/Linux/Mac
> Inventory Plug-in Install policy/Inventory Plug-in Upgrade.
2
Roll out the policy to Windows-based clients. When the policy is received, the
Inventory Agent is upgraded.
Note: If the Upgrade policy is set to Run Once ASAP, the upgrade policy does
not run again on the client computers, since it has run once already. You can
either clone the Upgrade policies or create new ones, and use the desired
filter/target. To activate the policies, you must first upgrade the Symantec
Management Agent on the client computers; otherwise, the policy is not targeted
properly.
To install or upgrade the Application Metering plug-in that is provided in this rollup
(version 7.1.7880.0)
Rollup v9 introduces a new version of the Application Metering plug-in 7.1.7880.0.
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Discovery and Inventory > Windows/UNIX/Linux/Mac
> Application Metering Plug-in for Windows Install/Application Metering
Plug-in for Windows Upgrade..
2
Roll out the policy to Windows-based clients. When the policy is received, the
Application Metering Agent is upgraded.
Note: If the Upgrade policy is set to Run Once ASAP, the upgrade policy does
not run again on the client computers, since it has run once already. You can
either clone the Upgrade policies or create new ones, and use the desired
filter/target. To activate the policies, you must first upgrade the Inventory Agent
on the client computers; otherwise, the policy is not targeted properly.
To install or upgrade the Inventory Pack for Servers plug-in that is provided in this
rollup (version 7.1.7870)
Rollup v9 does not contain any new fixes for Inventory Packs for Servers plug-in.
If you updated Inventory Pack servers plug-in to version 7.1.7870 with Rollup v6
installation, you do not need to upgrade this plug-in after Rollup v9 installation.
16
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Asset Management Solution
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/Plug-ins > Discovery and Inventory > Windows/UNIX/Linux/Mac
> Inventory Pack for Servers Plug-in Upgrade.
2
Roll out the policy to Windows-based clients. When the policy is received, the
Server Inventory Agent is upgraded.
Note: If the Upgrade policy is set to Run Once ASAP, the upgrade policy does
not run again on the client computers, since it has run once already. You can
either clone the Upgrade policies or create new ones, and use the desired
filter/target. To activate the policies, you must first upgrade the Inventory Agent
on the client computers; otherwise, the policy is not targeted properly.
Installing or upgrading Asset Management Solution
Installation Prerequisite: Asset Management Solution 7.1 SP2 MP1.
This rollup does not not contain a new version of Asset Management Solution. If
Asset Management Solution was upgraded to version 7.1.7858 during Rollup v7
installation, then you do not need to upgrade Asset Management Solution after
Rollup v9 installation.
To install or upgrade Asset Management Solution
1
Copy the ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip to the Notification
Server computer.
2
Open the folder to which the files from the archive were extracted.
The PFInstaller2 utility should be located in the folder to which files from the
archive were extracted.
3
Right-click PFInstaller2 utility, and then click Run as administrator. This will
Unzip the SP2_MP1_v9 rollup folder.
Do not extract the rollup binaries to the Altiris folder.
By default, all rollups are checked.
4
In the popup window that opens, choose to delete or keep the archive.
5
To install the assemblies that are required for this rollup, check Asset, uncheck
all other options, and then click Install.
Information about the rollup version is placed into the registry under HKLM >
SOFTWARE > ALTIRIS > POINTFIXES.
17
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading the UNIX/Linux/Mac (ULM) Agent
Installing or upgrading the UNIX/Linux/Mac (ULM)
Agent
Installation Prerequisite: Symantec Management Agent 7.1 SP2 MP1
Rollup v9 does not contain any new fixes for the ULM Agent. If you have Rollup v3,
v4, v5, v6, v7 or v8 installed, you do not need to upgrade the ULM Agent to v9
Rollup.
To install or upgrade the ULM Agent
1
Copy the files in ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip file onto the
Notification Server computer hard drive.
Caution: Do not extract the rollup binaries to the Altiris folder.
Caution: The PFInstaller2 utility should be located in the folder to which files
from the archive were extracted.
2
Open the folder to which the files from the archive were extracted.
3
Right-click PFInstaller2 utility, and then click Run as administrator.
By default, all rollups are checked.
4
In the popup window that opens, choose to delete or keep the archive.
5
To install the assemblies that are required for this rollup, check ULM, uncheck
all other options, and then click Install.
Information about the rollup version is placed into the registry under HKLM >
SOFTWARE > ALTIRIS > POINTFIXES.
To install the ULM Agent
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Symantec Management Agent > UNIX/Linux/Mac >
Symantec Management Agent for UNIX/Linux/Mac - Upgrade.
2
Roll out the policy to the desired clients. When the policy is received, the
UNIX/Linux/Mac Agent is upgraded.
Note: If the Upgrade policy is set to Run Once ASAP, the upgrade policy does
not run again on the client computers, since it has run once already. You can
either clone the Upgrade policies or create new ones, and use the desired
filter/target.
18
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Deployment Solution
Installing or upgrading Deployment Solution
Installation Prerequisite: Deployment Solution 7.1 SP2 MP1
Rollup v9 includes Deployment Agent version: 7.1.7861, same as the Rollup v7.
Rollup v9 includes DeployAnywhere version: 12.0.0.5514, same as the Rollup v8.
Rollup v9 includes Driver Manager version: 12.0.0.5514, same as the Rollup v8.
Note: If you installed the Deployment Solution (DS) plug-in on the Remote site
server, and you install the Rollup, specific registry keys are deleted on the Remote
site server. When you install the Rollup on the Symantec Management Platform,
the DS plug-in policy is sent to the Remote site server and erases these registry
keys on the Remote site server. The missing registry keys cause your Remote site
server Rollup installation to fail.
Before you install the Rollup on the Remote site server, you must import the registry
keys that are listed in the knowledge base article Missing default value or key in
registry for DS. Installation aborted at http://symantec.com/docs/TECH209363
To install or upgrade Deployment Solution
1
Copy the ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip to the Notification
Server computer.
2
In the popup window that opens, choose to delete or keep the archive.
3
Open the folder to which the files from the archive were extracted.
The PFInstaller2 utility should be located in the folder to which files from the
archive were extracted.
4
Right-click PFInstaller2 utility, and then click Run as administrator. This will
Unzip the SP2_MP1_v9 rollup folder.
Do not extract the rollup binaries to the Altiris folder.
By default, all rollups are checked.
5
To install the assemblies that are required for this rollup, check DS, uncheck
all other options, and click Install.
Information about the rollup version is placed into the registry under HKLM >
SOFTWARE > ALTIRIS > POINTFIXES.
19
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Deployment Solution
Note: While Installing Deployment Solution v9, PEInstall_x86\PEInstall_x64 gets
automatically deleted from NS machine from the below locations:
\\NSmachine\NSCap\bin\Win32\X86\Deployment\Automation\PEInstall_x86
\\NSmachine\NSCap\bin\Win64\X64\Deployment\Automation\PEInstall_x64
As a result, you do not need to manually delete these files before creating v9
Deployment Automation Folder.
To install or upgrade Deployment Solution on Remote site server
1
Copy the ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip on remote site
server.
2
On the remote site server, right-click PFInstaller2 utility, and then click Run
as administrator. This will Unzip the SP2_MP1_v9 Folder.
By default, DS and Remote Task Server are checked.
3
To install the assemblies that are required for this rollup, click Install.
Note: This installation restarts Altiris services, web services, and PXE services
on both Notification Server and Remote site server.
Information about the rollup version is placed into the registry under HKLM >
SOFTWARE > ALTIRIS > POINTFIXES.
Installing or upgrading the Deployment Plug-in
To install or upgrade the Deployment Plug-in (For 32-bit client computers)
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Deployment and Migration > Windows(x86) >
Deployment Plug-in Upgrade.
2
Roll out the policy to Windows-based clients.
When the policy is received, the Deployment Agent is upgraded.
Note: The Deployment Agent version is 7.1.7861.
20
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Patch Management Solution
To install or upgrade the Deployment Plug-in (For 64-bit client computers)
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Deployment and Migration > Windows(x64) >
Deployment Plug-in Upgrade.
2
Roll out the policy to Windows-based clients.
When the policy is received, the Deployment Agent is upgraded.
Note: The Deployment Agent version is 7.1.7861.
Installing or upgrading the Deployment Automation Folder
Follow the Deployment Automation folder installation steps for all upgrade scenarios.
To install or upgrade the Deployment Automation Folder
1
Open the Symantec Management Console and go to Settings > Deployment
> Create Preboot Configurations.
2
Select the existing PEInstall Preboot Configurations.
3
Click Recreate Preboot Environment, but do not click Save Changes.
4
This action launches Bootwiz.exe, which you can see in Task Manager on
the Notification Server computer.
It recreates PEInstall_x86.exe and PEInstall_x64.exe in the respective folders
on the Notification Server computer. The new DLL is used for this new preboot.
Note: Once automation folders are updated in Notification Server and on all
the package servers, you can uninstall your current automation folders. You
can then reinstall new automation folders by using the Deployment Automation
Folder for Windows (x86)\(x64) Install policy.
Installing or upgrading Patch Management Solution
Installation Prerequisite: Patch Management Solution 7.1 SP2 MP1
This rollup does not contain a new version of Patch Management Solution. If Patch
Management Solution plug-in was upgraded to version 7.1.7875 during Rollup v7
installation, then you do not need to upgrade Patch Management Solution after
Rollup v9 installation.
21
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Patch Management Solution
To install or upgrade Patch Management Solution
1
Copy the files in ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip onto the
Notification Server computer hard drive.
Caution: Do not extract the rollup binaries to the Altiris folder.
Caution: The PFInstaller2 utility utility should be located in the folder to which
the files from the archive were extracted.
2
Open the folder to which the files from the archive were extracted.
3
Right-click PFInstaller2 utility, and then click Run as administrator.
By default, all rollups are checked.
4
In the popup window that opens, choose to delete or keep the archive.
5
To install the assemblies that are required for this rollup, check Patch, uncheck
all other options, and then click Install.
All existing files are replaced with newer ones. The rollup installation may take
a few minutes to finish.
Note: This installation restarts Altiris services and web services
Information about the rollup version is placed into the registry under HKLM >
SOFTWARE > ALTIRIS > POINTFIXES.
To install or upgrade the Patch Management plug-in that is provided in this rollup
version 7.1.7875
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Software > Patch Management > Windows.
2
Roll out the policy to Windows-based clients. When the policy is received, the
Patch Management Agent is upgraded.
Note: If the Upgrade policy is set to Run Once ASAP, the upgrade policy does
not run again on the client computers, since it has run once already. You can
either clone the Upgrade policies or create new ones, and use the desired
filter/target. To activate the policies, you must first upgrade the Symantec
Management Agent on the client computers; otherwise, the policy is not targeted
properly.
22
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Installing or upgrading Monitor Solution.
Installing or upgrading Monitor Solution.
Installation Prerequisite: Monitor Solution 7.1 SP2 MP1
Rollup v9 introduces a new Altiris Monitor Agent RMS version: 7.1.7875.
To install or upgrade Monitor Solution
1
Copy the files in ITMS7_1_SP2_MP1_Rollup_v9_Mar03_2014.zip onto the
Notification Server computer hard drive.
Caution: Do not extract the rollup binaries to the Altiris folder.
Caution: The PFInstaller2 utility utility should be located in the folder to which
the files from the archive were extracted.
2
Open the folder to which the files from the archive were extracted.
3
Right-click PFInstaller2 utility, and then click Run as administrator.
By default, all rollups are checked.
4
In the popup window that opens, choose to delete or keep the archive.
5
To install the assemblies that are required for this rollup, check Monitor,
uncheck all other options, and then click Install.
All existing files are replaced with newer ones. The rollup installation may take
a few minutes to finish.
Note: This installation restarts Altiris services and web services
Information about the rollup version is placed into the registry under HKLM >
SOFTWARE > ALTIRIS > POINTFIXES.
Reverting the Symantec Management Platform (SMP)
back to its 7.1 SP2 MP1.1 and uninstalling the updates
provided by the Rollup
This rollup does not have an uninstall option for the Symantec Management Platform
(SMP); instead, it has a Revert to MP1 option. After you revert the SMP back to
its 7.1 SP2 MP1.1 state, reapply any Point fixes and rollups that you installed before
the v9 Rollup.
23
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Reverting the Symantec Management Platform (SMP) back to its 7.1 SP2 MP1.1 and uninstalling the updates provided
by the Rollup
To revert the Symantec Management Platform (SMP) back to 7.1 SP2 MP1.1
To uninstall Inventory Solution provided with this Rollup
To uninstall the updated Inventory Solution, Inventory Pack for Servers, and
Application Metering Agents provided with this Rollup
To uninstall the updated Symantec Management Agent (SMA) provided with this
Rollup
To uninstall the UNIX/Linux/Mac Agent provided with this Rollup
To uninstall Deployment Solution (DS) provided with this Rollup
To uninstall the updated Deployment Solution Agents provided with this Rollup (For
a 32-bit client computer)
To uninstall the updated Deployment Solution Agents provided with this Rollup (For
a 64-bit client computer)
To uninstall the updated Deployment Automation Folder provided with this Rollup
To uninstall Patch Management Solution provided with this Rollup
To uninstall the updated Patch Management Solution Agents provided with this
Rollup
To uninstall Asset Management Solution provided with this Rollup
To revert the Symantec Management Platform (SMP) back to 7.1 SP2 MP1.1
1
Open the folder to which rollup files were extracted.
2
Right-click PFInstaller2 utility, and then click Run as administrator.
By default, all rollups are checked.
3
Check SMP, uncheck all other options, and then click Uninstall.
Assemblies are restored from the Backup folder. It restores the SMP to the
7.1 SP2 MP1.1 state.
4
Reapply the latest Notification Server Point fixes and Rollups, which were
applied before you installed the v9 Rollup.
Note: This installation restarts Altiris Services and web services.
To uninstall Inventory Solution provided with this Rollup
1
Open the folder to which rollup files were extracted.
2
Right-click PFInstaller2 utility, and then click Run as administrator.
By default, all rollups are checked.
24
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Reverting the Symantec Management Platform (SMP) back to its 7.1 SP2 MP1.1 and uninstalling the updates provided
by the Rollup
3
Check Inventory, uncheck all other options, and then click Uninstall.
4
This uninstall reverts Inventory Solution to the 7.1 SP2 MP1 state on the
Notification Server computer.
Note: This installation restarts Altiris Services and web services.
To uninstall the updated Inventory Solution, Inventory Pack for Servers, and
Application Metering Agents provided with this Rollup
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/Plug-ins > Discovery and Inventory > Windows/UNIX/Linux/Mac.
2
Enable the Uninstall policy for each of the agents.
3
Schedule the Install policy to install the default Agent versions on clients.
To uninstall the updated Symantec Management Agent (SMA) provided with this
Rollup
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/Plug-ins > Symantec Management Agent > Windows.
2
Enable the Symantec Management Agent for Windows - Uninstall policy.
3
Schedule the Install policy to install the Symantec Management Agent (SMA)
on clients.
The original version of the SMA is installed on the clients.
To uninstall the UNIX/Linux/Mac Agent provided with this Rollup
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/Plug-ins > Symantec Management Agent > UNIX/Linux/Mac.
2
Enable the Symantec Management Agent for UNIX/Linux/Mac - Uninstall
policy.
3
Schedule the Install policy to install the default Agent versions on clients.
To uninstall Deployment Solution (DS) provided with this Rollup
1
Open the folder to which rollup files were extracted.
2
Right-click PFInstaller2 utility, and then click Run as administrator.
By default, all rollups are checked.
3
Check DS, uncheck all other options, and then click Uninstall.
25
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Reverting the Symantec Management Platform (SMP) back to its 7.1 SP2 MP1.1 and uninstalling the updates provided
by the Rollup
4
This uninstall reverts Deployment Solution to the 7.1 SP2 MP1 state on the
Notification Server computer.
Note: This uninstallation restarts Altiris Services, web services, and PXE
Services.
5
On Remote site servers, go to the folder where the DS rollup files are located.
6
Right-click PFInstaller2 utility, and then click Run as administrator.
7
By default, DS and Remote Task Server are checked.
8
Click Uninstall.
9
This uninstall reverts the Remote site server computer to its 7.1 SP2 MP1 state.
Note: This uninstallation restarts Altiris Services, web services, and PXE
Services.
To uninstall the updated Deployment Solution Agents provided with this Rollup
(For a 32-bit client computer)
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Deployment and Migration > Windows(x86).
2
Enable the Uninstall policy for the Deployment Plug-in.
3
Schedule the Install policy to install the default Agent versions on clients.
To uninstall the updated Deployment Solution Agents provided with this Rollup
(For a 64-bit client computer)
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Deployment and Migration > Windows(x64).
2
Enable the Uninstall policy for the Deployment Plug-in.
3
Schedule the Install policy to install the default Agent versions on clients.
To uninstall the updated Deployment Automation Folder provided with this Rollup
1
On the Notification Server computer, go to
C:\ProgramFile\Altiris\Notification
Server\NSCap\bin\Win64\X64\Deployment\Automation\PEInstall_x86
2
In the PEInstall_x86 folder, delete the PEInstall_x86.exe file.
3
Go to C:\ProgramFile\Altiris\Notification
Server\NSCap\bin\Win64\X64\Deployment\Automation\PEInstall_x64.
26
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Reverting the Symantec Management Platform (SMP) back to its 7.1 SP2 MP1.1 and uninstalling the updates provided
by the Rollup
4
In the PEInstall_x64 folder, delete the PEInstall_x64.exe file.
5
In the Symantec Management Console, go to Settings > Deployment > Create
Preboot Configurations and select the existing PEInstall Preboot
Configurations.
6
Click Recreate Preboot Environment, but do not click Save Changes.
7
This action launches Bootwiz.exe. You can see it launch in Task Manager on
the Notification Server computer.
This action also recreates PEInstall_x86.exe and PEInstall_x64.exe in
the respective folders on the Notification Server computer.
8
After you update automation folders on Notification Server and all package
servers, use the Deployment Automation Folder for Windows (x86)\(x64)
Uninstall policy to uninstall your automation folders and reinstall the default
automation folder.
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Deployment and Migration >
Windows(x86)/Windows(x64).
To uninstall Patch Management Solution provided with this Rollup
1
Open the folder to which rollup files were extracted.
2
Right-click PFInstaller2 utility, and then click Run as administrator.
By default all rollups are checked.
3
Check Patch, uncheck all other options, and click Uninstall.
This uninstall reverts Patch Management Solution to its 7.1 SP1 MP1 state on
the Notification Server computer.
Note: This uninstallation restarts Altiris Services and web services.
To uninstall the updated Patch Management Solution Agents provided with this
Rollup
1
In the Symantec Management Console, go to Settings > All Settings >
Agents/ Plug-ins > Software > Patch Management > Windows.
2
Enable the Uninstall policy.
3
Schedule the Install policy to install the default Agent versions on clients.
27
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Known issues in Rollup v9
To uninstall Asset Management Solution provided with this Rollup
1
Open the folder to which rollup files were extracted.
2
Right-click PFInstaller2 utility, and then click Run as administrator.
By default all rollups are checked.
3
Check Asset, uncheck all other options, and click Uninstall.
Assemblies are restored from the Backup folder. It restores Asset Solution to
the 7.1 SP2 MP1 state.
Note: This uninstallation restarts Altiris Services and web services.
Known issues in Rollup v9
Table 1-1
Known issues in Rollup v9
Component
Issue
Internal ID
Remote Task
Server
The second task instance of the Windows scheduled tasks, appears with
3427482
incorrect task status message: This schedule occurs in the past.
Inventory Solution AeXNSAgentHostSurrogate32 handle count continues to grow constantly, 3431944
every time an inventory policy runs on a Windows 200R 2 x64 client
computer.
Symantec
Management
Platform
Cloned Symantec Administrator role has wrong privileges.
3442486
Workaround:
Restart Internet Information Services (IIS).
Software
Management
Framework
After the Rollup v9 installation Import Software resources are blocked if
Java pre-7u51 is installed.
3434223
Software
Management
Framework
After Managed Software Delivery policy that contains Quick Delivery Task 3434071
runs once, and the package is updated, the Agent doesn't update the package
when the Managed Software Delivery policy runs again.
Fixed Issues in Rollup v9
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v9. If additional information about an issue is available, you
can access it by clicking the Article ID link.
28
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed Issues in Rollup v9
Note that N/A = Not Available.
The fixes that were included in Rollup v8, v7, v6, v5, v4, v3, v2, and v1 are also
included in this release.
See “Fixed issues in Rollup v8” on page 31.
See “Fixed issues in Rollup v7” on page 35.
See “Fixed issues in Rollup v6” on page 38.
See “Fixed issues in Rollup v5” on page 42.
See “Fixed issues in Rollup v4” on page 46.
See “Fixed issues in Rollup v3” on page 49.
See “Fixed issues in Rollup v2” on page 54.
See “Fixed issues in Rollup v1” on page 56.
Table 1-2
Fixed issues for Symantec Management Platform (Notification
Server)
Internal ID
Description
Article link
3355248
Slow full inventory NSE processing affects Basic Inventory processing.
N/A
2990830
Agent Package Server.vbs sample script does not work correctly in
the current version.
N/A
3149975
Compliance Summary Report returns no results.
N/A
3317522
No connection pools are available after upgrading to MP1.1
N/A
3423575
The source code of the New Replication Rule page shows an unencrypted N/A
password.
3397822
Manage > Jobs and Tasks page takestoo long to load. Large amount of
Jobs and Tasks to be rendered.
3268981
When the NS.Package Refresh scheduled task runs, Altiris service crashes N/A
if the the manually created key value is set to VisiblePkgFiles = ‘True’.
3311605
Long delay before replication job starts on some setups. Approximate delay N/A
is 1 hour.
3412198
Basic Inventory Dates for Mac Computers are not replicated back to the
Parent Notification Server.
3304240
An error message appears about a missing Patch Stored Procedure when N/A
you delete a client resource from the console.
2946058
Session timeout in the Selected Resources filter window.
N/A
N/A
N/A
29
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed Issues in Rollup v9
Table 1-3
Fixed issues for Task Server
Internal ID
Description
3370872
Child jobs are not launched in sequential order and are running twice instead. N/A
3423661
Tickles are not reaching the client computers.
N/A
3398209
Same task is repeatedly successfully executed, yet the Notification Server
does not recognize the result, and the task keeps executing.
N/A
3079795
A large amount of agentless inventory tasks causes the Agentless Inventory N/A
portal page to load very slowly or fail to load the data.
3408753
Production/automation Jobs are not be executed on 30 out of 100 clients
due to a ATRShost limit problem.
3356321
Task instances keep getting instances assigned to a resource with the guid N/A
'00000000-0000-0000-0000-000000000000'
3378266
Compare option of the File Baseline task fails on Windows 8 64bit client
computers, because the default 30 min timeout interval is insuffiecient to
complete the task.
Table 1-4
Article link
N/A
N/A
Fixed issues for Software Management Framework
Internal ID
Description
Article link
3385874
Renaming the Managed Software Delivery Policy does not change the
name of the _DefaultPolicy.
N/A
3359270
Import Software resources task is blocked by future security update for
Java if the JAR file manifest does not contain the permission attribute.
N/A
3351428
Agent fails to update package after it was updated during Quick Delivery
Task execution.
N/A
Table 1-5
Fixed issues for Inventory Solution
Internal ID
Description
Article link
3388486
Resource Manager times out when loading data from Processor data class. N/A
3123693
Wrong percentages in the How current is my computer inventory? web
part.
3158018
Software Inventory is appending "00" to two digit year install dates on
N/A
Windows Patches, thus the NSEs fail to process with error CommitBatch:
Couldn't update table dbo.[Inv_SW_Patch_Windows]..
N/A
30
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v8
Table 1-5
Fixed issues for Inventory Solution (continued)
Internal ID
Description
3228228
AeXNSAgentHostSurrogate32 handle count continues to constantly grow, N/A
every time an inventory policy runs on Windows 7 x64 client computer.
Table 1-6
Article link
Fixed issues for Patch Management Solution
Internal ID
Description
Article link
3190654
Deadlocks in the PMImport process on
spPMCore_GetAllSoftwareUpdateTasksWithNoAdvertisement.
N/A
3303592
Error: No rows returned by
spPMWin_GetConfigInfoForSoftwareUpdate for Software Update
<Guid>.
N/A
3216482
Post Replication Task on the Child NS is completed with an error while
synchronizing the catalog.xml from the Parent NS.
N/A
Fixed issues in Rollup v8
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v8. If additional information about an issue is available, you
can access it by clicking the Article ID link.
Note that N/A = Not Available.
The fixes that were included in Rollup v7, v6, v5, v4, v3, v2, and v1 are also included
in this release.
See “Fixed issues in Rollup v7” on page 35.
See “Fixed issues in Rollup v6” on page 38.
See “Fixed issues in Rollup v5” on page 42.
See “Fixed issues in Rollup v4” on page 46.
See “Fixed issues in Rollup v3” on page 49.
See “Fixed issues in Rollup v2” on page 54.
See “Fixed issues in Rollup v1” on page 56.
31
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v8
Table 1-7
Fixed issues for Symantec Management Platform (Notification
Server)
Internal ID
Description
Article link
3327364
Unable to save changes on the Resource History page.
N/A
3271069
When editing a filter that was opened using the main search bar in the upper N/A
right side of the Symantec Management Console, the top.windowManager'
is null or not an object error message appears.
3213069
When you create a custom filter with a raw SQL query that contains at least N/A
one item, and then try to delete that filter, the action cannot be completed.
3198428
Target can be deleted from a policy only after the second attempt.
N/A
3215186
Local lock and mutex is not always removed from Core Settings file
which can cause Symantec Management Console to stop responding.
N/A
3198610
Task start time is displayed incorrectly on reoccurring schedules.
N/A
3282414
Failed to populate Status page in Resource Manager for some replicated
TECH210175
data classes, because of ForwardDate value conversion from date to string.
3220704
The security groups created in Active Directory are limited to 107 members. N/A
3011510
Inconsistent Task Status Reporting: results are not fully replicated to the
Parent Notification Server.
N/A
3293911
ResourceTargetContainerChanges can be performance bottleneck for
various collection/target updates between Complete membership update
schedule runs.
N/A
3304264
All members between cross domains are not imported when using the Role N/A
and Account import rule within AD Import.
3228962
By default, the custom filter created using Query Builder, adds all resources N/A
from the database for collection membership update.
2924981
MaxConcurrentSlowMsgsThreadPoolSize setting in coresettings.config
file of the NSConfigurator.exe tool sets the number of threads for the
default queue rather than the slow queue.
2809049
Default Notification Server cache size is insufficient. It affects the performance N/A
and the size needs to be increased.
3210606
If a Symantec Management Platform account is deleted from the console,
any items that the account owns will have no ownerguid in securityentity
table.
N/A
N/A
32
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v8
Table 1-7
Fixed issues for Symantec Management Platform (Notification
Server) (continued)
Internal ID
Description
3215537
Removing last resource from static filter created from a report causes a page N/A
error.
3311717
Symantec Management Agent should not send all locally queued NSE files N/A
if the first one is unable to be sent.
2689050
Unable to push Symantec Management Agent installation using FQDN.
N/A
3381245
Packages fail to refresh because the package server gets invalid Agent
credentials from Notification Server.
N/A
3157982
The schedules are not marked as completed after execution.
N/A
3187060
Incorrect number of client computers is displayed in the Task Server
Summary report.
N/A
2784124
Unable to save changes in the Conditional dialog box when editing a report. N/A
3328083
Agents outside internal networks not sending inventory NSE's correctly.
N/A
3232677
When the last value from the Telephones fields in Active Directory is
removed, Active Directory import does not update the fields as blank and
the old values are still displayed.
N/A
3397938
Report parameter editing creation dialog box times out or takes a long time. N/A
Table 1-8
Article link
Fixed issues for Task Server
Internal ID
Description
Article link
3286349
Client task agent may crash when writing debug log information.
N/A
3323373
An error message A critical error has occurred on this page. Check the N/A
Altiris logs for more information is displayed when attempting to create
a server job, that contains conditional tasks.
Table 1-9
Fixed issues for Inventory Solution
Internal ID
Description
Article link
3207660
Network Devices with resource type UPS are not listed in Agentless Inventory N/A
Individual device drop-down list.
3196885
Inconsistent data is shown in the Installed Software report and the
corresponding drill-down report.
N/A
33
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v8
Table 1-10
Fixed issues for Deployment Solution
Internal ID
Description
Article link
3301127
DriverManager fails to import the HP Workstation driver when using the
command line switch.
N/A
3267748
Renaming the Apply System Configuration task resets the counter for the N/A
computer name to 0.
3299938
Executing the Apply System Configuration task on a client computer
N/A
running Deployment Solution V7 rollup causes error messages to appear in
the Notification Server log viewer.
3142606
The DeployAnywhere command line switch /logpath doesn't work.
N/A
3401910
DS Plug-in Filters is not updated in ITMS 7.2 SP2MP1 Rollup v7.
N/A
3267748
Renaming the Apply System Configuration task, causes the counter for
the computer name to reset to 0.
N/A
Table 1-11
Fixed issues for Software Management Framework
Internal ID
Description
Article link
3289516
The detection rule Registry key value fails on Windows 2003 64-bit
computers.
N/A
3185980
If a scroll bar is used while a package server is manually selected for a
software package, all selections are removed.
N/A
3260402
inv_installedsoftware and inv_addremoveprogram data classes are not N/A
populated after Full Inventory.
3311274
Symantec Management Agent could be unresponsive when local cache is
large.
N/A
3203642
Deleted command line still can be requested through Software Portal if it
was once published.
N/A
Table 1-12
Fixed issues for Monitor Solution
Internal ID
Description
Article link
3208972
Processor and System Health and Tuning policies cause high CPU
utilization for AEXMETRICPROV.EXE
N/A
2944988
IAS based NT Events cause AexMetricProvider to crash.
N/A
34
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v7
Fixed issues in Rollup v7
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v7. If additional information about an issue is available, you
can access it by clicking the Article ID link.
Note that N/A = Not Available.
The fixed issues are separated into the following IT Management Suite products
and components:
■
Symantec Management Platform (Notification Server)
See Table 1-13 on page 35.
■
Task Server
See Table 1-14 on page 36.
■
Asset Management Solution
See Table 1-15 on page 37.
■
Inventory Solution
See Table 1-16 on page 37.
■
Software Management Framework
See Table 1-17 on page 37.
■
Deployment Solution
See Table 1-18 on page 38.
The fixes that were included in Rollup v6, v5, v4, v3, v2, and v1 are also included
in this release.
See “Fixed issues in Rollup v6” on page 38.
See “Fixed issues in Rollup v5” on page 42.
See “Fixed issues in Rollup v4” on page 46.
See “Fixed issues in Rollup v3” on page 49.
See “Fixed issues in Rollup v2” on page 54.
See “Fixed issues in Rollup v1” on page 56.
Table 1-13
Fixed issues for Symantec Management Platform (Notification
Server)
Internal ID
Description
Article link
3266024
Symantec Management Platform agent package credentials vulnerability.
HOWTO85078
For more information, see the knowledge base article Symantec Management
Platform 7.0 and 7.1 Agent Vulnerability.
35
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v7
Table 1-13
Fixed issues for Symantec Management Platform (Notification
Server) (continued)
Internal ID
Description
Article link
3227049
InvalidCastException in ExpandResourceDataRules when you retry a
replication job.
N/A
3193848
After you run a report that returns more than one result for a computer record, N/A
you cannot open Resource Manager.
3144375
After a user requests software from the Software Portal, and Notification
Server sees the request, and a scheduled task is created, the task is not
sent to the user's agent.
N/A
3062385
The Purge maintenance page times out on loading in environments with
large databases.
N/A
3226170
Agents request config and send basic inventory every 6-8 seconds.
N/A
3091202
Many NS Agents performing "GetPackageInfo" requests can prevent
package servers from being able to perform "GetPackageInfo" requests.
N/A
3253599
Customer identified Cross-Site Scripting vulnerability in
/Altiris/Console/Default.aspx.
N/A
3242216
Resource History page is slow to load.
N/A
3127630
Report parameter editing creation dialog times out or takes a long time.
N/A
3302175
Default filter Windows 2000/XP/Vista/7/8 Workstations includes a
SubcollectionGuid that does not exist as an item.
N/A
3256195
Some files that were removed from the client are not removed from the
database by Inventory's file scan.
TECH182567
Table 1-14
Fixed issues for Task Server
Internal ID
Description
Article link
3256315
Manually assigned agents to task server took more time for assigning.
N/A
3160531
Client Task Agent may enter the loop when the fail to post task status to TS N/A
Server. StatusEVT error.
3237520
Clients do not get any task server back from the Symantec Management
Platform.
3256652
Job/Task Status Detail report does not return any results once a job or task N/A
is selected.
N/A
36
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v7
Table 1-14
Fixed issues for Task Server (continued)
Internal ID
Description
3180565
"Run Script task on server" removes a part of a Script when you use the N/A
"%" signs within the script.
Table 1-15
Article link
Fixed issues for Asset Management Solution
Internal ID
Description
Article link
3229268
Asset Search report does not display active assets.
TECH208821
3238013
Parameter Value Providers behavior in some default and some custom Asset N/A
reports.
Table 1-16
Fixed issues for Inventory Solution
Internal ID
Description
Article link
3228349
spSoftwareToProductAssociation takes longer than 18 minutes.
N/A
3137846
Inv_HW_Processor_Name_Windows is not included to replication
N/A
2830662
Error message “SetColumn: Couldn't set [Installed Date]” appears in NSLogs N/A
after you run the Collect Full Inventory Task.
3304876
"Altiris.AppMeteringAgent" plug-in stop time is longer than 10 seconds.
N/A
3304881
Agent crash in MAgent!DllUnregisterSErver+d33a.
N/A
3044310
After agents are upgraded to 7.1 SP2 MP1.1, the application metering agent N/A
randomly crashes the SMA agent. Fatal error occurs in module 'AMAgent.dll'
in 'AeXNSAgentHostSurrogate32.exe'.
3304878
Each time the Agent with Application Metering plug-in updates
configuration, memory usage increases and is never released for
AeXNSAgentHostSurrogate32.exe.
Table 1-17
N/A
Fixed issues for Software Management Framework
Internal ID
Description
Article link
3193741
Import of the big package to Software Library or by using UNC does not
work properly.
N/A
3111615
The hashes in the itemreplication table on the child get set with an invalid TECH204681
hash and are never updated. Replication continuously replicates the items.
37
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v6
Table 1-18
Fixed issues for Deployment Solution
Internal ID
Description
Article link
3032790
"Apply System Configuration" tasks do not replicate or function properly N/A
in Hierarchy. Associated configurations may not be replicated until Differential
is run.
3260487
RILO inventory shows up as errors even though it is successful on the
Symantec Management Platform.
N/A
3256644
FIRM has problems or seems to have problems copying to EFI systems,
even if in BIOS mode.
N/A
3241767
Bootwiz generates driverdb xml file that contains invalid (for xml)
characters, which cause the DriverDB to be unavailable on the console.
N/A
Fixed issues in Rollup v6
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v6. If additional information about an issue is available, you
can access it by clicking the Article ID link.
Note that N/A = Not Available.
The fixed issues are separated into the following IT Management Suite products
and components:
■
Symantec Management Platform (Notification Server)
See Table 1-19 on page 39.
■
Task Server
See Table 1-20 on page 39.
■
Connector Solution
See Table 1-21 on page 40.
■
Asset Management Solution
See Table 1-22 on page 40.
■
Inventory Solution
See Table 1-23 on page 40.
■
Software Management Framework
See Table 1-24 on page 41.
■
Deployment Solution
See Table 1-25 on page 41.
■
Patch Management Solution
38
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v6
See Table 1-26 on page 42.
The fixes that were included in Rollup v5, v4, v3, v2, and v1 are also included in
this release.
See “Fixed issues in Rollup v5” on page 42.
See “Fixed issues in Rollup v4” on page 46.
See “Fixed issues in Rollup v3” on page 49.
See “Fixed issues in Rollup v2” on page 54.
See “Fixed issues in Rollup v1” on page 56.
Table 1-19
Fixed issues for Symantec Management Platform (Notification
Server)
Internal ID
Description
Article link
3190550
FlushAgentEvents registry key stops NSEs from processing.
N/A
3233000
Unable to import users and computers from Active Directory Distribution
Groups after you apply the 7.1 SP2 MP1 Rollup v5.
N/A
3249702
The data container creation process regressed. At one time, the process
N/A
used fnLongListToTable in the mp1 v2 version, but went back to using
fnListToGuidTableDal2. The regression added 12+ hours to a full replication
3190700
Eliminates unnecessary blocking (tablockx) on ResourceAssociation table TECH206232
in spResourceAssociationsDeleteData.
2998869
Application identity in replication results in 401 unauthorized.
TECH179382
TECH206247
3195726
Inventory policies are not running on some clients after clients restart.
N/A
3190254
Computers are not imported from Active Directory with a / in the OU name
in OV.
N/A
3149109
Client computers cannot download a software package that contains an
.asp file.
N/A
3194839
Creating a Quick Delivery task creates a dependency item that always fails TECH204643
replication.
Table 1-20
Fixed issues for Task Server
Internal ID
Description
Article link
3011373
Tasks are running twice.
N/A
39
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v6
Table 1-20
Fixed issues for Task Server (continued)
Internal ID
Description
Article link
2964185
Condition Evaluation does not work correctly.
N/A
Table 1-21
Fixed issues for Connector Solution
Internal ID
Description
Article link
3149976
When you are running the Altiris Profiler, Data Connector Import Rule
works. However, if Profiler is closed, the Import Rule hangs the server,
requiring IIS to be reset.
N/A
Table 1-22
Fixed issues for Asset Management Solution
Internal ID
Description
3128954
Error as ‘Virtual Window Handler…unexpected error occurred….’ is
N/A
displayed when you click ‘Receiving To Stockroom’ link on Receive Items
page for Invoice after you install the solution rollup (v4).
3165038
"Failed to construct the dynamic virtual window" error when you edit
resource type with foreign key data class.
Table 1-23
Article link
TECH181076
Fixed issues for Inventory Solution
Internal ID
Description
Article link
3243772
When you apply the 7.1 SP2 MP1 v5 Rollup, the Server Inventory Plug-in TECH208027
for Windows Package is not updated to the 7.1.7867.0 version as indicated
in the v5 release notes.
3204101
Hardware Inventory misses many data classes. The agent appears to collect N/A
the data but it fails to merge the data into the NSI. "Failed to merge the
results of <approach2>...<approach2> with the final result"
3151567
Executable Usage Metering Report Drill Down fails to load and times out. TECH202747
2965299
File Baseline Task fails; cloning or adding a new File Baseline Task times
out.
N/A
2858659
Clean up references on the queries that still use 'WrkSta' table.
N/A
3142992
The Executable Usage > Drill down to Executable Usage report does not
display values for its Application and User columns.
N/A
2714599
Software Summary view in Resource Manager times out in Inventory Solution N/A
7.1 SP2.
40
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v6
Table 1-23
Fixed issues for Inventory Solution (continued)
Internal ID
Description
2767509
Reboot Time (Server Inventory) and Last bootup time (Inventory) show TECH187630
a difference when they should match.
Table 1-24
Article link
Fixed issues for Software Management Framework
Internal ID
Description
Article link
3136700
Delta Inventory for SMF Software Discovery sends all dat, and does not
remove the software that has been uninstalled.
N/A
3142782
Software Discovery, through Inventory Solution on Delta, sends in all data, N/A
which causes significant performance issues on Notification Server.
2972712
Maintenance that is required for Managed Policy Item Versions and Item TECH196258
Version Data in large environments see massive growth, which affects NS
performance.
3182705
After software uninstall from any client computer and execution of delta
N/A
software discovery, the client computer is absent in the list of "Computers
with software installed" of all discovered software.
2747178
Application metering reports do not work because Inv_Windows_File data HOWTO80675
is not replicated.
3135945
Software detailed export fails to import Company (Vendor) data from software N/A
import XML file.
3129502
On a Managed SWD policy, the "Allow user to defer up to a total of"
TECH204185
option does not work if the Symantec Management Agent's "Warning
Countdown duration" timer is not set to the default setting (five minutes).
Table 1-25
Fixed issues for Deployment Solution
Internal ID
Description
Article link
2983938
%systemdrive% DeployAnywhere is unable to retarget an Intel video card N/A
on a Compaq 8100 Elite SFF.
3144233
Application fault on SBSnsinterface.exe faulting on rpcdll.dll file.
2951796
Unable to handlenoncriticaldrivers in the selected mode because of vista N/A
sysprep merge issues... reverting to user mode.
3058386
Interface service may not correctly handle information to Server service after N/A
it reads SBS files.
N/A
41
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v5
Table 1-26
Fixed issues for Patch Management Solution
Internal ID
Description
Article link
3131099
Import of Novell channels list fails due to authorization error.
TECH204201
3162232
Deadlocks occur that involve spResourceAssociationsDeleteData and
spPMCore_RemoveBadResourceAssociations.
N/A
3105154
License registration for client computers does not work when the assessment TECH203418
policy is cached on Notification Server.
3177121
No rows returned by spPMWin_GetConfigInfoForSoftwareUpdate for
Software Update errors appear in Notification Server log during policy
refresh on client after upgrade from 7.1SP1 to 7.1SP2 to 7.1SP2MR1.
N/A
2847090
Multiple client computers crash. Access Violations.
N/A
3105219
Revise task on Child does not recreate modified Updates for Advertisements N/A
that were received from Parent.
3208999
AexPatchUtil.exe /Xa /q never stops, if one of the software updates N/A
was installed manually.
See “Fixed issues in Rollup v7” on page 35.
Fixed issues in Rollup v5
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v5. If additional information about an issue is available, you
can access it by clicking the Article ID link.
Note that N/A = Not Available.
The fixed issues are separated into the following IT Management Suite products
and components:
■
Symantec Management Platform (Notification Server)
See Table 1-27 on page 43.
■
Task Server
See Table 1-28 on page 44.
■
Asset Management Solution
See Table 1-29 on page 44.
■
Inventory Solution
See Table 1-30 on page 45.
■
Software Management Framework
42
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v5
See Table 1-31 on page 45.
■
Deployment Solution
See Table 1-32 on page 45.
The fixes that were included in Rollup v4, v3, v2, and v1 are also included in this
release.
See “Fixed issues in Rollup v4” on page 46.
See “Fixed issues in Rollup v3” on page 49.
See “Fixed issues in Rollup v2” on page 54.
See “Fixed issues in Rollup v1” on page 56.
Table 1-27
Fixed issues for Symantec Management Platform (Notification
Server)
Internal ID
Description
Article link
3035708
The Symantec Management Agent Install Page \ Rollout Agent to
N/A
computers grid shows computers with IP Address = ", even if they are not
in the AgentPushData table.
3091060
Filters that include all resources in their definition (for example, users, files, TECH206293
etc.) cause AexSvc and w3wp to consume more memory than expected.
3132874
When your edit a report, the entire 'Parameterized Query' section randomly TECH206296
disappears.
2961491
AD-Import NSE fails to process. The following error message is displayed: N/A
CommitBatch: Couldn't update table dbo.Evt\_Resource\_Merge.
2990598
The processing of PkgSvrStatusEvents from multiple package servers at
the same time causes conflicts in #Codebaseinfo and #PackageInfo
temporary tables.
TECH202799
3138854
Replication does not work for nested group after you change the replication N/A
rule configuration.
3151316
Database view "vTcpIpAddress" issue:
N/A
Due to one of conditions failed i.e.“AND cip.DHCPEnabled =
vip.Complex-vip.Routable in this view, discovered computers are filtered
out from this view.
2762963
Symantec Management Agent does not switch to VPN connection.
TECH203999
3056837
The AD Import of Security Groups is limited to 1499 resources only.
TECH206298
3062491
Agent hangs after it receives an SWD policy.
TECH206299
43
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v5
Table 1-27
Fixed issues for Symantec Management Platform (Notification
Server) (continued)
Internal ID
Description
3070246
The OS’s ProgramData folder is not scoped (for most server build standards) TECH205993
to have large amounts of disk space available for a single application. A core
setting or registry entry is needed to provide an alternate path for Replication's
temp folders.
3105578
Completed hierarchy replication jobs set the coresettings.config
"EnableNSEventLog" setting to "false".
TECH204003
3090297
If a subnet is created and then unassigned twice, it never appears in the
console.
TECH202979
3061239
Unable to modify monthly shared schedules.
TECH202299
3064118
The creation of virtual data classes causes the cloning of security roles to
fail.
N/A
3006918
Symantec Management Agent upgrade fails to create agent service when
previous agent service is marked for deletion.
TECH205999
Table 1-28
Article link
Fixed issues for Task Server
Internal ID
Description
3026443
If the Time Synch service fires and changes the local clock, tasks still waiting, N/A
instantly time out.
3145665
Client task server starts twice.
2991372
When you run a task “Call Web Service” on a server where the web service N/A
process runs longer than 2 minutes, the task always times out after about 2
min 40 sec.
3060884
Multiple TaskService Resources can be associated with one Task Server, N/A
which causes errors during client registration.
Table 1-29
Article link
N/A
Fixed issues for Asset Management Solution
Internal ID
Description
Article link
3008422
CMDB Assign to location function does not change location for assets
after Point fix 2886254 installation.
N/A
3021924
An asset's Asset Status field value resets to Active when other fields are N/A
filled in, which cause the window to refresh , such as Manufacturer or Cost
Center.
44
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v5
Table 1-29
Fixed issues for Asset Management Solution (continued)
Internal ID
Description
3021941
The CMDB right-click > Assign Location function fails to assign a location. N/A
3035221
Bulk editing reverse associations for any asset results in the disappearance N/A
of previous bulk edits of reverse associations.
Table 1-30
Article link
Fixed issues for Inventory Solution
Internal ID
Description
Article link
2985510
The Hardware Summary for the Resource Manager times out when you view TECH167817
a site server or Notification Server.
Note: This fix is works correctly on a Notification Server setup with at least
32 GB RAM and Dual Processors.
3080528
AexAuditPls.exe writes verbose messages with no verbose setting in
the policy or on the client.
N/A
3118005
NS.Nightly triggers the error: "Column 'IsLicensed' does not belong to
table Inv_Software_Product_License".
N/A
Table 1-31
Fixed issues for Software Management Framework
Internal ID
Description
Article link
2882180
A point fix is required for the scheduling option "Computer is available at
the exact scheduled time”.
N/A
3120942
On the Known-As page, under Software Catalog and Software Library
Settings, you cannot select the Software resource type. Error: "Failed to
build KnownAs lookup grid"
N/A
3161898
Agent fails to use GUID folders for package access in a custom location.
N/A
Table 1-32
Fixed issues for Deployment Solution
Internal ID
Description
Article link
2943091
Ghconfig does not return the active partition.
N/A
3026427
Tasks execute while the client workstation is not fully configured during
MiniSetup, and then are terminated on a forced restart.
N/A
3118106
When you restore a Ghost image to a new type of PC (Lenovo ThinkPad X1 N/A
Carbon), the image restore always fails when the Ghost executable from
Altiris is used.
45
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v4
See “Fixed issues in Rollup v7” on page 35.
See “Fixed issues in Rollup v6” on page 38.
Fixed issues in Rollup v4
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v4. If additional information about an issue is available, you
can access it by clicking the Article ID link.
Note that N/A = Not Available.
The fixed issues are separated into the following IT Management Suite products
and components:
■
Symantec Management Platform (Notification Server)
See Table 1-33 on page 46.
■
Task Server
See Table 1-34 on page 47.
■
Asset Management Solution
See Table 1-35 on page 48.
■
Data Connector
See Table 1-36 on page 48.
■
Inventory Solution
See Table 1-37 on page 48.
■
Software Management Framework
See Table 1-38 on page 48.
■
Deployment Solution
See Table 1-39 on page 49.
The fixes that were included in Rollup v3, v2, and v1 are also included in this release.
See “Fixed issues in Rollup v3” on page 49.
See “Fixed issues in Rollup v2” on page 54.
See “Fixed issues in Rollup v1” on page 56.
Table 1-33
Fixed issues for Symantec Management Platform (Notification
Server)
Internal ID
Description
Article link
3065617
Filter update times out because the trgCollectionUpdateTargetInvalidate N/A
target causes errors in the console.
46
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v4
Table 1-33
Fixed issues for Symantec Management Platform (Notification
Server) (continued)
Internal ID
Description
Article link
3129548
CPU spikes to a sustained 100% and does not relent until IISRESET and
Altiris service are cycled. Improved performance when you updated large
collections.
N/A
2868310
This message "Update Configuration On Package Servers: Accelerated
Package Staging" is displayed every 5 minutes in task history on the site
servers.
TECH191662
2999045
Blank packages are being sent to the package servers.
TECH204829
2926461
Replication items are not cleaned up after a Replication job times out or
N/A
finishes. Instead, several Class types remain in the database, accumulating
and slowing down the system.
2941050
Tasks that are replicated down to the children do not run if clients were
migrated from another Child Notification Server.
2962951
AD Import Rules of security groups for both computers and users overwrite TECH200958
all existing filter memberships for the computers and the users that are found
in those import rules.
2950385
Members of security roles other than Symantec Administrators cannot see N/A
the custom targets created by the Symantec Administrators and vice versa.
3064125
Package server agent unable to set file permissions when path depth exceeds TECH202089
256 characters.
2971465
SMA occasionally fails to finish creating a Program Execution event and
sending it to Notification Server.
3061165
AD User Import Rules do not seem to behave as they used to before MP1. N/A
Table 1-34
N/A
TECH203439
Fixed issues for Task Server
Internal ID
Description
Article link
3056878
Replicated task schedule does not execute on the Child Notification Server. N/A
2836541
Server Job conditions do not work with child client job results.
N/A
2961802
Client computers stop running tasks due to excess local task instances in
the cache.
N/A
2996388
Servers and site servers running scripts cannot use system tokens like
%COMPUTERNAME%.
N/A
47
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v4
Table 1-35
Fixed issues for Asset Management Solution
Internal ID
Description
2976813
Resource Merge allows resources with the No Delete attribute to be merged N/A
into other resources.
2879828
Parameter Value Providers for some Asset/CMDB reports are lost after a
cloned instance of the report is saved
Table 1-36
Article link
N/A
Fixed issues for Data Connector
Internal ID
Description
Article link
3129549
Out of memory exception occurs when you run a connector rule.
N/A
3051496
Evt_Resources_Import_Results Event table is not populated. ASPX page N/A
provides an index out of range exception because there are no records in
this table.
Table 1-37
Fixed issues for Inventory Solution
Internal ID
Description
Article link
3105213
Server class Inv_Reboot_History does not accurately show the restart
history of a computer.
N/A
2989297
Application metering drill-down report never completes.
N/A
Note: This fix was successful, and it was successfully tested for up to 10,000
entries. However, the report still times out at 50,000 entries.
3018059
The Symantec Management Agent service keeps terminating unexpectedly. N/A
AMAgent crashes the process AeXNSAgentHostSurrogate32.exe.
3041497
Custom Inventory Tasks (SWD task) remain in a “Running” status.
Table 1-38
N/A
Fixed issues for Software Management Framework
Internal ID
Description
Article link
3108518
Agent Service Start causes 'update system settings' message, followed by TECH202915
a restart
2702662
Multiple entries, for software with different versions, are present in the
Installed Software reports and resource lists when software is upgraded.
3095493
The SMF agent gets into a hung state - Policies do not execute until Agent N/A
restart or user log-on.
TECH182434
48
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v3
Table 1-38
Fixed issues for Software Management Framework (continued)
Internal ID
Description
Article link
3048833
Delayed job runs on clients regardless of schedule.
N/A
2931056
Users with permissions to limited tasks can see all tasks and select any task N/A
when they create a managed software delivery policy.
3088086
Managed Delivery Policy fails to run on VMware client if network adapter N/A
is 'disconnected'.
Table 1-39
Internal ID
Fixed issues for Deployment Solution
Description
Article link
Deployment Agent fails to retarget Intel Centrino Advanced-N 6205 Wi-Fi
and Intel Centrino Ultimate-N 6300 Wi-Fi.
N/A
Laptop computers 'known' to PXE become 'unknown' to PXE when booted N/A
through a docking station.
Client.sbs file is not populated with full results of spGetPXEClientInfo. N/A
Sending a 'reboot to automation' task to the LinuxPE environment causes N/A
system to continually restart to LinuxPE environment.
We query only the AC_TCPIP table for MAC addresses for PXE. The
AC_TCPIPv6 table may contain different MAC addresses
N/A
See “Fixed issues in Rollup v7” on page 35.
See “Fixed issues in Rollup v6” on page 38.
See “Fixed issues in Rollup v5” on page 42.
Fixed issues in Rollup v3
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v3. If additional information about an issue is available, you
can access it by clicking the Article ID link.
Note that N/A = Not Available.
The fixed issues are separated into the following IT Management Suite products
and components:
■
Notification Server Core
See Table 1-40 on page 50.
49
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v3
■
Task Server
See Table 1-41 on page 51.
■
Asset Management Solution
See Table 1-42 on page 52.
■
Data Connector
See Table 1-43 on page 52.
■
Inventory Rule Management
See Table 1-44 on page 52.
■
Inventory Solution
See Table 1-45 on page 52.
■
Software Management Framework
See Table 1-46 on page 53.
■
Deployment Solution
See Table 1-47 on page 53.
■
Unix/Linux/Mac (ULM)
See Table 1-48 on page 53.
The fixes that were included in Rollup v2 and v1 are also included in this release.
See “Fixed issues in Rollup v2” on page 54.
See “Fixed issues in Rollup v1” on page 56.
Table 1-40
Fixed issues for Notification Server Core
Internal ID
Description
Article link
2948643
SMA agent crashes during upgrade to 7.1 SP2 MP1 with fatal error in module N/A
AeXNSAgentHostSurrogate32.exe in AeXNSAgentHostSurrogate32.exe.
3040684
Unquoted path for Symantec Management Agent service.
2973760
“Collection Membership cache change monitoring is not functioning TECH196163
due to inability to run as service account” error occurs in logs after you
apply the ITMS 7.1 SP2 v4 Rollup.
2909684
Tasks that are scheduled to run every four weeks show incorrect schedules N/A
in the Symantec Management Console after the first run.
2980090
Agent Push page (InstallClient.aspx) loads slowly due to
spGetComputerSelectorDetails running for all discovered computer
resources as parameters.
N/A
N/A
50
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v3
Table 1-40
Fixed issues for Notification Server Core (continued)
Internal ID
Description
2900145
Deleted computers on Parent Notification Server do not recreate the resource N/A
because the itemreplication record still exists and the hashes match.
2961375
Site Maintenance - Subnets page takes a long time to load if there are
many encompassed subnets.
N/A
3041496
Unable to upgrade Symantec Management Agent. The following error is
displayed: 'Upgrade failed. Error message: Failed to run action:
UninstallSurrogatesForX86.'
N/A
2554172
Importing filters, for example, during replication, causes filter membership
to be blanked, which causes targets to become invalid when they are
updated. A critical failure may result if the filter is used as an exclusion.
N/A
2693134
Two retries to install agent after SOI should be increased. Agent installation N/A
failing in VM client.
2773149
Changing package servers from “constrained” to “unconstrained” causes TECH202758
a package refresh on all packages with all package servers. The webpage
times out before refresh completes.
2773138
End-of-Replication Job fails to build Replication Results to save to
Evt_NS_Hierarchy_Replication_Status. Failure is due to an arithmetic
overflow failure within spBuildHierarchyReplicationStatus to handle the
sum of Encoding sizes.
N/A
3049977
After you change the custom schedules for Collect Inventory Policies,
clients execute the policies twice. Once on schedule, and then again the
next morning when no policy is scheduled.
TECH202759
2966660
"Failed to refresh the Resource Update Summary table. Invalid column name TECH202761
'_id'" error appears in log.
Table 1-41
Article link
Fixed issues for Task Server
Internal ID
Description
Article link
2977700
Unknown exception when you call ASDK collectionmanagement
webservice.
N/A
2954853
Run Task Error when 'Run Task' is run from Resource Manager.
N/A
2703606
OriginNSSourceNSId and SourceNSWeb are not updated after Notification N/A
Server (NS) for a client is changed to Parent NS from Child NS.
2972490
The agent removes or changes special characters æåø in vb scripts.
N/A
51
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v3
Table 1-42
Fixed issues for Asset Management Solution
Internal ID
Description
Article link
2972609
You get a server error when you receive over 250 line items at a time on a
single invoice.
N/A
2959566
fnAssetHierarchyTree is removed after you upgrade from 7.1 SP1 to 7.1
SP2 MP1 directly.
N/A
3041690
The report All Resources Picker Report used by advanced resource pickers N/A
within Asset is slow because of string localization.
Table 1-43
Fixed issues for Data Connector
Internal ID
Description
Article link
2939594
dataupdatemode for the resource association is completeset instead of
appendupdaterows.
N/A
2840038
Data Connector 7.1.2 does not import all values from multi-valued attribute N/A
in LDAP.
Table 1-44
Fixed issues for Inventory Rule Management
Internal ID
Description
Article link
2631036
IRM does not import the synchronization policy during the upgrade.
N/A
Table 1-45
Fixed issues for Inventory Solution
Internal ID
Description
Article link
2951507
Server Inventory causes Oracle to hang.
N/A
2983795
Inventory Task with the Printer data class selected crashes the Symantec
Management Agent.
N/A
2756221
Cannot import software resource. Error message reads: 'unable to merge
the specified duplicate resources’.
N/A
2719712
aexauditpls.exe 7.1 sp2 crashes during inventory scan when it interacts N/A
with SVS 2.1.3071.
2994279
Application Metering 7.1 SP2 MP1 plug-in DLL's should be signed to prevent N/A
misidentification by Malware/Virus Scanning software.
52
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v3
Table 1-46
Fixed issues for Software Management Framework
Internal ID
Description
Article link
3043267
The SMF agent hangs. Policies do not execute until the agent is restarted
or a user logs on.
N/A
2958460
AeXNSAgent.exe crashes due to Access Violation in
N/A
SMFAgent!CoBaseJobItems::DoGetItem, when called by out-of-process
COM program.
Table 1-47
Fixed issues for Deployment Solution
Internal ID
Description
Article link
2958411
Firm.exe fails to execute when called from any task that executes in an
x86 preboot environment. (PXE or Automation folder).
N/A
3071593
x86 and x64 folders are not present in NSCap\temp folder after you install N/A
SMP MP1.1 on ITMS 7.1 SP2 to ITMS 7.1 SP2MP1 upgrade setup on server
computer.
2997600
Hierarchy, package server issue. All new images that are captured are stored N/A
in \\NS Server\\Deployment\Task Handler\Guid location.
2974566
'Copy file' task fails if the file that is copied already exists on the destination N/A
system.
Table 1-48
Fixed issues for Unix/Linux/Mac
Internal ID
Description
Article link
2917968
Managed delivery job fails when package download failure occurs.
TECH202763
2830116
InstallUnixClientTab control preloads all Organizational Groups in the
TECH198267
Computer Selector control, which causes save failures in large environments
2917973
Client Jobs that contain multiple inventory tasks fail to complete due to a
timeout.
N/A
3068848
Core dumps occurring after installing Cumulative Point Fix from 2704391/
2981103.
N/A
See “Fixed issues in Rollup v7” on page 35.
See “Fixed issues in Rollup v6” on page 38.
See “Fixed issues in Rollup v5” on page 42.
See “Fixed issues in Rollup v4” on page 46.
53
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v2
Fixed issues in Rollup v2
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v2. If additional information about an issue is available, you
can access it by clicking the Article ID link.
Note that N/A = Not Available.
The fixed issues are separated into the following IT Management Suite products
and components:
■
Symantec Management Platform (Notification Server)
See Table 1-49 on page 54.
■
Task Server
See Table 1-50 on page 55.
■
Data Connector
See Table 1-51 on page 56.
■
Inventory Solution
See Table 1-52 on page 56.
■
Software Management Solution
See Table 1-53 on page 56.
The fixes that were included in Rollup v1 are also included in this release.
See “Fixed issues in Rollup v1” on page 56.
Table 1-49
Fixed issues for Symantec Management Platform (Notification
Server)
Internal ID
Description
Article link
2967891
After you change the custom schedules for Collect Inventory Policies,
clients execute the Policies twice.
N/A
2925178
Relocate Up does not reset Resource GUID when parent already has that N/A
resource.
2972747
NSEs are sent with different GUIDs from the same client.
TECH198274
2974142
NS Console Search takes so long that the page times out. The stored
procedure contains poor SQL logic.
TECH157206
2972856
You can only add 15 or less Software Purchases to a Software License at
a time, or the console throws a webpage error.
N/A
54
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v2
Table 1-49
Fixed issues for Symantec Management Platform (Notification
Server) (continued)
Internal ID
Description
Article link
2972447
CPU spikes to a sustained 100% and does not relent until IISRESET and
Altiris service are cycled. Improve performance when you update large
collections.
N/A
2973792
Report_Print function has a broken icon.
N/A
2973771
'Report Data Snapshot Purging' tab does not load correctly.
N/A
2773288
Building of Data Containers, for replication, takes a long time, and sometimes N/A
times out due to use of ItemResource view.
2973746
Replicated security account under account management becomes disabled N/A
if edited.
2973845
SMA Agent does not update basic inventory when IP of managed computer N/A
is changed.
2763086
In large Enterprise environments (70k+ resources, 100+ sites, and 1k+
N/A
subnets), Filters, which the AD Site imports automatically created, time out
during collection updates.
2981593
Delta Resource Membership Update does not refresh the filters that have N/A
recently been replicated.
3008306
Symantec Administrator does not see targets a custom user created.
2972827
Issue with spGetAccountInternalDetails on Chinese language Notification N/A
Server.
Table 1-50
N/A
Fixed issues for Task Server
Internal ID
Description
Article link
2762901
Tasks that emulate user contexts do not complete successfully though they N/A
can complete when that user is logged on.
2974038
Key violation, duplicate resource key is found in task server list.
N/A
2974053
Max timeout is unlimited on DS 6.9 but it is 2160 minutes on DS 7.1.
N/A
2969689
Client Task Requests, that are orphaned due to missing versions or due
to tasks that have been deleted, are not cleaned up (or prevented), which
causes them to re-run when the site server is restarted.
N/A
2973905
Update filter membership task does not allow for parameters
N/A
55
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v1
Table 1-50
Fixed issues for Task Server (continued)
Internal ID
Description
Article link
2973944
Tasks fail to use specified credentials on Win2k8 clients.
N/A
Table 1-51
Fixed issues for Data Connector
Internal ID
Description
Article link
2972780
You cannot import Blank using data connector.
N/A
Table 1-52
Fixed issues for Inventory Solution
Internal ID
Description
Article link
2869702
Application metering reports never complete.
N/A
2948922
Multiple products have identical associated key files, which cause metering N/A
information to display incorrectly.
Table 1-53
Fixed issues for Software Management Solution
Internal ID
Description
Article link
2806233
Installed Software and With Unassigned Type folders and views fail to
open.
N/A
2964439
When WOL is enabled for MDP, WOL Compliance task is performed for all TECH199794
discovered resources, not only for apply to resources.
2861675
The 'Software Compliance by Managed Delivery Policy' report lists all
TECH173786
historically targeted systems instead of those that the policy currently targets.
See “Fixed issues in Rollup v7” on page 35.
See “Fixed issues in Rollup v6” on page 38.
See “Fixed issues in Rollup v5” on page 42.
See “Fixed issues in Rollup v4” on page 46.
See “Fixed issues in Rollup v3” on page 49.
Fixed issues in Rollup v1
The following list contains the currently reported fixes that are included in this SMP
7.1 SP2 MP1 Rollup v1. If additional information about an issue is available, you
can access it by clicking the Article ID link.
56
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v1
Note that N/A = Not Available.
The fixed issues are separated into the following IT Management Suite products
and components:
■
Symantec Management Platform (Notification Server)
See Table 1-50 on page 55.
■
Task Server
See Table 1-55 on page 57.
■
Data Connector
See Table 1-56 on page 58.
■
Inventory Solution
See Table 1-57 on page 58.
Table 1-54
Fixed issues for Symantec Management Platform (Notification
Server)
Internal ID
Description
Article link
2855279
CPU spikes to a sustained 100% and does not relent until IISRESET and
Altiris service are cycled.
N/A
2756591
spGetResourceItemWithManadatoryResourceAssociation runs slowly
due to join on vResourceItem.
N/A
2799261
Specific NSE files from clients are not processed. These files become stale TECH195347
and are never processed.
2952909
Computers and Users that are imported from Active Directory cause Errors N/A
in logs from Altiris.TaskManagement.ClientTask.BaseClientTask.
TryUpdateSiteAssignmentsForUnmanagedDevices.
2965187
After upgrade to 7.1 SP2 MP1, actions result in error: Failed to load resource TECH198556
associations. [The user does not have permission to perform this action].
Table 1-55
Fixed issues for Task Server
Internal ID
Description
Article link
2706048
CleanupTaskDataTask can cause data loss because of logic errors in
tmCleanupSummaryOrphans and tmCleanupTaskOrphans.
N/A
2952903
A Restart Power Control task does not complete because a Task Server
is changed after a client is restarted.
N/A
2952912
A WOL Power Control task does not complete because the task instance N/A
cache is cleared before the task timeout.
57
IT Management Suite 7.1 SP2 MP1 Rollup Version 9 Release Notes
Fixed issues in Rollup v1
Table 1-56
Fixed issues for Data Connector
Internal ID
Description
2952906
When you open a Data Connector Import Rule, it times out or takes a long N/A
time to open if the data source has a SQL query that takes 3 minutes or
longer to process.
Table 1-57
Article link
Fixed issues for Inventory Solution
Internal ID
Description
Article link
2957711
BIOS Inventory Versiondoes not always display correct information.
N/A
2957705
The App Metering agent crashes SMA 7.1.15350.8350.
N/A
2957683
Targeted Software Inventory policy fails if a user is not logged on to the
target computers.
N/A
See “Fixed issues in Rollup v7” on page 35.
See “Fixed issues in Rollup v6” on page 38.
See “Fixed issues in Rollup v5” on page 42.
See “Fixed issues in Rollup v4” on page 46.
See “Fixed issues in Rollup v3” on page 49.
See “Fixed issues in Rollup v2” on page 54.
58
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