CrossCheck Equipment Manual

CrossCheck Equipment Manual
CrossCheck Equipment Manual
Equipment
Manual
© 2006 Check Center. All rights reserved February 2006.
Restricted Confidential Information: For Internal Use Only.
CrossCheck Equipment Manual
Introduction ……………………………………………………………………………….
2
About CrossCheck …………………………………………………………………...….
3
Check Guarantee ………………………………………………………………...…...….
4
Standard Check Guarantee ..……………………………………………………...……
5
CrossCheck Conversion Plus ................................................................................
6
Equipment Compatibility Charts ………………………………………………………
7
Lipman/Nurit Terminals ………………………………………………………..……….
10
Lipman/Nurit Programming Request ………………………………...………
11
Lipman/Nurit 2085 ……….……………………………………………………...
12
Nurit 3020/8320 ……………………..……………………………………………
15
Hypercom Terminals …………………………………………………………………….
18
Hypercom Programming Request ……………………………………………
19
Hypercom T7 Plus ………………………………….………………………...…
20
Hypercom ICE 5000, 5500, 5700 ………………….…………………………..
22
Verifone/Omni Terminals ……………………………………………………………….
23
Terminal Programming Request ……………………………………………...
24
Tranz 330/380 ………………..…………………………………………………...
25
Tranz 460 ………………………..………………………………………………...
27
Omni 3200 ………………..……………………………………………………….
29
Omni 3750/3740 …………………..……………………………………………...
31
Ingenico Terminals ………………………………………………………………………
33
Terminal Programming Request …………………………..…………………
34
Elite 510 …………………..……………………………………………………….
35
Elite 712 …………………………….…………………………………………….
37
Thales Talento Terminals ………………………………………………………………
39
Terminal Programming Request ……………………………………………
40
Talento Dessault AT ………………….……………………………………...…
41
Readers/Imagers …………………………………………………………………………
43
Equipment Compatibility Chart ……………………………………………….
44
CR600 Check Reader ……………………..…………………………………….
45
Ingenicio eNcheck2500 …………………..…………………………………….
46
Ingenicio eNcheck2600 ………………..……………………………………….
47
RDM 6000i Imager ………………….…………………………………………...
48
IVI Checkmanager 3000 …………….………………………………………….
49
Tech Support and Sales Support ……………………………………………………..
50
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1
CrossCheck Equipment Manual
INTRODUCTION
This manual has been designed to provide you with the tools necessary to set up your
merchant’s equipment for use with your CrossCheck products.
Within this guide you will find a comprehensive explanation on how to best set up your
equipment with use with your CrossCheck product. We understand that there are a lot of
different terminals, readers and imagers on the market. We hope to give you a better
understanding of how each works.
In each section we have also included programming requests to use in order to get your
merchant’s software as well as hardware up to date so it may be best utilized. And, of
course, should any problems arrive we have included the contact information through
which you may reach Tech Support.
Hopefully with use of this guide you will be able to solve all your merchant’s hardware
problems and answer all their questions.
Please use this as a resource but know that we are also available to assist you with any
suggestions simply by calling our Tech Support line: (800) xxx-xxxx from 6:00 AM (PST)
to 5:00 PM (PST) Monday through Friday.
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2
CrossCheck Equipment Manual
ABOUT CROSSCHECK
As you may know, CrossCheck has been a respected Value Added Resource for the
ISO community for over twenty years.
Founded in 1983, CrossCheck provides check approval services to thousands of
merchant locations across the country and handled more than 30.4 million transactions
in 2003. CrossCheck is currently the third largest check guarantee provider overall and
is the largest privately owned check approval and guarantee company in the nation.
That independent spirit is part of what makes CrossCheck unique in the marketplace.
Our philosophy is “Say Yes to Checks.” We believe that allowing merchants to accept
more checks; creatively, securely, efficiently and safely, is ultimately better for their
business. Along with our different services CrossCheck has developed several
enhancements to cover checks that other check guarantee companies don’t offer. We
even approve checks our competitors decline.
In today’s marketplace merchants can accept checks in a variety of ways. CrossCheck
provides payment services for traditional retail stores, E-commerce merchants,
merchants taking checks over the phone or those that need electronic check conversion.
CrossCheck believes in the Independent Sales Representative and that is why we won’t
compete with you. We specialize in check services… that’s it. CrossCheck doesn’t offer
merchant card services or gift card services and we are not contractually obligated to
support any particular piece of POS equipment. This gives you the freedom to present
the equipment that fits the merchant’s needs best.
CrossCheck also believes in paying you on time, every time, whether you sign one
agreement a month or one thousand. CrossCheck offers you a comprehensive
compensation program and offers you the flexibility to change that compensation on a
per sale basis. This will allow you to maximize your earning potential for each agreement
submitted.
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3
CrossCheck Equipment Manual
CHECK GUARANTEE
So what is check guarantee? Simply put, a check guarantee service enables a
merchant to accept a check, authorize it in seconds, and should the check be returned
for payment, submit the check for claims processing and reimbursement for the face
amount of the check (assuming the item conforms to certain procedural and warranty
requirements).
Think about that for a moment…with this service in place merchants can feel more
comfortable accepting a check from someone they don’t know, someone that lives out of
the area or out-of-state, even a check from a customer that lives in Canada, Guam, or
any U.S. territory. Merchants can accept checks from customers that don’t have a credit
card or available credit. Merchants can accept checks any time of the day or night.
Check approval is fast, easy and affordable.
Compare that with some of the other options merchants have available to them:
Verification services: Without guarantee, returned checks become the merchant’s
responsibility to collect.
Collection services: Some collection agencies will only pay 50% of the value of the
check and that’s only if they collect on it.
Small Claims Court: Think of the time and money a merchant might spend to sue their
customers and what effect that might have on their business reputation in the
community.
Internal collections: Most merchants don’t have the time or the staff to track down bad
check writers. Many of the best collection agencies report that they only collect around
50% of the checks assigned to them.
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CrossCheck Equipment Manual
STANDARD CHECK GUARANTEE
Standard Check Guarantee is CrossCheck’s flagship program. Commonly known in the
industry as “traditional” check guarantee or “paper” guarantee, it is still the most versatile
and pervasive way to guarantee checks.
Designed for maximum flexibility and ease of use, the Standard check guarantee
program will suit the needs of most merchants while still providing you a viable, dynamic
addition to your sales presentation.
This service works with the majority of point-of-sale terminals and check readers and
CrossCheck is constantly working to certify new equipment that comes onto the market.
In addition, merchants can elect to use non-terminal based approval methods such as
an automated phone system and the Internet.
Standard check guarantee allows you to present multiple enhancement options to your
prospects, enabling you to customize a program to fit their business needs. In many
cases, these enhancements have been created by CrossCheck and are unequalled in
the industry.
Our Standard check guarantee service provides a merchant with protections against bad
check losses. Merchants using this service deposit all approved checks into their bank
account and, should any approved item be returned as unpaid, they will be reimbursed
for the face amount of that check provided they meet the warranty guidelines.
CrossCheck’s also offers Premium Approval allows merchants to accept virtually every
check presented. Our competition typically declines 8%-10% of all checks. Those
declines represent lost revenue to the merchant.
We are proud to provide the highest percentage of approvals in the industry. Our
Premium Approval feature guarantees at least 50% fewer declines than our competition.
If we don’t, we’ll pay the set up fees (up to $200.00 per location) to switch the merchant
back to their old service. In over 20 years, we’ve never had to pay that fee!
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5
CrossCheck Equipment Manual
CROSSCHECK CONVERSION PLUS
CrossCheck Conversion Plus offers a convenient, efficient and secure way to manage
future check payment systems while providing benefits for the merchant. This service
allows paper checks to be converted to an Electronic Funds Transfer (EFT) at the pointof-sale. Check Center automatically captures and records information from approved
transactions and prepares them for automatic submission to the ACH.
This process eliminates the merchant’s need to prepare check deposits and deliver them
to their financial institution. In addition, Check Center offers guarantee coverage along
with the convenience of conversion.
Unlike our competitors, CrossCheck Conversion Plus provides for conversion of
business checks, an important feature for many merchants.
This program will work with many of the point-of-sale terminals, check imagers and
check readers found in the marketplace today and Check Center is constantly working to
certify new equipment as it emerges.
How it works
• Consumer writes a check to purchase products and/or services
• Merchant accepts the check, reviews it and confirms that the required information is
on the check
• The merchant will scan the consumer’s check and enter the pertinent
transaction/check information
• Non-Imaging program: The MICR is scanned
• Imaging program: The image will be transmitted and stored in a file at CrossCheck
• A receipt prints, which the consumer is required to sign
• Non-Imaging program: The check must be stamped VOID and the merchant mails
the check into CrossCheck
• Imaging program: The check must be stamped VOID and returned to the consumer
• Check Center debits the consumer’s account for the transaction amount
• Typically the merchant’s account will be credited within 48 hours
• Merchants may view their transaction activity online at the Check Center Website
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6
CrossCheck Equipment Manual
EQUIPMENT COMPATIBILITY CHARTS
Because of the wide variety of terminals available on the market, it is necessary to look
at them individually to learn how they are set up. The following pages contain a chart
that will show you which services each terminal supports. Make sure that the terminal
your merchant has does in fact support the CrossCheck service that they wish to use.
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7
CrossCheck Equipment Manual
•
Verifone
Zon Jr +
Zon Jr XL
XL 300
Tranz330
Tranz380
Tranz420
Tranz 460
Omni 392
Omni 396
Omni3200
Omni3210
Omni3300
Omni3740
Omni3750
Standard
Manual
X
X
X
X
X
X
X
X
X
X
X
Hypercom
All T7 models except T7Q
T7Plus
*06A or greater for ECC
ICE 5500Plus
*06A or greater for ECC
ICE 5700/5700Plus
*06A or greater for ECC
Standard
Multiple Check
Standard MICR
Check Reader
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Conversion (ECC)
Imaging
Conversion (ECC)
Non-Imaging
Check Imager
Supported
Mini Micr
Mini Micr
CR600, Mini Micr, eNCheck2500
CR600, Mini Micr, eNCheck2500
CR600, Mini Micr, eNCheck2500
CR600, Mini Micr, eNCheck2500
X
X
X
X
X
X
X
X
X
X
X
X
Check Reader Supported
CR1000i
CR1000i
CR1000i
CR600, Mini Micr, eNCheck2500
CR600, Mini Micr, eNCheck2500
CR600, Mini Micr, eNCheck2500
CR600
CR600
CR600
*Processor Dependant
X
X*
X
X*
X*
X*
Mini Micr, eNCheck2500
X
X*
X*
X*
X
X*
X*
X*
*EC5003i,EC5004i
EC60xx, eN2600
*EC5003i,EC5004i
EC60xx, eN2600
*EC5003i,EC5004i
EC60xx, eN2600
Mini Micr, eNCheck2500
Mini Micr, eNCheck2500
Integrated check reader
*CrossCheck does not currently support wireless transaction processing
Lipman Nurit
2060
X
X
2070
X
X
2080
X
X
2085
X
X
X
X
EC5003i, EC5004i,
2085+
X
X
X
X
EC60xx, eNCheck
2090
X
X
X
X
CR600, Mini Micr, eNCheck 2500
2600
3000
X
X
X
X
3010
X
X
X
X
Magtek MicrImage
3020
X
X
X
X
requires NOS7
8000
X
X
X
X
and application
8100
X
X
X
X
4.83 or Greater *
8320
X
X
X
X
*Note: Magtek MICRImage must be used with Nurit 3000 or greater terminal. Not supported on 2085 models. Terminal must contain over 256k memory.
ValuPak
700
710
720
X
X
X
X
X
X
Ingenico
Elite 510
Elite 710/712
Elite 770
eNCounter 4000
eNCheck 3000
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X*
X*
Check Reader Built In
eN2600
eNCheck 2500
X
*Processor Dependant
Datacard
Jigsaw
680*
640 SV*
X
X
X
Thales (Dassault AT)
Artema
Freesia
*Processor/Application dependant
X
X
X
X
Talento
X
Schlumberger
Magic 6000
Magic 9000
X
X
Mini Micr, eNCheck 2500
X*
X
*EC5003i,EC5004i
,EC60xx, eN2600*
*Programmed by Schlumberger
February 2006
X
X
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Mini Micr
8
CrossCheck Equipment Manual
Standard
Manual
Standard
Multiple Check
Conversion (ECC)
Imaging
Conversion (ECC)
Non-Imaging
Check Imager
Supported
Check Reader Supported
*Programmed by DataCap
DataCap
DataTran ND
DataTran LT
PayMate 1x00
LanTran
WinDSU
WinTran32
X
X
X
X
X
X
Fortronics
De La Rue (F95)
X
Go Software
PC Charge
Only supports dial up, no IP
X
Atomic Software
Authorizer
Only supports dial up, no IP
X
Only supports dial up, no IP
X
IC Verify
V2.26
CC Tracker Plus
Charge Anywhere(ComStar)
RIM 950/850
Nextel
J2ME
Standard MICR
X
**Wireless Solution**
X
X
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CrossCheck Equipment Manual
Lipman/Nurit Terminals
LIPMAN/NURIT TERMINALS
CrossCheck supports the following Terminals:
2080, 2085, 2085+,2090, 3000, 3010, 3020, 8000, 8100, 8320
CrossCheck supports processing on the wireless capable units, however an analog
phone line is required for CrossCheck service.
Nurit/Lipman Process Flow
1) Fill out top portion of Lipman Nurit STPR form.
2) Follow written instruction on STPR form for obtaining application and version
information and fill in appropriate fields on STPR form.
3) Follow written instructions on STPR form for obtaining EDC setup information.
4) Please write the merchant’s store number on the paper prior to faxing to
CrossCheck. Fax the EDC slips and the STPR form to CrossCheck Technical
Support 800 211 8119. Please include a cover sheet that provides information as to
who has the terminal in their physical possession and who CrossCheck can contact
for the download.
5) Allow 2 business days to complete the file. Once the file it built by CrossCheck,
CrossCheck will contact the above referenced individual for a download.
Download Time: Varies, Approximately 15-20 minutes
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For Programming Use ONLY:
Technician:
Date Recvd: Date Comp:
Date:
Store Number:
Your Name:
Sales Office:
State:
Extension:
Dept:
Store DBA:
Store Ph#:
Contact Name:
Contact Ph#:
Terminal Manufacturer:
Model #:
Check Reader: Y / N
Model:
Manufacturer:
Credit Card Processor:
Phone #:
Credit Card Merchant Number:
Exchange Prefix:
NURIT 20xx / 30xx / 8320
NURIT 8000 / 8010
From the main screen:
- For Nurit 20xx
~ Simultaneously Press (then release) MENU/ESC,
BATCH, VOID, and ENTER
- For Nurit 30xx & 8320
~ Simultaneously Press (then release) MENU/ESC, 4,
VOID, and ENTER
- Terminal should display:
~ Model# NOS
~ 1. Back To Prog
If terminal displays Final Test OK, press MENU/ESC
twice so that terminal displays 1. Back to Prog
- Press 3, then ENTER
- Terminal will say “Checking Existence” and then display the
Version and Application.
~ Application Name (i.e. Full Retail +)
~ 1. Ver: XX.XX (i.e. 04.80)
- Record the Application Name and Version below ▼▼
From the main screen:
Press MENU/ESC – The terminal will display:
~ Menu Screen
~ 1. Reports (If it asks for password, put in the current
date/month as DD/MM ENTER)
- Press the FORCED key (the one with arrow pointing
down) until “NOS MENU” is highlighted.
- Press ENTER and the terminal should display:
~ <Model#> NOS
~ 1. Back to Application
- Press 3, ENTER and the terminal will display:
~ Application Name (i.e. Full Retail +)
~ 1. Ver: XX.XX (i.e. 04.80)
- Record the Application Name and Version below
▼
▼
▼
▼
Application Name:
Version:
-
Press MENU/ESC, 1, ENTER
The terminal will say “Checking Existence” and then return to
the main screen.
-
Press MENU/ESC, 1, ENTER
The terminal will say “Checking Existence” and then
return to the main screen.
Serial Number:
(on bottom of unit)
Retrieving EDC Setup Slips
From the main screen:
Press MENU/ESC
~ If the terminal asks for a password, put in the current Date/Month DD/MM ENTER
Press 4, 3
~ The terminal should print, once finished, proceed.
Press MENU/ESC, 3, 9
~ The terminal should print some more.
Press MENU/ESC, MENU/ESC (i.e. twice)
~ The terminal should be on it’s main screen now
~ Have the merchant fax the earlier printed slips to your attention.
~ NOTE: It is best that the merchant COPY the slips onto normal paper before attempting to fax.
CrossCheck Equipment Manual
Lipman/Nurit Terminals
LIPMAN/NURIT 2085
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CrossCheck Equipment Manual
February 2006
Lipman/Nurit Terminals
Restricted Confidential Information: For Internal Use Only
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CrossCheck Equipment Manual
February 2006
Lipman/Nurit Terminals
Restricted Confidential Information: For Internal Use Only
14
CrossCheck Equipment Manual
Lipman/Nurit Terminals
NURIT 3020 & 8320
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CrossCheck Equipment Manual
February 2006
Lipman/Nurit Terminals
Restricted Confidential Information: For Internal Use Only
16
CrossCheck Equipment Manual
February 2006
Lipman/Nurit Terminals
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17
CrossCheck Equipment Manual
Hypercom Terminals
HYPERCOM TERMINALS
CrossCheck supports the following terminals:
All T7 Models (except T7Q), T7Plus, ICE 5500 or great, ICE 5700/5700 Plus
Support varies per processing platform / network.
Hypercom Process Flow:
Please note bankcard processors must program all Hypercom terminals. The procedure
to complete this varies by processor.
1. Fill out the STPR form and fax to CrossCheck at 800-211-8119.
2. CrossCheck will contact the bankcard processor to have CrossCheck added
to the bankcard file.
3. Once CrossCheck is added by the processor, CrossCheck will contact the
merchant.
a) CrossCheck will initialize and test the equipment.
b) If the processor is unable to add CrossCheck, due to compatibility issues,
program limitations, memory restrictions, etc. CrossCheck will provide
alternate solutions to the merchants where applicable.
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18
For Programming Use ONLY:
Technician:
Date Recvd: Date Comp:
Date:
Store Number:
Sales Office:
Your Name:
Extension:
Dept:
Store DBA:
Store Ph#:
Contact Name:
Contact Ph#:
Terminal Manufacturer:
Model #:
Check Reader: Y / N
Model:
State:
Manufacturer:
Credit Card Processor:
Phone #:
Credit Card Merchant Number:
Exchange Prefix:
Hypercom T7 Terminals
Hypercom ICE 5000/5500/5700 Terminals
From the main screen: (press CANCEL to be sure)
- Press FUNCTION, 2, ENTER
- Enter Password: 0000, ENTER
~ If the above password doesn’t work, try
again using each of the following until it
does: 1111, 1234, 0010, 4194, 5965,
5126, 7867 (TRF Maint password is
166831, second password is 1739)
- The Screen will display the Terminal ID
- Record the Terminal ID below
▼
▼
▼
▼
▼
▼
▼
From the Main Screen: (press CANCEL to be sure)
- Touch the Top Menu Bar on the screen.
On the resulting Menu Screen
- Touch Set Up on the screen
- Touch Terminal on the screen
- Type in the password 0000 then press <ENTER>
~ If the above password doesn’t work, try again using
each of the following until it does: 1111, 1234, 0010,
4194, 5965, 5126, 7867 (TRF Maint password is
166831, second password is 1739)
- Touch ALL on the screen
- The terminal will display the Terminal ID,
- Record the Terminal ID below:
▼
▼
▼
▼
Terminal ID#:
From the screen showing the Terminal ID:
- Press ENTER
- Record the Init Phone# below ►►►
Press CANCEL (returns to main screen ▼
▼
From the screen showing the Terminal ID:
- Press ENTER
- The terminal will show the INIT Phone Number,
- Record the INIT Phone Number below
►►►
Touch the X in the upper right corner to return to
▼
the main screen.
▼
Init Phone#:
:: Notes For Tech Support ::
07/13/05
STPR-Hypercom.doc
CrossCheck Equipment Manual
Hypercom Terminals
HYPERCOM T7 PLUS
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CrossCheck Equipment Manual
February 2006
Hypercom Terminals
Restricted Confidential Information: For Internal Use Only
21
CrossCheck Equipment Manual
Hypercom Terminals
HYPERCOM ICE 5000, 5500, 5700
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22
CrossCheck Equipment Manual
Verifone/Omni Terminals
VERIFONE/OMNI TERMINALS
CrossCheck supports the following terminals:
Zon Jr +, Zon Jr XL, XL 300, Tranz 330, Tranz 380, Tranz 420, Tranz 460, Omni 392,
Omni 396, Omni 3200, Omni 3300, Omni 3210, Omni 3740, Omni 3750
Verifone/Omni Process Flow:
1) These terminals are downloaded over the phone. Sales Agents or Installers can
contact CrossCheck Technical Support directly at 1 800 669 8774. This number
is for agents / installers only. If CrossCheck is to work directly with the merchant,
the merchant must contact our 24-Hour Customer Service line at 1 800 552 1900
2) CrossCheck will build the file over the phone and complete download.
3) Approximate download time is 10-15 minutes
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23
For Programming Use ONLY:
Technician:
Date Recvd: Date
Comp:
Date:
Store Number:
Your Name:
Sales Office:
Extension:
Dept:
Store DBA:
Store Ph#:
Contact Name:
Contact Ph#:
Terminal Manufacturer:
Model #:
Check Reader: Y / N
Model:
State:
Manufacturer:
Credit Card Processor:
Phone #:
Credit Card Merchant Number:
Exchange Prefix:
INGENICO ELITE 510, 710, 712, 770 TERMINALS
THALES TALENTO TERMINALS
The merchant MUST fax us a copy of a COMPLETE
Credit Card Receipt. Let them know it is ok to black
out any of the customers personal information
(Name,CC#, etc) if they wish. Once received, forward
along with filled out STPR to Technical Support.
Instruct the merchant to press the “#” key – Now
Record The Application from the receipt that printed
below:
Application:
:: Notes For Tech Support ::
CrossCheck Equipment Manual
Verifone/Omni Terminals
TRANS 330/380
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CrossCheck Equipment Manual
February 2006
Verifone/Omni Terminals
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26
CrossCheck Equipment Manual
Verifone/Omni Terminals
TRANS 460
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CrossCheck Equipment Manual
February 2006
Verifone/Omni Terminals
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28
CrossCheck Equipment Manual
Verifone/Omni Terminals
OMNI 3200
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CrossCheck Equipment Manual
February 2006
Verifone/Omni Terminals
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CrossCheck Equipment Manual
Verifone/Omni Terminals
OMNI 3750/3740
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CrossCheck Equipment Manual
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Verifone/Omni Terminals
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CrossCheck Equipment Manual
Ingenico Terminals
INGENICO TERMINALS
CrossCheck supports the following terminals:
Elite 510, Elite 710/712, Elite 770, e-NCounter 4000, e-NCheck 3000
Ingenico Elite Process Flow:
These terminals can be downloaded directly over the phone. Sales Agents or Installers
can contact CrossCheck Technical Support directly at 1 800 669 8774. This number is
for agents / installers only. If CrossCheck is to work directly with the merchant, the
merchant must contact our 24-Hour Customer Service line at 1 800 552 1900
1. The Elite terminals require either the Ingenico STPR form to be completed and
faxed in, complete with a copy of a receipt header or the information can be
provided over the phone to CrossCheck Technical Support.
2. The eN-Counter 4000 and eN-Check terminals can be programmed directly over
the phone. These terminals do not require the STPR form.
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For Programming Use ONLY:
Technician
Date Recvd: Date Comp:
:
Date:
Store Number:
Your Name:
Sales Office:
Extension:
Dept:
Store DBA:
Store Ph#:
Contact Name:
Contact Ph#:
Terminal Manufacturer:
Model #:
Check Reader: Y / N
Model:
State:
Manufacturer:
Credit Card Processor:
Phone #:
Credit Card Merchant Number:
Exchange Prefix:
INGENICO ELITE 510, 710, 712, 770 TERMINALS
THALES TALENTO TERMINALS
The merchant MUST fax us a copy of a COMPLETE
Credit Card Receipt. Let them know it is ok to black
out any of the customers personal information
(Name,CC#, etc) if they wish. Once received, forward
along with filled out STPR to Technical Support.
Instruct the merchant to press the “#” key – Now
Record The Application from the receipt that printed
below:
Application:
:: Notes For Tech Support ::
34
CrossCheck Equipment Manual
Ingenico Terminals
INGENICIO ELITE 510
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CrossCheck Equipment Manual
February 2006
Ingenico Terminals
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CrossCheck Equipment Manual
Ingenico Terminals
INGENCIO ELITE 712
February 2006
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CrossCheck Equipment Manual
February 2006
Ingenico Terminals
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CrossCheck Equipment Manual
Thales Terminals
THALES TALENTO TERMINALS
CrossCheck supports the following terminals:
Talento
Support varies per credit card application used.
Thales Talento Process Flow:
These terminals can be downloaded directly over the phone. Sales Agents or Installers
can contact CrossCheck Technical Support directly at 1 800 669 8774. This number is
for agents / installers only. If CrossCheck is to work directly with the merchant, the
merchant must contact our 24-Hour Customer Service line at 1 800 552 1900
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For Programming Use ONLY:
Technician:
Date Recvd: Date
Comp:
Date:
Store Number:
Your Name:
Sales Office:
Extension:
Dept:
Store DBA:
Store Ph#:
Contact Name:
Contact Ph#:
Terminal Manufacturer:
Model #:
Check Reader: Y / N
Model:
State:
Manufacturer:
Credit Card Processor:
Phone #:
Credit Card Merchant Number:
Exchange Prefix:
INGENICO ELITE 510, 710, 712, 770 TERMINALS
THALES TALENTO TERMINALS
The merchant MUST fax us a copy of a COMPLETE
Credit Card Receipt. Let them know it is ok to black
out any of the customers personal information
(Name,CC#, etc) if they wish. Once received, forward
along with filled out STPR to Technical Support.
Instruct the merchant to press the “#” key – Now
Record The Application from the receipt that printed
below:
Application:
:: Notes For Tech Support ::
CrossCheck Equipment Manual
Thales Terminals
TALENTO DESAULT AT
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CrossCheck Equipment Manual
February 2006
Thales Terminals
Restricted Confidential Information: For Internal Use Only
42
CrossCheck Equipment Manual
Readers/Imagers
READERS/IMAGERS
CrossCheck Supports the following Readers/Imagers
Verifone: CR600, CR1000i,
Magtek: Mini-Micr, MicrImage,
RDM: EC 5003i, EC 5004i, EC6000, EC6004, EC6014,
Ingenico MR1000. MR2150, MR2100, CMR430, CMR431, eN-Check 2500, eN-Check
2600,
Stone West / Peripheron: Cheq’R,
Welch Allen: Scan Team 8310.
Readers:
Most readers need to be configured. Call Sales Support to receive configuration checks at
800-843-7354.
The eN-Check 2500 does not use configuration checks but must be configured via special
software. If the reader is not configured by the processor or equipment vendor, the reader
must be mailed into CrossCheck. The reader must include the power cord and a note in
the box that details the merchant store number and a specific return address. Failure to
include the power cord, store number or return address may delay the return of the
equipment.
Imagers.
Most imagers can be plugged in right out of the box (no configuration necessary).
Please note all imagers require their own analog phone line.
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CrossCheck Equipment Manual
Check Reader/Imager Mfg & Model
Verifone
Readers/Imagers
Programmed/Config'd Via:
Config Checks
Ok out of Box
CR600
CR1000i
Magtek
Config Check
Ok out of Box
Mini Micr
MicrImage
*Zon Jr XL & XL300 Only support Mini Micr and require special config checks
RDM
Ok out of Box for Nurit, Hypercom and Talento.
Must be sent in for Tranz 380.
EC5003i, EC5004i
Ok out of Box.
EC6000
Ingenico
MR1000
MR2150
MR2100
CMR430
CMR431
Dip Switches in field: UUUUDDDU
Must be sent in including Power Cord
eNCheck 2500
If connected to Hypercom, Nurit or Talento,
Must use RDM emulation.
eNCheck 2600 (eN2600)
Peripheron (Stone West)
Cheq'R
Must be sent in including Power Cord
Welch Allen
Scan Team 8310
Config Checks
*Note: Check readers sent in for configuration must include the power cord
DESIGNATION OF CONFIDENTIAL AND PROPRIETARY INFORMATION
The attached material includes property and confidential information which may qualify as a trade secret or must be kept
confidential under a previously executed Agreement. As such, we ask that this material be treated as confidential material and
not be released without our written approval.
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44
CrossCheck Equipment Manual
Readers/Imagers
CR600 CHECK READER
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45
CrossCheck Equipment Manual
Readers/Imagers
INGENICIO ENCHECK2500
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46
CrossCheck Equipment Manual
Readers/Imagers
INGENCICO ENCHECK 2600
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47
CrossCheck Equipment Manual
Readers/Imagers
RDM 6000I IMAGER
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48
CrossCheck Equipment Manual
Readers/Imagers
IVI CHECKMANAGER 3000 (CHECKMATE)
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49
CrossCheck Equipment Manual
Readers/Imagers
TECH SUPPORT AND SALES SUPPORT
If you need help setting up your terminal you may call Tech Support at
(xxx) xxx-xxxx
For any other questions or issues please contact our 24/7 Support Service line at
(800) 654-2365
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50
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