ART User Guide_2008.indd
Contents
I. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
– Why a storage robot?
– Fully automated data protection
– Infinite expansion
– Simple set-up, no management required
II. Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
– Planning your storage needs
– Selecting hard drives
– Choosing capacity
– A note about capacity
– Filling Drobo’s data bays
– Setting up your Drobo storage robot
– Preparing Drobo for use with your computer
– Option A: Formatting for PC using Drobo Dashboard
– Option B: Formatting for Mac using Drobo Dashboard
– Setting up your DroboShare-attached Drobo storage robot
– Preparing Drobo for use on your network
– Formatting your DroboShare-attached Drobo using Drobo Dashboard
– Understanding Drobo’s lights
– Understanding DroboShare’s lights
III. Your world with Drobo . . . . . . . . . . . . . . . . . . . . . . 17
– Drobo is a labor-saving device
– Drobo is primary storage
– No computer software needed (but provided anyway)
– Sharing Drobo between computers
– Putting Drobo to rest for long periods
– Getting alerts from Drobo
– How the Drobo uses your hard drive storage
IV. Getting the most from Drobo . . . . . . . . . . . . . . . . . . 23
– Getting the most capacity
– Getting the lowest cost of ownership
– Let Drobo “do its thing”
V. You don’t need to read about Drobotech . . . . . . . . . . . . 25
– DataAware™ Storage
– Data Virtualization Engine™
– Adaptive Data Mapping™
– Who is Data Robotics, Inc.?
VI. Frequently Asked Questions . . . . . . . . . . . . . . . . . . 27
VII. Safety and Warranty . . . . . . . . . . . . . . . . . . . . . . 31
VIII. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Hot Tip: Be sure to check and see if there are updates to Drobo Firmware,
DroboShare Firmware, and/or Drobo Dashboard application
(see FAQs on pg. 27 for download instructions).
1
Drobo User Guide
I. Introduction
Thanks for giving another Drobo™ storage robot a good home!
We at Data Robotics, Inc., have been working since 2004 to
make protecting, storing and managing your digital content truly
effortless.
If you’re like us, you have a lot of data and absolutely must
ensure it is safe. But also like us, you hate how complex and time
consuming managing and protecting large amounts of data is with
today’s storage solutions. Presumably, that’s why you bought
Drobo.
We set out to build this device that is unlike anything else in the
world. Our goal is to take the pain out of making your data forever
accessible. You’ll find that Drobo is designed to anticipate much of
what can go wrong with digital storage, and it will automatically
monitor and repair problems that put your data at risk, letting you
know when you need to take simple actions to keep your system
running at peak safety and efficiency.
Mostly what that means is you just plug Drobo in, feed it with
drives, and use it just like you would any hard drive (except this
one is self-protecting, infinitely expandable, and requires no
complex configuration or oversight).
Why a storage robot?
Robots have improved the lives of humans all over the planet by
taking over many repetitive, time consuming and dangerous tasks.
From automobile assembly to home vacuums, robots now let
people focus their time on more important activities. But until now,
our digital lives haven’t been improved by any robotic solutions.
Enter Drobo, the world’s first storage robot. Drobo provides
effortless safe and expandable storage right on your desktop.
Drobo combines the advanced concepts
of storage virtualization and cybernetics
to take the pain out of data management.
There are many different ways to store
and protect digital content, but Drobo is
the only fully automatic storage robot
that performs many data management
tasks without you even knowing about it.
Here’s what you can expect from Drobo:
2
I. Introduction
Fully automated data protection
Drobo is a tremendous labor-saving tool
for safely storing your data:
• Drobo automatically configures itself
for data protection so you don’t have to.
• When a drive fails, your data is still
safe (and all drives do eventually fail).
• Drobo senses any corrupted data and
ensures you only access non-corrupt data.
• Drobo lets you add or upsize drives anytime you want,
regardless of capacity, speed or manufacturer.
• After install, new capacity is immediately available & protected.
Infinite expansion
As hard drives get bigger, Drobo lets you expand:
• Upgrading capacity is as simple as adding ink to a printer.
• Mix ’n match any (SATA) hard drives – no worrying about
matching make, model or capacity of Drobo’s existing drives.
• Upgrade forever: just replace Drobo’s smallest drive with a larger
capacity drive – no data migration or reconfiguration is required.
Simple set-up, no data management required
Storage just doesn’t get any easier than this:
• USB plug-in, no screwdrivers, no networks, no application
software required.
• Start with at least two drives and just add new disks when you
want more capacity.
• No downtime to add capacity. Just add a drive to an empty Data
Bay, or replace a smaller drive with a larger one.
• Drobo acts as one large drive, making it easier to find what
you’ve stored on it.
• Just watch Drobo’s Data Bay indicator lights, they tell you
everything you need to know!
• Your data has multiple layers of automatic protection.
3
Drobo User Guide
II. Getting started
Planning your storage needs
Drobo is unlike typical storage devices. It automatically reserves
storage capacity across its drives to ensure that failure of any
one drive will not cause you to lose data. Drobo also makes it
extremely easy to add or upgrade capacity in the future just by
inserting additional, or up-sizing existing drives. This allows you
to take advantage of the constant increase in hard drive capacity
at lower prices. Drobo enables you to “buy for today” because you
can so easily upgrade it later. This feature alone can possibly save
you hundreds of dollars over time.
Selecting hard drives
Drobo doesn’t care what manufacturer, capacity or speed of
hard drive you install. It accepts standard 3.5 inch “internal” hard
drives that have a SATA1 or SATA2 (also referred to as SATA/150
or SATA/300) type connection (older IDE or ATA-type drives
will not work).
Warning: Please note that when adding hard drives to Drobo, any
pre-existing data on those drives will be erased.
Choosing capacity
The number and capacity of drives determine how much usable
protected capacity Drobo provides. Take the guesswork out by
using Drobolator (www.drobo.com/drobolator), a web-based tool
which determines the usable protected capacity based on any
selected combination of drives. To calculate it yourself, a “rule of
thumb” is to omit the largest drive, then add-up the capacity of the
remaining drives to determine protected capacity.
4
II. Getting started
Here are three examples:
a) Start with three 250GB drives and
you’ll have about 500GB of total
usable protected space.
b) Add a 500GB drive to increase total
usable protected space to
approximately 750GB.
c) Replace one of the smaller 250GB
drives with a 750GB drive and you’ll
increase over-all usable protected space
to about one Terabyte (1,000GB).
Take comfort in knowing that Drobo
makes adding additional capacity as easy
as adding ink to a printer whenever you
need it (and drives will almost always be
less expensive in the future).
A note about capacity
Some years ago, computer manufacturers and hard drive
manufacturers started using different systems for measuring
hard drive capacity. The net result is that not all of a drive’s rated
capacity is available to your computer. This discrepancy has
nothing to do with how Drobo works.
Filling Drobo’s data bays
connectors
Once you’ve chosen
how many drives
and which capacities
to install, all you have to
do is remove the face plate and
then slide them into Drobo’s Data Bays.
You should note that any pre-existing data
on the drives inserted into Drobo will be
erased. Be sure not to touch any exposed
hard drive circuit boards after unpacking and ensure the drive
connectors are pointed “in” to Drobo and “down” (as shown).
5
Drobo User Guide
It doesn’t matter which drive goes in which data bay, just slide the
Drive Lock to the left, and press the drive into the Data Bay until
you feel the connector “mate” at the rear of the Drobo and let the
Drive Lock snap behind the drive, securing it into place.
Drive Lock
Data Bay
Data Bay Indicator
Setting up your Drobo storage robot
There are two ways to set up your Drobo storage robot. One
way is directly connect Drobo to your computer and the other is
to connect it to your network through a DroboShare. If you are
connecting your Drobo to the network through a DroboShare, skip
to pg. 11, otherwise, continue.
USB 2.0
Power
Connect Drobo to your computer using the provided USB 2.0 cable.
Then connect the Drobo power supply between the Drobo and an
electrical outlet.
6
II. Getting started
Note: As with all electronic equipment, we recommend connecting
your Drobo to an electrical outlet through a good quality surge
protector.
Preparing Drobo for use with your computer
Just as with any digital storage system, you must format Drobo
for use with your type of computer operation system using the
formatting tools provided in the Drobo Dashboard software
included on the Drobo Resource CD.
Option A: Formatting for PC using Drobo Dashboard
• Insert the Drobo Resource CD into your Windows PC. If it doesn’t
automatically start, open the CD and double-click “Drobo”.
• Follow the installation
wizard instructions.
• When the Resource CD
menu opens, click “Drobo
Dashboard” to install.
• Open Drobo Dashboard
and this screen displays:
• The following message
will appear.
• Click “Yes”. You will be
shown this message
asking you to select
Drobo’s file system
format.
• If you plan to connect
Drobo to a PC running
any supported
Windows operating
system, including older
operating systems
such as Windows XP or
earlier, and DroboShare,
select NTFS (Legacy).
7
Drobo User Guide
Note: In order to remain compatible with older versions of
Windows, the volume size will be limited.
• If you plan to connect Drobo to a PC running more recent
Windows operating systems such as Vista or Server 2003 and
DroboShare, select NTFS.
• If you plan to connect Drobo to computers with different
operating systems, select the FAT32 file system. This is a
format that makes your Drobo compatible between Windows,
OS X or Linux computers.
Note: FAT32 is an older file system technology that is generally
less protective of your data than modern (journaled) file
systems. It also has some performance and file size limitations.
• Click “Next”. You will be
shown this message asking
you to select Drobo’s volume
size based on what is
available depending on your
operating system. Note: As
you drag the slider across the
different volume size options,
note the tradeoffs to consider
when making your selection.
• Click “Next”. Depending
on your volume selection
and the total raw capacity
of the drives in Drobo, you
will be presented with the
opportunity to select a
custom name and drive letter
for your volume(s).
8
II. Getting started
• Click “Next”. You will be
shown a summary of your
selections.
• Now click on “Format”. This
process should take a few
minutes.
• When complete, Drobo is
formatted and ready to
accept data.
Hot Tip: You can determine actual
used space by mousing-over the
Drobo system tray icon (only if Drobo
Dashboard is installed) or checking
its blue utilization meter lights.
Option B: Formatting for Mac Using Drobo Dashboard
• Insert the Drobo Resource CD into your Mac. If it doesn’t
automatically start, open the CD and double-click “Drobo”.
• Follow the installation wizard instructions.
• When the Resource CD menu opens, click “Drobo Dashboard” to
install.
• Open Drobo Dashboard and
this screen displays:
• The following message will
appear.
9
Drobo User Guide
• Click “Yes”. You will be
shown this message
asking you to select
Drobo’s file system
format.
If you plan to connect Drobo to Macs and DroboShare, click
“Continue” to accept the default Apple HFS+ file system.
If you plan to connect Drobo to computers with different operating
systems, select the FAT32 file system. This is a format that
makes your Drobo compatible between Windows, OS X or Linux
computers.
Note: FAT32 is an older file system technology that is generally
less protective of your data than modern (journaled) file systems.
It also has some performance and file size limitations.
• Click “Next”. You will be
shown this message asking
you to select Drobo’s volume
size based on what is
available depending on your
operating system. Note: As
you drag the slider across
the different volume size
options, note the tradeoffs
to consider when making
your selection.
• Click “Next”. Depending
on your volume selection
and the total raw capacity
of the drives in Drobo, you
will be presented with
the opportunity to select
a custom name for your
volume(s).
10
II. Getting started
• Click “Continue”. You will be
shown a summary of your
selections.
Now click on “Format”. This process should take a few
minutes. When complete your Drobo is formatted and
ready to accept data. You will see this icon appear on
your desktop.
Setting up your DroboShare-attached Drobo storage robot
Connect the provided Ethernet cable between DroboShare and
your network router or switch. Then connect the provided short
(~1 ft.) USB 2.0 cable between Drobo and DroboShare. Connect
the two ends of the Y-cable to Drobo and DroboShare. Finally,
connect Drobo’s power supply to the single end of the Y-cable.
Note: As with all electronic equipment, we recommend connecting
your combined Drobo and DroboShare to an electrical outlet
through a good quality surge protector.
Preparing Drobo for use on your network
Just as with any digital storage system, you must format Drobo
for use with specific types of computer operating systems. This
can be done using the formatting tools provided in the Drobo
Dashboard software included on the Drobo Resource CD.
11
Drobo User Guide
Formatting your DroboShare-attached Drobo using Drobo
Dashboard
• Insert the Drobo Resource CD into your computer. If it doesn’t
automatically start, open the CD and double-click “Drobo”.
• Follow the installation wizard instructions.
• When the Resource CD menu opens, click “Drobo Dashboard” to
install.
• Open Drobo Dashboard and
this screen displays:
Hot Tip: DroboShare
requires an assigned IP
address on your network in
order to be shared on your
network. If it cannot obtain
an IP address, it will be
assigned the default 169.254.213.234 IP address.
• The following message will
appear:
• Click “Yes”. You will be
shown this message asking
you to select Drobo’s file
system format.
12
II. Getting started
• If you plan to connect Drobo to a PC running any supported
Windows operating system, including older operating systems
such as Windows XP or earlier and DroboShare, click “Next” to
accept the default NTFS (Legacy) option.
Note: In order to remain compatible with older versions of
Windows, the volume size will be limited.
• If you plan to connect Drobo to a PC running more recent
Windows operating systems such as Vista or Server 2003 and
DroboShare, select NTFS.
• If you plan to connect Drobo to Macs and DroboShare, select
HFS+.
• If you plan to connect Drobo to Linux computers and
DroboShare, select EXT3.
• If you plan to connect Drobo to computers with different
operating systems, select the FAT32 file system. This is a
format that makes your Drobo compatible between Windows,
OS X or Linux computers.
Note: FAT32 is an older file system technology that is generally
less protective of your data than modern (journaled) file
systems. It also has some performance and file size limitations.
• Click “Next”. You will be
shown this message asking
you to select Drobo’s
volume size based on what
is available depending on
your operating system and
the capacities of the drives
in Drobo.
Note: As you drag the slider
across the different volume size options, note the tradeoffs to
consider when making your selection.
13
Drobo User Guide
• Click “Next”. Depending
on your volume selection
and the total raw capacity
of the drives in Drobo, you
will be presented with
the opportunity to select
a custom name for your
volume(s).
• Click “Next”. You will be
shown a summary of your
selections.
• Now click on “Format”. This
process should take a few
minutes.
• When complete, Drobo is formatted and ready to accept data. If
you have Drobo Dashboard running, the Drobo volume(s) will be
auto-mapped on your computer. Each volume will appear as a
Volume on your Mac or as a Network Drive on your PC.
14
Understanding Drobo’s lights
One of Drobo’s many benefits is a series of onboard lights that tell
you everything you need to know at a glance, without forcing you
to install application software. Here is a list of the Drobo indicator
lights and what actions they may ask you to take.
Data Bay Actions Required:
Green:
No action needed. (System is healthy)
Solid Yellow:
Add or upsize a drive here soon.
(Drobo is 85% full, add more capacity)
Blinking Green and Yellow:
Don’t remove any drives,
but operate normally.
Power Mode:
Green:
Power on, Drobo ready.
Orange:
Standby mode.
Red:
Over-temperature.
(Cool down & power-cycle to restart)
Blinking Green:
Booting up.
Data Transfer:
Green:
USB activity.
Space Used:
(Drobo is optimizing data layout. You can still
read and write to Drobo during optimization.
Warning, pulling a drive may cause data loss.)
Solid Red:
Add or upsize a drive here.
(Drobo is over 95% full, add capacity soon!)
Blinking Red:
Replace this drive, immediately!
(This hard drive has failed. Depending on
capacity, your data could be at risk
until you replace this failed drive.)
Four Red Lights:
Wait, restarting.
(The red lights should change to one of the
states listed above after startup. If they stay
red. you may have removed too many drives.
See online troubleshooting at
www.drobo.com/support)
Blue:
0% — 100% filled
Hot Tip: Although you don’t need any application software to use Drobo,
we recommend you install the Drobo Dashboard software from the Drobo
Resource CD for its advanced monitoring and updating tools for Drobo
Dashboard and Drobo & DroboShare Firmware. Also, be sure you register at
www.drobo.com/registration.
15
Drobo User Guide
II. Getting started
Understanding DroboShare’s lights
DroboShare lights are simple and straightforward. Here’s a guide
for what they mean.
Data Transfer:
Green:
Ethernet Activity.
Power:
Green:
Power on, DroboShare ready.
16
III. Your world with Drobo
If you bought Drobo, you’re someone who has valuable data and
knows that it’s growing. You also know there are many ways to
work with data storage. Here are a few important concepts about
Drobo that may affect how you incorporate it into your workflow.
Drobo is a labor-saving device
Drobo was designed to take the pain out of making your
data forever accessible. Drobo does the heavy lifting of drive
monitoring and data protection so you don’t have to. However, to
experience these labor-saving benefits, you will need to know a
few things about what Drobo is, and what it isn’t.
Drobo is primary storage
Drobo acts as a large, single pool of storage. One of its biggest
benefits is the ability to provide massive storage that is always
available and not spread across
multiple disks. That makes it best
for use as “primary” storage, not
merely a high capacity location for
periodic backups or archived data.
Now you can keep all your data
close at hand because in addition
to being always available, it’s also
inherently “backed-up” on the Drobo
and protected against drive failure
or disk corruption.
Hot Tip: Drobo can’t protect against fire, theft, or acts of God, so
it’s always a good idea to have a complete backup of all your most
important digital “stuff” in another location.
17
Drobo User Guide
III. Your world with Drobo
No computer software needed (but provided anyway)
Drobo Dashboard lets you easily monitor Drobo functions, whether
your Drobo is attached directly to your computer or through the
network via DroboShare. It also provides an easy way to update
Drobo Dashboard & Drobo and DroboShare Firmware and to
initially format Drobo all from within one easy-to-use program.
Sharing Drobo between computers
Drobo connects directly to one computer at a time via the provided
USB 2.0 cable. This is by far the most widely available connection
and the easiest to use. However, you may have a need to share
your Drobo across your network. This is easily done using
DroboShare, a unique companion to Drobo. Using Drobo with
DroboShare, computers will “see” Drobo in their list of network
devices and allows for centralized storage or easy file sharing
between computers. This unique design allows Drobo to be either
directly attached to your Mac or PC or shared over the network
depending on your needs.
Hot Tip: If you have an existing Drobo, place your Drobo in
Standby and then follow the step to connect Drobo to DroboShare.
Launch Drobo Dashboard and it will do the rest. See Setting up
your DroboShare-attached Drobo storage robot (pg. 11) to find out
how to set this up.
18
If you have specific network requirements, such as using static IP
addresses in your network, Drobo Dashboard provides you with
the ability to configure DroboShare to fit your unique network
design. To access this, launch Drobo Dashboard and click the
“Advanced Controls” button. Select the Tools tab and click on the
“Setup” button in the DroboShare section.
19
Drobo User Guide
Putting Drobo to rest for long periods
Drobo performs many automatic processes to protect and optimize
management of your data. If you plan to be away from your Drobo
for an extended period, it is a good idea to put it into “Standby
Mode” to stop any background processing.
To do this you can either:
A) Open Drobo Dashboard and click the “Advanced Controls”
button. Select the Tools Tab and click on the appropriate
“Standby” button. The “Standby” button in the Commands
section applies to the specific Drobo. The “Standby” button in
the DroboShare section applies to any Drobo connected to that
DroboShare.
B) Or, select Drobo from the “Safely Remove Hardware” menu on
a PC or drag the Drobo desktop icon to the trash on a Mac.
When the Power Mode indicator (see pg. 15) glows orange, you
can safely disconnect power and store Drobo for a prolonged
period.
20
III. Your world with Drobo
Getting alerts from Drobo
Drobo Dashboard provides two methods of alerts.
Drobo Dashboard can display specific alerts locally on your
computer for Drobo. For individual Drobo alert settings, the
desired alert level can be set in Drobo Dashboard.
Drobo Dashboard can also send e-mail alerts based on a selected
alert level for all Drobos attached to your computer. To access this
option, right-click on the System Tray Drobo Dashboard icon and
select “E-mail Alert Settings” on a PC or launch Drobo Dashboard
and go to the Drobo Dashboard menu and select “E-mail Settings…”
on a Mac.
21
Drobo User Guide
How Drobo uses your hard drive storage
Are you curious about how your storage is being used? Open
the Drobo Dashboard and click on the triangle next to “How is my
storage being used?” The capacity breakdown bar will appear
showing you how Drobo uses storage.
Available for data: total protected space on Drobo that is
available for you to store data.
Reserved for expansion: unusable capacity reserved for future
use when one hard drive is larger than the others. This space will
become available when you add a larger capacity hard drive or
replace a smaller drive with a larger one.
Used for protection: storage capacity that Drobo uses to protect
your data against drive failure.
Overhead: capacity used by Drobo for management.
You can explore different hard drive combinations using the
Drobolator web tool at www.drobo.com/drobolator.
22
IV. Getting the most from Drobo
IV. Getting the most from Drobo
Depending on what your needs are, you may want to ensure you
have the absolute largest capacity, or that your applications run
most smoothly, or that you don’t overspend for capacity if you
don’t need to, especially with the cost of drives going down all the
time. Here’s how to get the most from Drobo for your situation.
Getting the most capacity
Getting the most capacity is easy: put in the biggest drives! But be
sure you understand how to estimate usable protected capacity
which is approximately the sum of all the drives minus the largest
drive. Take the guesswork out by using our online web calculator
at www.drobo.com/drobolator. Here are a few configurations and
how to estimate their usable protected capacity:
250GB
+ 250GB
+ 300GB
400GB
= 800GB
250GB
+ 300GB
+ 500GB
750GB
1,050GB
250GB
+ 500GB
+ 500GB
750GB
1,250GB
500GB
+ 500GB
+ 500GB
750GB
1,500GB
500GB
+ 500GB
+ 750GB
750GB
1,750GB
750GB
+ 750GB
+ 750GB
750GB
2,250GB
(Note: this provides only a rough estimate of usable protected capacity overhead
from Drobo and your computer’s operating system, actual capacity will vary.)
23
Drobo User Guide
Getting the lowest cost of ownership
As of the writing of this User Guide, hard drive manufacturers
are delivering up to one Terabyte drives (1,000GB). Installing four
“Tera” drives into your Drobo will provide approximately three
Terabytes of usable protected space. However, be sure that you
need it. The highest capacity drives usually command a premium
price. Considering Drobo allows you to upgrade with no downtime,
migration or reconfiguration, it might make more sense to buy
whatever drive is the best value (cost per Gigabyte) and delay
upgrading capacity for as long as possible. Just add a new drive to
an empty Data Bay, or replace the smallest capacity drive with a
new one that is larger. Be sure to wait for the data optimization
(blinking green & yellow Data Bay Indicators) to stop (all green)
before upgrading the next drive. In other words, replacing smaller
drives with bigger ones is just fine, but only if done one drive at
a time and with time to allow Drobo to complete its optimization
before upgrading a second drive. Adding drives to empty Data
Bays can be done at any time.
Hot Tip: Remember, when you add or upsize drives to Drobo after
initial formatting, you will get immediate access to any additional
capacity. You will not need to format added drives until an additional pool of storage is created.
Let Drobo “do its thing”
Drobo is designed to actively monitor and protect your data at all
times. It is also programmed to optimize data storage so you don’t
have to. When Drobo is optimizing data, it flashes green & yellow
Data Bay indicators. This is normal and you should just go on
doing your work reading and writing to Drobo (just don’t remove a
drive while green & yellow lights are flashing).
24
V. You don’t need to read about Drobotech
V. You don’t need to read about Drobotech
(but you might want to)
Although not at all necessary for understanding how to use Drobo,
you might be interested to know how Drobo works and how it
compares to other mass storage systems available today. Data
Robotics, Inc. has developed three significant pieces of patentpending technology that live inside Drobo:
DataAware™ Storage
Knowing where your data is on the installed drives, and where it
is not, lets Drobo provide key benefits over ordinary digital storage
products which copy all storage space whether used or not:
• Instant access to capacity
when drives are added or
upgraded.
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• Knows where data is and
how to protect it most
efficiently.
Data Virtualization Engine™
Virtualization technology allows Drobo to transcend the limitations
inherent with hard disk drive arrays like RAID:
• Drobo’s virtualization technology creates a single large “pool” of
storage capacity regardless
of number of hard drives.
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25
Drobo User Guide
Adaptive Data Mapping™
The ability to automatically optimize and layout data when
needed provides significant advantages over other storage
solutions:
• By automatically adapting to changes in pooled storage
capacity and remapping data throughout the Data Bays, Drobo
allows you to upgrade capacity “forever” as long as you replace
a smaller drive with a larger one.
• Adaptive Data Mapping allows Drobo to be self-healing;
by sensing any data that becomes corrupted and guarding
against hard drive failure.
• Additionally, this technology allows Drobo to maximize the
usable capacity of the drives, unlike some other storage
technologies which base available capacity on the smallest
drive.
These three pieces of technology rely on each other to provide an
overall user experience that is not only easy to set up initially, but
also effortless to use on an ongoing basis.
Who is Data Robotics, Inc?
Data Robotics was formed in 2004 in California’s Silicon Valley
with a vision to take the pain out of making people’s data forever
accessible. Data Robotics developed the technology inside Drobo
for people who “have to” protect their valuable digital assets, but
“hate to” – because it’s complex and time consuming. For those
people, Data Robotics created Drobo, the world’s first storage
robot. It is a fully automated data storage system that provides
the only truly effortless, safe and expandable storage solution.
Unlike outdated technologies that emerged twenty years ago and
the frustrating products on the market today, Drobo is an industrychanging product that combines the advanced concepts of storage
virtualization and cybernetics, to take the pain out of storage
management.
26
VI. Frequently Asked Questions
VI. Frequently Asked Questions
We recommend you read all of the following FAQs:
Q. How do I download the latest versions of Drobo Dashboard and Drobo &
DroboShare Firmware?
A. Install and open Drobo Dashboard, click “Advanced Controls” and go to the
“Tools” tab. Click “Check for updates…”. Note: Do not remove drives during the
upgrade process.
Q. How do I add capacity to Drobo?
A. Either add a standard 3.5” SATA hard drive to an empty Data Bay, or remove
the smallest capacity drive and replace with a larger capacity one. It’s okay to
do this while Drobo is running.
Q. Why does my computer show that I have more capacity than it actually
does?
A. Depending on the volume size you chose to format your Drobo with, what
is reported by the operating system will vary. By default, Drobo will be
presented as a 2 Terabyte (TB) drive. We did this by design so that you can
easily grow your capacity. And, with bigger hard drives available every year,
when you add enough hard drives for your Drobo to exceed the volume size,
Drobo wills simply create a new volume resulting in an additional “virtual”
hard drive, where both virtual drives share the total capacity available on
your Drobo.
Q. How can I tell how much capacity Drobo has left?
A. Check the blue utilization meter on the front of Drobo to see % space used/
remaining. You can also calculate how much usable protected space you have
remaining (see pg. 4, 5 & 22).
Q. Will my computer tell me how much space is used on Drobo?
A. Yes, actual space used is represented accurately by your OS.
Q. How can I shut down Drobo safely for a prolonged period?
A. To ensure Drobo stops any background processes prior to long periods of
storage, put it into Standby Mode. Do this by clicking the “Standby” command
from the Tools panel of Drobo Dashboard (see page 20). Remove the magnetic
face plate. When the Power Mode indicator glows orange, you can safely
disconnect power and store Drobo for a prolonged period.
27
Drobo User Guide
Q. How can I wipe all the data from my drives and reset my Drobo?
A. WARNING: THIS PROCEDURE WILL CLEAR ALL THE DATA STORED IN DROBO.
To do this, first disconnect Drobo from its power source. On the rear side
of Drobo approximately 1.5” to the left of Drobo’s USB 2.0 port is a small
hole over Drobo’s clear disk switch. Insert a straightened paper clip through
the unmarked hole. You should be able to feel a switch depress. While still
depressing the switch, reconnect Drobo’s power and hold the switch depressed
until the power indicator starts blinking green. This will take approximately 30
seconds.
Q. Do I need to format new drives I add to Drobo?
A. When you add or upsize drives to Drobo after the initial formatting, you will
get immediate access to any additional capacity. You will not have to format
each and every drive added to Drobo. After the initial format, you will not
need to format added drives until an additional pool of storage is created….
and Drobo will walk you through that process when the time comes.
Q. Will the magnets that hold the face plate on endanger my data?
A. No, the magnets inside your hard drives are much stronger, and closer to the
hard drive media than Drobo’s face plate.
Q. How do I back-up data on Drobo?
A. Data on Drobo is intrinsically “backed-up” but of course, that doesn’t protect
against fire, theft or accidentally deleted files. You can duplicate data from
Drobo onto any other media through your computer, or attach a second Drobo
to your computer, duplicate the data, and move to a second secure location
(such as office or home).
Q. Can I share my Drobo between different computers such as a Mac and
PC?
A. There are two ways to go about sharing a Drobo between computers with
different operating systems. The most convenient way to share Drobo
between different computers is through the network via DroboShare. Doing
so eliminates the need for each computer to understand the format of Drobo
and allows you the flexibility to share Drobo when you want to or attach it
directly to your computer.
Alternatively, to share a storage device between different computers, it
must use formatting that those computers understand. Using the “FAT32”
formatting option from the Drobo Dashboard ensures that Macs, PCs,
and Linux machines will be able to read and write data on Drobo. Note,
however, that FAT32 is an older file system technology that is generally less
protective of your data than modern (journaled) file systems. It also has some
performance and file size limitations.
28
Q. I’m using my Drobo with DroboShare, why does Drobo Dashboard not
see my DroboShare-attached Drobo?
A. First, check to make sure you have the latest Drobo Dashboard and Drobo
Firmware (version 1.1.0 or greater).
Next, check to make sure DroboShare has been assigned an IP address on
your network. This is required to share DroboShare on your network. If DHCP
is available when DroboShare is first powered on, it should receive an IP
address automatically from the local DHCP server and Drobo Dashboard will
detect it. If DHCP is not available, DroboShare will be assigned the default
169.254.213.234 IP address. This could happen, for example, if you are
using static IP addressing on your network. If this happens, you will have to
first locate a computer connected to the same network as your DroboShare,
install Drobo Dashboard on that computer, and then configure the IP address
on that computer to be in the same subnet as your DroboShare. For
example, 169.254.213.10. Drobo Dashboard should discover your Drobo and
DroboShare and you will be able to assign your desired static IP address for
DroboShare in the DroboShare settings of Drobo Dashboard.
Finally, check to see if your firewall is blocking Drobo Dashboard. Firewalls
can disrupt the Drobo Dashboard discovery of DroboShare. Drobo Dashboard
needs to be listed as an exception when using a firewall. The Windows
firewall should prompt you when you first start Drobo Dashboard, asking
to unblock and allow. Please select this option or manually configure this
exception. This behavior is also true of other 3rd party firewalls.
Note: Some VPN and ISP related applications come with an embedded
firewall. You must uninstall or configure these to treat Drobo Dashboard as an
exception.
Q. If I am sharing my Drobo on my network using DroboShare, do I have
to load Drobo Dashboard onto every computer for them to access the
shared Drobo?
A. No. While Drobo Dashboard provides the most convenient method for users
to locate the shared Drobo volume, you do not need to load Drobo Dashboard
onto every computer in order to access the shared Drobo. You can choose
to manually access the shared Drobo volumes just like any other networked
drive. For details on how to do this, go to www.drobo.com/support to access
our Knowledge Base.
Q. Why don’t I see more capacity after I delete a large number of files?
A. You will, just be patient. Drobo takes this opportunity to optimize data layout
while reclaiming newly “empty” space. However, some anti-virus utilities
(such as Norton® Utilities) have an option to protect your data from accidental
deletion. Be sure to disable that feature in order to delete data from Drobo.
Q. Why is there data on Drobo before I copy data to it?
A. Your operating system and the Drobo Firmware both place a small amount of
formatting information on Drobo’s drives prior to any data transfer.
29
Drobo User Guide
VI. Frequently Asked Questions
Q. Why does Drobo seem extremely slow when it’s almost full?
A. Instead of refusing to copy files when its capacity is almost full (over 95%),
Drobo instead enters “slow down” mode to alert you to check the blue
utilization meter. If all ten blue lights are lit, it’s time to add capacity.
Q. Does Drobo use RAID?
A. No, the patent-pending technology within Drobo is not RAID and was
developed specifically to perform data management and configuration tasks
automatically so that you don’t have to. Drobo does utilize advanced storage
concepts such as virtualization, but it is not a derivative of RAID.
Q. Should I periodically defragment the drives inside of Drobo?
A. No, this type of optimization is performed by Drobo automatically.
Q. What happens to my data if there is a power outage?
A. Drobo manages interruptions to power automatically and has an internal
rechargeable battery that preserves data being written during an outage.
Q. How do I get support for Drobo?
A. First go to www.drobo.com/registration to register your Drobo. Then go to
www.drobo.com/support for details on how to contact support.
Q. Where can I learn more about Drobo?
A. We strongly suggest you visit www.drobospace.com which is the independent,
online community of Drobo owners like you.
Q. Why am I not receiving any e-mail alerts?
A. Contact your e-mail provider to double-check this information.
Additionally there are helpful websites such as the one listed below
which may contain the information you need www.emailaddressmanager.com/tips/mail-settings.html
Visit: www.drobo.com/support to find all FAQs and access the
support Knowledge Base.
30
VII. Safety and Warranty
This product was designed and manufactured to meet strict quality and safety standards. There are, however, some
installation and operational precautions of which you should be particularly aware.
Please read these instructions before operating Drobo or DroboShare and save them for future reference.
1. Read all instructions: All safety & operating instructions should be read and understood before operation.
2. Retain instructions: The safety and operating instructions should be retained for future reference.
3. Heed Warnings: All warnings on the appliance and in the operating instructions should be followed.
4. Follow Instructions: All operating and usage instructions should be followed.
5. Drobo and DroboShare are to be used with UL Listed ITE Equipment only.
6. Avoid Water and Moisture: Drobo and DroboShare should not be used near water (for example, near a bathtub,
washbowl, kitchen sink, laundry tub, in a wet basement or near a swimming pool).
7. Provide Adequate Ventilation: Drobo and DroboShare should be situated so that their location or position does not
interfere with its proper ventilation. For example, Drobo should not be situated against a surface that may block the
ventilation openings or placed in a built-in installation such as a bookcase or cabinet that may impede the flow of
air through the ventilation openings. Additionally, no other device other than a Drobo should be placed on top of
DroboShare.
8. Protect from Heat: Drobo and DroboShare should be situated away from heat sources such as radiators, heat registers,
stoves, or other appliances (including amplifiers) that produce heat.
9. Protect Power Cords: Power supply cords should be routed so that they are not likely to be walked on or pinched by
items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point
at which they exit from the product.
10. Avoid Object and Liquid Entry: Never push objects of any kind into Drobo or DroboShare ventilation slots as they may
touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any
kind onto Drobo or DroboShare.
11. TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF ELECTRICAL PLUG TO WIDE SLOT AND INSERT FULLY.
12. DROBO CONTAINS A LITHIUM BATTERY WHICH CAN EXPLODE IF MISHANDLED. BATTERY IS NOT FIELD OR USERSERVICEABLE. Please dispose of battery in a manner consistent with local jurisdictions.
13. DROBOSHARE CONTAINS PERCHLORATE CONTAINING MATERIAL (CR COIN TYPE CELL). SPECIAL HANDLING MAY APPLY.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
14. DRIVES IN DROBO WILL RETAIN HEAT AFTER USE. PLEASE USE CAUTION WHEN REMOVING DRIVES FROM DROBO. TO
SAFELY REMOVE DRIVES, PRESS THE DRIVE LATCH TO RELEASE THE DRIVE AND ALLOW THE DRIVE TO COOL IN THE
DATA BAY FOR 10 MINUTES BEFORE COMPLETELY REMOVING THE DRIVE FROM DROBO. FAILURE TO FOLLOW THIS
PROCEDURE MAY RESULT IN INJURY FROM HOT DRIVES.
15. Damage Requiring Service: Drobo and DroboShare should be serviced by qualified service personnel when…
A. THE POWER SUPPLY CORD OR PLUG IS DAMAGED OR FRAYED;
B. LIQUID HAS SPILLED INTO DROBO OR DROBOSHARE;
C. DROBO OR DROBOSHARE HAS BEEN EXPOSED TO RAIN OR WATER;
D. DROBO OR DROBOSHARE DOES NOT OPERATE NORMALLY WHEN YOU FOLLOW THE OPERATING INSTRUCTIONS;
E. DROBO OR DROBOSHARE HAS BEEN DROPPED OR THE CHASSIS DAMAGED;
F. DROBO OR DROBOSHARE EXHIBITS A DISTINCT CHANGE IN PERFORMANCE.
16. Use only the supplied USB 2.0, shielded Ethernet, and power cables when operating Drobo and DroboShare.
Servicing – The user should not attempt service to Drobo or DroboShare beyond that described in the FAQ section of this
manual, the Troubleshooting sections of the Help Files, or the support Knowledge Base. All other servicing should be referred
to qualified service personnel.
Cleaning – Unplug Drobo and DroboShare from the wall outlet before cleaning. Do not use liquid or aerosol cleaners;
use a damp cloth. If Drobo or DroboShare comes in contact with any liquid, unplug the power adaptor and let Drobo and
DroboShare dry thoroughly before plugging back in.
Power Source – Drobo and DroboShare should be operated only from the type of power source indicated on the marking
label or in this User Guide. If you are not sure of the type of power supplied to your home or business, consult your local
power company.
Overloaded Power Outlets – Do not overload wall outlets and extension cords, this can result in risk of fire or electric shock.
Electric Shock – To reduce the risk of electric shock, do not disassemble Drobo or DroboShare. Doing so will void the
warranty. Take it to a qualified service person when service or repair work is required. Opening or removing covers may
expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when Drobo or DroboShare is
used.
Moving – Avoid moving Drobo while it is plugged in to avoid shock and vibration damage to the installed hard disk drives.
Drobo Specifications & Systems Requirements – Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output:
12-17VDC 6.6A & 80W Max.; Drobo Power Consumption: 4A @ 12V (48W); Operating Temperature: 10°C-35°C (50°-95°F); Nonoperating (storage): -10°-60°C (14°-140°F); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80%; Dimensions:
6.0” wide x 6.3” tall x 10.7” long (152.4mm wide x 160mm tall x 271.8mm long); Weight: 6 lbs. 11.3 ozs. (without power supply);
Storage: Accepts up to four 3.5” SATA I or II internal desktop hard drives; Drobo Dashboard Application (optional): Microsoft®
Windows® Operating Systems, Apple® Macintosh® OS-X v10.4+; Filesystem support: NTFS, HFS+, FAT32, and EXT3 (via
DroboShare).
31
Drobo User Guide
VII. Safety and Warranty
DroboShare Specifications & Systems Requirements – Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output:
12-17VDC 6.6A & 80W Max.; DroboShare Power Consumption: 500mA @ 12V (6W); Operating Temperature: 10°C-35°C
(50°-95°F); Non-operating (storage): -10°-60°C (14°-140°F); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity:
5% - 80%; Dimensions: 6.0” wide x 1.75” tall x 10.7” long (152.4mm wide x 44.5mm tall x 271.8mm long); Weight: 2 lbs.
4 ozs. (1.02Kg) (without power cable); Network attached storage: Accepts only Drobo storage devices; Drobo Dashboard
Application (optional): Microsoft® Windows® Operating Systems, Apple® Macintosh® OS-X v10.4+
Ethernet Interface:
Interface: 10/100/1000 Ethernet
No. of Ports: 1 port
USB Interface:
Interface: USB 2.0 Hi-Speed (HS Mode), Full Speed (FS), Low-Speed (LS)
Connector: USB Type A
No. of Ports: 2 ports
Data Transmission Speed: Max: 480Mbs (HS Mode); Max: 12Mbs (FS Mode)
Power:
Interface: 12V [email protected]
FCC Compliance & Advisory Statement – This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures: 1) Reorient or relocate the
receiving antenna. 2) Increase the separation between the equipment and receiver. 3) Connect the equipment into an
outlet on a circuit different from that to which the receiver is connected. 4) Consult the dealer or an experienced radio/TV
technician for help. Any changes or modification not expressly approved by the party responsible for compliance could void
the user’s authority to operate the device. Where shielded interface cables have been provided with the product or specified
additional components or accessories elsewhere defined to be used with the installation of the product, they must be used
in order to ensure compliance with FCC regulations.
This Class B digital apparatus meets all requirements of the Canadian interference-Causing Equipment Regulations. Cet
appareil numerique de la classe B respecte toutes les exigences du Réglement sur le materiel brouilleur du Canada. Please
see http://www.drobo.com for additional compliancy information.
Industry Canada Statement
Complies with the Canadian ICES-003 Class B specifications. Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada. This device complies with RSS 210 of Industry Canada.
This Class B device meets all requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
VCCI Class B Statement
VCCI クラスB 基準について
情報処理装置等電波障害自主規制について
この装置は、情報処理装置等電波障害自主規制協議会(VCCI)の基準にもとづくクラスB情報技術装置です。 この装置
は家庭環境で使用されることを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、
受信障害を引き起こすことがあります。
説明書に従って正しい取扱いをしてください。
Europe–EU Declaration of Conformity
The equipment complies with the EU directives 89/336/EEC, 73/23/EEC, and 93/68/EEC. This equipment is in conformity
with the essential requirements of EU directives: EN 55022: 1998 plus A1:2000 & A2:2003, EN 55024: 1998 plus
A1:2001 & A2:2003, EN 61000-3-2: 2000 plus A2:2005, EN 61000-3-3: 1995 plus A1:2001 & A2:2005, and EN 60950-1:
2000+A11:2004.
Hereby, Data Robotics, Inc., declares that this Disk Storage Array and Network Attached Storage link appliance are in
compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Disposal and Recycling Information
When this product reaches its end of life, dispose of the product and batteries used with it according to your local
environmental laws and guidelines.
For information about Data Robotics’ recycling program, go to www.drobo.com/support/weee/.
32
European Union
The symbol above means that according to local laws and regulations your product should be disposed of separately from
household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some
collection points accept products for free. The separate collection and recycling of your product at the time of disposal will
help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.
Battery Disposal
Your Drobo and DroboShare have internal batteries that preserve settings when the unit is off. Do not attempt to change
the battery. Only a Data Robotics certified technician can change the battery. When the product has reached the end of its
useful life, please dispose of it according to your local environmental laws and guidelines.
本製品の寿命が尽きたときは、お住まいの地域の環境法と廃棄基準に従って本製品と電池を廃棄して下さい。
data robotics, inc. のリサイクルプログラムについては、次のwebサイトを参照してください。
http://www.drobo.com/support_weee_directive.aspx
WARRANTY COVERAGE – Data Robotics’ warranty obligations are limited to the terms set herein. Data Robotics warrants
this Data Robotics-branded hardware product against defects in materials and workmanship under normal use for a period of;
ONE (1) YEAR for systems sold outside of Europe, TWO (2) YEARS for systems sold in Europe, from the date of retail purchase
by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received within the
Warranty Period, at its option, Data Robotics will either (1) repair the hardware defect at no charge, using new or refurbished
replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or
serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the
product. When a refund is given, the product for which the refund is provided must be returned to Data Robotics and becomes
Data Robotics’ property.
EXCLUSIONS AND LIMITATIONS – This Limited Warranty applies only to hardware products manufactured by or for Data
Robotics that can be identified by the “Data Robotics” trademark, trade name, or logo affixed to them. The Limited Warranty
does not apply to any non-Data Robotics hardware products or any software, even if packaged or sold with Data Robotics
hardware. Manufacturers, suppliers, or publishers, other than Data Robotics, may provide their own warranties to the end
user purchaser, but Data Robotics, in so far as permitted by law, provides their products “as is”. Software distributed by Data
Robotics with or without the Data Robotics brand name (including, but not limited to system software) is not covered under
this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to
its use. Data Robotics does not warrant that the operation of the product will be uninterrupted or error-free. Data Robotics is
not responsible for damage arising from failure to follow instructions relating to the product’s use.
This warranty does not apply: (a) to damage caused by use with non-Data Robotics products; (b) to damage caused by
accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product
outside the permitted or intended uses described by Data Robotics; (d) to damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of Data Robotics or a Data Robotics Authorized Reseller; (e)
to a product or part that has been modified to significantly alter functionality or capability without the written permission
of Data Robotics; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or
workmanship; or (g) if any Data Robotics serial number has been removed or defaced.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
AS PERMITTED BY APPLICABLE LAW, DATA ROBOTICS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF DATA ROBOTICS CANNOT LAWFULLY DISCLAIM
STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE
LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS
DETERMINED BY DATA ROBOTICS IN ITS SOLE DISCRETION. No Data Robotics reseller, agent, or employee is authorized to
make any modification, extension, or addition to this warranty.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, DATA ROBOTICS IS NOT RESPONSIBLE
FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR
CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE;
LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY;
LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER
CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR
REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH DATA ROBOTICS PRODUCTS AND ANY FAILURE TO MAINTAIN
THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH
OR PERSONAL INJURY CLAIMS. DATA ROBOTICS DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY
PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR
DATA.
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Drobo User Guide
VII. Safety and Warranty
CONSUMER PROTECTION LAWS – FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS
CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER
PROTECTION LAWS AND REGULATIONS. Some countries, states and provinces do not allow the exclusion or limitation of
incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the
above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have
other rights that vary by country, state or province. This Limited Warranty is governed by and construed under the laws of
the country in which the product purchase took place. Data Robotics, the warrantor under this Limited Warranty, is identified
at the end of this document according to the country or region in which the product purchase took place.
OBTAINING WARRANTY SERVICE – No product may be returned directly to Data Robotics without first contacting Data
Robotics for a Return Material Authorization (“RMA”) number. If it is determined that the Product may be defective, you will
be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has
not been issued, will be returned to you at your expense.
Please access and review the online help resources before requesting warranty service. If the product is still not functioning
properly after making use of these resources, please contact Data Robotics customer support or, if applicable, a Data Robotics
Authorized Reseller. A Data Robotics representative or Data Robotics Authorized Reseller will help determine whether your
product requires service and, if it does, will inform you how Data Robotics will provide it. Data Robotics or its Data Robotics
Authorized Resellers will provide warranty service on products that are tendered or presented for service during the Warranty
Period, as permitted by law. Warranty service is restricted to the country where the product is purchased. Service options,
parts availability and response times will vary according to country. You may be responsible for shipping and handling charges
if the product cannot be serviced in the country it is in. In accordance with applicable law, Data Robotics may require that you
furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer
to the online product documentation for more details on this and other matters on obtaining warranty service.
You should make periodic backup copies of the data and programs contained on the product’s hard drive to protect your
data and as a precaution against possible operational failures. Before you deliver your product for warranty service it is
your responsibility to keep a separate backup copy of the system software, application software and data, and disable
any security passwords. You will be responsible for reinstalling all such software, data and passwords. Data Robotics and
its Authorized Resellers are not liable for any damage to or loss of any programs, data, or other information stored on
any media, or any non-Data Robotics product or part not covered by this warranty. Recovery and reinstallation of system,
application software, and user data are not covered under this Limited Warranty.
GENERAL INFORMATION – The information contained herein is subject to change without notice. The only warranties for
Data Robotics products and services are set forth in the warranty statements accompanying the products and services.
Nothing herein should be construed as constituting an additional warranty. Data Robotics shall not be liable for technical or
editorial errors or omissions contained herein.
GPL License Code – DroboShare utilizes some GPL licensed Linux code. To obtain a copy of the Linux source code used in
our product, please e-mail your request with your name and company affiliation to [email protected]
34
VIII. Index
Adaptive Data Mapping™ . . . . . . . 26
ATA hard drive . . . . . . . . . . . . 4
Back-up . . . . . . . . . . . . . . . . 28
Capacity . . . . . . . . . . . .4,5,22,23
Capacity claims . . . . . . . . . . . . 5
Cost of ownership . . . . . . . . . . 24
DataAware™ . . . . . . . . . . . . . . 25
Data Bay. . . . . . . . . . . . . . . 5,6
Data Bay Actions (Lights) . . . . . . 15
Data Robotics, Inc. . . . . . . . . .2,26
Data Virtualization Engine™ . . . . . 25
Drive Lock . . . . . . . . . . . . . . . 6
Drive connectors . . . . . . . . . . . 5
Drobo . . . . . . . . . . . . . . . . 2,15
DroboShare . . . . . . . . . . . . . 6,16
Drobotech . . . . . . . . . . . . . . . 25
Drobo Dashboard . . . 7-10,12,15,18,19
Drobo Firmware. . . . . . . . . . . . 27
Electrical Outlet . . . . . . . . . . . . .7
FAT32 . . . . . . . . . . . . . . . .8,28
Formatting. . . . . . . . . . . . . 7,9,12
Frequently Asked Questions. . . . . 27
HFS+ . . . . . . . . . . . . . . . . . . 10
IDE hard drive . . . . . . . . . . . . . 4
Labor-saving . . . . . . . .
Magnets . . . . . . . . . . .
Networking . . . . . . . . .
NTFS . . . . . . . . . . . . .
Online community . . . . .
Planning storage needs . .
Pool of storage . . . . . . .
Power Mode . . . . . . . . .
Primary storage. . . . . . .
RAID . . . . . . . . . . . . .
Reset. . . . . . . . . . . . .
Robot . . . . . . . . . . . .
Safety . . . . . . . . . . . .
SATA . . . . . . . . . . . . .
Sharing . . . . . . . . . . .
Standby . . . . . . . . . . .
Support . . . . . . . . . . .
System tray . . . . . . . . .
Terabyte . . . . . . . . . . .
Troubleshooting . . . . . .
Usable protected capacity .
USB 2.0 . . . . . . . . . . .
Warranty. . . . . . . . . . .
Windows. . . . . . . . . . .
. . . . 3,17
. . . . . 28
. 6,11,18,19
. . . . 8,13
. . . . . 30
. . . . . 4
. 17,24-26
. . . 15,20
. . . . . 17
. . . 25,30
. . . . . 28
. . . . 2,6
. . . . . 31
. . .3,4,27
. . . 28,29
. . . . . 20
. . . . . 30
. . . . . 9
. . 5,24,27
. . . . . 30
. . . .4,23
. . . . 6,11
. . . . . 33
. . . . 7,13
Data Robotics supports lawful use of technology and does not endorse or encourage the use of its products for
purposes other than those permitted by copyright law.
© 2008 Data Robotics, Inc. All rights reserved. U.S. and international patents pending. “Data Robotics”, “Drobo”, “DroboShare”,
“DataAware”, “Data Virtualization Engine”, “Adaptive Data Mapping” are trademarks of Data Robotics, Inc. Other product
names are either trademarks or registered trademarks of their owners. One gigabyte, or GB, equals one billion bytes
when referring to hard drive capacity. Accessible capacity may vary depending on operating environment and formatting.
Quantitative usage examples for various applications are for illustrative purposes. Actual quantities will vary based on
various factors, including file size, file format, features and application software. Data Robotics reserves the right to change,
without notice, product offerings or specifications. Data Robotics, Inc., 1881 Landings Drive, Mountain View, CA 94043, U.S.A.
For more info, visit: http://www.datarobotics.com.
P/N 070-00001-003 Rev A.0
35
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