2013 FIAT 500e Generic Warranty
2013
W A R R A N T Y I N F O R M AT I O N
FIAT 500e
IMPORTANT
This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.
WARRANTY COVERAGE AT A GLANCE
WARRANTY COVERAGE AT A GLANCE
DESCRIPTION
1 Yr/
12, 000
2 Yr/
24,000
3 Yr/
36,000
3 Yr/
50,000
3 Yr/
Unlmt
4 Yr/
50,000
5Yr/
100,000
7 Yr/
70,000
8 Yr/
100,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Electric Powertrain Limited Warranty:
Electric Vehicle Component
HV Lithium-Ion Battery
© 2012 Chrysler Group LLC
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TABLE OF CONTENTS
1. Your Legal Rights Under
3. What’s Not Covered . . . . . . . . . . . . . . . . . . .
These Limited Warranties . . . . . . . . . . . . . . . . . . . 4
3.1 Modifications Not Covered . . . . . . . . . . . .
3.2 Environmental Factors Not Covered . . . . . .
2. What’s Covered Under Chrysler Group LLC’s
3.3 Maintenance Costs Not Covered . . . . . . . .
Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.4 Racing Not Covered . . . . . . . . . . . . . . . .
2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . 5
3.5 Certain Kinds of Corrosion Not Covered . .
2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . 8
3.6 HV Lithium-Ion Battery Exclusions . . . . . .
2.3 Electric Powertrain Limited Warranty . . . . . . . . 9
3.7 Other Exclusions . . . . . . . . . . . . . . . . . . .
2.4 Restraint System Limited Warranty
3.8 Total Loss, Salvage, Junk, or Scrap Vehicles
(FIAT 500e sold and registered in the
Not Covered . . . . . . . . . . . . . . . . . . . . .
State of Kansas only) . . . . . . . . . . . . . . . . . . 10
3.9 Restricted Warranty . . . . . . . . . . . . . . . . .
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TABLE OF CONTENTS
4. Other Terms of Your Warranties . . . . . . . . . . .
4.1 Exchanged Parts May Be Used in Warranty
Repairs . . . . . . . . . . . . . . . . . . . . . . . . .
4.2 Pre-Delivery Service . . . . . . . . . . . . . . . .
4.3 Production Changes . . . . . . . . . . . . . . . . .
5. How to Get Warranty Service . . . . . . . . . . .
5.1 Where to Take Your FIAT 500e . . . . . . .
5.2 How To Get Roadside Assistance Service
U.S. or Canada Only * . . . . . . . . . . . .
5.3 Emergency Warranty Repairs . . . . . . . .
6. How to Deal with Warranty Problems . . . . . . . . . . 23
6.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 23
. . . 16
6.2 Helpful Addresses and Telephone Numbers . . . . 27
. . . 16
. . . 17
. . . 17
. . . . . 18
. . . . . 18
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7. Optional Service Contract . . . . . . . . . . . . . . . . . . 29
8. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
8.1 General Information . . . . . . . . . . . . . . . . . . . 30
8.2 Where To Go For Maintenance . . . . . . . . . . . . 30
. . . . . 20
. . . . . 22
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YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. Your Legal Rights Under
These Limited Warranties
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
The warranties contained in this booklet are the only 1.1 Incidental and Consequential
express warranties that Chrysler Group LLC (⬙Chrysler⬙)
Damages Not Covered
makes for your FIAT 500e. These warranties give you
Your warranties don’t cover any incidental or consespecific legal rights. You may also have other rights
quential damages connected with your FIAT 500e’s
that vary from state to state. For example, you may
failure, either while under warranty or afterward.
have some implied warranties, depending on the state
Examples of such damages include:
where your FIAT 500e was sold or is registered.
• lost time;
These implied warranties are limited, to the extent
• inconvenience;
allowed by law, to the time periods covered by the
• the loss of the use of your FIAT 500e;
express written warranties contained in this booklet.
• the cost of rental vehicles, telephone, travel, or
If you use your FIAT 500e primarily for business or
lodging;
commercial purposes, then these implied warranties do
• the loss of personal or commercial property; and
not apply and Chrysler completely disclaims them to the
• the loss of revenue.
extent allowed by law. And the implied warranty of
Some states don’t allow incidental or consequential
fitness for a particular purpose does not apply if your
damages to be excluded or limited, so this exclusion
FIAT 500e is used for racing, even if the vehicles is
may not apply to you.
equipped for racing.
4
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
2. What’s Covered Under
Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the FIAT 500e.
B. What’s Covered
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your FIAT 500e
when it left the manufacturing plant that is defective in
material, workmanship or factory preparation. There is
no list of covered parts since the only exception is tires.
You pay nothing for these repairs covered by the Basic
Limited Warranty. These warranty repairs or adjustments
— including all parts and labor connected with them —
will be made by your authorized FIAT repair facility at
no charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate warranties offered
by their makers. They are not covered by the Basic
Limited Warranty:
• tires; or
• items added or changed after your FIAT 500e left the
manufacturing plant, such as accessories or protection
products, or items changed because of customization.
Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
product. You can find the tire warranty statements in
your Owner’s Literature Package.
5
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
• the date you take delivery of the FIAT 500e; or
• the date when the FIAT 500e was first put into service
— for example, as a dealer “demo” or as a Chrysler
company vehicle.
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F. When It Ends
The Basic Limited Warranty lasts for 4 years from the
date it begins or for 50,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch discs or modular clutch assembly (as
equipped);
• windshield and rear window; and
• wheel alignment and wheel balancing.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
G. Registration and Operation Requirements
The Basic Limited Warranty covers your FIAT 500e only
if:
• it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or Canada; and
• it’s operated and maintained in the manner described
in your Owner’s Manual.
H. If Your FIAT 500e Leaves the United States
(We Include U.S. Possessions and Territories
as Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS FIAT 500e IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to a FIAT 500e that has
received authorization for export from Chrysler. Dealers
may not give authorization for export. You should consult an authorized dealer to determine FIAT 500e’s
warranty coverage if you have any questions.
This policy does not apply to a FIAT 500e registered
to U.S. government officials or military personnel on
assignment outside of the United States.
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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
FIAT 500e.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any body sheet metal panels
that have been perforated by rust from the inside out. If
a hole occurs because of something other than corrosion,
this warranty does not apply. Cosmetic or surface corrosion — resulting, for example, from stone chips or
scratches in the paint — is not covered. For more details
on what isn’t covered by this warranty, see 3.5.
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C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36 months, with no
mileage limit.
• For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walking around the vehicle — the limits are 5 years or
100,000 miles on the odometer, whichever occurs
first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
2.3 Electric Powertrain Limited Warranty
A. Who Is Covered?
You are covered by the Electric Powertrain Limited
Warranty if you are a purchaser for use of the FIAT 500e.
B. How Long It Lasts
The Electric Powertrain Limited Warranty starts when
your Basic Limited Warranty begins calculated from the
start date of the Basic Limited Warranty, as set forth in
Section 2.1(E).
This warranty has two time-and-mileage limits:
• The Electric Vehicle System Limited Warranty
lasts for up to 4 years or 50,000 miles on the
odometer, whichever occurs first, covering ONLY the
following electric vehicle components:
• Electric Drive Motor (EDM)
• Power Inverter Module (PIM)
• Gearbox
• On Board Charger (OBC)
• On Board Charger Connector
• The HV Lithium-Ion Battery Limited Warranty
lasts for up to 8 years or 100,000 miles on the
odometer, whichever occurs first.
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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
C. Gradual Capacity Loss
2.4 Restraint System Limited Warranty
Like all batteries, the HV Lithium-Ion battery will
(FIAT 500e sold and registered in the
experience gradual capacity loss with time and use. The
State of Kansas only)
loss of battery capacity due to or resulting from gradual
For a FIAT 500e sold and registered in the State of
capacity loss is not covered under the Electric PowKansas, seatbelts and related seatbelt components are
ertrain Limited Warranty.
warranted against defects in workmanship and materials
D. Towing Costs Are Covered Under Certain
for 10 years, regardless of mileage. This warranty does
Circumstances
not cover replacement of seatbelts and related compoRoadside Assistance covers the cost of towing your FIAT
nents required as the result of collision.
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada. Out
of charge assistance is offered by Roadside Assistance,
see Section 5.2 for limitations.
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WHAT’S NOT COVERED
3. What’s Not Covered
3.1 Modifications Not Covered
A. Some Modifications Don’t Void the
Warranties But Aren’t Covered
Certain changes that you might make to your FIAT 500e
do not, by themselves, void the warranties described in
this booklet. Examples of some of these changes are:
• installing non-Chrysler Group LLC (⬙Chrysler⬙) parts,
components, or equipment (such as a non-Chrysler
radio or speed control); and
• using special non-Chrysler materials or additives.
But your warranties don’t cover any part that was not
on your FIAT 500e when it left the manufacturing plant
or is not certified for use on your vehicle. Nor do they
cover the costs of any repairs or adjustments that might
be caused or needed because of the installation or use of
non-Chrysler parts, components, equipment, materials,
or additives.
Performance or racing parts are considered to be
non-Chrysler parts. Repairs or adjustments caused by
their use are not covered under your warranties.
Examples of the types of alterations not covered are:
• installing accessories — except for genuine Chrysler /
MOPAR accessories installed by an authorized FIAT
repair facility;
• applying rustproofing or other protection products;
• changing the FIAT 500e configuration or dimensions,
such as converting the vehicle into a limousine; or
• using any refrigerant that Chrysler has not approved.
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WHAT’S NOT COVERED
B. Modifications That WILL Void Your
Warranties
These actions will void your warranties:
Your warranties do not cover conditions resulting
from anything impacting the FIAT 500e. This includes
cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision.
• disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing
3.3 Maintenance Costs Not Covered
technician follows the legal requirements for repairing
Your warranties don’t cover the costs of repairing
or replacing odometers; or
damage caused by poor or improper maintenance. Nor
• attaching any device that disconnects the odometer
do they cover damage caused by the use of incompatible
will also void your warranties.
lithium-ion battery charging devices or by the use of oils,
lubricants, cleaners or fluids other than those recom3.2 Environmental Factors Not Covered
mended in your Owner’s Manual.
Your warranties don’t cover damage caused by environThe warranties don’t cover the costs of your vehicle’s
mental factors such as airborne fallout, bird droppings,
normal
or scheduled maintenance — the parts and
insect damage, chemicals, tree sap, salt, ocean spray,
services
that all vehicles routinely need. Some of these
acid rain, and road hazards. Nor do your warranties
parts
and
services, which your warranties don’t cover,
cover damage caused by hailstorms, windstorms, tornainclude:
does, sandstorms, lightning, floods, and earthquakes.
• lubrication;
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WHAT’S NOT COVERED
• engine tune-ups;
3.5 Certain Kinds of Corrosion Not
Covered
• replacing filters, coolant, spark plugs, bulbs, or fuses
(unless those costs result from a covered repair);
• cleaning and polishing; and
• replacing worn wiper blades, worn brake pads and
linings, or clutch linings.
3.4 Racing Not Covered
Your warranties don’t cover the costs of repairing
damage or conditions caused by racing, nor do they
cover the repair of any defects that are found as the result
of participating in a racing event.
Your warranties don’t cover the following:
• corrosion caused by accident, damage, abuse, or FIAT
500e alteration;
• corrosion caused by failure of not having the lithiumion battery required services performed as recommended in your Owner’s Manual;
• surface corrosion caused by such things as industrial
fallout, sand, salt, hail, ocean spray and stones;
• corrosion caused by the extensive or abnormal transport of caustic materials like chemicals, acids, and
fertilizers; and
• corrosion of special bodies, body conversions, or
equipment that was not on your FIAT 500e when it
left the manufacturing plant or was not supplied by
Chrysler.
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WHAT’S NOT COVERED
3.6 HV Lithium-Ion Battery Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
• exposing the lithium-ion battery to contact with a
direct flame; and
• exposing your FIAT 500e to ambient temperatures
above 140F (60C) for over 24 hours.
• physically damaging the lithium-ion battery or intentionally attempting to reduce the life of the lithium3.7 Other Exclusions
ion battery;
Your warranties don’t cover the costs of repairing
• leaving your FIAT 500e for over 30 days where the
damage or conditions caused by any of the following:
lithium-ion battery reaches a zero or near zero state of
• fire or accident;
charge;
• abuse or negligence;
• neglecting to follow correct charging procedures as
recommended in your Owner’s Manual;
• use of incompatible charging devices as recommended in your Owner’s Manual;
• opening the lithium-ion battery enclosure or having it
serviced by someone other than an authorized FIAT
repair facility FIAT 500e certified technician;
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• misuse — for example, driving over curbs, overloading or using your FIAT 500e as a power source;
• use of used parts, even if they were originally supplied by Chrysler (however, authorized Chrysler /
MOPAR remanufactured parts are covered);
WHAT’S NOT COVERED
• windshield or rear window damage from external
objects;
• any changes made to your vehicle that don’t comply
with Chrysler; or
• using any fluid that doesn’t meet the minimum
recommendations in your Owner’s Manual.
3.8 Total Loss, Salvage, Junk, or Scrap
Vehicles Not Covered
A FIAT 500e has no warranty coverage of any kind if:
• the FIAT 500e is declared to be a total loss by an
insurance company;
• the FIAT 500e is rebuilt after being declared to be a
total loss by an insurance company; or
• the FIAT 500e is issued a certificate of title indicating
that it is designated as “salvage,” “junk,” “rebuilt,”
“scrap,” or some similar word.
Chrysler will deny warranty coverage without notice
if it learns that a FIAT 500e is ineligible for coverage for
any of these reasons.
3.9 Restricted Warranty
Your warranties can also be restricted by Chrysler.
Chrysler may restrict the warranty on your FIAT 500e if
the vehicle is not properly maintained, or if the vehicle is
abused or neglected, and the abuse or neglect interferes
with the proper functioning of the vehicle. If the warranty is restricted, coverage may be denied or subject to
approval by Chrysler before covered repairs are
performed.
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OTHER TERMS OF YOUR WARRANTIES
4. Other Terms of Your
Warranties
Examples of the kinds of parts that might be serviced
in this way are:
4.1 Exchanged Parts May Be Used in
Warranty Repairs
• lithium-ion battery (with a lithium-ion battery of
equal or greater capacity)
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• electrical drive module;
In the interest of customer satisfaction, Chrysler Group
LLC (⬙Chrysler⬙) may offer exchange service on some
vehicle parts. This service is intended to reduce the
amount of time your FIAT 500e is not available for your
use because of repairs. Parts used in exchange service
may be new, remanufactured, reconditioned, or repaired,
depending on the part involved.
• transmission assemblies;
All exchange parts that might be used meet Chrysler
standards, and have the same warranties as new parts.
To help control suspected ozone-depleting agents, the
EPA requires the capture, purification, and reuse of
automotive air-conditioning refrigerant gases. As a result, a repair to the sealed portion of your airconditioning system may involve the installation of
purified reclaimed refrigerant.
• instrument cluster assemblies;
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules.
OTHER TERMS OF YOUR WARRANTIES
4.2 Pre-Delivery Service
A defect in or damage to the mechanical, electrical,
sheet-metal, paint, trim, and other components of your
vehicle may have occurred at the factory or while it was
being shipped to the dealer.
4.3 Production Changes
Changes may be made in FIAT 500e vehicles sold by
Chrysler and its dealers at any time without incurring
any obligation to make the same or similar changes on
vehicles previously built or sold.
Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must inspect
each vehicle before delivery. They repair any defects or
damage detected before the FIAT 500e is delivered to
you.
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HOW TO GET WARRANTY SERVICE
5. How to Get Warranty Service
5.1 Where to Take Your FIAT 500e
A. In the United States (We Include U.S.
Possessions and Territories as Part of the
United States for Warranty Purposes):
Warranty service must be done by an authorized FIAT
repair facility. We strongly recommend that you take
your FIAT 500e to your Selling Dealer. They know you
and your FIAT 500e best, and are most concerned that
you get prompt and high quality service. If you move
within the United States, warranty service may be
requested from any authorized FIAT repair facility.
B. In Canada and Mexico:
If you are traveling temporarily in Canada or Mexico,
and your FIAT 500e remains registered in the United
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States, your Chrysler warranty still applies. Service may
be requested at any authorized FIAT repair facility.
C. In a Foreign Country Outside of North
America:
If you are traveling temporarily outside of North
America, and your vehicle remains registered in the
United States:
• You should take your FIAT 500e to an authorized
FIAT repair facility. They should give you the same
warranty service you receive in the United States.
• If the authorized FIAT repair facility charges you for
repairs which you feel should be covered under your
warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty
repairs and parts that were involved. (This receipt will
be similar to the one used by the authorized FIAT
repair facility who normally services your vehicle.)
HOW TO GET WARRANTY SERVICE
• When your FIAT 500e returns to the United States,
contact the FIAT Customer Assistance Center (section
6.2) for reimbursement consideration. You will normally need to provide a copy of the receipt, your FIAT
500e registration and any other relevant documents.
• Reimbursement will not be considered if the FIAT
500e does not return to the United States.
E. Notice:
If your FIAT 500e is registered outside of the United
States, and you have not followed the procedure set out
above, your vehicle will no longer be eligible for
warranty coverage of any kind. (FIAT 500e vehicles
registered to United States government officials or military personnel on assignment outside of the U.S. will
continue to be covered.)
D. If You Move:
If you move to another country, be sure to contact the
FIAT Customer Assistance Center (section 6.2) and the
customs department of the destination country before
you move. FIAT 500e importation rules vary considerably from country to country. You may be required to
present documentation of your move to Chrysler in order
to continue your warranty coverage. You may also be
required to obtain documentation from Chrysler in order
to register your FIAT 500e in your new country.
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HOW TO GET WARRANTY SERVICE
5.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due to
a defect covered under the Basic Limited Warranty and
the Electric Powertrain Limited Warranty, dial toll-free
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155.
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1-888-242-6342. Provide your name, vehicle identification number, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
⬙unsafe situation⬙, please let us know. With your consent,
we will contact local police or safety authorities.
C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to use your FIAT 500e’s
TIREFIT KIT to seal small punctures up to 1/4⬙ in the
tire tread or your vehicle’s temporary spare tire (if
equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
HOW TO GET WARRANTY SERVICE
Lockout Service
Out of Charge Assistance
Whether the keys are locked in your FIAT 500e or frozen
locks are keeping you from getting on your way, help is
just a phone call away at 1-888-242-6342. This service is
limited to providing access to the vehicle’s seating area.
It does not cover the cost of replacement keys.
No time is a good time for a dead battery, but with
Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
Towing Service
Our towing service gives you peace of mind and confidence. If your FIAT 500e becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will dispatch towing service to transport your vehicle to the
closest authorized FIAT repair facility in the manner
described in your Owner’s Manual.
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HOW TO GET WARRANTY SERVICE
D. If Unable to Contact Roadside Assistance:
5.3 Emergency Warranty Repairs
If you are unable to contact Roadside Assistance and you
If you have an emergency and have to get a warranty
obtain towing services on your own, you may submit
repair made by someone other than an authorized FIAT
your original receipts from the licensed towing or service
repair facility, follow the reimbursement procedure in
facility, for services rendered within 30 days of the
5.1(C).
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. Chrysler
Group LLC’s determination relating to reimbursement
are final. Correspondence should be mailed to:
Chrysler Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
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HOW TO DEAL WITH WARRANTY PROBLEMS
6. How to Deal with Warranty
Problems
6.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or authorized FIAT repair facility departments. That’s why you should always talk to your
authorized FIAT repair facility service manager or dealer’s sales manager first. But if you’re not satisfied with
your dealer’s or authorized FIAT repair facility response
to your problem, Chrysler Group LLC (⬙Chrysler⬙)
recommends that you do the following:
Step 2: If your dealership or authorized FIAT repair
facility still can’t resolve the problem, contact the FIAT
Customer Assistance Center. You’ll find the address in
section 6.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
6.1(A), a Chrysler representative at Chrysler headquarters will review your situation. If it’s something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler’s position.
Step 1: Discuss your problem with the owner or general
manager of the dealership or authorized FIAT repair
facility.
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HOW TO DEAL WITH WARRANTY PROBLEMS
C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for residents of
other states.)
If you can’t resolve your warranty problem after
following the two steps described in 6.1(A), and you live
in Arkansas, Idaho, Kentucky or Minnesota ONLY, you
can contact the Chrysler Group LLC Customer Arbitration Process in your area.
You may obtain a brochure describing Chrysler Group
LLC’s Customer Arbitration Process, including an application, by calling 1-888-242-6342. This service is strictly
voluntary, and you may submit your dispute directly to
the Customer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute settlement organization and may be contacted in writing at the
following address:
24
National Center for Dispute Settlement
Chrysler Group LLC
Customer Arbitration Process
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
Chrysler Group LLC (⬙Chrysler⬙) Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP does
not review disputes involving the sale of a new or used
vehicle, personal injury/property damage claims, disputes relating to design of the vehicle or part, or disputes
which are already the subject of litigation.
The CAP will need the following information from
you: 1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your FIAT 500e, 3) A brief description of your unresolved concern, 4) The identity of your servicing authorized FIAT repair facility /selling dealer, 5) The date(s)
HOW TO DEAL WITH WARRANTY PROBLEMS
of repair(s) and mileage at the time, 6) Current mileage,
and 7) A description of the action you expect to resolve
your concern.
Upon receipt of your request:
will ask you to sign a form that contains that settlement. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
• If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealership near you.
• When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
• While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
25
HOW TO DEAL WITH WARRANTY PROBLEMS
• If any action is required on the part of the servicing
authorized FIAT repair facility /selling dealer or
Chrysler you will be contacted within ten (10) days
after the date by which the dealer or Chrysler must act
to determine whether performance has been rendered.
• The entire dispute settlement process will normally
take no longer than 40 days.
• The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.
26
D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement
vehicle or a refund of the vehicle’s purchase price under
certain circumstances. These laws vary from state to
state. If your state law allows, Chrysler requires that you
first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the FIAT Customer
Assistance Center at the address in 6.2.
HOW TO DEAL WITH WARRANTY PROBLEMS
6.2 Helpful Addresses and Telephone
Numbers
Here are the addresses and telephone numbers of the
FIAT Customer Assistance Center that can help you
wherever you happen to be. Contact the one that covers
your area:
• In the United States:
FIAT Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 1-888-242-6342
To contact FIAT by email, at:
fiatinfo@chrysler.com
• In Canada:
Chrysler Canada, Inc.
Customer Service
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone: (800) 465-2001
• In Mexico, contact the Customer Relations
Office for FIAT 500e vehicle at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300
27
HOW TO DEAL WITH WARRANTY PROBLEMS
• In Puerto Rico and U.S. Virgin Islands:
Customer Service
Chrysler Group International Services LLC
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: (787) 782-5757
Fax: (787) 782-3345
28
OPTIONAL SERVICE CONTRACT
7. Optional Service Contract
Chrysler Group LLC’s optional service contracts offer
valuable protection against repair costs when these
warranties no longer apply. They complement but don’t
replace the warranty coverages outlined in this booklet.
A variety of plans are available, covering various timeand-mileage periods and various groups of the vehicle’s
mechanical components.
Chrysler Group LLC service contracts are the ONLY
vehicle extended protection plans authorized, endorsed
and backed by Chrysler Group LLC to provide additional protection beyond your vehicle’s warranty. Look
for our logo and ask your dealer for details.
29
MAINTENANCE
8. Maintenance
8.1 General Information
It’s your responsibility to properly maintain and operate
your new FIAT 500e vehicle. Follow the instructions
contained in the General and Scheduled Maintenance
Service guidelines in your Owner’s Manual. Regular,
scheduled maintenance is essential to trouble- free operation. If there is a dispute between you and Chrysler
Group LLC (⬙Chrysler⬙) concerning your maintenance of
FIAT 500e vehicle, Chrysler will require you to provide
proof that your vehicle was properly maintained.
For your convenience, Chrysler has prepared a Maintenance Log which is included in your Owner’s Manual.
You should use this Maintenance Log to keep track of
scheduled maintenance, either by routinely having the
repairs entered in your Maintenance Log, or by keeping
30
receipts or other documentation of work you’ve had
done on your FIAT 500e in your Maintenance Log.
8.2 Where To Go For Maintenance
Chrysler recommends that you return to the dealer from
whom you bought your FIAT 500e for all maintenance
service both during and after the warranty periods.
Although you can get warranty service from any dealer
who sells your particular make, returning to your selling
dealer will help ensure that all your service needs are met
and that you’re completely satisfied. Authorized FIAT
repair facility technicians are specifically trained to
proficiently perform maintenance and repair procedures
on your FIAT 500e vehicle.
Authorized FIAT repair facilities will help ensure that
all your service needs are met and that you’re completely
satisfied. Chrysler strongly recommends you use genuine
Chrysler/MOPAR parts to maintain your vehicle.
Second Owner’s Name
Original Owner’s Name
Street Address
Street Address
City and State
Zip Code
City and State
Vehicle Identification Number
Warranty Start Date (In-Service Date)
Date of Second Purchase
Zip Code
Mileage at Purchase
Third Owner’s Name
Mileage at Delivery
Selling Dealer
Code
City
State
Street Address
City and State
Date of Third Purchase
Zip Code
Mileage at Purchase
Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
Chrysler Group LLC
13GENBEV-026-AA
First Edition
Printed in U.S.A.
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