2013 W A R R A N T Y I N F O R M AT I O N FIAT 500e IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 12, 000 2 Yr/ 24,000 3 Yr/ 36,000 3 Yr/ 50,000 3 Yr/ Unlmt 4 Yr/ 50,000 5Yr/ 100,000 7 Yr/ 70,000 8 Yr/ 100,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels Outer Panels Electric Powertrain Limited Warranty: Electric Vehicle Component HV Lithium-Ion Battery © 2012 Chrysler Group LLC 1 TABLE OF CONTENTS 1. Your Legal Rights Under 3. What’s Not Covered . . . . . . . . . . . . . . . . . . . These Limited Warranties . . . . . . . . . . . . . . . . . . . 4 3.1 Modifications Not Covered . . . . . . . . . . . . 3.2 Environmental Factors Not Covered . . . . . . 2. What’s Covered Under Chrysler Group LLC’s 3.3 Maintenance Costs Not Covered . . . . . . . . Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 3.4 Racing Not Covered . . . . . . . . . . . . . . . . 2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . 5 3.5 Certain Kinds of Corrosion Not Covered . . 2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . 8 3.6 HV Lithium-Ion Battery Exclusions . . . . . . 2.3 Electric Powertrain Limited Warranty . . . . . . . . 9 3.7 Other Exclusions . . . . . . . . . . . . . . . . . . . 2.4 Restraint System Limited Warranty 3.8 Total Loss, Salvage, Junk, or Scrap Vehicles (FIAT 500e sold and registered in the Not Covered . . . . . . . . . . . . . . . . . . . . . State of Kansas only) . . . . . . . . . . . . . . . . . . 10 3.9 Restricted Warranty . . . . . . . . . . . . . . . . . 2 . . . 11 . . . 11 . . . 12 . . . . . . . . . 12 . 13 . 13 . 14 . . . 14 . . . 15 . . . 15 TABLE OF CONTENTS 4. Other Terms of Your Warranties . . . . . . . . . . . 4.1 Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . 4.3 Production Changes . . . . . . . . . . . . . . . . . 5. How to Get Warranty Service . . . . . . . . . . . 5.1 Where to Take Your FIAT 500e . . . . . . . 5.2 How To Get Roadside Assistance Service U.S. or Canada Only * . . . . . . . . . . . . 5.3 Emergency Warranty Repairs . . . . . . . . 6. How to Deal with Warranty Problems . . . . . . . . . . 23 6.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 23 . . . 16 6.2 Helpful Addresses and Telephone Numbers . . . . 27 . . . 16 . . . 17 . . . 17 . . . . . 18 . . . . . 18 - 7. Optional Service Contract . . . . . . . . . . . . . . . . . . 29 8. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 8.1 General Information . . . . . . . . . . . . . . . . . . . 30 8.2 Where To Go For Maintenance . . . . . . . . . . . . 30 . . . . . 20 . . . . . 22 3 YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under These Limited Warranties Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. The warranties contained in this booklet are the only 1.1 Incidental and Consequential express warranties that Chrysler Group LLC (⬙Chrysler⬙) Damages Not Covered makes for your FIAT 500e. These warranties give you Your warranties don’t cover any incidental or consespecific legal rights. You may also have other rights quential damages connected with your FIAT 500e’s that vary from state to state. For example, you may failure, either while under warranty or afterward. have some implied warranties, depending on the state Examples of such damages include: where your FIAT 500e was sold or is registered. • lost time; These implied warranties are limited, to the extent • inconvenience; allowed by law, to the time periods covered by the • the loss of the use of your FIAT 500e; express written warranties contained in this booklet. • the cost of rental vehicles, telephone, travel, or If you use your FIAT 500e primarily for business or lodging; commercial purposes, then these implied warranties do • the loss of personal or commercial property; and not apply and Chrysler completely disclaims them to the • the loss of revenue. extent allowed by law. And the implied warranty of Some states don’t allow incidental or consequential fitness for a particular purpose does not apply if your damages to be excluded or limited, so this exclusion FIAT 500e is used for racing, even if the vehicles is may not apply to you. equipped for racing. 4 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under Chrysler Group LLC’s Warranties 2.1 Basic Limited Warranty A. Who Is Covered? You are covered by the Basic Limited Warranty if you are a purchaser for use of the FIAT 500e. B. What’s Covered The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your FIAT 500e when it left the manufacturing plant that is defective in material, workmanship or factory preparation. There is no list of covered parts since the only exception is tires. You pay nothing for these repairs covered by the Basic Limited Warranty. These warranty repairs or adjustments — including all parts and labor connected with them — will be made by your authorized FIAT repair facility at no charge, using new or remanufactured parts. C. Items Covered by Other Warranties The following are covered by separate warranties offered by their makers. They are not covered by the Basic Limited Warranty: • tires; or • items added or changed after your FIAT 500e left the manufacturing plant, such as accessories or protection products, or items changed because of customization. Be sure you get a copy of any warranty that applies to these items from your dealer, or from the maker of the product. You can find the tire warranty statements in your Owner’s Literature Package. 5 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES D. Towing Costs Are Covered Under Certain Circumstances Roadside Assistance covers the cost of towing your FIAT 500e to the nearest authorized FIAT repair facility if your vehicle can’t be driven because a covered part has failed. Roadside Assistance lasts for up to 4 years, with no mileage limit, calculated from the warranty start date. See Section 5.2 for information on how to get Roadside Assistance service in the United States and Canada. E. When It Begins The Basic Limited Warranty begins on either of the following dates, whichever is earlier: • the date you take delivery of the FIAT 500e; or • the date when the FIAT 500e was first put into service — for example, as a dealer “demo” or as a Chrysler company vehicle. 6 F. When It Ends The Basic Limited Warranty lasts for 4 years from the date it begins or for 50,000 miles on the odometer, whichever occurs first. But the following items are covered only for 12 months or for 12,000 miles on the odometer, whichever occurs first: • brakes (rotors, pads, linings, and drums); • wiper blades; • clutch discs or modular clutch assembly (as equipped); • windshield and rear window; and • wheel alignment and wheel balancing. WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES G. Registration and Operation Requirements The Basic Limited Warranty covers your FIAT 500e only if: • it was built for sale in the U.S.; • it’s registered in the U.S.; • it’s driven mainly in the U.S. or Canada; and • it’s operated and maintained in the manner described in your Owner’s Manual. H. If Your FIAT 500e Leaves the United States (We Include U.S. Possessions and Territories as Part of the United States for Warranty Purposes): EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WARRANTY COVERAGE ON THIS FIAT 500e IF IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER THAN THE UNITED STATES. This policy does not apply to a FIAT 500e that has received authorization for export from Chrysler. Dealers may not give authorization for export. You should consult an authorized dealer to determine FIAT 500e’s warranty coverage if you have any questions. This policy does not apply to a FIAT 500e registered to U.S. government officials or military personnel on assignment outside of the United States. 7 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Corrosion Warranty A. Who Is Covered? You are covered if you are a purchaser for use of the FIAT 500e. B. What’s Covered This warranty covers the cost of all parts and labor needed to repair or replace any body sheet metal panels that have been perforated by rust from the inside out. If a hole occurs because of something other than corrosion, this warranty does not apply. Cosmetic or surface corrosion — resulting, for example, from stone chips or scratches in the paint — is not covered. For more details on what isn’t covered by this warranty, see 3.5. 8 C. How Long It Lasts The Corrosion Warranty starts when your Basic Limited Warranty begins under 2.1(E). This warranty has two time-and-mileage limits: • For sheet metal panels, the limit is 36 months, with no mileage limit. • For an outer-body sheet metal panel — one that is finish-painted and that someone can see when walking around the vehicle — the limits are 5 years or 100,000 miles on the odometer, whichever occurs first. WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.3 Electric Powertrain Limited Warranty A. Who Is Covered? You are covered by the Electric Powertrain Limited Warranty if you are a purchaser for use of the FIAT 500e. B. How Long It Lasts The Electric Powertrain Limited Warranty starts when your Basic Limited Warranty begins calculated from the start date of the Basic Limited Warranty, as set forth in Section 2.1(E). This warranty has two time-and-mileage limits: • The Electric Vehicle System Limited Warranty lasts for up to 4 years or 50,000 miles on the odometer, whichever occurs first, covering ONLY the following electric vehicle components: • Electric Drive Motor (EDM) • Power Inverter Module (PIM) • Gearbox • On Board Charger (OBC) • On Board Charger Connector • The HV Lithium-Ion Battery Limited Warranty lasts for up to 8 years or 100,000 miles on the odometer, whichever occurs first. 9 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES C. Gradual Capacity Loss 2.4 Restraint System Limited Warranty Like all batteries, the HV Lithium-Ion battery will (FIAT 500e sold and registered in the experience gradual capacity loss with time and use. The State of Kansas only) loss of battery capacity due to or resulting from gradual For a FIAT 500e sold and registered in the State of capacity loss is not covered under the Electric PowKansas, seatbelts and related seatbelt components are ertrain Limited Warranty. warranted against defects in workmanship and materials D. Towing Costs Are Covered Under Certain for 10 years, regardless of mileage. This warranty does Circumstances not cover replacement of seatbelts and related compoRoadside Assistance covers the cost of towing your FIAT nents required as the result of collision. 500e to the nearest authorized FIAT repair facility if your vehicle can’t be driven because a covered part has failed. Roadside Assistance lasts for up to 4 years, with no mileage limit, calculated from the warranty start date. See Section 5.2 for information on how to get Roadside Assistance service in the United States and Canada. Out of charge assistance is offered by Roadside Assistance, see Section 5.2 for limitations. 10 WHAT’S NOT COVERED 3. What’s Not Covered 3.1 Modifications Not Covered A. Some Modifications Don’t Void the Warranties But Aren’t Covered Certain changes that you might make to your FIAT 500e do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are: • installing non-Chrysler Group LLC (⬙Chrysler⬙) parts, components, or equipment (such as a non-Chrysler radio or speed control); and • using special non-Chrysler materials or additives. But your warranties don’t cover any part that was not on your FIAT 500e when it left the manufacturing plant or is not certified for use on your vehicle. Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non-Chrysler parts, components, equipment, materials, or additives. Performance or racing parts are considered to be non-Chrysler parts. Repairs or adjustments caused by their use are not covered under your warranties. Examples of the types of alterations not covered are: • installing accessories — except for genuine Chrysler / MOPAR accessories installed by an authorized FIAT repair facility; • applying rustproofing or other protection products; • changing the FIAT 500e configuration or dimensions, such as converting the vehicle into a limousine; or • using any refrigerant that Chrysler has not approved. 11 WHAT’S NOT COVERED B. Modifications That WILL Void Your Warranties These actions will void your warranties: Your warranties do not cover conditions resulting from anything impacting the FIAT 500e. This includes cracks and chips in glass, scratches and chips in painted surfaces, or damage from collision. • disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing 3.3 Maintenance Costs Not Covered technician follows the legal requirements for repairing Your warranties don’t cover the costs of repairing or replacing odometers; or damage caused by poor or improper maintenance. Nor • attaching any device that disconnects the odometer do they cover damage caused by the use of incompatible will also void your warranties. lithium-ion battery charging devices or by the use of oils, lubricants, cleaners or fluids other than those recom3.2 Environmental Factors Not Covered mended in your Owner’s Manual. Your warranties don’t cover damage caused by environThe warranties don’t cover the costs of your vehicle’s mental factors such as airborne fallout, bird droppings, normal or scheduled maintenance — the parts and insect damage, chemicals, tree sap, salt, ocean spray, services that all vehicles routinely need. Some of these acid rain, and road hazards. Nor do your warranties parts and services, which your warranties don’t cover, cover damage caused by hailstorms, windstorms, tornainclude: does, sandstorms, lightning, floods, and earthquakes. • lubrication; 12 WHAT’S NOT COVERED • engine tune-ups; 3.5 Certain Kinds of Corrosion Not Covered • replacing filters, coolant, spark plugs, bulbs, or fuses (unless those costs result from a covered repair); • cleaning and polishing; and • replacing worn wiper blades, worn brake pads and linings, or clutch linings. 3.4 Racing Not Covered Your warranties don’t cover the costs of repairing damage or conditions caused by racing, nor do they cover the repair of any defects that are found as the result of participating in a racing event. Your warranties don’t cover the following: • corrosion caused by accident, damage, abuse, or FIAT 500e alteration; • corrosion caused by failure of not having the lithiumion battery required services performed as recommended in your Owner’s Manual; • surface corrosion caused by such things as industrial fallout, sand, salt, hail, ocean spray and stones; • corrosion caused by the extensive or abnormal transport of caustic materials like chemicals, acids, and fertilizers; and • corrosion of special bodies, body conversions, or equipment that was not on your FIAT 500e when it left the manufacturing plant or was not supplied by Chrysler. 13 WHAT’S NOT COVERED 3.6 HV Lithium-Ion Battery Exclusions Your warranties don’t cover the costs of repairing damage or conditions caused by any of the following: • exposing the lithium-ion battery to contact with a direct flame; and • exposing your FIAT 500e to ambient temperatures above 140F (60C) for over 24 hours. • physically damaging the lithium-ion battery or intentionally attempting to reduce the life of the lithium3.7 Other Exclusions ion battery; Your warranties don’t cover the costs of repairing • leaving your FIAT 500e for over 30 days where the damage or conditions caused by any of the following: lithium-ion battery reaches a zero or near zero state of • fire or accident; charge; • abuse or negligence; • neglecting to follow correct charging procedures as recommended in your Owner’s Manual; • use of incompatible charging devices as recommended in your Owner’s Manual; • opening the lithium-ion battery enclosure or having it serviced by someone other than an authorized FIAT repair facility FIAT 500e certified technician; 14 • misuse — for example, driving over curbs, overloading or using your FIAT 500e as a power source; • use of used parts, even if they were originally supplied by Chrysler (however, authorized Chrysler / MOPAR remanufactured parts are covered); WHAT’S NOT COVERED • windshield or rear window damage from external objects; • any changes made to your vehicle that don’t comply with Chrysler; or • using any fluid that doesn’t meet the minimum recommendations in your Owner’s Manual. 3.8 Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered A FIAT 500e has no warranty coverage of any kind if: • the FIAT 500e is declared to be a total loss by an insurance company; • the FIAT 500e is rebuilt after being declared to be a total loss by an insurance company; or • the FIAT 500e is issued a certificate of title indicating that it is designated as “salvage,” “junk,” “rebuilt,” “scrap,” or some similar word. Chrysler will deny warranty coverage without notice if it learns that a FIAT 500e is ineligible for coverage for any of these reasons. 3.9 Restricted Warranty Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your FIAT 500e if the vehicle is not properly maintained, or if the vehicle is abused or neglected, and the abuse or neglect interferes with the proper functioning of the vehicle. If the warranty is restricted, coverage may be denied or subject to approval by Chrysler before covered repairs are performed. 15 OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Warranties Examples of the kinds of parts that might be serviced in this way are: 4.1 Exchanged Parts May Be Used in Warranty Repairs • lithium-ion battery (with a lithium-ion battery of equal or greater capacity) 16 • electrical drive module; In the interest of customer satisfaction, Chrysler Group LLC (⬙Chrysler⬙) may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your FIAT 500e is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved. • transmission assemblies; All exchange parts that might be used meet Chrysler standards, and have the same warranties as new parts. To help control suspected ozone-depleting agents, the EPA requires the capture, purification, and reuse of automotive air-conditioning refrigerant gases. As a result, a repair to the sealed portion of your airconditioning system may involve the installation of purified reclaimed refrigerant. • instrument cluster assemblies; • radios, tape, CD and DVD players; • speedometers; and • powertrain control modules. OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer. 4.3 Production Changes Changes may be made in FIAT 500e vehicles sold by Chrysler and its dealers at any time without incurring any obligation to make the same or similar changes on vehicles previously built or sold. Such a defect or damage is usually detected and corrected at the factory. In addition, dealers must inspect each vehicle before delivery. They repair any defects or damage detected before the FIAT 500e is delivered to you. 17 HOW TO GET WARRANTY SERVICE 5. How to Get Warranty Service 5.1 Where to Take Your FIAT 500e A. In the United States (We Include U.S. Possessions and Territories as Part of the United States for Warranty Purposes): Warranty service must be done by an authorized FIAT repair facility. We strongly recommend that you take your FIAT 500e to your Selling Dealer. They know you and your FIAT 500e best, and are most concerned that you get prompt and high quality service. If you move within the United States, warranty service may be requested from any authorized FIAT repair facility. B. In Canada and Mexico: If you are traveling temporarily in Canada or Mexico, and your FIAT 500e remains registered in the United 18 States, your Chrysler warranty still applies. Service may be requested at any authorized FIAT repair facility. C. In a Foreign Country Outside of North America: If you are traveling temporarily outside of North America, and your vehicle remains registered in the United States: • You should take your FIAT 500e to an authorized FIAT repair facility. They should give you the same warranty service you receive in the United States. • If the authorized FIAT repair facility charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. (This receipt will be similar to the one used by the authorized FIAT repair facility who normally services your vehicle.) HOW TO GET WARRANTY SERVICE • When your FIAT 500e returns to the United States, contact the FIAT Customer Assistance Center (section 6.2) for reimbursement consideration. You will normally need to provide a copy of the receipt, your FIAT 500e registration and any other relevant documents. • Reimbursement will not be considered if the FIAT 500e does not return to the United States. E. Notice: If your FIAT 500e is registered outside of the United States, and you have not followed the procedure set out above, your vehicle will no longer be eligible for warranty coverage of any kind. (FIAT 500e vehicles registered to United States government officials or military personnel on assignment outside of the U.S. will continue to be covered.) D. If You Move: If you move to another country, be sure to contact the FIAT Customer Assistance Center (section 6.2) and the customs department of the destination country before you move. FIAT 500e importation rules vary considerably from country to country. You may be required to present documentation of your move to Chrysler in order to continue your warranty coverage. You may also be required to obtain documentation from Chrysler in order to register your FIAT 500e in your new country. 19 HOW TO GET WARRANTY SERVICE 5.2 How To Get Roadside Assistance Service - U.S. or Canada Only * A. Who Is Covered: You are covered by the Roadside Assistance services if you are a purchaser for use of the FIAT 500e. The Roadside Assistance services lasts for 4 years, regardless of mileage, calculated from the start date of the Basic Limited Warranty, as set forth in Section 2.1(E). B. What To Do: If your FIAT 500e requires towing assistance due to a dead battery, tire service, lockout service or towing due to a defect covered under the Basic Limited Warranty and the Electric Powertrain Limited Warranty, dial toll-free * Roadside assistance services provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross Country Motor Club of California, Inc., Medford, MA 02155. 20 1-888-242-6342. Provide your name, vehicle identification number, license plate number, and your location, including the telephone number from which you are calling. Briefly describe the nature of the problem and answer a few simple questions. You will be given the name of the service provider and an estimated time of arrival. If you feel you are in an ⬙unsafe situation⬙, please let us know. With your consent, we will contact local police or safety authorities. C. Covered Services: Flat Tire Service If you are inconvenienced by a flat tire, we will dispatch a service provider to use your FIAT 500e’s TIREFIT KIT to seal small punctures up to 1/4⬙ in the tire tread or your vehicle’s temporary spare tire (if equipped) as recommended in your Owner’s Manual. This is not a permanent flat tire repair. HOW TO GET WARRANTY SERVICE Lockout Service Out of Charge Assistance Whether the keys are locked in your FIAT 500e or frozen locks are keeping you from getting on your way, help is just a phone call away at 1-888-242-6342. This service is limited to providing access to the vehicle’s seating area. It does not cover the cost of replacement keys. No time is a good time for a dead battery, but with Roadside Assistance, you don’t have to worry about being stranded. We will dispatch a service provider to provide you with towing to your residence or the nearest charging station, day or night in the manner described in your Owner’s Manual. (A maximum of 12 times during the Roadside Assistance service for 4 years, regardless of mileage, calculated from the start date of the Basic Limited Warranty, as set forth in Section 2.1.E.) Towing Service Our towing service gives you peace of mind and confidence. If your FIAT 500e becomes disabled as a result of a mechanical breakdown, Roadside Assistance will dispatch towing service to transport your vehicle to the closest authorized FIAT repair facility in the manner described in your Owner’s Manual. 21 HOW TO GET WARRANTY SERVICE D. If Unable to Contact Roadside Assistance: 5.3 Emergency Warranty Repairs If you are unable to contact Roadside Assistance and you If you have an emergency and have to get a warranty obtain towing services on your own, you may submit repair made by someone other than an authorized FIAT your original receipts from the licensed towing or service repair facility, follow the reimbursement procedure in facility, for services rendered within 30 days of the 5.1(C). occurrence. Be sure to include your vehicle identification number, odometer mileage at the time of service and current mailing address. We will process the claim based on vehicle and service eligibility. If eligible, we will reimburse you for the reasonable amounts you actually paid, based on the usual and customary charges for that service in the area where they were provided. Chrysler Group LLC’s determination relating to reimbursement are final. Correspondence should be mailed to: Chrysler Towing Assistance P.O. Box 9145 Medford, MA 02155 Attention: Claims Department 22 HOW TO DEAL WITH WARRANTY PROBLEMS 6. How to Deal with Warranty Problems 6.1 Steps to Take A. In General Normally, warranty problems can be resolved by your dealer’s sales or authorized FIAT repair facility departments. That’s why you should always talk to your authorized FIAT repair facility service manager or dealer’s sales manager first. But if you’re not satisfied with your dealer’s or authorized FIAT repair facility response to your problem, Chrysler Group LLC (⬙Chrysler⬙) recommends that you do the following: Step 2: If your dealership or authorized FIAT repair facility still can’t resolve the problem, contact the FIAT Customer Assistance Center. You’ll find the address in section 6.2. B. What Chrysler Will Do Once you have followed the two steps described in 6.1(A), a Chrysler representative at Chrysler headquarters will review your situation. If it’s something that Chrysler can help you with, Chrysler will provide your dealer with all the information and assistance necessary to resolve the problem. Even if Chrysler can’t help you, Chrysler will acknowledge your contact and explain Chrysler’s position. Step 1: Discuss your problem with the owner or general manager of the dealership or authorized FIAT repair facility. 23 HOW TO DEAL WITH WARRANTY PROBLEMS C. If Your Problem Still Isn’t Resolved For Customers Residing in Arkansas, Idaho, Kentucky and Minnesota ONLY: (NOTE: This Process is not available for residents of other states.) If you can’t resolve your warranty problem after following the two steps described in 6.1(A), and you live in Arkansas, Idaho, Kentucky or Minnesota ONLY, you can contact the Chrysler Group LLC Customer Arbitration Process in your area. You may obtain a brochure describing Chrysler Group LLC’s Customer Arbitration Process, including an application, by calling 1-888-242-6342. This service is strictly voluntary, and you may submit your dispute directly to the Customer Arbitration Process (CAP) at no cost. The CAP is administered by an independent dispute settlement organization and may be contacted in writing at the following address: 24 National Center for Dispute Settlement Chrysler Group LLC Customer Arbitration Process P.O. Box 727 Mt. Clemens, MI 48046 The CAP reviews only vehicle disputes involving Chrysler Group LLC (⬙Chrysler⬙) Limited Warranty or a Chrysler / Mopar Part Limited Warranty. The CAP does not review disputes involving the sale of a new or used vehicle, personal injury/property damage claims, disputes relating to design of the vehicle or part, or disputes which are already the subject of litigation. The CAP will need the following information from you: 1) Legible copies of all documents and repair orders relevant to your case, 2) Vehicle identification number of your FIAT 500e, 3) A brief description of your unresolved concern, 4) The identity of your servicing authorized FIAT repair facility /selling dealer, 5) The date(s) HOW TO DEAL WITH WARRANTY PROBLEMS of repair(s) and mileage at the time, 6) Current mileage, and 7) A description of the action you expect to resolve your concern. Upon receipt of your request: will ask you to sign a form that contains that settlement. Your case will then be closed. There is no requirement for you to participate in this settlement process. • The National Center for Dispute Settlement (NCDS) will acknowledge receipt of your request, by mail, within ten (10) days, and advise you whether or not your dispute is within the jurisdiction of the Process. • If you requested an oral hearing, a decision-maker will contact you to arrange a convenient time and place for a hearing. Usually, this will be at a dealership near you. • When your request is within jurisdiction NCDS will request Chrysler and the dealer to present their side of the dispute. You will receive copies of their responses. • If you request a documents-only review, an NCDS panel will review and decide your case. Neither you, the dealer nor Chrysler need be present. • While your dispute is pending NCDS or Chrysler may contact you to see if your case can be settled by agreement. If a settlement is offered to you, Chrysler • NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by the dealer or Chrysler and the time by which the action must be taken. The decision will be binding on the dealer and Chrysler but not on you unless you accept the decision. 25 HOW TO DEAL WITH WARRANTY PROBLEMS • If any action is required on the part of the servicing authorized FIAT repair facility /selling dealer or Chrysler you will be contacted within ten (10) days after the date by which the dealer or Chrysler must act to determine whether performance has been rendered. • The entire dispute settlement process will normally take no longer than 40 days. • The CAP dispute settlement procedure does not take the place of any state or Federal legal remedies available to you. Whether or not you decide to submit your dispute to the Process, you are free to pursue other legal remedies. 26 D. Notice Under State Lemon Laws Some states have laws allowing you to get a replacement vehicle or a refund of the vehicle’s purchase price under certain circumstances. These laws vary from state to state. If your state law allows, Chrysler requires that you first notify us in writing of any service difficulty that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these laws. In all other states, we ask that you give us written notice of any service difficulty. Send your written notice to the FIAT Customer Assistance Center at the address in 6.2. HOW TO DEAL WITH WARRANTY PROBLEMS 6.2 Helpful Addresses and Telephone Numbers Here are the addresses and telephone numbers of the FIAT Customer Assistance Center that can help you wherever you happen to be. Contact the one that covers your area: • In the United States: FIAT Customer Assistance Center P.O. Box 21-8004 Auburn Hills, Michigan 48321-8004 Phone: 1-888-242-6342 To contact FIAT by email, at: email@example.com • In Canada: Chrysler Canada, Inc. Customer Service Chrysler Centre P.O. Box 1621 Windsor, Ontario N9A-4H6 Phone: (800) 465-2001 • In Mexico, contact the Customer Relations Office for FIAT 500e vehicle at: 1240 Prolongacion Paseo de la Reforma Av. Santa Fe, C.P. 05109 Deleg. Cuajimalpa, Mexico Phone (in Mexico): (015) 5081-7568 Phone (outside Mexico): (800) 505-1300 27 HOW TO DEAL WITH WARRANTY PROBLEMS • In Puerto Rico and U.S. Virgin Islands: Customer Service Chrysler Group International Services LLC Box 191857 San Juan, Puerto Rico 00919-1857 Phone: (787) 782-5757 Fax: (787) 782-3345 28 OPTIONAL SERVICE CONTRACT 7. Optional Service Contract Chrysler Group LLC’s optional service contracts offer valuable protection against repair costs when these warranties no longer apply. They complement but don’t replace the warranty coverages outlined in this booklet. A variety of plans are available, covering various timeand-mileage periods and various groups of the vehicle’s mechanical components. Chrysler Group LLC service contracts are the ONLY vehicle extended protection plans authorized, endorsed and backed by Chrysler Group LLC to provide additional protection beyond your vehicle’s warranty. Look for our logo and ask your dealer for details. 29 MAINTENANCE 8. Maintenance 8.1 General Information It’s your responsibility to properly maintain and operate your new FIAT 500e vehicle. Follow the instructions contained in the General and Scheduled Maintenance Service guidelines in your Owner’s Manual. Regular, scheduled maintenance is essential to trouble- free operation. If there is a dispute between you and Chrysler Group LLC (⬙Chrysler⬙) concerning your maintenance of FIAT 500e vehicle, Chrysler will require you to provide proof that your vehicle was properly maintained. For your convenience, Chrysler has prepared a Maintenance Log which is included in your Owner’s Manual. You should use this Maintenance Log to keep track of scheduled maintenance, either by routinely having the repairs entered in your Maintenance Log, or by keeping 30 receipts or other documentation of work you’ve had done on your FIAT 500e in your Maintenance Log. 8.2 Where To Go For Maintenance Chrysler recommends that you return to the dealer from whom you bought your FIAT 500e for all maintenance service both during and after the warranty periods. Although you can get warranty service from any dealer who sells your particular make, returning to your selling dealer will help ensure that all your service needs are met and that you’re completely satisfied. Authorized FIAT repair facility technicians are specifically trained to proficiently perform maintenance and repair procedures on your FIAT 500e vehicle. Authorized FIAT repair facilities will help ensure that all your service needs are met and that you’re completely satisfied. Chrysler strongly recommends you use genuine Chrysler/MOPAR parts to maintain your vehicle. Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code City and State Vehicle Identiﬁcation Number Warranty Start Date (In-Service Date) Date of Second Purchase Zip Code Mileage at Purchase Third Owner’s Name Mileage at Delivery Selling Dealer Code City State Street Address City and State Date of Third Purchase Zip Code Mileage at Purchase Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here. Chrysler Group LLC 13GENBEV-026-AA First Edition Printed in U.S.A.
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